mattf
8a4d1fd127
changed AST_timeonVDADall monitor links to use 0 prefix instead of 6 other small changes git-svn-id: svn://192.168.202.10@1028 3d104415-ff17-0410-8863-d5cf3c621b8a
1532 lines
65 KiB
PHP
1532 lines
65 KiB
PHP
<?
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# AST_timeonVDADall.php
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#
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# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# live real-time stats for the VICIDIAL Auto-Dialer all servers
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#
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# STOP=4000, SLOW=40, GO=4 seconds refresh interval
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#
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# CHANGELOG:
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# 50406-0920 - Added Paused agents < 1 min (Chris Doyle)
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# 51130-1218 - Modified layout and info to show all servers in a vicidial system
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# 60421-1043 - check GET/POST vars lines with isset to not trigger PHP NOTICES
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# 60511-1343 - Added leads and drop info at the top of the screen
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# 60608-1539 - Fixed CLOSER tallies for active calls
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# 60619-1658 - Added variable filtering to eliminate SQL injection attack threat
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# - Added required user/pass to gain access to this page
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# 60626-1453 - Added display of system load to bottom (Angelito Manansala)
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# 60901-1123 - Changed display elements at the top of the screen
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# 60905-1342 - Fixed non INCALL|QUEUE timer column
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# 61002-1642 - Added TRUNK SHORT/FILL stats
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# 61101-1318 - Added SIP and IAX Listen and Barge links option
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# 61101-1647 - Added Usergroup column and user name option as well as sorting
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# 61102-1155 - Made display of columns more modular, added ability to hide server info
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# 61215-1131 - Added answered calls and drop percent taken from answered calls
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# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
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# 70123-1151 - Added non_latin options for substr in display variables, thanks Marin Blu
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# 70206-1140 - Added call-type statuses to display(A-Auto, M-Manual, I-Inbound/Closer)
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# 70619-1339 - Added Status Category tally display
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# 71029-1900 - Changed CLOSER-type to not require campaign_id restriction
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# 80227-0418 - Added priority to waiting calls display
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# 80311-1550 - Added calls_today on all agents and wait time/in-group for inbound calls
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# 80422-0033 - Added phonediaplay option, allow for toggle-sorting on sortable fields
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# 80422-1001 - Fixed sort by phone login
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# 80424-0515 - Added non_latin lookup from system_settings
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# 80525-1040 - Added IVR status display and summary for inbound calls
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# 80619-2047 - Added DISPO status for post-call-work while paused
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# 80704-0543 - Added DEAD status for agents INCALL with no live call
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# 80822-1222 - Added option for display of customer phone number
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# 81011-0335 - Fixed remote agent display bug
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# 81022-1500 - Added inbound call stats display option
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# 81029-1023 - Changed drop percent calculation for multi-stat reports
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# 81029-1706 - Added pause code display if enabled per campaign
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# 81108-2337 - Added inbound-only section
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# 90105-1153 - Changed monitor links to use 0 prefix instead of 6
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#
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header ("Content-type: text/html; charset=utf-8");
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require("dbconnect.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
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elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
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if (isset($_GET["RR"])) {$RR=$_GET["RR"];}
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elseif (isset($_POST["RR"])) {$RR=$_POST["RR"];}
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if (isset($_GET["inbound"])) {$inbound=$_GET["inbound"];}
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elseif (isset($_POST["inbound"])) {$inbound=$_POST["inbound"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["usergroup"])) {$usergroup=$_GET["usergroup"];}
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elseif (isset($_POST["usergroup"])) {$usergroup=$_POST["usergroup"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["adastats"])) {$adastats=$_GET["adastats"];}
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elseif (isset($_POST["adastats"])) {$adastats=$_POST["adastats"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["SIPmonitorLINK"])) {$SIPmonitorLINK=$_GET["SIPmonitorLINK"];}
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elseif (isset($_POST["SIPmonitorLINK"])) {$SIPmonitorLINK=$_POST["SIPmonitorLINK"];}
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if (isset($_GET["IAXmonitorLINK"])) {$IAXmonitorLINK=$_GET["IAXmonitorLINK"];}
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elseif (isset($_POST["IAXmonitorLINK"])) {$IAXmonitorLINK=$_POST["IAXmonitorLINK"];}
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if (isset($_GET["UGdisplay"])) {$UGdisplay=$_GET["UGdisplay"];}
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elseif (isset($_POST["UGdisplay"])) {$UGdisplay=$_POST["UGdisplay"];}
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if (isset($_GET["UidORname"])) {$UidORname=$_GET["UidORname"];}
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elseif (isset($_POST["UidORname"])) {$UidORname=$_POST["UidORname"];}
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if (isset($_GET["orderby"])) {$orderby=$_GET["orderby"];}
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elseif (isset($_POST["orderby"])) {$orderby=$_POST["orderby"];}
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if (isset($_GET["SERVdisplay"])) {$SERVdisplay=$_GET["SERVdisplay"];}
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elseif (isset($_POST["SERVdisplay"])) {$SERVdisplay=$_POST["SERVdisplay"];}
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if (isset($_GET["CALLSdisplay"])) {$CALLSdisplay=$_GET["CALLSdisplay"];}
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elseif (isset($_POST["CALLSdisplay"])) {$CALLSdisplay=$_POST["CALLSdisplay"];}
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if (isset($_GET["PHONEdisplay"])) {$PHONEdisplay=$_GET["PHONEdisplay"];}
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elseif (isset($_POST["PHONEdisplay"])) {$PHONEdisplay=$_POST["PHONEdisplay"];}
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if (isset($_GET["CUSTPHONEdisplay"])) {$CUSTPHONEdisplay=$_GET["CUSTPHONEdisplay"];}
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elseif (isset($_POST["CUSTPHONEdisplay"])) {$CUSTPHONEdisplay=$_POST["CUSTPHONEdisplay"];}
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if (isset($_GET["with_inbound"])) {$with_inbound=$_GET["with_inbound"];}
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elseif (isset($_POST["with_inbound"])) {$with_inbound=$_POST["with_inbound"];}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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$i=0;
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while ($i < $qm_conf_ct)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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$i++;
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if (!isset($RR)) {$RR=40;}
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if (!isset($group)) {$group=''; $RR=40;}
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if (!isset($usergroup)) {$usergroup='';}
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if (!isset($UGdisplay)) {$UGdisplay=0;} # 0=no, 1=yes
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if (!isset($UidORname)) {$UidORname=0;} # 0=id, 1=name
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if (!isset($orderby)) {$orderby='timeup';}
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if (!isset($SERVdisplay)) {$SERVdisplay=1;} # 0=no, 1=yes
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if (!isset($CALLSdisplay)) {$CALLSdisplay=1;} # 0=no, 1=yes
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if (!isset($PHONEdisplay)) {$PHONEdisplay=0;} # 0=no, 1=yes
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if (!isset($CUSTPHONEdisplay)) {$CUSTPHONEdisplay=0;} # 0=no, 1=yes
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if (!isset($with_inbound)) {$with_inbound='N';} # N=no, Y=yes, O=only
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if (!isset($PAUSEcodes)) {$PAUSEcodes='N';} # 0=no, 1=yes
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$ingroup_detail='';
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function get_server_load($windows = false) {
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$os = strtolower(PHP_OS);
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if(strpos($os, "win") === false) {
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if(file_exists("/proc/loadavg")) {
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$load = file_get_contents("/proc/loadavg");
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$load = explode(' ', $load);
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return $load[0];
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}
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elseif(function_exists("shell_exec")) {
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$load = explode(' ', `uptime`);
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return $load[count($load)-1];
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}
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else {
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return false;
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}
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}
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elseif($windows) {
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if(class_exists("COM")) {
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$wmi = new COM("WinMgmts:\\\\.");
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$cpus = $wmi->InstancesOf("Win32_Processor");
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$cpuload = 0;
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$i = 0;
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while ($cpu = $cpus->Next()) {
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$cpuload += $cpu->LoadPercentage;
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$i++;
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}
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$cpuload = round($cpuload / $i, 2);
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return "$cpuload%";
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}
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else {
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return false;
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}
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}
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}
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$load_ave = get_server_load(true);
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$NOW_TIME = date("Y-m-d H:i:s");
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$NOW_DAY = date("Y-m-d");
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$NOW_HOUR = date("H:i:s");
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$STARTtime = date("U");
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$epochSIXhoursAGO = ($STARTtime - 21600);
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$timeSIXhoursAGO = date("Y-m-d H:i:s",$epochSIXhoursAGO);
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$stmt="select campaign_id from vicidial_campaigns where active='Y';";
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$rslt=mysql_query($stmt, $link);
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if (!isset($DB)) {$DB=0;}
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if ($DB) {echo "$stmt\n";}
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$groups_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $groups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$groups[$i] =$row[0];
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$i++;
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}
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$stmt="select * from vicidial_user_groups;";
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$rslt=mysql_query($stmt, $link);
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if (!isset($DB)) {$DB=0;}
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if ($DB) {echo "$stmt\n";}
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$usergroups_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $usergroups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$usergroups[$i] =$row[0];
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$i++;
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}
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if (!isset($RR)) {$RR=4;}
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$NFB = '<b><font size=6 face="courier">';
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$NFE = '</font></b>';
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$F=''; $FG=''; $B=''; $BG='';
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.green {color: white; background-color: green}
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.red {color: white; background-color: red}
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.lightblue {color: black; background-color: #ADD8E6}
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.blue {color: white; background-color: blue}
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.midnightblue {color: white; background-color: #191970}
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.purple {color: white; background-color: purple}
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.violet {color: black; background-color: #EE82EE}
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.thistle {color: black; background-color: #D8BFD8}
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.olive {color: white; background-color: #808000}
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.yellow {color: black; background-color: yellow}
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.khaki {color: black; background-color: #F0E68C}
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.orange {color: black; background-color: orange}
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.black {color: white; background-color: black}
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.r1 {color: black; background-color: #FFCCCC}
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.r2 {color: black; background-color: #FF9999}
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.r3 {color: black; background-color: #FF6666}
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.r4 {color: white; background-color: #FF0000}
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.b1 {color: black; background-color: #CCCCFF}
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.b2 {color: black; background-color: #9999FF}
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.b3 {color: black; background-color: #6666FF}
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.b4 {color: white; background-color: #0000FF}
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<?
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$stmt="select group_id,group_color from vicidial_inbound_groups;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$INgroups_to_print = mysql_num_rows($rslt);
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if ($INgroups_to_print > 0)
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{
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$g=0;
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while ($g < $INgroups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$group_id[$g] = $row[0];
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$group_color[$g] = $row[1];
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echo " .$group_id[$g] {color: black; background-color: $group_color[$g]}\n";
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$g++;
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}
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}
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echo "\n-->\n
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</STYLE>\n";
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$stmt = "select count(*) from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "' and campaign_allow_inbound='Y';";
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$campaign_allow_inbound = $row[0];
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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echo"<META HTTP-EQUIV=Refresh CONTENT=\"$RR; URL=$PHP_SELF?RR=$RR&DB=$DB&group=$group&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\">\n";
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echo "<TITLE>VICIDIAL: Time On VDAD Campaign: $group</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
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echo "VICIDIAL Campaign: \n";
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echo "<INPUT TYPE=HIDDEN NAME=RR VALUE=\"$RR\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=adastats VALUE=\"$adastats\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=SIPmonitorLINK VALUE=\"$SIPmonitorLINK\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=IAXmonitorLINK VALUE=\"$IAXmonitorLINK\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=usergroup VALUE=\"$usergroup\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=UGdisplay VALUE=\"$UGdisplay\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=UidORname VALUE=\"$UidORname\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=orderby VALUE=\"$orderby\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=SERVdisplay VALUE=\"$SERVdisplay\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=CALLSdisplay VALUE=\"$CALLSdisplay\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=PHONEdisplay VALUE=\"$PHONEdisplay\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=CUSTPHONEdisplay VALUE=\"$CUSTPHONEdisplay\">\n";
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echo "<SELECT SIZE=1 NAME=group>\n";
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echo "<option value=\"XXXX-ALL-ACTIVE-XXXX\">ALL ACTIVE</option>\n";
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$o=0;
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while ($groups_to_print > $o)
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{
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if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
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else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
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$o++;
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}
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echo "</SELECT>\n";
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if ($UGdisplay > 0)
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{
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echo "<SELECT SIZE=1 NAME=usergroup>\n";
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echo "<option value=\"\">ALL USER GROUPS</option>\n";
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$o=0;
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while ($usergroups_to_print > $o)
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{
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if ($usergroups[$o] == $usergroup) {echo "<option selected value=\"$usergroups[$o]\">$usergroups[$o]</option>\n";}
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else {echo "<option value=\"$usergroups[$o]\">$usergroups[$o]</option>\n";}
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$o++;
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}
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echo "</SELECT>\n";
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}
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if (!eregi('XXXX-ALL-ACTIVE-XXXX', $group))
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{
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echo " Inbound: <SELECT SIZE=1 NAME=with_inbound>\n";
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echo "<option value=\"N\"";
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if ($with_inbound=='N') {echo " selected";}
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echo ">No</option>\n";
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echo "<option value=\"Y\"";
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if ($with_inbound=='Y') {echo " selected";}
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echo ">Yes</option>\n";
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echo "<option value=\"O\"";
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if ($with_inbound=='O') {echo " selected";}
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echo ">Only</option>\n";
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}
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echo "<INPUT type=submit NAME=SUBMIT VALUE=SUBMIT><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> \n";
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echo "<a href=\"$PHP_SELF?group=$group&RR=4000&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\">STOP</a> | ";
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echo "<a href=\"$PHP_SELF?group=$group&RR=40&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\">SLOW</a> | ";
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echo "<a href=\"$PHP_SELF?group=$group&RR=4&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\">GO</a>";
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if ($group == 'XXXX-ALL-ACTIVE-XXXX')
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{
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echo " <a href=\"./admin.php?ADD=10\">MODIFY</a> | \n";
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}
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else
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{
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echo " <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | \n";
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}
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echo "<a href=\"./AST_timeonVDADallSUMMARY.php?group=$group&RR=$RR&DB=$DB&adastats=$adastats\">SUMMARY</a> | \n";
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echo "<a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
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echo "\n\n";
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if (!$group) {echo "<BR><BR>please select a campaign from the pulldown above</FORM>\n"; exit;}
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else
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{
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$multi_drop=0;
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##### INBOUND ONLY ###
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if (ereg('O',$with_inbound))
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{
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$multi_drop++;
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$stmt = "select closer_campaigns from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$closer_campaigns = $row[0];
|
|
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
|
|
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
|
$closer_campaignsSQL = "'$closer_campaigns'";
|
|
if ($DB > 0) {echo "\n|$closer_campaigns|$closer_campaignsSQL|$stmt|\n";}
|
|
|
|
if ($adastats>1)
|
|
{
|
|
$stmtB="select calls_today,drops_today,answers_today,status_category_1,status_category_count_1,status_category_2,status_category_count_2,status_category_3,status_category_count_3,status_category_4,status_category_count_4,hold_sec_stat_one,hold_sec_stat_two,hold_sec_answer_calls,hold_sec_drop_calls,hold_sec_queue_calls,campaign_id from vicidial_campaign_stats where campaign_id IN ($closer_campaignsSQL);";
|
|
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
|
|
$r=0;
|
|
$rslt=mysql_query($stmtB, $link);
|
|
$ingroups_to_print = mysql_num_rows($rslt);
|
|
if ($ingroups_to_print > 0)
|
|
{$ingroup_detail .= "<table cellpadding=0 cellspacing=0>";}
|
|
while ($ingroups_to_print > $r)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$callsTODAY = $row[0];
|
|
$dropsTODAY = $row[1];
|
|
$answersTODAY = $row[2];
|
|
$VSCcat1 = $row[3];
|
|
$VSCcat1tally = $row[4];
|
|
$VSCcat2 = $row[5];
|
|
$VSCcat2tally = $row[6];
|
|
$VSCcat3 = $row[7];
|
|
$VSCcat3tally = $row[8];
|
|
$VSCcat4 = $row[9];
|
|
$VSCcat4tally = $row[10];
|
|
$hold_sec_stat_one = $row[11];
|
|
$hold_sec_stat_two = $row[12];
|
|
$hold_sec_answer_calls = $row[13];
|
|
$hold_sec_drop_calls = $row[14];
|
|
$hold_sec_queue_calls = $row[15];
|
|
$ingroupdetail = $row[16];
|
|
if ( ($dropsTODAY > 0) and ($answersTODAY > 0) )
|
|
{
|
|
$drpctTODAY = ( ($dropsTODAY / $answersTODAY) * 100);
|
|
$drpctTODAY = round($drpctTODAY, 2);
|
|
$drpctTODAY = sprintf("%01.2f", $drpctTODAY);
|
|
}
|
|
else
|
|
{$drpctTODAY=0;}
|
|
|
|
if ($callsTODAY > 0)
|
|
{
|
|
$AVGhold_sec_queue_calls = ($hold_sec_queue_calls / $callsTODAY);
|
|
$AVGhold_sec_queue_calls = round($AVGhold_sec_queue_calls, 0);
|
|
}
|
|
else
|
|
{$AVGhold_sec_queue_calls=0;}
|
|
|
|
if ($dropsTODAY > 0)
|
|
{
|
|
$AVGhold_sec_drop_calls = ($hold_sec_drop_calls / $dropsTODAY);
|
|
$AVGhold_sec_drop_calls = round($AVGhold_sec_drop_calls, 0);
|
|
}
|
|
else
|
|
{$AVGhold_sec_drop_calls=0;}
|
|
|
|
if ($answersTODAY > 0)
|
|
{
|
|
$PCThold_sec_stat_one = ( ($hold_sec_stat_one / $answersTODAY) * 100);
|
|
$PCThold_sec_stat_one = round($PCThold_sec_stat_one, 2);
|
|
$PCThold_sec_stat_one = sprintf("%01.2f", $PCThold_sec_stat_one);
|
|
$PCThold_sec_stat_two = ( ($hold_sec_stat_two / $answersTODAY) * 100);
|
|
$PCThold_sec_stat_two = round($PCThold_sec_stat_two, 2);
|
|
$PCThold_sec_stat_two = sprintf("%01.2f", $PCThold_sec_stat_two);
|
|
$AVGhold_sec_answer_calls = ($hold_sec_answer_calls / $answersTODAY);
|
|
$AVGhold_sec_answer_calls = round($AVGhold_sec_answer_calls, 0);
|
|
if ($agent_non_pause_sec > 0)
|
|
{
|
|
$AVG_ANSWERagent_non_pause_sec = (($answersTODAY / $agent_non_pause_sec) * 60);
|
|
$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
|
|
$AVG_ANSWERagent_non_pause_sec = sprintf("%01.2f", $AVG_ANSWERagent_non_pause_sec);
|
|
}
|
|
else
|
|
{$AVG_ANSWERagent_non_pause_sec=0;}
|
|
}
|
|
else
|
|
{
|
|
$PCThold_sec_stat_one=0;
|
|
$PCThold_sec_stat_two=0;
|
|
$AVGhold_sec_answer_calls=0;
|
|
$AVG_ANSWERagent_non_pause_sec=0;
|
|
}
|
|
|
|
if (ereg("0$|2$|4$|6$|8$",$r)) {$bgcolor='#E6E6E6';}
|
|
else {$bgcolor='white';}
|
|
$ingroup_detail .= "<TR bgcolor=\"$bgcolor\">";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT bgcolor=white><font size=2> </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>$ingroupdetail </B></TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>CALLS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $callsTODAY </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>TMA 1:</B></TD><TD ALIGN=LEFT><font size=2> $PCThold_sec_stat_one% </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>Average Hold time for Answered Calls:</B></TD><TD ALIGN=LEFT><font size=2> $AVGhold_sec_answer_calls </TD>";
|
|
$ingroup_detail .= "</TR>";
|
|
$ingroup_detail .= "<TR bgcolor=\"$bgcolor\">";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT bgcolor=white><font size=2></TD><TD ALIGN=LEFT><font size=2></TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>DROPS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>TMA 2:</B></TD><TD ALIGN=LEFT><font size=2> $PCThold_sec_stat_two% </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>Average Hold time for Dropped Calls:</B></TD><TD ALIGN=LEFT><font size=2> $AVGhold_sec_drop_calls </TD>";
|
|
$ingroup_detail .= "</TR>";
|
|
$ingroup_detail .= "<TR bgcolor=\"$bgcolor\">";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT bgcolor=white><font size=2></TD><TD ALIGN=LEFT><font size=2></TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>ANSWERS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $answersTODAY </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>DROP PERCENT:</B></TD><TD ALIGN=LEFT><font size=2> $drpctTODAY% </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>Average Hold time for All Calls:</B></TD><TD ALIGN=LEFT><font size=2> $AVGhold_sec_queue_calls </TD>";
|
|
$ingroup_detail .= "</TR>";
|
|
|
|
$r++;
|
|
}
|
|
|
|
if ($ingroups_to_print > 0)
|
|
{$ingroup_detail .= "</table>";}
|
|
|
|
}
|
|
|
|
$stmt="select agent_pause_codes_active from vicidial_campaigns where campaign_id IN ('" . mysql_real_escape_string($group) . "',$closer_campaignsSQL);";
|
|
|
|
$stmtB="select sum(calls_today),sum(drops_today),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(hold_sec_stat_one),sum(hold_sec_stat_two),sum(hold_sec_answer_calls),sum(hold_sec_drop_calls),sum(hold_sec_queue_calls) from vicidial_campaign_stats where campaign_id IN ($closer_campaignsSQL);";
|
|
|
|
$stmtC="select agent_non_pause_sec from vicidial_campaign_stats where campaign_id='" . mysql_real_escape_string($group) . "';";
|
|
|
|
|
|
if ($DB > 0) {echo "\n|$stmt|$stmtB|$stmtC|\n";}
|
|
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$agent_pause_codes_active = $row[0];
|
|
|
|
$rslt=mysql_query($stmtC, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$agent_non_pause_sec = $row[0];
|
|
|
|
$rslt=mysql_query($stmtB, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$callsTODAY = $row[0];
|
|
$dropsTODAY = $row[1];
|
|
$answersTODAY = $row[2];
|
|
$VSCcat1 = $row[3];
|
|
$VSCcat1tally = $row[4];
|
|
$VSCcat2 = $row[5];
|
|
$VSCcat2tally = $row[6];
|
|
$VSCcat3 = $row[7];
|
|
$VSCcat3tally = $row[8];
|
|
$VSCcat4 = $row[9];
|
|
$VSCcat4tally = $row[10];
|
|
$hold_sec_stat_one = $row[11];
|
|
$hold_sec_stat_two = $row[12];
|
|
$hold_sec_answer_calls = $row[13];
|
|
$hold_sec_drop_calls = $row[14];
|
|
$hold_sec_queue_calls = $row[15];
|
|
if ( ($dropsTODAY > 0) and ($answersTODAY > 0) )
|
|
{
|
|
$drpctTODAY = ( ($dropsTODAY / $answersTODAY) * 100);
|
|
$drpctTODAY = round($drpctTODAY, 2);
|
|
$drpctTODAY = sprintf("%01.2f", $drpctTODAY);
|
|
}
|
|
else
|
|
{$drpctTODAY=0;}
|
|
|
|
if ($callsTODAY > 0)
|
|
{
|
|
$AVGhold_sec_queue_calls = ($hold_sec_queue_calls / $callsTODAY);
|
|
$AVGhold_sec_queue_calls = round($AVGhold_sec_queue_calls, 0);
|
|
}
|
|
else
|
|
{$AVGhold_sec_queue_calls=0;}
|
|
|
|
if ($dropsTODAY > 0)
|
|
{
|
|
$AVGhold_sec_drop_calls = ($hold_sec_drop_calls / $dropsTODAY);
|
|
$AVGhold_sec_drop_calls = round($AVGhold_sec_drop_calls, 0);
|
|
}
|
|
else
|
|
{$AVGhold_sec_drop_calls=0;}
|
|
|
|
if ($answersTODAY > 0)
|
|
{
|
|
$PCThold_sec_stat_one = ( ($hold_sec_stat_one / $answersTODAY) * 100);
|
|
$PCThold_sec_stat_one = round($PCThold_sec_stat_one, 2);
|
|
$PCThold_sec_stat_one = sprintf("%01.2f", $PCThold_sec_stat_one);
|
|
$PCThold_sec_stat_two = ( ($hold_sec_stat_two / $answersTODAY) * 100);
|
|
$PCThold_sec_stat_two = round($PCThold_sec_stat_two, 2);
|
|
$PCThold_sec_stat_two = sprintf("%01.2f", $PCThold_sec_stat_two);
|
|
$AVGhold_sec_answer_calls = ($hold_sec_answer_calls / $answersTODAY);
|
|
$AVGhold_sec_answer_calls = round($AVGhold_sec_answer_calls, 0);
|
|
if ($agent_non_pause_sec > 0)
|
|
{
|
|
$AVG_ANSWERagent_non_pause_sec = (($answersTODAY / $agent_non_pause_sec) * 60);
|
|
$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
|
|
$AVG_ANSWERagent_non_pause_sec = sprintf("%01.2f", $AVG_ANSWERagent_non_pause_sec);
|
|
}
|
|
else
|
|
{$AVG_ANSWERagent_non_pause_sec=0;}
|
|
}
|
|
else
|
|
{
|
|
$PCThold_sec_stat_one=0;
|
|
$PCThold_sec_stat_two=0;
|
|
$AVGhold_sec_answer_calls=0;
|
|
$AVG_ANSWERagent_non_pause_sec=0;
|
|
}
|
|
|
|
echo "<BR><table cellpadding=0 cellspacing=0><TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>CALLS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $callsTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>TMA 1:</B></TD><TD ALIGN=LEFT><font size=2> $PCThold_sec_stat_one% </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>Average Hold time for Answered Calls:</B></TD><TD ALIGN=LEFT><font size=2> $AVGhold_sec_answer_calls </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B> TIME:</B> </TD><TD ALIGN=LEFT><font size=2> $NOW_TIME </TD>";
|
|
echo "";
|
|
echo "</TR>";
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DROPS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>TMA 2:</B></TD><TD ALIGN=LEFT><font size=2> $PCThold_sec_stat_two% </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>Average Hold time for Dropped Calls:</B></TD><TD ALIGN=LEFT><font size=2> $AVGhold_sec_drop_calls </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2> </TD><TD ALIGN=LEFT><font size=2> </TD>";
|
|
echo "";
|
|
echo "</TR>";
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>ANSWERS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $answersTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT COLSPAN=2><font size=2><B>(Agent non-pause time / Answers)</B></TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>Average Hold time for All Calls:</B></TD><TD ALIGN=LEFT><font size=2> $AVGhold_sec_queue_calls </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2> </TD><TD ALIGN=LEFT><font size=2> </TD>";
|
|
echo "";
|
|
echo "</TR>";
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DROP PERCENT:</B></TD><TD ALIGN=LEFT><font size=2> $drpctTODAY% </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>PRODUCTIVITY:</B></TD><TD ALIGN=LEFT><font size=2> $AVG_ANSWERagent_non_pause_sec </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2></TD><TD ALIGN=LEFT><font size=2></TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2></TD><TD ALIGN=LEFT><font size=2></TD>";
|
|
echo "";
|
|
echo "</TR>";
|
|
}
|
|
|
|
##### NOT INBOUND ONLY ###
|
|
else
|
|
{
|
|
if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
|
{
|
|
$multi_drop++;
|
|
$stmt="select avg(auto_dial_level),min(dial_status_a),min(dial_status_b),min(dial_status_c),min(dial_status_d),min(dial_status_e),min(lead_order),min(lead_filter_id),sum(hopper_level),min(dial_method),avg(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),min(available_only_ratio_tally),min(adaptive_latest_server_time),min(local_call_time),avg(dial_timeout),min(dial_statuses),max(agent_pause_codes_active) from vicidial_campaigns;";
|
|
|
|
$stmtB="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4) from vicidial_campaign_stats;";
|
|
}
|
|
else
|
|
{
|
|
if ($DB > 0) {echo "\n|$with_inbound|$campaign_allow_inbound|\n";}
|
|
|
|
if ( (ereg('Y',$with_inbound)) and ($campaign_allow_inbound > 0) )
|
|
{
|
|
$multi_drop++;
|
|
$stmt = "select closer_campaigns from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$closer_campaigns = $row[0];
|
|
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
|
|
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
|
$closer_campaignsSQL = "'$closer_campaigns'";
|
|
if ($DB > 0) {echo "\n|$closer_campaigns|$closer_campaignsSQL|$stmt|\n";}
|
|
|
|
$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses,agent_pause_codes_active from vicidial_campaigns where campaign_id IN ('" . mysql_real_escape_string($group) . "',$closer_campaignsSQL);";
|
|
|
|
$stmtB="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4) from vicidial_campaign_stats where campaign_id IN ('" . mysql_real_escape_string($group) . "',$closer_campaignsSQL);";
|
|
}
|
|
else
|
|
{
|
|
$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses,agent_pause_codes_active from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
|
|
|
$stmtB="select dialable_leads,calls_today,drops_today,drops_answers_today_pct,differential_onemin,agents_average_onemin,balance_trunk_fill,answers_today,status_category_1,status_category_count_1,status_category_2,status_category_count_2,status_category_3,status_category_count_3,status_category_4,status_category_count_4 from vicidial_campaign_stats where campaign_id='" . mysql_real_escape_string($group) . "';";
|
|
}
|
|
}
|
|
if ($DB > 0) {echo "\n|$stmt|$stmtB|\n";}
|
|
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$DIALlev = $row[0];
|
|
$DIALstatusA = $row[1];
|
|
$DIALstatusB = $row[2];
|
|
$DIALstatusC = $row[3];
|
|
$DIALstatusD = $row[4];
|
|
$DIALstatusE = $row[5];
|
|
$DIALorder = $row[6];
|
|
$DIALfilter = $row[7];
|
|
$HOPlev = $row[8];
|
|
$DIALmethod = $row[9];
|
|
$maxDIALlev = $row[10];
|
|
$DROPmax = $row[11];
|
|
$targetDIFF = $row[12];
|
|
$ADAintense = $row[13];
|
|
$ADAavailonly = $row[14];
|
|
$TAPERtime = $row[15];
|
|
$CALLtime = $row[16];
|
|
$DIALtimeout = $row[17];
|
|
$DIALstatuses = $row[18];
|
|
$DIALstatuses = (preg_replace("/ -$|^ /","",$DIALstatuses));
|
|
$DIALstatuses = (ereg_replace(' ',', ',$DIALstatuses));
|
|
$agent_pause_codes_active = $row[19];
|
|
|
|
|
|
$stmt="select count(*) from vicidial_hopper where campaign_id='" . mysql_real_escape_string($group) . "';";
|
|
if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
|
{
|
|
$stmt="select count(*) from vicidial_hopper;";
|
|
}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDhop = $row[0];
|
|
|
|
$rslt=mysql_query($stmtB, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$DAleads = $row[0];
|
|
$callsTODAY = $row[1];
|
|
$dropsTODAY = $row[2];
|
|
$drpctTODAY = $row[3];
|
|
$diffONEMIN = $row[4];
|
|
$agentsONEMIN = $row[5];
|
|
$balanceFILL = $row[6];
|
|
$answersTODAY = $row[7];
|
|
if ($multi_drop > 0)
|
|
{
|
|
if ( ($dropsTODAY > 0) and ($answersTODAY > 0) )
|
|
{
|
|
$drpctTODAY = ( ($dropsTODAY / $answersTODAY) * 100);
|
|
$drpctTODAY = round($drpctTODAY, 2);
|
|
$drpctTODAY = sprintf("%01.2f", $drpctTODAY);
|
|
}
|
|
else
|
|
{$drpctTODAY=0;}
|
|
}
|
|
$VSCcat1 = $row[8];
|
|
$VSCcat1tally = $row[9];
|
|
$VSCcat2 = $row[10];
|
|
$VSCcat2tally = $row[11];
|
|
$VSCcat3 = $row[12];
|
|
$VSCcat3tally = $row[13];
|
|
$VSCcat4 = $row[14];
|
|
$VSCcat4tally = $row[15];
|
|
|
|
if ( ($diffONEMIN != 0) and ($agentsONEMIN > 0) )
|
|
{
|
|
$diffpctONEMIN = ( ($diffONEMIN / $agentsONEMIN) * 100);
|
|
$diffpctONEMIN = sprintf("%01.2f", $diffpctONEMIN);
|
|
}
|
|
else {$diffpctONEMIN = '0.00';}
|
|
|
|
$stmt="select sum(local_trunk_shortage) from vicidial_campaign_server_stats where campaign_id='" . mysql_real_escape_string($group) . "';";
|
|
if ($group=='XXXX-ALL-ACTIVE-XXXX')
|
|
{
|
|
$stmt="select sum(local_trunk_shortage) from vicidial_campaign_server_stats;";
|
|
}
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$balanceSHORT = $row[0];
|
|
|
|
echo "<BR><table cellpadding=0 cellspacing=0><TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DIAL LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $DIALlev </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>TRUNK SHORT/FILL:</B></TD><TD ALIGN=LEFT><font size=2> $balanceSHORT / $balanceFILL </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>FILTER:</B></TD><TD ALIGN=LEFT><font size=2> $DIALfilter </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B> TIME:</B> </TD><TD ALIGN=LEFT><font size=2> $NOW_TIME </TD>";
|
|
echo "";
|
|
echo "</TR>";
|
|
|
|
if ($adastats>1)
|
|
{
|
|
echo "<TR BGCOLOR=\"#CCCCCC\">";
|
|
echo "<TD ALIGN=RIGHT><a href=\"$PHP_SELF?group=$group&RR=4&DB=$DB&adastats=1\"><font size=1>- min </font></a><font size=2> <B>MAX LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $maxDIALlev </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED MAX:</B></TD><TD ALIGN=LEFT><font size=2> $DROPmax% </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>TARGET DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $targetDIFF </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>INTENSITY:</B></TD><TD ALIGN=LEFT><font size=2> $ADAintense </TD>";
|
|
echo "</TR>";
|
|
|
|
echo "<TR BGCOLOR=\"#CCCCCC\">";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DIAL TIMEOUT:</B></TD><TD ALIGN=LEFT><font size=2> $DIALtimeout </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>TAPER TIME:</B></TD><TD ALIGN=LEFT><font size=2> $TAPERtime </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>LOCAL TIME:</B></TD><TD ALIGN=LEFT><font size=2> $CALLtime </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>AVAIL ONLY:</B></TD><TD ALIGN=LEFT><font size=2> $ADAavailonly </TD>";
|
|
echo "</TR>";
|
|
}
|
|
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DIALABLE LEADS:</B></TD><TD ALIGN=LEFT><font size=2> $DAleads </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>CALLS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $callsTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>AVG AGENTS:</B></TD><TD ALIGN=LEFT><font size=2> $agentsONEMIN </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DIAL METHOD:</B></TD><TD ALIGN=LEFT><font size=2> $DIALmethod </TD>";
|
|
echo "</TR>";
|
|
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>HOPPER LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $HOPlev </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED / ANSWERED:</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY / $answersTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DL DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $diffONEMIN </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>STATUSES:</B></TD><TD ALIGN=LEFT><font size=2> $DIALstatuses </TD>";
|
|
echo "</TR>";
|
|
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>LEADS IN HOPPER:</B></TD><TD ALIGN=LEFT><font size=2> $VDhop </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED PERCENT:</B></TD><TD ALIGN=LEFT><font size=2> ";
|
|
if ($drpctTODAY >= $DROPmax)
|
|
{echo "<font color=red><B>$drpctTODAY%</B></font>";}
|
|
else
|
|
{echo "$drpctTODAY%";}
|
|
echo " </TD>";
|
|
|
|
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $diffpctONEMIN% </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>ORDER:</B></TD><TD ALIGN=LEFT><font size=2> $DIALorder </TD>";
|
|
echo "</TR>";
|
|
}
|
|
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=LEFT COLSPAN=8>";
|
|
if ( (!eregi('NULL',$VSCcat1)) and (strlen($VSCcat1)>0) )
|
|
{echo "<font size=2><B>$VSCcat1:</B> $VSCcat1tally \n";}
|
|
if ( (!eregi('NULL',$VSCcat2)) and (strlen($VSCcat2)>0) )
|
|
{echo "<font size=2><B>$VSCcat2:</B> $VSCcat2tally \n";}
|
|
if ( (!eregi('NULL',$VSCcat3)) and (strlen($VSCcat3)>0) )
|
|
{echo "<font size=2><B>$VSCcat3:</B> $VSCcat3tally \n";}
|
|
if ( (!eregi('NULL',$VSCcat4)) and (strlen($VSCcat4)>0) )
|
|
{echo "<font size=2><B>$VSCcat4:</B> $VSCcat4tally \n";}
|
|
echo "</TD></TR>";
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=LEFT COLSPAN=8>";
|
|
|
|
echo "$ingroup_detail";
|
|
|
|
if ($adastats<2)
|
|
{
|
|
echo "<a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=2&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\"><font size=1>+ VIEW MORE</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo "<a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=1&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\"><font size=1>+ VIEW LESS</font></a>";
|
|
}
|
|
if ($UGdisplay>0)
|
|
{
|
|
echo " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=0&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\"><font size=1>HIDE USER GROUP</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=1&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\"><font size=1>VIEW USER GROUP</font></a>";
|
|
}
|
|
if ($UidORname>0)
|
|
{
|
|
echo " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=0&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\"><font size=1>SHOW AGENT ID</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=1&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\"><font size=1>SHOW AGENT NAME</font></a>";
|
|
}
|
|
if ($SERVdisplay>0)
|
|
{
|
|
echo " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=0&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\"><font size=1>HIDE SERVER INFO</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=1&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\"><font size=1>SHOW SERVER INFO</font></a>";
|
|
}
|
|
if ($CALLSdisplay>0)
|
|
{
|
|
echo " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=0&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\"><font size=1>HIDE WAITING CALLS</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=1&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\"><font size=1>SHOW WAITING CALLS</font></a>";
|
|
}
|
|
if ($PHONEdisplay>0)
|
|
{
|
|
echo " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=0&PHONEdisplay=0&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\"><font size=1>HIDE PHONES</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=1&PHONEdisplay=1&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\"><font size=1>SHOW PHONES</font></a>";
|
|
}
|
|
if ($CUSTPHONEdisplay>0)
|
|
{
|
|
echo " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=0&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=0&with_inbound=$with_inbound\"><font size=1>HIDE CUSTPHONES</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=1&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=1&with_inbound=$with_inbound\"><font size=1>SHOW CUSTPHONES</font></a>";
|
|
}
|
|
echo "</TD>";
|
|
echo "</TR>";
|
|
echo "</TABLE>";
|
|
|
|
echo "</FORM>\n\n";
|
|
}
|
|
###################################################################################
|
|
###### INBOUND/OUTBOUND CALLS
|
|
###################################################################################
|
|
if ($campaign_allow_inbound > 0)
|
|
{
|
|
$stmt="select closer_campaigns from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$closer_campaigns = preg_replace("/^ | -$/","",$row[0]);
|
|
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
|
$closer_campaigns = "'$closer_campaigns'";
|
|
|
|
$stmtB="from vicidial_auto_calls where status NOT IN('XFER') and ( (call_type='IN' and campaign_id IN($closer_campaigns)) or (campaign_id='" . mysql_real_escape_string($group) . "' and call_type IN('OUT','OUTBALANCE')) ) order by queue_priority desc,campaign_id,call_time;";
|
|
}
|
|
else
|
|
{
|
|
if ($group=='XXXX-ALL-ACTIVE-XXXX') {$groupSQL = '';}
|
|
else {$groupSQL = " and campaign_id='" . mysql_real_escape_string($group) . "'";}
|
|
|
|
$stmtB="from vicidial_auto_calls where status NOT IN('XFER') $groupSQL order by queue_priority desc,campaign_id,call_time;";
|
|
}
|
|
if ($CALLSdisplay > 0)
|
|
{
|
|
$stmtA = "SELECT status,campaign_id,phone_number,server_ip,UNIX_TIMESTAMP(call_time),call_type,queue_priority";
|
|
}
|
|
else
|
|
{
|
|
$stmtA = "SELECT status";
|
|
}
|
|
|
|
|
|
$k=0;
|
|
$stmt = "$stmtA $stmtB";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$parked_to_print = mysql_num_rows($rslt);
|
|
if ($parked_to_print > 0)
|
|
{
|
|
$i=0;
|
|
$out_total=0;
|
|
$out_ring=0;
|
|
$out_live=0;
|
|
$in_ivr=0;
|
|
while ($i < $parked_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
if (eregi("LIVE",$row[0]))
|
|
{
|
|
$out_live++;
|
|
|
|
if ($CALLSdisplay > 0)
|
|
{
|
|
$CDstatus[$k] = $row[0];
|
|
$CDcampaign_id[$k] = $row[1];
|
|
$CDphone_number[$k] = $row[2];
|
|
$CDserver_ip[$k] = $row[3];
|
|
$CDcall_time[$k] = $row[4];
|
|
$CDcall_type[$k] = $row[5];
|
|
$CDqueue_priority[$k] = $row[6];
|
|
$k++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (eregi("IVR",$row[0]))
|
|
{
|
|
$in_ivr++;
|
|
|
|
if ($CALLSdisplay > 0)
|
|
{
|
|
$CDstatus[$k] = $row[0];
|
|
$CDcampaign_id[$k] = $row[1];
|
|
$CDphone_number[$k] = $row[2];
|
|
$CDserver_ip[$k] = $row[3];
|
|
$CDcall_time[$k] = $row[4];
|
|
$CDcall_type[$k] = $row[5];
|
|
$CDqueue_priority[$k] = $row[6];
|
|
$k++;
|
|
}
|
|
}
|
|
if (eregi("CLOSER",$row[0]))
|
|
{$nothing=1;}
|
|
else
|
|
{$out_ring++;}
|
|
}
|
|
|
|
$out_total++;
|
|
$i++;
|
|
}
|
|
|
|
if ($out_live > 0) {$F='<FONT class="r1">'; $FG='</FONT>';}
|
|
if ($out_live > 4) {$F='<FONT class="r2">'; $FG='</FONT>';}
|
|
if ($out_live > 9) {$F='<FONT class="r3">'; $FG='</FONT>';}
|
|
if ($out_live > 14) {$F='<FONT class="r4">'; $FG='</FONT>';}
|
|
|
|
if ($campaign_allow_inbound > 0)
|
|
{echo "$NFB$out_total$NFE current active calls \n";}
|
|
else
|
|
{echo "$NFB$out_total$NFE calls being placed \n";}
|
|
|
|
echo "$NFB$out_ring$NFE calls ringing \n";
|
|
echo "$NFB$F $out_live $FG$NFE calls waiting for agents \n";
|
|
echo "$NFB $in_ivr$NFE calls in IVR \n";
|
|
}
|
|
else
|
|
{
|
|
echo " NO LIVE CALLS WAITING \n";
|
|
}
|
|
|
|
|
|
|
|
###################################################################################
|
|
###### CALLS WAITING
|
|
###################################################################################
|
|
|
|
$Cecho = '';
|
|
$Cecho .= "VICIDIAL: Calls Waiting $NOW_TIME\n";
|
|
$Cecho .= "+--------+--------------+--------------+-----------------+---------+------------+----------+\n";
|
|
$Cecho .= "| STATUS | CAMPAIGN | PHONE NUMBER | SERVER_IP | DIALTIME| CALL TYPE | PRIORITY |\n";
|
|
$Cecho .= "+--------+--------------+--------------+-----------------+---------+------------+----------+\n";
|
|
|
|
$p=0;
|
|
while($p<$k)
|
|
{
|
|
$Cstatus = sprintf("%-6s", $CDstatus[$p]);
|
|
$Ccampaign_id = sprintf("%-12s", $CDcampaign_id[$p]);
|
|
$Cphone_number = sprintf("%-12s", $CDphone_number[$p]);
|
|
$Cserver_ip = sprintf("%-15s", $CDserver_ip[$p]);
|
|
$Ccall_type = sprintf("%-10s", $CDcall_type[$p]);
|
|
$Cqueue_priority = sprintf("%8s", $CDqueue_priority[$p]);
|
|
|
|
$Ccall_time_S = ($STARTtime - $CDcall_time[$p]);
|
|
$Ccall_time_M = ($Ccall_time_S / 60);
|
|
$Ccall_time_M = round($Ccall_time_M, 2);
|
|
$Ccall_time_M_int = intval("$Ccall_time_M");
|
|
$Ccall_time_SEC = ($Ccall_time_M - $Ccall_time_M_int);
|
|
$Ccall_time_SEC = ($Ccall_time_SEC * 60);
|
|
$Ccall_time_SEC = round($Ccall_time_SEC, 0);
|
|
if ($Ccall_time_SEC < 10) {$Ccall_time_SEC = "0$Ccall_time_SEC";}
|
|
$Ccall_time_MS = "$Ccall_time_M_int:$Ccall_time_SEC";
|
|
$Ccall_time_MS = sprintf("%7s", $Ccall_time_MS);
|
|
|
|
$G = ''; $EG = '';
|
|
if ($CDcall_type[$p] == 'IN')
|
|
{
|
|
$G="<SPAN class=\"$CDcampaign_id[$p]\"><B>"; $EG='</B></SPAN>';
|
|
}
|
|
$Cecho .= "| $G$Cstatus$EG | $G$Ccampaign_id$EG | $G$Cphone_number$EG | $G$Cserver_ip$EG | $G$Ccall_time_MS$EG | $G$Ccall_type$EG | $G$Cqueue_priority$EG |\n";
|
|
|
|
$p++;
|
|
}
|
|
$Cecho .= "+--------+--------------+--------------+-----------------+---------+------------+----------+\n";
|
|
|
|
if ($p<1)
|
|
{$Cecho='';}
|
|
|
|
###################################################################################
|
|
###### AGENT TIME ON SYSTEM
|
|
###################################################################################
|
|
|
|
$agent_incall=0;
|
|
$agent_ready=0;
|
|
$agent_paused=0;
|
|
$agent_dead=0;
|
|
$agent_total=0;
|
|
|
|
$phoneord=$orderby;
|
|
$userord=$orderby;
|
|
$groupord=$orderby;
|
|
$timeord=$orderby;
|
|
$campaignord=$orderby;
|
|
|
|
if ($phoneord=='phoneup') {$phoneord='phonedown';}
|
|
else {$phoneord='phoneup';}
|
|
if ($userord=='userup') {$userord='userdown';}
|
|
else {$userord='userup';}
|
|
if ($groupord=='groupup') {$groupord='groupdown';}
|
|
else {$groupord='groupup';}
|
|
if ($timeord=='timeup') {$timeord='timedown';}
|
|
else {$timeord='timeup';}
|
|
if ($campaignord=='campaignup') {$campaignord='campaigndown';}
|
|
else {$campaignord='campaignup';}
|
|
|
|
$Aecho = '';
|
|
$Aecho .= "VICIDIAL: Agents Time On Calls Campaign: $group $NOW_TIME\n";
|
|
|
|
|
|
$HDbegin = "+";
|
|
$HTbegin = "|";
|
|
$HDstation = "------------+";
|
|
$HTstation = " STATION |";
|
|
$HDphone = "------------+";
|
|
$HTphone = " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$phoneord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\">PHONE</a> |";
|
|
$HDuser = "--------------------+";
|
|
$HTuser = " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$userord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\">USER</a> |";
|
|
$HDusergroup = "--------------+";
|
|
$HTusergroup = " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$groupord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\">USER GROUP</a> |";
|
|
$HDsessionid = "------------------+";
|
|
$HTsessionid = " SESSIONID |";
|
|
$HDbarge = "-------+";
|
|
$HTbarge = " BARGE |";
|
|
$HDstatus = "----------+";
|
|
$HTstatus = " STATUS |";
|
|
$HDcustphone = "------------+";
|
|
$HTcustphone = " CUST PHONE |";
|
|
$HDserver_ip = "-----------------+";
|
|
$HTserver_ip = " SERVER IP |";
|
|
$HDcall_server_ip = "-----------------+";
|
|
$HTcall_server_ip = " CALL SERVER IP |";
|
|
$HDtime = "---------+";
|
|
$HTtime = " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$timeord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\">MM:SS</a> |";
|
|
$HDcampaign = "------------+";
|
|
$HTcampaign = " <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$campaignord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound\">CAMPAIGN</a> |";
|
|
$HDcalls = "-------+";
|
|
$HTcalls = " CALLS |";
|
|
$HDpause = '';
|
|
$HTpause = '';
|
|
|
|
if (!ereg("N",$agent_pause_codes_active))
|
|
{
|
|
$HDstatus = "----------";
|
|
$HTstatus = " STATUS ";
|
|
$HDpause = "-------+";
|
|
$HTpause = " PAUSE |";
|
|
}
|
|
if ($PHONEdisplay < 1)
|
|
{
|
|
$HDphone = '';
|
|
$HTphone = '';
|
|
}
|
|
if ($CUSTPHONEdisplay < 1)
|
|
{
|
|
$HDcustphone = '';
|
|
$HTcustphone = '';
|
|
}
|
|
if ($UGdisplay < 1)
|
|
{
|
|
$HDusergroup = '';
|
|
$HTusergroup = '';
|
|
}
|
|
if ( ($SIPmonitorLINK<1) && ($IAXmonitorLINK<1) )
|
|
{
|
|
$HDsessionid = "-----------+";
|
|
$HTsessionid = " SESSIONID |";
|
|
}
|
|
if ( ($SIPmonitorLINK<2) && ($IAXmonitorLINK<2) )
|
|
{
|
|
$HDbarge = '';
|
|
$HTbarge = '';
|
|
}
|
|
if ($SERVdisplay < 1)
|
|
{
|
|
$HDserver_ip = '';
|
|
$HTserver_ip = '';
|
|
$HDcall_server_ip = '';
|
|
$HTcall_server_ip = '';
|
|
}
|
|
|
|
|
|
|
|
$Aline = "$HDbegin$HDstation$HDphone$HDuser$HDusergroup$HDsessionid$HDbarge$HDstatus$HDpause$HDcustphone$HDserver_ip$HDcall_server_ip$HDtime$HDcampaign$HDcalls\n";
|
|
$Bline = "$HTbegin$HTstation$HTphone$HTuser$HTusergroup$HTsessionid$HTbarge$HTstatus$HTpause$HTcustphone$HTserver_ip$HTcall_server_ip$HTtime$HTcampaign$HTcalls\n";
|
|
$Aecho .= "$Aline";
|
|
$Aecho .= "$Bline";
|
|
$Aecho .= "$Aline";
|
|
|
|
if ($orderby=='timeup') {$orderSQL='vicidial_live_agents.status,last_call_time';}
|
|
if ($orderby=='timedown') {$orderSQL='vicidial_live_agents.status desc,last_call_time desc';}
|
|
if ($orderby=='campaignup') {$orderSQL='vicidial_live_agents.campaign_id,vicidial_live_agents.status,last_call_time';}
|
|
if ($orderby=='campaigndown') {$orderSQL='vicidial_live_agents.campaign_id desc,vicidial_live_agents.status desc,last_call_time desc';}
|
|
if ($orderby=='groupup') {$orderSQL='user_group,vicidial_live_agents.status,last_call_time';}
|
|
if ($orderby=='groupdown') {$orderSQL='user_group desc,vicidial_live_agents.status desc,last_call_time desc';}
|
|
if ($orderby=='phoneup') {$orderSQL='extension,server_ip';}
|
|
if ($orderby=='phonedown') {$orderSQL='extension desc,server_ip desc';}
|
|
if ($UidORname > 0)
|
|
{
|
|
if ($orderby=='userup') {$orderSQL='full_name,status,last_call_time';}
|
|
if ($orderby=='userdown') {$orderSQL='full_name desc,status desc,last_call_time desc';}
|
|
}
|
|
else
|
|
{
|
|
if ($orderby=='userup') {$orderSQL='vicidial_live_agents.user';}
|
|
if ($orderby=='userdown') {$orderSQL='vicidial_live_agents.user desc';}
|
|
}
|
|
|
|
if ($group=='XXXX-ALL-ACTIVE-XXXX') {$groupSQL = '';}
|
|
else {$groupSQL = " and vicidial_live_agents.campaign_id='" . mysql_real_escape_string($group) . "'";}
|
|
if (strlen($usergroup)<1) {$usergroupSQL = '';}
|
|
else {$usergroupSQL = " and user_group='" . mysql_real_escape_string($usergroup) . "'";}
|
|
|
|
$stmt="select extension,vicidial_live_agents.user,conf_exten,vicidial_live_agents.status,vicidial_live_agents.server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,vicidial_live_agents.campaign_id,vicidial_users.user_group,vicidial_users.full_name,vicidial_live_agents.comments,vicidial_live_agents.calls_today,vicidial_live_agents.callerid,lead_id from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user $groupSQL $usergroupSQL order by $orderSQL;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$talking_to_print = mysql_num_rows($rslt);
|
|
if ($talking_to_print > 0)
|
|
{
|
|
$i=0;
|
|
while ($i < $talking_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$Aextension[$i] = $row[0];
|
|
$Auser[$i] = $row[1];
|
|
$Asessionid[$i] = $row[2];
|
|
$Astatus[$i] = $row[3];
|
|
$Aserver_ip[$i] = $row[4];
|
|
$Acall_time[$i] = $row[5];
|
|
$Acall_finish[$i] = $row[6];
|
|
$Acall_server_ip[$i] = $row[7];
|
|
$Acampaign_id[$i] = $row[8];
|
|
$Auser_group[$i] = $row[9];
|
|
$Afull_name[$i] = $row[10];
|
|
$Acomments[$i] = $row[11];
|
|
$Acalls_today[$i] = $row[12];
|
|
$Acallerid[$i] = $row[13];
|
|
$Alead_id[$i] = $row[14];
|
|
|
|
$i++;
|
|
}
|
|
|
|
$callerids='';
|
|
$pausecode='';
|
|
$stmt="select callerid,lead_id,phone_number from vicidial_auto_calls;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$calls_to_list = mysql_num_rows($rslt);
|
|
if ($calls_to_list > 0)
|
|
{
|
|
$i=0;
|
|
while ($i < $calls_to_list)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$callerids .= "$row[0]|";
|
|
$VAClead_ids[$i] = $row[1];
|
|
$VACphones[$i] = $row[2];
|
|
$i++;
|
|
}
|
|
}
|
|
|
|
### Lookup phone logins
|
|
$i=0;
|
|
while ($i < $talking_to_print)
|
|
{
|
|
if (eregi("R/",$Aextension[$i]))
|
|
{
|
|
$protocol = 'EXTERNAL';
|
|
$dialplan = eregi_replace('R/',"",$Aextension[$i]);
|
|
$dialplan = eregi_replace("\@.*",'',$dialplan);
|
|
$exten = "dialplan_number='$dialplan'";
|
|
}
|
|
if (eregi("Local/",$Aextension[$i]))
|
|
{
|
|
$protocol = 'EXTERNAL';
|
|
$dialplan = eregi_replace('Local/',"",$Aextension[$i]);
|
|
$dialplan = eregi_replace("\@.*",'',$dialplan);
|
|
$exten = "dialplan_number='$dialplan'";
|
|
}
|
|
if (eregi('SIP/',$Aextension[$i]))
|
|
{
|
|
$protocol = 'SIP';
|
|
$dialplan = eregi_replace('SIP/',"",$Aextension[$i]);
|
|
$dialplan = eregi_replace("-.*",'',$dialplan);
|
|
$exten = "extension='$dialplan'";
|
|
}
|
|
if (eregi('IAX2/',$Aextension[$i]))
|
|
{
|
|
$protocol = 'IAX2';
|
|
$dialplan = eregi_replace('IAX2/',"",$Aextension[$i]);
|
|
$dialplan = eregi_replace("-.*",'',$dialplan);
|
|
$exten = "extension='$dialplan'";
|
|
}
|
|
if (eregi('Zap/',$Aextension[$i]))
|
|
{
|
|
$protocol = 'Zap';
|
|
$dialplan = eregi_replace('Zap/',"",$Aextension[$i]);
|
|
$exten = "extension='$dialplan'";
|
|
}
|
|
|
|
$stmt="select login from phones where server_ip='$Aserver_ip[$i]' and $exten and protocol='$protocol';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$phones_to_print = mysql_num_rows($rslt);
|
|
if ($phones_to_print > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$Alogin[$i] = "$row[0]-----$i";
|
|
}
|
|
else
|
|
{
|
|
$Alogin[$i] = "$Aextension[$i]-----$i";
|
|
}
|
|
$i++;
|
|
}
|
|
|
|
### Sort by phone if selected
|
|
if ($orderby=='phoneup')
|
|
{
|
|
sort($Alogin);
|
|
}
|
|
if ($orderby=='phonedown')
|
|
{
|
|
rsort($Alogin);
|
|
}
|
|
|
|
### Run through the loop to display agents
|
|
$j=0;
|
|
$agentcount=0;
|
|
while ($j < $talking_to_print)
|
|
{
|
|
$n=0;
|
|
$custphone='';
|
|
while ($n < $calls_to_list)
|
|
{
|
|
if ( (ereg("$VAClead_ids[$n]", $Alead_id[$j])) and (strlen($VAClead_ids[$n]) == strlen($Alead_id[$j])) )
|
|
{$custphone = $VACphones[$n];}
|
|
$n++;
|
|
}
|
|
|
|
$phone_split = explode("-----",$Alogin[$j]);
|
|
$i = $phone_split[1];
|
|
|
|
if (eregi("READY|PAUSED",$Astatus[$i]))
|
|
{
|
|
$Acall_time[$i]=$Acall_finish[$i];
|
|
|
|
if ($Alead_id[$i] > 0)
|
|
{
|
|
$Astatus[$i] = 'DISPO';
|
|
$Lstatus = 'DISPO';
|
|
$status = ' DISPO';
|
|
}
|
|
}
|
|
if ($non_latin < 1)
|
|
{
|
|
$extension = eregi_replace('Local/',"",$Aextension[$i]);
|
|
$extension = sprintf("%-10s", $extension);
|
|
while(strlen($extension)>10) {$extension = substr("$extension", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$extension = eregi_replace('Local/',"",$Aextension[$i]);
|
|
$extension = sprintf("%-40s", $extension);
|
|
while(mb_strlen($extension, 'utf-8')>10) {$extension = mb_substr("$extension", 0, -1,'utf8');}
|
|
}
|
|
|
|
$phone = sprintf("%-10s", $phone_split[0]);
|
|
$custphone = sprintf("%-10s", $custphone);
|
|
$Luser = $Auser[$i];
|
|
$user = sprintf("%-18s", $Auser[$i]);
|
|
$Lsessionid = $Asessionid[$i];
|
|
$sessionid = sprintf("%-9s", $Asessionid[$i]);
|
|
$Lstatus = $Astatus[$i];
|
|
$status = sprintf("%-6s", $Astatus[$i]);
|
|
$server_ip = sprintf("%-15s", $Aserver_ip[$i]);
|
|
$call_server_ip = sprintf("%-15s", $Acall_server_ip[$i]);
|
|
$campaign_id = sprintf("%-10s", $Acampaign_id[$i]);
|
|
$comments= $Acomments[$i];
|
|
$calls_today = sprintf("%-5s", $Acalls_today[$i]);
|
|
|
|
if (!ereg("N",$agent_pause_codes_active))
|
|
{$pausecode=' ';}
|
|
else
|
|
{$pausecode='';}
|
|
|
|
if (eregi("INCALL",$Lstatus))
|
|
{
|
|
### temporarily deactivate DEAD calls display until bug is fixed
|
|
if (!ereg("$Acallerid[$i]\|",$callerids))
|
|
{
|
|
$Astatus[$i] = 'DEAD';
|
|
$Lstatus = 'DEAD';
|
|
$status = ' DEAD ';
|
|
}
|
|
|
|
if ( (eregi("AUTO",$comments)) or (strlen($comments)<1) )
|
|
{$CM='A';}
|
|
else
|
|
{
|
|
if (eregi("INBOUND",$comments))
|
|
{$CM='I';}
|
|
else
|
|
{$CM='M';}
|
|
}
|
|
}
|
|
else {$CM=' ';}
|
|
|
|
if ($UGdisplay > 0)
|
|
{
|
|
if ($non_latin < 1)
|
|
{
|
|
$user_group = sprintf("%-12s", $Auser_group[$i]);
|
|
while(strlen($user_group)>12) {$user_group = substr("$user_group", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$user_group = sprintf("%-40s", $Auser_group[$i]);
|
|
while(mb_strlen($user_group, 'utf-8')>12) {$user_group = mb_substr("$user_group", 0, -1,'utf8');}
|
|
}
|
|
}
|
|
if ($UidORname > 0)
|
|
{
|
|
if ($non_latin < 1)
|
|
{
|
|
$user = sprintf("%-18s", $Afull_name[$i]);
|
|
while(strlen($user)>18) {$user = substr("$user", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$user = sprintf("%-40s", $Afull_name[$i]);
|
|
while(mb_strlen($user, 'utf-8')>18) {$user = mb_substr("$user", 0, -1,'utf8');}
|
|
}
|
|
}
|
|
if (!eregi("INCALL|QUEUE",$Astatus[$i]))
|
|
{$call_time_S = ($STARTtime - $Acall_finish[$i]);}
|
|
else
|
|
{$call_time_S = ($STARTtime - $Acall_time[$i]);}
|
|
|
|
$call_time_M = ($call_time_S / 60);
|
|
$call_time_M = round($call_time_M, 2);
|
|
$call_time_M_int = intval("$call_time_M");
|
|
$call_time_SEC = ($call_time_M - $call_time_M_int);
|
|
$call_time_SEC = ($call_time_SEC * 60);
|
|
$call_time_SEC = round($call_time_SEC, 0);
|
|
if ($call_time_SEC < 10) {$call_time_SEC = "0$call_time_SEC";}
|
|
$call_time_MS = "$call_time_M_int:$call_time_SEC";
|
|
$call_time_MS = sprintf("%7s", $call_time_MS);
|
|
$G = ''; $EG = '';
|
|
if ($Lstatus=='INCALL')
|
|
{
|
|
if ($call_time_S >= 10) {$G='<SPAN class="thistle"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_M_int >= 1) {$G='<SPAN class="violet"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_M_int >= 5) {$G='<SPAN class="purple"><B>'; $EG='</B></SPAN>';}
|
|
# if ($call_time_M_int >= 10) {$G='<SPAN class="purple"><B>'; $EG='</B></SPAN>';}
|
|
}
|
|
if ($Lstatus=='DEAD')
|
|
{
|
|
if ($call_time_M_int >= 360)
|
|
{$j++; continue;}
|
|
else
|
|
{
|
|
$agent_dead++; $agent_total++;
|
|
$G=''; $EG='';
|
|
if ($call_time_S >= 10) {$G='<SPAN class="black"><B>'; $EG='</B></SPAN>';}
|
|
}
|
|
}
|
|
if ($Lstatus=='DISPO')
|
|
{
|
|
if ($call_time_M_int >= 360)
|
|
{$j++; continue;}
|
|
else
|
|
{
|
|
$agent_paused++; $agent_total++;
|
|
$G=''; $EG='';
|
|
if ($call_time_S >= 10) {$G='<SPAN class="khaki"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_M_int >= 1) {$G='<SPAN class="yellow"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_M_int >= 5) {$G='<SPAN class="olive"><B>'; $EG='</B></SPAN>';}
|
|
}
|
|
}
|
|
if ($Lstatus=='PAUSED')
|
|
{
|
|
if (!ereg("N",$agent_pause_codes_active))
|
|
{
|
|
$stmtC="select sub_status from vicidial_agent_log where user='$Luser' order by agent_log_id desc limit 1;";
|
|
$rsltC=mysql_query($stmtC,$link);
|
|
$rowC=mysql_fetch_row($rsltC);
|
|
$pausecode = sprintf("%-6s", $rowC[0]);
|
|
$pausecode = "$pausecode ";
|
|
}
|
|
else
|
|
{$pausecode='';}
|
|
|
|
if ($call_time_M_int >= 360)
|
|
{$j++; continue;}
|
|
else
|
|
{
|
|
$agent_paused++; $agent_total++;
|
|
$G=''; $EG='';
|
|
if ($call_time_S >= 10) {$G='<SPAN class="khaki"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_M_int >= 1) {$G='<SPAN class="yellow"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_M_int >= 5) {$G='<SPAN class="olive"><B>'; $EG='</B></SPAN>';}
|
|
}
|
|
}
|
|
# if ( (strlen($Acall_server_ip[$i])> 4) and ($Acall_server_ip[$i] != "$Aserver_ip[$i]") )
|
|
# {$G='<SPAN class="orange"><B>'; $EG='</B></SPAN>';}
|
|
|
|
if ( (eregi("INCALL",$status)) or (eregi("QUEUE",$status)) ) {$agent_incall++; $agent_total++;}
|
|
if ( (eregi("READY",$status)) or (eregi("CLOSER",$status)) ) {$agent_ready++; $agent_total++;}
|
|
if ( (eregi("READY",$status)) or (eregi("CLOSER",$status)) )
|
|
{
|
|
$G='<SPAN class="lightblue"><B>'; $EG='</B></SPAN>';
|
|
if ($call_time_M_int >= 1) {$G='<SPAN class="blue"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_M_int >= 5) {$G='<SPAN class="midnightblue"><B>'; $EG='</B></SPAN>';}
|
|
}
|
|
|
|
$L='';
|
|
$R='';
|
|
if ($SIPmonitorLINK>0) {$L=" <a href=\"sip:0$Lsessionid@$server_ip\">LISTEN</a>"; $R='';}
|
|
if ($IAXmonitorLINK>0) {$L=" <a href=\"iax:0$Lsessionid@$server_ip\">LISTEN</a>"; $R='';}
|
|
if ($SIPmonitorLINK>1) {$R=" | <a href=\"sip:$Lsessionid@$server_ip\">BARGE</a>";}
|
|
if ($IAXmonitorLINK>1) {$R=" | <a href=\"iax:$Lsessionid@$server_ip\">BARGE</a>";}
|
|
|
|
if ($CUSTPHONEdisplay > 0) {$CP = " $G$custphone$EG |";}
|
|
else {$CP = "";}
|
|
|
|
if ($UGdisplay > 0) {$UGD = " $G$user_group$EG |";}
|
|
else {$UGD = "";}
|
|
|
|
if ($SERVdisplay > 0) {$SVD = "$G$server_ip$EG | $G$call_server_ip$EG | ";}
|
|
else {$SVD = "";}
|
|
|
|
if ($PHONEdisplay > 0) {$phoneD = "$G$phone$EG | ";}
|
|
else {$phoneD = "";}
|
|
|
|
$vac_stage='';
|
|
$vac_campaign='';
|
|
$INGRP='';
|
|
if ($CM == 'I')
|
|
{
|
|
$stmt="select campaign_id,stage from vicidial_auto_calls where callerid='$Acallerid[$i]' LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ingrp_to_print = mysql_num_rows($rslt);
|
|
if ($ingrp_to_print > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$vac_campaign = sprintf("%-20s", $row[0]);
|
|
$row[1] = eregi_replace(".*-",'',$row[1]);
|
|
$vac_stage = sprintf("%-4s", $row[1]);
|
|
}
|
|
|
|
$INGRP = " $G$vac_stage$EG $G$vac_campaign$EG ";
|
|
}
|
|
|
|
$agentcount++;
|
|
|
|
$Aecho .= "| $G$extension$EG |$phoneD <a href=\"./user_status.php?user=$Luser\" target=\"_blank\">$G$user$EG</a> |$UGD $G$sessionid$EG$L$R | $G$status$EG $CM $pausecode| $CP$SVD$G$call_time_MS$EG | $G$campaign_id$EG | $G$calls_today$EG |$INGRP\n";
|
|
|
|
$j++;
|
|
}
|
|
|
|
$Aecho .= "$Aline";
|
|
$Aecho .= " $agentcount agents logged in on all servers\n";
|
|
$Aecho .= " System Load Average: $load_ave\n\n";
|
|
|
|
# $Aecho .= " <SPAN class=\"orange\"><B> </SPAN> - Balanced call</B>\n";
|
|
$Aecho .= " <SPAN class=\"lightblue\"><B> </SPAN> - Agent waiting for call</B>\n";
|
|
$Aecho .= " <SPAN class=\"blue\"><B> </SPAN> - Agent waiting for call > 1 minute</B>\n";
|
|
$Aecho .= " <SPAN class=\"midnightblue\"><B> </SPAN> - Agent waiting for call > 5 minutes</B>\n";
|
|
$Aecho .= " <SPAN class=\"thistle\"><B> </SPAN> - Agent on call > 10 seconds</B>\n";
|
|
$Aecho .= " <SPAN class=\"violet\"><B> </SPAN> - Agent on call > 1 minute</B>\n";
|
|
$Aecho .= " <SPAN class=\"purple\"><B> </SPAN> - Agent on call > 5 minutes</B>\n";
|
|
$Aecho .= " <SPAN class=\"khaki\"><B> </SPAN> - Agent Paused > 10 seconds</B>\n";
|
|
$Aecho .= " <SPAN class=\"yellow\"><B> </SPAN> - Agent Paused > 1 minute</B>\n";
|
|
$Aecho .= " <SPAN class=\"olive\"><B> </SPAN> - Agent Paused > 5 minutes</B>\n";
|
|
$Aecho .= " <SPAN class=\"black\"><B> </SPAN> - Agent on a dead call</B>\n";
|
|
|
|
if ($agent_ready > 0) {$B='<FONT class="b1">'; $BG='</FONT>';}
|
|
if ($agent_ready > 4) {$B='<FONT class="b2">'; $BG='</FONT>';}
|
|
if ($agent_ready > 9) {$B='<FONT class="b3">'; $BG='</FONT>';}
|
|
if ($agent_ready > 14) {$B='<FONT class="b4">'; $BG='</FONT>';}
|
|
|
|
|
|
echo "\n<BR>\n";
|
|
|
|
echo "$NFB$agent_total$NFE agents logged in \n";
|
|
echo "$NFB$agent_incall$NFE agents in calls \n";
|
|
echo "$NFB$B $agent_ready $BG$NFE agents waiting \n";
|
|
echo "$NFB$agent_paused$NFE paused agents \n";
|
|
echo "$NFB$agent_dead$NFE agents in dead calls \n";
|
|
|
|
echo "<PRE><FONT SIZE=2>";
|
|
echo "";
|
|
echo "$Cecho";
|
|
echo "$Aecho";
|
|
}
|
|
else
|
|
{
|
|
echo " NO AGENTS ON CALLS \n";
|
|
echo "<PRE>$Cecho";
|
|
}
|
|
|
|
?>
|
|
</PRE>
|
|
|
|
</BODY></HTML>
|