ViciDial/ViciDialSVN
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity
Files
c05c3689f2099174d31d702d530e4fbc6c393568
ViciDialSVN/agc_2-X/trunk/www/vicidial/whiteboard_reports.php
T
mattf 3be624eb17 Code updates for PHP8 compatibility in all PHP scripts 
Added PHP_error_reporting_OVERRIDE options for each web directory

git-svn-id: svn://192.168.202.10@3863 3d104415-ff17-0410-8863-d5cf3c621b8a
2024-08-06 15:02:09 +00:00

769 lines
33 KiB
PHP
Raw Blame History

<?php
# whiteboard_reports.php
#
# Copyright (C) 2024 Matt Florell <vicidial@gmail.com>, Joe Johnson <freewermadmin@gmail.com> LICENSE: AGPLv2
#
# A PHP file that is for generating the stats that are displayed in the whiteboard report. Returns values.
#
# 171027-2352 - First build
# 190302-1707 - Added code to exclude active calls from being counted with some stats
# 200427-2225 - Added use of slave database, if activated, fixes Issue #1207
# 210823-0948 - Fix for security issue
# 220221-1452 - Added allow_web_debug system setting
# 240801-1130 - Code updates for PHP8 compatibility
#
require("dbconnect_mysqli.php");
require("functions.php");
if (file_exists('options.php'))
{
require('options.php');
}
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["query_time"])) {$query_time=$_GET["query_time"];}
elseif (isset($_POST["query_time"])) {$query_time=$_POST["query_time"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["end_time"])) {$end_time=$_GET["end_time"];}
elseif (isset($_POST["end_time"])) {$end_time=$_POST["end_time"];}
if (isset($_GET["hourly_display"])) {$hourly_display=$_GET["hourly_display"];}
elseif (isset($_POST["hourly_display"])) {$hourly_display=$_POST["hourly_display"];}
if (isset($_GET["commission_rates"])) {$commission_rates=$_GET["commission_rates"];}
elseif (isset($_POST["commission_rates"])) {$commission_rates=$_POST["commission_rates"];}
if (isset($_GET["campaigns"])) {$campaigns=$_GET["campaigns"];}
elseif (isset($_POST["campaigns"])) {$campaigns=$_POST["campaigns"];}
if (isset($_GET["users"])) {$users=$_GET["users"];}
elseif (isset($_POST["users"])) {$users=$_POST["users"];}
if (isset($_GET["user_groups"])) {$user_groups=$_GET["user_groups"];}
elseif (isset($_POST["user_groups"])) {$user_groups=$_POST["user_groups"];}
if (isset($_GET["groups"])) {$groups=$_GET["groups"];}
elseif (isset($_POST["groups"])) {$groups=$_POST["groups"];}
if (isset($_GET["dids"])) {$dids=$_GET["dids"];}
elseif (isset($_POST["dids"])) {$dids=$_POST["dids"];}
if (isset($_GET["status_flags"])) {$status_flags=$_GET["status_flags"];}
elseif (isset($_POST["status_flags"])) {$status_flags=$_POST["status_flags"];}
if (isset($_GET["target_gross"])) {$target_gross=$_GET["target_gross"];}
elseif (isset($_POST["target_gross"])) {$target_gross=$_POST["target_gross"];}
if (isset($_GET["target_per_agent"])) {$target_per_agent=$_GET["target_per_agent"];}
elseif (isset($_POST["target_per_agent"])) {$target_per_agent=$_POST["target_per_agent"];}
if (isset($_GET["target_per_team"])) {$target_per_team=$_GET["target_per_team"];}
elseif (isset($_POST["target_per_team"])) {$target_per_team=$_POST["target_per_team"];}
if (isset($_GET["rpt_type"])) {$rpt_type=$_GET["rpt_type"];}
elseif (isset($_POST["rpt_type"])) {$rpt_type=$_POST["rpt_type"];}
$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
if (!$query_date) {$query_date=date("Y-m-d");}
if (!$query_time) {$query_time="08:00:00";}
if (!$end_date) {$end_date=date("Y-m-d");}
if (!$end_time) {$end_time=date("H:i:00");}
if (!is_array($campaigns)) {$campaigns=array();}
if (!is_array($users)) {$users=array();}
if (!is_array($groups)) {$groups=array();}
if (!is_array($user_groups)) {$user_groups=array();}
if (!is_array($status_flags)) {$status_flags=array();}
if (!is_array($dids)) {$dids=array();}
$report_name="Real-Time Whiteboard Report";
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method,admin_screen_colors,allow_web_debug FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
#if ($DB) {$MAIN.="$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$non_latin = $row[0];
$outbound_autodial_active = $row[1];
$slave_db_server = $row[2];
$reports_use_slave_db = $row[3];
$SSenable_languages = $row[4];
$SSlanguage_method = $row[5];
$admin_screen_colors = $row[6];
$SSallow_web_debug = $row[7];
}
if ($SSallow_web_debug < 1) {$DB=0;}
##### END SETTINGS LOOKUP #####
###########################################
$query_date=preg_replace("/[^0-9\-]/", "", $query_date);
$end_date=preg_replace("/[^0-9\-]/", "", $end_date);
$query_time=preg_replace("/[^0-9\:]/", "", $query_time);
$end_time=preg_replace("/[^0-9\:]/", "", $end_time);
$rpt_type=preg_replace('/[^-_0-9\p{L}]/u', "", $rpt_type);
$hourly_display=preg_replace("/[^0-9]/", "", $hourly_display);
$target_gross=preg_replace("/[^0-9]/", "", $target_gross);
$target_per_agent=preg_replace("/[^0-9]/", "", $target_per_agent);
$target_per_team=preg_replace("/[^0-9]/", "", $target_per_team);
$commission_rates = preg_replace('/[^-\._0-9\p{L}]/u',"",$commission_rates);
$campaigns=preg_replace('/[^-_0-9\p{L}]/u','',$campaigns);
$users=preg_replace('/[^-_0-9\p{L}]/u','',$users);
$user_groups=preg_replace('/[^-_0-9\p{L}]/u','',$user_groups);
$groups=preg_replace('/[^-_0-9\p{L}]/u','',$groups);
$dids=preg_replace('/[^-_0-9\p{L}]/u','',$dids);
$status_flags=preg_replace('/[^-_0-9\p{L}]/u','',$status_flags);
if ($non_latin < 1)
{
$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
$PHP_AUTH_PW=preg_replace("/[^-\.\+\/\=_0-9a-zA-Z]/","",$PHP_AUTH_PW);
}
else
{
$PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER);
$PHP_AUTH_PW = preg_replace('/[^-\.\+\/\=_0-9\p{L}]/u','',$PHP_AUTH_PW);
}
$auth=0;
$reports_auth=0;
$admin_auth=0;
$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
if ($auth_message == 'GOOD')
{$auth=1;}
if ($auth > 0)
{
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$admin_auth=$row[0];
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$reports_auth=$row[0];
if ($reports_auth < 1)
{
$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
if ( ($reports_auth > 0) and ($admin_auth < 1) )
{
$ADD=999999;
$reports_only_user=1;
}
}
else
{
$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
if ($auth_message == 'LOCK')
{
$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
if ($auth_message == 'IPBLOCK')
{
$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
Header("HTTP/1.0 401 Unauthorized");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
exit;
}
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
{
mysqli_close($link);
$use_slave_server=1;
$db_source = 'S';
require("dbconnect_mysqli.php");
$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
}
if ($hourly_display)
{
$query_date=date("Y-m-d", date("U")-(3600*$hourly_display));
$query_time=date("H:i:00", date("U")-(3600*$hourly_display));
$end_date=date("Y-m-d");
$end_time=date("H:i:00");
}
$rpt_string="";
$exclude_statuses=array("INCALL", "DISPO", "QUEUE", "DONEM");
$exc_status_SQL=" and status not in ('".implode("','", $exclude_statuses)."') ";
if (preg_match("/status_performance/", $rpt_type)) {
if (!is_array($campaigns) || in_array("--ALL--", $campaigns)) {
$campaign_id_SQL="";
} else {
$campaign_id_SQL=" and campaign_id in ('".implode("','", $campaigns)."')";
}
if (!is_array($groups) || in_array("--ALL--", $groups)) {
if ($campaign_id_SQL=="") {
$group_SQL="";
} else {
$ingroup_stmt="SELECT closer_campaigns from vicidial_campaigns where campaign_id in ('".implode("','", $campaigns)."')";
$ingroup_rslt=mysql_to_mysqli($ingroup_stmt, $link);
$group_str="";
while ($ig_row=mysqli_fetch_row($ingroup_rslt)) {
$group_str.=$ig_row[0];
$group_str=preg_replace('/ -$/', "", $group_str);
}
$group_str=trim($group_str);
$groups=explode(" ", $group_str);
$group_SQL=" and campaign_id in ('".implode("','", $groups)."')";
}
} else {
$group_SQL=" and campaign_id in ('".implode("','", $groups)."')";
}
if (!is_array($users) || in_array("--ALL--", $users)) {
$user_SQL="";
} else {
$user_SQL=" and user in ('".implode("','", $users)."')";
}
if (!is_array($status_flags) || in_array("--ALL--", $status_flags)) {
$status_SQL="";
} else {
$flag_SQL="";
for ($s=0; $s<count($status_flags); $s++) {
$flag_SQL.=$status_flags[$s]."='Y' or ";
}
$flag_SQL=preg_replace('/ or $/', "", $flag_SQL);
$status_stmt="SELECT distinct status from vicidial_statuses where ($flag_SQL) UNION SELECT distinct status from vicidial_campaign_statuses where ($flag_SQL) $campaign_id_SQL";
$status_rslt=mysql_to_mysqli($status_stmt, $link);
$status_str="";
while ($status_row=mysqli_fetch_row($status_rslt)) {
$status_str.="'$status_row[0]',";
}
$status_str=preg_replace('/,$/', "", $status_str);
$status_SQL=" and status in ($status_str) ";
}
$sale_stmt="SELECT distinct status from vicidial_statuses where sale='Y' $status_SQL $exc_status_SQL UNION SELECT distinct status from vicidial_campaign_statuses where sale='Y' $campaign_id_SQL $status_SQL $exc_status_SQL";
$sale_rslt=mysql_to_mysqli($sale_stmt, $link);
$sale_dispos=array();
if ($DB) {$rpt_string.=$sale_stmt."<BR>\n";}
while($sale_row=mysqli_fetch_row($sale_rslt)) {
array_push($sale_dispos, $sale_row[0]);
}
$shift_start="$query_date $query_time";
$shift_end="$end_date $end_time";
$outbound_max_time_stmt="SELECT if(min(call_date) is null, 0, min(call_date)), if(max(call_date) is null, 0, max(call_date)) From vicidial_log where call_date>='$query_date $query_time' and call_date<='$end_date $end_time' $campaign_id_SQL $user_SQL $status_SQL $exc_status_SQL";
$rslt=mysql_to_mysqli($outbound_max_time_stmt, $link);
$row=mysqli_fetch_row($rslt);
if ($row[0]>0) {$shift_start=$row[0];}
if ($row[1]>0) {$shift_end=$row[1];}
$inbound_max_time_stmt="SELECT if(min(call_date) is null, 0, min(call_date)), if(max(call_date) is null, 0, max(call_date)) From vicidial_closer_log where call_date>='$query_date $query_time' and call_date<='$end_date $end_time' $group_SQL $user_SQL $status_SQL $exc_status_SQL";
$rslt=mysql_to_mysqli($inbound_max_time_stmt, $link);
$row=mysqli_fetch_row($rslt);
if ($row[0]>0 && preg_replace("/[^0-9]/", "", $row[0])<preg_replace("/[^0-9]/", "", $shift_start)) {$shift_start=$row[0];}
if (preg_replace("/[^0-9]/", "", $row[1])>preg_replace("/[^0-9]/", "", $shift_end)) {$shift_end=$row[1];}
$time_stmt="SELECT TIMESTAMPDIFF(SECOND,'$shift_start','$shift_end')";
$time_rslt=mysql_to_mysqli($time_stmt, $link);
$time_row=mysqli_fetch_row($time_rslt);
$shift_duration=$time_row[0];
$outbound_stmt="SELECT status, count(*) From vicidial_log where call_date>='$query_date $query_time' and call_date<='$end_date $end_time' and end_epoch is not null $campaign_id_SQL $user_SQL $status_SQL $exc_status_SQL group by status order by status";
$status_counts=array();
$rslt=mysql_to_mysqli($outbound_stmt, $link);
while ($row=mysqli_fetch_row($rslt)) {
if ($row[1]!="") {
$status_counts["$row[0]"][0]+=$row[1];
if (in_array($row[0], $sale_dispos)) {
$status_counts["$row[0]"][1]+=$row[1];
}
}
$status_counts["$row[0]"][2]+=$row[2];
}
$inbound_stmt="SELECT status, count(*) from vicidial_closer_log where call_date>='$query_date $query_time' and call_date<='$end_date $end_time' and end_epoch is not null $group_SQL $user_SQL $status_SQL $exc_status_SQL group by status order by status";
$rslt=mysql_to_mysqli($inbound_stmt, $link);
while ($row=mysqli_fetch_row($rslt)) {
if ($row[1]!="") {
$status_counts["$row[0]"][0]+=$row[1];
if (in_array($row[0], $sale_dispos)) {
$status_counts["$row[0]"][1]+=$row[1];
}
}
$status_counts["$row[0]"][2]+=$row[2];
}
# while (list($key, $val)=each($status_counts)) {
foreach($status_counts as $key => $val) {
$kstatus_counts[]=array('status' => $key, 'counts' => $val[0], 'sales' => $val[1], 'dead' => $val[2]);
}
foreach ($kstatus_counts as $key2 => $row2) {
$status_ary[$key2] = $row2['status'];
$counts_ary[$key2] = $row2['counts'];
$sales_ary[$key2] = $row2['sales'];
$dead_ary[$key2] = $row2['dead'];
}
if (count($status_counts)==0) {
$rpt_string=_QXZ("REPORT RETURNED NO RESULTS");
} else {
# while(list($key, $val)=each($status_counts)) {
array_multisort($status_ary, SORT_ASC, $counts_ary, SORT_ASC, $sales_ary, SORT_ASC, $dead_ary, SORT_ASC, $kstatus_counts);
foreach ($kstatus_counts as $row) {
$key=$row['status'];
$val0=$row['counts'];
$val1=$row['sales'];
$val0+=0;
$val1+=0;
$total_calls+=$val0;
$total_sales+=$val1;
$conv_rate=sprintf("%.2f", 100*MathZDC($val[1], $val[0])); # Conversion rate
$cph=sprintf("%.2f", (MathZDC($val[0], ($shift_duration/3600)))); # SPH - this is based on total time since start_time. Switch to $val[2] if you want it based on the individual agent's total time in the dialer.
$sph=sprintf("%.2f", (MathZDC($val[1], ($shift_duration/3600)))); # SPH - this is based on total time since start_time. Switch to $val[2] if you want it based on the individual agent's total time in the dialer.
$rpt_string.="$key|$full_name|$val0|$val1|$shift_duration|$conv_rate|$cph|$sph|$total_calls|$total_sales|$inbound_stmt - $outbound_stmt\n";
# Agent/user group, total calls, total sales, total time, conversion rate, sales per hour
}
}
}
if (preg_match("/(agent|team)_performance/", $rpt_type)) {
if (!is_array($campaigns) || in_array("--ALL--", $campaigns)) {
$campaign_id_SQL="";
} else {
$campaign_id_SQL=" and campaign_id in ('".implode("','", $campaigns)."')";
}
if (!is_array($users) || in_array("--ALL--", $users)) {
$user_SQL="";
} else {
$user_SQL=" and user in ('".implode("','", $users)."')";
}
if (!is_array($groups) || in_array("--ALL--", $groups)) {
$group_SQL="";
} else {
$group_SQL=" and campaign_id in ('".implode("','", $groups)."')";
}
if (!is_array($user_groups) || in_array("--ALL--", $user_groups)) {
$user_group_SQL="";
} else {
$user_group_SQL=" and user_group in ('".implode("','", $user_groups)."')";
}
if (!is_array($status_flags) || in_array("--ALL--", $status_flags)) {
$status_SQL="";
} else {
$flag_SQL="";
for ($s=0; $s<count($status_flags); $s++) {
$flag_SQL.=$status_flags[$s]."='Y' or ";
}
$flag_SQL=preg_replace('/ or $/', "", $flag_SQL);
$status_stmt="SELECT distinct status from vicidial_statuses where ($flag_SQL) UNION SELECT distinct status from vicidial_campaign_statuses where ($flag_SQL) $campaign_id_SQL";
$status_rslt=mysql_to_mysqli($status_stmt, $link);
$status_str="";
while ($status_row=mysqli_fetch_row($status_rslt)) {
$status_str.="'$status_row[0]',";
}
$status_str=preg_replace('/,$/', "", $status_str);
$status_SQL=" and status in ($status_str) ";
}
$time_stmt="SELECT TIMESTAMPDIFF(SECOND,'$query_date $query_time',IF(UNIX_TIMESTAMP(now())<UNIX_TIMESTAMP('$end_date $end_time'),now(),'$end_date $end_time'))";
$time_rslt=mysql_to_mysqli($time_stmt, $link);
$time_row=mysqli_fetch_row($time_rslt);
$shift_duration=$time_row[0];
$sale_stmt="SELECT distinct status from vicidial_statuses where sale='Y' $status_SQL $exc_status_SQL UNION SELECT distinct status from vicidial_campaign_statuses where sale='Y' $campaign_id_SQL $status_SQL $exc_status_SQL";
$sale_rslt=mysql_to_mysqli($sale_stmt, $link);
$sale_dispos=array();
if ($DB) {$rpt_string.=$sale_stmt."<BR>\n";}
while($sale_row=mysqli_fetch_row($sale_rslt)) {
array_push($sale_dispos, $sale_row[0]);
}
if (preg_match("/agent_performance/", $rpt_type)) {
$stmt="SELECT user, status, sum(pause_sec+wait_sec+talk_sec+dispo_sec), count(*) from vicidial_agent_log where event_time>='$query_date $query_time' and event_time<='$end_date $end_time' $campaign_id_SQL $user_SQL $user_group_SQL $status_SQL $exc_status_SQL group by user, status order by user, status";
} else if (preg_match("/team_performance/", $rpt_type)) {
$stmt="SELECT user_group, status, sum(pause_sec+wait_sec+talk_sec+dispo_sec), count(*) from vicidial_agent_log where event_time>='$query_date $query_time' and event_time<='$end_date $end_time' $campaign_id_SQL $user_SQL $user_group_SQL $status_SQL $exc_status_SQL group by user_group, status order by user_group, status";
}
if ($DB) {$rpt_string.=$stmt."<BR>\n";}
$agent_counts=array();
$rslt=mysql_to_mysqli($stmt, $link);
while ($row=mysqli_fetch_row($rslt)) {
if ($row[1]!="") {
$agent_counts["$row[0]"][0]+=$row[3];
if (in_array($row[1], $sale_dispos)) {
$agent_counts["$row[0]"][1]+=$row[3];
}
}
$agent_counts["$row[0]"][2]+=$row[2];
}
if (count($agent_counts)==0) {
$rpt_string=_QXZ("REPORT RETURNED NO RESULTS");
} else {
# while(list($key, $val)=each($agent_counts)) {
foreach($agent_counts as $key => $val) {
$full_name="";
if (preg_match('/team_performance/', $rpt_type)) {
$user_stmt="select group_name from vicidial_user_groups where user_group='$key'";
} else {
$user_stmt="SELECT full_name from vicidial_users where user='$key'";
}
$user_rslt=mysql_to_mysqli($user_stmt, $link);
while ($user_row=mysqli_fetch_row($user_rslt)) {
$full_name=$user_row[0];
}
if (!$full_name) {$full_name="N/A";}
$val[0]+=0;
$val[1]+=0;
$total_calls+=$val[0];
$total_sales+=$val[1];
$conv_rate=sprintf("%.2f", 100*MathZDC($val[1], $val[0])); # Conversion rate
$cph=sprintf("%.2f", (MathZDC($val[0], ($shift_duration/3600)))); # SPH - this is based on total time since start_time. Switch to $val[2] if you want it based on the individual agent's total time in the dialer.
$sph=sprintf("%.2f", (MathZDC($val[1], ($shift_duration/3600)))); # SPH - this is based on total time since start_time. Switch to $val[2] if you want it based on the individual agent's total time in the dialer.
$rpt_string.="$key|$full_name|$val[0]|$val[1]|$shift_duration|$conv_rate|$cph|$sph|$total_calls|$total_sales\n";
# Agent/user group, total calls, total sales, total time, conversion rate, sales per hour
}
}
}
if (preg_match("/floor_performance/", $rpt_type)) {
if ($hourly_display) {
$query_date=date("Y-m-d", date("U")-(3600*$hourly_display));
$query_time=date("H:i:00", date("U")-(3600*$hourly_display));
$start_epoch=date("U")-(3600*$hourly_display);
} else {
$start_epoch=strtotime("$query_date $query_time");
}
$end_date=date("Y-m-d");
$end_time=date("H:i:00");
$end_epoch=date("U");
# Create ungodly array to store counts
$call_counts=array();
while($start_epoch<$end_epoch) {
$key=date("Y-m-d H:i", $start_epoch);
$call_counts["$key"][0]=0; # Calls
$call_counts["$key"][1]=0; # Sales
$call_counts["$key"][2]=0; # Cumulative calls
$call_counts["$key"][3]=0; # Cumulative sales
$start_epoch+=60;
}
if (!is_array($campaigns) || in_array("--ALL--", $campaigns)) {
$campaign_id_SQL="";
} else {
$campaign_id_SQL=" and vicidial_agent_log.campaign_id in ('".implode("','", $campaigns)."')";
}
if (!is_array($status_flags) || in_array("--ALL--", $status_flags)) {
$status_SQL="";
} else {
$flag_SQL="";
for ($s=0; $s<count($status_flags); $s++) {
$flag_SQL.=$status_flags[$s]."='Y' or ";
}
$flag_SQL=preg_replace('/ or $/', "", $flag_SQL);
$status_stmt="SELECT distinct status from vicidial_statuses where ($flag_SQL) UNION SELECT distinct status from vicidial_campaign_statuses where ($flag_SQL) $campaign_id_SQL";
$status_rslt=mysql_to_mysqli($status_stmt, $link);
$status_str="";
while ($status_row=mysqli_fetch_row($status_rslt)) {
$status_str.="'$status_row[0]',";
}
$status_str=preg_replace('/,$/', "", $status_str);
$status_SQL=" and status in ($status_str) ";
}
$sale_stmt="SELECT distinct status from vicidial_statuses where sale='Y' $status_SQL $exc_status_SQL UNION SELECT distinct status from vicidial_campaign_statuses where sale='Y' and campaign_id in ('".implode("','", $campaigns)."') $status_SQL $exc_status_SQL";
# $rpt_string.="$sale_stmt\n";
$sale_rslt=mysql_to_mysqli($sale_stmt, $link);
$sale_dispos=array();
while($sale_row=mysqli_fetch_row($sale_rslt)) {
array_push($sale_dispos, $sale_row[0]);
}
$stmt="SELECT substr(event_time+INTERVAL (pause_sec+wait_sec+talk_sec+dispo_sec) SECOND, 1, 16) as call_end_time_min, status, count(*) from vicidial_agent_log where event_time>='$query_date $query_time' and event_time<='$end_date $end_time' $campaign_id_SQL $user_SQL $user_group_SQL $status_SQL $exc_status_SQL group by call_end_time_min, status order by call_end_time_min, status";
# $rpt_string.="$stmt\n";
if ($DB) {$rpt_string.=$stmt."<BR>\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$total_calls=0; $total_sales=0;
while ($row=mysqli_fetch_row($rslt)) {
$key=$row[0];
$status=$row[1];
$calls=$row[2];
$total_calls+=$calls;
$call_counts["$key"][0]+=$calls;
$call_counts["$key"][2]=$total_calls;
if (in_array($status, $sale_dispos)) {
$total_sales+=$calls;
$call_counts["$key"][1]+=$calls;
}
$call_counts["$key"][3]=$total_sales;
}
if (count($call_counts)==0) {
$rpt_string=_QXZ("REPORT RETURNED NO RESULTS");
} else {
$mins=0;
ksort($call_counts);
$prev_calls=0;
$prev_sales=0;
# while(list($key, $val)=each($call_counts)) {
foreach($call_counts as $key => $val) {
# if($val[2]>0) { // With time ranges, trim off the starting time in case person running report sets it before they start dialing.
$mins++;
$shift_duration=$mins*60;
$hours=$mins/60;
$val[0]+=0;
$val[1]+=0;
if ($val[2]==0) {$val[2]=$prev_calls;}
if ($val[3]==0) {$val[3]=$prev_sales;}
$conv=sprintf("%.2f", (100*MathZDC($val[3],$val[2])));
$cph=sprintf("%.2f", ($val[2]/$hours));
$sph=sprintf("%.2f", ($val[3]/$hours));
$rpt_string.="$key||$val[0]|$val[1]|$shift_duration|$conv|$cph|$sph|$val[2]|$val[3]\n";
$prev_calls=$val[2];
$prev_sales=$val[3];
# }
}
}
}
if (preg_match("/(did|ingroup)_performance/", $rpt_type)) {
if (!is_array($campaigns) || in_array("--ALL--", $campaigns)) {
$campaign_id_SQL="";
} else {
$campaign_id_SQL=" and campaign_id in ('".implode("','", $campaigns)."')";
}
if (!is_array($groups) || in_array("--ALL--", $groups)) {
$group_SQL="";
$ingroup_SQL="";
} else {
$group_SQL=" and campaign_id in ('".implode("','", $groups)."')";
$ingroup_SQL=" and group_id in ('".implode("','", $groups)."')";
}
if (!is_array($user_groups) || in_array("--ALL--", $user_groups)) {
$user_group_SQL="";
} else {
$user_group_SQL=" and user_group in ('".implode("','", $user_groups)."')";
}
if (!is_array($dids) || in_array("--ALL--", $dids)) {
$did_SQL="";
} else {
$did_SQL=" and vid.did_id in ('".implode("','", $dids)."')";
}
if (!is_array($status_flags) || in_array("--ALL--", $status_flags)) {
$status_SQL="";
} else {
$flag_SQL="";
for ($s=0; $s<count($status_flags); $s++) {
$flag_SQL.=$status_flags[$s]."='Y' or ";
}
$flag_SQL=preg_replace('/ or $/', "", $flag_SQL);
$status_stmt="SELECT distinct status from vicidial_statuses where ($flag_SQL) UNION SELECT distinct status from vicidial_campaign_statuses where ($flag_SQL) $campaign_id_SQL";
$status_rslt=mysql_to_mysqli($status_stmt, $link);
$status_str="";
while ($status_row=mysqli_fetch_row($status_rslt)) {
$status_str.="'$status_row[0]',";
}
$status_str=preg_replace('/,$/', "", $status_str);
$status_SQL=" and status in ($status_str) ";
}
# print_r($groups);
# Get all ingroups, and later all DIDs if necessary, for the selected campaigns
if (in_array("--ALL--", $campaigns) || $campaign_id_SQL!="") {
$ingrp_stmt="SELECT closer_campaigns from vicidial_campaigns where active='Y' $campaign_id_SQL";
if ($DB) {$rpt_string.=$ingrp_stmt."<BR>\n";}
$ingrp_rslt=mysql_to_mysqli($ingrp_stmt, $link);
# append to existing did array
while ($ingrp_row=mysqli_fetch_row($ingrp_rslt)) {
$ingrp_row[0]=preg_replace("/ -$/", "", $ingrp_row[0]);
$ingrp_array=explode(" ", $ingrp_row[0]);
$groups=array_merge($groups, $ingrp_array);
}
$groups=array_unique($groups);
$group_SQL=" and campaign_id in ('".implode("','", $groups)."')";
$ingroup_SQL=" and group_id in ('".implode("','", $groups)."')";
}
# DID level only
if (preg_match("/did_performance/", $rpt_type)) {
if (in_array("--ALL--", $groups) || $user_group_SQL!="") {
$did_stmt="SELECT did_id from vicidial_inbound_dids where did_route='IN_GROUP' $ingroup_SQL";
if ($DB) {$rpt_string.=$did_stmt."<BR>\n";}
$did_rslt=mysql_to_mysqli($did_stmt, $link);
# append to existing did array
while ($did_row=mysqli_fetch_row($did_rslt)) {
array_push($dids, $did_row[0]);
}
$dids=array_unique($dids);
$did_SQL=" and vid.did_id in ('".implode("','", $dids)."')";
}
}
$sale_stmt="SELECT distinct status from vicidial_statuses where sale='Y' $status_SQL $exc_status_SQL UNION SELECT distinct status from vicidial_campaign_statuses where sale='Y' $campaign_id_SQL $status_SQL $exc_status_SQL"; # Leave it for all campaigns, given the nature.
# $rpt_string.="$sale_stmt\n";
$sale_rslt=mysql_to_mysqli($sale_stmt, $link);
$sale_dispos=array();
while($sale_row=mysqli_fetch_row($sale_rslt)) {
array_push($sale_dispos, $sale_row[0]);
}
if (preg_match("/did_performance/", $rpt_type)) {
# $stmt="SELECT user, status, sum(pause_sec+wait_sec+talk_sec+dispo_sec), count(*) from vicidial_agent_log where event_time>='$query_date $query_time' and event_time<='$end_date $end_time' $campaign_id_SQL $user_SQL $user_group_SQL group by user, status order by user, status";
$stmt="SELECT vid.did_pattern, vcl.status, sum(vcl.length_in_sec-vcl.queue_seconds) as call_length, count(*) From vicidial_closer_log vcl, vicidial_did_log vdl, vicidial_inbound_dids vid where vcl.call_date>='$query_date $query_time' and vcl.call_date<='$end_date $end_time' and vcl.uniqueid=vdl.uniqueid and vdl.did_id=vid.did_id $did_SQL $status_SQL $exc_status_SQL group by did_pattern, did_description, status order by did_pattern, status";
} else if (preg_match("/ingroup_performance/", $rpt_type)) {
# $stmt="SELECT user_group, status, sum(pause_sec+wait_sec+talk_sec+dispo_sec), count(*) from vicidial_agent_log where event_time>='$query_date $query_time' and event_time<='$end_date $end_time' $campaign_id_SQL $user_SQL $user_group_SQL group by user_group, status order by user_group, status";
$stmt="SELECT campaign_id, status, sum(length_in_sec-queue_seconds), count(*) from vicidial_closer_log where call_date>='$query_date $query_time' and call_date<='$end_date $end_time' $group_SQL $status_SQL $exc_status_SQL group by campaign_id, status order by campaign_id, status";
}
if ($DB) {$rpt_string.=$stmt."<BR>\n";}
$inbound_counts=array();
$rslt=mysql_to_mysqli($stmt, $link);
while ($row=mysqli_fetch_row($rslt)) {
if ($row[1]!="") {
$inbound_counts["$row[0]"][0]+=$row[3];
if (in_array($row[1], $sale_dispos)) {
$inbound_counts["$row[0]"][1]+=$row[3];
}
}
$inbound_counts["$row[0]"][2]+=$row[2];
}
$total_calls=0; $total_sales=0;
if (count($inbound_counts)==0) {
$rpt_string=_QXZ("REPORT RETURNED NO RESULTS");
} else {
# while(list($key, $val)=each($inbound_counts)) {
foreach($inbound_counts as $key => $val) {
if (preg_match("/did_performance/", $rpt_type)) {
$user_stmt="SELECT did_description from vicidial_inbound_dids where did_pattern='$key'";
} else {
$user_stmt="SELECT group_name from vicidial_inbound_groups where group_id='$key'";
}
$user_rslt=mysql_to_mysqli($user_stmt, $link);
while ($user_row=mysqli_fetch_row($user_rslt)) {
$full_name=$user_row[0];
}
if (!$full_name) {$full_name="N/A";}
$val[0]+=0;
$val[1]+=0;
$total_calls+=$val[0];
$total_sales+=$val[1];
$shift_duration=$val[2];
$conv_rate=sprintf("%.2f", 100*MathZDC($val[1], $val[0])); # Conversion rate
$cph=sprintf("%.2f", (MathZDC($val[0], ($shift_duration/3600)))); # SPH - this is based on total time since start_time. Switch to $val[2] if you want it based on the individual agent's total time in the dialer.
$sph=sprintf("%.2f", (MathZDC($val[1], ($shift_duration/3600)))); # SPH - this is based on total time since start_time. Switch to $val[2] if you want it based on the individual agent's total time in the dialer.
$rpt_string.="$key|$full_name|$val[0]|$val[1]|$shift_duration|$conv_rate|$cph|$sph|$total_calls|$total_sales\n";
# Agent/user group, total calls, total sales, total time, conversion rate, sales per hour
}
}
}
if ($rpt_type=="floor_performance_hourly") {
$rpt_string="";
if (!is_array($campaigns) || in_array("--ALL--", $campaigns)) {
$campaign_id_SQL="";
} else {
$campaign_id_SQL=" and vicidial_agent_log.campaign_id in ('".implode("','", $campaigns)."')";
}
if (!is_array($status_flags) || in_array("--ALL--", $status_flags)) {
$status_SQL="";
} else {
$flag_SQL="";
for ($s=0; $s<count($status_flags); $s++) {
$flag_SQL.=$status_flags[$s]."='Y' or ";
}
$flag_SQL=preg_replace('/ or $/', "", $flag_SQL);
$status_stmt="SELECT distinct status from vicidial_statuses where ($flag_SQL) UNION SELECT distinct status from vicidial_campaign_statuses where ($flag_SQL) $campaign_id_SQL";
$status_rslt=mysql_to_mysqli($status_stmt, $link);
$status_str="";
while ($status_row=mysqli_fetch_row($status_rslt)) {
$status_str.="'$status_row[0]',";
}
$status_str=preg_replace('/,$/', "", $status_str);
$status_SQL=" and status in ($status_str) ";
}
$sale_stmt="SELECT distinct status from vicidial_statuses where sale='Y' $status_SQL $exc_status_SQL UNION SELECT distinct status from vicidial_campaign_statuses where sale='Y' and campaign_id in ('".implode("','", $campaigns)."') $status_SQL $exc_status_SQL";
# $rpt_string.="$sale_stmt\n";
$sale_rslt=mysql_to_mysqli($sale_stmt, $link);
$sale_dispos=array();
while($sale_row=mysqli_fetch_row($sale_rslt)) {
array_push($sale_dispos, $sale_row[0]);
}
$stmt="SELECT substr(event_time+INTERVAL (pause_sec+wait_sec+talk_sec+dispo_sec) SECOND, 1, 13) as call_end_time_hour, count(*) from vicidial_agent_log where event_time>='$query_date $query_time' and event_time<='$end_date $end_time' and status in ('".implode("','", $sale_dispos)."') $campaign_id_SQL $status_SQL $exc_status_SQL group by call_end_time_hour order by call_end_time_hour";
$rpt_string.="$stmt\n";
if ($DB) {$rpt_string.=$stmt."<BR>\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$cumulative_sale_counts=array();
$total_sales=0;
while ($row=mysqli_fetch_row($rslt)) {
$total_sales+=$row[1];
$cumulative_sale_counts["$row[0]"]=$total_sales;
}
$start_unix=strtotime("$query_date $query_time");
$end_unix=strtotime("$end_date $end_time");
#if ($end_unix>=date("U")) {$end_unix=date("U");}
$cumulative_hours_array=array();
while($start_unix<=$end_unix) {
$array_date=date("Y-m-d H", $start_unix);
$cumulative_hours_array["$array_date"]=0;
if ($cumulative_sale_counts["$array_date"]>0) {$total_sales=$cumulative_sale_counts["$array_date"];}
# Don't continue displaying sales beyond the current time
if ($start_unix<=date("U")) {$cumulative_hours_array["$array_date"]=$total_sales;}
$start_unix+=3600;
}
if (count($cumulative_hours_array)==0) {
$rpt_string=_QXZ("REPORT RETURNED NO RESULTS");
} else {
# while(list($key, $val)=each($cumulative_hours_array)) {
foreach($cumulative_hours_array as $key => $val) {
$rpt_string.="$key|$val\n";
}
}
}
echo trim($rpt_string);
?>
Reference in New Issue View Git Blame Copy Permalink