mattf
79fdfeecf5
Added QM ABANDON call clearing in queue_log to agent log cleanup script Fixed bug in conf_exten_check.php git-svn-id: svn://192.168.202.10@1260 3d104415-ff17-0410-8863-d5cf3c621b8a
1018 lines
34 KiB
Perl
1018 lines
34 KiB
Perl
#!/usr/bin/perl
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#
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# AST_cleanup_agent_log.pl version 2.2.0
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#
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# DESCRIPTION:
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# to be run frequently to clean up the vicidial_agent_log to fix erroneous time
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# calculations due to out-of-order vicidial_agent_log updates. This happens 0.5%
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# of the time in our test setups, but that leads to inaccurate time logs so we
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# wrote this script to fix the miscalculations
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#
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# This program only needs to be run by one server
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#
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# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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# 60711-0945 - Changed to DBI by Marin Blu
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# 60715-2301 - Changed to use /etc/astguiclient.conf for configs
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# 81029-0124 - Added portion to clean up queue_log entries if QM enabled
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# 81114-0155 - Added portion to remove queue_log COMPLETE duplicates
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# 81208-0133 - Added portion to check for more missing queue_log entries
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# 90330-2128 - Minor code fixes and restricted queue_log actions to VICIDIAL-defined serverid records
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# 91112-1100 - Added fixing for more QM issues, added CALLOUTBOUND checking with ENTERQUEUE
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#
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# constants
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$US='__';
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$MT[0]='';
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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$i=0;
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while ($#ARGV >= $i)
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{
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$args = "$args $ARGV[$i]";
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$i++;
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}
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if ($args =~ /--help/i)
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{
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print "allowed run time options:\n";
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print " [-no-time-restriction] = will clean up all logs, without flag will only do last hour\n";
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print " (without time flag will do logs from 150-10 minutes ago)\n";
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print " [-last-24hours] = will clean up logs for the last 24 hours only\n";
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print " [-more-than-24hours] = will clean up logs older than 24 hours only\n";
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print " [-skip-queue-log-inserts] = will skip only the queue_log missing record checks\n";
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print " [-only-check-agent-login-lags] = will only fix queue_log missing PAUSEREASON records\n";
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print " [-only-qm-live-call-check] = will only check the queue_log calls that report as live, in ViciDial\n";
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print " [-q] = quiet, no output\n";
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print " [-test] = test\n";
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print " [-debug] = verbose debug messages\n";
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print " [-debugX] = Extra-verbose debug messages\n\n";
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exit;
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}
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else
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{
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if ($args =~ /-q/i)
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{
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$Q=1; # quiet
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}
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if ($args =~ /-debug/i)
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{
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$DB=1; # Debug flag
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if ($Q < 1) {print "\n----- DEBUGGING -----\n\n";}
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}
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if ($args =~ /--debugX/i)
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{
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$DBX=1;
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if ($Q < 1) {print "\n----- SUPER-DUPER DEBUGGING -----\n\n";}
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}
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if ($args =~ /-test/i)
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{
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$TEST=1;
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$T=1;
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if ($Q < 1) {print "\n----- TEST RUN, NO UPDATES -----\n\n";}
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}
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if ($args =~ /-no-time-restriction/i)
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{
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$ALL_TIME=1;
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if ($Q < 1) {print "\n----- NO TIME RESTRICTIONS -----\n\n";}
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}
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if ($args =~ /-only-check-agent-login-lags/i)
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{
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$login_lagged_check=1;
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if ($Q < 1) {print "\n----- ONLY LOGIN LAGGED CHECK -----\n\n";}
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}
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if ($args =~ /-only-qm-live-call-check/i)
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{
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$qm_live_call_check=1;
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if ($Q < 1) {print "\n----- QM LIVE CALL CHECK -----\n\n";}
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}
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if ($args =~ /-last-24hours/i)
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{
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$TWENTYFOUR_HOURS=1;
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if ($Q < 1) {print "\n----- LAST 24 HOURS ONLY -----\n\n";}
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}
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if ($args =~ /-more-than-24hours/i)
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{
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$TWENTYFOUR_OLDER=1;
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if ($Q < 1) {print "\n----- MORE THAN 24 HOURS OLD ONLY -----\n\n";}
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}
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if ($args =~ /-skip-queue-log-inserts/i)
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{
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$skip_queue_log_inserts=1;
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if ($Q < 1) {print "\n----- SKIPPING QUEUE_LOG INSERTS -----\n\n";}
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}
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}
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}
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else
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{
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# print "no command line options set\n";
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}
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### end parsing run-time options ###
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# define time restrictions for queries in script
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$secX = time();
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$HDtarget = ($secX - 150); # 2.5 minutes in the past
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($Hsec,$Hmin,$Hhour,$Hmday,$Hmon,$Hyear,$Hwday,$Hyday,$Hisdst) = localtime($HDtarget);
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$Hyear = ($Hyear + 1900);
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$Hmon++;
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if ($Hmon < 10) {$Hmon = "0$Hmon";}
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if ($Hmday < 10) {$Hmday = "0$Hmday";}
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if ($Hhour < 10) {$Hhour = "0$Hhour";}
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if ($Hmin < 10) {$Hmin = "0$Hmin";}
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if ($Hsec < 10) {$Hsec = "0$Hsec";}
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$HDSQLdate = "$Hyear-$Hmon-$Hmday $Hhour:$Hmin:$Hsec";
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$FDtarget = ($secX - 600); # 10 minutes in the past
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($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
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$Fyear = ($Fyear + 1900);
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$Fmon++;
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if ($Fmon < 10) {$Fmon = "0$Fmon";}
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if ($Fmday < 10) {$Fmday = "0$Fmday";}
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if ($Fhour < 10) {$Fhour = "0$Fhour";}
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if ($Fmin < 10) {$Fmin = "0$Fmin";}
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if ($Fsec < 10) {$Fsec = "0$Fsec";}
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$FDSQLdate = "$Fyear-$Fmon-$Fmday $Fhour:$Fmin:$Fsec";
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$TDtarget = ($secX - 9000); # 150 minutes in the past
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($Tsec,$Tmin,$Thour,$Tmday,$Tmon,$Tyear,$Twday,$Tyday,$Tisdst) = localtime($TDtarget);
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$Tyear = ($Tyear + 1900);
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$Tmon++;
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if ($Tmon < 10) {$Tmon = "0$Tmon";}
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if ($Tmday < 10) {$Tmday = "0$Tmday";}
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if ($Thour < 10) {$Thour = "0$Thour";}
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if ($Tmin < 10) {$Tmin = "0$Tmin";}
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if ($Tsec < 10) {$Tsec = "0$Tsec";}
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$TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec";
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$VDAD_SQL_time = "and event_time > \"$TDSQLdate\" and event_time < \"$FDSQLdate\"";
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$QM_SQL_time = "and time_id > $TDtarget and time_id < $FDtarget";
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$QM_SQL_time_H = "and time_id > $TDtarget and time_id < $HDtarget";
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if ($ALL_TIME > 0)
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{
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$VDAD_SQL_time = "";
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$QM_SQL_time = "";
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}
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if ($TWENTYFOUR_HOURS > 0)
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{
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$TDtarget = ($secX - 86400); # 24 hours in the past
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($Tsec,$Tmin,$Thour,$Tmday,$Tmon,$Tyear,$Twday,$Tyday,$Tisdst) = localtime($TDtarget);
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$Tyear = ($Tyear + 1900);
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$Tmon++;
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if ($Tmon < 10) {$Tmon = "0$Tmon";}
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if ($Tmday < 10) {$Tmday = "0$Tmday";}
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if ($Thour < 10) {$Thour = "0$Thour";}
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if ($Tmin < 10) {$Tmin = "0$Tmin";}
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if ($Tsec < 10) {$Tsec = "0$Tsec";}
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$TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec";
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$VDAD_SQL_time = "and event_time > \"$TDSQLdate\" and event_time < \"$FDSQLdate\"";
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$QM_SQL_time = "and time_id > $TDtarget and time_id < $FDtarget";
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$QM_SQL_time_H = "and time_id > $TDtarget and time_id < $HDtarget";
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}
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if ($TWENTYFOUR_OLDER > 0)
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{
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$TDtarget = ($secX - 86400); # 24 hours in the past
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($Tsec,$Tmin,$Thour,$Tmday,$Tmon,$Tyear,$Twday,$Tyday,$Tisdst) = localtime($TDtarget);
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$Tyear = ($Tyear + 1900);
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$Tmon++;
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if ($Tmon < 10) {$Tmon = "0$Tmon";}
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if ($Tmday < 10) {$Tmday = "0$Tmday";}
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if ($Thour < 10) {$Thour = "0$Thour";}
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if ($Tmin < 10) {$Tmin = "0$Tmin";}
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if ($Tsec < 10) {$Tsec = "0$Tsec";}
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$TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec";
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$VDAD_SQL_time = "and event_time < \"$TDSQLdate\"";
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$QM_SQL_time = "and time_id < $TDtarget";
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$QM_SQL_time_H = "and time_id < $TDtarget";
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}
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
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{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
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{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
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if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
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{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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# Customized Variables
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$server_ip = $VARserver_ip; # Asterisk server IP
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if (!$CLEANLOGfile) {$CLEANLOGfile = "$PATHlogs/clean.$Hyear-$Hmon-$Hmday";}
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if (!$VARDB_port) {$VARDB_port='3306';}
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use DBI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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#############################################
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##### START QUEUEMETRICS LOGGING LOOKUP #####
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$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend FROM system_settings;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$enable_queuemetrics_logging = $aryA[0];
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$queuemetrics_server_ip = $aryA[1];
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$queuemetrics_dbname = $aryA[2];
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$queuemetrics_login= $aryA[3];
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$queuemetrics_pass = $aryA[4];
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$queuemetrics_log_id = $aryA[5];
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$queuemetrics_eq_prepend = $aryA[6];
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}
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$sthA->finish();
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##### END QUEUEMETRICS LOGGING LOOKUP #####
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###########################################
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### BEGIN CHECKING ENTERQUEUE/CALLOUTBOUND ENTRIES FOR LIVE CALLS
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if ($enable_queuemetrics_logging > 0)
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{
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if ($DB) {print " - Checking queue_log in-queue calls in ViciDial\n";}
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$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
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##############################################################
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##### grab all queue_log entries for ENTERQUEUE verb to validate
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$stmtB = "SELECT time_id,call_id,queue,verb,serverid FROM queue_log where verb IN('ENTERQUEUE','CALLOUTBOUND') and serverid='$queuemetrics_log_id' $QM_SQL_time_H order by time_id;";
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$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
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$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
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$EQenter_records=$sthB->rows;
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if ($DB) {print "ENTERQUEUE Records: $EQenter_records|$stmtB|\n\n";}
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$h=0;
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while ($EQenter_records > $h)
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{
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@aryB = $sthB->fetchrow_array;
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$time_id[$h] = $aryB[0];
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$call_id[$h] = $aryB[1];
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$queue[$h] = $aryB[2];
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$verb[$h] = $aryB[3];
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$serverid[$h] = $aryB[4];
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$h++;
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}
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$sthB->finish();
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$h=0;
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while ($EQenter_records > $h)
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{
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$EQend_count=0;
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##### find the CONNECT/ABANDON/COMPLETEAGENT/COMPLETECALLER/CALLSTATUS/EXITWITHKEY/EXITWITHTIMEOUT count for each record
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$stmtB = "SELECT count(*) FROM queue_log where verb IN('CONNECT','ABANDON','COMPLETEAGENT','COMPLETECALLER','CALLSTATUS','EXITWITHKEY','EXITWITHTIMEOUT') and call_id='$call_id[$h]';";
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$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
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$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
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$CQ_records=$sthB->rows;
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if ($CQ_records > 0)
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{
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@aryB = $sthB->fetchrow_array;
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$EQend_count = $aryB[0];
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}
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$sthB->finish();
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if ($EQend_count < 1)
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{
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if ($DB) {print "IN-QUEUE CALL: $h|$time_id[$h]|$call_id[$h]|$verb[$h]|$serverid[$h]\n";}
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$VAClive_count=0;
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$VLAlive_count=0;
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$stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$call_id[$h]';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VAClive_count = $aryA[0];
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}
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$sthA->finish();
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$stmtA = "SELECT count(*) FROM vicidial_live_agents where callerid='$call_id[$h]';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VLAlive_count = $aryA[0];
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}
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$sthA->finish();
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if ( ($VLAlive_count < 1) && ($VAClive_count < 1) )
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{
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$EQdead++;
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if ($DB) {print " DEAD IN-QUEUE queue_log CALL: $EQdead|$call_id[$h]|$VLAlive_count|$VAClive_count\n";}
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$newtimeABANDON = ($time_id[$h] + 1);
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##### insert an ABANDON record for this call into the queue_log
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$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$newtimeABANDON',call_id='$call_id[$h]',queue='$queue[$h]',agent='NONE',verb='ABANDON',data1='1',data2='1',data3='1',serverid='$serverid[$h]';";
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if ($TEST < 1)
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{
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$Baffected_rows = $dbhB->do($stmtB);
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}
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if ($DB) {print " ABANDON record inserted: $Baffected_rows|$stmtB|\n";}
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$event_string = "DEAD IN-QUEUE CALL: $h|$EQdead|$time_id[$h]|$call_id[$h]|$queue[$h]|$verb[$h]|$serverid[$h]|$VLAlive_count|$VAClive_count|$Baffected_rows|$stmtB";
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&event_logger;
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}
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}
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$h++;
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}
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if ($qm_live_call_check > 0)
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{
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exit;
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}
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}
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### END CHECKING ENTERQUEUE/CALLOUTBOUND ENTRIES FOR LIVE CALLS
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### BEGIN FIX LOGIN/LAGGED PAUSEREASON ENTRIES (not a recurring process that needs to be run)
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if ( ($enable_queuemetrics_logging > 0) && ($login_lagged_check > 0) )
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{
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if ($DB) {print " - Checking for LOGIN and LAGGED pausereason records in queue_log\n";}
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$PAUSEREASONinsert=0;
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##############################################################
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##### grab all queue_log entries for AGENTLOGIN verb to validate
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$stmtB = "SELECT time_id,agent,verb,serverid FROM queue_log where verb='AGENTLOGIN' and serverid='$queuemetrics_log_id' $QM_SQL_time order by time_id;";
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$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$EQ_records=$sthB->rows;
|
|
if ($DB) {print "AGENTLOGIN Records: $EQ_records|$stmtB|\n\n";}
|
|
$h=0;
|
|
while ($EQ_records > $h)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$time_id[$h] = "$aryB[0]";
|
|
$agent[$h] = "$aryB[1]";
|
|
$verb[$h] = "$aryB[2]";
|
|
$serverid[$h] = "$aryB[3]";
|
|
$h++;
|
|
}
|
|
$sthB->finish();
|
|
|
|
$h=0;
|
|
while ($EQ_records > $h)
|
|
{
|
|
$PRtimecheck = ($time_id[$h] + 1);
|
|
$PRtimecheckCOUNT=0;
|
|
##### find the CONNECT details for calls that were sent to agents
|
|
$stmtB = "SELECT count(*) FROM queue_log where verb='PAUSEREASON' and time_id='$PRtimecheck' and agent='$agent[$h]';";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$CQ_records=$sthB->rows;
|
|
if ($CQ_records > 0)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$PRtimecheckCOUNT = "$aryB[0]";
|
|
}
|
|
$sthB->finish();
|
|
|
|
if ($PRtimecheckCOUNT < 1)
|
|
{
|
|
##### insert a PAUSEREASON record for this call into the queue_log
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$PRtimecheck',call_id='NONE',queue='NONE',agent='$agent[$h]',verb='PAUSEREASON',data1='LOGIN',serverid='$serverid[$h]';";
|
|
if ($TEST < 1)
|
|
{
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
}
|
|
if ($DB) {print "PRI: $Baffected_rows|$stmtB|\n";}
|
|
$PAUSEREASONinsert++;
|
|
}
|
|
$h++;
|
|
}
|
|
|
|
if ($DB) {print " - DONE Checking for LOGIN and LAGGED pausereason records in queue_log\n";}
|
|
|
|
exit;
|
|
}
|
|
### END FIX LOGIN/LAGGED PAUSEREASON ENTRIES
|
|
|
|
|
|
|
|
|
|
|
|
if ($DB) {print " - cleaning up pause time\n";}
|
|
### Grab any pause time record greater than 43999
|
|
$stmtA = "SELECT agent_log_id,pause_epoch,wait_epoch from vicidial_agent_log where pause_sec>43999 $VDAD_SQL_time;";
|
|
if ($DBX) {print "$stmtA\n";}
|
|
#$dbhA->query("$stmtA");
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
|
|
$i=0;
|
|
while ($sthArows > $i)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$DBout = '';
|
|
$agent_log_id[$i] = "$aryA[0]";
|
|
$pause_epoch[$i] = "$aryA[1]";
|
|
$wait_epoch[$i] = "$aryA[2]";
|
|
$pause_sec[$i] = int($wait_epoch[$i] - $pause_epoch[$i]);
|
|
if ( ($pause_sec[$i] < 0) || ($pause_sec[$i] > 43999) )
|
|
{
|
|
$DBout = "Override output: $pause_sec[$i]";
|
|
$pause_sec[$i] = 0;
|
|
}
|
|
if ($DBX) {print "$i - $agent_log_id[$i] |$wait_epoch[$i]|$pause_epoch[$i]|$pause_sec[$i]|$DBout|\n";}
|
|
$i++;
|
|
}
|
|
|
|
$sthA->finish();
|
|
|
|
$h=0;
|
|
while ($h < $i)
|
|
{
|
|
$stmtA = "UPDATE vicidial_agent_log set pause_sec='$pause_sec[$h]' where agent_log_id='$agent_log_id[$h]';";
|
|
if($DBX){print STDERR "\n|$stmtA|\n";}
|
|
if ($TEST < 1) {$affected_rows = $dbhA->do($stmtA); }
|
|
$h++;
|
|
}
|
|
if ($DB) {print STDERR " Pause times fixed: $h\n";}
|
|
|
|
|
|
@agent_log_id=@MT;
|
|
@wait_epoch=@MT;
|
|
|
|
if ($DBX) {print "\n\n";}
|
|
if ($DB) {print " - cleaning up wait time\n";}
|
|
### Grab any pause time record greater than 43999
|
|
$stmtA = "SELECT agent_log_id,wait_epoch,talk_epoch from vicidial_agent_log where wait_sec>43999 $VDAD_SQL_time;";
|
|
if ($DBX) {print "$stmtA\n";}
|
|
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
|
|
$i=0;
|
|
while ( $sthArows > $i)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$DBout = '';
|
|
$agent_log_id[$i] = "$aryA[0]";
|
|
$wait_epoch[$i] = "$aryA[1]";
|
|
$talk_epoch[$i] = "$aryA[2]";
|
|
$wait_sec[$i] = int($talk_epoch[$i] - $wait_epoch[$i]);
|
|
if ( ($wait_sec[$i] < 0) || ($wait_sec[$i] > 43999) )
|
|
{
|
|
$DBout = "Override output: $wait_sec[$i]";
|
|
$wait_sec[$i] = 0;
|
|
}
|
|
if ($DBX) {print "$i - $agent_log_id[$i] |$talk_epoch[$i]|$wait_epoch[$i]|$wait_sec[$i]|$DBout|\n";}
|
|
$i++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
$h=0;
|
|
while ($h < $i)
|
|
{
|
|
$stmtA = "UPDATE vicidial_agent_log set wait_sec='$wait_sec[$h]' where agent_log_id='$agent_log_id[$h]';";
|
|
if($DBX){print STDERR "\n|$stmtA|\n";}
|
|
if ($TEST < 1) {$affected_rows = $dbhA->do($stmtA); }
|
|
$h++;
|
|
}
|
|
if ($DB) {print STDERR " Wait times fixed: $h\n";}
|
|
|
|
|
|
@agent_log_id=@MT;
|
|
@talk_epoch=@MT;
|
|
|
|
if ($DBX) {print "\n\n";}
|
|
if ($DB) {print " - cleaning up talk time\n";}
|
|
### Grab any pause time record greater than 43999
|
|
$stmtA = "SELECT agent_log_id,talk_epoch,dispo_epoch from vicidial_agent_log where talk_sec>43999 $VDAD_SQL_time;";
|
|
if ($DBX) {print "$stmtA\n";}
|
|
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
|
|
$i=0;
|
|
while ( $sthArows > $i)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$DBout = '';
|
|
$agent_log_id[$i] = "$aryA[0]";
|
|
$talk_epoch[$i] = "$aryA[1]";
|
|
$dispo_epoch[$i] = "$aryA[2]";
|
|
$talk_sec[$i] = int($dispo_epoch[$i] - $talk_epoch[$i]);
|
|
if ( ($talk_sec[$i] < 0) || ($talk_sec[$i] > 43999) )
|
|
{
|
|
$DBout = "Override output: $talk_sec[$i]";
|
|
$talk_sec[$i] = 0;
|
|
}
|
|
if ($DBX) {print "$i - $agent_log_id[$i] |$dispo_epoch[$i]|$talk_epoch[$i]|$talk_sec[$i]|$DBout|\n";}
|
|
$i++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
$h=0;
|
|
while ($h < $i)
|
|
{
|
|
$stmtA = "UPDATE vicidial_agent_log set talk_sec='$talk_sec[$h]' where agent_log_id='$agent_log_id[$h]';";
|
|
if($DBX){print STDERR "|$stmtA|\n";}
|
|
if ($TEST < 1) {$affected_rows = $dbhA->do($stmtA); }
|
|
$h++;
|
|
}
|
|
if ($DB) {print STDERR " Talk times fixed: $h\n";}
|
|
|
|
|
|
|
|
@agent_log_id=@MT;
|
|
@dispo_epoch=@MT;
|
|
|
|
if ($DBX) {print "\n\n";}
|
|
if ($DB) {print " - cleaning up dispo time\n";}
|
|
$stmtA = "UPDATE vicidial_agent_log set dispo_sec='0' where dispo_sec>43999 $VDAD_SQL_time;";
|
|
if($DBX){print STDERR "|$stmtA|\n";}
|
|
if ($TEST < 1)
|
|
{
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
}
|
|
if ($DB) {print STDERR " Bad Dispo times zeroed out: $affected_rows\n";}
|
|
|
|
|
|
|
|
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
if ($skip_queue_log_inserts < 1)
|
|
{
|
|
$COMPLETEinsert=0;
|
|
$COMPLETEupdate=0;
|
|
$COMPLETEqueue=0;
|
|
$CONNECTinsert=0;
|
|
$noCONNECT=0;
|
|
$noCALLSTATUS=0;
|
|
$noCOMPLETEinsert=0;
|
|
|
|
##############################################################
|
|
##### grab all queue_log entries for ENTERQUEUE verb to validate
|
|
$stmtB = "SELECT time_id,call_id,queue,agent,verb,serverid FROM queue_log where verb IN('ENTERQUEUE','CALLOUTBOUND') and serverid='$queuemetrics_log_id' $QM_SQL_time order by time_id;";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$EQ_records=$sthB->rows;
|
|
if ($DB) {print "ENTERQUEUE Records: $EQ_records|$stmtB|\n\n";}
|
|
$h=0;
|
|
while ($EQ_records > $h)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$time_id[$h] = "$aryB[0]";
|
|
$call_id[$h] = "$aryB[1]";
|
|
$queue[$h] = "$aryB[2]";
|
|
$agent[$h] = "$aryB[3]";
|
|
$verb[$h] = "$aryB[4]";
|
|
$serverid[$h] = "$aryB[5]";
|
|
$h++;
|
|
}
|
|
$sthB->finish();
|
|
|
|
$h=0;
|
|
while ($EQ_records > $h)
|
|
{
|
|
##### find the CONNECT details for calls that were sent to agents
|
|
$stmtB = "SELECT time_id,call_id,queue,agent,verb,serverid,data1 FROM queue_log where verb='CONNECT' and call_id='$call_id[$h]' $QM_SQL_time;";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$CQ_records=$sthB->rows;
|
|
if ($CQ_records > 0)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$Ctime_id[$h] = "$aryB[0]";
|
|
$Ccall_id[$h] = "$aryB[1]";
|
|
$Cqueue[$h] = "$aryB[2]";
|
|
$Cagent[$h] = "$aryB[3]";
|
|
$Cverb[$h] = "$aryB[4]";
|
|
$Cserverid[$h] = "$aryB[5]";
|
|
$Cdata1[$h] = "$aryB[6]";
|
|
}
|
|
$sthB->finish();
|
|
|
|
if ( ($CQ_records > 0) && ($Ctime_id[$h] > 1000) )
|
|
{
|
|
##### find the CALLSTATUS details for calls that were dispositioned by an agent
|
|
$stmtB = "SELECT time_id,call_id,queue,agent,verb,serverid FROM queue_log where verb='CALLSTATUS' and call_id='$call_id[$h]' and agent='$Cagent[$h]';";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$SQ_records=$sthB->rows;
|
|
if ($SQ_records > 0)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$Stime_id[$h] = "$aryB[0]";
|
|
$Scall_id[$h] = "$aryB[1]";
|
|
$Squeue[$h] = "$aryB[2]";
|
|
$Sagent[$h] = "$aryB[3]";
|
|
$Sverb[$h] = "$aryB[4]";
|
|
$Sserverid[$h] = "$aryB[5]";
|
|
}
|
|
$sthB->finish();
|
|
|
|
if ( ($SQ_records > 0) && ($Stime_id[$h] > 1000) )
|
|
{
|
|
##### check if there is a COMPLETEAGENT or COMPLETECALLER record for this call_id
|
|
$stmtB = "SELECT count(*) FROM queue_log where verb IN('COMPLETEAGENT','COMPLETECALLER') and call_id='$call_id[$h]' and agent='$Cagent[$h]';";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$MQ_records=$sthB->rows;
|
|
if ($MQ_records > 0)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$COMPLETEcount[$h] = "$aryB[0]";
|
|
}
|
|
$sthB->finish();
|
|
if ($COMPLETEcount[$h] > 0)
|
|
{
|
|
##### check that the queue is set properly
|
|
$stmtB = "SELECT count(*) FROM queue_log where verb IN('COMPLETEAGENT','COMPLETECALLER') and call_id='$call_id[$h]' and agent='$Cagent[$h]' and queue='$queue[$h]';";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$QQ_records=$sthB->rows;
|
|
if ($QQ_records > 0)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$COMPLETEqueue[$h] = "$aryB[0]";
|
|
}
|
|
$sthB->finish();
|
|
if ($COMPLETEqueue[$h] < 1)
|
|
{
|
|
$stmtB = "UPDATE queue_log SET queue='$queue[$h]' where verb IN('COMPLETEAGENT','COMPLETECALLER') and call_id='$call_id[$h]' and agent='$Cagent[$h]';";
|
|
if ($TEST < 1)
|
|
{
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
}
|
|
if ($DB) {print "MCRI: $Baffected_rows|$stmtB|\n";}
|
|
$COMPLETEupdate++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
##### insert a COMPLETEAGENT record for this call into the queue_log
|
|
$CALLtime[$h] = ($Stime_id[$h] - $time_id[$h]);
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$Stime_id[$h]',call_id='$Scall_id[$h]',queue='$Squeue[$h]',agent='$Sagent[$h]',verb='COMPLETEAGENT',data1='$Cdata1[$h]',data2='$CALLtime[$h]',data3='1',serverid='$Sserverid[$h]';";
|
|
if ($TEST < 1)
|
|
{
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
}
|
|
if ($DB) {print "MCRI: $Baffected_rows|$stmtB|\n";}
|
|
$COMPLETEinsert++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($DB) {print "NO CALLSTATUS: $Ctime_id[$h]|$Ccall_id[$h]|$Cagent[$h] \n";}
|
|
$noCALLSTATUS++;
|
|
##### find the COMPLETE details for calls that were connected to an agent
|
|
$stmtB = "SELECT time_id,call_id,queue,agent,verb,serverid FROM queue_log where verb IN('COMPLETEAGENT','COMPLETECALLER') and call_id='$call_id[$h]' and agent='$Cagent[$h]';";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$SQ_records=$sthB->rows;
|
|
if ($SQ_records > 0)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$Stime_id[$h] = "$aryB[0]";
|
|
$Scall_id[$h] = "$aryB[1]";
|
|
$Squeue[$h] = "$aryB[2]";
|
|
$Sagent[$h] = "$aryB[3]";
|
|
$Sverb[$h] = "$aryB[4]";
|
|
$Sserverid[$h] = "$aryB[5]";
|
|
}
|
|
$sthB->finish();
|
|
|
|
if ( ($SQ_records > 0) && ($Stime_id[$h] > 1000) )
|
|
{
|
|
##### insert a CALLSTATUS record for this call into the queue_log
|
|
$CALLtime[$h] = ($Stime_id[$h] - $time_id[$h]);
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$Stime_id[$h]',call_id='$Scall_id[$h]',queue='$Cqueue[$h]',agent='$Sagent[$h]',verb='CALLSTATUS',data1='PU',serverid='$Sserverid[$h]';";
|
|
if ($TEST < 1)
|
|
{
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
}
|
|
if ($DB) {print "MCSI: $Baffected_rows|$stmtB|\n";}
|
|
$CONNECTinsert++;
|
|
}
|
|
else
|
|
{
|
|
$old_call_sec = ($secX - 10800);
|
|
if ($Ctime_id[$h] < $old_call_sec)
|
|
{
|
|
$search_sec_BEGIN = ($Ctime_id[$h] - 3600);
|
|
$search_sec_END = ($Ctime_id[$h] + 3600);
|
|
$search_lead_id = substr($call_id[$h], 11, 9);
|
|
$search_lead_id = ($search_lead_id + 0);
|
|
$VALuser = $Cagent[$h];
|
|
$VALuser =~ s/Agent\///gi;
|
|
|
|
##### insert a COMPLETEAGENT record for this call into the queue_log
|
|
$stmtA = "SELECT pause_epoch,wait_epoch,talk_epoch,dispo_epoch,status FROM vicidial_agent_log where lead_id='$search_lead_id' and user='$VALuser' and pause_epoch > \"$search_sec_BEGIN\" and pause_epoch < \"$search_sec_END\" order by pause_epoch desc;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$rec_count=0;
|
|
while ($sthArows > $rec_count)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$VALpause = "$aryA[0]";
|
|
$VALwait = "$aryA[1]";
|
|
$VALtalk = "$aryA[2]";
|
|
$VALdispo = "$aryA[3]";
|
|
$VALstatus ="$aryA[4]";
|
|
$rec_count++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($rec_count > 0)
|
|
{
|
|
$Stime_id[$h]=0;
|
|
if ($VALwait >= $Ctime_id[$h]) {$Stime_id[$h] = $VALwait;}
|
|
if ($VALtalk >= $Ctime_id[$h]) {$Stime_id[$h] = $VALtalk;}
|
|
if ($VALdispo >= $Ctime_id[$h]) {$Stime_id[$h] = $VALdispo;}
|
|
if ($Stime_id[$h] < 1) {$Stime_id[$h] = ($time_id[$h] + 1);}
|
|
$VALstatus =~ s/ //gi;
|
|
if ( ($VALstatus =~ /NULL/i) || (length($VALstatus<1)) ) {$VALstatus='ERI';}
|
|
|
|
##### insert a COMPLETEAGENT record for this call into the queue_log
|
|
$CALLtime[$h] = ($Stime_id[$h] - $time_id[$h]);
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$Stime_id[$h]',call_id='$Ccall_id[$h]',queue='$Cqueue[$h]',agent='$Cagent[$h]',verb='COMPLETEAGENT',data1='$Cdata1[$h]',data2='$CALLtime[$h]',data3='1',serverid='$Cserverid[$h]';";
|
|
if ($TEST < 1)
|
|
{
|
|
$Baffected_rows = $dbhB->do($stmtB) or die "ERROR: $stmtB" . DBI->errstr;
|
|
}
|
|
if ($DB) {print "MNCI: $Baffected_rows|$stmtB|$TEST\n";}
|
|
|
|
##### insert a CALLSTATUS record for this call into the queue_log
|
|
$CALLtime[$h] = ($Stime_id[$h] - $time_id[$h]);
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$Stime_id[$h]',call_id='$Ccall_id[$h]',queue='$Cqueue[$h]',agent='$Cagent[$h]',verb='CALLSTATUS',data1='$VALstatus',serverid='$Cserverid[$h]';";
|
|
if ($TEST < 1)
|
|
{
|
|
$Baffected_rows = $dbhB->do($stmtB) or die "ERROR: $stmtB" . DBI->errstr;
|
|
}
|
|
if ($DB) {print "MNCI: $Baffected_rows|$stmtB|$TEST\n";}
|
|
$noCOMPLETEinsert++;
|
|
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($DBX) {print "NO CONNECT: $time_id[$h]|$call_id[$h]|$queue[$h] \n";}
|
|
$noCONNECT++;
|
|
}
|
|
if ($DB)
|
|
{
|
|
($Dsec,$Dmin,$Dhour,$Dmday,$Dmon,$Dyear,$Dwday,$Dyday,$Disdst) = localtime($time_id[$h]);
|
|
$Dyear = ($Dyear + 1900);
|
|
$Dmon++;
|
|
if ($Dmon < 10) {$Dmon = "0$Dmon";}
|
|
if ($Dmday < 10) {$Dmday = "0$Dmday";}
|
|
if ($Dhour < 10) {$Dhour = "0$Dhour";}
|
|
if ($Dmin < 10) {$Dmin = "0$Dmin";}
|
|
if ($Dsec < 10) {$Dsec = "0$Dsec";}
|
|
$DBSQLdate = "$Dyear-$Dmon-$Dmday $Dhour:$Dmin:$Dsec";
|
|
|
|
if ($h =~ /0$/) {$k='+';}
|
|
if ($h =~ /1$/) {$k='|';}
|
|
if ($h =~ /2$/) {$k='/';}
|
|
if ($h =~ /3$/) {$k='-';}
|
|
if ($h =~ /4$/) {$k="\\";}
|
|
if ($h =~ /5$/) {$k='|';}
|
|
if ($h =~ /6$/) {$k='/';}
|
|
if ($h =~ /7$/) {$k='-';}
|
|
if ($h =~ /8$/) {$k="\\";}
|
|
if ($h =~ /9$/) {$k='0';}
|
|
print STDERR "$k $noCONNECT $noCALLSTATUS $COMPLETEinsert|$COMPLETEupdate $CONNECTinsert $noCOMPLETEinsert $h/$EQ_records $DBSQLdate|$time_id[$h] $Ctime_id[$h]|$CQ_records $Stime_id[$h]|$SQ_records $call_id[$h]|$COMPLETEcount[$h]\r";
|
|
}
|
|
$h++;
|
|
}
|
|
}
|
|
|
|
|
|
|
|
##############################################################
|
|
##### grab all queue_log entries for COMPLETEAGENT verb to validate queue
|
|
$stmtB = "SELECT time_id,call_id,queue,agent,serverid FROM queue_log where verb='COMPLETEAGENT' and serverid='$queuemetrics_log_id' $QM_SQL_time order by time_id;";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$EQ_records=$sthB->rows;
|
|
if ($DB) {print "COMPLETEAGENT Records: $EQ_records|$stmtB|\n\n";}
|
|
$h=0;
|
|
while ($EQ_records > $h)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$time_id[$h] = "$aryB[0]";
|
|
$call_id[$h] = "$aryB[1]";
|
|
$queue[$h] = "$aryB[2]";
|
|
$agent[$h] = "$aryB[3]";
|
|
$serverid[$h] = "$aryB[4]";
|
|
$h++;
|
|
}
|
|
$sthB->finish();
|
|
|
|
$h=0;
|
|
while ($EQ_records > $h)
|
|
{
|
|
if (length($queue[$h])<1)
|
|
{
|
|
$CAQqueue[$h]='';
|
|
##### find queue ID for this call
|
|
$stmtB = "SELECT queue FROM queue_log WHERE verb='CONNECT' and serverid='$queuemetrics_log_id' and call_id='$call_id[$h]' and agent='$agent[$h]';";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$MXC_records=$sthB->rows;
|
|
if ($MXC_records > 0)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$CAQqueue[$h] = $aryB[0];
|
|
}
|
|
$sthB->finish();
|
|
|
|
##### update queue ID in this COMPLETEAGENT record
|
|
$stmtB = "UPDATE queue_log SET queue='$CAQqueue[$h]' WHERE verb='COMPLETEAGENT' and serverid='$queuemetrics_log_id' and time_id='$time_id[$h]' and call_id='$call_id[$h]';";
|
|
if ($TEST < 1)
|
|
{
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
$COMPLETEqueue = ($COMPLETEqueue + $Baffected_rows);
|
|
}
|
|
if ($DB) {print "COMPLETEAGENT Record Updated: $Baffected_rows|$stmtB|\n\n";}
|
|
}
|
|
$h++;
|
|
}
|
|
|
|
|
|
|
|
#######################################################################
|
|
##### grab all queue_log entries with more than one COMPLETE verb to clean up
|
|
$stmtB = "SELECT call_id, count(*) FROM queue_log WHERE verb IN('COMPLETEAGENT','COMPLETECALLER','TRANSFER') and serverid='$queuemetrics_log_id' GROUP BY call_id HAVING count(*)>1 ORDER BY count(*) DESC;";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$XC_records=$sthB->rows;
|
|
if ($DB) {print "Extra COMPLETE Records: $XC_records|$stmtB|\n\n";}
|
|
$h=0;
|
|
while ($XC_records > $h)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$CDcall_id[$h] = "$aryB[0]";
|
|
$h++;
|
|
}
|
|
$sthB->finish();
|
|
|
|
$h=0;
|
|
while ($XC_records > $h)
|
|
{
|
|
##### grab oldest COMPLETE record to delete
|
|
$stmtB = "DELETE FROM queue_log WHERE call_id='$CDcall_id[$h]' and verb IN('COMPLETEAGENT','COMPLETECALLER','TRANSFER') ORDER BY unique_row_count DESC LIMIT 1;";
|
|
if ($TEST < 1) {$Baffected_rows = $dbhB->do($stmtB); }
|
|
if ($DB) {print "Extra COMPLETE Record Deleted: $Baffected_rows|$stmtB|\n\n";}
|
|
|
|
$h++;
|
|
}
|
|
|
|
|
|
##########################################################################
|
|
##### grab all queue_log COMPLETEAGENT entries with negative call time to clean up
|
|
$stmtB = "SELECT call_id, time_id FROM queue_log WHERE verb IN('COMPLETEAGENT') and data2 < '0' and serverid='$queuemetrics_log_id';";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$XN_records=$sthB->rows;
|
|
if ($DB) {print "Negative COMPLETEAGENT Records: $XN_records|$stmtB|\n\n";}
|
|
$h=0;
|
|
while ($XN_records > $h)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$CNcall_id[$h] = "$aryB[0]";
|
|
$CNtime_id[$h] = "$aryB[1]";
|
|
$h++;
|
|
}
|
|
$sthB->finish();
|
|
|
|
$h=0;
|
|
while ($XN_records > $h)
|
|
{
|
|
### Get time of CONNECT
|
|
$stmtB = "SELECT time_id FROM queue_log WHERE verb IN('CONNECT') and call_id='$CNcall_id[$h]';";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$XNC_records=$sthB->rows;
|
|
if ($XNC_records < 1)
|
|
{print "ERROR! No CONNECT record for $CNcall_id[$h] $CNtime_id[$h]";}
|
|
else
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$CCNtime_id[$h] = "$aryB[0]";
|
|
$sthB->finish();
|
|
|
|
### Get time of CALLSTATUS
|
|
$stmtB = "SELECT time_id FROM queue_log WHERE verb IN('CALLSTATUS') and call_id='$CNcall_id[$h]';";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$XNS_records=$sthB->rows;
|
|
if ($XNS_records < 1)
|
|
{print "ERROR! No CALLSTATUS record for $CNcall_id[$h] $CNtime_id[$h]";}
|
|
else
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$CSNtime_id[$h] = "$aryB[0]";
|
|
$sthB->finish();
|
|
|
|
if ($CSNtime_id[$h] < $CCNtime_id[$h])
|
|
{
|
|
##### update CALLSTATUS record to CONNECT time_id
|
|
$stmtB = "UPDATE queue_log SET time_id='$CCNtime_id[$h]' WHERE call_id='$CNcall_id[$h]' and verb IN('CALLSTAUTS') LIMIT 1;";
|
|
if ($TEST < 1) {$Baffected_rows = $dbhB->do($stmtB); }
|
|
if ($DB) {print "CALLSTATUS time_id Record Updated: $Baffected_rows|$stmtB|\n\n";}
|
|
}
|
|
}
|
|
if ($CNtime_id[$h] < $CCNtime_id[$h])
|
|
{
|
|
##### update COMPLETEAGENT record to CONNECT time_id and 0 data2
|
|
$stmtB = "UPDATE queue_log SET time_id='$CCNtime_id[$h]',data2='0' WHERE call_id='$CNcall_id[$h]' and verb IN('COMPLETEAGENT') LIMIT 1;";
|
|
if ($TEST < 1) {$Baffected_rows = $dbhB->do($stmtB); }
|
|
if ($DB) {print "COMPLETEAGENT time_id Record Updated: $Baffected_rows|$stmtB|\n";}
|
|
if ($DB) {print "Debug: $CCNtime_id[$h]|$CSNtime_id[$h]|$CNtime_id[$h]|$CNcall_id[$h]|\n\n";}
|
|
}
|
|
}
|
|
$h++;
|
|
}
|
|
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
if ($DB) {print STDERR "\nDONE\n";}
|
|
|
|
|
|
|
|
# $dbhA->close;
|
|
|
|
|
|
exit;
|
|
|
|
|
|
|
|
|
|
|
|
|
|
sub event_logger
|
|
{
|
|
### open the log file for writing ###
|
|
open(Lout, ">>$CLEANLOGfile")
|
|
|| die "Can't open $CLEANLOGfile: $!\n";
|
|
print Lout "$HDSQLdate|$event_string|\n";
|
|
close(Lout);
|
|
$event_string='';
|
|
}
|