178 lines
5.7 KiB
PHP
178 lines
5.7 KiB
PHP
<?php
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# QM_live_monitor.php
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#
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# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# Script to initiate live monitoring from QueueMetrics link
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#
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# CHANGELOG:
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# 90529-2115 - First Build
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#
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$version = '2.2.0-1';
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$build = '90529-2115';
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header ("Content-type: text/html; charset=utf-8");
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require("dbconnect.php");
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require("functions.php");
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["campaign"])) {$campaign=$_GET["campaign"];}
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elseif (isset($_POST["campaign"])) {$campaign=$_POST["campaign"];}
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if (isset($_GET["user"])) {$user=$_GET["user"];}
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elseif (isset($_POST["user"])) {$user=$_POST["user"];}
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if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
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elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
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if (isset($_GET["session"])) {$session=$_GET["session"];}
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elseif (isset($_POST["session"])) {$session=$_POST["session"];}
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if (isset($_GET["phone"])) {$phone=$_GET["phone"];}
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elseif (isset($_POST["phone"])) {$phone=$_POST["phone"];}
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if (isset($_GET["type"])) {$type=$_GET["type"];}
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elseif (isset($_POST["type"])) {$type=$_POST["type"];}
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if (isset($_GET["call"])) {$call=$_GET["call"];}
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elseif (isset($_POST["call"])) {$call=$_POST["call"];}
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if (isset($_GET["QMuser"])) {$QMuser=$_GET["QMuser"];}
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elseif (isset($_POST["QMuser"])) {$QMuser=$_POST["QMuser"];}
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if (isset($_GET["extension"])) {$extension=$_GET["extension"];}
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elseif (isset($_POST["extension"])) {$extension=$_POST["extension"];}
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if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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$ERR=0;
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$ERRstring='';
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#############################################
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##### START QUEUEMETRICS LOGGING LOOKUP #####
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$stmt = "SELECT enable_queuemetrics_logging FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$enable_queuemetrics_logging = $row[0];
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}
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##### END QUEUEMETRICS LOGGING LOOKUP #####
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###########################################
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if ($enable_queuemetrics_logging > 0)
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{
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$stmt = "SELECT user,server_ip,conf_exten,comments FROM vicidial_live_agents where callerid='$call';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$vla_conf_ct = mysql_num_rows($rslt);
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if ($vla_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$VLAuser = $row[0];
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$VLAserver_ip = $row[1];
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$VLAconf_exten = $row[2];
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$stmt = "SELECT campaign_id,phone_number,call_type FROM vicidial_auto_calls where callerid='$call';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$vla_conf_ct = mysql_num_rows($rslt);
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if ($vla_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$VACcampaign = $row[0];
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$VACphone = $row[1];
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$VACtype = $row[2];
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if ($stage == 'MONITOR')
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{
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$script_name = getenv("SCRIPT_NAME");
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$server_name = getenv("SERVER_NAME");
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$server_port = getenv("SERVER_PORT");
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if (eregi("443",$server_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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$admDIR = "$HTTPprotocol$server_name$script_name";
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$admDIR = eregi_replace('QM_live_monitor.php','',$admDIR);
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$monitor_script = 'non_agent_api.php';
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$monitorURL = "$admDIR$monitor_script?source=queuemetrics&function=blind_monitor&user=$user&pass=$call&phone_login=$extension&session_id=$session&server_ip=$server_ip&stage=$stage";
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$monitorCONTENTS = file("$monitorURL");
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if (eregi('SUCCESS',$monitorCONTENTS[0]))
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{
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echo "<HTML><BODY BGCOLOR=\"E6E6E6\" onLoad=\"javascript:window.close();\">\n";
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}
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else
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{
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echo "<HTML><BODY BGCOLOR=\"E6E6E6\">\n";
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echo "$monitorCONTENTS[0]<BR>\n";
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}
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echo "<!-- $monitorURL -->\n";
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echo "<!-- $monitorCONTENTS[0] -->\n";
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=POST>\n";
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echo "<INPUT TYPE=BUTTON VALUE=\"Close Window\" onClick=\"javascript:window.close();\">";
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echo "\n";
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echo "</FORM>\n";
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echo "</BODY></HTML>\n";
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exit;
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}
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else
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{
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echo "<HTML><BODY BGCOLOR=\"E6E6E6\">";
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=POST>\n";
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echo "<INPUT TYPE=HIDDEN NAME=stage VALUE=\"MONITOR\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=campaign VALUE=\"$campaign\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=user VALUE=\"$user\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=server_ip VALUE=\"$server_ip\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=session VALUE=\"$session\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=phone VALUE=\"$phone\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=type VALUE=\"$type\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=call VALUE=\"$call\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=QMuser VALUE=\"$QMuser\">\n";
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echo "Remote Monitor:<BR>";
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echo "<TABLE CELLPADDING=4 CELLSPACING=1 BORDER=2>";
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echo "<TR><TD ALIGN=RIGHT>Agent: </TD><TD>$user</TD></TR>";
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echo "<TR><TD ALIGN=RIGHT>Customer: </TD><TD>$phone</TD></TR>";
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echo "<TR><TD ALIGN=RIGHT>Call Type: </TD><TD>$type</TD></TR>";
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echo "<TR><TD ALIGN=RIGHT>Queue: </TD><TD>$campaign</TD></TR>";
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echo "<TR><TD ALIGN=RIGHT>Extension: </TD>";
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echo "<TD><INPUT TYPE=TEXT NAME=extension SIZE=20 MAXLENGTH=20></TD></TR>\n";
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echo "<TR><TD ALIGN=CENTER COLSPAN=2><INPUT TYPE=BUTTON VALUE=\"Close Window\" onClick=\"javascript:window.close();\">";
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echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT></TD></TR>\n";
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echo "</FORM>";
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echo "</BODY></HTML>";
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exit;
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}
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}
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else
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{
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$ERR++;
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$ERRstring = "Call not found";
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}
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}
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else
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{
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$ERR++;
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$ERRstring = "Agent not found";
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}
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}
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else
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{
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$ERR++;
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$ERRstring = "QueueMetrics is not enabled on this system";
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}
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if ($ERR > 0)
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{
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echo "ERROR: $ERRstring\n";
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echo "<!-- Agent: $user -->\n";
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echo "<!-- Call: $call -->\n";
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exit;
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}
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exit;
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