Files
ViciDialSVN/agc_2-X/trunk/agi-VDADautoREMINDER.agi
T
root b5fd3a5107 initial 2.0 tree trunk
git-svn-id: svn://192.168.202.10@18 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-07-07 15:57:03 +00:00

611 lines
18 KiB
Perl

#!/usr/bin/perl
#
# agi-VDADautoREMINDER.agi version 0.2
#
# runs when a call comes in from the VICIDIAL auto_dialer. This script will
# send the calls out to specified voicemail boxes in if called person presses key.
# The voicemail box is defined per-lead in the vicidial_list.security_phrase field
# This campaign does not send calls to live agents.
#
# Call statuses from this script:
# N- Call was picked up, didn't finish initial message
# MP- Initial message was played
# VM- call was sent to voicemail
# CALLBK- customer selected to be called back
#
# It is recommended that you run this campaign at a dial level of 1.0
# It is recommended that you use remote_agents for activation of this script
#
# You need to put lines similar to those below in your extensions.conf file:
#
# ;VICIDIAL_auto_dialer transfer script:
# exten => 8372,1,AGI(call_log.agi,${EXTEN})
# exten => 8372,2,AGI(agi-VDADautoREMINDER.agi,${EXTEN})
#
# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
#
# CHANGES
# 60313-1626 - First build
#
$V = 1; # set to 1 for verbose mode
$M = 1; # set to 1 for 2 line messages mode
##### AUDIO FILES IN THIS PROGRAM #####
$message_audio_file = 'US_reminder_message';
$options_audio_file = 'US_reminder_options';
# $voicemail_xfer_file = 'US_reminder_voicemail'; not used
$callback_audio_file = 'US_reminder_callback';
$goodbye_audio_file = 'US_reminder_goodbye';
### Make sure this file is in a path or put the absolute path to it
require("/home/cron/AST_SERVER_conf.pl"); # local configuration file
use Net::MySQL;
use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
use Asterisk::AGI;
$AGI = new Asterisk::AGI;
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$Fhour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$start_time=$now_date;
$CIDdate = "$mon$mday$hour$min$sec";
$tsSQLdate = "$year$mon$mday$hour$min$sec"; #20060310100402
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
$SQLdateBEGIN = $SQLdate;
$BDtarget = ($secX - 5);
($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget);
$Byear = ($Byear + 1900);
$Bmon++;
if ($Bmon < 10) {$Bmon = "0$Bmon";}
if ($Bmday < 10) {$Bmday = "0$Bmday";}
if ($Bhour < 10) {$Bhour = "0$Bhour";}
if ($Bmin < 10) {$Bmin = "0$Bmin";}
if ($Bsec < 10) {$Bsec = "0$Bsec";}
$BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec";
### begin parsing run-time options ###
if (length($ARGV[0])>1)
{
if ($V) {print STDERR "Perl Environment Dump:\n";}
$i=0;
while ($#ARGV >= $i)
{
$args = "$args $ARGV[$i]";
if ($V) {print STDERR "$i|$ARGV[$i]|\n";}
$i++;
}
if ($args =~ /--help/i)
{
print "allowed run time options:\n [-q] = quiet\n [-t] = test\n [-debug] = verbose debug messages\n\n";
}
else
{
if ($args =~ /-V/i)
{
$V=1;
}
if ($args =~ /-debug/i)
{
$DG=1;
}
if ($args =~ /-dbAVS/i)
{
$DGA=1;
}
if ($args =~ /-q/i)
{
$q=1;
$Q=1;
}
if ($args =~ /-t/i)
{
$TEST=1;
$T=1;
}
}
}
else
{
if ($V) {print "no command line options set\n";}
}
$|=1;
while(<STDIN>) {
chomp;
last unless length($_);
if ($V)
{
if (/^agi_(\w+)\:\s+(.*)$/)
{
$AGI{$1} = $2;
}
}
if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
if (/^agi_priority\:\s+(.*)$/) {$priority = $1;}
if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
if (/^agi_type\:\s+(.*)$/) {$type = $1;}
if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
}
if ( (length($callerid)>20) && ($callerid =~ /\"\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S\S/) )
{
$callerid =~ s/^\"//gi;
$callerid =~ s/\".*$//gi;
### set the callerid to the ACQS value(calleridname)
print "SET CALLERID $callerid\n";
checkresult($result);
print STDERR "callerID changed: $callerid\n";
}
if ( (
(length($calleridname)>5) && ( (!$callerid) or ($callerid =~ /unknown|private|00000000/i) or ($callerid =~ /5551212/) )
) or ( (length($calleridname)>17) && ($calleridname =~ /\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/) ) )
{
$callerid = $calleridname;
### set the callerid to the ACQS value(calleridname)
print "SET CALLERID $callerid\n";
checkresult($result);
print STDERR "callerID changed: $callerid\n";
}
if ($V)
{
if ($V) {print STDERR "AGI Environment Dump:\n";}
foreach $i (sort keys %AGI) {
if ($V) {print STDERR " -- $i = $AGI{$i}\n";}
}
}
$VDADcampaign='';
$VDADphone='';
$VDADphone_code='';
if ($V) {print STDERR "AGI Environment Dump: |$unique_id|$channel|$extension|$type|$callerid|$priority|\n";}
$callerid =~ s/\"//gi;
$CIDlead_id = $callerid;
$CIDlead_id = substr($CIDlead_id, 11, 9);
$CIDlead_id = ($CIDlead_id + 0);
if ($V) {print STDERR "\nCALL RECEIVED IN FROM VDAD: $callerid $channel $priority\n";}
if ($M) {print STDERR "+++++ VDAD START : |$unique_id|$channel|$extension|$type|$callerid|$CIDlead_id|$now_date|$priority|\n";}
if ( ($channel =~ /Local/i) && ($AST_ver !~ /^1\.0\.8|^1\.0\.9/) )
{
if ($M) {print STDERR "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority\n";}
if ($priority > 2) {sleep(1);}
exit;
}
sleep(1);
$AGI->stream_file('beep');
my $dbhA = Net::MySQL->new(hostname=>"$DB_server", database=>"$DB_database", user=>"$DB_user", password=>"$DB_pass", port => "$DB_port") or die "Couldn't connect to database: $DB_server - $DB_database\n";
### Grab Server values from the database
$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks FROM servers where server_ip = '$server_ip';";
$dbhA->query("$stmtA");
if ($dbhA->has_selected_record)
{
$iter=$dbhA->create_record_iterator;
while ( $record = $iter->each)
{
$DBvoicemail_dump_exten = "$record->[0]";
$DBext_context = "$record->[1]";
$DBanswer_transfer_agent = "$record->[2]";
$DBSERVER_GMT = "$record->[3]";
$DBasterisk_version = "$record->[4]";
$DBmax_vicidial_trunks = "$record->[5]";
if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;}
if ($DBext_context) {$ext_context = $DBext_context;}
if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;}
if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;}
if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;}
if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;}
}
}
######### INSERT/UPDATE CALL RECORD ##########
$stmtA = "UPDATE vicidial_auto_calls set uniqueid='$unique_id', channel='$channel',status='LIVE' where callerid='$callerid' order by call_time desc limit 1;";
$dbhA->query("$stmtA");
my $affected_rows = $dbhA->get_affected_rows_length;
if ($M) {print STDERR "-- VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|\n";}
if ($affected_rows > 0)
{
$stmtA = "SELECT campaign_id,phone_number,phone_code,lead_id,call_time FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;";
$dbhA->query("$stmtA");
if ($dbhA->has_selected_record)
{
$iter=$dbhA->create_record_iterator;
$rec_countCUSTDATA=0;
while ( $record = $iter->each)
{
$VDADcampaign = "$record->[0]";
$VDADphone = "$record->[1]";
$VDADphone_code = "$record->[2]";
$VDADlead_id = "$record->[3]";
$VDADcall_time = "$record->[4]";
}
}
$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$uniqueid','$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','N','$VDADphone_code','$VDADphone','VDAD','N')";
if($M){print STDERR "\n|$stmtA|\n";}
$dbhA->query($stmtA);
if ($M) {print STDERR "-- VDAD : |$VDADlead_id|$CIDlead_id|insert to vicidial_log: $uniqueid\n";}
}
######### REMINDER CHOICE FROM RECORDINGS ########
&reminder_choice;
if ($pin < 1)
{
&reminder_choice;
if ($pin < 1)
{
$AGI->stream_file("$goodbye_audio_file");
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' order by call_time desc limit 1;";
$dbhA->query("$stmtA");
my $affected_rows = $dbhA->get_affected_rows_length;
if ($M) {print STDERR "-- VDAD vac record deleted: |$affected_rows| $VDADcampaign|$server_ip\n";}
$end_date_epoch = time();
$length_in_sec = ($end_date_epoch - $now_date_epoch);
$stmtA = "UPDATE vicidial_log set end_epoch='$end_date_epoch', length_in_sec='$length_in_sec' where uniqueid='$uniqueid' and lead_id='$CIDlead_id';";
$dbhA->query("$stmtA");
my $affected_rows = $dbhA->get_affected_rows_length;
if ($M) {print STDERR "-- VDAD vac record deleted: |$affected_rows| $VDADcampaign|$server_ip|$end_date_epoch|$now_date_epoch|$length_in_sec|\n";}
$VHqueryCID = "VHNGUP$tsSQLdate";
### insert a NEW record to the vicidial_manager table to be processed
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$server_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
$dbhA->query($stmtA) or die "Couldn't execute query:\n";
if ($M) {print STDERR "-- VDAD call_hungup timout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager\n";}
sleep(1);
exit;
}
}
if ($V) {print STDERR "+++++ VDAD STATUS : pressed $pin|$unique_id|$channel|$extension|$type|$callerid|$CIDlead_id|$now_date\n";}
if ($pin !~ /^1|^2/) {exit;}
if (!$DB_port) {$DB_port='3306';}
if ($pin =~ /^1|^2/)
{
if ($pin == "1") ### send call to voicemail
{
# message can be left on agent vmail box
# # Thank you for your response, we will now transfer you to your agent's voicemail box.
# $AGI->stream_file("$voicemail_xfer_file");
$stmtA = "UPDATE vicidial_auto_calls set status='XFER' where callerid='$callerid';";
$dbhA->query("$stmtA");
my $affected_rows = $dbhA->get_affected_rows_length;
if ($M) {print STDERR "-- VDAD XFER : |$affected_rows|update of vac table: $callerid\n|$stmtA|\n";}
$stmtA = "UPDATE vicidial_list set status='VM' where lead_id = '$CIDlead_id';";
if($M){print STDERR "\n\n|$stmtA|\n";}
$dbhA->query("$stmtA");
my $affected_rows = $dbhA->get_affected_rows_length;
if ($M) {print STDERR "-- VDAD vicidial_list update: |$affected_rows|$CIDlead_id|XFER\n";}
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$Fhour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$end_date_epoch = time();
$length_in_sec = ($end_date_epoch - $now_date_epoch);
$now_date = "$year-$mon-$mday $hour:$min:$sec";
print STDERR "\nXXXXXXXXXX VDAD transferred: start|stop $start_time|$now_date\n";
$stmtA = "UPDATE vicidial_log set status='VM', end_epoch='$end_date_epoch', length_in_sec='$length_in_sec' where uniqueid='$uniqueid' and lead_id='$CIDlead_id';";
$dbhA->query("$stmtA");
my $affected_rows = $dbhA->get_affected_rows_length;
if ($M) {print STDERR "-- VDAD vac record updated: |$affected_rows| $VDADcampaign|$server_ip\n";}
$VMAIL_box=0;
### Grab Server values from the database
$stmtA = "SELECT security_phrase FROM vicidial_list where lead_id = '$CIDlead_id';";
$dbhA->query("$stmtA");
if ($dbhA->has_selected_record)
{
$iter=$dbhA->create_record_iterator;
while ( $record = $iter->each)
{
$VMAIL_box = "$record->[0]";
}
}
### SEND CALL TO VOICEMAIL BOX ###
print STDERR "\nexiting the VDAD app, transferring call to $voicemail_dump_exten$VMAIL_box\n";
print "SET CONTEXT $ext_context\n";
checkresult($result);
print "SET EXTENSION $voicemail_dump_exten$VMAIL_box\n";
checkresult($result);
print "SET PRIORITY 1\n";
checkresult($result);
}
if ($pin == "2") ### mark call as a CALLBK
{
# Thank you for your response, your agent will be contacting you shortly.
$stmtA = "DELETE from vicidial_auto_calls where callerid='$callerid';";
$dbhA->query("$stmtA");
my $affected_rows = $dbhA->get_affected_rows_length;
if ($M) {print STDERR "-- VDAD DONE : |$affected_rows|delete of vac table: $callerid\n|$stmtA|\n";}
$stmtA = "UPDATE vicidial_list set status='CALLBK' where lead_id = '$CIDlead_id';";
if($M){print STDERR "\n\n|$stmtA|\n";}
$dbhA->query("$stmtA");
my $affected_rows = $dbhA->get_affected_rows_length;
if ($M) {print STDERR "-- VDAD vicidial_list update: |$affected_rows|$CIDlead_id|XFER\n";}
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$Fhour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$end_date_epoch = time();
$length_in_sec = ($end_date_epoch - $now_date_epoch);
$now_date = "$year-$mon-$mday $hour:$min:$sec";
print STDERR "\nXXXXXXXXXX VDAD transferred: start|stop $start_time|$now_date\n";
$stmtA = "UPDATE vicidial_log set status='CALLBK', end_epoch='$end_date_epoch', length_in_sec='$length_in_sec' where uniqueid='$uniqueid' and lead_id='$CIDlead_id';";
$dbhA->query("$stmtA");
my $affected_rows = $dbhA->get_affected_rows_length;
if ($M) {print STDERR "-- VDAD vac record updated: |$affected_rows| $VDADcampaign|$server_ip\n";}
$AGI->stream_file("$callback_audio_file");
$VHqueryCID = "VHNGUP$tsSQLdate";
### insert a NEW record to the vicidial_manager table to be processed
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$server_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
$dbhA->query($stmtA) or die "Couldn't execute query:\n";
if ($M) {print STDERR "-- VDAD call_hungup timout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager\n";}
sleep(1);
exit;
}
} ### end if pressed 1,2
else ### user pressed digit other than 1 or 2
{
exit;
}
$dbhA->close;
exit;
sub reminder_choice
{
$digit='';
undef $digit;
$interrupt_digit='';
undef $interrupt_digit;
# Hello, this is a courtesy call from ACME Industries reminding you that the deadline for the submission of orders for the June 5th batch delivery is tomorrow, March 10th:
# second audio file
# If you would like to leave a message for your agent please press 1.
# If you would like to have your agent call you back please press 2.
# third audio file
# Thank you, Goodbye
######### PLAY THE MESSAGE FILE THEN WAIT 2 SECONDS FOR DIGITS ############
$interrupt_digit = $AGI->stream_file("$message_audio_file",'12');
print STDERR "interrupt_digit |$interrupt_digit|\n";
$digits_being_entered=1;
$digit_loop_counter=0;
$totalDTMF='';
if ($interrupt_digit > 1)
{
if ($interrupt_digit == 48) {$interrupt_digit=0;}
if ($interrupt_digit == 49) {$interrupt_digit=1;}
if ($interrupt_digit == 50) {$interrupt_digit=2;}
if ($interrupt_digit == 51) {$interrupt_digit=3;}
if ($interrupt_digit == 52) {$interrupt_digit=4;}
if ($interrupt_digit == 53) {$interrupt_digit=5;}
if ($interrupt_digit == 54) {$interrupt_digit=6;}
if ($interrupt_digit == 55) {$interrupt_digit=7;}
if ($interrupt_digit == 56) {$interrupt_digit=8;}
if ($interrupt_digit == 57) {$interrupt_digit=9;}
$totalDTMF=$interrupt_digit;
$digit_loop_counter++;
}
$channel_status = $AGI->channel_status("$channel");
if ($V) {print STDERR "SSSSSSSSSS Channel Status: $channel_status\n";}
if ($channel_status == 6)
{
$stmtA = "UPDATE vicidial_log set status='MP' where uniqueid = '$uniqueid' and lead_id='$CIDlead_id';";
if($M){print STDERR "\n\n|$stmtA|\n";}
$dbhA->query("$stmtA");
my $affected_rows = $dbhA->get_affected_rows_length;
if ($M) {print STDERR "-- VDAD vicidial_log update: N|$affected_rows|$uniqueid\n";}
$stmtA = "UPDATE vicidial_list set status='MP' where lead_id = '$CIDlead_id';";
if($M){print STDERR "\n\n|$stmtA|\n";}
$dbhA->query("$stmtA");
my $affected_rows = $dbhA->get_affected_rows_length;
if ($M) {print STDERR "-- VDAD vicidial_list update: N|$affected_rows|$CIDlead_id\n";}
}
while ($digit_loop_counter < 1)
{
$digit = chr($AGI->wait_for_digit('2000')); # wait 2 seconds for input or until digit pressed
if ($digit =~ /\d/)
{
$totalDTMF = "$totalDTMF$digit";
print STDERR "digit |$digit| TotalDTMF |$totalDTMF|\n";
# $AGI->say_digits("$digit");
undef $digit;
}
else
{
$digit_loop_counter=1;
}
$digit_loop_counter++;
}
$totalDTMF =~ s/\D//gi;
$pin = $totalDTMF;
if ($totalDTMF)
{
print STDERR "digit |$digit| TotalDTMF |$totalDTMF|\n";
return;
}
######### PLAY THE OPTIONS FILE THEN WAIT 5 SECONDS FOR DIGITS ############
$interrupt_digit = $AGI->stream_file("$options_audio_file",'12');
print STDERR "interrupt_digit |$interrupt_digit|\n";
$digits_being_entered=1;
$digit_loop_counter=0;
$totalDTMF='';
if ($interrupt_digit > 1)
{
if ($interrupt_digit == 48) {$interrupt_digit=0;}
if ($interrupt_digit == 49) {$interrupt_digit=1;}
if ($interrupt_digit == 50) {$interrupt_digit=2;}
if ($interrupt_digit == 51) {$interrupt_digit=3;}
if ($interrupt_digit == 52) {$interrupt_digit=4;}
if ($interrupt_digit == 53) {$interrupt_digit=5;}
if ($interrupt_digit == 54) {$interrupt_digit=6;}
if ($interrupt_digit == 55) {$interrupt_digit=7;}
if ($interrupt_digit == 56) {$interrupt_digit=8;}
if ($interrupt_digit == 57) {$interrupt_digit=9;}
$totalDTMF=$interrupt_digit;
$digit_loop_counter++;
}
while ($digit_loop_counter < 1)
{
$digit = chr($AGI->wait_for_digit('10000')); # wait 10 seconds for input or until digit pressed
if ($digit =~ /\d/)
{
$totalDTMF = "$totalDTMF$digit";
print STDERR "digit |$digit| TotalDTMF |$totalDTMF|\n";
# $AGI->say_digits("$digit");
undef $digit;
}
else
{
$digit_loop_counter=1;
}
$digit_loop_counter++;
}
$totalDTMF =~ s/\D//gi;
$pin = $totalDTMF;
if ($totalDTMF)
{
print STDERR "digit |$digit| TotalDTMF |$totalDTMF|\n";
return;
}
}
sub checkresult {
my ($res) = @_;
my $retval;
$tests++;
chomp $res;
if ($res =~ /^200/) {
$res =~ /result=(-?\d+)/;
if (!length($1)) {
# print STDERR "FAIL ($res)\n";
$fail++;
} else {
# print STDERR "PASS ($1)\n";
$pass++;
}
} else {
print STDERR "FAIL (unexpected result '$res')\n";
$fail++;
}
}