mattf
c675a59d33
Changed "After hours", "No agent no queue" and "drop timeout reached" DROPs to use AFTHRS/NANQUE/TIMEOT statuses respectively Added an option to record calls that enter through a DID until they end or enter an in-group queue Added ability to have AGENTDIRECT calls that drop go to user's defined voicemail box git-svn-id: svn://192.168.202.10@1314 3d104415-ff17-0410-8863-d5cf3c621b8a
235 lines
7.6 KiB
Perl
235 lines
7.6 KiB
Perl
#!/usr/bin/perl
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#
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# agi-NVA_recording.agi version 2.4
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#
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# This script is designed to give recording ability to agents not the using
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# ViciDial agent screen
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#
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# ; 1. logging output (NONE|STDERR|FILE|BOTH)
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# ; 2. the ViciDial user ID, if empty it defaults to accountcode(usually phone extension)
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# ; 3. log this call in user_call_log (Y|N) default N
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# ; 4. log this call in call_log (Y|N) default N, ONLY NEEDED FOR INBOUND AND INTERSYSTEM CALLS!!!
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# ; 5. audio record this call (Y|N) default N
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# ; 6. double-log this call in call_log (Y|N) default N, ONLY NEEDED FOR INBOUND CALLMENU FORWARDED CALLS!!!
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#
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# ;custom dialplan entry example:
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#exten => _.,1,AGI(agi-NVA_recording.agi,BOTH------Y---N---Y---N)
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#exten => _.,n,Goto(default,${EXTEN},1)
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#exten => _.,n,Hangup
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#
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# ;inbound to agent example:
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#exten => 5678,1,AGI(agi-NVA_recording.agi,BOTH------Y---Y---Y---N)
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#exten => 5678,n,Goto(vicidial-auto,5678,1)
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#exten => 5678,n,Hangup
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#
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#
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# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGELOG
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# 91105-1402 - First build
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# 100123-1434 - Added double-log option for CallMenu forwarded calls
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#
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&get_time_now;
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$script = 'agi-NVA_recording.agi';
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$now_date_epoch = time();
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$start_epoch = $now_date_epoch;
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$Fhour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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$filedate = "$year$mon$mday$hour$min$sec";
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$US='_';
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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if (!$VARDB_port) {$VARDB_port='3306';}
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if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/nvaout.$year-$mon-$mday";}
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use DBI;
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use Asterisk::AGI;
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$AGI = new Asterisk::AGI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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if ($ARGV[0] =~ /---/)
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{
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### list of command-line array arguments:
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@ARGV_vars = split(/---/, $ARGV[0]);
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$AGI_output = $ARGV_vars[0];
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if (length($ARGV_vars[1]) > 0)
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{$user = $ARGV_vars[1];}
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$log_user_call = $ARGV_vars[2];
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$log_call = $ARGV_vars[3];
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$record_call = $ARGV_vars[4];
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$double_log = $ARGV_vars[5];
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if ($AGI_output =~ /STDERR/) {$AGILOG = '1';}
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if ($AGI_output =~ /FILE/) {$AGILOG = '2';}
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if ($AGI_output =~ /BOTH/) {$AGILOG = '3';}
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if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
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if ($AGILOG) {$agi_string = "$AGI_output|$user|$log_call|$record_call|$uniqueid_log|$double_log"; &agi_output;}
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}
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}
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$|=1;
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while(<STDIN>)
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{
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chomp;
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last unless length($_);
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if ($AGILOG)
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{
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if (/^agi_(\w+)\:\s+(.*)$/)
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{
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$AGI{$1} = $2;
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$agi_string = "$1|$2"; &agi_output;
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}
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}
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if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1;}
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if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
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if (/^agi_accountcode\:\s+(.*)$/) {$accountcode = $1;}
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if (/^agi_type\:\s+(.*)$/) {$type = $1;}
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if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
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if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
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if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
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}
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if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
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{
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$calleridname = $callerid;
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$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
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$calleridname =~ s/\"|\" //gi;
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}
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$callerid =~ s/\D//gi;
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$calleridname =~ s/unknown//gi;
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if ( (!$callerid) or ($callerid =~ /unknown/) )
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{$callerid = $calleridname;}
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if (length($user) > 0)
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{$accountcode = $user;}
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### if set to record this call, start recording ###
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if ($record_call =~ /Y/)
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{
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$filename = "$filedate$US$accountcode$US$extension";
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### code to record call goes here ###
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$AGI->exec("Monitor wav|/var/spool/asterisk/monitor/MIX/$filename");
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### insert record into recording_log table ###
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$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$extension','$now_date','$start_epoch','0','$filename','0','$accountcode','$filename','$unique_id');";
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$affected_rows = $dbhA->do($stmtA);
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}
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### if set to user log this call, insert user_call_log entry ###
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if ($log_user_call =~ /Y/)
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{
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### insert record into user_call_log table ###
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$stmtA = "INSERT INTO user_call_log SET user='$accountcode', call_date='$now_date', call_type='PHONE_DIAL', server_ip='$VARserver_ip', phone_number='$extension', number_dialed='$extension', callerid='$callerid', group_alias_id='$unique_id';";
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$affected_rows = $dbhA->do($stmtA);
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}
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### if set to log this call, insert call_log entry ###
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if ($log_call =~ /Y/)
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{
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### insert record into call_log table ###
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$stmtA = "INSERT INTO call_log SET uniqueid='$unique_id', channel='$channel', channel_group='PHONE_DIAL', server_ip='$VARserver_ip', type='$type', extension='$accountcode', number_dialed='$extension', caller_code='$callerid', start_time='$now_date', start_epoch='$start_epoch';";
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$affected_rows = $dbhA->do($stmtA);
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}
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### if set to double-log this call, insert call_log entry with uniqueid appended with a 99 ###
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if ($double_log =~ /Y/)
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{
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### insert record into call_log table ###
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$stmtA = "INSERT INTO call_log SET uniqueid='" . $unique_id . "99', channel='$channel', channel_group='DOUBLE_LOG', server_ip='$VARserver_ip', type='$type', extension='$accountcode', number_dialed='$extension', caller_code='$callerid', start_time='$now_date', start_epoch='$start_epoch';";
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$affected_rows = $dbhA->do($stmtA);
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}
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exit;
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sub get_time_now #get the current date and time and epoch for logging call lengths and datetimes
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{
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$Fhour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$now_date_epoch = time();
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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$filedate = "$year$mon$mday$hour$min$sec";
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}
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sub agi_output
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{
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if ($AGILOG >=2)
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{
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### open the log file for writing ###
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open(Lout, ">>$AGILOGfile")
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|| die "Can't open $AGILOGfile: $!\n";
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print Lout "$now_date|$script|$agi_string\n";
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close(Lout);
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}
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### send to STDERR writing ###
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if ( ($AGILOG == '1') || ($AGILOG == '3') )
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{print STDERR "$now_date|$script|$agi_string\n";}
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$agi_string='';
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}
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