mattf
77b2768b49
Added User List NEW Lead Limit options(only works in No Hopper dialiing) Fixed rare issue with email parsing Added option in Agent Performance Detail report to only show live agents git-svn-id: svn://192.168.202.10@2594 3d104415-ff17-0410-8863-d5cf3c621b8a
23 lines
1.0 KiB
Plaintext
23 lines
1.0 KiB
Plaintext
CALLER ID NAME CODES DOC Started: 2013-07-15 Updated: 2016-01-16
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This document is meant for reference only, and it does not contain all CID name codes possible, but more will be added over time.
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M - Manual Dial Call (M7152249180000855319)
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V - Auto-Dial Call (V7152252280000844707)
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Y - Inbound Call (Y7152252510000822239)
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J - Inbound CLOSER Transfer (J7152252510000822239)
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DC - 3-Way Call (DC943083W0000855319W)
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S - Agent Login Call (S1307152248588600051)
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LP - Park Call (LPvdcW13739432176666)
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FP - Back to agent From Park (FPvdcW14529553216666)
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VH - Inbound Agent Alert (VH7152252518600051)
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RH - Recording Hangup (RH1234514529553690)
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CX - Consultative Transfer (CXAR2420160116094751)
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XLvdc - Agent ReQueue Call (XLvdcW13739431946666) [epoch + user...]
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XBvdc - Agent blind transfer (XBvdcW14528875091001100110011001) [epoch + user...]
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AGMON - Remote Agent Monitor (AGMON715224918000001)
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HLvdcW - Hangup of customer call from agent screen (HLvdcW1475524272tluc)
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CH123456 - Hangup of all non-agent channels in meetme session(CH1234614755246080)
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