mattf
92cdc776c5
Re-labeled several scripts to refrect proper names git-svn-id: svn://192.168.202.10@1134 3d104415-ff17-0410-8863-d5cf3c621b8a
458 lines
17 KiB
PHP
458 lines
17 KiB
PHP
<?php
|
|
# AST_timeonVDADallSUMMARY.php
|
|
#
|
|
# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
|
|
#
|
|
# Summary for all campaigns live real-time stats for the VICIDIAL Auto-Dialer all servers
|
|
#
|
|
# STOP=4000, SLOW=40, GO=4 seconds refresh interval
|
|
#
|
|
# changes:
|
|
# 61102-1616 - first build
|
|
# 61215-1131 - added answered calls and drop percent taken from answered calls
|
|
# 70111-1600 - added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
|
|
# 70619-1339 - Added Status Category tally display
|
|
# 71029-1900 - Changed CLOSER-type to not require campaign_id restriction
|
|
# 80525-1040 - Added IVR status summary display for inbound calls
|
|
# 90310-2119 - Added admin header
|
|
# 90508-0644 - Changed to PHP long tags
|
|
#
|
|
|
|
header ("Content-type: text/html; charset=utf-8");
|
|
|
|
require("dbconnect.php");
|
|
|
|
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
|
|
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
|
|
$PHP_SELF=$_SERVER['PHP_SELF'];
|
|
if (isset($_GET["RR"])) {$RR=$_GET["RR"];}
|
|
elseif (isset($_POST["RR"])) {$RR=$_POST["RR"];}
|
|
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
|
|
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
|
|
if (isset($_GET["adastats"])) {$adastats=$_GET["adastats"];}
|
|
elseif (isset($_POST["adastats"])) {$adastats=$_POST["adastats"];}
|
|
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
|
|
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
|
|
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
|
|
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
|
|
|
|
if (!isset($RR)) {$gRRroup=4;}
|
|
|
|
|
|
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
|
|
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
|
|
|
|
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$auth=$row[0];
|
|
|
|
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
|
|
{
|
|
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
|
|
Header("HTTP/1.0 401 Unauthorized");
|
|
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
|
|
exit;
|
|
}
|
|
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
$STARTtime = date("U");
|
|
|
|
$stmt="select campaign_id from vicidial_campaigns where active='Y';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if (!isset($DB)) {$DB=0;}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$groups_to_print = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $groups_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$groups[$i] =$row[0];
|
|
$i++;
|
|
}
|
|
|
|
if (!isset($RR)) {$RR=4;}
|
|
|
|
?>
|
|
|
|
<HTML>
|
|
<HEAD>
|
|
<STYLE type="text/css">
|
|
<!--
|
|
.green {color: white; background-color: green}
|
|
.red {color: white; background-color: red}
|
|
.lightblue {color: black; background-color: #ADD8E6}
|
|
.blue {color: white; background-color: blue}
|
|
.midnightblue {color: white; background-color: #191970}
|
|
.purple {color: white; background-color: purple}
|
|
.violet {color: black; background-color: #EE82EE}
|
|
.thistle {color: black; background-color: #D8BFD8}
|
|
.olive {color: white; background-color: #808000}
|
|
.yellow {color: black; background-color: yellow}
|
|
.khaki {color: black; background-color: #F0E68C}
|
|
.orange {color: black; background-color: orange}
|
|
|
|
.r1 {color: black; background-color: #FFCCCC}
|
|
.r2 {color: black; background-color: #FF9999}
|
|
.r3 {color: black; background-color: #FF6666}
|
|
.r4 {color: white; background-color: #FF0000}
|
|
.b1 {color: black; background-color: #CCCCFF}
|
|
.b2 {color: black; background-color: #9999FF}
|
|
.b3 {color: black; background-color: #6666FF}
|
|
.b4 {color: white; background-color: #0000FF}
|
|
-->
|
|
</STYLE>
|
|
|
|
<?php
|
|
|
|
echo"<META HTTP-EQUIV=Refresh CONTENT=\"$RR; URL=$PHP_SELF?RR=$RR&DB=$DB&adastats=$adastats\">\n";
|
|
echo "<TITLE>Real-Time All Campaigns Summary</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
|
|
$short_header=1;
|
|
|
|
require("admin_header.php");
|
|
|
|
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
|
|
|
|
echo "<b>Real-Time All Campaigns Summary</b> \n";
|
|
echo "<a href=\"$PHP_SELF?group=$group&RR=4000&DB=$DB&adastats=$adastats\">STOP</a> | ";
|
|
echo "<a href=\"$PHP_SELF?group=$group&RR=40&DB=$DB&adastats=$adastats\">SLOW</a> | ";
|
|
echo "<a href=\"$PHP_SELF?group=$group&RR=4&DB=$DB&adastats=$adastats\">GO</a> ";
|
|
echo " </FONT>\n";
|
|
if ($adastats<2)
|
|
{
|
|
echo "<a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=2\"><font size=1>+ VIEW MORE SETTINGS</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo "<a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=1\"><font size=1>- VIEW LESS SETTINGS</font></a>";
|
|
}
|
|
echo " <a href=\"./admin.php?ADD=999999\">REPORTS</a>";
|
|
echo "<BR><BR>\n\n";
|
|
|
|
$k=0;
|
|
while($k<$groups_to_print)
|
|
{
|
|
$NFB = '<b><font size=3 face="courier">';
|
|
$NFE = '</font></b>';
|
|
$F=''; $FG=''; $B=''; $BG='';
|
|
|
|
$group = $groups[$k];
|
|
echo "<b><a href=\"./AST_timeonVDADall.php?group=$group&RR=$RR&DB=$DB&adastats=$adastats\">$group</a></b> - ";
|
|
echo "<a href=\"./admin.php?ADD=34&campaign_id=$group\">Modify</a>\n";
|
|
|
|
|
|
$stmt = "select count(*) from vicidial_campaigns where campaign_id='$group' and campaign_allow_inbound='Y';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$campaign_allow_inbound = $row[0];
|
|
|
|
$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$DIALlev = $row[0];
|
|
$DIALstatusA = $row[1];
|
|
$DIALstatusB = $row[2];
|
|
$DIALstatusC = $row[3];
|
|
$DIALstatusD = $row[4];
|
|
$DIALstatusE = $row[5];
|
|
$DIALorder = $row[6];
|
|
$DIALfilter = $row[7];
|
|
$HOPlev = $row[8];
|
|
$DIALmethod = $row[9];
|
|
$maxDIALlev = $row[10];
|
|
$DROPmax = $row[11];
|
|
$targetDIFF = $row[12];
|
|
$ADAintense = $row[13];
|
|
$ADAavailonly = $row[14];
|
|
$TAPERtime = $row[15];
|
|
$CALLtime = $row[16];
|
|
$DIALtimeout = $row[17];
|
|
$DIALstatuses = $row[18];
|
|
$DIALstatuses = (preg_replace("/ -$|^ /","",$DIALstatuses));
|
|
$DIALstatuses = (ereg_replace(' ',', ',$DIALstatuses));
|
|
|
|
$stmt="select count(*) from vicidial_hopper where campaign_id='" . mysql_real_escape_string($group) . "';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDhop = $row[0];
|
|
|
|
$stmt="select dialable_leads,calls_today,drops_today,drops_answers_today_pct,differential_onemin,agents_average_onemin,balance_trunk_fill,answers_today,status_category_1,status_category_count_1,status_category_2,status_category_count_2,status_category_3,status_category_count_3,status_category_4,status_category_count_4 from vicidial_campaign_stats where campaign_id='" . mysql_real_escape_string($group) . "';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$DAleads = $row[0];
|
|
$callsTODAY = $row[1];
|
|
$dropsTODAY = $row[2];
|
|
$drpctTODAY = $row[3];
|
|
$diffONEMIN = $row[4];
|
|
$agentsONEMIN = $row[5];
|
|
$balanceFILL = $row[6];
|
|
$answersTODAY = $row[7];
|
|
$VSCcat1 = $row[8];
|
|
$VSCcat1tally = $row[9];
|
|
$VSCcat2 = $row[10];
|
|
$VSCcat2tally = $row[11];
|
|
$VSCcat3 = $row[12];
|
|
$VSCcat3tally = $row[13];
|
|
$VSCcat4 = $row[14];
|
|
$VSCcat4tally = $row[15];
|
|
|
|
if ( ($diffONEMIN != 0) and ($agentsONEMIN > 0) )
|
|
{
|
|
$diffpctONEMIN = ( ($diffONEMIN / $agentsONEMIN) * 100);
|
|
$diffpctONEMIN = sprintf("%01.2f", $diffpctONEMIN);
|
|
}
|
|
else {$diffpctONEMIN = '0.00';}
|
|
|
|
$stmt="select sum(local_trunk_shortage) from vicidial_campaign_server_stats where campaign_id='" . mysql_real_escape_string($group) . "';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$balanceSHORT = $row[0];
|
|
|
|
echo "<BR><table cellpadding=0 cellspacing=0><TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DIAL LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $DIALlev </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>TRUNK SHORT/FILL:</B></TD><TD ALIGN=LEFT><font size=2> $balanceSHORT / $balanceFILL </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>FILTER:</B></TD><TD ALIGN=LEFT><font size=2> $DIALfilter </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B> TIME:</B> </TD><TD ALIGN=LEFT><font size=2> $NOW_TIME </TD>";
|
|
echo "";
|
|
echo "</TR>";
|
|
|
|
if ($adastats>1)
|
|
{
|
|
echo "<TR BGCOLOR=\"#CCCCCC\">";
|
|
echo "<TD ALIGN=RIGHT><font size=2> <B>MAX LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $maxDIALlev </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED MAX:</B></TD><TD ALIGN=LEFT><font size=2> $DROPmax% </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>TARGET DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $targetDIFF </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>INTENSITY:</B></TD><TD ALIGN=LEFT><font size=2> $ADAintense </TD>";
|
|
echo "</TR>";
|
|
|
|
echo "<TR BGCOLOR=\"#CCCCCC\">";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DIAL TIMEOUT:</B></TD><TD ALIGN=LEFT><font size=2> $DIALtimeout </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>TAPER TIME:</B></TD><TD ALIGN=LEFT><font size=2> $TAPERtime </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>LOCAL TIME:</B></TD><TD ALIGN=LEFT><font size=2> $CALLtime </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>AVAIL ONLY:</B></TD><TD ALIGN=LEFT><font size=2> $ADAavailonly </TD>";
|
|
echo "</TR>";
|
|
}
|
|
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DIALABLE LEADS:</B></TD><TD ALIGN=LEFT><font size=2> $DAleads </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>CALLS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $callsTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>AVG AGENTS:</B></TD><TD ALIGN=LEFT><font size=2> $agentsONEMIN </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DIAL METHOD:</B></TD><TD ALIGN=LEFT><font size=2> $DIALmethod </TD>";
|
|
echo "</TR>";
|
|
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>HOPPER LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $HOPlev </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED / ANSWERED:</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY / $answersTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DL DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $diffONEMIN </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>STATUSES:</B></TD><TD ALIGN=LEFT><font size=2> $DIALstatuses </TD>";
|
|
echo "</TR>";
|
|
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>LEADS IN HOPPER:</B></TD><TD ALIGN=LEFT><font size=2> $VDhop </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED PERCENT:</B></TD><TD ALIGN=LEFT><font size=2> ";
|
|
if ($drpctTODAY >= $DROPmax)
|
|
{echo "<font color=red><B>$drpctTODAY%</B></font>";}
|
|
else
|
|
{echo "$drpctTODAY%";}
|
|
echo " </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $diffpctONEMIN% </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>ORDER:</B></TD><TD ALIGN=LEFT><font size=2> $DIALorder </TD>";
|
|
echo "</TR>";
|
|
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=LEFT COLSPAN=8>";
|
|
if ( (!eregi('NULL',$VSCcat1)) and (strlen($VSCcat1)>0) )
|
|
{echo "<font size=2><B>$VSCcat1:</B> $VSCcat1tally \n";}
|
|
if ( (!eregi('NULL',$VSCcat2)) and (strlen($VSCcat2)>0) )
|
|
{echo "<font size=2><B>$VSCcat2:</B> $VSCcat2tally \n";}
|
|
if ( (!eregi('NULL',$VSCcat3)) and (strlen($VSCcat3)>0) )
|
|
{echo "<font size=2><B>$VSCcat3:</B> $VSCcat3tally \n";}
|
|
if ( (!eregi('NULL',$VSCcat4)) and (strlen($VSCcat4)>0) )
|
|
{echo "<font size=2><B>$VSCcat4:</B> $VSCcat4tally \n";}
|
|
echo "</TD></TR>";
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=LEFT COLSPAN=8>";
|
|
|
|
### Header finish
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### START calculating calls/agents
|
|
################################################################################
|
|
|
|
################################################################################
|
|
###### OUTBOUND CALLS
|
|
################################################################################
|
|
if ($campaign_allow_inbound > 0)
|
|
{
|
|
$stmt="select closer_campaigns from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$closer_campaigns = preg_replace("/^ | -$/","",$row[0]);
|
|
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
|
$closer_campaigns = "'$closer_campaigns'";
|
|
|
|
$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') and ( (call_type='IN' and campaign_id IN($closer_campaigns)) or (campaign_id='" . mysql_real_escape_string($group) . "' and call_type='OUT') );";
|
|
}
|
|
else
|
|
{
|
|
if ($group=='XXXX-ALL-ACTIVE-XXXX') {$groupSQL = '';}
|
|
else {$groupSQL = " and campaign_id='" . mysql_real_escape_string($group) . "'";}
|
|
|
|
$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') $groupSQL;";
|
|
}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$parked_to_print = mysql_num_rows($rslt);
|
|
if ($parked_to_print > 0)
|
|
{
|
|
$i=0;
|
|
$out_total=0;
|
|
$out_ring=0;
|
|
$out_live=0;
|
|
$in_ivr=0;
|
|
while ($i < $parked_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
if (eregi("LIVE",$row[0]))
|
|
{$out_live++;}
|
|
else
|
|
{
|
|
if (eregi("IVR",$row[0]))
|
|
{$in_ivr++;}
|
|
if (eregi("CLOSER",$row[0]))
|
|
{$nothing=1;}
|
|
else
|
|
{$out_ring++;}
|
|
}
|
|
$out_total++;
|
|
$i++;
|
|
}
|
|
|
|
if ($out_live > 0) {$F='<FONT class="r1">'; $FG='</FONT>';}
|
|
if ($out_live > 4) {$F='<FONT class="r2">'; $FG='</FONT>';}
|
|
if ($out_live > 9) {$F='<FONT class="r3">'; $FG='</FONT>';}
|
|
if ($out_live > 14) {$F='<FONT class="r4">'; $FG='</FONT>';}
|
|
|
|
if ($campaign_allow_inbound > 0)
|
|
{echo "$NFB$out_total$NFE current active calls \n";}
|
|
else
|
|
{echo "$NFB$out_total$NFE calls being placed \n";}
|
|
|
|
echo "$NFB$out_ring$NFE calls ringing \n";
|
|
echo "$NFB$F $out_live $FG$NFE calls waiting for agents \n";
|
|
echo "$NFB $in_ivr$NFE calls in IVR \n";
|
|
}
|
|
else
|
|
{
|
|
echo " NO LIVE CALLS WAITING \n";
|
|
}
|
|
|
|
|
|
###################################################################################
|
|
###### TIME ON SYSTEM
|
|
###################################################################################
|
|
|
|
$agent_incall=0;
|
|
$agent_ready=0;
|
|
$agent_paused=0;
|
|
$agent_total=0;
|
|
|
|
$stmt="select extension,user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id from vicidial_live_agents where campaign_id='" . mysql_real_escape_string($group) . "';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$talking_to_print = mysql_num_rows($rslt);
|
|
if ($talking_to_print > 0)
|
|
{
|
|
$i=0;
|
|
$agentcount=0;
|
|
while ($i < $talking_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if (eregi("READY|PAUSED",$row[3]))
|
|
{
|
|
$row[5]=$row[6];
|
|
}
|
|
$Lstatus = $row[3];
|
|
$status = sprintf("%-6s", $row[3]);
|
|
if (!eregi("INCALL|QUEUE",$row[3]))
|
|
{$call_time_S = ($STARTtime - $row[6]);}
|
|
else
|
|
{$call_time_S = ($STARTtime - $row[5]);}
|
|
|
|
$call_time_M = ($call_time_S / 60);
|
|
$call_time_M = round($call_time_M, 2);
|
|
$call_time_M_int = intval("$call_time_M");
|
|
$call_time_SEC = ($call_time_M - $call_time_M_int);
|
|
$call_time_SEC = ($call_time_SEC * 60);
|
|
$call_time_SEC = round($call_time_SEC, 0);
|
|
if ($call_time_SEC < 10) {$call_time_SEC = "0$call_time_SEC";}
|
|
$call_time_MS = "$call_time_M_int:$call_time_SEC";
|
|
$call_time_MS = sprintf("%7s", $call_time_MS);
|
|
$G = ''; $EG = '';
|
|
if (eregi("PAUSED",$row[3]))
|
|
{
|
|
if ($call_time_M_int >= 30)
|
|
{$i++; continue;}
|
|
else
|
|
{
|
|
$agent_paused++; $agent_total++;
|
|
}
|
|
}
|
|
|
|
if ( (eregi("INCALL",$status)) or (eregi("QUEUE",$status)) ) {$agent_incall++; $agent_total++;}
|
|
if ( (eregi("READY",$status)) or (eregi("CLOSER",$status)) ) {$agent_ready++; $agent_total++;}
|
|
$agentcount++;
|
|
|
|
|
|
$i++;
|
|
}
|
|
|
|
if ($agent_ready > 0) {$B='<FONT class="b1">'; $BG='</FONT>';}
|
|
if ($agent_ready > 4) {$B='<FONT class="b2">'; $BG='</FONT>';}
|
|
if ($agent_ready > 9) {$B='<FONT class="b3">'; $BG='</FONT>';}
|
|
if ($agent_ready > 14) {$B='<FONT class="b4">'; $BG='</FONT>';}
|
|
|
|
echo "\n<BR>\n";
|
|
|
|
echo "$NFB$agent_total$NFE agents logged in \n";
|
|
echo "$NFB$agent_incall$NFE agents in calls \n";
|
|
echo "$NFB$B $agent_ready $BG$NFE agents waiting \n";
|
|
echo "$NFB$agent_paused$NFE paused agents \n";
|
|
|
|
echo "<PRE><FONT SIZE=2>";
|
|
echo "";
|
|
}
|
|
else
|
|
{
|
|
echo " NO AGENTS ON CALLS<BR>\n";
|
|
}
|
|
|
|
################################################################################
|
|
### END calculating calls/agents
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
echo "</TD>";
|
|
echo "</TR>";
|
|
echo "</TABLE>";
|
|
|
|
echo "</FORM>\n\n";
|
|
$k++;
|
|
}
|
|
|
|
?>
|
|
</PRE>
|
|
</TD></TR></TABLE>
|
|
|
|
</BODY></HTML>
|