794 lines
28 KiB
Perl
794 lines
28 KiB
Perl
#!/usr/bin/perl
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#
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# agi-VDAD_RINGALL.agi version 2.14
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#
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# NOTE: this script is used for on-hook agents to be connected to customer calls
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# when they answer their ringing phones
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#
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# In the default dialplan context, this is set to the following:
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# ; these are used for the ring_all function in VICIDIAL
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# exten => _8331*.,1,Playback(sip-silence)
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# exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
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# exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
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# exten => _8331*.,n,Hangup
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#
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# Copyright (C) 2025 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# changes:
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# 110303-2325 - First build
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# 110324-2328 - Added recording of remote agent calls, per in-group and campaign recording settings
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# 110325-1411 - Added user recording override settings checking for remote agent recording
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# 121114-1935 - Added INGROUP recording option
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# 130108-1808 - Changes for Asterisk 1.8 compatibility
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# 140312-2112 - Added CALLID as recording filename variable
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# 140421-1448 - Added code to halt ringing of other channels in ring_all NAC method
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# 240420-2241 - Added ConfBridge code
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# 240415-1702 - Fix for ConfBridge code
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# 250924-2157 - Added code for deprecation of "Monitor" application after Asterisk 20
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# 251006-0902 - If recording_dtmf_muting enabled, force use of MixMonitor for recording
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#
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$script = 'agi-VDAD_RINGALL.agi';
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$now_date_epoch = time();
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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$now_num = "$year$mon$mday$hour$min$sec";
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$CIDdate = "$mon$mday$hour$min$sec";
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$S='*';
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$recording_dtmf_muting=0;
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
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{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
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{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
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if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
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{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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if (!$VARDB_port) {$VARDB_port='3306';}
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if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
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use DBI;
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use Asterisk::AGI;
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$AGI = new Asterisk::AGI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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#############################################
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##### Gather system_settings #####
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$stmtA = "SELECT recording_dtmf_muting,recording_dtmf_detection FROM system_settings;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$SSrecording_dtmf_muting = $aryA[0];
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$SSrecording_dtmf_detection = $aryA[1];
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}
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$sthA->finish();
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###########################################
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### Grab Server values from the database
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$stmtA = "SELECT agi_output,ext_context,asterisk_version,conf_engine FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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$AGILOG = '0';
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@aryA = $sthA->fetchrow_array;
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$DBagi_output = $aryA[0];
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$ext_context = $aryA[1];
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$asterisk_version = $aryA[2];
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$conf_engine = $aryA[3];
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if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
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if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
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if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
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}
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$sthA->finish();
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### begin parsing run-time options ###
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$|=1;
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while(<STDIN>)
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{
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chomp;
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last unless length($_);
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if ($AGILOG)
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{
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if (/^agi_(\w+)\:\s+(.*)$/)
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{
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$AGI{$1} = $2;
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}
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}
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if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1;}
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if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
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if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
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if (/^agi_type\:\s+(.*)$/) {$type = $1;}
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if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
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if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
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if ( $calleridname =~ /\"/) {$calleridname =~ s/\"//gi;}
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if ( (!$callerid) or ($callerid =~ /unknown/) or ( ($calleridname =~ /\d\d\d\d\d\d\d\d\d/) && (length($calleridname) > 16) ) )
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{$callerid = $calleridname;}
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if ( ($callerid =~ / /) && (length($callerid) > 20) )
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{$callerid =~ s/ .*//gi;}
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$calleridname = $callerid;
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if ($extension =~ /^8331\*\d/)
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{
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@EXTEN_vars = split(/\*/, $extension);
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$auto_call_id = $EXTEN_vars[1];
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$call_callerid = $EXTEN_vars[2];
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$dial_user = $EXTEN_vars[3];
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$phone_exten = $EXTEN_vars[4];
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$channel_root = $channel;
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$channel_root =~ s/\,.*//gi;
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}
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}
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if ($AGILOG) {$agi_string = "AGI Environment Dump:"; &agi_output;}
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foreach $i (sort keys %AGI)
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{
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if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
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}
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if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|$auto_call_id|"; &agi_output;}
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if ($AGILOG) {$agi_string = "RING-AGENT AGI STARTED"; &agi_output;}
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### Hangup if Local/ channel, since these are usually invalid or voicemail
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if ($channel =~ /^Local/)
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{
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$AGI->stream_file('sip-silence');
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$AGI->stream_file('sip-silence');
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$AGI->stream_file('sip-silence');
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if ($AGILOG) {$agi_string = "RING-ALL AGI Local Channel, exiting..."; &agi_output;}
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exit;
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}
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### Check that the call exists, if not then buzz and hangup ###
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$stmtA = "SELECT campaign_id,call_type,extension,phone_number,lead_id,callerid FROM vicidial_auto_calls where auto_call_id='$auto_call_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$VACcount=$sthA->rows;
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if ($VACcount > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VAC_campaign_id = $aryA[0];
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$VAC_call_type = $aryA[1];
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$VAC_extension = $aryA[2];
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$VAC_phone_number = $aryA[3];
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$VAC_lead_id = $aryA[4];
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$VAC_call_id = $aryA[5];
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if ($AGILOG) {$agi_string = "-- VAC Call Found: |$callerid|$VAC_campaign_id|$VAC_call_type|$VAC_extension|$VAC_phone_number|$VAC_lead_id|$auto_call_id|"; &agi_output;}
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$sthA->finish();
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}
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else
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{
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if ($AGILOG) {$agi_string = "-- VAC Call Not Found, exiting: |$callerid|$auto_call_id|"; &agi_output;}
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$AGI->stream_file('buzz');
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$AGI->hangup();
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exit;
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}
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### Check that the user exists in vicidial_live_agents, if not then buzz and hangup ###
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$stmtA = "SELECT conf_exten,extension,server_ip,ra_user,campaign_id from vicidial_live_agents WHERE user='$dial_user' and status IN('READY','CLOSER');";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$VLAcount=$sthA->rows;
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if ($VLAcount > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VLAconf_exten = $aryA[0];
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$VLAextension = $aryA[1];
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$VLAserver_ip = $aryA[2];
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$VLAra_user = $aryA[3];
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$VLAcampaign_id = $aryA[4];
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if ($AGILOG) {$agi_string = "-- VLA Agent Found: |$callerid|$VLAconf_exten|$VLAextension|$VLAserver_ip|$VLAra_user|$VLAcampaign_id|$auto_call_id|"; &agi_output;}
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$sthA->finish();
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}
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else
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{
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if ($AGILOG) {$agi_string = "-- VLA Agent Not Found, exiting: |$callerid|$auto_call_id|$dial_user|"; &agi_output;}
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$AGI->stream_file('buzz');
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$AGI->hangup();
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exit;
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}
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$stmtA = "SELECT user,extension,conf_exten,server_ip FROM vicidial_live_agents where ring_callerid='$call_callerid';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$orAGENTct=0;
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$RINGct=0;
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$user_phone='';
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while ($sthArows > $RINGct)
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{
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@aryA = $sthA->fetchrow_array;
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$ringVLA_user[$RINGct] = $aryA[0];
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$ringVLA_exten[$RINGct] = $aryA[1];
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$ringVLA_conf_exten[$RINGct] = $aryA[2];
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$ringVLA_server_ip[$RINGct] = $aryA[3];
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$ring_user = $aryA[0];
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if ($AGILOG) {$agi_string = "-- Ringing agents for this call: |$call_callerid|$RINGct|$ringVLA_user[$RINGct]|$ringVLA_exten[$RINGct]|$ringVLA_conf_exten[$RINGct]|$ringVLA_server_ip[$RINGct]|"; &agi_output;}
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if ($dial_user =~ /^$ring_user$/)
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{$user_phone=$ringVLA_exten[$RINGct];}
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else
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{
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$orVLA_user[$orAGENTct] = $aryA[0];
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$orVLA_exten[$orAGENTct] = $aryA[1];
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$orVLA_conf_exten[$orAGENTct] = $aryA[2];
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$orVLA_server_ip[$orAGENTct] = $aryA[3];
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if ($orVLA_exten[$orAGENTct] =~ /^R\//)
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{$orVLA_exten[$orAGENTct] = "Local/" . $orVLA_conf_exten[$orAGENTct] . "\@default";}
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$orAGENTct++;
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}
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$RINGct++;
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}
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$sthA->finish();
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if ($AGILOG) {$agi_string = "-- Ringing stats: |$call_callerid|$RINGct|$orAGENTct|$user_phone|"; &agi_output;}
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### Check that the call has not been grabbed already, if it has then buzz and hangup ###
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$stmtA = "SELECT count(*) FROM vicidial_auto_calls where auto_call_id='$auto_call_id' and agent_grab='';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$NAGcount=$sthA->rows;
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if ($NAGcount > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$not_grabbed_count = $aryA[0];
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$sthA->finish();
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if ($not_grabbed_count > 0)
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{
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if ($VLAextension =~ /^R\//)
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{
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### BEGIN If remote agent, then reserve a vicidial_conferences session on their server to send the calls to ###
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$conf_table = "vicidial_conferences";
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if ($conf_engine eq "CONFBRIDGE") {$conf_table = "vicidial_confbridges";}
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$stmtA="SELECT count(*) FROM $conf_table where server_ip='$VLAserver_ip' and ((extension='') or (extension is null)) and conf_exten != '$VLAconf_exten';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$AVCcount=$sthA->rows;
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if ($AVCcount > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$available_sessions = $aryA[0];
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$sthA->finish();
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if ($available_sessions > 0)
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{
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$stmtA="UPDATE $conf_table set extension='3WAY_$dial_user', leave_3way='1', leave_3way_datetime='$now_date' where server_ip='$VLAserver_ip' and ((extension='') or (extension is null)) and conf_exten != '$VLAconf_exten' limit 1;";
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$AVCaffected_rows = $dbhA->do($stmtA);
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if ($AVCaffected_rows > 0)
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{
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$stmtA="SELECT conf_exten from $conf_table where server_ip='$VLAserver_ip' and extension='3WAY_$dial_user' and leave_3way_datetime='$now_date' and conf_exten != '$VLAconf_exten';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$SVCcount=$sthA->rows;
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if ($SVCcount > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VLAconf_exten = $aryA[0];
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$sthA->finish();
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if ($AGILOG) {$agi_string = "-- AVC Session Reserved: |$callerid|$auto_call_id|$dial_user|3WAY_$dial_user|$now_date|$VLAconf_exten|"; &agi_output;}
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### get the recording settings for the campaign that this remote agent is logged into
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if (length($VLAcampaign_id) > 0)
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{
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$stmtA = "SELECT campaign_recording,campaign_rec_filename,recording_dtmf_muting FROM vicidial_campaigns where campaign_id='$VLAcampaign_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$VCRcount=$sthA->rows;
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if ($VCRcount > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$campaign_recording = $aryA[0];
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$campaign_rec_filename = $aryA[1];
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$recording_dtmf_muting = $aryA[2];
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if ( ($SSrecording_dtmf_detection < 1) || ($SSrecording_dtmf_muting < 1) )
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{$recording_dtmf_muting=0;}
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}
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$sthA->finish();
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}
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### look for the recording settings for the start user of this remote agent
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if (length($VLAra_user) > 0)
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{
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$stmtA = "SELECT vicidial_recording_override,vicidial_recording FROM vicidial_users where user='$VLAra_user';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArowsVUrec=$sthA->rows;
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if ($sthArowsVUrec > 0)
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{
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@aryA = $sthA->fetchrow_array;
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if ($aryA[0] !~ /DISABLED/)
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{$campaign_recording = $aryA[0];}
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if ($aryA[1] < 1)
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{$campaign_recording = 'NONE';}
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}
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$sthA->finish();
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}
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### if recording is enabled then start recording on this call before sending to a remote agent
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if ($campaign_recording =~ /ALLCALLS|ALLFORCE/)
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{
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$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$VAC_lead_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$vendor_lead_code = $aryA[0];
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}
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$sthA->finish();
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# get date/time
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
|
$year = ($year + 1900);
|
|
$Tyear = ($year - 2000);
|
|
$mon++;
|
|
if ($mon < 10) {$mon = "0$mon";}
|
|
if ($mday < 10) {$mday = "0$mday";}
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
if ($sec < 10) {$sec = "0$sec";}
|
|
|
|
$now_date_epoch = time();
|
|
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
|
$recdate = "$year$mon$mday-$hour$min$sec";
|
|
$tinydate = "$Tyear$mon$mday$hour$min$sec";
|
|
|
|
$campaign_rec_filename =~ s/CAMPAIGN/$VLAcampaign_id/gi;
|
|
$campaign_rec_filename =~ s/INGROUP/$VAC_campaign_id/gi;
|
|
$campaign_rec_filename =~ s/CUSTPHONE/$VAC_phone_number/gi;
|
|
$campaign_rec_filename =~ s/FULLDATE/$recdate/gi;
|
|
$campaign_rec_filename =~ s/TINYDATE/$tinydate/gi;
|
|
$campaign_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
|
|
$campaign_rec_filename =~ s/AGENT/$dial_user/gi;
|
|
$campaign_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
|
|
$campaign_rec_filename =~ s/LEADID/$VAC_lead_id/gi;
|
|
$campaign_rec_filename =~ s/CALLID/$VAC_call_id/gi;
|
|
$campaign_rec_filename =~ s/\"|\'//gi;
|
|
|
|
%ast_ver_str = parse_asterisk_version($asterisk_version);
|
|
if (( $ast_ver_str{major} = 1 ) && ($ast_ver_str{minor} < 6))
|
|
{
|
|
$AGI->exec("Monitor wav|/var/spool/asterisk/monitor/MIX/$campaign_rec_filename");
|
|
}
|
|
else
|
|
{
|
|
if ( ($ast_ver_str{major} > 20) || ($SSrecording_dtmf_muting > 0) )
|
|
{
|
|
# Deprecation of "Monitor" application after Asterisk 20
|
|
$AGI->exec("MixMonitor",",r($PATHmonitor/MIX/$campaign_rec_filename-in.wav)t($PATHmonitor/MIX/$campaign_rec_filename-out.wav)");
|
|
}
|
|
else
|
|
{
|
|
$AGI->exec("Monitor","wav,/var/spool/asterisk/monitor/MIX/$campaign_rec_filename");
|
|
}
|
|
}
|
|
|
|
### insert record into recording_log table ###
|
|
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$VAC_phone_number','$now_date','$now_date_epoch','0','$campaign_rec_filename','$VAC_lead_id','$dial_user','$campaign_rec_filename','$uniqueid');";
|
|
$RLRAaffected_rows = $dbhA->do($stmtA);
|
|
|
|
$stmtB = "SELECT LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$recording_id = $aryA[0];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ( ($SSrecording_dtmf_detection > 0) && ($SSrecording_dtmf_muting > 0) )
|
|
{
|
|
if ($SSrecording_dtmf_muting > 1)
|
|
{
|
|
$recording_dtmf_muting = $SSrecording_dtmf_muting;
|
|
}
|
|
}
|
|
|
|
### insert record into recording_live table ###
|
|
$stmtD = "INSERT INTO recording_live (recording_id,recording_type,server_ip,start_time,channel,filename,lead_id,user,dtmf_muting_end_time,recording_status,dtmf_muting_seconds) values('$recording_id','MONO_LEGACY_REMOTE','$VARserver_ip','$now_date','$channel','$campaign_rec_filename','$VAC_lead_id','$dial_user','2020-12-31 23:59:59','STARTED','$recording_dtmf_muting');";
|
|
$rLIVEaffected_rows = $dbhA->do($stmtD);
|
|
|
|
if ($AGILOG) {$agi_string = "-- REMOTE RECORDING STARTED : |$RLRAaffected_rows|$rLIVEaffected_rows|$recording_id|$campaign_rec_filename|$stmtA|"; &agi_output;}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($AGILOG) {$agi_string = "-- AVC No Available Sessions(SELECT3), exiting: |$VLAserver_ip|$auto_call_id|$dial_user|$VLAextension$now_num|"; &agi_output;}
|
|
$AGI->stream_file('buzz');
|
|
$AGI->hangup();
|
|
exit;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($AGILOG) {$agi_string = "-- AVC No Available Sessions(UPDATE), exiting: |$VLAserver_ip|$auto_call_id|$dial_user|"; &agi_output;}
|
|
$AGI->stream_file('buzz');
|
|
$AGI->hangup();
|
|
exit;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($AGILOG) {$agi_string = "-- AVC No Available Sessions(SELECT2), exiting: |$VLAserver_ip|$auto_call_id|$dial_user|"; &agi_output;}
|
|
$AGI->stream_file('buzz');
|
|
$AGI->hangup();
|
|
exit;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($AGILOG) {$agi_string = "-- AVC No Available Sessions(SELECT), exiting: |$VLAserver_ip|$auto_call_id|$dial_user|"; &agi_output;}
|
|
$AGI->stream_file('buzz');
|
|
$AGI->hangup();
|
|
exit;
|
|
}
|
|
### END If remote agent, then reserve a vicidial_conferences session on their server to send the calls to ###
|
|
}
|
|
|
|
|
|
### Try to grab the call for this agent, if already grabbed then buzz and hangup ###
|
|
$stmtA = "UPDATE vicidial_auto_calls SET agent_grab='$dial_user',agent_grab_extension='$VLAconf_exten' where auto_call_id='$auto_call_id' and agent_grab='';";
|
|
$AGaffected_rows = $dbhA->do($stmtA);
|
|
if ($AGaffected_rows > 0)
|
|
{
|
|
if ($AGILOG) {$agi_string = "-- VAC Call Grabbed: |$callerid|$auto_call_id|$dial_user|$AGaffected_rows|"; &agi_output;}
|
|
|
|
### Check if this was a RING_ALL method ###
|
|
$VIG_next_agent_call='';
|
|
$stmtA = "SELECT next_agent_call FROM vicidial_inbound_groups where group_id='$VAC_campaign_id';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$VIGcount=$sthA->rows;
|
|
if ($VIGcount > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$VIG_next_agent_call = $aryA[0];
|
|
if ($AGILOG) {$agi_string = "-- Check for in-group next agent call setting: |$callerid|$VAC_campaign_id|$VIG_next_agent_call|"; &agi_output;}
|
|
$sthA->finish();
|
|
}
|
|
if ( ($VIG_next_agent_call =~ /ring_all/i) && ($orAGENTct > 0) )
|
|
{
|
|
### gather list of ringing channels
|
|
$stmtA = "SELECT channel,server_ip FROM live_sip_channels where extension='ring';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$rec_count=0;
|
|
while ($sthArows > $rec_count)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$LSC_channel[$rec_count] = $aryA[0];
|
|
$LSC_server_ip[$rec_count] = $aryA[1];
|
|
$LSC_channelREG[$rec_count] = $aryA[0];
|
|
$LSC_channelREG[$rec_count] =~ s/\*/STARSYM/gi;
|
|
$LSC_channelREG[$rec_count] =~ s/\@/ATSYM/gi;
|
|
if ($AGILOG) {$agi_string = "-- Other ringing channels: |$rec_count|$LSC_channel[$rec_count]|$LSC_server_ip[$rec_count]|"; &agi_output;}
|
|
$rec_count++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
### go through other-agent ringing agent records looking for matches to hang up
|
|
if ($rec_count > 0)
|
|
{
|
|
$orct=0;
|
|
foreach(@orVLA_exten)
|
|
{
|
|
$exten_match='';
|
|
if ($orVLA_exten[$orct] =~ /^Local\//)
|
|
{
|
|
$orVLA_exten[$orct] =~ s/^Local\/|\@.*//gi;
|
|
$exten_match = "STARSYM" . $orVLA_exten[$orct] . "ATSYM";
|
|
}
|
|
if ($orVLA_exten[$orct] =~ /^SIP/i)
|
|
{
|
|
$orVLA_exten[$orct] =~ s/^SIP\///gi;
|
|
$stmtA = "SELECT dialplan_number FROM phones where extension='$orVLA_exten[$orct]' and server_ip='$orVLA_server_ip[$orct]' and protocol='SIP';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$Pcount=$sthA->rows;
|
|
if ($Pcount > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$Pdialplan_number = $aryA[0];
|
|
$exten_match = "STARSYM" . $Pdialplan_number . "ATSYM";
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
if ($orVLA_exten[$orct] =~ /^IAX/i)
|
|
{
|
|
$orVLA_exten[$orct] =~ s/^IAX2\/|^IAX\///gi;
|
|
$stmtA = "SELECT dialplan_number FROM phones where extension='$orVLA_exten[$orct]' and server_ip='$orVLA_server_ip[$orct]' and protocol='IAX2';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$Pcount=$sthA->rows;
|
|
if ($Pcount > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$Pdialplan_number = $aryA[0];
|
|
$exten_match = "STARSYM" . $Pdialplan_number . "ATSYM";
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
if ($orVLA_exten[$orct] =~ /^Zap|^DAHDI/i)
|
|
{
|
|
$orVLA_exten[$orct] =~ s/^Zap\/|^DAHDI\///gi;
|
|
$stmtA = "SELECT dialplan_number FROM phones where extension='$orVLA_exten[$orct]' and server_ip='$orVLA_server_ip[$orct]' and protocol='Zap';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$Pcount=$sthA->rows;
|
|
if ($Pcount > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$Pdialplan_number = $aryA[0];
|
|
$exten_match = "STARSYM" . $Pdialplan_number . "ATSYM";
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
# if ($AGILOG) {$agi_string = "-- Check ORC: |$callerid|$orct|$exten_match|$orVLA_exten[$orct]|$orVLA_exten[$orct]|"; &agi_output;}
|
|
|
|
if (length($exten_match) > 2)
|
|
{
|
|
$lscct=0;
|
|
foreach(@LSC_channel)
|
|
{
|
|
# if ($AGILOG) {$agi_string = "-- Check LSC: |$callerid|$orct|$lscct|$exten_match|$LSC_channel[$lscct]|$LSC_channelREG[$lscct]|$orVLA_exten[$orct]|$orVLA_exten[$orct]|"; &agi_output;}
|
|
if ($LSC_channelREG[$lscct] =~ /$exten_match/)
|
|
{
|
|
if ($AGILOG) {$agi_string = "-- Chan to hangup: |$callerid|$exten_match|$LSC_channel[$lscct]|$LSC_server_ip[$lscct]|"; &agi_output;}
|
|
|
|
### send hangup command for channel
|
|
$VHqueryCID = "RGHANGUP$CIDdate$lscct";
|
|
$stmtA = "INSERT INTO vicidial_manager values('','','$now_date','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $LSC_channel[$lscct]','','','','','','','','','')";
|
|
$AGaffected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- Other Ringing Hangup Sent: |$callerid|$AGaffected_rows|$LSC_channel[$lscct]|$VHqueryCID|"; &agi_output;}
|
|
}
|
|
$lscct++;
|
|
}
|
|
}
|
|
$orct++;
|
|
}
|
|
}
|
|
}
|
|
|
|
### send agent to their session ###
|
|
if($VLAserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
|
|
{
|
|
$a = leading_zero($1);
|
|
$b = leading_zero($2);
|
|
$c = leading_zero($3);
|
|
$d = leading_zero($4);
|
|
$VLA_DIALstr = "$a$S$b$S$c$S$d$S";
|
|
}
|
|
if ($conf_engine eq "CONFBRIDGE") {$VLA_DIALstrPrefix = "1";} else {$VLA_DIALstrPrefix = "7";}
|
|
$VLA_DIALstr .= "$VLA_DIALstrPrefix$VLAconf_exten";
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
|
|
if ($AGILOG) {$agi_string = "-- Ring-Agent Sending Call: |$callerid|$auto_call_id|$dial_user|$VLA_DIALstr|"; &agi_output;}
|
|
|
|
print "SET CONTEXT $ext_context\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET EXTENSION $VLA_DIALstr\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
$result = <STDIN>;
|
|
checkresult($result);
|
|
|
|
$dbhA->disconnect();
|
|
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if ($AGILOG) {$agi_string = "-- VAC Call Already Grabbed(UPDATE2), exiting: |$callerid|$auto_call_id|$dial_user|$AGaffected_rows|"; &agi_output;}
|
|
$AGI->stream_file('buzz');
|
|
$AGI->hangup();
|
|
exit;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($AGILOG) {$agi_string = "-- VAC Call Already Grabbed(UPDATE), exiting: |$callerid|$auto_call_id|$dial_user|$AGaffected_rows|"; &agi_output;}
|
|
$AGI->stream_file('buzz');
|
|
$AGI->hangup();
|
|
exit;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($AGILOG) {$agi_string = "-- VAC Call Already Grabbed(SELECT), exiting: |$callerid|$auto_call_id|$dial_user|$AGaffected_rows|"; &agi_output;}
|
|
$AGI->stream_file('buzz');
|
|
$AGI->hangup();
|
|
exit;
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
if ($AGILOG) {$agi_string = "-- sleeping: |$callerid|$auto_call_id|"; &agi_output;}
|
|
|
|
sleep(10);
|
|
|
|
exit;
|
|
|
|
|
|
$dbhA->disconnect();
|
|
|
|
|
|
$AGI->stream_file('sip-silence');
|
|
|
|
if ($AGILOG) {$agi_string = "-- Exiting Ring-Agent AGI: |$callerid|"; &agi_output;}
|
|
|
|
exit;
|
|
|
|
|
|
|
|
|
|
|
|
sub agi_output
|
|
{
|
|
if ($AGILOG >=2)
|
|
{
|
|
### open the log file for writing ###
|
|
open(Lout, ">>$AGILOGfile")
|
|
|| die "Can't open $AGILOGfile: $!\n";
|
|
print Lout "$now_date|$script|$agi_string\n";
|
|
close(Lout);
|
|
}
|
|
### send to STDERR writing ###
|
|
if ( ($AGILOG == '1') || ($AGILOG == '3') )
|
|
{print STDERR "$now_date|$script|$agi_string\n";}
|
|
$agi_string='';
|
|
}
|
|
|
|
|
|
sub checkresult
|
|
{
|
|
my ($res) = @_;
|
|
my $retval;
|
|
$tests++;
|
|
chomp $res;
|
|
if ($res =~ /^200/)
|
|
{
|
|
$res =~ /result=(-?\d+)/;
|
|
if (!length($1))
|
|
{
|
|
# print STDERR "FAIL ($res)\n";
|
|
$fail++;
|
|
}
|
|
else
|
|
{
|
|
# print STDERR "PASS ($1)\n";
|
|
$pass++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
# print STDERR "FAIL (unexpected result '$res')\n";
|
|
$fail++;
|
|
}
|
|
}
|
|
|
|
|
|
sub leading_zero($)
|
|
{
|
|
$_ = $_[0];
|
|
s/^(\d)$/0$1/;
|
|
s/^(\d\d)$/0$1/;
|
|
return $_;
|
|
} # End of the leading_zero() routine.
|
|
|
|
# subroutine to parse the asterisk version
|
|
# and return a hash with the various part
|
|
sub parse_asterisk_version
|
|
{
|
|
# grab the arguments
|
|
my $ast_ver_str = $_[0];
|
|
|
|
# get everything after the - and put it in $ast_ver_postfix
|
|
my @hyphen_parts = split( /-/ , $ast_ver_str );
|
|
|
|
my $ast_ver_postfix = $hyphen_parts[1];
|
|
|
|
# now split everything before the - up by the .
|
|
my @dot_parts = split( /\./ , $hyphen_parts[0] );
|
|
|
|
my %ast_ver_hash;
|
|
|
|
if ( $dot_parts[0] <= 1 )
|
|
{
|
|
%ast_ver_hash = (
|
|
"major" => $dot_parts[0],
|
|
"minor" => $dot_parts[1],
|
|
"build" => $dot_parts[2],
|
|
"revision" => $dot_parts[3],
|
|
"postfix" => $ast_ver_postfix
|
|
);
|
|
}
|
|
|
|
# digium dropped the 1 from asterisk 10 but we still need it
|
|
if ( $dot_parts[0] > 1 )
|
|
{
|
|
%ast_ver_hash = (
|
|
"major" => 1,
|
|
"minor" => $dot_parts[0],
|
|
"build" => $dot_parts[1],
|
|
"revision" => $dot_parts[2],
|
|
"postfix" => $ast_ver_postfix
|
|
);
|
|
}
|
|
|
|
return ( %ast_ver_hash );
|
|
}
|