702 lines
30 KiB
PHP
702 lines
30 KiB
PHP
<?php
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# AST_timeonVDADallSUMMARY.php
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#
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# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# Summary for all campaigns live real-time stats for the VICIDIAL Auto-Dialer all servers
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#
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# STOP=4000, SLOW=40, GO=4 seconds refresh interval
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#
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# changes:
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# 61102-1616 - first build
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# 61215-1131 - added answered calls and drop percent taken from answered calls
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# 70111-1600 - added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
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# 70619-1339 - Added Status Category tally display
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# 71029-1900 - Changed CLOSER-type to not require campaign_id restriction
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# 80525-1040 - Added IVR status summary display for inbound calls
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# 90310-2119 - Added admin header
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# 90508-0644 - Changed to PHP long tags
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# 100709-1806 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation and allowed campaigns restrictions
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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# 101214-1142 - Added Agent time stats
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# 110110-1327 - Changed campaign real-time link to the new realtime_report.php
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# 110517-0059 - Added campaign type display option
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# 110703-1854 - Added doanload option
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# 130610-1120 - Finalized changing of all ereg instances to preg
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# 130620-2256 - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130901-2006 - Changed to mysqli PHP functions
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# 140328-0005 - Converted division calculations to use MathZDC function
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# 141001-2200 - Finalized adding QXZ translation to all admin files
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# 141230-0038 - Added code for on-the-fly language translations display
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# 170409-1534 - Added IP List validation code
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# 190927-1300 - Fixed PHP7 array issue
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#
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["RR"])) {$RR=$_GET["RR"];}
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elseif (isset($_POST["RR"])) {$RR=$_POST["RR"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["adastats"])) {$adastats=$_GET["adastats"];}
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elseif (isset($_POST["adastats"])) {$adastats=$_POST["adastats"];}
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if (isset($_GET["types"])) {$types=$_GET["types"];}
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elseif (isset($_POST["types"])) {$types=$_POST["types"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
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elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
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if (!isset($RR)) {$gRRroup=4;}
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if (!isset($types)) {$types='SHOW ALL CAMPAIGNS';}
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$report_name = 'Real-Time Campaign Summary';
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$db_source = 'M';
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db,enable_languages,language_method FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {$MAIN.="$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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$SSenable_languages = $row[4];
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$SSlanguage_method = $row[5];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysqli_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect_mysqli.php");
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$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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}
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_group = $row[0];
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$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {$MAIN.="|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo _QXZ("You are not allowed to view this report").": |$PHP_AUTH_USER|$report_name|"._QXZ("$report_name")."|\n";
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exit;
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}
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$NOW_TIME = date("Y-m-d H:i:s");
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$STARTtime = date("U");
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
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$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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$campaign_typeSQL='';
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if ($types == 'AUTO-DIAL ONLY') {$campaign_typeSQL="and dial_method IN('RATIO','ADAPT_HARD_LIMIT','ADAPT_TAPERED','ADAPT_AVERAGE')";}
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if ($types == 'MANUAL ONLY') {$campaign_typeSQL="and dial_method IN('MANUAL','INBOUND_MAN')";}
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if ($types == 'INBOUND ONLY') {$campaign_typeSQL="and campaign_allow_inbound='Y'";}
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$stmt="select campaign_id from vicidial_campaigns where active='Y' $LOGallowed_campaignsSQL $campaign_typeSQL order by campaign_id;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if (!isset($DB)) {$DB=0;}
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if ($DB) {$MAIN.="$stmt\n";}
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$groups_to_print = mysqli_num_rows($rslt);
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$groups=array();
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$i=0;
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while ($i < $groups_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$groups[$i] =$row[0];
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$i++;
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}
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if (!isset($RR)) {$RR=4;}
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require("screen_colors.php");
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$HEADER.="<HTML>\n";
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$HEADER.="<HEAD>\n";
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$HEADER.="<STYLE type=\"text/css\">\n";
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$HEADER.="<!--\n";
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$HEADER.=" .green {color: white; background-color: green}\n";
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$HEADER.=" .red {color: white; background-color: red}\n";
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$HEADER.=" .lightblue {color: black; background-color: #ADD8E6}\n";
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$HEADER.=" .blue {color: white; background-color: blue}\n";
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$HEADER.=" .midnightblue {color: white; background-color: #191970}\n";
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$HEADER.=" .purple {color: white; background-color: purple}\n";
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$HEADER.=" .violet {color: black; background-color: #EE82EE} \n";
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$HEADER.=" .thistle {color: black; background-color: #D8BFD8} \n";
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$HEADER.=" .olive {color: white; background-color: #808000}\n";
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$HEADER.=" .yellow {color: black; background-color: yellow}\n";
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$HEADER.=" .khaki {color: black; background-color: #F0E68C}\n";
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$HEADER.=" .orange {color: black; background-color: orange}\n";
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$HEADER.=" .r1 {color: black; background-color: #FFCCCC}\n";
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$HEADER.=" .r2 {color: black; background-color: #FF9999}\n";
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$HEADER.=" .r3 {color: black; background-color: #FF6666}\n";
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$HEADER.=" .r4 {color: white; background-color: #FF0000}\n";
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$HEADER.=" .b1 {color: black; background-color: #CCCCFF}\n";
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$HEADER.=" .b2 {color: black; background-color: #9999FF}\n";
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$HEADER.=" .b3 {color: black; background-color: #6666FF}\n";
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$HEADER.=" .b4 {color: white; background-color: #0000FF}\n";
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$HEADER.="-->\n";
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$HEADER.=" </STYLE>\n";
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$HEADER.="<META HTTP-EQUIV=Refresh CONTENT=\"$RR; URL=$PHP_SELF?RR=$RR&DB=$DB&adastats=$adastats&types=$types\">\n";
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$HEADER.="<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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$short_header=1;
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# require("admin_header.php");
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$MAIN.="<FORM action=$PHP_SELF method=POST><TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
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$MAIN.="<b>"._QXZ("$report_name")."</b> \n";
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$MAIN.="<a href=\"$PHP_SELF?group=$group&RR=4000&DB=$DB&adastats=$adastats&types=$types\">"._QXZ("STOP")."</a> | ";
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$MAIN.="<a href=\"$PHP_SELF?group=$group&RR=40&DB=$DB&adastats=$adastats&types=$types\">"._QXZ("SLOW")."</a> | ";
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$MAIN.="<a href=\"$PHP_SELF?group=$group&RR=4&DB=$DB&adastats=$adastats&types=$types\">"._QXZ("GO")."</a> ";
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$MAIN.=" </FONT>\n";
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if ($adastats<2)
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{
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$MAIN.="<a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=2&types=$types\"><font size=1>+ "._QXZ("VIEW MORE SETTINGS")."</font></a>";
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}
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else
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{
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$MAIN.="<a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=1&types=$types\"><font size=1>- "._QXZ("VIEW LESS SETTINGS")."</font></a>";
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}
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$MAIN.=" <a href=\"$PHP_SELF?group=$group&RR=$RR&DB=$DB&adastats=$adastats&types=$types&file_download=1\">"._QXZ("DOWNLOAD")."</a> | <a href=\"./admin.php?ADD=999999\">"._QXZ("REPORTS")."</a>";
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$MAIN.="\n";
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$MAIN.="<input type=hidden name=RR value=$RR>\n";
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$MAIN.="<input type=hidden name=DB value=$DB>\n";
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$MAIN.="<input type=hidden name=adastats value=$adastats>\n";
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$MAIN.="<select size=1 name=types>\n";
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$MAIN.="<option value=\"SHOW ALL CAMPAIGNS\"";
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if ($types == 'SHOW ALL CAMPAIGNS') {$MAIN.=" selected";}
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$MAIN.=">"._QXZ("SHOW ALL CAMPAIGNS")."</option>";
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$MAIN.="<option value=\"AUTO-DIAL ONLY\"";
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if ($types == 'AUTO-DIAL ONLY') {$MAIN.=" selected";}
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$MAIN.=">"._QXZ("AUTO-DIAL ONLY")."</option>";
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$MAIN.="<option value=\"MANUAL ONLY\"";
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if ($types == 'MANUAL ONLY') {$MAIN.=" selected";}
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$MAIN.=">"._QXZ("MANUAL ONLY")."</option>";
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$MAIN.="<option value=\"INBOUND ONLY\"";
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if ($types == 'INBOUND ONLY') {$MAIN.=" selected";}
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$MAIN.=">"._QXZ("INBOUND ONLY")."</option>";
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$MAIN.="</select> \n";
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$MAIN.="<input style='background-color:#$SSbutton_color' type=submit name=submit value='"._QXZ("SUBMIT")."'>\n";
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$MAIN.="<BR><BR>\n\n";
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$k=0;
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while($k<$groups_to_print)
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{
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$NFB = '<b><font size=3 face="courier">';
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$NFE = '</font></b>';
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$F=''; $FG=''; $B=''; $BG='';
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$group = $groups[$k];
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$MAIN.="<b><a href=\"./realtime_report.php?group=$group&RR=$RR&DB=$DB&adastats=$adastats\">$group</a></b> - ";
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$MAIN.="<a href=\"./admin.php?ADD=34&campaign_id=$group\">"._QXZ("Modify")."</a>\n";
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$CSV_text.="\"$group\"\n";
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$stmt = "select count(*) from vicidial_campaigns where campaign_id='$group' and campaign_allow_inbound='Y';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$campaign_allow_inbound = $row[0];
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$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses from vicidial_campaigns where campaign_id='" . mysqli_real_escape_string($link, $group) . "';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$DIALlev = $row[0];
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$DIALstatusA = $row[1];
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$DIALstatusB = $row[2];
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$DIALstatusC = $row[3];
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$DIALstatusD = $row[4];
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$DIALstatusE = $row[5];
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$DIALorder = $row[6];
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$DIALfilter = $row[7];
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$HOPlev = $row[8];
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$DIALmethod = $row[9];
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$maxDIALlev = $row[10];
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$DROPmax = $row[11];
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$targetDIFF = $row[12];
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$ADAintense = $row[13];
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$ADAavailonly = $row[14];
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$TAPERtime = $row[15];
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$CALLtime = $row[16];
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$DIALtimeout = $row[17];
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$DIALstatuses = $row[18];
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$DIALstatuses = (preg_replace("/ -$|^ /","",$DIALstatuses));
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$DIALstatuses = (preg_replace('/\s/', ', ', $DIALstatuses));
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$stmt="select count(*) from vicidial_hopper where campaign_id='" . mysqli_real_escape_string($link, $group) . "';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$VDhop = $row[0];
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$stmt="select dialable_leads,calls_today,drops_today,drops_answers_today_pct,differential_onemin,agents_average_onemin,balance_trunk_fill,answers_today,status_category_1,status_category_count_1,status_category_2,status_category_count_2,status_category_3,status_category_count_3,status_category_4,status_category_count_4,agent_calls_today,agent_wait_today,agent_custtalk_today,agent_acw_today,agent_pause_today from vicidial_campaign_stats where campaign_id='" . mysqli_real_escape_string($link, $group) . "';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$DAleads = $row[0];
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$callsTODAY = $row[1];
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$dropsTODAY = $row[2];
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$drpctTODAY = $row[3];
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$diffONEMIN = $row[4];
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$agentsONEMIN = $row[5];
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$balanceFILL = $row[6];
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$answersTODAY = $row[7];
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$VSCcat1 = $row[8];
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$VSCcat1tally = $row[9];
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$VSCcat2 = $row[10];
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$VSCcat2tally = $row[11];
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$VSCcat3 = $row[12];
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$VSCcat3tally = $row[13];
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$VSCcat4 = $row[14];
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$VSCcat4tally = $row[15];
|
|
$VSCagentcalls = $row[16];
|
|
$VSCagentwait = $row[17];
|
|
$VSCagentcust = $row[18];
|
|
$VSCagentacw = $row[19];
|
|
$VSCagentpause = $row[20];
|
|
|
|
$diffpctONEMIN = ( MathZDC($diffONEMIN, $agentsONEMIN) * 100);
|
|
$diffpctONEMIN = sprintf("%01.2f", $diffpctONEMIN);
|
|
|
|
$stmt="select sum(local_trunk_shortage) from vicidial_campaign_server_stats where campaign_id='" . mysqli_real_escape_string($link, $group) . "';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$balanceSHORT = $row[0];
|
|
|
|
$MAIN.="<BR><table cellpadding=0 cellspacing=0><TR>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DIAL LEVEL").":</B></TD><TD ALIGN=LEFT><font size=2> $DIALlev </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("TRUNK SHORT/FILL").":</B></TD><TD ALIGN=LEFT><font size=2> $balanceSHORT / $balanceFILL </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("FILTER").":</B></TD><TD ALIGN=LEFT><font size=2> $DIALfilter </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B> "._QXZ("TIME").":</B> </TD><TD ALIGN=LEFT><font size=2> $NOW_TIME </TD>";
|
|
$MAIN.="";
|
|
$MAIN.="</TR>";
|
|
|
|
$CSV_text.="\""._QXZ("DIAL LEVEL").":\",\"$DIALlev\",\""._QXZ("TRUNK SHORT/FILL").":\",\"$balanceSHORT / $balanceFILL\",\""._QXZ("FILTER").":\",\"$DIALfilter\",\""._QXZ("TIME").":\",\"$NOW_TIME\"\n";
|
|
|
|
if ($adastats>1)
|
|
{
|
|
$MAIN.="<TR BGCOLOR=\"#CCCCCC\">";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2> <B>"._QXZ("MAX LEVEL").":</B></TD><TD ALIGN=LEFT><font size=2> $maxDIALlev </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DROPPED MAX").":</B></TD><TD ALIGN=LEFT><font size=2> $DROPmax% </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("TARGET DIFF").":</B></TD><TD ALIGN=LEFT><font size=2> $targetDIFF </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("INTENSITY").":</B></TD><TD ALIGN=LEFT><font size=2> $ADAintense </TD>";
|
|
$MAIN.="</TR>";
|
|
$CSV_text.="\""._QXZ("MAX LEVEL").":\",\"$maxDIALlev\",\""._QXZ("DROPPED MAX").":\",\"$DROPmax\",\""._QXZ("TARGET DIFF").":\",\"$targetDIFF\",\""._QXZ("INTENSITY").":\",\"$ADAintense\"\n";
|
|
|
|
$MAIN.="<TR BGCOLOR=\"#CCCCCC\">";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DIAL TIMEOUT").":</B></TD><TD ALIGN=LEFT><font size=2> $DIALtimeout </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("TAPER TIME").":</B></TD><TD ALIGN=LEFT><font size=2> $TAPERtime </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("LOCAL TIME").":</B></TD><TD ALIGN=LEFT><font size=2> $CALLtime </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("AVAIL ONLY").":</B></TD><TD ALIGN=LEFT><font size=2> $ADAavailonly </TD>";
|
|
$MAIN.="</TR>";
|
|
$CSV_text.="\""._QXZ("DIAL TIMEOUT").":\",\"$DIALtimeout\",\""._QXZ("TAPER TIME").":\",\"$TAPERtime\",\""._QXZ("LOCAL TIME").":\",\"$CALLtime\",\""._QXZ("AVAIL ONLY").":\",\"$ADAavailonly\"\n";
|
|
}
|
|
|
|
$MAIN.="<TR>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DIALABLE LEADS").":</B></TD><TD ALIGN=LEFT><font size=2> $DAleads </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("CALLS TODAY").":</B></TD><TD ALIGN=LEFT><font size=2> $callsTODAY </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("AVG AGENTS").":</B></TD><TD ALIGN=LEFT><font size=2> $agentsONEMIN </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DIAL METHOD").":</B></TD><TD ALIGN=LEFT><font size=2> $DIALmethod </TD>";
|
|
$MAIN.="</TR>";
|
|
$CSV_text.="\""._QXZ("DIALABLE LEADS").":\",\"$DAleads\",\""._QXZ("CALLS TODAY").":\",\"$callsTODAY\",\""._QXZ("AVG AGENTS").":\",\"$agentsONEMIN\",\""._QXZ("DIAL METHOD").":\",\"$DIALmethod\"\n";
|
|
|
|
$MAIN.="<TR>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("HOPPER LEVEL").":</B></TD><TD ALIGN=LEFT><font size=2> $HOPlev </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DROPPED / ANSWERED").":</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY / $answersTODAY </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DL DIFF").":</B></TD><TD ALIGN=LEFT><font size=2> $diffONEMIN </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("STATUSES").":</B></TD><TD ALIGN=LEFT><font size=2> $DIALstatuses </TD>";
|
|
$MAIN.="</TR>";
|
|
$CSV_text.="\""._QXZ("HOPPER LEVEL").":\",\"$HOPlev\",\""._QXZ("DROPPED / ANSWERED").":\",\"$dropsTODAY / $answersTODAY\",\""._QXZ("DL DIFF").":\",\"$diffONEMIN\",\""._QXZ("STATUSES").":\",\"$DIALstatuses\"\n";
|
|
|
|
$MAIN.="<TR>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("LEADS IN HOPPER").":</B></TD><TD ALIGN=LEFT><font size=2> $VDhop </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DROPPED PERCENT").":</B></TD><TD ALIGN=LEFT><font size=2> ";
|
|
if ($drpctTODAY >= $DROPmax)
|
|
{$MAIN.="<font color=red><B>$drpctTODAY%</B></font>";}
|
|
else
|
|
{$MAIN.="$drpctTODAY%";}
|
|
$MAIN.=" </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("DIFF").":</B></TD><TD ALIGN=LEFT><font size=2> $diffpctONEMIN% </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("ORDER").":</B></TD><TD ALIGN=LEFT><font size=2> $DIALorder </TD>";
|
|
$MAIN.="</TR>";
|
|
$CSV_text.="\""._QXZ("LEADS IN HOPPER").":\",\"$VDhop\",\""._QXZ("DROPPED PERCENT").":\",\"$drpctTODAY%\",\""._QXZ("DIFF").":\",\"$diffpctONEMIN%\",\""._QXZ("ORDER").":\",\"$DIALorder\"\n";
|
|
|
|
$MAIN.="<TR>";
|
|
$MAIN.="<TD ALIGN=LEFT COLSPAN=8>";
|
|
if ( (!preg_match('/NULL/i',$VSCcat1)) and (strlen($VSCcat1)>0) )
|
|
{$MAIN.="<font size=2><B>$VSCcat1:</B> $VSCcat1tally \n";}
|
|
if ( (!preg_match('/NULL/i',$VSCcat2)) and (strlen($VSCcat2)>0) )
|
|
{$MAIN.="<font size=2><B>$VSCcat2:</B> $VSCcat2tally \n";}
|
|
if ( (!preg_match('/NULL/i',$VSCcat3)) and (strlen($VSCcat3)>0) )
|
|
{$MAIN.="<font size=2><B>$VSCcat3:</B> $VSCcat3tally \n";}
|
|
if ( (!preg_match('/NULL/i',$VSCcat4)) and (strlen($VSCcat4)>0) )
|
|
{$MAIN.="<font size=2><B>$VSCcat4:</B> $VSCcat4tally \n";}
|
|
$MAIN.="</TD></TR>";
|
|
$CSV_text.="\"$VSCcat1:\",\"$VSCcat1tally\",\"$VSCcat2:\",\"$VSCcat2tally\",\"$VSCcat3:\",\"$VSCcat3tally\",\"$VSCcat4:\",\"$VSCcat4tally\"\n";
|
|
|
|
if ($VSCagentcalls > 0)
|
|
{
|
|
$avgpauseTODAY = MathZDC($VSCagentpause, $VSCagentcalls);
|
|
$avgpauseTODAY = round($avgpauseTODAY, 0);
|
|
$avgpauseTODAY = sprintf("%01.0f", $avgpauseTODAY);
|
|
|
|
$avgwaitTODAY = MathZDC($VSCagentwait, $VSCagentcalls);
|
|
$avgwaitTODAY = round($avgwaitTODAY, 0);
|
|
$avgwaitTODAY = sprintf("%01.0f", $avgwaitTODAY);
|
|
|
|
$avgcustTODAY = MathZDC($VSCagentcust, $VSCagentcalls);
|
|
$avgcustTODAY = round($avgcustTODAY, 0);
|
|
$avgcustTODAY = sprintf("%01.0f", $avgcustTODAY);
|
|
|
|
$avgacwTODAY = MathZDC($VSCagentacw, $VSCagentcalls);
|
|
$avgacwTODAY = round($avgacwTODAY, 0);
|
|
$avgacwTODAY = sprintf("%01.0f", $avgacwTODAY);
|
|
|
|
$MAIN.="<TR>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("AGENT AVG WAIT").":</B></TD><TD ALIGN=LEFT><font size=2> $avgwaitTODAY </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("AVG CUSTTIME").":</B></TD><TD ALIGN=LEFT><font size=2> $avgcustTODAY </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("AVG ACW").":</B></TD><TD ALIGN=LEFT><font size=2> $avgacwTODAY </TD>";
|
|
$MAIN.="<TD ALIGN=RIGHT><font size=2><B>"._QXZ("AVG PAUSE").":</B></TD><TD ALIGN=LEFT><font size=2> $avgpauseTODAY </TD>";
|
|
$MAIN.="</TR>";
|
|
$CSV_text.="\""._QXZ("AGENT AVG WAIT").":\",\"$avgwaitTODAY\",\""._QXZ("AVG CUSTTIME").":\",\"$avgcustTODAY\",\""._QXZ("AVG ACW").":\",\"$avgacwTODAY\",\""._QXZ("AVG PAUSE").":\",\"$avgpauseTODAY\"\n";
|
|
}
|
|
|
|
$MAIN.="<TR>";
|
|
$MAIN.="<TD ALIGN=LEFT COLSPAN=8>";
|
|
|
|
### Header finish
|
|
|
|
|
|
|
|
|
|
|
|
################################################################################
|
|
### START calculating calls/agents
|
|
################################################################################
|
|
|
|
################################################################################
|
|
###### OUTBOUND CALLS
|
|
################################################################################
|
|
if ($campaign_allow_inbound > 0)
|
|
{
|
|
$stmt="select closer_campaigns from vicidial_campaigns where campaign_id='" . mysqli_real_escape_string($link, $group) . "';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$closer_campaigns = preg_replace("/^ | -$/","",$row[0]);
|
|
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
|
$closer_campaigns = "'$closer_campaigns'";
|
|
|
|
$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') and ( (call_type='IN' and campaign_id IN($closer_campaigns)) or (campaign_id='" . mysqli_real_escape_string($link, $group) . "' and call_type='OUT') );";
|
|
}
|
|
else
|
|
{
|
|
if ($group=='XXXX-ALL-ACTIVE-XXXX') {$groupSQL = '';}
|
|
else {$groupSQL = " and campaign_id='" . mysqli_real_escape_string($link, $group) . "'";}
|
|
|
|
$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') $groupSQL;";
|
|
}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$parked_to_print = mysqli_num_rows($rslt);
|
|
if ($parked_to_print > 0)
|
|
{
|
|
$i=0;
|
|
$out_total=0;
|
|
$out_ring=0;
|
|
$out_live=0;
|
|
$in_ivr=0;
|
|
while ($i < $parked_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
if (preg_match("/LIVE/i",$row[0]))
|
|
{$out_live++;}
|
|
else
|
|
{
|
|
if (preg_match("/IVR/i",$row[0]))
|
|
{$in_ivr++;}
|
|
if (preg_match("/CLOSER/i",$row[0]))
|
|
{$nothing=1;}
|
|
else
|
|
{$out_ring++;}
|
|
}
|
|
$out_total++;
|
|
$i++;
|
|
}
|
|
|
|
if ($out_live > 0) {$F='<FONT class="r1">'; $FG='</FONT>';}
|
|
if ($out_live > 4) {$F='<FONT class="r2">'; $FG='</FONT>';}
|
|
if ($out_live > 9) {$F='<FONT class="r3">'; $FG='</FONT>';}
|
|
if ($out_live > 14) {$F='<FONT class="r4">'; $FG='</FONT>';}
|
|
|
|
if ($campaign_allow_inbound > 0)
|
|
{
|
|
$MAIN.="$NFB$out_total$NFE "._QXZ("current active calls")." \n";
|
|
$CSV_text.="\"$out_total "._QXZ("current active calls")."\",\"\"\n";
|
|
}
|
|
else
|
|
{
|
|
$MAIN.="$NFB$out_total$NFE "._QXZ("calls being placed")." \n";
|
|
$CSV_text.="\"$NFB$out_total$NFE "._QXZ("calls being placed")."\",\"\"\n";
|
|
}
|
|
|
|
$MAIN.="$NFB$out_ring$NFE "._QXZ("calls ringing")." \n";
|
|
$MAIN.="$NFB$F $out_live $FG$NFE "._QXZ("calls waiting for agents")." \n";
|
|
$MAIN.="$NFB $in_ivr$NFE "._QXZ("calls in IVR")." \n";
|
|
$CSV_text.="\"$out_ring "._QXZ("calls ringing")."\",\"$out_live "._QXZ("calls waiting for agents")."\",\"$in_ivr "._QXZ("calls in IVR")."\"\n";
|
|
}
|
|
else
|
|
{
|
|
$MAIN.=" "._QXZ("NO LIVE CALLS WAITING")." \n";
|
|
$CSV_text.="\""._QXZ("NO LIVE CALLS WAITING")."\"\n";
|
|
}
|
|
|
|
|
|
###################################################################################
|
|
###### TIME ON SYSTEM
|
|
###################################################################################
|
|
|
|
$agent_incall=0;
|
|
$agent_ready=0;
|
|
$agent_paused=0;
|
|
$agent_total=0;
|
|
|
|
$stmt="select extension,user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id from vicidial_live_agents where campaign_id='" . mysqli_real_escape_string($link, $group) . "';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {$MAIN.="$stmt\n";}
|
|
$talking_to_print = mysqli_num_rows($rslt);
|
|
if ($talking_to_print > 0)
|
|
{
|
|
$i=0;
|
|
$agentcount=0;
|
|
while ($i < $talking_to_print)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (preg_match("/READY|PAUSED/i",$row[3]))
|
|
{
|
|
$row[5]=$row[6];
|
|
}
|
|
$Lstatus = $row[3];
|
|
$status = sprintf("%-6s", $row[3]);
|
|
if (!preg_match("/INCALL|QUEUE/i",$row[3]))
|
|
{$call_time_S = ($STARTtime - $row[6]);}
|
|
else
|
|
{$call_time_S = ($STARTtime - $row[5]);}
|
|
|
|
$call_time_M = MathZDC($call_time_S, 60);
|
|
$call_time_M = round($call_time_M, 2);
|
|
$call_time_M_int = intval("$call_time_M");
|
|
$call_time_SEC = ($call_time_M - $call_time_M_int);
|
|
$call_time_SEC = ($call_time_SEC * 60);
|
|
$call_time_SEC = round($call_time_SEC, 0);
|
|
if ($call_time_SEC < 10) {$call_time_SEC = "0$call_time_SEC";}
|
|
$call_time_MS = "$call_time_M_int:$call_time_SEC";
|
|
$call_time_MS = sprintf("%7s", $call_time_MS);
|
|
$G = ''; $EG = '';
|
|
if (preg_match("/PAUSED/i",$row[3]))
|
|
{
|
|
if ($call_time_M_int >= 30)
|
|
{$i++; continue;}
|
|
else
|
|
{
|
|
$agent_paused++; $agent_total++;
|
|
}
|
|
}
|
|
|
|
if ( (preg_match("/INCALL/i",$status)) or (preg_match("/QUEUE/i",$status)) ) {$agent_incall++; $agent_total++;}
|
|
if ( (preg_match("/READY/i",$status)) or (preg_match("/CLOSER/i",$status)) ) {$agent_ready++; $agent_total++;}
|
|
$agentcount++;
|
|
|
|
|
|
$i++;
|
|
}
|
|
|
|
if ($agent_ready > 0) {$B='<FONT class="b1">'; $BG='</FONT>';}
|
|
if ($agent_ready > 4) {$B='<FONT class="b2">'; $BG='</FONT>';}
|
|
if ($agent_ready > 9) {$B='<FONT class="b3">'; $BG='</FONT>';}
|
|
if ($agent_ready > 14) {$B='<FONT class="b4">'; $BG='</FONT>';}
|
|
|
|
$MAIN.="\n<BR>\n";
|
|
|
|
$MAIN.="$NFB$agent_total$NFE "._QXZ("agents logged in")." \n";
|
|
$MAIN.="$NFB$agent_incall$NFE "._QXZ("agents in calls")." \n";
|
|
$MAIN.="$NFB$B $agent_ready $BG$NFE "._QXZ("agents waiting")." \n";
|
|
$MAIN.="$NFB$agent_paused$NFE "._QXZ("paused agents")." \n";
|
|
$CSV_text.="\"$agent_total "._QXZ("agents logged in")."\",\"$agent_incall "._QXZ("agents in calls")."\",\"$agent_ready "._QXZ("agents waiting")."\",\"$agent_paused "._QXZ("paused agents")."\"\n\n";
|
|
|
|
$MAIN.="<PRE><FONT SIZE=2>";
|
|
$MAIN.="";
|
|
}
|
|
else
|
|
{
|
|
$MAIN.=" "._QXZ("NO AGENTS ON CALLS")."<BR>\n";
|
|
$CSV_text.="\""._QXZ("NO AGENTS ON CALLS")."\"\n\n";
|
|
}
|
|
|
|
################################################################################
|
|
### END calculating calls/agents
|
|
################################################################################
|
|
|
|
|
|
|
|
|
|
|
|
$MAIN.="</TD>";
|
|
$MAIN.="</TR>";
|
|
$MAIN.="</TABLE>\n\n<BR>";
|
|
|
|
$k++;
|
|
}
|
|
$MAIN.="</FORM>\n\n<BR>";
|
|
$MAIN.="</PRE>\n";
|
|
$MAIN.="</TD></TR></TABLE>\n";
|
|
|
|
$MAIN.="</BODY></HTML>\n";
|
|
|
|
$MAIN.="$db_source\n";
|
|
|
|
if ($file_download>0) {
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "AST_timeonVDADallSUMMARY_$US$FILE_TIME.csv";
|
|
$CSV_text=preg_replace('/\n +,/', ',', $CSV_text);
|
|
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
|
|
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
|
|
// We'll be outputting a TXT file
|
|
header('Content-type: application/octet-stream');
|
|
|
|
// It will be called LIST_101_20090209-121212.txt
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$CSV_text";
|
|
|
|
exit;
|
|
} else {
|
|
header ("Content-type: text/html; charset=utf-8");
|
|
|
|
echo $HEADER;
|
|
require("admin_header.php");
|
|
echo $MAIN;
|
|
}
|
|
|
|
?>
|
|
|