mattf
6e7dce400b
Added slave DB and user group allowed reports permissions code, and report log logging in phone_stats.php Added update of live agent records for ingroup_rank/ingroup_grade in the update_user function in non_agent_api.php git-svn-id: svn://192.168.202.10@3492 3d104415-ff17-0410-8863-d5cf3c621b8a
674 lines
23 KiB
Perl
674 lines
23 KiB
Perl
#!/usr/bin/perl
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#
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# AST_agent_logout.pl version 2.14
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#
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# DESCRIPTION:
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# forces logout of agents in a specified campaign or all campaigns
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#
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# This script is meant to be used in the crontab at scheduled intervals
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#
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# EXAMPLE CRONTAB ENTRIES:
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#
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# ### Force logout at different times
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#
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# ## 3:15PM and 10:15PM Monday-Thursday
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# 15 15,22 * * 1,2,3,4 /usr/share/astguiclient/AST_agent_logout.pl --debugX
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#
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# ## 8:15PM on Friday
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# 15 20 * * 5 /usr/share/astguiclient/AST_agent_logout.pl --debugX
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#
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# ## 4:15PM on Saturday
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# 15 16 * * 6 /usr/share/astguiclient/AST_agent_logout.pl --debugX
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#
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# ## Every minute between 9:15AM and 10:15PM Monday-Friday with settings container defined
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# * 9,10,11,12,13,14,15,16,17,18,19,20,21,22 * * 1,2,3,4,5 /usr/share/astguiclient/AST_agent_logout.pl --container=XXX
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#
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# EXAMPLE Settings Container Entry:
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# dial_prefix => 444
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# user_code => backoffice_agent
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#
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# Copyright (C) 2021 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGELOG
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# 80112-0330 - First Build
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# 91129-2138 - Replace SELECT STAR in SQL statement, fixed other formatting
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# 140426-1950 - Added pause_type
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# 200412-1037 - Updated to match web emergency logout, with QM logging
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# 210811-1630 - Added option to logout agents only within campaigns/users with a specific dial_prefix/user_code
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#
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# constants
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$DB=0; # Debug flag, set to 0 for no debug messages, On an active system this will generate lots of lines of output per minute
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$US='__';
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$MT[0]='';
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$secT = time();
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$now_date_epoch = $secT;
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$check_time = ($now_date_epoch - 86400);
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$Fhour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$file_date = "$year-$mon-$mday";
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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$VDL_date = "$year-$mon-$mday 00:00:01";
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$inactive_epoch = ($secT - 60);
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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$i=0;
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while ($#ARGV >= $i)
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{
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$args = "$args $ARGV[$i]";
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$i++;
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}
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if ($args =~ /--help/i)
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{
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print "allowed run time options(must stay in this order):\n";
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print " [--debug] = debug\n";
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print " [--debugX] = super debug\n";
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print " [--test] = test\n";
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print " [--campaign=XXX] = run for campaign XXX only\n";
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print " [--container=XXX] = optional, the ID of the settings container to run from the system\n";
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print "\n";
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exit;
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}
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else
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{
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if ($args =~ /--campaign=/i)
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{
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# print "\n|$ARGS|\n\n";
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@data_in = split(/--campaign=/,$args);
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$CLIcampaign = $data_in[1];
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$CLIcampaign =~ s/ .*$//gi;
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}
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else
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{$CLIcampaign = '';}
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if ($args =~ /--container=/i)
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{
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@data_in = split(/--container=/,$args);
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$container = $data_in[1];
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$container =~ s/ .*$//gi;
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if ($DB > 0) {print "\n----- SETTINGS CONTAINER: $container -----\n\n";}
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}
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else
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{$container = '';}
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if ($args =~ /--debug/i)
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{
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$DB=1;
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print "\n----- DEBUG -----\n\n";
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}
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if ($args =~ /--debugX/i)
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{
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$DBX=1;
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print "\n----- SUPER DEBUG -----\n\n";
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}
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if ($args =~ /--test/i)
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{
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$T=1; $TEST=1;
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print "\n-----TESTING -----\n\n";
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}
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}
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}
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else
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{
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print "no command line options set\n";
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}
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
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{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
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{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
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if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
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{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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if (!$VDALOGfile) {$VDALOGfile = "$PATHlogs/agentlogout.$year-$mon-$mday";}
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if (!$VARDB_port) {$VARDB_port='3306';}
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use DBI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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### Grab Server values from the database
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$stmtA = "SELECT vd_server_logs,local_gmt FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$DBvd_server_logs = $aryA[0];
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$DBSERVER_GMT = $aryA[1];
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if ($DBvd_server_logs =~ /Y/) {$SYSLOG = '1';}
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else {$SYSLOG = '0';}
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if (length($DBSERVER_GMT)>0) {$SERVER_GMT = $DBSERVER_GMT;}
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}
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$sthA->finish();
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### Grab container content from the database
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$container_sql='';
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$CAMP_sql='';
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$USER_sql='';
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if (length($container) > 0)
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{
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$stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id = '$container';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$container_sql = $aryA[0];
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}
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$sthA->finish();
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if (length($container_sql)>5)
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{
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@container_lines = split(/\n/,$container_sql);
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$i=0;
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foreach(@container_lines)
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{
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$container_lines[$i] =~ s/;.*|\r|\t//gi;
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$container_lines[$i] =~ s/ => |=> | =>/=>/gi;
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if (length($container_lines[$i])>5)
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{
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if ($container_lines[$i] =~ /^dial_prefix|^manual_dial_prefix|^campaign_description|^user_code|^custom_1|^custom_2|^custom_3|^custom_4|^custom_5/i)
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{
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if ($container_lines[$i] =~ /^dial_prefix/i)
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{
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$container_lines[$i] =~ s/^dial_prefix=>//gi;
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if (length($CAMP_sql) > 10) {$CAMP_sql .= " or "}
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$CAMP_sql .= "(dial_prefix='$container_lines[$i]')";
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if ($DBX) {print "DEBUG 1: |dial_prefix|$container_lines[$i]|$CAMP_sql|\n";}
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}
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if ($container_lines[$i] =~ /^manual_dial_prefix/i)
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{
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$container_lines[$i] =~ s/^manual_dial_prefix=>//gi;
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if (length($CAMP_sql) > 10) {$CAMP_sql .= " or "}
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$CAMP_sql .= "(manual_dial_prefix='$container_lines[$i]')";
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if ($DBX) {print "DEBUG 1: |manual_dial_prefix|$container_lines[$i]|$CAMP_sql|\n";}
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}
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if ($container_lines[$i] =~ /^campaign_description/i)
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{
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$container_lines[$i] =~ s/^campaign_description=>//gi;
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if (length($CAMP_sql) > 10) {$CAMP_sql .= " or "}
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$CAMP_sql .= "(campaign_description='$container_lines[$i]')";
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if ($DBX) {print "DEBUG 1: |campaign_description|$container_lines[$i]|$CAMP_sql|\n";}
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}
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if ($container_lines[$i] =~ /^user_code/i)
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{
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$container_lines[$i] =~ s/^user_code=>//gi;
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if (length($USER_sql) > 10) {$USER_sql .= " or "}
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$USER_sql .= "(user_code='$container_lines[$i]')";
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if ($DBX) {print "DEBUG 1: |user_code|$container_lines[$i]|$USER_sql|\n";}
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}
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if ($container_lines[$i] =~ /^custom_1/i)
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{
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$container_lines[$i] =~ s/^custom_1=>//gi;
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if (length($USER_sql) > 10) {$USER_sql .= " or "}
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$USER_sql .= "(custom_one='$container_lines[$i]')";
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if ($DBX) {print "DEBUG 1: |custom_1|$container_lines[$i]|$USER_sql|\n";}
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}
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if ($container_lines[$i] =~ /^custom_2/i)
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{
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$container_lines[$i] =~ s/^custom_2=>//gi;
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if (length($USER_sql) > 10) {$USER_sql .= " or "}
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$USER_sql .= "(custom_two='$container_lines[$i]')";
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if ($DBX) {print "DEBUG 1: |custom_2|$container_lines[$i]|$USER_sql|\n";}
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}
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if ($container_lines[$i] =~ /^custom_3/i)
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{
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$container_lines[$i] =~ s/^custom_3=>//gi;
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if (length($USER_sql) > 10) {$USER_sql .= " or "}
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$USER_sql .= "(custom_three='$container_lines[$i]')";
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if ($DBX) {print "DEBUG 1: |custom_3|$container_lines[$i]|$USER_sql|\n";}
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}
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if ($container_lines[$i] =~ /^custom_4/i)
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{
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$container_lines[$i] =~ s/^custom_4=>//gi;
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if (length($USER_sql) > 10) {$USER_sql .= " or "}
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$USER_sql .= "(custom_four='$container_lines[$i]')";
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if ($DBX) {print "DEBUG 1: |custom_4|$container_lines[$i]|$USER_sql|\n";}
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}
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if ($container_lines[$i] =~ /^custom_5/i)
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{
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$container_lines[$i] =~ s/^custom_5=>//gi;
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if (length($USER_sql) > 10) {$USER_sql .= " or "}
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$USER_sql .= "(custom_five='$container_lines[$i]')";
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if ($DBX) {print "DEBUG 1: |custom_5|$container_lines[$i]|$USER_sql|\n";}
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}
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}
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else
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{if ($DBX > 0) {print " not allowed config: $i|$container_lines[$i]|\n";}}
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}
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else
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{if ($DBX > 0) {print " blank line: $i|$container_lines[$i]|\n";}}
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$i++;
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}
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}
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else
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{
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if ($Q < 1)
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{print "ERROR: SETTINGS CONTAINER EMPTY: $container $container_sql\n";}
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}
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$camp_select_sql='';
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if (length($CAMP_sql) > 5)
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{
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$stmtA = "SELECT campaign_id from vicidial_campaigns where $CAMP_sql order by campaign_id desc LIMIT 1000;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$cct=0;
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while ($sthArows > $cct)
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{
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@aryA = $sthA->fetchrow_array;
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if ($cct > 0) {$camp_select_sql .= ",";}
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$camp_select_sql .= "'$aryA[0]'";
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$cct++;
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}
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$sthA->finish();
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if ($cct > 0) {$camp_select_sql = "and campaign_id IN($camp_select_sql)";}
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}
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$user_select_sql='';
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if (length($USER_sql) > 5)
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{
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$stmtA = "SELECT user from vicidial_users where $USER_sql order by user desc LIMIT 100000;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$cct=0;
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while ($sthArows > $cct)
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{
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@aryA = $sthA->fetchrow_array;
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if ($cct > 0) {$user_select_sql .= ",";}
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$user_select_sql .= "'$aryA[0]'";
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$cct++;
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}
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$sthA->finish();
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if ($cct > 0) {$user_select_sql = "and user IN($user_select_sql)";}
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}
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}
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@user=@MT;
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if ($CLIcampaign)
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{
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$stmtA = "SELECT user,server_ip,status,lead_id,campaign_id,uniqueid,callerid,channel,last_call_time,UNIX_TIMESTAMP(last_update_time),last_call_finish,closer_campaigns,call_server_ip,conf_exten from vicidial_live_agents where user!='' and campaign_id='$CLIcampaign' $camp_select_sql $user_select_sql;";
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}
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else
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{
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$stmtA = "SELECT user,server_ip,status,lead_id,campaign_id,uniqueid,callerid,channel,last_call_time,UNIX_TIMESTAMP(last_update_time),last_call_finish,closer_campaigns,call_server_ip,conf_exten from vicidial_live_agents where user!='' $camp_select_sql $user_select_sql;";
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}
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($DBX) {print "DEBUG2, AGENTS SELECT SQL: $sthArows|$stmtA|\n";}
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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@aryA = $sthA->fetchrow_array;
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$user[$rec_count] = $aryA[0];
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$server_ip[$rec_count] = $aryA[1];
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$status[$rec_count] = $aryA[2];
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$lead_id[$rec_count] = $aryA[3];
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$campaign_id[$rec_count] = $aryA[4];
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$uniqueid[$rec_count] = $aryA[5];
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$callerid[$rec_count] = $aryA[6];
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$channel[$rec_count] = $aryA[7];
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$last_call_time[$rec_count] = $aryA[8];
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$last_update_time[$rec_count] = $aryA[9];
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$last_call_finish[$rec_count] = $aryA[10];
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$closer_campaigns[$rec_count] = $aryA[11];
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$call_server_ip[$rec_count] = $aryA[12];
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$conf_exten[$rec_count] = $aryA[13];
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$rec_count++;
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}
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$sthA->finish();
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if ($DB) {print "AGENTS TO LOGOUT: $rec_count\n";}
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##### LOOP THROUGH EACH AGENT(USER) AND LOG THEM OUT #####
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$i=0;
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$output='';
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while($rec_count > $i)
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{
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### attempt to gracefully update the timers in the logs before logging out the agent
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if ($last_update_time[$i] > $inactive_epoch)
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{
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$lead_active=0;
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$stmtA = "SELECT agent_log_id,user,server_ip,event_time,lead_id,campaign_id,pause_epoch,pause_sec,wait_epoch,wait_sec,talk_epoch,talk_sec,dispo_epoch,dispo_sec,status,user_group,comments,sub_status,dead_epoch,dead_sec from vicidial_agent_log where user='$user[$i]' and campaign_id='$campaign_id[$i]' order by agent_log_id desc LIMIT 1;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$agent_log_id[$i] = $aryA[0];
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$pause_epoch[$i] = $aryA[6];
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$pause_sec[$i] = $aryA[7];
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$wait_epoch[$i] = $aryA[8];
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$wait_sec[$i] = $aryA[9];
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$talk_epoch[$i] = $aryA[10];
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$talk_sec[$i] = $aryA[11];
|
|
$dispo_epoch[$i] = $aryA[12];
|
|
$dispo_sec[$i] = $aryA[13];
|
|
$lead_status[$i] = $row[14];
|
|
$user_group[$i] = $aryA[15];
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ( ($wait_epoch[$i] < 1) || ( ($status[$i] =~ /PAUSE/) && ($dispo_epoch[$i] < 1) ) )
|
|
{
|
|
$pause_sec = ( ($now_date_epoch - $pause_epoch[$i]) + $pause_sec[$i]);
|
|
$stmtA = "UPDATE vicidial_agent_log SET wait_epoch='$now_date_epoch', pause_sec='$pause_sec', pause_type='SYSTEM' where agent_log_id='$agent_log_id[$i]';";
|
|
}
|
|
else
|
|
{
|
|
if ($talk_epoch[$i] < 1)
|
|
{
|
|
$wait_sec = ( ($now_date_epoch - $wait_epoch[$i]) + $wait_sec[$i]);
|
|
$stmtA = "UPDATE vicidial_agent_log SET talk_epoch='$now_date_epoch', wait_sec='$wait_sec' where agent_log_id='$agent_log_id[$i]';";
|
|
}
|
|
else
|
|
{
|
|
$lead_active++;
|
|
$status_update_SQL='';
|
|
if ( ( (length($lead_status[$i]) < 1) or ($lead_status[$i] eq 'NULL') ) and ($lead_id[$i] > 0) )
|
|
{
|
|
$status_update_SQL = ", status='PU'";
|
|
$stmtB="UPDATE vicidial_list SET status='PU' where lead_id='$lead_id[$i]';";
|
|
if ($DBX) {print "<BR>$stmtB\n";}
|
|
$affected_rowsB = $dbhA->do($stmtB);
|
|
$event_string = " AGENT LEAD UPDATE|$affected_rowsB|$stmtB|";
|
|
&event_logger;
|
|
$output .= "$affected_rowsB|$stmtB\n";
|
|
}
|
|
if ($dispo_epoch[$i] < 1)
|
|
{
|
|
$talk_sec[$i] = ($now_date_epoch - $talk_epoch[$i]);
|
|
$stmtA = "UPDATE vicidial_agent_log SET dispo_epoch='$now_date_epoch', talk_sec='$talk_sec[$i]'$status_update_SQL where agent_log_id='$agent_log_id[$i]';";
|
|
}
|
|
else
|
|
{
|
|
if ($dispo_sec[$i] < 1)
|
|
{
|
|
$dispo_sec[$i] = ($now_date_epoch - $dispo_epoch[$i]);
|
|
$stmtA = "UPDATE vicidial_agent_log SET dispo_sec='$dispo_sec[$i]' where agent_log_id='$agent_log_id[$i]';";
|
|
}
|
|
}
|
|
}
|
|
}
|
|
$affected_rowsA = $dbhA->do($stmtA);
|
|
if ($DBX) {print "UPDATING VAL RECORD: $affected_rowsA |$stmtA|\n";}
|
|
$event_string = "AGENT UPDATE|$affected_rowsA|$stmtA|";
|
|
&event_logger;
|
|
$output .= "$affected_rowsA|$stmtA\n";
|
|
}
|
|
|
|
$stmtA = "DELETE from vicidial_live_agents where user='$user[$i]' and campaign_id='$campaign_id[$i]' order by live_agent_id LIMIT 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($DBX) {print "VLA record Deleted: $affected_rows $user[$1] $campaign_id[$i] $status[$i] $last_call_time[$i]\n";}
|
|
$event_string = "AGENT LOGOUT|$user[$1]|$campaign_id[$i]|$status[$i]|$last_call_time[$i]";
|
|
&event_logger;
|
|
$output .= "$affected_rows|$stmtA\n";
|
|
|
|
### Insert logout record for this user
|
|
if (length($user_group[$i])<1)
|
|
{
|
|
$stmtA = "SELECT user_group FROM vicidial_users where user='$user[$i]';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$user_group[$i] = "$aryA[0]";
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
$stmtD = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user[$i]','LOGOUT','$campaign_id[$i]','$now_date','$now_date_epoch','$user_group[$i]');";
|
|
$affected_rowsD = $dbhA->do($stmtD);
|
|
$output .= "$affected_rowsD|$stmtD\n";
|
|
|
|
### Hangup all calls in the agent's session
|
|
$local_DEF = 'Local/5555';
|
|
$local_AMP = '@';
|
|
$ext_context = 'default';
|
|
$kick_local_channel = "$local_DEF$conf_exten[$i]$local_AMP$ext_context";
|
|
$queryCID = "ULGH3457$now_date_epoch";
|
|
|
|
$stmtC="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip[$i]','','Originate','$queryCID','Channel: $kick_local_channel','Context: $ext_context','Exten: 8300','Priority: 1','Callerid: $queryCID','','','','','');";
|
|
$affected_rowsC = $dbhA->do($stmtC);
|
|
$output .= "$affected_rowsC|$stmtC\n";
|
|
$event_string = "AGENT SESSION CALLS HANGUP|$user[$1]|$server_ip[$i]|$conf_exten[$i]|$queryCID";
|
|
&event_logger;
|
|
|
|
##### BEGIN Queuemetrics logging #####
|
|
|
|
#############################################
|
|
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend,queuemetrics_loginout,queuemetrics_dispo_pause,queuemetrics_pause_type FROM system_settings;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$enable_queuemetrics_logging = $aryA[0];
|
|
$queuemetrics_server_ip = $aryA[1];
|
|
$queuemetrics_dbname = $aryA[2];
|
|
$queuemetrics_login= $aryA[3];
|
|
$queuemetrics_pass = $aryA[4];
|
|
$queuemetrics_log_id = $aryA[5];
|
|
$queuemetrics_eq_prepend = $aryA[6];
|
|
$queuemetrics_loginout = $aryA[7];
|
|
$queuemetrics_dispo_pause = $aryA[8];
|
|
$queuemetrics_pause_type = $aryA[9];
|
|
}
|
|
$sthA->finish();
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
if ($DB) {print " - Checking queue_log in-queue calls in ViciDial\n";}
|
|
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO QM DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$QM_LOGOFF = 'AGENTLOGOFF';
|
|
if ($queuemetrics_loginout eq 'CALLBACK')
|
|
{$QM_LOGOFF = 'AGENTCALLBACKLOGOFF';}
|
|
$agents='@agents';
|
|
$agent_logged_in='';
|
|
$time_logged_in='0';
|
|
|
|
$stmtB = "SELECT agent,time_id,data1 FROM queue_log where agent='Agent/$user[$i]' and verb IN('AGENTLOGIN','AGENTCALLBACKLOGIN') and time_id > $check_time order by time_id desc limit 1;";
|
|
|
|
if ($queuemetrics_loginout eq 'NONE')
|
|
{
|
|
$pause_typeSQL='';
|
|
if ($queuemetrics_pause_type > 0)
|
|
{$pause_typeSQL=",data5='ADMIN'";}
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='Agent/$user[$i]',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF'$pause_typeSQL;";
|
|
$affected_rowsB = $dbhB->do($stmtB);
|
|
$output .= "$affected_rowsB|$stmtB\n";
|
|
$event_string = "QM PAUSE LOGOUT|$user[$1]|$affected_rowsB|$stmtB";
|
|
&event_logger;
|
|
|
|
$stmtB = "SELECT agent,time_id,data1 FROM queue_log where agent='Agent/$user[$i]' and verb IN('ADDMEMBER','ADDMEMBER2') and time_id > $check_time order by time_id desc limit 1;";
|
|
}
|
|
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$sthBrows=$sthB->rows;
|
|
if ($sthBrows > 0)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$agent_logged_in = $aryB[0];
|
|
$time_logged_in = $aryB[1];
|
|
$RAWtime_logged_in = $aryB[1];
|
|
$phone_logged_in = $aryB[2];
|
|
}
|
|
$sthB->finish();
|
|
|
|
$time_logged_in = ($now_date_epoch - $time_logged_in);
|
|
if ($time_logged_in > 1000000) {$time_logged_in=1;}
|
|
|
|
if ($DBX) {print "QM DEBUG: |$user[$1]($agent_logged_in)|$sthBrows|$stmtB";}
|
|
|
|
if ($queuemetrics_addmember_enabled > 0)
|
|
{
|
|
$queuemetrics_phone_environment='';
|
|
$stmtB = "SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$campaign_id[$i]';";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$cqpe_ct=$sthB->rows;
|
|
if ($cqpe_ct > 0)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$queuemetrics_phone_environment = $aryB[0];
|
|
}
|
|
$sthB->finish();
|
|
|
|
$stmt = "SELECT distinct queue FROM queue_log where time_id >= $RAWtime_logged_in and agent='$agent_logged_in' and verb IN('ADDMEMBER','ADDMEMBER2') and queue != '$campaign_id[$i]' order by time_id desc;";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$amq_conf_ct=$sthB->rows;
|
|
$qmr=0;
|
|
while ($amq_conf_ct > $qmr)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$AMqueue[$qmr] = $aryB[0];
|
|
$qmr++;
|
|
}
|
|
$sthB->finish();
|
|
|
|
### add the logged-in campaign as well
|
|
$AMqueue[$qmr] = $campaign_id[$i];
|
|
$qmr++;
|
|
$amq_conf_ct++;
|
|
|
|
$qmr=0;
|
|
while ($qmr < $amq_conf_ct)
|
|
{
|
|
$pe_append='';
|
|
if ( ($queuemetrics_pe_phone_append > 0) and (length($queuemetrics_phone_environment)>0) )
|
|
{
|
|
@qm_extension = split(/\//,$phone_logged_in);
|
|
$pe_append = "-$qm_extension[1]";
|
|
}
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='$AMqueue[$qmr]',agent='$agent_logged_in',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$queuemetrics_phone_environment$pe_append';";
|
|
$affected_rowsB = $dbhB->do($stmtB);
|
|
$output .= "$affected_rowsB|$stmtB\n";
|
|
$event_string = "QM REMOVEMEMBER|$user[$1]|$affected_rowsB|$stmtB";
|
|
&event_logger;
|
|
$qmr++;
|
|
}
|
|
}
|
|
|
|
if ($queuemetrics_loginout ne 'NONE')
|
|
{
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='$agent_logged_in',verb='$QM_LOGOFF',serverid='$queuemetrics_log_id',data1='$phone_logged_in',data2='$time_logged_in';";
|
|
$affected_rowsB = $dbhB->do($stmtB);
|
|
$output .= "$affected_rowsB|$stmtB\n";
|
|
$event_string = "QM $QM_LOGOFF|$user[$1]|$affected_rowsB|$stmtB";
|
|
&event_logger;
|
|
}
|
|
}
|
|
##### END Queuemetrics logging #####
|
|
$event_string = "USER LOGOFF COMPLETE: $user[$1] $campaign_id[$i] $user_group[$i]";
|
|
&event_logger;
|
|
|
|
$i++;
|
|
}
|
|
|
|
if ($i > 0)
|
|
{
|
|
$output =~ s/;|\"//gi;
|
|
$stmtB="INSERT INTO vicidial_admin_log set event_date=NOW(), user='VDAD', ip_address='1.1.1.1', event_section='USERS', event_type='OTHER', record_id='$CLIcampaign', event_code='CLI USERS LOGOUT', event_sql=\"$output\", event_notes='Users logged out: $i executed';";
|
|
if (!$T) { $Iaffected_rows = $dbhA->do($stmtB);}
|
|
if ($DBX) {print " - admin log insert debug: |$Iaffected_rows|$stmtB|\n";}
|
|
}
|
|
else
|
|
{
|
|
if ($DB) {print "No users to log out: $i\n";}
|
|
}
|
|
|
|
|
|
$dbhA->disconnect();
|
|
|
|
if($DB)
|
|
{
|
|
### calculate time to run script ###
|
|
$secY = time();
|
|
$secZ = ($secY - $secT);
|
|
|
|
if (!$q) {print "DONE. Script execution time in seconds: $secZ\n";}
|
|
}
|
|
|
|
exit;
|
|
|
|
|
|
|
|
sub event_logger
|
|
{
|
|
if ($SYSLOG)
|
|
{
|
|
### open the log file for writing ###
|
|
open(Lout, ">>$VDALOGfile")
|
|
|| die "Can't open $VDALOGfile: $!\n";
|
|
print Lout "$now_date|$event_string|\n";
|
|
close(Lout);
|
|
}
|
|
$event_string='';
|
|
}
|
|
|