mattf
6ef612d2cf
Rewrote Fronter/Closer report Updated reports to reformat the forms in a more unified format Added Help entries for most reports git-svn-id: svn://192.168.202.10@2482 3d104415-ff17-0410-8863-d5cf3c621b8a
1166 lines
55 KiB
PHP
1166 lines
55 KiB
PHP
<?php
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# AST_CLOSERsummary_hourly.php
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#
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# Copyright (C) 2016 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 90801-0910 - First build
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# 90809-0216 - Added Exclude Outbound Drop Group option
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# 100214-1421 - Sort menu alphabetically
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# 100216-0042 - Added popup date selector
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# 100712-1324 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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# 110703-1806 - Added download option
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# 111103-2315 - Added user_group restrictions for selecting in-groups
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# 120224-0910 - Added HTML display option with bar graphs
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# 130414-0107 - Added report logging
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# 130610-1022 - Finalized changing of all ereg instances to preg
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# 130621-0801 - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130902-0736 - Changed to mysqli PHP functions
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# 140108-0745 - Added webserver and hostname to report logging
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# 140328-0005 - Converted division calculations to use MathZDC function
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# 141114-0012 - Finalized adding QXZ translation to all admin files
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# 141230-1511 - Added code for on-the-fly language translations display
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# 150516-1300 - Fixed Javascript element problem, Issue #857
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# 151125-1609 - Added search archive option
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# 160227-1151 - Uniform form format
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#
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$startMS = microtime();
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["print_calls"])) {$print_calls=$_GET["print_calls"];}
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elseif (isset($_POST["print_calls"])) {$print_calls=$_POST["print_calls"];}
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if (isset($_GET["exclude_rollover"])) {$exclude_rollover=$_GET["exclude_rollover"];}
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elseif (isset($_POST["exclude_rollover"])) {$exclude_rollover=$_POST["exclude_rollover"];}
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if (isset($_GET["inbound_rate"])) {$inbound_rate=$_GET["inbound_rate"];}
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elseif (isset($_POST["inbound_rate"])) {$inbound_rate=$_POST["inbound_rate"];}
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if (isset($_GET["outbound_rate"])) {$outbound_rate=$_GET["outbound_rate"];}
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elseif (isset($_POST["outbound_rate"])) {$outbound_rate=$_POST["outbound_rate"];}
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if (isset($_GET["bareformat"])) {$bareformat=$_GET["bareformat"];}
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elseif (isset($_POST["bareformat"])) {$bareformat=$_POST["bareformat"];}
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if (isset($_GET["costformat"])) {$costformat=$_GET["costformat"];}
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elseif (isset($_POST["costformat"])) {$costformat=$_POST["costformat"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
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elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
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if (isset($_GET["search_archived_data"])) {$search_archived_data=$_GET["search_archived_data"];}
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elseif (isset($_POST["search_archived_data"])) {$search_archived_data=$_POST["search_archived_data"];}
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$MT[0]='0';
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if (strlen($shift)<2) {$shift='ALL';}
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if (strlen($exclude_rollover)<2) {$exclude_rollover='NO';}
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$report_name = 'Inbound Summary Hourly Report';
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$db_source = 'M';
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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### ARCHIVED DATA CHECK CONFIGURATION
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$archives_available="N";
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$table_name="vicidial_closer_log";
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$archive_table_name=use_archive_table($table_name);
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if ($archive_table_name!=$table_name) {$archives_available="Y";}
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if ($search_archived_data)
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{
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$vicidial_closer_log_table=use_archive_table("vicidial_closer_log");
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}
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else
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{
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$vicidial_closer_log_table="vicidial_closer_log";
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}
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#############
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$stmt = "SELECT local_gmt FROM servers where active='Y' limit 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$gmt_conf_ct = mysqli_num_rows($rslt);
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$dst = date("I");
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if ($gmt_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$local_gmt = $row[0];
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$epoch_offset = (($local_gmt + $dst) * 3600);
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}
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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}
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group[0], $query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$LOGadmin_viewable_groupsSQL='';
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$whereLOGadmin_viewable_groupsSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
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{
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
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$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
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$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
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}
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$LOGadmin_viewable_call_timesSQL='';
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$whereLOGadmin_viewable_call_timesSQL='';
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if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
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{
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
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$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
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$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
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}
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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if (!isset($end_date)) {$end_date = $NOW_DATE;}
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$exclude_rolloverSQL="$whereLOGadmin_viewable_groupsSQL";
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if (preg_match("/YES/i",$exclude_rollover))
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{$exclude_rolloverSQL = " where group_id NOT IN(SELECT drop_inbound_group from vicidial_campaigns) $LOGadmin_viewable_groupsSQL";}
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$stmt="select group_id,group_name from vicidial_inbound_groups $exclude_rolloverSQL order by group_id;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$groups_to_print = mysqli_num_rows($rslt);
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$i=0;
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$groups_string='|';
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#$LISTgroups[$i]='---NONE---';
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#$i++;
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#$groups_to_print++;
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while ($i < $groups_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$LISTgroups[$i] = $row[0];
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$LISTgroup_names[$i] = $row[1];
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$groups_string .= "$LISTgroups[$i]|";
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$i++;
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}
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$i=0;
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$group_string='|';
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$group_ct = count($group);
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while($i < $group_ct)
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{
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if ( (strlen($group[$i]) > 0) and (preg_match("/\|$group[$i]\|/",$groups_string)) )
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{
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$group_string .= "$group[$i]|";
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$group_SQL .= "'$group[$i]',";
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$groupQS .= "&group[]=$group[$i]";
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}
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$i++;
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}
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if ( (preg_match('/\s\-\-NONE\-\-\s/',$group_string) ) or ($group_ct < 1) )
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{
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$group_SQL = "''";
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# $group_SQL = "group_id IN('')";
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}
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else
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{
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$group_SQL = preg_replace('/,$/i', '',$group_SQL);
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# $group_SQL = "group_id IN($group_SQL)";
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}
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if (strlen($group_SQL)<3) {$group_SQL="''";}
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|
|
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$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$statcats_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $statcats_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$vsc_id[$i] = $row[0];
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$vsc_name[$i] = $row[1];
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$vsc_count[$i] = 0;
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$i++;
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}
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$stmt="select call_time_id,call_time_name from vicidial_call_times $whereLOGadmin_viewable_call_timesSQL order by call_time_id;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$times_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $times_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$call_times[$i] = $row[0];
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$call_time_names[$i] = $row[1];
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$i++;
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}
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|
|
|
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$NWB = " <a href=\"javascript:openNewWindow('help.php?ADD=99999";
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$NWE = "')\"><IMG SRC=\"help.gif\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></A>";
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|
|
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$HEADER.="<HTML>\n";
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$HEADER.="<HEAD>\n";
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$HEADER.="<STYLE type=\"text/css\">\n";
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$HEADER.="<!--\n";
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$HEADER.=" .green {color: white; background-color: green}\n";
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$HEADER.=" .red {color: white; background-color: red}\n";
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$HEADER.=" .blue {color: white; background-color: blue}\n";
|
|
$HEADER.=" .purple {color: white; background-color: purple}\n";
|
|
$HEADER.="-->\n";
|
|
$HEADER.="</STYLE>\n";
|
|
|
|
|
|
$HEADER.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
|
|
$HEADER.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
|
|
$HEADER.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
|
|
|
|
$HEADER.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
$HEADER.="<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
|
|
if ($bareformat < 1)
|
|
{
|
|
$short_header=1;
|
|
|
|
# require("admin_header.php");
|
|
|
|
$MAIN.="<b>"._QXZ("$report_name")."</b> $NWB#CLOSERsummary_hourly$NWE\n";
|
|
$MAIN.="<TABLE CELLPADDING=3 CELLSPACING=0><TR><TD>";
|
|
|
|
if ($DB > 0)
|
|
{
|
|
$MAIN.="<BR>\n";
|
|
$MAIN.="$group_ct|$group_string|$group_SQL\n";
|
|
$MAIN.="<BR>\n";
|
|
$MAIN.="$shift|$query_date|$end_date\n";
|
|
$MAIN.="<BR>\n";
|
|
}
|
|
|
|
$MAIN.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
|
|
$MAIN.="<TABLE BORDER=0 CELLPADDING=3 CELLSPACING=0 BGCOLOR=\"#e3e3ff\"><TR><TD VALIGN=TOP>\n";
|
|
$MAIN.="<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
$MAIN.="<INPUT TYPE=HIDDEN NAME=inbound_rate VALUE=\"$inbound_rate\">\n";
|
|
$MAIN.="<INPUT TYPE=HIDDEN NAME=outbound_rate VALUE=\"$outbound_rate\">\n";
|
|
$MAIN.="<INPUT TYPE=HIDDEN NAME=costformat VALUE=\"$costformat\">\n";
|
|
$MAIN.="<INPUT TYPE=HIDDEN NAME=print_calls VALUE=\"$print_calls\">\n";
|
|
$MAIN.=_QXZ("Date Range").":<BR>\n";
|
|
$MAIN.="<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">";
|
|
|
|
$MAIN.=" <script language=\"JavaScript\">\n";
|
|
$MAIN.="function openNewWindow(url)\n";
|
|
$MAIN.=" {\n";
|
|
$MAIN.=" window.open (url,\"\",'width=620,height=300,scrollbars=yes,menubar=yes,address=yes');\n";
|
|
$MAIN.=" }\n";
|
|
$MAIN.=" var o_cal = new tcal ({\n";
|
|
$MAIN.=" // form name\n";
|
|
$MAIN.=" 'formname': 'vicidial_report',\n";
|
|
$MAIN.=" // input name\n";
|
|
$MAIN.=" 'controlname': 'query_date'\n";
|
|
$MAIN.=" });\n";
|
|
$MAIN.=" o_cal.a_tpl.yearscroll = false;\n";
|
|
$MAIN.=" // o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$MAIN.=" </script>\n";
|
|
|
|
$MAIN.=" "._QXZ("to")." <INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">";
|
|
|
|
$MAIN.=" <script language=\"JavaScript\">\n";
|
|
$MAIN.=" var o_cal = new tcal ({\n";
|
|
$MAIN.=" // form name\n";
|
|
$MAIN.=" 'formname': 'vicidial_report',\n";
|
|
$MAIN.=" // input name\n";
|
|
$MAIN.=" 'controlname': 'end_date'\n";
|
|
$MAIN.=" });\n";
|
|
$MAIN.=" o_cal.a_tpl.yearscroll = false;\n";
|
|
$MAIN.=" // o_cal.a_tpl.weekstart = 1; // Monday week start\n";
|
|
$MAIN.=" </script>\n";
|
|
|
|
$MAIN.="</TD><TD VALIGN=TOP> \n";
|
|
$MAIN.="</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
|
|
$MAIN.=_QXZ("Inbound Groups").": <BR>\n";
|
|
$MAIN.="<SELECT SIZE=5 NAME=group[] multiple>\n";
|
|
$o=0;
|
|
while ($groups_to_print > $o)
|
|
{
|
|
if (preg_match("/\|$LISTgroups[$o]\|/",$group_string))
|
|
{$MAIN.="<option selected value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroup_names[$o]</option>\n";}
|
|
else
|
|
{$MAIN.="<option value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroup_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$MAIN.="</SELECT>\n";
|
|
$MAIN.="</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
|
|
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> ";
|
|
$MAIN.="<a href=\"$PHP_SELF?DB=$DB&inbound_rate=$inbound_rate&outbound_rate=$outbound_rate$groupQS&costformat=$costformat&print_calls=$print_calls&query_date=$query_date&end_date=$end_date&exclude_rollover=$exclude_rollover&SUBMIT=$SUBMIT&shift=$shift&file_download=1&search_archived_data=$search_archived_data\">"._QXZ("DOWNLOAD")."</a> | ";
|
|
$MAIN.="<a href=\"./admin.php?ADD=3111&group_id=$group[0]\">"._QXZ("MODIFY")."</a> | ";
|
|
$MAIN.="<a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a>";
|
|
$MAIN.="</FONT>\n";
|
|
$MAIN.="<BR> "._QXZ("Display as").": ";
|
|
$MAIN.="<select name='report_display_type'>";
|
|
if ($report_display_type) {$MAIN.="<option value='$report_display_type' selected>$report_display_type</option>";}
|
|
$MAIN.="<option value='TEXT'>"._QXZ("TEXT")."</option><option value='HTML'>"._QXZ("HTML")."</option></select>\n<BR>";
|
|
$MAIN.=" "._QXZ("Exclude Outbound Drop Groups").": <BR>";
|
|
$MAIN.=" <SELECT SIZE=1 NAME=exclude_rollover>\n";
|
|
$MAIN.="<option selected value=\"$exclude_rollover\">$exclude_rollover</option>\n";
|
|
$MAIN.="<option value=\"YES\">"._QXZ("YES")."</option>\n";
|
|
$MAIN.="<option value=\"NO\">"._QXZ("NO")."</option>\n";
|
|
$MAIN.="</SELECT>\n";
|
|
if ($archives_available=="Y")
|
|
{
|
|
$MAIN.="<BR><input type='checkbox' name='search_archived_data' value='checked' $search_archived_data>"._QXZ("Search archived data")."\n";
|
|
}
|
|
|
|
$MAIN.="<BR> ";
|
|
$MAIN.="<INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
|
|
|
|
$MAIN.="</TD></TR>\n";
|
|
$MAIN.="<TR><TD>\n";
|
|
|
|
$MAIN.=_QXZ("Call Time").":<BR>\n";
|
|
$MAIN.="<SELECT SIZE=1 NAME=shift>\n";
|
|
$o=0;
|
|
while ($times_to_print > $o)
|
|
{
|
|
if ($call_times[$o] == $shift) {$MAIN.="<option selected value=\"$call_times[$o]\">$call_times[$o] - $call_time_names[$o]</option>\n";}
|
|
else {$MAIN.="<option value=\"$call_times[$o]\">$call_times[$o] - $call_time_names[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
$MAIN.="</SELECT>\n";
|
|
$MAIN.="</TD><TD>\n";
|
|
$MAIN.="</TD></TR></TABLE>\n";
|
|
$MAIN.="</FORM>\n\n";
|
|
|
|
$MAIN.="<PRE><FONT SIZE=2>\n\n";
|
|
}
|
|
|
|
if ($groups_to_print < 1)
|
|
{
|
|
$MAIN.="\n\n";
|
|
$MAIN.=_QXZ("PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT")."\n";
|
|
}
|
|
|
|
else
|
|
{
|
|
if ($shift == 'ALL')
|
|
{
|
|
$Gct_default_start = "0";
|
|
$Gct_default_stop = "2400";
|
|
}
|
|
else
|
|
{
|
|
$stmt="SELECT call_time_id,call_time_name,call_time_comments,ct_default_start,ct_default_stop,ct_sunday_start,ct_sunday_stop,ct_monday_start,ct_monday_stop,ct_tuesday_start,ct_tuesday_stop,ct_wednesday_start,ct_wednesday_stop,ct_thursday_start,ct_thursday_stop,ct_friday_start,ct_friday_stop,ct_saturday_start,ct_saturday_stop,ct_state_call_times FROM vicidial_call_times where call_time_id='$shift';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$calltimes_to_print = mysqli_num_rows($rslt);
|
|
if ($calltimes_to_print > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$Gct_default_start = $row[3];
|
|
$Gct_default_stop = $row[4];
|
|
$Gct_sunday_start = $row[5];
|
|
$Gct_sunday_stop = $row[6];
|
|
$Gct_monday_start = $row[7];
|
|
$Gct_monday_stop = $row[8];
|
|
$Gct_tuesday_start = $row[9];
|
|
$Gct_tuesday_stop = $row[10];
|
|
$Gct_wednesday_start = $row[11];
|
|
$Gct_wednesday_stop = $row[12];
|
|
$Gct_thursday_start = $row[13];
|
|
$Gct_thursday_stop = $row[14];
|
|
$Gct_friday_start = $row[15];
|
|
$Gct_friday_stop = $row[16];
|
|
$Gct_saturday_start = $row[17];
|
|
$Gct_saturday_stop = $row[18];
|
|
}
|
|
else
|
|
{
|
|
$Gct_default_start = "0";
|
|
$Gct_default_stop = "2400";
|
|
}
|
|
}
|
|
$h=0;
|
|
while ($h < 24)
|
|
{
|
|
$H_test = $h . "00";
|
|
if ( ($H_test >= $Gct_default_start) and ($H_test <= $Gct_default_stop) )
|
|
{
|
|
$Hcalltime[$h]++;
|
|
}
|
|
$h++;
|
|
}
|
|
|
|
$query_date_BEGIN = "$query_date 00:00:00";
|
|
$query_date_END = "$end_date 23:59:59";
|
|
|
|
|
|
$MAIN .= _QXZ("Inbound Summary Hourly Report").": $group_string $NOW_TIME\n";
|
|
$CSV_main.=_QXZ("Inbound Summary Hourly Report").":,$NOW_TIME\n";
|
|
|
|
|
|
$JS_text.="<script language='Javascript'>\n";
|
|
$JS_onload="onload = function() {\n";
|
|
|
|
if ($group_ct > 0)
|
|
{
|
|
$ASCII_text .= "\n";
|
|
$ASCII_text .= "---------- "._QXZ("MULTI-GROUP BREAKDOWN").":\n";
|
|
$ASCII_text .= "+------------------------------------------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
|
|
$ASCII_text .= "| | | | | | "._QXZ("TOTAL",9)." | "._QXZ("AVERAGE",7)." | "._QXZ("MAXIMUM",7)." | "._QXZ("TOTAL",6)." |\n";
|
|
$ASCII_text .= "| | "._QXZ("TOTAL",6)." | "._QXZ("TOTAL",6)." | "._QXZ("TOTAL",9)." | "._QXZ("AVERAGE",7)." | "._QXZ("QUEUE",9)." | "._QXZ("QUEUE",7)." | "._QXZ("QUEUE",7)." | "._QXZ("ABANDON",7)."|\n";
|
|
$ASCII_text .= "| "._QXZ("IN-GROUP",40). " | "._QXZ("CALLS",6)." | "._QXZ("ANSWER",6)." | "._QXZ("TALK",9)." | "._QXZ("TALK",7)." | "._QXZ("TIME",9)." | "._QXZ("TIME",7)." | "._QXZ("TIME",7)." | "._QXZ("CALLS",6)." |\n";
|
|
$ASCII_text .= "+------------------------------------------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
|
|
|
|
$CSV_main.="\""._QXZ("MULTI-GROUP BREAKDOWN").":\"\n";
|
|
$CSV_main.="\""._QXZ("IN-GROUP")."\",\""._QXZ("TOTAL CALLS")."\",\""._QXZ("TOTAL ANSWER")."\",\" "._QXZ("TOTAL TALK")."\",\" "._QXZ("AVERAGE TALK")."\",\" "._QXZ("TOTAL QUEUE TIME")."\",\" "._QXZ("AVERAGE QUEUE TIME")."\",\" "._QXZ("MAXIMUM QUEUE TIME")."\",\" "._QXZ("TOTAL ABANDON CALLS")."\"\n";
|
|
$CSV_subreports="";
|
|
|
|
$graph_stats=array();
|
|
$max_calls=1;
|
|
$max_answer=1;
|
|
$max_talk=1;
|
|
$max_avgtalk=1;
|
|
$max_queue=1;
|
|
$max_avgqueue=1;
|
|
$max_maxqueue=1;
|
|
$max_totalabandons=1;
|
|
$GRAPH="<BR><BR><a name='multigroup_graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
|
|
$GRAPH.="<tr><th width='12%' class='grey_graph_cell' id='multigroup_graph1'><a href='#' onClick=\"DrawGraph('CALLS', '1'); return false;\">TOTAL CALLS</a></th><th width='12%' class='grey_graph_cell' id='multigroup_graph2'><a href='#' onClick=\"DrawGraph('ANSWER', '2'); return false;\">TOTAL ANSWER</a></th><th width='12%' class='grey_graph_cell' id='multigroup_graph3'><a href='#' onClick=\"DrawGraph('TALK', '3'); return false;\">TOTAL TALK</a></th><th width='12%' class='grey_graph_cell' id='multigroup_graph4'><a href='#' onClick=\"DrawGraph('AVGTALK', '4'); return false;\">AVERAGE TALK</a></th><th width='13%' class='grey_graph_cell' id='multigroup_graph5'><a href='#' onClick=\"DrawGraph('QUEUE', '5'); return false;\">TOTAL QUEUE TIME</a></th><th width='13%' class='grey_graph_cell' id='multigroup_graph6'><a href='#' onClick=\"DrawGraph('AVGQUEUE', '6'); return false;\">AVERAGE QUEUE TIME</a></th><th width='13%' class='grey_graph_cell' id='multigroup_graph7'><a href='#' onClick=\"DrawGraph('MAXQUEUE', '7'); return false;\">MAXIMUM QUEUE TIME</a></th><th width='13%' class='grey_graph_cell' id='multigroup_graph8'><a href='#' onClick=\"DrawGraph('TOTALABANDONS', '8'); return false;\">TOTAL ABANDON CALLS</a></th></tr>";
|
|
$GRAPH.="<tr><td colspan='8' class='graph_span_cell'><span id='multigroup_stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
|
$graph_header="<table cellspacing='0' cellpadding='0' class='horizontalgraph'><caption align='top'>INBOUND SERVICE LEVEL REPORT</caption><tr><th class='thgraph' scope='col'>IN-GROUP</th>";
|
|
$CALLS_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL CALLS </th></tr>";
|
|
$ANSWER_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL ANSWER </th></tr>";
|
|
$TALK_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL TALK </th></tr>";
|
|
$AVGTALK_graph=$graph_header."<th class='thgraph' scope='col'>AVERAGE TALK </th></tr>";
|
|
$QUEUE_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL QUEUE TIME </th></tr>";
|
|
$AVGQUEUE_graph=$graph_header."<th class='thgraph' scope='col'>AVERAGE QUEUE TIME </th></tr>";
|
|
$MAXQUEUE_graph=$graph_header."<th class='thgraph' scope='col'>MAXIMUM QUEUE TIME </th></tr>";
|
|
$TOTALABANDONS_graph=$graph_header."<th class='thgraph' scope='col'>TOTAL ABANDON CALLS </th></tr>";
|
|
|
|
$i=0;
|
|
$TOTcalls_count=0;
|
|
$TOTanswer_count=0;
|
|
$TOTtalk_sec=0;
|
|
$TOTtalk_avg=0;
|
|
$TOTqueue_seconds=0;
|
|
$TOTqueue_avg=0;
|
|
$TOTmax_queue_seconds=0;
|
|
$TOTdrop_count=0;
|
|
$SUBoutput='';
|
|
|
|
while($i < $group_ct)
|
|
{
|
|
$stmt="select group_name,agent_alert_delay from vicidial_inbound_groups where group_id='$group[$i]';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$group_name[$i] = $row[0];
|
|
$agent_alert_delay[$i] = round(MathZDC($row[1], 1000));
|
|
|
|
$out_of_call_time=0;
|
|
$length_in_sec[$i]=0;
|
|
$queue_seconds[$i]=0;
|
|
$talk_sec[$i]=0;
|
|
$calls_count[$i]=0;
|
|
$drop_count[$i]=0;
|
|
$answer_count[$i]=0;
|
|
$max_queue_seconds[$i]=0;
|
|
$Hlength_in_sec=$MT;
|
|
$Hqueue_seconds=$MT;
|
|
$Htalk_sec=$MT;
|
|
$Hcalls_count=$MT;
|
|
$Hdrop_count=$MT;
|
|
$Hanswer_count=$MT;
|
|
$Hmax_queue_seconds=$MT;
|
|
$hTOTALcalls = 0;
|
|
$hANSWERcalls = 0;
|
|
$hSUMtalk = 0;
|
|
$hAVGtalk = 0;
|
|
$hSUMqueue = 0;
|
|
$hAVGqueue = 0;
|
|
$hMAXqueue = 0;
|
|
$hDROPcalls = 0;
|
|
$hPRINT = 0;
|
|
$hTOTcalls_count = 0;
|
|
$hTOTanswer_count = 0;
|
|
$hTOTtalk_sec = 0;
|
|
$hTOTtalk_avg = 0;
|
|
$hTOTqueue_seconds = 0;
|
|
$hTOTqueue_avg = 0;
|
|
$hTOTmax_queue_seconds = 0;
|
|
$hTOTdrop_count = 0;
|
|
|
|
$stmt = "SELECT status,length_in_sec,queue_seconds,call_date,UNIX_TIMESTAMP(call_date),phone_number,campaign_id from ".$vicidial_closer_log_table." where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$ASCII_text.="$stmt\n";}
|
|
$calls_to_parse = mysqli_num_rows($rslt);
|
|
$p=0;
|
|
while ($p < $calls_to_parse)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$call_date = explode(" ", $row[3]);
|
|
$call_time = preg_replace('/[^0-9]/','',$call_date[1]);
|
|
$epoch = $row[4];
|
|
$Cwday = date("w", $epoch);
|
|
|
|
$CTstart = $Gct_default_start . "00";
|
|
$CTstop = $Gct_default_stop . "59";
|
|
|
|
if ( ($Cwday == 0) and ( ($Gct_sunday_start > 0) and ($Gct_sunday_stop > 0) ) )
|
|
{$CTstart = $Gct_sunday_start . "00"; $CTstop = $Gct_sunday_stop . "59";}
|
|
if ( ($Cwday == 1) and ( ($Gct_monday_start > 0) and ($Gct_monday_stop > 0) ) )
|
|
{$CTstart = $Gct_monday_start . "00"; $CTstop = $Gct_monday_stop . "59";}
|
|
if ( ($Cwday == 2) and ( ($Gct_tuesday_start > 0) and ($Gct_tuesday_stop > 0) ) )
|
|
{$CTstart = $Gct_tuesday_start . "00"; $CTstop = $Gct_tuesday_stop . "59";}
|
|
if ( ($Cwday == 3) and ( ($Gct_wednesday_start > 0) and ($Gct_wednesday_stop > 0) ) )
|
|
{$CTstart = $Gct_wednesday_start . "00"; $CTstop = $Gct_wednesday_stop . "59";}
|
|
if ( ($Cwday == 4) and ( ($Gct_thursday_start > 0) and ($Gct_thursday_stop > 0) ) )
|
|
{$CTstart = $Gct_thursday_start . "00"; $CTstop = $Gct_thursday_stop . "59";}
|
|
if ( ($Cwday == 5) and ( ($Gct_friday_start > 0) and ($Gct_friday_stop > 0) ) )
|
|
{$CTstart = $Gct_friday_start . "00"; $CTstop = $Gct_friday_stop . "59";}
|
|
if ( ($Cwday == 6) and ( ($Gct_saturday_start > 0) and ($Gct_saturday_stop > 0) ) )
|
|
{$CTstart = $Gct_saturday_start . "00"; $CTstop = $Gct_saturday_stop . "59";}
|
|
|
|
$Chour = date("G", $epoch);
|
|
if ( ($call_time > $CTstart) and ($call_time < $CTstop) )
|
|
{
|
|
$calls_count[$i]++;
|
|
$length_in_sec[$i] = ($length_in_sec[$i] + $row[1]);
|
|
$queue_seconds[$i] = ($queue_seconds[$i] + $row[2]);
|
|
$TEMPtalk = ( ($row[1] - $row[2]) - $agent_alert_delay[$i]);
|
|
if ($TEMPtalk < 0) {$TEMPtalk = 0;}
|
|
$talk_sec[$i] = ($talk_sec[$i] + $TEMPtalk);
|
|
if ($max_queue_seconds[$i] < $row[2])
|
|
{$max_queue_seconds[$i] = $row[2];}
|
|
if (preg_match("/DROP/i",$row[0]))
|
|
{$drop_count[$i]++;}
|
|
else
|
|
{$answer_count[$i]++;}
|
|
|
|
$Hcalls_count[$Chour]++;
|
|
$Hlength_in_sec[$Chour] = ($Hlength_in_sec[$Chour] + $row[1]);
|
|
$Hqueue_seconds[$Chour] = ($Hqueue_seconds[$Chour] + $row[2]);
|
|
$Htalk_sec[$Chour] = ($Htalk_sec[$Chour] + $TEMPtalk);
|
|
if ($Hmax_queue_seconds[$Chour] < $row[2])
|
|
{$Hmax_queue_seconds[$Chour] = $row[2];}
|
|
if (preg_match("/DROP/i",$row[0]))
|
|
{$Hdrop_count[$Chour]++;}
|
|
else
|
|
{$Hanswer_count[$Chour]++;}
|
|
$Hcalltime[$Chour]++;
|
|
|
|
if ($print_calls > 0)
|
|
{
|
|
$ASCII_text.="$row[5]\t$row[6]\t$TEMPtalk\n";
|
|
$PCtemptalk = ($PCtemptalk + $TEMPtalk);
|
|
}
|
|
$q++;
|
|
}
|
|
else
|
|
{$out_of_call_time++;}
|
|
if ($DB)
|
|
{$ASCII_text.="$call_time > $CTstart | $call_time < $CTstop | $Cwday | $Chour | $Hcalltime[$Chour] | $talk_sec[$i]\n";}
|
|
$p++;
|
|
}
|
|
$talk_avg[$i] = MathZDC($talk_sec[$i], $answer_count[$i]);
|
|
$queue_avg[$i] = MathZDC($queue_seconds[$i], $calls_count[$i]);
|
|
|
|
if ($print_calls > 0)
|
|
{
|
|
$PCtemptalkmin = MathZDC($PCtemptalk, 60);
|
|
$ASCII_text.="$q\t$PCtemptalk\t$PCtemptalkmin\n";
|
|
}
|
|
|
|
$TOTcalls_count = ($TOTcalls_count + $calls_count[$i]);
|
|
$TOTanswer_count = ($TOTanswer_count + $answer_count[$i]);
|
|
$TOTtalk_sec = ($TOTtalk_sec + $talk_sec[$i]);
|
|
$TOTqueue_seconds = ($TOTqueue_seconds + $queue_seconds[$i]);
|
|
$TOTdrop_count = ($TOTdrop_count + $drop_count[$i]);
|
|
if ($max_queue_seconds[$i] > $TOTmax_queue_seconds)
|
|
{$TOTmax_queue_seconds = $max_queue_seconds[$i];}
|
|
|
|
$graph_stats[$i][0]="$group[$i] - $group_name[$i]";
|
|
$graph_stats[$i][1]=$calls_count[$i];
|
|
$graph_stats[$i][2]=$answer_count[$i];
|
|
$graph_stats[$i][3]=$talk_sec[$i];
|
|
$graph_stats[$i][4]=$talk_avg[$i];
|
|
$graph_stats[$i][5]=$queue_seconds[$i];
|
|
$graph_stats[$i][6]=$queue_avg[$i];
|
|
$graph_stats[$i][7]=$max_queue_seconds[$i];
|
|
$graph_stats[$i][8]=$drop_count[$i];
|
|
if ($calls_count[$i]>$max_calls) {$max_calls=$calls_count[$i];}
|
|
if ($answer_count[$i]>$max_answer) {$max_answer=$answer_count[$i];}
|
|
if ($talk_sec[$i]>$max_talk) {$max_talk=$talk_sec[$i];}
|
|
if ($talk_avg[$i]>$max_avgtalk) {$max_avgtalk=$talk_avg[$i];}
|
|
if ($queue_seconds[$i]>$max_queue) {$max_queue=$queue_seconds[$i];}
|
|
if ($queue_avg[$i]>$max_avgqueue) {$max_avgqueue=$queue_avg[$i];}
|
|
if ($max_queue_seconds[$i]>$max_maxqueue) {$max_maxqueue=$max_queue_seconds[$i];}
|
|
if ($drop_count[$i]>$max_totalabandons) {$max_totalabandons=$drop_count[$i];}
|
|
|
|
$talk_sec[$i] = sec_convert($talk_sec[$i],'H');
|
|
$talk_avg[$i] = sec_convert($talk_avg[$i],'H');
|
|
$queue_seconds[$i] = sec_convert($queue_seconds[$i],'H');
|
|
$queue_avg[$i] = sec_convert($queue_avg[$i],'H');
|
|
$max_queue_seconds[$i] = sec_convert($max_queue_seconds[$i],'H');
|
|
|
|
$groupDISPLAY = sprintf("%-40s", "$group[$i] - $group_name[$i]");
|
|
$gTOTALcalls = sprintf("%6s", $calls_count[$i]);
|
|
$gANSWERcalls = sprintf("%6s", $answer_count[$i]);
|
|
$gSUMtalk = sprintf("%9s", $talk_sec[$i]);
|
|
$gAVGtalk = sprintf("%7s", $talk_avg[$i]);
|
|
$gSUMqueue = sprintf("%9s", $queue_seconds[$i]);
|
|
$gAVGqueue = sprintf("%7s", $queue_avg[$i]);
|
|
$gMAXqueue = sprintf("%7s", $max_queue_seconds[$i]);
|
|
$gDROPcalls = sprintf("%6s", $drop_count[$i]);
|
|
|
|
while(strlen($groupDISPLAY)>40) {$groupDISPLAY = substr("$groupDISPLAY", 0, -1);}
|
|
|
|
|
|
$ASCII_text .= "| $groupDISPLAY | $gTOTALcalls | $gANSWERcalls | $gSUMtalk | $gAVGtalk | $gSUMqueue | $gAVGqueue | $gMAXqueue | $gDROPcalls |";
|
|
$CSV_main.="\"$groupDISPLAY\",\"$gTOTALcalls\",\"$gANSWERcalls\",\"$gSUMtalk\",\"$gAVGtalk\",\"$gSUMqueue\",\"$gAVGqueue\",\"$gMAXqueue\",\"$gDROPcalls\"\n";
|
|
$ASCII_text .= "<!-- OUT OF CALLTIME: $out_of_call_time -->\n";
|
|
|
|
### hour by hour sumaries
|
|
$SUBoutput .= "\n---------- $group[$i] - $group_name[$i] HOURLY BREAKDOWN:\n";
|
|
$SUBoutput .= "+------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
|
|
$SUBoutput .= "| | | | | | TOTAL | AVERAGE | MAXIMUM | TOTAL |\n";
|
|
$SUBoutput .= "| | TOTAL | TOTAL | TOTAL | AVERAGE | QUEUE | QUEUE | QUEUE | ABANDON|\n";
|
|
$SUBoutput .= "| HOUR | CALLS | ANSWER | TALK | TALK | TIME | TIME | TIME | CALLS |\n";
|
|
$SUBoutput .= "+------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
|
|
|
|
$CSV_subreports.="\n\n\"$group[$i] - $group_name[$i]\"\n\"HOURLY BREAKDOWN:\"\n";
|
|
$CSV_subreports.="\"HOUR\",\"TOTAL CALLS\",\"TOTAL ANSWER\",\" TOTAL TALK\",\" AVERAGE TALK\",\" TOTAL QUEUE TIME\",\" AVERAGE QUEUE TIME\",\" MAXIMUM QUEUE TIME\",\" TOTAL ABANDON CALLS\"\n";
|
|
|
|
$sub_graph_stats=array();
|
|
$sub_max_calls=1;
|
|
$sub_max_answer=1;
|
|
$sub_max_talk=1;
|
|
$sub_max_avgtalk=1;
|
|
$sub_max_queue=1;
|
|
$sub_max_avgqueue=1;
|
|
$sub_max_maxqueue=1;
|
|
$sub_max_totalabandons=1;
|
|
$sub_GRAPH.="<BR><BR><a name='".$group[$i]."_graph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
|
|
$sub_GRAPH.="<tr><th width='12%' class='grey_graph_cell' id='".$group[$i]."_graph1'><a href='#' onClick=\"Draw".$group[$i]."Graph('CALLS', '1'); return false;\">TOTAL CALLS</a></th><th width='12%' class='grey_graph_cell' id='".$group[$i]."_graph2'><a href='#' onClick=\"Draw".$group[$i]."Graph('ANSWER', '2'); return false;\">TOTAL ANSWER</a></th><th width='12%' class='grey_graph_cell' id='".$group[$i]."_graph3'><a href='#' onClick=\"Draw".$group[$i]."Graph('TALK', '3'); return false;\">TOTAL TALK</a></th><th width='12%' class='grey_graph_cell' id='".$group[$i]."_graph4'><a href='#' onClick=\"Draw".$group[$i]."Graph('AVGTALK', '4'); return false;\">AVERAGE TALK</a></th><th width='13%' class='grey_graph_cell' id='".$group[$i]."_graph5'><a href='#' onClick=\"Draw".$group[$i]."Graph('QUEUE', '5'); return false;\">TOTAL QUEUE TIME</a></th><th width='13%' class='grey_graph_cell' id='".$group[$i]."_graph6'><a href='#' onClick=\"Draw".$group[$i]."Graph('AVGQUEUE', '6'); return false;\">AVERAGE QUEUE TIME</a></th><th width='13%' class='grey_graph_cell' id='".$group[$i]."_graph7'><a href='#' onClick=\"Draw".$group[$i]."Graph('MAXQUEUE', '7'); return false;\">MAXIMUM QUEUE TIME</a></th><th width='13%' class='grey_graph_cell' id='".$group[$i]."_graph8'><a href='#' onClick=\"Draw".$group[$i]."Graph('TOTALABANDONS', '8'); return false;\">TOTAL ABANDON CALLS</a></th></tr>";
|
|
$sub_GRAPH.="<tr><td colspan='8' class='graph_span_cell'><span id='".$group[$i]."_stats_graph'><BR> <BR></span></td></tr></table><BR><BR>";
|
|
$sub_graph_header="<table cellspacing='0' cellpadding='0' class='horizontalgraph'><caption align='top'>$group[$i] - $group_name[$i] HOURLY BREAKDOWN</caption><tr><th class='thgraph' scope='col'>HOUR</th>";
|
|
$sub_CALLS_graph=$sub_graph_header."<th class='thgraph' scope='col'>TOTAL CALLS </th></tr>";
|
|
$sub_ANSWER_graph=$sub_graph_header."<th class='thgraph' scope='col'>TOTAL ANSWER </th></tr>";
|
|
$sub_TALK_graph=$sub_graph_header."<th class='thgraph' scope='col'>TOTAL TALK </th></tr>";
|
|
$sub_AVGTALK_graph=$sub_graph_header."<th class='thgraph' scope='col'>AVERAGE TALK </th></tr>";
|
|
$sub_QUEUE_graph=$sub_graph_header."<th class='thgraph' scope='col'>TOTAL QUEUE TIME </th></tr>";
|
|
$sub_AVGQUEUE_graph=$sub_graph_header."<th class='thgraph' scope='col'>AVERAGE QUEUE TIME </th></tr>";
|
|
$sub_MAXQUEUE_graph=$sub_graph_header."<th class='thgraph' scope='col'>MAXIMUM QUEUE TIME </th></tr>";
|
|
$sub_TOTALABANDONS_graph=$sub_graph_header."<th class='thgraph' scope='col'>TOTAL ABANDON CALLS </th></tr>";
|
|
|
|
$h=0; $q=0;
|
|
while ($h < 24)
|
|
{
|
|
if ($Hcalltime[$h] > 0)
|
|
{
|
|
if (strlen($Hcalls_count[$h]) < 1) {$Hcalls_count[$h] = 0;}
|
|
if (strlen($Hanswer_count[$h]) < 1) {$Hanswer_count[$h] = 0;}
|
|
if (strlen($Htalk_sec[$h]) < 1) {$Htalk_sec[$h] = 0;}
|
|
if (strlen($Hqueue_seconds[$h]) < 1) {$Hqueue_seconds[$h] = 0;}
|
|
if (strlen($Hmax_queue_seconds[$h]) < 1) {$Hmax_queue_seconds[$h] = 0;}
|
|
if (strlen($Hdrop_count[$h]) < 1) {$Hdrop_count[$h] = 0;}
|
|
|
|
$hTOTcalls_count = ($hTOTcalls_count + $Hcalls_count[$h]);
|
|
$hTOTanswer_count = ($hTOTanswer_count + $Hanswer_count[$h]);
|
|
$hTOTtalk_sec = ($hTOTtalk_sec + $Htalk_sec[$h]);
|
|
$hTOTqueue_seconds = ($hTOTqueue_seconds + $Hqueue_seconds[$h]);
|
|
$hTOTdrop_count = ($hTOTdrop_count + $Hdrop_count[$h]);
|
|
if ($Hmax_queue_seconds[$h] > $hTOTmax_queue_seconds)
|
|
{$hTOTmax_queue_seconds = $Hmax_queue_seconds[$h];}
|
|
|
|
$Htalk_avg[$h] = MathZDC($Htalk_sec[$h], $Hanswer_count[$h]);
|
|
$Hqueue_avg[$h] = MathZDC($Hqueue_seconds[$h], $Hcalls_count[$h]);
|
|
|
|
$sub_graph_stats[$q][0]=sprintf("%2s", $h);
|
|
$sub_graph_stats[$q][1]=$Hcalls_count[$h];
|
|
$sub_graph_stats[$q][2]=$Hanswer_count[$h];
|
|
$sub_graph_stats[$q][3]=$Htalk_sec[$h];
|
|
$sub_graph_stats[$q][4]=$Htalk_avg[$h];
|
|
$sub_graph_stats[$q][5]=$Hqueue_seconds[$h];
|
|
$sub_graph_stats[$q][6]=$Hqueue_avg[$h];
|
|
$sub_graph_stats[$q][7]=$Hmax_queue_seconds[$h];
|
|
$sub_graph_stats[$q][8]=$Hdrop_count[$h];
|
|
if ($Hcalls_count[$h]>$sub_max_calls) {$sub_max_calls=$Hcalls_count[$h];}
|
|
if ($Hanswer_count[$h]>$sub_max_answer) {$sub_max_answer=$Hanswer_count[$h];}
|
|
if ($Htalk_sec[$h]>$sub_max_talk) {$sub_max_talk=$Htalk_sec[$h];}
|
|
if ($Htalk_avg[$h]>$sub_max_avgtalk) {$sub_max_avgtalk=$Htalk_avg[$h];}
|
|
if ($Hqueue_seconds[$h]>$sub_max_queue) {$sub_max_queue=$Hqueue_seconds[$h];}
|
|
if ($Hqueue_avg[$h]>$sub_max_avgqueue) {$sub_max_avgqueue=$Hqueue_avg[$h];}
|
|
if ($Hmax_queue_seconds[$h]>$sub_max_maxqueue) {$sub_max_maxqueue=$Hmax_queue_seconds[$h];}
|
|
if ($Hdrop_count[$h]>$sub_max_totalabandons) {$sub_max_totalabandons=$Hdrop_count[$h];}
|
|
$q++;
|
|
|
|
$Htalk_sec[$h] = sec_convert($Htalk_sec[$h],'H');
|
|
$Htalk_avg[$h] = sec_convert($Htalk_avg[$h],'H');
|
|
$Hqueue_seconds[$h] = sec_convert($Hqueue_seconds[$h],'H');
|
|
$Hqueue_avg[$h] = sec_convert($Hqueue_avg[$h],'H');
|
|
$Hmax_queue_seconds[$h] = sec_convert($Hmax_queue_seconds[$h],'H');
|
|
|
|
$hTOTALcalls = sprintf("%6s", $Hcalls_count[$h]);
|
|
$hANSWERcalls = sprintf("%6s", $Hanswer_count[$h]);
|
|
$hSUMtalk = sprintf("%9s", $Htalk_sec[$h]);
|
|
$hAVGtalk = sprintf("%7s", $Htalk_avg[$h]);
|
|
$hSUMqueue = sprintf("%9s", $Hqueue_seconds[$h]);
|
|
$hAVGqueue = sprintf("%7s", $Hqueue_avg[$h]);
|
|
$hMAXqueue = sprintf("%7s", $Hmax_queue_seconds[$h]);
|
|
$hDROPcalls = sprintf("%6s", $Hdrop_count[$h]);
|
|
$hPRINT = sprintf("%2s", $h);
|
|
|
|
$SUBoutput .= "| $hPRINT | $hTOTALcalls | $hANSWERcalls | $hSUMtalk | $hAVGtalk | $hSUMqueue | $hAVGqueue | $hMAXqueue | $hDROPcalls |\n";
|
|
$CSV_subreports.="\"$hPRINT\",\"$hTOTALcalls\",\"$hANSWERcalls\",\"$hSUMtalk\",\"$hAVGtalk\",\"$hSUMqueue\",\"$hAVGqueue\",\"$hMAXqueue\",\"$hDROPcalls\"\n";
|
|
|
|
}
|
|
|
|
$h++;
|
|
}
|
|
|
|
$hTOTtalk_avg = MathZDC($hTOTtalk_sec, $hTOTanswer_count);
|
|
$hTOTqueue_avg = MathZDC($hTOTqueue_seconds, $hTOTcalls_count);
|
|
|
|
$gTOTcalls_count+=$hTOTcalls_count;
|
|
$gTOTanswer_count+=$hTOTanswer_count;
|
|
$gTOTtalk_sec+=$hTOTtalk_sec;
|
|
#$gTOTtalk_avg+=$hTOTtalk_avg;
|
|
$gTOTqueue_seconds+=$hTOTqueue_seconds;
|
|
#$gTOTqueue_avg+=$hTOTqueue_avg;
|
|
$gTOTmax_queue_seconds+=$hTOTmax_queue_seconds;
|
|
$gTOTdrop_count+=$hTOTdrop_count;
|
|
|
|
$hTOTtalk_sec = sec_convert($hTOTtalk_sec,'H');
|
|
$hTOTtalk_avg = sec_convert($hTOTtalk_avg,'H');
|
|
$hTOTqueue_seconds = sec_convert($hTOTqueue_seconds,'H');
|
|
$hTOTqueue_avg = sec_convert($hTOTqueue_avg,'H');
|
|
$hTOTmax_queue_seconds = sec_convert($hTOTmax_queue_seconds,'H');
|
|
|
|
$hTOTcalls_count = sprintf("%6s", $hTOTcalls_count);
|
|
$hTOTanswer_count = sprintf("%6s", $hTOTanswer_count);
|
|
$hTOTtalk_sec = sprintf("%9s", $hTOTtalk_sec);
|
|
$hTOTtalk_avg = sprintf("%7s", $hTOTtalk_avg);
|
|
$hTOTqueue_seconds = sprintf("%9s", $hTOTqueue_seconds);
|
|
$hTOTqueue_avg = sprintf("%7s", $hTOTqueue_avg);
|
|
$hTOTmax_queue_seconds = sprintf("%7s", $hTOTmax_queue_seconds);
|
|
$hTOTdrop_count = sprintf("%6s", $hTOTdrop_count);
|
|
|
|
|
|
for ($q=0; $q<count($sub_graph_stats); $q++) {
|
|
if ($q==0) {$class=" first";} else if (($q+1)==count($sub_graph_stats)) {$class=" last";} else {$class="";}
|
|
$sub_CALLS_graph.=" <tr><td class='chart_td$class'>".$sub_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$sub_graph_stats[$q][1], $sub_max_calls))."' height='16' />".$sub_graph_stats[$q][1]."</td></tr>";
|
|
$sub_ANSWER_graph.=" <tr><td class='chart_td$class'>".$sub_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$sub_graph_stats[$q][2], $sub_max_answer))."' height='16' />".$sub_graph_stats[$q][2]."</td></tr>";
|
|
$sub_TALK_graph.=" <tr><td class='chart_td$class'>".$sub_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$sub_graph_stats[$q][3], $sub_max_talk))."' height='16' />".sec_convert($sub_graph_stats[$q][3],'H')."</td></tr>";
|
|
$sub_AVGTALK_graph.=" <tr><td class='chart_td$class'>".$sub_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$sub_graph_stats[$q][4], $sub_max_avgtalk))."' height='16' />".sec_convert($sub_graph_stats[$q][4],'H')."</td></tr>";
|
|
$sub_QUEUE_graph.=" <tr><td class='chart_td$class'>".$sub_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$sub_graph_stats[$q][5], $sub_max_queue))."' height='16' />".sec_convert($sub_graph_stats[$q][5],'H')."</td></tr>";
|
|
$sub_AVGQUEUE_graph.=" <tr><td class='chart_td$class'>".$sub_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$sub_graph_stats[$q][6], $sub_max_avgqueue))."' height='16' />".sec_convert($sub_graph_stats[$q][6],'H')."</td></tr>";
|
|
$sub_MAXQUEUE_graph.=" <tr><td class='chart_td$class'>".$sub_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$sub_graph_stats[$q][7], $sub_max_maxqueue))."' height='16' />".sec_convert($sub_graph_stats[$q][7],'H')."</td></tr>";
|
|
$sub_TOTALABANDONS_graph.=" <tr><td class='chart_td$class'>".$sub_graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$sub_graph_stats[$q][8], $sub_max_totalabandons))."' height='16' />".$sub_graph_stats[$q][8]."</td></tr>";
|
|
}
|
|
$sub_CALLS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($hTOTcalls_count)."</th></tr></table>";
|
|
$sub_ANSWER_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($hTOTanswer_count)."</th></tr></table>";
|
|
$sub_TALK_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($hTOTtalk_sec)."</th></tr></table>";
|
|
$sub_AVGTALK_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($hTOTtalk_avg)."</th></tr></table>";
|
|
$sub_QUEUE_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($hTOTqueue_seconds)."</th></tr></table>";
|
|
$sub_AVGQUEUE_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($hTOTqueue_avg)."</th></tr></table>";
|
|
$sub_MAXQUEUE_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($hTOTmax_queue_seconds)."</th></tr></table>";
|
|
$sub_TOTALABANDONS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($hTOTdrop_count)."</th></tr></table>";
|
|
$JS_onload.="\tDraw".$group[$i]."Graph('CALLS', '1');\n";
|
|
$JS_text.="function Draw".$group[$i]."Graph(graph, th_id) {\n";
|
|
$JS_text.=" var CALLS_graph=\"$sub_CALLS_graph\";\n";
|
|
$JS_text.=" var ANSWER_graph=\"$sub_ANSWER_graph\";\n";
|
|
$JS_text.=" var TALK_graph=\"$sub_TALK_graph\";\n";
|
|
$JS_text.=" var AVGTALK_graph=\"$sub_AVGTALK_graph\";\n";
|
|
$JS_text.=" var QUEUE_graph=\"$sub_QUEUE_graph\";\n";
|
|
$JS_text.=" var AVGQUEUE_graph=\"$sub_AVGQUEUE_graph\";\n";
|
|
$JS_text.=" var MAXQUEUE_graph=\"$sub_MAXQUEUE_graph\";\n";
|
|
$JS_text.=" var TOTALABANDONS_graph=\"$sub_TOTALABANDONS_graph\";\n";
|
|
$JS_text.="\n";
|
|
$JS_text.=" for (var i=1; i<=8; i++) {\n";
|
|
$JS_text.=" var cellID=\"".$group[$i]."_graph\"+i;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
|
|
$JS_text.=" }\n";
|
|
$JS_text.=" var cellID=\"".$group[$i]."_graph\"+th_id;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
|
|
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
|
|
$JS_text.=" document.getElementById('".$group[$i]."_stats_graph').innerHTML=graph_to_display;\n";
|
|
$JS_text.="}\n";
|
|
|
|
|
|
$SUBoutput .= "+------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
|
|
$SUBoutput .= "|TOTALS| $hTOTcalls_count | $hTOTanswer_count | $hTOTtalk_sec | $hTOTtalk_avg | $hTOTqueue_seconds | $hTOTqueue_avg | $hTOTmax_queue_seconds | $hTOTdrop_count |\n";
|
|
$SUBoutput .= "+------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
|
|
$CSV_subreports.="\"TOTALS\",\"$hTOTcalls_count\",\"$hTOTanswer_count\",\"$hTOTtalk_sec\",\"$hTOTtalk_avg\",\"$hTOTqueue_seconds\",\"$hTOTqueue_avg\",\"$hTOTmax_queue_seconds\",\"$hTOTdrop_count\"\n";
|
|
|
|
# $SUBoutput.=$sub_GRAPH;
|
|
|
|
$i++;
|
|
}
|
|
$rawTOTtalk_sec = $TOTtalk_sec;
|
|
$rawTOTtalk_min = round(MathZDC($rawTOTtalk_sec, 60));
|
|
|
|
$TOTtalk_avg = MathZDC($TOTtalk_sec, $TOTanswer_count);
|
|
$TOTqueue_avg = MathZDC($TOTqueue_seconds, $TOTcalls_count);
|
|
|
|
for ($q=0; $q<count($graph_stats); $q++) {
|
|
if ($q==0) {$class=" first";} else if (($q+1)==count($graph_stats)) {$class=" last";} else {$class="";}
|
|
$CALLS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$q][1], $max_calls))."' height='16' />".$graph_stats[$q][1]."</td></tr>";
|
|
$ANSWER_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$q][2], $max_answer))."' height='16' />".$graph_stats[$q][2]."</td></tr>";
|
|
$TALK_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$q][3], $max_talk))."' height='16' />".sec_convert($graph_stats[$q][3],'H')."</td></tr>";
|
|
$AVGTALK_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$q][4], $max_avgtalk))."' height='16' />".sec_convert($graph_stats[$q][4],'H')."</td></tr>";
|
|
$QUEUE_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$q][5], $max_queue))."' height='16' />".sec_convert($graph_stats[$q][5],'H')."</td></tr>";
|
|
$AVGQUEUE_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$q][6], $max_avgqueue))."' height='16' />".sec_convert($graph_stats[$q][6],'H')."</td></tr>";
|
|
$MAXQUEUE_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$q][7], $max_maxqueue))."' height='16' />".sec_convert($graph_stats[$q][7],'H')."</td></tr>";
|
|
$TOTALABANDONS_graph.=" <tr><td class='chart_td$class'>".$graph_stats[$q][0]."</td><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(MathZDC(400*$graph_stats[$q][8], $max_totalabandons))."' height='16' />".$graph_stats[$q][8]."</td></tr>";
|
|
}
|
|
|
|
$gTOTtalk_avg = round(MathZDC($gTOTtalk_sec, $gTOTanswer_count));
|
|
$gTOTqueue_avg = round(MathZDC($gTOTqueue_seconds, $gTOTcalls_count));
|
|
|
|
$gTOTtalk_sec = sec_convert($gTOTtalk_sec,'H');
|
|
$gTOTtalk_avg = sec_convert($gTOTtalk_avg,'H');
|
|
$gTOTqueue_seconds = sec_convert($gTOTqueue_seconds,'H');
|
|
$gTOTqueue_avg = sec_convert($gTOTqueue_avg,'H');
|
|
$gTOTmax_queue_seconds = sec_convert($gTOTmax_queue_seconds,'H');
|
|
$CALLS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($gTOTcalls_count)."</th></tr></table>";
|
|
$ANSWER_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($gTOTanswer_count)."</th></tr></table>";
|
|
$TALK_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($gTOTtalk_sec)."</th></tr></table>";
|
|
$AVGTALK_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($gTOTtalk_avg)."</th></tr></table>";
|
|
$QUEUE_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($gTOTqueue_seconds)."</th></tr></table>";
|
|
$AVGQUEUE_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($gTOTqueue_avg)."</th></tr></table>";
|
|
$MAXQUEUE_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($gTOTmax_queue_seconds)."</th></tr></table>";
|
|
$TOTALABANDONS_graph.="<tr><th class='thgraph' scope='col'>TOTAL:</th><th class='thgraph' scope='col'>".trim($gTOTdrop_count)."</th></tr></table>";
|
|
$JS_onload.="\tDrawGraph('CALLS', '1');\n";
|
|
$JS_text.="function DrawGraph(graph, th_id) {\n";
|
|
$JS_text.=" var CALLS_graph=\"$CALLS_graph\";\n";
|
|
$JS_text.=" var ANSWER_graph=\"$ANSWER_graph\";\n";
|
|
$JS_text.=" var TALK_graph=\"$TALK_graph\";\n";
|
|
$JS_text.=" var AVGTALK_graph=\"$AVGTALK_graph\";\n";
|
|
$JS_text.=" var QUEUE_graph=\"$QUEUE_graph\";\n";
|
|
$JS_text.=" var AVGQUEUE_graph=\"$AVGQUEUE_graph\";\n";
|
|
$JS_text.=" var MAXQUEUE_graph=\"$MAXQUEUE_graph\";\n";
|
|
$JS_text.=" var TOTALABANDONS_graph=\"$TOTALABANDONS_graph\";\n";
|
|
$JS_text.="\n";
|
|
$JS_text.=" for (var i=1; i<=8; i++) {\n";
|
|
$JS_text.=" var cellID=\"multigroup_graph\"+i;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
|
|
$JS_text.=" }\n";
|
|
$JS_text.=" var cellID=\"multigroup_graph\"+th_id;\n";
|
|
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
|
|
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
|
|
$JS_text.=" document.getElementById('multigroup_stats_graph').innerHTML=graph_to_display;\n";
|
|
$JS_text.="}\n";
|
|
|
|
|
|
|
|
$TOTtalk_sec = sec_convert($TOTtalk_sec,'H');
|
|
$TOTtalk_avg = sec_convert($TOTtalk_avg,'H');
|
|
$TOTqueue_seconds = sec_convert($TOTqueue_seconds,'H');
|
|
$TOTqueue_avg = sec_convert($TOTqueue_avg,'H');
|
|
$TOTmax_queue_seconds = sec_convert($TOTmax_queue_seconds,'H');
|
|
|
|
$i = sprintf("%4s", $i);
|
|
$TOTcalls_count = sprintf("%6s", $TOTcalls_count);
|
|
$TOTanswer_count = sprintf("%6s", $TOTanswer_count);
|
|
$TOTtalk_sec = sprintf("%9s", $TOTtalk_sec);
|
|
$TOTtalk_avg = sprintf("%7s", $TOTtalk_avg);
|
|
$TOTqueue_seconds = sprintf("%9s", $TOTqueue_seconds);
|
|
$TOTqueue_avg = sprintf("%7s", $TOTqueue_avg);
|
|
$TOTmax_queue_seconds = sprintf("%7s", $TOTmax_queue_seconds);
|
|
$TOTdrop_count = sprintf("%6s", $TOTdrop_count);
|
|
|
|
$ASCII_text .= "+------------------------------------------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
|
|
$ASCII_text .= "| TOTALS In-Groups: $i | $TOTcalls_count | $TOTanswer_count | $TOTtalk_sec | $TOTtalk_avg | $TOTqueue_seconds | $TOTqueue_avg | $TOTmax_queue_seconds | $TOTdrop_count |\n";
|
|
$ASCII_text .= "+------------------------------------------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
|
|
|
|
# $MAIN.=$GRAPH;
|
|
|
|
$CSV_main.="\"TOTALS In-Groups: $i\",\"$TOTcalls_count\",\"$TOTanswer_count\",\"$TOTtalk_sec\",\"$TOTtalk_avg\",\"$TOTqueue_seconds\",\"$TOTqueue_avg\",\"$TOTmax_queue_seconds\",\"$TOTdrop_count\"\n";
|
|
}
|
|
|
|
$JS_onload.="}\n";
|
|
if ($report_display_type=='HTML') {$JS_text.=$JS_onload;}
|
|
$JS_text.="</script>\n";
|
|
|
|
if ($costformat > 0)
|
|
{
|
|
$ASCII_text.="</PRE>\n<B>";
|
|
$inbound_cost = ($rawTOTtalk_min * $inbound_rate);
|
|
$inbound_cost = sprintf("%8.2f", $inbound_cost);
|
|
|
|
$ASCII_text.="INBOUND $query_date to $end_date, $rawTOTtalk_min minutes at \$$inbound_rate = \$$inbound_cost\n";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
}
|
|
|
|
|
|
if ($file_download > 0)
|
|
{
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AST_CLOSERsummary_hourly_$US$FILE_TIME.csv";
|
|
$CSV_text=$CSV_main.$CSV_subreports;
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
}
|
|
else
|
|
{
|
|
|
|
if ($report_display_type=="HTML")
|
|
{
|
|
$MAIN.=$GRAPH;
|
|
$MAIN.=$sub_GRAPH;
|
|
}
|
|
else
|
|
{
|
|
$MAIN.=$ASCII_text;
|
|
$MAIN.=$SUBoutput;
|
|
}
|
|
|
|
echo "$HEADER";
|
|
echo $JS_text;
|
|
require("admin_header.php");
|
|
echo "$MAIN";
|
|
# echo "$SUBoutput";
|
|
|
|
|
|
|
|
$ENDtime = date("U");
|
|
$RUNtime = ($ENDtime - $STARTtime);
|
|
echo "\n\nRun Time: $RUNtime seconds|$db_source\n";
|
|
echo "</PRE>";
|
|
echo "</TD></TR></TABLE>";
|
|
|
|
echo "</BODY></HTML>";
|
|
|
|
}
|
|
|
|
}
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
|
|
?>
|