mattf
8ab2246ece
Added longest wait time as next agent call option Added option to the Outbound(VDAD) report to calculate stats including the overflow drop in-group stats with the outbound campaign stats Changed Real-time Report screen agent time display to be based upon a change in "state"(INCALL, READY, PAUSED, etc...) instead of being based upon the time of the last call they handled Fixed manual dial calls_today bug in vicidial.php Several small bug fixes git-svn-id: svn://192.168.202.10@1199 3d104415-ff17-0410-8863-d5cf3c621b8a
1253 lines
44 KiB
PHP
1253 lines
44 KiB
PHP
<?php
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# AST_VDADstats.php
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#
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# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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# 60619-1718 - Added variable filtering to eliminate SQL injection attack threat
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# - Added required user/pass to gain access to this page
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# 61215-1139 - Added drop percentage of answered and round-2 decimal
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# 71008-1436 - Added shift to be defined in dbconnect.php
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# 71218-1155 - Added end_date for multi-day reports
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# 80430-1920 - Added Customer hangup cause stats
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# 80620-0031 - Fixed human answered calculation for drop perfentage
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# 80709-0230 - Added time stats to call statuses
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# 80717-2118 - Added calls/hour out of agent login time in status summary
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# 80722-2049 - Added Status Category stats
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# 81109-2341 - Added Productivity Rating
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# 90225-1140 - Changed to multi-campaign capability
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# 90310-2034 - Admin header
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# 90508-0644 - Changed to PHP long tags
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# 90524-2231 - Changed to use functions.php for seconds to HH:MM:SS conversion
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# 90608-0251 - Added optional carrier codes stats, made graph at bottom optional
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# 90806-0001 - Added CI(Customer Interaction/Human Answered) stats, added option to add inbound rollover stats to these
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#
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header ("Content-type: text/html; charset=utf-8");
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require("dbconnect.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["outbound_rate"])) {$outbound_rate=$_GET["outbound_rate"];}
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elseif (isset($_POST["outbound_rate"])) {$outbound_rate=$_POST["outbound_rate"];}
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if (isset($_GET["costformat"])) {$costformat=$_GET["costformat"];}
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elseif (isset($_POST["costformat"])) {$costformat=$_POST["costformat"];}
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if (isset($_GET["include_rollover"])) {$include_rollover=$_GET["include_rollover"];}
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elseif (isset($_POST["include_rollover"])) {$include_rollover=$_POST["include_rollover"];}
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if (isset($_GET["carrier_stats"])) {$carrier_stats=$_GET["carrier_stats"];}
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elseif (isset($_POST["carrier_stats"])) {$carrier_stats=$_POST["carrier_stats"];}
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if (isset($_GET["bottom_graph"])) {$bottom_graph=$_GET["bottom_graph"];}
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elseif (isset($_POST["bottom_graph"])) {$bottom_graph=$_POST["bottom_graph"];}
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if (isset($_GET["agent_hours"])) {$agent_hours=$_GET["agent_hours"];}
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elseif (isset($_POST["agent_hours"])) {$agent_hours=$_POST["agent_hours"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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if (strlen($shift)<2) {$shift='ALL';}
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if (strlen($bottom_graph)<2) {$bottom_graph='NO';}
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if (strlen($carrier_stats)<2) {$carrier_stats='NO';}
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if (strlen($include_rollover)<2) {$include_rollover='NO';}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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##### SERVER CARRIER LOGGING LOOKUP #####
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$stmt = "SELECT count(*) FROM servers where carrier_logging_active='Y' and max_vicidial_trunks > 0;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$srv_conf_ct = mysql_num_rows($rslt);
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if ($srv_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$carrier_logging_active = $row[0];
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}
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$stmt="select campaign_id,campaign_name from vicidial_campaigns;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$campaigns_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $campaigns_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$groups[$i] = $row[0];
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$group_names[$i] = $row[1];
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$i++;
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}
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$rollover_groups_count=0;
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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$group_string .= "$group[$i]|";
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$group_SQL .= "'$group[$i]',";
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$groupQS .= "&group[]=$group[$i]";
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if (eregi("YES",$include_rollover))
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{
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$stmt="select drop_inbound_group from vicidial_campaigns where campaign_id='$group[$i]' and drop_inbound_group NOT LIKE \"%NONE%\" and drop_inbound_group is NOT NULL and drop_inbound_group != '';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$in_groups_to_print = mysql_num_rows($rslt);
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if ($in_groups_to_print > 0)
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{
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$row=mysql_fetch_row($rslt);
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$group_drop_SQL .= "'$row[0]',";
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$rollover_groups_count++;
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}
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}
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$i++;
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}
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if ( (ereg("--ALL--",$group_string) ) or ($group_ct < 1) )
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{
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$group_SQL = "";
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$group_drop_SQL = "";
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}
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else
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{
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$group_SQL = eregi_replace(",$",'',$group_SQL);
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$group_drop_SQL = eregi_replace(",$",'',$group_drop_SQL);
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$both_group_SQLand = "and ( (campaign_id IN($group_drop_SQL)) or (campaign_id IN($group_SQL)) )";
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$both_group_SQL = "where ( (campaign_id IN($group_drop_SQL)) or (campaign_id IN($group_SQL)) )";
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$group_SQLand = "and campaign_id IN($group_SQL)";
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$group_SQL = "where campaign_id IN($group_SQL)";
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$group_drop_SQLand = "and campaign_id IN($group_drop_SQL)";
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$group_drop_SQL = "where campaign_id IN($group_drop_SQL)";
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}
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$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$statcats_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $statcats_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$vsc_id[$i] = $row[0];
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$vsc_name[$i] = $row[1];
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$vsc_count[$i] = 0;
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$i++;
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}
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$customer_interactive_statuses='';
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$stmt="select status from vicidial_statuses where human_answered='Y';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$statha_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $statha_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$customer_interactive_statuses .= "'$row[0]',";
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$i++;
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}
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$stmt="select status from vicidial_campaign_statuses where human_answered='Y';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$statha_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $statha_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$customer_interactive_statuses .= "'$row[0]',";
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$i++;
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}
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if (strlen($customer_interactive_statuses)>2)
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{$customer_interactive_statuses = substr("$customer_interactive_statuses", 0, -1);}
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else
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{$customer_interactive_statuses="''";}
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.green {color: white; background-color: green}
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.red {color: white; background-color: red}
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.blue {color: white; background-color: blue}
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.purple {color: white; background-color: purple}
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-->
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</STYLE>
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<?php
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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echo "<TITLE>Outbound Stats</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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$short_header=1;
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require("admin_header.php");
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echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
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echo "<TABLE CELLSPACING=3><TR><TD VALIGN=TOP> Dates:<BR>";
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echo "<INPUT TYPE=HIDDEN NAME=agent_hours VALUE=\"$agent_hours\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=outbound_rate VALUE=\"$outbound_rate\">\n";
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echo "<INPUT TYPE=HIDDEN NAME=costformat VALUE=\"$costformat\">\n";
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echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">\n";
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echo "<BR> to <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">\n";
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echo "</TD><TD VALIGN=TOP> Campaigns:<BR>";
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echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
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if (eregi("--ALL--",$group_string))
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{echo "<option value=\"--ALL--\" selected>-- ALL CAMPAIGNS --</option>\n";}
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else
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{echo "<option value=\"--ALL--\">-- ALL CAMPAIGNS --</option>\n";}
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$o=0;
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while ($campaigns_to_print > $o)
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{
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if (eregi("$groups[$o]\|",$group_string)) {echo "<option selected value=\"$groups[$o]\">$groups[$o] - $group_names[$o]</option>\n";}
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else {echo "<option value=\"$groups[$o]\">$groups[$o] - $group_names[$o]</option>\n";}
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$o++;
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}
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echo "</SELECT>\n";
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echo "</TD><TD VALIGN=TOP>";
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echo "Include Drop <BR>Rollover:<BR>";
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echo "<SELECT SIZE=1 NAME=include_rollover>\n";
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echo "<option selected value=\"$include_rollover\">$include_rollover</option>\n";
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echo "<option value=\"YES\">YES</option>\n";
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echo "<option value=\"NO\">NO</option>\n";
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echo "</SELECT>\n";
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echo "<BR>Bottom Graph: <BR>\n";
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echo "<SELECT SIZE=1 NAME=bottom_graph>\n";
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echo "<option selected value=\"$bottom_graph\">$bottom_graph</option>\n";
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echo "<option value=\"YES\">YES</option>\n";
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echo "<option value=\"NO\">NO</option>\n";
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echo "</SELECT><BR>\n";
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if ($carrier_logging_active > 0)
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{
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echo "</TD><TD VALIGN=TOP>Carrier Stats: <BR>";
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echo "<SELECT SIZE=1 NAME=carrier_stats>\n";
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echo "<option selected value=\"$carrier_stats\">$carrier_stats</option>\n";
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echo "<option value=\"YES\">YES</option>\n";
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echo "<option value=\"NO\">NO</option>\n";
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echo "</SELECT>\n";
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}
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echo "</TD><TD VALIGN=TOP>Shift: <BR>";
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echo "<SELECT SIZE=1 NAME=shift>\n";
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echo "<option selected value=\"$shift\">$shift</option>\n";
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echo "<option value=\"\">--</option>\n";
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echo "<option value=\"AM\">AM</option>\n";
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echo "<option value=\"PM\">PM</option>\n";
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echo "<option value=\"ALL\">ALL</option>\n";
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echo "</SELECT><BR><BR>\n";
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echo "<INPUT type=submit NAME=SUBMIT VALUE=SUBMIT>\n";
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echo "</TD><TD VALIGN=TOP> ";
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echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
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if (strlen($group[0]) > 1)
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{
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echo " <a href=\"./admin.php?ADD=34&campaign_id=$group[0]\">MODIFY</a> | \n";
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echo " <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
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}
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else
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{
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echo " <a href=\"./admin.php?ADD=10\">CAMPAIGNS</a> | \n";
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echo " <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
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}
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echo "</TD></TR></TABLE>";
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echo "</FORM>\n\n";
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echo "<PRE><FONT SIZE=2>\n\n";
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if (strlen($group[0]) < 1)
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{
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echo "\n\n";
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echo "PLEASE SELECT A CAMPAIGN AND DATE ABOVE AND CLICK SUBMIT\n";
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}
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else
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{
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if ($shift == 'AM')
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{
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$time_BEGIN=$AM_shift_BEGIN;
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$time_END=$AM_shift_END;
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
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if (strlen($time_END) < 6) {$time_END = "15:15:00";}
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}
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if ($shift == 'PM')
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{
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$time_BEGIN=$PM_shift_BEGIN;
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$time_END=$PM_shift_END;
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
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if (strlen($time_END) < 6) {$time_END = "23:15:00";}
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}
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if ($shift == 'ALL')
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{
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if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
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if (strlen($time_END) < 6) {$time_END = "23:59:59";}
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}
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$query_date_BEGIN = "$query_date $time_BEGIN";
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$query_date_END = "$end_date $time_END";
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$OUToutput = '';
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$OUToutput .= "Outbound Calling Stats $NOW_TIME\n";
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$OUToutput .= "\n";
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$OUToutput .= "Time range: $query_date_BEGIN to $query_date_END\n\n";
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$OUToutput .= "---------- TOTALS\n";
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$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {$OUToutput .= "$stmt\n";}
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$row=mysql_fetch_row($rslt);
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$TOTALcallsRAW = $row[0];
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$TOTALsec = $row[1];
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$inTOTALcallsRAW=0;
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if (eregi("YES",$include_rollover))
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{
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$stmt="select count(*),sum(length_in_sec),sum(queue_seconds),sum(agent_alert_delay) from vicidial_closer_log,vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id $group_drop_SQLand;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {$OUToutput .= "$stmt\n";}
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$row=mysql_fetch_row($rslt);
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$inTOTALcallsRAW = $row[0];
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$TOTALdelay = round($row[3] / 1000);
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$inTOTALsec = (($row[1] - $row[2]) - $TOTALdelay);
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if ($inTOTALsec < 0)
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{$inTOTALsec = 0;}
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$TOTALsec = ($TOTALsec + $inTOTALsec);
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$inTOTALcalls = sprintf("%10s", $inTOTALcallsRAW);
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}
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$TOTALcalls = sprintf("%10s", $TOTALcallsRAW);
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if ( ($row[0] < 1) or ($TOTALsec < 1) )
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{$average_call_seconds = ' 0';}
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else
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{
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$average_call_seconds = ($TOTALsec / $TOTALcallsRAW);
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$average_call_seconds = round($average_call_seconds, 2);
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$average_call_seconds = sprintf("%10s", $average_call_seconds);
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}
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$OUToutput .= "Total Calls placed from this Campaign: $TOTALcalls\n";
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$OUToutput .= "Average Call Length for all Calls in seconds: $average_call_seconds\n";
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if (eregi("YES",$include_rollover))
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{$OUToutput .= "Calls that went to rollover In-Group: $inTOTALcalls\n";}
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$OUToutput .= "\n";
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$OUToutput .= "---------- HUMAN ANSWERS\n";
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$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status IN($customer_interactive_statuses) $group_SQLand;";
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$rslt=mysql_query($stmt, $link);
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|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$CIcallsRAW = $row[0];
|
|
$CIsec = $row[1];
|
|
|
|
if (eregi("YES",$include_rollover))
|
|
{
|
|
$stmt="select count(*),sum(length_in_sec),sum(queue_seconds),sum(agent_alert_delay) from vicidial_closer_log vcl,vicidial_inbound_groups vig where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id and vcl.status IN($customer_interactive_statuses) $group_drop_SQLand;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$inCIcallsRAW = $row[0];
|
|
$CIdelay = round($row[3] / 1000);
|
|
$inCIsec = (($row[1] - $row[2]) - $CIdelay);
|
|
if ($inCIsec < 0)
|
|
{$inCIsec = 0;}
|
|
$CIsec = ($CIsec + $inCIsec);
|
|
$CIcallsRAW = ($CIcallsRAW + $inCIcallsRAW);
|
|
}
|
|
|
|
$CIcalls = sprintf("%10s", $CIcallsRAW);
|
|
if ( ($CIcallsRAW < 1) or ($CIsec < 1) )
|
|
{$average_ci_seconds = ' 0';}
|
|
else
|
|
{
|
|
$average_ci_seconds = ($CIsec / $CIcallsRAW);
|
|
$average_ci_seconds = round($average_ci_seconds, 2);
|
|
$average_ci_seconds = sprintf("%10s", $average_ci_seconds);
|
|
}
|
|
$CIsec = sec_convert($CIsec,'H');
|
|
|
|
|
|
$OUToutput .= "Total Human Answered calls for this Campaign: $CIcalls\n";
|
|
$OUToutput .= "Average Call Length for all HA in seconds: $average_ci_seconds Total Time: $CIsec\n";
|
|
|
|
|
|
$OUToutput .= "\n";
|
|
$OUToutput .= "---------- DROPS\n";
|
|
|
|
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and status='DROP' and (length_in_sec <= 6000 or length_in_sec is null);";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$DROPcalls = sprintf("%10s", $row[0]);
|
|
$DROPcallsRAW = $row[0];
|
|
$DROPseconds = $row[1];
|
|
|
|
|
|
# GET LIST OF ALL STATUSES and create SQL from human_answered statuses
|
|
$q=0;
|
|
$stmt = "SELECT status,status_name,human_answered,category from vicidial_statuses;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$statuses_to_print = mysql_num_rows($rslt);
|
|
$p=0;
|
|
while ($p < $statuses_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$status[$q] = $row[0];
|
|
$status_name[$q] = $row[1];
|
|
$human_answered[$q] = $row[2];
|
|
$category[$q] = $row[3];
|
|
$statname_list["$status[$q]"] = "$status_name[$q]";
|
|
$statcat_list["$status[$q]"] = "$category[$q]";
|
|
if ($human_answered[$q]=='Y')
|
|
{$camp_ANS_STAT_SQL .= "'$row[0]',";}
|
|
$q++;
|
|
$p++;
|
|
}
|
|
|
|
$stmt = "SELECT distinct status,status_name,human_answered,category from vicidial_campaign_statuses $group_SQL;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$statuses_to_print = mysql_num_rows($rslt);
|
|
$p=0;
|
|
while ($p < $statuses_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$status[$q] = $row[0];
|
|
$status_name[$q] = $row[1];
|
|
$human_answered[$q] = $row[2];
|
|
$category[$q] = $row[3];
|
|
$statname_list["$status[$q]"] = "$status_name[$q]";
|
|
$statcat_list["$status[$q]"] = "$category[$q]";
|
|
if ($human_answered[$q]=='Y')
|
|
{$camp_ANS_STAT_SQL .= "'$row[0]',";}
|
|
$q++;
|
|
$p++;
|
|
}
|
|
$camp_ANS_STAT_SQL = eregi_replace(",$",'',$camp_ANS_STAT_SQL);
|
|
|
|
|
|
$stmt="select count(*) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and status IN($camp_ANS_STAT_SQL);";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$ANSWERcalls = $row[0];
|
|
|
|
if ( ($DROPcalls < 1) or ($TOTALcalls < 1) )
|
|
{$DROPpercent = '0';}
|
|
else
|
|
{
|
|
$DROPpercent = (($DROPcallsRAW / $TOTALcalls) * 100);
|
|
$DROPpercent = round($DROPpercent, 2);
|
|
}
|
|
|
|
if ( ($DROPcalls < 1) or ($ANSWERcalls < 1) )
|
|
{$DROPANSWERpercent = '0';}
|
|
else
|
|
{
|
|
$DROPANSWERpercent = (($DROPcallsRAW / $ANSWERcalls) * 100);
|
|
$DROPANSWERpercent = round($DROPANSWERpercent, 2);
|
|
}
|
|
|
|
if ( ($DROPseconds < 1) or ($DROPcallsRAW < 1) )
|
|
{$average_hold_seconds = ' 0';}
|
|
else
|
|
{
|
|
$average_hold_seconds = ($DROPseconds / $DROPcallsRAW);
|
|
$average_hold_seconds = round($average_hold_seconds, 2);
|
|
$average_hold_seconds = sprintf("%10s", $average_hold_seconds);
|
|
}
|
|
|
|
$OUToutput .= "Total Outbound DROP Calls: $DROPcalls $DROPpercent%\n";
|
|
$OUToutput .= "Percent of DROP Calls taken out of Answers: $DROPcalls / $ANSWERcalls $DROPANSWERpercent%\n";
|
|
|
|
if (eregi("YES",$include_rollover))
|
|
{
|
|
if ( ($DROPcalls < 1) or ($CIcallsRAW < 1) )
|
|
{$inDROPANSWERpercent = '0';}
|
|
else
|
|
{
|
|
$inDROPANSWERpercent = (($DROPcallsRAW / $CIcallsRAW) * 100);
|
|
$inDROPANSWERpercent = round($inDROPANSWERpercent, 2);
|
|
}
|
|
|
|
$OUToutput .= "Percent of DROP/Answer Calls with Rollover: $DROPcalls / $CIcallsRAW $inDROPANSWERpercent%\n";
|
|
}
|
|
|
|
$OUToutput .= "Average Length for DROP Calls in seconds: $average_hold_seconds\n";
|
|
|
|
$stmt = "select closer_campaigns from vicidial_campaigns $group_SQL;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$ccamps_to_print = mysql_num_rows($rslt);
|
|
$c=0;
|
|
while ($ccamps_to_print > $c)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$closer_campaigns = $row[0];
|
|
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
|
|
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
|
$closer_campaignsSQL .= "'$closer_campaigns',";
|
|
$c++;
|
|
}
|
|
$closer_campaignsSQL = eregi_replace(",$",'',$closer_campaignsSQL);
|
|
|
|
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($closer_campaignsSQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE');";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$TOTALanswers = ($row[0] + $ANSWERcalls);
|
|
|
|
|
|
$stmt = "SELECT sum(wait_sec + talk_sec + dispo_sec) from vicidial_agent_log where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' $group_SQLand;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$agent_non_pause_sec = $row[0];
|
|
|
|
if ($agent_non_pause_sec > 0)
|
|
{
|
|
$AVG_ANSWERagent_non_pause_sec = (($TOTALanswers / $agent_non_pause_sec) * 60);
|
|
$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
|
|
}
|
|
else
|
|
{$AVG_ANSWERagent_non_pause_sec=0;}
|
|
$AVG_ANSWERagent_non_pause_sec = sprintf("%10s", $AVG_ANSWERagent_non_pause_sec);
|
|
|
|
$OUToutput .= "Productivity Rating: $AVG_ANSWERagent_non_pause_sec\n";
|
|
|
|
|
|
|
|
|
|
$OUToutput .= "\n";
|
|
$OUToutput .= "---------- AUTO-DIAL NO ANSWERS\n";
|
|
|
|
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and status IN('NA','B') and (length_in_sec <= 60 or length_in_sec is null);";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$NAcalls = sprintf("%10s", $row[0]);
|
|
if ( ($NAcalls < 1) or ($TOTALcalls < 1) )
|
|
{$NApercent = '0';}
|
|
else
|
|
{
|
|
$NApercent = (($NAcalls / $TOTALcalls) * 100);
|
|
$NApercent = round($NApercent, 2);
|
|
}
|
|
|
|
if ( ($row[0] < 1) or ($row[1] < 1) )
|
|
{$average_na_seconds = ' 0';}
|
|
else
|
|
{
|
|
$average_na_seconds = ($row[1] / $row[0]);
|
|
$average_na_seconds = round($average_na_seconds, 2);
|
|
$average_na_seconds = sprintf("%10s", $average_na_seconds);
|
|
}
|
|
|
|
$OUToutput .= "Total NA calls -Busy,Disconnect,RingNoAnswer: $NAcalls $NApercent%\n";
|
|
$OUToutput .= "Average Call Length for NA Calls in seconds: $average_na_seconds\n";
|
|
|
|
|
|
##############################
|
|
######### CALL HANGUP REASON STATS
|
|
|
|
$TOTALcalls = 0;
|
|
|
|
$OUToutput .= "\n";
|
|
$OUToutput .= "---------- CALL HANGUP REASON STATS\n";
|
|
$OUToutput .= "+----------------------+------------+\n";
|
|
$OUToutput .= "| HANGUP REASON | CALLS |\n";
|
|
$OUToutput .= "+----------------------+------------+\n";
|
|
|
|
$stmt="select count(*),term_reason from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand group by term_reason;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$reasons_to_print = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $reasons_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$TOTALcalls = ($TOTALcalls + $row[0]);
|
|
|
|
$REASONcount = sprintf("%10s", $row[0]);while(strlen($REASONcount)>10) {$REASONcount = substr("$REASONcount", 0, -1);}
|
|
$reason = sprintf("%-20s", $row[1]);while(strlen($reason)>20) {$reason = substr("$reason", 0, -1);}
|
|
if (ereg("NONE",$reason)) {$reason = 'NO ANSWER ';}
|
|
if (ereg("CALLER",$reason)) {$reason = 'CUSTOMER ';}
|
|
|
|
$OUToutput .= "| $reason | $REASONcount |\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
$TOTALcalls = sprintf("%10s", $TOTALcalls);
|
|
|
|
$OUToutput .= "+----------------------+------------+\n";
|
|
$OUToutput .= "| TOTAL: | $TOTALcalls |\n";
|
|
$OUToutput .= "+----------------------+------------+\n";
|
|
|
|
|
|
|
|
|
|
|
|
##############################
|
|
######### CALL STATUS STATS
|
|
|
|
$TOTALcalls = 0;
|
|
|
|
$OUToutput .= "\n";
|
|
$OUToutput .= "---------- CALL STATUS STATS\n";
|
|
$OUToutput .= "+--------+----------------------+----------------------+------------+----------------------------------+----------+\n";
|
|
$OUToutput .= "| | | | | CALL TIME |AGENT TIME|\n";
|
|
$OUToutput .= "| STATUS | DESCRIPTION | CATEGORY | CALLS | TOTAL TIME | AVG TIME |CALLS/HOUR|CALLS/HOUR|\n";
|
|
$OUToutput .= "+--------+----------------------+----------------------+------------+------------+----------+----------+----------+\n";
|
|
|
|
$campaignSQL = "$group_SQLand";
|
|
if (eregi("YES",$include_rollover))
|
|
{$campaignSQL = "$both_group_SQLand";}
|
|
## Pull the count of agent seconds for the total tally
|
|
$stmt="SELECT sum(pause_sec + wait_sec + talk_sec + dispo_sec) from vicidial_agent_log where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' $campaignSQL and pause_sec<36000 and wait_sec<36000 and talk_sec<36000 and dispo_sec<36000;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$Ctally_to_print = mysql_num_rows($rslt);
|
|
if ($Ctally_to_print > 0)
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
$AGENTsec = "$rowx[0]";
|
|
}
|
|
if ($DB) {$OUToutput .= "$AGENTsec|$Ctally_to_print|$stmt\n";}
|
|
|
|
|
|
## get counts and time totals for all statuses in this campaign
|
|
$rollover_exclude_dropSQL='';
|
|
if (eregi("YES",$include_rollover))
|
|
{$rollover_exclude_dropSQL = "and status NOT IN('DROP')";}
|
|
$stmt="select count(*),status,sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $rollover_exclude_dropSQL $group_SQLand group by status;";
|
|
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$statuses_to_print = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $statuses_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$STATUScountARY[$i] = $row[0];
|
|
$RAWstatusARY[$i] = $row[1];
|
|
$RAWhoursARY[$i] = $row[2];
|
|
$statusSQL .= "'$row[1]',";
|
|
$i++;
|
|
}
|
|
if (eregi("YES",$include_rollover))
|
|
{
|
|
if (strlen($statusSQL) < 2)
|
|
{$statusSQL = "''";}
|
|
else
|
|
{
|
|
$statusSQL = eregi_replace(",$",'',$statusSQL);
|
|
}
|
|
$stmt="select distinct status from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status NOT IN($statusSQL) $group_drop_SQLand;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$inS_statuses_to_print = mysql_num_rows($rslt);
|
|
$n=0;
|
|
while ($inS_statuses_to_print > $n)
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
$STATUScountARY[$i] = 0;
|
|
$RAWstatusARY[$i] = $rowx[0];
|
|
$RAWhoursARY[$i] = 0;
|
|
$i++;
|
|
$n++;
|
|
$statuses_to_print++;
|
|
}
|
|
}
|
|
|
|
|
|
$i=0;
|
|
while ($i < $statuses_to_print)
|
|
{
|
|
$STATUScount = $STATUScountARY[$i];
|
|
$RAWstatus = $RAWstatusARY[$i];
|
|
$RAWhours = $RAWhoursARY[$i];
|
|
|
|
if (eregi("YES",$include_rollover))
|
|
{
|
|
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and status='$RAWstatus' $group_drop_SQLand;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$in_statuses_to_print = mysql_num_rows($rslt);
|
|
if ($in_statuses_to_print > 0)
|
|
{
|
|
$rowx=mysql_fetch_row($rslt);
|
|
$inSTATUScount = $rowx[0];
|
|
$inRAWhours = $rowx[1];
|
|
|
|
$STATUScount = ($STATUScount + $inSTATUScount);
|
|
$RAWhours = ($RAWhours + $inRAWhours);
|
|
}
|
|
}
|
|
|
|
$r=0;
|
|
while ($r < $statcats_to_print)
|
|
{
|
|
if ($statcat_list[$RAWstatus] == "$vsc_id[$r]")
|
|
{
|
|
$vsc_count[$r] = ($vsc_count[$r] + $STATUScount);
|
|
}
|
|
$r++;
|
|
}
|
|
if ($AGENTsec < 1) {$AGENTsec=1;}
|
|
$TOTALcalls = ($TOTALcalls + $STATUScount);
|
|
$TOTALtimeS = ($TOTALtimeS + $RAWhours);
|
|
$STATUSrate = ($STATUScount / ($TOTALsec / 3600) );
|
|
$STATUSrate = sprintf("%.2f", $STATUSrate);
|
|
$AGENTrate = ($STATUScount / ($AGENTsec / 3600) );
|
|
$AGENTrate = sprintf("%.2f", $AGENTrate);
|
|
|
|
$STATUShours = sec_convert($RAWhours,'H');
|
|
$STATUSavg_sec = ($RAWhours / $STATUScount);
|
|
$STATUSavg = sec_convert($STATUSavg_sec,'H');
|
|
|
|
$STATUScount = sprintf("%10s", $STATUScount);while(strlen($STATUScount)>10) {$STATUScount = substr("$STATUScount", 0, -1);}
|
|
$status = sprintf("%-6s", $RAWstatus);while(strlen($status)>6) {$status = substr("$status", 0, -1);}
|
|
$STATUShours = sprintf("%10s", $STATUShours);while(strlen($STATUShours)>10) {$STATUShours = substr("$STATUShours", 0, -1);}
|
|
$STATUSavg = sprintf("%8s", $STATUSavg);while(strlen($STATUSavg)>8) {$STATUSavg = substr("$STATUSavg", 0, -1);}
|
|
$STATUSrate = sprintf("%8s", $STATUSrate);while(strlen($STATUSrate)>8) {$STATUSrate = substr("$STATUSrate", 0, -1);}
|
|
$AGENTrate = sprintf("%8s", $AGENTrate);while(strlen($AGENTrate)>8) {$AGENTrate = substr("$AGENTrate", 0, -1);}
|
|
|
|
if ($non_latin < 1)
|
|
{
|
|
$status_name = sprintf("%-20s", $statname_list[$RAWstatus]);
|
|
while(strlen($status_name)>20) {$status_name = substr("$status_name", 0, -1);}
|
|
$statcat = sprintf("%-20s", $statcat_list[$RAWstatus]);
|
|
while(strlen($statcat)>20) {$statcat = substr("$statcat", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$status_name = sprintf("%-60s", $statname_list[$RAWstatus]);
|
|
while(mb_strlen($status_name,'utf-8')>20) {$status_name = mb_substr("$status_name", 0, -1,'utf-8');}
|
|
$statcat = sprintf("%-60s", $statcat_list[$RAWstatus]);
|
|
while(mb_strlen($statcat,'utf-8')>20) {$statcat = mb_substr("$statcat", 0, -1,'utf-8');}
|
|
}
|
|
|
|
$OUToutput .= "| $status | $status_name | $statcat | $STATUScount | $STATUShours | $STATUSavg | $STATUSrate | $AGENTrate |\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
if ($TOTALcalls < 1)
|
|
{
|
|
$TOTALhours = '0:00:00';
|
|
$TOTALavg = '0:00:00';
|
|
$TOTALrate = '0.00';
|
|
}
|
|
else
|
|
{
|
|
$TOTALrate = ($TOTALcalls / ($TOTALsec / 3600) );
|
|
$TOTALrate = sprintf("%.2f", $TOTALrate);
|
|
$aTOTALrate = ($TOTALcalls / ($AGENTsec / 3600) );
|
|
$aTOTALrate = sprintf("%.2f", $aTOTALrate);
|
|
|
|
$aTOTALhours = sec_convert($AGENTsec,'H');
|
|
$TOTALhours = sec_convert($TOTALtimeS,'H');
|
|
$TOTALavg_sec = ($TOTALtimeS / $TOTALcalls);
|
|
$TOTALavg = sec_convert($TOTALavg_sec,'H');
|
|
}
|
|
$TOTALcalls = sprintf("%10s", $TOTALcalls);
|
|
$TOTALhours = sprintf("%10s", $TOTALhours);while(strlen($TOTALhours)>10) {$TOTALhours = substr("$TOTALhours", 0, -1);}
|
|
$aTOTALhours = sprintf("%10s", $aTOTALhours);while(strlen($aTOTALhours)>10) {$aTOTALhours = substr("$aTOTALhours", 0, -1);}
|
|
$TOTALavg = sprintf("%8s", $TOTALavg);while(strlen($TOTALavg)>8) {$TOTALavg = substr("$TOTALavg", 0, -1);}
|
|
$TOTALrate = sprintf("%8s", $TOTALrate);while(strlen($TOTALrate)>8) {$TOTALrate = substr("$TOTALrate", 0, -1);}
|
|
$aTOTALrate = sprintf("%8s", $aTOTALrate);while(strlen($aTOTALrate)>8) {$aTOTALrate = substr("$aTOTALrate", 0, -1);}
|
|
|
|
$OUToutput .= "+--------+----------------------+----------------------+------------+------------+----------+----------+----------+\n";
|
|
$OUToutput .= "| TOTAL: | $TOTALcalls | $TOTALhours | $TOTALavg | $TOTALrate | |\n";
|
|
# $OUToutput .= "| AGENT TIME | $aTOTALhours | | $aTOTALrate |\n";
|
|
$OUToutput .= "+------------------------------------------------------+------------+------------+---------------------+----------+\n";
|
|
|
|
|
|
|
|
|
|
|
|
|
|
if ( ($carrier_logging_active > 0) and ($carrier_stats == 'YES') )
|
|
{
|
|
##############################
|
|
######### STATUS CATEGORY STATS
|
|
|
|
$OUToutput .= "\n";
|
|
$OUToutput .= "---------- CARRIER CALL STATUSES\n";
|
|
$OUToutput .= "+----------------------+------------+\n";
|
|
$OUToutput .= "| STATUS | CALLS |\n";
|
|
$OUToutput .= "+----------------------+------------+\n";
|
|
|
|
## get counts and time totals for all statuses in this campaign
|
|
$stmt="select dialstatus,count(*) from vicidial_carrier_log vcl,vicidial_log vl where vcl.uniqueid=vl.uniqueid and vcl.call_date > \"$query_date_BEGIN\" and vcl.call_date < \"$query_date_END\" and vl.call_date > \"$query_date_BEGIN\" and vl.call_date < \"$query_date_END\" $group_SQLand group by dialstatus order by dialstatus;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$carrierstatuses_to_print = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $carrierstatuses_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$TOTCARcalls = ($TOTCARcalls + $row[1]);
|
|
$CARstatus = sprintf("%-20s", $row[0]); while(strlen($CARstatus)>20) {$CARstatus = substr("$CARstatus", 0, -1);}
|
|
$CARcount = sprintf("%10s", $row[1]); while(strlen($CARcount)>10) {$CARcount = substr("$CARcount", 0, -1);}
|
|
|
|
$OUToutput .= "| $CARstatus | $CARcount |\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
$TOTCARcalls = sprintf("%10s", $TOTCARcalls); while(strlen($TOTCARcalls)>10) {$TOTCARcalls = substr("$TOTCARcalls", 0, -1);}
|
|
|
|
$OUToutput .= "+----------------------+------------+\n";
|
|
$OUToutput .= "| TOTAL | $TOTCARcalls |\n";
|
|
$OUToutput .= "+----------------------+------------+\n";
|
|
}
|
|
|
|
|
|
##############################
|
|
######### STATUS CATEGORY STATS
|
|
|
|
$OUToutput .= "\n";
|
|
$OUToutput .= "---------- CUSTOM STATUS CATEGORY STATS\n";
|
|
$OUToutput .= "+----------------------+------------+--------------------------------+\n";
|
|
$OUToutput .= "| CATEGORY | CALLS | DESCRIPTION |\n";
|
|
$OUToutput .= "+----------------------+------------+--------------------------------+\n";
|
|
|
|
|
|
$TOTCATcalls=0;
|
|
$r=0;
|
|
while ($r < $statcats_to_print)
|
|
{
|
|
if ($vsc_id[$r] != 'UNDEFINED')
|
|
{
|
|
$TOTCATcalls = ($TOTCATcalls + $vsc_count[$r]);
|
|
$category = sprintf("%-20s", $vsc_id[$r]); while(strlen($category)>20) {$category = substr("$category", 0, -1);}
|
|
$CATcount = sprintf("%10s", $vsc_count[$r]); while(strlen($CATcount)>10) {$CATcount = substr("$CATcount", 0, -1);}
|
|
$CATname = sprintf("%-30s", $vsc_name[$r]); while(strlen($CATname)>30) {$CATname = substr("$CATname", 0, -1);}
|
|
|
|
$OUToutput .= "| $category | $CATcount | $CATname |\n";
|
|
}
|
|
$r++;
|
|
}
|
|
|
|
$TOTCATcalls = sprintf("%10s", $TOTCATcalls); while(strlen($TOTCATcalls)>10) {$TOTCATcalls = substr("$TOTCATcalls", 0, -1);}
|
|
|
|
$OUToutput .= "+----------------------+------------+--------------------------------+\n";
|
|
$OUToutput .= "| TOTAL | $TOTCATcalls |\n";
|
|
$OUToutput .= "+----------------------+------------+\n";
|
|
|
|
|
|
|
|
##############################
|
|
######### USER STATS
|
|
|
|
$TOTagents=0;
|
|
$TOTcalls=0;
|
|
$TOTtime=0;
|
|
$TOTavg=0;
|
|
|
|
$OUToutput .= "\n";
|
|
$OUToutput .= "---------- AGENT STATS\n";
|
|
$OUToutput .= "+--------------------------+------------+------------+--------+\n";
|
|
$OUToutput .= "| AGENT | CALLS | TIME H:M:S |AVERAGE |\n";
|
|
$OUToutput .= "+--------------------------+------------+------------+--------+\n";
|
|
|
|
$stmt="select vicidial_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' $group_SQLand and vicidial_log.user is not null and length_in_sec is not null and length_in_sec > 0 and vicidial_log.user=vicidial_users.user group by vicidial_log.user;";
|
|
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$users_to_print = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $users_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$RAWuser[$i] = $row[0];
|
|
$RAWfull_name[$i] = $row[1];
|
|
$RAWuser_calls[$i] = $row[2];
|
|
$RAWuser_talk[$i] = $row[3];
|
|
$RAWuser_average[$i] = $row[4];
|
|
|
|
$TOTcalls = ($TOTcalls + $row[2]);
|
|
$TOTtime = ($TOTtime + $row[3]);
|
|
|
|
$i++;
|
|
}
|
|
|
|
$i=0;
|
|
while ($i < $users_to_print)
|
|
{
|
|
$user = sprintf("%-6s", $RAWuser[$i]);while(strlen($user)>6) {$user = substr("$user", 0, -1);}
|
|
if ($non_latin < 1)
|
|
{
|
|
$full_name = sprintf("%-15s", $RAWfull_name[$i]); while(strlen($full_name)>15) {$full_name = substr("$full_name", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$full_name = sprintf("%-45s", $RAWfull_name[$i]); while(mb_strlen($full_name,'utf-8')>15) {$full_name = mb_substr("$full_name", 0, -1,'utf-8');}
|
|
}
|
|
if (eregi("YES",$include_rollover))
|
|
{
|
|
$stmt="select count(*),sum(length_in_sec),sum(queue_seconds),sum(agent_alert_delay) from vicidial_closer_log vcl,vicidial_inbound_groups vig where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id and vcl.user='$RAWuser[$i]' $group_drop_SQLand;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$inCIcallsRAW = $row[0];
|
|
$CIdelay = round($row[3] / 1000);
|
|
$inCIsec = (($row[1] - $row[2]) - $CIdelay);
|
|
if ($inCIsec < 0)
|
|
{$inCIsec = 0;}
|
|
$RAWuser_talk[$i] = ($RAWuser_talk[$i] + $inCIsec);
|
|
$RAWuser_calls[$i] = ($RAWuser_calls[$i] + $inCIcallsRAW);
|
|
|
|
$TOTcalls = ($TOTcalls + $inCIcallsRAW);
|
|
$TOTtime = ($TOTtime + $inCIsec);
|
|
}
|
|
|
|
$USERcalls = sprintf("%10s", $RAWuser_calls[$i]);
|
|
$USERtotTALK = $RAWuser_talk[$i];
|
|
$USERavgTALK = round($RAWuser_talk[$i] / $RAWuser_calls[$i]);
|
|
|
|
$USERtotTALK_MS = sec_convert($USERtotTALK,'H');
|
|
$USERavgTALK_MS = sec_convert($USERavgTALK,'H');
|
|
|
|
$USERtotTALK_MS = sprintf("%9s", $USERtotTALK_MS);
|
|
$USERavgTALK_MS = sprintf("%6s", $USERavgTALK_MS);
|
|
|
|
$OUToutput .= "| $user - $full_name | $USERcalls | $USERtotTALK_MS | $USERavgTALK_MS |\n";
|
|
|
|
$i++;
|
|
}
|
|
|
|
$rawTOTtime = $TOTtime;
|
|
|
|
if (!$TOTcalls) {$TOTcalls = 1;}
|
|
$TOTavg = ($TOTtime / $TOTcalls);
|
|
|
|
$TOTavg_MS = sec_convert($TOTavg,'H');
|
|
$TOTtime_MS = sec_convert($TOTtime,'H');
|
|
|
|
$TOTavg = sprintf("%6s", $TOTavg_MS);
|
|
$TOTtime = sprintf("%10s", $TOTtime_MS);
|
|
|
|
$TOTagents = sprintf("%10s", $i);
|
|
$TOTcalls = sprintf("%10s", $TOTcalls);
|
|
$TOTtime = sprintf("%8s", $TOTtime);
|
|
$TOTavg = sprintf("%6s", $TOTavg);
|
|
|
|
$stmt="select avg(wait_sec) from vicidial_agent_log where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' $group_SQLand;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$AVGwait = $row[0];
|
|
$AVGwait_MS = sec_convert($AVGwait,'H');
|
|
$AVGwait = sprintf("%6s", $AVGwait_MS);
|
|
|
|
$OUToutput .= "+--------------------------+------------+------------+--------+\n";
|
|
$OUToutput .= "| TOTAL Agents: $TOTagents | $TOTcalls | $TOTtime | $TOTavg |\n";
|
|
$OUToutput .= "+--------------------------+------------+------------+--------+\n";
|
|
$OUToutput .= "| Average Wait time between calls $AVGwait |\n";
|
|
$OUToutput .= "+-------------------------------------------------------------+\n";
|
|
|
|
|
|
|
|
if ($costformat > 0)
|
|
{
|
|
echo "</PRE>\n<B>";
|
|
$rawTOTtalk_min = round($rawTOTtime / 60);
|
|
$outbound_cost = ($rawTOTtalk_min * $outbound_rate);
|
|
$outbound_cost = sprintf("%8.2f", $outbound_cost);
|
|
|
|
echo "OUTBOUND $query_date to $end_date, $rawTOTtalk_min minutes at \$$outbound_rate = \$$outbound_cost\n";
|
|
|
|
exit;
|
|
}
|
|
|
|
|
|
echo "$OUToutput";
|
|
|
|
|
|
|
|
|
|
if ($bottom_graph == 'YES')
|
|
{
|
|
##############################
|
|
######### TIME STATS
|
|
|
|
echo "\n";
|
|
echo "---------- TIME STATS\n";
|
|
|
|
echo "<FONT SIZE=0>\n";
|
|
|
|
$hi_hour_count=0;
|
|
$last_full_record=0;
|
|
$i=0;
|
|
$h=0;
|
|
while ($i <= 96)
|
|
{
|
|
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:00:00' and call_date <= '$query_date $h:14:59' $group_SQLand;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$hour_count[$i] = $row[0];
|
|
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
|
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
|
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:00:00' and call_date <= '$query_date $h:14:59' $group_SQLand and status='DROP';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$drop_count[$i] = $row[0];
|
|
$i++;
|
|
|
|
|
|
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:15:00' and call_date <= '$query_date $h:29:59' $group_SQLand;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$hour_count[$i] = $row[0];
|
|
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
|
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
|
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:15:00' and call_date <= '$query_date $h:29:59' $group_SQLand and status='DROP';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$drop_count[$i] = $row[0];
|
|
$i++;
|
|
|
|
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:30:00' and call_date <= '$query_date $h:44:59' $group_SQLand;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$hour_count[$i] = $row[0];
|
|
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
|
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
|
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:30:00' and call_date <= '$query_date $h:44:59' $group_SQLand and status='DROP';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$drop_count[$i] = $row[0];
|
|
$i++;
|
|
|
|
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:45:00' and call_date <= '$query_date $h:59:59' $group_SQLand;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$hour_count[$i] = $row[0];
|
|
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
|
|
if ($hour_count[$i] > 0) {$last_full_record = $i;}
|
|
$stmt="select count(*) from vicidial_log where call_date >= '$query_date $h:45:00' and call_date <= '$query_date $h:59:59' $group_SQLand and status='DROP';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$drop_count[$i] = $row[0];
|
|
$i++;
|
|
$h++;
|
|
}
|
|
|
|
if ($hi_hour_count < 1)
|
|
{$hour_multiplier = 0;}
|
|
else
|
|
{
|
|
$hour_multiplier = (100 / $hi_hour_count);
|
|
#$hour_multiplier = round($hour_multiplier, 0);
|
|
}
|
|
|
|
echo "<!-- HICOUNT: $hi_hour_count|$hour_multiplier -->\n";
|
|
echo "GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS PLACED FROM THIS CAMPAIGN\n";
|
|
|
|
$k=1;
|
|
$Mk=0;
|
|
$call_scale = '0';
|
|
while ($k <= 102)
|
|
{
|
|
if ($Mk >= 5)
|
|
{
|
|
$Mk=0;
|
|
if ( ($k < 1) or ($hour_multiplier <= 0) )
|
|
{$scale_num = 100;}
|
|
else
|
|
{
|
|
$scale_num=($k / $hour_multiplier);
|
|
$scale_num = round($scale_num, 0);
|
|
}
|
|
$LENscale_num = (strlen($scale_num));
|
|
$k = ($k + $LENscale_num);
|
|
$call_scale .= "$scale_num";
|
|
}
|
|
else
|
|
{
|
|
$call_scale .= " ";
|
|
$k++; $Mk++;
|
|
}
|
|
}
|
|
|
|
|
|
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
|
#echo "| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP | DROPS | TOTAL |\n";
|
|
echo "| HOUR |$call_scale| DROPS | TOTAL |\n";
|
|
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
|
|
|
$ZZ = '00';
|
|
$i=0;
|
|
$h=4;
|
|
$hour= -1;
|
|
$no_lines_yet=1;
|
|
|
|
while ($i <= 96)
|
|
{
|
|
$char_counter=0;
|
|
$time = ' ';
|
|
if ($h >= 4)
|
|
{
|
|
$hour++;
|
|
$h=0;
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
$time = "+$hour$ZZ+";
|
|
}
|
|
if ($h == 1) {$time = " 15 ";}
|
|
if ($h == 2) {$time = " 30 ";}
|
|
if ($h == 3) {$time = " 45 ";}
|
|
$Ghour_count = $hour_count[$i];
|
|
if ($Ghour_count < 1)
|
|
{
|
|
if ( ($no_lines_yet) or ($i > $last_full_record) )
|
|
{
|
|
$do_nothing=1;
|
|
}
|
|
else
|
|
{
|
|
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
|
echo "|$time|";
|
|
$k=0; while ($k <= 102) {echo " "; $k++;}
|
|
echo "| $hour_count[$i] |\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$no_lines_yet=0;
|
|
$Xhour_count = ($Ghour_count * $hour_multiplier);
|
|
$Yhour_count = (99 - $Xhour_count);
|
|
|
|
$Gdrop_count = $drop_count[$i];
|
|
if ($Gdrop_count < 1)
|
|
{
|
|
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
|
|
|
echo "|$time|<SPAN class=\"green\">";
|
|
$k=0; while ($k <= $Xhour_count) {echo "*"; $k++; $char_counter++;}
|
|
echo "*X</SPAN>"; $char_counter++;
|
|
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
|
|
while ($char_counter <= 101) {echo " "; $char_counter++;}
|
|
echo "| 0 | $hour_count[$i] |\n";
|
|
|
|
}
|
|
else
|
|
{
|
|
$Xdrop_count = ($Gdrop_count * $hour_multiplier);
|
|
|
|
# if ($Xdrop_count >= $Xhour_count) {$Xdrop_count = ($Xdrop_count - 1);}
|
|
|
|
$XXhour_count = ( ($Xhour_count - $Xdrop_count) - 1 );
|
|
|
|
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
|
|
$drop_count[$i] = sprintf("%-5s", $drop_count[$i]);
|
|
|
|
echo "|$time|<SPAN class=\"red\">";
|
|
$k=0; while ($k <= $Xdrop_count) {echo ">"; $k++; $char_counter++;}
|
|
echo "D</SPAN><SPAN class=\"green\">"; $char_counter++;
|
|
$k=0; while ($k <= $XXhour_count) {echo "*"; $k++; $char_counter++;}
|
|
echo "X</SPAN>"; $char_counter++;
|
|
$k=0; while ($k <= $Yhour_count) {echo " "; $k++; $char_counter++;}
|
|
while ($char_counter <= 102) {echo " "; $char_counter++;}
|
|
echo "| $drop_count[$i] | $hour_count[$i] |\n";
|
|
}
|
|
}
|
|
|
|
|
|
$i++;
|
|
$h++;
|
|
}
|
|
|
|
|
|
echo "+------+-------------------------------------------------------------------------------------------------------+-------+-------+\n";
|
|
|
|
### END bottom graph
|
|
}
|
|
|
|
|
|
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
echo "\nRun Time: $RUNtime seconds\n";
|
|
|
|
}
|
|
|
|
|
|
|
|
?>
|
|
</PRE>
|
|
</TD></TR></TABLE>
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|
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</BODY></HTML>
|