mattf
9884e2ce4d
Changed all of the admin scripts from using the PHP ereg functions to preg. This is a requirement for moving to PHP6 where ereg functions are depricated. This will also have the benefit of speeding up those scripts because preg is supposed to be more efficient and faster than ereg. Added recording_id to the available fields for the dispo call url feature Added pause code to the agent_status non-agent api function output git-svn-id: svn://192.168.202.10@1994 3d104415-ff17-0410-8863-d5cf3c621b8a
658 lines
27 KiB
PHP
658 lines
27 KiB
PHP
<?php
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# AST_timeonVDADallSUMMARY.php
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#
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# Copyright (C) 2013 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# Summary for all campaigns live real-time stats for the VICIDIAL Auto-Dialer all servers
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#
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# STOP=4000, SLOW=40, GO=4 seconds refresh interval
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#
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# changes:
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# 61102-1616 - first build
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# 61215-1131 - added answered calls and drop percent taken from answered calls
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# 70111-1600 - added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
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# 70619-1339 - Added Status Category tally display
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# 71029-1900 - Changed CLOSER-type to not require campaign_id restriction
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# 80525-1040 - Added IVR status summary display for inbound calls
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# 90310-2119 - Added admin header
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# 90508-0644 - Changed to PHP long tags
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# 100709-1806 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation and allowed campaigns restrictions
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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# 101214-1142 - Added Agent time stats
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# 110110-1327 - Changed campaign real-time link to the new realtime_report.php
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# 110517-0059 - Added campaign type display option
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# 110703-1854 - Added doanload option
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# 130610-1120 - Finalized changing of all ereg instances to preg
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#
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require("dbconnect.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["RR"])) {$RR=$_GET["RR"];}
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elseif (isset($_POST["RR"])) {$RR=$_POST["RR"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["adastats"])) {$adastats=$_GET["adastats"];}
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elseif (isset($_POST["adastats"])) {$adastats=$_POST["adastats"];}
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if (isset($_GET["types"])) {$types=$_GET["types"];}
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elseif (isset($_POST["types"])) {$types=$_POST["types"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (!isset($RR)) {$gRRroup=4;}
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if (!isset($types)) {$types='SHOW ALL CAMPAIGNS';}
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$report_name = 'Real-Time Campaign Summary';
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$db_source = 'M';
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysql_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect.php");
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$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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$PHP_AUTH_USER = preg_replace('/[^0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$reports_only_user=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
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$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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$campaign_typeSQL='';
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if ($types == 'AUTO-DIAL ONLY') {$campaign_typeSQL="and dial_method IN('RATIO','ADAPT_HARD_LIMIT','ADAPT_TAPERED','ADAPT_AVERAGE')";}
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if ($types == 'MANUAL ONLY') {$campaign_typeSQL="and dial_method IN('MANUAL','INBOUND_MAN')";}
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if ($types == 'INBOUND ONLY') {$campaign_typeSQL="and campaign_allow_inbound='Y'";}
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$stmt="select campaign_id from vicidial_campaigns where active='Y' $LOGallowed_campaignsSQL $campaign_typeSQL order by campaign_id;";
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$rslt=mysql_query($stmt, $link);
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if (!isset($DB)) {$DB=0;}
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if ($DB) {$MAIN.="$stmt\n";}
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$groups_to_print = mysql_num_rows($rslt);
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$i=0;
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while ($i < $groups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$groups[$i] =$row[0];
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$i++;
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}
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if (!isset($RR)) {$RR=4;}
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$HEADER.="<HTML>\n";
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$HEADER.="<HEAD>\n";
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$HEADER.="<STYLE type=\"text/css\">\n";
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$HEADER.="<!--\n";
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$HEADER.=" .green {color: white; background-color: green}\n";
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$HEADER.=" .red {color: white; background-color: red}\n";
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$HEADER.=" .lightblue {color: black; background-color: #ADD8E6}\n";
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$HEADER.=" .blue {color: white; background-color: blue}\n";
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$HEADER.=" .midnightblue {color: white; background-color: #191970}\n";
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$HEADER.=" .purple {color: white; background-color: purple}\n";
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$HEADER.=" .violet {color: black; background-color: #EE82EE} \n";
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$HEADER.=" .thistle {color: black; background-color: #D8BFD8} \n";
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$HEADER.=" .olive {color: white; background-color: #808000}\n";
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$HEADER.=" .yellow {color: black; background-color: yellow}\n";
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$HEADER.=" .khaki {color: black; background-color: #F0E68C}\n";
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$HEADER.=" .orange {color: black; background-color: orange}\n";
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$HEADER.=" .r1 {color: black; background-color: #FFCCCC}\n";
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$HEADER.=" .r2 {color: black; background-color: #FF9999}\n";
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$HEADER.=" .r3 {color: black; background-color: #FF6666}\n";
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$HEADER.=" .r4 {color: white; background-color: #FF0000}\n";
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$HEADER.=" .b1 {color: black; background-color: #CCCCFF}\n";
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$HEADER.=" .b2 {color: black; background-color: #9999FF}\n";
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$HEADER.=" .b3 {color: black; background-color: #6666FF}\n";
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$HEADER.=" .b4 {color: white; background-color: #0000FF}\n";
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$HEADER.="-->\n";
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$HEADER.=" </STYLE>\n";
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$HEADER.="<META HTTP-EQUIV=Refresh CONTENT=\"$RR; URL=$PHP_SELF?RR=$RR&DB=$DB&adastats=$adastats&types=$types\">\n";
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$HEADER.="<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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$short_header=1;
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# require("admin_header.php");
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$MAIN.="<FORM action=$PHP_SELF method=POST><TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
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$MAIN.="<b>Real-Time All Campaigns Summary</b> \n";
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$MAIN.="<a href=\"$PHP_SELF?group=$group&RR=4000&DB=$DB&adastats=$adastats&types=$types\">STOP</a> | ";
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$MAIN.="<a href=\"$PHP_SELF?group=$group&RR=40&DB=$DB&adastats=$adastats&types=$types\">SLOW</a> | ";
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$MAIN.="<a href=\"$PHP_SELF?group=$group&RR=4&DB=$DB&adastats=$adastats&types=$types\">GO</a> ";
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$MAIN.=" </FONT>\n";
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if ($adastats<2)
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{
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$MAIN.="<a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=2&types=$types\"><font size=1>+ VIEW MORE SETTINGS</font></a>";
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}
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else
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{
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$MAIN.="<a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=1&types=$types\"><font size=1>- VIEW LESS SETTINGS</font></a>";
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}
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$MAIN.=" <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&types=$types&file_download=1\">DOWNLOAD</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a>";
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$MAIN.="\n";
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$MAIN.="<input type=hidden name=RR value=$RR>\n";
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$MAIN.="<input type=hidden name=DB value=$DB>\n";
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$MAIN.="<input type=hidden name=adastats value=$adastats>\n";
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$MAIN.="<select size=1 name=types>\n";
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$MAIN.="<option value=\"SHOW ALL CAMPAIGNS\"";
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if ($types == 'SHOW ALL CAMPAIGNS') {$MAIN.=" selected";}
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$MAIN.=">SHOW ALL CAMPAIGNS</option>";
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$MAIN.="<option value=\"AUTO-DIAL ONLY\"";
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if ($types == 'AUTO-DIAL ONLY') {$MAIN.=" selected";}
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$MAIN.=">AUTO-DIAL ONLY</option>";
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$MAIN.="<option value=\"MANUAL ONLY\"";
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if ($types == 'MANUAL ONLY') {$MAIN.=" selected";}
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$MAIN.=">MANUAL ONLY</option>";
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$MAIN.="<option value=\"INBOUND ONLY\"";
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if ($types == 'INBOUND ONLY') {$MAIN.=" selected";}
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$MAIN.=">INBOUND ONLY</option>";
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$MAIN.="</select> \n";
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$MAIN.="<input type=submit name=submit value='SUBMIT'>\n";
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$MAIN.="<BR><BR>\n\n";
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$k=0;
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while($k<$groups_to_print)
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{
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$NFB = '<b><font size=3 face="courier">';
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$NFE = '</font></b>';
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$F=''; $FG=''; $B=''; $BG='';
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$group = $groups[$k];
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$MAIN.="<b><a href=\"./realtime_report.php?group=$group&RR=$RR&DB=$DB&adastats=$adastats\">$group</a></b> - ";
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$MAIN.="<a href=\"./admin.php?ADD=34&campaign_id=$group\">Modify</a>\n";
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$CSV_text.="\"$group\"\n";
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$stmt = "select count(*) from vicidial_campaigns where campaign_id='$group' and campaign_allow_inbound='Y';";
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$campaign_allow_inbound = $row[0];
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$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$DIALlev = $row[0];
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$DIALstatusA = $row[1];
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$DIALstatusB = $row[2];
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$DIALstatusC = $row[3];
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$DIALstatusD = $row[4];
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$DIALstatusE = $row[5];
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$DIALorder = $row[6];
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$DIALfilter = $row[7];
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$HOPlev = $row[8];
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$DIALmethod = $row[9];
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$maxDIALlev = $row[10];
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$DROPmax = $row[11];
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$targetDIFF = $row[12];
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$ADAintense = $row[13];
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$ADAavailonly = $row[14];
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$TAPERtime = $row[15];
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$CALLtime = $row[16];
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$DIALtimeout = $row[17];
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$DIALstatuses = $row[18];
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$DIALstatuses = (preg_replace("/ -$|^ /","",$DIALstatuses));
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$DIALstatuses = (preg_replace('/\s/', ', ', $DIALstatuses));
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$stmt="select count(*) from vicidial_hopper where campaign_id='" . mysql_real_escape_string($group) . "';";
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$VDhop = $row[0];
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$stmt="select dialable_leads,calls_today,drops_today,drops_answers_today_pct,differential_onemin,agents_average_onemin,balance_trunk_fill,answers_today,status_category_1,status_category_count_1,status_category_2,status_category_count_2,status_category_3,status_category_count_3,status_category_4,status_category_count_4,agent_calls_today,agent_wait_today,agent_custtalk_today,agent_acw_today,agent_pause_today from vicidial_campaign_stats where campaign_id='" . mysql_real_escape_string($group) . "';";
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$DAleads = $row[0];
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$callsTODAY = $row[1];
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$dropsTODAY = $row[2];
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$drpctTODAY = $row[3];
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$diffONEMIN = $row[4];
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$agentsONEMIN = $row[5];
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$balanceFILL = $row[6];
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$answersTODAY = $row[7];
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$VSCcat1 = $row[8];
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$VSCcat1tally = $row[9];
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$VSCcat2 = $row[10];
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$VSCcat2tally = $row[11];
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$VSCcat3 = $row[12];
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$VSCcat3tally = $row[13];
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$VSCcat4 = $row[14];
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$VSCcat4tally = $row[15];
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$VSCagentcalls = $row[16];
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$VSCagentwait = $row[17];
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$VSCagentcust = $row[18];
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$VSCagentacw = $row[19];
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$VSCagentpause = $row[20];
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if ( ($diffONEMIN != 0) and ($agentsONEMIN > 0) )
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{
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$diffpctONEMIN = ( ($diffONEMIN / $agentsONEMIN) * 100);
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$diffpctONEMIN = sprintf("%01.2f", $diffpctONEMIN);
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}
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else {$diffpctONEMIN = '0.00';}
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$stmt="select sum(local_trunk_shortage) from vicidial_campaign_server_stats where campaign_id='" . mysql_real_escape_string($group) . "';";
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$balanceSHORT = $row[0];
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$MAIN.="<BR><table cellpadding=0 cellspacing=0><TR>";
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$MAIN.="<TD ALIGN=RIGHT><font size=2><B>DIAL LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $DIALlev </TD>";
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$MAIN.="<TD ALIGN=RIGHT><font size=2><B>TRUNK SHORT/FILL:</B></TD><TD ALIGN=LEFT><font size=2> $balanceSHORT / $balanceFILL </TD>";
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$MAIN.="<TD ALIGN=RIGHT><font size=2><B>FILTER:</B></TD><TD ALIGN=LEFT><font size=2> $DIALfilter </TD>";
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$MAIN.="<TD ALIGN=RIGHT><font size=2><B> TIME:</B> </TD><TD ALIGN=LEFT><font size=2> $NOW_TIME </TD>";
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$MAIN.="";
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$MAIN.="</TR>";
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$CSV_text.="\"DIAL LEVEL:\",\"$DIALlev\",\"TRUNK SHORT/FILL:\",\"$balanceSHORT / $balanceFILL\",\"FILTER:\",\"$DIALfilter\",\"TIME:\",\"$NOW_TIME\"\n";
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if ($adastats>1)
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{
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$MAIN.="<TR BGCOLOR=\"#CCCCCC\">";
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$MAIN.="<TD ALIGN=RIGHT><font size=2> <B>MAX LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $maxDIALlev </TD>";
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$MAIN.="<TD ALIGN=RIGHT><font size=2><B>DROPPED MAX:</B></TD><TD ALIGN=LEFT><font size=2> $DROPmax% </TD>";
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$MAIN.="<TD ALIGN=RIGHT><font size=2><B>TARGET DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $targetDIFF </TD>";
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$MAIN.="<TD ALIGN=RIGHT><font size=2><B>INTENSITY:</B></TD><TD ALIGN=LEFT><font size=2> $ADAintense </TD>";
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$MAIN.="</TR>";
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$CSV_text.="\"MAX LEVEL:\",\"$maxDIALlev\",\"DROPPED MAX:\",\"$DROPmax\",\"TARGET DIFF:\",\"$targetDIFF\",\"INTENSITY:\",\"$ADAintense\"\n";
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$MAIN.="<TR BGCOLOR=\"#CCCCCC\">";
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$MAIN.="<TD ALIGN=RIGHT><font size=2><B>DIAL TIMEOUT:</B></TD><TD ALIGN=LEFT><font size=2> $DIALtimeout </TD>";
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$MAIN.="<TD ALIGN=RIGHT><font size=2><B>TAPER TIME:</B></TD><TD ALIGN=LEFT><font size=2> $TAPERtime </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>LOCAL TIME:</B></TD><TD ALIGN=LEFT><font size=2> $CALLtime </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>AVAIL ONLY:</B></TD><TD ALIGN=LEFT><font size=2> $ADAavailonly </TD>";
|
|
$MAIN.="</TR>";
|
|
$CSV_text.="\"DIAL TIMEOUT:\",\"$DIALtimeout\",\"TAPER TIME:\",\"$TAPERtime\",\"LOCAL TIME:\",\"$CALLtime\",\"AVAIL ONLY:\",\"$ADAavailonly\"\n";
|
|
}
|
|
|
|
$MAIN.="<TR>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>DIALABLE LEADS:</B></TD><TD ALIGN=LEFT><font size=2> $DAleads </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>CALLS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $callsTODAY </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>AVG AGENTS:</B></TD><TD ALIGN=LEFT><font size=2> $agentsONEMIN </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>DIAL METHOD:</B></TD><TD ALIGN=LEFT><font size=2> $DIALmethod </TD>";
|
|
$MAIN.="</TR>";
|
|
$CSV_text.="\"DIALABLE LEADS:\",\"$DAleads\",\"CALLS TODAY:\",\"$callsTODAY\",\"AVG AGENTS:\",\"$agentsONEMIN\",\"DIAL METHOD:\",\"$DIALmethod\"\n";
|
|
|
|
$MAIN.="<TR>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>HOPPER LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $HOPlev </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>DROPPED / ANSWERED:</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY / $answersTODAY </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>DL DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $diffONEMIN </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>STATUSES:</B></TD><TD ALIGN=LEFT><font size=2> $DIALstatuses </TD>";
|
|
$MAIN.="</TR>";
|
|
$CSV_text.="\"HOPPER LEVEL:\",\"$HOPlev\",\"DROPPED / ANSWERED:\",\"$dropsTODAY / $answersTODAY\",\"DL DIFF:\",\"$diffONEMIN\",\"STATUSES:\",\"$DIALstatuses\"\n";
|
|
|
|
$MAIN.="<TR>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>LEADS IN HOPPER:</B></TD><TD ALIGN=LEFT><font size=2> $VDhop </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>DROPPED PERCENT:</B></TD><TD ALIGN=LEFT><font size=2> ";
|
|
if ($drpctTODAY >= $DROPmax)
|
|
{$MAIN.="<font color=red><B>$drpctTODAY%</B></font>";}
|
|
else
|
|
{$MAIN.="$drpctTODAY%";}
|
|
$MAIN.=" </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $diffpctONEMIN% </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>ORDER:</B></TD><TD ALIGN=LEFT><font size=2> $DIALorder </TD>";
|
|
$MAIN.="</TR>";
|
|
$CSV_text.="\"LEADS IN HOPPER:\",\"$VDhop\",\"DROPPED PERCENT:\",\"$drpctTODAY%\",\"DIFF:\",\"$diffpctONEMIN%\",\"ORDER:\",\"$DIALorder\"\n";
|
|
|
|
$MAIN.="<TR>";
|
|
$MAIN.="<TD ALIGN=LEFT COLSPAN=8>";
|
|
if ( (!preg_match('/NULL/i',$VSCcat1)) and (strlen($VSCcat1)>0) )
|
|
{$MAIN.="<font size=2><B>$VSCcat1:</B> $VSCcat1tally \n";}
|
|
if ( (!preg_match('/NULL/i',$VSCcat2)) and (strlen($VSCcat2)>0) )
|
|
{$MAIN.="<font size=2><B>$VSCcat2:</B> $VSCcat2tally \n";}
|
|
if ( (!preg_match('/NULL/i',$VSCcat3)) and (strlen($VSCcat3)>0) )
|
|
{$MAIN.="<font size=2><B>$VSCcat3:</B> $VSCcat3tally \n";}
|
|
if ( (!preg_match('/NULL/i',$VSCcat4)) and (strlen($VSCcat4)>0) )
|
|
{$MAIN.="<font size=2><B>$VSCcat4:</B> $VSCcat4tally \n";}
|
|
$MAIN.="</TD></TR>";
|
|
$CSV_text.="\"$VSCcat1:\",\"$VSCcat1tally\",\"$VSCcat2:\",\"$VSCcat2tally\",\"$VSCcat3:\",\"$VSCcat3tally\",\"$VSCcat4:\",\"$VSCcat4tally\"\n";
|
|
|
|
if ($VSCagentcalls > 0)
|
|
{
|
|
if ( ($VSCagentcalls > 0) and ($VSCagentpause > 0) )
|
|
{
|
|
$avgpauseTODAY = ($VSCagentpause / $VSCagentcalls);
|
|
$avgpauseTODAY = round($avgpauseTODAY, 0);
|
|
$avgpauseTODAY = sprintf("%01.0f", $avgpauseTODAY);
|
|
}
|
|
else
|
|
{$avgpauseTODAY=0;}
|
|
|
|
if ( ($VSCagentcalls > 0) and ($VSCagentwait > 0) )
|
|
{
|
|
$avgwaitTODAY = ($VSCagentwait / $VSCagentcalls);
|
|
$avgwaitTODAY = round($avgwaitTODAY, 0);
|
|
$avgwaitTODAY = sprintf("%01.0f", $avgwaitTODAY);
|
|
}
|
|
else
|
|
{$avgwaitTODAY=0;}
|
|
|
|
if ( ($VSCagentcalls > 0) and ($VSCagentcust > 0) )
|
|
{
|
|
$avgcustTODAY = ($VSCagentcust / $VSCagentcalls);
|
|
$avgcustTODAY = round($avgcustTODAY, 0);
|
|
$avgcustTODAY = sprintf("%01.0f", $avgcustTODAY);
|
|
}
|
|
else
|
|
{$avgcustTODAY=0;}
|
|
|
|
if ( ($VSCagentcalls > 0) and ($VSCagentacw > 0) )
|
|
{
|
|
$avgacwTODAY = ($VSCagentacw / $VSCagentcalls);
|
|
$avgacwTODAY = round($avgacwTODAY, 0);
|
|
$avgacwTODAY = sprintf("%01.0f", $avgacwTODAY);
|
|
}
|
|
else
|
|
{$avgacwTODAY=0;}
|
|
|
|
$MAIN.="<TR>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>AGENT AVG WAIT:</B></TD><TD ALIGN=LEFT><font size=2> $avgwaitTODAY </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>AVG CUSTTIME:</B></TD><TD ALIGN=LEFT><font size=2> $avgcustTODAY </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>AVG ACW:</B></TD><TD ALIGN=LEFT><font size=2> $avgacwTODAY </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>AVG PAUSE:</B></TD><TD ALIGN=LEFT><font size=2> $avgpauseTODAY </TD>";
|
|
$MAIN.="</TR>";
|
|
$CSV_text.="\"AGENT AVG WAIT:\",\"$avgwaitTODAY\",\"AVG CUSTTIME:\",\"$avgcustTODAY\",\"AVG ACW:\",\"$avgacwTODAY\",\"AVG PAUSE:\",\"$avgpauseTODAY\"\n";
|
|
}
|
|
|
|
$MAIN.="<TR>";
|
|
$MAIN.="<TD ALIGN=LEFT COLSPAN=8>";
|
|
|
|
### Header finish
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### START calculating calls/agents
|
|
################################################################################
|
|
|
|
################################################################################
|
|
###### OUTBOUND CALLS
|
|
################################################################################
|
|
if ($campaign_allow_inbound > 0)
|
|
{
|
|
$stmt="select closer_campaigns from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$closer_campaigns = preg_replace("/^ | -$/","",$row[0]);
|
|
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
|
$closer_campaigns = "'$closer_campaigns'";
|
|
|
|
$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') and ( (call_type='IN' and campaign_id IN($closer_campaigns)) or (campaign_id='" . mysql_real_escape_string($group) . "' and call_type='OUT') );";
|
|
}
|
|
else
|
|
{
|
|
if ($group=='XXXX-ALL-ACTIVE-XXXX') {$groupSQL = '';}
|
|
else {$groupSQL = " and campaign_id='" . mysql_real_escape_string($group) . "'";}
|
|
|
|
$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') $groupSQL;";
|
|
}
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$parked_to_print = mysql_num_rows($rslt);
|
|
if ($parked_to_print > 0)
|
|
{
|
|
$i=0;
|
|
$out_total=0;
|
|
$out_ring=0;
|
|
$out_live=0;
|
|
$in_ivr=0;
|
|
while ($i < $parked_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
if (preg_match("/LIVE/i",$row[0]))
|
|
{$out_live++;}
|
|
else
|
|
{
|
|
if (preg_match("/IVR/i",$row[0]))
|
|
{$in_ivr++;}
|
|
if (preg_match("/CLOSER/i",$row[0]))
|
|
{$nothing=1;}
|
|
else
|
|
{$out_ring++;}
|
|
}
|
|
$out_total++;
|
|
$i++;
|
|
}
|
|
|
|
if ($out_live > 0) {$F='<FONT class="r1">'; $FG='</FONT>';}
|
|
if ($out_live > 4) {$F='<FONT class="r2">'; $FG='</FONT>';}
|
|
if ($out_live > 9) {$F='<FONT class="r3">'; $FG='</FONT>';}
|
|
if ($out_live > 14) {$F='<FONT class="r4">'; $FG='</FONT>';}
|
|
|
|
if ($campaign_allow_inbound > 0)
|
|
{
|
|
$MAIN.="$NFB$out_total$NFE current active calls \n";
|
|
$CSV_text.="\"$out_total current active calls\",\"\"\n";
|
|
}
|
|
else
|
|
{
|
|
$MAIN.="$NFB$out_total$NFE calls being placed \n";
|
|
$CSV_text.="\"$NFB$out_total$NFE calls being placed\",\"\"\n";
|
|
}
|
|
|
|
$MAIN.="$NFB$out_ring$NFE calls ringing \n";
|
|
$MAIN.="$NFB$F $out_live $FG$NFE calls waiting for agents \n";
|
|
$MAIN.="$NFB $in_ivr$NFE calls in IVR \n";
|
|
$CSV_text.="\"$out_ring calls ringing\",\"$out_live calls waiting for agents\",\"$in_ivr calls in IVR\"\n";
|
|
}
|
|
else
|
|
{
|
|
$MAIN.=" NO LIVE CALLS WAITING \n";
|
|
$CSV_text.="\"NO LIVE CALLS WAITING\"\n";
|
|
}
|
|
|
|
|
|
###################################################################################
|
|
###### TIME ON SYSTEM
|
|
###################################################################################
|
|
|
|
$agent_incall=0;
|
|
$agent_ready=0;
|
|
$agent_paused=0;
|
|
$agent_total=0;
|
|
|
|
$stmt="select extension,user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id from vicidial_live_agents where campaign_id='" . mysql_real_escape_string($group) . "';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$talking_to_print = mysql_num_rows($rslt);
|
|
if ($talking_to_print > 0)
|
|
{
|
|
$i=0;
|
|
$agentcount=0;
|
|
while ($i < $talking_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
if (preg_match("/READY|PAUSED/i",$row[3]))
|
|
{
|
|
$row[5]=$row[6];
|
|
}
|
|
$Lstatus = $row[3];
|
|
$status = sprintf("%-6s", $row[3]);
|
|
if (!preg_match("/INCALL|QUEUE/i",$row[3]))
|
|
{$call_time_S = ($STARTtime - $row[6]);}
|
|
else
|
|
{$call_time_S = ($STARTtime - $row[5]);}
|
|
|
|
$call_time_M = ($call_time_S / 60);
|
|
$call_time_M = round($call_time_M, 2);
|
|
$call_time_M_int = intval("$call_time_M");
|
|
$call_time_SEC = ($call_time_M - $call_time_M_int);
|
|
$call_time_SEC = ($call_time_SEC * 60);
|
|
$call_time_SEC = round($call_time_SEC, 0);
|
|
if ($call_time_SEC < 10) {$call_time_SEC = "0$call_time_SEC";}
|
|
$call_time_MS = "$call_time_M_int:$call_time_SEC";
|
|
$call_time_MS = sprintf("%7s", $call_time_MS);
|
|
$G = ''; $EG = '';
|
|
if (preg_match("/PAUSED/i",$row[3]))
|
|
{
|
|
if ($call_time_M_int >= 30)
|
|
{$i++; continue;}
|
|
else
|
|
{
|
|
$agent_paused++; $agent_total++;
|
|
}
|
|
}
|
|
|
|
if ( (preg_match("/INCALL/i",$status)) or (preg_match("/QUEUE/i",$status)) ) {$agent_incall++; $agent_total++;}
|
|
if ( (preg_match("/READY/i",$status)) or (preg_match("/CLOSER/i",$status)) ) {$agent_ready++; $agent_total++;}
|
|
$agentcount++;
|
|
|
|
|
|
$i++;
|
|
}
|
|
|
|
if ($agent_ready > 0) {$B='<FONT class="b1">'; $BG='</FONT>';}
|
|
if ($agent_ready > 4) {$B='<FONT class="b2">'; $BG='</FONT>';}
|
|
if ($agent_ready > 9) {$B='<FONT class="b3">'; $BG='</FONT>';}
|
|
if ($agent_ready > 14) {$B='<FONT class="b4">'; $BG='</FONT>';}
|
|
|
|
$MAIN.="\n<BR>\n";
|
|
|
|
$MAIN.="$NFB$agent_total$NFE agents logged in \n";
|
|
$MAIN.="$NFB$agent_incall$NFE agents in calls \n";
|
|
$MAIN.="$NFB$B $agent_ready $BG$NFE agents waiting \n";
|
|
$MAIN.="$NFB$agent_paused$NFE paused agents \n";
|
|
$CSV_text.="\"$agent_total agents logged in\",\"$agent_incall agents in calls\",\"$agent_ready agents waiting\",\"$agent_paused paused agents\"\n\n";
|
|
|
|
$MAIN.="<PRE><FONT SIZE=2>";
|
|
$MAIN.="";
|
|
}
|
|
else
|
|
{
|
|
$MAIN.=" NO AGENTS ON CALLS<BR>\n";
|
|
$CSV_text.="\"NO AGENTS ON CALLS\"\n\n";
|
|
}
|
|
|
|
################################################################################
|
|
### END calculating calls/agents
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
$MAIN.="</TD>";
|
|
$MAIN.="</TR>";
|
|
$MAIN.="</TABLE>\n\n<BR>";
|
|
|
|
$k++;
|
|
}
|
|
$MAIN.="</FORM>\n\n<BR>";
|
|
$MAIN.="</PRE>\n";
|
|
$MAIN.="</TD></TR></TABLE>\n";
|
|
|
|
$MAIN.="</BODY></HTML>\n";
|
|
|
|
$MAIN.="$db_source\n";
|
|
|
|
if ($file_download>0) {
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AST_timeonVDADallSUMMARY_$US$FILE_TIME.csv";
|
|
$CSV_text=preg_replace('/\n +,/', ',', $CSV_text);
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
|
|
exit;
|
|
} else {
|
|
header ("Content-type: text/html; charset=utf-8");
|
|
|
|
echo $HEADER;
|
|
require("admin_header.php");
|
|
echo $MAIN;
|
|
}
|
|
|
|
?>
|
|
|