mattf
aa26a87a3d
Added cross-listing linking of DIDs, Call Menus and In-groups in admin.php Changed the audio store to work by server names git-svn-id: svn://192.168.202.10@1221 3d104415-ff17-0410-8863-d5cf3c621b8a
868 lines
26 KiB
PHP
868 lines
26 KiB
PHP
<?php
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# AST_agent_time_detail.php
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#
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# Pulls time stats per agent selectable by campaign or user group
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# should be most accurate agent stats of all of the reports
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#
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# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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# 90522-0723 - First build
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# 90908-1103 - Added DEAD time stats
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#
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require("dbconnect.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
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elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (strlen($shift)<2) {$shift='ALL';}
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if (strlen($stage)<2) {$stage='NAME';}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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$i=0;
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while ($i < $qm_conf_ct)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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$i++;
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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if ($non_latin > 0) { $rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$MT[0]='';
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$stmt="select campaign_id from vicidial_campaigns;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$campaigns_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $campaigns_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$groups[$i] =$row[0];
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$i++;
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}
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$stmt="select user_group from vicidial_user_groups;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$user_groups_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $user_groups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$user_groups[$i] =$row[0];
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$i++;
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}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group_string .= "$group[$i]|";
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$group_SQL .= "'$group[$i]',";
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$groupQS .= "&group[]=$group[$i]";
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$i++;
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}
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if ( (ereg("--ALL--",$group_string) ) or ($group_ct < 1) )
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{$group_SQL = "";}
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else
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{
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$group_SQL = eregi_replace(",$",'',$group_SQL);
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$group_SQL = "and campaign_id IN($group_SQL)";
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}
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$i=0;
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$user_group_string='|';
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$user_group_ct = count($user_group);
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while($i < $user_group_ct)
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{
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$user_group_string .= "$user_group[$i]|";
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$user_group_SQL .= "'$user_group[$i]',";
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$user_groupQS .= "&user_group[]=$user_group[$i]";
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$i++;
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}
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if ( (ereg("--ALL--",$user_group_string) ) or ($user_group_ct < 1) )
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{$user_group_SQL = "";}
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else
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{
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$user_group_SQL = eregi_replace(",$",'',$user_group_SQL);
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$user_group_SQL = "and vicidial_agent_log.user_group IN($user_group_SQL)";
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$TCuser_group_SQL = eregi_replace(",$",'',$TCuser_group_SQL);
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$TCuser_group_SQL = "and user_group IN($TCuser_group_SQL)";
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}
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if ($DB) {echo "$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
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$stmt="select distinct pause_code,pause_code_name from vicidial_pause_codes;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$statha_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $statha_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$pause_code[$i] = "$row[0]";
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$pause_code_name[$i] = "$row[1]";
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$i++;
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}
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$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&DB=$DB";
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if ($file_download < 1)
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{
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.yellow {color: white; background-color: yellow}
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.red {color: white; background-color: red}
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.blue {color: white; background-color: blue}
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.purple {color: white; background-color: purple}
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-->
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</STYLE>
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<?php
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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echo "<TITLE>Agent Time Detail</TITLE></HEAD><BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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echo "<span style=\"position:absolute;left:0px;top:0px;z-index:20;\" id=admin_header>";
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$short_header=1;
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require("admin_header.php");
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echo "</span>\n";
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echo "<span style=\"position:absolute;left:3px;top:3px;z-index:19;\" id=agent_status_stats>\n";
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echo "<PRE><FONT SIZE=2>\n";
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}
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if ( (strlen($group[0]) < 1) or (strlen($user_group[0]) < 1) )
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{
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echo "\n";
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echo "PLEASE SELECT A CAMPAIGN OR USER GROUP AND DATE-TIME ABOVE AND CLICK SUBMIT\n";
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echo " NOTE: stats taken from shift specified\n";
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}
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else
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{
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if ($shift == 'TEST')
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{
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$time_BEGIN = "09:45:00";
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$time_END = "10:00:00";
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}
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if ($shift == 'AM')
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{
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$time_BEGIN=$AM_shift_BEGIN;
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$time_END=$AM_shift_END;
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
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if (strlen($time_END) < 6) {$time_END = "15:15:00";}
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}
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if ($shift == 'PM')
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{
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$time_BEGIN=$PM_shift_BEGIN;
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$time_END=$PM_shift_END;
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
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if (strlen($time_END) < 6) {$time_END = "23:15:00";}
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}
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if ($shift == 'ALL')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
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if (strlen($time_END) < 6) {$time_END = "23:59:59";}
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}
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$query_date_BEGIN = "$query_date $time_BEGIN";
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$query_date_END = "$end_date $time_END";
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if (strlen($user_group)>0) {$ugSQL="and vicidial_agent_log.user_group='$user_group'";}
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else {$ugSQL='';}
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if ($file_download < 1)
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{
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echo "Agent Time Detail $NOW_TIME\n";
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echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
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}
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else
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{
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$file_output .= "Agent Time Detail $NOW_TIME\n";
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$file_output .= "Time range: $query_date_BEGIN to $query_date_END\n\n";
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}
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############################################################################
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##### BEGIN gathering information from the database section
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############################################################################
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### BEGIN gather user IDs and names for matching up later
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$stmt="select full_name,user from vicidial_users order by user limit 100000;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$users_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $users_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$ULname[$i] = $row[0];
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$ULuser[$i] = $row[1];
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$i++;
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}
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### END gather user IDs and names for matching up later
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### BEGIN gather timeclock records per agent
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$stmt="select user,sum(login_sec) from vicidial_timeclock_log where event IN('LOGIN','START') and event_date >= '$query_date_BEGIN' and event_date <= '$query_date_END' $TCuser_group_SQL group by user limit 10000000;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$punches_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $punches_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$TCuser[$i] = $row[0];
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$TCtime[$i] = $row[1];
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$i++;
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}
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### END gather timeclock records per agent
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### BEGIN gather pause code information by user IDs
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$sub_statuses='-';
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$sub_statusesTXT='';
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$sub_statusesHEAD='';
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$sub_statusesHTML='';
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$sub_statusesFILE='';
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$sub_statusesARY=$MT;
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$sub_status_count=0;
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$PCusers='-';
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$PCusersARY=$MT;
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$PCuser_namesARY=$MT;
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$user_count=0;
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$stmt="select user,sum(pause_sec),sub_status from vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and pause_sec > 0 and pause_sec < 30000 $group_SQL $user_group_SQL group by user,sub_status order by user,sub_status desc limit 10000000;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$subs_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $subs_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$PCuser[$i] = $row[0];
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$PCpause_sec[$i] = $row[1];
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$sub_status[$i] = $row[2];
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if (!eregi("-$sub_status[$i]-", $sub_statuses))
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{
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$sub_statusesTXT = sprintf("%10s", $sub_status[$i]);
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$sub_statusesHEAD .= "------------+";
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$sub_statusesHTML .= " $sub_statusesTXT |";
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$sub_statusesFILE .= ",$sub_status[$i]";
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$sub_statuses .= "$sub_status[$i]-";
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$sub_statusesARY[$sub_status_count] = $sub_status[$i];
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$sub_status_count++;
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}
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if (!eregi("-$PCuser[$i]-", $PCusers))
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{
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$PCusers .= "$PCuser[$i]-";
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$PCusersARY[$user_count] = $PCuser[$i];
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$user_count++;
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}
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$i++;
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}
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### END gather pause code information by user IDs
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##### BEGIN Gather all agent time records and parse through them in PHP to save on DB load
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$stmt="select user,wait_sec,talk_sec,dispo_sec,pause_sec,lead_id,status,dead_sec from vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' $group_SQL $user_group_SQL limit 10000000;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$rows_to_print = mysql_num_rows($rslt);
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$i=0;
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$j=0;
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$k=0;
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$uc=0;
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while ($i < $rows_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$user = $row[0];
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$wait = $row[1];
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$talk = $row[2];
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$dispo = $row[3];
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$pause = $row[4];
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$lead = $row[5];
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$status = $row[6];
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$dead = $row[7];
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if ($wait > 30000) {$wait=0;}
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if ($talk > 30000) {$talk=0;}
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if ($dispo > 30000) {$dispo=0;}
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if ($pause > 30000) {$pause=0;}
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if ($dead > 30000) {$dead=0;}
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$TOTwait = ($TOTwait + $wait);
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$TOTtalk = ($TOTtalk + $talk);
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$TOTdispo = ($TOTdispo + $dispo);
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$TOTpause = ($TOTpause + $pause);
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$TOTdead = ($TOTdead + $dead);
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$TOTALtime = ($TOTALtime + $pause + $dispo + $talk + $wait);
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if ( ($lead > 0) and ((!eregi("NULL",$status)) and (strlen($status) > 0)) ) {$TOTcalls++;}
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$user_found=0;
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if ($uc < 1)
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{
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$Suser[$uc] = $user;
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$uc++;
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}
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$m=0;
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while ( ($m < $uc) and ($m < 50000) )
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{
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if ($user == "$Suser[$m]")
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{
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$user_found++;
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$Swait[$m] = ($Swait[$m] + $wait);
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$Stalk[$m] = ($Stalk[$m] + $talk);
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$Sdispo[$m] = ($Sdispo[$m] + $dispo);
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$Spause[$m] = ($Spause[$m] + $pause);
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$Sdead[$m] = ($Sdead[$m] + $dead);
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if ( ($lead > 0) and ((!eregi("NULL",$status)) and (strlen($status) > 0)) ) {$Scalls[$m]++;}
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}
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$m++;
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}
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if ($user_found < 1)
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{
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$Scalls[$uc] = 0;
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$Suser[$uc] = $user;
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$Swait[$uc] = $wait;
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$Stalk[$uc] = $talk;
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$Sdispo[$uc] = $dispo;
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$Spause[$uc] = $pause;
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$Sdead[$uc] = $dead;
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if ($lead > 0) {$Scalls[$uc]++;}
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$uc++;
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}
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$i++;
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}
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if ($DB) {echo "Done gathering $i records, analyzing...<BR>\n";}
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##### END Gather all agent time records and parse through them in PHP to save on DB load
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############################################################################
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##### END gathering information from the database section
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############################################################################
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##### BEGIN print the output to screen or put into file output variable
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if ($file_download < 1)
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{
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echo "AGENT TIME BREAKDOWN:\n";
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echo "+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n";
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echo "| <a href=\"$LINKbase&stage=NAME\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=CALLS\">CALLS</a> | <a href=\"$LINKbase&stage=TCLOCK\">TIME CLOCK</a> | <a href=\"$LINKbase&stage=TIME\">AGENT TIME</a> | WAIT | TALK | DISPO | PAUSE | DEAD | |$sub_statusesHTML\n";
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echo "+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n";
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}
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else
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{
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$file_output .= "USER,ID,CALLS,TIME CLOCK,AGENT TIME,WAIT,TALK,DISPO,PAUSE,DEAD$sub_statusesFILE\n";
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}
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##### END print the output to screen or put into file output variable
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############################################################################
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##### BEGIN formatting data for output section
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############################################################################
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##### BEGIN loop through each user formatting data for output
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$AUTOLOGOUTflag=0;
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$m=0;
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while ( ($m < $uc) and ($m < 50000) )
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{
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$SstatusesHTML='';
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$SstatusesFILE='';
|
|
$Stime[$m] = ($Swait[$m] + $Stalk[$m] + $Sdispo[$m] + $Spause[$m]);
|
|
$RAWuser = $Suser[$m];
|
|
$RAWcalls = $Scalls[$m];
|
|
$RAWtimeSEC = $Stime[$m];
|
|
|
|
$Swait[$m]= sec_convert($Swait[$m],'H');
|
|
$Stalk[$m]= sec_convert($Stalk[$m],'H');
|
|
$Sdispo[$m]= sec_convert($Sdispo[$m],'H');
|
|
$Spause[$m]= sec_convert($Spause[$m],'H');
|
|
$Sdead[$m]= sec_convert($Sdead[$m],'H');
|
|
$Stime[$m]= sec_convert($Stime[$m],'H');
|
|
|
|
$RAWtime = $Stime[$m];
|
|
$RAWwait = $Swait[$m];
|
|
$RAWtalk = $Stalk[$m];
|
|
$RAWdispo = $Sdispo[$m];
|
|
$RAWpause = $Spause[$m];
|
|
$RAWdead = $Sdead[$m];
|
|
|
|
$n=0;
|
|
$user_name_found=0;
|
|
while ($n < $users_to_print)
|
|
{
|
|
if ($Suser[$m] == "$ULuser[$n]")
|
|
{
|
|
$user_name_found++;
|
|
$RAWname = $ULname[$n];
|
|
$Sname[$m] = $ULname[$n];
|
|
}
|
|
$n++;
|
|
}
|
|
if ($user_name_found < 1)
|
|
{
|
|
$RAWname = "NOT IN SYSTEM";
|
|
$Sname[$m] = $RAWname;
|
|
}
|
|
|
|
$n=0;
|
|
$punches_found=0;
|
|
while ($n < $punches_to_print)
|
|
{
|
|
if ($Suser[$m] == "$TCuser[$n]")
|
|
{
|
|
$punches_found++;
|
|
$RAWtimeTCsec = $TCtime[$n];
|
|
$TOTtimeTC = ($TOTtimeTC + $TCtime[$n]);
|
|
$StimeTC[$m]= sec_convert($TCtime[$n],'H');
|
|
$RAWtimeTC = $StimeTC[$m];
|
|
$StimeTC[$m] = sprintf("%10s", $StimeTC[$m]);
|
|
}
|
|
$n++;
|
|
}
|
|
if ($punches_found < 1)
|
|
{
|
|
$RAWtimeTCsec = "0";
|
|
$StimeTC[$m]= "0:00";
|
|
$RAWtimeTC = $StimeTC[$m];
|
|
$StimeTC[$m] = sprintf("%10s", $StimeTC[$m]);
|
|
}
|
|
|
|
### Check if the user had an AUTOLOGOUT timeclock event during the time period
|
|
$TCuserAUTOLOGOUT = ' ';
|
|
$stmt="select count(*) from vicidial_timeclock_log where event='AUTOLOGOUT' and user='$Suser[$m]' and event_date >= '$query_date_BEGIN' and event_date <= '$query_date_END';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$autologout_results = mysql_num_rows($rslt);
|
|
if ($autologout_results > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$TCuserAUTOLOGOUT = '*';
|
|
$AUTOLOGOUTflag++;
|
|
}
|
|
}
|
|
|
|
### BEGIN loop through each status ###
|
|
$n=0;
|
|
while ($n < $sub_status_count)
|
|
{
|
|
$Sstatus=$sub_statusesARY[$n];
|
|
$SstatusTXT='';
|
|
### BEGIN loop through each stat line ###
|
|
$i=0; $status_found=0;
|
|
while ( ($i < $subs_to_print) and ($status_found < 1) )
|
|
{
|
|
if ( ($Suser[$m]=="$PCuser[$i]") and ($Sstatus=="$sub_status[$i]") )
|
|
{
|
|
$USERcodePAUSE_MS = sec_convert($PCpause_sec[$i],'H');
|
|
$pfUSERcodePAUSE_MS = sprintf("%10s", $USERcodePAUSE_MS);
|
|
|
|
$SstatusTXT = sprintf("%10s", $pfUSERcodePAUSE_MS);
|
|
$SstatusesHTML .= " $SstatusTXT |";
|
|
$SstatusesFILE .= ",$pfUSERcodePAUSE_MS";
|
|
$status_found++;
|
|
}
|
|
$i++;
|
|
}
|
|
if ($status_found < 1)
|
|
{
|
|
$SstatusesHTML .= " 0:00 |";
|
|
}
|
|
### END loop through each stat line ###
|
|
$n++;
|
|
}
|
|
### END loop through each status ###
|
|
|
|
$Swait[$m]= sprintf("%10s", $Swait[$m]);
|
|
$Stalk[$m]= sprintf("%10s", $Stalk[$m]);
|
|
$Sdispo[$m]= sprintf("%10s", $Sdispo[$m]);
|
|
$Spause[$m]= sprintf("%10s", $Spause[$m]);
|
|
$Sdead[$m]= sprintf("%10s", $Sdead[$m]);
|
|
$Scalls[$m]= sprintf("%8s", $Scalls[$m]);
|
|
$Stime[$m]= sprintf("%10s", $Stime[$m]);
|
|
|
|
if ($non_latin < 1)
|
|
{
|
|
$Sname[$m]= sprintf("%-15s", $Sname[$m]);
|
|
while(strlen($Sname[$m])>15) {$Sname[$m] = substr("$Sname[$m]", 0, -1);}
|
|
$Suser[$m] = sprintf("%-8s", $Suser[$m]);
|
|
while(strlen($Suser[$m])>8) {$Suser[$m] = substr("$Suser[$m]", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$Sname[$m]= sprintf("%-45s", $Sname[$m]);
|
|
while(mb_strlen($Sname[$m],'utf-8')>15) {$Sname[$m] = mb_substr("$Sname[$m]", 0, -1,'utf-8');}
|
|
$Suser[$m] = sprintf("%-24s", $Suser[$m]);
|
|
while(mb_strlen($Suser[$m],'utf-8')>8) {$Suser[$m] = mb_substr("$Suser[$m]", 0, -1,'utf-8');}
|
|
}
|
|
|
|
|
|
if ($file_download < 1)
|
|
{
|
|
$Toutput = "| $Sname[$m] | <a href=\"./user_stats.php?user=$RAWuser\">$Suser[$m]</a> | $Scalls[$m] | $StimeTC[$m]$TCuserAUTOLOGOUT| $Stime[$m] | $Swait[$m] | $Stalk[$m] | $Sdispo[$m] | $Spause[$m] | $Sdead[$m] | |$SstatusesHTML\n";
|
|
}
|
|
else
|
|
{
|
|
$fileToutput = "$RAWname,$RAWuser,$RAWcalls,$RAWtimeTC,$RAWtime,$RAWwait,$RAWtalk,$RAWdispo,$RAWpause,$RAWdead$SstatusesFILE\n";
|
|
}
|
|
|
|
$TOPsorted_output[$m] = $Toutput;
|
|
$TOPsorted_outputFILE[$m] = $fileToutput;
|
|
|
|
if ($stage == 'NAME')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%020s", $RAWname) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$RAWcalls;
|
|
}
|
|
if ($stage == 'ID')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$RAWcalls;
|
|
}
|
|
if ($stage == 'CALLS')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$RAWcalls;
|
|
}
|
|
if ($stage == 'TIME')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%010s", $RAWtimeSEC) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$RAWtimeSEC;
|
|
}
|
|
if ($stage == 'TCLOCK')
|
|
{
|
|
$TOPsort[$m] = '' . sprintf("%010s", $RAWtimeTCsec) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
|
|
$TOPsortTALLY[$m]=$RAWtimeTCsec;
|
|
}
|
|
if (!ereg("NAME|ID|TIME|CALLS|TCLOCK",$stage))
|
|
if ($file_download < 1)
|
|
{echo "$Toutput";}
|
|
else
|
|
{$file_output .= "$fileToutput";}
|
|
|
|
if ($TOPsortMAX < $TOPsortTALLY[$m]) {$TOPsortMAX = $TOPsortTALLY[$m];}
|
|
|
|
# echo "$Suser[$m]|$Sname[$m]|$Swait[$m]|$Stalk[$m]|$Sdispo[$m]|$Spause[$m]|$Scalls[$m]\n";
|
|
$m++;
|
|
}
|
|
##### END loop through each user formatting data for output
|
|
|
|
|
|
$TOT_AGENTS = sprintf("%4s", $m);
|
|
$k=$m;
|
|
|
|
if ($DB) {echo "Done analyzing... $TOTwait|$TOTtalk|$TOTdispo|$TOTpause|$TOTdead|$TOTALtime|$TOTcalls|$uc|<BR>\n";}
|
|
|
|
|
|
### BEGIN sort through output to display properly ###
|
|
if (ereg("NAME|ID|TIME|CALLS|TCLOCK",$stage))
|
|
{
|
|
if (ereg("ID",$stage))
|
|
{sort($TOPsort, SORT_NUMERIC);}
|
|
if (ereg("TIME|CALLS|TCLOCK",$stage))
|
|
{rsort($TOPsort, SORT_NUMERIC);}
|
|
if (ereg("NAME",$stage))
|
|
{rsort($TOPsort, SORT_STRING);}
|
|
|
|
$m=0;
|
|
while ($m < $k)
|
|
{
|
|
$sort_split = explode("-----",$TOPsort[$m]);
|
|
$i = $sort_split[1];
|
|
$sort_order[$m] = "$i";
|
|
if ($file_download < 1)
|
|
{echo "$TOPsorted_output[$i]";}
|
|
else
|
|
{$file_output .= "$TOPsorted_outputFILE[$i]";}
|
|
$m++;
|
|
}
|
|
}
|
|
### END sort through output to display properly ###
|
|
|
|
############################################################################
|
|
##### END formatting data for output section
|
|
############################################################################
|
|
|
|
|
|
|
|
|
|
############################################################################
|
|
##### BEGIN last line totals output section
|
|
############################################################################
|
|
$SUMstatusesHTML='';
|
|
$SUMstatusesFILE='';
|
|
$TOTtotPAUSE=0;
|
|
$n=0;
|
|
while ($n < $sub_status_count)
|
|
{
|
|
$Scalls=0;
|
|
$Sstatus=$sub_statusesARY[$n];
|
|
$SUMstatusTXT='';
|
|
### BEGIN loop through each stat line ###
|
|
$i=0; $status_found=0;
|
|
while ($i < $subs_to_print)
|
|
{
|
|
if ($Sstatus=="$sub_status[$i]")
|
|
{
|
|
$Scalls = ($Scalls + $PCpause_sec[$i]);
|
|
$status_found++;
|
|
}
|
|
$i++;
|
|
}
|
|
### END loop through each stat line ###
|
|
if ($status_found < 1)
|
|
{
|
|
$SUMstatusesHTML .= " 0 |";
|
|
}
|
|
else
|
|
{
|
|
$TOTtotPAUSE = ($TOTtotPAUSE + $Scalls);
|
|
|
|
$USERsumstatPAUSE_MS = sec_convert($Scalls,'H');
|
|
$pfUSERsumstatPAUSE_MS = sprintf("%11s", $USERsumstatPAUSE_MS);
|
|
|
|
$SUMstatusTXT = sprintf("%10s", $pfUSERsumstatPAUSE_MS);
|
|
$SUMstatusesHTML .= "$SUMstatusTXT |";
|
|
$SUMstatusesFILE .= ",$pfUSERsumstatPAUSE_MS";
|
|
}
|
|
$n++;
|
|
}
|
|
### END loop through each status ###
|
|
|
|
### call function to calculate and print dialable leads
|
|
$TOTwait = sec_convert($TOTwait,'H');
|
|
$TOTtalk = sec_convert($TOTtalk,'H');
|
|
$TOTdispo = sec_convert($TOTdispo,'H');
|
|
$TOTpause = sec_convert($TOTpause,'H');
|
|
$TOTdead = sec_convert($TOTdead,'H');
|
|
$TOTALtime = sec_convert($TOTALtime,'H');
|
|
$TOTtimeTC = sec_convert($TOTtimeTC,'H');
|
|
|
|
$TOTcalls = sprintf("%8s", $TOTcalls);
|
|
$TOTwait = sprintf("%11s", $TOTwait);
|
|
$TOTtalk = sprintf("%11s", $TOTtalk);
|
|
$TOTdispo = sprintf("%11s", $TOTdispo);
|
|
$TOTpause = sprintf("%11s", $TOTpause);
|
|
$TOTdead = sprintf("%11s", $TOTdead);
|
|
$TOTALtime = sprintf("%11s", $TOTALtime);
|
|
$TOTtimeTC = sprintf("%11s", $TOTtimeTC);
|
|
###### END LAST LINE TOTALS FORMATTING ##########
|
|
|
|
|
|
|
|
if ($file_download < 1)
|
|
{
|
|
echo "+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n";
|
|
echo "| TOTALS AGENTS:$TOT_AGENTS | $TOTcalls |$TOTtimeTC |$TOTALtime |$TOTwait |$TOTtalk |$TOTdispo |$TOTpause |$TOTdead | |$SUMstatusesHTML\n";
|
|
echo "+----------------------------+----------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n";
|
|
if ($AUTOLOGOUTflag > 0)
|
|
{echo " * denotes AUTOLOGOUT from timeclock\n";}
|
|
echo "\n\n</PRE>";
|
|
}
|
|
else
|
|
{
|
|
$file_output .= "TOTALS,$TOT_AGENTS,$TOTcalls,$TOTtimeTC,$TOTALtime,$TOTwait,$TOTtalk,$TOTdispo,$TOTpause,$TOTdead$SUMstatusesFILE\n";
|
|
}
|
|
}
|
|
|
|
############################################################################
|
|
##### END formatting data for output section
|
|
############################################################################
|
|
|
|
|
|
|
|
|
|
|
|
if ($file_download > 0)
|
|
{
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AGENT_TIME$US$FILE_TIME.csv";
|
|
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$file_output";
|
|
|
|
exit;
|
|
}
|
|
|
|
|
|
############################################################################
|
|
##### BEGIN HTML form section
|
|
############################################################################
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
|
|
echo "<TABLE CELLSPACING=3><TR><TD VALIGN=TOP> Dates:<BR>";
|
|
echo "<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">\n";
|
|
echo "<BR> to <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">\n";
|
|
echo "</TD><TD VALIGN=TOP> Campaigns:<BR>";
|
|
echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
|
|
if (eregi("--ALL--",$group_string))
|
|
{echo "<option value=\"--ALL--\" selected>-- ALL CAMPAIGNS --</option>\n";}
|
|
else
|
|
{echo "<option value=\"--ALL--\">-- ALL CAMPAIGNS --</option>\n";}
|
|
$o=0;
|
|
while ($campaigns_to_print > $o)
|
|
{
|
|
if (eregi("$groups[$o]\|",$group_string)) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
echo "</SELECT>\n";
|
|
echo "</TD><TD VALIGN=TOP>User Groups:<BR>";
|
|
echo "<SELECT SIZE=5 NAME=user_group[] multiple>\n";
|
|
|
|
if (eregi("--ALL--",$user_group_string))
|
|
{echo "<option value=\"--ALL--\" selected>-- ALL USER GROUPS --</option>\n";}
|
|
else
|
|
{echo "<option value=\"--ALL--\">-- ALL USER GROUPS --</option>\n";}
|
|
$o=0;
|
|
while ($user_groups_to_print > $o)
|
|
{
|
|
if (eregi("$user_groups[$o]\|",$user_group_string)) {echo "<option selected value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
|
else {echo "<option value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
echo "</SELECT>\n";
|
|
echo "</TD><TD VALIGN=TOP>Shift:<BR>";
|
|
echo "<SELECT SIZE=1 NAME=shift>\n";
|
|
echo "<option selected value=\"$shift\">$shift</option>\n";
|
|
echo "<option value=\"\">--</option>\n";
|
|
echo "<option value=\"AM\">AM</option>\n";
|
|
echo "<option value=\"PM\">PM</option>\n";
|
|
echo "<option value=\"ALL\">ALL</option>\n";
|
|
echo "</SELECT><BR><BR>\n";
|
|
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
|
|
echo "</TD><TD VALIGN=TOP> ";
|
|
|
|
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> \n";
|
|
echo " <a href=\"$LINKbase&stage=$stage&file_download=1\">DOWNLOAD</a> | \n";
|
|
echo " <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
|
|
echo "</FONT>\n";
|
|
echo "</TD></TR></TABLE>";
|
|
|
|
echo "</FORM>\n\n";
|
|
############################################################################
|
|
##### END HTML form section
|
|
############################################################################
|
|
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
echo "<font size=1 color=white>$RUNtime</font>\n";
|
|
|
|
|
|
##### BEGIN horizontal yellow transparent bar graph overlay on top of agent stats
|
|
echo "</span>\n";
|
|
echo "<span style=\"position:absolute;left:3px;top:3px;z-index:18;\" id=agent_status_bars>\n";
|
|
echo "<PRE><FONT SIZE=2>\n\n\n\n\n\n\n\n";
|
|
|
|
if ($stage == 'NAME') {$k=0;}
|
|
$m=0;
|
|
while ($m < $k)
|
|
{
|
|
$sort_split = explode("-----",$TOPsort[$m]);
|
|
$i = $sort_split[1];
|
|
$sort_order[$m] = "$i";
|
|
|
|
if ( ($TOPsortTALLY[$i] < 1) or ($TOPsortMAX < 1) )
|
|
{echo " \n";}
|
|
else
|
|
{
|
|
echo " <SPAN class=\"yellow\">";
|
|
$TOPsortPLOT = ( ($TOPsortTALLY[$i] / $TOPsortMAX) * 110 );
|
|
$h=0;
|
|
while ($h <= $TOPsortPLOT)
|
|
{
|
|
echo " ";
|
|
$h++;
|
|
}
|
|
echo "</SPAN>\n";
|
|
}
|
|
$m++;
|
|
}
|
|
|
|
echo "</span>\n";
|
|
##### END horizontal yellow transparent bar graph overlay on top of agent stats
|
|
|
|
?>
|
|
|
|
</BODY></HTML>
|