452 lines
17 KiB
PHP
452 lines
17 KiB
PHP
<?php
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# AST_agent_performance.php
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#
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# Copyright (C) 2022 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 60619-1711 - Added variable filtering to eliminate SQL injection attack threat
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# - Added required user/pass to gain access to this page
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# 70201-1203 - Added non_latin UTF8 output code, widened USER ID to 8 chars
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# 90508-0644 - Changed to PHP long tags
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# 130610-1135 - Finalized changing of all ereg instances to preg
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# 130621-0825 - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130704-0943 - Fixed issue #675
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# 130901-0828 - Changed to mysqli PHP functions
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# 141114-0909 - Finalized adding QXZ translation to all admin files
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# 141230-1524 - Added code for on-the-fly language translations display
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# 170409-1534 - Added IP List validation code
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# 170527-0102 - Added variable filtering
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# 220303-1628 - Added allow_web_debug system setting
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# 220812-0950 - Added User Group report permissions checking
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#
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$startMS = microtime();
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require("dbconnect_mysqli.php");
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require("functions.php");
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$report_name='Agent Performance Report';
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
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elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
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if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
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elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
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$NOW_DATE = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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if (!isset($group)) {$group = '';}
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if (!isset($query_date)) {$query_date = $NOW_DATE;}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,enable_languages,language_method,allow_web_debug FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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#if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$SSenable_languages = $row[1];
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$SSlanguage_method = $row[2];
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$SSallow_web_debug = $row[3];
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}
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if ($SSallow_web_debug < 1) {$DB=0;}
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##### END SETTINGS LOOKUP #####
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###########################################
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$group = preg_replace("/\<|\>|\'|\"|\\\\|;/","",$group);
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$query_date = preg_replace("/\<|\>|\'|\"|\\\\|;/","",$query_date);
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$shift = preg_replace("/\<|\>|\'|\"|\\\\|;/","",$shift);
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$submit = preg_replace("/\<|\>|\'|\"|\\\\|;/","",$submit);
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$SUBMIT = preg_replace("/\<|\>|\'|\"|\\\\|;/","",$SUBMIT);
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW);
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}
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$stmt="SELECT selected_language,user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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$LOGuser_group = $row[1];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$HTML_text.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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$LOGadmin_viewable_groups = $row[2];
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$LOGadmin_viewable_call_times = $row[3];
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
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$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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$LOGbrowser=preg_replace("/<|>|\'|\"|\\\\/","",$LOGbrowser);
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$LOGrequest_uri=preg_replace("/<|>|\'|\"|\\\\/","",$LOGrequest_uri);
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$LOGhttp_referer=preg_replace("/<|>|\'|\"|\\\\/","",$LOGhttp_referer);
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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$stmt="select campaign_id from vicidial_campaigns;";
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if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$campaigns_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $campaigns_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$groups[$i] =$row[0];
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$i++;
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}
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?>
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<HTML>
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<HEAD>
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<STYLE type="text/css">
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<!--
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.green {color: white; background-color: green}
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.red {color: white; background-color: red}
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.blue {color: white; background-color: blue}
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.purple {color: white; background-color: purple}
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-->
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</STYLE>
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<?php
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echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
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echo "<TITLE>"._QXZ("VICIDIAL: Agent Performance")."</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
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echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
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echo "<INPUT TYPE=TEXT NAME=query_date SIZE=19 MAXLENGTH=19 VALUE=\"$query_date\">\n";
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echo "<SELECT SIZE=1 NAME=group>\n";
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$o=0;
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while ($campaigns_to_print > $o)
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{
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if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
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else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
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$o++;
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}
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echo "</SELECT>\n";
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echo "<SELECT SIZE=1 NAME=shift>\n";
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echo "<option selected value=\"AM\">"._QXZ("AM")."</option>\n";
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echo "<option value=\"PM\">"._QXZ("PM")."</option>\n";
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echo "</SELECT>\n";
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echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
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echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> <a href=\"./admin.php?ADD=34&campaign_id=$group\">"._QXZ("MODIFY")."</a> | <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a> </FONT>\n";
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echo "</FORM>\n\n";
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echo "<PRE><FONT SIZE=2>\n";
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if (!$group)
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{
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echo "\n";
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echo _QXZ("PLEASE SELECT A SERVER AND DATE-TIME ABOVE AND CLICK SUBMIT")."\n";
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echo " "._QXZ("NOTE: stats taken from 6 hour shift specified")."\n";
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}
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else
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{
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if ($shift == 'AM')
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{
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$query_date_BEGIN = "$query_date 08:45:00";
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$query_date_END = "$query_date 15:32:59";
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$time_BEGIN = "08:45:00";
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$time_END = "15:33:00";
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}
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if ($shift == 'PM')
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{
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$query_date_BEGIN = "$query_date 15:33:00";
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$query_date_END = "$query_date 23:15:00";
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$time_BEGIN = "15:33:00";
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$time_END = "23:15:00";
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}
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echo _QXZ("VICIDIAL: Agent Performance",55)." $NOW_TIME\n";
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echo _QXZ("Time range").": $query_date_BEGIN "._QXZ("to")." $query_date_END\n\n";
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echo "---------- "._QXZ("AGENTS Details")." -------------\n\n";
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echo "+-----------------+----------+--------+--------+--------+------+------+------+------+------+------+------+\n";
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echo "| "._QXZ("USER NAME",15)." | "._QXZ("ID",8)." | "._QXZ("CALLS",6)." | "._QXZ("TALK",6)." | "._QXZ("TALKAVG",7)."| A | B | DC | DNC | N | NI | SALE |\n";
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echo "+-----------------+----------+--------+--------+--------+------+------+------+------+------+------+------+\n";
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$stmt="select count(*) as calls,sum(length_in_sec) as talk,full_name,vicidial_users.user,avg(length_in_sec) from vicidial_users,vicidial_log where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and vicidial_users.user=vicidial_log.user and campaign_id='" . mysqli_real_escape_string($link, $group) . "' group by full_name order by calls desc limit 1000;";
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if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$rows_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $rows_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$TOTcalls=($TOTcalls + $row[0]);
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$TOTtotTALK=($TOTtotTALK + $row[1]);
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$calls[$i] = sprintf("%-6s", $row[0]);
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if ($non_latin < 1)
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{
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$full_name[$i]= sprintf("%-15s", $row[2]);
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while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
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$user[$i] = sprintf("%-6s", $row[3]);
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while(strlen($user[$i])>6) {$user[$i] = substr("$user[$i]", 0, -1);}
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}
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else
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{
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$full_name[$i]= sprintf("%-45s", $row[2]);
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while(mb_strlen($full_name[$i],'utf-8')>15) {$full_name[$i] = mb_substr("$full_name[$i]", 0, -1,'utf-8');}
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$user[$i] = sprintf("%-18s", $row[3]);
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while(mb_strlen($user[$i],'utf-8')>6) {$user[$i] = mb_substr("$user[$i]", 0, -1,'utf-8');}
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}
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$user[$i] = sprintf("%-8s", $row[3]);
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$USERtotTALK = $row[1];
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$USERavgTALK = $row[4];
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$USERtotTALK_M = ($USERtotTALK / 60);
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$USERtotTALK_M = round($USERtotTALK_M, 2);
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$USERtotTALK_M_int = intval("$USERtotTALK_M");
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$USERtotTALK_S = ($USERtotTALK_M - $USERtotTALK_M_int);
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$USERtotTALK_S = ($USERtotTALK_S * 60);
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$USERtotTALK_S = round($USERtotTALK_S, 0);
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if ($USERtotTALK_S < 10) {$USERtotTALK_S = "0$USERtotTALK_S";}
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$USERtotTALK_MS = "$USERtotTALK_M_int:$USERtotTALK_S";
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$pfUSERtotTALK_MS[$i] = sprintf("%6s", $USERtotTALK_MS);
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$USERavgTALK_M = ($USERavgTALK / 60);
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$USERavgTALK_M = round($USERavgTALK_M, 2);
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$USERavgTALK_M_int = intval("$USERavgTALK_M");
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$USERavgTALK_S = ($USERavgTALK_M - $USERavgTALK_M_int);
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$USERavgTALK_S = ($USERavgTALK_S * 60);
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$USERavgTALK_S = round($USERavgTALK_S, 0);
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if ($USERavgTALK_S < 10) {$USERavgTALK_S = "0$USERavgTALK_S";}
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$USERavgTALK_MS = "$USERavgTALK_M_int:$USERavgTALK_S";
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$pfUSERavgTALK_MS[$i] = sprintf("%6s", $USERavgTALK_MS);
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$i++;
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}
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$k=0;
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while($k < $i)
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{
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$ctA[$k]="0 "; $ctB[$k]="0 "; $ctDC[$k]="0 "; $ctDNC[$k]="0 "; $ctN[$k]="0 "; $ctNI[$k]="0 "; $ctSALE[$k]="0 ";
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$stmt="select count(*),status from vicidial_log where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and user='$user[$k]' and campaign_id='" . mysqli_real_escape_string($link, $group) . "' group by status;";
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if ($non_latin > 0)
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{
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$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);
|
|
}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rows_to_print = mysqli_num_rows($rslt);
|
|
$m=0;
|
|
while ($m < $rows_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[1] == 'A') {$ctA[$k]=sprintf("%-4s", $row[0]); $TOT_A = ($TOT_A + $row[0]);}
|
|
if ($row[1] == 'B') {$ctB[$k]=sprintf("%-4s", $row[0]); $TOT_B = ($TOT_B + $row[0]);}
|
|
if ($row[1] == 'DC') {$ctDC[$k]=sprintf("%-4s", $row[0]); $TOT_DC = ($TOT_DC + $row[0]);}
|
|
if ($row[1] == 'DNC') {$ctDNC[$k]=sprintf("%-4s", $row[0]); $TOT_DNC = ($TOT_DNC + $row[0]);}
|
|
if ($row[1] == 'N') {$ctN[$k]=sprintf("%-4s", $row[0]); $TOT_N = ($TOT_N + $row[0]);}
|
|
if ($row[1] == 'NI') {$ctNI[$k]=sprintf("%-4s", $row[0]); $TOT_NI = ($TOT_NI + $row[0]);}
|
|
if (($row[1] == 'SALE') || ($row[1] == 'XFER') ) {$ctSALE[$k]=sprintf("%-4s", $row[0]); $TOT_SALE = ($TOT_SALE + $row[0]);}
|
|
$m++;
|
|
}
|
|
echo "| $full_name[$k] | $user[$k] | $calls[$k] | $pfUSERtotTALK_MS[$k] | $pfUSERavgTALK_MS[$k] | $ctA[$k] | $ctB[$k] | $ctDC[$k] | $ctDNC[$k] | $ctN[$k] | $ctNI[$k] | $ctSALE[$k] |\n";
|
|
|
|
|
|
|
|
$k++;
|
|
}
|
|
|
|
$TOTcalls = sprintf("%-7s", $TOTcalls);
|
|
|
|
$TOTtotTALK_M = ($TOTtotTALK / 60);
|
|
$TOTtotTALK_M = round($TOTtotTALK_M, 2);
|
|
$TOTtotTALK_M_int = intval("$TOTtotTALK_M");
|
|
$TOTtotTALK_S = ($TOTtotTALK_M - $TOTtotTALK_M_int);
|
|
$TOTtotTALK_S = ($TOTtotTALK_S * 60);
|
|
$TOTtotTALK_S = round($TOTtotTALK_S, 0);
|
|
if ($TOTtotTALK_S < 10) {$TOTtotTALK_S = "0$TOTtotTALK_S";}
|
|
$TOTtotTALK_MS = "$TOTtotTALK_M_int:$TOTtotTALK_S";
|
|
$TOTtotTALK_MS = sprintf("%7s", $TOTtotTALK_MS);
|
|
while(strlen($TOTtotTALK_MS)>7) {$TOTtotTALK_MS = substr("$TOTtotTALK_MS", 0, -1);}
|
|
|
|
$TOT_A = sprintf("%-5s", $TOT_A);
|
|
$TOT_B = sprintf("%-5s", $TOT_B);
|
|
$TOT_DC = sprintf("%-5s", $TOT_DC);
|
|
$TOT_DNC = sprintf("%-5s", $TOT_DNC);
|
|
$TOT_N = sprintf("%-5s", $TOT_N);
|
|
$TOT_NI = sprintf("%-5s", $TOT_NI);
|
|
$TOT_SALE = sprintf("%-5s", $TOT_SALE);
|
|
|
|
echo "+-----------------+----------+--------+--------+--------+------+------+------+------+------+------+------+\n";
|
|
echo "| "._QXZ("TOTALS",25)." | $TOTcalls| $TOTtotTALK_MS| | $TOT_A| $TOT_B| $TOT_DC| $TOT_DNC| $TOT_N| $TOT_NI| $TOT_SALE|\n";
|
|
echo "+-----------------+----------+--------+--------+--------+------+------+------+------+------+------+------+\n";
|
|
|
|
echo "\n";
|
|
|
|
}
|
|
|
|
|
|
|
|
?>
|
|
|
|
</BODY></HTML>
|
|
|
|
<?php
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
?>
|