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74a56d57bfe1ca6ff56ed67f40cfa74555a7538f
ViciDialSVN/agc_2-X/trunk/agi/agi-VDAD_ALL_outbound.agi
T
mattf 74a56d57bf added after hours transfer group to in-groups 
added collection of hangup reason for in/out calls into vicidial_log and vicidial_closer_log as well as display of those values in stats pages

git-svn-id: svn://192.168.202.10@851 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-05-01 09:19:15 +00:00

1054 lines
36 KiB
Perl
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#!/usr/bin/perl
#
# agi-VDAD_ALL_outbound.agi version 2.0.5
#
# runs when an outbound call is answered. This script will
# send the calls out to the agents that are logged in.
# ## THIS SCRIPT CONSOLIDATES EIGHT SEPARATE VDAD outbound transfer SCRIPTS ##
#
#
# You need to put lines similar to those below in your extensions.conf file:
# ; Below are the parameters needed for the script to be run properly
# ; 1. the method of call handling for the script:
# ; - NORMAL - <default> Standard outbound routing to agent
# ; - TEST - For performance testing only
# ; - BROADCAST - For no-agent broadcast dialing
# ; - SURVEY - For survery question then on to agent
# ; - REMINDER - Reminder campaign
# ; - REMINDX - Reminder with transfer to agent
# ; 2. the method of searching for an available agent:
# ; - LB - <default> Load Balance total system
# ; - LO - Load Balance Overflow only (priority to home server)
# ; - SO - Home server only
#
# ;outbound VICIDIAL calls:
#exten => 8368,1,Answer ; Answer the line
#exten => 8368,2,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
#exten => 8368,3,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
#exten => 8368,4,AGI(agi-VDAD_ALL_outbound.agi,NORMAL-----LB)
#exten => 8368,5,Hangup
#
# Copyright (C) 2008 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# changes:
# 80218-2027 - First Build
# 80302-0232 - added drop_action and transfer to in-group
# 80430-1144 - added term_reason to vicidial_log, QUEUETIMEOUT
#
$script = 'agi-VDAD_ALL_outbound.agi';
$AGILOG = '0';
$DROP_TIME = 9; ### default number of seconds to wait until you drop a waiting call
$at='@';
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$Fhour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$CLInow_date = "$year-$mon-$mday\\ $hour:$min:$sec";
$start_time=$now_date;
$CIDdate = "$mon$mday$hour$min$sec";
$tsSQLdate = "$year$mon$mday$hour$min$sec";
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
$SQLdateBEGIN = $SQLdate;
$BDtarget = ($now_date_epoch - 5);
($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget);
$Byear = ($Byear + 1900);
$Bmon++;
if ($Bmon < 10) {$Bmon = "0$Bmon";}
if ($Bmday < 10) {$Bmday = "0$Bmday";}
if ($Bhour < 10) {$Bhour = "0$Bhour";}
if ($Bmin < 10) {$Bmin = "0$Bmin";}
if ($Bsec < 10) {$Bsec = "0$Bsec";}
$BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec";
# default path to astguiclient configuration file:
$PATHconf = '/etc/astguiclient.conf';
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
{
$line = $conf[$i];
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
$i++;
}
if (!$VARDB_port) {$VARDB_port='3306';}
if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
if (!$PRSLOGfile) {$PRSLOGfile = "$PATHlogs/prsout.$year-$mon-$mday";}
if (!$PRSTESTfile) {$PRSTESTfile = "$PATHlogs/prstest.$year-$mon-$mday";}
use DBI;
use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
use Asterisk::AGI;
$AGI = new Asterisk::AGI;
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
### Grab Server values from the database
$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks,agi_output FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$DBvoicemail_dump_exten = "$aryA[0]";
$DBext_context = "$aryA[1]";
$DBanswer_transfer_agent = "$aryA[2]";
$DBSERVER_GMT = "$aryA[3]";
$DBasterisk_version = "$aryA[4]";
$DBmax_vicidial_trunks = "$aryA[5]";
$DBagi_output = "$aryA[6]";
if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;}
if ($DBext_context) {$ext_context = $DBext_context;}
if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;}
if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;}
if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;}
if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;}
if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
$rec_count++;
}
$sthA->finish();
### begin parsing run-time options ###
if (length($ARGV[0])>1)
{
if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
$i=0;
while ($#ARGV >= $i)
{
$args = "$args $ARGV[$i]";
if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
$i++;
}
### list of command-line array arguments:
@ARGV_vars = split(/-----/, $ARGV[0]);
$call_handle_method = $ARGV_vars[0];
$agent_search_method = $ARGV_vars[1];
}
if ($call_handle_method !~ /NORMAL|TEST|BROADCAST|SURVEY|REMIND/) {$call_handle_method='NORMAL';}
if ($agent_search_method !~ /LB|LO|SO/) {$agent_search_method='LB';}
if ($call_handle_method =~ /BROADCAST|SURVEY/) {$vdlog_status='PU';}
else {$vdlog_status='QUEUE';}
$|=1;
while(<STDIN>)
{
chomp;
last unless length($_);
if ($AGILOG)
{
if (/^agi_(\w+)\:\s+(.*)$/)
{
$AGI{$1} = $2;
}
}
if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
if (/^agi_priority\:\s+(.*)$/) {$priority = $1;}
if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
if (/^agi_type\:\s+(.*)$/) {$type = $1;}
if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
}
if ( (length($callerid)>20) && ($callerid =~ /\"\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S/) )
{
$callerid =~ s/^\"//gi;
$callerid =~ s/\".*$//gi;
### set the callerid to the ACQS value(calleridname)
print "SET CALLERID $callerid\n";
checkresult($result);
if ($AGILOG) {$agi_string = "callerID changed: $callerid"; &agi_output;}
}
if ( (
(length($calleridname)>5) && ( (!$callerid) or ($callerid =~ /unknown|private|00000000/i) or ($callerid =~ /5551212/) )
) or ( (length($calleridname)>17) && ($calleridname =~ /\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) ) )
{
$callerid = $calleridname;
### set the callerid to the ACQS value(calleridname)
print "SET CALLERID $callerid\n";
checkresult($result);
if ($AGILOG) {$agi_string = "callerID changed: $callerid"; &agi_output;}
}
if ($AGILOG) {$agi_string = "AGI Environment Dump:"; &agi_output;}
foreach $i (sort keys %AGI)
{
if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
}
if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|$calleridname|$priority|"; &agi_output;}
$VDADcampaign='';
$VDADphone='';
$VDADphone_code='';
$callerid =~ s/\"//gi;
$CIDlead_id = $callerid;
$CIDlead_id = substr($CIDlead_id, 11, 9);
$CIDlead_id = ($CIDlead_id + 0);
if ($AGILOG) {$agi_string = "+++++ VDAD START : |$CIDlead_id|$now_date|$AST_ver|$priority|"; &agi_output;}
if ( ($channel =~ /Local/i) && ($AST_ver !~ /^1\.0\.8|^1\.0\.9/) )
{
if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority"; &agi_output;}
if ($priority > 2) {sleep(1);}
exit;
}
$stmtA = "SELECT count(*) FROM vicidial_live_agents where callerid='$callerid';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$Pseudo_duplicate_count = "$aryA[0]";
$rec_count++;
}
$sthA->finish();
if ($Pseudo_duplicate_count > 0)
{
if ($AGILOG) {$agi_string = "+++++ VDAD START PSEUDO DUPLICATE: EXITING- $priority"; &agi_output;}
exit;
}
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$callerid' and status IN('LIVE','XFER');";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$dialplan_duplicate_count = "$aryA[0]";
$rec_count++;
}
$sthA->finish();
if ($dialplan_duplicate_count > 0)
{
if ($AGILOG) {$agi_string = "+++++ VDAD START DIALPLAN DUPLICATE: EXITING- $priority"; &agi_output;}
exit;
}
### Grab call parameters from vicidial_auto_calls table
$stmtA = "UPDATE vicidial_auto_calls set uniqueid='$unique_id', channel='$channel',status='LIVE',stage='LIVE-0' where callerid='$callerid' order by call_time desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;}
if ($affected_rows > 0)
{
# flag the lead as being Answered or Picked up
$stmtA = "UPDATE vicidial_list set status='PU' where lead_id='$CIDlead_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD vicidial_list PU update: |$affected_rows|$uniqueid|"; &agi_output;}
$stmtA = "SELECT campaign_id,phone_number,phone_code,lead_id,call_time FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VDADcampaign = "$aryA[0]";
$VDADphone = "$aryA[1]";
$VDADphone_code = "$aryA[2]";
$VDADlead_id = "$aryA[3]";
$VDADcall_time = "$aryA[4]";
$rec_count++;
}
$sthA->finish();
### Grab campaign values from the database
$stmtA = "SELECT drop_call_seconds,drop_action,safe_harbor_exten,concurrent_transfers,next_agent_call,voicemail_ext,drop_inbound_group FROM vicidial_campaigns where campaign_id = '$VDADcampaign';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$DBdrop_call_seconds = "$aryA[0]";
$DBdrop_action = "$aryA[1]";
$DBsafe_harbor_exten = "$aryA[2]";
$DBconcurrent_transfers = "$aryA[3]";
if ($DBdrop_call_seconds) {$DROP_TIME = $DBdrop_call_seconds;}
if ($DBdrop_action) {$drop_action = $DBdrop_action;}
if ($DBsafe_harbor_exten) {$safe_harbor_exten = $DBsafe_harbor_exten;}
$CAMP_callorder = "$aryA[4]";
$VDADvoicemail_ext = "$aryA[5]";
$drop_inbound_group = "$aryA[6]";
$rec_count++;
}
$sthA->finish();
$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$uniqueid','$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','$vdlog_status','$VDADphone_code','$VDADphone','VDAD','N')";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD : |$VDADlead_id|$CIDlead_id|insert to vicidial_log: $uniqueid"; &agi_output;}
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend FROM system_settings;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$enable_queuemetrics_logging = "$aryA[0]";
$queuemetrics_server_ip = "$aryA[1]";
$queuemetrics_dbname = "$aryA[2]";
$queuemetrics_login= "$aryA[3]";
$queuemetrics_pass = "$aryA[4]";
$queuemetrics_log_id = "$aryA[5]";
$queuemetrics_eq_prepend = "$aryA[6]";
$rec_count++;
}
$sthA->finish();
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
if ($enable_queuemetrics_logging > 0)
{
$stmtA = "SELECT phone_number FROM vicidial_auto_calls where lead_id='$CIDlead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$phone_number = "$aryA[0]";
$data2 = "$phone_number";
$rec_count++;
}
$sthA->finish();
if ( (length($queuemetrics_eq_prepend) > 0) && ($queuemetrics_eq_prepend !~ /NONE/) )
{
$stmtA = "SELECT $queuemetrics_eq_prepend FROM vicidial_list where lead_id='$CIDlead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
$DASH='-';
@aryA = $sthA->fetchrow_array;
$QMprepend = "$aryA[0]";
$rec_count++;
$data2 = "$QMprepend$DASH$phone_number";
}
$sthA->finish();
}
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
or die "Couldn't connect to database: " . DBI->errstr;
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='ENTERQUEUE',data2='$data2',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
}
}
##### PLAY SURVEY/REMINDER MESSAGE #####
#if ($call_handle_method =~ /SURVEY|REMIND/)
# {
# $AGI->stream_file("$welcome_message_filename");
# }
$drop_timer=0;
$drop_seconds=0;
$hold_message_counter=25;
$hold_tone_counter=0;
while ($drop_timer <= $DROP_TIME)
{
$channel_status = $AGI->channel_status("$channel");
if ($channel_status < 1)
{
if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN"; &agi_output;}
### sleep for 99 hundredths of a second
usleep(1*990*1000);
$channel_status_DC = $AGI->channel_status("$channel");
if ($channel_status_DC < 1)
{
if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer"; &agi_output;}
if ($drop_timer < $DROP_TIME) {$drop_seconds = $drop_timer;}
$drop_timer = ($drop_timer + $DROP_TIME);
}
}
$rec_countCUSTDATA=0;
$rec_countWAIT=0;
$cbc=0;
$aco_sub=0;
$agent_call_order='order by last_call_finish';
if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';}
if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';}
if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';}
if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';}
if ($CAMP_callorder =~ /campaign_rank/i) {$agent_call_order = 'order by campaign_weight desc,last_call_finish';}
if ($CAMP_callorder =~ /fewest_calls/i) {$aco_sub=1; $agent_call_order = 'order by calls_today';}
##### Attempt to send call to an agent on this server only #####
if ($agent_search_method =~ /^SO|^LO/)
{
$rec_countWAIT=0;
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and campaign_id = '$VDADcampaign' and call_time < \"$VDADcall_time\" and lead_id != '$CIDlead_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$rec_countWAIT = "$aryA[0]";
$rec_count++;
}
$sthA->finish();
if ($DBconcurrent_transfers =~ /AUTO/)
{
$active_agents=1;
$stmtA = "SELECT count(*) FROM vicidial_live_agents where server_ip='$VARserver_ip' and campaign_id = '$VDADcampaign' and last_update_time > '$BDtsSQLdate';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$active_agents = "$aryA[0]";
$rec_count++;
}
$concurrent_transfers = ($active_agents / 10);
$concurrent_transfers = sprintf("%.0f", $concurrent_transfers);
$concurrent_transfers++;
if ($AGILOG) {$agi_string = "|CONCURRENT TRANSFERS AUTO SETTING: $concurrent_transfers ($active_agents)|"; &agi_output;}
}
else {$concurrent_transfers = $DBconcurrent_transfers;}
$sthA->finish();
if ($rec_countWAIT < $concurrent_transfers)
{
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', call_server_ip='$VARserver_ip', callerid='$callerid' where status = 'READY' and server_ip='$VARserver_ip' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD get agent: |$affected_rows|update of vla table: $VDADcampaign|$VARserver_ip\n|$stmtA|"; &agi_output;}
if ($affected_rows > 0)
{
$r=0;
$VDADuser='';
while ( (length($VDADuser)<1) && ($r<3) )
{
$stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status IN('QUEUE','INCALL') and server_ip='$VARserver_ip' and campaign_id='$VDADcampaign' and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VDADconf_exten = "$aryA[0]";
$VDADuser = "$aryA[1]";
$VDADextension = "$aryA[2]";
$rec_count++;
}
$sthA->finish();
$r++;
if ($r > 1)
{
if ($AGILOG) {$agi_string = "EEEEEEEEEE vla UPDATE DELAY!!! |$callerid|$r|"; &agi_output;}
### sleep for 23 hundredths of a second
usleep(1*230*1000);
$drop_timer = ($drop_timer + 0.25);
}
if ($r > 2)
{
$stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where callerid='$callerid' order by last_call_time limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VDADconf_exten = "$aryA[0]";
$VDADuser = "$aryA[1]";
$VDADextension = "$aryA[2]";
$rec_count++;
}
$sthA->finish();
if ($AGILOG) {$agi_string = "FFFFFFFFFF vla OR SELECT |$callerid|$VDADuser|"; &agi_output;}
}
}
$stmtA = "UPDATE vicidial_auto_calls set status='XFER', stage='XFER-$drop_timer' where callerid='$callerid';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD XFER : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;}
$dbhA->disconnect();
if ($enable_queuemetrics_logging > 0)
{
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
or die "Couldn't connect to database: " . DBI->errstr;
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$callerid',queue='$VDADcampaign',agent='Agent/$VDADuser',verb='CONNECT',data1='$drop_timer',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
}
if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $VDADconf_exten"; &agi_output;}
print "SET CONTEXT $ext_context\n";
checkresult($result);
print "SET EXTENSION $VDADconf_exten\n";
checkresult($result);
print "SET PRIORITY 1\n";
checkresult($result);
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$Fhour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
if ($AGILOG) {$agi_string = "XXXXXXXXXX VDAD transferred: start|stop $start_time|$now_date"; &agi_output;}
exit;
}
else
{
if ($AGILOG) {$agi_string = "NNNNNNNNNN No agent record found!!!"; &agi_output;}
}
}
else
{
if ($AGILOG) {$agi_string = "WWWWWWWW VDAD XFER WAIT: |$rec_countWAIT|$VDADcampaign|$channel|$callerid|$uniqueid|"; &agi_output;}
}
}
if ($agent_search_method =~ /^LO|^LB/)
{
###################################################################################################
##### Attempt to send call to an agent on any server #####
$cbc=0;
$rec_countWAITrem=0;
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$VDADcampaign' and call_time < \"$VDADcall_time\" and lead_id != '$CIDlead_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$rec_countWAITrem = "$aryA[0]";
$rec_count++;
}
$sthA->finish();
if ($DBconcurrent_transfers =~ /AUTO/)
{
$active_agents=1;
$stmtA = "SELECT count(*) FROM vicidial_live_agents where campaign_id = '$VDADcampaign' and last_update_time > '$BDtsSQLdate';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$active_agents = "$aryA[0]";
$rec_count++;
}
$concurrent_transfers = ($active_agents / 10);
$concurrent_transfers = sprintf("%.0f", $concurrent_transfers);
$concurrent_transfers++;
if ($AGILOG) {$agi_string = "|CONCURRENT TRANSFERS AUTO SETTING: $concurrent_transfers ($active_agents)|"; &agi_output;}
}
else {$concurrent_transfers = $DBconcurrent_transfers;}
$sthA->finish();
if ($rec_countWAITrem < $concurrent_transfers)
{
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', call_server_ip='$VARserver_ip', callerid='$callerid' where status = 'READY' and campaign_id='$VDADcampaign' and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD get agent: |$affected_rows|update of vla table: $VDADcampaign|$VARserver_ip\n|$stmtA|"; &agi_output;}
if ($affected_rows > 0)
{
$r=0;
$VDADuser='';
while ( (length($VDADuser)<1) && ($r<3) )
{
$stmtA = "SELECT conf_exten,user,extension,server_ip FROM vicidial_live_agents where status IN('QUEUE','INCALL') and campaign_id='$VDADcampaign' and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VDADconf_exten = "$aryA[0]";
$VDADuser = "$aryA[1]";
$VDADextension = "$aryA[2]";
$VDADserver_ip = "$aryA[3]";
$rec_count++;
}
$sthA->finish();
$r++;
if ($r > 1)
{
if ($AGILOG) {$agi_string = "EEEEEEEEEE vla UPDATE DELAY!!! |$callerid|$r|"; &agi_output;}
### sleep for 23 hundredths of a second
usleep(1*230*1000);
$drop_timer = ($drop_timer + 0.25);
}
if ($r > 2)
{
$stmtA = "SELECT conf_exten,user,extension,server_ip FROM vicidial_live_agents where callerid='$callerid' order by last_call_time limit 1;";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
@aryA = $sthA->fetchrow_array;
$VDADconf_exten = "$aryA[0]";
$VDADuser = "$aryA[1]";
$VDADextension = "$aryA[2]";
$VDADserver_ip = "$aryA[3]";
$rec_count++;
}
$sthA->finish();
if ($AGILOG) {$agi_string = "FFFFFFFFFF vla OR SELECT |$callerid|$VDADuser|"; &agi_output;}
}
}
$stmtA = "UPDATE vicidial_auto_calls set status='XFER', stage='XFER-$drop_timer' where callerid='$callerid';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD XFER REMOTE: |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;}
$dbhA->disconnect();
if ($enable_queuemetrics_logging > 0)
{
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
or die "Couldn't connect to database: " . DBI->errstr;
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$callerid',queue='$VDADcampaign',agent='Agent/$VDADuser',verb='CONNECT',data1='$drop_timer',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
}
### format the remote server dialstring to get the call to the overflow agent meetme room
$S='*';
if( $VDADserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
{
$a = leading_zero($1);
$b = leading_zero($2);
$c = leading_zero($3);
$d = leading_zero($4);
$VDADremDIALstr = "$a$S$b$S$c$S$d$S";
}
$VDADremDIALstr .= "$VDADconf_exten";
if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $VDADremDIALstr"; &agi_output;}
print "SET CONTEXT $ext_context\n";
checkresult($result);
print "SET EXTENSION $VDADremDIALstr\n";
checkresult($result);
print "SET PRIORITY 1\n";
checkresult($result);
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$Fhour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
if ($AGILOG) {$agi_string = "XXXXXXXXXX VDAD transferred: start|stop $start_time|$now_date"; &agi_output;}
exit;
}
else
{
if ($AGILOG) {$agi_string = "NNNNNNNNNN No agent record found!!!"; &agi_output;}
}
}
else
{
if ($AGILOG) {$agi_string = "WWWWWWWW VDAD XFER BALANCE WAIT: |$rec_countWAIT|$VDADcampaign|$channel|$callerid|$uniqueid|"; &agi_output;}
}
}
if ($drop_timer < 3)
{
### sleep for 23 hundredths of a second
usleep(1*230*1000);
$drop_timer = ($drop_timer + 0.25);
}
else
{
### sleep for 99 hundredths of a second
usleep(1*990*1000);
$drop_timer++;
}
$stmtA = "UPDATE vicidial_auto_calls set stage='LIVE-$drop_timer' where callerid='$callerid';";
$affected_rows = $dbhA->do($stmtA);
if ($affected_rows < 1)
{
$stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage) values('$VARserver_ip','$channel_group','CLOSER','$CIDlead_id','$uniqueid','$callerid','$channel','$phone_code','$phone_number','$SQLdate','IN','CLOSER-$drop_timer')";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "$affected_rows|VDAC-reinsert|$stmtA|"; &agi_output;}
}
#if ($AGILOG) {$agi_string = "-- VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;}
}
if ($drop_timer > $DROP_TIME)
{
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$Fhour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$CIDdate = "$mon$mday$hour$min$sec";
$tsSQLdate = "$year$mon$mday$hour$min$sec";
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
if ($enable_queuemetrics_logging > 0)
{
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
or die "Couldn't connect to database: " . DBI->errstr;
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='$callerid',queue='$VDADcampaign',agent='NONE',verb='EXITWITHTIMEOUT',data1='1',serverid='$queuemetrics_log_id';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();
}
if ($drop_seconds < 1)
{
$drop_seconds = $DROP_TIME;
}
if ($drop_action =~ /MESSAGE/)
{
if (length($safe_harbor_exten)>0)
{$DROPexten = "$safe_harbor_exten";}
}
if ($drop_action =~ /VOICEMAIL/)
{
if (length($VDADvoicemail_ext)>0)
{$DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext";}
}
if ($drop_action =~ /IN_GROUP/)
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
$S='*';
$DROPexten = "90009*$drop_inbound_group$S$S$CIDlead_id$S$S$VDADphone$S$fronter$S";
}
### use STDOUT to send call to proper DROP location
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
if (length($DROPexten)>0)
{ ### if DROP extension is defined then send the dropped call there instead of hangup
$AGI->stream_file('ding'); # stop music-on-hold process
sleep(1);
if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten"; &agi_output;}
print "SET CONTEXT $ext_context\n";
checkresult($result);
print "SET EXTENSION $DROPexten\n";
checkresult($result);
print "SET PRIORITY 1\n";
checkresult($result);
}
else
{
### insert a NEW record to the vicidial_manager table to be processed
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL call_hungup timout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
}
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD vac record deleted: |$affected_rows|$VDADcampaign|"; &agi_output;}
$Euniqueid=$uniqueid;
$Euniqueid =~ s/\.\d+//gi;
$stmtA = "UPDATE vicidial_log FORCE INDEX(lead_id) set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',term_reason='QUEUETIMEOUT' where lead_id = '$CIDlead_id' and uniqueid LIKE \"$Euniqueid%\";";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD vicidial_log update: |$affected_rows|$uniqueid"; &agi_output;}
$stmtA = "UPDATE vicidial_list set status='DROP' where lead_id = '$CIDlead_id';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDAD vicidial_list update: |$affected_rows|$CIDlead_id"; &agi_output;}
}
$dbhA->disconnect();
exit;
sub enter_pin_number
{
$digits_to_collect =~ s/DIGITID//gi;
# please enter the pin number followed by the pound key
# please enter your X digit pin number
$digit='';
undef $digit;
$interrupt_digit='';
undef $interrupt_digit;
$interrupt_digit = $AGI->stream_file('four_digit_id','123456789');
if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|"; &agi_output;}
$digits_being_entered=1;
$totalDTMF='';
if ($interrupt_digit > 1)
{
if ($interrupt_digit == 48) {$interrupt_digit=0;}
if ($interrupt_digit == 49) {$interrupt_digit=1;}
if ($interrupt_digit == 50) {$interrupt_digit=2;}
if ($interrupt_digit == 51) {$interrupt_digit=3;}
if ($interrupt_digit == 52) {$interrupt_digit=4;}
if ($interrupt_digit == 53) {$interrupt_digit=5;}
if ($interrupt_digit == 54) {$interrupt_digit=6;}
if ($interrupt_digit == 55) {$interrupt_digit=7;}
if ($interrupt_digit == 56) {$interrupt_digit=8;}
if ($interrupt_digit == 57) {$interrupt_digit=9;}
$totalDTMF=$interrupt_digit;
}
$digit_loop_counter=0;
while ( ($digit_loop_counter < $digits_to_collect) )
{
$digit = chr($AGI->wait_for_digit('10000')); # wait 10 seconds for input or until the pound key is pressed
if ($digit =~ /\d/)
{
$totalDTMF = "$totalDTMF$digit";
if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}
# $AGI->say_digits("$digit");
undef $digit;
}
else
{
$digit_loop_counter=$digits_to_collect;
}
$digit_loop_counter++;
}
$totalDTMF =~ s/\D//gi;
$pin = $totalDTMF;
if ($totalDTMF) {if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}}
}
sub checkresult {
my ($res) = @_;
my $retval;
$tests++;
chomp $res;
if ($res =~ /^200/) {
$res =~ /result=(-?\d+)/;
if (!length($1)) {
# print STDERR "FAIL ($res)\n";
$fail++;
} else {
# print STDERR "PASS ($1)\n";
$pass++;
}
} else {
# print STDERR "FAIL (unexpected result '$res')\n";
$fail++;
}
}
sub leading_zero($)
{
$_ = $_[0];
s/^(\d)$/0$1/;
s/^(\d\d)$/0$1/;
return $_;
} # End of the leading_zero() routine.
### you're call is very important to us, please stay on the line and you will be transferred to the next available agent
sub agi_output
{
if ($AGILOG >=2)
{
### open the log file for writing ###
open(Lout, ">>$AGILOGfile")
|| die "Can't open $AGILOGfile: $!\n";
print Lout "$now_date|$script|$agi_string\n";
close(Lout);
}
### send to STDERR writing ###
if ( ($AGILOG == '1') || ($AGILOG == '3') )
{print STDERR "$now_date|$script|$agi_string\n";}
$agi_string='';
}
sub trigger_transfer_process
{
# $DS='--';
# $BEGIN='BEGIN';
#
# $CLI = "/usr/bin/date >> $PRSTESTfile &";
# $CLI = "/root/phone.pl $insert_lead_id$DS$insert_close_id$DS$CLInow_date$DS$VDADuser$DS$phone_number$DS$DS$BEGIN$DS >> $PRSTESTfile &";
#
# `$CLI`;
#
# if ($AGILOG >=2)
# {
# ### open the log file for writing ###
# open(Pout, ">>$PRSLOGfile")
# || die "Can't open $AGILOGfile: $!\n";
# print Pout "$now_date|$VDADconf_exten|$VDADuser|$VDADextension|$insert_lead_id|$phone_number|$insert_close_id|$channel_group|$drop_timer|$CLI|\n";
# close(Pout);
# }
}
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