mattf
6ef612d2cf
Rewrote Fronter/Closer report Updated reports to reformat the forms in a more unified format Added Help entries for most reports git-svn-id: svn://192.168.202.10@2482 3d104415-ff17-0410-8863-d5cf3c621b8a
3001 lines
137 KiB
PHP
3001 lines
137 KiB
PHP
<?php
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# AST_timeonVDADall.php
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#
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# Copyright (C) 2016 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# live real-time stats for the VICIDIAL Auto-Dialer all servers
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#
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# STOP=4000, SLOW=40, GO=4 seconds refresh interval
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#
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# CHANGELOG:
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# 50406-0920 - Added Paused agents < 1 min
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# 51130-1218 - Modified layout and info to show all servers in a vicidial system
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# 60421-1043 - check GET/POST vars lines with isset to not trigger PHP NOTICES
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# 60511-1343 - Added leads and drop info at the top of the screen
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# 60608-1539 - Fixed CLOSER tallies for active calls
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# 60619-1658 - Added variable filtering to eliminate SQL injection attack threat
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# - Added required user/pass to gain access to this page
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# 60626-1453 - Added display of system load to bottom (Angelito Manansala)
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# 60901-1123 - Changed display elements at the top of the screen
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# 60905-1342 - Fixed non INCALL|QUEUE timer column
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# 61002-1642 - Added TRUNK SHORT/FILL stats
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# 61101-1318 - Added SIP and IAX Listen and Barge links option
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# 61101-1647 - Added Usergroup column and user name option as well as sorting
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# 61102-1155 - Made display of columns more modular, added ability to hide server info
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# 61215-1131 - Added answered calls and drop percent taken from answered calls
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# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
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# 70123-1151 - Added non_latin options for substr in display variables, thanks Marin Blu
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# 70206-1140 - Added call-type statuses to display(A-Auto, M-Manual, I-Inbound/Closer)
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# 70619-1339 - Added Status Category tally display
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# 71029-1900 - Changed CLOSER-type to not require campaign_id restriction
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# 80227-0418 - Added priority to waiting calls display
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# 80311-1550 - Added calls_today on all agents and wait time/in-group for inbound calls
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# 80422-0033 - Added phonediaplay option, allow for toggle-sorting on sortable fields
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# 80422-1001 - Fixed sort by phone login
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# 80424-0515 - Added non_latin lookup from system_settings
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# 80525-1040 - Added IVR status display and summary for inbound calls
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# 80619-2047 - Added DISPO status for post-call-work while paused
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# 80704-0543 - Added DEAD status for agents INCALL with no live call
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# 80822-1222 - Added option for display of customer phone number
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# 81011-0335 - Fixed remote agent display bug
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# 81022-1500 - Added inbound call stats display option
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# 81029-1023 - Changed drop percent calculation for multi-stat reports
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# 81029-1706 - Added pause code display if enabled per campaign
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# 81108-2337 - Added inbound-only section
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# 90105-1153 - Changed monitor links to use 0 prefix instead of 6
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# 90202-0108 - Changed options to pop-out frame, added outbound_autodial_active option
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# 90310-0906 - Added admin header
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# 90428-0727 - Changed listen and barge to use the API and manager must enter phone
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# 90508-0623 - Changed to PHP long tags
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# 90518-0930 - Fixed $CALLSdisplay static assignment bug for some links(bug #210)
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# 90524-2231 - Changed to use functions.php for seconds to HH:MM:SS conversion
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# 90602-0405 - Added list mix display in statuses and order if active
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# 90603-1845 - Fixed color coding bug
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# 90627-0608 - Some Formatting changes, added in-group name display
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# 90701-0657 - Fixed inbound=No calculation issues
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# 90808-0212 - Fixed inbound only non-ALL bug, changed times to use agent last_state_change
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# 90907-0915 - Added PARK status
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# 90914-1154 - Added AgentOnly display column to waiting calls section
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# 91102-2013 - Changed in-group color styles for incoming calls waiting
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# 91204-1548 - Added ability to change agent in-groups and blended
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# 100214-1127 - Added no-dialable-leads alert and in-groups stats option
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# 100301-1229 - Added 3-WAY status for consultative transfer agents
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# 100303-0930 - Added carrier stats display option
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# 100424-0943 - Added realtime_block_user_info option
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# 100709-1054 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation and allowed campaigns restrictions
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# 100805-0704 - Fixed minor bug in campaigns restrictions
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# 100815-0002 - Added optional display of preset dials if presets are enabled in the campaign
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# 100912-0839 - Changed several stats to limit to 2 or 3 decimal spaces
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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# 101024-0832 - Added Agent time stats option and agents-in-dispo counter
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# 101109-1448 - Added Auto Hopper Level display (MikeC)
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# 101216-1358 - Added functions to work with new realtime_report.php script
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# 110218-1037 - Fixed query that was causing load spikes on systems with millions of log entries
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# 110303-2125 - Added agent on-hook phone indication and RING status and color
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# 110314-1735 - Fixed another query that was causing load spikes on systems with millions of log entries
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# 111103-1220 - Added admin_hide_phone_data and admin_hide_lead_data options
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# 120223-1934 - Added user group options
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# 120612-2150 - Added percentages to counts for carrier stats and TOTAL line to carrier display stats as well
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# 121222-2151 - Added email status
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# 130214-1323 - Added link to in-group selected users report for in-queue inbound calls
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# 130424-1357 - Fixed issue with pause codes display
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# 130610-0905 - Finalized changing of all ereg instances to preg
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# 130620-2303 - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130901-2008 - Changed to mysqli PHP functions
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# 131120-1543 - Fixed small display bug when customer phone view is enabled
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# 140213-1705 - Fixed division by zero bug
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# 140328-0006 - Converted division calculations to use MathZDC function
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# 140624-1424 - Added droppedOFtotal options.php option
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# 140918-1614 - Added QXZ function formatting of output
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# 141128-0857 - Code cleanup for QXZ functions
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# 141230-0030 - Added code for on-the-fly language translations display
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# 150211-2342 - Added hopper link, issue #825
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# 150307-0825 - small cosmetic fix
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# 150804-0956 - Added WHISPER option agent monitoring
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# 150919-0238 - Added display for chats in queue
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# 150925-2223 - Added User option to hide users from real-time report
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# 160104-1059 - Added detection of dead chat sessions
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# 160227-1031 - Added INGROUPcolorOVERRIDE option
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#
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$version = '2.12-85';
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$build = '160227-1031';
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header ("Content-type: text/html; charset=utf-8");
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
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elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
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if (isset($_GET["RR"])) {$RR=$_GET["RR"];}
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elseif (isset($_POST["RR"])) {$RR=$_POST["RR"];}
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if (isset($_GET["inbound"])) {$inbound=$_GET["inbound"];}
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elseif (isset($_POST["inbound"])) {$inbound=$_POST["inbound"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["groups"])) {$groups=$_GET["groups"];}
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elseif (isset($_POST["groups"])) {$groups=$_POST["groups"];}
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if (isset($_GET["usergroup"])) {$usergroup=$_GET["usergroup"];}
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elseif (isset($_POST["usergroup"])) {$usergroup=$_POST["usergroup"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["adastats"])) {$adastats=$_GET["adastats"];}
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elseif (isset($_POST["adastats"])) {$adastats=$_POST["adastats"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["SIPmonitorLINK"])) {$SIPmonitorLINK=$_GET["SIPmonitorLINK"];}
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elseif (isset($_POST["SIPmonitorLINK"])) {$SIPmonitorLINK=$_POST["SIPmonitorLINK"];}
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if (isset($_GET["IAXmonitorLINK"])) {$IAXmonitorLINK=$_GET["IAXmonitorLINK"];}
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elseif (isset($_POST["IAXmonitorLINK"])) {$IAXmonitorLINK=$_POST["IAXmonitorLINK"];}
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if (isset($_GET["UGdisplay"])) {$UGdisplay=$_GET["UGdisplay"];}
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elseif (isset($_POST["UGdisplay"])) {$UGdisplay=$_POST["UGdisplay"];}
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if (isset($_GET["UidORname"])) {$UidORname=$_GET["UidORname"];}
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elseif (isset($_POST["UidORname"])) {$UidORname=$_POST["UidORname"];}
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if (isset($_GET["orderby"])) {$orderby=$_GET["orderby"];}
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elseif (isset($_POST["orderby"])) {$orderby=$_POST["orderby"];}
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if (isset($_GET["SERVdisplay"])) {$SERVdisplay=$_GET["SERVdisplay"];}
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elseif (isset($_POST["SERVdisplay"])) {$SERVdisplay=$_POST["SERVdisplay"];}
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if (isset($_GET["CALLSdisplay"])) {$CALLSdisplay=$_GET["CALLSdisplay"];}
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elseif (isset($_POST["CALLSdisplay"])) {$CALLSdisplay=$_POST["CALLSdisplay"];}
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if (isset($_GET["PHONEdisplay"])) {$PHONEdisplay=$_GET["PHONEdisplay"];}
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elseif (isset($_POST["PHONEdisplay"])) {$PHONEdisplay=$_POST["PHONEdisplay"];}
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if (isset($_GET["CUSTPHONEdisplay"])) {$CUSTPHONEdisplay=$_GET["CUSTPHONEdisplay"];}
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elseif (isset($_POST["CUSTPHONEdisplay"])) {$CUSTPHONEdisplay=$_POST["CUSTPHONEdisplay"];}
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if (isset($_GET["NOLEADSalert"])) {$NOLEADSalert=$_GET["NOLEADSalert"];}
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elseif (isset($_POST["NOLEADSalert"])) {$NOLEADSalert=$_POST["NOLEADSalert"];}
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if (isset($_GET["DROPINGROUPstats"])) {$DROPINGROUPstats=$_GET["DROPINGROUPstats"];}
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elseif (isset($_POST["DROPINGROUPstats"])) {$DROPINGROUPstats=$_POST["DROPINGROUPstats"];}
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if (isset($_GET["ALLINGROUPstats"])) {$ALLINGROUPstats=$_GET["ALLINGROUPstats"];}
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elseif (isset($_POST["ALLINGROUPstats"])) {$ALLINGROUPstats=$_POST["ALLINGROUPstats"];}
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if (isset($_GET["with_inbound"])) {$with_inbound=$_GET["with_inbound"];}
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elseif (isset($_POST["with_inbound"])) {$with_inbound=$_POST["with_inbound"];}
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if (isset($_GET["monitor_active"])) {$monitor_active=$_GET["monitor_active"];}
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elseif (isset($_POST["monitor_active"])) {$monitor_active=$_POST["monitor_active"];}
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if (isset($_GET["monitor_phone"])) {$monitor_phone=$_GET["monitor_phone"];}
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elseif (isset($_POST["monitor_phone"])) {$monitor_phone=$_POST["monitor_phone"];}
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if (isset($_GET["CARRIERstats"])) {$CARRIERstats=$_GET["CARRIERstats"];}
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elseif (isset($_POST["CARRIERstats"])) {$CARRIERstats=$_POST["CARRIERstats"];}
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if (isset($_GET["PRESETstats"])) {$PRESETstats=$_GET["PRESETstats"];}
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elseif (isset($_POST["PRESETstats"])) {$PRESETstats=$_POST["PRESETstats"];}
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if (isset($_GET["AGENTtimeSTATS"])) {$AGENTtimeSTATS=$_GET["AGENTtimeSTATS"];}
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elseif (isset($_POST["AGENTtimeSTATS"])) {$AGENTtimeSTATS=$_POST["AGENTtimeSTATS"];}
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if (isset($_GET["INGROUPcolorOVERRIDE"])) {$INGROUPcolorOVERRIDE=$_GET["INGROUPcolorOVERRIDE"];}
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elseif (isset($_POST["INGROUPcolorOVERRIDE"])) {$INGROUPcolorOVERRIDE=$_POST["INGROUPcolorOVERRIDE"];}
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if (isset($_GET["RTajax"])) {$RTajax=$_GET["RTajax"];}
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elseif (isset($_POST["RTajax"])) {$RTajax=$_POST["RTajax"];}
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if (isset($_GET["RTuser"])) {$RTuser=$_GET["RTuser"];}
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elseif (isset($_POST["RTuser"])) {$RTuser=$_POST["RTuser"];}
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if (isset($_GET["RTpass"])) {$RTpass=$_GET["RTpass"];}
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elseif (isset($_POST["RTpass"])) {$RTpass=$_POST["RTpass"];}
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if (isset($_GET["user_group_filter"])) {$user_group_filter=$_GET["user_group_filter"];}
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elseif (isset($_POST["user_group_filter"])) {$user_group_filter=$_POST["user_group_filter"];}
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if (isset($_GET["droppedOFtotal"])) {$droppedOFtotal=$_GET["droppedOFtotal"];}
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elseif (isset($_POST["droppedOFtotal"])) {$droppedOFtotal=$_POST["droppedOFtotal"];}
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$report_name = 'Real-Time Main Report';
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$db_source = 'M';
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,agent_whisper_enabled,allow_chats,cache_carrier_stats_realtime FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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$agent_whisper_enabled = $row[6];
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$allow_chats = $row[7];
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$cache_carrier_stats_realtime = $row[8];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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echo "<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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if (!isset($DB)) {$DB=0;}
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if (!isset($RR)) {$RR=40;}
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if (!isset($group)) {$group='ALL-ACTIVE';}
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if (!isset($user_group_filter)) {$user_group_filter='';}
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if (!isset($usergroup)) {$usergroup='';}
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if (!isset($UGdisplay)) {$UGdisplay=0;} # 0=no, 1=yes
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if (!isset($UidORname)) {$UidORname=1;} # 0=id, 1=name
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if (!isset($orderby)) {$orderby='timeup';}
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if (!isset($SERVdisplay)) {$SERVdisplay=0;} # 0=no, 1=yes
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if (!isset($CALLSdisplay)) {$CALLSdisplay=1;} # 0=no, 1=yes
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if (!isset($PHONEdisplay)) {$PHONEdisplay=0;} # 0=no, 1=yes
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if (!isset($CUSTPHONEdisplay)) {$CUSTPHONEdisplay=0;} # 0=no, 1=yes
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if (!isset($PAUSEcodes)) {$PAUSEcodes='N';} # 0=no, 1=yes
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if (!isset($with_inbound))
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{
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if ($outbound_autodial_active > 0)
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{$with_inbound='Y';} # N=no, Y=yes, O=only
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else
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{$with_inbound='O';} # N=no, Y=yes, O=only
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}
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$ingroup_detail='';
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if ( (strlen($group)>1) and (strlen($groups[0])<1) ) {$groups[0] = $group; $RR=40;}
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else {$group = $groups[0];}
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function get_server_load($windows = false)
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{
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$os = strtolower(PHP_OS);
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if(strpos($os, "win") === false)
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{
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if(file_exists("/proc/loadavg"))
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{
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$load = file_get_contents("/proc/loadavg");
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$load = explode(' ', $load);
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return $load[0] . ' ' . $load[1] . ' ' . $load[2];
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}
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elseif(function_exists("shell_exec"))
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{
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$load = explode(' ', `uptime`);
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return $load[count($load)-3] . ' ' . $load[count($load)-2] . ' ' . $load[count($load)-1];
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}
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else
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{
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return false;
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}
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}
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elseif($windows)
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{
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if(class_exists("COM"))
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{
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$wmi = new COM("WinMgmts:\\\\.");
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$cpus = $wmi->InstancesOf("Win32_Processor");
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$cpuload = 0;
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$i = 0;
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while ($cpu = $cpus->Next())
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{
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$cpuload += $cpu->LoadPercentage;
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$i++;
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}
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$cpuload = round(MathZDC($cpuload, $i), 2);
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return "$cpuload%";
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}
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else
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{
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return false;
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}
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}
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}
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$load_ave = get_server_load(true);
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$NOW_TIME = date("Y-m-d H:i:s");
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$NOW_DAY = date("Y-m-d");
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$NOW_HOUR = date("H:i:s");
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$STARTtime = date("U");
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$epochONEminuteAGO = ($STARTtime - 60);
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$timeONEminuteAGO = date("Y-m-d H:i:s",$epochONEminuteAGO);
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$epochFIVEminutesAGO = ($STARTtime - 300);
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$timeFIVEminutesAGO = date("Y-m-d H:i:s",$epochFIVEminutesAGO);
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$epochFIFTEENminutesAGO = ($STARTtime - 900);
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$timeFIFTEENminutesAGO = date("Y-m-d H:i:s",$epochFIFTEENminutesAGO);
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$epochONEhourAGO = ($STARTtime - 3600);
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$timeONEhourAGO = date("Y-m-d H:i:s",$epochONEhourAGO);
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$epochSIXhoursAGO = ($STARTtime - 21600);
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$timeSIXhoursAGO = date("Y-m-d H:i:s",$epochSIXhoursAGO);
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$epochTWENTYFOURhoursAGO = ($STARTtime - 86400);
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$timeTWENTYFOURhoursAGO = date("Y-m-d H:i:s",$epochTWENTYFOURhoursAGO);
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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}
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
|
|
$reports_auth=$row[0];
|
|
|
|
if ($reports_auth < 1)
|
|
{
|
|
$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
|
|
Header ("Content-type: text/html; charset=utf-8");
|
|
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
|
|
exit;
|
|
}
|
|
if ( ($reports_auth > 0) and ($admin_auth < 1) )
|
|
{
|
|
$ADD=999999;
|
|
$reports_only_user=1;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
|
|
if ($auth_message == 'LOCK')
|
|
{
|
|
$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
|
|
Header ("Content-type: text/html; charset=utf-8");
|
|
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
|
|
exit;
|
|
}
|
|
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
|
|
Header("HTTP/1.0 401 Unauthorized");
|
|
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
|
|
exit;
|
|
}
|
|
|
|
$stmt="SELECT user_id,user,pass,full_name,user_level,user_group,phone_login,phone_pass,delete_users,delete_user_groups,delete_lists,delete_campaigns,delete_ingroups,delete_remote_agents,load_leads,campaign_detail,ast_admin_access,ast_delete_phones,delete_scripts,modify_leads,hotkeys_active,change_agent_campaign,agent_choose_ingroups,closer_campaigns,scheduled_callbacks,agentonly_callbacks,agentcall_manual,vicidial_recording,vicidial_transfers,delete_filters,alter_agent_interface_options,closer_default_blended,delete_call_times,modify_call_times,modify_users,modify_campaigns,modify_lists,modify_scripts,modify_filters,modify_ingroups,modify_usergroups,modify_remoteagents,modify_servers,view_reports,vicidial_recording_override,alter_custdata_override,qc_enabled,qc_user_level,qc_pass,qc_finish,qc_commit,add_timeclock_log,modify_timeclock_log,delete_timeclock_log,alter_custphone_override,vdc_agent_api_access,modify_inbound_dids,delete_inbound_dids,active,alert_enabled,download_lists,agent_shift_enforcement_override,manager_shift_enforcement_override,shift_override_flag,export_reports,delete_from_dnc,email,user_code,territory,allow_alerts,callcard_admin,force_change_password,modify_shifts,modify_phones,modify_carriers,modify_labels,modify_statuses,modify_voicemail,modify_audiostore,modify_moh,modify_tts,modify_contacts,modify_same_user_level from vicidial_users where user='$PHP_AUTH_USER';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$LOGfull_name =$row[3];
|
|
$LOGuser_level =$row[4];
|
|
$LOGuser_group =$row[5];
|
|
$LOGdelete_users =$row[8];
|
|
$LOGdelete_user_groups =$row[9];
|
|
$LOGdelete_lists =$row[10];
|
|
$LOGdelete_campaigns =$row[11];
|
|
$LOGdelete_ingroups =$row[12];
|
|
$LOGdelete_remote_agents =$row[13];
|
|
$LOGload_leads =$row[14];
|
|
$LOGcampaign_detail =$row[15];
|
|
$LOGast_admin_access =$row[16];
|
|
$LOGast_delete_phones =$row[17];
|
|
$LOGdelete_scripts =$row[18];
|
|
$LOGdelete_filters =$row[29];
|
|
$LOGalter_agent_interface =$row[30];
|
|
$LOGdelete_call_times =$row[32];
|
|
$LOGmodify_call_times =$row[33];
|
|
$LOGmodify_users =$row[34];
|
|
$LOGmodify_campaigns =$row[35];
|
|
$LOGmodify_lists =$row[36];
|
|
$LOGmodify_scripts =$row[37];
|
|
$LOGmodify_filters =$row[38];
|
|
$LOGmodify_ingroups =$row[39];
|
|
$LOGmodify_usergroups =$row[40];
|
|
$LOGmodify_remoteagents =$row[41];
|
|
$LOGmodify_servers =$row[42];
|
|
$LOGview_reports =$row[43];
|
|
$LOGmodify_dids =$row[56];
|
|
$LOGdelete_dids =$row[57];
|
|
$LOGmanager_shift_enforcement_override=$row[61];
|
|
$LOGexport_reports =$row[64];
|
|
$LOGdelete_from_dnc =$row[65];
|
|
$LOGcallcard_admin =$row[70];
|
|
$LOGforce_change_password =$row[71];
|
|
$LOGmodify_shifts =$row[72];
|
|
$LOGmodify_phones =$row[73];
|
|
$LOGmodify_carriers =$row[74];
|
|
$LOGmodify_labels =$row[75];
|
|
$LOGmodify_statuses =$row[76];
|
|
$LOGmodify_voicemail =$row[77];
|
|
$LOGmodify_audiostore =$row[78];
|
|
$LOGmodify_moh =$row[79];
|
|
$LOGmodify_tts =$row[80];
|
|
$LOGmodify_contacts =$row[81];
|
|
$LOGmodify_same_user_level =$row[82];
|
|
|
|
$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$LOGallowed_campaigns = $row[0];
|
|
$LOGallowed_reports = $row[1];
|
|
$LOGadmin_viewable_groups = $row[2];
|
|
$LOGadmin_viewable_call_times = $row[3];
|
|
|
|
$LOGadmin_viewable_groupsSQL='';
|
|
$valLOGadmin_viewable_groupsSQL='';
|
|
$vmLOGadmin_viewable_groupsSQL='';
|
|
if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
|
|
{
|
|
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
|
|
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
|
|
$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
$valLOGadmin_viewable_groupsSQL = "and val.user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
$vmLOGadmin_viewable_groupsSQL = "and vm.user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
}
|
|
else
|
|
{$admin_viewable_groupsALL=1;}
|
|
|
|
# and (preg_match("/MONITOR|BARGE|HIJACK|WHISPER/",$monitor_active) ) )
|
|
if ( (!isset($monitor_phone)) or (strlen($monitor_phone)<1) )
|
|
{
|
|
$stmt="SELECT phone_login from vicidial_users where user='$PHP_AUTH_USER';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$monitor_phone = $row[0];
|
|
}
|
|
|
|
$stmt="SELECT realtime_block_user_info,user_group,admin_hide_lead_data,admin_hide_phone_data from vicidial_users where user='$PHP_AUTH_USER';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$realtime_block_user_info = $row[0];
|
|
$LOGuser_group = $row[1];
|
|
$LOGadmin_hide_lead_data = $row[2];
|
|
$LOGadmin_hide_phone_data = $row[3];
|
|
|
|
$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$LOGallowed_campaigns = $row[0];
|
|
$LOGallowed_reports = $row[1];
|
|
|
|
if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
|
|
{
|
|
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
|
|
Header("HTTP/1.0 401 Unauthorized");
|
|
echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|"._QXZ("$report_name")."|\n";
|
|
exit;
|
|
}
|
|
|
|
$LOGallowed_campaignsSQL='';
|
|
$whereLOGallowed_campaignsSQL='';
|
|
if ( (!preg_match("/ALL-/",$LOGallowed_campaigns)) )
|
|
{
|
|
$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
|
|
$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
|
|
$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
|
|
$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
|
|
}
|
|
$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
|
|
|
|
$allactivecampaigns='';
|
|
$stmt="SELECT campaign_id,campaign_name from vicidial_campaigns where active='Y' $LOGallowed_campaignsSQL order by campaign_id;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$groups_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
$LISTgroups[$i]='ALL-ACTIVE';
|
|
$i++;
|
|
$groups_to_print++;
|
|
while ($i < $groups_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$LISTgroups[$i] =$row[0];
|
|
$LISTnames[$i] =$row[1];
|
|
$allactivecampaigns .= "'$LISTgroups[$i]',";
|
|
$i++;
|
|
}
|
|
$allactivecampaigns .= "''";
|
|
|
|
$i=0;
|
|
$group_string='|';
|
|
$group_ct = count($groups);
|
|
while($i < $group_ct)
|
|
{
|
|
$groups[$i] = preg_replace("/'|\"|\\\\|;/","",$groups[$i]);
|
|
if ( (preg_match("/ $groups[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/ALL-/",$LOGallowed_campaigns)) )
|
|
{
|
|
$group_string .= "$groups[$i]|";
|
|
$group_SQL .= "'$groups[$i]',";
|
|
$groupQS .= "&groups[]=$groups[$i]";
|
|
}
|
|
|
|
$i++;
|
|
}
|
|
$group_SQL = preg_replace('/,$/i', '',$group_SQL);
|
|
|
|
$i=0;
|
|
$user_group_string='|';
|
|
$user_group_ct = count($user_group_filter);
|
|
while($i < $user_group_ct)
|
|
{
|
|
$user_group_filter[$i] = preg_replace("/'|\"|\\\\|;/","",$user_group_filter[$i]);
|
|
# if ( (preg_match("/ $user_group_filter[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/ALL-/",$LOGallowed_campaigns)) )
|
|
# {
|
|
$user_group_string .= "$user_group_filter[$i]|";
|
|
$user_group_SQL .= "'$user_group_filter[$i]',";
|
|
$usergroupQS .= "&user_group_filter[]=$user_group_filter[$i]";
|
|
# }
|
|
$i++;
|
|
}
|
|
$user_group_SQL = preg_replace('/,$/i', '',$user_group_SQL);
|
|
|
|
### if no campaigns selected, display all
|
|
if ( ($group_ct < 1) or (strlen($group_string) < 2) )
|
|
{
|
|
$groups[0] = 'ALL-ACTIVE';
|
|
$group_string = '|ALL-ACTIVE|';
|
|
$group = 'ALL-ACTIVE';
|
|
$groupQS .= "&groups[]=ALL-ACTIVE";
|
|
}
|
|
### if no user groups selected, display all
|
|
if ( ($user_group_ct < 1) or (strlen($user_group_string) < 2) )
|
|
{
|
|
$user_group_filter[0] = 'ALL-GROUPS';
|
|
$user_group_string = '|ALL-GROUPS|';
|
|
$usergroupQS .= "&user_group_filter[]=ALL-GROUPS";
|
|
}
|
|
|
|
if ( (preg_match('/\s\-\-NONE\-\-\s/',$group_string) ) or ($group_ct < 1) )
|
|
{
|
|
$all_active = 0;
|
|
$group_SQL = "''";
|
|
$group_SQLand = "and FALSE";
|
|
$group_SQLwhere = "where FALSE";
|
|
}
|
|
elseif ( preg_match('/ALL\-ACTIVE/i',$group_string) )
|
|
{
|
|
$all_active = 1;
|
|
$group_SQL = $allactivecampaigns;
|
|
$group_SQLand = "and campaign_id IN($allactivecampaigns)";
|
|
$group_SQLwhere = "where campaign_id IN($allactivecampaigns)";
|
|
}
|
|
else
|
|
{
|
|
$all_active = 0;
|
|
$group_SQLand = "and campaign_id IN($group_SQL)";
|
|
$group_SQLwhere = "where campaign_id IN($group_SQL)";
|
|
}
|
|
### USER GROUP STUFF
|
|
if ( (preg_match('/\s\-\-NONE\-\-\s/',$user_group_string) ) or ($user_group_ct < 1) )
|
|
{
|
|
$all_active_groups = 0;
|
|
$user_group_SQL = "''";
|
|
# $user_group_SQLand = "and FALSE";
|
|
# $user_group_SQLwhere = "where FALSE";
|
|
}
|
|
elseif ( preg_match('/ALL\-GROUPS/i',$user_group_string) )
|
|
{
|
|
$all_active_groups = 1;
|
|
# $user_group_SQL = '';
|
|
$user_group_SQL = "'$rawLOGadmin_viewable_groupsSQL'";
|
|
# $group_SQLand = "and campaign_id IN($allactivecampaigns)";
|
|
# $group_SQLwhere = "where campaign_id IN($allactivecampaigns)";
|
|
}
|
|
else
|
|
{
|
|
$all_active_groups = 0;
|
|
# $user_group_SQLand = "and user_group IN($user_group_SQL)";
|
|
# $user_group_SQLwhere = "where user_group IN($user_group_SQL)";
|
|
}
|
|
|
|
|
|
$stmt="SELECT user_group from vicidial_user_groups $whereLOGadmin_viewable_groupsSQL order by user_group;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if (!isset($DB)) {$DB=0;}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$usergroups_to_print = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
$usergroups[$i]='ALL-GROUPS';
|
|
$usergroupnames[$i] = 'All user groups';
|
|
$i++;
|
|
$usergroups_to_print++;
|
|
while ($i < $usergroups_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$usergroups[$i] =$row[0];
|
|
$i++;
|
|
}
|
|
|
|
if (!isset($RR)) {$RR=4;}
|
|
|
|
$NFB = '<b><font size=6 face="courier">';
|
|
$NFE = '</font></b>';
|
|
$F=''; $FG=''; $B=''; $BG='';
|
|
|
|
$select_list = "<TABLE WIDTH=700 CELLPADDING=5 BGCOLOR=\"#D9E6FE\"><TR><TD VALIGN=TOP>"._QXZ("Select Campaigns").": <BR>";
|
|
$select_list .= "<SELECT SIZE=15 NAME=groups[] multiple>";
|
|
$o=0;
|
|
while ($groups_to_print > $o)
|
|
{
|
|
if (preg_match("/\|$LISTgroups[$o]\|/",$group_string))
|
|
{$select_list .= "<option selected value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTnames[$o]</option>";}
|
|
else
|
|
{$select_list .= "<option value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTnames[$o]</option>";}
|
|
$o++;
|
|
}
|
|
$select_list .= "</SELECT>";
|
|
$select_list .= "<BR><font size=1>"._QXZ("(To select more than 1 campaign, hold down the Ctrl key and click)")."<font>";
|
|
|
|
$select_list .= "<BR><BR>"._QXZ("Select User Groups").": <BR>";
|
|
$select_list .= "<SELECT SIZE=8 NAME=user_group_filter[] ID=user_group_filter[] multiple>";
|
|
$o=0;
|
|
while ($o < $usergroups_to_print)
|
|
{
|
|
if (preg_match("/\|$usergroups[$o]\|/",$user_group_filter_string))
|
|
{$select_list .= "<option selected value=\"$usergroups[$o]\">$usergroups[$o] - $usergroupnames[$o]</option>";}
|
|
else
|
|
{$select_list .= "<option value=\"$usergroups[$o]\">$usergroups[$o] - $usergroupnames[$o]</option>";}
|
|
$o++;
|
|
}
|
|
$select_list .= "</SELECT>";
|
|
|
|
$select_list .= "</TD><TD VALIGN=TOP ALIGN=CENTER>";
|
|
$select_list .= "<a href=\"#\" onclick=\"closeDiv(\'campaign_select_list\');\">"._QXZ("Close Panel")."</a><BR><BR>";
|
|
$select_list .= "<TABLE CELLPADDING=2 CELLSPACING=2 BORDER=0>";
|
|
|
|
$select_list .= "<TR><TD align=right>";
|
|
$select_list .= _QXZ("Inbound").": </TD><TD align=left><SELECT SIZE=1 NAME=with_inbound>";
|
|
$select_list .= "<option value=\"N\"";
|
|
if ($with_inbound=='N') {$select_list .= " selected";}
|
|
$select_list .= ">"._QXZ("No")."</option>";
|
|
$select_list .= "<option value=\"Y\"";
|
|
if ($with_inbound=='Y') {$select_list .= " selected";}
|
|
$select_list .= ">"._QXZ("Yes")."</option>";
|
|
$select_list .= "<option value=\"O\"";
|
|
if ($with_inbound=='O') {$select_list .= " selected";}
|
|
$select_list .= ">"._QXZ("Only")."</option>";
|
|
$select_list .= "</SELECT></TD></TR>";
|
|
|
|
$select_list .= "<TR><TD align=right>";
|
|
$select_list .= _QXZ("Monitor").": </TD><TD align=left><SELECT SIZE=1 NAME=monitor_active>";
|
|
$select_list .= "<option value=\"\"";
|
|
if (strlen($monitor_active) < 2) {$select_list .= " selected";}
|
|
$select_list .= ">"._QXZ("NONE")."</option>";
|
|
$select_list .= "<option value=\"MONITOR\"";
|
|
if ($monitor_active=='MONITOR') {$select_list .= " selected";}
|
|
$select_list .= ">"._QXZ("MONITOR")."</option>";
|
|
$select_list .= "<option value=\"BARGE\"";
|
|
if ($monitor_active=='BARGE') {$select_list .= " selected";}
|
|
$select_list .= ">"._QXZ("BARGE")."</option>";
|
|
if ($agent_whisper_enabled == '1')
|
|
{
|
|
$select_list .= "<option value='WHISPER'";
|
|
if ($monitor_active=='WHISPER') {$select_list .= " selected";}
|
|
$select_list .= ">"._QXZ("WHISPER")."</option>";
|
|
}
|
|
#$select_list .= "<option value=\"HIJACK\"";
|
|
# if ($monitor_active=='HIJACK') {$select_list .= " selected";}
|
|
#$select_list .= ">HIJACK</option>";
|
|
$select_list .= "</SELECT></TD></TR>";
|
|
|
|
$select_list .= "<TR><TD align=right>";
|
|
$select_list .= _QXZ("Phone").": </TD><TD align=left>";
|
|
$select_list .= "<INPUT type=text size=10 maxlength=20 NAME=monitor_phone VALUE=\"$monitor_phone\">";
|
|
$select_list .= "</TD></TR>";
|
|
$select_list .= "<TR><TD align=center COLSPAN=2> </TD></TR>";
|
|
|
|
if ($UGdisplay > 0)
|
|
{
|
|
$select_list .= "<TR><TD align=right>";
|
|
$select_list .= _QXZ("Select User Group").": </TD><TD align=left>";
|
|
$select_list .= "<SELECT SIZE=1 NAME=usergroup>";
|
|
$select_list .= "<option value=\"\">"._QXZ("ALL USER GROUPS")."</option>";
|
|
$o=0;
|
|
while ($usergroups_to_print > $o)
|
|
{
|
|
if ($usergroups[$o] == $usergroup) {$select_list .= "<option selected value=\"$usergroups[$o]\">$usergroups[$o]</option>";}
|
|
else {$select_list .= "<option value=\"$usergroups[$o]\">$usergroups[$o]</option>";}
|
|
$o++;
|
|
}
|
|
$select_list .= "</SELECT></TD></TR>";
|
|
}
|
|
|
|
$select_list .= "<TR><TD align=right>";
|
|
$select_list .= _QXZ("Dialable Leads Alert").": </TD><TD align=left><SELECT SIZE=1 NAME=NOLEADSalert>";
|
|
$select_list .= "<option value=\"\"";
|
|
if (strlen($NOLEADSalert) < 2) {$select_list .= " selected";}
|
|
$select_list .= ">"._QXZ("NO")."</option>";
|
|
$select_list .= "<option value=\"YES\"";
|
|
if ($NOLEADSalert=='YES') {$select_list .= " selected";}
|
|
$select_list .= ">"._QXZ("YES")."</option>";
|
|
$select_list .= "</SELECT></TD></TR>";
|
|
|
|
$select_list .= "<TR><TD align=right>";
|
|
$select_list .= _QXZ("Show Drop In-Group Row").": </TD><TD align=left><SELECT SIZE=1 NAME=DROPINGROUPstats>";
|
|
$select_list .= "<option value=\"0\"";
|
|
if ($DROPINGROUPstats < 1) {$select_list .= " selected";}
|
|
$select_list .= ">"._QXZ("NO")."</option>";
|
|
$select_list .= "<option value=\"1\"";
|
|
if ($DROPINGROUPstats=='1') {$select_list .= " selected";}
|
|
$select_list .= ">"._QXZ("YES")."</option>";
|
|
$select_list .= "</SELECT></TD></TR>";
|
|
|
|
$select_list .= "<TR><TD align=right>";
|
|
$select_list .= _QXZ("Show Carrier Stats").": </TD><TD align=left><SELECT SIZE=1 NAME=CARRIERstats>";
|
|
$select_list .= "<option value=\"0\"";
|
|
if ($CARRIERstats < 1) {$select_list .= " selected";}
|
|
$select_list .= ">"._QXZ("NO")."</option>";
|
|
$select_list .= "<option value=\"1\"";
|
|
if ($CARRIERstats=='1') {$select_list .= " selected";}
|
|
$select_list .= ">"._QXZ("YES")."</option>";
|
|
$select_list .= "</SELECT></TD></TR>";
|
|
|
|
## find if any selected campaigns have presets enabled
|
|
$presets_enabled=0;
|
|
$stmt="SELECT count(*) from vicidial_campaigns where enable_xfer_presets='ENABLED' $group_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$presets_enabled_count = mysqli_num_rows($rslt);
|
|
if ($presets_enabled_count > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$presets_enabled = $row[0];
|
|
}
|
|
if ($presets_enabled > 0)
|
|
{
|
|
$select_list .= "<TR><TD align=right>";
|
|
$select_list .= _QXZ("Show Presets Stats").": </TD><TD align=left><SELECT SIZE=1 NAME=PRESETstats>";
|
|
$select_list .= "<option value=\"0\"";
|
|
if ($PRESETstats < 1) {$select_list .= " selected";}
|
|
$select_list .= ">"._QXZ("NO")."</option>";
|
|
$select_list .= "<option value=\"1\"";
|
|
if ($PRESETstats=='1') {$select_list .= " selected";}
|
|
$select_list .= ">"._QXZ("YES")."</option>";
|
|
$select_list .= "</SELECT></TD></TR>";
|
|
}
|
|
|
|
$select_list .= "<TR><TD align=right>";
|
|
$select_list .= _QXZ("Agent Time Stats").": </TD><TD align=left><SELECT SIZE=1 NAME=AGENTtimeSTATS>";
|
|
$select_list .= "<option value=\"0\"";
|
|
if ($AGENTtimeSTATS < 1) {$select_list .= " selected";}
|
|
$select_list .= ">"._QXZ("NO")."</option>";
|
|
$select_list .= "<option value=\"1\"";
|
|
if ($AGENTtimeSTATS=='1') {$select_list .= " selected";}
|
|
$select_list .= ">"._QXZ("YES")."</option>";
|
|
$select_list .= "</SELECT></TD></TR>";
|
|
|
|
$select_list .= "</TABLE><BR>";
|
|
$select_list .= "<INPUT type=hidden name=droppedOFtotal value=\"$droppedOFtotal\">";
|
|
$select_list .= "<INPUT type=submit NAME=SUBMIT VALUE=SUBMIT><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> ";
|
|
$select_list .= "</TD></TR>";
|
|
$select_list .= "<TR><TD ALIGN=CENTER>";
|
|
$select_list .= "<font size=1> </font>";
|
|
$select_list .= "</TD>";
|
|
$select_list .= "<TD NOWRAP align=right>";
|
|
$select_list .= "<font size=1>"._QXZ("VERSION").": $version "._QXZ("BUILD").": $build</font>";
|
|
$select_list .= "</TD></TR></TABLE>";
|
|
|
|
$open_list = '<TABLE WIDTH=250 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\'#D9E6FE\'><TR><TD ALIGN=CENTER><a href=\'#\' onclick=\\"openDiv(\'campaign_select_list\');\\"><font size=2>'._QXZ("Choose Report Display Options").'</a></TD></TR></TABLE>';
|
|
|
|
?>
|
|
|
|
<HTML>
|
|
<HEAD>
|
|
|
|
<?php
|
|
|
|
if ($RTajax > 0)
|
|
{
|
|
echo "<!-- ajax-mode -->\n";
|
|
}
|
|
else
|
|
{
|
|
?>
|
|
<script language="Javascript">
|
|
|
|
window.onload = startup;
|
|
|
|
// function to detect the XY position on the page of the mouse
|
|
function startup()
|
|
{
|
|
hide_ingroup_info();
|
|
if (window.Event)
|
|
{
|
|
document.captureEvents(Event.MOUSEMOVE);
|
|
}
|
|
document.onmousemove = getCursorXY;
|
|
}
|
|
|
|
function getCursorXY(e)
|
|
{
|
|
document.getElementById('cursorX').value = (window.Event) ? e.pageX : event.clientX + (document.documentElement.scrollLeft ? document.documentElement.scrollLeft : document.body.scrollLeft);
|
|
document.getElementById('cursorY').value = (window.Event) ? e.pageY : event.clientY + (document.documentElement.scrollTop ? document.documentElement.scrollTop : document.body.scrollTop);
|
|
}
|
|
|
|
var select_list = "<?php echo $select_list ?>";
|
|
var open_list = "<?php echo $open_list ?>";
|
|
var monitor_phone = '<?php echo $monitor_phone ?>';
|
|
var user = '<?php echo $PHP_AUTH_USER ?>';
|
|
var pass = '<?php echo $PHP_AUTH_PW ?>';
|
|
|
|
// functions to hide and show different DIVs
|
|
function openDiv(divvar)
|
|
{
|
|
document.getElementById(divvar).innerHTML = select_list;
|
|
document.getElementById(divvar).style.left = 0;
|
|
}
|
|
function closeDiv(divvar)
|
|
{
|
|
document.getElementById(divvar).innerHTML = open_list;
|
|
document.getElementById(divvar).style.left = 160;
|
|
}
|
|
function closeAlert(divvar)
|
|
{
|
|
document.getElementById(divvar).innerHTML = '';
|
|
}
|
|
// function to launch monitoring calls
|
|
|
|
function send_monitor(session_id,server_ip,stage)
|
|
{
|
|
// alert(session_id + "|" + server_ip + "|" + monitor_phone + "|" + stage + "|" + user);
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var monitorQuery = "source=realtime&function=blind_monitor&user=" + user + "&pass=" + pass + "&phone_login=" + monitor_phone + "&session_id=" + session_id + '&server_ip=' + server_ip + '&stage=' + stage;
|
|
xmlhttp.open('POST', 'non_agent_api.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(monitorQuery);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
var Xoutput = null;
|
|
Xoutput = xmlhttp.responseText;
|
|
var regXFerr = new RegExp("ERROR","g");
|
|
var regXFscs = new RegExp("SUCCESS","g");
|
|
if (Xoutput.match(regXFerr))
|
|
{alert(xmlhttp.responseText);}
|
|
if (Xoutput.match(regXFscs))
|
|
{alert("<?php echo _QXZ("SUCCESS: calling"); ?> " + monitor_phone);}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// function to change in-groups selected for a specific agent
|
|
function submit_ingroup_changes(temp_agent_user)
|
|
{
|
|
var temp_ingroup_add_remove_changeIndex = document.getElementById("ingroup_add_remove_change").selectedIndex;
|
|
var temp_ingroup_add_remove_change = document.getElementById('ingroup_add_remove_change').options[temp_ingroup_add_remove_changeIndex].value;
|
|
|
|
var temp_set_as_defaultIndex = document.getElementById("set_as_default").selectedIndex;
|
|
var temp_set_as_default = document.getElementById('set_as_default').options[temp_set_as_defaultIndex].value;
|
|
|
|
var temp_blendedIndex = document.getElementById("blended").selectedIndex;
|
|
var temp_blended = document.getElementById('blended').options[temp_blendedIndex].value;
|
|
|
|
var temp_ingroup_choices = '';
|
|
var txtSelectedValuesObj = document.getElementById('txtSelectedValues');
|
|
var selectedArray = new Array();
|
|
var selObj = document.getElementById('ingroup_new_selections');
|
|
var i;
|
|
var count = 0;
|
|
for (i=0; i<selObj.options.length; i++)
|
|
{
|
|
if (selObj.options[i].selected)
|
|
{
|
|
// selectedArray[count] = selObj.options[i].value;
|
|
temp_ingroup_choices = temp_ingroup_choices + '+' + selObj.options[i].value;
|
|
count++;
|
|
}
|
|
}
|
|
|
|
temp_ingroup_choices = temp_ingroup_choices + '+-';
|
|
|
|
// alert(session_id + "|" + server_ip + "|" + monitor_phone + "|" + stage + "|" + user);
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var changeQuery = "source=realtime&function=change_ingroups&user=" + user + "&pass=" + pass + "&agent_user=" + temp_agent_user + "&value=" + temp_ingroup_add_remove_change + '&set_as_default=' + temp_set_as_default + '&blended=' + temp_blended + '&ingroup_choices=' + temp_ingroup_choices;
|
|
xmlhttp.open('POST', '../agc/api.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(changeQuery);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(changeQuery);
|
|
var Xoutput = null;
|
|
Xoutput = xmlhttp.responseText;
|
|
var regXFerr = new RegExp("ERROR","g");
|
|
if (Xoutput.match(regXFerr))
|
|
{alert(xmlhttp.responseText);}
|
|
else
|
|
{
|
|
alert(xmlhttp.responseText);
|
|
hide_ingroup_info();
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// function to display in-groups selected for a specific agent
|
|
function ingroup_info(agent_user,count)
|
|
{
|
|
var cursorheight = (document.REALTIMEform.cursorY.value - 0);
|
|
var newheight = (cursorheight + 10);
|
|
document.getElementById("agent_ingroup_display").style.top = newheight;
|
|
// alert(session_id + "|" + server_ip + "|" + monitor_phone + "|" + stage + "|" + user);
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var monitorQuery = "source=realtime&function=agent_ingroup_info&stage=change&user=" + user + "&pass=" + pass + "&agent_user=" + agent_user;
|
|
xmlhttp.open('POST', 'non_agent_api.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(monitorQuery);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
var Xoutput = null;
|
|
Xoutput = xmlhttp.responseText;
|
|
var regXFerr = new RegExp("ERROR","g");
|
|
if (Xoutput.match(regXFerr))
|
|
{alert(xmlhttp.responseText);}
|
|
else
|
|
{
|
|
document.getElementById("agent_ingroup_display").visibility = "visible";
|
|
document.getElementById("agent_ingroup_display").innerHTML = Xoutput;
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// function to display in-groups selected for a specific agent
|
|
function hide_ingroup_info()
|
|
{
|
|
document.getElementById("agent_ingroup_display").visibility = "hidden";
|
|
document.getElementById("agent_ingroup_display").innerHTML = '';
|
|
}
|
|
|
|
|
|
|
|
</script>
|
|
|
|
<STYLE type="text/css">
|
|
<!--
|
|
.green {color: white; background-color: green}
|
|
.red {color: white; background-color: red}
|
|
.lightblue {color: black; background-color: #ADD8E6}
|
|
.blue {color: white; background-color: blue}
|
|
.midnightblue {color: white; background-color: #191970}
|
|
.purple {color: white; background-color: purple}
|
|
.violet {color: black; background-color: #EE82EE}
|
|
.thistle {color: black; background-color: #D8BFD8}
|
|
.olive {color: white; background-color: #808000}
|
|
.lime {color: white; background-color: #006600}
|
|
.yellow {color: black; background-color: yellow}
|
|
.khaki {color: black; background-color: #F0E68C}
|
|
.orange {color: black; background-color: orange}
|
|
.black {color: white; background-color: black}
|
|
.salmon {color: white; background-color: #FA8072}
|
|
|
|
.r1 {color: black; background-color: #FFCCCC}
|
|
.r2 {color: black; background-color: #FF9999}
|
|
.r3 {color: black; background-color: #FF6666}
|
|
.r4 {color: white; background-color: #FF0000}
|
|
.b1 {color: black; background-color: #CCCCFF}
|
|
.b2 {color: black; background-color: #9999FF}
|
|
.b3 {color: black; background-color: #6666FF}
|
|
.b4 {color: white; background-color: #0000FF}
|
|
<?php
|
|
$stmt="SELECT group_id,group_color from vicidial_inbound_groups;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$INgroups_to_print = mysqli_num_rows($rslt);
|
|
if ($INgroups_to_print > 0)
|
|
{
|
|
$g=0;
|
|
while ($g < $INgroups_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$group_id[$g] = $row[0];
|
|
$group_color[$g] = $row[1];
|
|
echo " .csc$group_id[$g] {color: black; background-color: $group_color[$g]}\n";
|
|
$g++;
|
|
}
|
|
}
|
|
|
|
echo "\n-->\n
|
|
</STYLE>\n";
|
|
|
|
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
echo"<META HTTP-EQUIV=Refresh CONTENT=\"$RR; URL=$PHP_SELF?RR=$RR&DB=$DB$groupQS&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\">\n";
|
|
echo "<TITLE>$report_name: $group</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
|
|
$short_header=1;
|
|
|
|
require("admin_header.php");
|
|
|
|
}
|
|
|
|
$stmt = "SELECT count(*) from vicidial_campaigns where active='Y' and campaign_allow_inbound='Y' $group_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$campaign_allow_inbound = $row[0];
|
|
|
|
|
|
if ($RTajax < 1)
|
|
{
|
|
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
|
|
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET NAME=REALTIMEform ID=REALTIMEform>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=RR VALUE=\"$RR\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=cursorX ID=cursorX>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=cursorY ID=cursorY>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=adastats VALUE=\"$adastats\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=SIPmonitorLINK VALUE=\"$SIPmonitorLINK\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=IAXmonitorLINK VALUE=\"$IAXmonitorLINK\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=usergroup VALUE=\"$usergroup\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=UGdisplay VALUE=\"$UGdisplay\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=UidORname VALUE=\"$UidORname\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=orderby VALUE=\"$orderby\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=SERVdisplay VALUE=\"$SERVdisplay\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=CALLSdisplay VALUE=\"$CALLSdisplay\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=PHONEdisplay VALUE=\"$PHONEdisplay\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=CUSTPHONEdisplay VALUE=\"$CUSTPHONEdisplay\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DROPINGROUPstats VALUE=\"$DROPINGROUPstats\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=ALLINGROUPstats VALUE=\"$ALLINGROUPstats\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=CARRIERstats VALUE=\"$CARRIERstats\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=PRESETstats VALUE=\"$PRESETstats\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=AGENTtimeSTATS VALUE=\"$AGENTtimeSTATS\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=INGROUPcolorOVERRIDE VALUE=\"$INGROUPcolorOVERRIDE\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=droppedOFtotal VALUE=\"$droppedOFtotal\">\n";
|
|
echo _QXZ("$report_name")." \n";
|
|
echo "<span style=\"position:absolute;left:160px;top:27px;z-index:19;\" id=campaign_select_list>\n";
|
|
echo "<TABLE WIDTH=250 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#D9E6FE\"><TR><TD ALIGN=CENTER>\n";
|
|
echo "<a href=\"#\" onclick=\"openDiv('campaign_select_list');\">"._QXZ("Choose Report Display Options")."</a>";
|
|
echo "</TD></TR></TABLE>\n";
|
|
echo "</span>\n";
|
|
echo "<span style=\"position:absolute;left:10px;top:120px;z-index:18;\" id=agent_ingroup_display>\n";
|
|
echo " ";
|
|
echo "</span>\n";
|
|
echo "<a href=\"$PHP_SELF?RR=4000$groupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\">"._QXZ("STOP")."</a> | ";
|
|
echo "<a href=\"$PHP_SELF?RR=40$groupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\">"._QXZ("SLOW")."</a> | ";
|
|
echo "<a href=\"$PHP_SELF?RR=4$groupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\">"._QXZ("GO")."</a>";
|
|
if (preg_match('/ALL\-ACTIVE/i',$group_string))
|
|
{
|
|
echo " <a href=\"./admin.php?ADD=10\">"._QXZ("MODIFY")."</a> | \n";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"./admin.php?ADD=34&campaign_id=$group\">"._QXZ("MODIFY")."</a> | \n";
|
|
}
|
|
echo "<a href=\"./AST_timeonVDADallSUMMARY.php?RR=$RR&DB=$DB&adastats=$adastats\">"._QXZ("SUMMARY")."</a> </FONT>\n";
|
|
echo "\n\n";
|
|
}
|
|
|
|
if (!$group)
|
|
{echo "<BR><BR>"._QXZ("please select a campaign from the pulldown above")."</FORM>\n"; exit;}
|
|
else
|
|
{
|
|
$multi_drop=0;
|
|
### Gather list of all Closer group ids for exclusion from stats
|
|
$stmt = "SELECT group_id from vicidial_inbound_groups;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$ingroups_to_print = mysqli_num_rows($rslt);
|
|
$c=0;
|
|
while ($ingroups_to_print > $c)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$ALLcloser_campaignsSQL .= "'$row[0]',";
|
|
$c++;
|
|
}
|
|
$ALLcloser_campaignsSQL = preg_replace("/,$/","",$ALLcloser_campaignsSQL);
|
|
if (strlen($ALLcloser_campaignsSQL)<2)
|
|
{$ALLcloser_campaignsSQL="''";}
|
|
if ($DB > 0) {echo "\n|$ALLcloser_campaignsSQL|$stmt|\n";}
|
|
|
|
|
|
##### INBOUND #####
|
|
if ( ( preg_match('/Y/',$with_inbound) or preg_match('/O/',$with_inbound) ) and ($campaign_allow_inbound > 0) )
|
|
{
|
|
$closer_campaignsSQL = "";
|
|
### Gather list of Closer group ids
|
|
$stmt = "SELECT closer_campaigns from vicidial_campaigns where active='Y' $group_SQLand;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$ccamps_to_print = mysqli_num_rows($rslt);
|
|
$c=0;
|
|
while ($ccamps_to_print > $c)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$closer_campaigns = $row[0];
|
|
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
|
|
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
|
$closer_campaignsSQL .= "'$closer_campaigns',";
|
|
$c++;
|
|
}
|
|
$closer_campaignsSQL = preg_replace("/,$/","",$closer_campaignsSQL);
|
|
}
|
|
if (strlen($closer_campaignsSQL)<2)
|
|
{$closer_campaignsSQL="''";}
|
|
|
|
if ($DB > 0) {echo "\n|$closer_campaigns|$closer_campaignsSQL|$stmt|\n";}
|
|
|
|
$answersSQL = 'sum(answers_today)';
|
|
$answers_singleSQL = 'answers_today';
|
|
$answers_text = _QXZ("ANSWERED");
|
|
if ($droppedOFtotal > 0)
|
|
{
|
|
$answersSQL = 'sum(calls_today)';
|
|
$answers_singleSQL = 'calls_today';
|
|
$answers_text = _QXZ("TOTAL").' ';
|
|
}
|
|
|
|
##### SHOW IN-GROUP STATS OR INBOUND ONLY WITH VIEW-MORE ###
|
|
if ( ($ALLINGROUPstats > 0) or ( (preg_match('/O/',$with_inbound)) and ($adastats > 1) ) )
|
|
{
|
|
$stmtB="SELECT calls_today,drops_today,$answers_singleSQL,status_category_1,status_category_count_1,status_category_2,status_category_count_2,status_category_3,status_category_count_3,status_category_4,status_category_count_4,hold_sec_stat_one,hold_sec_stat_two,hold_sec_answer_calls,hold_sec_drop_calls,hold_sec_queue_calls,campaign_id from vicidial_campaign_stats where campaign_id IN ($closer_campaignsSQL) order by campaign_id;";
|
|
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
|
|
$r=0;
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
$ingroups_to_print = mysqli_num_rows($rslt);
|
|
if ($ingroups_to_print > 0)
|
|
{$ingroup_detail .= "<table cellpadding=0 cellspacing=0>";}
|
|
while ($ingroups_to_print > $r)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$callsTODAY = $row[0];
|
|
$dropsTODAY = $row[1];
|
|
$answersTODAY = $row[2];
|
|
$VSCcat1 = $row[3];
|
|
$VSCcat1tally = $row[4];
|
|
$VSCcat2 = $row[5];
|
|
$VSCcat2tally = $row[6];
|
|
$VSCcat3 = $row[7];
|
|
$VSCcat3tally = $row[8];
|
|
$VSCcat4 = $row[9];
|
|
$VSCcat4tally = $row[10];
|
|
$hold_sec_stat_one = $row[11];
|
|
$hold_sec_stat_two = $row[12];
|
|
$hold_sec_answer_calls = $row[13];
|
|
$hold_sec_drop_calls = $row[14];
|
|
$hold_sec_queue_calls = $row[15];
|
|
$ingroupdetail = $row[16];
|
|
$drpctTODAY = ( MathZDC($dropsTODAY, $answersTODAY) * 100);
|
|
$drpctTODAY = round($drpctTODAY, 2);
|
|
$drpctTODAY = sprintf("%01.2f", $drpctTODAY);
|
|
|
|
$AVGhold_sec_queue_calls = MathZDC($hold_sec_queue_calls, $callsTODAY);
|
|
$AVGhold_sec_queue_calls = round($AVGhold_sec_queue_calls, 0);
|
|
|
|
$AVGhold_sec_drop_calls = MathZDC($hold_sec_drop_calls, $dropsTODAY);
|
|
$AVGhold_sec_drop_calls = round($AVGhold_sec_drop_calls, 0);
|
|
|
|
$PCThold_sec_stat_one = ( MathZDC($hold_sec_stat_one, $answersTODAY) * 100);
|
|
$PCThold_sec_stat_one = round($PCThold_sec_stat_one, 2);
|
|
$PCThold_sec_stat_one = sprintf("%01.2f", $PCThold_sec_stat_one);
|
|
$PCThold_sec_stat_two = ( MathZDC($hold_sec_stat_two, $answersTODAY) * 100);
|
|
$PCThold_sec_stat_two = round($PCThold_sec_stat_two, 2);
|
|
$PCThold_sec_stat_two = sprintf("%01.2f", $PCThold_sec_stat_two);
|
|
$AVGhold_sec_answer_calls = MathZDC($hold_sec_answer_calls, $answersTODAY);
|
|
$AVGhold_sec_answer_calls = round($AVGhold_sec_answer_calls, 0);
|
|
$AVG_ANSWERagent_non_pause_sec = (MathZDC($answersTODAY, $agent_non_pause_sec) * 60);
|
|
$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
|
|
$AVG_ANSWERagent_non_pause_sec = sprintf("%01.2f", $AVG_ANSWERagent_non_pause_sec);
|
|
|
|
if (preg_match('/0$|2$|4$|6$|8$/',$r)) {$bgcolor='#E6E6E6';}
|
|
else {$bgcolor='white';}
|
|
$ingroup_detail .= "<TR bgcolor=\"$bgcolor\">";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT bgcolor=white><font size=2> </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>$ingroupdetail </B></TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("CALLS TODAY").":</B></TD><TD ALIGN=LEFT><font size=2> $callsTODAY </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("TMA")." 1</B></TD><TD ALIGN=LEFT><font size=2> $PCThold_sec_stat_one% </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("Average Hold time for Answered Calls").":</B></TD><TD ALIGN=LEFT><font size=2> $AVGhold_sec_answer_calls </TD>";
|
|
$ingroup_detail .= "</TR>";
|
|
$ingroup_detail .= "<TR bgcolor=\"$bgcolor\">";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT bgcolor=white><font size=2></TD><TD ALIGN=LEFT><font size=2></TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DROPS TODAY").":</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("TMA")." 2:</B></TD><TD ALIGN=LEFT><font size=2> $PCThold_sec_stat_two% </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("Average Hold time for Dropped Calls").":</B></TD><TD ALIGN=LEFT><font size=2> $AVGhold_sec_drop_calls </TD>";
|
|
$ingroup_detail .= "</TR>";
|
|
$ingroup_detail .= "<TR bgcolor=\"$bgcolor\">";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT bgcolor=white><font size=2></TD><TD ALIGN=LEFT><font size=2></TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("ANSWERS TODAY").":</B></TD><TD ALIGN=LEFT><font size=2> $answersTODAY </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DROP PERCENT").":</B></TD><TD ALIGN=LEFT><font size=2> $drpctTODAY% </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("Average Hold time for All Calls").":</B></TD><TD ALIGN=LEFT><font size=2> $AVGhold_sec_queue_calls </TD>";
|
|
$ingroup_detail .= "</TR>";
|
|
|
|
$r++;
|
|
}
|
|
|
|
if ($ingroups_to_print > 0)
|
|
{$ingroup_detail .= "</table>";}
|
|
}
|
|
|
|
|
|
##### DROP IN-GROUP ONLY TOTALS ROW ###
|
|
$DROPINGROUPstatsHTML='';
|
|
if ( ($DROPINGROUPstats > 0) and (!preg_match("/ALL-ACTIVE/",$group_string)) )
|
|
{
|
|
$DIGcampaigns='';
|
|
$stmtB="SELECT drop_inbound_group from vicidial_campaigns where campaign_id IN($group_SQL) and drop_inbound_group NOT IN('---NONE---','');";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
$dig_to_print = mysqli_num_rows($rslt);
|
|
$dtp=0;
|
|
while ($dig_to_print > $dtp)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$DIGcampaigns .= "'$row[0]',";
|
|
$dtp++;
|
|
}
|
|
$DIGcampaigns = preg_replace("/,$/",'',$DIGcampaigns);
|
|
if (strlen($DIGcampaigns) < 2) {$DIGcampaigns = "''";}
|
|
|
|
$stmtB="SELECT sum(calls_today),sum(drops_today),$answersSQL from vicidial_campaign_stats where campaign_id IN($DIGcampaigns);";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$callsTODAY = $row[0];
|
|
$dropsTODAY = $row[1];
|
|
$answersTODAY = $row[2];
|
|
$drpctTODAY = ( MathZDC($dropsTODAY, $callsTODAY) * 100);
|
|
$drpctTODAY = round($drpctTODAY, 2);
|
|
$drpctTODAY = sprintf("%01.2f", $drpctTODAY);
|
|
|
|
$DROPINGROUPstatsHTML .= "<TR BGCOLOR=\"#E6E6E6\">";
|
|
$DROPINGROUPstatsHTML .= "<TD ALIGN=RIGHT COLSPAN=2><font size=2><B>"._QXZ("DROP IN-GROUP STATS")." -</B></TD>";
|
|
$DROPINGROUPstatsHTML .= "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DROP PERCENT").":</B></TD><TD ALIGN=LEFT><font size=2> $drpctTODAY% </TD>";
|
|
$DROPINGROUPstatsHTML .= "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("CALLS").":</B></TD><TD ALIGN=LEFT><font size=2> $callsTODAY </TD>";
|
|
$DROPINGROUPstatsHTML .= "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DROPS/ANSWERS").":</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY / $answersTODAY </TD>";
|
|
$DROPINGROUPstatsHTML .= "</TR>";
|
|
}
|
|
|
|
|
|
##### CARRIER STATS TOTALS ###
|
|
$CARRIERstatsHTML='';
|
|
if ($CARRIERstats > 0)
|
|
{
|
|
if ($cache_carrier_stats_realtime > 0)
|
|
{
|
|
$stmtB="SELECT stats_html from vicidial_html_cache_stats where stats_type='carrier_stats' and stats_id='ALL';";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
$csh_to_print = mysqli_num_rows($rslt);
|
|
if ($csh_to_print > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$CARRIERstatsHTML = $row[0];
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$stmtB="SELECT dialstatus,count(*) from vicidial_carrier_log where call_date >= \"$timeTWENTYFOURhoursAGO\" group by dialstatus;";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
$car_to_print = mysqli_num_rows($rslt);
|
|
$ctp=0;
|
|
while ($car_to_print > $ctp)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$TFhour_status[$ctp] = $row[0];
|
|
$TFhour_count[$ctp] = $row[1];
|
|
$TFhour_total+=$row[1];
|
|
$dialstatuses .= "'$row[0]',";
|
|
$ctp++;
|
|
}
|
|
$dialstatuses = preg_replace("/,$/",'',$dialstatuses);
|
|
|
|
$CARRIERstatsHTML .= "<TR BGCOLOR=white><TD ALIGN=left COLSPAN=8>";
|
|
$CARRIERstatsHTML .= "<TABLE CELLPADDING=1 CELLSPACING=1 BORDER=0 BGCOLOR=white>";
|
|
$CARRIERstatsHTML .= "<TR BGCOLOR=\"#E6E6E6\">";
|
|
$CARRIERstatsHTML .= "<TD ALIGN=LEFT><font size=2><B>"._QXZ("CARRIER STATS").": </B></TD>";
|
|
$CARRIERstatsHTML .= "<TD ALIGN=LEFT><font size=2><B> "._QXZ("HANGUP STATUS")." </B></TD>";
|
|
$CARRIERstatsHTML .= "<TD ALIGN=CENTER><font size=2><B> "._QXZ("24 HOURS")." </B></TD>";
|
|
$CARRIERstatsHTML .= "<TD ALIGN=CENTER><font size=2><B> "._QXZ("6 HOURS")." </B></TD>";
|
|
$CARRIERstatsHTML .= "<TD ALIGN=CENTER><font size=2><B> "._QXZ("1 HOUR")." </B></TD>";
|
|
$CARRIERstatsHTML .= "<TD ALIGN=CENTER><font size=2><B> "._QXZ("15 MIN")." </B></TD>";
|
|
$CARRIERstatsHTML .= "<TD ALIGN=CENTER><font size=2><B> "._QXZ("5 MIN")." </B></TD>";
|
|
$CARRIERstatsHTML .= "<TD ALIGN=CENTER><font size=2><B> "._QXZ("1 MIN")." </B></TD>";
|
|
$CARRIERstatsHTML .= "</TR>";
|
|
|
|
if (strlen($dialstatuses) > 1)
|
|
{
|
|
$stmtB="SELECT dialstatus,count(*) from vicidial_carrier_log where call_date >= \"$timeSIXhoursAGO\" group by dialstatus;";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
$scar_to_print = mysqli_num_rows($rslt);
|
|
$print_sctp=0;
|
|
while ($scar_to_print > $print_sctp)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$SIXhour_total+=$row[1];
|
|
$print_ctp=0;
|
|
while ($print_ctp < $ctp)
|
|
{
|
|
if ($TFhour_status[$print_ctp] == $row[0])
|
|
{$SIXhour_count[$print_ctp] = $row[1];}
|
|
$print_ctp++;
|
|
}
|
|
$print_sctp++;
|
|
}
|
|
|
|
$stmtB="SELECT dialstatus,count(*) from vicidial_carrier_log where call_date >= \"$timeONEhourAGO\" group by dialstatus;";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
$scar_to_print = mysqli_num_rows($rslt);
|
|
$print_sctp=0;
|
|
while ($scar_to_print > $print_sctp)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$ONEhour_total+=$row[1];
|
|
$print_ctp=0;
|
|
while ($print_ctp < $ctp)
|
|
{
|
|
if ($TFhour_status[$print_ctp] == $row[0])
|
|
{$ONEhour_count[$print_ctp] = $row[1];}
|
|
$print_ctp++;
|
|
}
|
|
$print_sctp++;
|
|
}
|
|
|
|
$stmtB="SELECT dialstatus,count(*) from vicidial_carrier_log where call_date >= \"$timeFIFTEENminutesAGO\" group by dialstatus;";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
$scar_to_print = mysqli_num_rows($rslt);
|
|
$print_sctp=0;
|
|
while ($scar_to_print > $print_sctp)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$FTminute_total+=$row[1];
|
|
$print_ctp=0;
|
|
while ($print_ctp < $ctp)
|
|
{
|
|
if ($TFhour_status[$print_ctp] == $row[0])
|
|
{$FTminute_count[$print_ctp] = $row[1];}
|
|
$print_ctp++;
|
|
}
|
|
$print_sctp++;
|
|
}
|
|
|
|
$stmtB="SELECT dialstatus,count(*) from vicidial_carrier_log where call_date >= \"$timeFIVEminutesAGO\" group by dialstatus;";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
$scar_to_print = mysqli_num_rows($rslt);
|
|
$print_sctp=0;
|
|
while ($scar_to_print > $print_sctp)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$FIVEminute_total+=$row[1];
|
|
$print_ctp=0;
|
|
while ($print_ctp < $ctp)
|
|
{
|
|
if ($TFhour_status[$print_ctp] == $row[0])
|
|
{$FIVEminute_count[$print_ctp] = $row[1];}
|
|
$print_ctp++;
|
|
}
|
|
$print_sctp++;
|
|
}
|
|
|
|
$stmtB="SELECT dialstatus,count(*) from vicidial_carrier_log where call_date >= \"$timeONEminuteAGO\" group by dialstatus;";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
$scar_to_print = mysqli_num_rows($rslt);
|
|
$print_sctp=0;
|
|
while ($scar_to_print > $print_sctp)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$ONEminute_total+=$row[1];
|
|
$print_ctp=0;
|
|
while ($print_ctp < $ctp)
|
|
{
|
|
if ($TFhour_status[$print_ctp] == $row[0])
|
|
{$ONEminute_count[$print_ctp] = $row[1];}
|
|
$print_ctp++;
|
|
}
|
|
$print_sctp++;
|
|
}
|
|
|
|
|
|
$print_ctp=0;
|
|
while ($print_ctp < $ctp)
|
|
{
|
|
if (strlen($TFhour_count[$print_ctp])<1) {$TFhour_count[$print_ctp]=0;}
|
|
if (strlen($SIXhour_count[$print_ctp])<1) {$SIXhour_count[$print_ctp]=0;}
|
|
if (strlen($ONEhour_count[$print_ctp])<1) {$ONEhour_count[$print_ctp]=0;}
|
|
if (strlen($FTminute_count[$print_ctp])<1) {$FTminute_count[$print_ctp]=0;}
|
|
if (strlen($FIVEminute_count[$print_ctp])<1) {$FIVEminute_count[$print_ctp]=0;}
|
|
if (strlen($ONEminute_count[$print_ctp])<1) {$ONEminute_count[$print_ctp]=0;}
|
|
|
|
$TFhour_pct = (100*MathZDC($TFhour_count[$print_ctp], $TFhour_total));
|
|
$SIXhour_pct = (100*MathZDC($SIXhour_count[$print_ctp], $SIXhour_total));
|
|
$ONEhour_pct = (100*MathZDC($ONEhour_count[$print_ctp], $ONEhour_total));
|
|
$TFminute_pct = (100*MathZDC($FTminute_count[$print_ctp], $FTminute_total));
|
|
$FIVEminute_pct = (100*MathZDC($FIVEminute_count[$print_ctp], $FIVEminute_total));
|
|
$ONEminute_pct = (100*MathZDC($ONEminute_count[$print_ctp], $ONEminute_total));
|
|
|
|
$CARRIERstatsHTML .= "<TR>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=white><font size=2> </TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=LEFT><font size=2> $TFhour_status[$print_ctp] </TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $TFhour_count[$print_ctp] </font> <font size=1 color='#990000'>".sprintf("%01.1f", $TFhour_pct)."%</font></TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $SIXhour_count[$print_ctp] </font> <font size=1 color='#990000'>".sprintf("%01.1f", $SIXhour_pct)."%</font></TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $ONEhour_count[$print_ctp] </font> <font size=1 color='#990000'>".sprintf("%01.1f", $ONEhour_pct)."%</font></TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $FTminute_count[$print_ctp] </font> <font size=1 color='#990000'>".sprintf("%01.1f", $TFminute_pct)."%</font></TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $FIVEminute_count[$print_ctp] </font> <font size=1 color='#990000'>".sprintf("%01.1f", $FIVEminute_pct)."%</font></TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $ONEminute_count[$print_ctp] </font> <font size=1 color='#990000'>".sprintf("%01.1f", $ONEminute_pct)."%</font></TD>";
|
|
$CARRIERstatsHTML .= "</TR>";
|
|
$print_ctp++;
|
|
}
|
|
$CARRIERstatsHTML .= "<TR>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=white><font size=2> </TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=LEFT><font size=2><B> "._QXZ("TOTALS")."</B></TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2><B> ".($TFhour_total+0)."</B> </TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2><B> ".($SIXhour_total+0)."</B> </TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2><B> ".($ONEhour_total+0)."</B> </TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2><B> ".($FTminute_total+0)."</B> </TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2><B> ".($FIVEminute_total+0)."</B> </TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2><B> ".($ONEminute_total+0)."</B> </TD>";
|
|
$CARRIERstatsHTML .= "</TR>";
|
|
|
|
}
|
|
else
|
|
{
|
|
$CARRIERstatsHTML .= "<TR><TD BGCOLOR=white colspan=7><font size=2>"._QXZ("no log entries")."</TD></TR>";
|
|
}
|
|
$CARRIERstatsHTML .= "</TABLE>";
|
|
$CARRIERstatsHTML .= "</TD></TR>";
|
|
}
|
|
}
|
|
|
|
|
|
##### PRESET STATS TOTALS ###
|
|
$PRESETstatsHTML='';
|
|
if ($PRESETstats > 0)
|
|
{
|
|
$PRESETstatsHTML .= "<TR BGCOLOR=white><TD ALIGN=left COLSPAN=8>";
|
|
$PRESETstatsHTML .= "<TABLE CELLPADDING=1 CELLSPACING=1 BORDER=0 BGCOLOR=white>";
|
|
$PRESETstatsHTML .= "<TR BGCOLOR=\"#E6E6E6\">";
|
|
$PRESETstatsHTML .= "<TD ALIGN=LEFT><font size=2><B> "._QXZ("AGENT DIAL PRESETS").": </B></TD>";
|
|
$PRESETstatsHTML .= "<TD ALIGN=LEFT><font size=2><B> "._QXZ("PRESET NAMES")." </B></TD>";
|
|
$PRESETstatsHTML .= "<TD ALIGN=LEFT><font size=2><B> "._QXZ("CALLS")." </B></TD>";
|
|
$PRESETstatsHTML .= "</TR>";
|
|
$stmtB="SELECT preset_name,xfer_count from vicidial_xfer_stats where preset_name!='' and preset_name is not NULL $group_SQLand order by preset_name;";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
$pre_to_print = mysqli_num_rows($rslt);
|
|
$ctp=0;
|
|
while ($pre_to_print > $ctp)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$PRESETstatsHTML .= "<TR>";
|
|
$PRESETstatsHTML .= "<TD><font size=2> </TD>";
|
|
$PRESETstatsHTML .= "<TD ALIGN=LEFT BGCOLOR=\"#E6E6E6\"><font size=2><B> $row[0] </B></TD>";
|
|
$PRESETstatsHTML .= "<TD ALIGN=RIGHT BGCOLOR=\"#E6E6E6\"><font size=2> $row[1] </TD>";
|
|
$PRESETstatsHTML .= "</TR>";
|
|
$ctp++;
|
|
}
|
|
if ($ctp < 1)
|
|
{
|
|
$PRESETstatsHTML .= "<TR><TD BGCOLOR=white colspan=2><font size=2>"._QXZ("no log entries")."</TD></TR>";
|
|
}
|
|
$PRESETstatsHTML .= "</TABLE>";
|
|
$PRESETstatsHTML .= "</TD></TR>";
|
|
}
|
|
|
|
# http://server/vicidial/AST_timeonVDADall.php?&groups[]=ALL-ACTIVE&RR=4000&DB=0&adastats=&SIPmonitorLINK=&IAXmonitorLINK=&usergroup=&UGdisplay=1&UidORname=1&orderby=timeup&SERVdisplay=0&CALLSdisplay=1&PHONEdisplay=0&CUSTPHONEdisplay=0&with_inbound=Y&monitor_active=&monitor_phone=350a&ALLINGROUPstats=1&DROPINGROUPstats=0&NOLEADSalert=&CARRIERstats=1
|
|
|
|
##### INBOUND ONLY ###
|
|
if (preg_match('/O/',$with_inbound))
|
|
{
|
|
$multi_drop++;
|
|
|
|
$stmt="SELECT count(*) from vicidial_campaigns where agent_pause_codes_active!='N' $group_SQLand;";
|
|
|
|
$stmtB="SELECT sum(calls_today),sum(drops_today),$answersSQL,max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(hold_sec_stat_one),sum(hold_sec_stat_two),sum(hold_sec_answer_calls),sum(hold_sec_drop_calls),sum(hold_sec_queue_calls) from vicidial_campaign_stats where campaign_id IN ($closer_campaignsSQL);";
|
|
|
|
if (preg_match('/ALL\-ACTIVE/i',$group_string))
|
|
{
|
|
$inboundSQL = "where campaign_id IN ($closer_campaignsSQL)";
|
|
$stmtB="SELECT sum(calls_today),sum(drops_today),$answersSQL,max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(hold_sec_stat_one),sum(hold_sec_stat_two),sum(hold_sec_answer_calls),sum(hold_sec_drop_calls),sum(hold_sec_queue_calls) from vicidial_campaign_stats $inboundSQL;";
|
|
}
|
|
|
|
$stmtC="SELECT agent_non_pause_sec from vicidial_campaign_stats $group_SQLwhere;";
|
|
|
|
|
|
if ($DB > 0) {echo "\n|$stmt|$stmtB|$stmtC|\n";}
|
|
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_pause_codes_active = $row[0];
|
|
|
|
$rslt=mysql_to_mysqli($stmtC, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_non_pause_sec = $row[0];
|
|
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$callsTODAY = $row[0];
|
|
$dropsTODAY = $row[1];
|
|
$answersTODAY = $row[2];
|
|
$VSCcat1 = $row[3];
|
|
$VSCcat1tally = $row[4];
|
|
$VSCcat2 = $row[5];
|
|
$VSCcat2tally = $row[6];
|
|
$VSCcat3 = $row[7];
|
|
$VSCcat3tally = $row[8];
|
|
$VSCcat4 = $row[9];
|
|
$VSCcat4tally = $row[10];
|
|
$hold_sec_stat_one = $row[11];
|
|
$hold_sec_stat_two = $row[12];
|
|
$hold_sec_answer_calls = $row[13];
|
|
$hold_sec_drop_calls = $row[14];
|
|
$hold_sec_queue_calls = $row[15];
|
|
$drpctTODAY = ( MathZDC($dropsTODAY, $answersTODAY) * 100);
|
|
$drpctTODAY = round($drpctTODAY, 2);
|
|
$drpctTODAY = sprintf("%01.2f", $drpctTODAY);
|
|
|
|
$AVGhold_sec_queue_calls = MathZDC($hold_sec_queue_calls, $callsTODAY);
|
|
$AVGhold_sec_queue_calls = round($AVGhold_sec_queue_calls, 0);
|
|
|
|
$AVGhold_sec_drop_calls = MathZDC($hold_sec_drop_calls, $dropsTODAY);
|
|
$AVGhold_sec_drop_calls = round($AVGhold_sec_drop_calls, 0);
|
|
|
|
$PCThold_sec_stat_one = ( MathZDC($hold_sec_stat_one, $answersTODAY) * 100);
|
|
$PCThold_sec_stat_one = round($PCThold_sec_stat_one, 2);
|
|
$PCThold_sec_stat_one = sprintf("%01.2f", $PCThold_sec_stat_one);
|
|
$PCThold_sec_stat_two = ( MathZDC($hold_sec_stat_two, $answersTODAY) * 100);
|
|
$PCThold_sec_stat_two = round($PCThold_sec_stat_two, 2);
|
|
$PCThold_sec_stat_two = sprintf("%01.2f", $PCThold_sec_stat_two);
|
|
$AVGhold_sec_answer_calls = MathZDC($hold_sec_answer_calls, $answersTODAY);
|
|
$AVGhold_sec_answer_calls = round($AVGhold_sec_answer_calls, 0);
|
|
$AVG_ANSWERagent_non_pause_sec = (MathZDC($answersTODAY, $agent_non_pause_sec) * 60);
|
|
$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
|
|
$AVG_ANSWERagent_non_pause_sec = sprintf("%01.2f", $AVG_ANSWERagent_non_pause_sec);
|
|
|
|
echo "<BR><table cellpadding=0 cellspacing=0><TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("CALLS TODAY").":</B></TD><TD ALIGN=LEFT><font size=2> $callsTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("TMA")." 1:</B></TD><TD ALIGN=LEFT><font size=2> $PCThold_sec_stat_one% </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("Average Hold time for Answered Calls").":</B></TD><TD ALIGN=LEFT><font size=2> $AVGhold_sec_answer_calls </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B> "._QXZ("TIME").":</B> </TD><TD ALIGN=LEFT><font size=2> $NOW_TIME </TD>";
|
|
echo "";
|
|
echo "</TR>";
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DROPS TODAY").":</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("TMA")." 2:</B></TD><TD ALIGN=LEFT><font size=2> $PCThold_sec_stat_two% </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("Average Hold time for Dropped Calls").":</B></TD><TD ALIGN=LEFT><font size=2> $AVGhold_sec_drop_calls </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2> </TD><TD ALIGN=LEFT><font size=2> </TD>";
|
|
echo "";
|
|
echo "</TR>";
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("ANSWERS TODAY").":</B></TD><TD ALIGN=LEFT><font size=2> $answersTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT COLSPAN=2><font size=2><B>("._QXZ("Agent non-pause time / Answers").")</B></TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("Average Hold time for All Calls").":</B></TD><TD ALIGN=LEFT><font size=2> $AVGhold_sec_queue_calls </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2> </TD><TD ALIGN=LEFT><font size=2> </TD>";
|
|
echo "";
|
|
echo "</TR>";
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DROP PERCENT").":</B></TD><TD ALIGN=LEFT><font size=2> $drpctTODAY% </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("PRODUCTIVITY").":</B></TD><TD ALIGN=LEFT><font size=2> $AVG_ANSWERagent_non_pause_sec </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2></TD><TD ALIGN=LEFT><font size=2></TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2></TD><TD ALIGN=LEFT><font size=2></TD>";
|
|
echo "";
|
|
echo "</TR>";
|
|
}
|
|
|
|
##### NOT INBOUND ONLY ###
|
|
else
|
|
{
|
|
if (preg_match('/ALL\-ACTIVE/i',$group_string))
|
|
{
|
|
$non_inboundSQL='';
|
|
if (preg_match('/N/',$with_inbound))
|
|
{$non_inboundSQL = "and campaign_id NOT IN($ALLcloser_campaignsSQL)";}
|
|
else
|
|
{$non_inboundSQL = "and campaign_id IN($group_SQL,$closer_campaignsSQL)";}
|
|
$multi_drop++;
|
|
$stmt="SELECT avg(auto_dial_level),min(dial_status_a),min(dial_status_b),min(dial_status_c),min(dial_status_d),min(dial_status_e),min(lead_order),min(lead_filter_id),sum(hopper_level),min(dial_method),avg(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),min(available_only_ratio_tally),min(adaptive_latest_server_time),min(local_call_time),avg(dial_timeout),min(dial_statuses),max(agent_pause_codes_active),max(list_order_mix),max(auto_hopper_level) from vicidial_campaigns where active='Y' $group_SQLand;";
|
|
|
|
$stmtB="SELECT sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),$answersSQL,max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today) from vicidial_campaign_stats where calls_today > -1 $non_inboundSQL;";
|
|
|
|
$stmtC="SELECT count(*) from vicidial_campaigns where agent_pause_codes_active!='N' and active='Y' $group_SQLand;";
|
|
}
|
|
else
|
|
{
|
|
if ($DB > 0) {echo "\n|$with_inbound|$campaign_allow_inbound|\n";}
|
|
|
|
if ( (preg_match('/Y/',$with_inbound)) and ($campaign_allow_inbound > 0) )
|
|
{
|
|
$multi_drop++;
|
|
if ($DB) {echo "with_inbound|$with_inbound|$campaign_allow_inbound\n";}
|
|
|
|
$stmt="SELECT auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses,agent_pause_codes_active,list_order_mix,auto_hopper_level from vicidial_campaigns where campaign_id IN ($group_SQL,$closer_campaignsSQL);";
|
|
|
|
$stmtB="SELECT sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),$answersSQL,max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today) from vicidial_campaign_stats where campaign_id IN ($group_SQL,$closer_campaignsSQL);";
|
|
|
|
$stmtC="SELECT count(*) from vicidial_campaigns where agent_pause_codes_active!='N' and active='Y' and campaign_id IN ($group_SQL,$closer_campaignsSQL);";
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT avg(auto_dial_level),max(dial_status_a),max(dial_status_b),max(dial_status_c),max(dial_status_d),max(dial_status_e),max(lead_order),max(lead_filter_id),max(hopper_level),max(dial_method),max(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),max(available_only_ratio_tally),max(adaptive_latest_server_time),max(local_call_time),max(dial_timeout),max(dial_statuses),max(agent_pause_codes_active),max(list_order_mix),max(auto_hopper_level) from vicidial_campaigns where campaign_id IN($group_SQL);";
|
|
|
|
$stmtB="SELECT sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),$answersSQL,max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today) from vicidial_campaign_stats where campaign_id IN($group_SQL);";
|
|
|
|
$stmtC="SELECT count(*) from vicidial_campaigns where agent_pause_codes_active!='N' and active='Y' and campaign_id IN($group_SQL);";
|
|
}
|
|
}
|
|
if ($DB > 0) {echo "\n|$stmt|$stmtB|\n";}
|
|
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$DIALlev = $row[0];
|
|
$DIALstatusA = $row[1];
|
|
$DIALstatusB = $row[2];
|
|
$DIALstatusC = $row[3];
|
|
$DIALstatusD = $row[4];
|
|
$DIALstatusE = $row[5];
|
|
$DIALorder = $row[6];
|
|
$DIALfilter = $row[7];
|
|
$HOPlev = $row[8];
|
|
$DIALmethod = $row[9];
|
|
$maxDIALlev = $row[10];
|
|
$DROPmax = $row[11];
|
|
$targetDIFF = $row[12];
|
|
$ADAintense = $row[13];
|
|
$ADAavailonly = $row[14];
|
|
$TAPERtime = $row[15];
|
|
$CALLtime = $row[16];
|
|
$DIALtimeout = $row[17];
|
|
$DIALstatuses = $row[18];
|
|
$DIALmix = $row[20];
|
|
$AHOPlev = $row[21];
|
|
|
|
$rslt=mysql_to_mysqli($stmtC, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$agent_pause_codes_active = $row[0];
|
|
|
|
$stmt="SELECT count(*) from vicidial_hopper $group_SQLwhere;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$VDhop = $row[0];
|
|
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$DAleads = $row[0];
|
|
$callsTODAY = $row[1];
|
|
$dropsTODAY = $row[2];
|
|
$drpctTODAY = $row[3];
|
|
$diffONEMIN = $row[4];
|
|
$agentsONEMIN = $row[5];
|
|
$balanceFILL = $row[6];
|
|
$answersTODAY = $row[7];
|
|
if ($multi_drop > 0)
|
|
{
|
|
$drpctTODAY = ( MathZDC($dropsTODAY, $answersTODAY) * 100);
|
|
$drpctTODAY = round($drpctTODAY, 2);
|
|
$drpctTODAY = sprintf("%01.2f", $drpctTODAY);
|
|
}
|
|
$VSCcat1 = $row[8];
|
|
$VSCcat1tally = $row[9];
|
|
$VSCcat2 = $row[10];
|
|
$VSCcat2tally = $row[11];
|
|
$VSCcat3 = $row[12];
|
|
$VSCcat3tally = $row[13];
|
|
$VSCcat4 = $row[14];
|
|
$VSCcat4tally = $row[15];
|
|
$VSCagentcalls = $row[16];
|
|
$VSCagentwait = $row[17];
|
|
$VSCagentcust = $row[18];
|
|
$VSCagentacw = $row[19];
|
|
$VSCagentpause = $row[20];
|
|
|
|
$diffpctONEMIN = ( MathZDC($diffONEMIN, $agentsONEMIN) * 100);
|
|
$diffpctONEMIN = sprintf("%01.2f", $diffpctONEMIN);
|
|
|
|
$stmt="SELECT sum(local_trunk_shortage) from vicidial_campaign_server_stats $group_SQLwhere;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$balanceSHORT = $row[0];
|
|
|
|
if (preg_match('/DISABLED/',$DIALmix))
|
|
{
|
|
$DIALstatuses = (preg_replace("/ -$|^ /","",$DIALstatuses));
|
|
$DIALstatuses = (preg_replace('/\s/', ', ', $DIALstatuses));
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT vcl_id from vicidial_campaigns_list_mix where status='ACTIVE' $group_SQLand limit 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$Lmix_to_print = mysqli_num_rows($rslt);
|
|
if ($Lmix_to_print > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$DIALstatuses = _QXZ("List Mix").": $row[0]";
|
|
$DIALorder = _QXZ("List Mix").": $row[0]";
|
|
}
|
|
}
|
|
$DIALlev = sprintf("%01.3f", $DIALlev);
|
|
$agentsONEMIN = sprintf("%01.2f", $agentsONEMIN);
|
|
$diffONEMIN = sprintf("%01.2f", $diffONEMIN);
|
|
|
|
|
|
echo "<BR><table cellpadding=0 cellspacing=0><TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DIAL LEVEL").":</B></TD><TD ALIGN=LEFT><font size=2> $DIALlev </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("TRUNK SHORT/FILL").":</B></TD><TD ALIGN=LEFT><font size=2> $balanceSHORT / $balanceFILL </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("FILTER").":</B></TD><TD ALIGN=LEFT><font size=2> $DIALfilter </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B> "._QXZ("TIME").":</B> </TD><TD ALIGN=LEFT><font size=2> $NOW_TIME </TD>";
|
|
echo "";
|
|
echo "</TR>";
|
|
|
|
if ($adastats>1)
|
|
{
|
|
$min_link='<a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=4&DB=$DB&adastats=1\"><font size=1>- min </font></a>';
|
|
if ($RTajax > 0)
|
|
{$min_link='';}
|
|
|
|
echo "<TR BGCOLOR=\"#CCCCCC\">";
|
|
echo "<TD ALIGN=RIGHT>$min_link<font size=2> <B>"._QXZ("MAX LEVEL").":</B></TD><TD ALIGN=LEFT><font size=2> $maxDIALlev </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DROPPED MAX").":</B></TD><TD ALIGN=LEFT><font size=2> $DROPmax% </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("TARGET DIFF").":</B></TD><TD ALIGN=LEFT><font size=2> $targetDIFF </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("INTENSITY").":</B></TD><TD ALIGN=LEFT><font size=2> $ADAintense </TD>";
|
|
echo "</TR>";
|
|
|
|
echo "<TR BGCOLOR=\"#CCCCCC\">";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DIAL TIMEOUT").":</B></TD><TD ALIGN=LEFT><font size=2> $DIALtimeout </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("TAPER TIME").":</B></TD><TD ALIGN=LEFT><font size=2> $TAPERtime </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("LOCAL TIME").":</B></TD><TD ALIGN=LEFT><font size=2> $CALLtime </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("AVAIL ONLY").":</B></TD><TD ALIGN=LEFT><font size=2> $ADAavailonly </TD>";
|
|
echo "</TR>";
|
|
}
|
|
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DIALABLE LEADS").":</B></TD><TD ALIGN=LEFT><font size=2> $DAleads </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("CALLS TODAY").":</B></TD><TD ALIGN=LEFT><font size=2> $callsTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("AVG AGENTS").":</B></TD><TD ALIGN=LEFT><font size=2> $agentsONEMIN </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DIAL METHOD").":</B></TD><TD ALIGN=LEFT><font size=2> $DIALmethod </TD>";
|
|
echo "</TR>";
|
|
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("HOPPER")." <font size=1>( "._QXZ("min/auto")." )</font>:</B></TD><TD ALIGN=LEFT><font size=2> $HOPlev / $AHOPlev </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DROPPED")." / $answers_text:</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY / $answersTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DL DIFF").":</B></TD><TD ALIGN=LEFT><font size=2> $diffONEMIN </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("STATUSES").":</B></TD><TD ALIGN=LEFT><font size=2> $DIALstatuses </TD>";
|
|
echo "</TR>";
|
|
|
|
echo "<TR>";
|
|
if( 1 == count(explode(',' , $group_SQL)))
|
|
{
|
|
echo "<TD ALIGN=RIGHT><font size=2><B><a href=\"./AST_VICIDIAL_hopperlist.php?group=".str_replace("'","",$group_SQL)."\">"._QXZ("LEADS IN HOPPER")."</a>:</B></TD><TD ALIGN=LEFT><font size=2> $VDhop </TD>";
|
|
}
|
|
else
|
|
{
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("LEADS IN HOPPER").":</B></TD><TD ALIGN=LEFT><font size=2> $VDhop </TD>";
|
|
}
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DROPPED PERCENT").":</B></TD><TD ALIGN=LEFT><font size=2> ";
|
|
if ($drpctTODAY >= $DROPmax)
|
|
{echo "<font color=red><B>$drpctTODAY%</B></font>";}
|
|
else
|
|
{echo "$drpctTODAY%";}
|
|
echo " </TD>";
|
|
|
|
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DIFF").":</B></TD><TD ALIGN=LEFT><font size=2> $diffpctONEMIN% </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("ORDER").":</B></TD><TD ALIGN=LEFT><font size=2> $DIALorder </TD>";
|
|
echo "</TR>";
|
|
|
|
if ($AGENTtimeSTATS>0)
|
|
{
|
|
$avgpauseTODAY = MathZDC($VSCagentpause, $VSCagentcalls);
|
|
$avgpauseTODAY = round($avgpauseTODAY, 0);
|
|
$avgpauseTODAY = sprintf("%01.0f", $avgpauseTODAY);
|
|
|
|
$avgwaitTODAY = MathZDC($VSCagentwait, $VSCagentcalls);
|
|
$avgwaitTODAY = round($avgwaitTODAY, 0);
|
|
$avgwaitTODAY = sprintf("%01.0f", $avgwaitTODAY);
|
|
|
|
$avgcustTODAY = MathZDC($VSCagentcust, $VSCagentcalls);
|
|
$avgcustTODAY = round($avgcustTODAY, 0);
|
|
$avgcustTODAY = sprintf("%01.0f", $avgcustTODAY);
|
|
|
|
$avgacwTODAY = MathZDC($VSCagentacw, $VSCagentcalls);
|
|
$avgacwTODAY = round($avgacwTODAY, 0);
|
|
$avgacwTODAY = sprintf("%01.0f", $avgacwTODAY);
|
|
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("AGENT AVG WAIT").":</B></TD><TD ALIGN=LEFT><font size=2> $avgwaitTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("AVG CUSTTIME").":</B></TD><TD ALIGN=LEFT><font size=2> $avgcustTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("AVG ACW").":</B></TD><TD ALIGN=LEFT><font size=2> $avgacwTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>"._QXZ("AVG PAUSE").":</B></TD><TD ALIGN=LEFT><font size=2> $avgpauseTODAY </TD>";
|
|
echo "</TR>";
|
|
}
|
|
|
|
echo "$DROPINGROUPstatsHTML\n";
|
|
echo "$CARRIERstatsHTML\n";
|
|
echo "$PRESETstatsHTML\n";
|
|
}
|
|
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=LEFT COLSPAN=8>";
|
|
if ( (!preg_match('/NULL/i',$VSCcat1)) and (strlen($VSCcat1)>0) )
|
|
{echo "<font size=2><B>$VSCcat1:</B> $VSCcat1tally \n";}
|
|
if ( (!preg_match('/NULL/i',$VSCcat2)) and (strlen($VSCcat2)>0) )
|
|
{echo "<font size=2><B>$VSCcat2:</B> $VSCcat2tally \n";}
|
|
if ( (!preg_match('/NULL/i',$VSCcat3)) and (strlen($VSCcat3)>0) )
|
|
{echo "<font size=2><B>$VSCcat3:</B> $VSCcat3tally \n";}
|
|
if ( (!preg_match('/NULL/i',$VSCcat4)) and (strlen($VSCcat4)>0) )
|
|
{echo "<font size=2><B>$VSCcat4:</B> $VSCcat4tally \n";}
|
|
echo "</TD></TR>";
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=LEFT COLSPAN=8>";
|
|
|
|
echo "$ingroup_detail";
|
|
|
|
if ($RTajax < 1)
|
|
{
|
|
if ($adastats<2)
|
|
{
|
|
echo "<a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=2&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\"><font size=1>+ "._QXZ("VIEW MORE")."</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo "<a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=1&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\"><font size=1>- "._QXZ("VIEW LESS")."</font></a>";
|
|
}
|
|
if ($UGdisplay>0)
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=0&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\"><font size=1>"._QXZ("HIDE USER GROUP")."</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=1&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\"><font size=1>"._QXZ("VIEW USER GROUP")."</font></a>";
|
|
}
|
|
if ($SERVdisplay>0)
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=0&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\"><font size=1>"._QXZ("HIDE SERVER INFO")."</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=1&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\"><font size=1>"._QXZ("SHOW SERVER INFO")."</font></a>";
|
|
}
|
|
if ($CALLSdisplay>0)
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=0&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\"><font size=1>"._QXZ("HIDE WAITING CALLS")."</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=1&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\"><font size=1>"._QXZ("SHOW WAITING CALLS")."</font></a>";
|
|
}
|
|
|
|
if ($ALLINGROUPstats>0)
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=0&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\"><font size=1>"._QXZ("HIDE IN-GROUP STATS")."</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=1&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\"><font size=1>"._QXZ("SHOW IN-GROUP STATS")."</font></a>";
|
|
}
|
|
if ($PHONEdisplay>0)
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=0&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\"><font size=1>"._QXZ("HIDE PHONES")."</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=1&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\"><font size=1>"._QXZ("SHOW PHONES")."</font></a>";
|
|
}
|
|
if ($CUSTPHONEdisplay>0)
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=0&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\"><font size=1>"._QXZ("HIDE CUSTPHONES")."</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=1&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\"><font size=1>"._QXZ("SHOW CUSTPHONES")."</font></a>";
|
|
}
|
|
}
|
|
|
|
echo "</TD>";
|
|
echo "</TR>";
|
|
echo "</TABLE>";
|
|
|
|
echo "</FORM>\n\n";
|
|
|
|
##### check for campaigns with no dialable leads if enabled #####
|
|
if ( ($with_inbound != 'O') and ($NOLEADSalert == 'YES') )
|
|
{
|
|
$NDLcampaigns='';
|
|
$stmtB="SELECT campaign_id from vicidial_campaign_stats where campaign_id IN($group_SQL) and dialable_leads < 1 order by campaign_id;";
|
|
if ($DB > 0) {echo "\n|$stmt|$stmtB|\n";}
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
$campaigns_to_print = mysqli_num_rows($rslt);
|
|
$ctp=0;
|
|
while ($campaigns_to_print > $ctp)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$NDLcampaigns .= " <a href=\"./admin.php?ADD=34&campaign_id=$row[0]\">$row[0]</a> ";
|
|
$ctp++;
|
|
if (preg_match("/0$|5$/",$ctp))
|
|
{$NDLcampaigns .= "<BR>";}
|
|
}
|
|
if ($ctp > 0)
|
|
{
|
|
echo "<span style=\"position:absolute;left:0px;top:47px;z-index:15;\" id=no_dialable_leads_span>\n";
|
|
echo "<TABLE WIDTH=700 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#E9E6EE\"><TR><TD ALIGN=CENTER>\n";
|
|
echo "<BR><BR><BR><BR><a href=\"#\" onclick=\"closeAlert('no_dialable_leads_span');\">"._QXZ("Close Alert")."</a>";
|
|
echo "<BR><BR><BR><BR><BR><b>"._QXZ("Campaigns with no dialable leads").":<BR><BR>$NDLcampaigns<b><BR>";
|
|
echo "<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR> ";
|
|
echo "</TD></TR></TABLE>\n";
|
|
echo "</span>\n";
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
|
|
###################################################################################
|
|
###### INBOUND/OUTBOUND CALLS
|
|
###################################################################################
|
|
if ($campaign_allow_inbound > 0)
|
|
{
|
|
if (preg_match('/ALL\-ACTIVE/i',$group_string))
|
|
{
|
|
$stmt="SELECT closer_campaigns from vicidial_campaigns where active='Y' $group_SQLand";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$closer_campaigns="";
|
|
while ($row=mysqli_fetch_row($rslt))
|
|
{
|
|
$closer_campaigns.="$row[0]";
|
|
}
|
|
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
|
|
$closer_campaigns = preg_replace("/ - /"," ",$closer_campaigns);
|
|
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
|
$closer_campaignsSQL = "'$closer_campaigns'";
|
|
}
|
|
$stmtB="from vicidial_auto_calls where status NOT IN('XFER') and ( (call_type='IN' and campaign_id IN($closer_campaignsSQL)) or (call_type IN('OUT','OUTBALANCE') $group_SQLand) ) order by queue_priority desc,campaign_id,call_time;";
|
|
}
|
|
else
|
|
{
|
|
$stmtB="from vicidial_auto_calls where status NOT IN('XFER') $group_SQLand order by queue_priority desc,campaign_id,call_time;";
|
|
}
|
|
|
|
|
|
if ($CALLSdisplay > 0)
|
|
{
|
|
$stmtA = "SELECT status,campaign_id,phone_number,server_ip,UNIX_TIMESTAMP(call_time),call_type,queue_priority,agent_only";
|
|
|
|
## JCJ Display chats
|
|
if ($allow_chats)
|
|
{
|
|
$chat_stmtA="SELECT vlc.status,group_id as campaign_id,if(length(v.phone_number)=0 or v.phone_number is null, v.phone_number, '**NO PHONE**') as phone_number, '' as server_ip,UNIX_TIMESTAMP(chat_start_time), 'CHAT' as call_type, '' as queue_priority, '' as agent_only";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$stmtA = "SELECT status";
|
|
|
|
## JCJ Display chats
|
|
if ($allow_chats)
|
|
{
|
|
$chat_stmtA="SELECT vlc.status";
|
|
}
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
$k=0;
|
|
$agentonlycount=0;
|
|
$stmt = "$stmtA $stmtB";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$parked_to_print = mysqli_num_rows($rslt);
|
|
if ($parked_to_print > 0)
|
|
{
|
|
$i=0;
|
|
$out_total=0;
|
|
$out_ring=0;
|
|
$out_live=0;
|
|
$in_ivr=0;
|
|
while ($i < $parked_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($LOGadmin_hide_phone_data != '0')
|
|
{
|
|
$phone_temp = $row[2];
|
|
if ($DB > 0) {echo "HIDEPHONEDATA|$row[2]|$LOGadmin_hide_phone_data|\n";}
|
|
if (strlen($phone_temp) > 0)
|
|
{
|
|
if ($LOGadmin_hide_phone_data == '4_DIGITS')
|
|
{$row[2] = str_repeat("X", (strlen($phone_temp) - 4)) . substr($phone_temp,-4,4);}
|
|
elseif ($LOGadmin_hide_phone_data == '3_DIGITS')
|
|
{$row[2] = str_repeat("X", (strlen($phone_temp) - 3)) . substr($phone_temp,-3,3);}
|
|
elseif ($LOGadmin_hide_phone_data == '2_DIGITS')
|
|
{$row[2] = str_repeat("X", (strlen($phone_temp) - 2)) . substr($phone_temp,-2,2);}
|
|
else
|
|
{$row[2] = preg_replace("/./",'X',$phone_temp);}
|
|
}
|
|
}
|
|
|
|
if (preg_match("/LIVE/i",$row[0]))
|
|
{
|
|
$out_live++;
|
|
|
|
if ($CALLSdisplay > 0)
|
|
{
|
|
$CDstatus[$k] = $row[0];
|
|
$CDcampaign_id[$k] = $row[1];
|
|
$CDphone_number[$k] = $row[2];
|
|
$CDserver_ip[$k] = $row[3];
|
|
$CDcall_time[$k] = $row[4];
|
|
$CDcall_type[$k] = $row[5];
|
|
$CDqueue_priority[$k] = $row[6];
|
|
$CDagent_only[$k] = $row[7];
|
|
if (strlen($CDagent_only[$k]) > 0) {$agentonlycount++;}
|
|
$k++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (preg_match("/IVR/i",$row[0]))
|
|
{
|
|
$in_ivr++;
|
|
|
|
if ($CALLSdisplay > 0)
|
|
{
|
|
$CDstatus[$k] = $row[0];
|
|
$CDcampaign_id[$k] = $row[1];
|
|
$CDphone_number[$k] = $row[2];
|
|
$CDserver_ip[$k] = $row[3];
|
|
$CDcall_time[$k] = $row[4];
|
|
$CDcall_type[$k] = $row[5];
|
|
$CDqueue_priority[$k] = $row[6];
|
|
$CDagent_only[$k] = $row[7];
|
|
if (strlen($CDagent_only[$k]) > 0) {$agentonlycount++;}
|
|
$k++;
|
|
}
|
|
}
|
|
if (preg_match("/CLOSER/i",$row[0]))
|
|
{$nothing=1;}
|
|
else
|
|
{$out_ring++;}
|
|
}
|
|
|
|
$out_total++;
|
|
$i++;
|
|
}
|
|
|
|
##### MIDI alert audio file test #####
|
|
# $test_midi=1;
|
|
# if ($test_midi > 0)
|
|
# {
|
|
# # echo "<bgsound src=\"../vicidial/up_down.mid\" loop=\"-1\">";
|
|
# # echo "<embed src=\"../vicidial/up_down.mid\" loop=\"-1\">";
|
|
# echo "<object type=\"audio/x-midi\" data=\"../vicidial/up_down.mid\" width=200 height=20>";
|
|
# echo " <param name=\"src\" value=\"../vicidial/up_down.mid\">";
|
|
# echo " <param name=\"autoplay\" value=\"true\">";
|
|
# echo " <param name=\"autoStart\" value=\"1\">";
|
|
# echo " <param name=\"loop\" value=\"1\">";
|
|
# echo " alt : <a href=\"../vicidial/up_down.mid\">test.mid</a>";
|
|
# echo "</object>";
|
|
# }
|
|
|
|
if ($out_live > 0) {$F='<FONT class="r1">'; $FG='</FONT>';}
|
|
if ($out_live > 4) {$F='<FONT class="r2">'; $FG='</FONT>';}
|
|
if ($out_live > 9) {$F='<FONT class="r3">'; $FG='</FONT>';}
|
|
if ($out_live > 14) {$F='<FONT class="r4">'; $FG='</FONT>';}
|
|
|
|
if ($campaign_allow_inbound > 0)
|
|
{echo "$NFB$out_total$NFE "._QXZ("current active calls")." \n";}
|
|
else
|
|
{echo "$NFB$out_total$NFE "._QXZ("calls being placed")." \n";}
|
|
|
|
echo "$NFB$out_ring$NFE "._QXZ("calls ringing")." \n";
|
|
echo "$NFB$F $out_live $FG$NFE "._QXZ("calls waiting for agents")." \n";
|
|
echo "$NFB $in_ivr$NFE "._QXZ("calls in IVR")." \n";
|
|
}
|
|
else
|
|
{
|
|
echo _QXZ(" NO LIVE CALLS WAITING")." \n";
|
|
}
|
|
|
|
|
|
if ($allow_chats)
|
|
{
|
|
$chat_stmtB=" from vicidial_live_chats vlc, vicidial_list v where vlc.status='WAITING' and group_id IN($closer_campaignsSQL) and vlc.lead_id=v.lead_id ";
|
|
$chat_stmt="$chat_stmtA $chat_stmtB";
|
|
#$stmt="$chat_stmt UNION $stmtA $stmtB";
|
|
$chat_rslt=mysql_to_mysqli($chat_stmt, $link);
|
|
$waiting_to_chat = mysqli_num_rows($chat_rslt);
|
|
if ($waiting_to_chat > 0)
|
|
{
|
|
$i=0;
|
|
$chats_waiting=0;
|
|
while ($i < $waiting_to_chat)
|
|
{
|
|
$chat_row=mysqli_fetch_row($chat_rslt);
|
|
$chats_waiting++;
|
|
if ($CALLSdisplay > 0)
|
|
{
|
|
$CDstatus[$k] = $chat_row[0];
|
|
$CDcampaign_id[$k] = $chat_row[1];
|
|
$CDphone_number[$k] = $chat_row[2];
|
|
$CDserver_ip[$k] = $chat_row[3];
|
|
$CDcall_time[$k] = $chat_row[4];
|
|
$CDcall_type[$k] = $chat_row[5];
|
|
$CDqueue_priority[$k] = $chat_row[6];
|
|
$CDagent_only[$k] = $chat_row[7];
|
|
if (strlen($CDagent_only[$k]) > 0) {$agentonlycount++;}
|
|
$k++;
|
|
}
|
|
$i++;
|
|
}
|
|
if ($chats_waiting > 0) {$F='<FONT class="r1">'; $FG='</FONT>';}
|
|
if ($chats_waiting > 4) {$F='<FONT class="r2">'; $FG='</FONT>';}
|
|
if ($chats_waiting > 9) {$F='<FONT class="r3">'; $FG='</FONT>';}
|
|
if ($chats_waiting > 14) {$F='<FONT class="r4">'; $FG='</FONT>';}
|
|
echo " $NFB$F $chats_waiting $FG$NFE "._QXZ("chats waiting for agents")." \n";
|
|
}
|
|
else
|
|
{
|
|
echo _QXZ(" NO LIVE CHATS WAITING ")." \n";
|
|
}
|
|
}
|
|
|
|
|
|
###################################################################################
|
|
###### CALLS WAITING
|
|
###################################################################################
|
|
$agentonlyheader = '';
|
|
if ($agentonlycount > 0)
|
|
{$agentonlyheader = _QXZ("AGENTONLY");}
|
|
$Cecho = '';
|
|
$Cecho .= "VICIDIAL: Calls Waiting $NOW_TIME\n";
|
|
$Cecho .= "+---------+----------------------+--------------+-----------------+---------+------------+----------+\n";
|
|
$Cecho .= "| "._QXZ("STATUS",7)." | "._QXZ("CAMPAIGN",20)." | "._QXZ("PHONE NUMBER",12)." | "._QXZ("SERVER IP",15)." | "._QXZ("DIALTIME",8)."| "._QXZ("CALL TYPE",10)." | "._QXZ("PRIORITY",8)." | $agentonlyheader\n";
|
|
$Cecho .= "+---------+----------------------+--------------+-----------------+---------+------------+----------+\n";
|
|
|
|
$p=0;
|
|
while($p<$k)
|
|
{
|
|
$Cstatus = sprintf("%-7s", _QXZ("$CDstatus[$p]",6)); #TRANSLATE
|
|
$Ccampaign_id = sprintf("%-20s", $CDcampaign_id[$p]); # Do not translate
|
|
$Cphone_number = sprintf("%-12s", $CDphone_number[$p]); # Do not translate
|
|
$Cserver_ip = sprintf("%-15s", $CDserver_ip[$p]); # Do not translate
|
|
$Ccall_type = sprintf("%-10s", _QXZ("$CDcall_type[$p]",10)); #TRANSLATE
|
|
$Cqueue_priority = sprintf("%8s", $CDqueue_priority[$p]); # Do not translate
|
|
$Cagent_only = sprintf("%8s", $CDagent_only[$p]);
|
|
|
|
$Ccall_time_S = ($STARTtime - $CDcall_time[$p]);
|
|
$Ccall_time_MS = sec_convert($Ccall_time_S,'M');
|
|
$Ccall_time_MS = sprintf("%7s", $Ccall_time_MS);
|
|
|
|
$G = ''; $EG = '';
|
|
if ($CDcall_type[$p] == 'IN' || $CDcall_type[$p] == 'CHAT')
|
|
{
|
|
$G="<SPAN class=\"csc$CDcampaign_id[$p]\"><B>"; $EG='</B></SPAN>';
|
|
$Ccampaign_id="<a href=\"AST_VICIDIAL_ingrouplist.php?group=$CDcampaign_id[$p]&SUBMIT=SUBMIT\">$Ccampaign_id</a>";
|
|
}
|
|
if (strlen($CDagent_only[$p]) > 0)
|
|
{$Gcalltypedisplay = "$G$Cagent_only$EG";}
|
|
else
|
|
{$Gcalltypedisplay = '';}
|
|
|
|
$Cecho .= "| $G$Cstatus$EG | $G$Ccampaign_id$EG | $G$Cphone_number$EG | $G$Cserver_ip$EG | $G$Ccall_time_MS$EG | $G$Ccall_type$EG | $G$Cqueue_priority$EG | $Gcalltypedisplay \n";
|
|
|
|
$p++;
|
|
}
|
|
$Cecho .= "+---------+----------------------+--------------+-----------------+---------+------------+----------+\n";
|
|
|
|
if ($p<1)
|
|
{$Cecho='';}
|
|
|
|
###################################################################################
|
|
###### AGENT TIME ON SYSTEM
|
|
###################################################################################
|
|
|
|
$agent_incall=0;
|
|
$agent_ready=0;
|
|
$agent_paused=0;
|
|
$agent_dispo=0;
|
|
$agent_dead=0;
|
|
$agent_total=0;
|
|
|
|
$phoneord=$orderby;
|
|
$userord=$orderby;
|
|
$groupord=$orderby;
|
|
$timeord=$orderby;
|
|
$campaignord=$orderby;
|
|
|
|
if ($phoneord=='phoneup') {$phoneord='phonedown';}
|
|
else {$phoneord='phoneup';}
|
|
if ($userord=='userup') {$userord='userdown';}
|
|
else {$userord='userup';}
|
|
if ($groupord=='groupup') {$groupord='groupdown';}
|
|
else {$groupord='groupup';}
|
|
if ($timeord=='timeup') {$timeord='timedown';}
|
|
else {$timeord='timeup';}
|
|
if ($campaignord=='campaignup') {$campaignord='campaigndown';}
|
|
else {$campaignord='campaignup';}
|
|
|
|
$Aecho = '';
|
|
$Aecho .= "VICIDIAL: "._QXZ("Agents Time On Calls Campaign").": $group_string $NOW_TIME\n";
|
|
|
|
|
|
$HDbegin = "+";
|
|
$HTbegin = "|";
|
|
$HDstation = "----------------+";
|
|
$HTstation = " "._QXZ("STATION", 14)." |";
|
|
$HDphone = "-------------+";
|
|
$HTphone = " <a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$phoneord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\">"._QXZ("PHONE",11)."</a> |";
|
|
if ($RTajax > 0)
|
|
{$HTphone = " <a href=\"#\" onclick=\"update_variables('orderby','phone');\">"._QXZ("PHONE",11)."</a> |";}
|
|
$HDuser = "------------------------+";
|
|
|
|
|
|
$HTuser = " <a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$userord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\">"._QXZ("USER",5)."</a> ";
|
|
if ($RTajax > 0)
|
|
{$HTuser = " <a href=\"#\" onclick=\"update_variables('orderby','user');\">"._QXZ("USER",5)."</a> ";}
|
|
if ($UidORname>0)
|
|
{
|
|
if ($RTajax > 0)
|
|
{$HTuser .= "<a href=\"#\" onclick=\"update_variables('UidORname','');\">"._QXZ("SHOW ID",8)."</a> ";}
|
|
else
|
|
{
|
|
$HTuser .= "<a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=0&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\">"._QXZ("SHOW ID",8)."</a> ";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (isset($RTajax) and $RTajax > 0)
|
|
{$HTuser .= "<a href=\"#\" onclick=\"update_variables('UidORname','');\">"._QXZ("SHOW NAME",9)."</a>";}
|
|
else
|
|
{
|
|
$HTuser .= "<a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=1&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\">"._QXZ("SHOW NAME",9)."</a>";
|
|
}
|
|
}
|
|
|
|
$HTuser .= " "._QXZ("INFO",6)." |";
|
|
|
|
|
|
$HDusergroup = "--------------+";
|
|
$HTusergroup = " <a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$groupord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\">"._QXZ("USER GROUP",12)."</a> |";
|
|
if ($RTajax > 0)
|
|
{$HTusergroup = " <a href=\"#\" onclick=\"update_variables('orderby','group');\">"._QXZ("USER GROUP",12)."</a> |";}
|
|
$HDsessionid = "------------------+";
|
|
$HTsessionid = " "._QXZ("SESSIONID",16)." |";
|
|
$HDbarge = "-------+";
|
|
$HTbarge = " "._QXZ("BARGE",5)." |";
|
|
$HDwhisper = "---------+";
|
|
$HTwhisper = " "._QXZ("WHISPER",7)." |";
|
|
$HDstatus = "----------+";
|
|
$HTstatus = " "._QXZ("STATUS",8)." |";
|
|
$HDcustphone = "-------------+";
|
|
$HTcustphone = " "._QXZ("CUST PHONE",11)." |";
|
|
$HDserver_ip = "-----------------+";
|
|
$HTserver_ip = " "._QXZ("SERVER IP",15)." |";
|
|
$HDcall_server_ip = "-----------------+";
|
|
$HTcall_server_ip = " "._QXZ("CALL SERVER IP",15)." |";
|
|
$HDtime = "---------+";
|
|
$HTtime = " <a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$timeord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\">MM:SS</a> |";
|
|
if ($RTajax > 0)
|
|
{$HTtime = " <a href=\"#\" onclick=\"update_variables('orderby','time');\">MM:SS</a> |";}
|
|
$HDcampaign = "------------+";
|
|
$HTcampaign = " <a href=\"$PHP_SELF?$usergroupQS$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$campaignord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal\">"._QXZ("CAMPAIGN",10)."</a> |";
|
|
if ($RTajax > 0)
|
|
{$HTcampaign = " <a href=\"#\" onclick=\"update_variables('orderby','campaign');\">"._QXZ("CAMPAIGN",10)."</a> |";}
|
|
$HDcalls = "-------+";
|
|
$HTcalls = " "._QXZ("CALLS",5)." |";
|
|
$HDpause = '';
|
|
$HTpause = '';
|
|
$HDigcall = "------+------------------";
|
|
$HTigcall = " "._QXZ("HOLD",4)." | "._QXZ("IN-GROUP",8)." ";
|
|
|
|
if ($agent_pause_codes_active > 0)
|
|
{
|
|
$HDstatus = "----------";
|
|
$HTstatus = " "._QXZ("STATUS",8)." ";
|
|
$HDpause = "-------+";
|
|
$HTpause = " "._QXZ("PAUSE",5)." |";
|
|
}
|
|
if ($PHONEdisplay < 1)
|
|
{
|
|
$HDphone = '';
|
|
$HTphone = '';
|
|
}
|
|
if ($CUSTPHONEdisplay < 1)
|
|
{
|
|
$HDcustphone = '';
|
|
$HTcustphone = '';
|
|
}
|
|
if ($UGdisplay < 1)
|
|
{
|
|
$HDusergroup = '';
|
|
$HTusergroup = '';
|
|
}
|
|
if ( ($SIPmonitorLINK<1) and ($IAXmonitorLINK<1) and (!preg_match("/MONITOR|BARGE|WHISPER/",$monitor_active) ) )
|
|
{
|
|
$HDsessionid = "-----------+";
|
|
$HTsessionid = " "._QXZ("SESSIONID",9)." |";
|
|
}
|
|
if ( ($SIPmonitorLINK<2) and ($IAXmonitorLINK<2) and (!preg_match("/BARGE/",$monitor_active) ) )
|
|
{
|
|
$HDbarge = '';
|
|
$HTbarge = '';
|
|
}
|
|
if ( ($SIPmonitorLINK<2) and ($IAXmonitorLINK<2) and (!preg_match("/WHISPER/",$monitor_active) ) )
|
|
{
|
|
$HDwhisper = '';
|
|
$HTwhisper = '';
|
|
}
|
|
if ($SERVdisplay < 1)
|
|
{
|
|
$HDserver_ip = '';
|
|
$HTserver_ip = '';
|
|
$HDcall_server_ip = '';
|
|
$HTcall_server_ip = '';
|
|
}
|
|
|
|
|
|
if ($realtime_block_user_info > 0)
|
|
{
|
|
$Aline = "$HDbegin$HDusergroup$HDsessionid$HDbarge$HDwhisper$HDstatus$HDpause$HDcustphone$HDserver_ip$HDcall_server_ip$HDtime$HDcampaign$HDcalls$HDigcall\n";
|
|
$Bline = "$HTbegin$HTusergroup$HTsessionid$HTbarge$HTwhisper$HTstatus$HTpause$HTcustphone$HTserver_ip$HTcall_server_ip$HTtime$HTcampaign$HTcalls$HTigcall\n";
|
|
}
|
|
else
|
|
{
|
|
$Aline = "$HDbegin$HDstation$HDphone$HDuser$HDusergroup$HDsessionid$HDbarge$HDwhisper$HDstatus$HDpause$HDcustphone$HDserver_ip$HDcall_server_ip$HDtime$HDcampaign$HDcalls$HDigcall\n";
|
|
$Bline = "$HTbegin$HTstation$HTphone$HTuser$HTusergroup$HTsessionid$HTbarge$HTwhisper$HTstatus$HTpause$HTcustphone$HTserver_ip$HTcall_server_ip$HTtime$HTcampaign$HTcalls$HTigcall\n";
|
|
}
|
|
$Aecho .= "$Aline";
|
|
$Aecho .= "$Bline";
|
|
$Aecho .= "$Aline";
|
|
|
|
if ($orderby=='timeup') {$orderSQL='vicidial_live_agents.status,last_call_time';}
|
|
if ($orderby=='timedown') {$orderSQL='vicidial_live_agents.status desc,last_call_time desc';}
|
|
if ($orderby=='campaignup') {$orderSQL='vicidial_live_agents.campaign_id,vicidial_live_agents.status,last_call_time';}
|
|
if ($orderby=='campaigndown') {$orderSQL='vicidial_live_agents.campaign_id desc,vicidial_live_agents.status desc,last_call_time desc';}
|
|
if ($orderby=='groupup') {$orderSQL='user_group,vicidial_live_agents.status,last_call_time';}
|
|
if ($orderby=='groupdown') {$orderSQL='user_group desc,vicidial_live_agents.status desc,last_call_time desc';}
|
|
if ($orderby=='phoneup') {$orderSQL='extension,server_ip';}
|
|
if ($orderby=='phonedown') {$orderSQL='extension desc,server_ip desc';}
|
|
if ($UidORname > 0)
|
|
{
|
|
if ($orderby=='userup') {$orderSQL='full_name,status,last_call_time';}
|
|
if ($orderby=='userdown') {$orderSQL='full_name desc,status desc,last_call_time desc';}
|
|
}
|
|
else
|
|
{
|
|
if ($orderby=='userup') {$orderSQL='vicidial_live_agents.user';}
|
|
if ($orderby=='userdown') {$orderSQL='vicidial_live_agents.user desc';}
|
|
}
|
|
|
|
if ( !preg_match("/ALL-/",$LOGallowed_campaigns) ) {$UgroupSQL = " and vicidial_live_agents.campaign_id IN($group_SQL)";}
|
|
else if ( (preg_match('/ALL\-ACTIVE/i',$group_string)) and (strlen($group_SQL) < 3) ) {$UgroupSQL = '';}
|
|
else {$UgroupSQL = " and vicidial_live_agents.campaign_id IN($group_SQL)";}
|
|
|
|
if (strlen($usergroup)<1) {$usergroupSQL = '';}
|
|
else {$usergroupSQL = " and user_group='" . mysqli_real_escape_string($link, $usergroup) . "'";}
|
|
|
|
if ( (preg_match('/ALL\-GROUPS/i',$user_group_string)) and (strlen($user_group_SQL) < 3) ) {$user_group_filter_SQL = '';}
|
|
else {$user_group_filter_SQL = " and vicidial_users.user_group IN($user_group_SQL)";}
|
|
|
|
$ring_agents=0;
|
|
$stmt="SELECT extension,vicidial_live_agents.user,conf_exten,vicidial_live_agents.status,vicidial_live_agents.server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,vicidial_live_agents.campaign_id,vicidial_users.user_group,vicidial_users.full_name,vicidial_live_agents.comments,vicidial_live_agents.calls_today,vicidial_live_agents.callerid,lead_id,UNIX_TIMESTAMP(last_state_change),on_hook_agent,ring_callerid,agent_log_id from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user and vicidial_users.user_hide_realtime='0' $UgroupSQL $usergroupSQL $user_group_filter_SQL order by $orderSQL;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$talking_to_print = mysqli_num_rows($rslt);
|
|
if ($talking_to_print > 0)
|
|
{
|
|
$i=0;
|
|
while ($i < $talking_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
$Aextension[$i] = $row[0];
|
|
$Auser[$i] = $row[1];
|
|
$Asessionid[$i] = $row[2];
|
|
$Astatus[$i] = $row[3];
|
|
$Aserver_ip[$i] = $row[4];
|
|
$Acall_time[$i] = $row[5];
|
|
$Acall_finish[$i] = $row[6];
|
|
$Acall_server_ip[$i] = $row[7];
|
|
$Acampaign_id[$i] = $row[8];
|
|
$Auser_group[$i] = $row[9];
|
|
$Afull_name[$i] = $row[10];
|
|
$Acomments[$i] = $row[11];
|
|
$Acalls_today[$i] = $row[12];
|
|
$Acallerid[$i] = $row[13];
|
|
$Alead_id[$i] = $row[14];
|
|
$Astate_change[$i] = $row[15];
|
|
$Aon_hook_agent[$i] = $row[16];
|
|
$Aring_callerid[$i] = $row[17];
|
|
$Aagent_log_id[$i] = $row[18];
|
|
$Aring_note[$i] = ' ';
|
|
|
|
if ($Aon_hook_agent[$i] == 'Y')
|
|
{
|
|
$Aring_note[$i] = '*';
|
|
$ring_agents++;
|
|
if (strlen($Aring_callerid[$i]) > 18)
|
|
{$Astatus[$i]="RING";}
|
|
}
|
|
|
|
|
|
### 3-WAY Check ###
|
|
if ($Alead_id[$i]!=0)
|
|
{
|
|
$threewaystmt="SELECT UNIX_TIMESTAMP(last_call_time) from vicidial_live_agents where lead_id='$Alead_id[$i]' and status='INCALL' order by UNIX_TIMESTAMP(last_call_time) desc";
|
|
$threewayrslt=mysql_to_mysqli($threewaystmt, $link);
|
|
if (mysqli_num_rows($threewayrslt)>1)
|
|
{
|
|
$Astatus[$i]="3-WAY";
|
|
$srow=mysqli_fetch_row($threewayrslt);
|
|
$Acall_mostrecent[$i]=$srow[0];
|
|
}
|
|
}
|
|
### END 3-WAY Check ###
|
|
|
|
$i++;
|
|
}
|
|
|
|
$callerids='';
|
|
$pausecode='';
|
|
$stmt="SELECT callerid,lead_id,phone_number from vicidial_auto_calls;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$calls_to_list = mysqli_num_rows($rslt);
|
|
if ($calls_to_list > 0)
|
|
{
|
|
$i=0;
|
|
while ($i < $calls_to_list)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($LOGadmin_hide_phone_data != '0')
|
|
{
|
|
if ($DB > 0) {echo "HIDEPHONEDATA|$row[2]|$LOGadmin_hide_phone_data|\n";}
|
|
$phone_temp = $row[2];
|
|
if (strlen($phone_temp) > 0)
|
|
{
|
|
if ($LOGadmin_hide_phone_data == '4_DIGITS')
|
|
{$row[2] = str_repeat("X", (strlen($phone_temp) - 4)) . substr($phone_temp,-4,4);}
|
|
elseif ($LOGadmin_hide_phone_data == '3_DIGITS')
|
|
{$row[2] = str_repeat("X", (strlen($phone_temp) - 3)) . substr($phone_temp,-3,3);}
|
|
elseif ($LOGadmin_hide_phone_data == '2_DIGITS')
|
|
{$row[2] = str_repeat("X", (strlen($phone_temp) - 2)) . substr($phone_temp,-2,2);}
|
|
else
|
|
{$row[2] = preg_replace("/./",'X',$phone_temp);}
|
|
}
|
|
}
|
|
$callerids .= "$row[0]|";
|
|
$VAClead_ids[$i] = $row[1];
|
|
$VACphones[$i] = $row[2];
|
|
$i++;
|
|
}
|
|
}
|
|
|
|
### Lookup phone logins
|
|
$i=0;
|
|
while ($i < $talking_to_print)
|
|
{
|
|
if (preg_match("/R\//i",$Aextension[$i]))
|
|
{
|
|
$protocol = 'EXTERNAL';
|
|
$dialplan = preg_replace('/R\//i', '',$Aextension[$i]);
|
|
$dialplan = preg_replace('/\@.*/i', '',$dialplan);
|
|
$exten = "dialplan_number='$dialplan'";
|
|
}
|
|
if (preg_match("/Local\//i",$Aextension[$i]))
|
|
{
|
|
$protocol = 'EXTERNAL';
|
|
$dialplan = preg_replace('/Local\//i', '',$Aextension[$i]);
|
|
$dialplan = preg_replace('/\@.*/i', '',$dialplan);
|
|
$exten = "dialplan_number='$dialplan'";
|
|
}
|
|
if (preg_match('/SIP\//i',$Aextension[$i]))
|
|
{
|
|
$protocol = 'SIP';
|
|
$dialplan = preg_replace('/SIP\//i', '',$Aextension[$i]);
|
|
$dialplan = preg_replace('/\-.*/i', '',$dialplan);
|
|
$exten = "extension='$dialplan'";
|
|
}
|
|
if (preg_match('/IAX2\//i',$Aextension[$i]))
|
|
{
|
|
$protocol = 'IAX2';
|
|
$dialplan = preg_replace('/IAX2\//i', '',$Aextension[$i]);
|
|
$dialplan = preg_replace('/\-.*/i', '',$dialplan);
|
|
$exten = "extension='$dialplan'";
|
|
}
|
|
if (preg_match('/Zap\//i',$Aextension[$i]))
|
|
{
|
|
$protocol = 'Zap';
|
|
$dialplan = preg_replace('/Zap\//i', '',$Aextension[$i]);
|
|
$exten = "extension='$dialplan'";
|
|
}
|
|
if (preg_match('/DAHDI\//i',$Aextension[$i]))
|
|
{
|
|
$protocol = 'Zap';
|
|
$dialplan = preg_replace('/DAHDI\//i', '',$Aextension[$i]);
|
|
$exten = "extension='$dialplan'";
|
|
}
|
|
|
|
$stmt="SELECT login from phones where server_ip='$Aserver_ip[$i]' and $exten and protocol='$protocol';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$phones_to_print = mysqli_num_rows($rslt);
|
|
if ($phones_to_print > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$Alogin[$i] = "$row[0]-----$i";
|
|
}
|
|
else
|
|
{
|
|
$Alogin[$i] = "$Aextension[$i]-----$i";
|
|
}
|
|
$i++;
|
|
}
|
|
|
|
### Sort by phone if selected
|
|
if ($orderby=='phoneup')
|
|
{
|
|
sort($Alogin);
|
|
}
|
|
if ($orderby=='phonedown')
|
|
{
|
|
rsort($Alogin);
|
|
}
|
|
|
|
### Run through the loop to display agents
|
|
$j=0;
|
|
$agentcount=0;
|
|
while ($j < $talking_to_print)
|
|
{
|
|
$n=0;
|
|
$custphone='';
|
|
while ($n < $calls_to_list)
|
|
{
|
|
if ( (preg_match("/$VAClead_ids[$n]/", $Alead_id[$j])) and (strlen($VAClead_ids[$n]) == strlen($Alead_id[$j])) and (strlen($VAClead_ids[$n] > 1)) )
|
|
{$custphone = $VACphones[$n];}
|
|
$n++;
|
|
}
|
|
|
|
$phone_split = explode("-----",$Alogin[$j]);
|
|
$i = $phone_split[1];
|
|
|
|
if (preg_match("/READY|PAUSED/i",$Astatus[$i]))
|
|
{
|
|
$Acall_time[$i]=$Astate_change[$i];
|
|
|
|
if ($Alead_id[$i] > 0)
|
|
{
|
|
$Astatus[$i] = 'DISPO';
|
|
$Lstatus = 'DISPO';
|
|
$status = ' DISPO';
|
|
}
|
|
}
|
|
if ($non_latin < 1)
|
|
{
|
|
$extension = preg_replace('/Local\//i', '',$Aextension[$i]);
|
|
$extension = sprintf("%-14s", $extension);
|
|
while(strlen($extension)>14) {$extension = substr("$extension", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$extension = preg_replace('/Local\//i', '',$Aextension[$i]);
|
|
$extension = sprintf("%-48s", $extension);
|
|
while(mb_strlen($extension, 'utf-8')>14) {$extension = mb_substr("$extension", 0, -1,'UTF8');}
|
|
}
|
|
|
|
$phone = sprintf("%-12s", $phone_split[0]);
|
|
$custphone = sprintf("%-11s", $custphone);
|
|
$Luser = $Auser[$i];
|
|
$user = sprintf("%-20s", $Auser[$i]);
|
|
$Lsessionid = $Asessionid[$i];
|
|
$sessionid = sprintf("%-9s", $Asessionid[$i]);
|
|
$Lstatus = $Astatus[$i];
|
|
$status = sprintf("%-6s", $Astatus[$i]);
|
|
$Lserver_ip = $Aserver_ip[$i];
|
|
$server_ip = sprintf("%-15s", $Aserver_ip[$i]);
|
|
$call_server_ip = sprintf("%-15s", $Acall_server_ip[$i]);
|
|
$campaign_id = sprintf("%-10s", $Acampaign_id[$i]);
|
|
$comments= $Acomments[$i];
|
|
$calls_today = sprintf("%-5s", $Acalls_today[$i]);
|
|
|
|
if ($agent_pause_codes_active > 0)
|
|
{$pausecode=' ';}
|
|
else
|
|
{$pausecode='';}
|
|
|
|
if (preg_match("/INCALL/i",$Lstatus))
|
|
{
|
|
$stmtP="SELECT count(*) from parked_channels where channel_group='$Acallerid[$i]';";
|
|
if ($DB) {echo "$stmtP\n";}
|
|
$rsltP=mysql_to_mysqli($stmtP,$link);
|
|
$rowP=mysqli_fetch_row($rsltP);
|
|
$parked_channel = $rowP[0];
|
|
|
|
if ($parked_channel > 0)
|
|
{
|
|
$Astatus[$i] = 'PARK';
|
|
$Lstatus = 'PARK';
|
|
$status = ' PARK ';
|
|
}
|
|
else
|
|
{
|
|
if (!preg_match("/$Acallerid[$i]\|/",$callerids) && !preg_match("/EMAIL/i",$comments) && !preg_match("/CHAT/i",$comments))
|
|
{
|
|
$Acall_time[$i]=$Astate_change[$i];
|
|
|
|
$Astatus[$i] = 'DEAD';
|
|
$Lstatus = 'DEAD';
|
|
$status = ' DEAD ';
|
|
}
|
|
if (preg_match("/CHAT/i",$comments))
|
|
{
|
|
$stmtCT="SELECT chat_id from vicidial_live_chats where chat_creator='$Auser[$i]' and lead_id='$Alead_id[$i]' order by chat_start_time desc limit 1;";
|
|
if ($DB) {echo "$stmtCT\n";}
|
|
$rsltCT=mysql_to_mysqli($stmtCT,$link);
|
|
$chatting_to_print = mysqli_num_rows($rslt);
|
|
if ($chatting_to_print > 0)
|
|
{
|
|
$rowCT=mysqli_fetch_row($rsltCT);
|
|
$Achat_id = $rowCT[0];
|
|
|
|
$stmtCL="SELECT count(*) from vicidial_chat_log where chat_id='$Achat_id' and message LIKE \"%has left chat\";";
|
|
if ($DB) {echo "$stmtCL\n";}
|
|
$rsltCL=mysql_to_mysqli($stmtCL,$link);
|
|
$rowCL=mysqli_fetch_row($rsltCL);
|
|
$left_chat = $rowCL[0];
|
|
|
|
if ($left_chat > 0)
|
|
{
|
|
$Acall_time[$i]=$Astate_change[$i];
|
|
|
|
$Astatus[$i] = 'DEAD';
|
|
$Lstatus = 'DEAD';
|
|
$status = 'DEAD C';
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
if ( (preg_match("/AUTO/i",$comments)) or (strlen($comments)<1) )
|
|
{$CM='A';}
|
|
else
|
|
{
|
|
if (preg_match("/INBOUND/i",$comments))
|
|
{$CM='I';}
|
|
else if (preg_match("/EMAIL/i",$comments))
|
|
{$CM='E';}
|
|
else
|
|
{$CM='M';}
|
|
}
|
|
}
|
|
else {$CM=' ';}
|
|
|
|
if ($UGdisplay > 0)
|
|
{
|
|
if ($non_latin < 1)
|
|
{
|
|
$user_group = sprintf("%-12s", $Auser_group[$i]);
|
|
while(strlen($user_group)>12) {$user_group = substr("$user_group", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$user_group = sprintf("%-40s", $Auser_group[$i]);
|
|
while(mb_strlen($user_group, 'utf-8')>12) {$user_group = mb_substr("$user_group", 0, -1,'UTF8');}
|
|
}
|
|
}
|
|
if ($UidORname > 0)
|
|
{
|
|
if ($non_latin < 1)
|
|
{
|
|
$user = sprintf("%-20s", $Afull_name[$i]);
|
|
while(strlen($user)>20) {$user = substr("$user", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$user = sprintf("%-60s", $Afull_name[$i]);
|
|
while(mb_strlen($user, 'utf-8')>20) {$user = mb_substr("$user", 0, -1,'UTF8');}
|
|
}
|
|
}
|
|
if (!preg_match("/INCALL|QUEUE|PARK|3-WAY/i",$Astatus[$i]))
|
|
{$call_time_S = ($STARTtime - $Astate_change[$i]);}
|
|
else if (preg_match("/3-WAY/i",$Astatus[$i]))
|
|
{$call_time_S = ($STARTtime - $Acall_mostrecent[$i]);}
|
|
else
|
|
{$call_time_S = ($STARTtime - $Acall_time[$i]);}
|
|
|
|
$call_time_MS = sec_convert($call_time_S,'M');
|
|
$call_time_MS = sprintf("%7s", $call_time_MS);
|
|
$call_time_MS = " $call_time_MS";
|
|
$G = ''; $EG = '';
|
|
if ( ($Lstatus=='INCALL') or ($Lstatus=='PARK') )
|
|
{
|
|
if ($comments == 'CHAT') {$G='<SPAN class="red"><B>'; $EG='</B></SPAN>'; $status='CHAT';}
|
|
else if ($comments == 'EMAIL') {$G='<SPAN class="orange"><B>'; $EG='</B></SPAN>'; $status='EMAIL';}
|
|
else
|
|
{
|
|
if ($call_time_S >= 10) {$G='<SPAN class="thistle"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_S >= 60) {$G='<SPAN class="violet"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_S >= 300) {$G='<SPAN class="purple"><B>'; $EG='</B></SPAN>';}
|
|
# if ($call_time_S >= 600) {$G='<SPAN class="purple"><B>'; $EG='</B></SPAN>';}
|
|
}
|
|
}
|
|
if ($Lstatus=='3-WAY')
|
|
{
|
|
if ($call_time_S >= 10) {$G='<SPAN class="lime"><B>'; $EG='</B></SPAN>';}
|
|
}
|
|
if ($Lstatus=='DEAD')
|
|
{
|
|
if ($call_time_S >= 21600)
|
|
{$j++; continue;}
|
|
else
|
|
{
|
|
$agent_dead++; $agent_total++;
|
|
$G=''; $EG='';
|
|
if ($call_time_S >= 10) {$G='<SPAN class="black"><B>'; $EG='</B></SPAN>';}
|
|
}
|
|
}
|
|
if ($Lstatus=='DISPO')
|
|
{
|
|
if ($call_time_S >= 21600)
|
|
{$j++; continue;}
|
|
else
|
|
{
|
|
$agent_dispo++; $agent_total++;
|
|
$G=''; $EG='';
|
|
if ($call_time_S >= 10) {$G='<SPAN class="khaki"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_S >= 60) {$G='<SPAN class="yellow"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_S >= 300) {$G='<SPAN class="olive"><B>'; $EG='</B></SPAN>';}
|
|
}
|
|
}
|
|
if ($Lstatus=='PAUSED')
|
|
{
|
|
if ($agent_pause_codes_active > 0)
|
|
{
|
|
$twentyfour_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-24,date("i"),date("s"),date("m"),date("d"),date("Y")));
|
|
$stmtC="SELECT sub_status from vicidial_agent_log where agent_log_id >= \"$Aagent_log_id[$i]\" and user='$Luser' order by agent_log_id desc limit 1;";
|
|
$rsltC=mysql_to_mysqli($stmtC,$link);
|
|
$rowC=mysqli_fetch_row($rsltC);
|
|
$pausecode = sprintf("%-6s", $rowC[0]);
|
|
$pausecode = "$pausecode ";
|
|
}
|
|
else
|
|
{$pausecode='';}
|
|
|
|
if ($call_time_S >= 21600)
|
|
{$j++; continue;}
|
|
else
|
|
{
|
|
$agent_paused++; $agent_total++;
|
|
$G=''; $EG='';
|
|
if ($call_time_S >= 10) {$G='<SPAN class="khaki"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_S >= 60) {$G='<SPAN class="yellow"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_S >= 300) {$G='<SPAN class="olive"><B>'; $EG='</B></SPAN>';}
|
|
}
|
|
}
|
|
# if ( (strlen($Acall_server_ip[$i])> 4) and ($Acall_server_ip[$i] != "$Aserver_ip[$i]") )
|
|
# {$G='<SPAN class="orange"><B>'; $EG='</B></SPAN>';}
|
|
|
|
if ( (preg_match("/INCALL/i",$status)) or (preg_match("/QUEUE/i",$status)) or (preg_match("/3-WAY/i",$status)) or (preg_match('/PARK/i',$status))) {$agent_incall++; $agent_total++;}
|
|
if ( (preg_match("/READY/i",$status)) or (preg_match("/CLOSER/i",$status)) ) {$agent_ready++; $agent_total++;}
|
|
if ( (preg_match("/READY/i",$status)) or (preg_match("/CLOSER/i",$status)) )
|
|
{
|
|
$G='<SPAN class="lightblue"><B>'; $EG='</B></SPAN>';
|
|
if ($call_time_S >= 60) {$G='<SPAN class="blue"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_S >= 300) {$G='<SPAN class="midnightblue"><B>'; $EG='</B></SPAN>';}
|
|
}
|
|
|
|
if ($Astatus[$i] == 'RING')
|
|
{
|
|
$agent_total++;
|
|
$G=''; $EG='';
|
|
if ($call_time_S >= 0) {$G='<SPAN class="salmon"><B>'; $EG='</B></SPAN>';}
|
|
}
|
|
|
|
$L='';
|
|
$R='';
|
|
if ($SIPmonitorLINK>0) {$L=" <a href=\"sip:0$Lsessionid@$server_ip\">"._QXZ("LISTEN",6)."</a>"; $R='';}
|
|
if ($IAXmonitorLINK>0) {$L=" <a href=\"iax:0$Lsessionid@$server_ip\">"._QXZ("LISTEN",6)."</a>"; $R='';}
|
|
if ($SIPmonitorLINK>1) {$R=" | <a href=\"sip:$Lsessionid@$server_ip\">"._QXZ("BARGE",5)."</a>";}
|
|
if ($IAXmonitorLINK>1) {$R=" | <a href=\"iax:$Lsessionid@$server_ip\">BARGE</a>";}
|
|
if ( (strlen($monitor_phone)>1) and (preg_match("/MONITOR|BARGE|WHISPER/",$monitor_active) ) )
|
|
{$L=" <a href=\"javascript:send_monitor('$Lsessionid','$Lserver_ip','MONITOR');\">"._QXZ("LISTEN",6)."</a>"; $R='';}
|
|
if ( (strlen($monitor_phone)>1) and (preg_match("/BARGE|WHISPER/",$monitor_active) ) )
|
|
{$R=" | <a href=\"javascript:send_monitor('$Lsessionid','$Lserver_ip','BARGE');\">"._QXZ("BARGE",5)."</a>";}
|
|
if ($SIPmonitorLINK>1) {$R=" | <a href=\"sip:47378218$Lsessionid@$server_ip\">WHISPER</a>";}
|
|
if ($IAXmonitorLINK>1) {$R=" | <a href=\"iax:47378218$Lsessionid@$server_ip\">WHISPER</a>";}
|
|
if ( (strlen($monitor_phone)>1) and (preg_match("/WHISPER/",$monitor_active) ) )
|
|
{$R=" | <a href=\"javascript:send_monitor('$Lsessionid','$Lserver_ip','WHISPER');\">WHISPER</a>";}
|
|
|
|
if ($CUSTPHONEdisplay > 0) {$CP = " $G$custphone$EG |";}
|
|
else {$CP = "";}
|
|
|
|
if ($UGdisplay > 0) {$UGD = " $G$user_group$EG |";}
|
|
else {$UGD = "";}
|
|
|
|
if ($SERVdisplay > 0) {$SVD = " $G$server_ip$EG | $G$call_server_ip$EG |";}
|
|
else {$SVD = "";}
|
|
|
|
if ($PHONEdisplay > 0) {$phoneD = "$G$phone$EG | ";}
|
|
else {$phoneD = " ";}
|
|
|
|
$vac_stage='';
|
|
$vac_campaign='';
|
|
$INGRP='';
|
|
if ($CM == 'I')
|
|
{
|
|
$stmt="SELECT vac.campaign_id,vac.stage,vig.group_name,vig.group_id from vicidial_auto_calls vac,vicidial_inbound_groups vig where vac.callerid='$Acallerid[$i]' and vac.campaign_id=vig.group_id LIMIT 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ING=$G; $INEG=$EG;
|
|
$ingrp_to_print = mysqli_num_rows($rslt);
|
|
if ($ingrp_to_print > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$vac_campaign = sprintf("%-20s", "$row[0] - $row[2]");
|
|
$row[1] = preg_replace('/.*\-/i', '',$row[1]);
|
|
$vac_stage = sprintf("%-4s", $row[1]);
|
|
|
|
if ( ($INGROUPcolorOVERRIDE>0) or ($INGROUPcolorOVERRIDE=='YES') )
|
|
{
|
|
$ING='<SPAN class="csc'.$row[3].'"><B>'; $INEG='</B></SPAN>';
|
|
}
|
|
}
|
|
$INGRP = " $ING$vac_stage$INEG | $ING$vac_campaign$INEG ";
|
|
}
|
|
|
|
$agentcount++;
|
|
|
|
if ($realtime_block_user_info > 0)
|
|
{
|
|
$Aecho .= "|$UGD $G$sessionid$EG$L$R$Aring_note[$i]| $G"._QXZ("$status",6)."$EG $CM $pausecode|$CP$SVD$G$call_time_MS$EG | $G$campaign_id$EG | $G$calls_today$EG |$INGRP\n";
|
|
}
|
|
if ($realtime_block_user_info < 1)
|
|
{
|
|
$Aecho .= "| $G$extension$EG$Aring_note[$i]|$phoneD<a href=\"./user_status.php?user=$Luser\" target=\"_blank\">$G$user$EG</a> <a href=\"javascript:ingroup_info('$Luser','$j');\">+</a> |$UGD $G$sessionid$EG$L$R | $G"._QXZ("$status",6)."$EG $CM $pausecode|$CP$SVD$G$call_time_MS$EG | $G$campaign_id$EG | $G$calls_today$EG |$INGRP\n";
|
|
}
|
|
$j++;
|
|
}
|
|
|
|
$Aecho .= "$Aline";
|
|
$Aecho .= " $agentcount "._QXZ("agents logged in on all servers")."\n";
|
|
$Aecho .= " "._QXZ("System Load Average").": $load_ave $db_source\n\n";
|
|
|
|
# $Aecho .= " <SPAN class=\"orange\"><B> </SPAN> - "._QXZ("Balanced call")."</B>\n";
|
|
$Aecho .= " <SPAN class=\"red\"><B> </SPAN> - "._QXZ("Agent chatting")."</B>\n";
|
|
$Aecho .= " <SPAN class=\"orange\"><B> </SPAN> - "._QXZ("Agent in email")."</B>\n";
|
|
$Aecho .= " <SPAN class=\"lightblue\"><B> </SPAN> - "._QXZ("Agent waiting for call")."</B>\n";
|
|
$Aecho .= " <SPAN class=\"blue\"><B> </SPAN> - "._QXZ("Agent waiting for call > 1 minute")."</B>\n";
|
|
$Aecho .= " <SPAN class=\"midnightblue\"><B> </SPAN> - "._QXZ("Agent waiting for call > 5 minutes")."</B>\n";
|
|
$Aecho .= " <SPAN class=\"thistle\"><B> </SPAN> - "._QXZ("Agent on call > 10 seconds")."</B>\n";
|
|
$Aecho .= " <SPAN class=\"violet\"><B> </SPAN> - "._QXZ("Agent on call > 1 minute")."</B>\n";
|
|
$Aecho .= " <SPAN class=\"purple\"><B> </SPAN> - "._QXZ("Agent on call > 5 minutes")."</B>\n";
|
|
$Aecho .= " <SPAN class=\"khaki\"><B> </SPAN> - "._QXZ("Agent Paused > 10 seconds")."</B>\n";
|
|
$Aecho .= " <SPAN class=\"yellow\"><B> </SPAN> - "._QXZ("Agent Paused > 1 minute")."</B>\n";
|
|
$Aecho .= " <SPAN class=\"olive\"><B> </SPAN> - "._QXZ("Agent Paused > 5 minutes")."</B>\n";
|
|
$Aecho .= " <SPAN class=\"lime\"><B> </SPAN> - "._QXZ("Agent in 3-WAY > 10 seconds")."</B>\n";
|
|
$Aecho .= " <SPAN class=\"black\"><B> </SPAN> - "._QXZ("Agent on a dead call")."</B>\n";
|
|
|
|
if ($ring_agents > 0)
|
|
{
|
|
$Aecho .= " <SPAN class=\"salmon\"><B> </SPAN> - "._QXZ("Agent phone ringing")."</B>\n";
|
|
$Aecho .= " <SPAN><B>* "._QXZ("Denotes on-hook agent")."</B></SPAN>\n";
|
|
}
|
|
|
|
if ($agent_ready > 0) {$B='<FONT class="b1">'; $BG='</FONT>';}
|
|
if ($agent_ready > 4) {$B='<FONT class="b2">'; $BG='</FONT>';}
|
|
if ($agent_ready > 9) {$B='<FONT class="b3">'; $BG='</FONT>';}
|
|
if ($agent_ready > 14) {$B='<FONT class="b4">'; $BG='</FONT>';}
|
|
|
|
|
|
echo "\n<BR>\n";
|
|
|
|
echo "$NFB$agent_total$NFE "._QXZ("agents logged in")." \n";
|
|
echo "$NFB$agent_incall$NFE "._QXZ("agents in calls")." \n";
|
|
echo "$NFB$B $agent_ready $BG$NFE "._QXZ("agents waiting")." \n";
|
|
echo "$NFB$agent_paused$NFE "._QXZ("paused agents")." \n";
|
|
echo "$NFB$agent_dead$NFE "._QXZ("agents in dead calls")." \n";
|
|
echo "$NFB$agent_dispo$NFE "._QXZ("agents in dispo")." \n";
|
|
|
|
echo "<PRE><FONT SIZE=2>";
|
|
echo "";
|
|
echo "$Cecho";
|
|
echo "$Aecho";
|
|
}
|
|
else
|
|
{
|
|
echo " "._QXZ("NO AGENTS ON CALLS")." \n";
|
|
echo "<PRE>$Cecho";
|
|
}
|
|
|
|
echo "</PRE>";
|
|
|
|
if ($RTajax < 1)
|
|
{
|
|
echo "</TD></TR></TABLE>";
|
|
}
|
|
?>
|
|
|
|
</BODY></HTML>
|