557 lines
29 KiB
PHP
557 lines
29 KiB
PHP
<?php
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# VERM_CALLS_rpt.inc - Vicidial Enhanced Reporting calls
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#
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# Copyright (C) 2022 Matt Florell <vicidial@gmail.com>, Joe Johnson <joej@vicidial.com> LICENSE: AGPLv2
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#
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# CHANGELOG:
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# 220825-1625 - First build
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#
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if (isset($_GET["page_no"])) {$page_no=$_GET["page_no"];}
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elseif (isset($_POST["page_no"])) {$page_no=$_POST["page_no"];}
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if (isset($_GET["ans_page_no"])) {$ans_page_no=$_GET["ans_page_no"];}
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elseif (isset($_POST["ans_page_no"])) {$ans_page_no=$_POST["ans_page_no"];}
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if (isset($_GET["unans_page_no"])) {$unans_page_no=$_GET["unans_page_no"];}
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elseif (isset($_POST["unans_page_no"])) {$unans_page_no=$_POST["unans_page_no"];}
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if (isset($_GET["sort_answered_details"])) {$sort_answered_details=$_GET["sort_answered_details"];}
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elseif (isset($_POST["sort_answered_details"])) {$sort_answered_details=$_POST["sort_answered_details"];}
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if (isset($_GET["sort_unanswered_details"])) {$sort_unanswered_details=$_GET["sort_unanswered_details"];}
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elseif (isset($_POST["sort_unanswered_details"])) {$sort_unanswered_details=$_POST["sort_unanswered_details"];}
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if ($non_latin < 1)
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{
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$sort_answered_details = preg_replace('/[^\s-_0-9a-zA-Z]/','',$sort_answered_details);
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$sort_unanswered_details = preg_replace('/[^\s-_0-9a-zA-Z]/','',$sort_unanswered_details);
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}
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else
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{
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$sort_answered_details = preg_replace('/[^\s-_0-9\p{L}]/u','',$sort_answered_details);
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$sort_unanswered_details = preg_replace('/[^\s-_0-9\p{L}]/u','',$sort_unanswered_details);
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}
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$page_no=preg_replace('/[^0-9]/', '', $page_no);
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$ans_page_no=preg_replace('/[^0-9]/', '', $ans_page_no);
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$unans_page_no=preg_replace('/[^0-9]/', '', $unans_page_no);
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if (!$ans_page_no || $ans_page_no<1) {$ans_page_no=1;}
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$ans_ll=($ans_page_no-1)*20;
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$ans_ul=($ans_page_no*20);
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$unans_page_no=preg_replace('/[^0-9]/', '', $unans_page_no);
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if (!$unans_page_no || $unans_page_no<1) {$unans_page_no=1;}
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$unans_ll=($unans_page_no-1)*20; ### !!! ###
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$unans_ul=($unans_page_no*20); ### !!! ###
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#### SAME FOR BOTH ANSWERED AND UNANSWERED
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$available_columns=array(
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"Date" => "call_date",
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"Caller" => "phone_number",
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"Queue" => "campaign_id",
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"IVR" => "ivr",
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"Wait" => "wait",
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"Duration" => "length_in_sec",
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"Pos." => "queue_position",
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"Disconnection" => "term_reason",
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"Transferred to" => "transferred_to",
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"Handled by" => "user",
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"Attempts" => "attempts",
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"Code" => "status",
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"Stints" => "stints",
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"Srv" => "srv",
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"Asterisk UID" => "caller_code",
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"MOH events" => "moh_events",
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"MOH duration" => "moh_duration",
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"IVR duration" => "ivr_duration",
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"IVR path" => "ivr_path",
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"DID" => "did",
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"CRM" => "",
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"Tag" => "tag",
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"Feat" => "feat",
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"Vars" => "vars",
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"Feature Codes" => "feature_codes",
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"Variables" => "variables"
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);
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### !!! ###
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$selected_columns=array(
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_QXZ("Date") => "call_date",
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_QXZ("Caller") => "phone_number",
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_QXZ("Queue") => "campaign_id",
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_QXZ("IVR") => "ivr_duration",
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_QXZ("Wait") => "wait",
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_QXZ("Duration") => "duration",
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_QXZ("Pos.") => "queue_position",
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_QXZ("Disconnection") => "term_reason",
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_QXZ("Handled by") => "user",
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_QXZ("Attempts") => "attempts",
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_QXZ("Code") => "status",
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"uniqueid" => "detail_id"
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);
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############################################
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$sort_char=""; ### !!! ###
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$sort_index=""; ### !!! ###
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$sort_clause=" order by call_date";
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$sort_index=preg_replace('/ desc/', '', $sort_answered_details);
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if (preg_match('/ desc$/', $sort_answered_details))
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{
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$sort_char="↓";
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$reverse_link=preg_replace('/ desc$/', '', $sort_answered_details);
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}
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else
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{
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$sort_char="↑";
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$reverse_link=$sort_answered_details." desc";
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}
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$sort_answered_details_preg=preg_replace('/ desc$/', '', $sort_answered_details);
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$stmt="select call_date, phone_number, campaign_id, 0 as ivr, '0:00' as wait, sec_to_time(round(length_in_sec)) as duration, '1' as queue_position, CAST(term_reason AS CHAR) as term_reason, user, '1' as attempts, status, uniqueid, 0 as moh_events, '00:00:00' as moh_duration, '' as ivr_duration, '' as ivr_path, '' as did, '' as url, '' as tag, '0' as feat, '0' as vars, '' as feature_codes, '' as variables, uniqueid as detail_id, 'O' as direction from vicidial_log $vicidial_log_SQL and user not in ('VDAD') UNION select call_date, phone_number, campaign_id, 0 as ivr, sec_to_time(round(queue_seconds)) as wait, sec_to_time(round(length_in_sec-queue_seconds)) as duration, queue_position, CAST(term_reason AS CHAR) as term_reason, user, '1' as attempts, status, uniqueid, 0 as moh_events, '00:00:00' as moh_duration, '' as ivr_duration, '' as ivr_path, '' as did, '' as url, '' as tag, '0' as feat, '0' as vars, '' as feature_codes, '' as variables, CONCAT(uniqueid, '|', closecallid) as detail_id, 'I' as direction from vicidial_closer_log $vicidial_closer_log_SQL and (user!='VDCL') $sort_clause";
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if ($DB) {$HTML_output.="<B>$stmt</B>";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$total_pages=ceil(mysqli_num_rows($rslt)/20);
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$HTML_output.="<BR><h2 class='rpt_header' id='sad_anchor'>"._QXZ("Answered Call Details").":</h2>";
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$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'>";
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$HTML_output.="<table width='100%' id='details_table'>";
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$HTML_output.="<tr class='export_row'>";
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# $HTML_output.="<td class='export_row_cell' align='left'><B><a name='page_anchor' class='header_link' href='".$PHP_SELF."?sort_answered_details=".$sort_answered_details."&ans_page_no=1#page_anchor' alt='First page of results'>|<</a> <a class='header_link' href='".$PHP_SELF."?sort_answered_details=".$sort_answered_details."&ans_page_no=".($ans_page_no-1)."#page_anchor' alt='Prev page of results'><<</a></B></td>";
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$HTML_output.="<td class='export_row_cell' align='left'>";
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$HTML_output.="<input type='button' class='download_button' onClick=\"javascript:this.form.action+='#sad_anchor'; GoToDetailsPage('CALLS', '1', 'ans_page_no')\" title=\"First page\" value='|<'> ";
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$HTML_output.="<input type='button' class='download_button' onClick=\"javascript:this.form.action+='#sad_anchor'; GoToDetailsPage('CALLS', '".($ans_page_no-1)."', 'ans_page_no')\" title=\"Prev page\" value='<<'>";
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$HTML_output.="</td>";
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$HTML_output.="<td class='export_row_cell' align='center' colspan='".(count($selected_columns)-2)."'> </td>";
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# $HTML_output.="<td class='export_row_cell' align='right'><B><a class='header_link' href='".$PHP_SELF."?sort_answered_details=".$sort_answered_details."&ans_page_no=".($ans_page_no+1)."#page_anchor' alt='Next page of results'>>></a> <a class='header_link' href='".$PHP_SELF."?sort_answered_details=".$sort_answered_details."&ans_page_no=".$total_pages."#page_anchor' alt='Last page of results'>>|</a></B></td>";
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$HTML_output.="<td class='export_row_cell' align='right'>";
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$HTML_output.="<input type='button' class='download_button' onClick=\"javascript:this.form.action+='#sad_anchor'; GoToDetailsPage('CALLS', '".($ans_page_no<$total_pages ? $ans_page_no+1 : $total_pages)."', 'ans_page_no')\" title=\"Next page\" value='>>'> ";
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$HTML_output.="<input type='button' class='download_button' onClick=\"javascript:this.form.action+='#sad_anchor'; GoToDetailsPage('CALLS', '".($total_pages)."', 'ans_page_no')\" title=\"Last page\" value='>|'>";
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$HTML_output.="</td>";
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$HTML_output.="</tr>";
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$HTML_output.="<tr>";
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$CSV_output["answer_details"]="";
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foreach ($selected_columns as $display_name => $column_name)
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{
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if ($display_name!="uniqueid")
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{
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$CSV_output["answer_details"].="\"$display_name\",";
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# $HTML_output.="<th><a class='header_link' name='call_detail_sort_".$column_name."' id='call_detail_sort_".$column_name."' href='".$PHP_SELF."?sort_answered_details=".($column_name==$sort_answered_details_preg ? "$reverse_link" : "$column_name")."&ans_page_no=".$ans_page_no."#call_detail_sort_".$column_name."'>".$display_name.($column_name==$sort_answered_details_preg ? " $sort_char" : "")."</a></th>";
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$HTML_output.="<th><input type='button' class='sort_button' value='".$display_name.($column_name==$sort_answered_details_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_answered_details').value='".($column_name==$sort_answered_details_preg ? "$reverse_link" : "$column_name")."'; this.form.action+='#sad_anchor'; this.form.submit()\"></th>\n";
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}
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}
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$CSV_output["answer_details"].="\n";
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$HTML_output.="<th> </th>";
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$HTML_output.="</tr>";
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$output_array=array();
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$i=0;
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while ($row=mysqli_fetch_array($rslt))
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{
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$row["caller_code"]="";
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$row["ivr"]="00:00";
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$row["ivr_duration"]="00:00";
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$row["ivr_path"]="";
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$row["did"]="";
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$uniqueid=$row["uniqueid"];
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$row["campaign_id"]=$queue_names["$row[campaign_id]"];
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$row["status"]=($status_names["$row[status]"] ? $status_names["$row[status]"] : $row["status"]);
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$row["user"]=$fullname_info["$row[user]"];
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$row["caller_code"]=GetCallerCode($row["uniqueid"]);
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if ($row["direction"]=="I")
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{
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$ivr_info_array=GetIVRInfo($row["uniqueid"], $row["call_date"]);
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$row["ivr"]=$ivr_info_array[0];
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$row["ivr_duration"]=$ivr_info_array[1];
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$row["ivr_path"]=$ivr_info_array[2];
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$row["call_date"]=$ivr_info_array[3];
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$row["did"]=GetDID($row["uniqueid"]);
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}
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if ($i>=$ans_ll && $i<$ans_ul || $download_rpt)
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{
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$current_row=array();
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foreach ($selected_columns as $display_name => $column_name)
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{
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$current_row["$column_name"]=$row["$column_name"];
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}
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array_push($output_array, $current_row);
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}
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$i++;
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}
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$sort_array_holder=array();
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if ($sort_index)
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{
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#$sort_index=8;
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# print "***** $sort_index ********\n";
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# array_multisort($output_array[$sort_index], SORT_ASC, SORT_STRING);
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foreach ($output_array as $sorting_array) {
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$sort_array_holder[] = $sorting_array["$sort_index"];
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}
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if (preg_match('/ desc$/', $sort_answered_details))
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{
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array_multisort($sort_array_holder,SORT_DESC, SORT_STRING,$output_array);
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}
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else
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{
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array_multisort($sort_array_holder,SORT_ASC, SORT_STRING,$output_array);
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}
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#usort($output_array, function($a, $b){
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# return strcmp($a[$sort_index], $b[$sort_index]);
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#});
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}
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foreach ($output_array as $data_row)
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{
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$HTML_output.="<tr>";
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foreach ($data_row as $key => $value)
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{
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if ($key=="call_date")
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{
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$myDateTime = DateTime::createFromFormat('Y-m-d H:i:s', $value);
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$value = $myDateTime->format('m/d - H:i:s');
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}
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if ($key!="detail_id")
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{
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$HTML_output.="<td>".$value."</td>";
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$CSV_output["answer_details"].="\"".$value."\",";
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}
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else
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{
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$HTML_output.="<td><a onClick=\"ShowCallDetails('$value', 'CALLS')\"><svg width='20' height='20' viewBox='0 0 20 20' xmlns='http://www.w3.org/2000/svg' data-svg='search'><circle fill='none' stroke='#000' stroke-width='1.1' cx='9' cy='9' r='7'></circle><path fill='none' stroke='#000' stroke-width='1.1' d='M14,14 L18,18 L14,14 Z'></path></svg></a></td>";
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# $HTML_output.="<td><IMG SRC=\"images/glass.png\" onClick=\"ShowCallDetails('$value')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></td>";
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}
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}
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$CSV_output["answer_details"].="\n";
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$HTML_output.="</tr>";
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}
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$HTML_output.="<tr class='export_row'>";
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# $HTML_output.="<td class='export_row_cell' align='left'><B><a class='header_link' href='".$PHP_SELF."?sort_answered_details=".$sort_answered_details."&ans_page_no=1#page_anchor' alt='First page of results'>|<</a> <a class='header_link' href='".$PHP_SELF."?sort_answered_details=".$sort_answered_details."&ans_page_no=".($ans_page_no-1)."#page_anchor' alt='Prev page of results'><<</a></B></td>";
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$HTML_output.="<td class='export_row_cell' align='left'>";
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$HTML_output.="<input type='button' class='download_button' onClick=\"javascript:this.form.action+='#sad_anchor'; GoToDetailsPage('CALLS', '1', 'ans_page_no')\" title=\"First page\" value='|<'> ";
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$HTML_output.="<input type='button' class='download_button' onClick=\"javascript:this.form.action+='#sad_anchor'; GoToDetailsPage('CALLS', '".($ans_page_no-1)."', 'ans_page_no')\" title=\"Prev page\" value='<<'>";
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$HTML_output.="</td>";
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# $HTML_output.="<td class='export_row_cell' align='center' colspan='".(count($selected_columns)-2)."'>"._QXZ("Export as")."... <a href=\"".$PHP_SELF."?download_rpt=answer_details&sort_answered_details=".$sort_answered_details."\" title=\"Export as a CSV file\" class=\"uk-icon\">CSV</a> Current page: $ans_page_no / $total_pages</td>";
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$HTML_output.="<td colspan='".(count($selected_columns)-2)."' align='center' class='export_row_cell'>"._QXZ("Export as")."... <input type='button' class='download_button' onClick=\"DownloadReport('CALLS', 'answer_details')\" title=\"Export as a CSV file\" value='CSV'> "._QXZ("Current page").": $ans_page_no / $total_pages</td>";
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# $HTML_output.="<td class='export_row_cell' align='right'><B><a class='header_link' href='".$PHP_SELF."?sort_answered_details=".$sort_answered_details."&ans_page_no=".($ans_page_no+1)."#page_anchor' alt='Next page of results'>>></a> <a class='header_link' href='".$PHP_SELF."?sort_answered_details=".$sort_answered_details."&ans_page_no=".($total_pages-1)."#page_anchor' alt='Last page of results'>>|</a></B></td>";
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$HTML_output.="<td class='export_row_cell' align='right'>";
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$HTML_output.="<input type='button' class='download_button' onClick=\"javascript:this.form.action+='#sad_anchor'; GoToDetailsPage('CALLS', '".($ans_page_no<$total_pages ? $ans_page_no+1 : $total_pages)."', 'ans_page_no')\" title=\"Next page\" value='>>'> ";
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$HTML_output.="<input type='button' class='download_button' onClick=\"javascript:this.form.action+='#sad_anchor'; GoToDetailsPage('CALLS', '".($total_pages)."', 'ans_page_no')\" title=\"Last page\" value='>|'>";
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$HTML_output.="</td>";
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$HTML_output.="</tr>";
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$HTML_output.="</table>";
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$HTML_output.="<input type=hidden name=ans_page_no id=ans_page_no value='$ans_page_no'>";
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$HTML_output.="<input type='hidden' name='sort_answered_details' id='sort_answered_details' value='$sort_answered_details'>";
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############################################
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$HTML_output.="<BR><BR><BR>";
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########## UNANSWERED DETAILS ##############
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$selected_columns=array(
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_QXZ("Date") => "call_date",
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_QXZ("Agent") => "user",
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_QXZ("Caller") => "phone_number",
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_QXZ("Queue") => "campaign_id",
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_QXZ("Disconnection") => "term_reason",
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_QXZ("Position") => "queue_position",
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_QXZ("IVR") => "ivr_duration",
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_QXZ("Wait") => "wait",
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_QXZ("Attempts") => "attempts",
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_QXZ("Code") => "status",
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_QXZ("Key") => "key",
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"uniqueid" => "detail_id"
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);
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$sort_char="";
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$sort_index="";
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$sort_clause=" order by call_date";
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$sort_index=preg_replace('/ desc/', '', $sort_unanswered_details);
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if (preg_match('/ desc$/', $sort_unanswered_details))
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{
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$sort_char="↓";
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$reverse_link=preg_replace('/ desc$/', '', $sort_unanswered_details);
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}
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else
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{
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$sort_char="↑";
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$reverse_link=$sort_unanswered_details." desc";
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}
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$sort_unanswered_details_preg=preg_replace('/ desc$/', '', $sort_unanswered_details);
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$stmt="select call_date, phone_number, campaign_id, 0 as ivr, '0:00' as wait, sec_to_time(round(length_in_sec)) as duration, '1' as queue_position, CAST(term_reason AS CHAR) as term_reason, user, '1' as attempts, status, uniqueid, 0 as moh_events, '00:00:00' as moh_duration, '' as ivr_duration, '' as ivr_path, '' as did, '' as url, '' as tag, '0' as feat, '0' as vars, '' as feature_codes, '' as variables, uniqueid as detail_id, 'O' as direction from vicidial_log $vicidial_log_SQL and user in ('VDAD') UNION select call_date, phone_number, campaign_id, 0 as ivr, sec_to_time(round(queue_seconds)) as wait, sec_to_time(round(length_in_sec-queue_seconds)) as duration, queue_position, CAST(term_reason AS CHAR) as term_reason, user, '1' as attempts, status, uniqueid, 0 as moh_events, '00:00:00' as moh_duration, '' as ivr_duration, '' as ivr_path, '' as did, '' as url, '' as tag, '0' as feat, '0' as vars, '' as feature_codes, '' as variables, CONCAT(uniqueid, '|', closecallid) as detail_id, 'I' as direction from vicidial_closer_log $vicidial_closer_log_SQL and user in ('VDCL') $and_NANQUE_clause $sort_clause";
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if ($DB) {$HTML_output.="<B>$stmt</B>";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$total_pages=ceil(mysqli_num_rows($rslt)/20);
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$HTML_output.="<BR><h2 class='rpt_header' id='sud_anchor'>"._QXZ("Unanswered Call Details").":</h2>";
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$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'><a name='make_it_work' id='make_it_work'>";
|
|
$HTML_output.="<table width='100%' id='details_table'>";
|
|
$HTML_output.="<tr class='export_row'>";
|
|
# $HTML_output.="<td class='export_row_cell' align='left'><B><a name='page_anchor' class='header_link' href='".$PHP_SELF."?sort_unanswered_details=".$sort_unanswered_details."&unans_page_no=1#page_anchor' alt='First page of results'>|<</a> <a class='header_link' href='".$PHP_SELF."?sort_unanswered_details=".$sort_unanswered_details."&unans_page_no=".($unans_page_no-1)."#page_anchor' alt='Prev page of results'><<</a></B></td>";
|
|
$HTML_output.="<td class='export_row_cell' align='left'>";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"javascript:this.form.action+='#sud_anchor'; GoToDetailsPage('CALLS', '1', 'unans_page_no')\" title=\"First page\" value='|<'> ";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"javascript:this.form.action+='#sud_anchor'; GoToDetailsPage('CALLS', '".($unans_page_no-1)."', 'unans_page_no')\" title=\"Prev page\" value='<<'>";
|
|
$HTML_output.="</td>";
|
|
$HTML_output.="<td class='export_row_cell' align='center' colspan='".(count($selected_columns)-2)."'> </td>";
|
|
# $HTML_output.="<td class='export_row_cell' align='right'><B><a class='header_link' href='".$PHP_SELF."?sort_unanswered_details=".$sort_unanswered_details."&unans_page_no=".($unans_page_no+1)."#page_anchor' alt='Next page of results'>>></a> <a class='header_link' href='".$PHP_SELF."?sort_unanswered_details=".$sort_unanswered_details."&unans_page_no=".$total_pages."#page_anchor' alt='Last page of results'>>|</a></B></td>";
|
|
$HTML_output.="<td class='export_row_cell' align='right'>";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"javascript:this.form.action+='#sud_anchor'; GoToDetailsPage('CALLS', '".($unans_page_no<$total_pages ? $unans_page_no+1 : $total_pages)."', 'unans_page_no')\" title=\"Next page\" value='>>'> ";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"javascript:this.form.action+='#sud_anchor'; GoToDetailsPage('CALLS', '".($total_pages)."', 'unans_page_no')\" title=\"Last page\" value='>|'>";
|
|
$HTML_output.="</td>";
|
|
$HTML_output.="</tr>";
|
|
$HTML_output.="<tr>";
|
|
$CSV_output["unanswered_details"]="";
|
|
foreach ($selected_columns as $display_name => $column_name)
|
|
{
|
|
if ($display_name!="uniqueid")
|
|
{
|
|
$CSV_output["unanswered_details"].="\"$display_name\",";
|
|
# $HTML_output.="<th><a class='header_link' name='call_detail_sort_".$column_name."' id='call_detail_sort_".$column_name."' href='".$PHP_SELF."?sort_unanswered_details=".($column_name==$sort_unanswered_details_preg ? "$reverse_link" : "$column_name")."&unans_page_no=".$unans_page_no."#call_detail_sort_".$column_name."'>".$display_name.($column_name==$sort_unanswered_details_preg ? " $sort_char" : "")."</a></th>";
|
|
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='".$display_name.($column_name==$sort_unanswered_details_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_unanswered_details').value='".($column_name==$sort_unanswered_details_preg ? "$reverse_link" : "$column_name")."'; this.form.action+='#sud_anchor'; this.form.submit()\"></th>\n";
|
|
}
|
|
}
|
|
$CSV_output["unanswered_details"].="\n";
|
|
$HTML_output.="<th> </th>";
|
|
$HTML_output.="</tr>";
|
|
|
|
$output_array=array();
|
|
$i=0;
|
|
while ($row=mysqli_fetch_array($rslt))
|
|
{
|
|
$row["caller_code"]="";
|
|
$row["ivr"]="00:00";
|
|
$row["ivr_duration"]="00:00";
|
|
$row["ivr_path"]="";
|
|
$row["did"]="";
|
|
|
|
$uniqueid=$row["uniqueid"];
|
|
$row["campaign_id"]=$queue_names["$row[campaign_id]"];
|
|
$row["status"]=($status_names["$row[status]"] ? $status_names["$row[status]"] : $row["status"]);
|
|
$row["user"]=$fullname_info["$row[user]"];
|
|
|
|
$row["key"]=GetKeyPress($row["uniqueid"]);
|
|
|
|
$row["caller_code"]=GetCallerCode($row["uniqueid"]);
|
|
if ($row["direction"]=="I")
|
|
{
|
|
$ivr_info_array=GetIVRInfo($row["uniqueid"], $row["call_date"]);
|
|
$row["ivr"]=$ivr_info_array[0];
|
|
$row["ivr_duration"]=$ivr_info_array[1];
|
|
$row["ivr_path"]=$ivr_info_array[2];
|
|
$row["call_date"]=$ivr_info_array[3];
|
|
$row["did"]=GetDID($row["uniqueid"]);
|
|
}
|
|
|
|
if ($i>=$unans_ll && $i<$unans_ul || $download_rpt)
|
|
{
|
|
$current_row=array();
|
|
foreach ($selected_columns as $display_name => $column_name)
|
|
{
|
|
$current_row["$column_name"]=$row["$column_name"];
|
|
}
|
|
|
|
array_push($output_array, $current_row);
|
|
}
|
|
$i++;
|
|
}
|
|
|
|
$sort_array_holder=array();
|
|
if ($sort_index)
|
|
{
|
|
#$sort_index=8;
|
|
# print "***** $sort_index ********\n";
|
|
# array_multisort($output_array[$sort_index], SORT_ASC, SORT_STRING);
|
|
|
|
foreach ($output_array as $sorting_array)
|
|
{
|
|
$sort_array_holder[] = $sorting_array["$sort_index"];
|
|
}
|
|
if (preg_match('/ desc$/', $sort_unanswered_details))
|
|
{
|
|
array_multisort($sort_array_holder,SORT_DESC, SORT_STRING,$output_array);
|
|
}
|
|
else
|
|
{
|
|
array_multisort($sort_array_holder,SORT_ASC, SORT_STRING,$output_array);
|
|
}
|
|
|
|
#usort($output_array, function($a, $b){
|
|
# return strcmp($a[$sort_index], $b[$sort_index]);
|
|
#});
|
|
}
|
|
|
|
foreach ($output_array as $data_row)
|
|
{
|
|
$HTML_output.="<tr>";
|
|
foreach ($data_row as $key => $value)
|
|
{
|
|
if ($key=="call_date")
|
|
{
|
|
$myDateTime = DateTime::createFromFormat('Y-m-d H:i:s', $value);
|
|
$value = $myDateTime->format('m/d - H:i:s');
|
|
}
|
|
if ($key!="detail_id")
|
|
{
|
|
$HTML_output.="<td>".$value."</td>";
|
|
$CSV_output["unanswered_details"].="\"".$value."\",";
|
|
}
|
|
else
|
|
{
|
|
$HTML_output.="<td><a onClick=\"ShowCallDetails('$value', 'answered')\"><svg width='20' height='20' viewBox='0 0 20 20' xmlns='http://www.w3.org/2000/svg' data-svg='search'><circle fill='none' stroke='#000' stroke-width='1.1' cx='9' cy='9' r='7'></circle><path fill='none' stroke='#000' stroke-width='1.1' d='M14,14 L18,18 L14,14 Z'></path></svg></a></td>";
|
|
# $HTML_output.="<td><IMG SRC=\"images/glass.png\" onClick=\"ShowCallDetails('$value')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP></td>";
|
|
}
|
|
}
|
|
$CSV_output["unanswered_details"].="\n";
|
|
|
|
$HTML_output.="</tr>";
|
|
}
|
|
$HTML_output.="<tr class='export_row'>";
|
|
# $HTML_output.="<td class='export_row_cell' align='left'><B><a class='header_link' href='".$PHP_SELF."?sort_unanswered_details=".$sort_unanswered_details."&unans_page_no=1#page_anchor' alt='First page of results'>|<</a> <a class='header_link' href='".$PHP_SELF."?sort_unanswered_details=".$sort_unanswered_details."&unans_page_no=".($unans_page_no-1)."#page_anchor' alt='Prev page of results'><<</a></B></td>";
|
|
$HTML_output.="<td class='export_row_cell' align='left'>";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"javascript:this.form.action+='#sud_anchor'; GoToDetailsPage('CALLS', '1', 'unans_page_no')\" title=\"First page\" value='|<'> ";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"javascript:this.form.action+='#sud_anchor'; GoToDetailsPage('CALLS', '".($unans_page_no-1)."', 'unans_page_no')\" title=\"Prev page\" value='<<'>";
|
|
$HTML_output.="</td>";
|
|
# $HTML_output.="<td class='export_row_cell' align='center' colspan='".(count($selected_columns)-2)."'>"._QXZ("Export as")."... <a href=\"".$PHP_SELF."?download_rpt=answer_details&sort_unanswered_details=".$sort_unanswered_details."\" title=\"Export as a CSV file\" class=\"uk-icon\">CSV</a> Current page: $unans_page_no / $total_pages</td>";
|
|
$HTML_output.="<td class='export_row_cell' align='center' colspan='".(count($selected_columns)-2)."'>"._QXZ("Export as")."...<input type='button' class='download_button' onClick=\"DownloadReport('CALLS', 'unanswered_details')\" title=\"Export as a CSV file\" value='CSV'> Current page: $unans_page_no / $total_pages</td>";
|
|
# $HTML_output.="<td class='export_row_cell' align='right'><B><a class='header_link' href='".$PHP_SELF."?sort_unanswered_details=".$sort_unanswered_details."&unans_page_no=".($unans_page_no+1)."#page_anchor' alt='Next page of results'>>></a> <a class='header_link' href='".$PHP_SELF."?sort_unanswered_details=".$sort_unanswered_details."&unans_page_no=".($total_pages-1)."#page_anchor' alt='Last page of results'>>|</a></B></td>";
|
|
$HTML_output.="<td class='export_row_cell' align='right'>";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"javascript:this.form.action+='#sud_anchor'; GoToDetailsPage('CALLS', '".($unans_page_no<$total_pages ? $unans_page_no+1 : $total_pages)."', 'unans_page_no')\" title=\"Next page\" value='>>'> ";
|
|
$HTML_output.="<input type='button' class='download_button' onClick=\"javascript:this.form.action+='#sud_anchor'; GoToDetailsPage('CALLS', '".($total_pages)."', 'unans_page_no')\" title=\"Last page\" value='>|'>";
|
|
$HTML_output.="</td>";
|
|
|
|
$HTML_output.="</tr>";
|
|
$HTML_output.="</table>";
|
|
$HTML_output.="<input type=hidden name=unans_page_no id=unans_page_no value='$unans_page_no'>";
|
|
$HTML_output.="<input type=hidden name=sort_unanswered_details id=sort_unanswered_details value='$sort_unanswered_details'>";
|
|
############################################
|
|
|
|
if ($download_rpt)
|
|
{
|
|
$data_to_download=$CSV_output["$download_rpt"];
|
|
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "CALLS_RPT_".$download_rpt."_".$FILE_TIME.".csv";
|
|
header('Content-type: application/octet-stream');
|
|
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$data_to_download";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
# $stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
# if ($DB) {echo "|$stmt|\n";}
|
|
# $rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
|
|
}
|
|
|
|
echo $HTML_output;
|
|
?>
|
|
|
|
<?php
|
|
function GetCallerCode($uniqueid)
|
|
{
|
|
global $link, $DB;
|
|
$caller_code="";
|
|
$cc_stmt="select caller_code from vicidial_log_extended where uniqueid='$uniqueid'";
|
|
$cc_rslt=mysqli_query($link, $cc_stmt);
|
|
$cc_row=mysqli_fetch_array($cc_rslt);
|
|
$caller_code=$cc_row[0];
|
|
return $caller_code;
|
|
}
|
|
|
|
function GetKeyPress($uniqueid)
|
|
{
|
|
global $link, $DB;
|
|
$keypress="";
|
|
$keypress_stmt="select extension, max(start_time) From live_inbound_log where uniqueid='$uniqueid' and extension not in ('s', 'i', 't') and comment_a='CALLMENU' group by extension";
|
|
$keypress_rslt=mysql_to_mysqli($keypress_stmt, $link);
|
|
$keypress_row=mysqli_fetch_array($keypress_rslt);
|
|
$keypress=$keypress_row[0];
|
|
return $keypress;
|
|
}
|
|
|
|
function GetIVRInfo($uniqueid, $actual_start_time)
|
|
{
|
|
global $link, $DB;
|
|
|
|
$ivr_path="";
|
|
$ivr_length=0;
|
|
$ivr_duration=0;
|
|
|
|
$ivr_stmt="select extension,start_time,comment_a,comment_b,comment_d,UNIX_TIMESTAMP(start_time),phone_ext from live_inbound_log where uniqueid='$uniqueid' and comment_a IN('CALLMENU') order by start_time";
|
|
$ivr_rslt=mysqli_query($link, $ivr_stmt);
|
|
$ivr_paths=array(); # 0 - total calls, 1 - total time, 2 - min time, 3 - max time
|
|
$ivr_counts=array();
|
|
while ($ivr_row=mysqli_fetch_array($ivr_rslt))
|
|
{
|
|
if(!$prev_time) {$prev_time=$ivr_row[5];}
|
|
if(!$ivr_start_time)
|
|
{
|
|
$actual_start_time=$ivr_row[1];
|
|
$ivr_start_time=$ivr_row[5];
|
|
}
|
|
$ivrpath.=$ivr_row["comment_b"];
|
|
|
|
$ivr_duration=$ivr_row[5]-$ivr_start_time;
|
|
$ivr_length+=$ivr_duration;
|
|
$prev_time=$ivr_row[5];
|
|
}
|
|
|
|
$ivr_duration_fmt=($ivr_duration>=3600 ? floor($ivr_duration/3600).":" : "").gmdate("i:s", $ivr_duration);
|
|
$ivr_length_fmt=($ivr_length>=3600 ? floor($ivr_length/3600).":" : "").gmdate("i:s", $ivr_length);
|
|
|
|
return array("$ivr_length_fmt", "$ivr_duration_fmt", "$ivr_path", "$actual_start_time");
|
|
}
|
|
|
|
function GetDID($uniqueid)
|
|
{
|
|
global $link, $DB, $did_id_info, $did_pattern_info;
|
|
|
|
$did_str="";
|
|
|
|
$did_stmt="select extension, did_id from vicidial_did_log where uniqueid in ('$uniqueid')";
|
|
$did_rslt=mysqli_query($link, $did_stmt);
|
|
$did_row=mysqli_fetch_array($did_rslt);
|
|
$did_str=$did_row["extension"]." - ".$did_id_info["$did_row[extension]"];
|
|
|
|
return $did_str;
|
|
}
|
|
?>
|