400 lines
12 KiB
Perl
400 lines
12 KiB
Perl
#!/usr/bin/perl
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#
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# cm_phonesearch.agi version 2.14
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#
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# Designed to work with Call Menus to allow searching of the caller ID phone
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# number the customer called in with against the vicidial_list table, and
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# finding the list of the most recent match, the campaign tied to that list and
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# the default transfer in-group of that campaign, then transferring the call to
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# that in-group
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#
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# If phone number is not found, call will go to the 'D' option in the call menu
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# If default in-group is not found, call will go to the 'C' option in the call menu
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# If default in-group is found, call will go to the 'B' option in the call menu
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#
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# Flag Options:
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# 1- Country code to search the areacode within, default 1
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# 2- Match lead order, default: "entry_newest"
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# entry_newest, entry_oldest, modify_newest, modify_oldest, call_newest, call_oldest, rank_highest, rank_lowest
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# example of what to set in the Call Menu:
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# Set the prompt to "sip-silence"
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# Set the Timeout to 1 second
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# Option: "Timeout" Route: "AGI" AGI: "cm_phonesearch.agi,1---entry_newest"
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# OR JUST
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# Set the prompt to "sip-silence|cm_phonesearch.agi,1---entry_oldest"
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#
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#
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# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# changes:
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# 170113-0817 - First build
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#
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$script = 'cm_phonesearch.agi';
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$now_date_epoch = time();
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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$start_time=$now_date;
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$CIDdate = "$mon$mday$hour$min$sec";
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$tsSQLdate = "$year$mon$mday$hour$min$sec";
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$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
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$SQLdateBEGIN = $SQLdate;
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$state='';
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$CIDlead_id='';
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while (length($CIDdate) > 9) {$CIDdate =~ s/^.//gi;} # 0902235959 changed to 902235959
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
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{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
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{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
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if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
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{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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if (!$VARDB_port) {$VARDB_port='3306';}
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if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
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use DBI;
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use Asterisk::AGI;
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$AGI = new Asterisk::AGI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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### Grab Server values from the database
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$stmtA = "SELECT agi_output FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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$AGILOG = '0';
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@aryA = $sthA->fetchrow_array;
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$DBagi_output = $aryA[0];
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if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
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if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
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if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
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$rec_count++;
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}
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$sthA->finish();
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
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$i=0;
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while ($#ARGV >= $i)
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{
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$args = "$args $ARGV[$i]";
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if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
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$i++;
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}
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### list of command-line array arguments:
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@ARGV_vars = split(/---/, $ARGV[0]);
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$country_code = $ARGV_vars[0];
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$age = $ARGV_vars[1];
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}
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if (length($country_code) < 1)
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{$country_code = '1';}
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if (length($age) < 1)
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{$age = 'entry_newest';}
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$|=1;
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while(<STDIN>)
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{
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chomp;
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last unless length($_);
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if ($AGILOG)
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{
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if (/^agi_(\w+)\:\s+(.*)$/)
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{
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$AGI{$1} = $2;
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}
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}
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if (/^agi_context\:\s+(.*)$/) {$context = $1;}
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if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
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if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
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if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
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if (/^agi_type\:\s+(.*)$/) {$type = $1;}
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if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
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if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
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}
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foreach $i (sort keys %AGI)
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{
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if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
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}
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$callerid =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
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$calleridname =~ s/\'|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
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$extension =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
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if ($calleridname =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^M\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
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{
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$callerid = $calleridname;
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$callerid =~ s/\"//gi;
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$callerid =~ s/ .*//gi;
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$CIDlead_id = $callerid;
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$CIDlead_id = substr($CIDlead_id, 10, 10);
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$CIDlead_id = ($CIDlead_id + 0);
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### gather state and phone_number from lead record ###
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$stmtA= "SELECT state,phone_number from vicidial_list where lead_id='$CIDlead_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($AGILOG) {$agi_string = "$sthArows|$stmtA|"; &agi_output;}
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$state = $aryA[0];
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$phone_number = $aryA[1];
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}
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$sthA->finish();
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}
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if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
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{
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$calleridname = $callerid;
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$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
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$calleridname =~ s/\"|\" //gi;
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}
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if ($callerid !~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^M\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
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{
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$callerid =~ s/\D|\'//gi;
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$calleridname =~ s/unknown|\'//gi;
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if ( (!$callerid) or ($callerid =~ /unknown/) )
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{$callerid = $calleridname;}
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if (length($callerid)>0) {$phone_number = $callerid;}
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else {$phone_number = '';}
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if (length($calleridname)>0) {$VLcomments = $calleridname;}
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else {$VLcomments = '';}
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if (length($callerid)<10) {$callerid = $parked_by;}
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if (length($pin)>0) {$callerid = $pin;}
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}
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if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid| |$country_code|$phone_number|$age|"; &agi_output;}
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$AGI->stream_file('sip-silence');
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$AGI->stream_file('sip-silence');
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$AGI->stream_file('sip-silence');
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$g=0;
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$list_id='';
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$lead_id='';
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### only perform search if minimum digits entered is valid and state is not already set ###
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if (length($phone_number) >= 6)
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{
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$ageSQL = 'order by entry_date desc';
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if ($age =~ /entry_oldest/) {$ageSQL = 'order by entry_date asc';}
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if ($age =~ /modify_newest/) {$ageSQL = 'order by modify_date desc';}
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if ($age =~ /modify_oldest/) {$ageSQL = 'order by modify_date asc';}
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if ($age =~ /call_newest/) {$ageSQL = 'order by last_local_call_time desc';}
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if ($age =~ /call_oldest/) {$ageSQL = 'order by last_local_call_time asc';}
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if ($age =~ /rank_highest/) {$ageSQL = 'order by rank desc';}
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if ($age =~ /rank_lowest/) {$ageSQL = 'order by rank asc';}
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### search for state using areacode of caller id number ###
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$stmtA= "SELECT list_id,lead_id from vicidial_list where phone_code='$country_code' and phone_number='$phone_number' $ageSQL;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$list_id = $aryA[0];
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$lead_id = $aryA[1];
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$g++;
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}
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$sthA->finish();
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if ($AGILOG) {$agi_string = "$sthArows($lead_id|$list_id)|$stmtA|"; &agi_output;}
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}
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# Lead not found, send call to 'D' option in call menu
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if ($g < 1)
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{
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if ($AGILOG) {$agi_string = "entry not found($phone_number), exiting the cm_phonesearch.agi app, transferring call to D @ $context"; &agi_output;}
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print "SET CONTEXT $context\n";
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$result = <STDIN>;
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checkresult($result);
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print "SET EXTENSION D\n";
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$result = <STDIN>;
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checkresult($result);
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print "SET PRIORITY 1\n";
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$result = <STDIN>;
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checkresult($result);
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exit;
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}
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else
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{
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$campaign_id='';
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$default_xfer_group='';
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### search for campaign using list_id of found lead ###
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$stmtA= "SELECT campaign_id from vicidial_lists where list_id='$list_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$campaign_id = $aryA[0];
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}
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$sthA->finish();
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if ($AGILOG) {$agi_string = "$sthArows($campaign_id)|$stmtA|"; &agi_output;}
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if (length($campaign_id) > 0)
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{
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### search for default_xfer_group using campaign_id of found lead ###
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$stmtA= "SELECT default_xfer_group from vicidial_campaigns where campaign_id='$campaign_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$default_xfer_group = $aryA[0];
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}
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$sthA->finish();
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if ($AGILOG) {$agi_string = "$sthArows($default_xfer_group)|$stmtA|"; &agi_output;}
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}
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}
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$PADlead_id = sprintf("%010s", $lead_id); while (length($PADlead_id) > 10) {chop($PADlead_id);}
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$YqueryCID = "Y$CIDdate$PADlead_id";
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$newcallerid = "\"$YqueryCID <$phone_number>\"";
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$AGI->set_callerid($newcallerid);
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print STDERR "cm_phonesearch.agi Setting CID \"$newcallerid\"\n";
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checkresult($result);
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if ($AGILOG) {$agi_string = "callerID changed: $newcallerid"; &agi_output;}
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# transfer in-group not found, send call to 'C' option in call menu
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if ( (length($default_xfer_group) < 1) || ($default_xfer_group =~ /---NONE---/) )
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{
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if ($AGILOG) {$agi_string = "in-group not found($phone_number), exiting the cm_phonesearch.agi app, transferring call to C @ $context"; &agi_output;}
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print "SET CONTEXT $context\n";
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$result = <STDIN>;
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checkresult($result);
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print "SET EXTENSION C\n";
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$result = <STDIN>;
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checkresult($result);
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print "SET PRIORITY 1\n";
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$result = <STDIN>;
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checkresult($result);
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exit;
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}
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else
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{
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$AGI->exec("EXEC Set(_ingroupvar=$default_xfer_group)");
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if ($AGILOG) {$agi_string = "in-group found($phone_number|$default_xfer_group), exiting the cm_phonesearch.agi app, transferring call to B @ $context"; &agi_output;}
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print "SET CONTEXT $context\n";
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$result = <STDIN>;
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checkresult($result);
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print "SET EXTENSION B\n";
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$result = <STDIN>;
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checkresult($result);
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print "SET PRIORITY 1\n";
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$result = <STDIN>;
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checkresult($result);
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exit;
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}
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##### SUBROUTINES #####
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sub agi_output
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{
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if ($AGILOG >=2)
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{
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### open the log file for writing ###
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open(Lout, ">>$AGILOGfile")
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|| die "Can't open $AGILOGfile: $!\n";
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print Lout "$now_date|$script|$agi_string\n";
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close(Lout);
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}
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### send to STDERR writing ###
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if ( ($AGILOG == '1') || ($AGILOG == '3') )
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{print STDERR "$now_date|$script|$agi_string\n";}
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$agi_string='';
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}
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sub checkresult
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{
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my ($res) = @_;
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my $retval;
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$tests++;
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chomp $res;
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if ($res =~ /^200/)
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{
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$res =~ /result=(-?\d+)/;
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if (!length($1))
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{
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# print STDERR "FAIL ($res)\n";
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$fail++;
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}
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else
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{
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# print STDERR "PASS ($1)\n";
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$pass++;
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}
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}
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else
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{
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# print STDERR "FAIL (unexpected result '$res')\n";
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$fail++;
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}
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}
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