19169 lines
906 KiB
PHP
19169 lines
906 KiB
PHP
<?php
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# vicidial.php - the web-based version of the astVICIDIAL client application
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#
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# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# Other scripts that this application depends on:
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# - vdc_db_query.php: Updates information in the database
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# - manager_send.php: Sends manager actions to the DB for execution
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# - conf_exten_check.php: time sync and status updater, calls in queue
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# - vdc_script_display.php: displays script with variables
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# - vdc_form_display.php: display custom fields form
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# - vdc_email_display.php: display email interface
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# - vdc_chat_display.php: display chat interface
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# - agc_agent_manager_chat_interface.php: display internal chats
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#
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# CHANGELOG
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# 50607-1426 - First Build of VICIDIAL web client basic login process finished
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# 50628-1620 - Added some basic formatting and worked on process flow
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# 50628-1715 - Startup variables mapped to javascript variables
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# 50629-1303 - Added Login Closer in-groups selection box and vla update
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# 50629-1530 - Rough layout for customer info form section and button links
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# 50630-1453 - Rough Manual Dial/Hangup with customer info displayed
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# 50701-1450 - Added vicidial_log entries on dial and hangup
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# 50701-1634 - Added Logout function
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# 50705-1259 - Added call disposition functionality
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# 50705-1432 - Added lead info DB update function
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# 50705-1658 - Added web form functionality
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# 50706-1043 - Added call park and pickup functions
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# 50706-1234 - Added Start/Stop Recording functionality
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# 50706-1614 - Added conference channels display option
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# 50711-1333 - Removed call check redundancy and fixed a span bug
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# 50727-1424 - Added customer channel and participant present sensing/alerts
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# 50804-1057 - Added SendDTMF function and reconfigured the transfer span
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# 50804-1224 - Added Local and Internal Closer transfer functions
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# 50804-1628 - Added Blind transfer, activated LIVE CALL image and fixed bugs
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# 50804-1808 - Added button images for left buttons
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# 50815-1151 - Added 3Way calling functions to Transfer-conf frame
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# 50815-1602 - Added images and buttons for xfer functions
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# 50816-1813 - Added basic autodial outbound call pickup functions
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# 50817-1113 - Fixes to auto_dialing call receipt
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# 50817-1234 - Added inbound call receipt capability
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# 50817-1541 - Added customer time display
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# 50818-1327 - Added stop-all-recordings-after-each-vicidial-call option
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# 50818-1703 - Added pretty login section
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# 50825-1200 - Modified form field lengths, added double-click dispositions
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# 50831-1603 - Fixed customer time bug and fronter display bug for CLOSER
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# 50901-1314 - Fixed CLOSER IN-GROUP Web Form bug
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# 50903-0904 - Added preview-lead code for manual dialing
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# 50904-0016 - Added ability to hangup manual dials before pickup
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# 50906-1319 - Added override for filters on xfer calls, fixed login display bug
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# 50909-1243 - Added hotkeys functionality for quick dispoing in auto-dial mode
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# 50912-0958 - Modified hotkeys function, agent must have user_level >= 5 to use
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# 50913-1212 - Added campaign_cid to 3rd party calls
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# 50923-1546 - Modified to work with language translation
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# 50926-1656 - Added campaign pull-down at login of active campaigns
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# 50928-1633 - Added manual dial alternate number dial option
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# 50930-1538 - Added session_id empty login failure and fixed 2 minor bugs
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# 51004-1656 - Fixed recording filename bug and new Spanish translation
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# 51020-1103 - Added campaign-specific recording control abilities
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# 51020-1352 - Added Basic vicidial_agent_log framework
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# 51021-1050 - Fixed custtime display and disable Enter/Return keypresses
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# 51021-1718 - Allows for multi-line comments (changes \n to !N in database)
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# 51110-1432 - Fixed non-standard http port issue
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# 51111-1047 - Added vicidial_agent_log lead_id earlier for manual dial
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# 51118-1305 - Activate multi-line comments from $multi_line_comments var
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# 51118-1313 - Move Transfer DIV to a floating span to preserve 800x600 view
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# 51121-1506 - Small PHP optimizations in many scripts and disabled globalize
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# 51129-1010 - Added ability to accept calls from other VICIDIAL servers
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# 51129-1254 - Fixed Hangups of other agents channels when customer hangs up
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# 51208-1732 - Created user-first login that looks for default phone info
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# 51219-1526 - Added variable framework for campaign and in-group scripts
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# 51221-1200 - Added SCRIPT tab, layout and functionality
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# 51221-1714 - Added auto-switch-to-SCRIPT-tab and auto-webform-popup
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# 51222-1605 - Added VMail message blind transfer button to xfer-conf frame
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# 51229-1028 - Added checks on web_form_address to allow for var in the DB value
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# 60117-1312 - Added Transfer-conf frame toggle on button press
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# 60208-1152 - Added DTMF-xfernumber preset links to xfer-conf frame
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# 60213-1129 - Added vicidial_users.hotkeys_active for any user hotkeys
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# 60213-1210 - Added ability to sort routing of calls by user_level
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# 60214-0932 - Initial Callback calendar display framework
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# 60214-1407 - Added ability to minimize the dispo screen to see info below
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# 60215-1104 - Added ANYONE scheduled callbacks functionality
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# 60410-1116 - Added persistant pause after dispo option and change dispo text
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# - Added web form submit that opens new window with dispo on submit
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# - Added PREVIOUS CALLBACK in customer info to flag callbacks
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# - Added link to try to hangup the call again in the dispo screen
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# - Added link noone-in-session screen to call agent phone again
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# - Added link customer-hungup screen to go straight to dispo screen
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# 60410-1532 - Added agent status and campaign calls dialing display option
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# 60411-1547 - Add ability to set callback as USERONLY and some basic formatting
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# 60413-1752 - Add basic USERONLY callback frame and listings
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# 60414-1039 - Changed manual dial preview and alt dial checkboxes to spans
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# - Added beta-level USERONLY callback functionality
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# - Added beta-level manual dialing with lead insertion functionality
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# 60415-1534 - Fixed manual dial lead preview and fixed manuald dial override bug
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# 60417-1108 - Added capability to do alt-number-dialing in auto-dial mode
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# - Changed several permissions to database-defined
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# 60419-1529 - Prevent manual dial or callbacks when alt-dial lead not finished
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# 60420-1647 - Fixed DiaLDiaLAltPhonE error, Call Agent Again DialControl error
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# 60421-1229 - Check GET/POST vars lines with isset to not trigger PHP NOTICES
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# 60424-1005 - Fixed Alt phone disabled bug for callbacks and manual dials
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# 60426-1058 - Added vicidial_user setting for default blended check for CLOSER
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# 60501-1008 - Added option to manual dial screen to manually lookup phone number
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# 60503-1653 - Fixed agentonly_callback not-defined bug in scheduled callbacks screen
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# 60504-1032 - Fixed manual dial display bug and transfer dispo alert bug
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# - Fixed recording filename display to not overrun 25 characters
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# 60510-1051 - Added Wrapup timer and wrapup message on wrapup screen after dispo
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# 60608-1453 - Added CLOSER campaign allowable in-groups limitations
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# 60609-1123 - Added add-number-to-DNC-list function and manual dial check DNC
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# 60619-1047 - Added variable filters to close security holes for login form
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# 60804-1710 - fixed scheduled CALLBK for other languages build
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# 60808-1145 - Added consultative transfers with customer data
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# 60808-2232 - Added campaign name to pulldown for login screen
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# 60809-1603 - Added option to locally transfer consult xfers
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# 60809-1732 - Added recheck of transferred channels before customer gone mesg
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# 60810-1011 - Fixed CXFER leave 3way call bugs
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# 60816-1602 - Added ALLCALLS recording delay option allcalls_delay
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# 60816-1716 - Fixed customer time display bug and client DST setting
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# 60821-1555 - Added option to omit phone_code on dialout of leads
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# 60821-1628 - Added ALLFORCE recording option
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# 60821-1643 - Added no_delete_sessions option to not delete sessions
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# 60822-0512 - Changed phone number fields to be maxlength of 12
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# 60829-1531 - Made compatible with WeBRooTWritablE setting in dbconnect.php
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# 60906-1152 - Added Previous CallBack info display span
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# 60906-1715 - Allow for Local phone extension conferences
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# 61004-1729 - Add ability to control volume per channel in "calls in this session"
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# 61122-1341 - Added vicidial_user_groups allowed_campaigns restrictions
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# 61122-1523 - Added more SCRIPT variables
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# 61128-2229 - Added vicidial_live_agents and vicidial_auto_calls manual dial entries
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# 61130-1617 - Added lead_id to MonitorConf for recording_log
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# 61221-1212 - Changed width to 760 to better fit 800x600 screens, widened SCRIPT
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# 70109-1128 - Fixed wrapup timer bug
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# 70109-1635 - Added option for HotKeys automatically dialing next number in manual mode
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# - Added option for alternate number dialing with hotkeys
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# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
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# 70118-1517 - Added vicidial_agent_log and vicidial_user_log logging of user_group
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# 70201-1249 - Added FAST DIAL option for manually dialing, added UTF8 compatible code
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# 70201-1703 - Fixed cursor bug for most text input fields
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# 70202-1453 - Added first portions of Agent Pause Codes
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# 70203-0108 - Finished Agent Pause Codes functionality
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# 70203-0930 - Added dialed_number to webform output
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# 70203-1010 - Added dialed_label to webform output
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# 70206-1201 - Fixed allow_closers bug
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# 70206-1332 - Added vicidial_recording_override users setting function
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# 70212-1252 - Fixed small issue with CXFER
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# 70213-1018 - Changed CXFER and AXFER to update customer information before transfer
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# 70214-1233 - Added queuemetrics_log_id field for server_id in queue_log
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# 70215-1240 - Added queuemetrics_log_id field for server_id in queue_log
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# 70222-1617 - Changed queue_log PAUSE/UNPAUSE to PAUSEALL/UNPAUSEALL
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# 70226-1252 - Added Mute/UnMute to agent screen
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# 70309-1035 - Allow amphersands and questions marks in comments to pass through
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# 70313-1052 - Allow pound signs(hash) in comments to pass through
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# 70316-1406 - Moved the MUTE button to be accessible during a transfer/conf
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# 70319-1446 - Added agent-deactive-display and disable customer info update functions
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# 70319-1626 - Added option to allow agent logins to campaigns with no leads in the hopper
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# 70320-1501 - Added option to allow retry of leave-3way-call from dispo screen
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# 70322-1545 - Added sipsak display ability
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# 70510-1319 - Added onUnload force Logout
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# 70806-1530 - Added Presets Dial links above agent mute button
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# 70823-2118 - Fixed XMLHTTPRequest, HotKeys and Scheduled Callbacks issues with MSIE
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# 70828-1443 - Added source_id to output of SCRIPTtab-IFRAME and WEBFORM
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# 71022-1427 - Added formatting of the customer phone number in the main status bar
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# 71029-1848 - Changed CLOSER-type campaign to not use campaign_id restrictions
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# 71101-1204 - Fixed bug in callback calendar with DST
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# 71116-0957 - Added campaign_weight and calls_today to the vla table insertion
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# 71120-1719 - Added XMLHTPRequest lookup of allowable campaigns for agents during login
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# 71122-0256 - Added auto-pause notification
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# 71125-1751 - Changed Transfer section to allow for selection of in-groups to send calls to
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# 71127-0408 - Added height and width settings for easier modification of screen size
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# 71129-2025 - restricted callbacks count and list to campaign only
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# 71223-0318 - changed logging of closer calls
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# 71226-1117 - added option to kick all calls from conference upon logout
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# 80109-1510 - added gender select list
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# 80116-1032 - added option on CLOSER-type campaigns to change in-groups when paused
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# 80317-2106 - added recording override options for inbound group calls
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# 80331-1433 - Added second transfer try for VICIDIAL transfers/hangups on manual dial calls
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# 80402-0121 - Fixes for manual dial transfers on some systems
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# 80407-2112 - Work on adding phone login load balancing across servers
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# 80416-0559 - Added ability to log computer_ip at login, set the $PhonESComPIP variable
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# 80428-0413 - UTF8 changes and testing
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# 80505-0054 - Added multi-phones load-balanced alias option
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# 80507-0932 - Fixed Script display bug (+ instead of space)
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# 80519-1425 - Added calls in queue display
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# 80523-1630 - Added Timeclock links
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# 80625-0047 - Added U option for gender, added date/phone display options
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# 80630-2210 - Added queue_log entries for Manual Dial
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# 80703-0139 - Added alter customer phone permissions
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# 80703-1106 - Added API functionality for Hangup and Dispo, added Agent Display Queue Count
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# 80707-2325 - Added vicidial_id to recording_log for tracking of vicidial or closer log to recording
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# 80709-0358 - Added Default alt phone dial hard-code option
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# 80719-1147 - Changed recording and senddtmf conf prefix
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# 80815-1014 - Added manual dial list restriction option
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# 80823-2123 - Fixed form scroll for IE, added copy to clipboard(IE-only feature)
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# 80831-0548 - Added Extended alt-dial-phone display information for non-manual calls
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# 80909-1717 - Added support for campaign-specific DNC lists
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# 80915-1754 - Rewrote leave-3way functions for external calling
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# 81002-1908 - Fixed double-login bug in some conditions
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# 81007-0945 - Added three_way_call_cid option for outbound 3way calls
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# 81010-1047 - Fixed conf calling prefix to use settings, other 3way improvements
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# 81011-1403 - Fixed bugs in leave3way when transferring a manual dial call
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# 81012-1729 - Added INBOUND_MAN dial method to allow manual list dialing and inbound calls
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# 81013-1644 - Fixed bug in leave 3way for manual dial fronters
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# 81015-0405 - Fixed bug related to hangups on 3way calls
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# 81016-0703 - Changed leave 3way to allow function at any time transfer-conf is available
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# 81020-1501 - Fixed bugs in queue_log logging
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# 81023-0411 - Added compatibility for dial-in agents using AGI, bug fixes
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# 81030-0403 - Added option to force Pause Codes on PAUSE
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# 81103-1427 - Added 3way call dial prefix
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# 81104-0140 - Added mysql error logging capability
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# 81104-1618 - Changed MySQL queries logging
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# 81106-0411 - Changedthe campaign login list behaviour
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# 81110-0057 - Changed Pause time to start new vicidial_agent_log on every pause
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# 81110-1514 - Added hangup_all_non_reserved to fix non-Hangup bug
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# 81119-1811 - webform backslash fix
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# 81124-2213 - Fixes blind transfer bug
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# 81209-1617 - Added campaign web form target option and web form address variables
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# 81211-0422 - Fixed Manual dial agent_log bug
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# 90102-1402 - Added time sync check notification
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# 90115-0619 - Added ability to send Local Closer to AGENTDIRECT agent_only
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# 90120-1719 - Added API pause/resume and number dial functionality
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# 90126-2302 - Added Vtiger login option and agent alert option
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# 90128-0230 - Added vendor_lead_code to API dial and manuald dial with lookup
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# 90202-0148 - Added option to disable BLENDED checkbox
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# 90209-0132 - Changed tab images and color scheme
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# 90303-1145 - Fixed rare manual dial live hangup bug
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# 90304-1333 - Added user-specific web vars option
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# 90305-0917 - Added prefix-choice and group-alias options for calls coming from API
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# 90307-1736 - Added Shift enforcement and manager override features
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# 90315-1009 - Changed revision for new trunk 2.2.0
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# 90320-0309 - Fixed agent log bug when using wrapup time
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# 90323-1555 - Initial call to agent phone now has campaign callerIDnumber
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# 90408-0104 - Added Vtiger callback record ability
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# 90508-0727 - Changed to PHP long tags
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# 90511-1018 - Added restriction not allowing dialing into agent sessions from manual dial
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# 90519-0635 - Fixed manual dial status and logging bug
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# 90525-1012 - Fixed transfer issue of auto-received call after manual dial call
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# 90529-0741 - Added nophone agent phone login that will not show any empty session alerts
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# 90531-0635 - Added option to hide customer phone number
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# 90611-1422 - Fixed multiple logging bugs
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# 90628-0655 - Added Quick Transfer button and Preset Prepopulate option
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# 90705-1400 - Added Agent view sidebar option
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# 90706-1432 - Added Agent view transfer selection
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# 90709-1649 - Fixed alt-number transfers and dispo variable reset for webform
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# 90712-2304 - Added ADD-ALL group selection, view calls in queue, grab call from queue, requeue button
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# 90717-0640 - Added dialed_label and dialed_number to script variables
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# 90721-1114 - Added rank and owner as vicidial_list fields
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# 90726-2012 - Added allow_alerts option
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# 90729-0647 - Added agent_display_dialable_leads option
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# 90730-0145 - Fixed bugs in re-queue and INBOUND_MAN with blended selected
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# 90808-0117 - Fixed manual dial calls today bug, added last_state_change to vicidial_live_agents
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# 90812-0046 - Added no-delete-sessions = 1 as default, unused sessions cleared out at timeclock end of day
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# 90814-0829 - Moved mute button next to hotkeys button
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# 90827-0133 - Reworked Script display code
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# 90827-1549 - Added list script override option, original_phone_login variable
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# 90831-1456 - Added active_agent_login_server option for servers
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# 90908-1038 - Added DEAD call display
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# 90909-0921 - Fixed park issues
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# 90916-1144 - Added Second web form button, Answering Machine Message change
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# 90917-1325 - Fixed script loading bug with customer webform at the same time
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# 90920-2108 - Changed web forms to use window.open instead of traditional links(IE7 compatibility issue)
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# 90923-1310 - Rolled back last change
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# 90928-1955 - Added lead update before closer transfer
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# 90930-2243 - Added Territory selection functions
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# 91108-2118 - Added QM pause code entry
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# 91111-1433 - Fixed Gender pulldown list display for IE, remove links for recording channels in SHOW CHANNELS
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# 91123-1801 - Added code for outbound_autodial field
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# 91130-2021 - Added code for manager override of in-group selection
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# 91204-1638 - Added recording_filename and recording_id script variables and script refresh link
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# 91205-2055 - Added CONSULTATIVE checkbox in a redesigned Transfer-Conf frame
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# 91206-2020 - Fixed vicidial_agent_log logging bug on logout when not paused
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# 91211-1412 - Added User custom variables and CRM login popup
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# 91219-0657 - Set pause code automatically on ReQueue and INBOUND_MAN Dial-Next-Number
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# 91228-1339 - Added API "fields update" functions and "timer action" functions
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# 100103-1250 - Added 3 more conf-presets, list ID override presets and call start/dispo URLs
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# 100107-0108 - Added dynamic screen size based on login screen browser dimensions
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# 100109-0801 - Added ALTNUM alt number status, fixed alt number dialing from setting
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# 100109-1338 - Fixed Manual dial live call detection
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# 100116-0709 - Added presets to script and web form variables
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# 100123-0954 - changes to AGENTDIRECT selection span
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# 100131-2233 - Added functions to allow for a webphone loaded in a separate IFRAME
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# 100203-0639 - Fixed logging issues related to INBOUND_MAN dial method
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# 100207-1103 - Changed Pause Codes function to allow for multiple pause codes per pause period
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# 100220-1040 - Added Call Log View and Customer Info View and fixed HotKeys position
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# 100221-1107 - Added Custom CID compatibility
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# 100301-1330 - Changed AGENTDIRECT user selection launching to AGENTS link next to number-to-dial field
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# 100302-2145 - Added scheduled callbacks alert feature
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# 100306-0852 - Added options.php optional file for setting interface options that will survive upgrade
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# 100309-0525 - Added queuemetrics_loginout option
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# 100313-0053 - Added display options for transfer/conf buttons
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# 100315-1148 - fix for rare recording_log uniqueid issue on manual dial calls to same number
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# 100317-1301 - Added agent_fullscreen User Group option
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# 100327-0901 - fix for manual dial answering machine message
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# 100331-1220 - Added human-readable hangup codes for manual dial
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# 100401-0019 - Added agent_choose_blended option
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# 100413-1349 - Various small logging fixes and extended alt-dial fixes
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# 100420-1009 - Added scheduled_callbacks_count option
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# 100423-1156 - Added more user logging data and manual_dial_override, blind monitor warnings, uniqueid display and codec features
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# 100428-0544 - Added uniqueid display option for PRESERVE
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# 100513-0714 - Added options.php option to hide the timeclock link
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# 100513-2337 - Changed user_login_first to attempt full login if phone_login/pass are filled in
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# 100527-2212 - Added API send_dtmf, transfer_conference and park_call functions
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# 100616-1622 - Allowed longer manual dial numbers
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# 100622-2209 - Added field labels
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# 100625-1118 - Added poor-network-connection-mitigating code
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# 100629-1158 - Added initial code for custom list fields
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# 100702-1315 - Custom List Fields functionality enabled
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# 100712-1441 - Added entry_list_id field to vicidial_list to preserve link to custom fields if any
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# 100723-1522 - Added LOCKED options for quick transfer button feature
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# 100726-1233 - Added HANGUP, CALLMENU, EXTENSION, IN_GROUP timer actions
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# 100803-2324 - Cleanup of URLDecode (issue #375)
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# 100811-0810 - Added webphone_url_override option from user Groups
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# 100813-0554 - Added Campaign presets
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# 100815-1015 - Added manual_dial_prefix campaign option
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# 100823-1605 - Added DID variables for webform and scripting
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# 100827-1436 - Added webphone dialpad options
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# 100902-0046 - Added initial loading screen
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# 100902-1349 - Added closecallid, xfercallid, agent_log_id as webform and script variables
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# 100908-0955 - Added customer 3way hangup
|
|
# 100912-1304 - Changed Dispo screen phone number display to dialed_number
|
|
# 100927-1616 - Added custom fields ability to web forms and optimized related code
|
|
# 101004-1322 - Added "IVR Park Call" button in agent interface
|
|
# 101006-1358 - Raised limits on several dynamic items from the database
|
|
# 101008-0356 - Added manual_preview_dial and two new variables for recording filenames
|
|
# 101012-1656 - Added scroll command at dispo submission to for scrolling to the top of the screen
|
|
# 101024-1639 - Added parked call counter
|
|
# 101108-0110 - Added ADDMEMBER option for queue_log
|
|
# 101124-0436 - Added manual dial queue and manual dial call time check features
|
|
# 101125-2151 - Changed CIDname for 3way calls
|
|
# 101128-0102 - Added list webform override options
|
|
# 101207-1621 - Added scroll to the top after in-group, pause code, etc... selections, and added focus blur to several functions
|
|
# 101208-1210 - Fixed focus/blur coding to work after Dispo
|
|
# 101216-1758 - Added the ability to hide fields if the label is set to ---HIDE--- in System Settings
|
|
# 101227-1645 - Added dialplan off toggle options, and settings and code changes for top bar webphone
|
|
# 110109-1205 - Added queuemetrics_loginout NONE option
|
|
# 110112-1254 - Added options.php option for focus/blur/enter functions
|
|
# 110129-1050 - Changed to XHTML compliant formatting, issue #444
|
|
# 110208-1202 - Made scheduled callbacks notice move when on script/form tabs
|
|
# 110212-2206 - Added scheduled callback custom statuses compatibility
|
|
# 110215-1412 - Added my_callback_option and per_call_notes options
|
|
# 110218-1522 - Added agent_lead_search feature
|
|
# 110221-1251 - Changed statuses display to keep track of non-selectable statuses
|
|
# 110224-1713 - Added compatibility with QM phone environment logging, QM pause code last call logging and active server twin check
|
|
# 110225-1231 - Changed scheduled callbacks list to allow clicking to see lead info without dialing, and separate dial link
|
|
# 110303-2321 - Added notice of on-hook phone use, and ability to click 'ring' to call into session, minor queue_log fix
|
|
# 110304-1623 - Added callback count notification defer options
|
|
# 110310-0331 - Added auto-pause/resume functions in auto-dial mode for pre-call work
|
|
# 110310-1627 - Changed most browser alerts to HTML alerts, other bug fixes
|
|
# 110322-0923 - Allowed hiding of gender pulldown
|
|
# 110413-1244 - Added ALT dialing from scheduled callback list, and other formatting changes
|
|
# 110420-1211 - Added web_vars variable
|
|
# 110428-1549 - Added use of manual_dial_cid setting
|
|
# 110430-1126 - Added ability to use external_dial API function with lead_id and alt_dial options
|
|
# 110430-1924 - Added post_phone_time_diff_alert campaign feature
|
|
# 110506-1612 - Added custom_3way_button_transfer button feature
|
|
# 110510-1637 - Added number validation to custom_3way_button_transfer function
|
|
# 110526-1723 - Added webphone_auto_answer option
|
|
# 110528-1033 - Added waiting_on_dispo manual dial check
|
|
# 110531-2158 - Added callback_days_limit campaign feature
|
|
# 110619-2005 - Added disable_dispo_ options
|
|
# 110624-2311 - Added screen labels option and status display fields option
|
|
# 110626-2234 - Added queuemetrics_pe_phone_append
|
|
# 110707-1412 - Added last_inbound_call_time and finish compatibility
|
|
# 110713-0048 - Allow for full hiding of the phone number field label
|
|
# 110718-1159 - Added logging of skipped leads
|
|
# 110719-0854 - Removed debug output and small display alignment changes
|
|
# 110723-2308 - Complete hiding of phone numbers in logs when alter phone is set to HIDE
|
|
# 110730-2240 - Added option to hide dispo statuses, only to be used with API
|
|
# 110802-0122 - Added call_id variable
|
|
# 110911-1604 - Added API logout function
|
|
# 110916-1514 - Fixed dial timeout to check for dial_timeout setting and greater than 49 seconds
|
|
# 110919-1603 - Added Phone login load balancing grouping options
|
|
# 111015-2037 - Added contact search functions
|
|
# 111018-1528 - Added more contact fields, added code to prevent API transfer duplicates
|
|
# 111021-1623 - Fix for rare stuck vac issue with manual alt dial
|
|
# 111024-1237 - Added callback_list_calltime option
|
|
# 111114-0039 - Added scheduled callback and qm-dispo-code fields to API
|
|
# 111202-1444 - Added grade-random next-agent-call options
|
|
# 111227-1940 - Added Timer Action for Dx_DIAL_QUIET options
|
|
# 120213-2029 - Changed consultative transfer with custom fields behavior for better data updating
|
|
# 120223-2119 - Removed logging of good login passwords if webroot writable is enabled
|
|
# 120308-1617 - Added compatibility for DAHDI phones using asterisk version for server > 1.4.21.2
|
|
# 120403-1204 - Fixed issue with MANUAL dial method hotkeys, added 1 second delay
|
|
# 120420-1621 - Forked 2.4 to branches, changing trunk to 2.6
|
|
# 120427-1718 - Fixed 3-way logging issue
|
|
# 120512-0849 - Added In-Group Manual Dial functions
|
|
# 120518-1225 - Added transfer call to answering machine message with hotkey (LTMG or XFTAMM)
|
|
# 120810-0056 - Added recording api function
|
|
# 120819-1747 - Added vicidial_session_data logging for webphone api function
|
|
# 120914-1357 - Added group_alias to transfer_conference function
|
|
# 121025-2335 - Do not allow AGENTDIRECT transfers without a user defined
|
|
# 121029-0122 - Added pause_after_next_call and owner_populate campaign options
|
|
# 121114-1759 - Fixed manual dial lead preview script variable issue
|
|
# 121114-1937 - Added INGROUP recording option
|
|
# 121116-1407 - Added QC functionality
|
|
# 121129-2149 - Corrected hotkeys activation conditions
|
|
# 121130-0734 - Fixed call notes amphersand issue #612
|
|
# 121206-0634 - Added inbound lead search feature
|
|
# 121222-2315 - Added inbound email features
|
|
# 130220-1214 - Fixed issue with 3-way call dial timeout
|
|
# 130328-0006 - Converted ereg to preg functions
|
|
# 130328-0934 - Applied changes from Issue #655
|
|
# 130328-1017 - Added validation for agent manual dial permission on DIAL links
|
|
# 130402-2250 - Added user_group variable in scripts, forms and webforms
|
|
# 130412-1359 - Added SIP message for failed calls
|
|
# 130417-1937 - Changed locked agent choose in-group/closer/territories to auto-close
|
|
# 130508-2223 - Cleanup for other language builds
|
|
# 130508-2307 - Branched 2.7, trunk becomes 2.8
|
|
# 130603-2209 - Added login lockout for 15 minutes after 10 failed logins, and other security fixes
|
|
# 130615-1125 - Added recording_id to dispo url
|
|
# 130625-0841 - Added more user log data on login
|
|
# 130705-1439 - Added optional encrypted passwords compatibility
|
|
# 130718-0745 - Added recording_filename to dispo_call_url
|
|
# 130802-1134 - Changed to PHP mysqli functions
|
|
# 130822-0656 - Changed all require to require_once in agc directory for PHP backward compatibility
|
|
# 130903-1920 - Added security check for browser window name, see launch.php for more information
|
|
# 130925-2119 - Fixed span order issue
|
|
# 131007-1348 - Added mrglock_ig_select_ct options.php setting
|
|
# 131010-2149 - Added option to allow manual dial by lead_id
|
|
# 131208-2331 - Added campaign options for max dead, dispo and pause time. Changed CB blink to CSS
|
|
# 131209-1604 - Addded called_count logging
|
|
# 131210-1354 - Fixed manual dial CID choice issue with AC-CID settings
|
|
# 140107-2034 - Added webserver/url login logging
|
|
# 140126-0741 - Added pause code API function
|
|
# 140204-1230 - Added check for valid date in call log view
|
|
# 140214-1851 - Added preview_dial_action API function
|
|
# 140301-2059 - Added API functions options for SEARCH for phone within lead_id and Dial Next Number
|
|
# 140302-1018 - Changes to allow for & and + in standard fields
|
|
# 140312-2109 - Added CALLID as recording filename variable
|
|
# 140403-1731 - Added recording filename API append option
|
|
# 140418-0937 - Added max inbound calls feature
|
|
# 140423-1728 - Added campaign options manual_dial_search_checkbox and hide_call_log_info
|
|
# 140428-1514 - Added pause_type
|
|
# 140429-2040 - Added called_count and call notes display option as script and form variables
|
|
# 140519-1011 - Fixed calls in this session to not count monitoring channels
|
|
# 140521-2147 - Added manual alt dial options and more agent login error messages
|
|
# 140609-2246 - Fixed issue with webform2 button after manual alt-dial
|
|
# 140612-2152 - branched 2.9 version, raised trunk to 2.10
|
|
# 140617-1041 - Fixed issue with non-latin, issue #773
|
|
# 140617-2015 - Added vicidial_users wrapup_seconds_override option
|
|
# 140621-1557 - Added update_settings call to grab selected user and campaign settings more frequently
|
|
# 140623-1710 - Added wrapup_bypass setting
|
|
# 140626-0757 - Added wrapup_after_hotkey setting
|
|
# 140630-0921 - Added the FSCREEN option to Wrapup message to allow for message only display
|
|
# 140703-1658 - Several logging fixes, mostly related to manual dial calls
|
|
# 140706-0932 - Added callback_time_24hour for callback setting screen
|
|
# 140811-1219 - Changed to use QXZ function for echoing text
|
|
# 140822-0900 - Fixed issue with phone alias login
|
|
# 140902-0826 - Added callback_active_limit and callback_active_limit_override
|
|
# 140918-1606 - Fixed manual dial pause warning issue
|
|
# 141105-1153 - Fixed issue with AGENTDIRECT transfers to agents with IDs over 7 characters long
|
|
# 141113-1431 - Added admin_test option to allow login on active_agent=N servers
|
|
# 141116-1805 - Fixed issue #801
|
|
# 141118-1229 - Formatting changes for QXZ output
|
|
# 141118-1439 - Added agent_email as webform and script variable
|
|
# 141121-1005 - Added new QC and comments campaign options
|
|
# 141124-1144 - Added new Callback Comments campaign option
|
|
# 141124-2146 - Added show_previous_callback campaign option
|
|
# 141124-2217 - Fix for issue #798
|
|
# 141124-2234 - Added clear_script campaign option
|
|
# 141125-0100 - Added parked_hangup code
|
|
# 141125-1235 - Fixed issue with lead info not being updated when Max Dead time is triggered
|
|
# 141128-0848 - Code cleanup for QXZ functions
|
|
# 141204-1211 - Added more error checking on login
|
|
# 141207-1155 - Added pause_trigger to logout to force pause before running logout process
|
|
# 141216-1859 - Added agent choose language option
|
|
# 141222-2035 - Fix for issue #811
|
|
# 141223-2109 - Fix for hide_gender issue
|
|
# 141227-1759 - Found missing phrase for QXZ
|
|
# 141229-1429 - Changed single-quote QXZ arguments to double-quotes
|
|
# 150101-1516 - Updated for 2015
|
|
# 150108-1725 - Added more validation for API transfer commands
|
|
# 150111-1545 - Added manual_dial_search_filter campaign option(Issue #812)
|
|
# 150114-2052 - Added list_name web url variable
|
|
# 150117-1445 - Added NAME as status display variable
|
|
# 150117-1524 - Changed Pause/Resume buttons to single button(Issue #814)
|
|
# 150122-0629 - Fixed issue with double dispo warning, Fixed issue with alt-dial/preview-dial custom form reset
|
|
# 150123-1505 - Fixed issue with manual dial hotkey usage and agent logs
|
|
# 150129-0828 - Added confirmation if agent tries to leave the page without logging out, issue #821
|
|
# 150202-0829 - Reconfigured hotkeys and auto-manual-dial for less delay
|
|
# 150203-1331 - Small changes to improve manual dial hotkey use
|
|
# 150204-1911 - Changed Manual hotkey auto-manual-dial to a variable delay depending on dispo processing time
|
|
# 150210-1225 - Added LOCK options for manual_dial_search_checkbox, fixed missing QXZ tags(issue #827)
|
|
# 150212-0034 - Added case-sensitive user validation(issue #682)
|
|
# 150218-1356 - Fixes for QXZ enclosed in single-quotes
|
|
# 150220-1533 - Fix for leave page confirmation after logout and QXZ fixes
|
|
# 150302-0950 - Release of 2.11 stable branch and raising trunk to 2.12
|
|
# 150309-0315 - Added custom agent login prompt option
|
|
# 150405-1410 - Fixed issue with API dialing and preview
|
|
# 150418-2206 - Fixed issue with manual dial with hotkeys in RATIO method, issue #836
|
|
# 150428-1735 - Added web form three
|
|
# 150522-1254 - Fixed issue #859
|
|
# 150608-1126 - Added campaign option to disable the manual dial override field
|
|
# 150609-1736 - Added status_display_ingroup option
|
|
# 150609-1917 - Added list_description web url variable
|
|
# 150610-0940 - Added customer_gone_seconds campaign option
|
|
# 150701-1211 - Modified mysqli_error() to mysqli_connect_error() where appropriate
|
|
# 150704-0005 - Changed disposubmit to be blocking before resume, Issue #863
|
|
# 150712-2045 - Changed dispo call url to operate through a separate AJAX process
|
|
# 150723-1741 - Created method for logging agent button/link clicks
|
|
# 150725-1744 - Added Agent Display Fields campaign option
|
|
# 150727-0908 - Added default_language
|
|
# 150808-1439 - Added compatibility for custom fields data option
|
|
# 150909-0212 - Fixed MDlogEPOCH variable issue #882
|
|
# 150917-0926 - Added dynamic default field maxlengths based on DB schema
|
|
# 150923-1952 - Added DID custum fields as web and form variables
|
|
# 150928-1205 - Fixed issue with API transfers and dial_override flag
|
|
# 151022-0004 - Added audio alert when email arrives, issue #899
|
|
# 151028-1458 - Added status groups statuses feature with min/max seconds qualifiers for statuses
|
|
# 151119-1925 - Fixed issue with scheduled callbacks and status groups
|
|
# 151125-0942 - Fixed manual call only logging bug
|
|
# 151212-0922 - Added all chat functionality
|
|
# 151218-1200 - Fixes for chat security and language translation
|
|
# 151229-2240 - Fixed issue #907, script reload after canceling manual 3way call
|
|
# 151229-2331 - Added campaign setting for manual_dial_timeout, Issue #903
|
|
# 151230-0911 - Fixed transfer of parked call logging issue #901
|
|
# 160101-1131 - Added code to handle routing initiated recordings
|
|
# 160104-1237 - Added images for live chat and email, and dead chat
|
|
# 160106-2215 - Deactivated several call action buttons while Email/Chat handling
|
|
# 160306-1019 - Added more webphone options
|
|
# 160326-0941 - Fixed issue #933, variables
|
|
# 160326-1001 - Fixed issue #934, phone_login
|
|
# 160331-2129 - Fixed missing start and dispo call url variables, issue #938
|
|
# 160414-0922 - Added default_phone_code system settings option
|
|
# 160420-1342 - Fixed text link overlaps with other languages
|
|
# 160428-1826 - Fixed user_authorization bug
|
|
# 160706-1438 - Redesign for loading, login and logout screens. Added Screen Colors. Logging of browser width/height
|
|
# 160731-1102 - Added option to automatically dial the next number after X seconds in a manual dial mode
|
|
# 160901-1728 - Added last_local_call_time display field
|
|
# 160915-0955 - Added ---READONLY--- option for most screen labels
|
|
# 161019-0031 - Added ---REQUIRED--- option for most screen labels
|
|
# 161029-0858 - Added option to park xfer channel
|
|
# 161102-1121 - Fixed QM partition problem
|
|
# 161106-2221 - Changed to screen colors for main tab logo, other small style changes
|
|
# 161117-1532 - Changed default main screen logo background color to white(screen color standard row 5)
|
|
# 161126-2152 - Release of 2.13 stable branch and raising trunk to 2.14
|
|
# 161217-0826 - Added debug logging of dead call trigger
|
|
# 161222-0727 - Fixed issue with Scheduled Callbacks with tilde'~' in text fields
|
|
# 161222-1111 - Added more debug logging of events
|
|
# 170201-2215 - Fixes for pause-while-call-coming-in issues
|
|
# 170207-1314 - Added user option api_only_user
|
|
# 170217-1359 - Added dead_to_dispo campaign option
|
|
# 170220-1306 - Added external_lead_id trigger for switch_lead API function
|
|
#
|
|
|
|
$version = '2.14-510c';
|
|
$build = '170220-1306';
|
|
$mel=1; # Mysql Error Log enabled = 1
|
|
$mysql_log_count=87;
|
|
$one_mysql_log=0;
|
|
$DB=0;
|
|
|
|
require_once("dbconnect_mysqli.php");
|
|
require_once("functions.php");
|
|
|
|
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
|
|
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
|
|
if (isset($_GET["JS_browser_width"])) {$JS_browser_width=$_GET["JS_browser_width"];}
|
|
elseif (isset($_POST["JS_browser_width"])) {$JS_browser_width=$_POST["JS_browser_width"];}
|
|
if (isset($_GET["JS_browser_height"])) {$JS_browser_height=$_GET["JS_browser_height"];}
|
|
elseif (isset($_POST["JS_browser_height"])) {$JS_browser_height=$_POST["JS_browser_height"];}
|
|
if (isset($_GET["phone_login"])) {$phone_login=$_GET["phone_login"];}
|
|
elseif (isset($_POST["phone_login"])) {$phone_login=$_POST["phone_login"];}
|
|
if (isset($_GET["phone_pass"])) {$phone_pass=$_GET["phone_pass"];}
|
|
elseif (isset($_POST["phone_pass"])) {$phone_pass=$_POST["phone_pass"];}
|
|
if (isset($_GET["VD_login"])) {$VD_login=$_GET["VD_login"];}
|
|
elseif (isset($_POST["VD_login"])) {$VD_login=$_POST["VD_login"];}
|
|
if (isset($_GET["VD_pass"])) {$VD_pass=$_GET["VD_pass"];}
|
|
elseif (isset($_POST["VD_pass"])) {$VD_pass=$_POST["VD_pass"];}
|
|
if (isset($_GET["VD_campaign"])) {$VD_campaign=$_GET["VD_campaign"];}
|
|
elseif (isset($_POST["VD_campaign"])) {$VD_campaign=$_POST["VD_campaign"];}
|
|
if (isset($_GET["VD_language"])) {$VD_language=$_GET["VD_language"];}
|
|
elseif (isset($_POST["VD_language"])) {$VD_language=$_POST["VD_language"];}
|
|
if (isset($_GET["relogin"])) {$relogin=$_GET["relogin"];}
|
|
elseif (isset($_POST["relogin"])) {$relogin=$_POST["relogin"];}
|
|
if (isset($_GET["MGR_override"])) {$MGR_override=$_GET["MGR_override"];}
|
|
elseif (isset($_POST["MGR_override"])) {$MGR_override=$_POST["MGR_override"];}
|
|
if (isset($_GET["admin_test"])) {$admin_test=$_GET["admin_test"];}
|
|
elseif (isset($_POST["admin_test"])) {$admin_test=$_POST["admin_test"];}
|
|
if (!isset($phone_login))
|
|
{
|
|
if (isset($_GET["pl"])) {$phone_login=$_GET["pl"];}
|
|
elseif (isset($_POST["pl"])) {$phone_login=$_POST["pl"];}
|
|
}
|
|
if (!isset($phone_pass))
|
|
{
|
|
if (isset($_GET["pp"])) {$phone_pass=$_GET["pp"];}
|
|
elseif (isset($_POST["pp"])) {$phone_pass=$_POST["pp"];}
|
|
}
|
|
if (isset($VD_campaign))
|
|
{
|
|
$VD_campaign = strtoupper($VD_campaign);
|
|
$VD_campaign = preg_replace("/\s/i",'',$VD_campaign);
|
|
}
|
|
if (!isset($flag_channels))
|
|
{
|
|
$flag_channels=0;
|
|
$flag_string='';
|
|
}
|
|
|
|
### security strip all non-alphanumeric characters out of the variables ###
|
|
$DB=preg_replace("/[^0-9a-z]/","",$DB);
|
|
$phone_login=preg_replace("/[^\,0-9a-zA-Z]/","",$phone_login);
|
|
$phone_pass=preg_replace("/[^-_0-9a-zA-Z]/","",$phone_pass);
|
|
$VD_login=preg_replace("/\'|\"|\\\\|;| /","",$VD_login);
|
|
$VD_pass=preg_replace("/\'|\"|\\\\|;| /","",$VD_pass);
|
|
$VD_campaign = preg_replace("/[^-_0-9a-zA-Z]/","",$VD_campaign);
|
|
$VD_language = preg_replace("/\'|\"|\\\\|;/","",$VD_language);
|
|
$admin_test = preg_replace("/[^0-9a-zA-Z]/","",$admin_test);
|
|
|
|
$forever_stop=0;
|
|
|
|
$isdst = date("I");
|
|
$StarTtimE = date("U");
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
$tsNOW_TIME = date("YmdHis");
|
|
$FILE_TIME = date("Ymd-His");
|
|
$loginDATE = date("Ymd");
|
|
$CIDdate = date("ymdHis");
|
|
$month_old = mktime(11, 0, 0, date("m"), date("d")-2, date("Y"));
|
|
$past_month_date = date("Y-m-d H:i:s",$month_old);
|
|
$minutes_old = mktime(date("H"), date("i")-2, date("s"), date("m"), date("d"), date("Y"));
|
|
$past_minutes_date = date("Y-m-d H:i:s",$minutes_old);
|
|
$JS_date = $StarTtimE."000"; # milliseconds since epoch or "16,3,31,8,56,1,0" year,month,day,hour,minute,second,millisecond
|
|
$webphone_width = 460;
|
|
$webphone_height = 500;
|
|
$VUselected_language = '';
|
|
|
|
$random = (rand(1000000, 9999999) + 10000000);
|
|
|
|
|
|
$stmt="SELECT user,selected_language from vicidial_users where user='$VD_login';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01081',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$sl_ct = mysqli_num_rows($rslt);
|
|
if ($sl_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$VUuser = $row[0];
|
|
$VUselected_language = $row[1];
|
|
}
|
|
|
|
#############################################
|
|
##### START SYSTEM_SETTINGS LOOKUP #####
|
|
$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active,enable_second_webform,user_territories_active,static_agent_url,custom_fields_enabled,pllb_grouping_limit,qc_features_active,allow_emails,callback_time_24hour,enable_languages,language_method,meetme_enter_login_filename,meetme_enter_leave3way_filename,enable_third_webform,default_language,active_modules,allow_chats,chat_url,default_phone_code,agent_screen_colors,manual_auto_next,agent_xfer_park_3way,admin_web_directory,agent_script FROM system_settings;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01001',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysqli_num_rows($rslt);
|
|
if ($qm_conf_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$non_latin = $row[0];
|
|
$vdc_header_date_format = $row[1];
|
|
$vdc_customer_date_format = $row[2];
|
|
$vdc_header_phone_format = $row[3];
|
|
$WeBRooTWritablE = $row[4];
|
|
$timeclock_end_of_day = $row[5];
|
|
$vtiger_url = $row[6];
|
|
$enable_vtiger_integration = $row[7];
|
|
$outbound_autodial_active = $row[8];
|
|
$enable_second_webform = $row[9];
|
|
$user_territories_active = $row[10];
|
|
$static_agent_url = $row[11];
|
|
$custom_fields_enabled = $row[12];
|
|
$SSpllb_grouping_limit = $row[13];
|
|
$qc_enabled = $row[14];
|
|
$email_enabled = $row[15];
|
|
$callback_time_24hour = $row[16];
|
|
$SSenable_languages = $row[17];
|
|
$SSlanguage_method = $row[18];
|
|
$meetme_enter_login_filename = $row[19];
|
|
$meetme_enter_leave3way_filename = $row[20];
|
|
$enable_third_webform = $row[21];
|
|
$default_language = $row[22];
|
|
$active_modules = $row[23];
|
|
$chat_enabled = $row[24];
|
|
$chat_URL = $row[25];
|
|
$default_phone_code = $row[26];
|
|
$agent_screen_colors = $row[27];
|
|
$SSmanual_auto_next = $row[28];
|
|
$SSagent_xfer_park_3way = $row[29];
|
|
$admin_web_directory = $row[30];
|
|
$SSagent_script = $row[31];
|
|
}
|
|
else
|
|
{
|
|
echo _QXZ("ERROR: System Settings missing")."\n";
|
|
exit;
|
|
}
|
|
##### END SETTINGS LOOKUP #####
|
|
###########################################
|
|
|
|
if ($non_latin < 1)
|
|
{
|
|
$VD_login=preg_replace("/[^-_0-9a-zA-Z]/","",$VD_login);
|
|
$VD_pass=preg_replace("/[^-_0-9a-zA-Z]/","",$VD_pass);
|
|
}
|
|
|
|
if ($force_logout)
|
|
{
|
|
echo _QXZ("You have now logged out. Thank you")."\n";
|
|
exit;
|
|
}
|
|
|
|
|
|
##### DEFINABLE SETTINGS AND OPTIONS
|
|
###########################################
|
|
|
|
# set defaults for hard-coded variables
|
|
$conf_silent_prefix = '5'; # vicidial_conferences prefix to enter silently and muted for recording
|
|
$dtmf_silent_prefix = '7'; # vicidial_conferences prefix to enter silently
|
|
$HKuser_level = '1'; # minimum vicidial user_level for HotKeys
|
|
$campaign_login_list = '1'; # show drop-down list of campaigns at login
|
|
$manual_dial_preview = '1'; # allow preview lead option when manual dial
|
|
$multi_line_comments = '1'; # set to 1 to allow multi-line comment box
|
|
$user_login_first = '0'; # set to 1 to have the vicidial_user login before the phone login
|
|
$view_scripts = '1'; # set to 1 to show the SCRIPTS tab
|
|
$dispo_check_all_pause = '0'; # set to 1 to allow for persistent pause after dispo
|
|
$callholdstatus = '1'; # set to 1 to show calls on hold count
|
|
$agentcallsstatus = '0'; # set to 1 to show agent status and call dialed count
|
|
$campagentstatctmax = '3'; # Number of seconds for campaign call and agent stats
|
|
$show_campname_pulldown = '1'; # set to 1 to show campaign name on login pulldown
|
|
$webform_sessionname = '1'; # set to 1 to include the session_name in webform URL
|
|
$local_consult_xfers = '1'; # set to 1 to send consultative transfers from original server
|
|
$clientDST = '1'; # set to 1 to check for DST on server for agent time
|
|
$no_delete_sessions = '1'; # set to 1 to not delete sessions at logout
|
|
$volumecontrol_active = '1'; # set to 1 to allow agents to alter volume of channels
|
|
$PreseT_DiaL_LinKs = '0'; # set to 1 to show a DIAL link for Dial Presets
|
|
$LogiNAJAX = '1'; # set to 1 to do lookups on campaigns for login
|
|
$HidEMonitoRSessionS = '1'; # set to 1 to hide remote monitoring channels from "session calls"
|
|
$hangup_all_non_reserved= '1'; # set to 1 to force hangup all non-reserved channels upon Hangup Customer
|
|
$LogouTKicKAlL = '1'; # set to 1 to hangup all calls in session upon agent logout
|
|
$PhonESComPIP = '1'; # set to 1 to log computer IP to phone if blank, set to 2 to force log each login
|
|
$DefaulTAlTDiaL = '0'; # set to 1 to enable ALT DIAL by default if enabled for the campaign
|
|
$AgentAlert_allowed = '1'; # set to 1 to allow Agent alert option
|
|
$disable_blended_checkbox='0'; # set to 1 to disable the BLENDED checkbox from the in-group chooser screen
|
|
$hide_timeclock_link = '0'; # set to 1 to hide the timeclock link on the agent login screen
|
|
$conf_check_attempts = '3'; # number of attempts to try before loosing webserver connection, for bad network setups
|
|
$focus_blur_enabled = '0'; # set to 1 to enable the focus/blur enter key blocking(some IE instances have issues)
|
|
$consult_custom_delay = '2'; # number of seconds to delay consultative transfers when customfields are active
|
|
$mrglock_ig_select_ct = '4'; # number of seconds to leave in-group select screen open if agent select is disabled
|
|
$link_to_grey_version = '1'; # show link to old grey version of agent screen at login screen, next to timeclock link
|
|
|
|
$TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen, FOR DEBUG ONLY
|
|
|
|
$stretch_dimensions = '1'; # sets the vicidial screen to the size of the browser window
|
|
$BROWSER_HEIGHT = 500; # set to the minimum browser height, default=500
|
|
$BROWSER_WIDTH = 770; # set to the minimum browser width, default=770
|
|
$webphone_width = 460; # set the webphone frame width
|
|
$webphone_height = 500; # set the webphone frame height
|
|
$webphone_pad = 0; # set the table cellpadding for the webphone
|
|
$webphone_location = 'right'; # set the location on the agent screen 'right' or 'bar'
|
|
$MAIN_COLOR = '#CCCCCC'; # old default is E0C2D6
|
|
$SCRIPT_COLOR = '#E6E6E6'; # old default is FFE7D0
|
|
$FORM_COLOR = '#EFEFEF';
|
|
$SIDEBAR_COLOR = '#F6F6F6';
|
|
|
|
$window_validation = 0; # set to 1 to disallow direct logins to vicidial.php
|
|
$win_valid_name = 'subwindow_launch'; # only window name to allow if validation enabled
|
|
|
|
# if options file exists, use the override values for the above variables
|
|
# see the options-example.php file for more information
|
|
if (file_exists('options.php'))
|
|
{
|
|
require_once('options.php');
|
|
}
|
|
|
|
##### BEGIN Define colors and logo #####
|
|
$SSmenu_background='015B91';
|
|
$SSframe_background='D9E6FE';
|
|
$SSstd_row1_background='9BB9FB';
|
|
$SSstd_row2_background='B9CBFD';
|
|
$SSstd_row3_background='8EBCFD';
|
|
$SSstd_row4_background='B6D3FC';
|
|
$SSstd_row5_background='FFFFFF';
|
|
$SSalt_row1_background='BDFFBD';
|
|
$SSalt_row2_background='99FF99';
|
|
$SSalt_row3_background='CCFFCC';
|
|
|
|
if ($agent_screen_colors != 'default')
|
|
{
|
|
$stmt = "SELECT menu_background,frame_background,std_row1_background,std_row2_background,std_row3_background,std_row4_background,std_row5_background,alt_row1_background,alt_row2_background,alt_row3_background,web_logo FROM vicidial_screen_colors where colors_id='$agent_screen_colors';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01XXX',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysqli_num_rows($rslt);
|
|
if ($qm_conf_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$SSmenu_background = $row[0];
|
|
$SSframe_background = $row[1];
|
|
$SSstd_row1_background = $row[2];
|
|
$SSstd_row2_background = $row[3];
|
|
$SSstd_row3_background = $row[4];
|
|
$SSstd_row4_background = $row[5];
|
|
$SSstd_row5_background = $row[6];
|
|
$SSalt_row1_background = $row[7];
|
|
$SSalt_row2_background = $row[8];
|
|
$SSalt_row3_background = $row[9];
|
|
$SSweb_logo = $row[10];
|
|
}
|
|
}
|
|
$Mhead_color = $SSstd_row5_background;
|
|
$Mmain_bgcolor = $SSmenu_background;
|
|
|
|
$selected_logo = "./images/vicidial_admin_web_logo.png";
|
|
$logo_new=0;
|
|
$logo_old=0;
|
|
if (file_exists('../$admin_web_directory/images/vicidial_admin_web_logo.png')) {$logo_new++;}
|
|
if (file_exists('vicidial_admin_web_logo.gif')) {$logo_old++;}
|
|
if ($SSweb_logo=='default_new')
|
|
{
|
|
$selected_logo = "./images/vicidial_admin_web_logo.png";
|
|
}
|
|
if ( ($SSweb_logo=='default_old') and ($logo_old > 0) )
|
|
{
|
|
$selected_logo = "../$admin_web_directory/vicidial_admin_web_logo.gif";
|
|
}
|
|
if ( ($SSweb_logo!='default_new') and ($SSweb_logo!='default_old') )
|
|
{
|
|
if (file_exists("../$admin_web_directory/images/vicidial_admin_web_logo$SSweb_logo"))
|
|
{
|
|
$selected_logo = "../$admin_web_directory/images/vicidial_admin_web_logo$SSweb_logo";
|
|
}
|
|
}
|
|
##### END Define colors and logo #####
|
|
|
|
$hide_gender=0;
|
|
$US='_';
|
|
$CL=':';
|
|
$AT='@';
|
|
$DS='-';
|
|
$date = date("r");
|
|
$ip = getenv("REMOTE_ADDR");
|
|
$browser = getenv("HTTP_USER_AGENT");
|
|
$script_name = getenv("SCRIPT_NAME");
|
|
$server_name = getenv("SERVER_NAME");
|
|
$server_port = getenv("SERVER_PORT");
|
|
if (preg_match("/443/i",$server_port)) {$HTTPprotocol = 'https://';}
|
|
else {$HTTPprotocol = 'http://';}
|
|
if (($server_port == '80') or ($server_port == '443') ) {$server_port='';}
|
|
else {$server_port = "$CL$server_port";}
|
|
$agcPAGE = "$HTTPprotocol$server_name$server_port$script_name";
|
|
$agcDIR = preg_replace('/vicidial\.php/i','',$agcPAGE);
|
|
$agcDIR = preg_replace("/$SSagent_script/i",'',$agcDIR);
|
|
if (strlen($static_agent_url) > 5)
|
|
{$agcPAGE = $static_agent_url;}
|
|
if (strlen($VUselected_language) < 1)
|
|
{$VUselected_language = $default_language;}
|
|
$vdc_form_display = 'vdc_form_display.php';
|
|
if (preg_match("/cf_encrypt/",$active_modules))
|
|
{$vdc_form_display = 'vdc_form_display_encrypt.php';}
|
|
header ("Content-type: text/html; charset=utf-8");
|
|
header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
|
|
header ("Pragma: no-cache"); // HTTP/1.0
|
|
echo '<?xml version="1.0" encoding="UTF-8"?>
|
|
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
|
|
<html xmlns="http://www.w3.org/1999/xhtml">
|
|
<head>
|
|
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
|
|
<link rel="stylesheet" type="text/css" href="css/style.css" />
|
|
<link rel="stylesheet" type="text/css" href="css/custom.css" />
|
|
';
|
|
echo "<!-- VERSION: $version "._QXZ("BUILD:")." $build -->\n";
|
|
echo "<!-- BROWSER: $BROWSER_WIDTH x $BROWSER_HEIGHT $JS_browser_width x $JS_browser_height -->\n";
|
|
|
|
if ($campaign_login_list > 0)
|
|
{
|
|
$camp_form_code = "<select size=\"1\" name=\"VD_campaign\" id=\"VD_campaign\" onfocus=\"login_allowable_campaigns()\">\n";
|
|
$camp_form_code .= "<option value=\"\"></option>\n";
|
|
|
|
$LOGallowed_campaignsSQL='';
|
|
if ($relogin == 'YES')
|
|
{
|
|
$stmt="SELECT user_group from vicidial_users where user='$VD_login' and active='Y' and api_only_user != '1';";
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01002',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$cl_user_ct = mysqli_num_rows($rslt);
|
|
if ($cl_user_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$VU_user_group=$row[0];
|
|
|
|
$stmt="SELECT allowed_campaigns from vicidial_user_groups where user_group='$VU_user_group';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01003',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ( (!preg_match("/ALL-CAMPAIGNS/i",$row[0])) )
|
|
{
|
|
$LOGallowed_campaignsSQL = preg_replace('/\s-/i','',$row[0]);
|
|
$LOGallowed_campaignsSQL = preg_replace('/\s/i',"','",$LOGallowed_campaignsSQL);
|
|
$LOGallowed_campaignsSQL = "and campaign_id IN('$LOGallowed_campaignsSQL')";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
echo "<select size=1 name=VD_campaign id=VD_campaign onFocus=\"login_allowable_campaigns()\">\n";
|
|
echo "<option value=\"\">-- "._QXZ("USER LOGIN ERROR")." --</option>\n";
|
|
echo "</select>\n";
|
|
}
|
|
}
|
|
|
|
### code for manager override of shift restrictions
|
|
if ($MGR_override > 0)
|
|
{
|
|
if (isset($_GET["MGR_login$loginDATE"])) {$MGR_login=$_GET["MGR_login$loginDATE"];}
|
|
elseif (isset($_POST["MGR_login$loginDATE"])) {$MGR_login=$_POST["MGR_login$loginDATE"];}
|
|
if (isset($_GET["MGR_pass$loginDATE"])) {$MGR_pass=$_GET["MGR_pass$loginDATE"];}
|
|
elseif (isset($_POST["MGR_pass$loginDATE"])) {$MGR_pass=$_POST["MGR_pass$loginDATE"];}
|
|
|
|
$MGR_login = preg_replace("/\'|\"|\\\\|;/","",$MGR_login);
|
|
$MGR_pass = preg_replace("/\'|\"|\\\\|;/","",$MGR_pass);
|
|
|
|
$MGR_auth=0;
|
|
$auth_message = user_authorization($MGR_login,$MGR_pass,'MGR',0,0,0,0);
|
|
if (preg_match("/^GOOD/",$auth_message))
|
|
{$MGR_auth=1;}
|
|
|
|
if($MGR_auth>0)
|
|
{
|
|
$stmt="UPDATE vicidial_users SET shift_override_flag='1' where user='$VD_login';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01059',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
echo "<!-- Shift Override entered for $VD_login by $MGR_login -->\n";
|
|
|
|
### Add a record to the vicidial_admin_log
|
|
$SQL_log = "$stmt|";
|
|
$SQL_log = preg_replace('/;/','',$SQL_log);
|
|
$SQL_log = addslashes($SQL_log);
|
|
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$MGR_login', ip_address='$ip', event_section='AGENT', event_type='OVERRIDE', record_id='$VD_login', event_code='MANAGER OVERRIDE OF AGENT SHIFT ENFORCEMENT', event_sql=\"$SQL_log\", event_notes='user: $VD_login';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01060',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
}
|
|
|
|
|
|
$stmt="SELECT campaign_id,campaign_name from vicidial_campaigns where active='Y' $LOGallowed_campaignsSQL order by campaign_id;";
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01004',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$camps_to_print = mysqli_num_rows($rslt);
|
|
|
|
$o=0;
|
|
while ($camps_to_print > $o)
|
|
{
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
if ($show_campname_pulldown)
|
|
{$campname = " - $rowx[1]";}
|
|
else
|
|
{$campname = '';}
|
|
if ($VD_campaign)
|
|
{
|
|
if ( (preg_match("/$VD_campaign/i",$rowx[0])) and (strlen($VD_campaign) == strlen($rowx[0])) )
|
|
{$camp_form_code .= "<option value=\"$rowx[0]\" selected=\"selected\">$rowx[0]$campname</option>\n";}
|
|
else
|
|
{
|
|
if (!preg_match('/login_allowable_campaigns/',$camp_form_code))
|
|
{$camp_form_code .= "<option value=\"$rowx[0]\">$rowx[0]$campname</option>\n";}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (!preg_match('/login_allowable_campaigns/',$camp_form_code))
|
|
{$camp_form_code .= "<option value=\"$rowx[0]\">$rowx[0]$campname</option>\n";}
|
|
}
|
|
$o++;
|
|
}
|
|
$camp_form_code .= "</select>\n";
|
|
}
|
|
else
|
|
{
|
|
$camp_form_code = "<input type=\"text\" name=\"vd_campaign\" size=\"10\" maxlength=\"20\" value=\"$VD_campaign\" />\n";
|
|
}
|
|
|
|
|
|
if ($LogiNAJAX > 0)
|
|
{
|
|
?>
|
|
|
|
<script type="text/javascript">
|
|
|
|
<!--
|
|
var BrowseWidth = 0;
|
|
var BrowseHeight = 0;
|
|
|
|
function browser_dimensions()
|
|
{
|
|
<?php
|
|
if (preg_match('/MSIE/',$browser))
|
|
{
|
|
echo " if (document.documentElement && document.documentElement.clientHeight)\n";
|
|
echo " {BrowseWidth = document.documentElement.clientWidth;}\n";
|
|
echo " else if (document.body)\n";
|
|
echo " {BrowseWidth = document.body.clientWidth;}\n";
|
|
echo " if (document.documentElement && document.documentElement.clientHeight)\n";
|
|
echo " {BrowseHeight = document.documentElement.clientHeight;}\n";
|
|
echo " else if (document.body)\n";
|
|
echo " {BrowseHeight = document.body.clientHeight;}\n";
|
|
}
|
|
else
|
|
{
|
|
echo "BrowseWidth = window.innerWidth;\n";
|
|
echo " BrowseHeight = window.innerHeight;\n";
|
|
}
|
|
?>
|
|
|
|
document.vicidial_form.JS_browser_width.value = BrowseWidth;
|
|
document.vicidial_form.JS_browser_height.value = BrowseHeight;
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Request for allowable campaigns to populate the campaigns pull-down
|
|
function login_allowable_campaigns()
|
|
{
|
|
// alert(document.vicidial_form.JS_browser_width.value + '|' + BrowseWidth + '|' + document.vicidial_form.JS_browser_height.value + '|' + BrowseHeight);
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
logincampaign_query = "&user=" + document.vicidial_form.VD_login.value + "&pass=" + document.vicidial_form.VD_pass.value + "&ACTION=LogiNCamPaigns&format=html";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(logincampaign_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(logincampaign_query);
|
|
// alert(xmlhttp.responseText);
|
|
document.getElementById("LogiNCamPaigns").innerHTML = Nactiveext;
|
|
document.getElementById("LogiNReseT").innerHTML = "<input type=\"button\" value=\"Refresh Campaign List\" onclick=\"login_allowable_campaigns()\" />";
|
|
document.getElementById("VD_campaign").focus();
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
// -->
|
|
</script>
|
|
|
|
<?php
|
|
}
|
|
else
|
|
{
|
|
?>
|
|
|
|
<script type="text/javascript">
|
|
|
|
<!--
|
|
function browser_dimensions()
|
|
{
|
|
var nothing=0;
|
|
}
|
|
|
|
// -->
|
|
</script>
|
|
|
|
<?php
|
|
|
|
}
|
|
|
|
$grey_link='';
|
|
if ($link_to_grey_version > 0)
|
|
{$grey_link = "<font class=\"sb_text\"> | </font><a href=\"./vicidial-grey.php?pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> <font class=\"sb_text\">"._QXZ("Old Agent Screen")."</font></a>";}
|
|
|
|
if ($relogin == 'YES')
|
|
{
|
|
echo "<title>"._QXZ("Agent web client: Re-Login")."</title>\n";
|
|
echo "</head>\n";
|
|
echo "<body onresize=\"browser_dimensions();\" onload=\"browser_dimensions();\" style=\"background-color:white\">\n";
|
|
if ($hide_timeclock_link < 1)
|
|
{echo "<a href=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> <font class=\"sb_text\">"._QXZ("Timeclock")."</font></a>$grey_link<br />\n";}
|
|
echo "<table width=\"100%\"><tr><td></td>\n";
|
|
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
|
|
echo "</tr></table>\n";
|
|
echo "<form name=\"vicidial_form\" id=\"vicidial_form\" action=\"$agcPAGE\" method=\"post\">\n";
|
|
echo "<input type=\"hidden\" name=\"DB\" id=\"DB\" value=\"$DB\" />\n";
|
|
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
|
|
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
|
|
echo "<input type=\"hidden\" name=\"admin_test\" id=\"admin_test\" value=\"$admin_test\" />\n";
|
|
echo "<br /><br /><br /><center><table width=\"460px\" cellpadding=\"3\" cellspacing=\"0\" bgcolor=\"#$SSframe_background\"><tr bgcolor=\"white\">";
|
|
echo "<td align=\"left\" valign=\"bottom\" bgcolor=\"#$SSmenu_background\" width=\"170\"><img src=\"$selected_logo\" border=\"0\" height=\"45\" width=\"170\" alt=\"Agent Screen\" /></td>";
|
|
echo "<td align=\"center\" valign=\"middle\" bgcolor=\"#$SSmenu_background\"> <font class=\"sh_text_white\">"._QXZ("Re-Login")."</font> </td>";
|
|
echo "</tr>\n";
|
|
echo "<tr><td align=\"left\" colspan=\"2\"><font size=\"1\"> </font></td></tr>\n";
|
|
echo "<tr><td align=\"right\"><font class=\"skb_text\">"._QXZ("Phone Login:")."</font> </td>";
|
|
echo "<td align=\"left\"><input type=\"text\" name=\"phone_login\" size=\"10\" maxlength=\"20\" value=\"$phone_login\" /></td></tr>\n";
|
|
echo "<tr><td align=\"right\"><font class=\"skb_text\">"._QXZ("Phone Password:")."</font> </td>";
|
|
echo "<td align=\"left\"><input type=\"password\" name=\"phone_pass\" size=\"10\" maxlength=\"20\" value=\"$phone_pass\" /></td></tr>\n";
|
|
echo "<tr><td align=\"right\"><font class=\"skb_text\">"._QXZ("User Login").":</font> </td>";
|
|
echo "<td align=\"left\"><input type=\"text\" name=\"VD_login\" size=\"10\" maxlength=\"20\" value=\"$VD_login\" /></td></tr>\n";
|
|
echo "<tr><td align=\"right\"><font class=\"skb_text\">"._QXZ("User Password:")."</font> </td>";
|
|
echo "<td align=\"left\"><input type=\"password\" name=\"VD_pass\" size=\"10\" maxlength=\"20\" value=\"$VD_pass\" /></td></tr>\n";
|
|
echo "<tr><td align=\"right\" valign=\"top\"><font class=\"skb_text\">"._QXZ("Campaign:")."</font> </td>";
|
|
echo "<td align=\"left\"><font class=\"skb_text\"><span id=\"LogiNCamPaigns\">$camp_form_code</span></font></td></tr>\n";
|
|
echo "<tr><td align=\"center\" colspan=\"2\"><input type=\"submit\" name=\"SUBMIT\" value=\""._QXZ("SUBMIT")."\" /> \n";
|
|
echo "<span id=\"LogiNReseT\"><input type=\"button\" value=\""._QXZ("Refresh Campaign List")."\" onclick=\"login_allowable_campaigns()\"></span></td></tr>\n";
|
|
echo "<tr><td align=\"left\" colspan=\"2\"><font class=\"body_tiny\"><br />"._QXZ("VERSION:")." $version "._QXZ("BUILD:")." $build</font></td></tr>\n";
|
|
echo "</table></center>\n";
|
|
echo "</form>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
if ($user_login_first == 1)
|
|
{
|
|
if ( (strlen($VD_login)<1) or (strlen($VD_pass)<1) or (strlen($VD_campaign)<1) )
|
|
{
|
|
echo "<title>"._QXZ("Agent web client: Campaign Login")."</title>\n";
|
|
echo "</head>\n";
|
|
echo "<body onresize=\"browser_dimensions();\" onload=\"browser_dimensions();\">\n";
|
|
if ($hide_timeclock_link < 1)
|
|
{echo "<a href=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> <font class=\"sb_text\">"._QXZ("Timeclock")."</font></a>$grey_link<br />\n";}
|
|
echo "<table width=\"100%\"><tr><td></td>\n";
|
|
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
|
|
echo "</tr></table>\n";
|
|
echo "<form name=\"vicidial_form\" id=\"vicidial_form\" action=\"$agcPAGE\" method=\"post\">\n";
|
|
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
|
|
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
|
|
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
|
|
#echo "<input type=\"hidden\" name=\"phone_login\" value=\"$phone_login\">\n";
|
|
#echo "<input type=\"hidden\" name=\"phone_pass\" value=\"$phone_pass\">\n";
|
|
echo "<center><br /><b>"._QXZ("User Login")."</b><br /><br />";
|
|
echo "<table width=\"460px\" cellpadding=\"3\" cellspacing=\"0\" bgcolor=\"#$SSframe_background\"><tr bgcolor=\"white\">";
|
|
echo "<td align=\"left\" valign=\"bottom\" bgcolor=\"#$SSmenu_background\" width=\"170\"><img src=\"$selected_logo\" border=\"0\" height=\"45\" width=\"170\" alt=\"Agent Screen\" /></td>";
|
|
echo "<td align=\"center\" valign=\"middle\" bgcolor=\"#$SSmenu_background\"> <font class=\"sh_text_white\">"._QXZ("Campaign Login")."</font> </td>";
|
|
echo "</tr>\n";
|
|
echo "<tr><td align=\"left\" colspan=\"2\"><font size=\"1\"> </font></td></tr>\n";
|
|
echo "<tr><td align=\"right\"><font class=\"skb_text\">"._QXZ("User Login").":</font> </td>";
|
|
echo "<td align=\"left\"><input type=\"text\" name=\"VD_login\" size=\"10\" maxlength=\"20\" value=\"$VD_login\" /></td></tr>\n";
|
|
echo "<tr><td align=\"right\"><font class=\"skb_text\">"._QXZ("User Password:")."</font> </td>";
|
|
echo "<td align=\"left\"><input type=\"password\" name=\"VD_pass\" size=\"10\" maxlength=\"20\" value=\"$VD_pass\" /></td></tr>\n";
|
|
echo "<tr><td align=\"right\" valign=\"top\"><font class=\"skb_text\">"._QXZ("Campaign:")."</font> </td>";
|
|
echo "<td align=\"left\"><font class=\"skb_text\"><span id=\"LogiNCamPaigns\">$camp_form_code</span></font></td></tr>\n";
|
|
echo "<tr><td align=\"center\" colspan=\"2\"><input type=\"submit\" name=\"SUBMIT\" value=\""._QXZ("SUBMIT")."\" /> \n";
|
|
echo "<span id=\"LogiNReseT\"></span></td></tr>\n";
|
|
echo "<tr><td align=\"left\" colspan=\"2\"><font class=\"body_tiny\"><br />"._QXZ("VERSION:")." $version "._QXZ("BUILD:")." $build</font></td></tr>\n";
|
|
echo "</table>\n";
|
|
echo "</form>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) )
|
|
{
|
|
$stmt="SELECT phone_login,phone_pass from vicidial_users where user='$VD_login' and user_level > 0 and active='Y' and api_only_user != '1';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01005',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$phone_login=$row[0];
|
|
$phone_pass=$row[1];
|
|
|
|
if ( (strlen($phone_login) < 1) or (strlen($phone_pass) < 1) )
|
|
{
|
|
echo "<title>"._QXZ("Agent web client: Login")."</title>\n";
|
|
echo "</head>\n";
|
|
echo "<body onresize=\"browser_dimensions();\" onLoad=\"browser_dimensions();\">\n";
|
|
if ($hide_timeclock_link < 1)
|
|
{echo "<a href=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> <font class=\"sb_text\">"._QXZ("Timeclock")."</font></a>$grey_link<br />\n";}
|
|
echo "<table width=\"100%\"><tr><td></td>\n";
|
|
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
|
|
echo "</tr></table>\n";
|
|
echo "<form name=\"vicidial_form\" id=\"vicidial_form\" action=\"$agcPAGE\" method=\"post\">\n";
|
|
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
|
|
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
|
|
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
|
|
echo "<br /><br /><br /><center><table width=\"460px\" cellpadding=\"3\" cellspacing=\"0\" bgcolor=\"#$SSframe_background\"><tr bgcolor=\"white\">";
|
|
echo "<td align=\"left\" valign=\"bottom\" bgcolor=\"#$SSmenu_background\" width=\"170\"><img src=\"$selected_logo\" border=\"0\" height=\"45\" width=\"170\" alt=\"Agent Screen\" /></td>";
|
|
echo "<td align=\"center\" valign=\"middle\" bgcolor=\"#$SSmenu_background\"> <font class=\"sh_text_white\">"._QXZ("Login")."</font> </td>";
|
|
echo "</tr>\n";
|
|
echo "<tr><td align=\"left\" colspan=\"2\"><font size=\"1\"> </font></td></tr>\n";
|
|
echo "<tr><td align=\"right\"><font class=\"skb_text\">"._QXZ("Phone Login:")."</font> </td>";
|
|
echo "<td align=\"left\"><input type=\"text\" name=\"phone_login\" size=\"10\" maxlength=\"20\" value=\"$phone_login\" /></td></tr>\n";
|
|
echo "<tr><td align=\"right\"><font class=\"skb_text\">"._QXZ("Phone Password:")."</font> </td>";
|
|
echo "<td align=\"left\"><input type=\"password\" name=\"phone_pass\" size=\"10\" maxlength=\"20\" value=\"$phone_pass\" /></td></tr>\n";
|
|
echo "<tr><td align=\"right\"><font class=\"skb_text\">"._QXZ("User Login").":</font> </td>";
|
|
echo "<td align=\"left\"><input type=\"text\" name=\"VD_login\" size=\"10\" maxlength=\"20\" value=\"$VD_login\" /></td></tr>\n";
|
|
echo "<tr><td align=\"right\"><font class=\"skb_text\">"._QXZ("User Password:")."</font> </td>";
|
|
echo "<td align=\"left\"><input type=\"password\" name=\"VD_pass\" size=\"10\" maxlength=\"20\" value=\"$VD_pass\" /></td></tr>\n";
|
|
echo "<tr><td align=\"right\" valign=\"top\"><font class=\"skb_text\">"._QXZ("Campaign:")."</font> </td>";
|
|
echo "<td align=\"left\"><font class=\"skb_text\"><span id=\"LogiNCamPaigns\">$camp_form_code</span></font></td></tr>\n";
|
|
echo "<tr><td align=\"center\" colspan=\"2\"><input type=\"submit\" name=\"SUBMIT\" value=\""._QXZ("SUBMIT")."\" /> \n";
|
|
echo "<span id=\"LogiNReseT\"></span></td></tr>\n";
|
|
echo "<tr><td align=\"left\" colspan=\"2\"><font class=\"body_tiny\"><br />"._QXZ("VERSION:")." $version "._QXZ("BUILD:")." $build</font></td></tr>\n";
|
|
echo "</table></center>\n";
|
|
echo "</form>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) )
|
|
{
|
|
echo "<title>"._QXZ("Agent web client: Phone Login")."</title>\n";
|
|
echo "</head>\n";
|
|
echo "<body onresize=\"browser_dimensions();\" onload=\"browser_dimensions();\">\n";
|
|
if ($hide_timeclock_link < 1)
|
|
{echo "<a href=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> <font class=\"sb_text\">"._QXZ("Timeclock")."</font></a>$grey_link<br />\n";}
|
|
echo "<table width=100%><tr><td></td>\n";
|
|
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
|
|
echo "</tr></table>\n";
|
|
echo "<form name=\"vicidial_form\" id=\"vicidial_form\" action=\"$agcPAGE\" method=\"post\">\n";
|
|
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
|
|
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
|
|
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
|
|
echo "<br /><br /><br /><center><table width=\"460px\" cellpadding=\"3\" cellspacing=\"0\" bgcolor=\"#$SSframe_background\"><tr bgcolor=\"white\">";
|
|
echo "<td align=\"left\" valign=\"bottom\" bgcolor=\"#$SSmenu_background\" width=\"170\"><img src=\"$selected_logo\" border=\"0\" height=\"45\" width=\"170\" alt=\"Agent Screen\" /></td>";
|
|
echo "<td align=\"center\" valign=\"middle\" bgcolor=\"#$SSmenu_background\"> <font class=\"sh_text_white\">"._QXZ("phone login")."</font> </td>";
|
|
echo "</tr>\n";
|
|
echo "<tr><td align=\"left\" colspan=\"2\"><font size=\"1\"> </font></td></tr>\n";
|
|
echo "<tr><td align=\"right\"><font class=\"skb_text\">"._QXZ("Phone Login:")."</font> </td>";
|
|
echo "<td align=\"left\"><input type=\"text\" name=\"phone_login\" size=\"10\" maxlength=\"20\" value=\"\" /></td></tr>\n";
|
|
echo "<tr><td align=\"right\"><font class=\"skb_text\">"._QXZ("Phone Password:")."</font> </td>";
|
|
echo "<td align=\"left\"><input type=\"password\" name=\"phone_pass\" size=\"10\" maxlength=\"20\" value=\"\" /></td></tr>\n";
|
|
echo "<tr><td align=\"center\" colspan=\"2\"><input type=\"submit\" name=\"SUBMIT\" value=\""._QXZ("SUBMIT")."\" /> \n";
|
|
echo "<span id=\"LogiNReseT\"></span></td></tr>\n";
|
|
echo "<tr><td align=\"left\" colspan=\"2\"><font class=\"body_tiny\"><br />"._QXZ("VERSION:")." $version "._QXZ("BUILD:")." $build</font></td></tr>\n";
|
|
echo "</table></center>\n";
|
|
echo "</form>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if ($WeBRooTWritablE > 0)
|
|
{$fp = fopen ("./vicidial_auth_entries.txt", "a");}
|
|
$VDloginDISPLAY=0;
|
|
|
|
if ( (strlen($VD_login)<2) or (strlen($VD_pass)<2) or (strlen($VD_campaign)<2) )
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
}
|
|
else
|
|
{
|
|
$auth=0;
|
|
$auth_message = user_authorization($VD_login,$VD_pass,'',1,0,1,0);
|
|
if (preg_match("/^GOOD/",$auth_message))
|
|
{
|
|
$auth=1;
|
|
$pass_hash = preg_replace("/GOOD\|/",'',$auth_message);
|
|
}
|
|
# case-sensitive check for user
|
|
if($auth>0)
|
|
{
|
|
if ($VD_login != "$VUuser")
|
|
{
|
|
$auth=0;
|
|
$auth_message='ERRCASE';
|
|
}
|
|
}
|
|
|
|
if($auth>0)
|
|
{
|
|
##### grab the full name and other settings of the agent
|
|
$stmt="SELECT full_name,user_level,hotkeys_active,agent_choose_ingroups,scheduled_callbacks,agentonly_callbacks,agentcall_manual,vicidial_recording,vicidial_transfers,closer_default_blended,user_group,vicidial_recording_override,alter_custphone_override,alert_enabled,agent_shift_enforcement_override,shift_override_flag,allow_alerts,closer_campaigns,agent_choose_territories,custom_one,custom_two,custom_three,custom_four,custom_five,agent_call_log_view_override,agent_choose_blended,agent_lead_search_override,preset_contact_search,max_inbound_calls,wrapup_seconds_override,email,user_choose_language from vicidial_users where user='$VD_login' and active='Y' and api_only_user != '1';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01007',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$LOGfullname = $row[0];
|
|
$user_level = $row[1];
|
|
$VU_hotkeys_active = $row[2];
|
|
$VU_agent_choose_ingroups = $row[3];
|
|
$VU_scheduled_callbacks = $row[4];
|
|
$agentonly_callbacks = $row[5];
|
|
$agentcall_manual = $row[6];
|
|
$VU_vicidial_recording = $row[7];
|
|
$VU_vicidial_transfers = $row[8];
|
|
$VU_closer_default_blended = $row[9];
|
|
$VU_user_group = $row[10];
|
|
$VU_vicidial_recording_override = $row[11];
|
|
$VU_alter_custphone_override = $row[12];
|
|
$VU_alert_enabled = $row[13];
|
|
$VU_agent_shift_enforcement_override = $row[14];
|
|
$VU_shift_override_flag = $row[15];
|
|
$VU_allow_alerts = $row[16];
|
|
$VU_closer_campaigns = $row[17];
|
|
$VU_agent_choose_territories = $row[18];
|
|
$VU_custom_one = $row[19];
|
|
$VU_custom_two = $row[20];
|
|
$VU_custom_three = $row[21];
|
|
$VU_custom_four = $row[22];
|
|
$VU_custom_five = $row[23];
|
|
$VU_agent_call_log_view_override = $row[24];
|
|
$VU_agent_choose_blended = $row[25];
|
|
$VU_agent_lead_search_override = $row[26];
|
|
$VU_preset_contact_search = $row[27];
|
|
$VU_max_inbound_calls = $row[28];
|
|
$VU_wrapup_seconds_override = $row[29];
|
|
$LOGemail = $row[30];
|
|
$VU_user_choose_language = $row[31];
|
|
|
|
if ( ($VU_alert_enabled > 0) and ($VU_allow_alerts > 0) ) {$VU_alert_enabled = 'ON';}
|
|
else {$VU_alert_enabled = 'OFF';}
|
|
$AgentAlert_allowed = $VU_allow_alerts;
|
|
|
|
### Gather timeclock and shift enforcement restriction settings
|
|
$stmt="SELECT forced_timeclock_login,shift_enforcement,group_shifts,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view,agent_xfer_consultative,agent_xfer_dial_override,agent_xfer_vm_transfer,agent_xfer_blind_transfer,agent_xfer_dial_with_customer,agent_xfer_park_customer_dial,agent_fullscreen,webphone_url_override,webphone_dialpad_override,webphone_systemkey_override,admin_viewable_groups,agent_xfer_park_3way from vicidial_user_groups where user_group='$VU_user_group';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01052',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$forced_timeclock_login = $row[0];
|
|
$shift_enforcement = $row[1];
|
|
$LOGgroup_shiftsSQL = preg_replace('/\s\s/i','',$row[2]);
|
|
$LOGgroup_shiftsSQL = preg_replace('/\s/i',"','",$LOGgroup_shiftsSQL);
|
|
$LOGgroup_shiftsSQL = "shift_id IN('$LOGgroup_shiftsSQL')";
|
|
$agent_status_viewable_groups = $row[3];
|
|
$agent_status_viewable_groupsSQL = preg_replace('/\s\s/i','',$agent_status_viewable_groups);
|
|
$agent_status_viewable_groupsSQL = preg_replace('/\s/i',"','",$agent_status_viewable_groupsSQL);
|
|
$agent_status_viewable_groupsSQL = "user_group IN('$agent_status_viewable_groupsSQL')";
|
|
$agent_status_view = 0;
|
|
if (strlen($agent_status_viewable_groups) > 2)
|
|
{$agent_status_view = 1;}
|
|
$agent_status_view_time=0;
|
|
if ($row[4] == 'Y')
|
|
{$agent_status_view_time=1;}
|
|
if ($row[5] == 'Y')
|
|
{$agent_call_log_view=1;}
|
|
if ($row[6] == 'Y')
|
|
{$agent_xfer_consultative=1;}
|
|
if ($row[7] == 'Y')
|
|
{$agent_xfer_dial_override=1;}
|
|
if ($row[8] == 'Y')
|
|
{$agent_xfer_vm_transfer=1;}
|
|
if ($row[9] == 'Y')
|
|
{$agent_xfer_blind_transfer=1;}
|
|
if ($row[10] == 'Y')
|
|
{$agent_xfer_dial_with_customer=1;}
|
|
if ($row[11] == 'Y')
|
|
{$agent_xfer_park_customer_dial=1;}
|
|
if ( ($row[17] == 'Y') and ($SSagent_xfer_park_3way > 0) )
|
|
{$agent_xfer_park_3way=1;}
|
|
if ($VU_agent_call_log_view_override == 'Y')
|
|
{$agent_call_log_view=1;}
|
|
if ($VU_agent_call_log_view_override == 'N')
|
|
{$agent_call_log_view=0;}
|
|
$agent_fullscreen = $row[12];
|
|
$webphone_url = $row[13];
|
|
$webphone_dialpad_override = $row[14];
|
|
$system_key = $row[15];
|
|
$admin_viewable_groups = $row[16];
|
|
|
|
$admin_viewable_groupsALL=0;
|
|
$LOGadmin_viewable_groupsSQL='';
|
|
$whereLOGadmin_viewable_groupsSQL='';
|
|
$valLOGadmin_viewable_groupsSQL='';
|
|
$vmLOGadmin_viewable_groupsSQL='';
|
|
if ( (!preg_match('/\-\-ALL\-\-/i',$admin_viewable_groups)) and (strlen($admin_viewable_groups) > 3) )
|
|
{
|
|
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$admin_viewable_groups);
|
|
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
|
|
$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
$valLOGadmin_viewable_groupsSQL = "and val.user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
$vmLOGadmin_viewable_groupsSQL = "and vm.user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
|
|
}
|
|
else
|
|
{$admin_viewable_groupsALL=1;}
|
|
|
|
if ( ($webphone_dialpad_override != 'DISABLED') and (strlen($webphone_dialpad_override) > 0) )
|
|
{$webphone_dialpad = $webphone_dialpad_override;}
|
|
|
|
if ( (strlen($VD_language)>0) and ($VU_user_choose_language == '1') )
|
|
{
|
|
$LANGUAGEactive=0;
|
|
if ($VD_language == 'default English')
|
|
{$LANGUAGEactive=1;}
|
|
else
|
|
{
|
|
$stmt="SELECT count(*) FROM vicidial_languages where language_id='$VD_language' and active='Y' $LOGadmin_viewable_groupsSQL;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01082',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$LANGUAGEactive=$row[0];
|
|
}
|
|
|
|
if ($LANGUAGEactive > 0)
|
|
{
|
|
$stmt="UPDATE vicidial_users SET selected_language='$VD_language' where user='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01083',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$VUlanguage_affected_rows = mysqli_affected_rows($link);
|
|
|
|
echo "<!-- USER LANGUAGE OVERRIDE: |$VUselected_language|$VD_language| -->\n";
|
|
|
|
$VUselected_language=$VD_language;
|
|
}
|
|
}
|
|
|
|
### BEGIN - CHECK TO SEE IF AGENT IS LOGGED IN TO TIMECLOCK, IF NOT, OUTPUT ERROR
|
|
if ( (preg_match('/Y/',$forced_timeclock_login)) or ( (preg_match('/ADMIN_EXEMPT/',$forced_timeclock_login)) and ($VU_user_level < 8) ) )
|
|
{
|
|
$last_agent_event='';
|
|
$HHMM = date("Hi");
|
|
$HHteod = substr($timeclock_end_of_day,0,2);
|
|
$MMteod = substr($timeclock_end_of_day,2,2);
|
|
|
|
if ($HHMM < $timeclock_end_of_day)
|
|
{$EoD = mktime($HHteod, $MMteod, 10, date("m"), date("d")-1, date("Y"));}
|
|
else
|
|
{$EoD = mktime($HHteod, $MMteod, 10, date("m"), date("d"), date("Y"));}
|
|
|
|
$EoDdate = date("Y-m-d H:i:s", $EoD);
|
|
|
|
##### grab timeclock logged-in time for each user #####
|
|
$stmt="SELECT event from vicidial_timeclock_log where user='$VD_login' and event_epoch >= '$EoD' order by timeclock_id desc limit 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01053',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$events_to_parse = mysqli_num_rows($rslt);
|
|
if ($events_to_parse > 0)
|
|
{
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
$last_agent_event = $rowx[0];
|
|
}
|
|
if ($DB>0) {echo "|$stmt|$events_to_parse|$last_agent_event|";}
|
|
if ( (strlen($last_agent_event)<2) or (preg_match('/LOGOUT/',$last_agent_event)) )
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
$VDdisplayMESSAGE = _QXZ("YOU MUST LOG IN TO THE TIMECLOCK FIRST")."<br />";
|
|
}
|
|
}
|
|
### END - CHECK TO SEE IF AGENT IS LOGGED IN TO TIMECLOCK, IF NOT, OUTPUT ERROR
|
|
|
|
### BEGIN - CHECK TO SEE IF SHIFT ENFORCEMENT IS ENABLED AND AGENT IS OUTSIDE OF THEIR SHIFTS, IF SO, OUTPUT ERROR
|
|
if ( ( (preg_match("/START|ALL/",$shift_enforcement)) and (!preg_match("/OFF/",$VU_agent_shift_enforcement_override)) ) or (preg_match("/START|ALL/",$VU_agent_shift_enforcement_override)) )
|
|
{
|
|
$shift_ok=0;
|
|
if ( (strlen($LOGgroup_shiftsSQL) < 3) and ($VU_shift_override_flag < 1) )
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
$VDdisplayMESSAGE = _QXZ("ERROR: There are no Shifts enabled for your user group")."<br />";
|
|
}
|
|
else
|
|
{
|
|
$HHMM = date("Hi");
|
|
$wday = date("w");
|
|
|
|
$stmt="SELECT shift_id,shift_start_time,shift_length,shift_weekdays from vicidial_shifts where $LOGgroup_shiftsSQL order by shift_id";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01056',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$shifts_to_print = mysqli_num_rows($rslt);
|
|
|
|
$o=0;
|
|
while ( ($shifts_to_print > $o) and ($shift_ok < 1) )
|
|
{
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
$shift_id = $rowx[0];
|
|
$shift_start_time = $rowx[1];
|
|
$shift_length = $rowx[2];
|
|
$shift_weekdays = $rowx[3];
|
|
|
|
if (preg_match("/$wday/i",$shift_weekdays))
|
|
{
|
|
$HHshift_length = substr($shift_length,0,2);
|
|
$MMshift_length = substr($shift_length,3,2);
|
|
$HHshift_start_time = substr($shift_start_time,0,2);
|
|
$MMshift_start_time = substr($shift_start_time,2,2);
|
|
$HHshift_end_time = ($HHshift_length + $HHshift_start_time);
|
|
$MMshift_end_time = ($MMshift_length + $MMshift_start_time);
|
|
if ($MMshift_end_time > 59)
|
|
{
|
|
$MMshift_end_time = ($MMshift_end_time - 60);
|
|
$HHshift_end_time++;
|
|
}
|
|
if ($HHshift_end_time > 23)
|
|
{$HHshift_end_time = ($HHshift_end_time - 24);}
|
|
$HHshift_end_time = sprintf("%02s", $HHshift_end_time);
|
|
$MMshift_end_time = sprintf("%02s", $MMshift_end_time);
|
|
$shift_end_time = "$HHshift_end_time$MMshift_end_time";
|
|
|
|
if (
|
|
( ($HHMM >= $shift_start_time) and ($HHMM < $shift_end_time) ) or
|
|
( ($HHMM < $shift_start_time) and ($HHMM < $shift_end_time) and ($shift_end_time <= $shift_start_time) ) or
|
|
( ($HHMM >= $shift_start_time) and ($HHMM >= $shift_end_time) and ($shift_end_time <= $shift_start_time) )
|
|
)
|
|
{$shift_ok++;}
|
|
}
|
|
$o++;
|
|
}
|
|
|
|
if ( ($shift_ok < 1) and ($VU_shift_override_flag < 1) )
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
$VDdisplayMESSAGE = _QXZ("ERROR: You are not allowed to log in outside of your shift")."<br />";
|
|
}
|
|
}
|
|
if ( ($shift_ok < 1) and ($VU_shift_override_flag < 1) and ($VDloginDISPLAY > 0) )
|
|
{
|
|
$VDdisplayMESSAGE.= "<br /><br />"._QXZ("MANAGER OVERRIDE:")."<br />\n";
|
|
$VDdisplayMESSAGE.= "<form action=\"$PHP_SELF\" method=\"post\">\n";
|
|
$VDdisplayMESSAGE.= "<input type=\"hidden\" name=\"MGR_override\" value=\"1\" />\n";
|
|
$VDdisplayMESSAGE.= "<input type=\"hidden\" name=\"relogin\" value=\"YES\" />\n";
|
|
$VDdisplayMESSAGE.= "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
|
|
$VDdisplayMESSAGE.= "<input type=\"hidden\" name=\"phone_login\" value=\"$phone_login\" />\n";
|
|
$VDdisplayMESSAGE.= "<input type=\"hidden\" name=\"phone_pass\" value=\"$phone_pass\" />\n";
|
|
$VDdisplayMESSAGE.= "<input type=\"hidden\" name=\"VD_login\" value=\"$VD_login\" />\n";
|
|
$VDdisplayMESSAGE.= "<input type=\"hidden\" name=\"VD_pass\" value=\"$VD_pass\" />\n";
|
|
$VDdisplayMESSAGE.= "Manager Login: <input type=\"text\" name=\"MGR_login$loginDATE\" size=\"10\" maxlength=\"20\" /><br />\n";
|
|
$VDdisplayMESSAGE.= "Manager Password: <input type=\"password\" name=\"MGR_pass$loginDATE\" size=\"10\" maxlength=\"20\" /><br />\n";
|
|
$VDdisplayMESSAGE.= "<input type=\"submit\" name=\"SUBMIT\" value=\""._QXZ("SUBMIT")."\" /></form>\n";
|
|
}
|
|
}
|
|
### END - CHECK TO SEE IF SHIFT ENFORCEMENT IS ENABLED AND AGENT IS OUTSIDE OF THEIR SHIFTS, IF SO, OUTPUT ERROR
|
|
|
|
### BEGIN find any custom field labels ###
|
|
$label_title = _QXZ(" Title");
|
|
$label_first_name = _QXZ("First");
|
|
$label_middle_initial = _QXZ("MI");
|
|
$label_last_name = _QXZ("Last ");
|
|
$label_address1 = _QXZ("Address1");
|
|
$label_address2 = _QXZ("Address2");
|
|
$label_address3 = _QXZ("Address3");
|
|
$label_city = _QXZ("City");
|
|
$label_state = _QXZ(" State");
|
|
$label_province = _QXZ("Province");
|
|
$label_postal_code = _QXZ("PostCode");
|
|
$label_vendor_lead_code = _QXZ("Vendor ID");
|
|
$label_gender = _QXZ(" Gender");
|
|
$label_phone_number = _QXZ("Phone");
|
|
$label_phone_code = _QXZ("DialCode");
|
|
$label_alt_phone = _QXZ("Alt. Phone");
|
|
$label_security_phrase = _QXZ("Show");
|
|
$label_email = _QXZ("Email");
|
|
$label_comments = _QXZ(" Comments");
|
|
|
|
$stmt="SELECT label_title,label_first_name,label_middle_initial,label_last_name,label_address1,label_address2,label_address3,label_city,label_state,label_province,label_postal_code,label_vendor_lead_code,label_gender,label_phone_number,label_phone_code,label_alt_phone,label_security_phrase,label_email,label_comments from system_settings;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (strlen($row[0])>0) {$label_title = $row[0];}
|
|
if (strlen($row[1])>0) {$label_first_name = $row[1];}
|
|
if (strlen($row[2])>0) {$label_middle_initial = $row[2];}
|
|
if (strlen($row[3])>0) {$label_last_name = $row[3];}
|
|
if (strlen($row[4])>0) {$label_address1 = $row[4];}
|
|
if (strlen($row[5])>0) {$label_address2 = $row[5];}
|
|
if (strlen($row[6])>0) {$label_address3 = $row[6];}
|
|
if (strlen($row[7])>0) {$label_city = $row[7];}
|
|
if (strlen($row[8])>0) {$label_state = $row[8];}
|
|
if (strlen($row[9])>0) {$label_province = $row[9];}
|
|
if (strlen($row[10])>0) {$label_postal_code = $row[10];}
|
|
if (strlen($row[11])>0) {$label_vendor_lead_code = $row[11];}
|
|
if (strlen($row[12])>0) {$label_gender = $row[12];}
|
|
if (strlen($row[13])>0) {$label_phone_number = $row[13];}
|
|
if (strlen($row[14])>0) {$label_phone_code = $row[14];}
|
|
if (strlen($row[15])>0) {$label_alt_phone = $row[15];}
|
|
if (strlen($row[16])>0) {$label_security_phrase = $row[16];}
|
|
if (strlen($row[17])>0) {$label_email = $row[17];}
|
|
if (strlen($row[18])>0) {$label_comments = $row[18];}
|
|
### END find any custom field labels ###
|
|
if ($label_gender == '---HIDE---')
|
|
{$hide_gender=1;}
|
|
|
|
if ($WeBRooTWritablE > 0)
|
|
{
|
|
fwrite ($fp, "vdweb|GOOD|$date|$VD_login|XXXX|$ip|$browser|$LOGfullname|\n");
|
|
fclose($fp);
|
|
}
|
|
$user_abb = "$VD_login$VD_login$VD_login$VD_login";
|
|
while ( (strlen($user_abb) > 4) and ($forever_stop < 200) )
|
|
{$user_abb = preg_replace("/^\./i","",$user_abb); $forever_stop++;}
|
|
|
|
$stmt="SELECT allowed_campaigns from vicidial_user_groups where user_group='$VU_user_group';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01008',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$LOGallowed_campaigns =$row[0];
|
|
|
|
if ( (!preg_match("/\s$VD_campaign\s/i",$LOGallowed_campaigns)) and (!preg_match("/ALL-CAMPAIGNS/i",$LOGallowed_campaigns)) )
|
|
{
|
|
echo "<title>"._QXZ("Agent web client: Campaign Login")."</title>\n";
|
|
echo "</head>\n";
|
|
echo "<body onresize=\"browser_dimensions();\" onload=\"browser_dimensions();\">\n";
|
|
if ($hide_timeclock_link < 1)
|
|
{echo "<a href=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> <font class=\"sb_text\">"._QXZ("Timeclock")."</font></a>$grey_link<br />\n";}
|
|
echo "<table width=\"100%\"><tr><td></td>\n";
|
|
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
|
|
echo "</tr></table>\n";
|
|
echo "<b><font class=\"skb_text\">"._QXZ("Sorry, you are not allowed to login to this campaign:")." $VD_campaign</b>\n";
|
|
echo "<form action=\"$PHP_SELF\" method=\"post\">\n";
|
|
echo "<input type=\"hidden\" name=\"db\" value=\"$DB\" />\n";
|
|
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
|
|
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
|
|
echo "<input type=\"hidden\" name=\"phone_login\" value=\"$phone_login\" />\n";
|
|
echo "<input type=\"hidden\" name=\"phone_pass\" value=\"$phone_pass\" />\n";
|
|
echo "<font class=\"skb_text\">"._QXZ("Login").": <input type=\"text\" name=\"VD_login\" size=\"10\" maxlength=\"20\" value=\"$VD_login\" />\n<br />";
|
|
echo "<font class=\"skb_text\">"._QXZ("Password").": <input type=\"password\" name=\"VD_pass\" size=\"10\" maxlength=\"20\" value=\"$VD_pass\" /><br />\n";
|
|
echo "<font class=\"skb_text\">"._QXZ("Campaign").": <span id=\"LogiNCamPaigns\">$camp_form_code</span><br />\n";
|
|
echo "<input type=\"submit\" name=\"SUBMIT\" value=\""._QXZ("SUBMIT")."\" /> \n";
|
|
echo "<span id=\"LogiNReseT\"></span>\n";
|
|
echo "</form>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
##### check to see that the campaign is active
|
|
$stmt="SELECT count(*) FROM vicidial_campaigns where campaign_id='$VD_campaign' and active='Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01009',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$CAMPactive=$row[0];
|
|
if($CAMPactive>0)
|
|
{
|
|
$VARstatuses='';
|
|
$VARstatusnames='';
|
|
$VARSELstatuses='';
|
|
$VARSELstatuses_ct=0;
|
|
$VARCBstatuses='';
|
|
$VARMINstatuses='';
|
|
$VARMAXstatuses='';
|
|
$VARCBstatusesLIST='';
|
|
$cVARstatuses='';
|
|
$cVARstatusnames='';
|
|
$cVARSELstatuses='';
|
|
$cVARSELstatuses_ct=0;
|
|
$cVARCBstatuses='';
|
|
$cVARMINstatuses='';
|
|
$cVARMAXstatuses='';
|
|
$cVARCBstatusesLIST='';
|
|
##### grab the statuses that can be used for dispositioning by an agent
|
|
$stmt="SELECT status,status_name,scheduled_callback,selectable,min_sec,max_sec FROM vicidial_statuses WHERE status != 'NEW' order by status limit 500;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01010',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_statuses_ct = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $VD_statuses_ct)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$statuses[$i] = $row[0];
|
|
$status_names[$i] = $row[1];
|
|
$CBstatuses[$i] = $row[2];
|
|
$SELstatuses[$i] = $row[3];
|
|
$MINsec[$i] = $row[4];
|
|
$MAXsec[$i] = $row[5];
|
|
if ($TEST_all_statuses > 0) {$SELstatuses[$i]='Y';}
|
|
$VARstatuses = "$VARstatuses'$statuses[$i]',";
|
|
$VARstatusnames = "$VARstatusnames'$status_names[$i]',";
|
|
$VARSELstatuses = "$VARSELstatuses'$SELstatuses[$i]',";
|
|
$VARCBstatuses = "$VARCBstatuses'$CBstatuses[$i]',";
|
|
$VARMINstatuses = "$VARMINstatuses'$MINsec[$i]',";
|
|
$VARMAXstatuses = "$VARMAXstatuses'$MAXsec[$i]',";
|
|
if ($CBstatuses[$i] == 'Y')
|
|
{$VARCBstatusesLIST .= " $statuses[$i]";}
|
|
if ($SELstatuses[$i] == 'Y')
|
|
{$VARSELstatuses_ct++;}
|
|
$i++;
|
|
}
|
|
|
|
##### grab the campaign-specific statuses that can be used for dispositioning by an agent
|
|
$stmt="SELECT status,status_name,scheduled_callback,selectable,min_sec,max_sec FROM vicidial_campaign_statuses WHERE status != 'NEW' and campaign_id='$VD_campaign' order by status limit 500;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01011',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_statuses_camp = mysqli_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $VD_statuses_camp)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$statuses[$i] = $row[0];
|
|
$status_names[$i] = $row[1];
|
|
$CBstatuses[$i] = $row[2];
|
|
$SELstatuses[$i] = $row[3];
|
|
$MINsec[$i] = $row[4];
|
|
$MAXsec[$i] = $row[5];
|
|
if ($TEST_all_statuses > 0) {$SELstatuses[$i]='Y';}
|
|
$cVARstatuses = "$cVARstatuses'$statuses[$i]',";
|
|
$cVARstatusnames = "$cVARstatusnames'$status_names[$i]',";
|
|
$cVARSELstatuses = "$cVARSELstatuses'$SELstatuses[$i]',";
|
|
$cVARCBstatuses = "$cVARCBstatuses'$CBstatuses[$i]',";
|
|
$cVARMINstatuses = "$cVARMINstatuses'$MINsec[$i]',";
|
|
$cVARMAXstatuses = "$cVARMAXstatuses'$MAXsec[$i]',";
|
|
if ($CBstatuses[$i] == 'Y')
|
|
{$cVARCBstatusesLIST .= " $statuses[$i]";}
|
|
if ($SELstatuses[$i] == 'Y')
|
|
{$cVARSELstatuses_ct++;}
|
|
$i++;
|
|
$j++;
|
|
}
|
|
# $VD_statuses_ct = ($VD_statuses_ct+$VD_statuses_camp);
|
|
$VARstatuses = substr("$VARstatuses", 0, -1);
|
|
$VARstatusnames = substr("$VARstatusnames", 0, -1);
|
|
$VARSELstatuses = substr("$VARSELstatuses", 0, -1);
|
|
$VARCBstatuses = substr("$VARCBstatuses", 0, -1);
|
|
$VARMINstatuses = substr("$VARMINstatuses", 0, -1);
|
|
$VARMAXstatuses = substr("$VARMAXstatuses", 0, -1);
|
|
$VARCBstatusesLIST .= " ";
|
|
$cVARstatuses = substr("$cVARstatuses", 0, -1);
|
|
$cVARstatusnames = substr("$cVARstatusnames", 0, -1);
|
|
$cVARSELstatuses = substr("$cVARSELstatuses", 0, -1);
|
|
$cVARCBstatuses = substr("$cVARCBstatuses", 0, -1);
|
|
$cVARMINstatuses = substr("$cVARMINstatuses", 0, -1);
|
|
$cVARMAXstatuses = substr("$cVARMAXstatuses", 0, -1);
|
|
$cVARCBstatusesLIST .= " ";
|
|
|
|
##### grab the campaign-specific HotKey statuses that can be used for dispositioning by an agent
|
|
$stmt="SELECT hotkey,status,status_name FROM vicidial_campaign_hotkeys WHERE selectable='Y' and status != 'NEW' and campaign_id='$VD_campaign' order by hotkey limit 9;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01012',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$HK_statuses_camp = mysqli_num_rows($rslt);
|
|
$w=0;
|
|
$HKboxA='';
|
|
$HKboxB='';
|
|
$HKboxC='';
|
|
while ($w < $HK_statuses_camp)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$HKhotkey[$w] =$row[0];
|
|
$HKstatus[$w] =$row[1];
|
|
$HKstatus_name[$w] =$row[2];
|
|
$HKhotkeys = "$HKhotkeys'$HKhotkey[$w]',";
|
|
$HKstatuses = "$HKstatuses'$HKstatus[$w]',";
|
|
$HKstatusnames = "$HKstatusnames'$HKstatus_name[$w]',";
|
|
if ($w < 3)
|
|
{$HKboxA = "$HKboxA <font class=\"skb_text\">$HKhotkey[$w]</font> - $HKstatus[$w] - $HKstatus_name[$w]<br />";}
|
|
if ( ($w >= 3) and ($w < 6) )
|
|
{$HKboxB = "$HKboxB <font class=\"skb_text\">$HKhotkey[$w]</font> - $HKstatus[$w] - $HKstatus_name[$w]<br />";}
|
|
if ($w >= 6)
|
|
{$HKboxC = "$HKboxC <font class=\"skb_text\">$HKhotkey[$w]</font> - $HKstatus[$w] - $HKstatus_name[$w]<br />";}
|
|
$w++;
|
|
}
|
|
$HKhotkeys = substr("$HKhotkeys", 0, -1);
|
|
$HKstatuses = substr("$HKstatuses", 0, -1);
|
|
$HKstatusnames = substr("$HKstatusnames", 0, -1);
|
|
|
|
##### grab the campaign settings
|
|
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history,show_previous_callback,clear_script,manual_dial_search_filter,web_form_address_three,manual_dial_override_field,status_display_ingroup,customer_gone_seconds,agent_display_fields,manual_dial_timeout,manual_auto_next,manual_auto_show,allow_required_fields,dead_to_dispo FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$park_ext = $row[0];
|
|
$park_file_name = $row[1];
|
|
$web_form_address = stripslashes($row[2]);
|
|
$allow_closers = $row[3];
|
|
$auto_dial_level = $row[4];
|
|
$dial_timeout = $row[5];
|
|
$dial_prefix = $row[6];
|
|
$campaign_cid = $row[7];
|
|
$campaign_vdad_exten = $row[8];
|
|
$campaign_rec_exten = $row[9];
|
|
$campaign_recording = $row[10];
|
|
$campaign_rec_filename = $row[11];
|
|
$campaign_script = $row[12];
|
|
$get_call_launch = $row[13];
|
|
$campaign_am_message_exten = '8320';
|
|
$xferconf_a_dtmf = $row[15];
|
|
$xferconf_a_number = $row[16];
|
|
$xferconf_b_dtmf = $row[17];
|
|
$xferconf_b_number = $row[18];
|
|
$alt_number_dialing = $row[19];
|
|
$VC_scheduled_callbacks = $row[20];
|
|
$wrapup_seconds = $row[21];
|
|
$wrapup_message = $row[22];
|
|
$closer_campaigns = $row[23];
|
|
$use_internal_dnc = $row[24];
|
|
$allcalls_delay = $row[25];
|
|
$omit_phone_code = $row[26];
|
|
$agent_pause_codes_active = $row[27];
|
|
$no_hopper_leads_logins = $row[28];
|
|
$campaign_allow_inbound = $row[29];
|
|
$manual_dial_list_id = $row[30];
|
|
$default_xfer_group = $row[31];
|
|
$xfer_groups = $row[32];
|
|
$disable_alter_custphone = $row[33];
|
|
$display_queue_count = $row[34];
|
|
$manual_dial_filter = $row[35];
|
|
$CopY_tO_ClipboarD = $row[36];
|
|
$use_campaign_dnc = $row[37];
|
|
$three_way_call_cid = $row[38];
|
|
$dial_method = $row[39];
|
|
$three_way_dial_prefix = $row[40];
|
|
$web_form_target = $row[41];
|
|
$vtiger_screen_login = $row[42];
|
|
$agent_allow_group_alias = $row[43];
|
|
$default_group_alias = $row[44];
|
|
$quick_transfer_button = $row[45];
|
|
$prepopulate_transfer_preset = $row[46];
|
|
$view_calls_in_queue = $row[47];
|
|
$view_calls_in_queue_launch = $row[48];
|
|
$call_requeue_button = $row[49];
|
|
$pause_after_each_call = $row[50];
|
|
$no_hopper_dialing = $row[51];
|
|
$agent_dial_owner_only = $row[52];
|
|
$agent_display_dialable_leads = $row[53];
|
|
$web_form_address_two = $row[54];
|
|
$agent_select_territories = $row[55];
|
|
$crm_popup_login = $row[56];
|
|
$crm_login_address = $row[57];
|
|
$timer_action = $row[58];
|
|
$timer_action_message = $row[59];
|
|
$timer_action_seconds = $row[60];
|
|
$start_call_url = $row[61];
|
|
$dispo_call_url = $row[62];
|
|
$xferconf_c_number = $row[63];
|
|
$xferconf_d_number = $row[64];
|
|
$xferconf_e_number = $row[65];
|
|
$use_custom_cid = $row[66];
|
|
$scheduled_callbacks_alert = $row[67];
|
|
$scheduled_callbacks_count = $row[68];
|
|
$manual_dial_override = $row[69];
|
|
$blind_monitor_warning = $row[70];
|
|
$blind_monitor_message = $row[71];
|
|
$blind_monitor_filename = $row[72];
|
|
$timer_action_destination = $row[73];
|
|
$enable_xfer_presets = $row[74];
|
|
$hide_xfer_number_to_dial = $row[75];
|
|
$manual_dial_prefix = $row[76];
|
|
$customer_3way_hangup_logging = $row[77];
|
|
$customer_3way_hangup_seconds = $row[78];
|
|
$customer_3way_hangup_action = $row[79];
|
|
$ivr_park_call = $row[80];
|
|
$manual_preview_dial = $row[81];
|
|
$api_manual_dial = $row[82];
|
|
$manual_dial_call_time_check = $row[83];
|
|
$my_callback_option = $row[84];
|
|
$per_call_notes = $row[85];
|
|
$agent_lead_search = $row[86];
|
|
$agent_lead_search_method = $row[87];
|
|
$qm_phone_environment = $row[88];
|
|
$auto_pause_precall = $row[89];
|
|
$auto_pause_precall_code = $row[90];
|
|
$auto_resume_precall = $row[91];
|
|
$manual_dial_cid = $row[92];
|
|
$custom_3way_button_transfer = $row[93];
|
|
$callback_days_limit = $row[94];
|
|
$disable_dispo_screen = $row[95];
|
|
$disable_dispo_status = $row[96];
|
|
$screen_labels = $row[97];
|
|
$status_display_fields = $row[98];
|
|
$pllb_grouping = $row[99];
|
|
$pllb_grouping_limit = $row[100];
|
|
$in_group_dial = $row[101];
|
|
$in_group_dial_select = $row[102];
|
|
$pause_after_next_call = $row[103];
|
|
$owner_populate = $row[104];
|
|
$manual_dial_lead_id = $row[105];
|
|
$dead_max = $row[106];
|
|
$dispo_max = $row[107];
|
|
$pause_max = $row[108];
|
|
$dead_max_dispo = $row[109];
|
|
$dispo_max_dispo = $row[110];
|
|
$CP_max_inbound_calls = $row[111];
|
|
$manual_dial_search_checkbox = $row[112];
|
|
$hide_call_log_info = $row[113];
|
|
$timer_alt_seconds = $row[114];
|
|
$wrapup_bypass = $row[115];
|
|
$wrapup_after_hotkey = $row[116];
|
|
$callback_active_limit = $row[117];
|
|
$callback_active_limit_override = $row[118];
|
|
$comments_all_tabs = $row[119];
|
|
$comments_dispo_screen = $row[120];
|
|
$comments_callback_screen = $row[121];
|
|
$qc_comment_history = $row[122];
|
|
$show_previous_callback = $row[123];
|
|
$clear_script = $row[124];
|
|
$manual_dial_search_filter =$row[125];
|
|
$web_form_address_three = $row[126];
|
|
$manual_dial_override_field=$row[127];
|
|
$status_display_ingroup = $row[128];
|
|
$customer_gone_seconds = $row[129];
|
|
$agent_display_fields = $row[130];
|
|
$manual_dial_timeout = $row[131];
|
|
$manual_auto_next = $row[132];
|
|
$manual_auto_show = $row[133];
|
|
$allow_required_fields = $row[134];
|
|
$dead_to_dispo = $row[135];
|
|
|
|
if ($dead_to_dispo == 'ENABLED')
|
|
{$dead_to_dispo = 1;}
|
|
else
|
|
{$dead_to_dispo = 0;}
|
|
|
|
if ( ($SSmanual_auto_next < 1) or ( ($dial_method != 'INBOUND_MAN') and ($dial_method != 'MANUAL') ) )
|
|
{$manual_auto_next = 0;}
|
|
|
|
if ( ($manual_dial_timeout < 1) or (strlen($manual_dial_timeout) < 1) )
|
|
{$manual_dial_timeout = $dial_timeout;}
|
|
|
|
if ( (strlen($customer_gone_seconds) < 1) or ($customer_gone_seconds < 1) )
|
|
{$customer_gone_seconds=30;}
|
|
$customer_gone_seconds_negative = ($customer_gone_seconds * -1);
|
|
|
|
if ( ($callback_active_limit_override == 'Y') and ($callback_active_limit > 0) )
|
|
{
|
|
$temp_cb_act_lmt_ovrd = preg_replace("/[^0-9]/",'',$VU_custom_three);
|
|
if (strlen($temp_cb_act_lmt_ovrd) > 0)
|
|
$callback_active_limit = $temp_cb_act_lmt_ovrd;
|
|
}
|
|
if ($VU_wrapup_seconds_override >= 0)
|
|
{$wrapup_seconds = $VU_wrapup_seconds_override;}
|
|
if ( ($pause_max < 10) or (strlen($pause_max)<2) )
|
|
{$pause_max=0;}
|
|
if ( ($pause_max > 9) and ($pause_max <= $dial_timeout) )
|
|
{$pause_max = ($dial_timeout + 10);}
|
|
if ( ($queuemetrics_pe_phone_append > 0) and (strlen($qm_phone_environment)>0) )
|
|
{$qm_phone_environment .= "-$qm_extension";}
|
|
|
|
$status_display_NAME=0;
|
|
$status_display_CALLID=0;
|
|
$status_display_LEADID=0;
|
|
$status_display_LISTID=0;
|
|
if (preg_match("/NAME/",$status_display_fields))
|
|
{$status_display_NAME=1;}
|
|
if (preg_match("/CALLID/",$status_display_fields))
|
|
{$status_display_CALLID=1;}
|
|
if (preg_match("/LEADID/",$status_display_fields))
|
|
{$status_display_LEADID=1;}
|
|
if (preg_match("/LISTID/",$status_display_fields))
|
|
{$status_display_LISTID=1;}
|
|
|
|
if ( ($screen_labels != '--SYSTEM-SETTINGS--') and (strlen($screen_labels)>1) )
|
|
{
|
|
$stmt="SELECT label_title,label_first_name,label_middle_initial,label_last_name,label_address1,label_address2,label_address3,label_city,label_state,label_province,label_postal_code,label_vendor_lead_code,label_gender,label_phone_number,label_phone_code,label_alt_phone,label_security_phrase,label_email,label_comments from vicidial_screen_labels where label_id='$screen_labels' and active='Y' limit 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01073',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$screenlabels_count = mysqli_num_rows($rslt);
|
|
if ($screenlabels_count > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
if (strlen($row[0])>0) {$label_title = $row[0];}
|
|
if (strlen($row[1])>0) {$label_first_name = $row[1];}
|
|
if (strlen($row[2])>0) {$label_middle_initial = $row[2];}
|
|
if (strlen($row[3])>0) {$label_last_name = $row[3];}
|
|
if (strlen($row[4])>0) {$label_address1 = $row[4];}
|
|
if (strlen($row[5])>0) {$label_address2 = $row[5];}
|
|
if (strlen($row[6])>0) {$label_address3 = $row[6];}
|
|
if (strlen($row[7])>0) {$label_city = $row[7];}
|
|
if (strlen($row[8])>0) {$label_state = $row[8];}
|
|
if (strlen($row[9])>0) {$label_province = $row[9];}
|
|
if (strlen($row[10])>0) {$label_postal_code = $row[10];}
|
|
if (strlen($row[11])>0) {$label_vendor_lead_code = $row[11];}
|
|
if (strlen($row[12])>0) {$label_gender = $row[12]; $hide_gender=0;}
|
|
if (strlen($row[13])>0) {$label_phone_number = $row[13];}
|
|
if (strlen($row[14])>0) {$label_phone_code = $row[14];}
|
|
if (strlen($row[15])>0) {$label_alt_phone = $row[15];}
|
|
if (strlen($row[16])>0) {$label_security_phrase = $row[16];}
|
|
if (strlen($row[17])>0) {$label_email = $row[17];}
|
|
if (strlen($row[18])>0) {$label_comments = $row[18];}
|
|
### END find any custom field labels ###
|
|
if ($label_gender == '---HIDE---')
|
|
{$hide_gender=1;}
|
|
}
|
|
}
|
|
|
|
$hide_dispo_list=0;
|
|
if ( ($disable_dispo_screen == 'DISPO_ENABLED') or ($disable_dispo_screen == 'DISPO_SELECT_DISABLED') or (strlen($disable_dispo_status) < 1) )
|
|
{
|
|
if ($disable_dispo_screen == 'DISPO_SELECT_DISABLED')
|
|
{$hide_dispo_list=1;}
|
|
$disable_dispo_screen=0;
|
|
$disable_dispo_status='';
|
|
}
|
|
if ( ($disable_dispo_screen == 'DISPO_DISABLED') and (strlen($disable_dispo_status) > 0) )
|
|
{$disable_dispo_screen=1;}
|
|
|
|
if ( ($VU_agent_lead_search_override == 'ENABLED') or ($VU_agent_lead_search_override == 'LIVE_CALL_INBOUND') or ($VU_agent_lead_search_override == 'LIVE_CALL_INBOUND_AND_MANUAL') or ($VU_agent_lead_search_override == 'DISABLED') )
|
|
{$agent_lead_search = $VU_agent_lead_search_override;}
|
|
$AllowManualQueueCalls=1;
|
|
$AllowManualQueueCallsChoice=0;
|
|
if ($api_manual_dial == 'QUEUE')
|
|
{
|
|
$AllowManualQueueCalls=0;
|
|
$AllowManualQueueCallsChoice=1;
|
|
}
|
|
if ($manual_preview_dial == 'DISABLED')
|
|
{$manual_dial_preview = 0;}
|
|
if ($manual_dial_override == 'ALLOW_ALL')
|
|
{$agentcall_manual = 1;}
|
|
if ($manual_dial_override == 'DISABLE_ALL')
|
|
{$agentcall_manual = 0;}
|
|
if ($user_territories_active < 1)
|
|
{$agent_select_territories = 0;}
|
|
if (preg_match("/Y/",$agent_select_territories))
|
|
{$agent_select_territories=1;}
|
|
else
|
|
{$agent_select_territories=0;}
|
|
|
|
if (preg_match("/Y/",$agent_display_dialable_leads))
|
|
{$agent_display_dialable_leads=1;}
|
|
else
|
|
{$agent_display_dialable_leads=0;}
|
|
|
|
if (preg_match("/Y/",$no_hopper_dialing))
|
|
{$no_hopper_dialing=1;}
|
|
else
|
|
{$no_hopper_dialing=0;}
|
|
|
|
if ( (preg_match("/Y/",$call_requeue_button)) and ($auto_dial_level > 0) )
|
|
{$call_requeue_button=1;}
|
|
else
|
|
{$call_requeue_button=0;}
|
|
|
|
if ( (preg_match("/AUTO/",$view_calls_in_queue_launch)) and ($auto_dial_level > 0) )
|
|
{$view_calls_in_queue_launch=1;}
|
|
else
|
|
{$view_calls_in_queue_launch=0;}
|
|
|
|
if ( (!preg_match("/NONE/",$view_calls_in_queue)) and ($auto_dial_level > 0) )
|
|
{$view_calls_in_queue=1;}
|
|
else
|
|
{$view_calls_in_queue=0;}
|
|
|
|
if (preg_match("/Y/",$pause_after_each_call))
|
|
{$dispo_check_all_pause=1;}
|
|
|
|
$quick_transfer_button_enabled=0;
|
|
$quick_transfer_button_locked=0;
|
|
if (preg_match("/IN_GROUP|PRESET_1|PRESET_2|PRESET_3|PRESET_4|PRESET_5/",$quick_transfer_button))
|
|
{$quick_transfer_button_enabled=1;}
|
|
if (preg_match("/LOCKED/",$quick_transfer_button))
|
|
{$quick_transfer_button_locked=1;}
|
|
|
|
$custom_3way_button_transfer_enabled=0;
|
|
$custom_3way_button_transfer_park=0;
|
|
$custom_3way_button_transfer_view=0;
|
|
$custom_3way_button_transfer_contacts=0;
|
|
if (preg_match("/PRESET_|FIELD_/",$custom_3way_button_transfer))
|
|
{$custom_3way_button_transfer_enabled=1;}
|
|
if (preg_match("/PARK_/",$custom_3way_button_transfer))
|
|
{$custom_3way_button_transfer_park=1; $custom_3way_button_transfer_enabled=1;}
|
|
if (preg_match("/VIEW_PRESET/",$custom_3way_button_transfer))
|
|
{$custom_3way_button_transfer_view=1; $custom_3way_button_transfer_enabled=1;}
|
|
if ( (preg_match("/VIEW_CONTACTS/",$custom_3way_button_transfer)) and ($enable_xfer_presets == 'CONTACTS') and ($VU_preset_contact_search != 'DISABLED') )
|
|
{$custom_3way_button_transfer_contacts=1; $custom_3way_button_transfer_enabled=1;}
|
|
|
|
$preset_populate='';
|
|
$prepopulate_transfer_preset_enabled=0;
|
|
if (preg_match("/PRESET_1|PRESET_2|PRESET_3|PRESET_4|PRESET_5/",$prepopulate_transfer_preset))
|
|
{
|
|
$prepopulate_transfer_preset_enabled=1;
|
|
if (preg_match("/PRESET_1/",$prepopulate_transfer_preset))
|
|
{$preset_populate = $xferconf_a_number;}
|
|
if (preg_match("/PRESET_2/",$prepopulate_transfer_preset))
|
|
{$preset_populate = $xferconf_b_number;}
|
|
if (preg_match("/PRESET_3/",$prepopulate_transfer_preset))
|
|
{$preset_populate = $xferconf_c_number;}
|
|
if (preg_match("/PRESET_4/",$prepopulate_transfer_preset))
|
|
{$preset_populate = $xferconf_d_number;}
|
|
if (preg_match("/PRESET_5/",$prepopulate_transfer_preset))
|
|
{$preset_populate = $xferconf_e_number;}
|
|
}
|
|
|
|
$VARpreset_names='';
|
|
$VARpreset_numbers='';
|
|
$VARpreset_dtmfs='';
|
|
$VARpreset_hide_numbers='';
|
|
if ($enable_xfer_presets == 'ENABLED')
|
|
{
|
|
##### grab the presets for this campaign
|
|
$stmt="SELECT preset_name,preset_number,preset_dtmf,preset_hide_number FROM vicidial_xfer_presets WHERE campaign_id='$VD_campaign' order by preset_name limit 500;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01067',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_presets = mysqli_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $VD_presets)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$preset_names[$j] = $row[0];
|
|
$preset_numbers[$j] = $row[1];
|
|
$preset_dtmfs[$j] = $row[2];
|
|
$preset_hide_numbers[$j] = $row[3];
|
|
$VARpreset_names = "$VARpreset_names'$preset_names[$j]',";
|
|
$VARpreset_numbers = "$VARpreset_numbers'$preset_numbers[$j]',";
|
|
$VARpreset_dtmfs = "$VARpreset_dtmfs'$preset_dtmfs[$j]',";
|
|
$VARpreset_hide_numbers = "$VARpreset_hide_numbers'$preset_hide_numbers[$j]',";
|
|
$j++;
|
|
}
|
|
$VARpreset_names = substr("$VARpreset_names", 0, -1);
|
|
$VARpreset_numbers = substr("$VARpreset_numbers", 0, -1);
|
|
$VARpreset_dtmfs = substr("$VARpreset_dtmfs", 0, -1);
|
|
$VARpreset_hide_numbers = substr("$VARpreset_hide_numbers", 0, -1);
|
|
$VD_preset_names_ct = $j;
|
|
if ($j < 1)
|
|
{$enable_xfer_presets='DISABLED';}
|
|
}
|
|
|
|
$default_group_alias_cid='';
|
|
if (strlen($default_group_alias)>1)
|
|
{
|
|
$stmt = "select caller_id_number from groups_alias where group_alias_id='$default_group_alias';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01055',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cidnum_ct = mysqli_num_rows($rslt);
|
|
if ($VDIG_cidnum_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$default_group_alias_cid = $row[0];
|
|
}
|
|
}
|
|
|
|
$stmt = "select group_web_vars from vicidial_campaign_agents where campaign_id='$VD_campaign' and user='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01056',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$VDIG_cidogwv = mysqli_num_rows($rslt);
|
|
if ($VDIG_cidogwv > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$default_web_vars = $row[0];
|
|
}
|
|
|
|
if ( (!preg_match('/DISABLED/',$VU_vicidial_recording_override)) and ($VU_vicidial_recording > 0) )
|
|
{
|
|
$campaign_recording = $VU_vicidial_recording_override;
|
|
echo "<!-- USER RECORDING OVERRIDE: |$VU_vicidial_recording_override|$campaign_recording| -->\n";
|
|
}
|
|
if ( ($VC_scheduled_callbacks=='Y') and ($VU_scheduled_callbacks=='1') )
|
|
{$scheduled_callbacks='1';}
|
|
if ($VU_vicidial_recording=='0')
|
|
{$campaign_recording='NEVER';}
|
|
if ($VU_alter_custphone_override=='ALLOW_ALTER')
|
|
{$disable_alter_custphone='N';}
|
|
if (strlen($manual_dial_prefix) < 1)
|
|
{$manual_dial_prefix = $dial_prefix;}
|
|
if (strlen($three_way_dial_prefix) < 1)
|
|
{$three_way_dial_prefix = $dial_prefix;}
|
|
if ( ($alt_number_dialing=='Y') or ($alt_number_dialing=='SELECTED') or ($alt_number_dialing=='SELECTED_TIMER_ALT') or ($alt_number_dialing=='SELECTED_TIMER_ADDR3') )
|
|
{$alt_phone_dialing='1';}
|
|
else
|
|
{
|
|
$alt_phone_dialing='0';
|
|
$DefaulTAlTDiaL='0';
|
|
}
|
|
if ($display_queue_count=='N')
|
|
{$callholdstatus='0';}
|
|
if ( ($dial_method == 'INBOUND_MAN') or ($outbound_autodial_active < 1) )
|
|
{$VU_closer_default_blended=0;}
|
|
|
|
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
|
|
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
|
$closer_campaigns = "'$closer_campaigns'";
|
|
|
|
if ( (preg_match('/Y/',$agent_pause_codes_active)) or (preg_match('/FORCE/',$agent_pause_codes_active)) )
|
|
{
|
|
##### grab the pause codes for this campaign
|
|
$stmt="SELECT pause_code,pause_code_name FROM vicidial_pause_codes WHERE campaign_id='$VD_campaign' order by pause_code limit 100;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01014',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_pause_codes = mysqli_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $VD_pause_codes)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$pause_codes[$i] =$row[0];
|
|
$pause_code_names[$i] =$row[1];
|
|
$VARpause_codes = "$VARpause_codes'$pause_codes[$i]',";
|
|
$VARpause_code_names = "$VARpause_code_names'$pause_code_names[$i]',";
|
|
$i++;
|
|
$j++;
|
|
}
|
|
$VD_pause_codes_ct = ($VD_pause_codes_ct+$VD_pause_codes);
|
|
$VARpause_codes = substr("$VARpause_codes", 0, -1);
|
|
$VARpause_code_names = substr("$VARpause_code_names", 0, -1);
|
|
}
|
|
|
|
##### grab the inbound groups to choose from if campaign contains CLOSER
|
|
$VARingroups="''";
|
|
$VARingroup_handlers="''";
|
|
$VARphonegroups="''";
|
|
$VARemailgroups="''";
|
|
$VARchatgroups="''";
|
|
if ( ($campaign_allow_inbound == 'Y') and ($dial_method != 'MANUAL') )
|
|
{
|
|
### validate that the agent has not exceeded their max inbound calls for today
|
|
if ( ($VU_max_inbound_calls > 0) or ($CP_max_inbound_calls > 0) )
|
|
{
|
|
$max_inbound_calls = $CP_max_inbound_calls;
|
|
if ($VU_max_inbound_calls > 0)
|
|
{$max_inbound_calls = $VU_max_inbound_calls;}
|
|
|
|
$stmt = "SELECT sum(calls_today) FROM vicidial_inbound_group_agents where user='$VD_login' and group_type='C';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01080',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "\n<!-- $rowx[0]|$stmt -->";}
|
|
$vigagt_ct = mysqli_num_rows($rslt);
|
|
if ($vigagt_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$max_inbound_count = $row[0];
|
|
|
|
if ($max_inbound_count >= $max_inbound_calls)
|
|
{$closer_campaigns = "''";}
|
|
}
|
|
}
|
|
|
|
$VARingroups='';
|
|
$VARingroup_handlers='';
|
|
$VARphonegroups='';
|
|
$VARemailgroups='';
|
|
$VARchatgroups='';
|
|
$stmt="SELECT group_id,group_handling from vicidial_inbound_groups where active = 'Y' and group_id IN($closer_campaigns) order by group_id limit 800;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01015',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$closer_ct = mysqli_num_rows($rslt);
|
|
$INgrpCT=0;
|
|
$EMAILgrpCT=0;
|
|
$CHATgrpCT=0;
|
|
$PHONEgrpCT=0;
|
|
while ($INgrpCT < $closer_ct)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$closer_groups[$INgrpCT] =$row[0];
|
|
$closer_group_handling[$INgrpCT] =$row[1]; // PHONE OR EMAIL OR CHAT - this is important
|
|
$VARingroups = "$VARingroups'$closer_groups[$INgrpCT]',";
|
|
$VARingroup_handlers = "$VARingroup_handlers'$closer_group_handling[$INgrpCT]',";
|
|
if ($row[1]=="EMAIL") // Make a list of ingroups for email handling groups, chat handling groups and one for phones, so there is no overlap
|
|
{
|
|
$VARemailgroups = "$VARemailgroups'$closer_groups[$INgrpCT]',";
|
|
$VARemailgroupsURL = $VARemailgroupsURL."&email_group_ids[]=$closer_groups[$INgrpCT]";
|
|
$EMAILgrpCT++;
|
|
}
|
|
else if ($row[1]=="CHAT")
|
|
{
|
|
$VARchatgroups = "$VARchatgroups'$closer_groups[$INgrpCT]',";
|
|
$VARchatgroupsURL = $VARchatgroupsURL."&chat_group_ids[]=$closer_groups[$INgrpCT]";
|
|
$CHATgrpCT++;
|
|
}
|
|
else
|
|
{
|
|
$VARphonegroups = "$VARphonegroups'$closer_groups[$INgrpCT]',";
|
|
$VARphonegroupsURL = $VARphonegroupsURL."&phone_group_ids[]=$closer_groups[$INgrpCT]";
|
|
$PHONEgrpCT++;
|
|
}
|
|
$INgrpCT++;
|
|
}
|
|
$VARingroups = substr("$VARingroups", 0, -1);
|
|
$VARingroup_handlers = substr("$VARingroup_handlers", 0, -1);
|
|
$VARphonegroups = substr("$VARphonegroups", 0, -1);
|
|
$VARemailgroups = substr("$VARemailgroups", 0, -1);
|
|
$VARchatgroups = substr("$VARchatgroups", 0, -1);
|
|
}
|
|
else
|
|
{$closer_campaigns = "''";}
|
|
|
|
$in_group_dial_display=0;
|
|
if ($in_group_dial != 'DISABLED')
|
|
{
|
|
$in_group_dial_display=1;
|
|
|
|
if ($in_group_dial_select == 'CAMPAIGN_SELECTED')
|
|
{
|
|
$VARdialingroups='';
|
|
$stmt="select group_id from vicidial_inbound_groups where active = 'Y' and group_id IN($closer_campaigns) order by group_id limit 800;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01076',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$dialcloser_ct = mysqli_num_rows($rslt);
|
|
$dialINgrpCT=0;
|
|
while ($dialINgrpCT < $dialcloser_ct)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$dial_closer_groups[$dialINgrpCT] =$row[0];
|
|
$VARdialingroups = "$VARdialingroups'$dial_closer_groups[$dialINgrpCT]',";
|
|
$dialINgrpCT++;
|
|
}
|
|
$VARdialingroups = substr("$VARdialingroups", 0, -1);
|
|
}
|
|
if ($in_group_dial_select == 'ALL_USER_GROUP')
|
|
{
|
|
$VARdialingroups='';
|
|
$stmt="select group_id from vicidial_inbound_groups where active = 'Y' and user_group IN('---ALL---','$user_group') order by group_id limit 800;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01077',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$dialcloser_ct = mysqli_num_rows($rslt);
|
|
$dialINgrpCT=0;
|
|
while ($dialINgrpCT < $dialcloser_ct)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$dial_closer_groups[$dialINgrpCT] =$row[0];
|
|
$VARdialingroups = "$VARdialingroups'$dial_closer_groups[$dialINgrpCT]',";
|
|
$dialINgrpCT++;
|
|
}
|
|
$VARdialingroups = substr("$VARdialingroups", 0, -1);
|
|
}
|
|
}
|
|
|
|
|
|
##### gather territory listings for this agent if select territories is enabled
|
|
$VARterritories='';
|
|
if ($agent_select_territories > 0)
|
|
{
|
|
$stmt="SELECT territory from vicidial_user_territories where user='$VD_login';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01062',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$territory_ct = mysqli_num_rows($rslt);
|
|
$territoryCT=0;
|
|
while ($territoryCT < $territory_ct)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$territories[$territoryCT] =$row[0];
|
|
$VARterritories = "$VARterritories'$territories[$territoryCT]',";
|
|
$territoryCT++;
|
|
}
|
|
$VARterritories = substr("$VARterritories", 0, -1);
|
|
echo "<!-- $territory_ct $territoryCT |$stmt| -->\n";
|
|
}
|
|
|
|
##### grab the allowable inbound groups to choose from for transfer options
|
|
$xfer_groups = preg_replace("/^ | -$/","",$xfer_groups);
|
|
$xfer_groups = preg_replace("/ /","','",$xfer_groups);
|
|
$xfer_groups = "'$xfer_groups'";
|
|
$VARxfergroups="''";
|
|
if ($allow_closers == 'Y')
|
|
{
|
|
$VARxfergroups='';
|
|
$stmt="select group_id,group_name from vicidial_inbound_groups where active = 'Y' and group_id IN($xfer_groups) order by group_id limit 800;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01016',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$xfer_ct = mysqli_num_rows($rslt);
|
|
$XFgrpCT=0;
|
|
while ($XFgrpCT < $xfer_ct)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$VARxfergroups = "$VARxfergroups'$row[0]',";
|
|
$VARxfergroupsnames = "$VARxfergroupsnames'$row[1]',";
|
|
if ($row[0] == "$default_xfer_group") {$default_xfer_group_name = $row[1];}
|
|
$XFgrpCT++;
|
|
}
|
|
$VARxfergroups = substr("$VARxfergroups", 0, -1);
|
|
$VARxfergroupsnames = substr("$VARxfergroupsnames", 0, -1);
|
|
}
|
|
|
|
if (preg_match('/Y/',$agent_allow_group_alias))
|
|
{
|
|
##### grab the active group aliases
|
|
$stmt="SELECT group_alias_id,group_alias_name,caller_id_number FROM groups_alias WHERE active='Y' order by group_alias_id limit 1000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01054',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$VD_group_aliases = mysqli_num_rows($rslt);
|
|
$j=0;
|
|
while ($j < $VD_group_aliases)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$group_alias_id[$i] = $row[0];
|
|
$group_alias_name[$i] = $row[1];
|
|
$caller_id_number[$i] = $row[2];
|
|
$VARgroup_alias_ids = "$VARgroup_alias_ids'$group_alias_id[$i]',";
|
|
$VARgroup_alias_names = "$VARgroup_alias_names'$group_alias_name[$i]',";
|
|
$VARcaller_id_numbers = "$VARcaller_id_numbers'$caller_id_number[$i]',";
|
|
$i++;
|
|
$j++;
|
|
}
|
|
$VD_group_aliases_ct = ($VD_group_aliases_ct+$VD_group_aliases);
|
|
$VARgroup_alias_ids = substr("$VARgroup_alias_ids", 0, -1);
|
|
$VARgroup_alias_names = substr("$VARgroup_alias_names", 0, -1);
|
|
$VARcaller_id_numbers = substr("$VARcaller_id_numbers", 0, -1);
|
|
}
|
|
|
|
##### grab the number of leads in the hopper for this campaign
|
|
$stmt="SELECT count(*) FROM vicidial_hopper where campaign_id = '$VD_campaign' and status='READY';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01017',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$campaign_leads_to_call = $row[0];
|
|
echo "<!-- $campaign_leads_to_call - leads left to call in hopper -->\n";
|
|
}
|
|
else
|
|
{
|
|
$VDloginDISPLAY=1;
|
|
$VDdisplayMESSAGE = _QXZ("Campaign not active, please try again")."<br />";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($WeBRooTWritablE > 0)
|
|
{
|
|
fwrite ($fp, "vdweb|FAIL|$date|$VD_login|XXXX|$ip|$browser|\n");
|
|
fclose($fp);
|
|
}
|
|
$VDloginDISPLAY=1;
|
|
|
|
$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again")."<br />";
|
|
if ($auth_message == 'LOCK')
|
|
{$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes")."<br />";}
|
|
if ($auth_message == 'ERRNETWORK')
|
|
{$VDdisplayMESSAGE = _QXZ("Too many network errors, please contact your administrator")."<br />";}
|
|
if ($auth_message == 'ERRSERVERS')
|
|
{$VDdisplayMESSAGE = _QXZ("No available servers, please contact your administrator")."<br />";}
|
|
if ($auth_message == 'ERRPHONES')
|
|
{$VDdisplayMESSAGE = _QXZ("No available phones, please contact your administrator")."<br />";}
|
|
if ($auth_message == 'ERRDUPLICATE')
|
|
{$VDdisplayMESSAGE = _QXZ("You are already logged in, please log out of your other session first")."<br />";}
|
|
if ($auth_message == 'ERRAGENTS')
|
|
{$VDdisplayMESSAGE = _QXZ("Too many agents logged in, please contact your administrator")."<br />";}
|
|
if ($auth_message == 'ERRCASE')
|
|
{$VDdisplayMESSAGE = _QXZ("Login incorrect, user names are case sensitive")."<br />";}
|
|
}
|
|
}
|
|
if ($VDloginDISPLAY)
|
|
{
|
|
echo "<title>"._QXZ("Agent web client: Campaign Login")."</title>\n";
|
|
echo "</head>\n";
|
|
echo "<body onresize=\"browser_dimensions();\" onload=\"browser_dimensions();\">\n";
|
|
if ($hide_timeclock_link < 1)
|
|
{echo "<a href=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> <font class=\"sb_text\">"._QXZ("Timeclock")."</font></a>$grey_link<br />\n";}
|
|
echo "<table width=\"100%\"><tr><td></td>\n";
|
|
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
|
|
echo "</tr></table>\n";
|
|
echo "<form name=\"vicidial_form\" id=\"vicidial_form\" action=\"$agcPAGE\" method=\"post\">\n";
|
|
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
|
|
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
|
|
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
|
|
echo "<input type=\"hidden\" name=\"phone_login\" value=\"$phone_login\" />\n";
|
|
echo "<input type=\"hidden\" name=\"phone_pass\" value=\"$phone_pass\" />\n";
|
|
echo "<center><br /><b>$VDdisplayMESSAGE</b><br /><br />";
|
|
echo "<table width=\"460px\" cellpadding=\"3\" cellspacing=\"0\" bgcolor=\"#$SSframe_background\"><tr bgcolor=\"white\">";
|
|
echo "<td align=\"left\" valign=\"bottom\" bgcolor=\"#$SSmenu_background\" width=\"170\"><img src=\"$selected_logo\" border=\"0\" height=\"45\" width=\"170\" alt=\"Agent Screen\" /></td>";
|
|
echo "<td align=\"center\" valign=\"middle\" bgcolor=\"#$SSmenu_background\"> <font class=\"sh_text_white\">"._QXZ("Campaign Login")."</font> </td>";
|
|
echo "</tr>\n";
|
|
echo "<tr><td align=\"left\" colspan=\"2\"><font size=\"1\"> </font></td></tr>\n";
|
|
echo "<tr><td align=\"right\"><font class=\"skb_text\">"._QXZ("User Login").":</font> </td>";
|
|
echo "<td align=\"left\"><input type=\"text\" name=\"VD_login\" size=\"10\" maxlength=\"20\" value=\"$VD_login\" /></td></tr>\n";
|
|
echo "<tr><td align=\"right\"><font class=\"skb_text\">"._QXZ("User Password:")."</font> </td>";
|
|
echo "<td align=\"left\"><input type=\"password\" name=\"VD_pass\" size=\"10\" maxlength=\"20\" value=\"$VD_pass\" /></td></tr>\n";
|
|
echo "<tr><td align=\"right\" valign=\"top\"><font class=\"skb_text\">"._QXZ("Campaign:")."</font> </td>";
|
|
echo "<td align=\"left\"><font class=\"skb_text\"><span id=\"LogiNCamPaigns\">$camp_form_code</span></font></td></tr>\n";
|
|
echo "<tr><td align=\"center\" colspan=\"2\"><input type=\"submit\" name=\"SUBMIT\" value=\""._QXZ("SUBMIT")."\" /> \n";
|
|
echo "<span id=\"LogiNReseT\"></span></td></tr>\n";
|
|
echo "<tr><td align=\"left\" colspan=\"2\"><font class=\"body_tiny\"><br />"._QXZ("VERSION:")." $version "._QXZ("BUILD:")." $build</font></td></tr>\n";
|
|
echo "</table>\n";
|
|
echo "</form>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
$original_phone_login = $phone_login;
|
|
|
|
# code for parsing load-balanced agent phone allocation where agent interface
|
|
# will send multiple phones-table logins so that the script can determine the
|
|
# server that has the fewest agents logged into it.
|
|
# login: ca101,cb101,cc101
|
|
$alias_found=0;
|
|
$stmt="select count(*) from phones_alias where alias_id = '$phone_login';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01018',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$alias_ct = mysqli_num_rows($rslt);
|
|
if ($alias_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$alias_found = $row[0];
|
|
}
|
|
if ($alias_found > 0)
|
|
{
|
|
$stmt="select alias_name,logins_list from phones_alias where alias_id = '$phone_login' limit 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01019',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$alias_ct = mysqli_num_rows($rslt);
|
|
if ($alias_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$alias_name = $row[0];
|
|
$phone_login = $row[1];
|
|
}
|
|
}
|
|
|
|
$pa=0;
|
|
if ( (preg_match('/,/i',$phone_login)) and (strlen($phone_login) > 2) )
|
|
{
|
|
$phoneSQL = "(";
|
|
$phones_auto = explode(',',$phone_login);
|
|
$phones_auto_ct = count($phones_auto);
|
|
while($pa < $phones_auto_ct)
|
|
{
|
|
if ($pa > 0)
|
|
{$phoneSQL .= " or ";}
|
|
$desc = ($phones_auto_ct - $pa - 1); # traverse in reverse order
|
|
$phoneSQL .= "(login='$phones_auto[$desc]' and pass='$phone_pass')";
|
|
$pa++;
|
|
}
|
|
$phoneSQL .= ")";
|
|
}
|
|
else {$phoneSQL = "login='$phone_login' and pass='$phone_pass'";}
|
|
|
|
$authphone=0;
|
|
#$stmt="SELECT count(*) from phones where $phoneSQL and active = 'Y';";
|
|
|
|
$active_agentSQL = "and active_agent_login_server='Y'";
|
|
if ($admin_test == 'YES')
|
|
{$active_agentSQL='';}
|
|
$stmt="SELECT count(*) from phones,servers where $phoneSQL and phones.active = 'Y' and phones.server_ip=servers.server_ip $active_agentSQL;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
echo "<!-- server query: $admin_test|$stmt| -->\n";
|
|
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01020',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$authphone=$row[0];
|
|
if (!$authphone)
|
|
{
|
|
echo "<title>"._QXZ("Agent web client: Phone Login Error")."</title>\n";
|
|
echo "</head>\n";
|
|
echo "<body onresize=\"browser_dimensions();\" onload=\"browser_dimensions();\">\n";
|
|
if ($hide_timeclock_link < 1)
|
|
{echo "<a href=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> <font class=\"sb_text\">"._QXZ("Timeclock")."</font></a>$grey_link<br />\n";}
|
|
echo "<table width=\"100%\"><tr><td></td>\n";
|
|
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
|
|
echo "</tr></table>\n";
|
|
echo "<form name=\"vicidial_form\" id=\"vicidial_form\" action=\"$agcPAGE\" method=\"post\">\n";
|
|
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\">\n";
|
|
echo "<input type=\"hidden\" name=\"JS_browser_height\" value=\"\" />\n";
|
|
echo "<input type=\"hidden\" name=\"JS_browser_width\" value=\"\" />\n";
|
|
echo "<input type=\"hidden\" name=\"VD_login\" value=\"$VD_login\" />\n";
|
|
echo "<input type=\"hidden\" name=\"VD_pass\" value=\"$VD_pass\" />\n";
|
|
echo "<input type=\"hidden\" name=\"VD_campaign\" value=\"$VD_campaign\" />\n";
|
|
echo "<br /><br /><br /><center><table width=\"460px\" cellpadding=\"3\" cellspacing=\"0\" bgcolor=\"#$SSframe_background\"><tr bgcolor=\"white\">";
|
|
echo "<td align=\"left\" valign=\"bottom\" bgcolor=\"#$SSmenu_background\" width=\"170\"><img src=\"$selected_logo\" border=\"0\" height=\"45\" width=\"170\" alt=\"Agent Screen\" /></td>";
|
|
echo "<td align=\"center\" valign=\"middle\" bgcolor=\"#$SSmenu_background\"> <font class=\"sh_text_white\">"._QXZ("Login Error")."</font></td>";
|
|
echo "</tr>\n";
|
|
echo "<tr><td align=\"center\" colspan=\"2\"><font size=\"1\"> <br /><font size=\"3\">"._QXZ("Sorry, your phone login and password are not active in this system, please try again:")." <br /> </font></td></tr>\n";
|
|
echo "<tr><td align=\"right\"><font class=\"skb_text\">"._QXZ("Phone Login:")."</font> </td>";
|
|
echo "<td align=\"left\"><input type=\"text\" name=\"phone_login\" size=\"10\" maxlength=\"20\" value=\"$phone_login\"></td></tr>\n";
|
|
echo "<tr><td align=\"right\"><font class=\"skb_text\">"._QXZ("Phone Password:")."</font> </td>";
|
|
echo "<td align=\"left\"><input type=\"password\" name=\"phone_pass\" size=10 maxlength=20 value=\"$phone_pass\"></td></tr>\n";
|
|
echo "<tr><td align=\"center\" colspan=\"2\"><input type=\"submit\" name=\"SUBMIT\" value=\""._QXZ("SUBMIT")."\" /></td></tr>\n";
|
|
echo "<tr><td align=\"left\" colspan=\"2\"><font class=\"body_tiny\"><br />"._QXZ("VERSION:")." $version "._QXZ("BUILD:")." $build</font></td></tr>\n";
|
|
echo "</table></center>\n";
|
|
echo "</form>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
##### BEGIN phone login load balancing functions #####
|
|
### go through the phones logins list to figure out which server has
|
|
### fewest non-remote agents logged in and use that phone login account
|
|
if ($pa > 0)
|
|
{
|
|
$pb=0;
|
|
$pb_login='';
|
|
$pb_server_ip='';
|
|
$pb_count=0;
|
|
$pb_log='';
|
|
$pb_valid_server_ips='';
|
|
$pb_force_set=0;
|
|
while ( ($pb < $phones_auto_ct) and ($pb_force_set < 1) )
|
|
{
|
|
### find the server_ip of each phone_login
|
|
$stmtn="SELECT count(*) from phones where login = '$phones_auto[$pb]';";
|
|
if ($DB) {echo "|$stmtx|\n";}
|
|
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
|
|
$rslt=mysql_to_mysqli($stmtn, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01084',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$rown=mysqli_fetch_row($rslt);
|
|
if ($rown[0] > 0)
|
|
{
|
|
$stmtx="SELECT server_ip from phones where login = '$phones_auto[$pb]';";
|
|
if ($DB) {echo "|$stmtx|\n";}
|
|
$rslt=mysql_to_mysqli($stmtx, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01021',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$rowx=mysqli_fetch_row($rslt);
|
|
}
|
|
else
|
|
{$rowx[0]='0.0.0.0';}
|
|
|
|
### get number of agents logged in to each server
|
|
$stmt="SELECT count(*) from vicidial_live_agents where server_ip = '$rowx[0]' and extension NOT LIKE \"R%\";";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01022',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysqli_fetch_row($rslt);
|
|
|
|
### find out whether the server is set to active
|
|
$stmt="SELECT count(*) from servers where server_ip = '$rowx[0]' and active='Y' $active_agentSQL;";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01023',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$rowy=mysqli_fetch_row($rslt);
|
|
|
|
$stmt="SELECT count(*) FROM vicidial_conferences where server_ip='$rowx[0]' and ((extension='') or (extension is null));";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01085',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$rowys=mysqli_fetch_row($rslt);
|
|
|
|
### find out if this server has a twin
|
|
$twin_not_live=0;
|
|
if ($rowy[0] > 0)
|
|
{
|
|
$stmt="SELECT active_twin_server_ip from servers where server_ip = '$rowx[0]';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01070',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$rowyy=mysqli_fetch_row($rslt);
|
|
if (strlen($rowyy[0]) > 4)
|
|
{
|
|
### find out whether the twin server_updater is running
|
|
$stmt="SELECT count(*) from server_updater where server_ip = '$rowyy[0]' and last_update > '$past_minutes_date';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01071',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$rowyz=mysqli_fetch_row($rslt);
|
|
if ($rowyz[0] < 1) {$twin_not_live=1;}
|
|
}
|
|
}
|
|
|
|
### find out whether the server_updater is running
|
|
$stmt="SELECT count(*) from server_updater where server_ip = '$rowx[0]' and last_update > '$past_minutes_date';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01024',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$rowz=mysqli_fetch_row($rslt);
|
|
|
|
$pb_log .= "$phones_auto[$pb]|$rowx[0]|$row[0]|$rowy[0]|$rowys[0]|$rowz[0]|$twin_not_live| ";
|
|
|
|
if ( ($rowy[0] > 0) and ($rowys[0] > 0) and ($rowz[0] > 0) and ($twin_not_live < 1) )
|
|
{
|
|
if ( ($pllb_grouping == 'ONE_SERVER_ONLY') or ($pllb_grouping == 'CASCADING') )
|
|
{
|
|
if ($pllb_grouping == 'ONE_SERVER_ONLY')
|
|
{
|
|
### one-server-only plib check
|
|
### get number of agents logged in to each server
|
|
$stmt="SELECT count(*) from vicidial_live_agents where server_ip = '$rowx[0]' and campaign_id='$VD_campaign' and extension NOT LIKE \"R%\";";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01074',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$rowG=mysqli_fetch_row($rslt);
|
|
|
|
if ($rowG[0] > 0)
|
|
{
|
|
$pb_count=$row[0];
|
|
$pb_server_ip=$rowx[0];
|
|
$phone_login=$phones_auto[$pb];
|
|
$pb_force_set++;
|
|
echo "<!-- PLLB: ONE_SERVER_ONLY|$pb_server_ip|$pb_count| -->\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
### cascading plib check
|
|
### get number of agents logged in to each server
|
|
$stmt="SELECT count(*) from vicidial_live_agents where server_ip = '$rowx[0]' and campaign_id='$VD_campaign' and extension NOT LIKE \"R%\";";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01075',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$rowG=mysqli_fetch_row($rslt);
|
|
|
|
echo "<!-- PLLB CASCADING CHECK: |$pllb_grouping|$rowx[0]|$rowG[0]|$pllb_grouping_limit| |$row[0]|$SSpllb_grouping_limit| -->\n";
|
|
if ( ($rowG[0] > 0) and ($rowG[0] < $pllb_grouping_limit) and ($row[0] < $SSpllb_grouping_limit) )
|
|
{
|
|
$pb_count=$row[0];
|
|
$pb_server_ip=$rowx[0];
|
|
$phone_login=$phones_auto[$pb];
|
|
$pb_force_set++;
|
|
echo "<!-- PLLB: CASCADING|$pb_server_ip|$pb_count| -->\n";
|
|
}
|
|
}
|
|
}
|
|
if ($DB > 0) {echo "($pb_count <> $row[0]) $pb|$pb_force_set|$phones_auto[$pb]|$pb_server_ip|$pb_count| -->\n";}
|
|
if ($pb_force_set < 1)
|
|
{
|
|
if ( ($pb_count >= $row[0]) or (strlen($pb_server_ip) < 4) )
|
|
{
|
|
$pb_count=$row[0];
|
|
$pb_server_ip=$rowx[0];
|
|
$phone_login=$phones_auto[$pb];
|
|
}
|
|
}
|
|
}
|
|
$pb++;
|
|
}
|
|
|
|
|
|
echo "<!-- Phones balance selection: $phone_login|$pb_server_ip|$past_minutes_date|$pb_force_set| |$pb_log -->\n";
|
|
}
|
|
##### END phone login load balancing functions #####
|
|
|
|
echo "<title>Agent web client</title>\n";
|
|
$stmt="SELECT extension,dialplan_number,voicemail_id,phone_ip,computer_ip,server_ip,login,pass,status,active,phone_type,fullname,company,picture,messages,old_messages,protocol,local_gmt,ASTmgrUSERNAME,ASTmgrSECRET,login_user,login_pass,login_campaign,park_on_extension,conf_on_extension,VICIDIAL_park_on_extension,VICIDIAL_park_on_filename,monitor_prefix,recording_exten,voicemail_exten,voicemail_dump_exten,ext_context,dtmf_send_extension,call_out_number_group,client_browser,install_directory,local_web_callerID_URL,VICIDIAL_web_URL,AGI_call_logging_enabled,user_switching_enabled,conferencing_enabled,admin_hangup_enabled,admin_hijack_enabled,admin_monitor_enabled,call_parking_enabled,updater_check_enabled,AFLogging_enabled,QUEUE_ACTION_enabled,CallerID_popup_enabled,voicemail_button_enabled,enable_fast_refresh,fast_refresh_rate,enable_persistant_mysql,auto_dial_next_number,VDstop_rec_after_each_call,DBX_server,DBX_database,DBX_user,DBX_pass,DBX_port,DBY_server,DBY_database,DBY_user,DBY_pass,DBY_port,outbound_cid,enable_sipsak_messages,email,template_id,conf_override,phone_context,phone_ring_timeout,conf_secret,is_webphone,use_external_server_ip,codecs_list,webphone_dialpad,phone_ring_timeout,on_hook_agent,webphone_auto_answer,webphone_dialbox,webphone_mute,webphone_volume,webphone_debug from phones where login='$phone_login' and pass='$phone_pass' and active = 'Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01025',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$extension=$row[0];
|
|
$dialplan_number=$row[1];
|
|
$voicemail_id=$row[2];
|
|
$phone_ip=$row[3];
|
|
$computer_ip=$row[4];
|
|
$server_ip=$row[5];
|
|
$login=$row[6];
|
|
$pass=$row[7];
|
|
$status=$row[8];
|
|
$active=$row[9];
|
|
$phone_type=$row[10];
|
|
$fullname=$row[11];
|
|
$company=$row[12];
|
|
$picture=$row[13];
|
|
$messages=$row[14];
|
|
$old_messages=$row[15];
|
|
$protocol=$row[16];
|
|
$local_gmt=$row[17];
|
|
$ASTmgrUSERNAME=$row[18];
|
|
$ASTmgrSECRET=$row[19];
|
|
$login_user=$row[20];
|
|
$login_pass=$row[21];
|
|
$login_campaign=$row[22];
|
|
$park_on_extension=$row[23];
|
|
$conf_on_extension=$row[24];
|
|
$VICIDiaL_park_on_extension=$row[25];
|
|
$VICIDiaL_park_on_filename=$row[26];
|
|
$monitor_prefix=$row[27];
|
|
$recording_exten=$row[28];
|
|
$voicemail_exten=$row[29];
|
|
$voicemail_dump_exten=$row[30];
|
|
$ext_context=$row[31];
|
|
$dtmf_send_extension=$row[32];
|
|
$call_out_number_group=$row[33];
|
|
$client_browser=$row[34];
|
|
$install_directory=$row[35];
|
|
$local_web_callerID_URL=$row[36];
|
|
$VICIDiaL_web_URL=$row[37];
|
|
$AGI_call_logging_enabled=$row[38];
|
|
$user_switching_enabled=$row[39];
|
|
$conferencing_enabled=$row[40];
|
|
$admin_hangup_enabled=$row[41];
|
|
$admin_hijack_enabled=$row[42];
|
|
$admin_monitor_enabled=$row[43];
|
|
$call_parking_enabled=$row[44];
|
|
$updater_check_enabled=$row[45];
|
|
$AFLogging_enabled=$row[46];
|
|
$QUEUE_ACTION_enabled=$row[47];
|
|
$CallerID_popup_enabled=$row[48];
|
|
$voicemail_button_enabled=$row[49];
|
|
$enable_fast_refresh=$row[50];
|
|
$fast_refresh_rate=$row[51];
|
|
$enable_persistant_mysql=$row[52];
|
|
$auto_dial_next_number=$row[53];
|
|
$VDstop_rec_after_each_call=$row[54];
|
|
$DBX_server=$row[55];
|
|
$DBX_database=$row[56];
|
|
$DBX_user=$row[57];
|
|
$DBX_pass=$row[58];
|
|
$DBX_port=$row[59];
|
|
$outbound_cid=$row[65];
|
|
$enable_sipsak_messages=$row[66];
|
|
$conf_secret=$row[72];
|
|
$is_webphone=$row[73];
|
|
$use_external_server_ip=$row[74];
|
|
$codecs_list=$row[75];
|
|
$webphone_dialpad=$row[76];
|
|
$phone_ring_timeout=$row[77];
|
|
$on_hook_agent=$row[78];
|
|
$webphone_auto_answer=$row[79];
|
|
$webphone_dialbox=$row[80];
|
|
$webphone_mute=$row[81];
|
|
$webphone_volume=$row[82];
|
|
$webphone_debug=$row[83];
|
|
|
|
$login_context = $ext_context;
|
|
if (strlen($meetme_enter_login_filename) > 0)
|
|
{$login_context = 'meetme-enter-login';}
|
|
|
|
$no_empty_session_warnings=0;
|
|
if ( ($phone_login == 'nophone') or ($on_hook_agent == 'Y') )
|
|
{
|
|
$no_empty_session_warnings=1;
|
|
}
|
|
if ($PhonESComPIP == '1')
|
|
{
|
|
if (strlen($computer_ip) < 4)
|
|
{
|
|
$stmt="UPDATE phones SET computer_ip='$ip' where login='$phone_login' and pass='$phone_pass' and active = 'Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01026',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
}
|
|
if ($PhonESComPIP == '2')
|
|
{
|
|
$stmt="UPDATE phones SET computer_ip='$ip' where login='$phone_login' and pass='$phone_pass' and active = 'Y';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01027',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
}
|
|
if ($clientDST)
|
|
{
|
|
$local_gmt = ($local_gmt + $isdst);
|
|
}
|
|
|
|
$stmt="SELECT asterisk_version,web_socket_url from servers where server_ip='$server_ip';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01028',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$asterisk_version=$row[0];
|
|
$web_socket_url=$row[1];
|
|
|
|
if ($protocol == 'EXTERNAL')
|
|
{
|
|
$protocol = 'Local';
|
|
$extension = "$dialplan_number$AT$ext_context";
|
|
}
|
|
if (preg_match("/Zap/i",$protocol))
|
|
{
|
|
if (preg_match("/^1\.0|^1\.2|^1\.4\.1|^1\.4\.20|^1\.4\.21/i",$asterisk_version))
|
|
{$do_nothing=1;}
|
|
else
|
|
{
|
|
$protocol = 'DAHDI';
|
|
}
|
|
}
|
|
|
|
$SIP_user = "$protocol/$extension";
|
|
$SIP_user_DiaL = "$protocol/$extension";
|
|
$qm_extension = "$extension";
|
|
if ( (preg_match('/8300/',$dialplan_number)) and (strlen($dialplan_number)<5) and ($protocol == 'Local') )
|
|
{
|
|
$SIP_user = "$protocol/$extension$VD_login";
|
|
$qm_extension = "$extension$VD_login";
|
|
}
|
|
|
|
# If a park extension is not set, use the default one
|
|
if ( (strlen($park_ext)>0) && (strlen($park_file_name)>0) )
|
|
{
|
|
$VICIDiaL_park_on_extension = "$park_ext";
|
|
$VICIDiaL_park_on_filename = "$park_file_name";
|
|
echo "<!-- CAMPAIGN CUSTOM PARKING: |$VICIDiaL_park_on_extension|$VICIDiaL_park_on_filename| -->\n";
|
|
}
|
|
echo "<!-- CAMPAIGN DEFAULT PARKING: |$VICIDiaL_park_on_extension|$VICIDiaL_park_on_filename| -->\n";
|
|
|
|
# If a web form address is not set, use the default one
|
|
if (strlen($web_form_address)>0)
|
|
{
|
|
$VICIDiaL_web_form_address = "$web_form_address";
|
|
echo "<!-- CAMPAIGN CUSTOM WEB FORM: |$VICIDiaL_web_form_address| -->\n";
|
|
}
|
|
else
|
|
{
|
|
$VICIDiaL_web_form_address = "$VICIDiaL_web_URL";
|
|
print "<!-- CAMPAIGN DEFAULT WEB FORM: |$VICIDiaL_web_form_address| -->\n";
|
|
$VICIDiaL_web_form_address_enc = rawurlencode($VICIDiaL_web_form_address);
|
|
}
|
|
$VICIDiaL_web_form_address_enc = rawurlencode($VICIDiaL_web_form_address);
|
|
|
|
# If a web form address two is not set, use the first one
|
|
if (strlen($web_form_address_two)>0)
|
|
{
|
|
$VICIDiaL_web_form_address_two = "$web_form_address_two";
|
|
echo "<!-- CAMPAIGN CUSTOM WEB FORM 2: |$VICIDiaL_web_form_address_two| -->\n";
|
|
}
|
|
else
|
|
{
|
|
$VICIDiaL_web_form_address_two = "$VICIDiaL_web_form_address";
|
|
echo "<!-- CAMPAIGN DEFAULT WEB FORM 2: |$VICIDiaL_web_form_address_two| -->\n";
|
|
$VICIDiaL_web_form_address_two_enc = rawurlencode($VICIDiaL_web_form_address_two);
|
|
}
|
|
$VICIDiaL_web_form_address_two_enc = rawurlencode($VICIDiaL_web_form_address_two);
|
|
|
|
# If a web form address three is not set, use the first one
|
|
if (strlen($web_form_address_three)>0)
|
|
{
|
|
$VICIDiaL_web_form_address_three = "$web_form_address_three";
|
|
echo "<!-- CAMPAIGN CUSTOM WEB FORM 3: |$VICIDiaL_web_form_address_three| -->\n";
|
|
}
|
|
else
|
|
{
|
|
$VICIDiaL_web_form_address_three = "$VICIDiaL_web_form_address";
|
|
echo "<!-- CAMPAIGN DEFAULT WEB FORM 3: |$VICIDiaL_web_form_address_three| -->\n";
|
|
$VICIDiaL_web_form_address_three_enc = rawurlencode($VICIDiaL_web_form_address_three);
|
|
}
|
|
$VICIDiaL_web_form_address_three_enc = rawurlencode($VICIDiaL_web_form_address_three);
|
|
|
|
# If closers are allowed on this campaign
|
|
if ($allow_closers=="Y")
|
|
{
|
|
$VICIDiaL_allow_closers = 1;
|
|
echo "<!-- CAMPAIGN ALLOWS CLOSERS: |$VICIDiaL_allow_closers| -->\n";
|
|
}
|
|
else
|
|
{
|
|
$VICIDiaL_allow_closers = 0;
|
|
echo "<!-- CAMPAIGN ALLOWS NO CLOSERS: |$VICIDiaL_allow_closers| -->\n";
|
|
}
|
|
|
|
|
|
$session_ext = preg_replace("/[^a-z0-9]/i", "", $extension);
|
|
if (strlen($session_ext) > 10) {$session_ext = substr($session_ext, 0, 10);}
|
|
$session_rand = (rand(1,9999999) + 10000000);
|
|
$session_name = "$StarTtimE$US$session_ext$session_rand";
|
|
|
|
if ($webform_sessionname)
|
|
{$webform_sessionname = "&session_name=$session_name";}
|
|
else
|
|
{$webform_sessionname = '';}
|
|
|
|
$stmt="DELETE from web_client_sessions where start_time < '$past_month_date' and extension='$extension' and server_ip = '$server_ip' and program = 'vicidial';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01029',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt="INSERT INTO web_client_sessions values('$extension','$server_ip','vicidial','$NOW_TIME','$session_name');";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01030',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
if ( ( ($campaign_allow_inbound == 'Y') and ($dial_method != 'MANUAL') ) || ($campaign_leads_to_call > 0) || (preg_match('/Y/',$no_hopper_leads_logins)) )
|
|
{
|
|
##### check to see if the user has a conf extension already, this happens if they previously exited uncleanly
|
|
$stmt="SELECT conf_exten FROM vicidial_conferences where extension='$SIP_user' and server_ip = '$server_ip' LIMIT 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01032',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$prev_login_ct = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $prev_login_ct)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$session_id =$row[0];
|
|
$i++;
|
|
}
|
|
if ($prev_login_ct > 0)
|
|
{echo "<!-- USING PREVIOUS MEETME ROOM - $session_id - $NOW_TIME - $SIP_user -->\n";}
|
|
else
|
|
{
|
|
##### grab the next available vicidial_conference room and reserve it
|
|
$stmt="SELECT count(*) FROM vicidial_conferences where server_ip='$server_ip' and ((extension='') or (extension is null));";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01033',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysqli_fetch_row($rslt);
|
|
if ($row[0] > 0)
|
|
{
|
|
$stmt="UPDATE vicidial_conferences set extension='$SIP_user', leave_3way='0' where server_ip='$server_ip' and ((extension='') or (extension is null)) limit 1;";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01034',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt="SELECT conf_exten from vicidial_conferences where server_ip='$server_ip' and ( (extension='$SIP_user') or (extension='$VD_login') );";
|
|
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01035',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$row=mysqli_fetch_row($rslt);
|
|
$session_id = $row[0];
|
|
}
|
|
echo "<!-- USING NEW MEETME ROOM - $session_id - $NOW_TIME - $SIP_user -->\n";
|
|
}
|
|
|
|
### mark leads that were not dispositioned during previous calls as ERI
|
|
$stmt="UPDATE vicidial_list set status='ERI', user='' where status IN('QUEUE','INCALL') and user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01036',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$vlERIaffected_rows = mysqli_affected_rows($link);
|
|
echo "<!-- old QUEUE and INCALL reverted list: |$vlERIaffected_rows| -->\n";
|
|
|
|
$stmt="DELETE from vicidial_hopper where status IN('QUEUE','INCALL','DONE') and user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01037',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$vhICaffected_rows = mysqli_affected_rows($link);
|
|
echo "<!-- old QUEUE and INCALL reverted hopper: |$vhICaffected_rows| -->\n";
|
|
|
|
$stmt="DELETE from vicidial_live_agents where user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01038',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$vlaLIaffected_rows = mysqli_affected_rows($link);
|
|
echo "<!-- old vicidial_live_agents records cleared: |$vlaLIaffected_rows| -->\n";
|
|
|
|
$stmt="DELETE from vicidial_live_inbound_agents where user ='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01039',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$vliaLIaffected_rows = mysqli_affected_rows($link);
|
|
echo "<!-- old vicidial_live_inbound_agents records cleared: |$vliaLIaffected_rows| -->\n";
|
|
|
|
$stmt="UPDATE routing_initiated_recordings set processed='2' where user='$VD_login' and processed='0';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01086',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$RIRaffected_rows = mysqli_affected_rows($link);
|
|
echo "<!-- routing_initiated_recordings invalidated: |$RIRaffected_rows| -->\n";
|
|
|
|
$VULhostname = php_uname('n');
|
|
$VULservername = $_SERVER['SERVER_NAME'];
|
|
if (strlen($VULhostname)<1) {$VULhostname='X';}
|
|
if (strlen($VULservername)<1) {$VULservername='X';}
|
|
|
|
$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$VULservername' and hostname='$VULhostname' LIMIT 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01080',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$webserver_id_ct = mysqli_num_rows($rslt);
|
|
if ($webserver_id_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$webserver_id = $row[0];
|
|
}
|
|
else
|
|
{
|
|
##### insert webserver entry
|
|
$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$VULservername','$VULhostname');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01081',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
$webserver_id = mysqli_insert_id($link);
|
|
echo "<!-- vicidial_webservers record inserted: |$affected_rows|$webserver_id| -->\n";
|
|
}
|
|
|
|
$stmt="SELECT url_id FROM vicidial_urls where url='$agcPAGE' LIMIT 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01082',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$url_id_ct = mysqli_num_rows($rslt);
|
|
if ($url_id_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$url_id = $row[0];
|
|
}
|
|
else
|
|
{
|
|
##### insert url entry
|
|
$stmt="INSERT INTO vicidial_urls (url) values('$agcPAGE');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01083',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
$url_id = mysqli_insert_id($link);
|
|
echo "<!-- vicidial_urls record inserted: |$affected_rows|$url_id| -->\n";
|
|
}
|
|
|
|
### insert an entry into the user log for the login event
|
|
$vul_data = "$vlERIaffected_rows|$vhICaffected_rows|$vlaLIaffected_rows|$vliaLIaffected_rows";
|
|
$stmt = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group,session_id,server_ip,extension,computer_ip,browser,data,phone_login,server_phone,phone_ip,webserver,login_url,browser_width,browser_height) values('$VD_login','LOGIN','$VD_campaign','$NOW_TIME','$StarTtimE','$VU_user_group','$session_id','$server_ip','$protocol/$extension','$ip','$browser','$vul_data','$original_phone_login','$phone_login','LOOKUP','$webserver_id','$url_id','$JS_browser_width','$JS_browser_height');";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01031',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
# echo "<b>You have logged in as user: $VD_login on phone: $SIP_user to campaign: $VD_campaign</b><br />\n";
|
|
$VICIDiaL_is_logged_in=1;
|
|
|
|
### set the callerID for manager middleware-app to connect the phone to the user
|
|
$SIqueryCID = "S$CIDdate$session_id";
|
|
|
|
#############################################
|
|
##### START SYSTEM_SETTINGS LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,vicidial_agent_disable,allow_sipsak_messages,queuemetrics_loginout,queuemetrics_addmember_enabled,queuemetrics_pe_phone_append,queuemetrics_pause_type FROM system_settings;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01040',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$qm_conf_ct = mysqli_num_rows($rslt);
|
|
if ($qm_conf_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
$vicidial_agent_disable = $row[6];
|
|
$allow_sipsak_messages = $row[7];
|
|
$queuemetrics_loginout = $row[8];
|
|
$queuemetrics_addmember_enabled = $row[9];
|
|
$queuemetrics_pe_phone_append = $row[10];
|
|
$queuemetrics_pause_type = $row[11];
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
|
|
if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (preg_match("/SIP/i",$protocol)) )
|
|
{
|
|
$extension = preg_replace("/\'|\"|\\\\|;/","",$extension);
|
|
$phone_ip = preg_replace("/\'|\"|\\\\|;/","",$phone_ip);
|
|
$SIPSAK_prefix = 'LIN-';
|
|
echo "<!-- sending login sipsak message: $SIPSAK_prefix$VD_campaign -->\n";
|
|
passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$VD_campaign\" -r 5060 -s sip:$extension@$phone_ip > /dev/null");
|
|
$SIqueryCID = "$SIPSAK_prefix$VD_campaign$DS$CIDdate";
|
|
}
|
|
|
|
$WebPhonEurl='';
|
|
$webphone_content='';
|
|
$TEMP_SIP_user_DiaL = $SIP_user_DiaL;
|
|
if ($on_hook_agent == 'Y')
|
|
{$TEMP_SIP_user_DiaL = 'Local/8300@default';}
|
|
### insert a NEW record to the vicidial_manager table to be processed
|
|
$agent_login_data="||$NOW_TIME|NEW|N|$server_ip||Originate|$SIqueryCID|Channel: $SIP_user_DiaL|Context: $login_context|Exten: $session_id|Priority: 1|Callerid: \"$SIqueryCID\" <$campaign_cid>|||||";
|
|
$agent_login_stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$SIqueryCID','Channel: $TEMP_SIP_user_DiaL','Context: $login_context','Exten: $session_id','Priority: 1','Callerid: \"$SIqueryCID\" <$campaign_cid>','','','','','');";
|
|
if ( ($is_webphone != 'Y') and ($is_webphone != 'Y_API_LAUNCH') )
|
|
{
|
|
if ($DB) {echo "$agent_login_stmt\n";}
|
|
$rslt=mysql_to_mysqli($agent_login_stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01041',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
echo "<!-- call placed to session_id: $session_id from phone: $SIP_user $SIP_user_DiaL -->\n";
|
|
}
|
|
else
|
|
{
|
|
### build Iframe variable content for webphone here
|
|
$codecs_list = preg_replace("/ /",'',$codecs_list);
|
|
$codecs_list = preg_replace("/-/",'',$codecs_list);
|
|
$codecs_list = preg_replace("/&/",'',$codecs_list);
|
|
$webphone_server_ip = $server_ip;
|
|
if ($use_external_server_ip=='Y')
|
|
{
|
|
##### find external_server_ip if enabled for this phone account
|
|
$stmt="SELECT external_server_ip FROM servers where server_ip='$server_ip' LIMIT 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01065',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$exip_ct = mysqli_num_rows($rslt);
|
|
if ($exip_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$webphone_server_ip =$row[0];
|
|
}
|
|
}
|
|
if (strlen($webphone_url) < 6)
|
|
{
|
|
##### find webphone_url in system_settings and generate IFRAME code for it #####
|
|
$stmt="SELECT webphone_url FROM system_settings LIMIT 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01066',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$wu_ct = mysqli_num_rows($rslt);
|
|
if ($wu_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$webphone_url =$row[0];
|
|
}
|
|
}
|
|
if (strlen($system_key) < 1)
|
|
{
|
|
##### find system_key in system_settings if populated #####
|
|
$stmt="SELECT webphone_systemkey FROM system_settings LIMIT 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01068',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$wsk_ct = mysqli_num_rows($rslt);
|
|
if ($wsk_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$system_key =$row[0];
|
|
}
|
|
}
|
|
$webphone_options='INITIAL_LOAD';
|
|
if ($webphone_dialpad == 'Y') {$webphone_options .= "--DIALPAD_Y";}
|
|
if ($webphone_dialpad == 'N') {$webphone_options .= "--DIALPAD_N";}
|
|
if ($webphone_dialpad == 'TOGGLE') {$webphone_options .= "--DIALPAD_TOGGLE";}
|
|
if ($webphone_dialpad == 'TOGGLE_OFF') {$webphone_options .= "--DIALPAD_OFF_TOGGLE";}
|
|
if ($webphone_auto_answer == 'Y') {$webphone_options .= "--AUTOANSWER_Y";}
|
|
if ($webphone_auto_answer == 'N') {$webphone_options .= "--AUTOANSWER_N";}
|
|
if ($webphone_dialbox == 'Y') {$webphone_options .= "--DIALBOX_Y";}
|
|
if ($webphone_dialbox == 'N') {$webphone_options .= "--DIALBOX_N";}
|
|
if ($webphone_mute == 'Y') {$webphone_options .= "--MUTE_Y";}
|
|
if ($webphone_mute == 'N') {$webphone_options .= "--MUTE_N";}
|
|
if ($webphone_volume == 'Y') {$webphone_options .= "--VOLUME_Y";}
|
|
if ($webphone_volume == 'N') {$webphone_options .= "--VOLUME_N";}
|
|
if ($webphone_debug == 'Y') {$webphone_options .= "--DEBUG";}
|
|
if (strlen($web_socket_url) > 5) {$webphone_options .= "--WEBSOCKETURL$web_socket_url";}
|
|
|
|
### base64 encode variables
|
|
$b64_phone_login = base64_encode($extension);
|
|
$b64_phone_pass = base64_encode($conf_secret);
|
|
$b64_session_name = base64_encode($session_name);
|
|
$b64_server_ip = base64_encode($webphone_server_ip);
|
|
$b64_callerid = base64_encode($outbound_cid);
|
|
$b64_protocol = base64_encode($protocol);
|
|
$b64_codecs = base64_encode($codecs_list);
|
|
$b64_options = base64_encode($webphone_options);
|
|
$b64_system_key = base64_encode($system_key);
|
|
|
|
$WebPhonEurl = "$webphone_url?phone_login=$b64_phone_login&phone_login=$b64_phone_login&phone_pass=$b64_phone_pass&server_ip=$b64_server_ip&callerid=$b64_callerid&protocol=$b64_protocol&codecs=$b64_codecs&options=$b64_options&system_key=$b64_system_key";
|
|
|
|
if ($is_webphone == 'Y')
|
|
{
|
|
if ($webphone_location == 'bar')
|
|
{
|
|
$webphone_content = "<iframe src=\"$WebPhonEurl\" style=\"width:" . $webphone_width . "px;height:" . $webphone_height . "px;background-color:transparent;z-index:17;\" scrolling=\"no\" frameborder=\"0\" allowtransparency=\"true\" id=\"webphone\" name=\"webphone\" width=\"" . $webphone_width . "px\" height=\"" . $webphone_height . "px\"> </iframe>";
|
|
}
|
|
else
|
|
{
|
|
$webphone_content = "<iframe src=\"$WebPhonEurl\" style=\"width:" . $webphone_width . "px;height:" . $webphone_height . "px;background-color:transparent;z-index:17;\" scrolling=\"auto\" frameborder=\"0\" allowtransparency=\"true\" id=\"webphone\" name=\"webphone\" width=\"" . $webphone_width . "px\" height=\"" . $webphone_height . "px\"> </iframe>";
|
|
}
|
|
}
|
|
}
|
|
|
|
$stmt="DELETE from vicidial_session_data where user='$VD_login';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01078',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
$stmt="INSERT INTO vicidial_session_data SET session_name='$session_name',user='$VD_login',campaign_id='$VD_campaign',server_ip='$server_ip',conf_exten='$session_id',extension='$extension',login_time='$NOW_TIME',webphone_url='$WebPhonEurl',agent_login_call='$agent_login_data';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01079',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
|
|
##### grab the campaign_weight and number of calls today on that campaign for the agent
|
|
$stmt="SELECT campaign_weight,calls_today,campaign_grade FROM vicidial_campaign_agents where user='$VD_login' and campaign_id = '$VD_campaign';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01042',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$vca_ct = mysqli_num_rows($rslt);
|
|
if ($vca_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$campaign_weight = $row[0];
|
|
$calls_today = $row[1];
|
|
$campaign_grade = $row[2];
|
|
$i++;
|
|
}
|
|
else
|
|
{
|
|
$campaign_weight = '0';
|
|
$calls_today = '0';
|
|
$campaign_grade = '1';
|
|
$stmt="INSERT INTO vicidial_campaign_agents (user,campaign_id,campaign_rank,campaign_weight,calls_today,campaign_grade) values('$VD_login','$VD_campaign','0','0','$calls_today','$campaign_grade');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01043',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
echo "<!-- new vicidial_campaign_agents record inserted: |$affected_rows| -->\n";
|
|
}
|
|
|
|
if ($auto_dial_level > 0)
|
|
{
|
|
echo "<!-- campaign is set to auto_dial_level: $auto_dial_level -->\n";
|
|
|
|
$closer_chooser_string='';
|
|
$stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,user_level,campaign_weight,calls_today,last_state_change,outbound_autodial,manager_ingroup_set,on_hook_ring_time,on_hook_agent,last_inbound_call_time,last_inbound_call_finish,campaign_grade,pause_code) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$closer_chooser_string','$user_level','$campaign_weight','$calls_today','$NOW_TIME','Y','N','$phone_ring_timeout','$on_hook_agent','$NOW_TIME','$NOW_TIME','$campaign_grade','LOGIN');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01044',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
echo "<!-- new vicidial_live_agents record inserted: |$affected_rows| -->\n";
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$QM_LOGIN = 'AGENTLOGIN';
|
|
$QM_PHONE = "$VD_login@agents";
|
|
if ( ($queuemetrics_loginout=='CALLBACK') or ($queuemetrics_loginout=='NONE') )
|
|
{
|
|
$QM_LOGIN = 'AGENTCALLBACKLOGIN';
|
|
$QM_PHONE = "$SIP_user_DiaL";
|
|
}
|
|
$linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
if (!$linkB) {die(_QXZ("Could not connect: ")."$queuemetrics_server_ip|$queuemetrics_login" . mysqli_connect_error());}
|
|
mysqli_select_db($linkB, "$queuemetrics_dbname");
|
|
|
|
if ( ($queuemetrics_pe_phone_append > 0) and (strlen($qm_phone_environment)>0) )
|
|
{$qm_phone_environment .= "-$qm_extension";}
|
|
|
|
if ($queuemetrics_loginout!='NONE')
|
|
{
|
|
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='$QM_LOGIN',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01045',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysqli_affected_rows($linkB);
|
|
echo "<!-- queue_log $QM_LOGIN entry added: $VD_login|$affected_rows|$QM_PHONE -->\n";
|
|
}
|
|
|
|
$pause_typeSQL='';
|
|
if ($queuemetrics_pause_type > 0)
|
|
{$pause_typeSQL=",data5='AGENT'";}
|
|
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$qm_phone_environment' $pause_typeSQL;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01046',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysqli_affected_rows($linkB);
|
|
echo "<!-- queue_log PAUSE entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
if ($queuemetrics_addmember_enabled > 0)
|
|
{
|
|
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='ADDMEMBER2',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01069',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysqli_affected_rows($linkB);
|
|
echo "<!-- queue_log ADDMEMBER2 entry added: $VD_login|$affected_rows -->\n";
|
|
}
|
|
|
|
mysqli_close($linkB);
|
|
mysqli_select_db($link, "$VARDB_database");
|
|
}
|
|
|
|
|
|
if ( ($campaign_allow_inbound == 'Y') and ($dial_method != 'MANUAL') )
|
|
{
|
|
print "<!-- CLOSER-type campaign -->\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
print "<!-- campaign is set to manual dial: $auto_dial_level -->\n";
|
|
|
|
$stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,user_level,campaign_weight,calls_today,last_state_change,outbound_autodial,manager_ingroup_set,on_hook_ring_time,on_hook_agent,campaign_grade) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$user_level', '$campaign_weight', '$calls_today','$NOW_TIME','N','N','$phone_ring_timeout','$on_hook_agent','$campaign_grade');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01047',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
echo "<!-- new vicidial_live_agents record inserted: |$affected_rows| -->\n";
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$QM_LOGIN = 'AGENTLOGIN';
|
|
$QM_PHONE = "$VD_login@agents";
|
|
if ( ($queuemetrics_loginout=='CALLBACK') or ($queuemetrics_loginout=='NONE') )
|
|
{
|
|
$QM_LOGIN = 'AGENTCALLBACKLOGIN';
|
|
$QM_PHONE = "$SIP_user_DiaL";
|
|
}
|
|
$linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
if (!$linkB) {die(_QXZ("Could not connect: ")."$queuemetrics_server_ip|$queuemetrics_login" . mysqli_connect_error());}
|
|
mysqli_select_db($linkB, "$queuemetrics_dbname");
|
|
|
|
if ($queuemetrics_loginout!='NONE')
|
|
{
|
|
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='$QM_LOGIN',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01048',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysqli_affected_rows($linkB);
|
|
echo "<!-- queue_log $QM_LOGIN entry added: $VD_login|$affected_rows|$QM_PHONE -->\n";
|
|
}
|
|
|
|
$pause_typeSQL='';
|
|
if ($queuemetrics_pause_type > 0)
|
|
{$pause_typeSQL=",data5='AGENT'";}
|
|
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$qm_phone_environment' $pause_typeSQL;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01049',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysqli_affected_rows($linkB);
|
|
echo "<!-- queue_log PAUSE entry added: $VD_login|$affected_rows -->\n";
|
|
|
|
if ($queuemetrics_addmember_enabled > 0)
|
|
{
|
|
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='ADDMEMBER2',data1='$QM_PHONE',serverid='$queuemetrics_log_id',data4='$qm_phone_environment';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01072',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysqli_affected_rows($linkB);
|
|
echo "<!-- queue_log ADDMEMBER2 entry added: $VD_login|$affected_rows -->\n";
|
|
}
|
|
|
|
mysqli_close($linkB);
|
|
mysqli_select_db($link, "$VARDB_database");
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
echo "<title>"._QXZ("Agent web client: Campaign Login")."</title>\n";
|
|
echo "</head>\n";
|
|
echo "<body onresize=\"browser_dimensions();\" onload=\"browser_dimensions();\">\n";
|
|
if ($hide_timeclock_link < 1)
|
|
{echo "<a href=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> <font class=\"sb_text\">"._QXZ("Timeclock")."</font></a>$grey_link<br />\n";}
|
|
echo "<table width=\"100%\"><tr><td></td>\n";
|
|
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
|
|
echo "</tr></table>\n";
|
|
echo "<b><font class=\"skb_text\">"._QXZ("Sorry, there are no leads in the hopper for this campaign")."</b>\n";
|
|
echo "<form action=\"$PHP_SELF\" method=\"post\">\n";
|
|
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
|
|
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
|
|
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
|
|
echo "<input type=\"hidden\" name=\"phone_login\" value=\"$phone_login\" />\n";
|
|
echo "<input type=\"hidden\" name=\"phone_pass\" value=\"$phone_pass\" />\n";
|
|
echo "<font class=\"skb_text\">"._QXZ("Login:")." <input type=\"text\" name=\"VD_login\" size=\"10\" maxlength=\"20\" value=\"$VD_login\" />\n<br />";
|
|
echo "<font class=\"skb_text\">"._QXZ("Password:")." <input type=\"password\" name=\"VD_pass\" size=\"10\" maxlength=\"20\" value=\"$VD_pass\" /><br />\n";
|
|
echo "<font class=\"skb_text\">"._QXZ("Campaign:")." <span id=\"LogiNCamPaigns\">$camp_form_code</span><br />\n";
|
|
echo "<input type=\"submit\" name=\"SUBMIT\" value=\""._QXZ("SUBMIT")."\" /> \n";
|
|
echo "<span id=\"LogiNReseT\"></span>\n";
|
|
echo "</form>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
if (strlen($session_id) < 1)
|
|
{
|
|
echo "<title>"._QXZ("Agent web client: Campaign Login")."</title>\n";
|
|
echo "</head>\n";
|
|
echo "<body onresize=\"browser_dimensions();\" onload=\"browser_dimensions();\">\n";
|
|
if ($hide_timeclock_link < 1)
|
|
{echo "<a href=\"./timeclock.php?referrer=agent&pl=$phone_login&pp=$phone_pass&VD_login=$VD_login&VD_pass=$VD_pass\"> <font class=\"sb_text\">"._QXZ("Timeclock")."</font></a>$grey_link<br />\n";}
|
|
echo "<table width=\"100%\"><tr><td></td>\n";
|
|
echo "<!-- INTERNATIONALIZATION-LINKS-PLACEHOLDER-VICIDIAL -->\n";
|
|
echo "</tr></table>\n";
|
|
echo "<b><font class=\"skb_text\">"._QXZ("Sorry, there are no available sessions")."</b>: |$session_id|$server_ip|$extension|$SIP_user|\n";
|
|
echo "<form action=\"$PHP_SELF\" method=\"post\" />\n";
|
|
echo "<input type=\"hidden\" name=\"DB\" value=\"$DB\" />\n";
|
|
echo "<input type=\"hidden\" name=\"JS_browser_height\" id=\"JS_browser_height\" value=\"\" />\n";
|
|
echo "<input type=\"hidden\" name=\"JS_browser_width\" id=\"JS_browser_width\" value=\"\" />\n";
|
|
echo "<input type=\"hidden\" name=\"phone_login\" value=\"$phone_login\" />\n";
|
|
echo "<input type=\"hidden\" name=\"phone_pass\" value=\"$phone_pass\" />\n";
|
|
echo "<font class=\"skb_text\">"._QXZ("Login:")." <input type=\"text\" name=\"VD_login\" size=\"10\" maxlength=\"20\" value=\"$VD_login\" />\n<br />";
|
|
echo "<font class=\"skb_text\">"._QXZ("Password:")." <input type=\"password\" name=\"VD_pass\" size=\"10\" maxlength=\"20\" value=\"$VD_pass\" /><br />\n";
|
|
echo "<font class=\"skb_text\">"._QXZ("Campaign:")." <span id=\"LogiNCamPaigns\">$camp_form_code</span><br />\n";
|
|
echo "<input type=\"submit\" name=\"SUBMIT\" value=\""._QXZ("SUBMIT")."\" /> \n";
|
|
echo "<span id=\"LogiNReseT\"></span>\n";
|
|
echo "</FORM>\n\n";
|
|
echo "</body>\n\n";
|
|
echo "</html>\n\n";
|
|
exit;
|
|
}
|
|
|
|
if (preg_match('/MSIE/',$browser))
|
|
{
|
|
$useIE=1;
|
|
echo "<!-- client web browser used: MSIE |$browser|$useIE| -->\n";
|
|
}
|
|
else
|
|
{
|
|
$useIE=0;
|
|
echo "<!-- client web browser used: W3C-Compliant |$browser|$useIE| -->\n";
|
|
}
|
|
|
|
$StarTtimE = date("U");
|
|
$NOW_TIME = date("Y-m-d H:i:s");
|
|
##### Agent is going to log in so insert the vicidial_agent_log entry now
|
|
$stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group,sub_status,pause_type) values('$VD_login','$server_ip','$NOW_TIME','$VD_campaign','$StarTtimE','0','$StarTtimE','$VU_user_group','LOGIN','AGENT');";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01050',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
$agent_log_id = mysqli_insert_id($link);
|
|
echo "<!-- vicidial_agent_log record inserted: |$affected_rows|$agent_log_id| -->\n";
|
|
|
|
##### update vicidial_campaigns to show agent has logged in
|
|
$stmt="UPDATE vicidial_campaigns set campaign_logindate='$NOW_TIME' where campaign_id='$VD_campaign';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01064',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$VCaffected_rows = mysqli_affected_rows($link);
|
|
echo "<!-- vicidial_campaigns campaign_logindate updated: |$VCaffected_rows|$NOW_TIME| -->\n";
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$StarTtimEpause = ($StarTtimE + 1);
|
|
$linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
if (!$linkB) {die(_QXZ("Could not connect: ")."$queuemetrics_server_ip|$queuemetrics_login" . mysqli_connect_error());}
|
|
mysqli_select_db($linkB, "$queuemetrics_dbname");
|
|
|
|
$pause_typeSQL='';
|
|
if ($queuemetrics_pause_type > 0)
|
|
{$pause_typeSQL=",data5='AGENT'";}
|
|
|
|
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$StarTtimEpause',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEREASON',data1='LOGIN',data3='$QM_PHONE',serverid='$queuemetrics_log_id'$pause_typeSQL;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $linkB);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01063',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$affected_rows = mysqli_affected_rows($linkB);
|
|
echo "<!-- queue_log PAUSEREASON LOGIN entry added: $VD_login|$affected_rows|$QM_PHONE -->\n";
|
|
|
|
mysqli_close($linkB);
|
|
mysqli_select_db($link, "$VARDB_database");
|
|
}
|
|
|
|
$stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id' where user='$VD_login';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01061',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$VLAaffected_rows_update = mysqli_affected_rows($link);
|
|
|
|
$stmt="UPDATE vicidial_users SET shift_override_flag='0' where user='$VD_login' and shift_override_flag='1';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01057',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
$VUaffected_rows = mysqli_affected_rows($link);
|
|
|
|
$S='*';
|
|
$D_s_ip = explode('.', $server_ip);
|
|
if (strlen($D_s_ip[0])<2) {$D_s_ip[0] = "0$D_s_ip[0]";}
|
|
if (strlen($D_s_ip[0])<3) {$D_s_ip[0] = "0$D_s_ip[0]";}
|
|
if (strlen($D_s_ip[1])<2) {$D_s_ip[1] = "0$D_s_ip[1]";}
|
|
if (strlen($D_s_ip[1])<3) {$D_s_ip[1] = "0$D_s_ip[1]";}
|
|
if (strlen($D_s_ip[2])<2) {$D_s_ip[2] = "0$D_s_ip[2]";}
|
|
if (strlen($D_s_ip[2])<3) {$D_s_ip[2] = "0$D_s_ip[2]";}
|
|
if (strlen($D_s_ip[3])<2) {$D_s_ip[3] = "0$D_s_ip[3]";}
|
|
if (strlen($D_s_ip[3])<3) {$D_s_ip[3] = "0$D_s_ip[3]";}
|
|
$server_ip_dialstring = "$D_s_ip[0]$S$D_s_ip[1]$S$D_s_ip[2]$S$D_s_ip[3]$S";
|
|
|
|
##### grab the datails of all active scripts in the system
|
|
$stmt="SELECT script_id,script_name FROM vicidial_scripts WHERE active='Y' order by script_id limit 1000;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01051',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$MM_scripts = mysqli_num_rows($rslt);
|
|
$e=0;
|
|
while ($e < $MM_scripts)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$MMscriptid[$e] =$row[0];
|
|
$MMscriptname[$e] = urlencode($row[1]);
|
|
$MMscriptids = "$MMscriptids'$MMscriptid[$e]',";
|
|
$MMscriptnames = "$MMscriptnames'$MMscriptname[$e]',";
|
|
$e++;
|
|
}
|
|
$MMscriptids = substr("$MMscriptids", 0, -1);
|
|
$MMscriptnames = substr("$MMscriptnames", 0, -1);
|
|
|
|
|
|
##### BEGIN vicidial_list FIELD LENGTH LOOKUP #####
|
|
$MAXvendor_lead_code = '20';
|
|
$MAXphone_code = '10';
|
|
$MAXphone_number = '18';
|
|
$MAXtitle = '4';
|
|
$MAXfirst_name = '30';
|
|
$MAXmiddle_initial = '1';
|
|
$MAXlast_name = '30';
|
|
$MAXaddress1 = '100';
|
|
$MAXaddress2 = '100';
|
|
$MAXaddress3 = '100';
|
|
$MAXcity = '50';
|
|
$MAXstate = '2';
|
|
$MAXprovince = '50';
|
|
$MAXpostal_code = '10';
|
|
$MAXalt_phone = '12';
|
|
$MAXemail = '70';
|
|
$MAXsecurity_phrase = '100';
|
|
|
|
$stmt = "SHOW COLUMNS FROM vicidial_list;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01087',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$scvl_ct = mysqli_num_rows($rslt);
|
|
$s=0;
|
|
while ($scvl_ct > $s)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$vl_field = $row[0];
|
|
$vl_type = preg_replace("/[^0-9]/",'',$row[1]);
|
|
if (strlen($vl_type) > 0)
|
|
{
|
|
if ( ($vl_field == 'vendor_lead_code') and ($MAXvendor_lead_code != $vl_type) )
|
|
{$MAXvendor_lead_code = $vl_type;}
|
|
if ( ($vl_field == 'phone_code') and ($MAXphone_code != $vl_type) )
|
|
{$MAXphone_code = $vl_type;}
|
|
if ( ($vl_field == 'phone_number') and ($MAXphone_number != $vl_type) )
|
|
{$MAXphone_number = $vl_type;}
|
|
if ( ($vl_field == 'title') and ($MAXtitle != $vl_type) )
|
|
{$MAXtitle = $vl_type;}
|
|
if ( ($vl_field == 'first_name') and ($MAXfirst_name != $vl_type) )
|
|
{$MAXfirst_name = $vl_type;}
|
|
if ( ($vl_field == 'middle_initial') and ($MAXmiddle_initial != $vl_type) )
|
|
{$MAXmiddle_initial = $vl_type;}
|
|
if ( ($vl_field == 'last_name') and ($MAXlast_name != $vl_type) )
|
|
{$MAXlast_name = $vl_type;}
|
|
if ( ($vl_field == 'address1') and ($MAXaddress1 != $vl_type) )
|
|
{$MAXaddress1 = $vl_type;}
|
|
if ( ($vl_field == 'address2') and ($MAXaddress2 != $vl_type) )
|
|
{$MAXaddress2 = $vl_type;}
|
|
if ( ($vl_field == 'address3') and ($MAXaddress3 != $vl_type) )
|
|
{$MAXaddress3 = $vl_type;}
|
|
if ( ($vl_field == 'city') and ($MAXcity != $vl_type) )
|
|
{$MAXcity = $vl_type;}
|
|
if ( ($vl_field == 'state') and ($MAXstate != $vl_type) )
|
|
{$MAXstate = $vl_type;}
|
|
if ( ($vl_field == 'province') and ($MAXprovince != $vl_type) )
|
|
{$MAXprovince = $vl_type;}
|
|
if ( ($vl_field == 'postal_code') and ($MAXpostal_code != $vl_type) )
|
|
{$MAXpostal_code = $vl_type;}
|
|
if ( ($vl_field == 'alt_phone') and ($MAXalt_phone != $vl_type) )
|
|
{$MAXalt_phone = $vl_type;}
|
|
if ( ($vl_field == 'email') and ($MAXemail != $vl_type) )
|
|
{$MAXemail = $vl_type;}
|
|
if ( ($vl_field == 'security_phrase') and ($MAXsecurity_phrase != $vl_type) )
|
|
{$MAXsecurity_phrase = $vl_type;}
|
|
}
|
|
$s++;
|
|
}
|
|
##### END vicidial_list FIELD LENGTH LOOKUP #####
|
|
}
|
|
}
|
|
|
|
|
|
### SCREEN WIDTH AND HEIGHT CALCULATIONS ###
|
|
### DO NOT EDIT! ###
|
|
if ($stretch_dimensions > 0)
|
|
{
|
|
if ($agent_status_view < 1)
|
|
{
|
|
if ($JS_browser_width >= 510)
|
|
{$BROWSER_WIDTH = ($JS_browser_width - 80);}
|
|
}
|
|
else
|
|
{
|
|
if ($JS_browser_width >= 730)
|
|
{$BROWSER_WIDTH = ($JS_browser_width - 300);}
|
|
}
|
|
if ($JS_browser_height >= 340)
|
|
{$BROWSER_HEIGHT = ($JS_browser_height - 40);}
|
|
}
|
|
if ($agent_fullscreen=='Y')
|
|
{
|
|
$BROWSER_WIDTH = ($JS_browser_width - 10);
|
|
$BROWSER_HEIGHT = $JS_browser_height;
|
|
}
|
|
$MASTERwidth=($BROWSER_WIDTH - 340);
|
|
$MASTERheight=($BROWSER_HEIGHT - 200);
|
|
if ($MASTERwidth < 430) {$MASTERwidth = '430';}
|
|
if ($MASTERheight < 300) {$MASTERheight = '300';}
|
|
if ($per_call_notes == 'ENABLED')
|
|
{
|
|
if ($MASTERheight < 340) {$MASTERheight = '340';}
|
|
}
|
|
if ($webphone_location == 'bar') {$MASTERwidth = ($MASTERwidth + $webphone_height);}
|
|
|
|
$CAwidth = ($MASTERwidth + 340); # 770 - cover all (none-in-session, customer hunngup, etc...)
|
|
$SBwidth = ($MASTERwidth + 331); # 761 - SideBar starting point
|
|
$MNwidth = ($MASTERwidth + 330); # 760 - main frame
|
|
$XFwidth = ($MASTERwidth + 320); # 750 - transfer/conference
|
|
$HCwidth = ($MASTERwidth + 310); # 740 - hotkeys and callbacks
|
|
$CQwidth = ($MASTERwidth + 300); # 730 - calls in queue listings
|
|
$AMwidth = ($MASTERwidth + 270); # 700 - refresh links
|
|
$SCwidth = ($MASTERwidth + 230); # 670 - live call seconds counter, sidebar link
|
|
$PDwidth = ($MASTERwidth + 210); # 650 - preset-dial links
|
|
$MUwidth = ($MASTERwidth + 180); # 610 - agent mute
|
|
$SSwidth = ($MASTERwidth + 176); # 606 - scroll script
|
|
$SDwidth = ($MASTERwidth + 170); # 600 - scroll script, customer data and calls-in-session
|
|
$HKwidth = ($MASTERwidth + 20); # 450 - Hotkeys button
|
|
$HSwidth = ($MASTERwidth + 1); # 431 - Header spacer
|
|
$PBwidth = ($MASTERwidth + 0); # 430 - Presets list
|
|
$CLwidth = ($MASTERwidth - 120); # 310 - Calls in queue link
|
|
|
|
|
|
$GHheight = ($MASTERheight + 1260);# 1560 - Gender Hide span
|
|
$DBheight = ($MASTERheight + 260); # 560 - Debug span
|
|
$WRheight = ($MASTERheight + 210); # 510 - Warning boxes
|
|
$CQheight = ($MASTERheight + 140); # 440 - Calls in queue section
|
|
$SLheight = ($MASTERheight + 122); # 422 - SideBar link, Agents view link
|
|
$QLheight = ($MASTERheight + 112); # 412 - Calls in queue link
|
|
$HKheight = ($MASTERheight + 105); # 405 - HotKey active Button
|
|
$AMheight = ($MASTERheight + 100); # 400 - Agent mute buttons
|
|
$PBheight = ($MASTERheight + 90); # 390 - preset dial links
|
|
$MBheight = ($MASTERheight + 65); # 365 - Manual Dial Buttons
|
|
$CBheight = ($MASTERheight + 50); # 350 - Agent Callback, pause code, volume control Buttons and agent status
|
|
$SSheight = ($MASTERheight + 31); # 331 - script content
|
|
$HTheight = ($MASTERheight + 10); # 310 - transfer frame, callback comments and hotkey
|
|
$BPheight = ($MASTERheight - 250); # 50 - bottom buffer, Agent Xfer Span
|
|
$SCheight = 49; # 49 - seconds on call display
|
|
$SFheight = 65; # 65 - height of the script and form contents
|
|
$SRheight = 69; # 69 - height of the script and form refrech links
|
|
$CHheight = ($JS_browser_height - 50);
|
|
if ($webphone_location == 'bar')
|
|
{
|
|
$SCheight = ($SCheight + $webphone_height);
|
|
# $SFheight = ($SFheight + $webphone_height);
|
|
$SRheight = ($SRheight + $webphone_height);
|
|
}
|
|
$AVTheight = '0';
|
|
if ($is_webphone) {$AVTheight = '20';}
|
|
|
|
|
|
################################################################
|
|
### BEGIN - build the callback calendar (12 months) ###
|
|
################################################################
|
|
define ('ADAY', (60*60*24));
|
|
$CdayARY = getdate();
|
|
$Cmon = $CdayARY['mon'];
|
|
$Cyear = $CdayARY['year'];
|
|
$CTODAY = date("Y-m");
|
|
$CTODAYmday = date("j");
|
|
$CINC=0;
|
|
$live_days=0;
|
|
$limit_days=999;
|
|
if ($callback_days_limit > 0)
|
|
{$limit_days=$callback_days_limit;}
|
|
|
|
$Cmonths = Array('0','January','February','March','April','May','June',
|
|
'July','August','September','October','November','December');
|
|
$Cdays = Array('Sun','Mon','Tue','Wed','Thu','Fri','Sat');
|
|
|
|
$CCAL_OUT = '';
|
|
|
|
$CCAL_OUT .= "<table border=\"0\" cellpadding=\"2\" cellspacing=\"2\">";
|
|
|
|
while ($CINC < 12)
|
|
{
|
|
if ( ($CINC == 0) || ($CINC == 4) ||($CINC == 8) )
|
|
{$CCAL_OUT .= "<tr>";}
|
|
|
|
$CCAL_OUT .= "<td valign=\"top\">";
|
|
|
|
$CYyear = $Cyear;
|
|
$Cmonth= ($Cmon + $CINC);
|
|
if ($Cmonth > 12)
|
|
{
|
|
$Cmonth = ($Cmonth - 12);
|
|
$CYyear++;
|
|
}
|
|
$Cstart= mktime(11,0,0,$Cmonth,1,$CYyear);
|
|
$CfirstdayARY = getdate($Cstart);
|
|
#echo "|$Cmon|$Cmonth|$CINC|\n";
|
|
$CPRNTDAY = date("Y-m", $Cstart);
|
|
|
|
$CCAL_OUT .= "<table border=\"1\" cellpadding=\"1\" bordercolor=\"000000\" cellspacing=\"0\" bgcolor=\"white\">";
|
|
$CCAL_OUT .= "<tr>";
|
|
$CCAL_OUT .= "<td colspan=\"7\" bordercolor=\"#ffffff\" bgcolor=\"#FFFFCC\">";
|
|
$CCAL_OUT .= "<div align=\"center\"><font color=\"#000066\"><b><font face=\"Arial, Helvetica, sans-serif\" size=\"2\">";
|
|
$CCAL_OUT .= $Cmonths[$CfirstdayARY[mon]]." $CfirstdayARY[year]";
|
|
$CCAL_OUT .= "</font></b></font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
$CCAL_OUT .= "</tr>";
|
|
|
|
foreach($Cdays as $Cday)
|
|
{
|
|
$CDCLR="#ffffff";
|
|
$CCAL_OUT .= "<td bordercolor=\"$CDCLR\">";
|
|
$CCAL_OUT .= "<div align=\"center\"><font color=\"#000066\"><b><font face=\"Arial, Helvetica, sans-serif\" size=\"1\">";
|
|
$CCAL_OUT .= "$Cday";
|
|
$CCAL_OUT .= "</font></b></font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
}
|
|
|
|
for( $Ccount=0;$Ccount<(6*7);$Ccount++)
|
|
{
|
|
$Cdayarray = getdate($Cstart);
|
|
if((($Ccount) % 7) == 0)
|
|
{
|
|
if($Cdayarray['mon'] != $CfirstdayARY['mon'])
|
|
break;
|
|
$CCAL_OUT .= "</tr><tr>";
|
|
}
|
|
if($Ccount < $CfirstdayARY['wday'] || $Cdayarray['mon'] != $Cmonth)
|
|
{
|
|
$CCAL_OUT .= "<td bordercolor=\"#ffffff\"><font color=\"#000066\"><b><font face=\"Arial, Helvetica, sans-serif\" size=\"1\"> </font></b></font></td>";
|
|
}
|
|
else
|
|
{
|
|
if( ($Cdayarray['mday'] == $CTODAYmday) and ($CPRNTDAY == $CTODAY) )
|
|
{
|
|
$CPRNTmday = $Cdayarray['mday'];
|
|
if ($CPRNTmday < 10) {$CPRNTmday = "0$CPRNTmday";}
|
|
if ($limit_days > $live_days)
|
|
{
|
|
$CB_date_onclick="onclick=\"CB_date_pick('$CPRNTDAY-$CPRNTmday');return false;\"";
|
|
$CBL = "<a href=\"#\" $CB_date_onclick>";
|
|
$CEL = "</a>";
|
|
}
|
|
else
|
|
{$CBL=''; $CEL=''; $CB_date_onclick='';}
|
|
$CCAL_OUT .= "<td bgcolor=\"#FFCCCC\" bordercolor=\"#FFCCCC\" $CB_date_onclick>";
|
|
$CCAL_OUT .= "<div align=\"center\"><font face=\"Arial, Helvetica, sans-serif\" size=\"1\">";
|
|
$CCAL_OUT .= "$CBL$Cdayarray[mday]$CEL";
|
|
$CCAL_OUT .= "</font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
$Cstart += ADAY;
|
|
$live_days++;
|
|
}
|
|
else
|
|
{
|
|
$CDCLR="#ffffff";
|
|
if ( ($Cdayarray['mday'] < $CTODAYmday) and ($CPRNTDAY == $CTODAY) )
|
|
{
|
|
$CDCLR="$MAIN_COLOR";
|
|
$CBL = '';
|
|
$CEL = '';
|
|
$CB_date_onclick='';
|
|
}
|
|
else
|
|
{
|
|
$CPRNTmday = $Cdayarray['mday'];
|
|
if ($CPRNTmday < 10) {$CPRNTmday = "0$CPRNTmday";}
|
|
if ($limit_days > $live_days)
|
|
{
|
|
$CB_date_onclick="onclick=\"CB_date_pick('$CPRNTDAY-$CPRNTmday');return false;\"";
|
|
$CBL = "<a href=\"#\" $CB_date_onclick>";
|
|
$CEL = "</a>";
|
|
}
|
|
else
|
|
{$CBL=''; $CEL=''; $CB_date_onclick='';}
|
|
$live_days++;
|
|
}
|
|
|
|
$CCAL_OUT .= "<td bgcolor=\"$CDCLR\" bordercolor=\"#ffffff\" $CB_date_onclick>";
|
|
$CCAL_OUT .= "<div align=\"center\"><font face=\"Arial, Helvetica, sans-serif\" size=1>";
|
|
$CCAL_OUT .= "$CBL$Cdayarray[mday]$CEL";
|
|
$CCAL_OUT .= "</font></div>";
|
|
$CCAL_OUT .= "</td>";
|
|
$Cstart += ADAY;
|
|
}
|
|
}
|
|
}
|
|
$CCAL_OUT .= "</tr>";
|
|
$CCAL_OUT .= "</table>";
|
|
$CCAL_OUT .= "</td>";
|
|
|
|
if ( ($CINC == 3) || ($CINC == 7) ||($CINC == 11) )
|
|
{$CCAL_OUT .= "</tr>";}
|
|
$CINC++;
|
|
}
|
|
|
|
$CCAL_OUT .= "</table>";
|
|
|
|
#echo "$CCAL_OUT\n";
|
|
################################################################
|
|
### END - build the callback calendar (12 months) ###
|
|
################################################################
|
|
|
|
|
|
?>
|
|
<script language="Javascript">
|
|
|
|
var needToConfirmExit = true;
|
|
var MTvar;
|
|
var NOW_TIME = '<?php echo $NOW_TIME ?>';
|
|
var SQLdate = '<?php echo $NOW_TIME ?>';
|
|
var StarTtimE = '<?php echo $StarTtimE ?>';
|
|
var UnixTime = '<?php echo $StarTtimE ?>';
|
|
var UnixTimeMS = 0;
|
|
var JSseedTIME = <?php echo $JS_date ?>;
|
|
var t = new Date();
|
|
t.setTime(JSseedTIME);
|
|
var c = new Date();
|
|
LCAe = new Array('','','','','','');
|
|
LCAc = new Array('','','','','','');
|
|
LCAt = new Array('','','','','','');
|
|
LMAe = new Array('','','','','','');
|
|
var CalL_XC_a_Dtmf = '<?php echo $xferconf_a_dtmf ?>';
|
|
var CalL_XC_a_NuMber = '<?php echo $xferconf_a_number ?>';
|
|
var CalL_XC_b_Dtmf = '<?php echo $xferconf_b_dtmf ?>';
|
|
var CalL_XC_b_NuMber = '<?php echo $xferconf_b_number ?>';
|
|
var CalL_XC_c_NuMber = '<?php echo $xferconf_c_number ?>';
|
|
var CalL_XC_d_NuMber = '<?php echo $xferconf_d_number ?>';
|
|
var CalL_XC_e_NuMber = '<?php echo $xferconf_e_number ?>';
|
|
var VU_hotkeys_active = '<?php echo $VU_hotkeys_active ?>';
|
|
var VU_agent_choose_ingroups = '<?php echo $VU_agent_choose_ingroups ?>';
|
|
var VU_agent_choose_ingroups_DV = '';
|
|
var agent_choose_territories = '<?php echo $VU_agent_choose_territories ?>';
|
|
var agent_select_territories = '<?php echo $agent_select_territories ?>';
|
|
var agent_choose_blended = '<?php echo $VU_agent_choose_blended ?>';
|
|
var VU_closer_campaigns = '<?php echo $VU_closer_campaigns ?>';
|
|
var CallBackDatETimE = '';
|
|
var CallBackrecipient = '';
|
|
var CallBackCommenTs = '';
|
|
var CallBackLeadStatus = '';
|
|
var DispoQMcsCODE = '';
|
|
var scheduled_callbacks = '<?php echo $scheduled_callbacks ?>';
|
|
var dispo_check_all_pause = '<?php echo $dispo_check_all_pause ?>';
|
|
var api_check_all_pause = '<?php echo $api_check_all_pause ?>';
|
|
VARgroup_alias_ids = new Array(<?php echo $VARgroup_alias_ids ?>);
|
|
VARgroup_alias_names = new Array(<?php echo $VARgroup_alias_names ?>);
|
|
VARcaller_id_numbers = new Array(<?php echo $VARcaller_id_numbers ?>);
|
|
var VD_group_aliases_ct = '<?php echo $VD_group_aliases_ct ?>';
|
|
var agent_allow_group_alias = '<?php echo $agent_allow_group_alias ?>';
|
|
var default_group_alias = '<?php echo $default_group_alias ?>';
|
|
var default_group_alias_cid = '<?php echo $default_group_alias_cid ?>';
|
|
var active_group_alias = '';
|
|
var agent_pause_codes_active = '<?php echo $agent_pause_codes_active ?>';
|
|
VARpause_codes = new Array(<?php echo $VARpause_codes ?>);
|
|
VARpause_code_names = new Array(<?php echo $VARpause_code_names ?>);
|
|
var VD_pause_codes_ct = '<?php echo $VD_pause_codes_ct ?>';
|
|
VARpreset_names = new Array(<?php echo $VARpreset_names ?>);
|
|
VARpreset_numbers = new Array(<?php echo $VARpreset_numbers ?>);
|
|
VARpreset_dtmfs = new Array(<?php echo $VARpreset_dtmfs ?>);
|
|
VARpreset_hide_numbers = new Array(<?php echo $VARpreset_hide_numbers ?>);
|
|
var VD_preset_names_ct = '<?php echo $VD_preset_names_ct ?>';
|
|
var status_group_statuses_data = '';
|
|
var last_call_date = '';
|
|
VARstatuses = new Array();
|
|
VARstatusnames = new Array();
|
|
VARSELstatuses = new Array();
|
|
VARCBstatuses = new Array();
|
|
VARMINstatuses = new Array();
|
|
VARMAXstatuses = new Array();
|
|
var VARCBstatusesLIST = '';
|
|
var VD_statuses_ct = 0;
|
|
var VARSELstatuses_ct = 0;
|
|
gVARstatuses = new Array();
|
|
gVARstatusnames = new Array();
|
|
gVARSELstatuses = new Array();
|
|
gVARCBstatuses = new Array();
|
|
gVARMINstatuses = new Array();
|
|
gVARMAXstatuses = new Array();
|
|
var gVARCBstatusesLIST = '';
|
|
var gVD_statuses_ct = 0;
|
|
var gVARSELstatuses_ct = 0;
|
|
sVARstatuses = new Array(<?php echo $VARstatuses ?>);
|
|
sVARstatusnames = new Array(<?php echo $VARstatusnames ?>);
|
|
sVARSELstatuses = new Array(<?php echo $VARSELstatuses ?>);
|
|
sVARCBstatuses = new Array(<?php echo $VARCBstatuses ?>);
|
|
sVARMINstatuses = new Array(<?php echo $VARMINstatuses ?>);
|
|
sVARMAXstatuses = new Array(<?php echo $VARMAXstatuses ?>);
|
|
var sVARCBstatusesLIST = '<?php echo $VARCBstatusesLIST ?>';
|
|
var sVD_statuses_ct = '<?php echo $VD_statuses_ct ?>';
|
|
var sVARSELstatuses_ct = '<?php echo $VARSELstatuses_ct ?>';
|
|
cVARstatuses = new Array(<?php echo $cVARstatuses ?>);
|
|
cVARstatusnames = new Array(<?php echo $cVARstatusnames ?>);
|
|
cVARSELstatuses = new Array(<?php echo $cVARSELstatuses ?>);
|
|
cVARCBstatuses = new Array(<?php echo $cVARCBstatuses ?>);
|
|
cVARMINstatuses = new Array(<?php echo $cVARMINstatuses ?>);
|
|
cVARMAXstatuses = new Array(<?php echo $cVARMAXstatuses ?>);
|
|
var cVARCBstatusesLIST = '<?php echo $cVARCBstatusesLIST ?>';
|
|
var cVD_statuses_ct = '<?php echo $VD_statuses_camp ?>';
|
|
var cVARSELstatuses_ct = '<?php echo $cVARSELstatuses_ct ?>';
|
|
VARingroups = new Array(<?php echo $VARingroups ?>);
|
|
var INgroupCOUNT = '<?php echo $INgrpCT ?>';
|
|
|
|
VARemailgroups = new Array(<?php echo $VARemailgroups ?>);
|
|
// var EMAILgroupCOUNT = '<?php echo $EMAILgrpCT ?>';
|
|
var EMAILgroupCOUNT = 0;
|
|
var incomingEMAILgroups= new Array();
|
|
|
|
VARchatgroups = new Array(<?php echo $VARchatgroups ?>);
|
|
var CHATgroupCOUNT = 0;
|
|
var incomingCHATgroups= new Array();
|
|
|
|
VARphonegroups = new Array(<?php echo $VARphonegroups ?>);
|
|
// var PHONEgroupCOUNT = '<?php echo $PHONEgrpCT ?>';
|
|
var PHONEgroupCOUNT = 0;
|
|
|
|
var VARingroup_handlers = new Array(<?php echo $VARingroup_handlers ?>);
|
|
var QUEUEpadding=0;
|
|
|
|
VARdialingroups = new Array(<?php echo $VARdialingroups ?>);
|
|
var dialINgroupCOUNT = '<?php echo $dialINgrpCT ?>';
|
|
VARterritories = new Array(<?php echo $VARterritories ?>);
|
|
var territoryCOUNT = '<?php echo $territoryCT ?>';
|
|
VARxfergroups = new Array(<?php echo $VARxfergroups ?>);
|
|
VARxfergroupsnames = new Array(<?php echo $VARxfergroupsnames ?>);
|
|
var XFgroupCOUNT = '<?php echo $XFgrpCT ?>';
|
|
var default_xfer_group = '<?php echo $default_xfer_group ?>';
|
|
var default_xfer_group_name = '<?php echo $default_xfer_group_name ?>';
|
|
var LIVE_default_xfer_group = '<?php echo $default_xfer_group ?>';
|
|
var HK_statuses_camp = '<?php echo $HK_statuses_camp ?>';
|
|
HKhotkeys = new Array(<?php echo $HKhotkeys ?>);
|
|
HKstatuses = new Array(<?php echo $HKstatuses ?>);
|
|
HKstatusnames = new Array(<?php echo $HKstatusnames ?>);
|
|
var hotkeys = new Array();
|
|
<?php $h=0;
|
|
while ($HK_statuses_camp > $h)
|
|
{
|
|
echo "hotkeys['$HKhotkey[$h]'] = \"$HKstatus[$h] ----- $HKstatus_name[$h]\";\n";
|
|
$h++;
|
|
}
|
|
?>
|
|
var HKdispo_display = 0;
|
|
var HKdispo_submit = 0;
|
|
var HKbutton_allowed = 1;
|
|
var HKfinish = 0;
|
|
var scriptnames = new Array();
|
|
<?php $h=0;
|
|
while ($MM_scripts > $h)
|
|
{
|
|
echo "scriptnames['$MMscriptid[$h]'] = \"$MMscriptname[$h]\";\n";
|
|
$h++;
|
|
}
|
|
?>
|
|
var view_scripts = '<?php echo $view_scripts ?>';
|
|
var LOGfullname = '<?php echo $LOGfullname ?>';
|
|
var LOGemail = '<?php echo $LOGemail ?>';
|
|
var recLIST = '';
|
|
var filename = '';
|
|
var last_filename = '';
|
|
var LCAcount = 0;
|
|
var LMAcount = 0;
|
|
var filedate = '<?php echo $FILE_TIME ?>';
|
|
var agcDIR = '<?php echo $agcDIR ?>';
|
|
var agcPAGE = '<?php echo $agcPAGE ?>';
|
|
var extension = '<?php echo $extension ?>';
|
|
var extension_xfer = '<?php echo $extension ?>';
|
|
var dialplan_number = '<?php echo $dialplan_number ?>';
|
|
var ext_context = '<?php echo $ext_context ?>';
|
|
var login_context = '<?php echo $login_context ?>';
|
|
var protocol = '<?php echo $protocol ?>';
|
|
var agentchannel = '';
|
|
var local_gmt ='<?php echo $local_gmt ?>';
|
|
var server_ip = '<?php echo $server_ip ?>';
|
|
var server_ip_dialstring = '<?php echo $server_ip_dialstring ?>';
|
|
var asterisk_version = '<?php echo $asterisk_version ?>';
|
|
<?php
|
|
if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
|
|
else {echo "\tvar refresh_interval = $fast_refresh_rate;\n";}
|
|
?>
|
|
var session_id = '<?php echo $session_id ?>';
|
|
var VICIDiaL_closer_login_checked = 0;
|
|
var VICIDiaL_closer_login_selected = 0;
|
|
var VICIDiaL_pause_calling = 1;
|
|
var CalLCID = '';
|
|
var MDnextCID = '';
|
|
var XDnextCID = '';
|
|
var LasTCID = '';
|
|
var lead_dial_number = '';
|
|
var MD_channel_look = 0;
|
|
var XD_channel_look = 0;
|
|
var MDuniqueid = '';
|
|
var MDchannel = '';
|
|
var MD_ring_secondS = 0;
|
|
var MDlogEPOCH = 0;
|
|
var VD_live_customer_call = 0;
|
|
var VD_live_call_secondS = 0;
|
|
var XD_live_customer_call = 0;
|
|
var XD_live_call_secondS = 0;
|
|
var xfer_in_call = 0;
|
|
var open_dispo_screen = 0;
|
|
var AgentDispoing = 0;
|
|
var logout_stop_timeouts = 0;
|
|
var VICIDiaL_allow_closers = '<?php echo $VICIDiaL_allow_closers ?>';
|
|
var VICIDiaL_closer_blended = '0';
|
|
var VU_closer_default_blended = '<?php echo $VU_closer_default_blended ?>';
|
|
var VDstop_rec_after_each_call = '<?php echo $VDstop_rec_after_each_call ?>';
|
|
var phone_login = '<?php echo $phone_login ?>';
|
|
var original_phone_login = '<?php echo $original_phone_login ?>';
|
|
var phone_pass = '<?php echo $phone_pass ?>';
|
|
var user = '<?php echo $VD_login ?>';
|
|
var user_abb = '<?php echo $user_abb ?>';
|
|
var pass = '<?php if (strlen($pass_hash)>12) {echo $pass_hash;} else {echo $VD_pass;} ?>';
|
|
var orig_pass = '<?php echo $VD_pass ?>';
|
|
var pass_hash = '<?php echo $pass_hash ?>';
|
|
var campaign = '<?php echo $VD_campaign ?>';
|
|
var group = '<?php echo $VD_campaign ?>';
|
|
var VICIDiaL_web_form_address_enc = '<?php echo $VICIDiaL_web_form_address_enc ?>';
|
|
var VICIDiaL_web_form_address = '<?php echo $VICIDiaL_web_form_address ?>';
|
|
var VDIC_web_form_address = '<?php echo $VICIDiaL_web_form_address ?>';
|
|
var VICIDiaL_web_form_address_two_enc = '<?php echo $VICIDiaL_web_form_address_two_enc ?>';
|
|
var VICIDiaL_web_form_address_two = '<?php echo $VICIDiaL_web_form_address_two ?>';
|
|
var VDIC_web_form_address_two = '<?php echo $VICIDiaL_web_form_address_two ?>';
|
|
var VICIDiaL_web_form_address_three_enc = '<?php echo $VICIDiaL_web_form_address_three_enc ?>';
|
|
var VICIDiaL_web_form_address_three = '<?php echo $VICIDiaL_web_form_address_three ?>';
|
|
var VDIC_web_form_address_three = '<?php echo $VICIDiaL_web_form_address_three ?>';
|
|
var CalL_ScripT_id = '';
|
|
var CalL_ScripT_color = '';
|
|
var CalL_AutO_LauncH = '';
|
|
var panel_bgcolor = '<?php echo $MAIN_COLOR ?>';
|
|
var CusTCB_bgcolor = '#FFFF66';
|
|
var auto_dial_level = '<?php echo $auto_dial_level ?>';
|
|
var starting_dial_level = '<?php echo $auto_dial_level ?>';
|
|
var dial_timeout = '<?php echo $dial_timeout ?>';
|
|
var manual_dial_timeout = '<?php echo $manual_dial_timeout ?>';
|
|
var dial_prefix = '<?php echo $dial_prefix ?>';
|
|
var manual_dial_prefix = '<?php echo $manual_dial_prefix ?>';
|
|
var three_way_dial_prefix = '<?php echo $three_way_dial_prefix ?>';
|
|
var campaign_cid = '<?php echo $campaign_cid ?>';
|
|
var use_custom_cid = '<?php echo $use_custom_cid ?>';
|
|
var campaign_vdad_exten = '<?php echo $campaign_vdad_exten ?>';
|
|
var campaign_leads_to_call = '<?php echo $campaign_leads_to_call ?>';
|
|
var epoch_sec = <?php echo $StarTtimE ?>;
|
|
var dtmf_send_extension = '<?php echo $dtmf_send_extension ?>';
|
|
var recording_exten = '<?php echo $campaign_rec_exten ?>';
|
|
var campaign_recording = '<?php echo $campaign_recording ?>';
|
|
var campaign_rec_filename = '<?php echo $campaign_rec_filename ?>';
|
|
var LIVE_campaign_recording = '<?php echo $campaign_recording ?>';
|
|
var LIVE_campaign_rec_filename = '<?php echo $campaign_rec_filename ?>';
|
|
var LIVE_default_group_alias = '<?php echo $default_group_alias ?>';
|
|
var LIVE_caller_id_number = '<?php echo $default_group_alias_cid ?>';
|
|
var LIVE_web_vars = '<?php echo $default_web_vars ?>';
|
|
var default_web_vars = '<?php echo $default_web_vars ?>';
|
|
var campaign_script = '<?php echo $campaign_script ?>';
|
|
var get_call_launch = '<?php echo $get_call_launch ?>';
|
|
var campaign_am_message_exten = '<?php echo $campaign_am_message_exten ?>';
|
|
var park_on_extension = '<?php echo $VICIDiaL_park_on_extension ?>';
|
|
var park_count=0;
|
|
var customerparked=0;
|
|
var customerparkedcounter=0;
|
|
var check_n = 0;
|
|
var conf_check_recheck = 0;
|
|
var lastconf='';
|
|
var lastcustchannel='';
|
|
var lastcustserverip='';
|
|
var lastxferchannel='';
|
|
var custchannellive=0;
|
|
var xferchannellive=0;
|
|
var nochannelinsession=0;
|
|
var agc_dial_prefix = '91';
|
|
var dtmf_silent_prefix = '<?php echo $dtmf_silent_prefix ?>';
|
|
var conf_silent_prefix = '<?php echo $conf_silent_prefix ?>';
|
|
var menuheight = 30;
|
|
var menuwidth = 30;
|
|
var HTheight = '<?php echo $HTheight ?>px';
|
|
var WRheight = '<?php echo $WRheight ?>px';
|
|
var CAwidth = '<?php echo $CAwidth ?>px';
|
|
var menufontsize = 8;
|
|
var textareafontsize = 10;
|
|
var check_s;
|
|
var active_display = 1;
|
|
var conf_channels_xtra_display = 0;
|
|
var display_message = '';
|
|
var web_form_vars = '';
|
|
var Nactiveext;
|
|
var Nbusytrunk;
|
|
var Nbusyext;
|
|
var extvalue = extension;
|
|
var activeext_query;
|
|
var busytrunk_query;
|
|
var busyext_query;
|
|
var busytrunkhangup_query;
|
|
var busylocalhangup_query;
|
|
var activeext_order='asc';
|
|
var busytrunk_order='asc';
|
|
var busyext_order='asc';
|
|
var busytrunkhangup_order='asc';
|
|
var busylocalhangup_order='asc';
|
|
var xmlhttp=false;
|
|
var XfeR_channel = '';
|
|
var XDcheck = '';
|
|
var agent_log_id = '<?php echo $agent_log_id ?>';
|
|
var session_name = '<?php echo $session_name ?>';
|
|
var AutoDialReady = 0;
|
|
var AutoDialWaiting = 0;
|
|
var fronter = '';
|
|
var VDCL_group_id = '';
|
|
var previous_dispo = '';
|
|
var previous_called_count = '';
|
|
var hot_keys_active = 0;
|
|
var all_record = 'NO';
|
|
var all_record_count = 0;
|
|
var LeaDDispO = '';
|
|
var LeaDPreVDispO = '';
|
|
var AgaiNHanguPChanneL = '';
|
|
var AgaiNHanguPServeR = '';
|
|
var AgainCalLSecondS = '';
|
|
var AgaiNCalLCID = '';
|
|
var CB_count_check = 60;
|
|
var callholdstatus = '<?php echo $callholdstatus ?>'
|
|
var agentcallsstatus = '<?php echo $agentcallsstatus ?>'
|
|
var campagentstatctmax = '<?php echo $campagentstatctmax ?>'
|
|
var campagentstatct = '0';
|
|
var manual_dial_in_progress = 0;
|
|
var auto_dial_alt_dial = 0;
|
|
var reselect_preview_dial = 0;
|
|
var in_lead_preview_state = 0;
|
|
var reselect_alt_dial = 0;
|
|
var alt_dial_active = 0;
|
|
var alt_dial_status_display = 0;
|
|
var mdnLisT_id = '<?php echo $manual_dial_list_id ?>';
|
|
var VU_vicidial_transfers = '<?php echo $VU_vicidial_transfers ?>';
|
|
var agentonly_callbacks = '<?php echo $agentonly_callbacks ?>';
|
|
var agentcall_manual = '<?php echo $agentcall_manual ?>';
|
|
var manual_dial_preview = '<?php echo $manual_dial_preview ?>';
|
|
var manual_preview_dial = '<?php echo $manual_preview_dial ?>';
|
|
var starting_alt_phone_dialing = '<?php echo $alt_phone_dialing ?>';
|
|
var alt_phone_dialing = '<?php echo $alt_phone_dialing ?>';
|
|
var alt_number_dialing = '<?php echo $alt_number_dialing ?>';
|
|
var timer_alt_seconds = '<?php echo $timer_alt_seconds ?>';
|
|
var timer_alt_count=0;
|
|
var timer_alt_trigger=0;
|
|
var manual_auto_next = '<?php echo $manual_auto_next ?>';
|
|
var manual_auto_next_count = '<?php echo $manual_auto_next ?>';
|
|
var manual_auto_next_trigger=0;
|
|
var manual_auto_show = '<?php echo $manual_auto_show ?>';
|
|
var last_mdtype='';
|
|
var DefaulTAlTDiaL = '<?php echo $DefaulTAlTDiaL ?>';
|
|
var wrapup_seconds = '<?php echo $wrapup_seconds ?>';
|
|
var wrapup_message = '<?php echo $wrapup_message ?>';
|
|
var wrapup_counter = 0;
|
|
var wrapup_waiting = 0;
|
|
var wrapup_bypass = '<?php echo $wrapup_bypass ?>';
|
|
var wrapup_after_hotkey = '<?php echo $wrapup_after_hotkey ?>';
|
|
var use_internal_dnc = '<?php echo $use_internal_dnc ?>';
|
|
var use_campaign_dnc = '<?php echo $use_campaign_dnc ?>';
|
|
var three_way_call_cid = '<?php echo $three_way_call_cid ?>';
|
|
var outbound_cid = '<?php echo $outbound_cid ?>';
|
|
var threeway_cid = '';
|
|
var cid_choice = '';
|
|
var prefix_choice = '';
|
|
var agent_dialed_number='';
|
|
var agent_dialed_type='';
|
|
var allcalls_delay = '<?php echo $allcalls_delay ?>';
|
|
var omit_phone_code = '<?php echo $omit_phone_code ?>';
|
|
var no_delete_sessions = '<?php echo $no_delete_sessions ?>';
|
|
var webform_session = '<?php echo $webform_sessionname ?>';
|
|
var local_consult_xfers = '<?php echo $local_consult_xfers ?>';
|
|
var vicidial_agent_disable = '<?php echo $vicidial_agent_disable ?>';
|
|
var CBentry_time = '';
|
|
var CBcallback_time = '';
|
|
var CBuser = '';
|
|
var CBcomments = '';
|
|
var volumecontrol_active = '<?php echo $volumecontrol_active ?>';
|
|
var PauseCode_HTML = '';
|
|
var manual_auto_hotkey = 0;
|
|
var manual_auto_hotkey_wait = 0;
|
|
var dialed_number = '';
|
|
var dialed_label = '';
|
|
var source_id = '';
|
|
var entry_date = '';
|
|
var adfREGentry_date = new RegExp("entry_date","g");
|
|
var adfREGsource_id = new RegExp("source_id","g");
|
|
var adfREGdate_of_birth = new RegExp("date_of_birth","g");
|
|
var adfREGrank = new RegExp("rank","g");
|
|
var adfREGowner = new RegExp("owner","g");
|
|
var adfREGlast_local_call_time = new RegExp("last_local_call_time","g");
|
|
var DispO3waychannel = '';
|
|
var DispO3wayXtrAchannel = '';
|
|
var DispO3wayCalLserverip = '';
|
|
var DispO3wayCalLxfernumber = '';
|
|
var DispO3wayCalLcamptail = '';
|
|
var PausENotifYCounTer = 0;
|
|
var RedirecTxFEr = 0;
|
|
var phone_ip = '<?php echo $phone_ip ?>';
|
|
var enable_sipsak_messages = '<?php echo $enable_sipsak_messages ?>';
|
|
var allow_sipsak_messages = '<?php echo $allow_sipsak_messages ?>';
|
|
var HidEMonitoRSessionS = '<?php echo $HidEMonitoRSessionS ?>';
|
|
var LogouTKicKAlL = '<?php echo $LogouTKicKAlL ?>';
|
|
var flag_channels = '<?php echo $flag_channels ?>';
|
|
var flag_string = '<?php echo $flag_string ?>';
|
|
var vdc_header_date_format = '<?php echo $vdc_header_date_format ?>';
|
|
var vdc_customer_date_format = '<?php echo $vdc_customer_date_format ?>';
|
|
var vdc_header_phone_format = '<?php echo $vdc_header_phone_format ?>';
|
|
var disable_alter_custphone = '<?php echo $disable_alter_custphone ?>';
|
|
var manual_dial_filter = '<?php echo $manual_dial_filter ?>';
|
|
var manual_dial_search_filter = '<?php echo $manual_dial_search_filter ?>';
|
|
var CopY_tO_ClipboarD = '<?php echo $CopY_tO_ClipboarD ?>';
|
|
var inOUT = 'OUT';
|
|
var useIE = '<?php echo $useIE ?>';
|
|
var random = '<?php echo $random ?>';
|
|
var threeway_end = 0;
|
|
var agentphonelive = 0;
|
|
var conf_dialed = 0;
|
|
var leaving_threeway = 0;
|
|
var blind_transfer = 0;
|
|
var hangup_all_non_reserved = '<?php echo $hangup_all_non_reserved ?>';
|
|
var dial_method = '<?php echo $dial_method ?>';
|
|
var web_form_target = '<?php echo $web_form_target ?>';
|
|
var TEMP_VDIC_web_form_address = '';
|
|
var TEMP_VDIC_web_form_address_two = '';
|
|
var TEMP_VDIC_web_form_address_three = '';
|
|
var APIPausE_ID = '99999';
|
|
var APIDiaL_ID = '99999';
|
|
var CheckDEADcall = 0;
|
|
var CheckDEADcallON = 0;
|
|
var CheckDEADcallCOUNT = 0;
|
|
var currently_in_email_or_chat = 0;
|
|
var VtigeRLogiNScripT = '<?php echo $vtiger_screen_login ?>';
|
|
var VtigeRurl = '<?php echo $vtiger_url ?>';
|
|
var VtigeREnableD = '<?php echo $enable_vtiger_integration ?>';
|
|
var alert_enabled = '<?php echo $VU_alert_enabled ?>';
|
|
var allow_alerts = '<?php echo $VU_allow_alerts ?>';
|
|
var shift_logout_flag = 0;
|
|
var api_logout_flag = 0;
|
|
var vtiger_callback_id = 0;
|
|
var agent_status_view = '<?php echo $agent_status_view ?>';
|
|
var agent_status_view_time = '<?php echo $agent_status_view_time ?>';
|
|
var agent_status_view_active = 0;
|
|
var xfer_select_agents_active = 0;
|
|
var even=0;
|
|
var VU_user_group = '<?php echo $VU_user_group ?>';
|
|
var quick_transfer_button = '<?php echo $quick_transfer_button ?>';
|
|
var quick_transfer_button_enabled = '<?php echo $quick_transfer_button_enabled ?>';
|
|
var quick_transfer_button_orig = '';
|
|
var quick_transfer_button_locked = '<?php echo $quick_transfer_button_locked ?>';
|
|
var prepopulate_transfer_preset = '<?php echo $prepopulate_transfer_preset ?>';
|
|
var prepopulate_transfer_preset_enabled = '<?php echo $prepopulate_transfer_preset_enabled ?>';
|
|
var view_calls_in_queue = '<?php echo $view_calls_in_queue ?>';
|
|
var view_calls_in_queue_launch = '<?php echo $view_calls_in_queue_launch ?>';
|
|
var view_calls_in_queue_active = '<?php echo $view_calls_in_queue_launch ?>';
|
|
var call_requeue_button = '<?php echo $call_requeue_button ?>';
|
|
var no_hopper_dialing = '<?php echo $no_hopper_dialing ?>';
|
|
var agent_dial_owner_only = '<?php echo $agent_dial_owner_only ?>';
|
|
var agent_display_dialable_leads = '<?php echo $agent_display_dialable_leads ?>';
|
|
var no_empty_session_warnings = '<?php echo $no_empty_session_warnings ?>';
|
|
var script_width = '<?php echo $SDwidth ?>';
|
|
var script_height = '<?php echo $SSheight ?>';
|
|
var enable_second_webform = '<?php echo $enable_second_webform ?>';
|
|
var enable_third_webform = '<?php echo $enable_third_webform ?>';
|
|
var no_delete_VDAC=0;
|
|
var manager_ingroups_set=0;
|
|
var external_igb_set_name='';
|
|
var recording_filename='';
|
|
var recording_id='';
|
|
var delayed_script_load='';
|
|
var script_recording_delay='';
|
|
var VDRP_stage='PAUSED';
|
|
var VDRP_stage_seconds=0;
|
|
var VU_custom_one = '<?php echo $VU_custom_one ?>';
|
|
var VU_custom_two = '<?php echo $VU_custom_two ?>';
|
|
var VU_custom_three = '<?php echo $VU_custom_three ?>';
|
|
var VU_custom_four = '<?php echo $VU_custom_four ?>';
|
|
var VU_custom_five = '<?php echo $VU_custom_five ?>';
|
|
var crm_popup_login = '<?php echo $crm_popup_login ?>';
|
|
var crm_login_address = '<?php echo $crm_login_address ?>';
|
|
var update_fields=0;
|
|
var update_fields_data='';
|
|
var campaign_timer_action = '<?php echo $timer_action ?>';
|
|
var campaign_timer_action_message = '<?php echo $timer_action_message ?>';
|
|
var campaign_timer_action_seconds = '<?php echo $timer_action_seconds ?>';
|
|
var campaign_timer_action_destination = '<?php echo $timer_action_destination ?>';
|
|
var timer_action='';
|
|
var timer_action_message='';
|
|
var timer_action_seconds='';
|
|
var timer_action_destination = '';
|
|
var is_webphone='<?php echo $is_webphone ?>';
|
|
var WebPhonEurl='<?php echo $WebPhonEurl ?>';
|
|
var pause_code_counter=1;
|
|
var agent_call_log_view='<?php echo $agent_call_log_view ?>';
|
|
var scheduled_callbacks_alert='<?php echo $scheduled_callbacks_alert ?>';
|
|
var scheduled_callbacks_count='<?php echo $scheduled_callbacks_count ?>';
|
|
var callback_days_limit='<?php echo $callback_days_limit ?>';
|
|
var callback_active_limit='<?php echo $callback_active_limit ?>';
|
|
var tmp_vicidial_id='';
|
|
var agent_xfer_consultative='<?php echo $agent_xfer_consultative ?>';
|
|
var agent_xfer_dial_override='<?php echo $agent_xfer_dial_override ?>';
|
|
var agent_xfer_vm_transfer='<?php echo $agent_xfer_vm_transfer ?>';
|
|
var agent_xfer_blind_transfer='<?php echo $agent_xfer_blind_transfer ?>';
|
|
var agent_xfer_dial_with_customer='<?php echo $agent_xfer_dial_with_customer ?>';
|
|
var agent_xfer_park_customer_dial='<?php echo $agent_xfer_park_customer_dial ?>';
|
|
var agent_xfer_park_3way='<?php echo $agent_xfer_park_3way ?>';
|
|
var EAphone_code='';
|
|
var EAphone_number='';
|
|
var EAalt_phone_notes='';
|
|
var EAalt_phone_active='';
|
|
var EAalt_phone_count='';
|
|
var conf_check_attempts = '<?php echo $conf_check_attempts ?>';
|
|
var conf_check_attempts_cleanup = '<?php echo ($conf_check_attempts + 2) ?>';
|
|
var blind_monitor_warning='<?php echo $blind_monitor_warning ?>';
|
|
var blind_monitor_message="<?php echo $blind_monitor_message ?>";
|
|
var blind_monitor_filename='<?php echo $blind_monitor_filename ?>';
|
|
var blind_monitoring_now=0;
|
|
var blind_monitoring_now_trigger=0;
|
|
var no_blind_monitors=0;
|
|
var uniqueid_status_display='';
|
|
var uniqueid_status_prefix='';
|
|
var custom_call_id='';
|
|
var api_dtmf='';
|
|
var api_transferconf_function='';
|
|
var api_transferconf_group='';
|
|
var api_transferconf_number='';
|
|
var api_transferconf_consultative='';
|
|
var api_transferconf_override='';
|
|
var api_transferconf_group_alias='';
|
|
var api_transferconf_cid_number='';
|
|
var api_parkcustomer='';
|
|
var API_selected_xfergroup='';
|
|
var API_selected_callmenu='';
|
|
var custom_fields_enabled='<?php echo $custom_fields_enabled ?>';
|
|
var form_contents_loaded=0;
|
|
var email_enabled='<?php echo $email_enabled ?>';
|
|
var chat_enabled='<?php echo $chat_enabled ?>';
|
|
var chat_URL='<?php echo $chat_URL; ?>';
|
|
var enable_xfer_presets='<?php echo $enable_xfer_presets ?>';
|
|
var hide_xfer_number_to_dial='<?php echo $hide_xfer_number_to_dial ?>';
|
|
var Presets_HTML='';
|
|
var did_pattern='';
|
|
var did_id='';
|
|
var did_extension='';
|
|
var did_description='';
|
|
var did_custom_one='';
|
|
var did_custom_two='';
|
|
var did_custom_three='';
|
|
var did_custom_four='';
|
|
var did_custom_five='';
|
|
var closecallid='';
|
|
var xfercallid='';
|
|
var custom_field_names='';
|
|
var custom_field_values='';
|
|
var custom_field_types='';
|
|
var customer_3way_hangup_logging='<?php echo $customer_3way_hangup_logging ?>';
|
|
var customer_3way_hangup_seconds='<?php echo $customer_3way_hangup_seconds ?>';
|
|
var customer_3way_hangup_action='<?php echo $customer_3way_hangup_action ?>';
|
|
var customer_3way_hangup_counter=0;
|
|
var customer_3way_hangup_counter_trigger=0;
|
|
var customer_3way_hangup_dispo_message='';
|
|
var ivr_park_call='<?php echo $ivr_park_call ?>';
|
|
var qm_phone='<?php echo $QM_PHONE ?>';
|
|
var APIManualDialQueue=0;
|
|
var APIManualDialQueue_last=0;
|
|
var api_manual_dial='<?php echo $api_manual_dial ?>';
|
|
var manual_dial_call_time_check='<?php echo $manual_dial_call_time_check ?>';
|
|
var CloserSelecting=0;
|
|
var TerritorySelecting=0;
|
|
var WaitingForNextStep=0;
|
|
var AllowManualQueueCalls='<?php echo $AllowManualQueueCalls ?>';
|
|
var AllowManualQueueCallsChoice='<?php echo $AllowManualQueueCallsChoice ?>';
|
|
var call_variables='';
|
|
var focus_blur_enabled='<?php echo $focus_blur_enabled ?>';
|
|
var CBlinkCONTENT='';
|
|
var my_callback_option='<?php echo $my_callback_option ?>';
|
|
var per_call_notes='<?php echo $per_call_notes ?>';
|
|
var agent_lead_search='<?php echo $agent_lead_search ?>';
|
|
var agent_lead_search_method='<?php echo $agent_lead_search_method ?>';
|
|
var qm_phone_environment='<?php echo $qm_phone_environment ?>';
|
|
var LastCallCID='';
|
|
var LastCallbackCount=0;
|
|
var LastCallbackViewed=0;
|
|
var auto_pause_precall='<?php echo $auto_pause_precall ?>';
|
|
var auto_pause_precall_code='<?php echo $auto_pause_precall_code ?>';
|
|
var auto_resume_precall='<?php echo $auto_resume_precall ?>';
|
|
var trigger_ready=0;
|
|
var hide_gender='<?php echo $hide_gender ?>';
|
|
var manual_dial_cid='<?php echo $manual_dial_cid ?>';
|
|
var post_phone_time_diff_alert_message='';
|
|
var custom_3way_button_transfer='<?php echo $custom_3way_button_transfer ?>';
|
|
var custom_3way_button_transfer_enabled='<?php echo $custom_3way_button_transfer_enabled ?>';
|
|
var custom_3way_button_transfer_park='<?php echo $custom_3way_button_transfer_park ?>';
|
|
var custom_3way_button_transfer_view='<?php echo $custom_3way_button_transfer_view ?>';
|
|
var custom_3way_button_transfer_contacts='<?php echo $custom_3way_button_transfer_contacts ?>';
|
|
var waiting_on_dispo=0;
|
|
var disable_dispo_screen='<?php echo $disable_dispo_screen ?>';
|
|
var disable_dispo_status='<?php echo $disable_dispo_status ?>';
|
|
var status_display_NAME='<?php echo $status_display_NAME ?>';
|
|
var status_display_CALLID='<?php echo $status_display_CALLID ?>';
|
|
var status_display_LEADID='<?php echo $status_display_LEADID ?>';
|
|
var status_display_LISTID='<?php echo $status_display_LISTID ?>';
|
|
var qm_extension='<?php echo $qm_extension ?>';
|
|
var hide_dispo_list='<?php echo $hide_dispo_list ?>';
|
|
var external_transferconf_count=0;
|
|
var consult_custom_delay='<?php echo $consult_custom_delay ?>';
|
|
var consult_custom_wait=0;
|
|
var consult_custom_go=0;
|
|
var consult_custom_sent=0;
|
|
var in_group_dial='<?php echo $in_group_dial ?>';
|
|
var in_group_dial_select='<?php echo $in_group_dial_select ?>';
|
|
var in_group_dial_display='<?php echo $in_group_dial_display ?>';
|
|
var active_ingroup_dial='';
|
|
var nocall_dial_flag='DISABLED';
|
|
var pause_after_next_call='<?php echo $pause_after_next_call ?>';
|
|
var next_call_pause='<?php echo $pause_after_next_call ?>';
|
|
var deactivated_old_session='<?php echo $vlaLIaffected_rows ?>';
|
|
var owner_populate='<?php echo $owner_populate ?>';
|
|
var qc_enabled='<?php echo $qc_enabled ?>';
|
|
var inbound_lead_search=0;
|
|
var VU_agent_choose_ingroups_skip_count=0;
|
|
var mrglock_ig_select_ct='<?php echo $mrglock_ig_select_ct ?>';
|
|
var agent_select_territories_skip_count=0;
|
|
var last_recording_filename='';
|
|
var dead_max='<?php echo $dead_max ?>';
|
|
var dead_to_dispo='<?php echo $dead_to_dispo ?>';
|
|
var dispo_max='<?php echo $dispo_max ?>';
|
|
var pause_max='<?php echo $pause_max ?>';
|
|
var dead_max_dispo='<?php echo $dead_max_dispo ?>';
|
|
var dispo_max_dispo='<?php echo $dispo_max_dispo ?>';
|
|
var dead_auto_dispo_count=0;
|
|
var dead_auto_dispo_finish=0;
|
|
var cid_lock=0;
|
|
var UpdatESettingSChecK=0;
|
|
var manual_dial_search_checkbox='<?php echo $manual_dial_search_checkbox ?>';
|
|
var hide_call_log_info='<?php echo $hide_call_log_info ?>';
|
|
var regWFS = new RegExp("FSCREEN","g");
|
|
var regWMS = new RegExp("WUSCRIPT","g");
|
|
var FSCREENup=0;
|
|
var HKFSCREENup=0;
|
|
var dial_next_failed=0;
|
|
var xfer_agent_selected=0;
|
|
var comments_all_tabs='<?php echo $comments_all_tabs ?>';
|
|
var comments_dispo_screen='<?php echo $comments_dispo_screen ?>';
|
|
var comments_callback_screen='<?php echo $comments_callback_screen ?>';
|
|
var qc_comment_history='<?php echo $qc_comment_history ?>';
|
|
var OtherTab='0';
|
|
var show_previous_callback='<?php echo $show_previous_callback ?>';
|
|
var clear_script='<?php echo $clear_script ?>';
|
|
var parked_hangup='0';
|
|
var api_transferconf_ID = '';
|
|
var manual_dial_override_field='<?php echo $manual_dial_override_field ?>';
|
|
var status_display_ingroup='<?php echo $status_display_ingroup ?>';
|
|
var customer_gone_seconds='<?php echo $customer_gone_seconds_negative ?>';
|
|
var updatedispo_resume_trigger='0';
|
|
var button_click_log='<?php echo $NOW_TIME ?>-----LOGIN---<?php echo $version ?> <?php echo $build ?> <?php echo $script_name ?>|';
|
|
var agent_display_fields='<?php echo $agent_display_fields ?>';
|
|
var customer_sec='0';
|
|
var allow_required_fields='<?php echo $allow_required_fields ?>';
|
|
var safe_pause_counter=0;
|
|
var CFAI_sent=0;
|
|
var pause_resume_click_epoch=0;
|
|
var previous_agent_log_id='<?php echo $agent_log_id ?>';
|
|
var alert_box_close_counter=0;
|
|
var api_switch_lead_triggered=0;
|
|
var DiaLControl_auto_HTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif") ?>\" border=\"0\" alt=\"You are paused\" /></a>";
|
|
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif") ?>\" border=\"0\" alt=\"You are active\" /></a>";
|
|
var DiaLControl_auto_HTML_OFF = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif") ?>\" border=\"0\" alt=\"pause button disabled\" />";
|
|
var DiaLControl_manual_HTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif") ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
|
|
var image_loading = new Image();
|
|
image_loading.src="./images/<?php echo _QXZ("agent_loading_animation.gif") ?>";
|
|
var image_loading_done = new Image();
|
|
image_loading_done.src="./images/<?php echo _QXZ("agent_loading_done.gif") ?>";
|
|
var image_blank = new Image();
|
|
image_blank.src="./images/<?php echo _QXZ("blank.gif") ?>";
|
|
var image_livecall_OFF = new Image();
|
|
image_livecall_OFF.src="./images/<?php echo _QXZ("agc_live_call_OFF.gif") ?>";
|
|
var image_livecall_ON = new Image();
|
|
image_livecall_ON.src="./images/<?php echo _QXZ("agc_live_call_ON.gif") ?>";
|
|
var image_livecall_DEAD = new Image();
|
|
image_livecall_DEAD.src="./images/<?php echo _QXZ("agc_live_call_DEAD.gif") ?>";
|
|
var image_livechat_ON = new Image();
|
|
image_livechat_ON.src="./images/<?php echo _QXZ("agc_live_chat_ON.gif") ?>";
|
|
var image_livechat_DEAD = new Image();
|
|
image_livechat_DEAD.src="./images/<?php echo _QXZ("agc_live_chat_DEAD.gif") ?>";
|
|
var image_liveemail_ON = new Image();
|
|
image_liveemail_ON.src="./images/<?php echo _QXZ("agc_live_email_ON.gif") ?>";
|
|
var image_LB_dialnextnumber = new Image();
|
|
image_LB_dialnextnumber.src="./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif") ?>";
|
|
var image_LB_hangupcustomer = new Image();
|
|
image_LB_hangupcustomer.src="./images/<?php echo _QXZ("vdc_LB_hangupcustomer.gif") ?>";
|
|
var image_LB_transferconf = new Image();
|
|
image_LB_transferconf.src="./images/<?php echo _QXZ("vdc_LB_transferconf.gif") ?>";
|
|
var image_LB_grabparkedcall = new Image();
|
|
image_LB_grabparkedcall.src="./images/<?php echo _QXZ("vdc_LB_grabparkedcall.gif") ?>";
|
|
var image_LB_parkcall = new Image();
|
|
image_LB_parkcall.src="./images/<?php echo _QXZ("vdc_LB_parkcall.gif") ?>";
|
|
var image_LB_webform = new Image();
|
|
image_LB_webform.src="./images/<?php echo _QXZ("vdc_LB_webform.gif") ?>";
|
|
var image_LB_stoprecording = new Image();
|
|
image_LB_stoprecording.src="./images/<?php echo _QXZ("vdc_LB_stoprecording.gif") ?>";
|
|
var image_LB_startrecording = new Image();
|
|
image_LB_startrecording.src="./images/<?php echo _QXZ("vdc_LB_startrecording.gif") ?>";
|
|
var image_LB_paused = new Image();
|
|
image_LB_paused.src="./images/<?php echo _QXZ("vdc_LB_paused.gif") ?>";
|
|
var image_LB_active = new Image();
|
|
image_LB_active.src="./images/<?php echo _QXZ("vdc_LB_active.gif") ?>";
|
|
var image_LB_blank_OFF = new Image();
|
|
image_LB_blank_OFF.src="./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif") ?>";
|
|
|
|
var image_LB_senddtmf = new Image();
|
|
image_LB_senddtmf.src="./images/<?php echo _QXZ("vdc_LB_senddtmf.gif") ?>";
|
|
var image_LB_dialnextnumber_OFF = new Image();
|
|
image_LB_dialnextnumber_OFF.src="./images/<?php echo _QXZ("vdc_LB_dialnextnumber_OFF.gif") ?>";
|
|
var image_LB_hangupcustomer_OFF = new Image();
|
|
image_LB_hangupcustomer_OFF.src="./images/<?php echo _QXZ("vdc_LB_hangupcustomer_OFF.gif") ?>";
|
|
var image_LB_transferconf_OFF = new Image();
|
|
image_LB_transferconf_OFF.src="./images/<?php echo _QXZ("vdc_LB_transferconf_OFF.gif") ?>";
|
|
var image_LB_grabparkedcall_OFF = new Image();
|
|
image_LB_grabparkedcall_OFF.src="./images/<?php echo _QXZ("vdc_LB_grabparkedcall_OFF.gif") ?>";
|
|
var image_LB_parkcall_OFF = new Image();
|
|
image_LB_parkcall_OFF.src="./images/<?php echo _QXZ("vdc_LB_parkcall_OFF.gif") ?>";
|
|
var image_LB_webform_OFF = new Image();
|
|
image_LB_webform_OFF.src="./images/<?php echo _QXZ("vdc_LB_webform_OFF.gif") ?>";
|
|
var image_LB_stoprecording_OFF = new Image();
|
|
image_LB_stoprecording_OFF.src="./images/<?php echo _QXZ("vdc_LB_stoprecording_OFF.gif") ?>";
|
|
var image_LB_startrecording_OFF = new Image();
|
|
image_LB_startrecording_OFF.src="./images/<?php echo _QXZ("vdc_LB_startrecording_OFF.gif") ?>";
|
|
var image_LB_senddtmf_OFF = new Image();
|
|
image_LB_senddtmf_OFF.src="./images/<?php echo _QXZ("vdc_LB_senddtmf_OFF.gif") ?>";
|
|
var image_LB_ivrgrabparkedcall = new Image();
|
|
image_LB_ivrgrabparkedcall.src="./images/<?php echo _QXZ("vdc_LB_grabivrparkcall.gif") ?>";
|
|
var image_LB_ivrparkcall = new Image();
|
|
image_LB_ivrparkcall.src="./images/<?php echo _QXZ("vdc_LB_ivrparkcall.gif") ?>";
|
|
var image_XB_parkxferline_ON = new Image();
|
|
image_XB_parkxferline_ON.src="./images/<?php echo _QXZ("vdc_XB_parkxferline_ON.gif") ?>";
|
|
var image_XB_parkxferline_OFF = new Image();
|
|
image_XB_parkxferline_OFF.src="./images/<?php echo _QXZ("vdc_XB_parkxferline_OFF.gif") ?>";
|
|
var image_XB_parkxferline_GRAB = new Image();
|
|
image_XB_parkxferline_GRAB.src="./images/<?php echo _QXZ("vdc_XB_parkxferline_GRAB.gif") ?>";
|
|
var image_internal_chat_OFF = new Image();
|
|
image_internal_chat_OFF.src="./images/<?php echo _QXZ("vdc_tab_chat_internal.gif") ?>";
|
|
var image_internal_chat_ON = new Image();
|
|
image_internal_chat_ON.src="./images/<?php echo _QXZ("vdc_tab_chat_internal_red.gif") ?>";
|
|
var image_internal_chat_ALERT = new Image();
|
|
image_internal_chat_ALERT.src="./images/<?php echo _QXZ("vdc_tab_chat_internal_blink.gif") ?>";
|
|
var image_customer_chat_OFF = new Image();
|
|
image_customer_chat_OFF.src="./images/<?php echo _QXZ("vdc_tab_chat_customer.gif") ?>";
|
|
var image_customer_chat_ON = new Image();
|
|
image_customer_chat_ON.src="./images/<?php echo _QXZ("vdc_tab_chat_customer_red.gif") ?>";
|
|
var image_customer_chat_ALERT = new Image();
|
|
image_customer_chat_ALERT.src="./images/<?php echo _QXZ("vdc_tab_chat_customer_blink.gif") ?>";
|
|
var image_chat_alert_UNMUTE = new Image();
|
|
image_chat_alert_UNMUTE.src="./images/<?php echo _QXZ("vdc_volume_UNMUTE.gif") ?>";
|
|
var image_chat_alert_MUTE = new Image();
|
|
image_chat_alert_MUTE.src="./images/<?php echo _QXZ("vdc_volume_MUTE.gif") ?>";
|
|
|
|
<?php
|
|
if ($window_validation > 0)
|
|
{
|
|
echo "var win_valid_name = '$win_valid_name';\n";
|
|
echo "var val_win_name = window.name;\n";
|
|
echo "if (win_valid_name != val_win_name)\n";
|
|
echo "\t{\n";
|
|
echo "\tvar invalid_opener=1;\n";
|
|
echo "\t}\n";
|
|
echo "else\n";
|
|
echo "\t{\n";
|
|
echo "\tvar invalid_opener=0;\n";
|
|
echo "\t}\n";
|
|
}
|
|
else
|
|
{
|
|
echo "\tvar invalid_opener=0;\n";
|
|
}
|
|
?>
|
|
window.name='vicidial_window';
|
|
|
|
|
|
// ################################################################################
|
|
// Present an alert if the user tried to leave the vicidial.php page without clicking log out
|
|
// onclick="needToConfirmExit = false;" will keep the alert from showing
|
|
window.onbeforeunload = confirmExit;
|
|
function confirmExit()
|
|
{
|
|
if (needToConfirmExit)
|
|
{
|
|
return "You are attempting to leave the agent screen without logging out. This may result in lost information. Are you sure you want to exit this page?";
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for Live call connected to phone now to Manager
|
|
function livehangup_send_hangup(taskvar)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----livehangup_send_hangup---" + taskvar + "|";
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HLagcW" + epoch_sec + user_abb;
|
|
var hangupvalue = taskvar;
|
|
livehangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Hangup&format=text&channel=" + hangupvalue + "&queryCID=" + queryCID + "&log_campaign=" + campaign + "&qm_extension=" + qm_extension;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(livehangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
alert_box(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send volume control command for meetme participant
|
|
function volume_control(taskdirection,taskvolchannel,taskagentmute)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----volume_control---" + taskdirection + " " + taskvolchannel + " " + taskagentmute + "|";
|
|
if (taskagentmute=='AgenT')
|
|
{
|
|
taskvolchannel = agentchannel;
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "VCagcW" + epoch_sec + user_abb;
|
|
var volchanvalue = taskvolchannel;
|
|
livevolume_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=VolumeControl&format=text&channel=" + volchanvalue + "&stage=" + taskdirection + "&exten=" + session_id + "&ext_context=" + ext_context + "&queryCID=" + queryCID;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(livevolume_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
if (taskagentmute=='AgenT')
|
|
{
|
|
if (taskdirection=='MUTING')
|
|
{
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('UNMUTE','" + agentchannel + "','AgenT');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_volume_UNMUTE.gif") ?>\" border=\"0\" /></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('MUTING','" + agentchannel + "','AgenT');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_volume_MUTE.gif") ?>\" border=\"0\" /></a>";
|
|
}
|
|
}
|
|
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send alert control command for agent
|
|
function alert_control(taskalert)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----alert_control---" + taskalert + "|";
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
alert_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=AlertControl&format=text&stage=" + taskalert;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(alert_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
if (taskalert=='ON')
|
|
{
|
|
alert_enabled = 'ON';
|
|
document.getElementById("AgentAlertSpan").innerHTML = "<a href=\"#\" onclick=\"alert_control('OFF');return false;\"><?php echo _QXZ("Alert is ON") ?></a>";
|
|
}
|
|
else
|
|
{
|
|
alert_enabled = 'OFF';
|
|
document.getElementById("AgentAlertSpan").innerHTML = "<a href=\"#\" onclick=\"alert_control('ON');return false;\"><?php echo _QXZ("Alert is OFF") ?></a>";
|
|
}
|
|
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// custom button transfer 3way call
|
|
function custom_button_transfer()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----custom_button_transfer---|";
|
|
ShoWTransferMain('ON');
|
|
if (custom_3way_button_transfer_contacts > 0)
|
|
{
|
|
generate_contacts_search();
|
|
}
|
|
else
|
|
{
|
|
if (custom_3way_button_transfer_view > 0)
|
|
{
|
|
generate_presets_pulldown();
|
|
}
|
|
else
|
|
{
|
|
if ( (custom_3way_button_transfer == 'PRESET_1') || (custom_3way_button_transfer == 'PARK_PRESET_1') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber; document.vicidial_form.xfername.value='D1';}
|
|
if ( (custom_3way_button_transfer == 'PRESET_2') || (custom_3way_button_transfer == 'PARK_PRESET_2') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber; document.vicidial_form.xfername.value='D2';}
|
|
if ( (custom_3way_button_transfer == 'PRESET_3') || (custom_3way_button_transfer == 'PARK_PRESET_3') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber; document.vicidial_form.xfername.value='D3';}
|
|
if ( (custom_3way_button_transfer == 'PRESET_4') || (custom_3way_button_transfer == 'PARK_PRESET_4') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber; document.vicidial_form.xfername.value='D4';}
|
|
if ( (custom_3way_button_transfer == 'PRESET_5') || (custom_3way_button_transfer == 'PARK_PRESET_5') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber; document.vicidial_form.xfername.value='D5';}
|
|
if ( (custom_3way_button_transfer == 'FIELD_address3') || (custom_3way_button_transfer == 'PARK_FIELD_address3') )
|
|
{document.vicidial_form.xfernumber.value = document.vicidial_form.address3.value;}
|
|
if ( (custom_3way_button_transfer == 'FIELD_province') || (custom_3way_button_transfer == 'PARK_FIELD_province') )
|
|
{document.vicidial_form.xfernumber.value = document.vicidial_form.province.value;}
|
|
if ( (custom_3way_button_transfer == 'FIELD_security_phrase') || (custom_3way_button_transfer == 'PARK_FIELD_security_phrase') )
|
|
{document.vicidial_form.xfernumber.value = document.vicidial_form.security_phrase.value;}
|
|
if ( (custom_3way_button_transfer == 'FIELD_vendor_lead_code') || (custom_3way_button_transfer == 'PARK_FIELD_vendor_lead_code') )
|
|
{document.vicidial_form.xfernumber.value = document.vicidial_form.vendor_lead_code.value;}
|
|
if ( (custom_3way_button_transfer == 'FIELD_email') || (custom_3way_button_transfer == 'PARK_FIELD_email') )
|
|
{document.vicidial_form.xfernumber.value = document.vicidial_form.email.value;}
|
|
if ( (custom_3way_button_transfer == 'FIELD_owner') || (custom_3way_button_transfer == 'PARK_FIELD_owner') )
|
|
{document.vicidial_form.xfernumber.value = document.vicidial_form.owner.value;}
|
|
|
|
var temp_xfernumber = document.vicidial_form.xfernumber.value;
|
|
if (temp_xfernumber.length < 3)
|
|
{
|
|
alert_box("Number to Dial invalid: " + temp_xfernumber);
|
|
ShoWTransferMain('OFF','YES');
|
|
}
|
|
else
|
|
{
|
|
if (custom_3way_button_transfer_park > 0)
|
|
{
|
|
xfer_park_dial();
|
|
}
|
|
else
|
|
{
|
|
SendManualDial('YES');
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// park customer and place 3way call
|
|
function xfer_park_dial(XPDclick)
|
|
{
|
|
if (XPDclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----xfer_park_dial---|";}
|
|
conf_dialed=1;
|
|
|
|
mainxfer_send_redirect('ParK',lastcustchannel,lastcustserverip);
|
|
|
|
SendManualDial('YES');
|
|
}
|
|
|
|
// ################################################################################
|
|
// place 3way and customer into other conference and fake-hangup the lines
|
|
function leave_3way_call(tempvarattempt,LTCclick)
|
|
{
|
|
if (LTCclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----leave_3way_call---" + tempvarattempt + "|";}
|
|
threeway_end=0;
|
|
leaving_threeway=1;
|
|
|
|
if (customerparked > 0)
|
|
{
|
|
mainxfer_send_redirect('FROMParK',lastcustchannel,lastcustserverip);
|
|
}
|
|
|
|
mainxfer_send_redirect('3WAY','','',tempvarattempt);
|
|
|
|
// if (threeway_end == '0')
|
|
// {
|
|
// document.vicidial_form.xferchannel.value = '';
|
|
// xfercall_send_hangup();
|
|
//
|
|
// document.vicidial_form.callchannel.value = '';
|
|
// document.vicidial_form.callserverip.value = '';
|
|
// dialedcall_send_hangup();
|
|
// }
|
|
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
}
|
|
|
|
// ################################################################################
|
|
// filter manual dialstring and pass on to originate call
|
|
function SendManualDial(taskFromConf,SMDclick)
|
|
{
|
|
conf_dialed=1;
|
|
var sending_group_alias = 0;
|
|
// Dial With Customer button
|
|
if (taskFromConf == 'YES')
|
|
{
|
|
xfer_in_call=1;
|
|
agent_dialed_number='1';
|
|
agent_dialed_type='XFER_3WAY';
|
|
|
|
document.getElementById("DialWithCustomer").innerHTML ="<img src=\"./images/<?php echo _QXZ("vdc_XB_dialwithcustomer_OFF.gif") ?>\" border=\"0\" alt=\"Dial With Customer\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<img src=\"./images/<?php echo _QXZ("vdc_XB_parkcustomerdial_OFF.gif") ?>\" border=\"0\" alt=\"Park Customer Dial\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
var manual_number = document.vicidial_form.xfernumber.value;
|
|
var manual_number_hidden = document.vicidial_form.xfernumhidden.value;
|
|
if ( (manual_number.length < 1) && (manual_number_hidden.length > 0) )
|
|
{manual_number=manual_number_hidden;}
|
|
var manual_string = manual_number.toString();
|
|
var dial_conf_exten = session_id;
|
|
threeway_cid = '';
|
|
if (three_way_call_cid == 'CAMPAIGN')
|
|
{threeway_cid = campaign_cid;}
|
|
if (three_way_call_cid == 'AGENT_PHONE')
|
|
{
|
|
cid_lock=1;
|
|
threeway_cid = outbound_cid;
|
|
}
|
|
if (three_way_call_cid == 'CUSTOMER')
|
|
{
|
|
cid_lock=1;
|
|
threeway_cid = document.vicidial_form.phone_number.value;
|
|
}
|
|
if (three_way_call_cid == 'CUSTOM_CID')
|
|
{threeway_cid = document.vicidial_form.security_phrase.value;}
|
|
if (three_way_call_cid == 'AGENT_CHOOSE')
|
|
{
|
|
cid_lock=1;
|
|
threeway_cid = cid_choice;
|
|
if (active_group_alias.length > 1)
|
|
{var sending_group_alias = 1;}
|
|
}
|
|
if (SMDclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----SendManualDial---" + taskFromConf + "|" + agent_dialed_type + "|" + manual_string + "|" + three_way_call_cid + "|" + threeway_cid + "|";}
|
|
}
|
|
else
|
|
{
|
|
var manual_number = document.vicidial_form.xfernumber.value;
|
|
var manual_string = manual_number.toString();
|
|
var threeway_cid='1';
|
|
if (manual_dial_cid == 'AGENT_PHONE')
|
|
{
|
|
cid_lock=1;
|
|
threeway_cid = outbound_cid;
|
|
}
|
|
if (SMDclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----SendManualDial---" + taskFromConf + "|" + agent_dialed_type + "|" + manual_string + "|" + manual_dial_cid + "|" + threeway_cid + "|";}
|
|
}
|
|
|
|
var regXFvars = new RegExp("XFER","g");
|
|
if (manual_string.match(regXFvars))
|
|
{
|
|
var donothing=1;
|
|
}
|
|
else
|
|
{
|
|
if ( (document.vicidial_form.xferoverride.checked==false) || (manual_dial_override_field == 'DISABLED') )
|
|
{
|
|
if (three_way_dial_prefix == 'X') {var temp_dial_prefix = '';}
|
|
else {var temp_dial_prefix = three_way_dial_prefix;}
|
|
if (omit_phone_code == 'Y') {var temp_phone_code = '';}
|
|
else {var temp_phone_code = document.vicidial_form.phone_code.value;}
|
|
|
|
// append dial prefix if phone number is greater than 7 digits on non-AGENTDIRECT calls
|
|
if ( (manual_string.length > 7) && (xfer_agent_selected < 1) )
|
|
{manual_string = temp_dial_prefix + "" + temp_phone_code + "" + manual_string;}
|
|
}
|
|
else
|
|
{agent_dialed_type='XFER_OVERRIDE';}
|
|
// due to a bug in Asterisk, these call variables do not actually work
|
|
call_variables = '__vendor_lead_code=' + document.vicidial_form.vendor_lead_code.value + ',__lead_id=' + document.vicidial_form.lead_id.value;
|
|
}
|
|
var sending_preset_name = document.vicidial_form.xfername.value;
|
|
if (taskFromConf == 'YES')
|
|
{
|
|
// give extra time for custom fields to commit before consultative transfers
|
|
if ( (document.vicidial_form.consultativexfer.checked==true) && (custom_fields_enabled > 0) && (consult_custom_delay > 0) )
|
|
{
|
|
if (consult_custom_wait >= consult_custom_delay)
|
|
{
|
|
consult_custom_go = 1;
|
|
consult_custom_wait = 0;
|
|
}
|
|
else
|
|
{
|
|
CustomerData_update();
|
|
consult_custom_wait++;
|
|
consult_custom_sent++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
consult_custom_go = 1;
|
|
consult_custom_wait = 0;
|
|
}
|
|
|
|
if (consult_custom_go > 0)
|
|
{
|
|
basic_originate_call(manual_string,'NO','YES',dial_conf_exten,'NO',taskFromConf,threeway_cid,sending_group_alias,'',sending_preset_name,call_variables);
|
|
}
|
|
}
|
|
else
|
|
{basic_originate_call(manual_string,'NO','NO','','','',threeway_cid,sending_group_alias,sending_preset_name,call_variables);}
|
|
|
|
MD_ring_secondS=0;
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Originate command to manager to place a phone call
|
|
function basic_originate_call(tasknum,taskprefix,taskreverse,taskdialvalue,tasknowait,taskconfxfer,taskcid,taskusegroupalias,taskalert,taskpresetname,taskvariables)
|
|
{
|
|
if (taskalert == '1')
|
|
{
|
|
var TAqueryCID = tasknum;
|
|
tasknum = '83047777777777';
|
|
taskdialvalue = '7' + taskdialvalue;
|
|
var alertquery = 'alertCID=1';
|
|
}
|
|
else
|
|
{var alertquery = 'alertCID=0';}
|
|
var usegroupalias=0;
|
|
var consultativexfer_checked = 0;
|
|
if (document.vicidial_form.consultativexfer.checked==true)
|
|
{consultativexfer_checked = 1;}
|
|
var regCXFvars = new RegExp("CXFER","g");
|
|
var tasknum_string = tasknum.toString();
|
|
if ( (tasknum_string.match(regCXFvars)) || (consultativexfer_checked > 0) )
|
|
{
|
|
if (tasknum_string.match(regCXFvars))
|
|
{
|
|
var Ctasknum = tasknum_string.replace(regCXFvars, '');
|
|
if (Ctasknum.length < 2)
|
|
{Ctasknum = '90009';}
|
|
var agentdirect = '';
|
|
}
|
|
else
|
|
{
|
|
Ctasknum = '90009';
|
|
var agentdirect = tasknum_string;
|
|
}
|
|
var XfeRSelecT = document.getElementById("XfeRGrouP");
|
|
var XfeR_GrouP = XfeRSelecT.value;
|
|
if (API_selected_xfergroup.length > 1)
|
|
{var XfeR_GrouP = API_selected_xfergroup;}
|
|
tasknum = Ctasknum + "*" + XfeR_GrouP + '*CXFER*' + document.vicidial_form.lead_id.value + '**' + dialed_number + '*' + user + '*' + agentdirect + '*' + VD_live_call_secondS + '*';
|
|
|
|
if (consult_custom_sent < 1)
|
|
{CustomerData_update();}
|
|
}
|
|
var regAXFvars = new RegExp("AXFER","g");
|
|
if (tasknum_string.match(regAXFvars))
|
|
{
|
|
var Ctasknum = tasknum_string.replace(regAXFvars, '');
|
|
if (Ctasknum.length < 2)
|
|
{Ctasknum = '83009';}
|
|
var closerxfercamptail = '_L';
|
|
if (closerxfercamptail.length < 3)
|
|
{closerxfercamptail = 'IVR';}
|
|
tasknum = Ctasknum + '*' + document.vicidial_form.phone_number.value + '*' + document.vicidial_form.lead_id.value + '*' + campaign + '*' + closerxfercamptail + '*' + user + '**' + VD_live_call_secondS + '*';
|
|
|
|
if (consult_custom_sent < 1)
|
|
{CustomerData_update();}
|
|
}
|
|
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
if (taskprefix == 'NO') {var call_prefix = '';}
|
|
else {var call_prefix = agc_dial_prefix;}
|
|
|
|
if (prefix_choice.length > 0)
|
|
{var call_prefix = prefix_choice;}
|
|
|
|
if (taskreverse == 'YES')
|
|
{
|
|
if (taskdialvalue.length < 2)
|
|
{var dialnum = dialplan_number;}
|
|
else
|
|
{var dialnum = taskdialvalue;}
|
|
var call_prefix = '';
|
|
var originatevalue = "Local/" + tasknum + "@" + ext_context;
|
|
}
|
|
else
|
|
{
|
|
var dialnum = tasknum;
|
|
if ( (protocol == 'EXTERNAL') || (protocol == 'Local') )
|
|
{
|
|
var protodial = 'Local';
|
|
var extendial = extension;
|
|
// var extendial = extension + "@" + ext_context;
|
|
}
|
|
else
|
|
{
|
|
var protodial = protocol;
|
|
var extendial = extension;
|
|
}
|
|
var originatevalue = protodial + "/" + extendial;
|
|
}
|
|
|
|
var leadCID = document.vicidial_form.lead_id.value;
|
|
var epochCID = epoch_sec;
|
|
if (leadCID.length < 1)
|
|
{leadCID = user_abb;}
|
|
leadCID = set_length(leadCID,'10','left');
|
|
epochCID = set_length(epochCID,'6','right');
|
|
if (taskconfxfer == 'YES')
|
|
{var queryCID = "DC" + epochCID + 'W' + leadCID + 'W';}
|
|
else
|
|
{var queryCID = "DV" + epochCID + 'W' + leadCID + 'W';}
|
|
|
|
// if (taskconfxfer == 'YES')
|
|
// {var queryCID = "DCagcW" + epoch_sec + user_abb;}
|
|
// else
|
|
// {var queryCID = "DVagcW" + epoch_sec + user_abb;}
|
|
|
|
if (taskalert == '1')
|
|
{
|
|
queryCID = TAqueryCID;
|
|
}
|
|
|
|
if (cid_choice.length > 3)
|
|
{
|
|
var call_cid = cid_choice;
|
|
usegroupalias=1;
|
|
}
|
|
else
|
|
{
|
|
if (taskcid.length > 3)
|
|
{var call_cid = taskcid;}
|
|
else
|
|
{var call_cid = campaign_cid;}
|
|
}
|
|
|
|
VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Originate&format=text&channel=" + originatevalue + "&queryCID=" + queryCID + "&exten=" + call_prefix + "" + dialnum + "&ext_context=" + ext_context + "&ext_priority=1&outbound_cid=" + call_cid + "&usegroupalias="+ usegroupalias + "&preset_name=" + taskpresetname + "&campaign=" + campaign + "&account=" + active_group_alias + "&agent_dialed_number=" + agent_dialed_number + "&agent_dialed_type=" + agent_dialed_type + "&lead_id=" + document.vicidial_form.lead_id.value + "&stage=" + CheckDEADcallON + "&" + alertquery + "&cid_lock=" + cid_lock + "&call_variables=" + taskvariables;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCoriginate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(VMCoriginate_query);
|
|
// alert(xmlhttp.responseText);
|
|
|
|
var regBOerr = new RegExp("ERROR","g");
|
|
var BOresponse = xmlhttp.responseText;
|
|
if (BOresponse.match(regBOerr))
|
|
{
|
|
alert_box(BOresponse);
|
|
}
|
|
|
|
if ((taskdialvalue.length > 0) && (tasknowait != 'YES'))
|
|
{
|
|
XDnextCID = queryCID;
|
|
MD_channel_look=1;
|
|
XDcheck = 'YES';
|
|
|
|
// document.getElementById("HangupXferLine").innerHTML ="<a href=\"#\" onclick=\"xfercall_send_hangup();return false;\"><img src=\"./images/vdc_XB_hangupxferline.gif\" border=\"0\" alt=\"Hangup Xfer Line\" /></a>";
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
active_group_alias='';
|
|
cid_choice='';
|
|
prefix_choice='';
|
|
agent_dialed_number='';
|
|
agent_dialed_type='';
|
|
// CalL_ScripT_id='';
|
|
// CalL_ScripT_color='';
|
|
call_variables='';
|
|
xfer_agent_selected=0;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// zero-pad numbers or chop them to get to the desired length
|
|
function set_length(SLnumber,SLlength_goal,SLdirection)
|
|
{
|
|
var SLnumber = SLnumber + '';
|
|
var begin_point=0;
|
|
var number_length = SLnumber.length;
|
|
if (number_length > SLlength_goal)
|
|
{
|
|
if (SLdirection == 'right')
|
|
{
|
|
begin_point = (number_length - SLlength_goal);
|
|
SLnumber = SLnumber.substr(begin_point,SLlength_goal);
|
|
}
|
|
else
|
|
{
|
|
SLnumber = SLnumber.substr(0,SLlength_goal);
|
|
}
|
|
}
|
|
// alert(SLnumber + '|' + SLlength_goal + '|' + begin_point + '|' + SLdirection + '|' + SLnumber.length + '|' + number_length);
|
|
var result = SLnumber + '';
|
|
while(result.length < SLlength_goal)
|
|
{
|
|
result = "0" + result;
|
|
}
|
|
return result;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// filter conf_dtmf send string and pass on to originate call
|
|
function SendConfDTMF(taskconfdtmf,SDTclick)
|
|
{
|
|
if (SDTclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----SendConfDTMF---" + taskconfdtmf + "|";}
|
|
var dtmf_number = document.vicidial_form.conf_dtmf.value;
|
|
var dtmf_string = dtmf_number.toString();
|
|
var conf_dtmf_room = taskconfdtmf;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = dtmf_string;
|
|
VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=SysCIDdtmfOriginate&format=text&channel=" + dtmf_send_extension + "&queryCID=" + queryCID + "&exten=" + dtmf_silent_prefix + '' + conf_dtmf_room + "&ext_context=" + ext_context + "&ext_priority=1";
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCoriginate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
document.vicidial_form.conf_dtmf.value = '';
|
|
}
|
|
|
|
// ################################################################################
|
|
// Check to see if there are any channels live in the agent's conference meetme room
|
|
function check_for_conf_calls(taskconfnum,taskforce)
|
|
{
|
|
if (typeof(xmlhttprequestcheckconf) == "undefined") {
|
|
//alert (xmlhttprequestcheckconf == xmlhttpSendConf);
|
|
xmlhttprequestcheckconf_wait = 0;
|
|
custchannellive--;
|
|
if ( (agentcallsstatus == '1') || (callholdstatus == '1') )
|
|
{
|
|
campagentstatct++;
|
|
if (campagentstatct > campagentstatctmax)
|
|
{
|
|
campagentstatct=0;
|
|
var campagentstdisp = 'YES';
|
|
}
|
|
else
|
|
{
|
|
var campagentstdisp = 'NO';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
var campagentstdisp = 'NO';
|
|
}
|
|
|
|
xmlhttprequestcheckconf=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttprequestcheckconf = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttprequestcheckconf = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttprequestcheckconf = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
//alert ("1");
|
|
if (!xmlhttprequestcheckconf && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttprequestcheckconf = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttprequestcheckconf)
|
|
{
|
|
checkconf_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&client=vdc&conf_exten=" + taskconfnum + "&auto_dial_level=" + auto_dial_level + "&campagentstdisp=" + campagentstdisp + "&customer_chat_id=" + document.vicidial_form.customer_chat_id.value + "&live_call_seconds=" + VD_live_call_secondS +"&clicks=" + button_click_log;
|
|
button_click_log='';
|
|
xmlhttprequestcheckconf.open('POST', 'conf_exten_check.php');
|
|
xmlhttprequestcheckconf.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttprequestcheckconf.send(checkconf_query);
|
|
xmlhttprequestcheckconf.onreadystatechange = function()
|
|
{
|
|
if (xmlhttprequestcheckconf && xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status == 200)
|
|
{
|
|
var check_conf = null;
|
|
var LMAforce = taskforce;
|
|
check_conf = xmlhttprequestcheckconf.responseText;
|
|
// alert(checkconf_query);
|
|
// alert(xmlhttprequestcheckconf.responseText);
|
|
var check_ALL_array=check_conf.split("\n");
|
|
var check_time_array=check_ALL_array[0].split("|");
|
|
var Time_array = check_time_array[1].split("UnixTime: ");
|
|
UnixTime = Time_array[1];
|
|
UnixTime = parseInt(UnixTime);
|
|
UnixTimeMS = (UnixTime * 1000);
|
|
t.setTime(UnixTimeMS);
|
|
if ( (callholdstatus == '1') || (agentcallsstatus == '1') || (vicidial_agent_disable != 'NOT_ACTIVE') )
|
|
{
|
|
var Alogin_array = check_time_array[2].split("Logged-in: ");
|
|
var AGLogiN = Alogin_array[1];
|
|
var CamPCalLs_array = check_time_array[3].split("CampCalls: ");
|
|
var CamPCalLs = CamPCalLs_array[1];
|
|
var DiaLCalLs_array = check_time_array[5].split("DiaLCalls: ");
|
|
var DiaLCalLs = DiaLCalLs_array[1];
|
|
var WaitinGChats_array = check_time_array[27].split("WaitinGChats: ");
|
|
var WaitinGChats = WaitinGChats_array[1];
|
|
var WaitinGEmails_array = check_time_array[28].split("WaitinGEmails: ");
|
|
var WaitinGEmails = WaitinGEmails_array[1];
|
|
if (AGLogiN != 'N')
|
|
{
|
|
document.getElementById("AgentStatusStatus").innerHTML = AGLogiN;
|
|
}
|
|
if (CamPCalLs != 'N')
|
|
{
|
|
document.getElementById("AgentStatusCalls").innerHTML = CamPCalLs;
|
|
}
|
|
if (DiaLCalLs != 'N')
|
|
{
|
|
document.getElementById("AgentStatusDiaLs").innerHTML = DiaLCalLs;
|
|
}
|
|
// Chat alert
|
|
if (chat_enabled > 0)
|
|
{
|
|
if (WaitinGChats == 'Y')
|
|
{
|
|
document.images['CustomerChatImg'].src=image_customer_chat_ALERT.src;
|
|
}
|
|
else if (WaitinGChats == 'C')
|
|
{
|
|
document.images['CustomerChatImg'].src=image_customer_chat_ON.src;
|
|
}
|
|
else
|
|
{
|
|
document.images['CustomerChatImg'].src=image_customer_chat_OFF.src;
|
|
}
|
|
}
|
|
// Email alert
|
|
if (WaitinGEmails != 'N')
|
|
{
|
|
document.getElementById("AgentStatusEmails").innerHTML = WaitinGEmails;
|
|
}
|
|
if ( (AGLogiN == 'DEAD_VLA') && ( (vicidial_agent_disable == 'LIVE_AGENT') || (vicidial_agent_disable == 'ALL') ) )
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----agent_disabled---" + AGLogiN + " " + vicidial_agent_disable + "|";
|
|
showDiv('AgenTDisablEBoX');
|
|
refresh_interval = 7300000;
|
|
}
|
|
if ( (AGLogiN == 'DEAD_EXTERNAL') && ( (vicidial_agent_disable == 'EXTERNAL') || (vicidial_agent_disable == 'ALL') ) )
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----agent_disabled---" + AGLogiN + " " + vicidial_agent_disable + "|";
|
|
showDiv('AgenTDisablEBoX');
|
|
refresh_interval = 7300000;
|
|
}
|
|
if ( (AGLogiN == 'TIME_SYNC') && (vicidial_agent_disable == 'ALL') )
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----system_disabled---" + AGLogiN + " " + vicidial_agent_disable + "|";
|
|
showDiv('SysteMDisablEBoX');
|
|
}
|
|
if (AGLogiN == 'SHIFT_LOGOUT')
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----shift_logout---" + AGLogiN + "|";
|
|
shift_logout_flag=1;
|
|
}
|
|
if (AGLogiN == 'API_LOGOUT')
|
|
{
|
|
api_logout_flag=1;
|
|
button_click_log = button_click_log + "" + SQLdate + "-----api_logout---" + AGLogiN + " " + api_logout_flag + "|";
|
|
if ( (MD_channel_look < 1) && (VD_live_customer_call < 1) && (alt_dial_status_display < 1) )
|
|
{LogouT('API','');}
|
|
}
|
|
}
|
|
var VLAStatuS_array = check_time_array[4].split("Status: ");
|
|
var VLAStatuS = VLAStatuS_array[1];
|
|
if ( (VLAStatuS == 'PAUSED') && (AutoDialWaiting == 1) )
|
|
{
|
|
if (PausENotifYCounTer > 10)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----session_paused---" + VLAStatuS + " " + AutoDialWaiting + "|";
|
|
alert_box("<?php echo _QXZ("Your session has been paused"); ?>");
|
|
AutoDial_ReSume_PauSe('VDADpause');
|
|
PausENotifYCounTer=0;
|
|
}
|
|
else {PausENotifYCounTer++;}
|
|
}
|
|
else {PausENotifYCounTer=0;}
|
|
|
|
var APIHanguP_array = check_time_array[6].split("APIHanguP: ");
|
|
var APIHanguP = APIHanguP_array[1];
|
|
var APIStatuS_array = check_time_array[7].split("APIStatuS: ");
|
|
var APIStatuS = APIStatuS_array[1];
|
|
var APIPausE_array = check_time_array[8].split("APIPausE: ");
|
|
var APIPausE = APIPausE_array[1];
|
|
var APIDiaL_array = check_time_array[9].split("APIDiaL: ");
|
|
var APIDiaL = APIDiaL_array[1];
|
|
var APIManualDialQueue_array = check_time_array[24].split("APIManualDialQueue: ");
|
|
APIManualDialQueue = APIManualDialQueue_array[1];
|
|
var CheckDEADcall_array = check_time_array[10].split("DEADcall: ");
|
|
CheckDEADcall = CheckDEADcall_array[1];
|
|
var InGroupChange_array = check_time_array[11].split("InGroupChange: ");
|
|
var InGroupChange = InGroupChange_array[1];
|
|
var InGroupChangeBlend = check_time_array[12];
|
|
var InGroupChangeUser = check_time_array[13];
|
|
var InGroupChangeName = check_time_array[14];
|
|
var APIFields_array = check_time_array[15].split("APIFields: ");
|
|
update_fields = APIFields_array[1];
|
|
var APIFieldsData_array = check_time_array[16].split("APIFieldsData: ");
|
|
update_fields_data = APIFieldsData_array[1];
|
|
var APITimerAction_array = check_time_array[17].split("APITimerAction: ");
|
|
api_timer_action = APITimerAction_array[1];
|
|
var APITimerMessage_array = check_time_array[18].split("APITimerMessage: ");
|
|
api_timer_action_message = APITimerMessage_array[1];
|
|
var APITimerSeconds_array = check_time_array[19].split("APITimerSeconds: ");
|
|
api_timer_action_seconds = APITimerSeconds_array[1];
|
|
var APITimerDestination_array = check_time_array[23].split("APITimerDestination: ");
|
|
api_timer_action_destination = APITimerDestination_array[1];
|
|
var APIRecording_array = check_time_array[25].split("APIRecording: ");
|
|
var api_recording = APIRecording_array[1];
|
|
var APIPauseCode_array = check_time_array[26].split("APIPaUseCodE: ");
|
|
var api_pause_code = APIPauseCode_array[1];
|
|
var APILeadSwitch_array = check_time_array[30].split("LeadIDSwitch: ");
|
|
var api_switch_lead = APILeadSwitch_array[1];
|
|
var APIdtmf_array = check_time_array[20].split("APIdtmf: ");
|
|
api_dtmf = APIdtmf_array[1];
|
|
var APItransfercond_array = check_time_array[21].split("APItransferconf: ");
|
|
var api_transferconf_values_array = APItransfercond_array[1].split("---");
|
|
api_transferconf_function = api_transferconf_values_array[0];
|
|
api_transferconf_group = api_transferconf_values_array[1];
|
|
api_transferconf_number = api_transferconf_values_array[2];
|
|
api_transferconf_consultative = api_transferconf_values_array[3];
|
|
api_transferconf_override = api_transferconf_values_array[4];
|
|
api_transferconf_group_alias = api_transferconf_values_array[5];
|
|
api_transferconf_cid_number = api_transferconf_values_array[6];
|
|
var APIpark_array = check_time_array[22].split("APIpark: ");
|
|
api_parkcustomer = APIpark_array[1];
|
|
|
|
if ( (api_switch_lead.length > 0) && (api_switch_lead > 0) )
|
|
{
|
|
if (api_switch_lead_triggered < 1)
|
|
{
|
|
api_switch_lead_triggered++;
|
|
LeaDSearcHSelecT(api_switch_lead);
|
|
}
|
|
}
|
|
if (api_pause_code.length > 0)
|
|
{
|
|
if (VDRP_stage == 'PAUSED')
|
|
{
|
|
PauseCodeSelect_submit(api_pause_code);
|
|
}
|
|
}
|
|
var regAPIrec = new RegExp("START","g");
|
|
if (api_recording.match(regAPIrec))
|
|
{
|
|
var APIrec_append = api_recording;
|
|
if (APIrec_append.length > 5)
|
|
{APIrec_append = APIrec_append.replace(regAPIrec, '');}
|
|
else
|
|
{APIrec_append='';}
|
|
|
|
conf_send_recording('MonitorConf', session_id,'','1', APIrec_append);
|
|
}
|
|
if (api_recording=='STOP')
|
|
{
|
|
conf_send_recording('StopMonitorConf', session_id, recording_filename,'1');
|
|
}
|
|
if (api_transferconf_function.length > 0)
|
|
{
|
|
if (api_transferconf_ID == api_transferconf_values_array[7])
|
|
{
|
|
// alert("TRANSFERCONF COMMAND ALREADY RECEIVED: " + api_transferconf_function + "|" + api_transferconf_ID + "|" + api_transferconf_values_array[7] + "|" + external_transferconf_count);
|
|
Clear_API_Field('external_transferconf');
|
|
}
|
|
else
|
|
{
|
|
api_transferconf_ID = api_transferconf_values_array[7];
|
|
if (api_transferconf_function == 'HANGUP_XFER')
|
|
{xfercall_send_hangup();}
|
|
if (api_transferconf_function == 'HANGUP_BOTH')
|
|
{bothcall_send_hangup();}
|
|
if (api_transferconf_function == 'LEAVE_VM')
|
|
{mainxfer_send_redirect('XfeRVMAIL',lastcustchannel,lastcustserverip);}
|
|
if (api_transferconf_function == 'LEAVE_3WAY_CALL')
|
|
{leave_3way_call('FIRST');}
|
|
if (api_transferconf_function == 'BLIND_TRANSFER')
|
|
{
|
|
if (api_transferconf_override=='YES')
|
|
{document.vicidial_form.xferoverride.checked=true;}
|
|
if (api_transferconf_override=='NO')
|
|
{document.vicidial_form.xferoverride.checked=false;}
|
|
document.vicidial_form.xfernumber.value = api_transferconf_number;
|
|
mainxfer_send_redirect('XfeRBLIND',lastcustchannel,lastcustserverip);
|
|
}
|
|
if (external_transferconf_count < 1)
|
|
{
|
|
if (api_transferconf_function == 'LOCAL_CLOSER')
|
|
{
|
|
API_selected_xfergroup = api_transferconf_group;
|
|
document.vicidial_form.xfernumber.value = api_transferconf_number;
|
|
mainxfer_send_redirect('XfeRLOCAL',lastcustchannel,lastcustserverip);
|
|
}
|
|
if (api_transferconf_function == 'DIAL_WITH_CUSTOMER')
|
|
{
|
|
if (api_transferconf_consultative=='YES')
|
|
{document.vicidial_form.consultativexfer.checked=true;}
|
|
if (api_transferconf_consultative=='NO')
|
|
{document.vicidial_form.consultativexfer.checked=false;}
|
|
if (api_transferconf_override=='YES')
|
|
{document.vicidial_form.xferoverride.checked=true;}
|
|
if (api_transferconf_override=='NO')
|
|
{document.vicidial_form.xferoverride.checked=false;}
|
|
API_selected_xfergroup = api_transferconf_group;
|
|
document.vicidial_form.xfernumber.value = api_transferconf_number;
|
|
active_group_alias = api_transferconf_group_alias;
|
|
cid_choice = api_transferconf_cid_number;
|
|
SendManualDial('YES');
|
|
}
|
|
if (api_transferconf_function == 'PARK_CUSTOMER_DIAL')
|
|
{
|
|
if (api_transferconf_consultative=='YES')
|
|
{document.vicidial_form.consultativexfer.checked=true;}
|
|
if (api_transferconf_consultative=='NO')
|
|
{document.vicidial_form.consultativexfer.checked=false;}
|
|
if (api_transferconf_override=='YES')
|
|
{document.vicidial_form.xferoverride.checked=true;}
|
|
API_selected_xfergroup = api_transferconf_group;
|
|
document.vicidial_form.xfernumber.value = api_transferconf_number;
|
|
active_group_alias = api_transferconf_group_alias;
|
|
cid_choice = api_transferconf_cid_number;
|
|
xfer_park_dial();
|
|
}
|
|
external_transferconf_count=3;
|
|
}
|
|
button_click_log = button_click_log + "" + SQLdate + "-----api_transferconf---" + api_transferconf_function + "|";
|
|
Clear_API_Field('external_transferconf');
|
|
}
|
|
}
|
|
if (api_parkcustomer == 'PARK_CUSTOMER')
|
|
{mainxfer_send_redirect('ParK',lastcustchannel,lastcustserverip);}
|
|
if (api_parkcustomer == 'GRAB_CUSTOMER')
|
|
{mainxfer_send_redirect('FROMParK',lastcustchannel,lastcustserverip);}
|
|
if (api_parkcustomer == 'PARK_IVR_CUSTOMER')
|
|
{mainxfer_send_redirect('ParKivr',lastcustchannel,lastcustserverip);}
|
|
if (api_parkcustomer == 'GRAB_IVR_CUSTOMER')
|
|
{mainxfer_send_redirect('FROMParKivr',lastcustchannel,lastcustserverip);}
|
|
if (api_dtmf.length > 0)
|
|
{
|
|
var REGdtmfPOUND = new RegExp("P","g");
|
|
var REGdtmfSTAR = new RegExp("S","g");
|
|
var REGdtmfQUIET = new RegExp("Q","g");
|
|
api_dtmf = api_dtmf.replace(REGdtmfPOUND, '#');
|
|
api_dtmf = api_dtmf.replace(REGdtmfSTAR, '*');
|
|
api_dtmf = api_dtmf.replace(REGdtmfQUIET, ',');
|
|
document.vicidial_form.conf_dtmf.value = api_dtmf;
|
|
SendConfDTMF(session_id);
|
|
}
|
|
|
|
if (api_timer_action.length > 2)
|
|
{
|
|
timer_action = api_timer_action;
|
|
timer_action_message = api_timer_action_message;
|
|
timer_action_seconds = api_timer_action_seconds;
|
|
timer_action_destination = api_timer_action_destination;
|
|
// alert("TIMER_API:" + timer_action + '|' + timer_action_message + '|' + timer_action_seconds + '|' + timer_action_destination + '|');
|
|
}
|
|
if ( (APIHanguP==1) && ( (VD_live_customer_call==1) || (MD_channel_look==1) ) )
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----api_hangup---" + APIHanguP + "|";
|
|
hideDiv('CustomerGoneBox');
|
|
WaitingForNextStep=0;
|
|
custchannellive=0;
|
|
|
|
dialedcall_send_hangup();
|
|
}
|
|
if ( (APIStatuS.length < 1000) && (APIStatuS.length > 0) && (AgentDispoing > 1) && (APIStatuS != '::::::::::') )
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----api_status---" + APIStatuS + "|";
|
|
var regCBmatch = new RegExp('!',"g");
|
|
if (APIStatuS.match(regCBmatch))
|
|
{
|
|
var APIcbSTATUS_array = APIStatuS.split("!");
|
|
var APIcbSTATUS = APIcbSTATUS_array[0];
|
|
var APIcbDATETIME = APIcbSTATUS_array[1];
|
|
var APIcbTYPE = APIcbSTATUS_array[2];
|
|
var APIcbCOMMENTS = APIcbSTATUS_array[3];
|
|
var APIqmCScode = APIcbSTATUS_array[4];
|
|
|
|
if ( (APIcbDATETIME.length > 10) && (APIcbTYPE.length > 5) )
|
|
{
|
|
CallBackDatETimE = APIcbDATETIME;
|
|
CallBackrecipient = APIcbTYPE;
|
|
CallBackLeadStatus = APIcbSTATUS;
|
|
CallBackCommenTs = APIcbCOMMENTS;
|
|
hideDiv('CallBackSelectBox');
|
|
document.vicidial_form.DispoSelection.value = 'CBHOLD';
|
|
}
|
|
else
|
|
{document.vicidial_form.DispoSelection.value = APIcbSTATUS;}
|
|
if (APIqmCScode.length > 0)
|
|
{
|
|
DispoQMcsCODE = APIqmCScode;
|
|
}
|
|
// ZZZZZZZZZZZZZZZZZZZZZZZ API callback
|
|
// alert("CBdata: " + CallBackDatETimE + "|" + CallBackrecipient + "|" + CallBackLeadStatus + "|" + CallBackCommenTs + "|" + DispoQMcsCODE + "|");
|
|
DispoSelect_submit();
|
|
}
|
|
else
|
|
{
|
|
document.vicidial_form.DispoSelection.value = APIStatuS;
|
|
DispoSelect_submit();
|
|
}
|
|
}
|
|
if (APIPausE.length > 4)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----api_pause---" + APIPausE + "|";
|
|
var APIPausE_array = APIPausE.split("!");
|
|
if (APIPausE_ID == APIPausE_array[1])
|
|
{
|
|
// alert("PAUSE ALREADY RECEIVED");
|
|
}
|
|
else
|
|
{
|
|
APIPausE_ID = APIPausE_array[1];
|
|
if (APIPausE_array[0]=='PAUSE')
|
|
{
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
// set to pause on next dispo
|
|
document.vicidial_form.DispoSelectStop.checked=true;
|
|
// alert("Setting dispo to PAUSE");
|
|
}
|
|
else
|
|
{
|
|
if (AutoDialReady==1)
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 0;
|
|
AutoDial_ReSume_PauSe("VDADpause");
|
|
}
|
|
VICIDiaL_pause_calling = 1;
|
|
}
|
|
}
|
|
}
|
|
if ( (APIPausE_array[0]=='RESUME') && (AutoDialReady < 1) && (auto_dial_level > 0) )
|
|
{
|
|
AutoDialWaiting = 1;
|
|
AutoDial_ReSume_PauSe("VDADready");
|
|
}
|
|
}
|
|
}
|
|
if ( (APIDiaL.length > 9) && (AllowManualQueueCalls == '0') )
|
|
{
|
|
APIManualDialQueue++;
|
|
}
|
|
if (APIManualDialQueue != APIManualDialQueue_last)
|
|
{
|
|
APIManualDialQueue_last = APIManualDialQueue;
|
|
document.getElementById("ManualQueueNotice").innerHTML = "<b><font color=\"red\" size=\"3\"><?php echo _QXZ("Manual Queue:"); ?> " + APIManualDialQueue + "</font></b><br />";
|
|
}
|
|
if ( (APIDiaL.length > 9) && (WaitingForNextStep == '0') && (AllowManualQueueCalls == '1') && (check_n > 2) )
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----api_dial---" + APIDiaL + "|";
|
|
var APIDiaL_array_detail = APIDiaL.split("!");
|
|
if (APIDiaL_ID == APIDiaL_array_detail[6])
|
|
{
|
|
// alert("DiaL ALREADY RECEIVED: " + APIDiaL_ID + "|" + APIDiaL_array_detail[5]);
|
|
}
|
|
else
|
|
{
|
|
if (APIDiaL_array_detail[0] == 'MANUALNEXT') // trigger Dial Next Number button
|
|
{
|
|
if (APIDiaL_array_detail[4] == 'YES') // focus on vicidial agent screen
|
|
{window.focus(); alert_box("<?php echo _QXZ("Placing call to next number"); ?>");}
|
|
if (APIDiaL_array_detail[3] == 'YES')
|
|
{document.vicidial_form.LeadPreview.checked=true;}
|
|
if (APIDiaL_array_detail[3] == 'NO')
|
|
{document.vicidial_form.LeadPreview.checked=false;}
|
|
ManualDialNext('','','','','','0');
|
|
}
|
|
else
|
|
{
|
|
APIDiaL_ID = APIDiaL_array_detail[6];
|
|
document.vicidial_form.MDDiaLCodE.value = APIDiaL_array_detail[1];
|
|
document.vicidial_form.phone_code.value = APIDiaL_array_detail[1];
|
|
document.vicidial_form.MDPhonENumbeR.value = APIDiaL_array_detail[0];
|
|
document.vicidial_form.vendor_lead_code.value = APIDiaL_array_detail[5];
|
|
prefix_choice = APIDiaL_array_detail[7];
|
|
active_group_alias = APIDiaL_array_detail[8];
|
|
cid_choice = APIDiaL_array_detail[9];
|
|
vtiger_callback_id = APIDiaL_array_detail[10];
|
|
document.vicidial_form.MDLeadID.value = APIDiaL_array_detail[11];
|
|
document.vicidial_form.MDType.value = APIDiaL_array_detail[12];
|
|
// alert(APIDiaL_array_detail[1] + "-----" + APIDiaL + "-----" + document.vicidial_form.MDDiaLCodE.value + "-----" + document.vicidial_form.phone_code.value);
|
|
|
|
if (APIDiaL_array_detail[2] == 'YES') // lookup lead in system
|
|
{document.vicidial_form.LeadLookuP.checked=true;}
|
|
else
|
|
{document.vicidial_form.LeadLookuP.checked=false;}
|
|
if (APIDiaL_array_detail[4] == 'YES') // focus on vicidial agent screen
|
|
{window.focus(); alert_box("Placing call to:" + APIDiaL_array_detail[1] + " " + APIDiaL_array_detail[0]);}
|
|
if (APIDiaL_array_detail[3] == 'NO') // NO call preview
|
|
{document.vicidial_form.LeadPreview.checked=false;}
|
|
if (APIDiaL_array_detail[3] == 'YES') // call preview
|
|
{NeWManuaLDiaLCalLSubmiT('PREVIEW');}
|
|
else
|
|
{NeWManuaLDiaLCalLSubmiT('NOW');}
|
|
}
|
|
}
|
|
}
|
|
if ( (in_lead_preview_state==1) || (alt_dial_status_display==1) )
|
|
{
|
|
if ( (in_lead_preview_state==1) && (APIDiaL == 'SKIP') )
|
|
{
|
|
ManualDialSkip();
|
|
}
|
|
if (APIDiaL == 'DIALONLY')
|
|
{
|
|
ManualDialOnly('MaiNPhonE');
|
|
}
|
|
if (APIDiaL == 'ALTDIAL')
|
|
{
|
|
ManualDialOnly('ALTPhonE');
|
|
}
|
|
if (APIDiaL == 'ADR3DIAL')
|
|
{
|
|
ManualDialOnly('AddresS3');
|
|
}
|
|
if ( (alt_dial_status_display==1) && (APIDiaL == 'FINISH') )
|
|
{
|
|
ManualDialAltDonE();
|
|
}
|
|
}
|
|
|
|
if ( (CheckDEADcall > 0) && (VD_live_customer_call==1) && (currently_in_email_or_chat < 1) )
|
|
{
|
|
if (CheckDEADcallON < 1)
|
|
{
|
|
if( document.images )
|
|
{ document.images['livecall'].src = image_livecall_DEAD.src;}
|
|
CheckDEADcallON=1;
|
|
CheckDEADcallCOUNT++;
|
|
customer_sec = VD_live_call_secondS;
|
|
button_click_log = button_click_log + "" + SQLdate + "-----dead_call---" + customer_sec + " " + lastcustchannel + " " + lastcustserverip + " " + CalLCID + "|";
|
|
|
|
if ( (xfer_in_call > 0) && (customer_3way_hangup_logging=='ENABLED') )
|
|
{
|
|
customer_3way_hangup_counter_trigger=1;
|
|
customer_3way_hangup_counter=1;
|
|
}
|
|
if (customerparked==1)
|
|
{
|
|
parked_hangup='1';
|
|
}
|
|
}
|
|
}
|
|
if ( (CheckDEADcall > 0) && (VD_live_customer_call==1) && (VD_live_call_secondS > 5) && ((CalL_AutO_LauncH == 'CHAT')) && (currently_in_email_or_chat > 0) )
|
|
{
|
|
if (CheckDEADcallON < 1)
|
|
{
|
|
if( document.images )
|
|
{ document.images['livecall'].src = image_livechat_DEAD.src;}
|
|
CheckDEADcallON=1;
|
|
CheckDEADcallCOUNT++;
|
|
customer_sec = VD_live_call_secondS;
|
|
button_click_log = button_click_log + "" + SQLdate + "-----dead_call---" + customer_sec + " " + lastcustchannel + " " + lastcustserverip + " " + CalLCID + "|";
|
|
}
|
|
}
|
|
if (InGroupChange > 0)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----api_ingroup_change---" + InGroupChange + " " + InGroupChangeBlend + "|";
|
|
var external_blended = InGroupChangeBlend;
|
|
var external_igb_set_user = InGroupChangeUser;
|
|
external_igb_set_name = InGroupChangeName;
|
|
manager_ingroups_set=1;
|
|
|
|
if ( (external_blended == '1') && (dial_method != 'INBOUND_MAN') )
|
|
{VICIDiaL_closer_blended = '1';}
|
|
|
|
if (external_blended == '0')
|
|
{VICIDiaL_closer_blended = '0';}
|
|
}
|
|
|
|
var check_conf_array=check_ALL_array[1].split("|");
|
|
var live_conf_calls = check_conf_array[0];
|
|
var conf_chan_array = check_conf_array[1].split(" ~");
|
|
if ( (conf_channels_xtra_display == 1) || (conf_channels_xtra_display == 0) )
|
|
{
|
|
if (live_conf_calls > 0)
|
|
{
|
|
var temp_blind_monitors=0;
|
|
var loop_ct=0;
|
|
var display_ct=0;
|
|
var ARY_ct=0;
|
|
var LMAalter=0;
|
|
var LMAcontent_change=0;
|
|
var LMAcontent_match=0;
|
|
agentphonelive=0;
|
|
var conv_start=-1;
|
|
var live_conf_HTML = "<font face=\"Arial,Helvetica\"><b><?php echo _QXZ("LIVE CALLS IN YOUR SESSION:"); ?></b></font><br /><table width=\"<?php echo $CQwidth ?>px\"><tr bgcolor=\"<?php echo $SCRIPT_COLOR ?>\"><td><font class=\"log_title\">#</font></td><td><font class=\"log_title\"><?php echo _QXZ("REMOTE CHANNEL"); ?></font></td><td><font class=\"log_title\"><?php echo _QXZ("HANGUP"); ?></font></td><td><font class=\"log_title\"><?php echo _QXZ("VOLUME"); ?></font></td></tr>";
|
|
if ( (LMAcount > live_conf_calls) || (LMAcount < live_conf_calls) || (LMAforce > 0))
|
|
{
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0; LMAcontent_change++;
|
|
}
|
|
while (loop_ct < live_conf_calls)
|
|
{
|
|
loop_ct++;
|
|
loop_s = loop_ct.toString();
|
|
if (loop_s.match(/1$|3$|5$|7$|9$/))
|
|
{var row_color = '#DDDDFF';}
|
|
else
|
|
{var row_color = '#CCCCFF';}
|
|
var conv_ct = (loop_ct + conv_start);
|
|
var channelfieldA = conf_chan_array[conv_ct];
|
|
var regXFcred = new RegExp(flag_string,"g");
|
|
var regRNnolink = new RegExp('Local/5' + taskconfnum,"g")
|
|
if ( (channelfieldA.match(regXFcred)) && (flag_channels>0) )
|
|
{
|
|
var chan_name_color = 'log_text_red';
|
|
}
|
|
else
|
|
{
|
|
var chan_name_color = 'log_text';
|
|
}
|
|
if ( (HidEMonitoRSessionS==1) && (channelfieldA.match(/ASTblind/)) )
|
|
{
|
|
var hide_channel=1;
|
|
blind_monitoring_now++;
|
|
temp_blind_monitors++;
|
|
if (blind_monitoring_now==1)
|
|
{blind_monitoring_now_trigger=1;}
|
|
}
|
|
else
|
|
{
|
|
display_ct++;
|
|
if (channelfieldA.match(regRNnolink))
|
|
{
|
|
// do not show hangup or volume control links for recording channels
|
|
live_conf_HTML = live_conf_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + display_ct + "</font></td><td><font class=\"" + chan_name_color + "\">" + channelfieldA + "</font></td><td><font class=\"log_text\"><?php echo _QXZ("recording"); ?></font></td><td></td></tr>";
|
|
}
|
|
else
|
|
{
|
|
if (volumecontrol_active!=1)
|
|
{
|
|
live_conf_HTML = live_conf_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + display_ct + "</font></td><td><font class=\"" + chan_name_color + "\">" + channelfieldA + "</font></td><td><font class=\"log_text\"><a href=\"#\" onclick=\"livehangup_send_hangup('" + channelfieldA + "');return false;\"><?php echo _QXZ("HANGUP"); ?></a></font></td><td></td></tr>";
|
|
}
|
|
else
|
|
{
|
|
live_conf_HTML = live_conf_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + display_ct + "</font></td><td><font class=\"" + chan_name_color + "\">" + channelfieldA + "</font></td><td><font class=\"log_text\"><a href=\"#\" onclick=\"livehangup_send_hangup('" + channelfieldA + "');return false;\"><?php echo _QXZ("HANGUP"); ?></a></font></td><td><a href=\"#\" onclick=\"volume_control('UP','" + channelfieldA + "','');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_volume_up.gif") ?>\" border=\"0\" /></a> <a href=\"#\" onclick=\"volume_control('DOWN','" + channelfieldA + "','');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_volume_down.gif") ?>\" border=\"0\" /></a> <a href=\"#\" onclick=\"volume_control('MUTING','" + channelfieldA + "','');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_volume_MUTE.gif") ?>\" border=\"0\" /></a> <a href=\"#\" onclick=\"volume_control('UNMUTE','" + channelfieldA + "','');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_volume_UNMUTE.gif") ?>\" border=\"0\" /></a></td></tr>";
|
|
}
|
|
}
|
|
}
|
|
// var debugspan = document.getElementById("debugbottomspan").innerHTML;
|
|
|
|
if (channelfieldA == lastcustchannel) {custchannellive++;}
|
|
else
|
|
{
|
|
if(customerparked == 1)
|
|
{custchannellive++;}
|
|
// allow for no customer hungup errors if call from another server
|
|
if(server_ip == lastcustserverip)
|
|
{var nothing='';}
|
|
else
|
|
{custchannellive++;}
|
|
}
|
|
|
|
if (volumecontrol_active > 0)
|
|
{
|
|
if ( (protocol != 'EXTERNAL') && (protocol != 'Local') )
|
|
{
|
|
var regAGNTchan = new RegExp(protocol + '/' + extension,"g");
|
|
if ( (channelfieldA.match(regAGNTchan)) && (agentchannel != channelfieldA) )
|
|
{
|
|
agentchannel = channelfieldA;
|
|
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('MUTING','" + agentchannel + "','AgenT');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_volume_MUTE.gif") ?>\" border=\"0\" /></a>";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (agentchannel.length < 3)
|
|
{
|
|
agentchannel = channelfieldA;
|
|
|
|
document.getElementById("AgentMuteSpan").innerHTML = "<a href=\"#CHAN-" + agentchannel + "\" onclick=\"volume_control('MUTING','" + agentchannel + "','AgenT');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_volume_MUTE.gif") ?>\" border=\"0\" /></a>";
|
|
}
|
|
}
|
|
// document.getElementById("agentchannelSPAN").innerHTML = agentchannel;
|
|
}
|
|
|
|
// document.getElementById("debugbottomspan").innerHTML = debugspan + '<br />' + channelfieldA + '|' + lastcustchannel + '|' + custchannellive + '|' + LMAcontent_change + '|' + LMAalter;
|
|
|
|
if (!LMAe[ARY_ct])
|
|
{LMAe[ARY_ct] = channelfieldA; LMAcontent_change++; LMAalter++;}
|
|
else
|
|
{
|
|
if (LMAe[ARY_ct].length < 1)
|
|
{LMAe[ARY_ct] = channelfieldA; LMAcontent_change++; LMAalter++;}
|
|
else
|
|
{
|
|
if (LMAe[ARY_ct] == channelfieldA) {LMAcontent_match++;}
|
|
else {LMAcontent_change++; LMAe[ARY_ct] = channelfieldA;}
|
|
}
|
|
}
|
|
if (LMAalter > 0) {LMAcount++;}
|
|
|
|
if (agentchannel == channelfieldA) {agentphonelive++;}
|
|
|
|
ARY_ct++;
|
|
}
|
|
// var debug_LMA = LMAcontent_match+"|"+LMAcontent_change+"|"+LMAcount+"|"+live_conf_calls+"|"+LMAe[0]+LMAe[1]+LMAe[2]+LMAe[3]+LMAe[4]+LMAe[5];
|
|
// document.getElementById("confdebug").innerHTML = debug_LMA + "<br />";
|
|
|
|
if (agentphonelive < 1) {agentchannel='';}
|
|
|
|
live_conf_HTML = live_conf_HTML + "</table>";
|
|
|
|
if (LMAcontent_change > 0)
|
|
{
|
|
if (conf_channels_xtra_display == 1)
|
|
{document.getElementById("outboundcallsspan").innerHTML = live_conf_HTML;}
|
|
}
|
|
nochannelinsession=0;
|
|
if (temp_blind_monitors < 1)
|
|
{
|
|
no_blind_monitors++;
|
|
if (no_blind_monitors > 2)
|
|
{blind_monitoring_now=0;}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0;
|
|
if (conf_channels_xtra_display == 1)
|
|
{
|
|
if (document.getElementById("outboundcallsspan").innerHTML.length > 2)
|
|
{
|
|
document.getElementById("outboundcallsspan").innerHTML = '';
|
|
}
|
|
}
|
|
custchannellive = -99;
|
|
nochannelinsession++;
|
|
|
|
no_blind_monitors++;
|
|
if (no_blind_monitors > 2)
|
|
{blind_monitoring_now=0;}
|
|
}
|
|
}
|
|
delete xmlhttprequestcheckconf;
|
|
xmlhttprequestcheckconf = undefined;
|
|
}
|
|
else if (xmlhttprequestcheckconf && xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status != 200)
|
|
{
|
|
// Cleanup after AJAX Request returns error.
|
|
// alert("Status: " + xmlhttprequestcheckconf.status);
|
|
delete xmlhttprequestcheckconf;
|
|
xmlhttprequestcheckconf = undefined;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (xmlhttprequestcheckconf)
|
|
{
|
|
xmlhttprequestcheckconf_wait++;
|
|
if (xmlhttprequestcheckconf_wait >= conf_check_attempts)
|
|
{
|
|
// Abort AJAX Request, due to timeout.
|
|
// The handler must take care of cleanup.
|
|
// alert("xmlhttprequestcheckconf: Abort (Wait > 3 sec)");
|
|
xmlhttprequestcheckconf.abort();
|
|
}
|
|
}
|
|
if (xmlhttprequestcheckconf_wait >= conf_check_attempts_cleanup)
|
|
{
|
|
// In case the handler function fails to do cleanup, cleanup manually.
|
|
xmlhttprequestcheckconf_wait = 0;
|
|
delete xmlhttprequestcheckconf;
|
|
xmlhttprequestcheckconf = undefined;
|
|
}
|
|
else
|
|
{
|
|
xmlhttprequestcheckconf = undefined;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send MonitorConf/StopMonitorConf command for recording of conferences
|
|
function conf_send_recording(taskconfrectype,taskconfrec,taskconffile,taskfromapi,taskapiappend,CSRclick)
|
|
{
|
|
if (CSRclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----conf_send_recording---" + taskconfrectype + " " + taskconfrec + " " + taskconffile + " " + taskfromapi + " " + taskapiappend + "|";}
|
|
if (inOUT == 'OUT')
|
|
{
|
|
tmp_vicidial_id = document.vicidial_form.uniqueid.value;
|
|
}
|
|
else
|
|
{
|
|
tmp_vicidial_id = 'IN';
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
if (taskconfrectype == 'MonitorConf')
|
|
{
|
|
var REGrecCLEANvlc = new RegExp(" ","g");
|
|
var recVendorLeadCode = document.vicidial_form.vendor_lead_code.value;
|
|
recVendorLeadCode = recVendorLeadCode.replace(REGrecCLEANvlc, '');
|
|
var recLeadID = document.vicidial_form.lead_id.value;
|
|
|
|
// var campaign_recording = '<?php echo $campaign_recording ?>';
|
|
// var campaign_rec_filename = '<?php echo $campaign_rec_filename ?>';
|
|
// CAMPAIGN CUSTPHONE FULLDATE TINYDATE EPOCH AGENT VENDORLEADCODE LEADID
|
|
var REGrecCAMPAIGN = new RegExp("CAMPAIGN","g");
|
|
var REGrecINGROUP = new RegExp("INGROUP","g");
|
|
var REGrecCUSTPHONE = new RegExp("CUSTPHONE","g");
|
|
var REGrecFULLDATE = new RegExp("FULLDATE","g");
|
|
var REGrecTINYDATE = new RegExp("TINYDATE","g");
|
|
var REGrecEPOCH = new RegExp("EPOCH","g");
|
|
var REGrecAGENT = new RegExp("AGENT","g");
|
|
var REGrecVENDORLEADCODE = new RegExp("VENDORLEADCODE","g");
|
|
var REGrecLEADID = new RegExp("LEADID","g");
|
|
var REGrecCALLID = new RegExp("CALLID","g");
|
|
filename = LIVE_campaign_rec_filename + '' + taskapiappend;
|
|
filename = filename.replace(REGrecCAMPAIGN, campaign);
|
|
filename = filename.replace(REGrecINGROUP, VDCL_group_id);
|
|
filename = filename.replace(REGrecCUSTPHONE, lead_dial_number);
|
|
filename = filename.replace(REGrecFULLDATE, filedate);
|
|
filename = filename.replace(REGrecTINYDATE, tinydate);
|
|
filename = filename.replace(REGrecEPOCH, epoch_sec);
|
|
filename = filename.replace(REGrecAGENT, user);
|
|
filename = filename.replace(REGrecVENDORLEADCODE, recVendorLeadCode);
|
|
filename = filename.replace(REGrecLEADID, recLeadID);
|
|
filename = filename.replace(REGrecCALLID, LasTCID);
|
|
// filename = filedate + "_" + user_abb;
|
|
var query_recording_exten = recording_exten;
|
|
var channelrec = "Local/" + conf_silent_prefix + '' + taskconfrec + "@" + ext_context;
|
|
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('StopMonitorConf','" + taskconfrec + "','" + filename + "','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_stoprecording.gif") ?>\" border=\"0\" alt=\"Stop Recording\" /></a>";
|
|
|
|
if (LIVE_campaign_recording == 'ALLFORCE')
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_startrecording_OFF.gif") ?>\" border=\"0\" alt=\"Start Recording\" />";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;
|
|
}
|
|
}
|
|
if (taskconfrectype == 'StopMonitorConf')
|
|
{
|
|
filename = taskconffile;
|
|
var query_recording_exten = session_id;
|
|
var channelrec = "Local/" + conf_silent_prefix + '' + taskconfrec + "@" + ext_context;
|
|
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('MonitorConf','" + taskconfrec + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_startrecording.gif") ?>\" border=\"0\" alt=\"Start Recording\" /></a>";
|
|
if (LIVE_campaign_recording == 'ALLFORCE')
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_startrecording_OFF.gif") ?>\" border=\"0\" alt=\"Start Recording\" />";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;
|
|
}
|
|
}
|
|
confmonitor_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=" + taskconfrectype + "&format=text&channel=" + channelrec + "&filename=" + filename + "&exten=" + query_recording_exten + "&ext_context=" + ext_context + "&lead_id=" + document.vicidial_form.lead_id.value + "&ext_priority=1&FROMvdc=YES&uniqueid=" + tmp_vicidial_id + "&FROMapi=" + taskfromapi;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(confmonitor_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var RClookResponse = null;
|
|
// document.getElementById("busycallsdebug").innerHTML = confmonitor_query;
|
|
// alert(confmonitor_query);
|
|
// alert(xmlhttp.responseText);
|
|
RClookResponse = xmlhttp.responseText;
|
|
var RClookResponse_array=RClookResponse.split("\n");
|
|
var RClookFILE = RClookResponse_array[1];
|
|
var RClookID = RClookResponse_array[2];
|
|
var RClookFILE_array = RClookFILE.split("Filename: ");
|
|
var RClookID_array = RClookID.split("RecorDing_ID: ");
|
|
if (RClookID_array.length > 0)
|
|
{
|
|
recording_filename = RClookFILE_array[1];
|
|
recording_id = RClookID_array[1];
|
|
|
|
if (delayed_script_load == 'YES')
|
|
{
|
|
RefresHScript();
|
|
delayed_script_load='NO';
|
|
}
|
|
|
|
var RecDispNamE = RClookFILE_array[1];
|
|
last_recording_filename = RClookFILE_array[1];
|
|
if (RecDispNamE.length > 25)
|
|
{
|
|
RecDispNamE = RecDispNamE.substr(0,22);
|
|
RecDispNamE = RecDispNamE + '...';
|
|
}
|
|
document.getElementById("RecorDingFilename").innerHTML = RecDispNamE;
|
|
document.getElementById("RecorDID").innerHTML = RClookID_array[1];
|
|
|
|
if (taskconfrectype == 'MonitorConf')
|
|
{
|
|
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('StopMonitorConf','" + taskconfrec + "','ID:" + recording_id + "','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_stoprecording.gif") ?>\" border=\"0\" alt=\"Stop Recording\" /></a>";
|
|
if (LIVE_campaign_recording == 'ALLFORCE')
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_startrecording_OFF.gif") ?>\" border=\"0\" alt=\"Start Recording\" />";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Redirect command for live call to Manager sends phone name where call is going to
|
|
// Covers the following types: XFER, VMAIL, ENTRY, CONF, PARK, FROMPARK, XfeRLOCAL, XfeRINTERNAL, XfeRBLIND, VfeRVMAIL
|
|
function mainxfer_send_redirect(taskvar,taskxferconf,taskserverip,taskdebugnote,taskdispowindow,tasklockedquick,MSRclick)
|
|
{
|
|
if (MSRclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----mainxfer_send_redirect---" + taskvar + " " + taskxferconf + " " + taskserverip + " " + taskdebugnote + " " + taskdispowindow + " " + tasklockedquick + "|";}
|
|
var XfeRSelecT = document.getElementById("XfeRGrouP");
|
|
var XfeR_GrouP = XfeRSelecT.value;
|
|
var ADvalue = document.vicidial_form.xfernumber.value;
|
|
if (CalLCID.length < 1)
|
|
{
|
|
CalLCID = MDnextCID;
|
|
}
|
|
if ( ( (taskvar == 'XfeRLOCAL') || (taskvar == 'XfeRINTERNAL') ) && (XfeR_GrouP.match(/AGENTDIRECT/i)) && (ADvalue.length < 2) )
|
|
{
|
|
alert_box("<?php echo _QXZ("YOU MUST SELECT AN AGENT TO TRANSFER TO WHEN USING AGENTDIRECT"); ?>");
|
|
}
|
|
else
|
|
{
|
|
blind_transfer=1;
|
|
var consultativexfer_checked = 0;
|
|
if (document.vicidial_form.consultativexfer.checked==true)
|
|
{consultativexfer_checked = 1;}
|
|
if (taskvar == 'XfeRLOCAL')
|
|
{consultativexfer_checked = 0;}
|
|
|
|
if (taskxferconf=='EMAIL') // If it's an EMAIL you're transferring, it will work differently from a call, BIG TIME. So a new function was made.
|
|
{
|
|
var email_row_id=taskserverip; // Change variable name to what it actually is; too confusing otherwise
|
|
transfer_email(taskvar, document.vicidial_form.lead_id.value, document.vicidial_form.uniqueid.value, email_row_id);
|
|
}
|
|
else
|
|
{
|
|
// conf_dialed=1;
|
|
if (auto_dial_level == 0) {RedirecTxFEr = 1;}
|
|
var xmlhttpXF=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttpXF = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttpXF = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttpXF = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttpXF && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttpXF = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttpXF)
|
|
{
|
|
var redirectvalue = MDchannel;
|
|
var redirectserverip = lastcustserverip;
|
|
if (redirectvalue.length < 2)
|
|
{redirectvalue = lastcustchannel}
|
|
if ( (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') )
|
|
{
|
|
if (tasklockedquick > 0)
|
|
{document.vicidial_form.xfernumber.value = quick_transfer_button_orig;}
|
|
var queryCID = "XBvdcW" + epoch_sec + user_abb;
|
|
var blindxferdialstring = document.vicidial_form.xfernumber.value;
|
|
var blindxferhiddendialstring = document.vicidial_form.xfernumhidden.value;
|
|
if ( (blindxferdialstring.length < 1) && (blindxferhiddendialstring.length > 0) )
|
|
{blindxferdialstring=blindxferhiddendialstring;}
|
|
var regXFvars = new RegExp("XFER","g");
|
|
if (blindxferdialstring.match(regXFvars))
|
|
{
|
|
var regAXFvars = new RegExp("AXFER","g");
|
|
if (blindxferdialstring.match(regAXFvars))
|
|
{
|
|
var Ctasknum = blindxferdialstring.replace(regAXFvars, '');
|
|
if (Ctasknum.length < 2)
|
|
{Ctasknum = '83009';}
|
|
var closerxfercamptail = '_L';
|
|
if (closerxfercamptail.length < 3)
|
|
{closerxfercamptail = 'IVR';}
|
|
blindxferdialstring = Ctasknum + '*' + document.vicidial_form.phone_number.value + '*' + document.vicidial_form.lead_id.value + '*' + campaign + '*' + closerxfercamptail + '*' + user + '**' + VD_live_call_secondS + '*';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ( (document.vicidial_form.xferoverride.checked==false) || (manual_dial_override_field == 'DISABLED') )
|
|
{
|
|
if (three_way_dial_prefix == 'X') {var temp_dial_prefix = '';}
|
|
else {var temp_dial_prefix = three_way_dial_prefix;}
|
|
if (omit_phone_code == 'Y') {var temp_phone_code = '';}
|
|
else {var temp_phone_code = document.vicidial_form.phone_code.value;}
|
|
|
|
if (blindxferdialstring.length > 7)
|
|
{blindxferdialstring = temp_dial_prefix + "" + temp_phone_code + "" + blindxferdialstring;}
|
|
}
|
|
}
|
|
if (API_selected_callmenu.length > 0)
|
|
{
|
|
var blindxferdialstring = 's';
|
|
var blindxfercontext = document.vicidial_form.xfernumber.value;
|
|
}
|
|
else
|
|
{var blindxfercontext = ext_context;}
|
|
no_delete_VDAC=0;
|
|
if (taskvar == 'XfeRVMAIL')
|
|
{
|
|
var blindxferdialstring = campaign_am_message_exten + '*' + campaign + '*' + document.vicidial_form.phone_code.value + '*' + document.vicidial_form.phone_number.value + '*' + document.vicidial_form.lead_id.value;
|
|
no_delete_VDAC=1;
|
|
}
|
|
if (blindxferdialstring.length<'1')
|
|
{
|
|
xferredirect_query='';
|
|
taskvar = 'NOTHING';
|
|
alert_box("<?php echo _QXZ("Transfer number must have at least 1 digit:"); ?>" + blindxferdialstring);
|
|
}
|
|
else
|
|
{
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectVD&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + blindxferdialstring + "&ext_context=" + blindxfercontext + "&ext_priority=1&auto_dial_level=" + auto_dial_level + "&campaign=" + campaign + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&secondS=" + VD_live_call_secondS + "&session_id=" + session_id + "&nodeletevdac=" + no_delete_VDAC + "&preset_name=" + document.vicidial_form.xfername.value + "&CalLCID=" + CalLCID + "&customerparked=" + customerparked;
|
|
}
|
|
}
|
|
if (taskvar == 'XfeRINTERNAL')
|
|
{
|
|
var closerxferinternal = '';
|
|
taskvar = 'XfeRLOCAL';
|
|
}
|
|
else
|
|
{
|
|
var closerxferinternal = '9';
|
|
}
|
|
if (taskvar == 'XfeRLOCAL')
|
|
{
|
|
if (consult_custom_sent < 1)
|
|
{CustomerData_update();}
|
|
|
|
document.vicidial_form.xfername.value='';
|
|
var XfeRSelecT = document.getElementById("XfeRGrouP");
|
|
var XfeR_GrouP = XfeRSelecT.value;
|
|
if (API_selected_xfergroup.length > 1)
|
|
{var XfeR_GrouP = API_selected_xfergroup;}
|
|
if (tasklockedquick > 0)
|
|
{XfeR_GrouP = quick_transfer_button_orig;}
|
|
var queryCID = "XLvdcW" + epoch_sec + user_abb;
|
|
// "90009*$group**$lead_id**$phone_number*$user*$agent_only*";
|
|
var redirectdestination = closerxferinternal + '90009*' + XfeR_GrouP + '**' + document.vicidial_form.lead_id.value + '**' + dialed_number + '*' + user + '*' + document.vicidial_form.xfernumber.value + '*';
|
|
|
|
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectVD&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1&auto_dial_level=" + auto_dial_level + "&campaign=" + campaign + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&secondS=" + VD_live_call_secondS + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&customerparked=" + customerparked;
|
|
}
|
|
if (taskvar == 'XfeR')
|
|
{
|
|
var queryCID = "LRvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = document.vicidial_form.extension_xfer.value;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectName&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&extenName=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&customerparked=" + customerparked;
|
|
}
|
|
if (taskvar == 'VMAIL')
|
|
{
|
|
var queryCID = "LVvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = document.vicidial_form.extension_xfer.value;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectNameVmail&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + voicemail_dump_exten + "&extenName=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&customerparked=" + customerparked;
|
|
}
|
|
if (taskvar == 'ENTRY')
|
|
{
|
|
var queryCID = "LEvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = document.vicidial_form.extension_xfer_entry.value;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Redirect&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&customerparked=" + customerparked;
|
|
}
|
|
if (taskvar == '3WAY')
|
|
{
|
|
xferredirect_query='';
|
|
|
|
var queryCID = "VXvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = "NEXTAVAILABLE";
|
|
var redirectXTRAvalue = XDchannel;
|
|
var redirecttype_test = document.vicidial_form.xfernumber.value;
|
|
var XfeRSelecT = document.getElementById("XfeRGrouP");
|
|
var XfeR_GrouP = XfeRSelecT.value;
|
|
if (API_selected_xfergroup.length > 1)
|
|
{var XfeR_GrouP = API_selected_xfergroup;}
|
|
var regRXFvars = new RegExp("CXFER","g");
|
|
if ( ( (redirecttype_test.match(regRXFvars)) || (consultativexfer_checked > 0) ) && (local_consult_xfers > 0) )
|
|
{var redirecttype = 'RedirectXtraCXNeW';}
|
|
else
|
|
{var redirecttype = 'RedirectXtraNeW';}
|
|
DispO3waychannel = redirectvalue;
|
|
DispO3wayXtrAchannel = redirectXTRAvalue;
|
|
DispO3wayCalLserverip = redirectserverip;
|
|
DispO3wayCalLxfernumber = document.vicidial_form.xfernumber.value;
|
|
DispO3wayCalLcamptail = '';
|
|
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=" + redirecttype + "&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1&extrachannel=" + redirectXTRAvalue + "&lead_id=" + document.vicidial_form.lead_id.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&phone_number=" + document.vicidial_form.phone_number.value + "&filename=" + taskdebugnote + "&campaign=" + XfeR_GrouP + "&session_id=" + session_id + "&agentchannel=" + agentchannel + "&protocol=" + protocol + "&extension=" + extension + "&auto_dial_level=" + auto_dial_level + "&CalLCID=" + CalLCID + "&customerparked=" + customerparked;
|
|
|
|
if (taskdebugnote == 'FIRST')
|
|
{
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "<a href=\"#\" onclick=\"DispoLeavE3wayAgaiN()\"><?php echo _QXZ("Leave 3Way Call Again"); ?></a>";
|
|
}
|
|
}
|
|
if (taskvar == 'ParK')
|
|
{
|
|
blind_transfer=0;
|
|
var queryCID = "LPvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = taskxferconf;
|
|
var redirectdestserverip = taskserverip;
|
|
var parkedby = protocol + "/" + extension;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToPark&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign;
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('FROMParK','" + redirectdestination + "','" + redirectdestserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_grabparkedcall.gif") ?>\" border=\"0\" alt=\"Grab Parked Call\" /></a>";
|
|
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_PARK_ONLY') )
|
|
{
|
|
document.getElementById("ivrParkControl").innerHTML ="<img src=\"./images/<?php echo _QXZ("vdc_LB_grabivrparkcall_OFF.gif") ?>\" border=\"0\" alt=\"Grab IVR Parked Call\" />";
|
|
}
|
|
customerparked=1;
|
|
customerparkedcounter=0;
|
|
}
|
|
if (taskvar == 'FROMParK')
|
|
{
|
|
blind_transfer=0;
|
|
var queryCID = "FPvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = taskxferconf;
|
|
var redirectdestserverip = taskserverip;
|
|
|
|
if( (server_ip == taskserverip) && (taskserverip.length > 6) )
|
|
{var dest_dialstring = session_id;}
|
|
else
|
|
{
|
|
if(taskserverip.length > 6)
|
|
{var dest_dialstring = server_ip_dialstring + "" + session_id;}
|
|
else
|
|
{var dest_dialstring = session_id;}
|
|
}
|
|
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectFromPark&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + dest_dialstring + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign;
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + redirectdestination + "','" + redirectdestserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_parkcall.gif") ?>\" border=\"0\" alt=\"Park Call\" /></a>";
|
|
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_PARK_ONLY') )
|
|
{
|
|
document.getElementById("ivrParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParKivr','" + redirectdestination + "','" + redirectdestserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_ivrparkcall.gif") ?>\" border=\"0\" alt=\"IVR Park Call\" /></a>";
|
|
}
|
|
customerparked=0;
|
|
customerparkedcounter=0;
|
|
}
|
|
if (taskvar == 'ParKivr')
|
|
{
|
|
blind_transfer=0;
|
|
var queryCID = "LPvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = taskxferconf;
|
|
var redirectdestserverip = taskserverip;
|
|
var parkedby = protocol + "/" + extension;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToParkIVR&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign;
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<img src=\"./images/<?php echo _QXZ("vdc_LB_parkcall_OFF.gif") ?>\" border=\"0\" alt=\"Grab Parked Call\" />";
|
|
if (ivr_park_call=='ENABLED_PARK_ONLY')
|
|
{
|
|
document.getElementById("ivrParkControl").innerHTML ="<img src=\"./images/<?php echo _QXZ("vdc_LB_grabivrparkcall_OFF.gif") ?>\" border=\"0\" alt=\"Grab IVR Parked Call\" />";
|
|
}
|
|
if (ivr_park_call=='ENABLED')
|
|
{
|
|
document.getElementById("ivrParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('FROMParKivr','" + redirectdestination + "','" + redirectdestserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_grabivrparkcall.gif") ?>\" border=\"0\" alt=\"Grab IVR Parked Call\" /></a>";
|
|
}
|
|
customerparked=1;
|
|
customerparkedcounter=0;
|
|
}
|
|
if (taskvar == 'FROMParKivr')
|
|
{
|
|
blind_transfer=0;
|
|
var queryCID = "FPvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = taskxferconf;
|
|
var redirectdestserverip = taskserverip;
|
|
|
|
if( (server_ip == taskserverip) && (taskserverip.length > 6) )
|
|
{var dest_dialstring = session_id;}
|
|
else
|
|
{
|
|
if(taskserverip.length > 6)
|
|
{var dest_dialstring = server_ip_dialstring + "" + session_id;}
|
|
else
|
|
{var dest_dialstring = session_id;}
|
|
}
|
|
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectFromParkIVR&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + dest_dialstring + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id + "&CalLCID=" + CalLCID + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign;
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + redirectdestination + "','" + redirectdestserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_parkcall.gif") ?>\" border=\"0\" alt=\"Park Call\" /></a>";
|
|
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_PARK_ONLY') )
|
|
{
|
|
document.getElementById("ivrParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParKivr','" + redirectdestination + "','" + redirectdestserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_ivrparkcall.gif") ?>\" border=\"0\" alt=\"IVR Park Call\" /></a>";
|
|
}
|
|
customerparked=0;
|
|
customerparkedcounter=0;
|
|
}
|
|
|
|
if (taskvar == 'ParKXfeR')
|
|
{
|
|
blind_transfer=0;
|
|
var queryCID = "LXvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = taskxferconf;
|
|
var redirectdestserverip = taskserverip;
|
|
var parkedby = protocol + "/" + extension;
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToParkXfer&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby + "&session_id=" + session_id + "&CalLCID=" + XDnextCID + "&uniqueid=" + XDuniqueid + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign;
|
|
|
|
document.getElementById("ParkXferLine").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('FROMParKXfeR','" + lastxferchannel + "','" + server_ip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_parkxferline_GRAB.gif"); ?>\" border=\"0\" alt=\"Grab Parked Xfer Line\" style=\"vertical-align:middle\" /></a>";
|
|
}
|
|
if (taskvar == 'FROMParKXfeR')
|
|
{
|
|
blind_transfer=0;
|
|
var queryCID = "FXvdcW" + epoch_sec + user_abb;
|
|
var redirectdestination = taskxferconf;
|
|
var redirectdestserverip = taskserverip;
|
|
|
|
if( (server_ip == taskserverip) && (taskserverip.length > 6) )
|
|
{var dest_dialstring = session_id;}
|
|
else
|
|
{
|
|
if(taskserverip.length > 6)
|
|
{var dest_dialstring = server_ip_dialstring + "" + session_id;}
|
|
else
|
|
{var dest_dialstring = session_id;}
|
|
}
|
|
|
|
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectFromParkXfer&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + dest_dialstring + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id + "&CalLCID=" + XDnextCID + "&uniqueid=" + XDuniqueid + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign;
|
|
|
|
document.getElementById("ParkXferLine").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParKXfeR','" + lastxferchannel + "','" + server_ip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_parkxferline_ON.gif"); ?>\" border=\"0\" alt=\"Park Xfer Line\" style=\"vertical-align:middle\" /></a>";
|
|
}
|
|
|
|
var XFRDop = '';
|
|
xmlhttpXF.open('POST', 'manager_send.php');
|
|
xmlhttpXF.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttpXF.send(xferredirect_query);
|
|
xmlhttpXF.onreadystatechange = function()
|
|
{
|
|
if (xmlhttpXF.readyState == 4 && xmlhttpXF.status == 200)
|
|
{
|
|
var XfeRRedirecToutput = null;
|
|
XfeRRedirecToutput = xmlhttpXF.responseText;
|
|
var XfeRRedirecToutput_array=XfeRRedirecToutput.split("|");
|
|
var XFRDop = XfeRRedirecToutput_array[0];
|
|
if (XFRDop == "NeWSessioN")
|
|
{
|
|
threeway_end=1;
|
|
document.getElementById("callchannel").innerHTML = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
dialedcall_send_hangup();
|
|
|
|
document.vicidial_form.xferchannel.value = '';
|
|
xfercall_send_hangup();
|
|
|
|
session_id = XfeRRedirecToutput_array[1];
|
|
document.getElementById("sessionIDspan").innerHTML = session_id;
|
|
|
|
// alert("session_id changed to: " + session_id);
|
|
}
|
|
// alert(xferredirect_query + "\n" + xmlhttpXF.responseText);
|
|
// document.getElementById("debugbottomspan").innerHTML = xferredirect_query + "\n" + xmlhttpXF.responseText;
|
|
}
|
|
}
|
|
delete xmlhttpXF;
|
|
}
|
|
|
|
// used to send second Redirect for manual dial calls
|
|
if ( (auto_dial_level == 0) && (taskvar != '3WAY') )
|
|
{
|
|
RedirecTxFEr = 1;
|
|
var xmlhttpXF2=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttpXF2 = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttpXF2 = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttpXF2 = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttpXF2 && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttpXF2 = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttpXF2)
|
|
{
|
|
xmlhttpXF2.open('POST', 'manager_send.php');
|
|
xmlhttpXF2.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttpXF2.send(xferredirect_query + "&stage=2NDXfeR");
|
|
xmlhttpXF2.onreadystatechange = function()
|
|
{
|
|
if (xmlhttpXF2.readyState == 4 && xmlhttpXF2.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttpXF2.responseText;
|
|
// alert(RedirecTxFEr + "|" + xmlhttpXF2.responseText);
|
|
}
|
|
}
|
|
delete xmlhttpXF2;
|
|
}
|
|
}
|
|
|
|
if ( (taskvar == 'XfeRLOCAL') || (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') )
|
|
{
|
|
if (auto_dial_level == 0) {RedirecTxFEr = 1;}
|
|
document.getElementById("callchannel").innerHTML = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
// alert(RedirecTxFEr + "|" + auto_dial_level);
|
|
dialedcall_send_hangup(taskdispowindow,'','',no_delete_VDAC);
|
|
}
|
|
} // END ELSE FOR EMAIL CHECK
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Transfer an email to an in-group for another rep.
|
|
// Currently this behaves as a blind transfer no matter which button you press, but saving the taskvar variable just in case
|
|
function transfer_email(EMAILtaskvar, EMAILlead_id, EMAILuniqueid, email_row_id) {
|
|
|
|
var xmlhttpXF=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttpXF = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttpXF = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttpXF = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttpXF && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttpXF = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttpXF)
|
|
{
|
|
var redirectvalue = MDchannel;
|
|
var redirectserverip = lastcustserverip;
|
|
var queryCID='';
|
|
var exten='';
|
|
var ext_context='';
|
|
var redirectXTRAvalue='';
|
|
var redirectdestination='';
|
|
var taskdebugnote='';
|
|
if (redirectvalue.length < 2)
|
|
{redirectvalue = lastcustchannel}
|
|
var XFRDop = '';
|
|
var XfeRSelecT = document.getElementById("XfeRGrouP");
|
|
var XfeR_GrouP = XfeRSelecT.value;
|
|
if (API_selected_xfergroup.length > 1)
|
|
{var XfeR_GrouP = API_selected_xfergroup;}
|
|
// + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context
|
|
xferemail_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=XFERemail&format=text&channel=" + redirectvalue + "&call_server_ip=" + redirectserverip + "&queryCID=" + queryCID + "&exten=" + redirectdestination + "&ext_context=" + ext_context + "&ext_priority=1&extrachannel=" + redirectXTRAvalue + "&lead_id=" + document.vicidial_form.lead_id.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&phone_number=" + document.vicidial_form.phone_number.value + "&filename=" + taskdebugnote + "&campaign=" + XfeR_GrouP + "&session_id=" + session_id + "&agentchannel=" + agentchannel + "&protocol=" + protocol + "&extension=" + extension + "&auto_dial_level=" + auto_dial_level + "&list_id=" + document.vicidial_form.list_id.value + "&email_row_id=" + email_row_id;
|
|
//alert(xferemail_query);
|
|
|
|
xmlhttpXF.open('POST', 'vdc_db_query.php');
|
|
xmlhttpXF.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttpXF.send(xferemail_query);
|
|
xmlhttpXF.onreadystatechange = function()
|
|
{
|
|
if (xmlhttpXF.readyState == 4 && xmlhttpXF.status == 200)
|
|
{
|
|
var XfeRRedirecToutput = null;
|
|
XfeRRedirecToutput = xmlhttpXF.responseText;
|
|
// alert(XfeRRedirecToutput);
|
|
var XfeRRedirecToutput_array=XfeRRedirecToutput.split("|");
|
|
var XFRDop = XfeRRedirecToutput_array[0];
|
|
if (XFRDop == 1)
|
|
{
|
|
threeway_end=1;
|
|
document.getElementById("callchannel").innerHTML = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
dialedcall_send_hangup(); // Put this in the transfer_email function
|
|
|
|
//* document.vicidial_form.xferchannel.value = '';
|
|
//* xfercall_send_hangup();
|
|
|
|
//* session_id = XfeRRedirecToutput_array[1];
|
|
//* document.getElementById("sessionIDspan").innerHTML = session_id;
|
|
|
|
// alert("session_id changed to: " + session_id);
|
|
}
|
|
else
|
|
{
|
|
//
|
|
}
|
|
// alert(xferredirect_query + "\n" + xmlhttpXF.responseText);
|
|
// document.getElementById("debugbottomspan").innerHTML = xferredirect_query + "\n" + xmlhttpXF.responseText;
|
|
}
|
|
}
|
|
delete xmlhttpXF;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Finish the alternate dialing and move on to disposition the call
|
|
function ManualDialAltDonE(MDDclick)
|
|
{
|
|
if (MDDclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----ManualDialAltDonE---|";}
|
|
alt_phone_dialing=starting_alt_phone_dialing;
|
|
alt_dial_active = 0;
|
|
alt_dial_status_display = 0;
|
|
open_dispo_screen=1;
|
|
document.getElementById("MainStatuSSpan").innerHTML = "<?php echo _QXZ("Dial Next Number"); ?>";
|
|
}
|
|
// ################################################################################
|
|
// Insert or update the vicidial_log entry for a customer call
|
|
function DialLog(taskMDstage,nodeletevdac)
|
|
{
|
|
var alt_num_status = 0;
|
|
if (taskMDstage == "start")
|
|
{
|
|
MDlogEPOCH = 0;
|
|
var UID_test = document.vicidial_form.uniqueid.value;
|
|
if (UID_test.length < 4)
|
|
{
|
|
UID_test = epoch_sec + '.' + random;
|
|
document.vicidial_form.uniqueid.value = UID_test;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (alt_phone_dialing == 1)
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
var status_display_content='';
|
|
if (status_display_LEADID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Lead:"); ?> " + document.vicidial_form.lead_id.value;}
|
|
if (status_display_LISTID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("List:"); ?> " + document.vicidial_form.list_id.value;}
|
|
|
|
alt_num_status = 1;
|
|
reselect_alt_dial = 1;
|
|
alt_dial_active = 1;
|
|
alt_dial_status_display = 1;
|
|
if ( ( (alt_number_dialing == 'SELECTED_TIMER_ALT') || (alt_number_dialing == 'SELECTED_TIMER_ADDR3') ) && ( (last_mdtype != 'ALT') && (last_mdtype != 'ADDR3') ) )
|
|
{
|
|
timer_alt_count=timer_alt_seconds;
|
|
timer_alt_trigger=1;
|
|
}
|
|
var man_status = "<?php echo _QXZ("Dial Alt Phone Number:"); ?> <a href=\"#\" onclick=\"ManualDialOnly('MaiNPhonE','YES')\"><font class=\"preview_text\"><?php echo _QXZ("MAIN PHONE"); ?></font></a> <?php echo _QXZ("or"); ?> <a href=\"#\" onclick=\"ManualDialOnly('ALTPhonE','YES')\"><font class=\"preview_text\"><?php echo _QXZ("ALT PHONE"); ?></font></a> <?php echo _QXZ("or"); ?> <a href=\"#\" onclick=\"ManualDialOnly('AddresS3','YES')\"><font class=\"preview_text\"><?php echo _QXZ("ADDRESS3"); ?></font></a> <?php echo _QXZ("or"); ?> <a href=\"#\" onclick=\"ManualDialAltDonE('YES')\"><font class=\"preview_text_red\"><?php echo _QXZ("FINISH LEAD"); ?></font></a>" + status_display_content;
|
|
document.getElementById("MainStatuSSpan").innerHTML = man_status;
|
|
}
|
|
}
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLlog_query = "format=text&server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLlogCaLL&stage=" + taskMDstage + "&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&user=" + user + "&pass=" + pass + "&campaign=" + campaign +
|
|
"&lead_id=" + document.vicidial_form.lead_id.value +
|
|
"&list_id=" + document.vicidial_form.list_id.value +
|
|
"&length_in_sec=0&phone_code=" + document.vicidial_form.phone_code.value +
|
|
"&phone_number=" + lead_dial_number +
|
|
"&exten=" + extension + "&channel=" + lastcustchannel + "&start_epoch=" + MDlogEPOCH + "&auto_dial_level=" + auto_dial_level + "&VDstop_rec_after_each_call=" + VDstop_rec_after_each_call + "&conf_silent_prefix=" + conf_silent_prefix + "&protocol=" + protocol + "&extension=" + extension + "&ext_context=" + ext_context + "&conf_exten=" + session_id + "&user_abb=" + user_abb + "&agent_log_id=" + agent_log_id + "&MDnextCID=" + LasTCID + "&inOUT=" + inOUT + "&alt_dial=" + dialed_label + "&DB=0" + "&agentchannel=" + agentchannel + "&conf_dialed=" + conf_dialed + "&leaving_threeway=" + leaving_threeway + "&hangup_all_non_reserved=" + hangup_all_non_reserved + "&blind_transfer=" + blind_transfer + "&dial_method=" + dial_method + "&nodeletevdac=" + nodeletevdac + "&alt_num_status=" + alt_num_status + "&qm_extension=" + qm_extension + "&called_count=" + document.vicidial_form.called_count.value;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
// document.getElementById("busycallsdebug").innerHTML = "vdc_db_query.php?" + manDiaLlog_query;
|
|
xmlhttp.send(manDiaLlog_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDlogResponse = null;
|
|
// alert(manDiaLlog_query);
|
|
// alert(xmlhttp.responseText);
|
|
|
|
// var debug_response = xmlhttp.responseText;
|
|
// var REGcommentsDBNL = new RegExp("\n","g");
|
|
// debug_response = debug_response.replace(REGcommentsDBNL, "<br>");
|
|
// document.getElementById("debugbottomspan").innerHTML = debug_response;
|
|
|
|
MDlogResponse = xmlhttp.responseText;
|
|
var MDlogResponse_array=MDlogResponse.split("\n");
|
|
MDlogLINE = MDlogResponse_array[0];
|
|
if ( (MDlogLINE == "LOG NOT ENTERED") && (VDstop_rec_after_each_call != 1) )
|
|
{
|
|
// alert("error: log not entered\n");
|
|
}
|
|
else
|
|
{
|
|
MDlogEPOCH = MDlogResponse_array[1];
|
|
// alert("VICIDIAL Call log entered:\n" + document.vicidial_form.uniqueid.value);
|
|
if ( (taskMDstage != "start") && (VDstop_rec_after_each_call == 1) )
|
|
{
|
|
var conf_rec_start_html = "<a href=\"#\" onclick=\"conf_send_recording('MonitorConf','" + session_id + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_startrecording.gif") ?>\" border=\"0\" alt=\"Start Recording\" /></a>";
|
|
if ( (LIVE_campaign_recording == 'NEVER') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_startrecording_OFF.gif") ?>\" border=\"0\" alt=\"Start Recording\" />";
|
|
}
|
|
else
|
|
{document.getElementById("RecorDControl").innerHTML = conf_rec_start_html;}
|
|
|
|
MDlogRecorDings = MDlogResponse_array[3];
|
|
if (window.MDlogRecorDings)
|
|
{
|
|
var MDlogRecorDings_array=MDlogRecorDings.split("|");
|
|
// recording_filename = MDlogRecorDings_array[2];
|
|
// recording_id = MDlogRecorDings_array[3];
|
|
|
|
var RecDispNamE = MDlogRecorDings_array[2];
|
|
last_recording_filename = MDlogRecorDings_array[2];
|
|
if (RecDispNamE.length > 25)
|
|
{
|
|
RecDispNamE = RecDispNamE.substr(0,22);
|
|
RecDispNamE = RecDispNamE + '...';
|
|
}
|
|
document.getElementById("RecorDingFilename").innerHTML = RecDispNamE;
|
|
document.getElementById("RecorDID").innerHTML = MDlogRecorDings_array[3];
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
RedirecTxFEr=0;
|
|
conf_dialed=0;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Request number of dialable leads left in this campaign
|
|
function DiaLableLeaDsCounT()
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
DLcount_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=DiaLableLeaDsCounT&campaign=" + campaign + "&format=text";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(DLcount_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
var DLcounT = xmlhttp.responseText;
|
|
document.getElementById("dialableleadsspan").innerHTML ="<?php echo _QXZ("Dialable Leads:"); ?><br /> " + DLcounT;
|
|
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Request number of USERONLY callbacks for this agent
|
|
function CalLBacKsCounTCheck()
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
CBcount_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=CalLBacKCounT&campaign=" + campaign + "&format=text";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(CBcount_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var CBpre = '';
|
|
var CBpost = '';
|
|
var Defer=0;
|
|
|
|
// alert(xmlhttp.responseText);
|
|
var CBcounTtotal = xmlhttp.responseText;
|
|
var CBcounTtotal_array=CBcounTtotal.split("|");
|
|
var CBcounT = CBcounTtotal_array[0];
|
|
if (scheduled_callbacks_count=='LIVE')
|
|
{CBcounT = CBcounTtotal_array[1];}
|
|
if (CBcounT == 0) {var CBprint = "<?php echo _QXZ("NO"); ?>";}
|
|
else
|
|
{
|
|
var CBprint = CBcounT;
|
|
if ( (LastCallbackCount < CBcounT) || (LastCallbackCount > CBcounT) )
|
|
{
|
|
LastCallbackCount = CBcounT;
|
|
LastCallbackViewed=0;
|
|
}
|
|
|
|
if ( (scheduled_callbacks_alert == 'RED_DEFER') || (scheduled_callbacks_alert == 'BLINK_DEFER') || (scheduled_callbacks_alert == 'BLINK_RED_DEFER') )
|
|
{Defer=1;}
|
|
|
|
if ( (LastCallbackViewed > 0) && (Defer > 0) )
|
|
{var do_nothing=1;}
|
|
else
|
|
{
|
|
if ( (scheduled_callbacks_alert == 'BLINK') || (scheduled_callbacks_alert == 'BLINK_DEFER') )
|
|
{
|
|
CBpre = '<span class="blink">';
|
|
CBpost = '</span>';
|
|
}
|
|
if ( (scheduled_callbacks_alert == 'RED') || (scheduled_callbacks_alert == 'RED_DEFER') )
|
|
{
|
|
CBpre = '<b><font color="red">';
|
|
CBpost = '</font></b>';
|
|
}
|
|
if ( (scheduled_callbacks_alert == 'BLINK_RED') || (scheduled_callbacks_alert == 'BLINK_RED_DEFER') )
|
|
{
|
|
CBpre = '<span class="blink"><b><font color="red">';
|
|
CBpost = '</font></b></span>';
|
|
}
|
|
}
|
|
}
|
|
CBlinkCONTENT ="<a href=\"#\" onclick=\"CalLBacKsLisTCheck();return false;\">" + CBpre + '' + CBprint + '' + " <?php echo _QXZ("ACTIVE CALLBACKS"); ?>" + CBpost + "</a>";
|
|
// document.getElementById("debugbottomspan").innerHTML = "<PRE>CBlinkdebug " + CBlinkCONTENT + "</PRE>";
|
|
document.getElementById("CBstatusSpan").innerHTML = CBlinkCONTENT;
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Request list of USERONLY callbacks for this agent
|
|
function CalLBacKsLisTCheck()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----CalLBacKsLisTCheck---|";
|
|
var move_on=1;
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) )
|
|
{
|
|
if ( (auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) )
|
|
{
|
|
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code);
|
|
}
|
|
else
|
|
{
|
|
move_on=0;
|
|
alert_box("<?php echo _QXZ("YOU MUST BE PAUSED TO CHECK CALLBACKS IN AUTO-DIAL MODE"); ?>");
|
|
}
|
|
}
|
|
if (move_on == 1)
|
|
{
|
|
LastCallbackViewed=1;
|
|
|
|
showDiv('CallBacKsLisTBox');
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var CBlist_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=CalLBacKLisT&campaign=" + campaign + "&format=text";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(CBlist_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
var all_CBs = null;
|
|
all_CBs = xmlhttp.responseText;
|
|
var all_CBs_array=all_CBs.split("\n");
|
|
var CB_calls = all_CBs_array[0];
|
|
var loop_ct=0;
|
|
var conv_start=0;
|
|
var CB_HTML = "<table width=\"<?php echo $HCwidth ?>px\"><tr bgcolor=\"<?php echo $SCRIPT_COLOR ?>\"><td><font class=\"log_title\">#</font></td><td align=\"center\"><font class=\"log_title\"> <?php echo _QXZ("CALLBACK DATE/TIME"); ?> </font></td><td align=\"center\"><font class=\"log_title\"> <?php echo _QXZ("NUMBER"); ?> </font></td><td align=\"center\"><font class=\"log_title\"> <?php echo _QXZ("INFO"); ?> </font></td><td align=\"center\"><font class=\"log_title\"> <?php echo _QXZ("FULL NAME"); ?> </font></td><td align=\"center\"><font class=\"log_title\"> <?php echo _QXZ("STATUS"); ?> </font></td><td align=\"center\"><font class=\"log_title\"> <?php echo _QXZ("CAMPAIGN"); ?> </font></td><td align=\"center\"><font class=\"log_title\"> <?php echo _QXZ("LAST CALL DATE/TIME"); ?> </font></td><td align=\"center\"><font class=\"log_title\"> <?php echo _QXZ("DIAL"); ?></font></td><td align=\"center\"><font class=\"log_title\"> <?php echo _QXZ("ALT"); ?> </font></td></tr>"
|
|
while (loop_ct < CB_calls)
|
|
{
|
|
loop_ct++;
|
|
loop_s = loop_ct.toString();
|
|
if (loop_s.match(/1$|3$|5$|7$|9$/))
|
|
{var row_color = '#DDDDFF';}
|
|
else
|
|
{var row_color = '#CCCCFF';}
|
|
var conv_ct = (loop_ct + conv_start);
|
|
var call_array = all_CBs_array[conv_ct].split("-!T-");
|
|
var CB_name = call_array[0] + " " + call_array[1];
|
|
var CB_phone = call_array[2];
|
|
var CB_id = call_array[3];
|
|
var CB_lead_id = call_array[4];
|
|
var CB_campaign = call_array[5];
|
|
var CB_status = call_array[6];
|
|
var CB_lastcall_time = call_array[7];
|
|
var CB_callback_time = call_array[8];
|
|
var CB_comments = call_array[9];
|
|
var CB_dialable = call_array[10];
|
|
var CB_comments_ten = CB_comments;
|
|
if (CB_comments_ten.length > 10)
|
|
{
|
|
CB_comments_ten = CB_comments_ten.substr(0,10);
|
|
CB_comments_ten = CB_comments_ten + '...';
|
|
}
|
|
if (CB_dialable > 0)
|
|
{
|
|
CB_HTML = CB_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_callback_time + "</td><td align=\"right\"><font class=\"log_text\">" + CB_phone + "</td><td align=\"right\"><font class=\"log_text\">" + CB_comments_ten + " - <a href=\"#\" onclick=\"VieWLeaDInfO('" + CB_lead_id + "','" + CB_id + "');return false;\"><?php echo _QXZ("INFO"); ?></a></font></td><td align=\"right\"><font class=\"log_text\">" + CB_name + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_status + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_campaign + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_lastcall_time + " </font></td><td align=\"right\"><font class=\"log_text\"><a href=\"#\" onclick=\"new_callback_call('" + CB_id + "','" + CB_lead_id + "','MAIN');return false;\"><?php echo _QXZ("DIAL"); ?></a> </font></td><td align=\"right\"><font class=\"log_text\"><a href=\"#\" onclick=\"new_callback_call('" + CB_id + "','" + CB_lead_id + "','ALT');return false;\"><?php echo _QXZ("ALT"); ?></a> </font></td></tr>";
|
|
}
|
|
else
|
|
{
|
|
CB_HTML = CB_HTML + "<tr bgcolor=\"" + row_color + "\"><td><font class=\"log_text\">" + loop_ct + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_callback_time + "</td><td align=\"right\"><font class=\"log_text\">" + CB_phone + "</td><td align=\"right\"><font class=\"log_text\">" + CB_comments_ten + " - INFO</font></td><td align=\"right\"><font class=\"log_text\">" + CB_name + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_status + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_campaign + "</font></td><td align=\"right\"><font class=\"log_text\">" + CB_lastcall_time + " </font></td><td align=\"right\" colspan=2><font class=\"log_text\"><?php echo _QXZ("NON-DIALABLE"); ?> </font></td></tr>";
|
|
}
|
|
}
|
|
CB_HTML = CB_HTML + "</table>";
|
|
document.getElementById("CallBacKsLisT").innerHTML = CB_HTML;
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Request list of active manager chats for this agent
|
|
function InternalChatsCheck(line_code)
|
|
{
|
|
var xmlhttp=false;
|
|
// var MGR_chat_print=0;
|
|
var MGRpre='';
|
|
var MGRpost='';
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var InternalChat_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=ManagerChatsCheck";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(InternalChat_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var active_InternalChat_info = null;
|
|
active_InternalChat_info = xmlhttp.responseText;
|
|
var Internal_chat_array=active_InternalChat_info.split("|");
|
|
var Internal_chat_print=Internal_chat_array[0];
|
|
var Internal_chat_unread_msg=Internal_chat_array[1];
|
|
var Internal_chat_alert_sounds=Internal_chat_array[2];
|
|
|
|
if (Internal_chat_print>0)
|
|
{
|
|
if (Internal_chat_unread_msg>0)
|
|
{
|
|
document.images['InternalChatImg'].src=image_internal_chat_ALERT.src;
|
|
}
|
|
else
|
|
{
|
|
document.images['InternalChatImg'].src=image_internal_chat_ON.src;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
Internal_chat_print="NO";
|
|
document.images['InternalChatImg'].src=image_internal_chat_OFF.src;
|
|
}
|
|
|
|
var ChatIFrame = document.getElementById('InternalChatIFrame');
|
|
var innerChatDoc = (ChatIFrame.contentDocument) ? ChatIFrame.contentDocument : ChatIFrame.contentWindow.document;
|
|
|
|
if (innerChatDoc.getElementById("InternalMessageCount")) // Prevents javascript error when page loads
|
|
{
|
|
if (Internal_chat_alert_sounds>innerChatDoc.getElementById("InternalMessageCount").value && innerChatDoc.getElementById("InternalMessageCount").value>0 && !innerChatDoc.getElementById("MuteChatAlert").checked)
|
|
{
|
|
document.getElementById("ChatAudioAlertFile").play();
|
|
}
|
|
innerChatDoc.getElementById("InternalMessageCount").value=Internal_chat_alert_sounds;
|
|
}
|
|
}
|
|
// alert(line_code+ " -- " + MGR_chat_print + " -- " +MGR_chat_unread_msg);
|
|
}
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// closes callback list screen
|
|
function alert_box(temp_message)
|
|
{
|
|
var ABtop='200px';
|
|
var ABleft='200px';
|
|
if (alert_box_close_counter > 0)
|
|
{
|
|
var ABtop='50px';
|
|
var ABleft='5px';
|
|
}
|
|
document.getElementById("AlertBox").style.top = ABtop;
|
|
document.getElementById("AlertBox").style.left = ABleft;
|
|
|
|
document.getElementById("AlertBoxContent").innerHTML = temp_message;
|
|
|
|
showDiv('AlertBox');
|
|
|
|
document.alert_form.alert_button.focus();
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// closes callback list screen
|
|
function CalLBacKsLisTClose()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----CalLBacKsLisTClose---|";
|
|
if (auto_resume_precall == 'Y')
|
|
{
|
|
AutoDial_ReSume_PauSe("VDADready");
|
|
}
|
|
hideDiv('CallBacKsLisTBox');
|
|
CalLBacKsCounTCheck();
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// closes call log display screen
|
|
function CalLLoGVieWClose()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----CalLLoGVieWClose---|";
|
|
if (auto_resume_precall == 'Y')
|
|
{
|
|
AutoDial_ReSume_PauSe("VDADready");
|
|
}
|
|
hideDiv('CalLLoGDisplaYBox');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// closes lead search screen
|
|
function LeaDSearcHVieWClose()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----LeaDSearcHVieWClose---|";
|
|
if ( (auto_resume_precall == 'Y') && (inbound_lead_search < 1) )
|
|
{
|
|
AutoDial_ReSume_PauSe("VDADready");
|
|
}
|
|
ShoWGenDerPulldown();
|
|
hideDiv('SearcHForMDisplaYBox');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// closes contacts search screen
|
|
function ContactSearcHVieWClose()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----ContactSearcHVieWClose---|";
|
|
ShoWGenDerPulldown();
|
|
hideDiv('SearcHContactsDisplaYBox');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Open up a callback customer record as manual dial preview mode
|
|
function new_callback_call(taskCBid,taskLEADid,taskCBalt)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----new_callback_call---" + taskCBid + " " + taskLEADid + " " + taskCBalt + "|";
|
|
if (waiting_on_dispo > 0)
|
|
{
|
|
alert_box("<?php echo _QXZ("System Delay, Please try again"); ?><BR><font size=1>code:" + agent_log_id + " - " + waiting_on_dispo + "</font>");
|
|
}
|
|
else
|
|
{
|
|
// alt_phone_dialing=1;
|
|
LastCallbackViewed=1;
|
|
LastCallbackCount = (LastCallbackCount - 1);
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
MainPanelToFront();
|
|
buildDiv('DiaLLeaDPrevieW');
|
|
if (alt_phone_dialing == 1)
|
|
{buildDiv('DiaLDiaLAltPhonE');}
|
|
document.vicidial_form.LeadPreview.checked=true;
|
|
// document.vicidial_form.DiaLAltPhonE.checked=true;
|
|
hideDiv('CallBacKsLisTBox');
|
|
ManualDialNext(taskCBid,taskLEADid,'','','','0','',taskCBalt);
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Finish Callback and go back to original screen
|
|
function manual_dial_finished()
|
|
{
|
|
alt_phone_dialing=starting_alt_phone_dialing;
|
|
auto_dial_level=starting_dial_level;
|
|
MainPanelToFront();
|
|
CalLBacKsCounTCheck();
|
|
InternalChatsCheck();
|
|
manual_dial_in_progress=0;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Open page to enter details for a new manual dial lead
|
|
function NeWManuaLDiaLCalL(TVfast,TVphone_code,TVphone_number,TVlead_id,TVtype,NMCclick)
|
|
{
|
|
if (NMCclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----NeWManuaLDiaLCalL---" + TVfast + " " + TVphone_code + " " + TVphone_number + " " + TVlead_id + " " + TVtype + "|";}
|
|
var move_on=1;
|
|
if ( (starting_dial_level != 0) && (dial_next_failed < 1) && ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) ) )
|
|
{
|
|
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) )
|
|
{
|
|
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code);
|
|
}
|
|
else
|
|
{
|
|
move_on=0;
|
|
alert_box("<?php echo _QXZ("YOU MUST BE PAUSED TO MANUAL DIAL A NEW LEAD IN AUTO-DIAL MODE"); ?>");
|
|
}
|
|
}
|
|
if (move_on == 1)
|
|
{
|
|
if (TVfast=='FAST')
|
|
{
|
|
NeWManuaLDiaLCalLSubmiTfast();
|
|
}
|
|
else
|
|
{
|
|
if (TVfast=='CALLLOG')
|
|
{
|
|
hideDiv('CalLLoGDisplaYBox');
|
|
hideDiv('SearcHForMDisplaYBox');
|
|
hideDiv('SearcHResultSDisplaYBox');
|
|
hideDiv('LeaDInfOBox');
|
|
document.vicidial_form.MDDiaLCodE.value = TVphone_code;
|
|
document.vicidial_form.MDPhonENumbeR.value = TVphone_number;
|
|
document.vicidial_form.MDPhonENumbeRHiddeN.value = TVphone_number;
|
|
document.vicidial_form.MDLeadID.value = TVlead_id;
|
|
document.vicidial_form.MDType.value = TVtype;
|
|
if (disable_alter_custphone == 'HIDE')
|
|
{document.vicidial_form.MDPhonENumbeR.value = 'XXXXXXXXXX';}
|
|
}
|
|
if (TVfast=='LEADSEARCH')
|
|
{
|
|
hideDiv('SearcHForMDisplaYBox');
|
|
hideDiv('SearcHResultSDisplaYBox');
|
|
hideDiv('LeaDInfOBox');
|
|
document.vicidial_form.MDDiaLCodE.value = TVphone_code;
|
|
document.vicidial_form.MDPhonENumbeR.value = TVphone_number;
|
|
document.vicidial_form.MDLeadID.value = TVlead_id;
|
|
document.vicidial_form.MDType.value = TVtype;
|
|
}
|
|
if (agent_allow_group_alias == 'Y')
|
|
{
|
|
document.getElementById("ManuaLDiaLGrouPSelecteD").innerHTML = "<font size=\"2\" face=\"Arial,Helvetica\"><?php echo _QXZ("Group Alias:"); ?> " + active_group_alias + "</font>";
|
|
document.getElementById("ManuaLDiaLGrouP").innerHTML = "<a href=\"#\" onclick=\"GroupAliasSelectContent_create('0');\"><font size=\"1\" face=\"Arial,Helvetica\"><?php echo _QXZ("Click Here to Choose a Group Alias"); ?></font></a>";
|
|
}
|
|
if (in_group_dial_display > 0)
|
|
{
|
|
document.getElementById("ManuaLDiaLInGrouPSelecteD").innerHTML = "<font size=\"2\" face=\"Arial,Helvetica\"><?php echo _QXZ("Dial In-Group:"); ?> " + active_ingroup_dial + "</font>";
|
|
document.getElementById("ManuaLDiaLInGrouP").innerHTML = "<a href=\"#\" onclick=\"ManuaLDiaLInGrouPSelectContent_create('0');\"><font size=\"1\" face=\"Arial,Helvetica\"><?php echo _QXZ("Click Here to Choose a Dial In-Group"); ?></font></a>";
|
|
}
|
|
if ( (in_group_dial == 'BOTH') || (in_group_dial == 'NO_DIAL') )
|
|
{
|
|
nocall_dial_flag = 'DISABLED';
|
|
document.getElementById("NoDiaLSelecteD").innerHTML = "<font size=\"2\" face=\"Arial,Helvetica\"><?php echo _QXZ("No-Call Dial:"); ?> " + nocall_dial_flag + " </font><a href=\"#\" onclick=\"NoDiaLSwitcH('');\"><font size=\"1\" face=\"Arial,Helvetica\"><?php echo _QXZ("Click Here to Activate"); ?></font></a>";
|
|
}
|
|
showDiv('NeWManuaLDiaLBox');
|
|
|
|
document.vicidial_form.search_phone_number.value='';
|
|
document.vicidial_form.search_lead_id.value='';
|
|
document.vicidial_form.search_vendor_lead_code.value='';
|
|
document.vicidial_form.search_first_name.value='';
|
|
document.vicidial_form.search_last_name.value='';
|
|
document.vicidial_form.search_city.value='';
|
|
document.vicidial_form.search_state.value='';
|
|
document.vicidial_form.search_postal_code.value='';
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Populate lead information from search while on inbound call
|
|
function LeaDSearcHSelecT(LSSlead_id,LSStype)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----LeaDSearcHSelecT---" + LSSlead_id + " " + LSStype + "|";
|
|
var move_on=0;
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
move_on=1;
|
|
}
|
|
if (move_on == 1)
|
|
{
|
|
if (typeof(xmlhttprequestselectupdate) == "undefined")
|
|
{
|
|
var xmlhttprequestselectupdate=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttprequestselectupdate = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttprequestselectupdate = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttprequestselectupdate = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttprequestselectupdate && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttprequestselectupdate = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttprequestselectupdate)
|
|
{
|
|
checkVDAI_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ACTION=LeaDSearcHSelecTUpdatE" + "&lead_id=" + LSSlead_id + "&stage=" + document.vicidial_form.lead_id.value + "&agent_log_id=" + agent_log_id + "&phone_number=" + document.vicidial_form.phone_number.value;
|
|
xmlhttprequestselectupdate.open('POST', 'vdc_db_query.php');
|
|
xmlhttprequestselectupdate.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttprequestselectupdate.send(checkVDAI_query);
|
|
xmlhttprequestselectupdate.onreadystatechange = function()
|
|
{
|
|
if (xmlhttprequestselectupdate.readyState == 4 && xmlhttprequestselectupdate.status == 200)
|
|
{
|
|
var check_incoming = null;
|
|
lead_change = xmlhttprequestselectupdate.responseText;
|
|
// alert(checkVDAI_query);
|
|
// alert(xmlhttprequestselectupdate.responseText);
|
|
var change_array=lead_change.split("\n");
|
|
if (change_array[0] == '1')
|
|
{
|
|
var VDIC_data_VDAC=change_array[1].split("|");
|
|
VDIC_web_form_address = VICIDiaL_web_form_address;
|
|
VDIC_web_form_address_two = VICIDiaL_web_form_address_two;
|
|
VDIC_web_form_address_three = VICIDiaL_web_form_address_three;
|
|
var VDIC_fronter='';
|
|
|
|
var change_data=change_array[2].split("|");
|
|
if (change_data[0].length > 5)
|
|
{VDIC_web_form_address = change_data[0];}
|
|
var VDCL_group_name = change_data[1];
|
|
var VDCL_group_color = change_data[2];
|
|
var VDCL_fronter_display = change_data[3];
|
|
VDCL_group_id = change_data[4];
|
|
CalL_ScripT_id = change_data[5];
|
|
CalL_AutO_LauncH = change_data[6];
|
|
CalL_XC_a_Dtmf = change_data[7];
|
|
CalL_XC_a_NuMber = change_data[8];
|
|
CalL_XC_b_Dtmf = change_data[9];
|
|
CalL_XC_b_NuMber = change_data[10];
|
|
if ( (change_data[11].length > 1) && (change_data[11] != '---NONE---') )
|
|
{LIVE_default_xfer_group = change_data[11];}
|
|
else
|
|
{LIVE_default_xfer_group = default_xfer_group;}
|
|
|
|
if ( (change_data[12].length > 1) && (change_data[12]!='DISABLED') )
|
|
{LIVE_campaign_recording = change_data[12];}
|
|
else
|
|
{LIVE_campaign_recording = campaign_recording;}
|
|
|
|
if ( (change_data[13].length > 1) && (change_data[13]!='NONE') )
|
|
{LIVE_campaign_rec_filename = change_data[13];}
|
|
else
|
|
{LIVE_campaign_rec_filename = campaign_rec_filename;}
|
|
|
|
if ( (change_data[14].length > 1) && (change_data[14]!='NONE') )
|
|
{LIVE_default_group_alias = change_data[14];}
|
|
else
|
|
{LIVE_default_group_alias = default_group_alias;}
|
|
|
|
if ( (change_data[15].length > 1) && (change_data[15]!='NONE') )
|
|
{LIVE_caller_id_number = change_data[15];}
|
|
else
|
|
{LIVE_caller_id_number = default_group_alias_cid;}
|
|
|
|
if (change_data[16].length > 0)
|
|
{LIVE_web_vars = change_data[16];}
|
|
else
|
|
{LIVE_web_vars = default_web_vars;}
|
|
|
|
if (change_data[17].length > 5)
|
|
{VDIC_web_form_address_two = change_data[17];}
|
|
|
|
CalL_XC_c_NuMber = change_data[21];
|
|
CalL_XC_d_NuMber = change_data[22];
|
|
CalL_XC_e_NuMber = change_data[23];
|
|
CalL_XC_e_NuMber = change_data[23];
|
|
uniqueid_status_display = change_data[24];
|
|
uniqueid_status_prefix = change_data[26];
|
|
did_id = change_data[28];
|
|
did_extension = change_data[29];
|
|
did_pattern = change_data[30];
|
|
did_description = change_data[31];
|
|
closecallid = change_data[32];
|
|
xfercallid = change_data[33];
|
|
if (change_data[34].length > 5)
|
|
{VDIC_web_form_address_three = change_data[34];}
|
|
if (change_data[35].length > 1)
|
|
{CalL_ScripT_color = change_data[35];}
|
|
|
|
document.vicidial_form.lead_id.value = VDIC_data_VDAC[0];
|
|
LeaDPreVDispO = change_array[6];
|
|
fronter = change_array[7];
|
|
document.vicidial_form.vendor_lead_code.value = change_array[8];
|
|
document.vicidial_form.list_id.value = change_array[9];
|
|
document.vicidial_form.gmt_offset_now.value = change_array[10];
|
|
document.vicidial_form.phone_code.value = change_array[11];
|
|
if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') )
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
if (disable_alter_custphone=='Y')
|
|
{
|
|
tmp_pn.innerHTML = change_array[12];
|
|
}
|
|
}
|
|
document.vicidial_form.phone_number.value = change_array[12];
|
|
document.vicidial_form.title.value = change_array[13];
|
|
document.vicidial_form.first_name.value = change_array[14];
|
|
document.vicidial_form.middle_initial.value = change_array[15];
|
|
document.vicidial_form.last_name.value = change_array[16];
|
|
document.vicidial_form.address1.value = change_array[17];
|
|
document.vicidial_form.address2.value = change_array[18];
|
|
document.vicidial_form.address3.value = change_array[19];
|
|
document.vicidial_form.city.value = change_array[20];
|
|
document.vicidial_form.state.value = change_array[21];
|
|
document.vicidial_form.province.value = change_array[22];
|
|
document.vicidial_form.postal_code.value = change_array[23];
|
|
document.vicidial_form.country_code.value = change_array[24];
|
|
document.vicidial_form.gender.value = change_array[25];
|
|
document.vicidial_form.date_of_birth.value = change_array[26];
|
|
document.vicidial_form.alt_phone.value = change_array[27];
|
|
document.vicidial_form.email.value = change_array[28];
|
|
document.vicidial_form.security_phrase.value = change_array[29];
|
|
var REGcommentsNL = new RegExp("!N","g");
|
|
change_array[30] = change_array[30].replace(REGcommentsNL, "\n");
|
|
document.vicidial_form.comments.value = change_array[30];
|
|
document.vicidial_form.called_count.value = change_array[31];
|
|
CBentry_time = change_array[32];
|
|
CBcallback_time = change_array[33];
|
|
CBuser = change_array[34];
|
|
CBcomments = change_array[35];
|
|
dialed_number = change_array[36];
|
|
dialed_label = change_array[37];
|
|
source_id = change_array[38];
|
|
EAphone_code = change_array[39];
|
|
EAphone_number = change_array[40];
|
|
EAalt_phone_notes = change_array[41];
|
|
EAalt_phone_active = change_array[42];
|
|
EAalt_phone_count = change_array[43];
|
|
document.vicidial_form.rank.value = change_array[44];
|
|
document.vicidial_form.owner.value = change_array[45];
|
|
document.vicidial_form.entry_list_id.value = change_array[47];
|
|
custom_field_names = change_array[48];
|
|
custom_field_values = change_array[49];
|
|
custom_field_types = change_array[50];
|
|
//Added By Poundteam for Audited Comments (Manual Dial Section Only)
|
|
if (qc_enabled > 0)
|
|
{
|
|
document.vicidial_form.ViewCommentButton.value = change_array[53];
|
|
document.vicidial_form.audit_comments_button.value = change_array[53];
|
|
if (comments_all_tabs == 'ENABLED')
|
|
{document.vicidial_form.OtherViewCommentButton.value = change_array[53];}
|
|
var REGACcomments = new RegExp("!N","g");
|
|
var REGACfontbegin = new RegExp("--------ADMINFONTBEGIN--------","g");
|
|
var REGACfontend = new RegExp("--------ADMINFONTEND--------","g");
|
|
change_array[54] = change_array[54].replace(REGACcomments, "\n");
|
|
change_array[54] = change_array[54].replace(REGACfontbegin, "<font color=red>");
|
|
change_array[54] = change_array[54].replace(REGACfontend, "</font>");
|
|
document.getElementById("audit_comments").innerHTML = change_array[54];
|
|
if ( ( (qc_comment_history=='AUTO_OPEN') || (qc_comment_history=='AUTO_OPEN_ALLOW_MINIMIZE') ) && (change_array[53]!='0') && (change_array[53]!='') )
|
|
{ViewComments('ON');}
|
|
}
|
|
//END section Added By Poundteam for Audited Comments
|
|
// Add here for AutoDial (VDADcheckINCOMING in vdc_db_query)
|
|
|
|
document.vicidial_form.list_name.value = change_array[55];
|
|
// list webform3 - 56
|
|
// script color - 57
|
|
document.vicidial_form.list_description.value = change_array[58];
|
|
entry_date = change_array[59];
|
|
did_custom_one = change_array[60];
|
|
did_custom_two = change_array[61];
|
|
did_custom_three = change_array[62];
|
|
did_custom_four = change_array[63];
|
|
did_custom_five = change_array[64];
|
|
status_group_statuses_data = change_array[65];
|
|
last_call_date = change_array[66];
|
|
|
|
// build statuses list for disposition screen
|
|
VARstatuses = [];
|
|
VARstatusnames = [];
|
|
VARSELstatuses = [];
|
|
VARCBstatuses = [];
|
|
VARMINstatuses = [];
|
|
VARMAXstatuses = [];
|
|
VARCBstatusesLIST = '';
|
|
VD_statuses_ct = 0;
|
|
VARSELstatuses_ct = 0;
|
|
gVARstatuses = [];
|
|
gVARstatusnames = [];
|
|
gVARSELstatuses = [];
|
|
gVARCBstatuses = [];
|
|
gVARMINstatuses = [];
|
|
gVARMAXstatuses = [];
|
|
gVARCBstatusesLIST = '';
|
|
gVD_statuses_ct = 0;
|
|
gVARSELstatuses_ct = 0;
|
|
|
|
if (status_group_statuses_data.length > 7)
|
|
{
|
|
var gVARstatusesRAW=status_group_statuses_data.split(',');
|
|
var gVARstatusesRAWct = gVARstatusesRAW.length;
|
|
var loop_gct=0;
|
|
while (loop_gct < gVARstatusesRAWct)
|
|
{
|
|
var gVARstatusesRAWtemp = gVARstatusesRAW[loop_gct];
|
|
var gVARstatusesDETAILS = gVARstatusesRAWtemp.split('|');
|
|
gVARstatuses[loop_gct] = gVARstatusesDETAILS[0];
|
|
gVARstatusnames[loop_gct] = gVARstatusesDETAILS[1];
|
|
gVARSELstatuses[loop_gct] = 'Y';
|
|
gVARCBstatuses[loop_gct] = gVARstatusesDETAILS[2];
|
|
gVARMINstatuses[loop_gct] = gVARstatusesDETAILS[3];
|
|
gVARMAXstatuses[loop_gct] = gVARstatusesDETAILS[4];
|
|
if (gVARCBstatuses[loop_gct] == 'Y')
|
|
{gVARCBstatusesLIST = gVARCBstatusesLIST + " " + gVARstatusesDETAILS[0];}
|
|
gVD_statuses_ct++;
|
|
gVARSELstatuses_ct++;
|
|
|
|
loop_gct++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
gVARstatuses = cVARstatuses;
|
|
gVARstatusnames = cVARstatusnames;
|
|
gVARSELstatuses = cVARSELstatuses;
|
|
gVARCBstatuses = cVARCBstatuses;
|
|
gVARMINstatuses = cVARMINstatuses;
|
|
gVARMAXstatuses = cVARMAXstatuses;
|
|
gVARCBstatusesLIST = cVARCBstatusesLIST;
|
|
gVD_statuses_ct = cVD_statuses_ct;
|
|
gVARSELstatuses_ct = cVARSELstatuses_ct;
|
|
}
|
|
|
|
VARstatuses = sVARstatuses.concat(gVARstatuses);
|
|
VARstatusnames = sVARstatusnames.concat(gVARstatusnames);
|
|
VARSELstatuses = sVARSELstatuses.concat(gVARSELstatuses);
|
|
VARCBstatuses = sVARCBstatuses.concat(gVARCBstatuses);
|
|
VARMINstatuses = sVARMINstatuses.concat(gVARMINstatuses);
|
|
VARMAXstatuses = sVARMAXstatuses.concat(gVARMAXstatuses);
|
|
VARCBstatusesLIST = sVARCBstatusesLIST + ' ' + gVARCBstatusesLIST + ' ';
|
|
VD_statuses_ct = (Number(sVD_statuses_ct) + Number(gVD_statuses_ct));
|
|
VARSELstatuses_ct = (Number(sVARSELstatuses_ct) + Number(gVARSELstatuses_ct));
|
|
|
|
var HKdebug='';
|
|
var HKboxAtemp='';
|
|
var HKboxBtemp='';
|
|
var HKboxCtemp='';
|
|
if (HK_statuses_camp > 0)
|
|
{
|
|
hotkeys = [];
|
|
var temp_HK_valid_ct=0;
|
|
while (HK_statuses_camp > temp_HK_valid_ct)
|
|
{
|
|
var temp_VARstatuses_ct=0;
|
|
while (VD_statuses_ct > temp_VARstatuses_ct)
|
|
{
|
|
if (HKstatuses[temp_HK_valid_ct] == VARstatuses[temp_VARstatuses_ct])
|
|
{
|
|
hotkeys[HKhotkeys[temp_HK_valid_ct]] = HKstatuses[temp_HK_valid_ct] + " ----- " + HKstatusnames[temp_HK_valid_ct];
|
|
|
|
if ( (HKhotkeys[temp_HK_valid_ct] >= 1) && (HKhotkeys[temp_HK_valid_ct] <= 3) )
|
|
{
|
|
HKboxAtemp = HKboxAtemp + "<font class=\"skb_text\">" + HKhotkeys[temp_HK_valid_ct] + "</font> - " + HKstatuses[temp_HK_valid_ct] + " - " + HKstatusnames[temp_HK_valid_ct] + "<br />";
|
|
}
|
|
if ( (HKhotkeys[temp_HK_valid_ct] >= 4) && (HKhotkeys[temp_HK_valid_ct] <= 6) )
|
|
{
|
|
HKboxBtemp = HKboxBtemp + "<font class=\"skb_text\">" + HKhotkeys[temp_HK_valid_ct] + "</font> - " + HKstatuses[temp_HK_valid_ct] + " - " + HKstatusnames[temp_HK_valid_ct] + "<br />";
|
|
}
|
|
if ( (HKhotkeys[temp_HK_valid_ct] >= 7) && (HKhotkeys[temp_HK_valid_ct] <= 9) )
|
|
{
|
|
HKboxCtemp = HKboxCtemp + "<font class=\"skb_text\">" + HKhotkeys[temp_HK_valid_ct] + "</font> - " + HKstatuses[temp_HK_valid_ct] + " - " + HKstatusnames[temp_HK_valid_ct] + "<br />";
|
|
}
|
|
|
|
HKdebug = HKdebug + '' + HKhotkeys[temp_HK_valid_ct] + ' ' + HKstatuses[temp_HK_valid_ct] + ' ' + HKstatusnames[temp_HK_valid_ct] + '| ';
|
|
}
|
|
temp_VARstatuses_ct++;
|
|
}
|
|
temp_HK_valid_ct++;
|
|
}
|
|
document.getElementById("HotKeyBoxA").innerHTML = HKboxAtemp;
|
|
document.getElementById("HotKeyBoxB").innerHTML = HKboxBtemp;
|
|
document.getElementById("HotKeyBoxC").innerHTML = HKboxCtemp;
|
|
}
|
|
|
|
if (agent_display_fields.match(adfREGentry_date))
|
|
{document.getElementById("entry_dateDISP").innerHTML = entry_date;}
|
|
if (agent_display_fields.match(adfREGsource_id))
|
|
{document.getElementById("source_idDISP").innerHTML = source_id;}
|
|
if (agent_display_fields.match(adfREGdate_of_birth))
|
|
{document.getElementById("date_of_birthDISP").innerHTML = document.vicidial_form.date_of_birth.value;}
|
|
if (agent_display_fields.match(adfREGrank))
|
|
{document.getElementById("rankDISP").innerHTML = document.vicidial_form.rank.value;}
|
|
if (agent_display_fields.match(adfREGowner))
|
|
{document.getElementById("ownerDISP").innerHTML = document.vicidial_form.owner.value;}
|
|
if (agent_display_fields.match(adfREGlast_local_call_time))
|
|
{document.getElementById("last_local_call_timeDISP").innerHTML = last_call_date;}
|
|
|
|
if (hide_gender > 0)
|
|
{
|
|
document.vicidial_form.gender_list.value = change_array[25];
|
|
}
|
|
else
|
|
{
|
|
var gIndex = 0;
|
|
if (document.vicidial_form.gender.value == 'M') {var gIndex = 1;}
|
|
if (document.vicidial_form.gender.value == 'F') {var gIndex = 2;}
|
|
document.getElementById("gender_list").selectedIndex = gIndex;
|
|
}
|
|
|
|
hideDiv('SearcHForMDisplaYBox');
|
|
hideDiv('SearcHResultSDisplaYBox');
|
|
hideDiv('LeaDInfOBox');
|
|
document.vicidial_form.search_phone_number.value='';
|
|
document.vicidial_form.search_lead_id.value='';
|
|
document.vicidial_form.search_vendor_lead_code.value='';
|
|
document.vicidial_form.search_first_name.value='';
|
|
document.vicidial_form.search_last_name.value='';
|
|
document.vicidial_form.search_city.value='';
|
|
document.vicidial_form.search_state.value='';
|
|
document.vicidial_form.search_postal_code.value='';
|
|
|
|
lead_dial_number = document.vicidial_form.phone_number.value;
|
|
var dispnum = document.vicidial_form.phone_number.value;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
var callnum = dialed_number;
|
|
var dial_display_number = phone_number_format(callnum);
|
|
|
|
if (CBentry_time.length > 2)
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <b> <?php echo _QXZ("PREVIOUS CALLBACK"); ?> </b>";
|
|
document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor;
|
|
document.getElementById("CBcommentsBoxA").innerHTML = "<b><?php echo _QXZ("Last Call:"); ?> </b>" + CBentry_time;
|
|
document.getElementById("CBcommentsBoxB").innerHTML = "<b><?php echo _QXZ("CallBack:"); ?> </b>" + CBcallback_time;
|
|
document.getElementById("CBcommentsBoxC").innerHTML = "<b><?php echo _QXZ("Agent:"); ?> </b>" + CBuser;
|
|
document.getElementById("CBcommentsBoxD").innerHTML = "<b><?php echo _QXZ("Comments:"); ?> </b><br />" + CBcomments;
|
|
if (show_previous_callback == 'ENABLED')
|
|
{showDiv('CBcommentsBox');}
|
|
}
|
|
|
|
if ( (quick_transfer_button == 'IN_GROUP') || (quick_transfer_button == 'LOCKED_IN_GROUP') )
|
|
{
|
|
if (quick_transfer_button_locked > 0)
|
|
{quick_transfer_button_orig = default_xfer_group;}
|
|
|
|
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "','','','" + quick_transfer_button_locked + "','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_quickxfer.gif"); ?>\" border=\"0\" alt=\"QUICK TRANSFER\" /></a>";
|
|
}
|
|
if (prepopulate_transfer_preset_enabled > 0)
|
|
{
|
|
if ( (prepopulate_transfer_preset == 'PRESET_1') || (prepopulate_transfer_preset == 'LOCKED_PRESET_1') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber; document.vicidial_form.xfername.value='D1';}
|
|
if ( (prepopulate_transfer_preset == 'PRESET_2') || (prepopulate_transfer_preset == 'LOCKED_PRESET_2') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber; document.vicidial_form.xfername.value='D2';}
|
|
if ( (prepopulate_transfer_preset == 'PRESET_3') || (prepopulate_transfer_preset == 'LOCKED_PRESET_3') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber; document.vicidial_form.xfername.value='D3';}
|
|
if ( (prepopulate_transfer_preset == 'PRESET_4') || (prepopulate_transfer_preset == 'LOCKED_PRESET_4') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber; document.vicidial_form.xfername.value='D4';}
|
|
if ( (prepopulate_transfer_preset == 'PRESET_5') || (prepopulate_transfer_preset == 'LOCKED_PRESET_5') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber; document.vicidial_form.xfername.value='D5';}
|
|
}
|
|
if ( (quick_transfer_button == 'PRESET_1') || (quick_transfer_button == 'PRESET_2') || (quick_transfer_button == 'PRESET_3') || (quick_transfer_button == 'PRESET_4') || (quick_transfer_button == 'PRESET_5') || (quick_transfer_button == 'LOCKED_PRESET_1') || (quick_transfer_button == 'LOCKED_PRESET_2') || (quick_transfer_button == 'LOCKED_PRESET_3') || (quick_transfer_button == 'LOCKED_PRESET_4') || (quick_transfer_button == 'LOCKED_PRESET_5') )
|
|
{
|
|
if ( (quick_transfer_button == 'PRESET_1') || (quick_transfer_button == 'LOCKED_PRESET_1') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber; document.vicidial_form.xfername.value='D1';}
|
|
if ( (quick_transfer_button == 'PRESET_2') || (quick_transfer_button == 'LOCKED_PRESET_2') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber; document.vicidial_form.xfername.value='D2';}
|
|
if ( (quick_transfer_button == 'PRESET_3') || (quick_transfer_button == 'LOCKED_PRESET_3') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber; document.vicidial_form.xfername.value='D3';}
|
|
if ( (quick_transfer_button == 'PRESET_4') || (quick_transfer_button == 'LOCKED_PRESET_4') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber; document.vicidial_form.xfername.value='D4';}
|
|
if ( (quick_transfer_button == 'PRESET_5') || (quick_transfer_button == 'LOCKED_PRESET_5') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber; document.vicidial_form.xfername.value='D5';}
|
|
if (quick_transfer_button_locked > 0)
|
|
{quick_transfer_button_orig = document.vicidial_form.xfernumber.value;}
|
|
|
|
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "','','','" + quick_transfer_button_locked + "','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_quickxfer.gif"); ?>\" border=\"0\" alt=\"QUICK TRANSFER\" /></a>";
|
|
}
|
|
|
|
// Build transfer pull-down list
|
|
var loop_ct = 0;
|
|
var live_XfeR_HTML = '';
|
|
var XfeR_SelecT = '';
|
|
while (loop_ct < XFgroupCOUNT)
|
|
{
|
|
if (VARxfergroups[loop_ct] == LIVE_default_xfer_group)
|
|
{XfeR_SelecT = 'selected ';}
|
|
else {XfeR_SelecT = '';}
|
|
live_XfeR_HTML = live_XfeR_HTML + "<option " + XfeR_SelecT + "value=\"" + VARxfergroups[loop_ct] + "\">" + VARxfergroups[loop_ct] + " - " + VARxfergroupsnames[loop_ct] + "</option>\n";
|
|
loop_ct++;
|
|
}
|
|
document.getElementById("XfeRGrouPLisT").innerHTML = "<select size=\"1\" name=\"XfeRGrouP\" class=\"cust_form\" id=\"XfeRGrouP\" onChange=\"XferAgentSelectLink();return false;\">" + live_XfeR_HTML + "</select>";
|
|
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
if (hide_gender < 1)
|
|
{
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
}
|
|
|
|
LeaDDispO='';
|
|
|
|
var regWFAcustom = new RegExp("^VAR","ig");
|
|
if (VDIC_web_form_address.match(regWFAcustom))
|
|
{
|
|
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','CUSTOM');
|
|
TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','DEFAULT','1');
|
|
}
|
|
|
|
if (VDIC_web_form_address_two.match(regWFAcustom))
|
|
{
|
|
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','CUSTOM');
|
|
TEMP_VDIC_web_form_address_two = TEMP_VDIC_web_form_address_two.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','DEFAULT','2');
|
|
}
|
|
|
|
if (VDIC_web_form_address_three.match(regWFAcustom))
|
|
{
|
|
TEMP_VDIC_web_form_address_three = URLDecode(VDIC_web_form_address_three,'YES','CUSTOM');
|
|
TEMP_VDIC_web_form_address_three = TEMP_VDIC_web_form_address_three.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
TEMP_VDIC_web_form_address_three = URLDecode(VDIC_web_form_address_three,'YES','DEFAULT','3');
|
|
}
|
|
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormRefresH();\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform.gif"); ?>\" border=\"0\" alt=\"Web Form\" /></a>\n";
|
|
|
|
if (enable_second_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_two + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormTwoRefresH();\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform_two.gif"); ?>\" border=\"0\" alt=\"Web Form 2\" /></a>\n";
|
|
}
|
|
|
|
if (enable_third_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanThree").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_three + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormThreeRefresH();\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform_three.gif"); ?>\" border=\"0\" alt=\"Web Form 3\" /></a>\n";
|
|
}
|
|
|
|
if (CalL_ScripT_color.length > 1)
|
|
{document.getElementById("ScriptContents").style.backgroundColor = CalL_ScripT_color;}
|
|
if ( (view_scripts == 1) && (CalL_ScripT_id.length > 0) )
|
|
{
|
|
var SCRIPT_web_form = 'http://127.0.0.1/testing.php';
|
|
var TEMP_SCRIPT_web_form = URLDecode(SCRIPT_web_form,'YES','DEFAULT','1');
|
|
|
|
if ( (script_recording_delay > 0) && ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') ) )
|
|
{
|
|
delayed_script_load = 'YES';
|
|
RefresHScript('CLEAR');
|
|
}
|
|
else
|
|
{
|
|
load_script_contents('ScriptContents','');
|
|
}
|
|
}
|
|
|
|
if (custom_fields_enabled > 0)
|
|
{
|
|
FormContentsLoad();
|
|
}
|
|
if (CalL_AutO_LauncH == 'SCRIPT')
|
|
{
|
|
if (delayed_script_load == 'YES')
|
|
{
|
|
load_script_contents('ScriptContents','');
|
|
}
|
|
ScriptPanelToFront();
|
|
}
|
|
if (CalL_AutO_LauncH == 'FORM')
|
|
{
|
|
FormPanelToFront();
|
|
}
|
|
|
|
if (CalL_AutO_LauncH == 'WEBFORM')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
if (CalL_AutO_LauncH == 'WEBFORMTWO')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address_two, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
if (CalL_AutO_LauncH == 'WEBFORMTHREE')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address_three, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
api_switch_lead_triggered=0;
|
|
|
|
if (useIE > 0)
|
|
{
|
|
var regCTC = new RegExp("^NONE","ig");
|
|
if (CopY_tO_ClipboarD.match(regCTC))
|
|
{var nothing=1;}
|
|
else
|
|
{
|
|
var tmp_clip = document.getElementById(CopY_tO_ClipboarD);
|
|
// alert_box("Copy to clipboard SETTING: |" + useIE + "|" + CopY_tO_ClipboarD + "|" + tmp_clip.value + "|");
|
|
window.clipboardData.setData('Text', tmp_clip.value)
|
|
// alert_box("Copy to clipboard: |" + tmp_clip.value + "|" + CopY_tO_ClipboarD + "|");
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
// do nothing
|
|
}
|
|
xmlhttprequestselectupdate = undefined;
|
|
delete xmlhttprequestselectupdate;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Insert the new manual dial as a lead and go to manual dial screen
|
|
function NeWManuaLDiaLCalLSubmiT(tempDiaLnow,NMDclick)
|
|
{
|
|
if (NMDclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----NeWManuaLDiaLCalLSubmiT---" + tempDiaLnow + "|";}
|
|
if (waiting_on_dispo > 0)
|
|
{
|
|
alert_box("<?php echo _QXZ("System Delay, Please try again"); ?><BR><font size=1><?php echo _QXZ("code:"); ?>" + agent_log_id + " - " + waiting_on_dispo + "</font>");
|
|
}
|
|
else
|
|
{
|
|
hideDiv('NeWManuaLDiaLBox');
|
|
// document.getElementById("debugbottomspan").innerHTML = "DEBUG OUTPUT" + document.vicidial_form.MDPhonENumbeR.value + "|" + active_group_alias;
|
|
|
|
var sending_group_alias = 0;
|
|
var MDDiaLCodEform = document.vicidial_form.MDDiaLCodE.value;
|
|
var MDPhonENumbeRform = document.vicidial_form.MDPhonENumbeR.value;
|
|
var MDLeadIDform = document.vicidial_form.MDLeadID.value;
|
|
var MDLeadIDEntryform = document.vicidial_form.MDLeadIDEntry.value;
|
|
var MDTypeform = document.vicidial_form.MDType.value;
|
|
var MDDiaLOverridEform = document.vicidial_form.MDDiaLOverridE.value;
|
|
var MDVendorLeadCode = document.vicidial_form.vendor_lead_code.value;
|
|
var MDLookuPLeaD = 'new';
|
|
if ( (document.vicidial_form.LeadLookuP.checked==true) || (manual_dial_search_checkbox == 'SELECTED_LOCK') )
|
|
{MDLookuPLeaD = 'lookup';}
|
|
|
|
if (MDPhonENumbeRform == 'XXXXXXXXXX')
|
|
{MDPhonENumbeRform = document.vicidial_form.MDPhonENumbeRHiddeN.value;}
|
|
|
|
if (MDDiaLCodEform.length < 1)
|
|
{MDDiaLCodEform = document.vicidial_form.phone_code.value;}
|
|
|
|
if (MDLeadIDEntryform.length > 0)
|
|
{MDLeadIDform = document.vicidial_form.MDLeadIDEntry.value;}
|
|
|
|
if ( (MDDiaLOverridEform.length > 0) && (active_ingroup_dial.length < 1) && (manual_dial_override_field == 'ENABLED') )
|
|
{
|
|
agent_dialed_number=1;
|
|
agent_dialed_type='MANUAL_OVERRIDE';
|
|
basic_originate_call(session_id,'NO','YES',MDDiaLOverridEform,'YES','','1','0');
|
|
}
|
|
else
|
|
{
|
|
if (active_ingroup_dial.length < 1)
|
|
{
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
agent_dialed_number=1;
|
|
}
|
|
MainPanelToFront();
|
|
|
|
if ( (tempDiaLnow == 'PREVIEW') && (active_ingroup_dial.length < 1) )
|
|
{
|
|
// alt_phone_dialing=1;
|
|
agent_dialed_type='MANUAL_PREVIEW';
|
|
buildDiv('DiaLLeaDPrevieW');
|
|
if (alt_phone_dialing == 1)
|
|
{buildDiv('DiaLDiaLAltPhonE');}
|
|
document.vicidial_form.LeadPreview.checked=true;
|
|
// document.vicidial_form.DiaLAltPhonE.checked=true;
|
|
}
|
|
else
|
|
{
|
|
agent_dialed_type='MANUAL_DIALNOW';
|
|
if ( (alt_number_dialing == 'SELECTED') || (alt_number_dialing == 'SELECTED_TIMER_ALT') || (alt_number_dialing == 'SELECTED_TIMER_ADDR3') )
|
|
{
|
|
document.vicidial_form.DiaLAltPhonE.checked=true;
|
|
}
|
|
else
|
|
{
|
|
document.vicidial_form.LeadPreview.checked=false;
|
|
document.vicidial_form.DiaLAltPhonE.checked=false;
|
|
}
|
|
}
|
|
if (active_group_alias.length > 1)
|
|
{var sending_group_alias = 1;}
|
|
|
|
ManualDialNext("",MDLeadIDform,MDDiaLCodEform,MDPhonENumbeRform,MDLookuPLeaD,MDVendorLeadCode,sending_group_alias,MDTypeform);
|
|
}
|
|
|
|
document.vicidial_form.MDPhonENumbeR.value = '';
|
|
document.vicidial_form.MDDiaLOverridE.value = '';
|
|
document.vicidial_form.MDLeadID.value = '';
|
|
document.vicidial_form.MDLeadIDEntry.value='';
|
|
document.vicidial_form.MDType.value = '';
|
|
document.vicidial_form.MDPhonENumbeRHiddeN.value = '';
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Fast version of manual dial
|
|
function NeWManuaLDiaLCalLSubmiTfast()
|
|
{
|
|
var MDDiaLCodEform = document.vicidial_form.phone_code.value;
|
|
var MDPhonENumbeRform = document.vicidial_form.phone_number.value;
|
|
var MDVendorLeadCode = document.vicidial_form.vendor_lead_code.value;
|
|
|
|
if ( (MDDiaLCodEform.length < 1) || (MDPhonENumbeRform.length < 5) )
|
|
{
|
|
alert_box("<?php echo _QXZ("YOU MUST ENTER A PHONE NUMBER AND DIAL CODE TO USE FAST DIAL"); ?>");
|
|
}
|
|
else
|
|
{
|
|
if (waiting_on_dispo > 0)
|
|
{
|
|
alert_box("<?php echo _QXZ("System Delay, Please try again"); ?><BR><font size=1><?php echo _QXZ("code:"); ?>" + agent_log_id + " - " + waiting_on_dispo + "</font>");
|
|
}
|
|
else
|
|
{
|
|
var MDLookuPLeaD = 'new';
|
|
if ( (document.vicidial_form.LeadLookuP.checked==true) || (manual_dial_search_checkbox == 'SELECTED_LOCK') )
|
|
{MDLookuPLeaD = 'lookup';}
|
|
|
|
agent_dialed_number=1;
|
|
agent_dialed_type='MANUAL_DIALFAST';
|
|
// alt_phone_dialing=1;
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
MainPanelToFront();
|
|
buildDiv('DiaLLeaDPrevieW');
|
|
if (alt_phone_dialing == 1)
|
|
{buildDiv('DiaLDiaLAltPhonE');}
|
|
document.vicidial_form.LeadPreview.checked=false;
|
|
// document.vicidial_form.DiaLAltPhonE.checked=true;
|
|
ManualDialNext("","",MDDiaLCodEform,MDPhonENumbeRform,MDLookuPLeaD,MDVendorLeadCode,'0');
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Toggle the no-dial flag
|
|
function NoDiaLSwitcH()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----NoDiaLSwitcH---|";
|
|
if (nocall_dial_flag == 'DISABLED')
|
|
{
|
|
nocall_dial_flag = 'ENABLED';
|
|
document.getElementById("NoDiaLSelecteD").innerHTML = "<font size=\"2\" face=\"Arial,Helvetica\"><?php echo _QXZ("No-Call Dial:"); ?> " + nocall_dial_flag + " </font><a href=\"#\" onclick=\"NoDiaLSwitcH('');\"><font size=\"1\" face=\"Arial,Helvetica\"><?php echo _QXZ("Click Here to Deactivate"); ?></font></a>";
|
|
}
|
|
else
|
|
{
|
|
nocall_dial_flag = 'DISABLED';
|
|
document.getElementById("NoDiaLSelecteD").innerHTML = "<font size=\"2\" face=\"Arial,Helvetica\"><?php echo _QXZ("No-Call Dial:"); ?> " + nocall_dial_flag + " </font><a href=\"#\" onclick=\"NoDiaLSwitcH('');\"><font size=\"1\" face=\"Arial,Helvetica\"><?php echo _QXZ("Click Here to Activate"); ?></font></a>";
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Request lookup of manual dial channel
|
|
function ManualDialCheckChanneL(taskCheckOR)
|
|
{
|
|
if (taskCheckOR == 'YES')
|
|
{
|
|
var CIDcheck = XDnextCID;
|
|
}
|
|
else
|
|
{
|
|
var CIDcheck = MDnextCID;
|
|
}
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLlook_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLlookCaLL&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&MDnextCID=" + CIDcheck + "&agent_log_id=" + agent_log_id + "&lead_id=" + document.vicidial_form.lead_id.value + "&DiaL_SecondS=" + MD_ring_secondS + "&stage=" + taskCheckOR;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLlook_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDlookResponse = null;
|
|
// alert(xmlhttp.responseText);
|
|
|
|
// var debug_response = xmlhttp.responseText;
|
|
// var REGcommentsDBNL = new RegExp("\n","g");
|
|
// debug_response = debug_response.replace(REGcommentsDBNL, "<br>");
|
|
// document.getElementById("debugbottomspan").innerHTML = "<br>|" + manDiaLlook_query + "|<br>\n" + debug_response;
|
|
|
|
MDlookResponse = xmlhttp.responseText;
|
|
var MDlookResponse_array=MDlookResponse.split("\n");
|
|
var MDlookCID = MDlookResponse_array[0];
|
|
var regMDL = new RegExp("^Local","ig");
|
|
if (MDlookCID == "NO")
|
|
{
|
|
MD_ring_secondS++;
|
|
var dispnum = lead_dial_number;
|
|
|
|
var status_display_number = phone_number_format(dispnum);
|
|
|
|
if (alt_dial_status_display=='0')
|
|
{
|
|
var status_display_content='';
|
|
if (status_display_NAME > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Name:"); ?> " + document.vicidial_form.first_name.value + " " + document.vicidial_form.last_name.value;}
|
|
if (status_display_CALLID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("UID:"); ?> " + CIDcheck;}
|
|
if (status_display_LEADID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Lead:"); ?> " + document.vicidial_form.lead_id.value;}
|
|
if (status_display_LISTID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("List:"); ?> " + document.vicidial_form.list_id.value;}
|
|
|
|
// alert(document.getElementById("MainStatuSSpan").innerHTML);
|
|
document.getElementById("MainStatuSSpan").innerHTML = " <?php echo _QXZ("Calling:"); ?> " + status_display_number + " " + status_display_content + " <?php echo _QXZ("Waiting for Ring..."); ?> " + MD_ring_secondS + " <?php echo _QXZ("seconds"); ?>";
|
|
// alert("channel not found yet:\n" + campaign);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (taskCheckOR == 'YES')
|
|
{
|
|
XDuniqueid = MDlookResponse_array[0];
|
|
XDchannel = MDlookResponse_array[1];
|
|
var XDalert = MDlookResponse_array[2];
|
|
|
|
if (XDalert == 'ERROR')
|
|
{
|
|
var XDerrorDesc = MDlookResponse_array[3];
|
|
var XDerrorDescSIP = MDlookResponse_array[4];
|
|
var DiaLAlerTMessagE = "<?php echo _QXZ("Call Rejected:"); ?> " + XDchannel + "\n" + XDerrorDesc + "\n" + XDerrorDescSIP;
|
|
TimerActionRun("DiaLAlerT",DiaLAlerTMessagE);
|
|
}
|
|
if ( (XDchannel.match(regMDL)) && (asterisk_version != '1.0.8') && (asterisk_version != '1.0.9') && (MD_ring_secondS < 10) )
|
|
{
|
|
// bad grab of Local channel, try again
|
|
MD_ring_secondS++;
|
|
}
|
|
else
|
|
{
|
|
document.vicidial_form.xferuniqueid.value = MDlookResponse_array[0];
|
|
document.vicidial_form.xferchannel.value = MDlookResponse_array[1];
|
|
lastxferchannel = MDlookResponse_array[1];
|
|
document.vicidial_form.xferlength.value = 0;
|
|
|
|
XD_live_customer_call = 1;
|
|
XD_live_call_secondS = 0;
|
|
MD_channel_look=0;
|
|
|
|
var called3rdparty = document.vicidial_form.xfernumber.value;
|
|
if (hide_xfer_number_to_dial=='ENABLED')
|
|
{called3rdparty=' ';}
|
|
var status_display_content='';
|
|
if (status_display_NAME > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Name:"); ?> " + document.vicidial_form.first_name.value + " " + document.vicidial_form.last_name.value;}
|
|
if (status_display_CALLID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("UID:"); ?> " + CIDcheck;}
|
|
if (status_display_LEADID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Lead:"); ?> " + document.vicidial_form.lead_id.value;}
|
|
if (status_display_LISTID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("List:"); ?> " + document.vicidial_form.list_id.value;}
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " <?php echo _QXZ("Called 3rd party:"); ?> " + called3rdparty + " " + status_display_content;
|
|
|
|
document.getElementById("Leave3WayCall").innerHTML ="<a href=\"#\" onclick=\"leave_3way_call('FIRST','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_leave3waycall.gif"); ?>\" border=\"0\" alt=\"LEAVE 3-WAY CALL\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
document.getElementById("DialWithCustomer").innerHTML ="<img src=\"./images/<?php echo _QXZ("vdc_XB_dialwithcustomer_OFF.gif"); ?>\" border=\"0\" alt=\"Dial With Customer\" style=\"vertical-align:middle\" />";
|
|
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<img src=\"./images/<?php echo _QXZ("vdc_XB_parkcustomerdial_OFF.gif"); ?>\" border=\"0\" alt=\"Park Customer Dial\" style=\"vertical-align:middle\" />";
|
|
|
|
document.getElementById("HangupXferLine").innerHTML ="<a href=\"#\" onclick=\"xfercall_send_hangup('YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_hangupxferline.gif"); ?>\" border=\"0\" alt=\"Hangup Xfer Line\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
document.getElementById("ParkXferLine").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParKXfeR','" + lastxferchannel + "','" + server_ip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_parkxferline_ON.gif"); ?>\" border=\"0\" alt=\"Park Xfer Line\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup('YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_hangupbothlines.gif"); ?>\" border=\"0\" alt=\"Hangup Both Lines\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
xferchannellive=1;
|
|
XDcheck = '';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
MDuniqueid = MDlookResponse_array[0];
|
|
MDchannel = MDlookResponse_array[1];
|
|
var MDalert = MDlookResponse_array[2];
|
|
|
|
if (MDalert == 'ERROR')
|
|
{
|
|
var MDerrorDesc = MDlookResponse_array[3];
|
|
var MDerrorDescSIP = MDlookResponse_array[4];
|
|
var DiaLAlerTMessagE = "<?php echo _QXZ("Call Rejected:"); ?> " + MDchannel + "\n" + MDerrorDesc + "\n" + MDerrorDescSIP;
|
|
TimerActionRun("DiaLAlerT",DiaLAlerTMessagE);
|
|
}
|
|
if ( (MDchannel.match(regMDL)) && (asterisk_version != '1.0.8') && (asterisk_version != '1.0.9') )
|
|
{
|
|
// bad grab of Local channel, try again
|
|
MD_ring_secondS++;
|
|
}
|
|
else
|
|
{
|
|
custchannellive=1;
|
|
|
|
document.vicidial_form.uniqueid.value = MDlookResponse_array[0];
|
|
document.getElementById("callchannel").innerHTML = MDlookResponse_array[1];
|
|
lastcustchannel = MDlookResponse_array[1];
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
|
|
document.vicidial_form.SecondS.value = 0;
|
|
document.getElementById("SecondSDISP").innerHTML = '0';
|
|
|
|
VD_live_customer_call = 1;
|
|
VD_live_call_secondS = 0;
|
|
customer_sec=0;
|
|
|
|
MD_channel_look=0;
|
|
var dispnum = lead_dial_number;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
var status_display_content='';
|
|
if (status_display_NAME > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Name:"); ?> " + document.vicidial_form.first_name.value + " " + document.vicidial_form.last_name.value;}
|
|
if (status_display_CALLID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("UID:"); ?> " + CIDcheck;}
|
|
if (status_display_LEADID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Lead:"); ?> " + document.vicidial_form.lead_id.value;}
|
|
if (status_display_LISTID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("List:"); ?> " + document.vicidial_form.list_id.value;}
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " <?php echo _QXZ("Called:"); ?> " + status_display_number + " " + status_display_content + " ";
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + lastcustchannel + "','" + lastcustserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_parkcall.gif"); ?>\" border=\"0\" alt=\"Park Call\" /></a>";
|
|
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_PARK_ONLY') )
|
|
{
|
|
document.getElementById("ivrParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParKivr','" + lastcustchannel + "','" + lastcustserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_ivrparkcall.gif"); ?>\" border=\"0\" alt=\"IVR Park Call\" /></a>";
|
|
}
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup('','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_hangupcustomer.gif"); ?>\" border=\"0\" alt=\"Hangup Customer\" /></a>";
|
|
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_transferconf.gif"); ?>\" border=\"0\" alt=\"Transfer - Conference\" /></a>";
|
|
|
|
document.getElementById("LocalCloser").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_localcloser.gif"); ?>\" border=\"0\" alt=\"LOCAL CLOSER\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
document.getElementById("DialBlindTransfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_blindtransfer.gif"); ?>\" border=\"0\" alt=\"Dial Blind Transfer\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
document.getElementById("DialBlindVMail").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRVMAIL','" + lastcustchannel + "','" + lastcustserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_ammessage.gif"); ?>\" border=\"0\" alt=\"Blind Transfer VMail Message\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
document.getElementById("VolumeUpSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('UP','" + MDchannel + "','');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_volume_up.gif"); ?>\" border=\"0\"></a>";
|
|
document.getElementById("VolumeDownSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('DOWN','" + MDchannel + "','');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_volume_down.gif"); ?>\" border=\"0\"></a>";
|
|
|
|
if ( (quick_transfer_button == 'IN_GROUP') || (quick_transfer_button == 'LOCKED_IN_GROUP') )
|
|
{
|
|
quick_transfer_button_orig='';
|
|
if (quick_transfer_button_locked > 0)
|
|
{quick_transfer_button_orig = default_xfer_group;}
|
|
|
|
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "','','','" + quick_transfer_button_locked + "','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_quickxfer.gif"); ?>\" border=\"0\" alt=\"QUICK TRANSFER\" /></a>";
|
|
}
|
|
if (prepopulate_transfer_preset_enabled > 0)
|
|
{
|
|
if ( (prepopulate_transfer_preset == 'PRESET_1') || (prepopulate_transfer_preset == 'LOCKED_PRESET_1') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber; document.vicidial_form.xfername.value='D1';}
|
|
if ( (prepopulate_transfer_preset == 'PRESET_2') || (prepopulate_transfer_preset == 'LOCKED_PRESET_2') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber; document.vicidial_form.xfername.value='D2';}
|
|
if ( (prepopulate_transfer_preset == 'PRESET_3') || (prepopulate_transfer_preset == 'LOCKED_PRESET_3') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber; document.vicidial_form.xfername.value='D3';}
|
|
if ( (prepopulate_transfer_preset == 'PRESET_4') || (prepopulate_transfer_preset == 'LOCKED_PRESET_4') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber; document.vicidial_form.xfername.value='D4';}
|
|
if ( (prepopulate_transfer_preset == 'PRESET_5') || (prepopulate_transfer_preset == 'LOCKED_PRESET_5') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber; document.vicidial_form.xfername.value='D5';}
|
|
}
|
|
if ( (quick_transfer_button == 'PRESET_1') || (quick_transfer_button == 'PRESET_2') || (quick_transfer_button == 'PRESET_3') || (quick_transfer_button == 'PRESET_4') || (quick_transfer_button == 'PRESET_5') || (quick_transfer_button == 'LOCKED_PRESET_1') || (quick_transfer_button == 'LOCKED_PRESET_2') || (quick_transfer_button == 'LOCKED_PRESET_3') || (quick_transfer_button == 'LOCKED_PRESET_4') || (quick_transfer_button == 'LOCKED_PRESET_5') )
|
|
{
|
|
if ( (quick_transfer_button == 'PRESET_1') || (quick_transfer_button == 'LOCKED_PRESET_1') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber; document.vicidial_form.xfername.value='D1';}
|
|
if ( (quick_transfer_button == 'PRESET_2') || (quick_transfer_button == 'LOCKED_PRESET_2') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber; document.vicidial_form.xfername.value='D2';}
|
|
if ( (quick_transfer_button == 'PRESET_3') || (quick_transfer_button == 'LOCKED_PRESET_3') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber; document.vicidial_form.xfername.value='D3';}
|
|
if ( (quick_transfer_button == 'PRESET_4') || (quick_transfer_button == 'LOCKED_PRESET_4') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber; document.vicidial_form.xfername.value='D4';}
|
|
if ( (quick_transfer_button == 'PRESET_5') || (quick_transfer_button == 'LOCKED_PRESET_5') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber; document.vicidial_form.xfername.value='D5';}
|
|
quick_transfer_button_orig='';
|
|
if (quick_transfer_button_locked > 0)
|
|
{quick_transfer_button_orig = document.vicidial_form.xfernumber.value;}
|
|
|
|
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "','','','" + quick_transfer_button_locked + "','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_quickxfer.gif"); ?>\" border=\"0\" alt=\"QUICK TRANSFER\" /></a>";
|
|
}
|
|
|
|
if (custom_3way_button_transfer_enabled > 0)
|
|
{
|
|
document.getElementById("CustomXfer").innerHTML = "<a href=\"#\" onclick=\"custom_button_transfer();return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_customxfer.gif"); ?>\" border=\"0\" alt=\"Custom Transfer\" /></a>";
|
|
}
|
|
|
|
if (call_requeue_button > 0)
|
|
{
|
|
var CloserSelectChoices = document.vicidial_form.CloserSelectList.value;
|
|
var regCRB = new RegExp("AGENTDIRECT","ig");
|
|
if ( (CloserSelectChoices.match(regCRB)) || (VU_closer_campaigns.match(regCRB)) )
|
|
{
|
|
document.getElementById("ReQueueCall").innerHTML = "<a href=\"#\" onclick=\"call_requeue_launch();return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_requeue_call.gif"); ?>\" border=\"0\" alt=\"Re-Queue Call\" /></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("ReQueueCall").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_requeue_call_OFF.gif"); ?>\" border=\"0\" alt=\"Re-Queue Call\" />";
|
|
}
|
|
}
|
|
|
|
// Build transfer pull-down list
|
|
var loop_ct = 0;
|
|
var live_XfeR_HTML = '';
|
|
var XfeR_SelecT = '';
|
|
while (loop_ct < XFgroupCOUNT)
|
|
{
|
|
if (VARxfergroups[loop_ct] == LIVE_default_xfer_group)
|
|
{XfeR_SelecT = 'selected ';}
|
|
else {XfeR_SelecT = '';}
|
|
live_XfeR_HTML = live_XfeR_HTML + "<option " + XfeR_SelecT + "value=\"" + VARxfergroups[loop_ct] + "\">" + VARxfergroups[loop_ct] + " - " + VARxfergroupsnames[loop_ct] + "</option>\n";
|
|
loop_ct++;
|
|
}
|
|
document.getElementById("XfeRGrouPLisT").innerHTML = "<select size=\"1\" name=\"XfeRGrouP\" id=\"XfeRGrouP\" class=\"cust_form\" onChange=\"XferAgentSelectLink();return false;\">" + live_XfeR_HTML + "</select>";
|
|
|
|
// INSERT VICIDIAL_LOG ENTRY FOR THIS CALL PROCESS
|
|
DialLog("start");
|
|
|
|
custchannellive=1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
if ( (MD_ring_secondS > 49) && (MD_ring_secondS > manual_dial_timeout) )
|
|
{
|
|
MD_channel_look=0;
|
|
MD_ring_secondS=0;
|
|
alert_box("Dial timed out, contact your system administrator\n");
|
|
|
|
if (taskCheckOR == 'YES')
|
|
{
|
|
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_dialwithcustomer.gif"); ?>\" border=\"0\" alt=\"Dial With Customer\" style=\"vertical-align:middle\" /></a>";
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<a href=\"#\" onclick=\"xfer_park_dial('YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_parkcustomerdial.gif"); ?>\" border=\"0\" alt=\"Park Customer Dial\" style=\"vertical-align:middle\" /></a>";
|
|
}
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Update Agent screen with values from vicidial_list record
|
|
function UpdateFieldsData()
|
|
{
|
|
var fields_list = update_fields_data + ',';
|
|
update_fields=0;
|
|
update_fields_data='';
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
UpdateFields_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=UpdateFields&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&stage=" + update_fields_data;
|
|
// alert(manual_dial_filter + "\n" +manDiaLnext_query);
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(UpdateFields_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var UDfieldsResponse = null;
|
|
// alert(UpdateFields_query);
|
|
// alert(xmlhttp.responseText);
|
|
UDfieldsResponse = xmlhttp.responseText;
|
|
|
|
var UDfieldsResponse_array=UDfieldsResponse.split("\n");
|
|
|
|
var UDresponse_status = UDfieldsResponse_array[0];
|
|
if (UDresponse_status == 'GOOD')
|
|
{
|
|
var regUDvendor_lead_code = new RegExp("vendor_lead_code,","ig");
|
|
if (fields_list.match(regUDvendor_lead_code))
|
|
{document.vicidial_form.vendor_lead_code.value = UDfieldsResponse_array[1];}
|
|
var regUDsource_id = new RegExp("source_id,","ig");
|
|
if (fields_list.match(regUDsource_id))
|
|
{source_id = UDfieldsResponse_array[2];}
|
|
var regUDgmt_offset_now = new RegExp("gmt_offset_now,","ig");
|
|
if (fields_list.match(regUDgmt_offset_now))
|
|
{document.vicidial_form.gmt_offset_now.value = UDfieldsResponse_array[3];}
|
|
var regUDphone_code = new RegExp("phone_code,","ig");
|
|
if (fields_list.match(regUDphone_code))
|
|
{document.vicidial_form.phone_code.value = UDfieldsResponse_array[4];}
|
|
var regUDphone_number = new RegExp("phone_number,","ig");
|
|
if (fields_list.match(regUDphone_number))
|
|
{
|
|
if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') )
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
if (disable_alter_custphone=='Y')
|
|
{
|
|
tmp_pn.innerHTML = UDfieldsResponse_array[5];
|
|
}
|
|
}
|
|
document.vicidial_form.phone_number.value = UDfieldsResponse_array[5];
|
|
}
|
|
var regUDtitle = new RegExp("title,","ig");
|
|
if (fields_list.match(regUDtitle))
|
|
{document.vicidial_form.title.value = UDfieldsResponse_array[6];}
|
|
var regUDfirst_name = new RegExp("first_name,","ig");
|
|
if (fields_list.match(regUDfirst_name))
|
|
{document.vicidial_form.first_name.value = UDfieldsResponse_array[7];}
|
|
var regUDmiddle_initial = new RegExp("middle_initial,","ig");
|
|
if (fields_list.match(regUDmiddle_initial))
|
|
{document.vicidial_form.middle_initial.value = UDfieldsResponse_array[8];}
|
|
var regUDlast_name = new RegExp("last_name,","ig");
|
|
if (fields_list.match(regUDlast_name))
|
|
{document.vicidial_form.last_name.value = UDfieldsResponse_array[9];}
|
|
var regUDaddress1 = new RegExp("address1,","ig");
|
|
if (fields_list.match(regUDaddress1))
|
|
{document.vicidial_form.address1.value = UDfieldsResponse_array[10];}
|
|
var regUDaddress2 = new RegExp("address2,","ig");
|
|
if (fields_list.match(regUDaddress2))
|
|
{document.vicidial_form.address2.value = UDfieldsResponse_array[11];}
|
|
var regUDaddress3 = new RegExp("address3,","ig");
|
|
if (fields_list.match(regUDaddress3))
|
|
{document.vicidial_form.address3.value = UDfieldsResponse_array[12];}
|
|
var regUDcity = new RegExp("city,","ig");
|
|
if (fields_list.match(regUDcity))
|
|
{document.vicidial_form.city.value = UDfieldsResponse_array[13];}
|
|
var regUDstate = new RegExp("state,","ig");
|
|
if (fields_list.match(regUDstate))
|
|
{document.vicidial_form.state.value = UDfieldsResponse_array[14];}
|
|
var regUDprovince = new RegExp("province,","ig");
|
|
if (fields_list.match(regUDprovince))
|
|
{document.vicidial_form.province.value = UDfieldsResponse_array[15];}
|
|
var regUDpostal_code = new RegExp("postal_code,","ig");
|
|
if (fields_list.match(regUDpostal_code))
|
|
{document.vicidial_form.postal_code.value = UDfieldsResponse_array[16];}
|
|
var regUDcountry_code = new RegExp("country_code,","ig");
|
|
if (fields_list.match(regUDcountry_code))
|
|
{document.vicidial_form.country_code.value = UDfieldsResponse_array[17];}
|
|
var regUDgender = new RegExp("gender,","ig");
|
|
if (fields_list.match(regUDgender))
|
|
{
|
|
document.vicidial_form.gender.value = UDfieldsResponse_array[18];
|
|
if (hide_gender > 0)
|
|
{
|
|
document.vicidial_form.gender_list.value = UDfieldsResponse_array[18];
|
|
}
|
|
else
|
|
{
|
|
var gIndex = 0;
|
|
if (document.vicidial_form.gender.value == 'M') {var gIndex = 1;}
|
|
if (document.vicidial_form.gender.value == 'F') {var gIndex = 2;}
|
|
document.getElementById("gender_list").selectedIndex = gIndex;
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
}
|
|
}
|
|
var regUDdate_of_birth = new RegExp("date_of_birth,","ig");
|
|
if (fields_list.match(regUDdate_of_birth))
|
|
{document.vicidial_form.date_of_birth.value = UDfieldsResponse_array[19];}
|
|
var regUDalt_phone = new RegExp("alt_phone,","ig");
|
|
if (fields_list.match(regUDalt_phone))
|
|
{document.vicidial_form.alt_phone.value = UDfieldsResponse_array[20];}
|
|
var regUDemail = new RegExp("email,","ig");
|
|
if (fields_list.match(regUDemail))
|
|
{document.vicidial_form.email.value = UDfieldsResponse_array[21];}
|
|
var regUDsecurity_phrase = new RegExp("security_phrase,","ig");
|
|
if (fields_list.match(regUDsecurity_phrase))
|
|
{document.vicidial_form.security_phrase.value = UDfieldsResponse_array[22];}
|
|
var regUDcomments = new RegExp("comments,","ig");
|
|
if (fields_list.match(regUDcomments))
|
|
{
|
|
var REGcommentsNL = new RegExp("!N","g");
|
|
UDfieldsResponse_array[23] = UDfieldsResponse_array[23].replace(REGcommentsNL, "\n");
|
|
if ( (OtherTab == '1') && (comments_all_tabs == 'ENABLED') )
|
|
{document.vicidial_form.other_tab_comments.value = UDfieldsResponse_array[23];}
|
|
else
|
|
{document.vicidial_form.comments.value = UDfieldsResponse_array[23];}
|
|
}
|
|
var regUDrank = new RegExp("rank,","ig");
|
|
if (fields_list.match(regUDrank))
|
|
{document.vicidial_form.rank.value = UDfieldsResponse_array[24];}
|
|
var regUDowner = new RegExp("owner,","ig");
|
|
if (fields_list.match(regUDowner))
|
|
{document.vicidial_form.owner.value = UDfieldsResponse_array[25];}
|
|
var regUDformreload = new RegExp("formreload,","ig");
|
|
if (fields_list.match(regUDformreload))
|
|
{FormContentsLoad();}
|
|
|
|
// JOEJ 082812 - new for email feature
|
|
var regUDemailreload = new RegExp("emailreload,","ig");
|
|
if (fields_list.match(regUDemailreload))
|
|
{EmailContentsLoad();}
|
|
|
|
// JOEJ 060514 - new for chat feature
|
|
var regUDchatreload = new RegExp("chatreload,","ig");
|
|
if (fields_list.match(regUDchatreload))
|
|
{CustomerChatContentsLoad();}
|
|
|
|
var regWFAcustom = new RegExp("^VAR","ig");
|
|
if (VDIC_web_form_address.match(regWFAcustom))
|
|
{
|
|
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','CUSTOM');
|
|
TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','DEFAULT','1');
|
|
}
|
|
|
|
if (VDIC_web_form_address_two.match(regWFAcustom))
|
|
{
|
|
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','CUSTOM');
|
|
TEMP_VDIC_web_form_address_two = TEMP_VDIC_web_form_address_two.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','DEFAULT','2');
|
|
}
|
|
|
|
if (VDIC_web_form_address_three.match(regWFAcustom))
|
|
{
|
|
TEMP_VDIC_web_form_address_three = URLDecode(VDIC_web_form_address_three,'YES','CUSTOM');
|
|
TEMP_VDIC_web_form_address_three = TEMP_VDIC_web_form_address_three.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
TEMP_VDIC_web_form_address_three = URLDecode(VDIC_web_form_address_three,'YES','DEFAULT','3');
|
|
}
|
|
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormRefresH();\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform.gif"); ?>\" border=\"0\" alt=\"Web Form\" /></a>\n";
|
|
if (enable_second_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_two + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormTwoRefresH();\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform_two.gif"); ?>\" border=\"0\" alt=\"Web Form 2\" /></a>\n";
|
|
}
|
|
if (enable_third_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_three + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormThreeRefresH();\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform_three.gif"); ?>\" border=\"0\" alt=\"Web Form 3\" /></a>\n";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
alert_box("Update Fields Error!: " + xmlhttp.responseText);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send the Manual Dial Next Number request
|
|
function ManualDialNext(mdnCBid,mdnBDleadid,mdnDiaLCodE,mdnPhonENumbeR,mdnStagE,mdVendorid,mdgroupalias,mdtype,MDNclick)
|
|
{
|
|
if (MDNclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----ManualDialNext---" + mdnCBid + " " + mdnBDleadid + " " + mdnDiaLCodE + " " + mdnPhonENumbeR + " " + mdnStagE + " " + mdVendorid + " " + mdgroupalias + " " + mdtype + "|";}
|
|
UpdatESettingS();
|
|
if (waiting_on_dispo > 0)
|
|
{
|
|
alert_box("<?php echo _QXZ("System Delay, Please try again"); ?><BR><font size=1><?php echo _QXZ("code:"); ?>" + agent_log_id + " - " + waiting_on_dispo + " - " + manual_auto_hotkey_wait + "</font>");
|
|
|
|
dial_next_failed=1;
|
|
var alert_displayed=0;
|
|
trigger_ready=1;
|
|
alt_phone_dialing=starting_alt_phone_dialing;
|
|
auto_dial_level=starting_dial_level;
|
|
MainPanelToFront();
|
|
CalLBacKsCounTCheck();
|
|
|
|
if (starting_dial_level == 0)
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
|
|
}
|
|
else
|
|
{
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=starting_dial_level;
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif"); ?>\" border=\"0\" alt=\"You are paused\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
inOUT = 'OUT';
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=0;
|
|
|
|
if (VDRP_stage != 'PAUSED')
|
|
{
|
|
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','',"DIALNEXT",'1','NXDIAL');
|
|
|
|
// PauseCodeSelect_submit("NXDIAL");
|
|
}
|
|
else
|
|
{auto_dial_level=starting_dial_level;}
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif"); ?>\" border=\"0\" alt=\"pause button disabled\" /><br /><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber_OFF.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" />";
|
|
}
|
|
else
|
|
{
|
|
if (active_ingroup_dial.length < 1)
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber_OFF.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" />";
|
|
}
|
|
}
|
|
var manual_dial_only_type_flag = '';
|
|
if ( (mdtype == 'ALT') || (mdtype == 'ADDR3') )
|
|
{
|
|
agent_dialed_type = mdtype;
|
|
agent_dialed_number = mdnPhonENumbeR;
|
|
if (mdtype == 'ALT')
|
|
{manual_dial_only_type_flag = 'ALTPhonE';}
|
|
if (mdtype == 'ADDR3')
|
|
{manual_dial_only_type_flag = 'AddresS3';}
|
|
}
|
|
if ( (document.vicidial_form.LeadPreview.checked==true) && (active_ingroup_dial.length < 1) )
|
|
{
|
|
reselect_preview_dial = 1;
|
|
in_lead_preview_state = 1;
|
|
var man_preview = 'YES';
|
|
|
|
if (alt_phone_dialing == 1)
|
|
{
|
|
var man_status = "Preview the Lead then <a href=\"#\" onclick=\"ManualDialOnly('" + manual_dial_only_type_flag + "','YES')\"><font class=\"preview_text\"> <?php echo _QXZ("DIAL LEAD"); ?></font></a> or <a href=\"#\" onclick=\"ManualDialSkip('YES')\"><font class=\"preview_text\"><?php echo _QXZ("SKIP LEAD"); ?></font></a> <a href=\"#\" onclick=\"ManualDialOnly('ALTPhonE','YES')\"><font class=\"preview_text\"><?php echo _QXZ("ALT PHONE"); ?></font></a> or <a href=\"#\" onclick=\"ManualDialOnly('AddresS3','YES')\"><font class=\"preview_text\"><?php echo _QXZ("ADDRESS3"); ?></font></a>";
|
|
if (manual_preview_dial=='PREVIEW_ONLY')
|
|
{
|
|
var man_status = "Preview the Lead then <a href=\"#\" onclick=\"ManualDialOnly('" + manual_dial_only_type_flag + "','YES')\"><font class=\"preview_text\"> <?php echo _QXZ("DIAL LEAD"); ?></font></a> <a href=\"#\" onclick=\"ManualDialOnly('ALTPhonE','YES')\"><font class=\"preview_text\"><?php echo _QXZ("ALT PHONE"); ?></font></a> or <a href=\"#\" onclick=\"ManualDialOnly('AddresS3','YES')\"><font class=\"preview_text\"><?php echo _QXZ("ADDRESS3"); ?></font></a>";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
var man_status = "Preview the Lead then <a href=\"#\" onclick=\"ManualDialOnly('" + manual_dial_only_type_flag + "','YES')\"><font class=\"preview_text\"> <?php echo _QXZ("DIAL LEAD"); ?></font></a> or <a href=\"#\" onclick=\"ManualDialSkip('YES')\"><font class=\"preview_text\"><?php echo _QXZ("SKIP LEAD"); ?></font></a>";
|
|
if (manual_preview_dial=='PREVIEW_ONLY')
|
|
{
|
|
var man_status = "<?php echo _QXZ("Preview the Lead then"); ?> <a href=\"#\" onclick=\"ManualDialOnly('" + manual_dial_only_type_flag + "','YES')\"><font class=\"preview_text\"> <?php echo _QXZ("DIAL LEAD"); ?></font></a>";
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
reselect_preview_dial = 0;
|
|
var man_preview = 'NO';
|
|
var man_status = "<?php echo _QXZ("Waiting for Ring..."); ?>";
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
if (cid_choice.length > 3)
|
|
{var call_cid = cid_choice;}
|
|
else
|
|
{
|
|
var call_cid = campaign_cid;
|
|
if (manual_dial_cid == 'AGENT_PHONE')
|
|
{
|
|
cid_lock=1;
|
|
call_cid = outbound_cid;
|
|
}
|
|
}
|
|
if (prefix_choice.length > 0)
|
|
{var call_prefix = prefix_choice;}
|
|
else
|
|
{var call_prefix = manual_dial_prefix;}
|
|
|
|
manDiaLnext_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLnextCaLL&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ext_context=" + ext_context + "&dial_timeout=" + manual_dial_timeout + "&dial_prefix=" + call_prefix + "&campaign_cid=" + call_cid + "&preview=" + man_preview + "&agent_log_id=" + agent_log_id + "&callback_id=" + mdnCBid + "&lead_id=" + mdnBDleadid + "&phone_code=" + mdnDiaLCodE + "&phone_number=" + mdnPhonENumbeR + "&list_id=" + mdnLisT_id + "&stage=" + mdnStagE + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&omit_phone_code=" + omit_phone_code + "&manual_dial_filter=" + manual_dial_filter + "&manual_dial_search_filter=" + manual_dial_search_filter + "&vendor_lead_code=" + mdVendorid + "&usegroupalias=" + mdgroupalias + "&account=" + active_group_alias + "&agent_dialed_number=" + agent_dialed_number + "&agent_dialed_type=" + agent_dialed_type + "&vtiger_callback_id=" + vtiger_callback_id + "&dial_method=" + dial_method + "&manual_dial_call_time_check=" + manual_dial_call_time_check + "&qm_extension=" + qm_extension + "&dial_ingroup=" + active_ingroup_dial + "&nocall_dial_flag=" + nocall_dial_flag + "&cid_lock=" + cid_lock;
|
|
// alert(manual_dial_filter + "\n" +manDiaLnext_query);
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLnext_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDnextResponse = null;
|
|
// alert(manDiaLnext_query + "\n" + xmlhttp.responseText);
|
|
// document.getElementById("debugbottomspan").innerHTML = manDiaLnext_query + "\n" + xmlhttp.responseText;
|
|
MDnextResponse = xmlhttp.responseText;
|
|
|
|
if (active_ingroup_dial.length > 0)
|
|
{
|
|
AutoDial_ReSume_PauSe("VDADready",'','','NO_STATUS_CHANGE');
|
|
AutoDialWaiting=1;
|
|
}
|
|
else
|
|
{
|
|
var MDnextResponse_array=MDnextResponse.split("\n");
|
|
MDnextCID = MDnextResponse_array[0];
|
|
LastCallCID = MDnextResponse_array[0];
|
|
|
|
var regMNCvar = new RegExp("HOPPER EMPTY","ig");
|
|
var regMDFvarDNC = new RegExp("DNC","ig");
|
|
var regMDFvarCAMP = new RegExp("CAMPLISTS","ig");
|
|
var regMDFvarTIME = new RegExp("OUTSIDE","ig");
|
|
if ( (MDnextCID.match(regMNCvar)) || (MDnextCID.match(regMDFvarDNC)) || (MDnextCID.match(regMDFvarCAMP)) || (MDnextCID.match(regMDFvarTIME)) )
|
|
{
|
|
dial_next_failed=1;
|
|
var alert_displayed=0;
|
|
trigger_ready=1;
|
|
alt_phone_dialing=starting_alt_phone_dialing;
|
|
auto_dial_level=starting_dial_level;
|
|
MainPanelToFront();
|
|
CalLBacKsCounTCheck();
|
|
InternalChatsCheck();
|
|
|
|
if (MDnextCID.match(regMNCvar))
|
|
{alert_box("<?php echo _QXZ("No more leads in the hopper for campaign:"); ?>\n" + campaign); alert_displayed=1;}
|
|
if (MDnextCID.match(regMDFvarDNC))
|
|
{alert_box("<?php echo _QXZ("This phone number is in the DNC list:"); ?>\n" + mdnPhonENumbeR); alert_displayed=1;}
|
|
if (MDnextCID.match(regMDFvarCAMP))
|
|
{alert_box("<?php echo _QXZ("This phone number is not in the campaign lists:"); ?>\n" + mdnPhonENumbeR); alert_displayed=1;}
|
|
if (MDnextCID.match(regMDFvarTIME))
|
|
{alert_box("<?php echo _QXZ("This phone number is outside of the local call time:"); ?>\n" + mdnPhonENumbeR); alert_displayed=1;}
|
|
if (alert_displayed==0)
|
|
{alert_box("<?php echo _QXZ("Unspecified error:"); ?>\n" + mdnPhonENumbeR + "|" + MDnextCID); alert_displayed=1;}
|
|
|
|
if (starting_dial_level == 0)
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
|
|
}
|
|
else
|
|
{
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=starting_dial_level;
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif"); ?>\" border=\"0\" alt=\"You are paused\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
fronter = user;
|
|
LasTCID = MDnextResponse_array[0];
|
|
document.vicidial_form.lead_id.value = MDnextResponse_array[1];
|
|
LeaDPreVDispO = MDnextResponse_array[2];
|
|
document.vicidial_form.vendor_lead_code.value = MDnextResponse_array[4];
|
|
document.vicidial_form.list_id.value = MDnextResponse_array[5];
|
|
document.vicidial_form.gmt_offset_now.value = MDnextResponse_array[6];
|
|
document.vicidial_form.phone_code.value = MDnextResponse_array[7];
|
|
if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') )
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
if (disable_alter_custphone=='Y')
|
|
{
|
|
tmp_pn.innerHTML = MDnextResponse_array[8];
|
|
}
|
|
}
|
|
document.vicidial_form.phone_number.value = MDnextResponse_array[8];
|
|
document.vicidial_form.title.value = MDnextResponse_array[9];
|
|
document.vicidial_form.first_name.value = MDnextResponse_array[10];
|
|
document.vicidial_form.middle_initial.value = MDnextResponse_array[11];
|
|
document.vicidial_form.last_name.value = MDnextResponse_array[12];
|
|
document.vicidial_form.address1.value = MDnextResponse_array[13];
|
|
document.vicidial_form.address2.value = MDnextResponse_array[14];
|
|
document.vicidial_form.address3.value = MDnextResponse_array[15];
|
|
document.vicidial_form.city.value = MDnextResponse_array[16];
|
|
document.vicidial_form.state.value = MDnextResponse_array[17];
|
|
document.vicidial_form.province.value = MDnextResponse_array[18];
|
|
document.vicidial_form.postal_code.value = MDnextResponse_array[19];
|
|
document.vicidial_form.country_code.value = MDnextResponse_array[20];
|
|
document.vicidial_form.gender.value = MDnextResponse_array[21];
|
|
document.vicidial_form.date_of_birth.value = MDnextResponse_array[22];
|
|
document.vicidial_form.alt_phone.value = MDnextResponse_array[23];
|
|
document.vicidial_form.email.value = MDnextResponse_array[24];
|
|
document.vicidial_form.security_phrase.value = MDnextResponse_array[25];
|
|
var REGcommentsNL = new RegExp("!N","g");
|
|
MDnextResponse_array[26] = MDnextResponse_array[26].replace(REGcommentsNL, "\n");
|
|
document.vicidial_form.comments.value = MDnextResponse_array[26];
|
|
document.vicidial_form.called_count.value = MDnextResponse_array[27];
|
|
previous_called_count = MDnextResponse_array[27];
|
|
previous_dispo = MDnextResponse_array[2];
|
|
CBentry_time = MDnextResponse_array[28];
|
|
CBcallback_time = MDnextResponse_array[29];
|
|
CBuser = MDnextResponse_array[30];
|
|
CBcomments = MDnextResponse_array[31];
|
|
dialed_number = MDnextResponse_array[32];
|
|
dialed_label = MDnextResponse_array[33];
|
|
source_id = MDnextResponse_array[34];
|
|
document.vicidial_form.rank.value = MDnextResponse_array[35];
|
|
document.vicidial_form.owner.value = MDnextResponse_array[36];
|
|
// CalL_ScripT_id = MDnextResponse_array[37];
|
|
script_recording_delay = MDnextResponse_array[38];
|
|
CalL_XC_a_NuMber = MDnextResponse_array[39];
|
|
CalL_XC_b_NuMber = MDnextResponse_array[40];
|
|
CalL_XC_c_NuMber = MDnextResponse_array[41];
|
|
CalL_XC_d_NuMber = MDnextResponse_array[42];
|
|
CalL_XC_e_NuMber = MDnextResponse_array[43];
|
|
document.vicidial_form.entry_list_id.value = MDnextResponse_array[44];
|
|
custom_field_names = MDnextResponse_array[45];
|
|
custom_field_values = MDnextResponse_array[46];
|
|
custom_field_types = MDnextResponse_array[47];
|
|
var list_webform = MDnextResponse_array[48];
|
|
var list_webform_two = MDnextResponse_array[49];
|
|
post_phone_time_diff_alert_message = MDnextResponse_array[50];
|
|
//Added By Poundteam for Audited Comments (Manual Dial Section Only)
|
|
if (qc_enabled > 0)
|
|
{
|
|
document.vicidial_form.ViewCommentButton.value = MDnextResponse_array[51];
|
|
document.vicidial_form.audit_comments_button.value = MDnextResponse_array[51];
|
|
if (comments_all_tabs == 'ENABLED')
|
|
{document.vicidial_form.OtherViewCommentButton.value = MDnextResponse_array[51];}
|
|
var REGACcomments = new RegExp("!N","g");
|
|
var REGACfontbegin = new RegExp("--------ADMINFONTBEGIN--------","g");
|
|
var REGACfontend = new RegExp("--------ADMINFONTEND--------","g");
|
|
MDnextResponse_array[52] = MDnextResponse_array[52].replace(REGACcomments, "\n");
|
|
MDnextResponse_array[52] = MDnextResponse_array[52].replace(REGACfontbegin, "<font color=red>");
|
|
MDnextResponse_array[52] = MDnextResponse_array[52].replace(REGACfontend, "</font>");
|
|
document.getElementById("audit_comments").innerHTML = MDnextResponse_array[52];
|
|
if ( ( (qc_comment_history=='AUTO_OPEN') || (qc_comment_history=='AUTO_OPEN_ALLOW_MINIMIZE') ) && (MDnextResponse_array[51]!='0') && (MDnextResponse_array[51]!='') )
|
|
{ViewComments('ON');}
|
|
}
|
|
//END section Added By Poundteam for Audited Comments
|
|
|
|
document.vicidial_form.list_name.value = MDnextResponse_array[53];
|
|
var list_webform_three = MDnextResponse_array[54];
|
|
CalL_ScripT_color = MDnextResponse_array[55];
|
|
document.vicidial_form.list_description.value = MDnextResponse_array[56];
|
|
entry_date = MDnextResponse_array[57];
|
|
status_group_statuses_data = MDnextResponse_array[58];
|
|
last_call_date = MDnextResponse_array[59];
|
|
|
|
// build statuses list for disposition screen
|
|
VARstatuses = [];
|
|
VARstatusnames = [];
|
|
VARSELstatuses = [];
|
|
VARCBstatuses = [];
|
|
VARMINstatuses = [];
|
|
VARMAXstatuses = [];
|
|
VARCBstatusesLIST = '';
|
|
VD_statuses_ct = 0;
|
|
VARSELstatuses_ct = 0;
|
|
gVARstatuses = [];
|
|
gVARstatusnames = [];
|
|
gVARSELstatuses = [];
|
|
gVARCBstatuses = [];
|
|
gVARMINstatuses = [];
|
|
gVARMAXstatuses = [];
|
|
gVARCBstatusesLIST = '';
|
|
gVD_statuses_ct = 0;
|
|
gVARSELstatuses_ct = 0;
|
|
|
|
if (status_group_statuses_data.length > 7)
|
|
{
|
|
var gVARstatusesRAW=status_group_statuses_data.split(',');
|
|
var gVARstatusesRAWct = gVARstatusesRAW.length;
|
|
var loop_gct=0;
|
|
while (loop_gct < gVARstatusesRAWct)
|
|
{
|
|
var gVARstatusesRAWtemp = gVARstatusesRAW[loop_gct];
|
|
var gVARstatusesDETAILS = gVARstatusesRAWtemp.split('|');
|
|
gVARstatuses[loop_gct] = gVARstatusesDETAILS[0];
|
|
gVARstatusnames[loop_gct] = gVARstatusesDETAILS[1];
|
|
gVARSELstatuses[loop_gct] = 'Y';
|
|
gVARCBstatuses[loop_gct] = gVARstatusesDETAILS[2];
|
|
gVARMINstatuses[loop_gct] = gVARstatusesDETAILS[3];
|
|
gVARMAXstatuses[loop_gct] = gVARstatusesDETAILS[4];
|
|
if (gVARCBstatuses[loop_gct] == 'Y')
|
|
{gVARCBstatusesLIST = gVARCBstatusesLIST + " " + gVARstatusesDETAILS[0];}
|
|
gVD_statuses_ct++;
|
|
gVARSELstatuses_ct++;
|
|
|
|
loop_gct++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
gVARstatuses = cVARstatuses;
|
|
gVARstatusnames = cVARstatusnames;
|
|
gVARSELstatuses = cVARSELstatuses;
|
|
gVARCBstatuses = cVARCBstatuses;
|
|
gVARMINstatuses = cVARMINstatuses;
|
|
gVARMAXstatuses = cVARMAXstatuses;
|
|
gVARCBstatusesLIST = cVARCBstatusesLIST;
|
|
gVD_statuses_ct = cVD_statuses_ct;
|
|
gVARSELstatuses_ct = cVARSELstatuses_ct;
|
|
}
|
|
|
|
VARstatuses = sVARstatuses.concat(gVARstatuses);
|
|
VARstatusnames = sVARstatusnames.concat(gVARstatusnames);
|
|
VARSELstatuses = sVARSELstatuses.concat(gVARSELstatuses);
|
|
VARCBstatuses = sVARCBstatuses.concat(gVARCBstatuses);
|
|
VARMINstatuses = sVARMINstatuses.concat(gVARMINstatuses);
|
|
VARMAXstatuses = sVARMAXstatuses.concat(gVARMAXstatuses);
|
|
VARCBstatusesLIST = sVARCBstatusesLIST + ' ' + gVARCBstatusesLIST + ' ';
|
|
VD_statuses_ct = (Number(sVD_statuses_ct) + Number(gVD_statuses_ct));
|
|
VARSELstatuses_ct = (Number(sVARSELstatuses_ct) + Number(gVARSELstatuses_ct));
|
|
|
|
// document.getElementById("debugbottomspan").innerHTML = VARCBstatusesLIST + '<br />' + gVARCBstatusesLIST + '|' + cVARCBstatusesLIST + '|' + gVARstatusesDETAILS[2] + '|' + MDnextResponse_array[58] + '|' + loop_gct;
|
|
|
|
var HKdebug='';
|
|
var HKboxAtemp='';
|
|
var HKboxBtemp='';
|
|
var HKboxCtemp='';
|
|
if (HK_statuses_camp > 0)
|
|
{
|
|
hotkeys = [];
|
|
var temp_HK_valid_ct=0;
|
|
while (HK_statuses_camp > temp_HK_valid_ct)
|
|
{
|
|
var temp_VARstatuses_ct=0;
|
|
while (VD_statuses_ct > temp_VARstatuses_ct)
|
|
{
|
|
if (HKstatuses[temp_HK_valid_ct] == VARstatuses[temp_VARstatuses_ct])
|
|
{
|
|
hotkeys[HKhotkeys[temp_HK_valid_ct]] = HKstatuses[temp_HK_valid_ct] + " ----- " + HKstatusnames[temp_HK_valid_ct];
|
|
|
|
if ( (HKhotkeys[temp_HK_valid_ct] >= 1) && (HKhotkeys[temp_HK_valid_ct] <= 3) )
|
|
{
|
|
HKboxAtemp = HKboxAtemp + "<font class=\"skb_text\">" + HKhotkeys[temp_HK_valid_ct] + "</font> - " + HKstatuses[temp_HK_valid_ct] + " - " + HKstatusnames[temp_HK_valid_ct] + "<br />";
|
|
}
|
|
if ( (HKhotkeys[temp_HK_valid_ct] >= 4) && (HKhotkeys[temp_HK_valid_ct] <= 6) )
|
|
{
|
|
HKboxBtemp = HKboxBtemp + "<font class=\"skb_text\">" + HKhotkeys[temp_HK_valid_ct] + "</font> - " + HKstatuses[temp_HK_valid_ct] + " - " + HKstatusnames[temp_HK_valid_ct] + "<br />";
|
|
}
|
|
if ( (HKhotkeys[temp_HK_valid_ct] >= 7) && (HKhotkeys[temp_HK_valid_ct] <= 9) )
|
|
{
|
|
HKboxCtemp = HKboxCtemp + "<font class=\"skb_text\">" + HKhotkeys[temp_HK_valid_ct] + "</font> - " + HKstatuses[temp_HK_valid_ct] + " - " + HKstatusnames[temp_HK_valid_ct] + "<br />";
|
|
}
|
|
|
|
HKdebug = HKdebug + '' + HKhotkeys[temp_HK_valid_ct] + ' ' + HKstatuses[temp_HK_valid_ct] + ' ' + HKstatusnames[temp_HK_valid_ct] + '| ';
|
|
}
|
|
temp_VARstatuses_ct++;
|
|
}
|
|
temp_HK_valid_ct++;
|
|
}
|
|
document.getElementById("HotKeyBoxA").innerHTML = HKboxAtemp;
|
|
document.getElementById("HotKeyBoxB").innerHTML = HKboxBtemp;
|
|
document.getElementById("HotKeyBoxC").innerHTML = HKboxCtemp;
|
|
|
|
// document.getElementById("debugbottomspan").innerHTML = "DEBUG: UnixTime " + HKdebug;
|
|
}
|
|
|
|
if (agent_display_fields.match(adfREGentry_date))
|
|
{document.getElementById("entry_dateDISP").innerHTML = entry_date;}
|
|
if (agent_display_fields.match(adfREGsource_id))
|
|
{document.getElementById("source_idDISP").innerHTML = source_id;}
|
|
if (agent_display_fields.match(adfREGdate_of_birth))
|
|
{document.getElementById("date_of_birthDISP").innerHTML = document.vicidial_form.date_of_birth.value;}
|
|
if (agent_display_fields.match(adfREGrank))
|
|
{document.getElementById("rankDISP").innerHTML = document.vicidial_form.rank.value;}
|
|
if (agent_display_fields.match(adfREGowner))
|
|
{document.getElementById("ownerDISP").innerHTML = document.vicidial_form.owner.value;}
|
|
if (agent_display_fields.match(adfREGlast_local_call_time))
|
|
{document.getElementById("last_local_call_timeDISP").innerHTML = last_call_date;}
|
|
|
|
timer_action = campaign_timer_action;
|
|
timer_action_message = campaign_timer_action_message;
|
|
timer_action_seconds = campaign_timer_action_seconds;
|
|
timer_action_destination = campaign_timer_action_destination;
|
|
|
|
lead_dial_number = dialed_number;
|
|
var dispnum = dialed_number;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
var status_display_content='';
|
|
if (status_display_NAME > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Name:"); ?> " + document.vicidial_form.first_name.value + " " + document.vicidial_form.last_name.value;}
|
|
if (status_display_CALLID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("UID:"); ?> " + MDnextCID;}
|
|
if (status_display_LEADID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Lead:"); ?> " + document.vicidial_form.lead_id.value;}
|
|
if (status_display_LISTID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("List:"); ?> " + document.vicidial_form.list_id.value;}
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " <?php echo _QXZ("Calling:"); ?> " + status_display_number + " " + status_display_content + " " + man_status;
|
|
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
if (hide_gender > 0)
|
|
{
|
|
document.vicidial_form.gender_list.value = MDnextResponse_array[21];
|
|
}
|
|
else
|
|
{
|
|
var gIndex = 0;
|
|
if (document.vicidial_form.gender.value == 'M') {var gIndex = 1;}
|
|
if (document.vicidial_form.gender.value == 'F') {var gIndex = 2;}
|
|
document.getElementById("gender_list").selectedIndex = gIndex;
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
}
|
|
|
|
LeaDDispO='';
|
|
|
|
VDIC_web_form_address = VICIDiaL_web_form_address;
|
|
VDIC_web_form_address_two = VICIDiaL_web_form_address_two;
|
|
VDIC_web_form_address_three = VICIDiaL_web_form_address_three;
|
|
if (list_webform.length > 5) {VDIC_web_form_address=list_webform;}
|
|
if (list_webform_two.length > 5) {VDIC_web_form_address_two=list_webform_two;}
|
|
if (list_webform_three.length > 5) {VDIC_web_form_address_three=list_webform_three;}
|
|
|
|
var regWFAcustom = new RegExp("^VAR","ig");
|
|
if (VDIC_web_form_address.match(regWFAcustom))
|
|
{
|
|
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','CUSTOM');
|
|
TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','DEFAULT','1');
|
|
}
|
|
|
|
if (VDIC_web_form_address_two.match(regWFAcustom))
|
|
{
|
|
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','CUSTOM');
|
|
TEMP_VDIC_web_form_address_two = TEMP_VDIC_web_form_address_two.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','DEFAULT','2');
|
|
}
|
|
|
|
if (VDIC_web_form_address_three.match(regWFAcustom))
|
|
{
|
|
TEMP_VDIC_web_form_address_three = URLDecode(VDIC_web_form_address_three,'YES','CUSTOM');
|
|
TEMP_VDIC_web_form_address_three = TEMP_VDIC_web_form_address_three.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
TEMP_VDIC_web_form_address_three = URLDecode(VDIC_web_form_address_three,'YES','DEFAULT','3');
|
|
}
|
|
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormRefresH();\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform.gif"); ?>\" border=\"0\" alt=\"Web Form\" /></a>\n";
|
|
if (enable_second_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_two + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormTwoRefresH();\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform_two.gif"); ?>\" border=\"0\" alt=\"Web Form 2\" /></a>\n";
|
|
}
|
|
if (enable_third_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanThree").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_three + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormThreeRefresH();\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform_three.gif"); ?>\" border=\"0\" alt=\"Web Form 3\" /></a>\n";
|
|
}
|
|
|
|
if (CBentry_time.length > 2)
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <b> <?php echo _QXZ("PREVIOUS CALLBACK"); ?> </b>";
|
|
document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor;
|
|
document.getElementById("CBcommentsBoxA").innerHTML = "<b><?php echo _QXZ("Last Call:"); ?> </b>" + CBentry_time;
|
|
document.getElementById("CBcommentsBoxB").innerHTML = "<b><?php echo _QXZ("CallBack:"); ?> </b>" + CBcallback_time;
|
|
document.getElementById("CBcommentsBoxC").innerHTML = "<b><?php echo _QXZ("Agent:"); ?> </b>" + CBuser;
|
|
document.getElementById("CBcommentsBoxD").innerHTML = "<b><?php echo _QXZ("Comments:"); ?> </b><br />" + CBcomments;
|
|
if (show_previous_callback == 'ENABLED')
|
|
{showDiv('CBcommentsBox');}
|
|
}
|
|
|
|
if (post_phone_time_diff_alert_message.length > 10)
|
|
{
|
|
document.getElementById("post_phone_time_diff_span_contents").innerHTML = " " + post_phone_time_diff_alert_message + "<br />";
|
|
showDiv('post_phone_time_diff_span');
|
|
}
|
|
|
|
if (CalL_ScripT_color.length > 1)
|
|
{document.getElementById("ScriptContents").style.backgroundColor = CalL_ScripT_color;}
|
|
|
|
if (document.vicidial_form.LeadPreview.checked==false)
|
|
{
|
|
reselect_preview_dial = 0;
|
|
MD_channel_look=1;
|
|
custchannellive=1;
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup('','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_hangupcustomer.gif"); ?>\" border=\"0\" alt=\"Hangup Customer\" /></a>";
|
|
|
|
if ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{all_record = 'YES';}
|
|
|
|
if ( (view_scripts == 1) && (campaign_script.length > 0) )
|
|
{
|
|
var SCRIPT_web_form = 'http://127.0.0.1/testing.php';
|
|
var TEMP_SCRIPT_web_form = URLDecode(SCRIPT_web_form,'YES','DEFAULT','1');
|
|
|
|
if ( (script_recording_delay > 0) && ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') ) )
|
|
{
|
|
delayed_script_load = 'YES';
|
|
RefresHScript('CLEAR');
|
|
}
|
|
else
|
|
{
|
|
load_script_contents('ScriptContents','');
|
|
}
|
|
}
|
|
|
|
if (custom_fields_enabled > 0)
|
|
{
|
|
FormContentsLoad();
|
|
}
|
|
// JOEJ 082812 - new for email feature
|
|
// Will populate email tab in case this is a customer with an email record AND that the user selected a campaign that handles emails instead of phones
|
|
if (email_enabled > 0 && EMAILgroupCOUNT > 0)
|
|
{
|
|
EmailContentsLoad();
|
|
}
|
|
// JOEJ 060514 - new for chat feature
|
|
// Will populate chat tab in case this is a customer awaiting a chat AND the agent selected a campaign that allows chats
|
|
if (chat_enabled > 0 && CHATgroupCOUNT > 0)
|
|
{
|
|
CustomerChatContentsLoad();
|
|
}
|
|
if (get_call_launch == 'SCRIPT')
|
|
{
|
|
if (delayed_script_load == 'YES')
|
|
{
|
|
load_script_contents('ScriptContents','');
|
|
}
|
|
ScriptPanelToFront();
|
|
}
|
|
|
|
if (get_call_launch == 'FORM')
|
|
{
|
|
FormPanelToFront();
|
|
}
|
|
|
|
if (get_call_launch == 'EMAIL')
|
|
{
|
|
EmailPanelToFront();
|
|
}
|
|
|
|
if (get_call_launch == 'CHAT')
|
|
{
|
|
CustomerChatPanelToFront();
|
|
}
|
|
|
|
if (get_call_launch == 'WEBFORM')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
if (get_call_launch == 'WEBFORMTWO')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address_two, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
if (get_call_launch == 'WEBFORMTHREE')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address_three, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (custom_fields_enabled > 0)
|
|
{
|
|
FormContentsLoad();
|
|
}
|
|
if ( (view_scripts == 1) && (campaign_script.length > 0) )
|
|
{
|
|
var SCRIPT_web_form = 'http://127.0.0.1/testing.php';
|
|
var TEMP_SCRIPT_web_form = URLDecode(SCRIPT_web_form,'YES','DEFAULT','1');
|
|
RefresHScript();
|
|
}
|
|
reselect_preview_dial = 1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
|
|
if (document.vicidial_form.LeadPreview.checked==false)
|
|
{
|
|
active_group_alias='';
|
|
cid_choice='';
|
|
prefix_choice='';
|
|
agent_dialed_number='';
|
|
agent_dialed_type='';
|
|
// CalL_ScripT_id='';
|
|
// CalL_ScripT_color='';
|
|
xfer_agent_selected=0;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send the Manual Dial Skip
|
|
function ManualDialSkip(MDSclick)
|
|
{
|
|
if (MDSclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----ManualDialSkip---|";}
|
|
if (manual_dial_in_progress==1)
|
|
{
|
|
alert_box("<?php echo _QXZ("YOU CANNOT SKIP A CALLBACK OR MANUAL DIAL, YOU MUST DIAL THE LEAD"); ?>");
|
|
}
|
|
else
|
|
{
|
|
in_lead_preview_state=0;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=starting_dial_level;
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif"); ?>\" border=\"0\" alt=\"pause button disabled\" /><br /><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber_OFF.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" />";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber_OFF.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" />";
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
manDiaLskip_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLskip&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&lead_id=" + document.vicidial_form.lead_id.value + "&stage=" + previous_dispo + "&called_count=" + previous_called_count + "&campaign=" + campaign;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLskip_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDSnextResponse = null;
|
|
// alert(manDiaLskip_query);
|
|
// alert(xmlhttp.responseText);
|
|
MDSnextResponse = xmlhttp.responseText;
|
|
|
|
var MDSnextResponse_array=MDSnextResponse.split("\n");
|
|
MDSnextCID = MDSnextResponse_array[0];
|
|
if (MDSnextCID == "LEAD NOT REVERTED")
|
|
{
|
|
alert_box("<?php echo _QXZ("Lead was not reverted, there was an error:"); ?>\n" + MDSnextResponse);
|
|
}
|
|
else
|
|
{
|
|
document.vicidial_form.lead_id.value ='';
|
|
document.vicidial_form.vendor_lead_code.value='';
|
|
document.vicidial_form.list_id.value ='';
|
|
document.vicidial_form.list_name.value ='';
|
|
document.vicidial_form.list_description.value='';
|
|
document.vicidial_form.entry_list_id.value ='';
|
|
document.vicidial_form.gmt_offset_now.value ='';
|
|
document.vicidial_form.phone_code.value ='';
|
|
if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') )
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
tmp_pn.innerHTML = ' ';
|
|
}
|
|
document.vicidial_form.phone_number.value ='';
|
|
document.vicidial_form.title.value ='';
|
|
document.vicidial_form.first_name.value ='';
|
|
document.vicidial_form.middle_initial.value ='';
|
|
document.vicidial_form.last_name.value ='';
|
|
document.vicidial_form.address1.value ='';
|
|
document.vicidial_form.address2.value ='';
|
|
document.vicidial_form.address3.value ='';
|
|
document.vicidial_form.city.value ='';
|
|
document.vicidial_form.state.value ='';
|
|
document.vicidial_form.province.value ='';
|
|
document.vicidial_form.postal_code.value ='';
|
|
document.vicidial_form.country_code.value ='';
|
|
document.vicidial_form.gender.value ='';
|
|
document.vicidial_form.date_of_birth.value ='';
|
|
document.vicidial_form.alt_phone.value ='';
|
|
document.vicidial_form.email.value ='';
|
|
document.vicidial_form.security_phrase.value='';
|
|
document.vicidial_form.comments.value ='';
|
|
document.vicidial_form.other_tab_comments.value ='';
|
|
document.getElementById("audit_comments").innerHTML ='';
|
|
if (qc_enabled > 0)
|
|
{
|
|
document.vicidial_form.ViewCommentButton.value ='';
|
|
document.vicidial_form.audit_comments_button.value ='';
|
|
if (comments_all_tabs == 'ENABLED')
|
|
{document.vicidial_form.OtherViewCommentButton.value ='';}
|
|
}
|
|
document.vicidial_form.called_count.value ='';
|
|
document.vicidial_form.rank.value ='';
|
|
document.vicidial_form.owner.value ='';
|
|
VDCL_group_id = '';
|
|
fronter = '';
|
|
previous_called_count = '';
|
|
previous_dispo = '';
|
|
custchannellive=1;
|
|
customer_sec=0;
|
|
xfer_agent_selected=0;
|
|
source_id='';
|
|
entry_date='';
|
|
if (agent_display_fields.match(adfREGentry_date))
|
|
{document.getElementById("entry_dateDISP").innerHTML = ' ';}
|
|
if (agent_display_fields.match(adfREGsource_id))
|
|
{document.getElementById("source_idDISP").innerHTML = ' ';}
|
|
if (agent_display_fields.match(adfREGdate_of_birth))
|
|
{document.getElementById("date_of_birthDISP").innerHTML = ' ';}
|
|
if (agent_display_fields.match(adfREGrank))
|
|
{document.getElementById("rankDISP").innerHTML = ' ';}
|
|
if (agent_display_fields.match(adfREGowner))
|
|
{document.getElementById("ownerDISP").innerHTML = ' ';}
|
|
if (agent_display_fields.match(adfREGlast_local_call_time))
|
|
{document.getElementById("last_local_call_timeDISP").innerHTML = ' ';}
|
|
|
|
if (post_phone_time_diff_alert_message.length > 10)
|
|
{
|
|
document.getElementById("post_phone_time_diff_span_contents").innerHTML = "";
|
|
hideDiv('post_phone_time_diff_span');
|
|
}
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " <?php echo _QXZ("Lead skipped, go on to next lead"); ?>";
|
|
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif"); ?>\" border=\"0\" alt=\"You are paused\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
active_group_alias='';
|
|
cid_choice='';
|
|
prefix_choice='';
|
|
agent_dialed_number='';
|
|
agent_dialed_type='';
|
|
// CalL_ScripT_id='';
|
|
// CalL_ScripT_color='';
|
|
dial_next_failed=0;
|
|
xfer_agent_selected=0;
|
|
RefresHScript('CLEAR');
|
|
ViewComments('OFF','OFF');
|
|
last_call_date='';
|
|
// document.getElementById('vcFormIFrame').src='./vdc_form_display.php?lead_id=&list_id=&stage=WELCOME';
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send the Manual Dial Only - dial the previewed lead
|
|
function ManualDialOnly(taskaltnum,MDOclick)
|
|
{
|
|
if (MDOclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----ManualDialOnly---" + taskaltnum + "|";}
|
|
UpdatESettingS();
|
|
in_lead_preview_state=0;
|
|
inOUT = 'OUT';
|
|
alt_dial_status_display = 0;
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
document.vicidial_form.uniqueid.value='';
|
|
var usegroupalias=0;
|
|
if (taskaltnum == 'ALTPhonE')
|
|
{
|
|
var manDiaLonly_num = document.vicidial_form.alt_phone.value;
|
|
lead_dial_number = document.vicidial_form.alt_phone.value;
|
|
dialed_number = lead_dial_number;
|
|
dialed_label = 'ALT';
|
|
WebFormRefresH('');
|
|
WebFormTwoRefresH('');
|
|
WebFormThreeRefresH('');
|
|
}
|
|
else
|
|
{
|
|
if (taskaltnum == 'AddresS3')
|
|
{
|
|
var manDiaLonly_num = document.vicidial_form.address3.value;
|
|
lead_dial_number = document.vicidial_form.address3.value;
|
|
dialed_number = lead_dial_number;
|
|
dialed_label = 'ADDR3';
|
|
WebFormRefresH('');
|
|
WebFormTwoRefresH('');
|
|
WebFormThreeRefresH('');
|
|
}
|
|
else
|
|
{
|
|
var manDiaLonly_num = document.vicidial_form.phone_number.value;
|
|
lead_dial_number = document.vicidial_form.phone_number.value;
|
|
dialed_number = lead_dial_number;
|
|
dialed_label = 'MAIN';
|
|
WebFormRefresH('');
|
|
WebFormTwoRefresH('');
|
|
WebFormThreeRefresH('');
|
|
}
|
|
}
|
|
if (dialed_label == 'ALT')
|
|
{document.getElementById("CusTInfOSpaN").innerHTML = " <b> <?php echo _QXZ("ALT DIAL NUMBER: ALT"); ?> </b>";}
|
|
if (dialed_label == 'ADDR3')
|
|
{document.getElementById("CusTInfOSpaN").innerHTML = " <b> <?php echo _QXZ("ALT DIAL NUMBER: ADDRESS3"); ?> </b>";}
|
|
last_mdtype = dialed_label;
|
|
var REGalt_dial = new RegExp("X","g");
|
|
if (dialed_label.match(REGalt_dial))
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <b> <?php echo _QXZ("ALT DIAL NUMBER:"); ?> " + dialed_label + "</b>";
|
|
document.getElementById("EAcommentsBoxA").innerHTML = "<b><?php echo _QXZ("Phone Code and Number:"); ?> </b>" + EAphone_code + " " + EAphone_number;
|
|
|
|
var EAactive_link = '';
|
|
if (EAalt_phone_active == 'Y')
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','N');\">Change this phone number to INACTIVE</a>";}
|
|
else
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','Y');\">Change this phone number to ACTIVE</a>";}
|
|
|
|
document.getElementById("EAcommentsBoxB").innerHTML = "<b><?php echo _QXZ("Active:"); ?> </b>" + EAalt_phone_active + "<br />" + EAactive_link;
|
|
document.getElementById("EAcommentsBoxC").innerHTML = "<b><?php echo _QXZ("Alt Count:"); ?> </b>" + EAalt_phone_count;
|
|
document.getElementById("EAcommentsBoxD").innerHTML = "<b><?php echo _QXZ("Notes:"); ?> </b><br />" + EAalt_phone_notes;
|
|
showDiv('EAcommentsBox');
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
if (cid_choice.length > 3)
|
|
{
|
|
var call_cid = cid_choice;
|
|
usegroupalias=1;
|
|
}
|
|
else
|
|
{
|
|
var call_cid = campaign_cid;
|
|
if (manual_dial_cid == 'AGENT_PHONE')
|
|
{
|
|
cid_lock=1;
|
|
call_cid = outbound_cid;
|
|
}
|
|
}
|
|
if (prefix_choice.length > 0)
|
|
{var call_prefix = prefix_choice;}
|
|
else
|
|
{var call_prefix = manual_dial_prefix;}
|
|
|
|
manDiaLonly_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLonly&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&lead_id=" + document.vicidial_form.lead_id.value + "&phone_number=" + manDiaLonly_num + "&phone_code=" + document.vicidial_form.phone_code.value + "&campaign=" + campaign + "&ext_context=" + ext_context + "&dial_timeout=" + manual_dial_timeout + "&dial_prefix=" + call_prefix + "&campaign_cid=" + call_cid + "&omit_phone_code=" + omit_phone_code + "&usegroupalias=" + usegroupalias + "&account=" + active_group_alias + "&agent_dialed_number=" + dialed_number + "&agent_dialed_type=" + dialed_label + "&dial_method=" + dial_method + "&agent_log_id=" + agent_log_id + "&security=" + document.vicidial_form.security_phrase.value + "&qm_extension=" + qm_extension + "&old_CID=" + LastCallCID + "&cid_lock=" + cid_lock;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(manDiaLonly_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var MDOnextResponse = null;
|
|
// alert(manDiaLonly_query);
|
|
// alert(xmlhttp.responseText);
|
|
MDOnextResponse = xmlhttp.responseText;
|
|
|
|
var MDOnextResponse_array=MDOnextResponse.split("\n");
|
|
MDnextCID = MDOnextResponse_array[0];
|
|
LastCallCID = MDOnextResponse_array[0];
|
|
if (agent_log_id.length > 0) {previous_agent_log_id = agent_log_id;}
|
|
agent_log_id = MDOnextResponse_array[1];
|
|
if (MDnextCID == " CALL NOT PLACED")
|
|
{
|
|
alert_box("<?php echo _QXZ("call was not placed, there was an error:"); ?>\n" + MDOnextResponse);
|
|
}
|
|
else
|
|
{
|
|
LasTCID = MDOnextResponse_array[0];
|
|
MD_channel_look=1;
|
|
custchannellive=1;
|
|
|
|
var dispnum = manDiaLonly_num;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
|
|
if (alt_dial_status_display=='0')
|
|
{
|
|
var status_display_content='';
|
|
if (status_display_NAME > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Name:"); ?> " + document.vicidial_form.first_name.value + " " + document.vicidial_form.last_name.value;}
|
|
if (status_display_CALLID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("UID:"); ?> " + MDnextCID;}
|
|
if (status_display_LEADID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Lead:"); ?> " + document.vicidial_form.lead_id.value;}
|
|
if (status_display_LISTID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("List:"); ?> " + document.vicidial_form.list_id.value;}
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " <?php echo _QXZ("Calling:"); ?> " + status_display_number + " " + status_display_content + " <?php echo _QXZ("Waiting for Ring..."); ?>";
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup('','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_hangupcustomer.gif"); ?>\" border=\"0\" alt=\"Hangup Customer\" /></a>";
|
|
}
|
|
if ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{all_record = 'YES';}
|
|
|
|
if (CalL_ScripT_color.length > 1)
|
|
{document.getElementById("ScriptContents").style.backgroundColor = CalL_ScripT_color;}
|
|
if ( (view_scripts == 1) && (campaign_script.length > 0) )
|
|
{
|
|
var SCRIPT_web_form = 'http://127.0.0.1/testing.php';
|
|
var TEMP_SCRIPT_web_form = URLDecode(SCRIPT_web_form,'YES','DEFAULT','1');
|
|
|
|
if ( (script_recording_delay > 0) && ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') ) )
|
|
{
|
|
delayed_script_load = 'YES';
|
|
RefresHScript('CLEAR');
|
|
}
|
|
else
|
|
{
|
|
load_script_contents('ScriptContents','');
|
|
}
|
|
}
|
|
|
|
if (custom_fields_enabled > 0)
|
|
{
|
|
// commented out because it is already loaded and will reset the form
|
|
// FormContentsLoad();
|
|
}
|
|
// JOEJ 082812 - new for email feature
|
|
// Will populate email tab in case this is a customer with an email record
|
|
if (email_enabled > 0)
|
|
{
|
|
EmailContentsLoad();
|
|
}
|
|
// JOEJ 060514 - new for email feature
|
|
// Will populate chat tab in case this is a customer awaiting a chat with an agent
|
|
if (chat_enabled > 0)
|
|
{
|
|
CustomerChatContentsLoad();
|
|
}
|
|
if (get_call_launch == 'SCRIPT')
|
|
{
|
|
if (delayed_script_load == 'YES')
|
|
{
|
|
load_script_contents('ScriptContents','');
|
|
}
|
|
ScriptPanelToFront();
|
|
}
|
|
if (get_call_launch == 'FORM')
|
|
{
|
|
FormPanelToFront();
|
|
}
|
|
if (get_call_launch == 'EMAIL')
|
|
{
|
|
EmailPanelToFront();
|
|
}
|
|
if (get_call_launch == 'CHAT')
|
|
{
|
|
CustomerChatPanelToFront();
|
|
}
|
|
if (get_call_launch == 'WEBFORM')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
if (get_call_launch == 'WEBFORMTWO')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address_two, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
if (get_call_launch == 'WEBFORMTHREE')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address_three, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
active_group_alias='';
|
|
cid_choice='';
|
|
prefix_choice='';
|
|
agent_dialed_number='';
|
|
agent_dialed_type='';
|
|
// CalL_ScripT_id='';
|
|
// CalL_ScripT_color='';
|
|
xfer_agent_selected=0;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Set the client to READY and start looking for calls (VDADready, VDADpause)
|
|
function AutoDial_ReSume_PauSe(taskaction,taskagentlog,taskwrapup,taskstatuschange,temp_reason,temp_auto,temp_auto_code,APRclick)
|
|
{
|
|
if (APRclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----AutoDial_ReSume_PauSe---" + taskaction + " " + taskagentlog + " " + taskstatuschange + " " + temp_reason + " " + temp_auto + " " + temp_auto_code + "|";}
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
alert_box("<?php echo _QXZ("STILL A LIVE CALL! You must hang it up first."); ?>\n" + VD_live_customer_call + "\n" + VDRP_stage);
|
|
button_click_log = button_click_log + "" + SQLdate + "-----ON_CALL_pause_resume_stopped---" + VD_live_customer_call + " " + VDRP_stage + "|";
|
|
}
|
|
else
|
|
{
|
|
if ( (CFAI_sent > 0) && (APRclick=='YES') )
|
|
{
|
|
alert_box_close_counter=10;
|
|
alert_box("<?php echo _QXZ("CHECK-FOR-CALL RUNNING, PLEASE WAIT");?>: " + CFAI_sent);
|
|
button_click_log = button_click_log + "" + SQLdate + "-----CFAI_stopped_pause_click---" + CFAI_sent + " " + taskaction + " " + agent_log_id + "|";
|
|
}
|
|
else
|
|
{
|
|
var add_pause_code='';
|
|
if (taskaction == 'VDADready')
|
|
{
|
|
VDRP_stage = 'READY';
|
|
VDRP_stage_seconds=0;
|
|
safe_pause_counter=0;
|
|
if (INgroupCOUNT > 0)
|
|
{
|
|
if (VICIDiaL_closer_blended == 0)
|
|
{VDRP_stage = 'CLOSER';}
|
|
else
|
|
{VDRP_stage = 'READY';}
|
|
}
|
|
AutoDialReady = 1;
|
|
AutoDialWaiting = 1;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=starting_dial_level;
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif"); ?>\" border=\"0\" alt=\"You are active\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
VDRP_stage = 'PAUSED';
|
|
VDRP_stage_seconds=0;
|
|
AutoDialReady = 0;
|
|
AutoDialWaiting = 0;
|
|
pause_code_counter = 0;
|
|
dial_next_failed=0;
|
|
safe_pause_counter=5;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
auto_dial_level=starting_dial_level;
|
|
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif"); ?>\" border=\"0\" alt=\"You are paused\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
|
|
if ( (agent_pause_codes_active=='FORCE') && (temp_reason != 'LOGOUT') && (temp_reason != 'REQUEUE') && (temp_reason != 'DIALNEXT') && (temp_auto != '1') )
|
|
{
|
|
PauseCodeSelectContent_create();
|
|
}
|
|
if (temp_auto == '1')
|
|
{
|
|
add_pause_code = "&sub_status=" + temp_auto_code;
|
|
}
|
|
}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
autoDiaLready_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=" + taskaction + "&user=" + user + "&pass=" + pass + "&stage=" + VDRP_stage + "&agent_log_id=" + agent_log_id + "&agent_log=" + taskagentlog + "&wrapup=" + taskwrapup + "&campaign=" + campaign + "&dial_method=" + dial_method + "&comments=" + taskstatuschange + add_pause_code + "&qm_extension=" + qm_extension;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(autoDiaLready_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var check_dispo = null;
|
|
check_dispo = xmlhttp.responseText;
|
|
var check_DS_array=check_dispo.split("\n");
|
|
// alert(xmlhttp.responseText + "\n|" + check_DS_array[1] + "\n|" + check_DS_array[2] + "|");
|
|
if (check_DS_array[1] == 'Next agent_log_id:')
|
|
{
|
|
if (agent_log_id.length > 0) {previous_agent_log_id = agent_log_id;}
|
|
var temp_agent_log_id = check_DS_array[2];
|
|
if (temp_agent_log_id === undefined)
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----AJAX_pause_resume_undefined---" + temp_agent_log_id + " " + taskaction + " " + agent_log_id + "|";}
|
|
else
|
|
{agent_log_id = temp_agent_log_id;}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
waiting_on_dispo=0;
|
|
}
|
|
}
|
|
return agent_log_id;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Check to see if there is a call being sent from the auto-dialer to agent conf
|
|
function ReChecKCustoMerChaN()
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
recheckVDAI_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ACTION=VDADREcheckINCOMING" + "&agent_log_id=" + agent_log_id + "&lead_id=" + document.vicidial_form.lead_id.value;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(recheckVDAI_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var recheck_incoming = null;
|
|
recheck_incoming = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
var recheck_VDIC_array=recheck_incoming.split("\n");
|
|
if (recheck_VDIC_array[0] == '1')
|
|
{
|
|
var reVDIC_data_VDAC=recheck_VDIC_array[1].split("|");
|
|
if (reVDIC_data_VDAC[3] == lastcustchannel)
|
|
{
|
|
// do nothing
|
|
}
|
|
else
|
|
{
|
|
// alert("Channel has changed from:\n" + lastcustchannel + '|' + lastcustserverip + "\nto:\n" + reVDIC_data_VDAC[3] + '|' + reVDIC_data_VDAC[4]);
|
|
document.getElementById("callchannel").innerHTML = reVDIC_data_VDAC[3];
|
|
lastcustchannel = reVDIC_data_VDAC[3];
|
|
document.vicidial_form.callserverip.value = reVDIC_data_VDAC[4];
|
|
lastcustserverip = reVDIC_data_VDAC[4];
|
|
custchannellive = 1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// pull the script contents sending the webform variables to the script display script
|
|
function load_script_contents(script_span,script_override)
|
|
{
|
|
var new_script_content = null;
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
NeWscript_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&called_count=" + document.vicidial_form.called_count.value + "&script_override=" + script_override + "&ScrollDIV=1&" + web_form_vars;
|
|
xmlhttp.open('POST', 'vdc_script_display.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(NeWscript_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
new_script_content = xmlhttp.responseText;
|
|
document.getElementById(script_span).innerHTML = new_script_content;
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Alternate phone number change
|
|
function alt_phone_change(APCphone,APCcount,APCleadID,APCactive)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----alt_phone_change---" + APCphone + " " + APCcount + " " + APCleadID + " " + APCactive + "|";
|
|
|
|
var EAactive_link = '';
|
|
if (APCactive == 'Y')
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','N');\"><?php echo _QXZ("Change this phone number to INACTIVE"); ?></a>";}
|
|
else
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','Y');\"><?php echo _QXZ("Change this phone number to ACTIVE"); ?></a>";}
|
|
|
|
document.getElementById("EAcommentsBoxB").innerHTML = "<b>Active: </b>" + EAalt_phone_active + "<br />" + EAactive_link;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
APC_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ACTION=alt_phone_change" + "&phone_number=" + APCphone + "&lead_id=" + APCleadID + "&called_count=" + APCcount + "&stage=" + APCactive;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(APC_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Check to see if there is a call being sent from the auto-dialer to agent conf
|
|
function check_for_auto_incoming()
|
|
{
|
|
if (typeof(xmlhttprequestcheckauto) == "undefined")
|
|
{
|
|
CFAI_sent=1;
|
|
if (safe_pause_counter > 0)
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----safe_pause_CFAI---" + safe_pause_counter + " " + VDRP_stage + "|";}
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
// document.vicidial_form.lead_id.value = '';
|
|
var xmlhttprequestcheckauto=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttprequestcheckauto = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttprequestcheckauto = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttprequestcheckauto = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttprequestcheckauto && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttprequestcheckauto = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttprequestcheckauto)
|
|
{
|
|
checkVDAI_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&orig_pass=" + orig_pass + "&campaign=" + campaign + "&ACTION=VDADcheckINCOMING" + "&agent_log_id=" + agent_log_id + "&phone_login=" + phone_login + "&agent_email=" + LOGemail + "&conf_exten=" + session_id + "&camp_script=" + campaign_script + '' + "&in_script=" + CalL_ScripT_id + "&customer_server_ip=" + lastcustserverip + "&exten=" + extension + "&original_phone_login=" + original_phone_login + "&phone_pass=" + phone_pass + "&VDRP_stage=" + VDRP_stage + "&previous_agent_log_id=" + previous_agent_log_id;
|
|
xmlhttprequestcheckauto.open('POST', 'vdc_db_query.php');
|
|
xmlhttprequestcheckauto.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttprequestcheckauto.send(checkVDAI_query);
|
|
xmlhttprequestcheckauto.onreadystatechange = function()
|
|
{
|
|
if (xmlhttprequestcheckauto.readyState == 4 && xmlhttprequestcheckauto.status == 200)
|
|
{
|
|
var check_incoming = null;
|
|
CFAI_sent=0;
|
|
check_incoming = xmlhttprequestcheckauto.responseText;
|
|
// alert(checkVDAI_query);
|
|
// alert(xmlhttprequestcheckauto.responseText);
|
|
var check_VDIC_array=check_incoming.split("\n");
|
|
if (check_VDIC_array[0] == '1')
|
|
{
|
|
// alert(xmlhttprequestcheckauto.responseText);
|
|
AutoDialWaiting = 0;
|
|
QUEUEpadding = 0;
|
|
UpdatESettingSChecK = 1;
|
|
safe_pause_counter=0;
|
|
// fix for receiving a call just after a pause
|
|
if (VDRP_stage == 'PAUSED')
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----paused_CFAI_caught---" + VDRP_stage + " " + agent_log_id + " " + previous_agent_log_id + "|";
|
|
agent_log_id = previous_agent_log_id;
|
|
}
|
|
|
|
VD_live_customer_call = 1;
|
|
VD_live_call_secondS = 0;
|
|
customer_sec = 0;
|
|
|
|
var VDIC_data_VDAC=check_VDIC_array[1].split("|");
|
|
VDIC_web_form_address = VICIDiaL_web_form_address;
|
|
VDIC_web_form_address_two = VICIDiaL_web_form_address_two;
|
|
VDIC_web_form_address_three = VICIDiaL_web_form_address_three;
|
|
var VDIC_fronter='';
|
|
|
|
var VDIC_data_VDIG=check_VDIC_array[2].split("|");
|
|
if (VDIC_data_VDIG[0].length > 5)
|
|
{VDIC_web_form_address = VDIC_data_VDIG[0];}
|
|
var VDCL_group_name = VDIC_data_VDIG[1];
|
|
var VDCL_group_color = VDIC_data_VDIG[2];
|
|
var VDCL_fronter_display = VDIC_data_VDIG[3];
|
|
VDCL_group_id = VDIC_data_VDIG[4];
|
|
CalL_ScripT_id = VDIC_data_VDIG[5];
|
|
CalL_AutO_LauncH = VDIC_data_VDIG[6];
|
|
CalL_XC_a_Dtmf = VDIC_data_VDIG[7];
|
|
CalL_XC_a_NuMber = VDIC_data_VDIG[8];
|
|
CalL_XC_b_Dtmf = VDIC_data_VDIG[9];
|
|
CalL_XC_b_NuMber = VDIC_data_VDIG[10];
|
|
if ( (VDIC_data_VDIG[11].length > 1) && (VDIC_data_VDIG[11] != '---NONE---') )
|
|
{LIVE_default_xfer_group = VDIC_data_VDIG[11];}
|
|
else
|
|
{LIVE_default_xfer_group = default_xfer_group;}
|
|
|
|
if ( (VDIC_data_VDIG[12].length > 1) && (VDIC_data_VDIG[12]!='DISABLED') )
|
|
{LIVE_campaign_recording = VDIC_data_VDIG[12];}
|
|
else
|
|
{LIVE_campaign_recording = campaign_recording;}
|
|
|
|
if ( (VDIC_data_VDIG[13].length > 1) && (VDIC_data_VDIG[13]!='NONE') )
|
|
{LIVE_campaign_rec_filename = VDIC_data_VDIG[13];}
|
|
else
|
|
{LIVE_campaign_rec_filename = campaign_rec_filename;}
|
|
|
|
if ( (VDIC_data_VDIG[14].length > 1) && (VDIC_data_VDIG[14]!='NONE') )
|
|
{LIVE_default_group_alias = VDIC_data_VDIG[14];}
|
|
else
|
|
{LIVE_default_group_alias = default_group_alias;}
|
|
|
|
if ( (VDIC_data_VDIG[15].length > 1) && (VDIC_data_VDIG[15]!='NONE') )
|
|
{LIVE_caller_id_number = VDIC_data_VDIG[15];}
|
|
else
|
|
{LIVE_caller_id_number = default_group_alias_cid;}
|
|
|
|
if (VDIC_data_VDIG[16].length > 0)
|
|
{LIVE_web_vars = VDIC_data_VDIG[16];}
|
|
else
|
|
{LIVE_web_vars = default_web_vars;}
|
|
|
|
if (VDIC_data_VDIG[17].length > 5)
|
|
{VDIC_web_form_address_two = VDIC_data_VDIG[17];}
|
|
|
|
var call_timer_action = VDIC_data_VDIG[18];
|
|
|
|
if ( (call_timer_action == 'NONE') || (call_timer_action.length < 2) )
|
|
{
|
|
timer_action = campaign_timer_action;
|
|
timer_action_message = campaign_timer_action_message;
|
|
timer_action_seconds = campaign_timer_action_seconds;
|
|
timer_action_destination = campaign_timer_action_destination;
|
|
}
|
|
else
|
|
{
|
|
var call_timer_action_message = VDIC_data_VDIG[19];
|
|
var call_timer_action_seconds = VDIC_data_VDIG[20];
|
|
var call_timer_action_destination = VDIC_data_VDIG[27];
|
|
timer_action = call_timer_action;
|
|
timer_action_message = call_timer_action_message;
|
|
timer_action_seconds = call_timer_action_seconds;
|
|
timer_action_destination = call_timer_action_destination;
|
|
}
|
|
|
|
CalL_XC_c_NuMber = VDIC_data_VDIG[21];
|
|
CalL_XC_d_NuMber = VDIC_data_VDIG[22];
|
|
CalL_XC_e_NuMber = VDIC_data_VDIG[23];
|
|
CalL_XC_e_NuMber = VDIC_data_VDIG[23];
|
|
uniqueid_status_display = VDIC_data_VDIG[24];
|
|
uniqueid_status_prefix = VDIC_data_VDIG[26];
|
|
did_id = VDIC_data_VDIG[28];
|
|
did_extension = VDIC_data_VDIG[29];
|
|
did_pattern = VDIC_data_VDIG[30];
|
|
did_description = VDIC_data_VDIG[31];
|
|
closecallid = VDIC_data_VDIG[32];
|
|
xfercallid = VDIC_data_VDIG[33];
|
|
if (VDIC_data_VDIG[34].length > 5)
|
|
{VDIC_web_form_address_three = VDIC_data_VDIG[34];}
|
|
if (VDIC_data_VDIG[35].length > 1)
|
|
{CalL_ScripT_color = VDIC_data_VDIG[35];}
|
|
|
|
var VDIC_data_VDFR=check_VDIC_array[3].split("|");
|
|
if ( (VDIC_data_VDFR[1].length > 1) && (VDCL_fronter_display == 'Y') )
|
|
{VDIC_fronter = " <?php echo _QXZ("Fronter:"); ?> " + VDIC_data_VDFR[0] + " - " + VDIC_data_VDFR[1];}
|
|
|
|
document.vicidial_form.lead_id.value = VDIC_data_VDAC[0];
|
|
document.vicidial_form.uniqueid.value = VDIC_data_VDAC[1];
|
|
CIDcheck = VDIC_data_VDAC[2];
|
|
CalLCID = VDIC_data_VDAC[2];
|
|
LastCallCID = VDIC_data_VDAC[2];
|
|
document.getElementById("callchannel").innerHTML = VDIC_data_VDAC[3];
|
|
lastcustchannel = VDIC_data_VDAC[3];
|
|
document.vicidial_form.callserverip.value = VDIC_data_VDAC[4];
|
|
lastcustserverip = VDIC_data_VDAC[4];
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
|
|
document.vicidial_form.SecondS.value = 0;
|
|
document.getElementById("SecondSDISP").innerHTML = '0';
|
|
|
|
if (uniqueid_status_display=='ENABLED')
|
|
{custom_call_id = " Call ID " + VDIC_data_VDAC[1];}
|
|
if (uniqueid_status_display=='ENABLED_PREFIX')
|
|
{custom_call_id = " Call ID " + uniqueid_status_prefix + "" + VDIC_data_VDAC[1];}
|
|
if (uniqueid_status_display=='ENABLED_PRESERVE')
|
|
{custom_call_id = " Call ID " + VDIC_data_VDIG[25];}
|
|
|
|
// INSERT VICIDIAL_LOG ENTRY FOR THIS CALL PROCESS
|
|
// DialLog("start");
|
|
|
|
custchannellive=1;
|
|
|
|
LasTCID = check_VDIC_array[4];
|
|
LeaDPreVDispO = check_VDIC_array[6];
|
|
fronter = check_VDIC_array[7];
|
|
document.vicidial_form.vendor_lead_code.value = check_VDIC_array[8];
|
|
document.vicidial_form.list_id.value = check_VDIC_array[9];
|
|
document.vicidial_form.gmt_offset_now.value = check_VDIC_array[10];
|
|
document.vicidial_form.phone_code.value = check_VDIC_array[11];
|
|
if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') )
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
if (disable_alter_custphone=='Y')
|
|
{
|
|
tmp_pn.innerHTML = check_VDIC_array[12];
|
|
}
|
|
}
|
|
document.vicidial_form.phone_number.value = check_VDIC_array[12];
|
|
document.vicidial_form.title.value = check_VDIC_array[13];
|
|
document.vicidial_form.first_name.value = check_VDIC_array[14];
|
|
document.vicidial_form.middle_initial.value = check_VDIC_array[15];
|
|
document.vicidial_form.last_name.value = check_VDIC_array[16];
|
|
document.vicidial_form.address1.value = check_VDIC_array[17];
|
|
document.vicidial_form.address2.value = check_VDIC_array[18];
|
|
document.vicidial_form.address3.value = check_VDIC_array[19];
|
|
document.vicidial_form.city.value = check_VDIC_array[20];
|
|
document.vicidial_form.state.value = check_VDIC_array[21];
|
|
document.vicidial_form.province.value = check_VDIC_array[22];
|
|
document.vicidial_form.postal_code.value = check_VDIC_array[23];
|
|
document.vicidial_form.country_code.value = check_VDIC_array[24];
|
|
document.vicidial_form.gender.value = check_VDIC_array[25];
|
|
document.vicidial_form.date_of_birth.value = check_VDIC_array[26];
|
|
document.vicidial_form.alt_phone.value = check_VDIC_array[27];
|
|
document.vicidial_form.email.value = check_VDIC_array[28];
|
|
document.vicidial_form.security_phrase.value = check_VDIC_array[29];
|
|
var REGcommentsNL = new RegExp("!N","g");
|
|
check_VDIC_array[30] = check_VDIC_array[30].replace(REGcommentsNL, "\n");
|
|
document.vicidial_form.comments.value = check_VDIC_array[30];
|
|
document.vicidial_form.called_count.value = check_VDIC_array[31];
|
|
CBentry_time = check_VDIC_array[32];
|
|
CBcallback_time = check_VDIC_array[33];
|
|
CBuser = check_VDIC_array[34];
|
|
CBcomments = check_VDIC_array[35];
|
|
dialed_number = check_VDIC_array[36];
|
|
dialed_label = check_VDIC_array[37];
|
|
source_id = check_VDIC_array[38];
|
|
EAphone_code = check_VDIC_array[39];
|
|
EAphone_number = check_VDIC_array[40];
|
|
EAalt_phone_notes = check_VDIC_array[41];
|
|
EAalt_phone_active = check_VDIC_array[42];
|
|
EAalt_phone_count = check_VDIC_array[43];
|
|
document.vicidial_form.rank.value = check_VDIC_array[44];
|
|
document.vicidial_form.owner.value = check_VDIC_array[45];
|
|
script_recording_delay = check_VDIC_array[46];
|
|
document.vicidial_form.entry_list_id.value = check_VDIC_array[47];
|
|
custom_field_names = check_VDIC_array[48];
|
|
custom_field_values = check_VDIC_array[49];
|
|
custom_field_types = check_VDIC_array[50];
|
|
//Added By Poundteam for Audited Comments (Manual Dial Section Only)
|
|
if (qc_enabled > 0)
|
|
{
|
|
document.vicidial_form.ViewCommentButton.value = check_VDIC_array[53];
|
|
document.vicidial_form.audit_comments_button.value = check_VDIC_array[53];
|
|
if (comments_all_tabs == 'ENABLED')
|
|
{document.vicidial_form.OtherViewCommentButton.value = check_VDIC_array[53];}
|
|
var REGACcomments = new RegExp("!N","g");
|
|
var REGACfontbegin = new RegExp("--------ADMINFONTBEGIN--------","g");
|
|
var REGACfontend = new RegExp("--------ADMINFONTEND--------","g");
|
|
check_VDIC_array[54] = check_VDIC_array[54].replace(REGACcomments, "\n");
|
|
check_VDIC_array[54] = check_VDIC_array[54].replace(REGACfontbegin, "<font color=red>");
|
|
check_VDIC_array[54] = check_VDIC_array[54].replace(REGACfontend, "</font>");
|
|
document.getElementById("audit_comments").innerHTML = check_VDIC_array[54];
|
|
if ( ( (qc_comment_history=='AUTO_OPEN') || (qc_comment_history=='AUTO_OPEN_ALLOW_MINIMIZE') ) && (check_VDIC_array[53]!='0') && (check_VDIC_array[53]!='') )
|
|
{ViewComments('ON');}
|
|
}
|
|
//END section Added By Poundteam for Audited Comments
|
|
// Add here for AutoDial (VDADcheckINCOMING in vdc_db_query)
|
|
|
|
document.vicidial_form.list_name.value = check_VDIC_array[55];
|
|
// list webform3 - 56
|
|
CalL_ScripT_color = check_VDIC_array[57];
|
|
document.vicidial_form.list_description.value = check_VDIC_array[58];
|
|
entry_date = check_VDIC_array[59];
|
|
did_custom_one = check_VDIC_array[60];
|
|
did_custom_two = check_VDIC_array[61];
|
|
did_custom_three = check_VDIC_array[62];
|
|
did_custom_four = check_VDIC_array[63];
|
|
did_custom_five = check_VDIC_array[64];
|
|
status_group_statuses_data = check_VDIC_array[65];
|
|
last_call_date = check_VDIC_array[66];
|
|
|
|
// build statuses list for disposition screen
|
|
VARstatuses = [];
|
|
VARstatusnames = [];
|
|
VARSELstatuses = [];
|
|
VARCBstatuses = [];
|
|
VARMINstatuses = [];
|
|
VARMAXstatuses = [];
|
|
VARCBstatusesLIST = '';
|
|
VD_statuses_ct = 0;
|
|
VARSELstatuses_ct = 0;
|
|
gVARstatuses = [];
|
|
gVARstatusnames = [];
|
|
gVARSELstatuses = [];
|
|
gVARCBstatuses = [];
|
|
gVARMINstatuses = [];
|
|
gVARMAXstatuses = [];
|
|
gVARCBstatusesLIST = '';
|
|
gVD_statuses_ct = 0;
|
|
gVARSELstatuses_ct = 0;
|
|
|
|
if (status_group_statuses_data.length > 7)
|
|
{
|
|
var gVARstatusesRAW=status_group_statuses_data.split(',');
|
|
var gVARstatusesRAWct = gVARstatusesRAW.length;
|
|
var loop_gct=0;
|
|
while (loop_gct < gVARstatusesRAWct)
|
|
{
|
|
var gVARstatusesRAWtemp = gVARstatusesRAW[loop_gct];
|
|
var gVARstatusesDETAILS = gVARstatusesRAWtemp.split('|');
|
|
gVARstatuses[loop_gct] = gVARstatusesDETAILS[0];
|
|
gVARstatusnames[loop_gct] = gVARstatusesDETAILS[1];
|
|
gVARSELstatuses[loop_gct] = 'Y';
|
|
gVARCBstatuses[loop_gct] = gVARstatusesDETAILS[2];
|
|
gVARMINstatuses[loop_gct] = gVARstatusesDETAILS[3];
|
|
gVARMAXstatuses[loop_gct] = gVARstatusesDETAILS[4];
|
|
if (gVARCBstatuses[loop_gct] == 'Y')
|
|
{gVARCBstatusesLIST = gVARCBstatusesLIST + " " + gVARstatusesDETAILS[0];}
|
|
gVD_statuses_ct++;
|
|
gVARSELstatuses_ct++;
|
|
|
|
loop_gct++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
gVARstatuses = cVARstatuses;
|
|
gVARstatusnames = cVARstatusnames;
|
|
gVARSELstatuses = cVARSELstatuses;
|
|
gVARCBstatuses = cVARCBstatuses;
|
|
gVARMINstatuses = cVARMINstatuses;
|
|
gVARMAXstatuses = cVARMAXstatuses;
|
|
gVARCBstatusesLIST = cVARCBstatusesLIST;
|
|
gVD_statuses_ct = cVD_statuses_ct;
|
|
gVARSELstatuses_ct = cVARSELstatuses_ct;
|
|
}
|
|
|
|
VARstatuses = sVARstatuses.concat(gVARstatuses);
|
|
VARstatusnames = sVARstatusnames.concat(gVARstatusnames);
|
|
VARSELstatuses = sVARSELstatuses.concat(gVARSELstatuses);
|
|
VARCBstatuses = sVARCBstatuses.concat(gVARCBstatuses);
|
|
VARMINstatuses = sVARMINstatuses.concat(gVARMINstatuses);
|
|
VARMAXstatuses = sVARMAXstatuses.concat(gVARMAXstatuses);
|
|
VARCBstatusesLIST = sVARCBstatusesLIST + ' ' + gVARCBstatusesLIST + ' ';
|
|
VD_statuses_ct = (Number(sVD_statuses_ct) + Number(gVD_statuses_ct));
|
|
VARSELstatuses_ct = (Number(sVARSELstatuses_ct) + Number(gVARSELstatuses_ct));
|
|
|
|
var HKdebug='';
|
|
var HKboxAtemp='';
|
|
var HKboxBtemp='';
|
|
var HKboxCtemp='';
|
|
if (HK_statuses_camp > 0)
|
|
{
|
|
hotkeys = [];
|
|
var temp_HK_valid_ct=0;
|
|
while (HK_statuses_camp > temp_HK_valid_ct)
|
|
{
|
|
var temp_VARstatuses_ct=0;
|
|
while (VD_statuses_ct > temp_VARstatuses_ct)
|
|
{
|
|
if (HKstatuses[temp_HK_valid_ct] == VARstatuses[temp_VARstatuses_ct])
|
|
{
|
|
hotkeys[HKhotkeys[temp_HK_valid_ct]] = HKstatuses[temp_HK_valid_ct] + " ----- " + HKstatusnames[temp_HK_valid_ct];
|
|
|
|
if ( (HKhotkeys[temp_HK_valid_ct] >= 1) && (HKhotkeys[temp_HK_valid_ct] <= 3) )
|
|
{
|
|
HKboxAtemp = HKboxAtemp + "<font class=\"skb_text\">" + HKhotkeys[temp_HK_valid_ct] + "</font> - " + HKstatuses[temp_HK_valid_ct] + " - " + HKstatusnames[temp_HK_valid_ct] + "<br />";
|
|
}
|
|
if ( (HKhotkeys[temp_HK_valid_ct] >= 4) && (HKhotkeys[temp_HK_valid_ct] <= 6) )
|
|
{
|
|
HKboxBtemp = HKboxBtemp + "<font class=\"skb_text\">" + HKhotkeys[temp_HK_valid_ct] + "</font> - " + HKstatuses[temp_HK_valid_ct] + " - " + HKstatusnames[temp_HK_valid_ct] + "<br />";
|
|
}
|
|
if ( (HKhotkeys[temp_HK_valid_ct] >= 7) && (HKhotkeys[temp_HK_valid_ct] <= 9) )
|
|
{
|
|
HKboxCtemp = HKboxCtemp + "<font class=\"skb_text\">" + HKhotkeys[temp_HK_valid_ct] + "</font> - " + HKstatuses[temp_HK_valid_ct] + " - " + HKstatusnames[temp_HK_valid_ct] + "<br />";
|
|
}
|
|
|
|
HKdebug = HKdebug + '' + HKhotkeys[temp_HK_valid_ct] + ' ' + HKstatuses[temp_HK_valid_ct] + ' ' + HKstatusnames[temp_HK_valid_ct] + '| ';
|
|
}
|
|
temp_VARstatuses_ct++;
|
|
}
|
|
temp_HK_valid_ct++;
|
|
}
|
|
document.getElementById("HotKeyBoxA").innerHTML = HKboxAtemp;
|
|
document.getElementById("HotKeyBoxB").innerHTML = HKboxBtemp;
|
|
document.getElementById("HotKeyBoxC").innerHTML = HKboxCtemp;
|
|
}
|
|
|
|
if (agent_display_fields.match(adfREGentry_date))
|
|
{document.getElementById("entry_dateDISP").innerHTML = entry_date;}
|
|
if (agent_display_fields.match(adfREGsource_id))
|
|
{document.getElementById("source_idDISP").innerHTML = source_id;}
|
|
if (agent_display_fields.match(adfREGdate_of_birth))
|
|
{document.getElementById("date_of_birthDISP").innerHTML = document.vicidial_form.date_of_birth.value;}
|
|
if (agent_display_fields.match(adfREGrank))
|
|
{document.getElementById("rankDISP").innerHTML = document.vicidial_form.rank.value;}
|
|
if (agent_display_fields.match(adfREGowner))
|
|
{document.getElementById("ownerDISP").innerHTML = document.vicidial_form.owner.value;}
|
|
if (agent_display_fields.match(adfREGlast_local_call_time))
|
|
{document.getElementById("last_local_call_timeDISP").innerHTML = last_call_date;}
|
|
|
|
if (CalL_ScripT_color.length > 1)
|
|
{document.getElementById("ScriptContents").style.backgroundColor = CalL_ScripT_color;}
|
|
|
|
if (hide_gender > 0)
|
|
{
|
|
document.vicidial_form.gender_list.value = check_VDIC_array[25];
|
|
}
|
|
else
|
|
{
|
|
var gIndex = 0;
|
|
if (document.vicidial_form.gender.value == 'M') {var gIndex = 1;}
|
|
if (document.vicidial_form.gender.value == 'F') {var gIndex = 2;}
|
|
document.getElementById("gender_list").selectedIndex = gIndex;
|
|
}
|
|
|
|
lead_dial_number = document.vicidial_form.phone_number.value;
|
|
var dispnum = document.vicidial_form.phone_number.value;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
var callnum = dialed_number;
|
|
var dial_display_number = phone_number_format(callnum);
|
|
|
|
var status_display_content='';
|
|
if (status_display_NAME > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Name:"); ?> " + document.vicidial_form.first_name.value + " " + document.vicidial_form.last_name.value;}
|
|
if (status_display_CALLID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("UID:"); ?> " + LasTCID;}
|
|
if (status_display_LEADID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Lead:"); ?> " + document.vicidial_form.lead_id.value;}
|
|
if (status_display_LISTID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("List:"); ?> " + document.vicidial_form.list_id.value;}
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " <?php echo _QXZ("Incoming:"); ?> " + dial_display_number + " " + custom_call_id + " " + status_display_content + " " + VDIC_fronter;
|
|
|
|
if (CBentry_time.length > 2)
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <b> <?php echo _QXZ("PREVIOUS CALLBACK"); ?> </b>";
|
|
document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor;
|
|
document.getElementById("CBcommentsBoxA").innerHTML = "<b><?php echo _QXZ("Last Call:"); ?> </b>" + CBentry_time;
|
|
document.getElementById("CBcommentsBoxB").innerHTML = "<b><?php echo _QXZ("CallBack:"); ?> </b>" + CBcallback_time;
|
|
document.getElementById("CBcommentsBoxC").innerHTML = "<b><?php echo _QXZ("Agent:"); ?> </b>" + CBuser;
|
|
document.getElementById("CBcommentsBoxD").innerHTML = "<b><?php echo _QXZ("Comments:"); ?> </b><br />" + CBcomments;
|
|
if (show_previous_callback == 'ENABLED')
|
|
{showDiv('CBcommentsBox');}
|
|
}
|
|
if (dialed_label == 'ALT')
|
|
{document.getElementById("CusTInfOSpaN").innerHTML = " <b> <?php echo _QXZ("ALT DIAL NUMBER: ALT"); ?> </b>";}
|
|
if (dialed_label == 'ADDR3')
|
|
{document.getElementById("CusTInfOSpaN").innerHTML = " <b> <?php echo _QXZ("ALT DIAL NUMBER: ADDRESS3"); ?> </b>";}
|
|
var REGalt_dial = new RegExp("X","g");
|
|
if (dialed_label.match(REGalt_dial))
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <b> <?php echo _QXZ("ALT DIAL NUMBER:"); ?> " + dialed_label + "</b>";
|
|
document.getElementById("EAcommentsBoxA").innerHTML = "<b><?php echo _QXZ("Phone Code and Number:"); ?> </b>" + EAphone_code + " " + EAphone_number;
|
|
|
|
var EAactive_link = '';
|
|
if (EAalt_phone_active == 'Y')
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','N');\">Change this phone number to INACTIVE</a>";}
|
|
else
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','Y');\">Change this phone number to ACTIVE</a>";}
|
|
|
|
document.getElementById("EAcommentsBoxB").innerHTML = "<b><?php echo _QXZ("Active:"); ?> </b>" + EAalt_phone_active + "<br />" + EAactive_link;
|
|
document.getElementById("EAcommentsBoxC").innerHTML = "<b><?php echo _QXZ("Alt Count:"); ?> </b>" + EAalt_phone_count;
|
|
document.getElementById("EAcommentsBoxD").innerHTML = "<b><?php echo _QXZ("Notes:"); ?> </b>" + EAalt_phone_notes;
|
|
showDiv('EAcommentsBox');
|
|
}
|
|
|
|
if (VDIC_data_VDIG[1].length > 0)
|
|
{
|
|
inOUT = 'IN';
|
|
if (VDIC_data_VDIG[2].length > 2)
|
|
{
|
|
document.getElementById("MainStatuSSpan").style.background = VDIC_data_VDIG[2];
|
|
}
|
|
var dispnum = document.vicidial_form.phone_number.value;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
var callnum = dialed_number;
|
|
var dial_display_number = phone_number_format(callnum);
|
|
|
|
var status_display_content='';
|
|
if (status_display_NAME > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Name:"); ?> " + document.vicidial_form.first_name.value + " " + document.vicidial_form.last_name.value;}
|
|
if (status_display_CALLID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("UID:"); ?> " + CIDcheck;}
|
|
if (status_display_LEADID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Lead:"); ?> " + document.vicidial_form.lead_id.value;}
|
|
if (status_display_LISTID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("List:"); ?> " + document.vicidial_form.list_id.value;}
|
|
|
|
var temp_status_display_ingroup = " <?php echo _QXZ("Group"); ?>- " + VDIC_data_VDIG[1];
|
|
if (status_display_ingroup == 'DISABLED')
|
|
{temp_status_display_ingroup='';}
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " <?php echo _QXZ("Incoming:"); ?> " + dial_display_number + " " + custom_call_id + " " + temp_status_display_ingroup + " " + VDIC_fronter + " " + status_display_content;
|
|
}
|
|
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + lastcustchannel + "','" + lastcustserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_parkcall.gif"); ?>\" border=\"0\" alt=\"Park Call\" /></a>";
|
|
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_PARK_ONLY') )
|
|
{
|
|
document.getElementById("ivrParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParKivr','" + lastcustchannel + "','" + lastcustserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_ivrparkcall.gif"); ?>\" border=\"0\" alt=\"IVR Park Call\" /></a>";
|
|
}
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup('','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_hangupcustomer.gif"); ?>\" border=\"0\" alt=\"Hangup Customer\" /></a>";
|
|
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_transferconf.gif"); ?>\" border=\"0\" alt=\"Transfer - Conference\" /></a>";
|
|
|
|
document.getElementById("LocalCloser").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_localcloser.gif"); ?>\" border=\"0\" alt=\"LOCAL CLOSER\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
document.getElementById("DialBlindTransfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_blindtransfer.gif"); ?>\" border=\"0\" alt=\"Dial Blind Transfer\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
document.getElementById("DialBlindVMail").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRVMAIL','" + lastcustchannel + "','" + lastcustserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_ammessage.gif"); ?>\" border=\"0\" alt=\"Blind Transfer VMail Message\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
if ( (quick_transfer_button == 'IN_GROUP') || (quick_transfer_button == 'LOCKED_IN_GROUP') )
|
|
{
|
|
if (quick_transfer_button_locked > 0)
|
|
{quick_transfer_button_orig = default_xfer_group;}
|
|
|
|
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "','','','" + quick_transfer_button_locked + "','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_quickxfer.gif"); ?>\" border=\"0\" alt=\"QUICK TRANSFER\" /></a>";
|
|
}
|
|
if (prepopulate_transfer_preset_enabled > 0)
|
|
{
|
|
if ( (prepopulate_transfer_preset == 'PRESET_1') || (prepopulate_transfer_preset == 'LOCKED_PRESET_1') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber; document.vicidial_form.xfername.value='D1';}
|
|
if ( (prepopulate_transfer_preset == 'PRESET_2') || (prepopulate_transfer_preset == 'LOCKED_PRESET_2') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber; document.vicidial_form.xfername.value='D2';}
|
|
if ( (prepopulate_transfer_preset == 'PRESET_3') || (prepopulate_transfer_preset == 'LOCKED_PRESET_3') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber; document.vicidial_form.xfername.value='D3';}
|
|
if ( (prepopulate_transfer_preset == 'PRESET_4') || (prepopulate_transfer_preset == 'LOCKED_PRESET_4') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber; document.vicidial_form.xfername.value='D4';}
|
|
if ( (prepopulate_transfer_preset == 'PRESET_5') || (prepopulate_transfer_preset == 'LOCKED_PRESET_5') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber; document.vicidial_form.xfername.value='D5';}
|
|
}
|
|
if ( (quick_transfer_button == 'PRESET_1') || (quick_transfer_button == 'PRESET_2') || (quick_transfer_button == 'PRESET_3') || (quick_transfer_button == 'PRESET_4') || (quick_transfer_button == 'PRESET_5') || (quick_transfer_button == 'LOCKED_PRESET_1') || (quick_transfer_button == 'LOCKED_PRESET_2') || (quick_transfer_button == 'LOCKED_PRESET_3') || (quick_transfer_button == 'LOCKED_PRESET_4') || (quick_transfer_button == 'LOCKED_PRESET_5') )
|
|
{
|
|
if ( (quick_transfer_button == 'PRESET_1') || (quick_transfer_button == 'LOCKED_PRESET_1') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber; document.vicidial_form.xfername.value='D1';}
|
|
if ( (quick_transfer_button == 'PRESET_2') || (quick_transfer_button == 'LOCKED_PRESET_2') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber; document.vicidial_form.xfername.value='D2';}
|
|
if ( (quick_transfer_button == 'PRESET_3') || (quick_transfer_button == 'LOCKED_PRESET_3') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber; document.vicidial_form.xfername.value='D3';}
|
|
if ( (quick_transfer_button == 'PRESET_4') || (quick_transfer_button == 'LOCKED_PRESET_4') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber; document.vicidial_form.xfername.value='D4';}
|
|
if ( (quick_transfer_button == 'PRESET_5') || (quick_transfer_button == 'LOCKED_PRESET_5') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber; document.vicidial_form.xfername.value='D5';}
|
|
if (quick_transfer_button_locked > 0)
|
|
{quick_transfer_button_orig = document.vicidial_form.xfernumber.value;}
|
|
|
|
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "','','','" + quick_transfer_button_locked + "','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_quickxfer.gif"); ?>\" border=\"0\" alt=\"QUICK TRANSFER\" /></a>";
|
|
}
|
|
|
|
if (custom_3way_button_transfer_enabled > 0)
|
|
{
|
|
document.getElementById("CustomXfer").innerHTML = "<a href=\"#\" onclick=\"custom_button_transfer();return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_customxfer.gif"); ?>\" border=\"0\" alt=\"Custom Transfer\" /></a>";
|
|
}
|
|
|
|
|
|
if (call_requeue_button > 0)
|
|
{
|
|
var CloserSelectChoices = document.vicidial_form.CloserSelectList.value;
|
|
var regCRB = new RegExp("AGENTDIRECT","ig");
|
|
if ( (CloserSelectChoices.match(regCRB)) || (VU_closer_campaigns.match(regCRB)) )
|
|
{
|
|
document.getElementById("ReQueueCall").innerHTML = "<a href=\"#\" onclick=\"call_requeue_launch();return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_requeue_call.gif"); ?>\" border=\"0\" alt=\"Re-Queue Call\" /></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("ReQueueCall").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_requeue_call_OFF.gif"); ?>\" border=\"0\" alt=\"Re-Queue Call\" />";
|
|
}
|
|
}
|
|
|
|
// Build transfer pull-down list
|
|
var loop_ct = 0;
|
|
var live_XfeR_HTML = '';
|
|
var XfeR_SelecT = '';
|
|
while (loop_ct < XFgroupCOUNT)
|
|
{
|
|
if (VARxfergroups[loop_ct] == LIVE_default_xfer_group)
|
|
{XfeR_SelecT = 'selected ';}
|
|
else {XfeR_SelecT = '';}
|
|
live_XfeR_HTML = live_XfeR_HTML + "<option " + XfeR_SelecT + "value=\"" + VARxfergroups[loop_ct] + "\">" + VARxfergroups[loop_ct] + " - " + VARxfergroupsnames[loop_ct] + "</option>\n";
|
|
loop_ct++;
|
|
}
|
|
document.getElementById("XfeRGrouPLisT").innerHTML = "<select size=\"1\" name=\"XfeRGrouP\" class=\"cust_form\" id=\"XfeRGrouP\" onChange=\"XferAgentSelectLink();return false;\">" + live_XfeR_HTML + "</select>";
|
|
|
|
if (lastcustserverip == server_ip)
|
|
{
|
|
document.getElementById("VolumeUpSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('UP','" + lastcustchannel + "','');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_volume_up.gif"); ?>\" border=\"0\" /></a>";
|
|
document.getElementById("VolumeDownSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('DOWN','" + lastcustchannel + "','');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_volume_down.gif"); ?>\" border=\"0\" /></a>";
|
|
}
|
|
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif"); ?>\" border=\"0\" alt=\"pause button disabled\" /><br /><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber_OFF.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" />";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
}
|
|
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
if (hide_gender < 1)
|
|
{
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
}
|
|
|
|
LeaDDispO='';
|
|
|
|
var regWFAcustom = new RegExp("^VAR","ig");
|
|
if (VDIC_web_form_address.match(regWFAcustom))
|
|
{
|
|
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','CUSTOM');
|
|
TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','DEFAULT','1');
|
|
}
|
|
|
|
if (VDIC_web_form_address_two.match(regWFAcustom))
|
|
{
|
|
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','CUSTOM');
|
|
TEMP_VDIC_web_form_address_two = TEMP_VDIC_web_form_address_two.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','DEFAULT','2');
|
|
}
|
|
|
|
if (VDIC_web_form_address_three.match(regWFAcustom))
|
|
{
|
|
TEMP_VDIC_web_form_address_three = URLDecode(VDIC_web_form_address_three,'YES','CUSTOM');
|
|
TEMP_VDIC_web_form_address_three = TEMP_VDIC_web_form_address_three.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
TEMP_VDIC_web_form_address_three = URLDecode(VDIC_web_form_address_three,'YES','DEFAULT','3');
|
|
}
|
|
|
|
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormRefresH();\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform.gif"); ?>\" border=\"0\" alt=\"Web Form\" /></a>\n";
|
|
|
|
if (enable_second_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_two + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormTwoRefresH();\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform_two.gif"); ?>\" border=\"0\" alt=\"Web Form 2\" /></a>\n";
|
|
}
|
|
|
|
if (enable_third_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanThree").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_three + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormThreeRefresH();\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform_three.gif"); ?>\" border=\"0\" alt=\"Web Form 3\" /></a>\n";
|
|
}
|
|
|
|
if ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{all_record = 'YES';}
|
|
|
|
if ( (view_scripts == 1) && (CalL_ScripT_id.length > 0) )
|
|
{
|
|
var SCRIPT_web_form = 'http://127.0.0.1/testing.php';
|
|
var TEMP_SCRIPT_web_form = URLDecode(SCRIPT_web_form,'YES','DEFAULT','1');
|
|
|
|
if ( (script_recording_delay > 0) && ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') ) )
|
|
{
|
|
delayed_script_load = 'YES';
|
|
RefresHScript('CLEAR');
|
|
}
|
|
else
|
|
{
|
|
load_script_contents('ScriptContents','');
|
|
}
|
|
}
|
|
|
|
if (custom_fields_enabled > 0)
|
|
{
|
|
FormContentsLoad();
|
|
}
|
|
// JOEJ 082812 - new for email feature
|
|
if (email_enabled > 0)
|
|
{
|
|
EmailContentsLoad();
|
|
}
|
|
// JOEJ 060514 - new for chat feature
|
|
if (chat_enabled > 0)
|
|
{
|
|
CustomerChatContentsLoad();
|
|
}
|
|
if (CalL_AutO_LauncH == 'SCRIPT')
|
|
{
|
|
if (delayed_script_load == 'YES')
|
|
{
|
|
load_script_contents('ScriptContents','');
|
|
}
|
|
ScriptPanelToFront();
|
|
}
|
|
if (CalL_AutO_LauncH == 'FORM')
|
|
{
|
|
FormPanelToFront();
|
|
}
|
|
if (CalL_AutO_LauncH == 'EMAIL')
|
|
{
|
|
EmailPanelToFront();
|
|
}
|
|
|
|
if (CalL_AutO_LauncH == 'WEBFORM')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
if (CalL_AutO_LauncH == 'WEBFORMTWO')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address_two, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
if (CalL_AutO_LauncH == 'WEBFORMTHREE')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address_three, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
|
|
if (useIE > 0)
|
|
{
|
|
var regCTC = new RegExp("^NONE","ig");
|
|
if (CopY_tO_ClipboarD.match(regCTC))
|
|
{var nothing=1;}
|
|
else
|
|
{
|
|
var tmp_clip = document.getElementById(CopY_tO_ClipboarD);
|
|
// alert_box("Copy to clipboard SETTING: |" + useIE + "|" + CopY_tO_ClipboarD + "|" + tmp_clip.value + "|");
|
|
window.clipboardData.setData('Text', tmp_clip.value)
|
|
// alert_box("Copy to clipboard: |" + tmp_clip.value + "|" + CopY_tO_ClipboarD + "|");
|
|
}
|
|
}
|
|
|
|
if (alert_enabled=='ON')
|
|
{
|
|
var callnum = dialed_number;
|
|
var dial_display_number = phone_number_format(callnum);
|
|
alert(" <?php echo _QXZ("Incoming:"); ?> " + dial_display_number + "\n <?php echo _QXZ("Group"); ?>- " + VDIC_data_VDIG[1] + " " + VDIC_fronter);
|
|
}
|
|
}
|
|
else if ( ((email_enabled>0 && EMAILgroupCOUNT>0) || (chat_enabled>0 && CHATgroupCOUNT>0)) && AutoDialWaiting==1)
|
|
{
|
|
// JOEJ check for EMAIL/CHAT
|
|
// QUEUEpadding is needed to allow inbound calls to get through QUEUE status
|
|
QUEUEpadding++;
|
|
if (QUEUEpadding==5)
|
|
{
|
|
QUEUEpadding=0;
|
|
check_for_incoming_other();
|
|
}
|
|
}
|
|
xmlhttprequestcheckauto = undefined;
|
|
delete xmlhttprequestcheckauto;
|
|
|
|
if (alert_box_close_counter > 0)
|
|
{
|
|
if (VDRP_stage != 'PAUSED')
|
|
{
|
|
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1','');
|
|
}
|
|
button_click_log = button_click_log + "" + SQLdate + "-----CFAI_close_pause_alert---" + previous_agent_log_id + " " + agent_log_id + "|";
|
|
alert_box_close_counter=0;
|
|
hideDiv('AlertBox');
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Check to see if there is an email or chat unanswered in queue
|
|
// This should not happen if the agent is INCALL
|
|
// Pass the manual_chat_override when the agent starts a chat themselves,
|
|
// so the dialer will skip checking for emails
|
|
function check_for_incoming_other(manual_chat_override)
|
|
{
|
|
if (typeof(xmlhttprequestcheckother) == "undefined")
|
|
{
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
var xmlhttprequestcheckother=false;
|
|
if (!xmlhttprequestcheckother && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttprequestcheckother = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttprequestcheckother)
|
|
{
|
|
|
|
checkVDAI_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&orig_pass=" + orig_pass + "&campaign=" + campaign + "&ACTION=VDADcheckINCOMINGother" + "&agent_log_id=" + agent_log_id + "&phone_login=" + phone_login + "&agent_email=" + LOGemail + "&conf_exten=" + session_id + "&camp_script=" + campaign_script + '' + "&in_script=" + CalL_ScripT_id + "&customer_server_ip=" + lastcustserverip + "&exten=" + extension + "&original_phone_login=" + original_phone_login + "&phone_pass=" + phone_pass;
|
|
|
|
if (!manual_chat_override)
|
|
{
|
|
// Add on all the email groups the user selected in order to pass them to the vdc_db_query script
|
|
for (var i = 0; i < incomingEMAILgroups.length; i++)
|
|
{
|
|
checkVDAI_query+="&inbound_email_groups[]="+incomingEMAILgroups[i];
|
|
}
|
|
}
|
|
// Add on all the chat groups the user selected in order to pass them to the vdc_db_query script
|
|
for (var i = 0; i < incomingCHATgroups.length; i++)
|
|
{
|
|
checkVDAI_query+="&inbound_chat_groups[]="+incomingCHATgroups[i];
|
|
}
|
|
|
|
xmlhttprequestcheckother.open('POST', 'vdc_db_query.php');
|
|
xmlhttprequestcheckother.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttprequestcheckother.send(checkVDAI_query);
|
|
|
|
xmlhttprequestcheckother.onreadystatechange = function()
|
|
{
|
|
if (xmlhttprequestcheckother.readyState == 4 && xmlhttprequestcheckother.status == 200)
|
|
{
|
|
var check_incoming = null;
|
|
check_incoming = xmlhttprequestcheckother.responseText;
|
|
var check_VDIC_array=check_incoming.split("\n");
|
|
if (check_VDIC_array[0] == '1')
|
|
{
|
|
AutoDialWaiting = 0;
|
|
UpdatESettingSChecK = 1;
|
|
|
|
var VDIC_data_VDAC=check_VDIC_array[1].split("|");
|
|
VDIC_web_form_address = VICIDiaL_web_form_address;
|
|
VDIC_web_form_address_two = VICIDiaL_web_form_address_two;
|
|
VDIC_web_form_address_three = VICIDiaL_web_form_address_three;
|
|
CalL_AutO_LauncH = VDIC_data_VDAC[3];
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;}
|
|
if (CalL_AutO_LauncH=='EMAIL')
|
|
{
|
|
document.vicidial_form.email_row_id.value= VDIC_data_VDAC[4];
|
|
document.getElementById("EmailAudioAlertFile").play();
|
|
if( document.images ) { document.images['livecall'].src = image_liveemail_ON.src;}
|
|
}
|
|
else if (CalL_AutO_LauncH=='CHAT')
|
|
{
|
|
if (chat_enabled > 0)
|
|
{
|
|
document.images['CustomerChatImg'].src=image_customer_chat_ON.src;
|
|
document.getElementById("ChatAudioAlertFile").play();
|
|
document.vicidial_form.chat_id.value= VDIC_data_VDAC[4];
|
|
document.vicidial_form.customer_chat_id.value= VDIC_data_VDAC[4];
|
|
if( document.images ) { document.images['livecall'].src = image_livechat_ON.src;}
|
|
}
|
|
}
|
|
var VDIC_fronter='';
|
|
|
|
var VDIC_data_VDIG=check_VDIC_array[2].split("|");
|
|
if (VDIC_data_VDIG[0].length > 5)
|
|
{VDIC_web_form_address = VDIC_data_VDIG[0];}
|
|
var VDCL_group_name = VDIC_data_VDIG[1];
|
|
var VDCL_group_color = VDIC_data_VDIG[2];
|
|
var VDCL_fronter_display = VDIC_data_VDIG[3];
|
|
VDCL_group_id = VDIC_data_VDIG[4];
|
|
CalL_ScripT_id = VDIC_data_VDIG[5];
|
|
CalL_XC_a_Dtmf = VDIC_data_VDIG[7];
|
|
CalL_XC_a_NuMber = VDIC_data_VDIG[8];
|
|
CalL_XC_b_Dtmf = VDIC_data_VDIG[9];
|
|
CalL_XC_b_NuMber = VDIC_data_VDIG[10];
|
|
if ( (VDIC_data_VDIG[11].length > 1) && (VDIC_data_VDIG[11] != '---NONE---') )
|
|
{LIVE_default_xfer_group = VDIC_data_VDIG[11];}
|
|
else
|
|
{LIVE_default_xfer_group = default_xfer_group;}
|
|
|
|
if ( (VDIC_data_VDIG[12].length > 1) && (VDIC_data_VDIG[12]!='DISABLED') )
|
|
{LIVE_campaign_recording = VDIC_data_VDIG[12];}
|
|
else
|
|
{LIVE_campaign_recording = campaign_recording;}
|
|
|
|
if ( (VDIC_data_VDIG[13].length > 1) && (VDIC_data_VDIG[13]!='NONE') )
|
|
{LIVE_campaign_rec_filename = VDIC_data_VDIG[13];}
|
|
else
|
|
{LIVE_campaign_rec_filename = campaign_rec_filename;}
|
|
|
|
if ( (VDIC_data_VDIG[14].length > 1) && (VDIC_data_VDIG[14]!='NONE') )
|
|
{LIVE_default_group_alias = VDIC_data_VDIG[14];}
|
|
else
|
|
{LIVE_default_group_alias = default_group_alias;}
|
|
|
|
if ( (VDIC_data_VDIG[15].length > 1) && (VDIC_data_VDIG[15]!='NONE') )
|
|
{LIVE_caller_id_number = VDIC_data_VDIG[15];}
|
|
else
|
|
{LIVE_caller_id_number = default_group_alias_cid;}
|
|
|
|
if (VDIC_data_VDIG[16].length > 0)
|
|
{LIVE_web_vars = VDIC_data_VDIG[16];}
|
|
else
|
|
{LIVE_web_vars = default_web_vars;}
|
|
|
|
if (VDIC_data_VDIG[17].length > 5)
|
|
{VDIC_web_form_address_two = VDIC_data_VDIG[17];}
|
|
|
|
var call_timer_action = VDIC_data_VDIG[18];
|
|
|
|
if ( (call_timer_action == 'NONE') || (call_timer_action.length < 2) )
|
|
{
|
|
timer_action = campaign_timer_action;
|
|
timer_action_message = campaign_timer_action_message;
|
|
timer_action_seconds = campaign_timer_action_seconds;
|
|
timer_action_destination = campaign_timer_action_destination;
|
|
}
|
|
else
|
|
{
|
|
var call_timer_action_message = VDIC_data_VDIG[19];
|
|
var call_timer_action_seconds = VDIC_data_VDIG[20];
|
|
var call_timer_action_destination = VDIC_data_VDIG[27];
|
|
timer_action = call_timer_action;
|
|
timer_action_message = call_timer_action_message;
|
|
timer_action_seconds = call_timer_action_seconds;
|
|
timer_action_destination = call_timer_action_destination;
|
|
}
|
|
|
|
CalL_XC_c_NuMber = VDIC_data_VDIG[21];
|
|
CalL_XC_d_NuMber = VDIC_data_VDIG[22];
|
|
CalL_XC_e_NuMber = VDIC_data_VDIG[23];
|
|
CalL_XC_e_NuMber = VDIC_data_VDIG[23];
|
|
uniqueid_status_display = VDIC_data_VDIG[24];
|
|
uniqueid_status_prefix = VDIC_data_VDIG[26];
|
|
did_id = VDIC_data_VDIG[28];
|
|
did_extension = VDIC_data_VDIG[29];
|
|
did_pattern = VDIC_data_VDIG[30];
|
|
did_description = VDIC_data_VDIG[31];
|
|
closecallid = VDIC_data_VDIG[32];
|
|
xfercallid = VDIC_data_VDIG[33];
|
|
if (VDIC_data_VDIG[34].length > 5)
|
|
{VDIC_web_form_address_three = VDIC_data_VDIG[34];}
|
|
if (VDIC_data_VDIG[35].length > 1)
|
|
{CalL_ScripT_color = VDIC_data_VDIG[35];}
|
|
|
|
var VDIC_data_VDFR=check_VDIC_array[3].split("|");
|
|
if ( (VDIC_data_VDFR[1].length > 1) && (VDCL_fronter_display == 'Y') )
|
|
{VDIC_fronter = " <?php echo _QXZ("Fronter:"); ?> " + VDIC_data_VDFR[0] + " - " + VDIC_data_VDFR[1];}
|
|
|
|
document.vicidial_form.lead_id.value = VDIC_data_VDAC[0];
|
|
document.vicidial_form.uniqueid.value = VDIC_data_VDAC[1];
|
|
CIDcheck = VDIC_data_VDAC[2];
|
|
CalLCID = VDIC_data_VDAC[2];
|
|
LastCallCID = VDIC_data_VDAC[2];
|
|
document.getElementById("callchannel").innerHTML = VDIC_data_VDAC[3];
|
|
lastcustchannel = VDIC_data_VDAC[3];
|
|
document.vicidial_form.callserverip.value = VDIC_data_VDAC[4];
|
|
lastcustserverip = VDIC_data_VDAC[4];
|
|
document.vicidial_form.SecondS.value = 0;
|
|
document.getElementById("SecondSDISP").innerHTML = '0';
|
|
|
|
if (uniqueid_status_display=='ENABLED')
|
|
{custom_call_id = " Call ID " + VDIC_data_VDAC[1];}
|
|
if (uniqueid_status_display=='ENABLED_PREFIX')
|
|
{custom_call_id = " Call ID " + uniqueid_status_prefix + "" + VDIC_data_VDAC[1];}
|
|
if (uniqueid_status_display=='ENABLED_PRESERVE')
|
|
{custom_call_id = " Call ID " + VDIC_data_VDIG[25];}
|
|
|
|
VD_live_customer_call = 1;
|
|
VD_live_call_secondS = 0;
|
|
customer_sec = 0;
|
|
currently_in_email_or_chat = 1; // Do this to block channel checks (or anything else) that would indicate a completed call
|
|
|
|
// INSERT VICIDIAL_LOG ENTRY FOR THIS CALL PROCESS
|
|
// DialLog("start");
|
|
|
|
custchannellive=1;
|
|
|
|
LasTCID = check_VDIC_array[4];
|
|
LeaDPreVDispO = check_VDIC_array[6];
|
|
fronter = check_VDIC_array[7];
|
|
document.vicidial_form.vendor_lead_code.value = check_VDIC_array[8];
|
|
document.vicidial_form.list_id.value = check_VDIC_array[9];
|
|
document.vicidial_form.gmt_offset_now.value = check_VDIC_array[10];
|
|
document.vicidial_form.phone_code.value = check_VDIC_array[11];
|
|
if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') )
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
if (disable_alter_custphone=='Y')
|
|
{
|
|
tmp_pn.innerHTML = check_VDIC_array[12];
|
|
}
|
|
}
|
|
document.vicidial_form.phone_number.value = check_VDIC_array[12];
|
|
document.vicidial_form.title.value = check_VDIC_array[13];
|
|
document.vicidial_form.first_name.value = check_VDIC_array[14];
|
|
document.vicidial_form.middle_initial.value = check_VDIC_array[15];
|
|
document.vicidial_form.last_name.value = check_VDIC_array[16];
|
|
document.vicidial_form.address1.value = check_VDIC_array[17];
|
|
document.vicidial_form.address2.value = check_VDIC_array[18];
|
|
document.vicidial_form.address3.value = check_VDIC_array[19];
|
|
document.vicidial_form.city.value = check_VDIC_array[20];
|
|
document.vicidial_form.state.value = check_VDIC_array[21];
|
|
document.vicidial_form.province.value = check_VDIC_array[22];
|
|
document.vicidial_form.postal_code.value = check_VDIC_array[23];
|
|
document.vicidial_form.country_code.value = check_VDIC_array[24];
|
|
document.vicidial_form.gender.value = check_VDIC_array[25];
|
|
document.vicidial_form.date_of_birth.value = check_VDIC_array[26];
|
|
document.vicidial_form.alt_phone.value = check_VDIC_array[27];
|
|
document.vicidial_form.email.value = check_VDIC_array[28];
|
|
document.vicidial_form.security_phrase.value = check_VDIC_array[29];
|
|
var REGcommentsNL = new RegExp("!N","g");
|
|
check_VDIC_array[30] = check_VDIC_array[30].replace(REGcommentsNL, "\n");
|
|
document.vicidial_form.comments.value = check_VDIC_array[30];
|
|
document.vicidial_form.called_count.value = check_VDIC_array[31];
|
|
CBentry_time = check_VDIC_array[32];
|
|
CBcallback_time = check_VDIC_array[33];
|
|
CBuser = check_VDIC_array[34];
|
|
CBcomments = check_VDIC_array[35];
|
|
dialed_number = check_VDIC_array[36];
|
|
dialed_label = check_VDIC_array[37];
|
|
source_id = check_VDIC_array[38];
|
|
EAphone_code = check_VDIC_array[39];
|
|
EAphone_number = check_VDIC_array[40];
|
|
EAalt_phone_notes = check_VDIC_array[41];
|
|
EAalt_phone_active = check_VDIC_array[42];
|
|
EAalt_phone_count = check_VDIC_array[43];
|
|
document.vicidial_form.rank.value = check_VDIC_array[44];
|
|
document.vicidial_form.owner.value = check_VDIC_array[45];
|
|
script_recording_delay = check_VDIC_array[46];
|
|
document.vicidial_form.entry_list_id.value = check_VDIC_array[47];
|
|
custom_field_names = check_VDIC_array[48];
|
|
custom_field_values = check_VDIC_array[49];
|
|
custom_field_types = check_VDIC_array[50];
|
|
document.vicidial_form.list_name.value = check_VDIC_array[51];
|
|
// list webform3 - 52
|
|
// script color - 53
|
|
document.vicidial_form.list_description.value = check_VDIC_array[54];
|
|
entry_date = check_VDIC_array[55];
|
|
did_custom_one = check_VDIC_array[56];
|
|
did_custom_two = check_VDIC_array[57];
|
|
did_custom_three = check_VDIC_array[58];
|
|
did_custom_four = check_VDIC_array[59];
|
|
did_custom_five = check_VDIC_array[60];
|
|
status_group_statuses_data = check_VDIC_array[61];
|
|
last_call_date = check_VDIC_array[62];
|
|
|
|
// build statuses list for disposition screen
|
|
VARstatuses = [];
|
|
VARstatusnames = [];
|
|
VARSELstatuses = [];
|
|
VARCBstatuses = [];
|
|
VARMINstatuses = [];
|
|
VARMAXstatuses = [];
|
|
VARCBstatusesLIST = '';
|
|
VD_statuses_ct = 0;
|
|
VARSELstatuses_ct = 0;
|
|
gVARstatuses = [];
|
|
gVARstatusnames = [];
|
|
gVARSELstatuses = [];
|
|
gVARCBstatuses = [];
|
|
gVARMINstatuses = [];
|
|
gVARMAXstatuses = [];
|
|
gVARCBstatusesLIST = '';
|
|
gVD_statuses_ct = 0;
|
|
gVARSELstatuses_ct = 0;
|
|
|
|
if (status_group_statuses_data.length > 7)
|
|
{
|
|
var gVARstatusesRAW=status_group_statuses_data.split(',');
|
|
var gVARstatusesRAWct = gVARstatusesRAW.length;
|
|
var loop_gct=0;
|
|
while (loop_gct < gVARstatusesRAWct)
|
|
{
|
|
var gVARstatusesRAWtemp = gVARstatusesRAW[loop_gct];
|
|
var gVARstatusesDETAILS = gVARstatusesRAWtemp.split('|');
|
|
gVARstatuses[loop_gct] = gVARstatusesDETAILS[0];
|
|
gVARstatusnames[loop_gct] = gVARstatusesDETAILS[1];
|
|
gVARSELstatuses[loop_gct] = 'Y';
|
|
gVARCBstatuses[loop_gct] = gVARstatusesDETAILS[2];
|
|
gVARMINstatuses[loop_gct] = gVARstatusesDETAILS[3];
|
|
gVARMAXstatuses[loop_gct] = gVARstatusesDETAILS[4];
|
|
if (gVARCBstatuses[loop_gct] == 'Y')
|
|
{gVARCBstatusesLIST = gVARCBstatusesLIST + " " + gVARstatusesDETAILS[0];}
|
|
gVD_statuses_ct++;
|
|
gVARSELstatuses_ct++;
|
|
|
|
loop_gct++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
gVARstatuses = cVARstatuses;
|
|
gVARstatusnames = cVARstatusnames;
|
|
gVARSELstatuses = cVARSELstatuses;
|
|
gVARCBstatuses = cVARCBstatuses;
|
|
gVARMINstatuses = cVARMINstatuses;
|
|
gVARMAXstatuses = cVARMAXstatuses;
|
|
gVARCBstatusesLIST = cVARCBstatusesLIST;
|
|
gVD_statuses_ct = cVD_statuses_ct;
|
|
gVARSELstatuses_ct = cVARSELstatuses_ct;
|
|
}
|
|
|
|
VARstatuses = sVARstatuses.concat(gVARstatuses);
|
|
VARstatusnames = sVARstatusnames.concat(gVARstatusnames);
|
|
VARSELstatuses = sVARSELstatuses.concat(gVARSELstatuses);
|
|
VARCBstatuses = sVARCBstatuses.concat(gVARCBstatuses);
|
|
VARMINstatuses = sVARMINstatuses.concat(gVARMINstatuses);
|
|
VARMAXstatuses = sVARMAXstatuses.concat(gVARMAXstatuses);
|
|
VARCBstatusesLIST = sVARCBstatusesLIST + ' ' + gVARCBstatusesLIST + ' ';
|
|
VD_statuses_ct = (Number(sVD_statuses_ct) + Number(gVD_statuses_ct));
|
|
VARSELstatuses_ct = (Number(sVARSELstatuses_ct) + Number(gVARSELstatuses_ct));
|
|
|
|
var HKdebug='';
|
|
var HKboxAtemp='';
|
|
var HKboxBtemp='';
|
|
var HKboxCtemp='';
|
|
if (HK_statuses_camp > 0)
|
|
{
|
|
hotkeys = [];
|
|
var temp_HK_valid_ct=0;
|
|
while (HK_statuses_camp > temp_HK_valid_ct)
|
|
{
|
|
var temp_VARstatuses_ct=0;
|
|
while (VD_statuses_ct > temp_VARstatuses_ct)
|
|
{
|
|
if (HKstatuses[temp_HK_valid_ct] == VARstatuses[temp_VARstatuses_ct])
|
|
{
|
|
hotkeys[HKhotkeys[temp_HK_valid_ct]] = HKstatuses[temp_HK_valid_ct] + " ----- " + HKstatusnames[temp_HK_valid_ct];
|
|
|
|
if ( (HKhotkeys[temp_HK_valid_ct] >= 1) && (HKhotkeys[temp_HK_valid_ct] <= 3) )
|
|
{
|
|
HKboxAtemp = HKboxAtemp + "<font class=\"skb_text\">" + HKhotkeys[temp_HK_valid_ct] + "</font> - " + HKstatuses[temp_HK_valid_ct] + " - " + HKstatusnames[temp_HK_valid_ct] + "<br />";
|
|
}
|
|
if ( (HKhotkeys[temp_HK_valid_ct] >= 4) && (HKhotkeys[temp_HK_valid_ct] <= 6) )
|
|
{
|
|
HKboxBtemp = HKboxBtemp + "<font class=\"skb_text\">" + HKhotkeys[temp_HK_valid_ct] + "</font> - " + HKstatuses[temp_HK_valid_ct] + " - " + HKstatusnames[temp_HK_valid_ct] + "<br />";
|
|
}
|
|
if ( (HKhotkeys[temp_HK_valid_ct] >= 7) && (HKhotkeys[temp_HK_valid_ct] <= 9) )
|
|
{
|
|
HKboxCtemp = HKboxCtemp + "<font class=\"skb_text\">" + HKhotkeys[temp_HK_valid_ct] + "</font> - " + HKstatuses[temp_HK_valid_ct] + " - " + HKstatusnames[temp_HK_valid_ct] + "<br />";
|
|
}
|
|
|
|
HKdebug = HKdebug + '' + HKhotkeys[temp_HK_valid_ct] + ' ' + HKstatuses[temp_HK_valid_ct] + ' ' + HKstatusnames[temp_HK_valid_ct] + '| ';
|
|
}
|
|
temp_VARstatuses_ct++;
|
|
}
|
|
temp_HK_valid_ct++;
|
|
}
|
|
document.getElementById("HotKeyBoxA").innerHTML = HKboxAtemp;
|
|
document.getElementById("HotKeyBoxB").innerHTML = HKboxBtemp;
|
|
document.getElementById("HotKeyBoxC").innerHTML = HKboxCtemp;
|
|
}
|
|
|
|
if (agent_display_fields.match(adfREGentry_date))
|
|
{document.getElementById("entry_dateDISP").innerHTML = entry_date;}
|
|
if (agent_display_fields.match(adfREGsource_id))
|
|
{document.getElementById("source_idDISP").innerHTML = source_id;}
|
|
if (agent_display_fields.match(adfREGdate_of_birth))
|
|
{document.getElementById("date_of_birthDISP").innerHTML = document.vicidial_form.date_of_birth.value;}
|
|
if (agent_display_fields.match(adfREGrank))
|
|
{document.getElementById("rankDISP").innerHTML = document.vicidial_form.rank.value;}
|
|
if (agent_display_fields.match(adfREGowner))
|
|
{document.getElementById("ownerDISP").innerHTML = document.vicidial_form.owner.value;}
|
|
if (agent_display_fields.match(adfREGlast_local_call_time))
|
|
{document.getElementById("last_local_call_timeDISP").innerHTML = last_call_date;}
|
|
|
|
if (hide_gender > 0)
|
|
{
|
|
document.vicidial_form.gender_list.value = check_VDIC_array[25];
|
|
}
|
|
else
|
|
{
|
|
var gIndex = 0;
|
|
if (document.vicidial_form.gender.value == 'M') {var gIndex = 1;}
|
|
if (document.vicidial_form.gender.value == 'F') {var gIndex = 2;}
|
|
document.getElementById("gender_list").selectedIndex = gIndex;
|
|
}
|
|
|
|
lead_dial_number = document.vicidial_form.phone_number.value;
|
|
var dispnum = document.vicidial_form.phone_number.value;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
var callnum = dialed_number;
|
|
var dial_display_number = phone_number_format(callnum);
|
|
|
|
var status_display_content='';
|
|
if (status_display_NAME > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Name:"); ?> " + document.vicidial_form.first_name.value + " " + document.vicidial_form.last_name.value;}
|
|
if (status_display_CALLID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("UID:"); ?> " + LasTCID;}
|
|
if (status_display_LEADID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Lead:"); ?> " + document.vicidial_form.lead_id.value;}
|
|
if (status_display_LISTID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("List:"); ?> " + document.vicidial_form.list_id.value;}
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " <?php echo _QXZ("Incoming:"); ?> " + dial_display_number + " " + custom_call_id + " " + status_display_content + " " + VDIC_fronter;
|
|
|
|
if (CBentry_time.length > 2)
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <b> <?php echo _QXZ("PREVIOUS CALLBACK"); ?> </b>";
|
|
document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor;
|
|
document.getElementById("CBcommentsBoxA").innerHTML = "<b><?php echo _QXZ("Last Call:"); ?> </b>" + CBentry_time;
|
|
document.getElementById("CBcommentsBoxB").innerHTML = "<b><?php echo _QXZ("CallBack:"); ?> </b>" + CBcallback_time;
|
|
document.getElementById("CBcommentsBoxC").innerHTML = "<b><?php echo _QXZ("Agent:"); ?> </b>" + CBuser;
|
|
document.getElementById("CBcommentsBoxD").innerHTML = "<b><?php echo _QXZ("Comments:"); ?> </b><br />" + CBcomments;
|
|
if (show_previous_callback == 'ENABLED')
|
|
{showDiv('CBcommentsBox');}
|
|
}
|
|
if (dialed_label == 'ALT')
|
|
{document.getElementById("CusTInfOSpaN").innerHTML = " <b> <?php echo _QXZ("ALT DIAL NUMBER: ALT"); ?> </b>";}
|
|
if (dialed_label == 'ADDR3')
|
|
{document.getElementById("CusTInfOSpaN").innerHTML = " <b> <?php echo _QXZ("ALT DIAL NUMBER: ADDRESS3"); ?> </b>";}
|
|
var REGalt_dial = new RegExp("X","g");
|
|
if (dialed_label.match(REGalt_dial))
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = " <b> <?php echo _QXZ("ALT DIAL NUMBER:"); ?> " + dialed_label + "</b>";
|
|
document.getElementById("EAcommentsBoxA").innerHTML = "<b><?php echo _QXZ("Phone Code and Number:"); ?> </b>" + EAphone_code + " " + EAphone_number;
|
|
|
|
var EAactive_link = '';
|
|
if (EAalt_phone_active == 'Y')
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','N');\">Change this phone number to INACTIVE</a>";}
|
|
else
|
|
{EAactive_link = "<a href=\"#\" onclick=\"alt_phone_change('" + EAphone_number + "','" + EAalt_phone_count + "','" + document.vicidial_form.lead_id.value + "','Y');\">Change this phone number to ACTIVE</a>";}
|
|
|
|
document.getElementById("EAcommentsBoxB").innerHTML = "<b><?php echo _QXZ("Active:"); ?> </b>" + EAalt_phone_active + "<br />" + EAactive_link;
|
|
document.getElementById("EAcommentsBoxC").innerHTML = "<b><?php echo _QXZ("Alt Count:"); ?> </b>" + EAalt_phone_count;
|
|
document.getElementById("EAcommentsBoxD").innerHTML = "<b><?php echo _QXZ("Notes:"); ?> </b>" + EAalt_phone_notes;
|
|
showDiv('EAcommentsBox');
|
|
}
|
|
|
|
if (VDIC_data_VDIG[1].length > 0)
|
|
{
|
|
inOUT = 'IN';
|
|
if (VDIC_data_VDIG[2].length > 2)
|
|
{
|
|
document.getElementById("MainStatuSSpan").style.background = VDIC_data_VDIG[2];
|
|
}
|
|
var dispnum = document.vicidial_form.phone_number.value;
|
|
var status_display_number = phone_number_format(dispnum);
|
|
var callnum = dialed_number;
|
|
var dial_display_number = phone_number_format(callnum);
|
|
|
|
var status_display_content='';
|
|
if (status_display_NAME > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Name:"); ?> " + document.vicidial_form.first_name.value + " " + document.vicidial_form.last_name.value;}
|
|
if (status_display_CALLID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("UID:"); ?> " + CIDcheck;}
|
|
if (status_display_LEADID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("Lead:"); ?> " + document.vicidial_form.lead_id.value;}
|
|
if (status_display_LISTID > 0) {status_display_content = status_display_content + " <?php echo _QXZ("List:"); ?> " + document.vicidial_form.list_id.value;}
|
|
|
|
var temp_status_display_ingroup = " <?php echo _QXZ("Group"); ?>- " + VDIC_data_VDIG[1];
|
|
if (status_display_ingroup == 'DISABLED')
|
|
{temp_status_display_ingroup='';}
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = " <?php echo _QXZ("Incoming:"); ?> " + dial_display_number + " " + custom_call_id + " " + temp_status_display_ingroup + " " + VDIC_fronter + " " + status_display_content;
|
|
}
|
|
|
|
document.getElementById("HangupControl").innerHTML = "<a href=\"#\" onclick=\"dialedcall_send_hangup('','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_hangupcustomer.gif"); ?>\" border=\"0\" alt=\"Hangup Customer\" /></a>";
|
|
|
|
/*
|
|
document.getElementById("ParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParK','" + lastcustchannel + "','" + lastcustserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_parkcall.gif"); ?>\" border=\"0\" alt=\"Park Call\" /></a>";
|
|
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_PARK_ONLY') )
|
|
{
|
|
document.getElementById("ivrParkControl").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParKivr','" + lastcustchannel + "','" + lastcustserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_ivrparkcall.gif"); ?>\" border=\"0\" alt=\"IVR Park Call\" /></a>";
|
|
}
|
|
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_transferconf.gif"); ?>\" border=\"0\" alt=\"Transfer - Conference\" /></a>";
|
|
|
|
document.getElementById("LocalCloser").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_localcloser.gif"); ?>\" border=\"0\" alt=\"LOCAL CLOSER\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
document.getElementById("DialBlindTransfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_blindtransfer.gif"); ?>\" border=\"0\" alt=\"Dial Blind Transfer\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
document.getElementById("DialBlindVMail").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRVMAIL','" + lastcustchannel + "','" + lastcustserverip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_ammessage.gif"); ?>\" border=\"0\" alt=\"Blind Transfer VMail Message\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
if ( (quick_transfer_button == 'IN_GROUP') || (quick_transfer_button == 'LOCKED_IN_GROUP') )
|
|
{
|
|
if (quick_transfer_button_locked > 0)
|
|
{quick_transfer_button_orig = default_xfer_group;}
|
|
|
|
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "','','','" + quick_transfer_button_locked + "','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_quickxfer.gif"); ?>\" border=\"0\" alt=\"QUICK TRANSFER\" /></a>";
|
|
}
|
|
if (prepopulate_transfer_preset_enabled > 0)
|
|
{
|
|
if ( (prepopulate_transfer_preset == 'PRESET_1') || (prepopulate_transfer_preset == 'LOCKED_PRESET_1') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber; document.vicidial_form.xfername.value='D1';}
|
|
if ( (prepopulate_transfer_preset == 'PRESET_2') || (prepopulate_transfer_preset == 'LOCKED_PRESET_2') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber; document.vicidial_form.xfername.value='D2';}
|
|
if ( (prepopulate_transfer_preset == 'PRESET_3') || (prepopulate_transfer_preset == 'LOCKED_PRESET_3') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber; document.vicidial_form.xfername.value='D3';}
|
|
if ( (prepopulate_transfer_preset == 'PRESET_4') || (prepopulate_transfer_preset == 'LOCKED_PRESET_4') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber; document.vicidial_form.xfername.value='D4';}
|
|
if ( (prepopulate_transfer_preset == 'PRESET_5') || (prepopulate_transfer_preset == 'LOCKED_PRESET_5') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber; document.vicidial_form.xfername.value='D5';}
|
|
}
|
|
if ( (quick_transfer_button == 'PRESET_1') || (quick_transfer_button == 'PRESET_2') || (quick_transfer_button == 'PRESET_3') || (quick_transfer_button == 'PRESET_4') || (quick_transfer_button == 'PRESET_5') || (quick_transfer_button == 'LOCKED_PRESET_1') || (quick_transfer_button == 'LOCKED_PRESET_2') || (quick_transfer_button == 'LOCKED_PRESET_3') || (quick_transfer_button == 'LOCKED_PRESET_4') || (quick_transfer_button == 'LOCKED_PRESET_5') )
|
|
{
|
|
if ( (quick_transfer_button == 'PRESET_1') || (quick_transfer_button == 'LOCKED_PRESET_1') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber; document.vicidial_form.xfername.value='D1';}
|
|
if ( (quick_transfer_button == 'PRESET_2') || (quick_transfer_button == 'LOCKED_PRESET_2') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber; document.vicidial_form.xfername.value='D2';}
|
|
if ( (quick_transfer_button == 'PRESET_3') || (quick_transfer_button == 'LOCKED_PRESET_3') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber; document.vicidial_form.xfername.value='D3';}
|
|
if ( (quick_transfer_button == 'PRESET_4') || (quick_transfer_button == 'LOCKED_PRESET_4') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber; document.vicidial_form.xfername.value='D4';}
|
|
if ( (quick_transfer_button == 'PRESET_5') || (quick_transfer_button == 'LOCKED_PRESET_5') )
|
|
{document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber; document.vicidial_form.xfername.value='D5';}
|
|
if (quick_transfer_button_locked > 0)
|
|
{quick_transfer_button_orig = document.vicidial_form.xfernumber.value;}
|
|
|
|
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "','','','" + quick_transfer_button_locked + "','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_quickxfer.gif"); ?>\" border=\"0\" alt=\"QUICK TRANSFER\" /></a>";
|
|
}
|
|
|
|
if (custom_3way_button_transfer_enabled > 0)
|
|
{
|
|
document.getElementById("CustomXfer").innerHTML = "<a href=\"#\" onclick=\"custom_button_transfer();return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_customxfer.gif"); ?>\" border=\"0\" alt=\"Custom Transfer\" /></a>";
|
|
}
|
|
|
|
|
|
if (call_requeue_button > 0)
|
|
{
|
|
var CloserSelectChoices = document.vicidial_form.CloserSelectList.value;
|
|
var regCRB = new RegExp("AGENTDIRECT","ig");
|
|
if ( (CloserSelectChoices.match(regCRB)) || (VU_closer_campaigns.match(regCRB)) )
|
|
{
|
|
document.getElementById("ReQueueCall").innerHTML = "<a href=\"#\" onclick=\"call_requeue_launch();return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_requeue_call.gif"); ?>\" border=\"0\" alt=\"Re-Queue Call\" /></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("ReQueueCall").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_requeue_call_OFF.gif"); ?>\" border=\"0\" alt=\"Re-Queue Call\" />";
|
|
}
|
|
}
|
|
*/
|
|
// Build transfer pull-down list
|
|
var loop_ct = 0;
|
|
var live_XfeR_HTML = '';
|
|
var XfeR_SelecT = '';
|
|
while (loop_ct < XFgroupCOUNT)
|
|
{
|
|
if (VARxfergroups[loop_ct] == LIVE_default_xfer_group)
|
|
{XfeR_SelecT = 'selected ';}
|
|
else {XfeR_SelecT = '';}
|
|
live_XfeR_HTML = live_XfeR_HTML + "<option " + XfeR_SelecT + "value=\"" + VARxfergroups[loop_ct] + "\">" + VARxfergroups[loop_ct] + " - " + VARxfergroupsnames[loop_ct] + "</option>\n";
|
|
loop_ct++;
|
|
}
|
|
document.getElementById("XfeRGrouPLisT").innerHTML = "<select size=\"1\" name=\"XfeRGrouP\" class=\"cust_form\" id=\"XfeRGrouP\" onChange=\"XferAgentSelectLink();return false;\">" + live_XfeR_HTML + "</select>";
|
|
|
|
if (lastcustserverip == server_ip)
|
|
{
|
|
document.getElementById("VolumeUpSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('UP','" + lastcustchannel + "','');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_volume_up.gif"); ?>\" border=\"0\" /></a>";
|
|
document.getElementById("VolumeDownSpan").innerHTML = "<a href=\"#\" onclick=\"volume_control('DOWN','" + lastcustchannel + "','');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_volume_down.gif"); ?>\" border=\"0\" /></a>";
|
|
}
|
|
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif"); ?>\" border=\"0\" alt=\"pause button disabled\" /><br /><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber_OFF.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" />";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
}
|
|
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
if (hide_gender < 1)
|
|
{
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
}
|
|
|
|
LeaDDispO='';
|
|
|
|
var regWFAcustom = new RegExp("^VAR","ig");
|
|
if (VDIC_web_form_address.match(regWFAcustom))
|
|
{
|
|
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','CUSTOM');
|
|
TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','DEFAULT','1');
|
|
}
|
|
|
|
if (VDIC_web_form_address_two.match(regWFAcustom))
|
|
{
|
|
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','CUSTOM');
|
|
TEMP_VDIC_web_form_address_two = TEMP_VDIC_web_form_address_two.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','DEFAULT','2');
|
|
}
|
|
|
|
if (VDIC_web_form_address_three.match(regWFAcustom))
|
|
{
|
|
TEMP_VDIC_web_form_address_three = URLDecode(VDIC_web_form_address_three,'YES','CUSTOM');
|
|
TEMP_VDIC_web_form_address_three = TEMP_VDIC_web_form_address_three.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
TEMP_VDIC_web_form_address_three = URLDecode(VDIC_web_form_address_three,'YES','DEFAULT','3');
|
|
}
|
|
|
|
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormRefresH();\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform.gif"); ?>\" border=\"0\" alt=\"Web Form\" /></a>\n";
|
|
|
|
if (enable_second_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_two + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormTwoRefresH();\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform_two.gif"); ?>\" border=\"0\" alt=\"Web Form 2\" /></a>\n";
|
|
}
|
|
if (enable_third_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanThree").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_three + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormThreeRefresH();\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform_three.gif"); ?>\" border=\"0\" alt=\"Web Form 3\" /></a>\n";
|
|
}
|
|
|
|
if ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{all_record = 'YES';}
|
|
|
|
if (CalL_ScripT_color.length > 1)
|
|
{document.getElementById("ScriptContents").style.backgroundColor = CalL_ScripT_color;}
|
|
if ( (view_scripts == 1) && (CalL_ScripT_id.length > 0) )
|
|
{
|
|
var SCRIPT_web_form = 'http://127.0.0.1/testing.php';
|
|
var TEMP_SCRIPT_web_form = URLDecode(SCRIPT_web_form,'YES','DEFAULT','1');
|
|
|
|
if ( (script_recording_delay > 0) && ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') ) )
|
|
{
|
|
delayed_script_load = 'YES';
|
|
RefresHScript('CLEAR');
|
|
}
|
|
else
|
|
{
|
|
load_script_contents('ScriptContents','');
|
|
}
|
|
}
|
|
|
|
if (custom_fields_enabled > 0)
|
|
{
|
|
FormContentsLoad();
|
|
}
|
|
// JOEJ 082812 - new for email feature
|
|
if (email_enabled > 0)
|
|
{
|
|
EmailContentsLoad();
|
|
}
|
|
// JOEJ 060514 - new for chat feature
|
|
if (chat_enabled > 0)
|
|
{
|
|
CustomerChatContentsLoad('', '', manual_chat_override);
|
|
}
|
|
if (CalL_AutO_LauncH == 'SCRIPT')
|
|
{
|
|
if (delayed_script_load == 'YES')
|
|
{
|
|
load_script_contents('ScriptContents','');
|
|
}
|
|
ScriptPanelToFront();
|
|
}
|
|
if (CalL_AutO_LauncH == 'FORM')
|
|
{
|
|
FormPanelToFront();
|
|
}
|
|
if (CalL_AutO_LauncH == 'EMAIL')
|
|
{
|
|
EmailPanelToFront();
|
|
}
|
|
if (CalL_AutO_LauncH == 'CHAT')
|
|
{
|
|
CustomerChatPanelToFront();
|
|
}
|
|
|
|
if (CalL_AutO_LauncH == 'WEBFORM')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
if (CalL_AutO_LauncH == 'WEBFORMTWO')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address_two, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
if (CalL_AutO_LauncH == 'WEBFORMTHREE')
|
|
{
|
|
window.open(TEMP_VDIC_web_form_address_three, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
|
|
if (useIE > 0)
|
|
{
|
|
var regCTC = new RegExp("^NONE","ig");
|
|
if (CopY_tO_ClipboarD.match(regCTC))
|
|
{var nothing=1;}
|
|
else
|
|
{
|
|
var tmp_clip = document.getElementById(CopY_tO_ClipboarD);
|
|
// alert_box("Copy to clipboard SETTING: |" + useIE + "|" + CopY_tO_ClipboarD + "|" + tmp_clip.value + "|");
|
|
window.clipboardData.setData('Text', tmp_clip.value)
|
|
// alert_box("Copy to clipboard: |" + tmp_clip.value + "|" + CopY_tO_ClipboarD + "|");
|
|
}
|
|
}
|
|
|
|
if (alert_enabled=='ON')
|
|
{
|
|
var callnum = dialed_number;
|
|
var dial_display_number = phone_number_format(callnum);
|
|
alert(" <?php echo _QXZ("Incoming:"); ?> " + dial_display_number + "\n <?php echo _QXZ("Group"); ?>- " + VDIC_data_VDIG[1] + " " + VDIC_fronter);
|
|
}
|
|
}
|
|
xmlhttprequestcheckother = undefined;
|
|
delete xmlhttprequestcheckother;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// refresh or clear the SCRIPT frame contents
|
|
function RefresHScript(temp_wipe,RFSclick)
|
|
{
|
|
if (RFSclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----RefresHScript---" + temp_wipe + "|";}
|
|
if (temp_wipe == 'CLEAR')
|
|
{
|
|
document.getElementById("ScriptContents").innerHTML = '';
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("ScriptContents").innerHTML = '';
|
|
WebFormRefresH('','','1');
|
|
WebFormTwoRefresH('','','1');
|
|
WebFormThreeRefresH('','','1');
|
|
load_script_contents('ScriptContents','');
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// refresh the content of the web form URL
|
|
function WebFormRefresH(taskrefresh,submittask,force_webvars_refresh)
|
|
{
|
|
var webvars_refresh=0;
|
|
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
if (submittask != 'YES')
|
|
{
|
|
if (hide_gender < 1)
|
|
{
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
}
|
|
}
|
|
|
|
var regWFAcustom = new RegExp("^VAR","ig");
|
|
if (VDIC_web_form_address.match(regWFAcustom))
|
|
{
|
|
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','CUSTOM');
|
|
TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{webvars_refresh=1;}
|
|
|
|
if ( (webvars_refresh > 0) || (force_webvars_refresh > 0) )
|
|
{
|
|
TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','DEFAULT','1');
|
|
}
|
|
|
|
if (taskrefresh == 'OUT')
|
|
{
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormRefresH('IN');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform.gif"); ?>\" border=\"0\" alt=\"Web Form\" /></a>\n";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("WebFormSpan").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address + "\" target=\"" + web_form_target + "\" onMouseOut=\"WebFormRefresH('OUT');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform.gif"); ?>\" border=\"0\" alt=\"Web Form\" /></a>\n";
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// refresh the content of the second web form URL
|
|
function WebFormTwoRefresH(taskrefresh,submittask)
|
|
{
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
if (submittask != 'YES')
|
|
{
|
|
if (hide_gender < 1)
|
|
{
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
}
|
|
}
|
|
|
|
var regWFAcustom = new RegExp("^VAR","ig");
|
|
if (VDIC_web_form_address_two.match(regWFAcustom))
|
|
{
|
|
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','CUSTOM');
|
|
TEMP_VDIC_web_form_address_two = TEMP_VDIC_web_form_address_two.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','DEFAULT','2');
|
|
}
|
|
|
|
if (enable_second_webform > 0)
|
|
{
|
|
if (taskrefresh == 'OUT')
|
|
{
|
|
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_two + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormTwoRefresH('IN');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform_two.gif"); ?>\" border=\"0\" alt=\"Web Form 2\" /></a>\n";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_two + "\" target=\"" + web_form_target + "\" onMouseOut=\"WebFormTwoRefresH('OUT');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform_two.gif"); ?>\" border=\"0\" alt=\"Web Form 2\" /></a>\n";
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// refresh the content of the third web form URL
|
|
function WebFormThreeRefresH(taskrefresh,submittask)
|
|
{
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';}
|
|
|
|
if (submittask != 'YES')
|
|
{
|
|
if (hide_gender < 1)
|
|
{
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
}
|
|
}
|
|
|
|
var regWFAcustom = new RegExp("^VAR","ig");
|
|
if (VDIC_web_form_address_three.match(regWFAcustom))
|
|
{
|
|
TEMP_VDIC_web_form_address_three = URLDecode(VDIC_web_form_address_three,'YES','CUSTOM');
|
|
TEMP_VDIC_web_form_address_three = TEMP_VDIC_web_form_address_three.replace(regWFAcustom, '');
|
|
}
|
|
else
|
|
{
|
|
TEMP_VDIC_web_form_address_three = URLDecode(VDIC_web_form_address_three,'YES','DEFAULT','3');
|
|
}
|
|
|
|
if (enable_third_webform > 0)
|
|
{
|
|
if (taskrefresh == 'OUT')
|
|
{
|
|
document.getElementById("WebFormSpanThree").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_three + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormThreeRefresH('IN');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform_three.gif"); ?>\" border=\"0\" alt=\"Web Form 3\" /></a>\n";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("WebFormSpanThree").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_three + "\" target=\"" + web_form_target + "\" onMouseOut=\"WebFormThreeRefresH('OUT');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform_three.gif"); ?>\" border=\"0\" alt=\"Web Form 3\" /></a>\n";
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send hangup a second time from the dispo screen
|
|
function DispoHanguPAgaiN()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----DispoHanguPAgaiN---|";
|
|
form_cust_channel = AgaiNHanguPChanneL;
|
|
document.getElementById("callchannel").innerHTML = AgaiNHanguPChanneL;
|
|
document.vicidial_form.callserverip.value = AgaiNHanguPServeR;
|
|
lastcustchannel = AgaiNHanguPChanneL;
|
|
lastcustserverip = AgaiNHanguPServeR;
|
|
VD_live_call_secondS = AgainCalLSecondS;
|
|
CalLCID = AgaiNCalLCID;
|
|
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "";
|
|
|
|
dialedcall_send_hangup();
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send leave 3way call a second time from the dispo screen
|
|
function DispoLeavE3wayAgaiN()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----DispoLeavE3wayAgaiN---|";
|
|
XDchannel = DispO3wayXtrAchannel;
|
|
document.vicidial_form.xfernumber.value = DispO3wayCalLxfernumber;
|
|
MDchannel = DispO3waychannel;
|
|
lastcustserverip = DispO3wayCalLserverip;
|
|
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "";
|
|
|
|
leave_3way_call('SECOND');
|
|
|
|
DispO3waychannel = '';
|
|
DispO3wayXtrAchannel = '';
|
|
DispO3wayCalLserverip = '';
|
|
DispO3wayCalLxfernumber = '';
|
|
DispO3wayCalLcamptail = '';
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Start Hangup Functions for both
|
|
function bothcall_send_hangup(BCHclick)
|
|
{
|
|
if (BCHclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----bothcall_send_hangup---|";}
|
|
xfer_agent_selected=0;
|
|
if (lastcustchannel.length > 3)
|
|
{dialedcall_send_hangup();}
|
|
if (lastxferchannel.length > 3)
|
|
{xfercall_send_hangup();}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for customer call connected to the conference now to Manager
|
|
function dialedcall_send_hangup(dispowindow,hotkeysused,altdispo,nodeletevdac,DSHclick)
|
|
{
|
|
var required_fail=0;
|
|
if (allow_required_fields=='Y')
|
|
{
|
|
var required_fields_list = document.vicidial_form.required_fields.value;
|
|
if (required_fields_list.length > 4)
|
|
{
|
|
var regRFtitle = new RegExp("title","ig");
|
|
var regRFfirst_name = new RegExp("first_name","ig");
|
|
var regRFmiddle_initial = new RegExp("middle_initial","ig");
|
|
var regRFlast_name = new RegExp("last_name","ig");
|
|
var regRFaddress1 = new RegExp("address1","ig");
|
|
var regRFaddress2 = new RegExp("address2","ig");
|
|
var regRFaddress3 = new RegExp("address3","ig");
|
|
var regRFcity = new RegExp("city","ig");
|
|
var regRFstate = new RegExp("state","ig");
|
|
var regRFpostal_code = new RegExp("postal_code","ig");
|
|
var regRFprovince = new RegExp("province","ig");
|
|
var regRFphone_code = new RegExp("phone_code","ig");
|
|
var regRFalt_phone = new RegExp("alt_phone","ig");
|
|
var regRFvendor_lead_code = new RegExp("vendor_lead_code","ig");
|
|
var regRFsecurity_phrase = new RegExp("security_phrase","ig");
|
|
var regRFemail = new RegExp("email","ig");
|
|
var error_field_list='';
|
|
|
|
if (required_fields_list.match(regRFtitle))
|
|
{
|
|
var TEMP_title = document.vicidial_form.title.value;
|
|
if (TEMP_title.length < 1){required_fail++; error_field_list = error_field_list + " title";}
|
|
}
|
|
if (required_fields_list.match(regRFfirst_name))
|
|
{
|
|
var TEMP_first_name = document.vicidial_form.first_name.value;
|
|
if (TEMP_first_name.length < 1){required_fail++; error_field_list = error_field_list + " first_name";}
|
|
}
|
|
if (required_fields_list.match(regRFmiddle_initial))
|
|
{
|
|
var TEMP_middle_initial = document.vicidial_form.middle_initial.value;
|
|
if (TEMP_middle_initial.length < 1){required_fail++; error_field_list = error_field_list + " middle_initial";}
|
|
}
|
|
if (required_fields_list.match(regRFlast_name))
|
|
{
|
|
var TEMP_last_name = document.vicidial_form.last_name.value;
|
|
if (TEMP_last_name.length < 1){required_fail++; error_field_list = error_field_list + " last_name";}
|
|
}
|
|
if (required_fields_list.match(regRFaddress1))
|
|
{
|
|
var TEMP_address1 = document.vicidial_form.address1.value;
|
|
if (TEMP_address1.length < 1){required_fail++; error_field_list = error_field_list + " address1";}
|
|
}
|
|
if (required_fields_list.match(regRFaddress2))
|
|
{
|
|
var TEMP_address2 = document.vicidial_form.address2.value;
|
|
if (TEMP_address2.length < 1){required_fail++; error_field_list = error_field_list + " address2";}
|
|
}
|
|
if (required_fields_list.match(regRFaddress3))
|
|
{
|
|
var TEMP_address3 = document.vicidial_form.address3.value;
|
|
if (TEMP_address3.length < 1){required_fail++; error_field_list = error_field_list + " address3";}
|
|
}
|
|
if (required_fields_list.match(regRFcity))
|
|
{
|
|
var TEMP_city = document.vicidial_form.city.value;
|
|
if (TEMP_city.length < 1){required_fail++; error_field_list = error_field_list + " city";}
|
|
}
|
|
if (required_fields_list.match(regRFstate))
|
|
{
|
|
var TEMP_state = document.vicidial_form.state.value;
|
|
if (TEMP_state.length < 1){required_fail++; error_field_list = error_field_list + " state";}
|
|
}
|
|
if (required_fields_list.match(regRFpostal_code))
|
|
{
|
|
var TEMP_postal_code = document.vicidial_form.postal_code.value;
|
|
if (TEMP_postal_code.length < 1){required_fail++; error_field_list = error_field_list + " postal_code";}
|
|
}
|
|
if (required_fields_list.match(regRFprovince))
|
|
{
|
|
var TEMP_province = document.vicidial_form.province.value;
|
|
if (TEMP_province.length < 1){required_fail++; error_field_list = error_field_list + " province";}
|
|
}
|
|
if (required_fields_list.match(regRFvendor_lead_code))
|
|
{
|
|
var TEMP_vendor_lead_code = document.vicidial_form.vendor_lead_code.value;
|
|
if (TEMP_vendor_lead_code.length < 1){required_fail++; error_field_list = error_field_list + " vendor_lead_code";}
|
|
}
|
|
if (required_fields_list.match(regRFphone_code))
|
|
{
|
|
var TEMP_phone_code = document.vicidial_form.phone_code.value;
|
|
if (TEMP_phone_code.length < 1){required_fail++; error_field_list = error_field_list + " phone_code";}
|
|
}
|
|
if (required_fields_list.match(regRFalt_phone))
|
|
{
|
|
var TEMP_alt_phone = document.vicidial_form.alt_phone.value;
|
|
if (TEMP_alt_phone.length < 1){required_fail++; error_field_list = error_field_list + " alt_phone";}
|
|
}
|
|
if (required_fields_list.match(regRFsecurity_phrase))
|
|
{
|
|
var TEMP_security_phrase = document.vicidial_form.security_phrase.value;
|
|
if (TEMP_security_phrase.length < 1){required_fail++; error_field_list = error_field_list + " security_phrase";}
|
|
}
|
|
if (required_fields_list.match(regRFemail))
|
|
{
|
|
var TEMP_email = document.vicidial_form.email.value;
|
|
if (TEMP_email.length < 1){required_fail++; error_field_list = error_field_list + " email";}
|
|
}
|
|
}
|
|
}
|
|
if (required_fail > 0)
|
|
{
|
|
alert_box("<?php echo _QXZ("YOU MUST FILL IN ALL REQUIRED FIELDS BEFORE YOU CAN HANG UP THIS CALL");?>: " + error_field_list);
|
|
}
|
|
else
|
|
{
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
var form_cust_channel = document.getElementById("callchannel").innerHTML;
|
|
var form_cust_serverip = document.vicidial_form.callserverip.value;
|
|
var customer_channel = lastcustchannel;
|
|
var customer_server_ip = lastcustserverip;
|
|
AgaiNHanguPChanneL = lastcustchannel;
|
|
AgaiNHanguPServeR = lastcustserverip;
|
|
AgainCalLSecondS = VD_live_call_secondS;
|
|
AgaiNCalLCID = CalLCID;
|
|
dial_next_failed=0;
|
|
if (customer_sec < 1)
|
|
{customer_sec = VD_live_call_secondS;}
|
|
var process_post_hangup=0;
|
|
|
|
if (DSHclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----dialedcall_send_hangup---" + group + "|" + form_cust_channel + "|" + CalLCID + "|" + VD_live_call_secondS + "|";}
|
|
|
|
// Force chat to end, if exists. Uses hangup_override value in EndChat function to end if chat does not exist.
|
|
if (document.getElementById('CustomerChatIFrame') && typeof document.getElementById('CustomerChatIFrame').contentWindow.EndChat=='function')
|
|
{
|
|
document.getElementById('CustomerChatIFrame').contentWindow.EndChat('Hangup');
|
|
}
|
|
|
|
if ( (RedirecTxFEr < 1) && ( (MD_channel_look==1) || (auto_dial_level == 0) ) )
|
|
{
|
|
MD_channel_look=0;
|
|
DialTimeHangup('MAIN');
|
|
}
|
|
if (form_cust_channel.length > 3)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HLvdcW" + epoch_sec + user_abb;
|
|
var hangupvalue = customer_channel;
|
|
// alert(auto_dial_level + "|" + CalLCID + "|" + customer_server_ip + "|" + hangupvalue + "|" + VD_live_call_secondS);
|
|
custhangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=Hangup&format=text&user=" + user + "&pass=" + pass + "&channel=" + hangupvalue + "&call_server_ip=" + customer_server_ip + "&queryCID=" + queryCID + "&auto_dial_level=" + auto_dial_level + "&CalLCID=" + CalLCID + "&secondS=" + VD_live_call_secondS + "&exten=" + session_id + "&campaign=" + group + "&stage=CALLHANGUP&nodeletevdac=" + nodeletevdac + "&log_campaign=" + campaign + "&qm_extension=" + qm_extension;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(custhangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
|
|
// alert(xmlhttp.responseText);
|
|
// var HU_debug = xmlhttp.responseText;
|
|
// var HU_debug_array=HU_debug.split(" ");
|
|
// if (HU_debug_array[0] == 'Call')
|
|
// {
|
|
// alert(xmlhttp.responseText);
|
|
// }
|
|
|
|
}
|
|
}
|
|
process_post_hangup=1;
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
else
|
|
{process_post_hangup=1;}
|
|
if (process_post_hangup==1)
|
|
{
|
|
VD_live_customer_call = 0;
|
|
VD_live_call_secondS = 0;
|
|
MD_ring_secondS = 0;
|
|
CalLCID = '';
|
|
MDnextCID = '';
|
|
cid_lock=0;
|
|
|
|
// UPDATE VICIDIAL_LOG ENTRY FOR THIS CALL PROCESS
|
|
DialLog("end",nodeletevdac);
|
|
conf_dialed=0;
|
|
if (dispowindow == 'NO')
|
|
{
|
|
open_dispo_screen=0;
|
|
}
|
|
else
|
|
{
|
|
if (auto_dial_level == 0)
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
open_dispo_screen=0;
|
|
}
|
|
else
|
|
{
|
|
reselect_alt_dial = 0;
|
|
open_dispo_screen=1;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
open_dispo_screen=0;
|
|
auto_dial_level=0;
|
|
manual_dial_in_progress=1;
|
|
auto_dial_alt_dial=1;
|
|
}
|
|
else
|
|
{
|
|
reselect_alt_dial = 0;
|
|
open_dispo_screen=1;
|
|
}
|
|
}
|
|
}
|
|
|
|
// DEACTIVATE CHANNEL-DEPENDANT BUTTONS AND VARIABLES
|
|
document.getElementById("callchannel").innerHTML = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
lastcustchannel='';
|
|
lastcustserverip='';
|
|
MDchannel='';
|
|
if (post_phone_time_diff_alert_message.length > 10)
|
|
{
|
|
document.getElementById("post_phone_time_diff_span_contents").innerHTML = "";
|
|
hideDiv('post_phone_time_diff_span');
|
|
post_phone_time_diff_alert_message='';
|
|
}
|
|
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
document.getElementById("WebFormSpan").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_webform_OFF.gif"); ?>\" border=\"0\" alt=\"Web Form\" />";
|
|
if (enable_second_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanTwo").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_webform_two_OFF.gif"); ?>\" border=\"0\" alt=\"Web Form 2\" />";
|
|
}
|
|
if (enable_third_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanThree").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_webform_three_OFF.gif"); ?>\" border=\"0\" alt=\"Web Form 3\" />";
|
|
}
|
|
document.getElementById("ParkControl").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_parkcall_OFF.gif"); ?>\" border=\"0\" alt=\"Park Call\" />";
|
|
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_PARK_ONLY') )
|
|
{
|
|
document.getElementById("ivrParkControl").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_ivrparkcall_OFF.gif"); ?>\" border=\"0\" alt=\"IVR Park Call\" />";
|
|
}
|
|
document.getElementById("HangupControl").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_hangupcustomer_OFF.gif"); ?>\" border=\"0\" alt=\"Hangup Customer\" />";
|
|
document.getElementById("XferControl").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_transferconf_OFF.gif"); ?>\" border=\"0\" alt=\"Transfer - Conference\" />";
|
|
document.getElementById("LocalCloser").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_XB_localcloser_OFF.gif"); ?>\" border=\"0\" alt=\"LOCAL CLOSER\" style=\"vertical-align:middle\" />";
|
|
document.getElementById("DialBlindTransfer").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_XB_blindtransfer_OFF.gif"); ?>\" border=\"0\" alt=\"Dial Blind Transfer\" style=\"vertical-align:middle\" />";
|
|
document.getElementById("DialBlindVMail").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_XB_ammessage_OFF.gif"); ?>\" border=\"0\" alt=\"Blind Transfer VMail Message\" style=\"vertical-align:middle\" />";
|
|
document.getElementById("VolumeUpSpan").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_volume_up_off.gif"); ?>\" border=\"0\" />";
|
|
document.getElementById("VolumeDownSpan").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_volume_down_off.gif"); ?>\" border=\"0\" />";
|
|
|
|
if (quick_transfer_button_enabled > 0)
|
|
{document.getElementById("QuickXfer").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_quickxfer_OFF.gif"); ?>\" border=\"0\" alt=\"QUICK TRANSFER\" />";}
|
|
|
|
if (custom_3way_button_transfer_enabled > 0)
|
|
{document.getElementById("CustomXfer").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_customxfer_OFF.gif"); ?>\" border=\"0\" alt=\"Custom Transfer\" />";}
|
|
|
|
if (call_requeue_button > 0)
|
|
{
|
|
document.getElementById("ReQueueCall").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_requeue_call_OFF.gif"); ?>\" border=\"0\" alt=\"Re-Queue Call\" />";
|
|
}
|
|
|
|
document.getElementById("custdatetime").innerHTML = ' ';
|
|
|
|
if ( (auto_dial_level == 0) && (dial_method != 'INBOUND_MAN') )
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
if (altdispo == 'ALTPH2')
|
|
{
|
|
ManualDialOnly('ALTPhonE');
|
|
}
|
|
else
|
|
{
|
|
if (altdispo == 'ADDR3')
|
|
{
|
|
ManualDialOnly('AddresS3');
|
|
}
|
|
else
|
|
{
|
|
if (hotkeysused == 'YES')
|
|
{
|
|
alt_dial_active = 0;
|
|
alt_dial_status_display = 0;
|
|
reselect_alt_dial = 0;
|
|
manual_auto_hotkey = 1;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (hotkeysused == 'YES')
|
|
{
|
|
alt_dial_active = 0;
|
|
alt_dial_status_display = 0;
|
|
manual_auto_hotkey = 1;
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
|
|
}
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
if (altdispo == 'ALTPH2')
|
|
{
|
|
ManualDialOnly('ALTPhonE');
|
|
}
|
|
else
|
|
{
|
|
if (altdispo == 'ADDR3')
|
|
{
|
|
ManualDialOnly('AddresS3');
|
|
}
|
|
else
|
|
{
|
|
if (hotkeysused == 'YES')
|
|
{
|
|
manual_auto_hotkey = 1;
|
|
alt_dial_active=0;
|
|
alt_dial_status_display = 0;
|
|
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
document.getElementById("MainStatuSSpan").innerHTML = '';
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif"); ?>\" border=\"0\" alt=\"pause button disabled\" /><br /><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber_OFF.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" />";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
}
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif"); ?>\" border=\"0\" alt=\"pause button disabled\" /><br /><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber_OFF.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" />";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
}
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
ShoWTransferMain('OFF');
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for 3rd party call connected to the conference now to Manager
|
|
function xfercall_send_hangup(HANclick)
|
|
{
|
|
var xferchannel = document.vicidial_form.xferchannel.value;
|
|
var xfer_channel = lastxferchannel;
|
|
var process_post_hangup=0;
|
|
xfer_in_call=0;
|
|
if (HANclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----xfercall_send_hangup---" + xferchannel + "|";}
|
|
if ( (MD_channel_look==1) && (leaving_threeway < 1) )
|
|
{
|
|
MD_channel_look=0;
|
|
DialTimeHangup('XFER');
|
|
}
|
|
if (xferchannel.length > 3)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HXvdcW" + epoch_sec + user_abb;
|
|
var hangupvalue = xfer_channel;
|
|
custhangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=Hangup&format=text&user=" + user + "&pass=" + pass + "&channel=" + hangupvalue + "&queryCID=" + queryCID + "&log_campaign=" + campaign + "&qm_extension=" + qm_extension;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(custhangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
process_post_hangup=1;
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
else {process_post_hangup=1;}
|
|
if (process_post_hangup==1)
|
|
{
|
|
XD_live_customer_call = 0;
|
|
XD_live_call_secondS = 0;
|
|
MD_ring_secondS = 0;
|
|
MD_channel_look=0;
|
|
XDnextCID = '';
|
|
XDcheck = '';
|
|
xferchannellive=0;
|
|
consult_custom_wait=0;
|
|
consult_custom_go=0;
|
|
consult_custom_sent=0;
|
|
xfer_agent_selected=0;
|
|
|
|
|
|
// DEACTIVATE CHANNEL-DEPENDANT BUTTONS AND VARIABLES
|
|
document.vicidial_form.xferchannel.value = "";
|
|
lastxferchannel='';
|
|
|
|
// document.getElementById("Leave3WayCall").innerHTML ="<img src=\"./images/<?php echo _QXZ("vdc_XB_leave3waycall_OFF.gif"); ?>\" border=\"0\" alt=\"LEAVE 3-WAY CALL\" />";
|
|
|
|
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_dialwithcustomer.gif"); ?>\" border=\"0\" alt=\"Dial With Customer\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<a href=\"#\" onclick=\"xfer_park_dial('YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_parkcustomerdial.gif"); ?>\" border=\"0\" alt=\"Park Customer Dial\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
document.getElementById("HangupXferLine").innerHTML ="<img src=\"./images/<?php echo _QXZ("vdc_XB_hangupxferline_OFF.gif"); ?>\" border=\"0\" alt=\"Hangup Xfer Line\" style=\"vertical-align:middle\" />";
|
|
|
|
document.getElementById("ParkXferLine").innerHTML ="<img src=\"./images/<?php echo _QXZ("vdc_XB_parkxferline_OFF.gif"); ?>\" border=\"0\" alt=\"Park Xfer Line\" style=\"vertical-align:middle\" />";
|
|
|
|
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup('YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_hangupbothlines.gif"); ?>\" border=\"0\" alt=\"Hangup Both Lines\" style=\"vertical-align:middle\" /></a>";
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Send Hangup command for any Local call that is not in the quiet(7) entry - used to stop manual dials even if no connect
|
|
function DialTimeHangup(tasktypecall)
|
|
{
|
|
if ( (RedirecTxFEr < 1) && (leaving_threeway < 1) )
|
|
{
|
|
// alert("RedirecTxFEr|" + RedirecTxFEr);
|
|
MD_channel_look=0;
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var queryCID = "HTvdcW" + epoch_sec + user_abb;
|
|
custhangup_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=HangupConfDial&format=text&user=" + user + "&pass=" + pass + "&exten=" + session_id + "&ext_context=" + ext_context + "&queryCID=" + queryCID + "&log_campaign=" + campaign + "&qm_extension=" + qm_extension;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(custhangup_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
Nactiveext = null;
|
|
Nactiveext = xmlhttp.responseText;
|
|
// alert(xmlhttp.responseText + "\n" + tasktypecall + "\n" + leaving_threeway);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Update vicidial_list lead record with all altered values from form
|
|
function CustomerData_update()
|
|
{
|
|
if ( (OtherTab == '1') && (comments_all_tabs == 'ENABLED') )
|
|
{
|
|
var test_otcx = document.vicidial_form.other_tab_comments.value;
|
|
if (test_otcx.length > 0)
|
|
{document.vicidial_form.comments.value = document.vicidial_form.other_tab_comments.value}
|
|
}
|
|
var REGcommentsAMP = new RegExp('&',"g");
|
|
var REGcommentsQUES = new RegExp("\\?","g");
|
|
var REGcommentsPOUND = new RegExp("\\#","g");
|
|
var REGcommentsRESULT = document.vicidial_form.comments.value.replace(REGcommentsAMP, "--AMP--");
|
|
REGcommentsRESULT = REGcommentsRESULT.replace(REGcommentsQUES, "--QUES--");
|
|
REGcommentsRESULT = REGcommentsRESULT.replace(REGcommentsPOUND, "--POUND--");
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
if (hide_gender < 1)
|
|
{
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
document.vicidial_form.gender.value = genderValue;
|
|
}
|
|
|
|
VLupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&campaign=" + campaign + "&ACTION=updateLEAD&format=text&user=" + user + "&pass=" + pass +
|
|
"&lead_id=" + encodeURIComponent(document.vicidial_form.lead_id.value) +
|
|
"&vendor_lead_code=" + encodeURIComponent(document.vicidial_form.vendor_lead_code.value) +
|
|
"&phone_number=" + encodeURIComponent(document.vicidial_form.phone_number.value) +
|
|
"&title=" + encodeURIComponent(document.vicidial_form.title.value) +
|
|
"&first_name=" + encodeURIComponent(document.vicidial_form.first_name.value) +
|
|
"&middle_initial=" + encodeURIComponent(document.vicidial_form.middle_initial.value) +
|
|
"&last_name=" + encodeURIComponent(document.vicidial_form.last_name.value) +
|
|
"&address1=" + encodeURIComponent(document.vicidial_form.address1.value) +
|
|
"&address2=" + encodeURIComponent(document.vicidial_form.address2.value) +
|
|
"&address3=" + encodeURIComponent(document.vicidial_form.address3.value) +
|
|
"&city=" + encodeURIComponent(document.vicidial_form.city.value) +
|
|
"&state=" + encodeURIComponent(document.vicidial_form.state.value) +
|
|
"&province=" + encodeURIComponent(document.vicidial_form.province.value) +
|
|
"&postal_code=" + encodeURIComponent(document.vicidial_form.postal_code.value) +
|
|
"&country_code=" + encodeURIComponent(document.vicidial_form.country_code.value) +
|
|
"&gender=" + encodeURIComponent(document.vicidial_form.gender.value) +
|
|
"&date_of_birth=" + encodeURIComponent(document.vicidial_form.date_of_birth.value) +
|
|
"&alt_phone=" + encodeURIComponent(document.vicidial_form.alt_phone.value) +
|
|
"&email=" + encodeURIComponent(document.vicidial_form.email.value) +
|
|
"&security_phrase=" + encodeURIComponent(document.vicidial_form.security_phrase.value) +
|
|
"&comments=" + REGcommentsRESULT;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VLupdate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
}
|
|
|
|
// ################################################################################
|
|
// Generate the Call Disposition Chooser panel
|
|
function DispoSelectContent_create(taskDSgrp,taskDSstage,DSCclick)
|
|
{
|
|
if (DSCclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----DispoSelectContent_create---" + taskDSgrp + " " + taskDSstage + "|";}
|
|
if (disable_dispo_screen > 0)
|
|
{
|
|
document.vicidial_form.DispoSelection.value = disable_dispo_status;
|
|
DispoSelect_submit();
|
|
}
|
|
else
|
|
{
|
|
if (customer_3way_hangup_dispo_message.length > 1)
|
|
{
|
|
document.getElementById("Dispo3wayMessage").innerHTML = "<br /><b><font color=\"red\" size=\"3\">" + customer_3way_hangup_dispo_message + "</font></b><br />";
|
|
}
|
|
if (APIManualDialQueue > 0)
|
|
{
|
|
document.getElementById("DispoManualQueueMessage").innerHTML = "<br /><b><font color=\"red\" size=\"3\"><?php echo _QXZ("Manual Dial Queue Calls Waiting:"); ?> " + APIManualDialQueue + "</font></b><br />";
|
|
}
|
|
if ( (per_call_notes == 'ENABLED') && (comments_dispo_screen != 'REPLACE_CALL_NOTES') )
|
|
{
|
|
var test_notes = document.vicidial_form.call_notes_dispo.value;
|
|
if (test_notes.length > 0)
|
|
{document.vicidial_form.call_notes.value = document.vicidial_form.call_notes_dispo.value}
|
|
document.getElementById("PerCallNotesContent").innerHTML = "<br /><b><font size=\"3\"><?php echo _QXZ("Call Notes:"); ?> </font></b><br /><textarea name=\"call_notes_dispo\" id=\"call_notes_dispo\" rows=\"2\" cols=\"100\" class=\"cust_form_text\" value=\"\">" + document.vicidial_form.call_notes.value + "</textarea>";
|
|
}
|
|
else
|
|
{
|
|
var test_notes = document.vicidial_form.call_notes_dispo.value;
|
|
if (test_notes.length > 0)
|
|
{document.vicidial_form.call_notes.value = document.vicidial_form.call_notes_dispo.value}
|
|
document.getElementById("PerCallNotesContent").innerHTML = "<input type=\"hidden\" name=\"call_notes_dispo\" id=\"call_notes_dispo\" value=\"" + document.vicidial_form.call_notes.value + "\" />";
|
|
}
|
|
|
|
if ( (comments_dispo_screen == 'ENABLED') || (comments_dispo_screen == 'REPLACE_CALL_NOTES') )
|
|
{
|
|
var test_commmentsD = document.vicidial_form.dispo_comments.value;
|
|
if (test_commmentsD.length > 0)
|
|
{document.vicidial_form.comments.value = document.vicidial_form.dispo_comments.value;}
|
|
|
|
var dispo_comment_output = "<table cellspacing=4 cellpadding=0><tr><td align=\"right\"><font class=\"body_text\"><?php echo $label_comments ?>: <br><span id='dispoviewcommentsdisplay'><input type='button' id='DispoViewCommentButton' onClick=\"ViewComments('ON','','dispo','YES')\" value='-<?php _QXZ("History"); ?>-'/></span></font></td><td align=\"left\"><font class=\"body_text\">";
|
|
dispo_comment_output = dispo_comment_output + "<textarea name=\"dispo_comments\" id=\"dispo_comments\" rows=\"2\" cols=\"100\" class=\"cust_form_text\" value=\"\">" + document.vicidial_form.comments.value + "</textarea>\n";
|
|
dispo_comment_output = dispo_comment_output + "</td></tr></table>\n";
|
|
document.getElementById("DispoCommentsContent").innerHTML = dispo_comment_output;
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DispoCommentsContent").innerHTML = "<input type=\"hidden\" name=\"dispo_comments\" id=\"dispo_comments\" value=\"\" />";
|
|
}
|
|
|
|
HidEGenDerPulldown();
|
|
AgentDispoing = 1;
|
|
var CBflag = '';
|
|
var MINMAXbegin='';
|
|
var MINMAXend='';
|
|
var VD_statuses_ct_onethird = parseInt(VARSELstatuses_ct / 3);
|
|
var VD_statuses_ct_twothird = (VD_statuses_ct_onethird * 2);
|
|
var dispo_HTML = "<table cellpadding=\"5\" cellspacing=\"5\" width=\"760px\"><tr><td colspan=\"2\"><b> <?php echo _QXZ("CALL DISPOSITION"); ?></b></td></tr><tr><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=\"DispoSelectA\">";
|
|
var loop_ct = 0;
|
|
var print_ct = 0;
|
|
if (hide_dispo_list < 1)
|
|
{
|
|
while (loop_ct < VD_statuses_ct)
|
|
{
|
|
if (VARSELstatuses[loop_ct] == 'Y')
|
|
{
|
|
CBflag = '';
|
|
if (VARCBstatuses[loop_ct] == 'Y')
|
|
{CBflag = '*';}
|
|
// check for minimum and maximum customer talk seconds to see if status is non-selectable
|
|
if ( ( (VARMINstatuses[loop_ct] > 0) && (customer_sec < VARMINstatuses[loop_ct]) ) || ( (VARMAXstatuses[loop_ct] > 0) && (customer_sec > VARMAXstatuses[loop_ct]) ) )
|
|
{
|
|
dispo_HTML = dispo_HTML + '<DEL>' + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</DEL> " + CBflag + "<br /><br />";
|
|
}
|
|
else
|
|
{
|
|
if (taskDSgrp == VARstatuses[loop_ct])
|
|
{
|
|
dispo_HTML = dispo_HTML + "<font size=\"3\" face=\"Arial, Helvetica, sans-serif\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"DispoSelect_submit('','','YES');return false;\">" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a> " + CBflag + "</b></font><br /><br />";
|
|
}
|
|
else
|
|
{
|
|
dispo_HTML = dispo_HTML + "<font size=\"2\" face=\"Arial, Helvetica, sans-serif\"><a href=\"#\" onclick=\"DispoSelectContent_create('" + VARstatuses[loop_ct] + "','ADD','YES');return false;\" onMouseOver=\"this.style.backgroundColor = '#FFFFCC'\" onMouseOut=\"this.style.backgroundColor = 'transparent'\";>" + VARstatuses[loop_ct] + " - " + VARstatusnames[loop_ct] + "</a></font> " + CBflag + "<br /><br />";
|
|
}
|
|
}
|
|
if (print_ct == VD_statuses_ct_onethird)
|
|
{dispo_HTML = dispo_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=\"DispoSelectB\">";}
|
|
if (print_ct == VD_statuses_ct_twothird)
|
|
{dispo_HTML = dispo_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=\"DispoSelectC\">";}
|
|
print_ct++;
|
|
}
|
|
loop_ct++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
dispo_HTML = dispo_HTML + "<?php echo _QXZ("Disposition Status List Hidden"); ?><br /><br />";
|
|
}
|
|
dispo_HTML = dispo_HTML + "</span></font></td></tr></table>";
|
|
|
|
if (taskDSstage == 'ReSET') {document.vicidial_form.DispoSelection.value = '';}
|
|
else {document.vicidial_form.DispoSelection.value = taskDSgrp;}
|
|
|
|
document.getElementById("DispoSelectContent").innerHTML = dispo_HTML;
|
|
if (focus_blur_enabled==1)
|
|
{
|
|
document.inert_form.inert_button.focus();
|
|
document.inert_form.inert_button.blur();
|
|
}
|
|
if (my_callback_option == 'CHECKED')
|
|
{document.vicidial_form.CallBackOnlyMe.checked=true;}
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Generate the Pause Code Chooser panel
|
|
function PauseCodeSelectContent_create(PCSclick)
|
|
{
|
|
if (PCSclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----PauseCodeSelectContent_create---|";}
|
|
var move_on=1;
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) )
|
|
{
|
|
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) )
|
|
{
|
|
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1','');
|
|
}
|
|
else
|
|
{
|
|
move_on=0;
|
|
alert_box("<?php echo _QXZ("YOU MUST BE PAUSED TO ENTER A PAUSE CODE IN AUTO-DIAL MODE"); ?>");
|
|
}
|
|
}
|
|
if (move_on == 1)
|
|
{
|
|
if (APIManualDialQueue > 0)
|
|
{
|
|
PauseCodeSelect_submit('NXDIAL');
|
|
}
|
|
else
|
|
{
|
|
HidEGenDerPulldown();
|
|
showDiv('PauseCodeSelectBox');
|
|
WaitingForNextStep=1;
|
|
PauseCode_HTML = '';
|
|
document.vicidial_form.PauseCodeSelection.value = '';
|
|
var VD_pause_codes_ct_half = parseInt(VD_pause_codes_ct / 2);
|
|
PauseCode_HTML = "<table cellpadding=\"5\" cellspacing=\"5\" width=\"500px\"><tr><td colspan=\"2\"><font class=sh_text'> <?php echo _QXZ("PAUSE CODE"); ?></font></td></tr><tr><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=\"PauseCodeSelectA\">";
|
|
var loop_ct = 0;
|
|
while (loop_ct < VD_pause_codes_ct)
|
|
{
|
|
PauseCode_HTML = PauseCode_HTML + "<font size=\"3\" face=\"Arial, Helvetica, sans-serif\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"PauseCodeSelect_submit('" + VARpause_codes[loop_ct] + "','YES');return false;\">" + VARpause_codes[loop_ct] + " - " + VARpause_code_names[loop_ct] + "</a></b></font><br /><br />";
|
|
loop_ct++;
|
|
if (loop_ct == VD_pause_codes_ct_half)
|
|
{PauseCode_HTML = PauseCode_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=PauseCodeSelectB>";}
|
|
}
|
|
|
|
if (agent_pause_codes_active=='FORCE')
|
|
{var Go_BacK_LinK = '';}
|
|
else
|
|
{var Go_BacK_LinK = "<font size=\"3\" face=\"Arial, Helvetica, sans-serif\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"PauseCodeSelect_submit('','YES');return false;\"><?php echo _QXZ("Go Back"); ?></a>";}
|
|
|
|
PauseCode_HTML = PauseCode_HTML + "</span></font></td></tr></table><br /><br />" + Go_BacK_LinK;
|
|
document.getElementById("PauseCodeSelectContent").innerHTML = PauseCode_HTML;
|
|
}
|
|
}
|
|
if (focus_blur_enabled==1)
|
|
{
|
|
document.inert_form.inert_button.focus();
|
|
document.inert_form.inert_button.blur();
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Open lead search form panel
|
|
function OpeNSearcHForMDisplaYBox()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----OpeNSearcHForMDisplaYBox---|";
|
|
var move_on=1;
|
|
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) )
|
|
{
|
|
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) )
|
|
{
|
|
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code);
|
|
}
|
|
else
|
|
{
|
|
if ( (inOUT=='IN') && ( (agent_lead_search=='LIVE_CALL_INBOUND') || (agent_lead_search=='LIVE_CALL_INBOUND_AND_MANUAL') ) )
|
|
{
|
|
// set phone number in search box to number of live inbound call
|
|
document.vicidial_form.search_phone_number.value=document.vicidial_form.phone_number.value;
|
|
inbound_lead_search=1;
|
|
}
|
|
else
|
|
{
|
|
move_on=0;
|
|
alert_box("<?php echo _QXZ("YOU MUST BE PAUSED TO SEARCH FOR A LEAD"); ?>: " + inOUT + "|" + agent_lead_search);
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (agent_lead_search=='LIVE_CALL_INBOUND')
|
|
{
|
|
move_on=0;
|
|
alert_box("<?php echo _QXZ("YOU MUST BE ON AN ACTIVE INBOUND CALL TO SEARCH FOR A LEAD"); ?>");
|
|
}
|
|
}
|
|
if (move_on == 1)
|
|
{
|
|
HidEGenDerPulldown();
|
|
showDiv('SearcHForMDisplaYBox');
|
|
if ( (VD_live_customer_call!=1) || (inOUT=='OUT') )
|
|
{WaitingForNextStep=1;}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Generate the Contacts Search span content
|
|
function generate_contacts_search(CNTclick)
|
|
{
|
|
if (CNTclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----generate_contacts_search---|";}
|
|
HidEGenDerPulldown();
|
|
showDiv('SearcHContactsDisplaYBox');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Generate the Presets Chooser span content
|
|
function generate_presets_pulldown(PREclick)
|
|
{
|
|
if (PREclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----generate_presets_pulldown---|";}
|
|
showDiv('PresetsSelectBox');
|
|
Presets_HTML = '';
|
|
document.vicidial_form.PresetSelection.value = '';
|
|
Presets_HTML = "<table cellpadding=\"5\" cellspacing=\"5\" width=\"400px\"><tr><td bgcolor=\"#CCCCFF\" height=<?php echo $HTheight ?> width=\"400px\" valign=\"bottom\"><font class=\"log_text\">";
|
|
var loop_ct = 0;
|
|
while (loop_ct < VD_preset_names_ct)
|
|
{
|
|
Presets_HTML = Presets_HTML + "<font size=\"3\" face=\"Arial, Helvetica, sans-serif\" style=\"BACKGROUND-COLOR: #FFFFFF\"><b><a href=\"#\" onclick=\"PresetSelect_submit('" + VARpreset_names[loop_ct] + "','" + VARpreset_numbers[loop_ct] + "','" + VARpreset_dtmfs[loop_ct] + "','" + VARpreset_hide_numbers[loop_ct] + "','N');return false;\">" + VARpreset_names[loop_ct];
|
|
if (VARpreset_hide_numbers[loop_ct]=='N')
|
|
{Presets_HTML = Presets_HTML + " - " + VARpreset_numbers[loop_ct];}
|
|
Presets_HTML = Presets_HTML + "</a></b></font><br />";
|
|
loop_ct++;
|
|
}
|
|
|
|
if ( (CalL_XC_a_NuMber.length > 0) || (CalL_XC_a_Dtmf.length > 0) )
|
|
{
|
|
Presets_HTML = Presets_HTML + "<font size=\"3\" face=\"Arial, Helvetica, sans-serif\" style=\"BACKGROUND-COLOR: #FFFFFF\"><b><a href=\"#\" onclick=\"PresetSelect_submit('D1','" + CalL_XC_a_NuMber + "','" + CalL_XC_a_Dtmf + "','N','N');return false;\">D1";
|
|
if (hide_xfer_number_to_dial=='DISABLED')
|
|
{Presets_HTML = Presets_HTML + " - " + CalL_XC_a_NuMber;}
|
|
Presets_HTML = Presets_HTML + "</a></b></font><br />";
|
|
}
|
|
if ( (CalL_XC_b_NuMber.length > 0) || (CalL_XC_b_Dtmf.length > 0) )
|
|
{
|
|
Presets_HTML = Presets_HTML + "<font size=\"3\" face=\"Arial, Helvetica, sans-serif\" style=\"BACKGROUND-COLOR: #FFFFFF\"><b><a href=\"#\" onclick=\"PresetSelect_submit('D2','" + CalL_XC_b_NuMber + "','" + CalL_XC_b_Dtmf + "','N','N');return false;\">D2";
|
|
if (hide_xfer_number_to_dial=='DISABLED')
|
|
{Presets_HTML = Presets_HTML + " - " + CalL_XC_b_NuMber;}
|
|
Presets_HTML = Presets_HTML + "</a></b></font><br />";
|
|
}
|
|
if (CalL_XC_c_NuMber.length > 0)
|
|
{
|
|
Presets_HTML = Presets_HTML + "<font size=\"3\" face=\"Arial, Helvetica, sans-serif\" style=\"BACKGROUND-COLOR: #FFFFFF\"><b><a href=\"#\" onclick=\"PresetSelect_submit('D3','" + CalL_XC_c_NuMber + "','','N','N');return false;\">D3";
|
|
if (hide_xfer_number_to_dial=='DISABLED')
|
|
{Presets_HTML = Presets_HTML + " - " + CalL_XC_c_NuMber;}
|
|
Presets_HTML = Presets_HTML + "</a></b></font><br />";
|
|
}
|
|
if (CalL_XC_d_NuMber.length > 0)
|
|
{
|
|
Presets_HTML = Presets_HTML + "<font size=\"3\" face=\"Arial, Helvetica, sans-serif\" style=\"BACKGROUND-COLOR: #FFFFFF\"><b><a href=\"#\" onclick=\"PresetSelect_submit('D4','" + CalL_XC_d_NuMber + "','','N','N');return false;\">D4";
|
|
if (hide_xfer_number_to_dial=='DISABLED')
|
|
{Presets_HTML = Presets_HTML + " - " + CalL_XC_d_NuMber;}
|
|
Presets_HTML = Presets_HTML + "</a></b></font><br />";
|
|
}
|
|
if (CalL_XC_e_NuMber.length > 0)
|
|
{
|
|
Presets_HTML = Presets_HTML + "<font size=\"3\" face=\"Arial, Helvetica, sans-serif\" style=\"BACKGROUND-COLOR: #FFFFFF\"><b><a href=\"#\" onclick=\"PresetSelect_submit('D5','" + CalL_XC_e_NuMber + "','','N','N');return false;\">D5";
|
|
if (hide_xfer_number_to_dial=='DISABLED')
|
|
{Presets_HTML = Presets_HTML + " - " + CalL_XC_e_NuMber;}
|
|
Presets_HTML = Presets_HTML + "</a></b></font><br />";
|
|
}
|
|
|
|
Presets_HTML = Presets_HTML + "</td></tr></table><br /><br /><table cellpadding=\"0\" cellspacing=\"0\"><tr><td width=\"330px\" align=\"left\"><font size=\"3\" face=\"Arial, Helvetica, sans-serif\" style=\"BACKGROUND-COLOR: #CCCCFF\"><b><a href=\"#\" onclick=\"hideDiv('PresetsSelectBox');return false;\"><?php echo _QXZ("Close"); ?> [X]</a></b></font></td></tr></table>";
|
|
document.getElementById("PresetsSelectBoxContent").innerHTML = Presets_HTML;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Submit chosen Preset
|
|
function PresetSelect_submit(taskpresetname,taskpresetnumber,taskpresetdtmf,taskhidenumber,taskclosesearch)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----PresetSelect_submit---" + taskpresetname + " " + taskpresetnumber + " " + taskpresetdtmf + " " + taskhidenumber + " " + taskclosesearch + "|";
|
|
if (taskclosesearch=='Y')
|
|
{
|
|
hideDiv('SearcHResultSContactsBox');
|
|
hideDiv('SearcHContactsDisplaYBox');
|
|
}
|
|
hideDiv('PresetsSelectBox');
|
|
document.vicidial_form.conf_dtmf.value = taskpresetdtmf;
|
|
document.vicidial_form.xfername.value = taskpresetname;
|
|
if ( (taskhidenumber=='Y') && (hide_xfer_number_to_dial=='DISABLED') )
|
|
{
|
|
document.vicidial_form.xfernumhidden.value = taskpresetnumber;
|
|
document.vicidial_form.xfernumber.value='';
|
|
}
|
|
else
|
|
{
|
|
document.vicidial_form.xfernumhidden.value = '';
|
|
document.vicidial_form.xfernumber.value = taskpresetnumber;
|
|
}
|
|
scroll(0,0);
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Generate the Group Alias Chooser panel
|
|
function GroupAliasSelectContent_create(task3way)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----GroupAliasSelectContent_create---" + task3way + "|";
|
|
HidEGenDerPulldown();
|
|
showDiv('GroupAliasSelectBox');
|
|
WaitingForNextStep=1;
|
|
GroupAlias_HTML = '';
|
|
document.vicidial_form.GroupAliasSelection.value = '';
|
|
var VD_group_aliases_ct_half = parseInt(VD_group_aliases_ct / 2);
|
|
GroupAlias_HTML = "<table cellpadding=\"5\" cellspacing=\"5\" width=\"500px\"><tr><td colspan=\"2\"> <font style=\"sh_text\"><?php echo _QXZ("GROUP ALIAS"); ?></font></td></tr><tr><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=\"GroupAliasSelectA\">";
|
|
if (task3way > 0)
|
|
{
|
|
VD_group_aliases_ct_half = (VD_group_aliases_ct_half - 1);
|
|
GroupAlias_HTML = GroupAlias_HTML + "<font size=\"2\" face=\"Arial, Helvetica, sans-serif\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('CAMPAIGN','" + campaign_cid + "','0');return false;\"><?php echo _QXZ("CAMPAIGN"); ?> - " + campaign_cid + "</a></b></font><br /><br />";
|
|
GroupAlias_HTML = GroupAlias_HTML + "<font size=\"2\" face=\"Arial, Helvetica, sans-serif\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('CUSTOMER','" + document.vicidial_form.phone_number.value + "','0');return false;\"><?php echo _QXZ("CUSTOMER"); ?> - " + document.vicidial_form.phone_number.value + "</a></b></font><br /><br />";
|
|
GroupAlias_HTML = GroupAlias_HTML + "<font size=\"2\" face=\"Arial, Helvetica, sans-serif\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('AGENT_PHONE','" + outbound_cid + "','0');return false;\"><?php echo _QXZ("AGENT_PHONE"); ?> - " + outbound_cid + "</a></b></font><br /><br />";
|
|
}
|
|
var loop_ct = 0;
|
|
while (loop_ct < VD_group_aliases_ct)
|
|
{
|
|
GroupAlias_HTML = GroupAlias_HTML + "<font size=\"2\" face=\"Arial, Helvetica, sans-serif\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('" + VARgroup_alias_ids[loop_ct] + "','" + VARcaller_id_numbers[loop_ct] + "','1');return false;\">" + VARgroup_alias_ids[loop_ct] + " - " + VARgroup_alias_names[loop_ct] + " - " + VARcaller_id_numbers[loop_ct] + "</a></b></font><br /><br />";
|
|
loop_ct++;
|
|
if (loop_ct == VD_group_aliases_ct_half)
|
|
{GroupAlias_HTML = GroupAlias_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=GroupAliasSelectB>";}
|
|
}
|
|
|
|
var Go_BacK_LinK = "<font size=\"3\" face=\"Arial, Helvetica, sans-serif\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"GroupAliasSelect_submit('','','0');return false;\"><?php echo _QXZ("Go Back"); ?></a>";
|
|
|
|
GroupAlias_HTML = GroupAlias_HTML + "</span></font></td></tr></table><br /><br />" + Go_BacK_LinK;
|
|
document.getElementById("GroupAliasSelectContent").innerHTML = GroupAlias_HTML;
|
|
if (focus_blur_enabled==1)
|
|
{
|
|
document.inert_form.inert_button.focus();
|
|
document.inert_form.inert_button.blur();
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Generate the Dial In-Group Chooser panel
|
|
function ManuaLDiaLInGrouPSelectContent_create()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----ManuaLDiaLInGrouPSelectContent_create---|";
|
|
HidEGenDerPulldown();
|
|
showDiv('DiaLInGrouPSelectBox');
|
|
WaitingForNextStep=1;
|
|
DiaLInGrouP_HTML = '';
|
|
document.vicidial_form.DiaLInGrouPSelection.value = '';
|
|
var VD_dial_ingroups_ct_half = parseInt(dialINgroupCOUNT / 2);
|
|
DiaLInGrouP_HTML = "<table cellpadding=\"5\" cellspacing=\"5\" width=\"500px\"><tr><td colspan=\"2\"><font class=\"sh_text\"> <?php echo _QXZ("DIAL IN-GROUP"); ?></font></td></tr><tr><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=\"DiaLInGrouPSelectA\">";
|
|
var loop_ct = 0;
|
|
while (loop_ct < dialINgroupCOUNT)
|
|
{
|
|
DiaLInGrouP_HTML = DiaLInGrouP_HTML + "<font size=\"2\" face=\"Arial, Helvetica, sans-serif\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"DiaLInGrouPSelect_submit('" + VARdialingroups[loop_ct] + "','1');return false;\">" + VARdialingroups[loop_ct] + "</a></b></font><br /><br />";
|
|
loop_ct++;
|
|
if (loop_ct == VD_dial_ingroups_ct_half)
|
|
{DiaLInGrouP_HTML = DiaLInGrouP_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=DiaLInGrouPSelectB>";}
|
|
}
|
|
|
|
var Go_BacK_LinK = "<font size=\"3\" face=\"Arial, Helvetica, sans-serif\" style=\"BACKGROUND-COLOR: #FFFFCC\"><b><a href=\"#\" onclick=\"DiaLInGrouPSelect_submit('');return false;\"><?php echo _QXZ("Go Back"); ?></a>";
|
|
|
|
DiaLInGrouP_HTML = DiaLInGrouP_HTML + "</span></font></td></tr></table><br /><br />" + Go_BacK_LinK;
|
|
document.getElementById("DiaLInGrouPSelectContent").innerHTML = DiaLInGrouP_HTML;
|
|
if (focus_blur_enabled==1)
|
|
{
|
|
document.inert_form.inert_button.focus();
|
|
document.inert_form.inert_button.blur();
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// open web form, then submit disposition
|
|
function WeBForMDispoSelect_submit()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----WeBForMDispoSelect_submit---|";
|
|
leaving_threeway=0;
|
|
blind_transfer=0;
|
|
document.getElementById("callchannel").innerHTML = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
document.vicidial_form.xferchannel.value = '';
|
|
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_dialwithcustomer.gif"); ?>\" border=\"0\" alt=\"Dial With Customer\" style=\"vertical-align:middle\" /></a>";
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<a href=\"#\" onclick=\"xfer_park_dial('YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_parkcustomerdial.gif"); ?>\" border=\"0\" alt=\"Park Customer Dial\" style=\"vertical-align:middle\" /></a>";
|
|
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup('YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_hangupbothlines.gif"); ?>\" border=\"0\" alt=\"Hangup Both Lines\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
var DispoChoice = document.vicidial_form.DispoSelection.value;
|
|
|
|
if (DispoChoice.length < 1) {alert_box("<?php echo _QXZ("You Must Select a Disposition"); ?>");}
|
|
else
|
|
{
|
|
document.getElementById("CusTInfOSpaN").innerHTML = "";
|
|
document.getElementById("CusTInfOSpaN").style.background = panel_bgcolor;
|
|
|
|
LeaDDispO = DispoChoice;
|
|
|
|
WebFormRefresH('NO','YES');
|
|
|
|
document.getElementById("WebFormSpan").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_webform_OFF.gif"); ?>\" border=\"0\" alt=\"Web Form\" />";
|
|
if (enable_second_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanTwo").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_webform_two_OFF.gif"); ?>\" border=\"0\" alt=\"Web Form 2\" />";
|
|
}
|
|
if (enable_third_webform > 0)
|
|
{
|
|
document.getElementById("WebFormSpanThree").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_webform_three_OFF.gif"); ?>\" border=\"0\" alt=\"Web Form 3\" />";
|
|
}
|
|
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
|
|
DispoSelect_submit();
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Update vicidial_list lead record with disposition selection
|
|
function DispoSelect_submit(temp_use_pause_code,temp_dispo_pause_code,DSPclick)
|
|
{
|
|
if (DSPclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----DispoSelect_submit---|";}
|
|
if (VDCL_group_id.length > 1)
|
|
{var group = VDCL_group_id;}
|
|
else
|
|
{var group = campaign;}
|
|
leaving_threeway=0;
|
|
blind_transfer=0;
|
|
CheckDEADcallON=0;
|
|
CheckDEADcallCOUNT=0;
|
|
customer_sec=0;
|
|
currently_in_email_or_chat=0;
|
|
customer_3way_hangup_counter=0;
|
|
customer_3way_hangup_counter_trigger=0;
|
|
waiting_on_dispo=1;
|
|
var VDDCU_recording_id=document.getElementById("RecorDID").innerHTML;
|
|
var VDDCU_recording_filename=last_recording_filename;
|
|
var dispo_urls='';
|
|
document.getElementById("callchannel").innerHTML = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
document.vicidial_form.xferchannel.value = '';
|
|
document.getElementById("DialWithCustomer").innerHTML ="<a href=\"#\" onclick=\"SendManualDial('YES','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_dialwithcustomer.gif"); ?>\" border=\"0\" alt=\"Dial With Customer\" style=\"vertical-align:middle\" /></a>";
|
|
document.getElementById("ParkCustomerDial").innerHTML ="<a href=\"#\" onclick=\"xfer_park_dial('YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_parkcustomerdial.gif"); ?>\" border=\"0\" alt=\"Park Customer Dial\" style=\"vertical-align:middle\" /></a>";
|
|
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup('YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_hangupbothlines.gif"); ?>\" border=\"0\" alt=\"Hangup Both Lines\" style=\"vertical-align:middle\" /></a>";
|
|
|
|
var DispoChoice = document.vicidial_form.DispoSelection.value;
|
|
|
|
if (DispoChoice.length < 1) {alert_box("<?php echo _QXZ("You Must Select a Disposition"); ?>");}
|
|
else
|
|
{
|
|
if (document.vicidial_form.lead_id.value == '')
|
|
{
|
|
// alert_box("<?php echo _QXZ("You can only disposition a call once"); ?>");
|
|
waiting_on_dispo=0;
|
|
AgentDispoing = 0;
|
|
hideDiv('DispoSelectBox');
|
|
hideDiv('DispoButtonHideA');
|
|
hideDiv('DispoButtonHideB');
|
|
hideDiv('DispoButtonHideC');
|
|
document.getElementById("debugbottomspan").innerHTML = "<?php echo _QXZ("Disposition set twice: "); ?>" + document.vicidial_form.lead_id.value + "|" + DispoChoice + "\n"
|
|
}
|
|
else
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
var man_status = "";
|
|
document.getElementById("MainStatuSSpan").innerHTML = man_status;
|
|
alt_dial_status_display = 0;
|
|
}
|
|
document.getElementById("CusTInfOSpaN").innerHTML = "";
|
|
document.getElementById("CusTInfOSpaN").style.background = panel_bgcolor;
|
|
var regCBstatus = new RegExp(' ' + DispoChoice + ' ',"ig");
|
|
if ( (VARCBstatusesLIST.match(regCBstatus)) && (DispoChoice.length > 0) && (scheduled_callbacks > 0) && (DispoChoice != 'CBHOLD') )
|
|
{
|
|
var INTLastCallbackCount = parseInt(LastCallbackCount);
|
|
var INTcallback_active_limit = parseInt(callback_active_limit);
|
|
if ( (INTcallback_active_limit > 0) && (INTLastCallbackCount >= INTcallback_active_limit) )
|
|
{
|
|
document.getElementById("CallBackOnlyMe").checked = false;
|
|
document.getElementById("CallBackOnlyMe").disabled = true;
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("CallBackOnlyMe").disabled = false;
|
|
}
|
|
|
|
if ( (comments_callback_screen == 'ENABLED') || (comments_callback_screen == 'REPLACE_CB_NOTES') )
|
|
{
|
|
var cb_comment_output = "<table cellspacing=4 cellpadding=0><tr><td align=\"right\"><font class=\"body_text\"><?php echo $label_comments ?>: <br><span id='cbviewcommentsdisplay'><input type='button' id='CBViewCommentButton' onClick=\"ViewComments('ON','','cb','YES')\" value='-<?php _QXZ("History"); ?>-'/></span></font></td><td align=\"left\"><font class=\"body_text\">";
|
|
cb_comment_output = cb_comment_output + "<textarea name=\"cbcomment_comments\" id=\"cbcomment_comments\" rows=\"2\" cols=\"100\" class=\"cust_form_text\" value=\"\">" + document.vicidial_form.dispo_comments.value + "</textarea>\n";
|
|
cb_comment_output = cb_comment_output + "</td></tr></table>\n";
|
|
document.getElementById("CBCommentsContent").innerHTML = cb_comment_output;
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("CBCommentsContent").innerHTML = "<input type=\"hidden\" name=\"cbcomment_comments\" id=\"cbcomment_comments\" value=\"" + document.vicidial_form.dispo_comments.value + "\" />";
|
|
}
|
|
|
|
showDiv('CallBackSelectBox');
|
|
}
|
|
else
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
DSupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=updateDISPO&format=text&user=" + user + "&pass=" + pass + "&orig_pass=" + orig_pass + "&dispo_choice=" + DispoChoice + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&auto_dial_level=" + auto_dial_level + "&agent_log_id=" + agent_log_id + "&CallBackDatETimE=" + CallBackDatETimE + "&list_id=" + document.vicidial_form.list_id.value + "&recipient=" + CallBackrecipient + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&MDnextCID=" + LasTCID + "&stage=" + group + "&vtiger_callback_id=" + vtiger_callback_id + "&phone_number=" + document.vicidial_form.phone_number.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&dial_method=" + dial_method + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&CallBackLeadStatus=" + CallBackLeadStatus + "&comments=" + encodeURIComponent(CallBackCommenTs) + "&custom_field_names=" + custom_field_names + "&call_notes=" + encodeURIComponent(document.vicidial_form.call_notes_dispo.value) + "&dispo_comments=" + encodeURIComponent(document.vicidial_form.dispo_comments.value) + "&cbcomment_comments=" + encodeURIComponent(document.vicidial_form.cbcomment_comments.value) + "&qm_dispo_code=" + DispoQMcsCODE + "&email_enabled=" + email_enabled + "&recording_id=" + VDDCU_recording_id + "&recording_filename=" + VDDCU_recording_filename + "&called_count=" + document.vicidial_form.called_count.value + "&parked_hangup=" + parked_hangup + "&phone_login=" + phone_login + "&agent_email=" + LOGemail + "&conf_exten=" + session_id + "&camp_script=" + campaign_script + '' + "&in_script=" + CalL_ScripT_id + "&customer_server_ip=" + lastcustserverip + "&exten=" + extension + "&original_phone_login=" + original_phone_login + "&phone_pass=" + phone_pass;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(DSupdate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
// alert(DSupdate_query + "\n" +xmlhttp.responseText);
|
|
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
var check_dispo = null;
|
|
check_dispo = xmlhttp.responseText;
|
|
var check_DS_array=check_dispo.split("\n");
|
|
if (auto_dial_level < 1)
|
|
{
|
|
if (check_DS_array[1] == 'Next agent_log_id:')
|
|
{
|
|
if (agent_log_id.length > 0) {previous_agent_log_id = agent_log_id;}
|
|
agent_log_id = check_DS_array[2];
|
|
}
|
|
}
|
|
if (check_DS_array[3] == 'Dispo URLs:')
|
|
{
|
|
dispo_urls = check_DS_array[4];
|
|
|
|
SendURLs(dispo_urls,"dispo");
|
|
}
|
|
waiting_on_dispo=0;
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
// CLEAR ALL FORM VARIABLES
|
|
document.vicidial_form.lead_id.value ='';
|
|
document.vicidial_form.vendor_lead_code.value='';
|
|
document.vicidial_form.list_id.value ='';
|
|
document.vicidial_form.list_name.value ='';
|
|
document.vicidial_form.list_description.value='';
|
|
document.vicidial_form.entry_list_id.value ='';
|
|
document.vicidial_form.gmt_offset_now.value ='';
|
|
document.vicidial_form.phone_code.value ='';
|
|
if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') )
|
|
{
|
|
var tmp_pn = document.getElementById("phone_numberDISP");
|
|
tmp_pn.innerHTML = ' ';
|
|
}
|
|
document.vicidial_form.phone_number.value ='';
|
|
document.vicidial_form.title.value ='';
|
|
document.vicidial_form.first_name.value ='';
|
|
document.vicidial_form.middle_initial.value ='';
|
|
document.vicidial_form.last_name.value ='';
|
|
document.vicidial_form.address1.value ='';
|
|
document.vicidial_form.address2.value ='';
|
|
document.vicidial_form.address3.value ='';
|
|
document.vicidial_form.city.value ='';
|
|
document.vicidial_form.state.value ='';
|
|
document.vicidial_form.province.value ='';
|
|
document.vicidial_form.postal_code.value ='';
|
|
document.vicidial_form.country_code.value ='';
|
|
document.vicidial_form.gender.value ='';
|
|
document.vicidial_form.date_of_birth.value ='';
|
|
document.vicidial_form.alt_phone.value ='';
|
|
document.vicidial_form.email.value ='';
|
|
document.vicidial_form.security_phrase.value='';
|
|
document.vicidial_form.comments.value ='';
|
|
document.vicidial_form.other_tab_comments.value ='';
|
|
document.getElementById("audit_comments").innerHTML ='';
|
|
if (qc_enabled > 0)
|
|
{
|
|
document.vicidial_form.ViewCommentButton.value ='';
|
|
document.vicidial_form.audit_comments_button.value ='';
|
|
if (comments_all_tabs == 'ENABLED')
|
|
{document.vicidial_form.OtherViewCommentButton.value ='';}
|
|
}
|
|
document.vicidial_form.called_count.value ='';
|
|
document.vicidial_form.call_notes.value ='';
|
|
document.vicidial_form.call_notes_dispo.value ='';
|
|
document.vicidial_form.email_row_id.value ='';
|
|
document.vicidial_form.chat_id.value ='';
|
|
document.vicidial_form.customer_chat_id.value ='';
|
|
document.vicidial_form.dispo_comments.value ='';
|
|
document.vicidial_form.cbcomment_comments.value ='';
|
|
VDCL_group_id = '';
|
|
fronter = '';
|
|
inOUT = 'OUT';
|
|
vtiger_callback_id='0';
|
|
recording_filename='';
|
|
recording_id='';
|
|
document.vicidial_form.uniqueid.value='';
|
|
MDuniqueid='';
|
|
XDuniqueid='';
|
|
tmp_vicidial_id='';
|
|
EAphone_code='';
|
|
EAphone_number='';
|
|
EAalt_phone_notes='';
|
|
EAalt_phone_active='';
|
|
EAalt_phone_count='';
|
|
XDnextCID='';
|
|
XDcheck = '';
|
|
MDnextCID='';
|
|
XD_live_customer_call = 0;
|
|
XD_live_call_secondS = 0;
|
|
xfer_in_call=0;
|
|
MD_channel_look=0;
|
|
MD_ring_secondS=0;
|
|
uniqueid_status_display='';
|
|
uniqueid_status_prefix='';
|
|
custom_call_id='';
|
|
API_selected_xfergroup='';
|
|
API_selected_callmenu='';
|
|
timer_action='';
|
|
timer_action_seconds='';
|
|
timer_action_mesage='';
|
|
timer_action_destination='';
|
|
did_pattern='';
|
|
did_id='';
|
|
did_extension='';
|
|
did_description='';
|
|
did_custom_one='';
|
|
did_custom_two='';
|
|
did_custom_three='';
|
|
did_custom_four='';
|
|
did_custom_five='';
|
|
closecallid='';
|
|
xfercallid='';
|
|
custom_field_names='';
|
|
custom_field_values='';
|
|
custom_field_types='';
|
|
customerparked=0;
|
|
customerparkedcounter=0;
|
|
consult_custom_wait=0;
|
|
consult_custom_go=0;
|
|
consult_custom_sent=0;
|
|
document.getElementById("ParkCounterSpan").innerHTML = '';
|
|
document.vicidial_form.xfername.value='';
|
|
document.vicidial_form.xfernumhidden.value='';
|
|
document.getElementById("debugbottomspan").innerHTML = '';
|
|
customer_3way_hangup_dispo_message='';
|
|
document.getElementById("Dispo3wayMessage").innerHTML = '';
|
|
document.getElementById("DispoManualQueueMessage").innerHTML = '';
|
|
document.getElementById("ManualQueueNotice").innerHTML = '';
|
|
APIManualDialQueue_last=0;
|
|
document.vicidial_form.FORM_LOADED.value = '0';
|
|
CallBackLeadStatus = '';
|
|
CallBackDatETimE='';
|
|
CallBackrecipient='';
|
|
CallBackCommenTs='';
|
|
DispoQMcsCODE='';
|
|
active_ingroup_dial='';
|
|
CalL_ScripT_id='';
|
|
CalL_ScripT_color='';
|
|
nocall_dial_flag='DISABLED';
|
|
document.vicidial_form.CallBackDatESelectioN.value = '';
|
|
document.vicidial_form.CallBackCommenTsField.value = '';
|
|
|
|
document.vicidial_form.search_phone_number.value='';
|
|
document.vicidial_form.search_lead_id.value='';
|
|
document.vicidial_form.search_vendor_lead_code.value='';
|
|
document.vicidial_form.search_first_name.value='';
|
|
document.vicidial_form.search_last_name.value='';
|
|
document.vicidial_form.search_city.value='';
|
|
document.vicidial_form.search_state.value='';
|
|
document.vicidial_form.search_postal_code.value='';
|
|
document.vicidial_form.MDPhonENumbeR.value = '';
|
|
document.vicidial_form.MDDiaLOverridE.value = '';
|
|
document.vicidial_form.MDLeadID.value = '';
|
|
document.vicidial_form.MDLeadIDEntry.value='';
|
|
document.vicidial_form.MDType.value = '';
|
|
document.vicidial_form.MDPhonENumbeRHiddeN.value = '';
|
|
inbound_lead_search=0;
|
|
cid_lock=0;
|
|
timer_alt_trigger=0;
|
|
last_mdtype='';
|
|
document.getElementById("timer_alt_display").innerHTML = '';
|
|
document.getElementById("manual_auto_next_display").innerHTML = '';
|
|
document.getElementById("RecorDID").innerHTML = '';
|
|
dial_next_failed=0;
|
|
xfer_agent_selected=0;
|
|
source_id='';
|
|
entry_date='';
|
|
last_call_date='';
|
|
if (manual_auto_next > 0)
|
|
{manual_auto_next_trigger=1; manual_auto_next_count=manual_auto_next;}
|
|
if (agent_display_fields.match(adfREGentry_date))
|
|
{document.getElementById("entry_dateDISP").innerHTML = ' ';}
|
|
if (agent_display_fields.match(adfREGsource_id))
|
|
{document.getElementById("source_idDISP").innerHTML = ' ';}
|
|
if (agent_display_fields.match(adfREGdate_of_birth))
|
|
{document.getElementById("date_of_birthDISP").innerHTML = ' ';}
|
|
if (agent_display_fields.match(adfREGrank))
|
|
{document.getElementById("rankDISP").innerHTML = ' ';}
|
|
if (agent_display_fields.match(adfREGowner))
|
|
{document.getElementById("ownerDISP").innerHTML = ' ';}
|
|
if (agent_display_fields.match(adfREGlast_local_call_time))
|
|
{document.getElementById("last_local_call_timeDISP").innerHTML = ' ';}
|
|
|
|
if ( (manual_dial_search_checkbox == 'SELECTED_RESET') || (manual_dial_search_checkbox == 'SELECTED_LOCK') )
|
|
{document.vicidial_form.LeadLookuP.checked=true;}
|
|
if ( (manual_dial_search_checkbox == 'UNSELECTED_RESET') || (manual_dial_search_checkbox == 'UNSELECTED_LOCK') )
|
|
{document.vicidial_form.LeadLookuP.checked=false;}
|
|
|
|
if (post_phone_time_diff_alert_message.length > 10)
|
|
{
|
|
document.getElementById("post_phone_time_diff_span_contents").innerHTML = "";
|
|
hideDiv('post_phone_time_diff_span');
|
|
post_phone_time_diff_alert_message='';
|
|
}
|
|
|
|
if (manual_dial_in_progress==1)
|
|
{
|
|
manual_dial_finished();
|
|
}
|
|
if (hide_gender < 1)
|
|
{
|
|
document.getElementById("GENDERhideFORieALT").innerHTML = '';
|
|
document.getElementById("GENDERhideFORie").innerHTML = "<select size=\"1\" name=\"gender_list\" class=\"cust_form\" id=\"gender_list\"><option value=\"U\"><?php echo _QXZ("U - Undefined"); ?></option><option value=\"M\"><?php echo _QXZ("M - Male"); ?></option><option value=\"F\"><?php echo _QXZ("F - Female"); ?></option></select>";
|
|
}
|
|
hideDiv('DispoSelectBox');
|
|
hideDiv('DispoButtonHideA');
|
|
hideDiv('DispoButtonHideB');
|
|
hideDiv('DispoButtonHideC');
|
|
document.getElementById("DispoSelectBox").style.top = '1px'; // Firefox error on this line for some reason
|
|
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMinimize()\"> <?php echo _QXZ("minimize"); ?> </a>";
|
|
document.getElementById("DispoSelectHAspan").innerHTML = "<a href=\"#\" onclick=\"DispoHanguPAgaiN()\"><?php echo _QXZ("Hangup Again"); ?></a>";
|
|
if (pause_after_next_call == 'ENABLED')
|
|
{
|
|
document.getElementById("NexTCalLPausE").innerHTML = "<a href=\"#\" onclick=\"next_call_pause_click();return false;\"><?php echo _QXZ("Next Call Pause"); ?></a>";
|
|
}
|
|
CBcommentsBoxhide();
|
|
EAcommentsBoxhide();
|
|
ContactSearchReset();
|
|
ViewComments('OFF','OFF');
|
|
if (clear_script == 'ENABLED')
|
|
{document.getElementById("ScriptContents").innerHTML = '';}
|
|
parked_hangup='0';
|
|
|
|
// Set customer chat tab to OFF, just to be sure
|
|
if (chat_enabled > 0)
|
|
{
|
|
document.images['CustomerChatImg'].src=image_customer_chat_OFF.src;
|
|
}
|
|
CustomerChatContentsLoad();
|
|
EmailContentsLoad();
|
|
|
|
AgentDispoing = 0;
|
|
|
|
if ( (alt_number_dialing == 'SELECTED') || (alt_number_dialing == 'SELECTED_TIMER_ALT') || (alt_number_dialing == 'SELECTED_TIMER_ADDR3') )
|
|
{
|
|
document.vicidial_form.DiaLAltPhonE.checked=true;
|
|
}
|
|
if ( (shift_logout_flag < 1) && (api_logout_flag < 1) )
|
|
{
|
|
if (wrapup_waiting == 0)
|
|
{
|
|
if (document.vicidial_form.DispoSelectStop.checked==true)
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 0;
|
|
QUEUEpadding = 0;
|
|
if (temp_use_pause_code==1)
|
|
{
|
|
AutoDial_ReSume_PauSe("VDADpause",'','','','',"1",temp_dispo_pause_code);
|
|
}
|
|
else
|
|
{
|
|
AutoDial_ReSume_PauSe("VDADpause");
|
|
}
|
|
}
|
|
VICIDiaL_pause_calling = 1;
|
|
if (dispo_check_all_pause != '1')
|
|
{
|
|
document.vicidial_form.DispoSelectStop.checked=false;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
updatedispo_resume_trigger=1;
|
|
// AutoDialWaiting = 1;
|
|
// if (temp_use_pause_code==1)
|
|
// {
|
|
// agent_log_id = AutoDial_ReSume_PauSe("VDADready","NEW_ID",'','','',"1",temp_dispo_pause_code);
|
|
// }
|
|
// else
|
|
// {
|
|
// agent_log_id = AutoDial_ReSume_PauSe("VDADready","NEW_ID");
|
|
// }
|
|
}
|
|
else
|
|
{
|
|
// trigger HotKeys manual dial automatically go to next lead
|
|
// if (manual_auto_hotkey > 0)
|
|
// {
|
|
// manual_auto_hotkey = 0;
|
|
// ManualDialNext('','','','','','0');
|
|
// }
|
|
}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (shift_logout_flag > 0)
|
|
{LogouT('SHIFT','');}
|
|
else
|
|
{LogouT('API','');}
|
|
}
|
|
if (focus_blur_enabled==1)
|
|
{
|
|
document.inert_form.inert_button.focus();
|
|
document.inert_form.inert_button.blur();
|
|
}
|
|
}
|
|
// scroll back to the top of the page
|
|
scroll(0,0);
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Submit the URLs
|
|
function SendURLs(newurlids,newurltype)
|
|
{
|
|
// Send AJAX call to run the defined url_ids for dispo_call_url
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
DUsend_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=RUNurls&format=text&user=" + user + "&pass=" + pass + "&orig_pass=" + orig_pass + "&url_ids=" + newurlids + "&campaign=" + campaign + "&auto_dial_level=" + auto_dial_level + "&stage=dispo";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(DUsend_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(DUsend_query + "\n" + xmlhttp.responseText);
|
|
var dispo_url_send_response = null;
|
|
dispo_url_send_response = xmlhttp.responseText;
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Submit the Pause Code
|
|
function PauseCodeSelect_submit(newpausecode,PCSclick)
|
|
{
|
|
if (PCSclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----PauseCodeSelect_submit---" + newpausecode + "|";}
|
|
hideDiv('PauseCodeSelectBox');
|
|
ShoWGenDerPulldown();
|
|
|
|
WaitingForNextStep=0;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
VMCpausecode_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=PauseCodeSubmit&format=text&status=" + newpausecode + "&agent_log_id=" + agent_log_id + "&campaign=" + campaign + "&extension=" + extension + "&protocol=" + protocol + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&stage=" + pause_code_counter + "&campaign_cid=" + LastCallCID + "&auto_dial_level=" + starting_dial_level;
|
|
pause_code_counter++;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCpausecode_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var check_pause_code = null;
|
|
var check_pause_code = xmlhttp.responseText;
|
|
var check_PC_array=check_pause_code.split("\n");
|
|
if (check_PC_array[1] == 'Next agent_log_id:')
|
|
{
|
|
if (agent_log_id.length > 0) {previous_agent_log_id = agent_log_id;}
|
|
agent_log_id = check_PC_array[2];
|
|
}
|
|
// alert(VMCpausecode_query);
|
|
// alert(xmlhttp.responseText + "\n|" + check_PC_array[1] + "\n|" + check_PC_array[2] + "|" + agent_log_id + "|" + pause_code_counter);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
// return agent_log_id;
|
|
LastCallCID='';
|
|
scroll(0,0);
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Submit the Group Alias
|
|
function GroupAliasSelect_submit(newgroupalias,newgroupcid,newusegroup)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----GroupAliasSelect_submit---" + newgroupalias + " " + newgroupcid + " " + newusegroup + "|";
|
|
hideDiv('GroupAliasSelectBox');
|
|
ShoWGenDerPulldown();
|
|
WaitingForNextStep=0;
|
|
|
|
if (newusegroup > 0)
|
|
{
|
|
active_group_alias = newgroupalias;
|
|
document.getElementById("ManuaLDiaLGrouPSelecteD").innerHTML = "<font size=\"2\" face=\"Arial,Helvetica\">Group Alias: " + active_group_alias + "</font>";
|
|
document.getElementById("XfeRDiaLGrouPSelecteD").innerHTML = "<font size=\"1\" face=\"Arial,Helvetica\">Group Alias: " + active_group_alias + "</font>";
|
|
}
|
|
cid_choice = newgroupcid;
|
|
scroll(0,0);
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Submit the Dial In-Group
|
|
function DiaLInGrouPSelect_submit(dialingroupid,dialingroupgo)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----DiaLInGrouPSelect_submit---" + dialingroupid + " " + dialingroupgo + "|";
|
|
hideDiv('DiaLInGrouPSelectBox');
|
|
ShoWGenDerPulldown();
|
|
WaitingForNextStep=0;
|
|
|
|
if (dialingroupid.length > 0)
|
|
{
|
|
active_ingroup_dial = dialingroupid;
|
|
document.getElementById("ManuaLDiaLInGrouPSelecteD").innerHTML = "<font size=\"2\" face=\"Arial,Helvetica\"><?php echo _QXZ("Dial In-Group:"); ?> " + active_ingroup_dial + "</font>";
|
|
}
|
|
scroll(0,0);
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Update selected user and campaign settings
|
|
function UpdatESettingS()
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
VUVCsettings_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=update_settings&format=text&agent_log_id=" + agent_log_id + "&campaign=" + campaign;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VUVCsettings_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var update_settings_content = null;
|
|
var update_settings_content = xmlhttp.responseText;
|
|
var settings_array=update_settings_content.split("\n");
|
|
if (settings_array[0] == 'Agent Session: 1')
|
|
{
|
|
if (settings_array[1] == 'SETTINGS GATHERED')
|
|
{
|
|
var wrapup_seconds_array=settings_array[2].split("wrapup_seconds: ");
|
|
wrapup_seconds=wrapup_seconds_array[1];
|
|
var dead_max_array=settings_array[3].split("dead_max: ");
|
|
dead_max=dead_max_array[1];
|
|
var dispo_max_array=settings_array[4].split("dispo_max: ");
|
|
dispo_max=dispo_max_array[1];
|
|
var pause_max_array=settings_array[5].split("pause_max: ");
|
|
pause_max=pause_max_array[1];
|
|
var dead_max_dispo_array=settings_array[6].split("dead_max_dispo: ");
|
|
dead_max_dispo=dead_max_dispo_array[1];
|
|
var dispo_max_dispo_array=settings_array[7].split("dispo_max_dispo: ");
|
|
dispo_max_dispo=dispo_max_dispo_array[1];
|
|
var dial_timeout_array=settings_array[8].split("dial_timeout: ");
|
|
dial_timeout=dial_timeout_array[1];
|
|
var wrapup_bypass_array=settings_array[9].split("wrapup_bypass: ");
|
|
wrapup_bypass=wrapup_bypass_array[1];
|
|
var wrapup_message_array=settings_array[10].split("wrapup_message: ");
|
|
wrapup_message=wrapup_message_array[1];
|
|
var wrapup_after_hotkey_array=settings_array[11].split("wrapup_after_hotkey: ");
|
|
wrapup_after_hotkey=wrapup_after_hotkey_array[1];
|
|
var manual_dial_timeout_array=settings_array[12].split("manual_dial_timeout: ");
|
|
manual_dial_timeout=manual_dial_timeout_array[1];
|
|
|
|
if (wrapup_seconds > 0)
|
|
{
|
|
if (wrapup_bypass=='ENABLED')
|
|
{document.getElementById("WrapupBypass").innerHTML = "<a href=\"#\" onclick=\"WrapupFinish();return false;\"><?php echo _QXZ("Finish Wrapup and Move On"); ?></a>";}
|
|
else
|
|
{document.getElementById("WrapupBypass").innerHTML = '';}
|
|
|
|
var wrapup_message_script = wrapup_message.replace(regWFS, '');
|
|
wrapup_message_script = wrapup_message_script.replace(regWMS, '');
|
|
if (wrapup_message.match(regWMS))
|
|
{
|
|
if (wrapup_message.match(regWFS))
|
|
{load_script_contents('FSCREENWrapupMessage',wrapup_message_script);}
|
|
else
|
|
{load_script_contents('WrapupMessage',wrapup_message_script);}
|
|
}
|
|
else
|
|
{
|
|
if (wrapup_message.match(regWFS))
|
|
{document.getElementById("FSCREENWrapupMessage").innerHTML = "<center>" + wrapup_message_script + "</center>";}
|
|
else
|
|
{document.getElementById("WrapupMessage").innerHTML = wrapup_message_script;}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
// alert(VUVCsettings_query);
|
|
// alert(xmlhttp.responseText + "\n|" + settings_array[1] + "\n|" + settings_array[2] + "|" + wrapup_seconds + "|" + pause_max + "|" + dial_timeout);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Populate the dtmf and xfer number for each preset link in xfer-conf frame
|
|
function DtMf_PreSet_a()
|
|
{
|
|
document.vicidial_form.conf_dtmf.value = CalL_XC_a_Dtmf;
|
|
document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber;
|
|
document.vicidial_form.xfername.value = 'D1';
|
|
}
|
|
function DtMf_PreSet_b()
|
|
{
|
|
document.vicidial_form.conf_dtmf.value = CalL_XC_b_Dtmf;
|
|
document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber;
|
|
document.vicidial_form.xfername.value = 'D2';
|
|
}
|
|
function DtMf_PreSet_c()
|
|
{
|
|
document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber;
|
|
document.vicidial_form.xfername.value = 'D3';
|
|
}
|
|
function DtMf_PreSet_d()
|
|
{
|
|
document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber;
|
|
document.vicidial_form.xfername.value = 'D4';
|
|
}
|
|
function DtMf_PreSet_e()
|
|
{
|
|
document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber;
|
|
document.vicidial_form.xfername.value = 'D5';
|
|
}
|
|
|
|
function DtMf_PreSet_a_DiaL(taskquiet,DTAclick)
|
|
{
|
|
if (DTAclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----DtMf_PreSet_a_DiaL---|";}
|
|
document.vicidial_form.conf_dtmf.value = CalL_XC_a_Dtmf;
|
|
document.vicidial_form.xfernumber.value = CalL_XC_a_NuMber;
|
|
var session_id_dial = session_id;
|
|
if (taskquiet == 'YES')
|
|
{session_id_dial = '7' + session_id};
|
|
basic_originate_call(CalL_XC_a_NuMber,'NO','YES',session_id_dial,'YES','','1','0');
|
|
}
|
|
function DtMf_PreSet_b_DiaL(taskquiet,DTBclick)
|
|
{
|
|
if (DTBclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----DtMf_PreSet_b_DiaL---|";}
|
|
document.vicidial_form.conf_dtmf.value = CalL_XC_b_Dtmf;
|
|
document.vicidial_form.xfernumber.value = CalL_XC_b_NuMber;
|
|
var session_id_dial = session_id;
|
|
if (taskquiet == 'YES')
|
|
{session_id_dial = '7' + session_id};
|
|
basic_originate_call(CalL_XC_b_NuMber,'NO','YES',session_id_dial,'YES','','1','0');
|
|
}
|
|
function DtMf_PreSet_c_DiaL(taskquiet)
|
|
{
|
|
document.vicidial_form.xfernumber.value = CalL_XC_c_NuMber;
|
|
var session_id_dial = session_id;
|
|
if (taskquiet == 'YES')
|
|
{session_id_dial = '7' + session_id};
|
|
basic_originate_call(CalL_XC_c_NuMber,'NO','YES',session_id_dial,'YES','','1','0');
|
|
}
|
|
function DtMf_PreSet_d_DiaL(taskquiet)
|
|
{
|
|
document.vicidial_form.xfernumber.value = CalL_XC_d_NuMber;
|
|
var session_id_dial = session_id;
|
|
if (taskquiet == 'YES')
|
|
{session_id_dial = '7' + session_id};
|
|
basic_originate_call(CalL_XC_d_NuMber,'NO','YES',session_id_dial,'YES','','1','0');
|
|
}
|
|
function DtMf_PreSet_e_DiaL(taskquiet)
|
|
{
|
|
document.vicidial_form.xfernumber.value = CalL_XC_e_NuMber;
|
|
var session_id_dial = session_id;
|
|
if (taskquiet == 'YES')
|
|
{session_id_dial = '7' + session_id};
|
|
basic_originate_call(CalL_XC_e_NuMber,'NO','YES',session_id_dial,'YES','','1','0');
|
|
}
|
|
function hangup_timer_xfer()
|
|
{
|
|
hideDiv('CustomerGoneBox');
|
|
WaitingForNextStep=0;
|
|
custchannellive=0;
|
|
|
|
dialedcall_send_hangup();
|
|
}
|
|
function extension_timer_xfer()
|
|
{
|
|
document.vicidial_form.xfernumber.value = timer_action_destination;
|
|
mainxfer_send_redirect('XfeRBLIND',lastcustchannel,lastcustserverip);
|
|
}
|
|
function callmenu_timer_xfer()
|
|
{
|
|
API_selected_callmenu = timer_action_destination;
|
|
document.vicidial_form.xfernumber.value = timer_action_destination;
|
|
mainxfer_send_redirect('XfeRBLIND',lastcustchannel,lastcustserverip);
|
|
}
|
|
function ingroup_timer_xfer()
|
|
{
|
|
API_selected_xfergroup = timer_action_destination;
|
|
document.vicidial_form.xfernumber.value = timer_action_destination;
|
|
mainxfer_send_redirect('XfeRLOCAL',lastcustchannel,lastcustserverip);
|
|
}
|
|
|
|
// ################################################################################
|
|
// Show message that customer has hungup the call before agent has
|
|
function CustomerChanneLGone()
|
|
{
|
|
showDiv('CustomerGoneBox');
|
|
|
|
document.getElementById("callchannel").innerHTML = '';
|
|
document.vicidial_form.callserverip.value = '';
|
|
document.getElementById("CustomerGoneChanneL").innerHTML = lastcustchannel;
|
|
if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;}
|
|
WaitingForNextStep=1;
|
|
}
|
|
function CustomerGoneOK()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----CustomerGoneOK---|";
|
|
hideDiv('CustomerGoneBox');
|
|
WaitingForNextStep=0;
|
|
custchannellive=0;
|
|
}
|
|
function CustomerGoneHangup()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----CustomerGoneHangup---|";
|
|
hideDiv('CustomerGoneBox');
|
|
WaitingForNextStep=0;
|
|
custchannellive=0;
|
|
|
|
dialedcall_send_hangup();
|
|
}
|
|
// ################################################################################
|
|
// Show message that there are no voice channels in the VICIDIAL session
|
|
function NoneInSession()
|
|
{
|
|
showDiv('NoneInSessionBox');
|
|
document.getElementById("NoneInSessionID").innerHTML = session_id;
|
|
WaitingForNextStep=1;
|
|
}
|
|
function NoneInSessionOK()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----NoneInSessionOK---|";
|
|
hideDiv('NoneInSessionBox');
|
|
WaitingForNextStep=0;
|
|
nochannelinsession=0;
|
|
}
|
|
function NoneInSessionCalL(tempstate)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----NoneInSessionCalL---|";
|
|
hideDiv('NoneInSessionBox');
|
|
WaitingForNextStep=0;
|
|
nochannelinsession=0;
|
|
|
|
if ( (protocol == 'EXTERNAL') || (protocol == 'Local') )
|
|
{
|
|
var protodial = 'Local';
|
|
var extendial = extension;
|
|
// var extendial = extension + "@" + ext_context;
|
|
}
|
|
else
|
|
{
|
|
var protodial = protocol;
|
|
var extendial = extension;
|
|
}
|
|
var originatevalue = protodial + "/" + extendial;
|
|
var queryCID = "ACagcW" + epoch_sec + user_abb;
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=OriginateVDRelogin&format=text&channel=" + originatevalue + "&queryCID=" + queryCID + "&exten=" + session_id + "&ext_context=" + login_context + "&ext_priority=1" + "&extension=" + extension + "&protocol=" + protocol + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&allow_sipsak_messages=" + allow_sipsak_messages + "&campaign=" + campaign + "&outbound_cid=" + campaign_cid;
|
|
xmlhttp.open('POST', 'manager_send.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VMCoriginate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
if ( (auto_dial_level > 0) && (tempstate != 'LOGIN') )
|
|
{
|
|
AutoDial_ReSume_PauSe("VDADpause");
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Generate the Closer In Group Chooser panel
|
|
function CloserSelectContent_create(CLScreate)
|
|
{
|
|
if (CLScreate=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----CloserSelectContent_create---|";}
|
|
HidEGenDerPulldown();
|
|
if ( (VU_agent_choose_ingroups == '1') && (manager_ingroups_set < 1) )
|
|
{
|
|
var live_CSC_HTML = "<table cellpadding=\"5\" cellspacing=\"5\" width=\"500px\"><tr><td><font class='sd_text'><?php echo _QXZ("GROUPS NOT SELECTED"); ?></font></td><td><font class='sd_text'><?php echo _QXZ("SELECTED GROUPS"); ?></font></td></tr><tr><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=CloserSelectAdd> <a href=\"#\" onclick=\"CloserSelect_change('-----ADD-ALL-----','ADD');return false;\"><b>--- <?php echo _QXZ("ADD ALL"); ?> ---</b><br />";
|
|
var loop_ct = 0;
|
|
while (loop_ct < INgroupCOUNT)
|
|
{
|
|
live_CSC_HTML = live_CSC_HTML + "<a href=\"#\" onclick=\"CloserSelect_change('" + VARingroups[loop_ct] + "','ADD');return false;\">" + VARingroups[loop_ct] + "<br />";
|
|
loop_ct++;
|
|
}
|
|
live_CSC_HTML = live_CSC_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=CloserSelectDelete></span></font></td></tr></table>";
|
|
|
|
document.vicidial_form.CloserSelectList.value = '';
|
|
document.getElementById("CloserSelectContent").innerHTML = live_CSC_HTML;
|
|
}
|
|
else
|
|
{
|
|
// Added to get email counts so inbound emails will come in - this is normally done in CloserSelectContent_select, which is bypassed if agents aren't allowed to select ingroups
|
|
var loop_ct = 0;
|
|
EMAILgroupCOUNT = 0;
|
|
CHATgroupCOUNT = 0;
|
|
PHONEgroupCOUNT = 0;
|
|
incomingEMAILS = 0;
|
|
incomingCHATS = 0;
|
|
while (loop_ct < INgroupCOUNT)
|
|
{
|
|
if (VARingroup_handlers[loop_ct]=="EMAIL")
|
|
{
|
|
incomingEMAILgroups[incomingEMAILS]=VARingroups[loop_ct];
|
|
EMAILgroupCOUNT++;
|
|
incomingEMAILS++;
|
|
}
|
|
else if (VARingroup_handlers[loop_ct]=="CHAT")
|
|
{
|
|
incomingCHATgroups[incomingCHATS]=VARingroups[loop_ct];
|
|
CHATgroupCOUNT++;
|
|
incomingCHATS++;
|
|
}
|
|
else
|
|
{
|
|
PHONEgroupCOUNT++;
|
|
}
|
|
loop_ct++;
|
|
}
|
|
|
|
VU_agent_choose_ingroups_DV = "MGRLOCK";
|
|
var live_CSC_HTML = "<?php echo _QXZ("Manager has selected groups for you"); ?><br />";
|
|
document.vicidial_form.CloserSelectList.value = '';
|
|
document.getElementById("CloserSelectContent").innerHTML = live_CSC_HTML;
|
|
}
|
|
if (focus_blur_enabled==1)
|
|
{
|
|
document.inert_form.inert_button.focus();
|
|
document.inert_form.inert_button.blur();
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Move a Closer In Group record to the selected column or reverse
|
|
function CloserSelect_change(taskCSgrp,taskCSchange)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----CloserSelect_change---" + taskCSgrp + " " + taskCSchange + "|";
|
|
var CloserSelectListValue = document.vicidial_form.CloserSelectList.value;
|
|
var CSCchange = 0;
|
|
var regCS = new RegExp(" " + taskCSgrp + " ","ig");
|
|
var regCSall = new RegExp("-ALL-----","ig");
|
|
var regCSallADD = new RegExp("-----ADD-ALL-----","ig");
|
|
var regCSallDELETE = new RegExp("-----DELETE-ALL-----","ig");
|
|
if ( (CloserSelectListValue.match(regCS)) && (CloserSelectListValue.length > 3) )
|
|
{
|
|
if (taskCSchange == 'DELETE') {CSCchange = 1;}
|
|
}
|
|
else
|
|
{
|
|
if (taskCSchange == 'ADD') {CSCchange = 1;}
|
|
}
|
|
if (taskCSgrp.match(regCSall))
|
|
{CSCchange = 1;}
|
|
|
|
// alert(taskCSgrp+"|"+taskCSchange+"|"+CloserSelectListValue.length+"|"+CSCchange+"|"+CSCcolumn+"|"+INgroupCOUNT)
|
|
|
|
if (CSCchange==1)
|
|
{
|
|
var loop_ct = 0;
|
|
EMAILgroupCOUNT = 0;
|
|
CHATgroupCOUNT = 0;
|
|
PHONEgroupCOUNT = 0;
|
|
var CSCcolumn = '';
|
|
var live_CSC_HTML_ADD = '';
|
|
var live_CSC_HTML_DELETE = '';
|
|
var live_CSC_LIST_value = " ";
|
|
incomingEMAILS = 0;
|
|
incomingCHATS = 0;
|
|
incomingEMAILgroups = new Array();
|
|
incomingCHATgroups = new Array();
|
|
while (loop_ct < INgroupCOUNT)
|
|
{
|
|
var regCSL = new RegExp(" " + VARingroups[loop_ct] + " ","ig");
|
|
if (CloserSelectListValue.match(regCSL)) {CSCcolumn = 'DELETE';}
|
|
else {CSCcolumn = 'ADD';}
|
|
if ( ( (VARingroups[loop_ct] == taskCSgrp) && (taskCSchange == 'DELETE') ) || (taskCSgrp.match(regCSallDELETE)) ) {CSCcolumn = 'ADD';}
|
|
if ( ( (VARingroups[loop_ct] == taskCSgrp) && (taskCSchange == 'ADD') ) || (taskCSgrp.match(regCSallADD)) ) {CSCcolumn = 'DELETE';}
|
|
|
|
|
|
if (CSCcolumn == 'DELETE')
|
|
{
|
|
live_CSC_HTML_DELETE = live_CSC_HTML_DELETE + "<a href=\"#\" onclick=\"CloserSelect_change('" + VARingroups[loop_ct] + "','DELETE');return false;\">" + VARingroups[loop_ct] + "<br />";
|
|
live_CSC_LIST_value = live_CSC_LIST_value + VARingroups[loop_ct] + " ";
|
|
if (VARingroup_handlers[loop_ct]=="EMAIL")
|
|
{
|
|
incomingEMAILgroups[incomingEMAILS]=VARingroups[loop_ct];
|
|
EMAILgroupCOUNT++;
|
|
incomingEMAILS++;
|
|
}
|
|
else if (VARingroup_handlers[loop_ct]=="CHAT")
|
|
{
|
|
incomingCHATgroups[incomingCHATS]=VARingroups[loop_ct];
|
|
CHATgroupCOUNT++;
|
|
incomingCHATS++;
|
|
}
|
|
else
|
|
{
|
|
PHONEgroupCOUNT++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
live_CSC_HTML_ADD = live_CSC_HTML_ADD + "<a href=\"#\" onclick=\"CloserSelect_change('" + VARingroups[loop_ct] + "','ADD');return false;\">" + VARingroups[loop_ct] + "<br />";
|
|
}
|
|
loop_ct++;
|
|
}
|
|
|
|
document.vicidial_form.CloserSelectList.value = live_CSC_LIST_value;
|
|
document.getElementById("CloserSelectAdd").innerHTML = " <a href=\"#\" onclick=\"CloserSelect_change('-----ADD-ALL-----','ADD');return false;\"><b>--- <?php echo _QXZ("ADD ALL"); ?> ---</b><br />" + live_CSC_HTML_ADD;
|
|
document.getElementById("CloserSelectDelete").innerHTML = " <a href=\"#\" onclick=\"CloserSelect_change('-----DELETE-ALL-----','DELETE');return false;\"><b>--- <?php echo _QXZ("DELETE ALL"); ?> ---</b><br />" + live_CSC_HTML_DELETE;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Update vicidial_live_agents record with closer in group choices
|
|
function CloserSelect_submit(CLSsubmit)
|
|
{
|
|
if (CLSsubmit=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----CloserSelect_submit---|";}
|
|
if (dial_method == "INBOUND_MAN")
|
|
{document.vicidial_form.CloserSelectBlended.checked=false;}
|
|
if (document.vicidial_form.CloserSelectBlended.checked==true)
|
|
{VICIDiaL_closer_blended = 1;}
|
|
else
|
|
{VICIDiaL_closer_blended = 0;}
|
|
|
|
var CloserSelectChoices = document.vicidial_form.CloserSelectList.value;
|
|
|
|
if (call_requeue_button > 0)
|
|
{
|
|
document.getElementById("ReQueueCall").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_requeue_call_OFF.gif"); ?>\" border=\"0\" alt=\"Re-Queue Call\" />";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("ReQueueCall").innerHTML = "";
|
|
}
|
|
|
|
if (VU_agent_choose_ingroups_DV == "MGRLOCK")
|
|
{CloserSelectChoices = "MGRLOCK";}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
CSCupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=regCLOSER&format=text&user=" + user + "&pass=" + pass + "&comments=" + VU_agent_choose_ingroups_DV + "&closer_blended=" + VICIDiaL_closer_blended + "&campaign=" + campaign + "&qm_phone=" + qm_phone + "&qm_extension=" + qm_extension + "&dial_method=" + dial_method + "&closer_choice=" + CloserSelectChoices + "-";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(CSCupdate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
hideDiv('CloserSelectBox');
|
|
MainPanelToFront();
|
|
CloserSelecting = 0;
|
|
scroll(0,0);
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Generate the Territory Chooser panel
|
|
function TerritorySelectContent_create(TERcreate)
|
|
{
|
|
if (TERcreate=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----TerritorySelectContent_create---|";}
|
|
if (agent_select_territories == '1')
|
|
{
|
|
HidEGenDerPulldown();
|
|
if (agent_choose_territories > 0)
|
|
{
|
|
var live_TERR_HTML = "<table cellpadding=\"5\" cellspacing=\"5\" width=\"500px\"><tr><td><font class='sd_text'><?php echo _QXZ("TERRITORIES NOT SELECTED"); ?></font></td><td><font class='sd_text'><?php echo _QXZ("SELECTED TERRITORIES"); ?></font></td></tr><tr><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=TerritorySelectAdd> <a href=\"#\" onclick=\"TerritorySelect_change('-----ADD-ALL-----','ADD');return false;\"><b>--- <?php echo _QXZ("ADD ALL"); ?> ---</b><br />";
|
|
var loop_ct = 0;
|
|
while (loop_ct < territoryCOUNT)
|
|
{
|
|
live_TERR_HTML = live_TERR_HTML + "<a href=\"#\" onclick=\"TerritorySelect_change('" + VARterritories[loop_ct] + "','ADD');return false;\">" + VARterritories[loop_ct] + "<br />";
|
|
loop_ct++;
|
|
}
|
|
live_TERR_HTML = live_TERR_HTML + "</span></font></td><td bgcolor=\"#99FF99\" height=\"300px\" width=\"240px\" valign=\"top\"><font class=\"log_text\"><span id=TerritorySelectDelete></span></font></td></tr></table>";
|
|
|
|
document.vicidial_form.TerritorySelectList.value = '';
|
|
document.getElementById("TerritorySelectContent").innerHTML = live_TERR_HTML;
|
|
}
|
|
else
|
|
{
|
|
agent_select_territories = "MGRLOCK";
|
|
var live_TERR_HTML = "<?php echo _QXZ("Manager has selected territories for you"); ?><br />";
|
|
document.vicidial_form.TerritorySelectList.value = '';
|
|
document.getElementById("TerritorySelectContent").innerHTML = live_TERR_HTML;
|
|
}
|
|
}
|
|
if (focus_blur_enabled==1)
|
|
{
|
|
document.inert_form.inert_button.focus();
|
|
document.inert_form.inert_button.blur();
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Move a Territory record to the selected column or reverse
|
|
function TerritorySelect_change(taskTERRgrp,taskTERRchange)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----TerritorySelect_change---" + taskTERRgrp + " " + taskTERRchange + "|";
|
|
var TerritorySelectListValue = document.vicidial_form.TerritorySelectList.value;
|
|
var TERRchange = 0;
|
|
var regTERR = new RegExp(" " + taskTERRgrp + " ","ig");
|
|
var regTERRall = new RegExp("-ALL-----","ig");
|
|
var regTERRallADD = new RegExp("-----ADD-ALL-----","ig");
|
|
var regTERRallDELETE = new RegExp("-----DELETE-ALL-----","ig");
|
|
if ( (TerritorySelectListValue.match(regTERR)) && (TerritorySelectListValue.length > 3) )
|
|
{
|
|
if (taskTERRchange == 'DELETE') {TERRchange = 1;}
|
|
}
|
|
else
|
|
{
|
|
if (taskTERRchange == 'ADD') {TERRchange = 1;}
|
|
}
|
|
if (taskTERRgrp.match(regTERRall))
|
|
{TERRchange = 1;}
|
|
// alert("TERR: " + TerritorySelectListValue + "\nCHANGE: " + TERRchange + "\nACTION: " + taskTERRchange + "\nSELECTED: " + taskTERRgrp + "\nTOTAL: " + territoryCOUNT);
|
|
if (TERRchange==1)
|
|
{
|
|
var loop_ct = 0;
|
|
var TERRcolumn = '';
|
|
var live_TERR_HTML_ADD = '';
|
|
var live_TERR_HTML_DELETE = '';
|
|
var live_TERR_LIST_value = " ";
|
|
while (loop_ct < territoryCOUNT)
|
|
{
|
|
var regTERRL = new RegExp(" " + VARterritories[loop_ct] + " ","ig");
|
|
if (TerritorySelectListValue.match(regTERRL)) {TERRcolumn = 'DELETE';}
|
|
else {TERRcolumn = 'ADD';}
|
|
if ( ( (VARterritories[loop_ct] == taskTERRgrp) && (taskTERRchange == 'DELETE') ) || (taskTERRgrp.match(regTERRallDELETE)) )
|
|
{TERRcolumn = 'ADD';}
|
|
if ( ( (VARterritories[loop_ct] == taskTERRgrp) && (taskTERRchange == 'ADD') ) || (taskTERRgrp.match(regTERRallADD)) )
|
|
{TERRcolumn = 'DELETE';}
|
|
|
|
if (TERRcolumn == 'DELETE')
|
|
{
|
|
live_TERR_HTML_DELETE = live_TERR_HTML_DELETE + "<a href=\"#\" onclick=\"TerritorySelect_change('" + VARterritories[loop_ct] + "','DELETE');return false;\">" + VARterritories[loop_ct] + "<br />";
|
|
live_TERR_LIST_value = live_TERR_LIST_value + VARterritories[loop_ct] + " ";
|
|
}
|
|
else
|
|
{
|
|
live_TERR_HTML_ADD = live_TERR_HTML_ADD + "<a href=\"#\" onclick=\"TerritorySelect_change('" + VARterritories[loop_ct] + "','ADD');return false;\">" + VARterritories[loop_ct] + "<br />";
|
|
}
|
|
loop_ct++;
|
|
}
|
|
|
|
document.vicidial_form.TerritorySelectList.value = live_TERR_LIST_value;
|
|
document.getElementById("TerritorySelectAdd").innerHTML = " <a href=\"#\" onclick=\"TerritorySelect_change('-----ADD-ALL-----','ADD');return false;\"><b>--- <?php echo _QXZ("ADD ALL"); ?> ---</b><br />" + live_TERR_HTML_ADD;
|
|
document.getElementById("TerritorySelectDelete").innerHTML = " <a href=\"#\" onclick=\"TerritorySelect_change('-----DELETE-ALL-----','DELETE');return false;\"><b>--- <?php echo _QXZ("DELETE ALL"); ?> ---</b><br />" + live_TERR_HTML_DELETE;
|
|
}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Enable or Disable manual dial queue calls
|
|
function ManualQueueChoiceChange(task_amqc)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----ManualQueueChoiceChange---" + task_amqc + "|";
|
|
AllowManualQueueCalls = task_amqc;
|
|
var TerritorySelectChoices = document.vicidial_form.TerritorySelectList.value;
|
|
|
|
if (AllowManualQueueCalls == '0')
|
|
{document.getElementById("ManualQueueChoice").innerHTML = "<a href=\"#\" onclick=\"ManualQueueChoiceChange('1');return false;\"><?php echo _QXZ("Manual Queue is Off"); ?></a><br />";}
|
|
else
|
|
{document.getElementById("ManualQueueChoice").innerHTML = "<a href=\"#\" onclick=\"ManualQueueChoiceChange('0');return false;\"><?php echo _QXZ("Manual Queue is On"); ?></a><br />";}
|
|
}
|
|
|
|
// ################################################################################
|
|
// Update vicidial_live_agents record with territory choices
|
|
function TerritorySelect_submit(TERsubmit)
|
|
{
|
|
if (TERsubmit=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----TerritorySelect_submit---|";}
|
|
var TerritorySelectChoices = document.vicidial_form.TerritorySelectList.value;
|
|
|
|
if (agent_select_territories == "MGRLOCK")
|
|
{TerritorySelectChoices = "MGRLOCK";}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
TERRupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=regTERRITORY&format=text&user=" + user + "&pass=" + pass + "&comments=" + agent_select_territories + "&campaign=" + campaign + "&agent_territories=" + TerritorySelectChoices + "-";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(TERRupdate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
hideDiv('TerritorySelectBox');
|
|
MainPanelToFront();
|
|
TerritorySelecting = 0;
|
|
scroll(0,0);
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// clear api field
|
|
function Clear_API_Field(temp_field)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
TERRupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=Clear_API_Field&format=text&user=" + user + "&pass=" + pass + "&comments=" + temp_field;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(TERRupdate_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Log the user out of the system when they close their browser while logged in
|
|
function BrowserCloseLogout()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----BrowserCloseLogout---|";
|
|
if (logout_stop_timeouts < 1)
|
|
{
|
|
if (VDRP_stage != 'PAUSED')
|
|
{
|
|
AutoDial_ReSume_PauSe("VDADpause",'','','',"LOGOUT");
|
|
}
|
|
LogouT('CLOSE','');
|
|
// removing alert because onbeforeunload function invalidates it
|
|
// alert("<?php echo _QXZ("PLEASE CLICK THE LOGOUT LINK TO LOG OUT NEXT TIME."); ?>\n");
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Normal logout with check for pause stage first
|
|
function NormalLogout()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----NormalLogout---|";
|
|
if (logout_stop_timeouts < 1)
|
|
{
|
|
var pausetrigger='';
|
|
if (VDRP_stage != 'PAUSED')
|
|
{
|
|
pausetrigger='PAUSE';
|
|
// AutoDial_ReSume_PauSe("VDADpause",'','','',"LOGOUT");
|
|
}
|
|
LogouT('NORMAL',pausetrigger);
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Log the user out of the system, if active call or active dial is occuring, don't let them.
|
|
function LogouT(tempreason,temppause)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----LogouT---" + tempreason + " " + temppause + "|";
|
|
if (MD_channel_look==1)
|
|
{alert("<?php echo _QXZ("You cannot log out during a Dial attempt. Wait 50 seconds for the dial to fail out if it is not answered"); ?>");}
|
|
else
|
|
{
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
alert("<?php echo _QXZ("STILL A LIVE CALL! Hang it up then you can log out."); ?>\n" + VD_live_customer_call);
|
|
}
|
|
else
|
|
{
|
|
if (alt_dial_status_display==1)
|
|
{
|
|
alert("<?php echo _QXZ("You are in ALT dial mode, you must finish the lead before logging out."); ?>\n" + reselect_alt_dial);
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("LogouTProcess").innerHTML = "<br /><br /><font class=\"loading_text\"><?php echo _QXZ("LOGOUT PROCESSING..."); ?></font><br /><br /> <img src=\"./images/<?php echo _QXZ("agent_loading_animation.gif"); ?>\" height=\"206px\" width=\"206px\" alt=\"<?php echo _QXZ("LOGOUT PROCESSING..."); ?>\" />";
|
|
// document.getElementById("LogouTProcess").innerHTML = "<?php echo _QXZ("LOGOUT PROCESSING..."); ?>";
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
VDlogout_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=userLOGout&format=text&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&agent_log_id=" + agent_log_id + "&no_delete_sessions=" + no_delete_sessions + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&LogouTKicKAlL=" + LogouTKicKAlL + "&ext_context=" + ext_context + "&qm_extension=" + qm_extension + "&stage=" + tempreason + "&pause_trigger=" + temppause + "&dial_method=" + dial_method;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(VDlogout_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(VDlogout_query);
|
|
// alert(xmlhttp.responseText);
|
|
needToConfirmExit = false;
|
|
|
|
document.getElementById("LogouTProcess").innerHTML = "<br /><br /><font class=\"loading_text\"><?php echo _QXZ("LOGOUT PROCESS COMPLETE, YOU MAY NOW CLOSE YOUR BROWSER OR LOG BACK IN"); ?></font><br /><br /> <img src=\"./images/<?php echo _QXZ("agent_loading_done.gif"); ?>\" height=\"206px\" width=\"206px\" alt=\"<?php echo _QXZ("LOGOUT PROCESS COMPLETE, YOU MAY NOW CLOSE YOUR BROWSER OR LOG BACK IN"); ?>\" />";
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
hideDiv('MainPanel');
|
|
showDiv('LogouTBox');
|
|
refresh_interval = 7300000;
|
|
var logout_content='';
|
|
if (tempreason=='SHIFT')
|
|
{logout_content="<?php echo _QXZ("Your Shift is over or has changed, you have been logged out of your session"); ?><br /><br />";}
|
|
if (tempreason=='API')
|
|
{logout_content="<?php echo _QXZ("The system has received a command to log you out, you have been logged out of your session"); ?><br /><br />";}
|
|
if (tempreason=='TIMEOUT')
|
|
{logout_content="<?php echo _QXZ("You have been paused for too long, you have been logged out of your session"); ?><br /><br />";}
|
|
|
|
document.getElementById("LogouTBoxLink").innerHTML = logout_content + "<font class=\"loading_text\"><a href=\"" + agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + original_phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + orig_pass + "\" onclick=\"needToConfirmExit = false;\"><?php echo _QXZ("CLICK HERE TO LOG IN AGAIN"); ?></a></font>\n";
|
|
|
|
logout_stop_timeouts = 1;
|
|
|
|
// window.location= agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
<?php
|
|
if ($useIE > 0)
|
|
{
|
|
?>
|
|
// ################################################################################
|
|
// MSIE-only hotkeypress function to bind hotkeys defined in the campaign to dispositions
|
|
function hotkeypress(evt)
|
|
{
|
|
enter_disable();
|
|
if ( (hot_keys_active==1) && ( (VD_live_customer_call==1) || (MD_ring_secondS > 4) ) )
|
|
{
|
|
var e = evt? evt : window.event;
|
|
if(!e) return;
|
|
var key = 0;
|
|
if (e.keyCode) { key = e.keyCode; } // for moz/fb, if keyCode==0 use 'which'
|
|
else if (typeof(e.which)!= 'undefined') { key = e.which; }
|
|
|
|
var HKdispo = hotkeys[String.fromCharCode(key)];
|
|
// alert("|" + key + "|" + HKdispo + "|");
|
|
if (HKdispo)
|
|
{
|
|
// document.vicidial_form.inert_button.focus();
|
|
// document.vicidial_form.inert_button.blur();
|
|
button_click_log = button_click_log + "" + SQLdate + "-----hotkeypress---" + HKdispo + "|";
|
|
CustomerData_update();
|
|
var HKdispo_ary = HKdispo.split(" ----- ");
|
|
if ( (HKdispo_ary[0] == 'ALTPH2') || (HKdispo_ary[0] == 'ADDR3') )
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
var HKXdebug='';
|
|
var HKerror=0;
|
|
var temp_VARstatuses_ct=0;
|
|
while (VD_statuses_ct > temp_VARstatuses_ct)
|
|
{
|
|
if (HKdispo_ary[0] == VARstatuses[temp_VARstatuses_ct])
|
|
{
|
|
if ( ( (CheckDEADcallON > 0) && ( ( (VARMINstatuses[temp_VARstatuses_ct] > 0) && (customer_sec < VARMINstatuses[temp_VARstatuses_ct]) ) || ( (VARMAXstatuses[temp_VARstatuses_ct] > 0) && (customer_sec > VARMAXstatuses[temp_VARstatuses_ct]) ) ) ) || ( (CheckDEADcallON < 1) && ( ( (VARMINstatuses[temp_VARstatuses_ct] > 0) && (VD_live_call_secondS < VARMINstatuses[temp_VARstatuses_ct]) ) || ( (VARMAXstatuses[temp_VARstatuses_ct] > 0) && (VD_live_call_secondS > VARMAXstatuses[temp_VARstatuses_ct]) ) ) ) )
|
|
{
|
|
HKerror=1;
|
|
alert_box("<?php echo _QXZ("That status is not available at this time: "); ?>" + HKdispo_ary[0] + ' ' + VD_live_call_secondS + '(' + customer_sec + ')');
|
|
}
|
|
// HKXdebug = HKXdebug + 'ERROR: ' + HKdispo_ary[0] + ' ' + VARstatuses[temp_VARstatuses_ct] + ' ' + VARMINstatuses[temp_VARstatuses_ct] + '| ' + VARMAXstatuses[temp_VARstatuses_ct] + '| ' + CheckDEADcallON + '| ' + VD_live_call_secondS + '| ';
|
|
|
|
// document.getElementById("debugbottomspan").innerHTML = HKXdebug;
|
|
}
|
|
temp_VARstatuses_ct++;
|
|
}
|
|
if (HKerror < 1)
|
|
{
|
|
// transfer call to answering maching message with hotkey
|
|
if ( (HKdispo_ary[0] == 'LTMG') || (HKdispo_ary[0] == 'XFTAMM') )
|
|
{
|
|
mainxfer_send_redirect('XfeRVMAIL', lastcustchannel, lastcustserverip);
|
|
}
|
|
else
|
|
{
|
|
HKdispo_display = 3;
|
|
// Check for hotkeys enabled wrapup message
|
|
if ( (wrapup_after_hotkey == 'ENABLED') && (wrapup_seconds > 0) )
|
|
{
|
|
HKdispo_display = wrapup_seconds;
|
|
if (HKdispo_display < 3)
|
|
{HKdispo_display = 3;}
|
|
|
|
document.getElementById("HotKeyActionBox").style.top = '1px';
|
|
document.getElementById("HotKeyActionBox").style.left = '1px';
|
|
document.getElementById("HKWrapupTimer").innerHTML = "<br /><?php echo _QXZ("Call Wrapup:"); ?> " + HKdispo_display + " <?php echo _QXZ("seconds remaining in wrapup"); ?>";
|
|
if (wrapup_message.match(regWFS))
|
|
{
|
|
// document.getElementById("FSCREENWrapupMessage").innerHTML = document.getElementById("WrapupMessage").innerHTML;
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("HKWrapupMessage").innerHTML = "<br /><br /><center><table width=" + CAwidth + "><tr><td height=" + WRheight + " align=center>" + document.getElementById("WrapupMessage").innerHTML + "<br /> </td></tr></table></center>";
|
|
}
|
|
|
|
if (wrapup_bypass == 'ENABLED')
|
|
{
|
|
document.getElementById("HKWrapupBypass").innerHTML = " <a href=\"#\" onclick=\"HKWrapupFinish();return false;\"><?php echo _QXZ("Finish Wrapup and Move On"); ?></a>";
|
|
}
|
|
else
|
|
{document.getElementById("HKWrapupBypass").innerHTML = '';}
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("HotKeyActionBox").style.top = HTheight;
|
|
document.getElementById("HotKeyActionBox").style.left = '5px';
|
|
document.getElementById("HKWrapupTimer").innerHTML = '';
|
|
document.getElementById("HKWrapupMessage").innerHTML = '';
|
|
document.getElementById("HKWrapupBypass").innerHTML = '';
|
|
}
|
|
HKdispo_submit = HKdispo_display;
|
|
HKfinish=1;
|
|
alt_phone_dialing=starting_alt_phone_dialing;
|
|
alt_dial_active = 0;
|
|
alt_dial_status_display = 0;
|
|
document.getElementById("HotKeyDispo").innerHTML = HKdispo_ary[0] + " - " + HKdispo_ary[1];
|
|
if ( ( (wrapup_after_hotkey == 'ENABLED') && (wrapup_seconds > 0) ) && (wrapup_message.match(regWFS)) )
|
|
{showDiv('FSCREENWrapupBox'); HKFSCREENup=1;}
|
|
else
|
|
{showDiv('HotKeyActionBox');}
|
|
hideDiv('HotKeyEntriesBox');
|
|
document.vicidial_form.DispoSelection.value = HKdispo_ary[0];
|
|
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
|
|
if (custom_fields_enabled > 0)
|
|
{
|
|
vcFormIFrame.document.form_custom_fields.submit();
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
<?php
|
|
}
|
|
else
|
|
{
|
|
?>
|
|
// ################################################################################
|
|
// W3C-compliant hotkeypress function to bind hotkeys defined in the campaign to dispositions
|
|
function hotkeypress(evt)
|
|
{
|
|
enter_disable();
|
|
if ( (hot_keys_active==1) && ( (VD_live_customer_call==1) || (MD_ring_secondS > 4) ) )
|
|
{
|
|
var e = evt? evt : window.event;
|
|
if(!e) return;
|
|
var key = 0;
|
|
if (e.keyCode) { key = e.keyCode; } // for moz/fb, if keyCode==0 use 'which'
|
|
else if (typeof(e.which)!= 'undefined') { key = e.which; }
|
|
//
|
|
var HKdispo = hotkeys[String.fromCharCode(key)];
|
|
if (HKdispo)
|
|
{
|
|
if (focus_blur_enabled==1)
|
|
{
|
|
document.inert_form.inert_button.focus();
|
|
document.inert_form.inert_button.blur();
|
|
}
|
|
button_click_log = button_click_log + "" + SQLdate + "-----hotkeypress---" + HKdispo + "|";
|
|
CustomerData_update();
|
|
var HKdispo_ary = HKdispo.split(" ----- ");
|
|
if ( (HKdispo_ary[0] == 'ALTPH2') || (HKdispo_ary[0] == 'ADDR3') )
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
var HKXdebug='';
|
|
var HKerror=0;
|
|
var temp_VARstatuses_ct=0;
|
|
while (VD_statuses_ct > temp_VARstatuses_ct)
|
|
{
|
|
if (HKdispo_ary[0] == VARstatuses[temp_VARstatuses_ct])
|
|
{
|
|
if ( ( (CheckDEADcallON > 0) && ( ( (VARMINstatuses[temp_VARstatuses_ct] > 0) && (customer_sec < VARMINstatuses[temp_VARstatuses_ct]) ) || ( (VARMAXstatuses[temp_VARstatuses_ct] > 0) && (customer_sec > VARMAXstatuses[temp_VARstatuses_ct]) ) ) ) || ( (CheckDEADcallON < 1) && ( ( (VARMINstatuses[temp_VARstatuses_ct] > 0) && (VD_live_call_secondS < VARMINstatuses[temp_VARstatuses_ct]) ) || ( (VARMAXstatuses[temp_VARstatuses_ct] > 0) && (VD_live_call_secondS > VARMAXstatuses[temp_VARstatuses_ct]) ) ) ) )
|
|
{
|
|
HKerror=1;
|
|
|
|
alert_box("<?php echo _QXZ("That status is not available at this time: "); ?>" + HKdispo_ary[0] + ' ' + VD_live_call_secondS + '(' + customer_sec + ')');
|
|
}
|
|
// HKXdebug = HKXdebug + 'ERROR: ' + HKdispo_ary[0] + ' ' + VARstatuses[temp_VARstatuses_ct] + ' ' + VARMINstatuses[temp_VARstatuses_ct] + '| ' + VARMAXstatuses[temp_VARstatuses_ct] + '| ' + CheckDEADcallON + '| ' + VD_live_call_secondS + '| ';
|
|
|
|
// document.getElementById("debugbottomspan").innerHTML = HKXdebug;
|
|
}
|
|
temp_VARstatuses_ct++;
|
|
}
|
|
if (HKerror < 1)
|
|
{
|
|
// transfer call to answering maching message with hotkey
|
|
if ( (HKdispo_ary[0] == 'LTMG') || (HKdispo_ary[0] == 'XFTAMM') )
|
|
{
|
|
mainxfer_send_redirect('XfeRVMAIL', lastcustchannel, lastcustserverip);
|
|
}
|
|
else
|
|
{
|
|
HKdispo_display = 3;
|
|
// Check for hotkeys enabled wrapup message
|
|
if ( (wrapup_after_hotkey == 'ENABLED') && (wrapup_seconds > 0) )
|
|
{
|
|
HKdispo_display = wrapup_seconds;
|
|
if (HKdispo_display < 3)
|
|
{HKdispo_display = 3;}
|
|
|
|
document.getElementById("HotKeyActionBox").style.top = '1px';
|
|
document.getElementById("HotKeyActionBox").style.left = '1px';
|
|
document.getElementById("HKWrapupTimer").innerHTML = "<br /><?php echo _QXZ("Call Wrapup:"); ?> " + HKdispo_display + " <?php echo _QXZ("seconds remaining in wrapup"); ?>";
|
|
if (wrapup_message.match(regWFS))
|
|
{
|
|
// document.getElementById("FSCREENWrapupMessage").innerHTML = document.getElementById("WrapupMessage").innerHTML;
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("HKWrapupMessage").innerHTML = "<br /><br /><center><table width=" + CAwidth + "><tr><td height=" + WRheight + " align=center>" + document.getElementById("WrapupMessage").innerHTML + "<br /> </td></tr></table></center>";
|
|
}
|
|
|
|
if (wrapup_bypass == 'ENABLED')
|
|
{
|
|
document.getElementById("HKWrapupBypass").innerHTML = " <a href=\"#\" onclick=\"HKWrapupFinish();return false;\"><?php echo _QXZ("Finish Wrapup and Move On"); ?></a>";
|
|
}
|
|
else
|
|
{document.getElementById("HKWrapupBypass").innerHTML = '';}
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("HotKeyActionBox").style.top = HTheight;
|
|
document.getElementById("HotKeyActionBox").style.left = '5px';
|
|
document.getElementById("HKWrapupTimer").innerHTML = '';
|
|
document.getElementById("HKWrapupMessage").innerHTML = '';
|
|
document.getElementById("HKWrapupBypass").innerHTML = '';
|
|
}
|
|
HKdispo_submit = HKdispo_display;
|
|
HKfinish=1;
|
|
document.getElementById("HotKeyDispo").innerHTML = HKdispo_ary[0] + " - " + HKdispo_ary[1];
|
|
if ( ( (wrapup_after_hotkey == 'ENABLED') && (wrapup_seconds > 0) ) && (wrapup_message.match(regWFS)) )
|
|
{showDiv('FSCREENWrapupBox'); HKFSCREENup=1;}
|
|
else
|
|
{showDiv('HotKeyActionBox');}
|
|
hideDiv('HotKeyEntriesBox');
|
|
document.vicidial_form.DispoSelection.value = HKdispo_ary[0];
|
|
alt_phone_dialing=starting_alt_phone_dialing;
|
|
alt_dial_active = 0;
|
|
alt_dial_status_display = 0;
|
|
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
|
|
if (custom_fields_enabled > 0)
|
|
{
|
|
vcFormIFrame.document.form_custom_fields.submit();
|
|
}
|
|
}
|
|
}
|
|
// DispoSelect_submit();
|
|
// AutoDialWaiting = 1;
|
|
// AutoDial_ReSume_PauSe("VDADready");
|
|
// alert(HKdispo + " - " + HKdispo_ary[0] + " - " + HKdispo_ary[1]);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
<?php
|
|
}
|
|
### end of onkeypress functions
|
|
?>
|
|
// ################################################################################
|
|
// disable enter/return keys to not clear out vars on customer info
|
|
function enter_disable(evt)
|
|
{
|
|
var e = evt? evt : window.event;
|
|
if(!e) return;
|
|
var key = 0;
|
|
if (e.keyCode) { key = e.keyCode; } // for moz/fb, if keyCode==0 use 'which'
|
|
else if (typeof(e.which)!= 'undefined') { key = e.which; }
|
|
return key != 13;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// decode the scripttext and scriptname so that it can be displayed
|
|
function URLDecode(encodedvar,scriptformat,urlschema,webformnumber)
|
|
{
|
|
// Replace %ZZ with equivalent character
|
|
// Put [ERR] in output if %ZZ is invalid.
|
|
var HEXCHAR = "0123456789ABCDEFabcdef";
|
|
var encoded = encodedvar;
|
|
var decoded = '';
|
|
var web_form_varsX = '';
|
|
var i = 0;
|
|
var RGnl = new RegExp("[\\r]\\n","g");
|
|
var RGtab = new RegExp("\t","g");
|
|
var RGplus = new RegExp(" |\\t|\\n","g");
|
|
var RGiframe = new RegExp("iframe","gi");
|
|
// var regWF = new RegExp("\\`|\\~|\\:|\\;|\\#|\\'|\\\"|\\{|\\}|\\(|\\)|\\*|\\^|\\%|\\$|\\!|\\%|\\r|\\t|\\n|","ig");
|
|
var regWF = new RegExp("\\`|\\:|\\;|\\#|\\\"|\\{|\\}|\\^|\\$|\\r|\\t|\\n|","ig");
|
|
|
|
var xtest;
|
|
xtest=unescape(encoded);
|
|
encoded=utf8_decode(xtest);
|
|
|
|
if ( (OtherTab == '1') && (comments_all_tabs == 'ENABLED') )
|
|
{
|
|
var test_otcx = document.vicidial_form.other_tab_comments.value;
|
|
if (test_otcx.length > 0)
|
|
{document.vicidial_form.comments.value = document.vicidial_form.other_tab_comments.value}
|
|
}
|
|
if (urlschema == 'DEFAULT')
|
|
{
|
|
web_form_varsX =
|
|
"&lead_id=" + encodeURIComponent(document.vicidial_form.lead_id.value) +
|
|
"&vendor_id=" + encodeURIComponent(document.vicidial_form.vendor_lead_code.value) +
|
|
"&list_id=" + encodeURIComponent(document.vicidial_form.list_id.value) +
|
|
"&gmt_offset_now=" + encodeURIComponent(document.vicidial_form.gmt_offset_now.value) +
|
|
"&phone_code=" + encodeURIComponent(document.vicidial_form.phone_code.value) +
|
|
"&phone_number=" + encodeURIComponent(document.vicidial_form.phone_number.value) +
|
|
"&title=" + encodeURIComponent(document.vicidial_form.title.value) +
|
|
"&first_name=" + encodeURIComponent(document.vicidial_form.first_name.value) +
|
|
"&middle_initial=" + encodeURIComponent(document.vicidial_form.middle_initial.value) +
|
|
"&last_name=" + encodeURIComponent(document.vicidial_form.last_name.value) +
|
|
"&address1=" + encodeURIComponent(document.vicidial_form.address1.value) +
|
|
"&address2=" + encodeURIComponent(document.vicidial_form.address2.value) +
|
|
"&address3=" + encodeURIComponent(document.vicidial_form.address3.value) +
|
|
"&city=" + encodeURIComponent(document.vicidial_form.city.value) +
|
|
"&state=" + encodeURIComponent(document.vicidial_form.state.value) +
|
|
"&province=" + encodeURIComponent(document.vicidial_form.province.value) +
|
|
"&postal_code=" + encodeURIComponent(document.vicidial_form.postal_code.value) +
|
|
"&country_code=" + encodeURIComponent(document.vicidial_form.country_code.value) +
|
|
"&gender=" + encodeURIComponent(document.vicidial_form.gender.value) +
|
|
"&date_of_birth=" + encodeURIComponent(document.vicidial_form.date_of_birth.value) +
|
|
"&alt_phone=" + encodeURIComponent(document.vicidial_form.alt_phone.value) +
|
|
"&email=" + encodeURIComponent(document.vicidial_form.email.value) +
|
|
"&security_phrase=" + encodeURIComponent(document.vicidial_form.security_phrase.value) +
|
|
"&comments=" + encodeURIComponent(document.vicidial_form.comments.value) +
|
|
"&user=" + user +
|
|
"&pass=" + pass +
|
|
"&orig_pass=" + orig_pass +
|
|
"&campaign=" + campaign +
|
|
"&phone_login=" + phone_login +
|
|
"&original_phone_login=" + original_phone_login +
|
|
"&phone_pass=" + phone_pass +
|
|
"&fronter=" + fronter +
|
|
"&closer=" + user +
|
|
"&group=" + group +
|
|
"&channel_group=" + group +
|
|
"&SQLdate=" + SQLdate +
|
|
"&epoch=" + UnixTime +
|
|
"&uniqueid=" + document.vicidial_form.uniqueid.value +
|
|
"&customer_zap_channel=" + lastcustchannel +
|
|
"&customer_server_ip=" + lastcustserverip +
|
|
"&server_ip=" + server_ip +
|
|
"&SIPexten=" + extension +
|
|
"&session_id=" + session_id +
|
|
"&phone=" + document.vicidial_form.phone_number.value +
|
|
"&parked_by=" + document.vicidial_form.lead_id.value +
|
|
"&dispo=" + LeaDDispO + '' +
|
|
"&dialed_number=" + dialed_number + '' +
|
|
"&dialed_label=" + dialed_label + '' +
|
|
"&source_id=" + source_id + '' +
|
|
"&rank=" + document.vicidial_form.rank.value + '' +
|
|
"&owner=" + document.vicidial_form.owner.value + '' +
|
|
"&camp_script=" + campaign_script + '' +
|
|
"&in_script=" + CalL_ScripT_id + '' +
|
|
"&script_width=" + script_width + '' +
|
|
"&script_height=" + script_height + '' +
|
|
"&fullname=" + LOGfullname + '' +
|
|
"&agent_email=" + LOGemail + '' +
|
|
"&recording_filename=" + recording_filename + '' +
|
|
"&recording_id=" + recording_id + '' +
|
|
"&user_custom_one=" + VU_custom_one + '' +
|
|
"&user_custom_two=" + VU_custom_two + '' +
|
|
"&user_custom_three=" + VU_custom_three + '' +
|
|
"&user_custom_four=" + VU_custom_four + '' +
|
|
"&user_custom_five=" + VU_custom_five + '' +
|
|
"&preset_number_a=" + CalL_XC_a_NuMber + '' +
|
|
"&preset_number_b=" + CalL_XC_b_NuMber + '' +
|
|
"&preset_number_c=" + CalL_XC_c_NuMber + '' +
|
|
"&preset_number_d=" + CalL_XC_d_NuMber + '' +
|
|
"&preset_number_e=" + CalL_XC_e_NuMber + '' +
|
|
"&preset_dtmf_a=" + CalL_XC_a_Dtmf + '' +
|
|
"&preset_dtmf_b=" + CalL_XC_b_Dtmf + '' +
|
|
"&did_id=" + did_id + '' +
|
|
"&did_extension=" + did_extension + '' +
|
|
"&did_pattern=" + did_pattern + '' +
|
|
"&did_description=" + did_description + '' +
|
|
"&closecallid=" + closecallid + '' +
|
|
"&xfercallid=" + xfercallid + '' +
|
|
"&agent_log_id=" + agent_log_id + '' +
|
|
"&entry_list_id=" + document.vicidial_form.entry_list_id.value + '' +
|
|
"&call_id=" + LasTCID + '' +
|
|
"&user_group=" + VU_user_group + '' +
|
|
"&list_name=" + encodeURIComponent(document.vicidial_form.list_name.value) +
|
|
"&list_description=" + encodeURIComponent(document.vicidial_form.list_description.value) +
|
|
"&entry_date=" + entry_date + '' +
|
|
"&did_custom_one=" + did_custom_one + '' +
|
|
"&did_custom_two=" + did_custom_two + '' +
|
|
"&did_custom_three=" + did_custom_three + '' +
|
|
"&did_custom_four=" + did_custom_four + '' +
|
|
"&did_custom_five=" + did_custom_five + '' +
|
|
"&web_vars=" + LIVE_web_vars + '' +
|
|
webform_session;
|
|
|
|
if (custom_field_names.length > 2)
|
|
{
|
|
var url_custom_field='';
|
|
var CFN_array=custom_field_names.split('|');
|
|
var CFN_count=CFN_array.length;
|
|
var CFN_tick=0;
|
|
while (CFN_tick < CFN_count)
|
|
{
|
|
var CFN_field = CFN_array[CFN_tick];
|
|
if (CFN_field.length > 0)
|
|
{
|
|
var url_custom_field = url_custom_field + "&" + CFN_field + "=--A--" + CFN_field + "--B--";
|
|
}
|
|
CFN_tick++;
|
|
}
|
|
if (url_custom_field.length > 10)
|
|
{
|
|
url_custom_field = '&CF_uses_custom_fields=Y' + url_custom_field;
|
|
}
|
|
web_form_varsX = web_form_varsX + '' + url_custom_field;
|
|
scriptformat='YES';
|
|
}
|
|
|
|
web_form_varsX = web_form_varsX.replace(RGplus, '+');
|
|
web_form_varsX = web_form_varsX.replace(RGnl, '+');
|
|
web_form_varsX = web_form_varsX.replace(regWF, '');
|
|
|
|
var regWFAvars = new RegExp("\\?","ig");
|
|
if (encoded.match(regWFAvars))
|
|
{web_form_varsX = '&' + web_form_varsX}
|
|
else
|
|
{web_form_varsX = '?' + web_form_varsX}
|
|
|
|
var TEMPX_VDIC_web_form_address = encoded + "" + web_form_varsX;
|
|
|
|
var regWFAqavars = new RegExp("\\?&","ig");
|
|
var regWFAaavars = new RegExp("&&","ig");
|
|
TEMPX_VDIC_web_form_address = TEMPX_VDIC_web_form_address.replace(regWFAqavars, '?');
|
|
TEMPX_VDIC_web_form_address = TEMPX_VDIC_web_form_address.replace(regWFAaavars, '&');
|
|
encoded = TEMPX_VDIC_web_form_address;
|
|
}
|
|
if (scriptformat == 'YES')
|
|
{
|
|
// custom fields populate if lead information is sent with custom field names
|
|
if (custom_field_names.length > 2)
|
|
{
|
|
var CFN_array=custom_field_names.split('|');
|
|
var CFV_array=custom_field_values.split('----------');
|
|
var CFT_array=custom_field_types.split('|');
|
|
var CFN_count=CFN_array.length;
|
|
var CFN_tick=0;
|
|
var CFN_debug='';
|
|
var CF_loaded = document.vicidial_form.FORM_LOADED.value;
|
|
// alert(custom_field_names + "\n" + custom_field_values + "\n" + CFN_count + "\n" + CF_loaded);
|
|
while (CFN_tick < CFN_count)
|
|
{
|
|
var CFN_field = CFN_array[CFN_tick];
|
|
var RG_CFN_field = new RegExp("--A--" + CFN_field + "--B--","g");
|
|
if ( (CFN_field.length > 0) && (encoded.match(RG_CFN_field)) )
|
|
{
|
|
if (CF_loaded=='1')
|
|
{
|
|
var CFN_value='';
|
|
var field_parsed=0;
|
|
if ( (CFT_array[CFN_tick]=='TIME') && (field_parsed < 1) )
|
|
{
|
|
var CFN_field_hour = 'HOUR_' + CFN_field;
|
|
var cIndex_hour = vcFormIFrame.document.form_custom_fields[CFN_field_hour].selectedIndex;
|
|
var CFN_value_hour = vcFormIFrame.document.form_custom_fields[CFN_field_hour].options[cIndex_hour].value;
|
|
var CFN_field_minute = 'MINUTE_' + CFN_field;
|
|
var cIndex_minute = vcFormIFrame.document.form_custom_fields[CFN_field_minute].selectedIndex;
|
|
var CFN_value_minute = vcFormIFrame.document.form_custom_fields[CFN_field_minute].options[cIndex_minute].value;
|
|
var CFN_value = CFN_value_hour + ':' + CFN_value_minute + ':00'
|
|
field_parsed=1;
|
|
}
|
|
if ( (CFT_array[CFN_tick]=='SELECT') && (field_parsed < 1) )
|
|
{
|
|
var cIndex = vcFormIFrame.document.form_custom_fields[CFN_field].selectedIndex;
|
|
var CFN_value = vcFormIFrame.document.form_custom_fields[CFN_field].options[cIndex].value;
|
|
field_parsed=1;
|
|
}
|
|
if ( (CFT_array[CFN_tick]=='MULTI') && (field_parsed < 1) )
|
|
{
|
|
var chosen = '';
|
|
var CFN_field = CFN_field + '[]';
|
|
for (i=0; i<vcFormIFrame.document.form_custom_fields[CFN_field].options.length; i++)
|
|
{
|
|
if (vcFormIFrame.document.form_custom_fields[CFN_field].options[i].selected)
|
|
{
|
|
chosen = chosen + '' + vcFormIFrame.document.form_custom_fields[CFN_field].options[i].value + ',';
|
|
}
|
|
}
|
|
var CFN_value = chosen;
|
|
if (CFN_value.length > 0) {CFN_value = CFN_value.slice(0,-1);}
|
|
field_parsed=1;
|
|
}
|
|
if ( ( (CFT_array[CFN_tick]=='RADIO') || (CFT_array[CFN_tick]=='CHECKBOX') ) && (field_parsed < 1) )
|
|
{
|
|
var chosen = '';
|
|
var CFN_field = CFN_field + '[]';
|
|
var len = vcFormIFrame.document.form_custom_fields[CFN_field].length;
|
|
for (i = 0; i <len; i++)
|
|
{
|
|
if (vcFormIFrame.document.form_custom_fields[CFN_field][i].checked)
|
|
{
|
|
chosen = chosen + '' + vcFormIFrame.document.form_custom_fields[CFN_field][i].value + ',';
|
|
}
|
|
}
|
|
var CFN_value = chosen;
|
|
if (CFN_value.length > 0) {CFN_value = CFN_value.slice(0,-1);}
|
|
field_parsed=1;
|
|
}
|
|
if (field_parsed < 1)
|
|
{
|
|
var CFN_value = vcFormIFrame.document.form_custom_fields[CFN_field].value;
|
|
field_parsed=1;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
var CFN_value = CFV_array[CFN_tick];
|
|
}
|
|
CFN_value = encodeURIComponent(CFN_value);
|
|
CFN_value = CFN_value.replace(RGnl,'+');
|
|
CFN_value = CFN_value.replace(RGtab,'+');
|
|
CFN_value = CFN_value.replace(RGplus,'+');
|
|
encoded = encoded.replace(RG_CFN_field, CFN_value);
|
|
web_form_varsX = web_form_varsX.replace(RG_CFN_field, CFN_value);
|
|
CFN_debug = CFN_debug + '|' + CFN_field + '-' + CFN_value;
|
|
}
|
|
CFN_tick++;
|
|
}
|
|
// document.getElementById("debugbottomspan").innerHTML = CFN_debug;
|
|
}
|
|
|
|
if (webformnumber == '1')
|
|
{web_form_vars = web_form_varsX;}
|
|
if (webformnumber == '2')
|
|
{web_form_vars_two = web_form_varsX;}
|
|
if (webformnumber == '3')
|
|
{web_form_vars_three = web_form_varsX;}
|
|
|
|
var SCvendor_lead_code = encodeURIComponent(document.vicidial_form.vendor_lead_code.value);
|
|
var SCsource_id = source_id;
|
|
var SClist_id = encodeURIComponent(document.vicidial_form.list_id.value);
|
|
var SClist_name = encodeURIComponent(document.vicidial_form.list_name.value);
|
|
var SClist_description = encodeURIComponent(document.vicidial_form.list_description.value);
|
|
var SCgmt_offset_now = encodeURIComponent(document.vicidial_form.gmt_offset_now.value);
|
|
var SCcalled_since_last_reset = "";
|
|
var SCphone_code = encodeURIComponent(document.vicidial_form.phone_code.value);
|
|
var SCphone_number = encodeURIComponent(document.vicidial_form.phone_number.value);
|
|
var SCtitle = encodeURIComponent(document.vicidial_form.title.value);
|
|
var SCfirst_name = encodeURIComponent(document.vicidial_form.first_name.value);
|
|
var SCmiddle_initial = encodeURIComponent(document.vicidial_form.middle_initial.value);
|
|
var SClast_name = encodeURIComponent(document.vicidial_form.last_name.value);
|
|
var SCaddress1 = encodeURIComponent(document.vicidial_form.address1.value);
|
|
var SCaddress2 = encodeURIComponent(document.vicidial_form.address2.value);
|
|
var SCaddress3 = encodeURIComponent(document.vicidial_form.address3.value);
|
|
var SCcity = encodeURIComponent(document.vicidial_form.city.value);
|
|
var SCstate = encodeURIComponent(document.vicidial_form.state.value);
|
|
var SCprovince = encodeURIComponent(document.vicidial_form.province.value);
|
|
var SCpostal_code = encodeURIComponent(document.vicidial_form.postal_code.value);
|
|
var SCcountry_code = encodeURIComponent(document.vicidial_form.country_code.value);
|
|
var SCgender = encodeURIComponent(document.vicidial_form.gender.value);
|
|
var SCdate_of_birth = encodeURIComponent(document.vicidial_form.date_of_birth.value);
|
|
var SCalt_phone = encodeURIComponent(document.vicidial_form.alt_phone.value);
|
|
var SCemail = encodeURIComponent(document.vicidial_form.email.value);
|
|
var SCsecurity_phrase = encodeURIComponent(document.vicidial_form.security_phrase.value);
|
|
var SCcomments = encodeURIComponent(document.vicidial_form.comments.value);
|
|
var SCfullname = LOGfullname;
|
|
var SCagent_email = LOGemail;
|
|
var SCfronter = fronter;
|
|
var SCuser = user;
|
|
var SCpass = pass;
|
|
var SClead_id = document.vicidial_form.lead_id.value;
|
|
var SCcampaign = campaign;
|
|
var SCphone_login = phone_login;
|
|
var SCoriginal_phone_login = original_phone_login;
|
|
var SCgroup = group;
|
|
var SCchannel_group = group;
|
|
var SCSQLdate = SQLdate;
|
|
var SCepoch = UnixTime;
|
|
var SCuniqueid = document.vicidial_form.uniqueid.value;
|
|
var SCcustomer_zap_channel = lastcustchannel;
|
|
var SCserver_ip = server_ip;
|
|
var SCSIPexten = extension;
|
|
var SCsession_id = session_id;
|
|
var SCdispo = LeaDDispO;
|
|
var SCdialed_number = dialed_number;
|
|
var SCdialed_label = dialed_label;
|
|
var SCrank = document.vicidial_form.rank.value;
|
|
var SCowner = document.vicidial_form.owner.value;
|
|
var SCcamp_script = campaign_script;
|
|
var SCin_script = CalL_ScripT_id;
|
|
var SCscript_width = script_width;
|
|
var SCscript_height = script_height;
|
|
var SCrecording_filename = recording_filename;
|
|
var SCrecording_id = recording_id;
|
|
var SCuser_custom_one = VU_custom_one;
|
|
var SCuser_custom_two = VU_custom_two;
|
|
var SCuser_custom_three = VU_custom_three;
|
|
var SCuser_custom_four = VU_custom_four;
|
|
var SCuser_custom_five = VU_custom_five;
|
|
var SCpreset_number_a = CalL_XC_a_NuMber;
|
|
var SCpreset_number_b = CalL_XC_b_NuMber;
|
|
var SCpreset_number_c = CalL_XC_c_NuMber;
|
|
var SCpreset_number_d = CalL_XC_d_NuMber;
|
|
var SCpreset_number_e = CalL_XC_e_NuMber;
|
|
var SCpreset_dtmf_a = CalL_XC_a_Dtmf;
|
|
var SCpreset_dtmf_b = CalL_XC_b_Dtmf;
|
|
var SCdid_id = did_id;
|
|
var SCdid_extension = did_extension;
|
|
var SCdid_pattern = did_pattern;
|
|
var SCdid_description = did_description;
|
|
var SCclosecallid = closecallid;
|
|
var SCxfercallid = xfercallid;
|
|
var SCcall_id = LasTCID;
|
|
var SCuser_group = VU_user_group;
|
|
var SCagent_log_id = agent_log_id;
|
|
var SCentry_date = entry_date;
|
|
var SCdid_custom_one = did_custom_one;
|
|
var SCdid_custom_two = did_custom_two;
|
|
var SCdid_custom_three = did_custom_three;
|
|
var SCdid_custom_four = did_custom_four;
|
|
var SCdid_custom_five = did_custom_five;
|
|
var SCweb_vars = LIVE_web_vars;
|
|
|
|
if (encoded.match(RGiframe))
|
|
{
|
|
SCvendor_lead_code = SCvendor_lead_code.replace(RGplus,'+');
|
|
SCsource_id = SCsource_id.replace(RGplus,'+');
|
|
SClist_id = SClist_id.replace(RGplus,'+');
|
|
SClist_name = SClist_name.replace(RGplus,'+');
|
|
SClist_description = SClist_description.replace(RGplus,'+');
|
|
SCgmt_offset_now = SCgmt_offset_now.replace(RGplus,'+');
|
|
SCcalled_since_last_reset = SCcalled_since_last_reset.replace(RGplus,'+');
|
|
SCphone_code = SCphone_code.replace(RGplus,'+');
|
|
SCphone_number = SCphone_number.replace(RGplus,'+');
|
|
SCtitle = SCtitle.replace(RGplus,'+');
|
|
SCfirst_name = SCfirst_name.replace(RGplus,'+');
|
|
SCmiddle_initial = SCmiddle_initial.replace(RGplus,'+');
|
|
SClast_name = SClast_name.replace(RGplus,'+');
|
|
SCaddress1 = SCaddress1.replace(RGplus,'+');
|
|
SCaddress2 = SCaddress2.replace(RGplus,'+');
|
|
SCaddress3 = SCaddress3.replace(RGplus,'+');
|
|
SCcity = SCcity.replace(RGplus,'+');
|
|
SCstate = SCstate.replace(RGplus,'+');
|
|
SCprovince = SCprovince.replace(RGplus,'+');
|
|
SCpostal_code = SCpostal_code.replace(RGplus,'+');
|
|
SCcountry_code = SCcountry_code.replace(RGplus,'+');
|
|
SCgender = SCgender.replace(RGplus,'+');
|
|
SCdate_of_birth = SCdate_of_birth.replace(RGplus,'+');
|
|
SCalt_phone = SCalt_phone.replace(RGplus,'+');
|
|
SCemail = SCemail.replace(RGplus,'+');
|
|
SCsecurity_phrase = SCsecurity_phrase.replace(RGplus,'+');
|
|
SCcomments = SCcomments.replace(RGplus,'+');
|
|
SCfullname = SCfullname.replace(RGplus,'+');
|
|
SCagent_email = SCagent_email.replace(RGplus,'+');
|
|
SCfronter = SCfronter.replace(RGplus,'+');
|
|
SCuser = SCuser.replace(RGplus,'+');
|
|
SCpass = SCpass.replace(RGplus,'+');
|
|
SClead_id = SClead_id.replace(RGplus,'+');
|
|
SCcampaign = SCcampaign.replace(RGplus,'+');
|
|
SCphone_login = SCphone_login.replace(RGplus,'+');
|
|
SCoriginal_phone_login = SCoriginal_phone_login.replace(RGplus,'+');
|
|
SCgroup = SCgroup.replace(RGplus,'+');
|
|
SCchannel_group = SCchannel_group.replace(RGplus,'+');
|
|
SCSQLdate = SCSQLdate.replace(RGplus,'+');
|
|
SCuniqueid = SCuniqueid.replace(RGplus,'+');
|
|
SCcustomer_zap_channel = SCcustomer_zap_channel.replace(RGplus,'+');
|
|
SCserver_ip = SCserver_ip.replace(RGplus,'+');
|
|
SCSIPexten = SCSIPexten.replace(RGplus,'+');
|
|
SCdispo = SCdispo.replace(RGplus,'+');
|
|
SCdialed_number = SCdialed_number.replace(RGplus,'+');
|
|
SCdialed_label = SCdialed_label.replace(RGplus,'+');
|
|
SCrank = SCrank.replace(RGplus,'+');
|
|
SCowner = SCowner.replace(RGplus,'+');
|
|
SCcamp_script = SCcamp_script.replace(RGplus,'+');
|
|
SCin_script = SCin_script.replace(RGplus,'+');
|
|
SCscript_width = SCscript_width.replace(RGplus,'+');
|
|
SCscript_height = SCscript_height.replace(RGplus,'+');
|
|
SCrecording_filename = SCrecording_filename.replace(RGplus,'+');
|
|
SCrecording_id = SCrecording_id.replace(RGplus,'+');
|
|
SCuser_custom_one = SCuser_custom_one.replace(RGplus,'+');
|
|
SCuser_custom_two = SCuser_custom_two.replace(RGplus,'+');
|
|
SCuser_custom_three = SCuser_custom_three.replace(RGplus,'+');
|
|
SCuser_custom_four = SCuser_custom_four.replace(RGplus,'+');
|
|
SCuser_custom_five = SCuser_custom_five.replace(RGplus,'+');
|
|
SCpreset_number_a = SCpreset_number_a.replace(RGplus,'+');
|
|
SCpreset_number_b = SCpreset_number_b.replace(RGplus,'+');
|
|
SCpreset_number_c = SCpreset_number_c.replace(RGplus,'+');
|
|
SCpreset_number_d = SCpreset_number_d.replace(RGplus,'+');
|
|
SCpreset_number_e = SCpreset_number_e.replace(RGplus,'+');
|
|
SCpreset_dtmf_a = SCpreset_dtmf_a.replace(RGplus,'+');
|
|
SCpreset_dtmf_b = SCpreset_dtmf_b.replace(RGplus,'+');
|
|
SCdid_id = SCdid_id.replace(RGplus,'+');
|
|
SCdid_extension = SCdid_extension.replace(RGplus,'+');
|
|
SCdid_pattern = SCdid_pattern.replace(RGplus,'+');
|
|
SCdid_description = SCdid_description.replace(RGplus,'+');
|
|
SCcall_id = SCcall_id.replace(RGplus,'+');
|
|
SCuser_group = SCuser_group.replace(RGplus,'+');
|
|
SCentry_date = SCentry_date.replace(RGplus,'+');
|
|
SCdid_custom_one = SCdid_custom_one.replace(RGplus,'+');
|
|
SCdid_custom_two = SCdid_custom_two.replace(RGplus,'+');
|
|
SCdid_custom_three = SCdid_custom_three.replace(RGplus,'+');
|
|
SCdid_custom_four = SCdid_custom_four.replace(RGplus,'+');
|
|
SCdid_custom_five = SCdid_custom_five.replace(RGplus,'+');
|
|
SCweb_vars = SCweb_vars.replace(RGplus,'+');
|
|
}
|
|
|
|
var RGvendor_lead_code = new RegExp("--A--vendor_lead_code--B--","g");
|
|
var RGsource_id = new RegExp("--A--source_id--B--","g");
|
|
var RGlist_id = new RegExp("--A--list_id--B--","g");
|
|
var RGlist_name = new RegExp("--A--list_name--B--","g");
|
|
var RGlist_description = new RegExp("--A--list_description--B--","g");
|
|
var RGgmt_offset_now = new RegExp("--A--gmt_offset_now--B--","g");
|
|
var RGcalled_since_last_reset = new RegExp("--A--called_since_last_reset--B--","g");
|
|
var RGphone_code = new RegExp("--A--phone_code--B--","g");
|
|
var RGphone_number = new RegExp("--A--phone_number--B--","g");
|
|
var RGtitle = new RegExp("--A--title--B--","g");
|
|
var RGfirst_name = new RegExp("--A--first_name--B--","g");
|
|
var RGmiddle_initial = new RegExp("--A--middle_initial--B--","g");
|
|
var RGlast_name = new RegExp("--A--last_name--B--","g");
|
|
var RGaddress1 = new RegExp("--A--address1--B--","g");
|
|
var RGaddress2 = new RegExp("--A--address2--B--","g");
|
|
var RGaddress3 = new RegExp("--A--address3--B--","g");
|
|
var RGcity = new RegExp("--A--city--B--","g");
|
|
var RGstate = new RegExp("--A--state--B--","g");
|
|
var RGprovince = new RegExp("--A--province--B--","g");
|
|
var RGpostal_code = new RegExp("--A--postal_code--B--","g");
|
|
var RGcountry_code = new RegExp("--A--country_code--B--","g");
|
|
var RGgender = new RegExp("--A--gender--B--","g");
|
|
var RGdate_of_birth = new RegExp("--A--date_of_birth--B--","g");
|
|
var RGalt_phone = new RegExp("--A--alt_phone--B--","g");
|
|
var RGemail = new RegExp("--A--email--B--","g");
|
|
var RGsecurity_phrase = new RegExp("--A--security_phrase--B--","g");
|
|
var RGcomments = new RegExp("--A--comments--B--","g");
|
|
var RGfullname = new RegExp("--A--fullname--B--","g");
|
|
var RGagent_email = new RegExp("--A--agent_email--B--","g");
|
|
var RGfronter = new RegExp("--A--fronter--B--","g");
|
|
var RGuser = new RegExp("--A--user--B--","g");
|
|
var RGpass = new RegExp("--A--pass--B--","g");
|
|
var RGlead_id = new RegExp("--A--lead_id--B--","g");
|
|
var RGcampaign = new RegExp("--A--campaign--B--","g");
|
|
var RGphone_login = new RegExp("--A--phone_login--B--","g");
|
|
var RGoriginal_phone_login = new RegExp("--A--original_phone_login--B--","g");
|
|
var RGgroup = new RegExp("--A--group--B--","g");
|
|
var RGchannel_group = new RegExp("--A--channel_group--B--","g");
|
|
var RGSQLdate = new RegExp("--A--SQLdate--B--","g");
|
|
var RGepoch = new RegExp("--A--epoch--B--","g");
|
|
var RGuniqueid = new RegExp("--A--uniqueid--B--","g");
|
|
var RGcustomer_zap_channel = new RegExp("--A--customer_zap_channel--B--","g");
|
|
var RGserver_ip = new RegExp("--A--server_ip--B--","g");
|
|
var RGSIPexten = new RegExp("--A--SIPexten--B--","g");
|
|
var RGsession_id = new RegExp("--A--session_id--B--","g");
|
|
var RGdispo = new RegExp("--A--dispo--B--","g");
|
|
var RGdialed_number = new RegExp("--A--dialed_number--B--","g");
|
|
var RGdialed_label = new RegExp("--A--dialed_label--B--","g");
|
|
var RGrank = new RegExp("--A--rank--B--","g");
|
|
var RGowner = new RegExp("--A--owner--B--","g");
|
|
var RGcamp_script = new RegExp("--A--camp_script--B--","g");
|
|
var RGin_script = new RegExp("--A--in_script--B--","g");
|
|
var RGscript_width = new RegExp("--A--script_width--B--","g");
|
|
var RGscript_height = new RegExp("--A--script_height--B--","g");
|
|
var RGrecording_filename = new RegExp("--A--recording_filename--B--","g");
|
|
var RGrecording_id = new RegExp("--A--recording_id--B--","g");
|
|
var RGuser_custom_one = new RegExp("--A--user_custom_one--B--","g");
|
|
var RGuser_custom_two = new RegExp("--A--user_custom_two--B--","g");
|
|
var RGuser_custom_three = new RegExp("--A--user_custom_three--B--","g");
|
|
var RGuser_custom_four = new RegExp("--A--user_custom_four--B--","g");
|
|
var RGuser_custom_five = new RegExp("--A--user_custom_five--B--","g");
|
|
var RGpreset_number_a = new RegExp("--A--preset_number_a--B--","g");
|
|
var RGpreset_number_b = new RegExp("--A--preset_number_b--B--","g");
|
|
var RGpreset_number_c = new RegExp("--A--preset_number_c--B--","g");
|
|
var RGpreset_number_d = new RegExp("--A--preset_number_d--B--","g");
|
|
var RGpreset_number_e = new RegExp("--A--preset_number_e--B--","g");
|
|
var RGpreset_dtmf_a = new RegExp("--A--preset_dtmf_a--B--","g");
|
|
var RGpreset_dtmf_b = new RegExp("--A--preset_dtmf_b--B--","g");
|
|
var RGdid_id = new RegExp("--A--did_id--B--","g");
|
|
var RGdid_extension = new RegExp("--A--did_extension--B--","g");
|
|
var RGdid_pattern = new RegExp("--A--did_pattern--B--","g");
|
|
var RGdid_description = new RegExp("--A--did_description--B--","g");
|
|
var RGclosecallid = new RegExp("--A--closecallid--B--","g");
|
|
var RGxfercallid = new RegExp("--A--xfercallid--B--","g");
|
|
var RGagent_log_id = new RegExp("--A--agent_log_id--B--","g");
|
|
var RGcall_id = new RegExp("--A--call_id--B--","g");
|
|
var RGuser_group = new RegExp("--A--user_group--B--","g");
|
|
var RGentry_date = new RegExp("--A--entry_date--B--","g");
|
|
var RGdid_custom_one = new RegExp("--A--did_custom_one--B--","g");
|
|
var RGdid_custom_two = new RegExp("--A--did_custom_two--B--","g");
|
|
var RGdid_custom_three = new RegExp("--A--did_custom_three--B--","g");
|
|
var RGdid_custom_four = new RegExp("--A--did_custom_four--B--","g");
|
|
var RGdid_custom_five = new RegExp("--A--did_custom_five--B--","g");
|
|
var RGweb_vars = new RegExp("--A--web_vars--B--","g");
|
|
|
|
encoded = encoded.replace(RGvendor_lead_code, SCvendor_lead_code);
|
|
encoded = encoded.replace(RGsource_id, SCsource_id);
|
|
encoded = encoded.replace(RGlist_id, SClist_id);
|
|
encoded = encoded.replace(RGlist_name, SClist_name);
|
|
encoded = encoded.replace(RGlist_description, SClist_description);
|
|
encoded = encoded.replace(RGgmt_offset_now, SCgmt_offset_now);
|
|
encoded = encoded.replace(RGcalled_since_last_reset, SCcalled_since_last_reset);
|
|
encoded = encoded.replace(RGphone_code, SCphone_code);
|
|
encoded = encoded.replace(RGphone_number, SCphone_number);
|
|
encoded = encoded.replace(RGtitle, SCtitle);
|
|
encoded = encoded.replace(RGfirst_name, SCfirst_name);
|
|
encoded = encoded.replace(RGmiddle_initial, SCmiddle_initial);
|
|
encoded = encoded.replace(RGlast_name, SClast_name);
|
|
encoded = encoded.replace(RGaddress1, SCaddress1);
|
|
encoded = encoded.replace(RGaddress2, SCaddress2);
|
|
encoded = encoded.replace(RGaddress3, SCaddress3);
|
|
encoded = encoded.replace(RGcity, SCcity);
|
|
encoded = encoded.replace(RGstate, SCstate);
|
|
encoded = encoded.replace(RGprovince, SCprovince);
|
|
encoded = encoded.replace(RGpostal_code, SCpostal_code);
|
|
encoded = encoded.replace(RGcountry_code, SCcountry_code);
|
|
encoded = encoded.replace(RGgender, SCgender);
|
|
encoded = encoded.replace(RGdate_of_birth, SCdate_of_birth);
|
|
encoded = encoded.replace(RGalt_phone, SCalt_phone);
|
|
encoded = encoded.replace(RGemail, SCemail);
|
|
encoded = encoded.replace(RGsecurity_phrase, SCsecurity_phrase);
|
|
encoded = encoded.replace(RGcomments, SCcomments);
|
|
encoded = encoded.replace(RGfullname, SCfullname);
|
|
encoded = encoded.replace(RGagent_email, SCagent_email);
|
|
encoded = encoded.replace(RGfronter, SCfronter);
|
|
encoded = encoded.replace(RGuser, SCuser);
|
|
encoded = encoded.replace(RGpass, SCpass);
|
|
encoded = encoded.replace(RGlead_id, SClead_id);
|
|
encoded = encoded.replace(RGcampaign, SCcampaign);
|
|
encoded = encoded.replace(RGphone_login, SCphone_login);
|
|
encoded = encoded.replace(RGoriginal_phone_login, SCoriginal_phone_login);
|
|
encoded = encoded.replace(RGgroup, SCgroup);
|
|
encoded = encoded.replace(RGchannel_group, SCchannel_group);
|
|
encoded = encoded.replace(RGSQLdate, SCSQLdate);
|
|
encoded = encoded.replace(RGepoch, SCepoch);
|
|
encoded = encoded.replace(RGuniqueid, SCuniqueid);
|
|
encoded = encoded.replace(RGcustomer_zap_channel, SCcustomer_zap_channel);
|
|
encoded = encoded.replace(RGserver_ip, SCserver_ip);
|
|
encoded = encoded.replace(RGSIPexten, SCSIPexten);
|
|
encoded = encoded.replace(RGsession_id, SCsession_id);
|
|
encoded = encoded.replace(RGdispo, SCdispo);
|
|
encoded = encoded.replace(RGdialed_number, SCdialed_number);
|
|
encoded = encoded.replace(RGdialed_label, SCdialed_label);
|
|
encoded = encoded.replace(RGrank, SCrank);
|
|
encoded = encoded.replace(RGowner, SCowner);
|
|
encoded = encoded.replace(RGcamp_script, SCcamp_script);
|
|
encoded = encoded.replace(RGin_script, SCin_script);
|
|
encoded = encoded.replace(RGscript_width, SCscript_width);
|
|
encoded = encoded.replace(RGscript_height, SCscript_height);
|
|
encoded = encoded.replace(RGrecording_filename, SCrecording_filename);
|
|
encoded = encoded.replace(RGrecording_id, SCrecording_id);
|
|
encoded = encoded.replace(RGuser_custom_one, SCuser_custom_one);
|
|
encoded = encoded.replace(RGuser_custom_two, SCuser_custom_two);
|
|
encoded = encoded.replace(RGuser_custom_three, SCuser_custom_three);
|
|
encoded = encoded.replace(RGuser_custom_four, SCuser_custom_four);
|
|
encoded = encoded.replace(RGuser_custom_five, SCuser_custom_five);
|
|
encoded = encoded.replace(RGpreset_number_a, SCpreset_number_a);
|
|
encoded = encoded.replace(RGpreset_number_b, SCpreset_number_b);
|
|
encoded = encoded.replace(RGpreset_number_c, SCpreset_number_c);
|
|
encoded = encoded.replace(RGpreset_number_d, SCpreset_number_d);
|
|
encoded = encoded.replace(RGpreset_number_e, SCpreset_number_e);
|
|
encoded = encoded.replace(RGpreset_dtmf_a, SCpreset_dtmf_a);
|
|
encoded = encoded.replace(RGpreset_dtmf_b, SCpreset_dtmf_b);
|
|
encoded = encoded.replace(RGdid_id, SCdid_id);
|
|
encoded = encoded.replace(RGdid_extension, SCdid_extension);
|
|
encoded = encoded.replace(RGdid_pattern, SCdid_pattern);
|
|
encoded = encoded.replace(RGdid_description, SCdid_description);
|
|
encoded = encoded.replace(RGclosecallid, SCclosecallid);
|
|
encoded = encoded.replace(RGxfercallid, SCxfercallid);
|
|
encoded = encoded.replace(RGagent_log_id, SCagent_log_id);
|
|
encoded = encoded.replace(RGcall_id, SCcall_id);
|
|
encoded = encoded.replace(RGuser_group, SCuser_group);
|
|
encoded = encoded.replace(RGentry_date, SCentry_date);
|
|
encoded = encoded.replace(RGdid_custom_one,SCdid_custom_one);
|
|
encoded = encoded.replace(RGdid_custom_two,SCdid_custom_two);
|
|
encoded = encoded.replace(RGdid_custom_three,SCdid_custom_three);
|
|
encoded = encoded.replace(RGdid_custom_four,SCdid_custom_four);
|
|
encoded = encoded.replace(RGdid_custom_five,SCdid_custom_five);
|
|
encoded = encoded.replace(RGweb_vars, SCweb_vars);
|
|
}
|
|
|
|
decoded=encoded; // simple no ?
|
|
decoded = decoded.replace(RGnl, '+');
|
|
decoded = decoded.replace(RGplus,'+');
|
|
decoded = decoded.replace(RGtab,'+');
|
|
|
|
// while (i < encoded.length) {
|
|
// var ch = encoded.charAt(i);
|
|
// if (ch == "%") {
|
|
// if (i < (encoded.length-2)
|
|
// && HEXCHAR.indexOf(encoded.charAt(i+1)) != -1
|
|
// && HEXCHAR.indexOf(encoded.charAt(i+2)) != -1 ) {
|
|
// decoded += unescape( encoded.substr(i,3) );
|
|
// i += 3;
|
|
// } else {
|
|
// alert("Bad escape combo near ..." + encoded.substr(i) );
|
|
// decoded += "%[ERR]";
|
|
// i++;
|
|
// }
|
|
// } else {
|
|
// decoded += ch;
|
|
// i++;
|
|
// }
|
|
// } // while
|
|
// decoded = decoded.replace(RGnl, "<br />");
|
|
//
|
|
return decoded;
|
|
};
|
|
|
|
|
|
// ################################################################################
|
|
// Taken form php.net Angelos
|
|
function utf8_decode(utftext) {
|
|
var string = "";
|
|
var i = 0;
|
|
var c = c1 = c2 = 0;
|
|
|
|
while ( i < utftext.length ) {
|
|
|
|
c = utftext.charCodeAt(i);
|
|
|
|
if (c < 128) {
|
|
string += String.fromCharCode(c);
|
|
i++;
|
|
}
|
|
else if((c > 191) && (c < 224)) {
|
|
c2 = utftext.charCodeAt(i+1);
|
|
string += String.fromCharCode(((c & 31) << 6) | (c2 & 63));
|
|
i += 2;
|
|
}
|
|
else {
|
|
c2 = utftext.charCodeAt(i+1);
|
|
c3 = utftext.charCodeAt(i+2);
|
|
string += String.fromCharCode(((c & 15) << 12) | ((c2 & 63) << 6) | (c3 & 63));
|
|
i += 3;
|
|
}
|
|
|
|
}
|
|
|
|
return string;
|
|
};
|
|
|
|
|
|
// ################################################################################
|
|
// phone number format
|
|
function phone_number_format(formatphone) {
|
|
// customer_local_time, status date display 9999999999
|
|
// vdc_header_phone_format
|
|
// US_DASH 000-000-0000 - USA dash separated phone number<br />
|
|
// US_PARN (000)000-0000 - USA dash separated number with area code in parenthesis<br />
|
|
// UK_DASH 00 0000-0000 - UK dash separated phone number with space after city code<br />
|
|
// AU_SPAC 000 000 000 - Australia space separated phone number<br />
|
|
// IT_DASH 0000-000-000 - Italy dash separated phone number<br />
|
|
// FR_SPAC 00 00 00 00 00 - France space separated phone number<br />
|
|
var regUS_DASHphone = new RegExp("US_DASH","g");
|
|
var regUS_PARNphone = new RegExp("US_PARN","g");
|
|
var regUK_DASHphone = new RegExp("UK_DASH","g");
|
|
var regAU_SPACphone = new RegExp("AU_SPAC","g");
|
|
var regIT_DASHphone = new RegExp("IT_DASH","g");
|
|
var regFR_SPACphone = new RegExp("FR_SPAC","g");
|
|
var status_display_number = formatphone;
|
|
var dispnum = formatphone;
|
|
if (disable_alter_custphone == 'HIDE')
|
|
{
|
|
var status_display_number = 'XXXXXXXXXX';
|
|
var dispnum = 'XXXXXXXXXX';
|
|
}
|
|
if (vdc_header_phone_format.match(regUS_DASHphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,3) + '-' + dispnum.substring(3,6) + '-' + dispnum.substring(6,10);
|
|
}
|
|
if (vdc_header_phone_format.match(regUS_PARNphone))
|
|
{
|
|
var status_display_number = '(' + dispnum.substring(0,3) + ')' + dispnum.substring(3,6) + '-' + dispnum.substring(6,10);
|
|
}
|
|
if (vdc_header_phone_format.match(regUK_DASHphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,2) + ' ' + dispnum.substring(2,6) + '-' + dispnum.substring(6,10);
|
|
}
|
|
if (vdc_header_phone_format.match(regAU_SPACphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,3) + ' ' + dispnum.substring(3,6) + ' ' + dispnum.substring(6,9);
|
|
}
|
|
if (vdc_header_phone_format.match(regIT_DASHphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,4) + '-' + dispnum.substring(4,7) + '-' + dispnum.substring(8,10);
|
|
}
|
|
if (vdc_header_phone_format.match(regFR_SPACphone))
|
|
{
|
|
var status_display_number = dispnum.substring(0,2) + ' ' + dispnum.substring(2,4) + ' ' + dispnum.substring(4,6) + ' ' + dispnum.substring(6,8) + ' ' + dispnum.substring(8,10);
|
|
}
|
|
|
|
return status_display_number;
|
|
};
|
|
|
|
|
|
// ################################################################################
|
|
// RefresH the agents view sidebar or xfer frame
|
|
function refresh_agents_view(RAlocation,RAcount)
|
|
{
|
|
if (RAcount > 0)
|
|
{
|
|
if (even > 0)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=AGENTSview&format=text&user=" + user + "&pass=" + pass + "&user_group=" + VU_user_group + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&stage=" + agent_status_view_time + "&campaign=" + campaign + "&comments=" + RAlocation;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(RAview_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var newRAlocationHTML = xmlhttp.responseText;
|
|
// alert(newRAlocationHTML);
|
|
|
|
if (RAlocation == 'AgentXferViewSelect')
|
|
{
|
|
document.getElementById(RAlocation).innerHTML = newRAlocationHTML + "\n<br /><br /><a href=\"#\" onclick=\"AgentsXferSelect('0','AgentXferViewSelect');return false;\><?php echo _QXZ("Close Window"); ?></a> ";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById(RAlocation).innerHTML = newRAlocationHTML + "\n";
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Grab the call in queue and bring it into the session
|
|
function callinqueuegrab(CQauto_call_id)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----callinqueuegrab---" + CQauto_call_id + "|";
|
|
if (CQauto_call_id > 0)
|
|
{
|
|
var move_on=1;
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) )
|
|
{
|
|
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) )
|
|
{
|
|
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1','GRABCL');
|
|
}
|
|
else
|
|
{
|
|
move_on=0;
|
|
alert_box("<?php echo _QXZ("YOU MUST BE PAUSED TO GRAB CALLS IN QUEUE"); ?>");
|
|
}
|
|
}
|
|
if (move_on == 1)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=CALLSINQUEUEgrab&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&campaign=" + campaign + "&stage=" + CQauto_call_id;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(RAview_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
var CQgrabresponse = xmlhttp.responseText;
|
|
var regCQerror = new RegExp("ERROR","ig");
|
|
if (CQgrabresponse.match(regCQerror))
|
|
{
|
|
alert_box(CQgrabresponse);
|
|
}
|
|
else
|
|
{
|
|
AutoDial_ReSume_PauSe("VDADready",'','','NO_STATUS_CHANGE');
|
|
AutoDialWaiting=1;
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// RefresH the calls in queue bottombar
|
|
function refresh_calls_in_queue(CQcount)
|
|
{
|
|
if (CQcount > 0)
|
|
{
|
|
if (even > 0)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=CALLSINQUEUEview&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&campaign=" + campaign + "&stage=<?php echo $CQwidth ?>";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(RAview_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
document.getElementById('callsinqueuelist').innerHTML = xmlhttp.responseText + "\n";
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Open or close the callsinqueue view bottombar
|
|
function show_calls_in_queue(CQoperation)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----show_calls_in_queue---" + CQoperation + "|";
|
|
if (CQoperation=='SHOW')
|
|
{
|
|
document.getElementById("callsinqueuelink").innerHTML = "<a href=\"#\" onclick=\"show_calls_in_queue('HIDE');\"><?php echo _QXZ("Hide Calls In Queue"); ?></a>";
|
|
view_calls_in_queue_active=1;
|
|
showDiv('callsinqueuedisplay');
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("callsinqueuelink").innerHTML = "<a href=\"#\" onclick=\"show_calls_in_queue('SHOW');\"><?php echo _QXZ("Show Calls In Queue"); ?></a>";
|
|
view_calls_in_queue_active=0;
|
|
hideDiv('callsinqueuedisplay');
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Open or close the agents view sidebar or xfer frame
|
|
function AgentsViewOpen(AVlocation,AVoperation)
|
|
{
|
|
if (AVoperation=='open')
|
|
{
|
|
if (AVlocation=='AgentViewSpan')
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----AgentsViewOpen---" + AVlocation + " " + AVoperation + "|";
|
|
document.getElementById("AgentViewLink").innerHTML = "<a href=\"#\" onclick=\"AgentsViewOpen('AgentViewSpan','close');return false;\"><?php echo _QXZ("Agents View"); ?> -</a>";
|
|
agent_status_view_active=1;
|
|
}
|
|
showDiv(AVlocation);
|
|
}
|
|
else
|
|
{
|
|
if (AVlocation=='AgentViewSpan')
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----AgentsViewOpen---" + AVlocation + " " + AVoperation + "|";
|
|
document.getElementById("AgentViewLink").innerHTML = "<a href=\"#\" onclick=\"AgentsViewOpen('AgentViewSpan','open');return false;\"><?php echo _QXZ("Agents View"); ?> +</a>";
|
|
agent_status_view_active=0;
|
|
}
|
|
hideDiv(AVlocation);
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Open or close the webphone view sidebar
|
|
function webphoneOpen(WVlocation,WVoperation)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----webphoneOpen---" + WVlocation + " " + WVoperation + "|";
|
|
if (WVoperation=='open')
|
|
{
|
|
document.getElementById("webphoneLink").innerHTML = " <a href=\"#\" onclick=\"webphoneOpen('webphoneSpan','close');return false;\"><?php echo _QXZ("WebPhone View"); ?> -</a>";
|
|
showDiv(WVlocation);
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("webphoneLink").innerHTML = " <a href=\"#\" onclick=\"webphoneOpen('webphoneSpan','open');return false;\"><?php echo _QXZ("WebPhone View"); ?> +</a>";
|
|
hideDiv(WVlocation);
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Populate the number to dial field with the selected user ID
|
|
function AgentsXferSelect(AXuser,AXlocation)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----AgentsXferSelect---" + AXuser + " " + AXlocation + "|";
|
|
xfer_select_agents_active=0;
|
|
document.getElementById('AgentXferViewSelect').innerHTML = '';
|
|
hideDiv('AgentXferViewSpan');
|
|
hideDiv(AXlocation);
|
|
xfer_agent_selected=1;
|
|
if (AXuser=='0')
|
|
{xfer_agent_selected=0;}
|
|
document.vicidial_form.xfernumber.value = AXuser;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// OnChange function for transfer group select list
|
|
function XferAgentSelectLink()
|
|
{
|
|
var XfeRSelecT = document.getElementById("XfeRGrouP");
|
|
var XScheck = XfeRSelecT.value
|
|
if (XScheck.match(/AGENTDIRECT/i))
|
|
{
|
|
showDiv('agentdirectlink');
|
|
}
|
|
else
|
|
{
|
|
hideDiv('agentdirectlink');
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// function for number to dial for AGENTDIRECT in-group transfers
|
|
function XferAgentSelectLaunch()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----XferAgentSelectLaunch---|";
|
|
var XfeRSelecT = document.getElementById("XfeRGrouP");
|
|
var XScheck = XfeRSelecT.value
|
|
if (XScheck.match(/AGENTDIRECT/i))
|
|
{
|
|
showDiv('AgentXferViewSpan');
|
|
AgentsViewOpen('AgentXferViewSelect','open');
|
|
refresh_agents_view('AgentXferViewSelect',agent_status_view)
|
|
xfer_select_agents_active=1;
|
|
document.vicidial_form.xfername.value='';
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Call ReQueue call back to AGENTDIRECT queue launch
|
|
function call_requeue_launch()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----call_requeue_launch---|";
|
|
document.vicidial_form.xfernumber.value = user;
|
|
|
|
// Build transfer pull-down list
|
|
var loop_ct = 0;
|
|
var live_XfeR_HTML = '';
|
|
var XfeR_SelecT = '';
|
|
while (loop_ct < XFgroupCOUNT)
|
|
{
|
|
if (VARxfergroups[loop_ct] == 'AGENTDIRECT')
|
|
{XfeR_SelecT = 'selected ';}
|
|
else {XfeR_SelecT = '';}
|
|
live_XfeR_HTML = live_XfeR_HTML + "<option " + XfeR_SelecT + "value=\"" + VARxfergroups[loop_ct] + "\">" + VARxfergroups[loop_ct] + " - " + VARxfergroupsnames[loop_ct] + "</option>\n";
|
|
loop_ct++;
|
|
}
|
|
document.getElementById("XfeRGrouPLisT").innerHTML = "<select size=\"1\" name=\"XfeRGrouP\" class=\"cust_form\" id=\"XfeRGrouP\" onchange=\"XferAgentSelectLink();return false;\">" + live_XfeR_HTML + "</select>";
|
|
|
|
mainxfer_send_redirect('XfeRLOCAL',lastcustchannel,lastcustserverip,'','NO');
|
|
|
|
document.vicidial_form.DispoSelection.value = 'RQXFER';
|
|
DispoSelect_submit();
|
|
|
|
AutoDial_ReSume_PauSe("VDADpause",'','','',"REQUEUE",'1','RQUEUE');
|
|
|
|
// PauseCodeSelect_submit("RQUEUE");
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// View Customer lead information
|
|
function VieWLeaDInfO(VLI_lead_id,VLI_cb_id,VLI_inbound_lead_search)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----VieWLeaDInfO---" + VLI_lead_id + " " + VLI_cb_id + " " + VLI_inbound_lead_search + "|";
|
|
showDiv('LeaDInfOBox');
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=LEADINFOview&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&lead_id=" + VLI_lead_id + "&disable_alter_custphone=" + disable_alter_custphone + "&campaign=" + campaign + "&callback_id=" + VLI_cb_id + "&inbound_lead_search=" + VLI_inbound_lead_search + "&manual_dial_filter=" + agentcall_manual + "&stage=<?php echo $HCwidth ?>";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(RAview_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
document.getElementById('LeaDInfOSpan').innerHTML = xmlhttp.responseText + "\n";
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Refresh the call log display
|
|
function VieWCalLLoG(logdate,formdate)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----VieWCalLLoG---" + logdate + " " + formdate + "|";
|
|
var move_on=1;
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) )
|
|
{
|
|
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) )
|
|
{
|
|
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code);
|
|
}
|
|
else
|
|
{
|
|
move_on=0;
|
|
alert_box("<?php echo _QXZ("YOU MUST BE PAUSED TO VIEW YOUR CALL LOG"); ?>");
|
|
// alert("debug: " + AutoDialWaiting + "|" + VD_live_customer_call + "|" + alt_dial_active + "|" + MD_channel_look + "|" + in_lead_preview_state);
|
|
}
|
|
}
|
|
|
|
if (formdate=='form')
|
|
{logdate = document.vicidial_form.calllogdate.value;}
|
|
|
|
if (typeof logdate != 'undefined')
|
|
{
|
|
var validformat=/^\d{4}\-\d{2}\-\d{2}$/ //Basic check for format validity YYYY-MM-DD
|
|
var returnval=false
|
|
if (!validformat.test(logdate))
|
|
{
|
|
move_on=0;
|
|
alert_box("<?php echo _QXZ("Invalid Date Format. Please correct and submit again."); ?>")
|
|
}
|
|
else
|
|
{ //Detailed check for valid date ranges
|
|
var monthfield=logdate.split("-")[1]
|
|
var dayfield=logdate.split("-")[2]
|
|
var yearfield=logdate.split("-")[0]
|
|
var dayobj = new Date(yearfield, monthfield-1, dayfield)
|
|
if ((dayobj.getMonth()+1!=monthfield)||(dayobj.getDate()!=dayfield)||(dayobj.getFullYear()!=yearfield))
|
|
{
|
|
move_on=0;
|
|
alert_box("<?php echo _QXZ("Invalid Day, Month, or Year range detected. Please correct and submit again."); ?>")
|
|
}
|
|
}
|
|
}
|
|
|
|
if (move_on == 1)
|
|
{
|
|
showDiv('CalLLoGDisplaYBox');
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=CALLLOGview&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&date=" + logdate + "&disable_alter_custphone=" + disable_alter_custphone +"&campaign=" + campaign + "&manual_dial_filter=" + agentcall_manual + "&stage=<?php echo $HCwidth ?>";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(RAview_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
document.getElementById('CallLogSpan').innerHTML = xmlhttp.responseText + "\n";
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Gather and display contacts search data
|
|
function ContactSearchSubmit()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----ContactSearchSubmit---|";
|
|
showDiv('SearcHResultSContactsBox');
|
|
|
|
document.getElementById('SearcHResultSContactsSpan').innerHTML = "<?php echo _QXZ("Searching..."); ?>\n";
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
LSview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=SEARCHCONTACTSRESULTSview&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&phone_number=" + document.vicidial_form.contacts_phone_number.value + "&first_name=" + document.vicidial_form.contacts_first_name.value + "&last_name=" + document.vicidial_form.contacts_last_name.value + "&bu_name=" + document.vicidial_form.contacts_bu_name.value + "&department=" + document.vicidial_form.contacts_department.value + "&group_name=" + document.vicidial_form.contacts_group_name.value + "&job_title=" + document.vicidial_form.contacts_job_title.value + "&location=" + document.vicidial_form.contacts_location.value + "&campaign=" + campaign + "&stage=<?php echo $HCwidth ?>";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(LSview_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
document.getElementById('SearcHResultSContactsSpan').innerHTML = xmlhttp.responseText + "\n";
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
|
|
// ################################################################################
|
|
// Reset contact search form
|
|
function ContactSearchReset(CNTreset)
|
|
{
|
|
if (CNTreset=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----ContactSearchReset---|";}
|
|
document.vicidial_form.contacts_phone_number.value='';
|
|
document.vicidial_form.contacts_first_name.value='';
|
|
document.vicidial_form.contacts_last_name.value='';
|
|
document.vicidial_form.contacts_bu_name.value='';
|
|
document.vicidial_form.contacts_department.value='';
|
|
document.vicidial_form.contacts_group_name.value='';
|
|
document.vicidial_form.contacts_job_title.value='';
|
|
document.vicidial_form.contacts_location.value='';
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Gather and display lead search data
|
|
function LeadSearchSubmit()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----LeadSearchSubmit---|";
|
|
if ( ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) ) && (inbound_lead_search < 1) )
|
|
{
|
|
alert_box("<?php echo _QXZ("YOU MUST BE PAUSED TO SEARCH FOR A LEAD"); ?>");
|
|
}
|
|
else
|
|
{
|
|
showDiv('SearcHResultSDisplaYBox');
|
|
|
|
document.getElementById('SearcHResultSSpan').innerHTML = "<?php echo _QXZ("Searching..."); ?>\n";
|
|
|
|
var phone_search_fields = '';
|
|
if (document.vicidial_form.search_main_phone.checked==true)
|
|
{phone_search_fields = phone_search_fields + "MAIN_";}
|
|
if (document.vicidial_form.search_alt_phone.checked==true)
|
|
{phone_search_fields = phone_search_fields + "ALT_";}
|
|
if (document.vicidial_form.search_addr3_phone.checked==true)
|
|
{phone_search_fields = phone_search_fields + "ADDR3_";}
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
LSview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=SEARCHRESULTSview&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&phone_number=" + document.vicidial_form.search_phone_number.value + "&lead_id=" + document.vicidial_form.search_lead_id.value + "&vendor_lead_code=" + document.vicidial_form.search_vendor_lead_code.value + "&first_name=" + document.vicidial_form.search_first_name.value + "&last_name=" + document.vicidial_form.search_last_name.value + "&city=" + document.vicidial_form.search_city.value + "&state=" + document.vicidial_form.search_state.value + "&postal_code=" + document.vicidial_form.search_postal_code.value + "&search=" + phone_search_fields + "&campaign=" + campaign + "&inbound_lead_search=" + inbound_lead_search + "&manual_dial_filter=" + agentcall_manual + "&stage=<?php echo $HCwidth ?>";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(LSview_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
document.getElementById('SearcHResultSSpan').innerHTML = xmlhttp.responseText + "\n";
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Reset lead search form
|
|
function LeadSearchReset()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----LeadSearchReset---|";
|
|
document.vicidial_form.search_phone_number.value='';
|
|
document.vicidial_form.search_lead_id.value='';
|
|
document.vicidial_form.search_vendor_lead_code.value='';
|
|
document.vicidial_form.search_first_name.value='';
|
|
document.vicidial_form.search_last_name.value='';
|
|
document.vicidial_form.search_city.value='';
|
|
document.vicidial_form.search_state.value='';
|
|
document.vicidial_form.search_postal_code.value='';
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Hide manual dial form
|
|
function ManualDialHide()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----ManualDialHide---|";
|
|
if (auto_resume_precall == 'Y')
|
|
{
|
|
AutoDial_ReSume_PauSe("VDADready");
|
|
}
|
|
hideDiv('NeWManuaLDiaLBox');
|
|
document.vicidial_form.MDPhonENumbeR.value = '';
|
|
document.vicidial_form.MDDiaLOverridE.value = '';
|
|
document.vicidial_form.MDLeadID.value = '';
|
|
document.vicidial_form.MDLeadIDEntry.value='';
|
|
document.vicidial_form.MDType.value = '';
|
|
document.vicidial_form.MDPhonENumbeRHiddeN.value = '';
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Refresh the lead notes display
|
|
function VieWNotesLoG(logframe)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----VieWNotesLoG---" + logframe + "|";
|
|
showDiv('CalLNotesDisplaYBox');
|
|
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=LEADINFOview&search=logfirst&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&manual_dial_filter=" + agentcall_manual + "&stage=<?php echo $HCwidth ?>";
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(RAview_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
document.getElementById('CallNotesSpan').innerHTML = xmlhttp.responseText + "\n";
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
|
|
// ################################################################################
|
|
// Run the logging process for customer 3way hangup
|
|
function customer_3way_hangup_process(temp_hungup_time,temp_xfer_call_seconds)
|
|
{
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
CTHPview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=customer_3way_hangup_process&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&status=" + temp_hungup_time + "&stage=" + temp_xfer_call_seconds;
|
|
xmlhttp.open('POST', 'vdc_db_query.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(CTHPview_query);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
document.getElementById("debugbottomspan").innerHTML = "CUSTOMER 3WAY HANGUP " + xmlhttp.responseText;
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Refresh the FORM content
|
|
function FormContentsLoad(FRMrefresh)
|
|
{
|
|
if (FRMrefresh=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----FormContentsLoad---|";}
|
|
var form_list_id = document.vicidial_form.list_id.value;
|
|
var form_entry_list_id = document.vicidial_form.entry_list_id.value;
|
|
if (form_entry_list_id.length > 2)
|
|
{form_list_id = form_entry_list_id}
|
|
document.getElementById('vcFormIFrame').src='./<?php echo $vdc_form_display ?>?lead_id=' + document.vicidial_form.lead_id.value + '&list_id=' + form_list_id + '&user=' + user + '&pass=' + pass + '&campaign=' + campaign + '&server_ip=' + server_ip + '&session_id=' + '&uniqueid=' + document.vicidial_form.uniqueid.value + '&stage=DISPLAY' + "&campaign=" + campaign + "&phone_login=" + phone_login + "&original_phone_login=" + original_phone_login +"&phone_pass=" + phone_pass + "&fronter=" + fronter + "&closer=" + user + "&group=" + group + "&channel_group=" + group + "&SQLdate=" + SQLdate + "&epoch=" + UnixTime + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&customer_zap_channel=" + lastcustchannel + "&customer_server_ip=" + lastcustserverip +"&server_ip=" + server_ip + "&SIPexten=" + extension + "&session_id=" + session_id + "&phone=" + document.vicidial_form.phone_number.value + "&parked_by=" + document.vicidial_form.lead_id.value +"&dispo=" + LeaDDispO + '' +"&dialed_number=" + dialed_number + '' +"&dialed_label=" + dialed_label + '' +"&camp_script=" + campaign_script + '' +"&in_script=" + CalL_ScripT_id + '' +"&script_width=" + script_width + '' +"&script_height=" + script_height + '' +"&fullname=" + LOGfullname + '' +"&agent_email=" + LOGemail + '' +"&recording_filename=" + recording_filename + '' +"&recording_id=" + recording_id + '' +"&user_custom_one=" + VU_custom_one + '' +"&user_custom_two=" + VU_custom_two + '' +"&user_custom_three=" + VU_custom_three + '' +"&user_custom_four=" + VU_custom_four + '' +"&user_custom_five=" + VU_custom_five + '' +"&preset_number_a=" + CalL_XC_a_NuMber + '' +"&preset_number_b=" + CalL_XC_b_NuMber + '' +"&preset_number_c=" + CalL_XC_c_NuMber + '' +"&preset_number_d=" + CalL_XC_d_NuMber + '' +"&preset_number_e=" + CalL_XC_e_NuMber + '' +"&preset_dtmf_a=" + CalL_XC_a_Dtmf + '' +"&preset_dtmf_b=" + CalL_XC_b_Dtmf + '' +"&did_id=" + did_id + '' +"&did_extension=" + did_extension + '' +"&did_pattern=" + did_pattern + '' +"&did_description=" + did_description + '' +"&closecallid=" + closecallid + '' +"&xfercallid=" + xfercallid + '' + "&agent_log_id=" + agent_log_id + "&call_id=" + LasTCID + "&user_group=" + VU_user_group + "&called_count=" + document.vicidial_form.called_count.value + '' + "&did_custom_one=" + did_custom_one + "&did_custom_two=" + did_custom_two + "&did_custom_three=" + did_custom_three + "&did_custom_four=" + did_custom_four + "&did_custom_five=" + did_custom_five + "&web_vars=" + LIVE_web_vars + '';
|
|
form_list_id = '';
|
|
form_entry_list_id = '';
|
|
}
|
|
|
|
// ################################################################################
|
|
// Refresh the EMAIL content
|
|
function EmailContentsLoad(EMLrefresh)
|
|
{
|
|
if (EMLrefresh=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----EmailContentsLoad---|";}
|
|
var email_row_id = document.vicidial_form.email_row_id.value;
|
|
var form_list_id = document.vicidial_form.list_id.value;
|
|
var form_entry_list_id = document.vicidial_form.entry_list_id.value;
|
|
if (form_entry_list_id.length > 2)
|
|
{form_list_id = form_entry_list_id}
|
|
document.getElementById('vcEmailIFrame').src='./vdc_email_display.php?lead_id=' + document.vicidial_form.lead_id.value + '&list_id=' + form_list_id + '&user=' + user + '&pass=' + orig_pass + '&campaign=' + campaign + '&server_ip=' + server_ip + '&session_id=' + '&uniqueid=' + document.vicidial_form.uniqueid.value + '&stage=DISPLAY' + "&campaign=" + campaign + "&phone_login=" + phone_login + "&original_phone_login=" + original_phone_login +"&phone_pass=" + phone_pass + "&fronter=" + fronter + "&closer=" + user + "&group=" + group + "&channel_group=" + group + "&SQLdate=" + SQLdate + "&epoch=" + UnixTime + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&customer_zap_channel=" + lastcustchannel + "&customer_server_ip=" + lastcustserverip +"&server_ip=" + server_ip + "&SIPexten=" + extension + "&session_id=" + session_id + "&phone=" + document.vicidial_form.phone_number.value + "&parked_by=" + document.vicidial_form.lead_id.value +"&dispo=" + LeaDDispO + '' +"&dialed_number=" + dialed_number + '' +"&dialed_label=" + dialed_label + '' +"&camp_script=" + campaign_script + '' +"&in_script=" + CalL_ScripT_id + '' +"&script_width=" + script_width + '' +"&script_height=" + script_height + '' +"&fullname=" + LOGfullname + '' +"&agent_email=" + LOGemail + '' +"&recording_filename=" + recording_filename + '' +"&recording_id=" + recording_id + '' +"&user_custom_one=" + VU_custom_one + '' +"&user_custom_two=" + VU_custom_two + '' +"&user_custom_three=" + VU_custom_three + '' +"&user_custom_four=" + VU_custom_four + '' +"&user_custom_five=" + VU_custom_five + '' +"&preset_number_a=" + CalL_XC_a_NuMber + '' +"&preset_number_b=" + CalL_XC_b_NuMber + '' +"&preset_number_c=" + CalL_XC_c_NuMber + '' +"&preset_number_d=" + CalL_XC_d_NuMber + '' +"&preset_number_e=" + CalL_XC_e_NuMber + '' +"&preset_dtmf_a=" + CalL_XC_a_Dtmf + '' +"&preset_dtmf_b=" + CalL_XC_b_Dtmf + '' +"&did_id=" + did_id + '' +"&did_extension=" + did_extension + '' +"&did_pattern=" + did_pattern + '' +"&did_description=" + did_description + '' +"&closecallid=" + closecallid + '' +"&xfercallid=" + xfercallid + '' + "&agent_log_id=" + agent_log_id + "&call_id=" + LasTCID + "&user_group=" + VU_user_group + '' + "&did_custom_one=" + did_custom_one + "&did_custom_two=" + did_custom_two + "&did_custom_three=" + did_custom_three + "&did_custom_four=" + did_custom_four + "&did_custom_five=" + did_custom_five + "&web_vars=" + LIVE_web_vars + '';
|
|
form_list_id = '';
|
|
form_entry_list_id = '';
|
|
}
|
|
|
|
// ################################################################################
|
|
// Refresh the agent/customer CHAT content
|
|
function CustomerChatContentsLoad(clickMute, CHTrefresh, email_invite_lead_id)
|
|
{
|
|
if (CHTrefresh=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----CustomerChatContentsLoad---|";} var form_list_id = document.vicidial_form.list_id.value;
|
|
var form_entry_list_id = document.vicidial_form.entry_list_id.value;
|
|
var form_chat_id = document.vicidial_form.chat_id.value;
|
|
if (form_entry_list_id.length > 2)
|
|
{form_list_id = form_entry_list_id}
|
|
document.getElementById('CustomerChatIFrame').src='./vdc_chat_display.php?lead_id=' + document.vicidial_form.lead_id.value + '&list_id=' + form_list_id + '&user=' + user + '&pass=' + orig_pass + '&campaign=' + campaign + '&chat_id=' + form_chat_id + '&dial_method=' + dial_method + '&clickmute=' + clickMute + '&email_invite_lead_id=' + email_invite_lead_id + '&server_ip=' + server_ip + '&session_id=' + '&uniqueid=' + document.vicidial_form.uniqueid.value + '&stage=DISPLAY' + "&campaign=" + campaign + "&phone_login=" + phone_login + "&original_phone_login=" + original_phone_login +"&phone_pass=" + phone_pass + "&fronter=" + fronter + "&closer=" + user + "&group=" + group + "&channel_group=" + group + "&SQLdate=" + SQLdate + "&epoch=" + UnixTime + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&customer_zap_channel=" + lastcustchannel + "&customer_server_ip=" + lastcustserverip +"&server_ip=" + server_ip + "&SIPexten=" + extension + "&session_id=" + session_id + "&phone=" + document.vicidial_form.phone_number.value + "&parked_by=" + document.vicidial_form.lead_id.value +"&dispo=" + LeaDDispO + '' +"&dialed_number=" + dialed_number + '' +"&dialed_label=" + dialed_label + '' +"&camp_script=" + campaign_script + '' +"&in_script=" + CalL_ScripT_id + '' +"&script_width=" + script_width + '' +"&script_height=" + script_height + '' +"&fullname=" + LOGfullname + '' +"&recording_filename=" + recording_filename + '' +"&recording_id=" + recording_id + '' +"&user_custom_one=" + VU_custom_one + '' +"&user_custom_two=" + VU_custom_two + '' +"&user_custom_three=" + VU_custom_three + '' +"&user_custom_four=" + VU_custom_four + '' +"&user_custom_five=" + VU_custom_five + '' +"&preset_number_a=" + CalL_XC_a_NuMber + '' +"&preset_number_b=" + CalL_XC_b_NuMber + '' +"&preset_number_c=" + CalL_XC_c_NuMber + '' +"&preset_number_d=" + CalL_XC_d_NuMber + '' +"&preset_number_e=" + CalL_XC_e_NuMber + '' +"&preset_dtmf_a=" + CalL_XC_a_Dtmf + '' +"&preset_dtmf_b=" + CalL_XC_b_Dtmf + '' +"&did_id=" + did_id + '' +"&did_extension=" + did_extension + '' +"&did_pattern=" + did_pattern + '' +"&did_description=" + did_description + '' +"&closecallid=" + closecallid + '' + "&xfercallid=" + xfercallid + '' + "&chat_group_id=" + VDCL_group_id + '' + "&agent_log_id=" + agent_log_id + "&call_id=" + LasTCID + "&user_group=" + VU_user_group + '' +"&web_vars=" + LIVE_web_vars + '';
|
|
form_list_id = '';
|
|
form_chat_id = '';
|
|
form_entry_list_id = '';
|
|
// CustomerChatPanelToFront();
|
|
}
|
|
|
|
// ################################################################################
|
|
// Refresh the agent/manager CHAT content
|
|
function InternalChatContentsLoad(ICHrefresh)
|
|
{
|
|
if (ICHrefresh=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----InternalChatContentsLoad---|";} var form_list_id = document.vicidial_form.list_id.value;
|
|
var form_list_id = document.vicidial_form.list_id.value;
|
|
var form_entry_list_id = document.vicidial_form.entry_list_id.value;
|
|
var form_chat_id = document.vicidial_form.chat_id.value;
|
|
if (form_entry_list_id.length > 2)
|
|
{form_list_id = form_entry_list_id}
|
|
document.getElementById('InternalChatIFrame').src='./agc_agent_manager_chat_interface.php?lead_id=' + document.vicidial_form.lead_id.value + '&list_id=' + form_list_id + '&user=' + user + '&pass=' + orig_pass;
|
|
form_list_id = '';
|
|
form_chat_id = '';
|
|
form_entry_list_id = '';
|
|
InternalChatPanelToFront();
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Move the Dispo frame out of the way and change the link to maximize
|
|
function DispoMinimize()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----DispoMinimize---|";
|
|
showDiv('DispoButtonHideA');
|
|
showDiv('DispoButtonHideB');
|
|
showDiv('DispoButtonHideC');
|
|
document.getElementById("DispoSelectBox").style.top = '340px';
|
|
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMaximize()\"> <?php echo _QXZ("maximize"); ?> </a>";
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Move the Dispo frame to the top and change the link to minimize
|
|
function DispoMaximize()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----DispoMaximize---|";
|
|
document.getElementById("DispoSelectBox").style.top = '1px';
|
|
document.getElementById("DispoSelectMaxMin").innerHTML = "<a href=\"#\" onclick=\"DispoMinimize()\"> <?php echo _QXZ("minimize"); ?> </a>";
|
|
hideDiv('DispoButtonHideA');
|
|
hideDiv('DispoButtonHideB');
|
|
hideDiv('DispoButtonHideC');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Trigger a pause on the next dispo screen only
|
|
function next_call_pause_click()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----next_call_pause_click---|";
|
|
document.vicidial_form.DispoSelectStop.checked=true;
|
|
document.getElementById("NexTCalLPausE").innerHTML = "<?php echo _QXZ("Next Call Pause Set"); ?>";
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Show the groups selection span
|
|
function OpeNGrouPSelectioN()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----OpeNGrouPSelectioN---|";
|
|
var move_on=1;
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) )
|
|
{
|
|
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) )
|
|
{
|
|
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code);
|
|
}
|
|
else
|
|
{
|
|
move_on=0;
|
|
alert_box("<?php echo _QXZ("YOU MUST BE PAUSED TO CHANGE GROUPS"); ?>");
|
|
}
|
|
}
|
|
if (move_on == 1)
|
|
{
|
|
if (manager_ingroups_set > 0)
|
|
{
|
|
alert_box("<?php echo _QXZ("Manager"); ?> " + external_igb_set_name + " <?php echo _QXZ("has selected your in-group choices"); ?>");
|
|
}
|
|
else
|
|
{
|
|
HidEGenDerPulldown();
|
|
showDiv('CloserSelectBox')
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Show the territories selection span
|
|
function OpeNTerritorYSelectioN()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----OpeNTerritorYSelectioN---|";
|
|
var move_on=1;
|
|
if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) || (in_lead_preview_state==1) )
|
|
{
|
|
if ((auto_pause_precall == 'Y') && ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) && (AutoDialWaiting == 1) && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) )
|
|
{
|
|
agent_log_id = AutoDial_ReSume_PauSe("VDADpause",'','','','','1',auto_pause_precall_code);
|
|
}
|
|
else
|
|
{
|
|
move_on=0;
|
|
alert_box("<?php echo _QXZ("YOU MUST BE PAUSED TO CHANGE TERRITORIES"); ?>");
|
|
}
|
|
}
|
|
if (move_on == 1)
|
|
{
|
|
showDiv('TerritorySelectBox')
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Hide the CBcommentsBox span upon click
|
|
function CBcommentsBoxhide()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----CBcommentsBoxhide---|";
|
|
CBentry_time = '';
|
|
CBcallback_time = '';
|
|
CBuser = '';
|
|
CBcomments = '';
|
|
document.getElementById("CBcommentsBoxA").innerHTML = "";
|
|
document.getElementById("CBcommentsBoxB").innerHTML = "";
|
|
document.getElementById("CBcommentsBoxC").innerHTML = "";
|
|
document.getElementById("CBcommentsBoxD").innerHTML = "";
|
|
hideDiv('CBcommentsBox');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Hide the EAcommentsBox span upon click
|
|
function EAcommentsBoxhide(minimizetask)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----EAcommentsBoxhide---" + minimizetask + "|";
|
|
hideDiv('EAcommentsBox');
|
|
if (minimizetask=='YES')
|
|
{showDiv('EAcommentsMinBox');}
|
|
else
|
|
{hideDiv('EAcommentsMinBox');}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Show the EAcommentsBox span upon click
|
|
function EAcommentsBoxshow()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----EAcommentsBoxshow---|";
|
|
showDiv('EAcommentsBox');
|
|
hideDiv('EAcommentsMinBox');
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Populating the date field in the callback frame prior to submission
|
|
function CB_date_pick(taskdate)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----CB_date_pick---" + taskdate + "|";
|
|
document.vicidial_form.CallBackDatESelectioN.value = taskdate;
|
|
document.getElementById("CallBackDatEPrinT").innerHTML = taskdate;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Submitting the callback date and time to the system
|
|
function CallBackDatE_submit()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----CallBackDatE_submit---|";
|
|
CallBackDatEForM = document.vicidial_form.CallBackDatESelectioN.value;
|
|
CallBackCommenTs = document.vicidial_form.CallBackCommenTsField.value;
|
|
if (CallBackDatEForM.length < 2)
|
|
{alert_box("<?php echo _QXZ("You must choose a date"); ?>");}
|
|
else
|
|
{
|
|
|
|
<?php
|
|
if ($useIE > 0)
|
|
{
|
|
?>
|
|
|
|
var CallBackTimEHouRFORM = document.getElementById('CBT_hour');
|
|
var CallBackTimEHouR = CallBackTimEHouRFORM[CallBackTimEHouRFORM.selectedIndex].text;
|
|
// var CallBackTimEHouRIDX = CallBackTimEHouRFORM.value;
|
|
|
|
var CallBackTimEMinuteSFORM = document.getElementById('CBT_minute');
|
|
var CallBackTimEMinuteS = CallBackTimEMinuteSFORM[CallBackTimEMinuteSFORM.selectedIndex].text;
|
|
// var CallBackTimEMinuteSIDX = CallBackTimEMinuteSFORM.value;
|
|
|
|
<?php
|
|
if ($callback_time_24hour < 1)
|
|
{
|
|
?>
|
|
var CallBackTimEAmpMFORM = document.getElementById('CBT_ampm');
|
|
var CallBackTimEAmpM = CallBackTimEAmpMFORM[CallBackTimEAmpMFORM.selectedIndex].text;
|
|
// var CallBackTimEAmpMIDX = CallBackTimEAmpMFORM.value;
|
|
<?php
|
|
}
|
|
?>
|
|
CallBackLeadStatus = document.vicidial_form.DispoSelection.value;
|
|
|
|
// alert (CallBackTimEHouR + "|" + CallBackTimEHouRFORM + "|" + CallBackTimEHouRIDX + "|");
|
|
// alert (CallBackTimEMinuteS + "|" + CallBackTimEMinuteSFORM + "|" + CallBackTimEMinuteSIDX + "|");
|
|
// alert (CallBackTimEAmpM + "|" + CallBackTimEAmpMFORM + "|" + CallBackTimEAmpMIDX + "|");
|
|
|
|
CallBackTimEMinuteSFORM.selectedIndex = '0';
|
|
<?php
|
|
if ($callback_time_24hour < 1)
|
|
{
|
|
?>
|
|
CallBackTimEHouRFORM.selectedIndex = '0';
|
|
CallBackTimEAmpMFORM.selectedIndex = '1';
|
|
<?php
|
|
}
|
|
else
|
|
{
|
|
?>
|
|
CallBackTimEHouRFORM.selectedIndex = '11';
|
|
<?php
|
|
}
|
|
}
|
|
else
|
|
{
|
|
?>
|
|
CallBackTimEHouR = document.vicidial_form.CBT_hour.value;
|
|
CallBackTimEMinuteS = document.vicidial_form.CBT_minute.value;
|
|
<?php
|
|
if ($callback_time_24hour < 1)
|
|
{
|
|
?>
|
|
CallBackTimEAmpM = document.vicidial_form.CBT_ampm.value;
|
|
document.vicidial_form.CBT_ampm.value = 'PM';
|
|
document.vicidial_form.CBT_hour.value = '01';
|
|
<?php
|
|
}
|
|
else
|
|
{
|
|
?>
|
|
document.vicidial_form.CBT_hour.value = '12';
|
|
<?php
|
|
}
|
|
?>
|
|
CallBackLeadStatus = document.vicidial_form.DispoSelection.value;
|
|
document.vicidial_form.CBT_minute.value = '00';
|
|
|
|
<?php
|
|
}
|
|
if ($callback_time_24hour < 1)
|
|
{
|
|
?>
|
|
if (CallBackTimEHouR == '12')
|
|
{
|
|
if (CallBackTimEAmpM == 'AM')
|
|
{
|
|
CallBackTimEHouR = '00';
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (CallBackTimEAmpM == 'PM')
|
|
{
|
|
CallBackTimEHouR = CallBackTimEHouR * 1;
|
|
CallBackTimEHouR = (CallBackTimEHouR + 12);
|
|
}
|
|
}
|
|
<?php
|
|
}
|
|
?>
|
|
CallBackDatETimE = CallBackDatEForM + " " + CallBackTimEHouR + ":" + CallBackTimEMinuteS + ":00";
|
|
|
|
if (document.vicidial_form.CallBackOnlyMe.checked==true)
|
|
{
|
|
CallBackrecipient = 'USERONLY';
|
|
}
|
|
else
|
|
{
|
|
CallBackrecipient = 'ANYONE';
|
|
}
|
|
document.getElementById("CallBackDatEPrinT").innerHTML = "<?php echo _QXZ("Select a Date Below"); ?>";
|
|
document.vicidial_form.CallBackOnlyMe.checked=false;
|
|
if (my_callback_option == 'CHECKED')
|
|
{document.vicidial_form.CallBackOnlyMe.checked=true;}
|
|
document.vicidial_form.CallBackDatESelectioN.value = '';
|
|
document.vicidial_form.CallBackCommenTsField.value = '';
|
|
|
|
// alert(CallBackDatETimE + "|" + CallBackCommenTs);
|
|
|
|
document.vicidial_form.DispoSelection.value = 'CBHOLD';
|
|
hideDiv('CallBackSelectBox');
|
|
DispoSelect_submit();
|
|
}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Finish the wrapup timer early
|
|
function TimerActionRun(taskaction,taskdialalert)
|
|
{
|
|
var next_action=0;
|
|
if (taskaction == 'DiaLAlerT')
|
|
{
|
|
document.getElementById("TimerContentSpan").innerHTML = "<b><?php echo _QXZ("DIAL ALERT:"); ?><br /><br />" + taskdialalert.replace("\n","<br />") + "</b>";
|
|
|
|
showDiv('TimerSpan');
|
|
}
|
|
else
|
|
{
|
|
if ( (timer_action_message.length > 0) || (timer_action == 'MESSAGE_ONLY') )
|
|
{
|
|
document.getElementById("TimerContentSpan").innerHTML = "<b><?php echo _QXZ("TIMER NOTIFICATION:"); ?> " + timer_action_seconds + " seconds<br /><br />" + timer_action_message + "</b>";
|
|
|
|
showDiv('TimerSpan');
|
|
}
|
|
|
|
if (timer_action == 'WEBFORM')
|
|
{
|
|
WebFormRefresH('NO','YES');
|
|
window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
if (timer_action == 'WEBFORM2')
|
|
{
|
|
WebFormTwoRefresH('NO','YES');
|
|
window.open(TEMP_VDIC_web_form_address_two, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
if (timer_action == 'WEBFORM3')
|
|
{
|
|
WebFormThreeRefresH('NO','YES');
|
|
window.open(TEMP_VDIC_web_form_address_three, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450');
|
|
}
|
|
if (timer_action == 'D1_DIAL')
|
|
{
|
|
DtMf_PreSet_a_DiaL();
|
|
}
|
|
if (timer_action == 'D2_DIAL')
|
|
{
|
|
DtMf_PreSet_b_DiaL();
|
|
}
|
|
if (timer_action == 'D3_DIAL')
|
|
{
|
|
DtMf_PreSet_c_DiaL();
|
|
}
|
|
if (timer_action == 'D4_DIAL')
|
|
{
|
|
DtMf_PreSet_d_DiaL();
|
|
}
|
|
if (timer_action == 'D5_DIAL')
|
|
{
|
|
DtMf_PreSet_e_DiaL();
|
|
}
|
|
if (timer_action == 'D1_DIAL_QUIET')
|
|
{
|
|
DtMf_PreSet_a_DiaL('YES');
|
|
}
|
|
if (timer_action == 'D2_DIAL_QUIET')
|
|
{
|
|
DtMf_PreSet_b_DiaL('YES');
|
|
}
|
|
if (timer_action == 'D3_DIAL_QUIET')
|
|
{
|
|
DtMf_PreSet_c_DiaL('YES');
|
|
}
|
|
if (timer_action == 'D4_DIAL_QUIET')
|
|
{
|
|
DtMf_PreSet_d_DiaL('YES');
|
|
}
|
|
if (timer_action == 'D5_DIAL_QUIET')
|
|
{
|
|
DtMf_PreSet_e_DiaL('YES');
|
|
}
|
|
if ( (timer_action == 'HANGUP') && (VD_live_customer_call==1) )
|
|
{
|
|
hangup_timer_xfer();
|
|
}
|
|
if ( (timer_action == 'EXTENSION') && (VD_live_customer_call==1) && (timer_action_destination.length > 0) )
|
|
{
|
|
extension_timer_xfer();
|
|
}
|
|
if ( (timer_action == 'CALLMENU') && (VD_live_customer_call==1) && (timer_action_destination.length > 0) )
|
|
{
|
|
callmenu_timer_xfer();
|
|
}
|
|
if ( (timer_action == 'IN_GROUP') && (VD_live_customer_call==1) && (timer_action_destination.length > 0) )
|
|
{
|
|
ingroup_timer_xfer();
|
|
}
|
|
if (timer_action_destination.length > 0)
|
|
{
|
|
var regNS = new RegExp("nextstep---","ig");
|
|
if (timer_action_destination.match(regNS))
|
|
{
|
|
next_action=1;
|
|
timer_action = 'NONE';
|
|
var next_action_array=timer_action_destination.split("nextstep---");
|
|
var next_action_details_array=next_action_array[1].split("--");
|
|
timer_action = next_action_details_array[0];
|
|
timer_action_seconds = parseInt(next_action_details_array[1]);
|
|
timer_action_seconds = (timer_action_seconds + VD_live_call_secondS);
|
|
timer_action_destination = next_action_details_array[2];
|
|
timer_action_message = next_action_details_array[3];
|
|
// alert("NEXT: " + timer_action + '|' + timer_action_message + '|' + timer_action_seconds + '|' + timer_action_destination + '|');
|
|
}
|
|
}
|
|
}
|
|
|
|
if (next_action < 1)
|
|
{timer_action = 'NONE';}
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Finish the wrapup timer early
|
|
function WrapupFinish()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----WrapupFinish---|";
|
|
wrapup_counter=999;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// Finish the wrapup timer on the hotkeys screen early
|
|
function HKWrapupFinish()
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----HKWrapupFinish---|";
|
|
HKdispo_display=2;
|
|
}
|
|
|
|
|
|
// ################################################################################
|
|
// GLOBAL FUNCTIONS
|
|
function begin_all_refresh()
|
|
{
|
|
<?php if ( ($HK_statuses_camp > 0) && ($user_level>=$HKuser_level) && ($VU_hotkeys_active > 0) ) {echo "document.onkeypress = hotkeypress;\n";} ?>
|
|
all_refresh();
|
|
}
|
|
function start_all_refresh()
|
|
{
|
|
if (VICIDiaL_closer_login_checked==0)
|
|
{
|
|
hideDiv('NothingBox');
|
|
hideDiv('AlertBox');
|
|
// hideDiv('NothingBox2');
|
|
hideDiv('CBcommentsBox');
|
|
hideDiv('EAcommentsBox');
|
|
hideDiv('EAcommentsMinBox');
|
|
hideDiv('HotKeyActionBox');
|
|
hideDiv('HotKeyEntriesBox');
|
|
hideDiv('ViewCommentsBox');
|
|
hideDiv('MainPanel');
|
|
hideDiv('ScriptPanel');
|
|
hideDiv('ScriptRefresH');
|
|
hideDiv('EmailPanel');
|
|
hideDiv('EmailRefresH');
|
|
hideDiv('CustomerChatPanel');
|
|
hideDiv('CustomerChatRefresH');
|
|
hideDiv('InternalChatPanel');
|
|
hideDiv('FormPanel');
|
|
hideDiv('FormRefresH');
|
|
hideDiv('DispoSelectBox');
|
|
hideDiv('LogouTBox');
|
|
hideDiv('AgenTDisablEBoX');
|
|
hideDiv('SysteMDisablEBoX');
|
|
hideDiv('CustomerGoneBox');
|
|
hideDiv('NoneInSessionBox');
|
|
hideDiv('WrapupBox');
|
|
hideDiv('FSCREENWrapupBox');
|
|
hideDiv('TransferMain');
|
|
hideDiv('WelcomeBoxA');
|
|
hideDiv('CallBackSelectBox');
|
|
hideDiv('DispoButtonHideA');
|
|
hideDiv('DispoButtonHideB');
|
|
hideDiv('DispoButtonHideC');
|
|
hideDiv('CallBacKsLisTBox');
|
|
hideDiv('NeWManuaLDiaLBox');
|
|
hideDiv('PauseCodeSelectBox');
|
|
hideDiv('PresetsSelectBox');
|
|
hideDiv('GroupAliasSelectBox');
|
|
hideDiv('DiaLInGrouPSelectBox');
|
|
hideDiv('AgentViewSpan');
|
|
hideDiv('AgentXferViewSpan');
|
|
hideDiv('TimerSpan');
|
|
hideDiv('CalLLoGDisplaYBox');
|
|
hideDiv('CalLNotesDisplaYBox');
|
|
hideDiv('SearcHForMDisplaYBox');
|
|
hideDiv('SearcHResultSDisplaYBox');
|
|
hideDiv('SearcHContactsDisplaYBox');
|
|
hideDiv('SearcHResultSContactsBox');
|
|
hideDiv('LeaDInfOBox');
|
|
hideDiv('agentdirectlink');
|
|
hideDiv('blind_monitor_notice_span');
|
|
hideDiv('post_phone_time_diff_span');
|
|
hideDiv('ivrParkControl');
|
|
hideDiv('InvalidOpenerSpan');
|
|
hideDiv('OtherTabCommentsSpan');
|
|
if (deactivated_old_session < 1)
|
|
{hideDiv('DeactivateDOlDSessioNSpan');}
|
|
if (is_webphone!='Y')
|
|
{hideDiv('webphoneSpan');}
|
|
if (view_calls_in_queue_launch != '1')
|
|
{hideDiv('callsinqueuedisplay');}
|
|
if (agentonly_callbacks != '1')
|
|
{hideDiv('CallbacksButtons');}
|
|
if (email_enabled < 1)
|
|
{hideDiv('AgentStatusEmails');}
|
|
if (allow_alerts < 1)
|
|
{hideDiv('AgentAlertSpan');}
|
|
if (allow_alerts < 1)
|
|
{hideDiv('AgentAlertSpan');}
|
|
// if ( (agentcall_manual != '1') && (starting_dial_level > 0) )
|
|
if (agentcall_manual != '1')
|
|
{hideDiv('ManuaLDiaLButtons');}
|
|
if (agent_call_log_view != '1')
|
|
{
|
|
hideDiv('CallNotesButtons');
|
|
hideDiv('CallLogButtons');
|
|
}
|
|
if (callholdstatus != '1')
|
|
{hideDiv('AgentStatusCalls');}
|
|
if (agentcallsstatus != '1')
|
|
{hideDiv('AgentStatusSpan');}
|
|
if ( ( (auto_dial_level > 0) && (dial_method != "INBOUND_MAN") ) || (manual_dial_preview < 1) )
|
|
{clearDiv('DiaLLeaDPrevieW');}
|
|
if (alt_phone_dialing != 1)
|
|
{clearDiv('DiaLDiaLAltPhonE');}
|
|
if (pause_after_next_call != 'ENABLED')
|
|
{clearDiv('NexTCalLPausE');}
|
|
if (volumecontrol_active != '1')
|
|
{hideDiv('VolumeControlSpan');}
|
|
if ( (DefaulTAlTDiaL == '1') || (alt_number_dialing == 'SELECTED') || (alt_number_dialing == 'SELECTED_TIMER_ALT') || (alt_number_dialing == 'SELECTED_TIMER_ADDR3') )
|
|
{document.vicidial_form.DiaLAltPhonE.checked=true;}
|
|
if (agent_status_view != '1')
|
|
{document.getElementById("AgentViewLink").innerHTML = "";}
|
|
if (dispo_check_all_pause == '1')
|
|
{document.vicidial_form.DispoSelectStop.checked=true;}
|
|
if (agent_xfer_consultative < 1)
|
|
{hideDiv('consultative_checkbox');}
|
|
if (agent_xfer_dial_override < 1)
|
|
{hideDiv('dialoverride_checkbox');}
|
|
if (agent_xfer_vm_transfer < 1)
|
|
{hideDiv('DialBlindVMail');}
|
|
if (agent_xfer_blind_transfer < 1)
|
|
{hideDiv('DialBlindTransfer');}
|
|
if (agent_xfer_dial_with_customer < 1)
|
|
{hideDiv('DialWithCustomer');}
|
|
if (agent_xfer_park_customer_dial < 1)
|
|
{hideDiv('ParkCustomerDial');}
|
|
if (agent_xfer_park_3way < 1)
|
|
{hideDiv('ParkXferLine');}
|
|
if (AllowManualQueueCallsChoice == '1')
|
|
{document.getElementById("ManualQueueChoice").innerHTML = "<a href=\"#\" onclick=\"ManualQueueChoiceChange('1');return false;\"><?php echo _QXZ("Manual Queue is Off"); ?></a><br />";}
|
|
if (qc_enabled < 1)
|
|
{document.getElementById("viewcommentsdisplay").innerHTML = "";}
|
|
|
|
if ( (manual_dial_search_checkbox == 'SELECTED') || (manual_dial_search_checkbox == 'SELECTED_RESET') || (manual_dial_search_checkbox == 'SELECTED_LOCK') )
|
|
{document.vicidial_form.LeadLookuP.checked=true;}
|
|
else
|
|
{document.vicidial_form.LeadLookuP.checked=false;}
|
|
|
|
if ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') )
|
|
{
|
|
document.getElementById("PauseCodeLinkSpan").innerHTML = "<a href=\"#\" onclick=\"PauseCodeSelectContent_create('YES');return false;\"><?php echo _QXZ("ENTER A PAUSE CODE"); ?></a>";
|
|
}
|
|
if (VICIDiaL_allow_closers < 1)
|
|
{
|
|
document.getElementById("LocalCloser").style.visibility = 'hidden';
|
|
}
|
|
document.getElementById("sessionIDspan").innerHTML = session_id;
|
|
if ( (LIVE_campaign_recording == 'NEVER') || (LIVE_campaign_recording == 'ALLFORCE') )
|
|
{
|
|
document.getElementById("RecorDControl").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_startrecording_OFF.gif"); ?>\" border=\"0\" alt=\"Start Recording\" />";
|
|
}
|
|
if (INgroupCOUNT > 0)
|
|
{
|
|
if (VU_closer_default_blended == 1)
|
|
{document.vicidial_form.CloserSelectBlended.checked=true}
|
|
CloserSelectContent_create();
|
|
showDiv('CloserSelectBox');
|
|
var CloserSelecting = 1;
|
|
CloserSelectContent_create();
|
|
if (VU_agent_choose_ingroups_DV == "MGRLOCK")
|
|
{VU_agent_choose_ingroups_skip_count = mrglock_ig_select_ct;}
|
|
}
|
|
else
|
|
{
|
|
hideDiv('CloserSelectBox');
|
|
MainPanelToFront();
|
|
var CloserSelecting = 0;
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
dial_method = "MANUAL";
|
|
auto_dial_level=0;
|
|
starting_dial_level=0;
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_manual_HTML;
|
|
}
|
|
}
|
|
if (territoryCOUNT > 0)
|
|
{
|
|
showDiv('TerritorySelectBox');
|
|
var TerritorySelecting = 1;
|
|
TerritorySelectContent_create();
|
|
if (agent_select_territories == "MGRLOCK")
|
|
{agent_select_territories_skip_count=4;}
|
|
}
|
|
else
|
|
{
|
|
hideDiv('TerritorySelectBox');
|
|
MainPanelToFront();
|
|
var TerritorySelecting = 0;
|
|
}
|
|
if ( (VtigeRLogiNScripT == 'Y') && (VtigeREnableD > 0) )
|
|
{
|
|
document.getElementById("ScriptContents").innerHTML = "<iframe src=\"" + VtigeRurl + "/index.php?module=Users&action=Authenticate&return_module=Users&return_action=Login&user_name=" + user + "&user_password=" + orig_pass + "&login_theme=softed&login_language=en_us\" style=\"background-color:transparent;z-index:17;\" scrolling=\"auto\" frameborder=\"0\" allowtransparency=\"true\" id=\"popupFrame\" name=\"popupFrame\" width=\"" + script_width + "px\" height=\"" + script_height + "px\"> </iframe> ";
|
|
}
|
|
if ( (VtigeRLogiNScripT == 'NEW_WINDOW') && (VtigeREnableD > 0) )
|
|
{
|
|
var VtigeRall = VtigeRurl + "/index.php?module=Users&action=Authenticate&return_module=Users&return_action=Login&user_name=" + user + "&user_password=" + orig_pass + "&login_theme=softed&login_language=en_us";
|
|
|
|
VtigeRwin =window.open(VtigeRall, web_form_target,'toolbar=1,location=1,directories=1,status=1,menubar=1,scrollbars=1,resizable=1,width=700,height=480');
|
|
|
|
VtigeRwin.blur();
|
|
}
|
|
if ( (crm_popup_login == 'Y') && (crm_login_address.length > 4) )
|
|
{
|
|
var regWFAcustom = new RegExp("^VAR","ig");
|
|
var TEMP_crm_login_address = URLDecode(crm_login_address,'YES');
|
|
TEMP_crm_login_address = TEMP_crm_login_address.replace(regWFAcustom, '');
|
|
|
|
var CRMwin = 'CRMwin';
|
|
CRMwin = window.open(TEMP_crm_login_address, CRMwin,'toolbar=1,location=1,directories=1,status=1,menubar=1,scrollbars=1,resizable=1,width=700,height=480');
|
|
|
|
CRMwin.blur();
|
|
}
|
|
if (INgroupCOUNT > 0)
|
|
{
|
|
HidEGenDerPulldown();
|
|
}
|
|
if (is_webphone=='Y')
|
|
{
|
|
NoneInSession();
|
|
document.getElementById("NoneInSessionLink").innerHTML = "<a href=\"#\" onclick=\"NoneInSessionCalL('LOGIN');return false;\"><?php echo _QXZ("Call Agent Webphone"); ?> -></a>";
|
|
|
|
var WebPhonEtarget = 'webphonewindow';
|
|
|
|
// WebPhonEwin =window.open(WebPhonEurl, WebPhonEtarget,'toolbar=1,location=1,directories=1,status=1,menubar=1,scrollbars=1,resizable=1,width=180,height=270');
|
|
|
|
// WebPhonEwin.blur();
|
|
}
|
|
|
|
if ( (ivr_park_call=='ENABLED') || (ivr_park_call=='ENABLED_PARK_ONLY') )
|
|
{
|
|
showDiv('ivrParkControl');
|
|
}
|
|
if (manual_dial_override_field == 'DISABLED')
|
|
{document.getElementById("xferoverride").disabled = true;}
|
|
|
|
VICIDiaL_closer_login_checked = 1;
|
|
}
|
|
else
|
|
{
|
|
var WaitingForNextStep=0;
|
|
if ( (CloserSelecting==1) || (TerritorySelecting==1) ) {WaitingForNextStep=1;}
|
|
if (open_dispo_screen==1)
|
|
{
|
|
wrapup_counter=0;
|
|
if (wrapup_seconds > 0)
|
|
{
|
|
if (wrapup_message.match(regWFS))
|
|
{showDiv('FSCREENWrapupBox'); FSCREENup=1;}
|
|
else
|
|
{showDiv('WrapupBox');}
|
|
document.getElementById("WrapupTimer").innerHTML = wrapup_seconds;
|
|
wrapup_waiting=1;
|
|
}
|
|
CustomerData_update();
|
|
if (hide_gender < 1)
|
|
{
|
|
document.getElementById("GENDERhideFORie").innerHTML = '';
|
|
document.getElementById("GENDERhideFORieALT").innerHTML = "<select size=\"1\" name=\"gender_list\" class=\"cust_form\" id=\"gender_list\"><option value=\"U\"><?php echo _QXZ("U - Undefined"); ?></option><option value=\"M\"><?php echo _QXZ("M - Male"); ?></option><option value=\"F\"><?php echo _QXZ("F - Female"); ?></option></select>";
|
|
}
|
|
ViewComments('OFF','OFF');
|
|
showDiv('DispoSelectBox');
|
|
DispoSelectContent_create('','ReSET');
|
|
WaitingForNextStep=1;
|
|
open_dispo_screen=0;
|
|
LIVE_default_xfer_group = default_xfer_group;
|
|
LIVE_campaign_recording = campaign_recording;
|
|
LIVE_campaign_rec_filename = campaign_rec_filename;
|
|
if (disable_alter_custphone!='HIDE')
|
|
{document.getElementById("DispoSelectPhonE").innerHTML = dialed_number;}
|
|
else
|
|
{document.getElementById("DispoSelectPhonE").innerHTML = '';}
|
|
if (auto_dial_level == 0)
|
|
{
|
|
if (document.vicidial_form.DiaLAltPhonE.checked==true)
|
|
{
|
|
reselect_alt_dial = 1;
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
|
|
|
|
document.getElementById("MainStatuSSpan").innerHTML = "<?php echo _QXZ("Dial Next Call"); ?>";
|
|
}
|
|
else
|
|
{
|
|
reselect_alt_dial = 0;
|
|
}
|
|
}
|
|
|
|
// Submit custom form if it is custom_fields_enabled
|
|
if (custom_fields_enabled > 0)
|
|
{
|
|
// alert("IFRAME submitting!");
|
|
vcFormIFrame.document.form_custom_fields.submit();
|
|
}
|
|
}
|
|
if (UpdatESettingSChecK > 0)
|
|
{
|
|
UpdatESettingSChecK=0;
|
|
UpdatESettingS();
|
|
}
|
|
if (AgentDispoing > 0)
|
|
{
|
|
WaitingForNextStep=1;
|
|
check_for_conf_calls(session_id, '0');
|
|
AgentDispoing++;
|
|
// document.getElementById("debugbottomspan").innerHTML = "DISPO SECONDS " + AgentDispoing;
|
|
|
|
if ( (dispo_max > 0) && (AgentDispoing > dispo_max) )
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----DispoMax---" + dispo_max + " " + dispo_max_dispo + "|";
|
|
|
|
document.vicidial_form.DispoSelectStop.checked=true;
|
|
document.vicidial_form.DispoSelection.value = dispo_max_dispo;
|
|
DispoSelect_submit('1',dispo_max_dispo);
|
|
}
|
|
}
|
|
if (VU_agent_choose_ingroups_skip_count > 0)
|
|
{
|
|
VU_agent_choose_ingroups_skip_count--;
|
|
if (VU_agent_choose_ingroups_skip_count == 0)
|
|
{CloserSelect_submit();}
|
|
}
|
|
if (agent_select_territories_skip_count > 0)
|
|
{
|
|
agent_select_territories_skip_count--;
|
|
if (agent_select_territories_skip_count == 0)
|
|
{TerritorySelect_submit();}
|
|
}
|
|
if (logout_stop_timeouts==1) {WaitingForNextStep=1;}
|
|
if ( (custchannellive < customer_gone_seconds) && (lastcustchannel.length > 3) && (no_empty_session_warnings < 1) && (document.vicidial_form.lead_id.value != '') && (currently_in_email_or_chat==0) )
|
|
{CustomerChanneLGone();}
|
|
// document.getElementById("debugbottomspan").innerHTML = "custchannellive: " + custchannellive + " lastcustchannel.length: " + lastcustchannel.length + " no_empty_session_warnings: " + no_empty_session_warnings + " lead_id: |" + document.vicidial_form.lead_id.value + "|";
|
|
if ( (custchannellive < -10) && (lastcustchannel.length > 3) ) {ReChecKCustoMerChaN();}
|
|
if ( (nochannelinsession > 16) && (check_n > 15) && (no_empty_session_warnings < 1) ) {NoneInSession();}
|
|
if (external_transferconf_count > 0) {external_transferconf_count = (external_transferconf_count - 1);}
|
|
|
|
if (WaitingForNextStep==0)
|
|
{
|
|
if (trigger_ready > 0)
|
|
{
|
|
trigger_ready=0;
|
|
if (auto_resume_precall == 'Y')
|
|
{AutoDial_ReSume_PauSe("VDADready");}
|
|
}
|
|
// check for live channels in conference room and get current datetime
|
|
check_for_conf_calls(session_id, '0');
|
|
// refresh agent status view
|
|
if (agent_status_view_active > 0)
|
|
{
|
|
refresh_agents_view('AgentViewStatus',agent_status_view);
|
|
}
|
|
if (view_calls_in_queue_active > 0)
|
|
{
|
|
refresh_calls_in_queue(view_calls_in_queue);
|
|
}
|
|
if (xfer_select_agents_active > 0)
|
|
{
|
|
refresh_agents_view('AgentXferViewSelect',agent_status_view);
|
|
}
|
|
if (agentonly_callbacks == '1')
|
|
{CB_count_check++;}
|
|
|
|
if ( (AutoDialWaiting == 1) || (safe_pause_counter > 0) )
|
|
{
|
|
check_for_auto_incoming();
|
|
safe_pause_counter=(safe_pause_counter - 1);
|
|
}
|
|
// look for a channel name for the manually dialed call
|
|
if (MD_channel_look==1)
|
|
{
|
|
ManualDialCheckChanneL(XDcheck);
|
|
}
|
|
if ( (CB_count_check > 19) && (agentonly_callbacks == '1') )
|
|
{
|
|
CalLBacKsCounTCheck();
|
|
CB_count_check=0;
|
|
}
|
|
if (chat_enabled=='1') // JOEJ - if chat is enabled, check if manager has sent message.
|
|
{
|
|
InternalChatsCheck();
|
|
}
|
|
if ( (even > 0) && (agent_display_dialable_leads > 0) )
|
|
{
|
|
DiaLableLeaDsCounT();
|
|
}
|
|
if (timer_alt_trigger > 0)
|
|
{
|
|
if (timer_alt_count < 1)
|
|
{
|
|
timer_alt_trigger=0;
|
|
timer_alt_count=timer_alt_seconds;
|
|
document.getElementById("timer_alt_display").innerHTML = '';
|
|
if (alt_number_dialing == 'SELECTED_TIMER_ALT')
|
|
{ManualDialOnly('ALTPhonE');}
|
|
if (alt_number_dialing == 'SELECTED_TIMER_ADDR3')
|
|
{ManualDialOnly('AddresS3');}
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("timer_alt_display").innerHTML = " <?php echo _QXZ("Dial Countdown:"); ?> " + timer_alt_count + " " + last_mdtype;
|
|
timer_alt_count--;
|
|
}
|
|
}
|
|
if ( (manual_auto_next > 0) && (manual_auto_next_trigger > 0) && (document.getElementById("WrapupBox").style.visibility != 'visible') && (VD_live_customer_call!=1) && (alt_dial_active!=1) && (MD_channel_look!=1) && (in_lead_preview_state!=1) )
|
|
{
|
|
if (manual_auto_next_count < 1)
|
|
{
|
|
manual_auto_next_trigger=0;
|
|
manual_auto_next_count=manual_auto_next;
|
|
document.getElementById("manual_auto_next_display").innerHTML = '';
|
|
|
|
button_click_log = button_click_log + "" + SQLdate + "-----ManualAutoNext---" + manual_auto_next + " " + manual_auto_show + "|";
|
|
|
|
ManualDialNext('','','','','','0','','','YES');
|
|
}
|
|
else
|
|
{
|
|
if (manual_auto_show == 'Y')
|
|
{
|
|
document.getElementById("manual_auto_next_display").innerHTML = " <?php echo _QXZ("Dial Next Countdown:"); ?> " + manual_auto_next_count + " ";
|
|
}
|
|
manual_auto_next_count--;
|
|
}
|
|
}
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
VD_live_call_secondS++;
|
|
document.vicidial_form.SecondS.value = VD_live_call_secondS;
|
|
document.getElementById("SecondSDISP").innerHTML = VD_live_call_secondS;
|
|
if (CheckDEADcallON > 0 && currently_in_email_or_chat < 1)
|
|
{
|
|
CheckDEADcallCOUNT++;
|
|
// document.getElementById("debugbottomspan").innerHTML = "DEAD CALL SECONDS " + CheckDEADcallCOUNT;
|
|
|
|
if ( (dead_max > 0) && (CheckDEADcallCOUNT > dead_max) )
|
|
{
|
|
if (dead_to_dispo > 0)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----DeadMaxOnly---" + dead_max + " " + dead_to_dispo + "|";
|
|
dialedcall_send_hangup();
|
|
}
|
|
else
|
|
{
|
|
CustomerData_update();
|
|
if ( (per_call_notes == 'ENABLED') && (comments_dispo_screen != 'REPLACE_CALL_NOTES') )
|
|
{
|
|
var test_notesDE = document.vicidial_form.call_notes.value;
|
|
if (test_notesDE.length > 0)
|
|
{document.vicidial_form.call_notes_dispo.value = document.vicidial_form.call_notes.value}
|
|
}
|
|
button_click_log = button_click_log + "" + SQLdate + "-----DeadMaxDispo---" + dead_max + " " + dead_max_dispo + "|";
|
|
|
|
dead_auto_dispo_count=4;
|
|
dead_auto_dispo_finish=1;
|
|
alt_phone_dialing=starting_alt_phone_dialing;
|
|
alt_dial_active = 0;
|
|
alt_dial_status_display = 0;
|
|
document.vicidial_form.DispoSelection.value = dead_max_dispo;
|
|
document.vicidial_form.DispoSelectStop.checked=true;
|
|
dialedcall_send_hangup('NO', 'NO', dead_max_dispo);
|
|
if (custom_fields_enabled > 0)
|
|
{
|
|
vcFormIFrame.document.form_custom_fields.submit();
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
if (XD_live_customer_call==1)
|
|
{
|
|
XD_live_call_secondS++;
|
|
document.vicidial_form.xferlength.value = XD_live_call_secondS;
|
|
}
|
|
if (customerparked==1)
|
|
{
|
|
customerparkedcounter++;
|
|
var parked_mm = Math.floor(customerparkedcounter/60); // The minutes
|
|
var parked_ss = customerparkedcounter % 60; // The balance of seconds
|
|
if (parked_ss < 10)
|
|
{parked_ss = "0" + parked_ss;}
|
|
var parked_mmss = parked_mm + ":" + parked_ss;
|
|
document.getElementById("ParkCounterSpan").innerHTML = "<?php echo _QXZ("Time On Park:"); ?> " + parked_mmss;
|
|
}
|
|
if (customer_3way_hangup_counter_trigger > 0)
|
|
{
|
|
if (customer_3way_hangup_counter > customer_3way_hangup_seconds)
|
|
{
|
|
var customer_3way_timer_seconds = (XD_live_call_secondS - customer_3way_hangup_counter);
|
|
customer_3way_hangup_process('DURING_CALL',customer_3way_timer_seconds);
|
|
|
|
customer_3way_hangup_counter=0;
|
|
customer_3way_hangup_counter_trigger=0;
|
|
|
|
if (customer_3way_hangup_action=='DISPO')
|
|
{
|
|
customer_3way_hangup_dispo_message="<?php echo _QXZ("Customer Hung-up, 3-way Call Ended Automatically"); ?>";
|
|
bothcall_send_hangup();
|
|
}
|
|
}
|
|
else
|
|
{
|
|
customer_3way_hangup_counter++;
|
|
document.getElementById("debugbottomspan").innerHTML = "<?php echo _QXZ("CUSTOMER 3WAY HANGUP"); ?> " + customer_3way_hangup_counter;
|
|
}
|
|
}
|
|
if ( (update_fields > 0) && (update_fields_data.length > 2) )
|
|
{
|
|
UpdateFieldsData();
|
|
}
|
|
if ( (timer_action != 'NONE') && (timer_action.length > 3) && (timer_action_seconds <= VD_live_call_secondS) && (timer_action_seconds >= 0) )
|
|
{
|
|
TimerActionRun('','');
|
|
}
|
|
if (HKdispo_display > 0)
|
|
{
|
|
if ( (HKdispo_display <= 2) && (HKfinish==1) )
|
|
{
|
|
HKfinish=0;
|
|
manual_auto_hotkey_wait=0;
|
|
DispoSelect_submit();
|
|
// AutoDialWaiting = 1;
|
|
// AutoDial_ReSume_PauSe("VDADready");
|
|
}
|
|
if (HKdispo_display == 1)
|
|
{
|
|
if (hot_keys_active==1)
|
|
{showDiv('HotKeyEntriesBox');}
|
|
if (HKFSCREENup > 0)
|
|
{hideDiv('FSCREENWrapupBox'); HKFSCREENup=0;}
|
|
else
|
|
{hideDiv('HotKeyActionBox');}
|
|
}
|
|
HKdispo_display--;
|
|
if ( (wrapup_after_hotkey == 'ENABLED') && (wrapup_seconds > 0) )
|
|
{
|
|
document.getElementById("HKWrapupTimer").innerHTML = "<br /><?php echo _QXZ("Call Wrapup:"); ?> " + HKdispo_display + " <?php echo _QXZ("seconds remaining in wrapup"); ?>";
|
|
}
|
|
}
|
|
if (dead_auto_dispo_count > 0)
|
|
{
|
|
if ( (dead_auto_dispo_count == 3) && (dead_auto_dispo_finish==1) )
|
|
{
|
|
dead_auto_dispo_finish=0;
|
|
DispoSelect_submit('1',dead_max_dispo);
|
|
}
|
|
dead_auto_dispo_count--;
|
|
}
|
|
|
|
if (all_record == 'YES')
|
|
{
|
|
if (all_record_count < allcalls_delay)
|
|
{all_record_count++;}
|
|
else
|
|
{
|
|
conf_send_recording('MonitorConf',session_id ,'','','');
|
|
all_record = 'NO';
|
|
all_record_count=0;
|
|
}
|
|
}
|
|
|
|
|
|
if (active_display==1)
|
|
{
|
|
check_s = check_n.toString();
|
|
if ( (check_s.match(/00$/)) || (check_n<2) )
|
|
{
|
|
// check_for_conf_calls();
|
|
}
|
|
}
|
|
if (check_n<2)
|
|
{
|
|
}
|
|
else
|
|
{
|
|
// check_for_live_calls();
|
|
check_s = check_n.toString();
|
|
}
|
|
if ( (blind_monitoring_now > 0) && ( (blind_monitor_warning=='ALERT') || (blind_monitor_warning=='NOTICE') || (blind_monitor_warning=='AUDIO') || (blind_monitor_warning=='ALERT_NOTICE') || (blind_monitor_warning=='ALERT_AUDIO') || (blind_monitor_warning=='NOTICE_AUDIO') || (blind_monitor_warning=='ALL') ) )
|
|
{
|
|
if ( (blind_monitor_warning=='NOTICE') || (blind_monitor_warning=='ALERT_NOTICE') || (blind_monitor_warning=='NOTICE_AUDIO') || (blind_monitor_warning=='ALL') )
|
|
{
|
|
document.getElementById("blind_monitor_notice_span_contents").innerHTML = blind_monitor_message + "<br />";
|
|
showDiv('blind_monitor_notice_span');
|
|
}
|
|
if (blind_monitoring_now_trigger > 0)
|
|
{
|
|
if ( (blind_monitor_warning=='ALERT') || (blind_monitor_warning=='ALERT_NOTICE')|| (blind_monitor_warning=='ALERT_AUDIO') || (blind_monitor_warning=='ALL') )
|
|
{
|
|
document.getElementById("blind_monitor_alert_span_contents").innerHTML = blind_monitor_message;
|
|
showDiv('blind_monitor_alert_span');
|
|
}
|
|
if ( (blind_monitor_filename.length > 0) && ( (blind_monitor_warning=='AUDIO') || (blind_monitor_warning=='ALERT_AUDIO')|| (blind_monitor_warning=='NOTICE_AUDIO') || (blind_monitor_warning=='ALL') ) )
|
|
{
|
|
basic_originate_call(blind_monitor_filename,'NO','YES',session_id,'YES','','1','0','1');
|
|
}
|
|
blind_monitoring_now_trigger=0;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
hideDiv('blind_monitor_notice_span');
|
|
document.getElementById("blind_monitor_notice_span_contents").innerHTML = '';
|
|
hideDiv('blind_monitor_alert_span');
|
|
}
|
|
if (wrapup_seconds > 0)
|
|
{
|
|
document.getElementById("WrapupTimer").innerHTML = (wrapup_seconds - wrapup_counter);
|
|
wrapup_counter++;
|
|
if ( (wrapup_counter > wrapup_seconds) && ( (document.getElementById("WrapupBox").style.visibility == 'visible') || (FSCREENup > 0) ) )
|
|
{
|
|
wrapup_waiting=0;
|
|
if (FSCREENup > 0)
|
|
{hideDiv('FSCREENWrapupBox'); FSCREENup=0;}
|
|
else
|
|
{hideDiv('WrapupBox');}
|
|
if (document.vicidial_form.DispoSelectStop.checked==true)
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 0;
|
|
// alert('wrapup pause');
|
|
AutoDial_ReSume_PauSe("VDADpause");
|
|
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
}
|
|
VICIDiaL_pause_calling = 1;
|
|
if (dispo_check_all_pause != '1')
|
|
{
|
|
document.vicidial_form.DispoSelectStop.checked=false;
|
|
// alert("unchecking PAUSE");
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (auto_dial_level != '0')
|
|
{
|
|
AutoDialWaiting = 1;
|
|
// alert('wrapup ready');
|
|
AutoDial_ReSume_PauSe("VDADready","NEW_ID","WRAPUP");
|
|
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (safe_pause_counter > 0)
|
|
{
|
|
check_for_auto_incoming();
|
|
safe_pause_counter=(safe_pause_counter - 1);
|
|
}
|
|
}
|
|
if (consult_custom_wait > 0)
|
|
{
|
|
if (consult_custom_wait == '1')
|
|
{vcFormIFrame.document.form_custom_fields.submit();}
|
|
if (consult_custom_wait >= consult_custom_delay)
|
|
{SendManualDial('YES');}
|
|
else
|
|
{consult_custom_wait++;}
|
|
}
|
|
if (HKdispo_display < 1)
|
|
{
|
|
if (manual_auto_hotkey == "1")
|
|
{
|
|
if ( (waiting_on_dispo > 0) && (manual_auto_hotkey_wait < 10) )
|
|
{
|
|
manual_auto_hotkey_wait++;
|
|
// document.getElementById("debugbottomspan").innerHTML = "trigger next manual dial delay: " + manual_auto_hotkey_wait + "|" + waiting_on_dispo;
|
|
}
|
|
else
|
|
{
|
|
manual_auto_hotkey = 0;
|
|
if ( (dial_method == "INBOUND_MAN") || (dial_method == "MANUAL") )
|
|
{ManualDialNext('','','','','','0');}
|
|
}
|
|
}
|
|
if (manual_auto_hotkey > 1) {manual_auto_hotkey = (manual_auto_hotkey - 1);}
|
|
}
|
|
|
|
// resume after updatedispo received
|
|
if (updatedispo_resume_trigger == "1")
|
|
{
|
|
if (waiting_on_dispo == "0")
|
|
{
|
|
updatedispo_resume_trigger=0;
|
|
agent_log_id = AutoDial_ReSume_PauSe("VDADready","NEW_ID");
|
|
AutoDialWaiting = 1;
|
|
}
|
|
else
|
|
{
|
|
// document.getElementById("debugbottomspan").innerHTML = "waiting on dispo response to resume: " + waiting_on_dispo + "|" + updatedispo_resume_trigger;
|
|
}
|
|
}
|
|
if (alert_box_close_counter > 0)
|
|
{
|
|
alert_box_close_counter = (alert_box_close_counter - 1);
|
|
if (alert_box_close_counter < 1)
|
|
{hideDiv('AlertBox');}
|
|
}
|
|
}
|
|
setTimeout("all_refresh()", refresh_interval);
|
|
}
|
|
function all_refresh()
|
|
{
|
|
epoch_sec++;
|
|
check_n++;
|
|
even++;
|
|
if (even > 1)
|
|
{even=0;}
|
|
var year= t.getYear()
|
|
var month= t.getMonth()
|
|
month++;
|
|
var daym= t.getDate()
|
|
var hours = t.getHours();
|
|
var min = t.getMinutes();
|
|
var sec = t.getSeconds();
|
|
var regMSdate = new RegExp("MS_","g");
|
|
var regUSdate = new RegExp("US_","g");
|
|
var regEUdate = new RegExp("EU_","g");
|
|
var regALdate = new RegExp("AL_","g");
|
|
var regAMPMdate = new RegExp("AMPM","g");
|
|
if (year < 1000) {year+=1900}
|
|
if (month< 10) {month= "0" + month}
|
|
if (daym< 10) {daym= "0" + daym}
|
|
if (hours < 10) {hours = "0" + hours;}
|
|
if (min < 10) {min = "0" + min;}
|
|
if (sec < 10) {sec = "0" + sec;}
|
|
var Tyear = (year-2000);
|
|
filedate = year + "" + month + "" + daym + "-" + hours + "" + min + "" + sec;
|
|
tinydate = Tyear + "" + month + "" + daym + "" + hours + "" + min + "" + sec;
|
|
SQLdate = year + "-" + month + "-" + daym + " " + hours + ":" + min + ":" + sec;
|
|
|
|
var status_date = '';
|
|
var status_time = hours + ":" + min + ":" + sec;
|
|
if (vdc_header_date_format.match(regMSdate))
|
|
{
|
|
status_date = year + "-" + month + "-" + daym;
|
|
}
|
|
if (vdc_header_date_format.match(regUSdate))
|
|
{
|
|
status_date = month + "/" + daym + "/" + year;
|
|
}
|
|
if (vdc_header_date_format.match(regEUdate))
|
|
{
|
|
status_date = daym + "/" + month + "/" + year;
|
|
}
|
|
if (vdc_header_date_format.match(regALdate))
|
|
{
|
|
var statusmon='';
|
|
if (month == 1) {statusmon = "<?php echo _QXZ("JAN"); ?>";}
|
|
if (month == 2) {statusmon = "<?php echo _QXZ("FEB"); ?>";}
|
|
if (month == 3) {statusmon = "<?php echo _QXZ("MAR"); ?>";}
|
|
if (month == 4) {statusmon = "<?php echo _QXZ("APR"); ?>";}
|
|
if (month == 5) {statusmon = "<?php echo _QXZ("MAY"); ?>";}
|
|
if (month == 6) {statusmon = "<?php echo _QXZ("JUN"); ?>";}
|
|
if (month == 7) {statusmon = "<?php echo _QXZ("JLY"); ?>";}
|
|
if (month == 8) {statusmon = "<?php echo _QXZ("AUG"); ?>";}
|
|
if (month == 9) {statusmon = "<?php echo _QXZ("SEP"); ?>";}
|
|
if (month == 10) {statusmon = "<?php echo _QXZ("OCT"); ?>";}
|
|
if (month == 11) {statusmon = "<?php echo _QXZ("NOV"); ?>";}
|
|
if (month == 12) {statusmon = "<?php echo _QXZ("DEC"); ?>";}
|
|
|
|
status_date = statusmon + " " + daym;
|
|
}
|
|
if (vdc_header_date_format.match(regAMPMdate))
|
|
{
|
|
var AMPM = 'AM';
|
|
if (hours == 12) {AMPM = 'PM';}
|
|
if (hours == 0) {AMPM = 'AM'; hours = '12';}
|
|
if (hours > 12) {hours = (hours - 12); AMPM = 'PM';}
|
|
status_time = hours + ":" + min + ":" + sec + " " + AMPM;
|
|
}
|
|
|
|
document.getElementById("status").innerHTML = status_date + " " + status_time + display_message;
|
|
if (VD_live_customer_call==1)
|
|
{
|
|
var customer_gmt = parseFloat(document.vicidial_form.gmt_offset_now.value);
|
|
var AMPM = 'AM';
|
|
var customer_gmt_diff = (customer_gmt - local_gmt);
|
|
var UnixTimec = (UnixTime + (3600 * customer_gmt_diff));
|
|
var UnixTimeMSc = (UnixTimec * 1000);
|
|
c.setTime(UnixTimeMSc);
|
|
var Cyear= c.getYear()
|
|
var Cmon= c.getMonth()
|
|
Cmon++;
|
|
var Cdaym= c.getDate()
|
|
var Chours = c.getHours();
|
|
var Cmin = c.getMinutes();
|
|
var Csec = c.getSeconds();
|
|
if (Cyear < 1000) {Cyear+=1900}
|
|
if (Cmon < 10) {Cmon= "0" + Cmon}
|
|
if (Cdaym < 10) {Cdaym= "0" + Cdaym}
|
|
if (Chours < 10) {Chours = "0" + Chours;}
|
|
if ( (Cmin < 10) && (Cmin.length < 2) ) {Cmin = "0" + Cmin;}
|
|
if ( (Csec < 10) && (Csec.length < 2) ) {Csec = "0" + Csec;}
|
|
if (Cmin < 10) {Cmin = "0" + Cmin;}
|
|
if (Csec < 10) {Csec = "0" + Csec;}
|
|
VDRP_stage_seconds=0;
|
|
|
|
var customer_date = '';
|
|
var customer_time = Chours + ":" + Cmin + ":" + Csec;
|
|
if (vdc_customer_date_format.match(regMSdate))
|
|
{
|
|
customer_date = Cyear + "-" + Cmon + "-" + Cdaym;
|
|
}
|
|
if (vdc_customer_date_format.match(regUSdate))
|
|
{
|
|
customer_date = Cmon + "/" + Cdaym + "/" + Cyear;
|
|
}
|
|
if (vdc_customer_date_format.match(regEUdate))
|
|
{
|
|
customer_date = Cdaym + "/" + Cmon + "/" + Cyear;
|
|
}
|
|
if (vdc_customer_date_format.match(regALdate))
|
|
{
|
|
var customermon='';
|
|
if (Cmon == 1) {customermon = "<?php echo _QXZ("JAN"); ?>";}
|
|
if (Cmon == 2) {customermon = "<?php echo _QXZ("FEB"); ?>";}
|
|
if (Cmon == 3) {customermon = "<?php echo _QXZ("MAR"); ?>";}
|
|
if (Cmon == 4) {customermon = "<?php echo _QXZ("APR"); ?>";}
|
|
if (Cmon == 5) {customermon = "<?php echo _QXZ("MAY"); ?>";}
|
|
if (Cmon == 6) {customermon = "<?php echo _QXZ("JUN"); ?>";}
|
|
if (Cmon == 7) {customermon = "<?php echo _QXZ("JLY"); ?>";}
|
|
if (Cmon == 8) {customermon = "<?php echo _QXZ("AUG"); ?>";}
|
|
if (Cmon == 9) {customermon = "<?php echo _QXZ("SEP"); ?>";}
|
|
if (Cmon == 10) {customermon = "<?php echo _QXZ("OCT"); ?>";}
|
|
if (Cmon == 11) {customermon = "<?php echo _QXZ("NOV"); ?>";}
|
|
if (Cmon == 12) {customermon = "<?php echo _QXZ("DEC"); ?>";}
|
|
|
|
customer_date = customermon + " " + Cdaym + " ";
|
|
}
|
|
if (vdc_customer_date_format.match(regAMPMdate))
|
|
{
|
|
var AMPM = 'AM';
|
|
if (Chours == 12) {AMPM = 'PM';}
|
|
if (Chours == 0) {AMPM = 'AM'; Chours = '12';}
|
|
if (Chours > 12) {Chours = (Chours - 12); AMPM = 'PM';}
|
|
customer_time = Chours + ":" + Cmin + ":" + Csec + " " + AMPM;
|
|
}
|
|
|
|
var customer_local_time = customer_date + " " + customer_time;
|
|
document.getElementById("custdatetime").innerHTML = customer_local_time;
|
|
}
|
|
if ( (VDRP_stage=='PAUSED') && (VD_live_customer_call < 1) )
|
|
{
|
|
VDRP_stage_seconds++;
|
|
// document.getElementById("debugbottomspan").innerHTML = "PAUSED SECONDS " + VDRP_stage_seconds;
|
|
|
|
if ( (pause_max > 0) && (VDRP_stage_seconds > pause_max) )
|
|
{
|
|
LogouT('TIMEOUT','');
|
|
}
|
|
}
|
|
start_all_refresh();
|
|
|
|
if (check_n==2)
|
|
{
|
|
hideDiv('LoadingBox');
|
|
if (invalid_opener > 0)
|
|
{
|
|
refresh_interval = 7300000;
|
|
logout_stop_timeouts = 1;
|
|
showDiv('InvalidOpenerSpan');
|
|
}
|
|
}
|
|
}
|
|
function pause() // Pauses the refreshing of the lists
|
|
{active_display=2; display_message=" - <?php echo _QXZ("ACTIVE DISPLAY PAUSED"); ?> - ";}
|
|
function start() // resumes the refreshing of the lists
|
|
{active_display=1; display_message='';}
|
|
function faster() // lowers by 1000 milliseconds the time until the next refresh
|
|
{
|
|
if (refresh_interval>1001)
|
|
{refresh_interval=(refresh_interval - 1000);}
|
|
}
|
|
function slower() // raises by 1000 milliseconds the time until the next refresh
|
|
{
|
|
refresh_interval=(refresh_interval + 1000);
|
|
}
|
|
|
|
// functions to hide and show different DIVs
|
|
function showDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
divref = document.getElementById(divvar).style;
|
|
divref.visibility = 'visible';
|
|
}
|
|
}
|
|
function hideDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
divref = document.getElementById(divvar).style;
|
|
divref.visibility = 'hidden';
|
|
if (divvar == 'InternalChatPanel') // Clear the manager chat panel to prevent incoming messages from immediately being marked as read
|
|
{
|
|
document.getElementById('InternalChatIFrame').src='./agc_agent_manager_chat_interface.php?user='+user+'&pass='+orig_pass;
|
|
}
|
|
}
|
|
}
|
|
function clearDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
document.getElementById(divvar).innerHTML = '';
|
|
if (divvar == 'DiaLLeaDPrevieW')
|
|
{
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=\"checkbox\" name=\"LeadPreview\" size=\"1\" value=\"0\" /> <?php echo _QXZ("LEAD PREVIEW"); ?><br /></font>";
|
|
document.getElementById("DiaLLeaDPrevieWHide").innerHTML = buildDivHTML;
|
|
}
|
|
if (divvar == 'DiaLDiaLAltPhonE')
|
|
{
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=\"checkbox\" name=\"DiaLAltPhonE\" size=\"1\" value=\"0\" /> <?php echo _QXZ("ALT PHONE DIAL"); ?><br /></font>";
|
|
document.getElementById("DiaLDiaLAltPhonEHide").innerHTML = buildDivHTML;
|
|
}
|
|
if ( (DefaulTAlTDiaL == '1') || (alt_number_dialing == 'SELECTED') || (alt_number_dialing == 'SELECTED_TIMER_ALT') || (alt_number_dialing == 'SELECTED_TIMER_ADDR3') )
|
|
{document.vicidial_form.DiaLAltPhonE.checked=true;}
|
|
}
|
|
}
|
|
function buildDiv(divvar)
|
|
{
|
|
if (document.getElementById(divvar))
|
|
{
|
|
var buildDivHTML = "";
|
|
if (divvar == 'DiaLLeaDPrevieW')
|
|
{
|
|
document.getElementById("DiaLLeaDPrevieWHide").innerHTML = '';
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=\"checkbox\" name=\"LeadPreview\" size=\"1\" value=\"0\" /> <?php echo _QXZ("LEAD PREVIEW"); ?><br /></font>";
|
|
document.getElementById(divvar).innerHTML = buildDivHTML;
|
|
if (reselect_preview_dial==1)
|
|
{document.vicidial_form.LeadPreview.checked=true}
|
|
}
|
|
if (divvar == 'DiaLDiaLAltPhonE')
|
|
{
|
|
document.getElementById("DiaLDiaLAltPhonEHide").innerHTML = '';
|
|
var buildDivHTML = "<font class=\"preview_text\"> <input type=\"checkbox\" name=\"DiaLAltPhonE\" size=\"1\" value=\"0\" /> <?php echo _QXZ("ALT PHONE DIAL"); ?><br /></font>";
|
|
document.getElementById(divvar).innerHTML = buildDivHTML;
|
|
if (reselect_alt_dial==1)
|
|
{document.vicidial_form.DiaLAltPhonE.checked=true}
|
|
if ( (DefaulTAlTDiaL == '1') || (alt_number_dialing == 'SELECTED') || (alt_number_dialing == 'SELECTED_TIMER_ALT') || (alt_number_dialing == 'SELECTED_TIMER_ADDR3') )
|
|
{document.vicidial_form.DiaLAltPhonE.checked=true;}
|
|
}
|
|
}
|
|
}
|
|
|
|
function conf_channels_detail(divvar)
|
|
{
|
|
button_click_log = button_click_log + "" + SQLdate + "-----conf_channels_detail---" + divvar + "|";
|
|
if (divvar == 'SHOW')
|
|
{
|
|
conf_channels_xtra_display = 1;
|
|
document.getElementById("busycallsdisplay").innerHTML = "<a href=\"#\" onclick=\"conf_channels_detail('HIDE');\"><?php echo _QXZ("Hide conference call channel information"); ?></a>";
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0;
|
|
}
|
|
else
|
|
{
|
|
conf_channels_xtra_display = 0;
|
|
document.getElementById("busycallsdisplay").innerHTML = "<a href=\"#\" onclick=\"conf_channels_detail('SHOW');\"><?php echo _QXZ("Show conference call channel information"); ?></a><br /><br /> ";
|
|
document.getElementById("outboundcallsspan").innerHTML = '';
|
|
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
|
|
LMAcount=0;
|
|
}
|
|
}
|
|
|
|
function HotKeys(HKstate)
|
|
{
|
|
if ( (HKstate == 'ON') && (HKbutton_allowed == 1) )
|
|
{
|
|
showDiv('HotKeyEntriesBox');
|
|
hot_keys_active = 1;
|
|
document.getElementById("hotkeysdisplay").innerHTML = "<a href=\"#\" onMouseOut=\"HotKeys('OFF')\"><img src=\"./images/<?php echo _QXZ("vdc_XB_hotkeysactive.gif"); ?>\" border=\"0\" alt=\"HOT KEYS ACTIVE\" /></a>";
|
|
}
|
|
else
|
|
{
|
|
hideDiv('HotKeyEntriesBox');
|
|
hot_keys_active = 0;
|
|
document.getElementById("hotkeysdisplay").innerHTML = "<a href=\"#\" onMouseOver=\"HotKeys('ON')\"><img src=\"./images/<?php echo _QXZ("vdc_XB_hotkeysactive_OFF.gif"); ?>\" border=\"0\" alt=\"HOT KEYS INACTIVE\" /></a>";
|
|
}
|
|
}
|
|
|
|
function ViewComments(VCommstate,VCforcehide,VCspanname,VCMclick)
|
|
{
|
|
if (VCMclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----ViewComments---" + VCommstate + " " + VCforcehide + " " + VCspanname + "|";}
|
|
if ( (VCommstate == 'ON') )
|
|
{
|
|
showDiv('ViewCommentsBox');
|
|
if ( (qc_comment_history == 'CLICK_ALLOW_MINIMIZE') || (qc_comment_history == 'AUTO_OPEN_ALLOW_MINIMIZE') )
|
|
{
|
|
document.getElementById("ViewCommentsBox").style.top = '350px';
|
|
document.getElementById("ViewCommentsShowHide").innerHTML = "<a href=\"#\" onclick=\"ViewComments('OFF','','','YES');return false;\"><?php echo _QXZ("hide comment history"); ?></a> - <a href=\"#\" onclick=\"ViewComments('OFF','OFF','','YES');return false;\"><?php echo _QXZ("close"); ?></a>";
|
|
}
|
|
//view_comments_active = 1;
|
|
document.getElementById("viewcommentsdisplay").innerHTML = "<input type=\"button\" id='ViewCommentButton' onClick=\"ViewComments('OFF','','','YES')\" value=\"<?php echo _QXZ("HIDE"); ?>\" />";
|
|
if (comments_all_tabs == 'ENABLED')
|
|
{document.getElementById("otherviewcommentsdisplay").innerHTML = "<input type=\"button\" id='OtherViewCommentButton' onClick=\"ViewComments('OFF','','','YES')\" value=\"<?php echo _QXZ("HIDE"); ?>\" />";}
|
|
if (VCspanname == 'dispo')
|
|
{document.getElementById("dispoviewcommentsdisplay").innerHTML = "<input type=\"button\" id='DispoViewCommentButton' onClick=\"ViewComments('OFF','','dispo','YES')\" value=\"<?php echo _QXZ("HIDE"); ?>\" />";}
|
|
if (VCspanname == 'cb')
|
|
{document.getElementById("cbviewcommentsdisplay").innerHTML = "<input type=\"button\" id='CBViewCommentButton' onClick=\"ViewComments('OFF','','cb','YES')\" value=\"<?php echo _QXZ("HIDE"); ?>\" />";}
|
|
}
|
|
else
|
|
{
|
|
if ( (qc_comment_history == 'CLICK_ALLOW_MINIMIZE') || (qc_comment_history == 'AUTO_OPEN_ALLOW_MINIMIZE') )
|
|
{
|
|
document.getElementById("ViewCommentsBox").style.top = '<?php echo $CHheight ?>px';
|
|
document.getElementById("ViewCommentsShowHide").innerHTML = "<a href=\"#\" onclick=\"ViewComments('ON','','','YES');return false;\"><?php echo _QXZ("show comment history"); ?></a>";
|
|
if (VCforcehide == 'OFF')
|
|
{hideDiv('ViewCommentsBox');}
|
|
}
|
|
else
|
|
{hideDiv('ViewCommentsBox');}
|
|
//view_comments_active = 0;
|
|
document.getElementById("viewcommentsdisplay").innerHTML = "<input type=\"button\" id='ViewCommentButton' value='0' onClick=\"ViewComments('ON','','','YES')\">";
|
|
document.vicidial_form.ViewCommentButton.value = document.vicidial_form.audit_comments_button.value;
|
|
if (comments_all_tabs == 'ENABLED')
|
|
{
|
|
document.getElementById("otherviewcommentsdisplay").innerHTML = "<input type=\"button\" id='OtherViewCommentButton' value='0' onClick=\"ViewComments('ON','','','YES')\">";
|
|
document.vicidial_form.OtherViewCommentButton.value = document.vicidial_form.audit_comments_button.value;
|
|
}
|
|
if (VCspanname == 'dispo')
|
|
{document.getElementById("dispoviewcommentsdisplay").innerHTML = "<input type=\"button\" id='DispoViewCommentButton' onClick=\"ViewComments('ON','','dispo','YES')\" value='0' />";}
|
|
if (VCspanname == 'cb')
|
|
{document.getElementById("cbviewcommentsdisplay").innerHTML = "<input type=\"button\" id='CBViewCommentButton' onClick=\"ViewComments('ON','','cb','YES')\" value='0' />";}
|
|
}
|
|
}
|
|
|
|
function ShoWTransferMain(showxfervar,showoffvar,SXMclick)
|
|
{
|
|
if (SXMclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----ShoWTransferMain---" + showxfervar + " " + showoffvar + "|";}
|
|
if (VU_vicidial_transfers == '1')
|
|
{
|
|
XferAgentSelectLink();
|
|
|
|
if (showxfervar == 'ON')
|
|
{
|
|
var xfer_height = <?php echo $HTheight ?>;
|
|
if (alt_phone_dialing>0) {xfer_height = (xfer_height + 20);}
|
|
if ( (auto_dial_level == 0) && (manual_dial_preview == 1) ) {xfer_height = (xfer_height + 20);}
|
|
var X_xfer_height = xfer_height.toString();
|
|
var temp_xfer_height = X_xfer_height + 'px';
|
|
document.getElementById("TransferMain").style.top = temp_xfer_height;
|
|
HKbutton_allowed = 0;
|
|
showDiv('TransferMain');
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('OFF','YES','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_transferconf.gif"); ?>\" border=\"0\" alt=\"Transfer - Conference\" /></a>";
|
|
if ( (quick_transfer_button_enabled > 0) && (quick_transfer_button_locked < 1) )
|
|
{document.getElementById("QuickXfer").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_quickxfer_OFF.gif"); ?>\" border=\"0\" alt=\"QUICK TRANSFER\" />";}
|
|
if (custom_3way_button_transfer_enabled > 0)
|
|
{document.getElementById("CustomXfer").innerHTML = "<img src=\"./images/<?php echo _QXZ("vdc_LB_customxfer_OFF.gif"); ?>\" border=\"0\" alt=\"Custom Transfer\" />";}
|
|
}
|
|
else
|
|
{
|
|
HKbutton_allowed = 1;
|
|
hideDiv('TransferMain');
|
|
hideDiv('agentdirectlink');
|
|
if (showoffvar == 'YES')
|
|
{
|
|
document.getElementById("XferControl").innerHTML = "<a href=\"#\" onclick=\"ShoWTransferMain('ON','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_transferconf.gif"); ?>\" border=\"0\" alt=\"Transfer - Conference\" /></a>";
|
|
|
|
if ( (quick_transfer_button == 'IN_GROUP') || (quick_transfer_button == 'LOCKED_IN_GROUP') )
|
|
{
|
|
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRLOCAL','" + lastcustchannel + "','" + lastcustserverip + "','','','" + quick_transfer_button_locked + "','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_quickxfer.gif"); ?>\" border=\"0\" alt=\"QUICK TRANSFER\" /></a>";
|
|
}
|
|
if ( (quick_transfer_button == 'PRESET_1') || (quick_transfer_button == 'PRESET_2') || (quick_transfer_button == 'PRESET_3') || (quick_transfer_button == 'PRESET_4') || (quick_transfer_button == 'PRESET_5') || (quick_transfer_button == 'LOCKED_PRESET_1') || (quick_transfer_button == 'LOCKED_PRESET_2') || (quick_transfer_button == 'LOCKED_PRESET_3') || (quick_transfer_button == 'LOCKED_PRESET_4') || (quick_transfer_button == 'LOCKED_PRESET_5') )
|
|
{
|
|
document.getElementById("QuickXfer").innerHTML = "<a href=\"#\" onclick=\"mainxfer_send_redirect('XfeRBLIND','" + lastcustchannel + "','" + lastcustserverip + "','','','" + quick_transfer_button_locked + "','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_quickxfer.gif"); ?>\" border=\"0\" alt=\"QUICK TRANSFER\" /></a>";
|
|
}
|
|
if (custom_3way_button_transfer_enabled > 0)
|
|
{
|
|
document.getElementById("CustomXfer").innerHTML = "<a href=\"#\" onclick=\"custom_button_transfer();return false;\"><img src=\"./images/<?php echo _QXZ("vdc_LB_customxfer.gif"); ?>\" border=\"0\" alt=\"Custom Transfer\" /></a>";
|
|
}
|
|
}
|
|
}
|
|
if (three_way_call_cid == 'AGENT_CHOOSE')
|
|
{
|
|
if ( (active_group_alias.length < 1) && (LIVE_default_group_alias.length > 1) && (LIVE_caller_id_number.length > 3) )
|
|
{
|
|
active_group_alias = LIVE_default_group_alias;
|
|
cid_choice = LIVE_caller_id_number;
|
|
}
|
|
document.getElementById("XfeRDiaLGrouPSelecteD").innerHTML = "<font size=\"1\" face=\"Arial,Helvetica\"><?php echo _QXZ("Group Alias:"); ?> " + active_group_alias + "</font>";
|
|
document.getElementById("XfeRCID").innerHTML = "<a href=\"#\" onclick=\"GroupAliasSelectContent_create('1');\"><font size=\"1\" face=\"Arial,Helvetica\"><?php echo _QXZ("Click Here to Choose a Group Alias"); ?></font></a>";
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("XfeRCID").innerHTML = "";
|
|
document.getElementById("XfeRDiaLGrouPSelecteD").innerHTML = "";
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (showxfervar != 'OFF')
|
|
{
|
|
alert_box("<?php echo _QXZ("YOU DO NOT HAVE PERMISSIONS TO TRANSFER CALLS"); ?>");
|
|
}
|
|
}
|
|
}
|
|
|
|
function MainPanelToFront(resumevar,MPFclick)
|
|
{
|
|
if (MPFclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----MainPanelToFront---" + resumevar + "|";}
|
|
document.getElementById("MainTable").style.backgroundColor="<?php echo $MAIN_COLOR ?>";
|
|
document.getElementById("MaiNfooter").style.backgroundColor="<?php echo $MAIN_COLOR ?>";
|
|
var CBMPheight = '<?php echo $CBheight ?>px';
|
|
document.getElementById("CallbacksButtons").style.top = CBMPheight;
|
|
document.getElementById("CallbacksButtons").style.left = '300px';
|
|
if ( (OtherTab == '1') && (comments_all_tabs == 'ENABLED') )
|
|
{
|
|
OtherTab='0';
|
|
var test_otcx = document.vicidial_form.other_tab_comments.value;
|
|
if (test_otcx.length > 0)
|
|
{document.vicidial_form.comments.value = document.vicidial_form.other_tab_comments.value}
|
|
hideDiv('OtherTabCommentsSpan');
|
|
}
|
|
hideDiv('ScriptPanel');
|
|
hideDiv('ScriptRefresH');
|
|
hideDiv('FormPanel');
|
|
hideDiv('FormRefresH');
|
|
hideDiv('EmailPanel');
|
|
hideDiv('EmailRefresH');
|
|
hideDiv('CustomerChatPanel');
|
|
hideDiv('CustomerChatRefresH');
|
|
hideDiv('InternalChatPanel');
|
|
showDiv('MainPanel');
|
|
ShoWGenDerPulldown();
|
|
|
|
if (resumevar != 'NO')
|
|
{
|
|
if (alt_phone_dialing == 1)
|
|
{
|
|
buildDiv('DiaLDiaLAltPhonE');
|
|
|
|
if ( (alt_number_dialing == 'SELECTED') || (alt_number_dialing == 'SELECTED_TIMER_ALT') || (alt_number_dialing == 'SELECTED_TIMER_ADDR3') )
|
|
{
|
|
document.vicidial_form.DiaLAltPhonE.checked=true;
|
|
}
|
|
}
|
|
else
|
|
{clearDiv('DiaLDiaLAltPhonE');}
|
|
if (pause_after_next_call != 'ENABLED')
|
|
{clearDiv('NexTCalLPausE');}
|
|
if (auto_dial_level == 0)
|
|
{
|
|
if (auto_dial_alt_dial==1)
|
|
{
|
|
auto_dial_alt_dial=0;
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_manual_HTML;
|
|
if (manual_dial_preview == 1)
|
|
{buildDiv('DiaLLeaDPrevieW');}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (dial_method == "INBOUND_MAN")
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif"); ?>\" border=\"0\" alt=\"You are paused\" /></a><br /><a href=\"#\" onclick=\"ManualDialNext('','','','','','0','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_dialnextnumber.gif"); ?>\" border=\"0\" alt=\"Dial Next Number\" /></a>";
|
|
if (manual_dial_preview == 1)
|
|
{buildDiv('DiaLLeaDPrevieW');}
|
|
}
|
|
else
|
|
{
|
|
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
|
|
clearDiv('DiaLLeaDPrevieW');
|
|
}
|
|
}
|
|
}
|
|
panel_bgcolor='<?php echo $MAIN_COLOR ?>';
|
|
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
}
|
|
|
|
function ScriptPanelToFront(SPFclick)
|
|
{
|
|
if (SPFclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----ScriptPanelToFront---|";}
|
|
var CBSPheight = '<?php echo $QLheight ?>px';
|
|
document.getElementById("CallbacksButtons").style.top = CBSPheight;
|
|
document.getElementById("CallbacksButtons").style.left = '340px';
|
|
showDiv('ScriptPanel');
|
|
showDiv('ScriptRefresH');
|
|
if ( (OtherTab == '0') && (comments_all_tabs == 'ENABLED') )
|
|
{
|
|
OtherTab='1';
|
|
var test_otc = document.vicidial_form.comments.value;
|
|
if (test_otc.length > 0)
|
|
{document.vicidial_form.other_tab_comments.value = document.vicidial_form.comments.value}
|
|
showDiv('OtherTabCommentsSpan');
|
|
}
|
|
hideDiv('FormPanel');
|
|
hideDiv('FormRefresH');
|
|
hideDiv('EmailPanel');
|
|
hideDiv('EmailRefresH');
|
|
hideDiv('CustomerChatPanel');
|
|
hideDiv('CustomerChatRefresH');
|
|
hideDiv('InternalChatPanel');
|
|
document.getElementById("MainTable").style.backgroundColor="<?php echo $SCRIPT_COLOR ?>";
|
|
document.getElementById("MaiNfooter").style.backgroundColor="<?php echo $SCRIPT_COLOR ?>";
|
|
panel_bgcolor='<?php echo $SCRIPT_COLOR ?>';
|
|
// document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
|
|
HidEGenDerPulldown();
|
|
}
|
|
|
|
function FormPanelToFront(FPFclick)
|
|
{
|
|
if (FPFclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----FormPanelToFront---|";}
|
|
var CBFPheight = '<?php echo $QLheight ?>px';
|
|
document.getElementById("CallbacksButtons").style.top = CBFPheight;
|
|
document.getElementById("CallbacksButtons").style.left = '340px';
|
|
showDiv('FormPanel');
|
|
showDiv('FormRefresH');
|
|
if ( (OtherTab == '0') && (comments_all_tabs == 'ENABLED') )
|
|
{
|
|
OtherTab='1';
|
|
var test_otc = document.vicidial_form.comments.value;
|
|
if (test_otc.length > 0)
|
|
{document.vicidial_form.other_tab_comments.value = document.vicidial_form.comments.value}
|
|
showDiv('OtherTabCommentsSpan');
|
|
}
|
|
hideDiv('EmailPanel');
|
|
hideDiv('EmailRefresH');
|
|
hideDiv('CustomerChatPanel');
|
|
hideDiv('CustomerChatRefresH');
|
|
hideDiv('InternalChatPanel');
|
|
document.getElementById("MainTable").style.backgroundColor="<?php echo $FORM_COLOR ?>";
|
|
document.getElementById("MaiNfooter").style.backgroundColor="<?php echo $FORM_COLOR ?>";
|
|
panel_bgcolor='<?php echo $FORM_COLOR ?>';
|
|
// document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
|
|
HidEGenDerPulldown();
|
|
}
|
|
function EmailPanelToFront(EPFclick)
|
|
{
|
|
if (EPFclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----EmailPanelToFront---|";}
|
|
var CBFPheight = '<?php echo $QLheight ?>px';
|
|
document.getElementById("CallbacksButtons").style.top = CBFPheight;
|
|
document.getElementById("CallbacksButtons").style.left = '340px';
|
|
hideDiv('FormPanel');
|
|
hideDiv('FormRefresH');
|
|
showDiv('EmailPanel');
|
|
showDiv('EmailRefresH');
|
|
hideDiv('CustomerChatPanel');
|
|
hideDiv('CustomerChatRefresH');
|
|
hideDiv('InternalChatPanel');
|
|
if ( (OtherTab == '0') && (comments_all_tabs == 'ENABLED') )
|
|
{
|
|
OtherTab='1';
|
|
var test_otc = document.vicidial_form.comments.value;
|
|
if (test_otc.length > 0)
|
|
{document.vicidial_form.other_tab_comments.value = document.vicidial_form.comments.value}
|
|
showDiv('OtherTabCommentsSpan');
|
|
}
|
|
document.getElementById("MainTable").style.backgroundColor="<?php echo $FORM_COLOR ?>";
|
|
document.getElementById("MaiNfooter").style.backgroundColor="<?php echo $FORM_COLOR ?>";
|
|
panel_bgcolor='<?php echo $FORM_COLOR ?>';
|
|
// document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
|
|
HidEGenDerPulldown();
|
|
}
|
|
function CustomerChatPanelToFront(CPFclick)
|
|
{
|
|
if (CPFclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----CustomerChatPanelToFront---|";}
|
|
var CBFPheight = '<?php echo $QLheight ?>px';
|
|
document.getElementById("CallbacksButtons").style.top = CBFPheight;
|
|
document.getElementById("CallbacksButtons").style.left = '360px';
|
|
hideDiv('FormPanel');
|
|
hideDiv('FormRefresH');
|
|
hideDiv('EmailPanel');
|
|
hideDiv('EmailRefresH');
|
|
showDiv('CustomerChatPanel');
|
|
showDiv('CustomerChatRefresH');
|
|
hideDiv('InternalChatPanel');
|
|
document.getElementById("MainTable").style.backgroundColor="<?php echo $FORM_COLOR ?>";
|
|
document.getElementById("MaiNfooter").style.backgroundColor="<?php echo $FORM_COLOR ?>";
|
|
panel_bgcolor='<?php echo $FORM_COLOR ?>';
|
|
// document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
|
|
HidEGenDerPulldown();
|
|
}
|
|
|
|
function InternalChatPanelToFront(IPFclick)
|
|
{
|
|
if (IPFclick=='YES')
|
|
{button_click_log = button_click_log + "" + SQLdate + "-----InternalChatPanelToFront---|";}
|
|
var CBFPheight = '<?php echo $QLheight ?>px';
|
|
document.getElementById("CallbacksButtons").style.top = CBFPheight;
|
|
document.getElementById("CallbacksButtons").style.left = '360px';
|
|
hideDiv('FormPanel');
|
|
hideDiv('FormRefresH');
|
|
hideDiv('EmailPanel');
|
|
hideDiv('EmailRefresH');
|
|
hideDiv('CustomerChatPanel');
|
|
hideDiv('CustomerChatRefresH');
|
|
showDiv('InternalChatPanel');
|
|
document.getElementById("MainTable").style.backgroundColor="<?php echo $FORM_COLOR ?>";
|
|
document.getElementById("MaiNfooter").style.backgroundColor="<?php echo $FORM_COLOR ?>";
|
|
panel_bgcolor='<?php echo $FORM_COLOR ?>';
|
|
// document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
|
|
|
|
HidEGenDerPulldown();
|
|
}
|
|
|
|
function HidEGenDerPulldown()
|
|
{
|
|
if (hide_gender < 1)
|
|
{
|
|
var gIndex = 0;
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
if (genderValue == 'M') {var gIndex = 1;}
|
|
if (genderValue == 'F') {var gIndex = 2;}
|
|
document.getElementById("GENDERhideFORieALT").innerHTML = "<select size=\"1\" name=\"gender_list\" class=\"cust_form\" id=\"gender_list\"><option value=\"U\"><?php echo _QXZ("U - Undefined"); ?></option><option value=\"M\"><?php echo _QXZ("M - Male"); ?></option><option value=\"F\"><?php echo _QXZ("F - Female"); ?></option></select>";
|
|
document.getElementById("GENDERhideFORie").innerHTML = '';
|
|
document.getElementById("gender_list").selectedIndex = gIndex;
|
|
}
|
|
}
|
|
|
|
function ShoWGenDerPulldown()
|
|
{
|
|
if (hide_gender < 1)
|
|
{
|
|
var gIndex = 0;
|
|
var genderIndex = document.getElementById("gender_list").selectedIndex;
|
|
var genderValue = document.getElementById('gender_list').options[genderIndex].value;
|
|
if (genderValue == 'M') {var gIndex = 1;}
|
|
if (genderValue == 'F') {var gIndex = 2;}
|
|
document.getElementById("GENDERhideFORie").innerHTML = "<select size=\"1\" name=\"gender_list\" class=\"cust_form\" id=\"gender_list\"><option value=\"U\"><?php echo _QXZ("U - Undefined"); ?></option><option value=\"M\"><?php echo _QXZ("M - Male"); ?></option><option value=\"F\"><?php echo _QXZ("F - Female"); ?></option></select>";
|
|
document.getElementById("GENDERhideFORieALT").innerHTML = '';
|
|
document.getElementById("gender_list").selectedIndex = gIndex;
|
|
}
|
|
}
|
|
|
|
</script>
|
|
|
|
|
|
<style type="text/css">
|
|
<!--
|
|
div.scroll_calllog {height: <?php echo $CQheight ?>px; width: <?php echo $MNwidth ?>px; overflow: scroll;}
|
|
div.scroll_callback {height: 300px; width: <?php echo $MNwidth ?>px; overflow: scroll;}
|
|
div.scroll_callback_auto {height: 300px; width: <?php echo $MNwidth ?>px; overflow: auto;}
|
|
div.scroll_script {height: <?php echo $SSheight ?>px; width: <?php echo $SDwidth ?>px; background: transparent; overflow: auto; font-size: 12px; font-family: sans-serif;}
|
|
div.noscroll_script {height: <?php echo $SSheight ?>px; width: <?php echo $SDwidth ?>px; background: #FFF5EC; overflow: hidden; font-size: 12px; font-family: sans-serif;}
|
|
-->
|
|
</style>
|
|
</head>
|
|
<?php
|
|
|
|
$zi=2;
|
|
|
|
?>
|
|
<body onload="begin_all_refresh();" onunload="BrowserCloseLogout();">
|
|
|
|
<form name=vicidial_form id=vicidial_form onsubmit="return false;">
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:300;" id="LoadingBox">
|
|
<table border="0" bgcolor="white" width="<?php echo $JS_browser_width ?>px" height="<?php echo $JS_browser_height ?>px"><tr><td align="center" valign="top">
|
|
<br />
|
|
<br />
|
|
<font class="loading_text"><?php echo _QXZ("Loading..."); ?></font>
|
|
<br />
|
|
<br />
|
|
<img src="./images/<?php echo _QXZ("agent_loading_animation.gif"); ?>" height="206px" width="206px" alt="<?php echo _QXZ("Loading..."); ?>" />
|
|
<br />
|
|
<br />
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<!-- ZZZZZZZZZZZZ header -->
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="Header">
|
|
<table border="0" cellpadding="0" cellspacing="0" bgcolor="white" width="<?php echo $MNwidth ?>px" marginwidth="0" marginheight="0" leftmargin="0" topmargin="0" valign="top" align="left">
|
|
<tr valign="top" align="left"><td colspan="3" valign="top" align="left">
|
|
<input type="hidden" name="extension" id="extension" />
|
|
<input type="hidden" name="custom_field_values" id="custom_field_values" value="" />
|
|
<input type="hidden" name="FORM_LOADED" id="FORM_LOADED" value="0" />
|
|
<font class="queue_text">
|
|
<a href="#" onclick="start_all_refresh();"><font class="queue_text"><?php echo _QXZ("Logged in as User"); ?></font></a><?php
|
|
echo _QXZ(": %1s on Phone: %2s",0,'',$VD_login,$SIP_user);
|
|
if ($on_hook_agent == 'Y')
|
|
{echo "(<a href=\"#\" onclick=\"NoneInSessionCalL();return false;\">"._QXZ("ring")."</a>)";}
|
|
echo " "._QXZ("to campaign").": $VD_campaign ";
|
|
?> <span id="agentchannelSPAN"></span></font></td>
|
|
<td colspan="3" valign="top" align="right"><font class="body_text">
|
|
<?php if ($territoryCT > 0) {echo "<a href=\"#\" onclick=\"OpeNTerritorYSelectioN();return false;\">"._QXZ("TERRITORIES")."</a> \n";} ?>
|
|
<?php if ($INgrpCT > 0) {echo "<a href=\"#\" onclick=\"OpeNGrouPSelectioN();return false;\">"._QXZ("GROUPS")."</a> \n";} ?>
|
|
<?php echo "<a href=\"#\" onclick=\"NormalLogout();return false;needToConfirmExit = false;\">"._QXZ("LOGOUT")."</a>\n"; ?>
|
|
</font></td></tr>
|
|
</table>
|
|
</span>
|
|
|
|
<!-- ZZZZZZZZZZZZ tabs -->
|
|
<span style="position:absolute;left:0px;top:13px;z-index:<?php $zi++; echo $zi ?>;" id="Tabs">
|
|
<table border="0" bgcolor="#FFFFFF" width="<?php echo $MNwidth ?>px" height="30px">
|
|
<tr valign="top" align="left">
|
|
<td align="left" width="115px" bgcolor="#<?php echo $SSstd_row5_background ?>"><a href="#" onclick="MainPanelToFront('NO','YES');"><img src="<?php echo $selected_logo ?>" alt="MAIN" width="115px" height="30px" border="0" /></a></td>
|
|
<td align="left" width="67px"><a href="#" onclick="ScriptPanelToFront('YES');"><img src="./images/<?php echo _QXZ("vdc_tab_script.gif"); ?>" alt="SCRIPT" width="67px" height="30px" border="0" /></a></td>
|
|
<?php if ($custom_fields_enabled > 0)
|
|
{echo "<td align=\"left\" width=\"67px\"><a href=\"#\" onclick=\"FormPanelToFront('YES');\"><img src=\"./images/"._QXZ("vdc_tab_form.gif")."\" alt=\"FORM\" width=\"67px\" height=\"30px\" border=\"0\" /></a></td>\n";}
|
|
?>
|
|
<?php if ($email_enabled > 0)
|
|
{echo "<td align=\"left\" width=\"67px\"><a href=\"#\" onclick=\"EmailPanelToFront('YES');\"><img src=\"./images/"._QXZ("vdc_tab_email.gif")."\" alt=\"EMAIL\" width=\"67px\" height=\"30px\" border=\"0\" /></a></td>\n";}
|
|
?>
|
|
<?php if ($chat_enabled > 0)
|
|
{
|
|
# INTERNAL CHAT
|
|
echo "<td align=\"left\" width=\"67px\"><a href=\"#\" onclick=\"InternalChatContentsLoad('YES');\"><img src=\"./images/"._QXZ("vdc_tab_chat_internal.gif")."\" name='InternalChatImg' alt=\"CHAT\" width=\"67px\" height=\"30px\" border=\"0\"/></a></td>\n";
|
|
|
|
# CUSTOMER CHAT
|
|
echo "<td align=\"left\" width=\"67px\"><a href=\"#\" onclick=\"CustomerChatPanelToFront('1', 'YES');\"><img src=\"./images/"._QXZ("vdc_tab_chat_customer.gif")."\" name='CustomerChatImg' alt=\"CHAT\" width=\"67px\" height=\"30px\" border=\"0\"/></a></td>\n";
|
|
}
|
|
?>
|
|
<td width="<?php echo $HSwidth ?>px" valign="middle" align="center"><font class="body_tiny"> <span id="status"><?php echo _QXZ("LIVE"); ?></span> <?php echo _QXZ("session ID:"); ?> <span id="sessionIDspan"></span></font><br><font class="body_text"> <span id="AgentStatusCalls"></span> <span id="AgentStatusEmails"></span></font></td>
|
|
<td width="109px"><img src="./images/<?php echo _QXZ("agc_live_call_OFF.gif"); ?>" name="livecall" alt="Live Call" width="109px" height="30px" border="0" /></td>
|
|
</tr>
|
|
</table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="WelcomeBoxA">
|
|
<table border="0" bgcolor="#FFFFFF" width="<?php echo $CAwidth ?>px" height="<?php echo $HKwidth ?>px"><tr><td align="center"><br /><span id="WelcomeBoxAt"><?php echo _QXZ("Agent Screen"); ?></span></td></tr></table>
|
|
</span>
|
|
|
|
|
|
<!-- BEGIN ********* Here is the main VICIDIAL display panel -->
|
|
<span style="position:absolute;left:0px;top:46px;z-index:<?php $zi++; echo $zi ?>;" id="MainPanel">
|
|
<table border="0" bgcolor="<?php echo $MAIN_COLOR ?>" width="<?php echo $MNwidth ?>px" id="MainTable">
|
|
<tr><td colspan="3">
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{
|
|
echo "<img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";
|
|
}
|
|
$alt_phone_selected='';
|
|
if ( ($alt_number_dialing=='SELECTED') or ($alt_number_dialing=='SELECTED_TIMER_ALT') or ($alt_number_dialing=='SELECTED_TIMER_ADDR3') )
|
|
{$alt_phone_selected='CHECKED';}
|
|
?>
|
|
<span id="post_phone_time_diff_span"><b><font color="red"><span id="post_phone_time_diff_span_contents"></span></font></b></span>
|
|
<font class="body_text"> <?php echo _QXZ("STATUS:"); ?> <span id="MainStatuSSpan"></span><span id=timer_alt_display></span><span id=manual_auto_next_display></span></font></td></tr>
|
|
<tr><td colspan="3"><span id="busycallsdebug"></span></td></tr>
|
|
<tr><td width="150px" align="left" valign="top">
|
|
<font class="body_text"><center>
|
|
<span style="background-color: #CCFFCC" id="DiaLControl"><a href="#" onclick="ManualDialNext('','','','','','0','','','YES');"><img src="./images/<?php echo _QXZ("vdc_LB_dialnextnumber_OFF.gif"); ?>" border="0" alt="Dial Next Number" /></a></span><br />
|
|
<span id="ManualQueueNotice"></span>
|
|
<span id="ManualQueueChoice"></span>
|
|
<span id="DiaLLeaDPrevieW"><font class="preview_text"> <input type="checkbox" name="LeadPreview" size="1" value="0" /> <?php echo _QXZ("LEAD PREVIEW"); ?><br /></font></span>
|
|
<span id="DiaLDiaLAltPhonE"><font class="preview_text"> <input type="checkbox" name="DiaLAltPhonE" size="1" value="0" <?php echo $alt_phone_selected ?>/><?php echo _QXZ(" ALT PHONE DIAL"); ?><br /></font></span>
|
|
<font class="skb_text"><span id="NexTCalLPausE"> <a href="#" onclick="next_call_pause_click();return false;"><?php echo _QXZ("Next Call Pause"); ?></a> <br /></span></font>
|
|
|
|
<!--
|
|
<?php
|
|
if ( ($manual_dial_preview) and ($auto_dial_level==0) )
|
|
{echo "<font class=\"preview_text\"> <input type=\"checkbox\" name=\"LeadPreview\" size=\"1\" value=\"0\" /> LEAD PREVIEW<br /></font>";}
|
|
if ( ($alt_phone_dialing) and ($auto_dial_level==0) )
|
|
{echo "<font class=\"preview_text\"> <input type=\"checkbox\" name=\"DiaLAltPhonE\" size=\"1\" value=\"0\" /> ALT PHONE DIAL<br /></font>";}
|
|
?> -->
|
|
<?php echo _QXZ("RECORDING FILE:"); ?><br />
|
|
</center>
|
|
<font class="body_tiny"><span id="RecorDingFilename"></span></font><br />
|
|
<?php echo _QXZ("RECORD ID:"); ?> <font class="body_small"><span id="RecorDID"></span></font><br />
|
|
<center>
|
|
<!-- <a href=\"#\" onclick=\"conf_send_recording('MonitorConf','" + head_conf + "','','','');return false;\">Record</a> -->
|
|
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="RecorDControl"><a href="#" onclick="conf_send_recording('MonitorConf',session_id,'','','','YES');return false;"><img src="./images/<?php echo _QXZ("vdc_LB_startrecording.gif"); ?>" border="0" alt="Start Recording" /></a></span><br />
|
|
<span id="SpacerSpanA"><img src="./images/<?php echo _QXZ("blank.gif"); ?>" width="145px" height="16px" border="0" /></span><br />
|
|
<span style="background-color: #FFFFFF" id="WebFormSpan"><img src="./images/<?php echo _QXZ("vdc_LB_webform_OFF.gif"); ?>" border="0" alt="Web Form" /></span><br />
|
|
<?php
|
|
if ($enable_second_webform > 0)
|
|
{echo "<span style=\"background-color: #FFFFFF\" id=\"WebFormSpanTwo\"><img src=\"./images/"._QXZ("vdc_LB_webform_two_OFF.gif")."\" border=\"0\" alt=\"Web Form 2\" /></span><br />\n";}
|
|
if ($enable_third_webform > 0)
|
|
{echo "<span style=\"background-color: #FFFFFF\" id=\"WebFormSpanThree\"><img src=\"./images/"._QXZ("vdc_LB_webform_three_OFF.gif")."\" border=\"0\" alt=\"Web Form 3\" /></span><br />\n";}
|
|
?>
|
|
<font class="body_small_bold"><span id="ParkCounterSpan"> </span></font><br />
|
|
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="ParkControl"><img src="./images/<?php echo _QXZ("vdc_LB_parkcall_OFF.gif"); ?>" border="0" alt="Park Call" /></span><br />
|
|
<?php
|
|
if ( ($ivr_park_call=='ENABLED') or ($ivr_park_call=='ENABLED_PARK_ONLY') )
|
|
{echo "<span style=\"background-color: $MAIN_COLOR\" id=\"ivrParkControl\"><img src=\"./images/"._QXZ("vdc_LB_ivrparkcall_OFF.gif")."\" border=\"0\" alt=\"IVR Park Call\" /></span><br />\n";}
|
|
else
|
|
{echo "<span style=\"background-color: $MAIN_COLOR\" id=\"ivrParkControl\"></span>\n";}
|
|
?>
|
|
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="XferControl"><img src="./images/<?php echo _QXZ("vdc_LB_transferconf_OFF.gif"); ?>" border="0" alt="Transfer - Conference" /></span><br />
|
|
|
|
<?php
|
|
if ($quick_transfer_button_enabled > 0)
|
|
{echo "<span style=\"background-color: $MAIN_COLOR\" id=\"QuickXfer\"><img src=\"./images/"._QXZ("vdc_LB_quickxfer_OFF.gif")."\" border=\"0\" alt=\"Quick Transfer\" /></span><br />\n";}
|
|
if ($custom_3way_button_transfer_enabled > 0)
|
|
{echo "<span style=\"background-color: $MAIN_COLOR\" id=\"CustomXfer\"><img src=\"./images/"._QXZ("vdc_LB_customxfer_OFF.gif")."\" border=\"0\" alt=\"Custom Transfer\" /></span><br />\n";}
|
|
?>
|
|
|
|
<span id="ReQueueCall"></span>
|
|
|
|
<?php
|
|
if ($call_requeue_button > 0)
|
|
{echo "<br />\n";}
|
|
?>
|
|
|
|
<span id="SpacerSpanC"><img src="./images/<?php echo _QXZ("blank.gif"); ?>" width="145px" height="16px" border="0" /></span><br />
|
|
<span style="background-color: #FFCCFF" id="HangupControl"><img src="./images/<?php echo _QXZ("vdc_LB_hangupcustomer_OFF.gif"); ?>" border="0" alt="Hangup Customer" /></span><br />
|
|
<span id="SpacerSpanD"><img src="./images/<?php echo _QXZ("blank.gif"); ?>" width="145px" height="16px" border="0" /></span><br />
|
|
<div class="text_input" id="SendDTMFdiv"><span style="background-color: <?php echo $MAIN_COLOR ?>" id="SendDTMF"><a href="#" onclick="SendConfDTMF(session_id,'YES');return false;"><img src="./images/<?php echo _QXZ("vdc_LB_senddtmf.gif"); ?>" border="0" alt="Send DTMF" align="bottom" /></a> <input type="text" size="5" name="conf_dtmf" class="cust_form" value="" maxlength="50" /></div></span><br />
|
|
</center>
|
|
</font>
|
|
</td>
|
|
<td width="<?php echo $SDwidth ?>px" align="left" valign="top">
|
|
<input type="hidden" name="lead_id" id="lead_id" value="" />
|
|
<input type="hidden" name="list_id" id="list_id" value="" />
|
|
<input type="hidden" name="entry_list_id" id="entry_list_id" value="" />
|
|
<input type="hidden" name="list_name" id="list_name" value="" />
|
|
<input type="hidden" name="list_description" id="list_description" value="" />
|
|
<input type="hidden" name="called_count" id="called_count" value="" />
|
|
<input type="hidden" name="rank" id="rank" value="" />
|
|
<input type="hidden" name="owner" id="owner" value="" />
|
|
<input type="hidden" name="gmt_offset_now" id="gmt_offset_now" value="" />
|
|
<input type="hidden" name="gender" id="gender" value="" />
|
|
<input type="hidden" name="date_of_birth" id="date_of_birth" value="" />
|
|
<input type="hidden" name="country_code" id="country_code" value="" />
|
|
<input type="hidden" name="uniqueid" id="uniqueid" value="" />
|
|
<input type="hidden" name="callserverip" id="callserverip" value="" />
|
|
<input type="hidden" name="SecondS" id="SecondS" value="" />
|
|
<input type="hidden" name="email_row_id" id="email_row_id" value="" />
|
|
<input type="hidden" name="chat_id" id="chat_id" value="" />
|
|
<input type="hidden" name="customer_chat_id" id="customer_chat_id" value="" />
|
|
|
|
<!-- ZZZZZZZZZZZZ customer info -->
|
|
|
|
<span class="text_input" id="MainPanelCustInfo">
|
|
<table><tr>
|
|
<td align="right"></td>
|
|
<td align="left"><font class="body_text"> <?php echo _QXZ("Customer Time:"); ?> <span name="custdatetime" id="custdatetime" class="log_title"> </span> <?php echo _QXZ("Channel:"); ?> <span name="callchannel" id="callchannel" class="cust_form"> </span></font></td>
|
|
</tr><tr>
|
|
<td colspan="2" align="center"> <font class="body_text"><?php echo _QXZ("Customer Information:"); ?></font> <span id="CusTInfOSpaN"></span>
|
|
<?php
|
|
if ( ($agent_lead_search == 'ENABLED') or ($agent_lead_search == 'LIVE_CALL_INBOUND') or ($agent_lead_search == 'LIVE_CALL_INBOUND_AND_MANUAL') )
|
|
{echo "<font class=\"body_text\"><a href=\"#\" onclick=\"OpeNSearcHForMDisplaYBox();return false;\">"._QXZ("LEAD SEARCH")."</a></font>";}
|
|
?>
|
|
</td>
|
|
</tr><tr>
|
|
<td align="left" colspan="2">
|
|
|
|
<table width="550px"><tr>
|
|
<td align="right"><font class="body_text">
|
|
<?php
|
|
$required_fields = '|';
|
|
|
|
if ($label_title == '---HIDE---')
|
|
{echo "</td><td align=\"left\" colspan=\"5\"><input type=\"hidden\" name=\"title\" id=\"title\" value=\"\" />";}
|
|
else
|
|
{
|
|
$title_readonly='';
|
|
if (preg_match("/---READONLY---/",$label_title))
|
|
{$title_readonly='readonly="readonly"'; $label_title = preg_replace("/---READONLY---/","",$label_title);}
|
|
else
|
|
{
|
|
if (preg_match("/---REQUIRED---/",$label_title))
|
|
{$required_fields .= "title|"; $label_title = preg_replace("/---REQUIRED---/","",$label_title);}
|
|
}
|
|
echo "$label_title: </td><td align=\"left\" colspan=\"5\"><font class=\"body_text\"><input type=\"text\" size=\"4\" name=\"title\" id=\"title\" maxlength=\"$MAXtitle\" class=\"cust_form\" value=\"\" $title_readonly />";
|
|
}
|
|
if ($label_first_name == '---HIDE---')
|
|
{echo " <input type=\"hidden\" name=\"first_name\" id=\"first_name\" value=\"\" />";}
|
|
else
|
|
{
|
|
$first_name_readonly='';
|
|
if (preg_match("/---READONLY---/",$label_first_name))
|
|
{$first_name_readonly='readonly="readonly"'; $label_first_name = preg_replace("/---READONLY---/","",$label_first_name);}
|
|
else
|
|
{
|
|
if (preg_match("/---REQUIRED---/",$label_first_name))
|
|
{$required_fields .= "first_name|"; $label_first_name = preg_replace("/---REQUIRED---/","",$label_first_name);}
|
|
}
|
|
echo " $label_first_name: <input type=\"text\" size=\"17\" name=\"first_name\" id=\"first_name\" maxlength=\"$MAXfirst_name\" class=\"cust_form\" value=\"\" $first_name_readonly />";
|
|
}
|
|
if ($label_middle_initial == '---HIDE---')
|
|
{echo " <input type=\"hidden\" name=\"middle_initial\" id=\"middle_initial\" value=\"\" />";}
|
|
else
|
|
{
|
|
$middle_initial_readonly='';
|
|
if (preg_match("/---READONLY---/",$label_middle_initial))
|
|
{$middle_initial_readonly='readonly="readonly"'; $label_middle_initial = preg_replace("/---READONLY---/","",$label_middle_initial);}
|
|
else
|
|
{
|
|
if (preg_match("/---REQUIRED---/",$label_middle_initial))
|
|
{$required_fields .= "middle_initial|"; $label_middle_initial = preg_replace("/---REQUIRED---/","",$label_middle_initial);}
|
|
}
|
|
echo " $label_middle_initial: <input type=\"text\" size=\"1\" name=\"middle_initial\" id=\"middle_initial\" maxlength=\"$MAXmiddle_initial\" class=\"cust_form\" value=\"\" $middle_initial_readonly />";
|
|
}
|
|
if ($label_last_name == '---HIDE---')
|
|
{echo " <input type=\"hidden\" name=\"last_name\" id=\"last_name\" value=\"\" />";}
|
|
else
|
|
{
|
|
$last_name_readonly='';
|
|
if (preg_match("/---READONLY---/",$label_last_name))
|
|
{$last_name_readonly='readonly="readonly"'; $label_last_name = preg_replace("/---READONLY---/","",$label_last_name);}
|
|
else
|
|
{
|
|
if (preg_match("/---REQUIRED---/",$label_last_name))
|
|
{$required_fields .= "last_name|"; $label_last_name = preg_replace("/---REQUIRED---/","",$label_last_name);}
|
|
}
|
|
echo " $label_last_name: <input type=\"text\" size=\"23\" name=\"last_name\" id=\"last_name\" maxlength=\"$MAXlast_name\" class=\"cust_form\" value=\"\" $last_name_readonly />";
|
|
}
|
|
|
|
echo "</td></tr><tr><td align=\"right\"><font class=\"body_text\">";
|
|
|
|
if ($label_address1 == '---HIDE---')
|
|
{echo " </td><td align=\"left\" colspan=\"5\"><input type=\"hidden\" name=\"address1\" id=\"address1\" value=\"\" />";}
|
|
else
|
|
{
|
|
$address1_readonly='';
|
|
if (preg_match("/---READONLY---/",$label_address1))
|
|
{$address1_readonly='readonly="readonly"'; $label_address1 = preg_replace("/---READONLY---/","",$label_address1);}
|
|
else
|
|
{
|
|
if (preg_match("/---REQUIRED---/",$label_address1))
|
|
{$required_fields .= "address1|"; $label_address1 = preg_replace("/---REQUIRED---/","",$label_address1);}
|
|
}
|
|
echo "$label_address1: </td><td align=\"left\" colspan=5><font class=\"body_text\"><input type=\"text\" size=\"85\" name=\"address1\" id=\"address1\" maxlength=\"$MAXaddress1\" class=\"cust_form\" value=\"\" $address1_readonly />";
|
|
}
|
|
|
|
echo "</td></tr><tr><td align=\"right\"><font class=\"body_text\">";
|
|
|
|
if ($label_address2 == '---HIDE---')
|
|
{echo " </td><td align=\"left\"><input type=\"hidden\" name=\"address2\" id=\"address2\" value=\"\" />";}
|
|
else
|
|
{
|
|
$address2_readonly='';
|
|
if (preg_match("/---READONLY---/",$label_address2))
|
|
{$address2_readonly='readonly="readonly"'; $label_address2 = preg_replace("/---READONLY---/","",$label_address2);}
|
|
else
|
|
{
|
|
if (preg_match("/---REQUIRED---/",$label_address2))
|
|
{$required_fields .= "address2|"; $label_address2 = preg_replace("/---REQUIRED---/","",$label_address2);}
|
|
}
|
|
echo "$label_address2: </td><td align=\"left\"><font class=\"body_text\"><input type=\"text\" size=\"20\" name=\"address2\" id=\"address2\" maxlength=\"$MAXaddress2\" class=\"cust_form\" value=\"\" $address2_readonly />";
|
|
}
|
|
|
|
echo "</td><td align=\"right\"><font class=\"body_text\">";
|
|
|
|
if ($label_address3 == '---HIDE---')
|
|
{echo " </td><td align=\"left\" colspan=\"3\"><input type=\"hidden\" name=\"address3\" id=\"address3\" value=\"\" />";}
|
|
else
|
|
{
|
|
$address3_readonly='';
|
|
if (preg_match("/---READONLY---/",$label_address3))
|
|
{$address3_readonly='readonly="readonly"'; $label_address3 = preg_replace("/---READONLY---/","",$label_address3);}
|
|
else
|
|
{
|
|
if (preg_match("/---REQUIRED---/",$label_address3))
|
|
{$required_fields .= "address3|"; $label_address3 = preg_replace("/---REQUIRED---/","",$label_address3);}
|
|
}
|
|
echo "$label_address3: </td><td align=\"left\" colspan=\"3\"><font class=\"body_text\"><input type=\"text\" size=\"45\" name=\"address3\" id=\"address3\" maxlength=\"$MAXaddress3\" class=\"cust_form\" value=\"\" $address3_readonly />";
|
|
}
|
|
|
|
echo "</td></tr><tr><td align=\"right\"><font class=\"body_text\">";
|
|
|
|
if ($label_city == '---HIDE---')
|
|
{echo " </td><td align=\"left\"><input type=\"hidden\" name=\"city\" id=\"city\" value=\"\" />";}
|
|
else
|
|
{
|
|
$city_readonly='';
|
|
if (preg_match("/---READONLY---/",$label_city))
|
|
{$city_readonly='readonly="readonly"'; $label_city = preg_replace("/---READONLY---/","",$label_city);}
|
|
else
|
|
{
|
|
if (preg_match("/---REQUIRED---/",$label_city))
|
|
{$required_fields .= "city|"; $label_city = preg_replace("/---REQUIRED---/","",$label_city);}
|
|
}
|
|
echo "$label_city: </td><td align=\"left\"><font class=\"body_text\"><input type=\"text\" size=\"20\" name=\"city\" id=\"city\" maxlength=\"$MAXcity\" class=\"cust_form\" value=\"\" $city_readonly />";
|
|
}
|
|
|
|
echo "</td><td align=\"right\"><font class=\"body_text\">";
|
|
|
|
if ($label_state == '---HIDE---')
|
|
{echo " </td><td align=\"left\"><input type=\"hidden\" name=\"state\" id=\"state\" value=\"\" />";}
|
|
else
|
|
{
|
|
$state_readonly='';
|
|
if (preg_match("/---READONLY---/",$label_state))
|
|
{$state_readonly='readonly="readonly"'; $label_state = preg_replace("/---READONLY---/","",$label_state);}
|
|
else
|
|
{
|
|
if (preg_match("/---REQUIRED---/",$label_state))
|
|
{$required_fields .= "state|"; $label_state = preg_replace("/---REQUIRED---/","",$label_state);}
|
|
}
|
|
echo "$label_state: </td><td align=\"left\"><font class=\"body_text\"><input type=\"text\" size=\"4\" name=\"state\" id=\"state\" maxlength=\"$MAXstate\" class=\"cust_form\" value=\"\" $state_readonly />";
|
|
}
|
|
|
|
echo "</td><td align=\"right\"><font class=\"body_text\">";
|
|
|
|
if ($label_postal_code == '---HIDE---')
|
|
{echo " </td><td align=\"left\"><input type=\"hidden\" name=\"postal_code\" id=\"postal_code\" value=\"\" />";}
|
|
else
|
|
{
|
|
$postal_code_readonly='';
|
|
if (preg_match("/---READONLY---/",$label_postal_code))
|
|
{$postal_code_readonly='readonly="readonly"'; $label_postal_code = preg_replace("/---READONLY---/","",$label_postal_code);}
|
|
else
|
|
{
|
|
if (preg_match("/---REQUIRED---/",$label_postal_code))
|
|
{$required_fields .= "postal_code|"; $label_postal_code = preg_replace("/---REQUIRED---/","",$label_postal_code);}
|
|
}
|
|
echo "$label_postal_code: </td><td align=\"left\"><font class=\"body_text\"><input type=\"text\" size=\"14\" name=\"postal_code\" id=\"postal_code\" maxlength=\"$MAXpostal_code\" class=\"cust_form\" value=\"\" $postal_code_readonly />";
|
|
}
|
|
|
|
echo "</td></tr><tr><td align=\"right\"><font class=\"body_text\">";
|
|
|
|
if ($label_province == '---HIDE---')
|
|
{echo " </td><td align=\"left\"><input type=\"hidden\" name=\"province\" id=\"province\" value=\"\" />";}
|
|
else
|
|
{
|
|
$province_readonly='';
|
|
if (preg_match("/---READONLY---/",$label_province))
|
|
{$province_readonly='readonly="readonly"'; $label_province = preg_replace("/---READONLY---/","",$label_province);}
|
|
else
|
|
{
|
|
if (preg_match("/---REQUIRED---/",$label_province))
|
|
{$required_fields .= "province|"; $label_province = preg_replace("/---REQUIRED---/","",$label_province);}
|
|
}
|
|
echo "$label_province: </td><td align=\"left\"><font class=\"body_text\"><input type=\"text\" size=\"20\" name=\"province\" id=\"province\" maxlength=\"$MAXprovince\" class=\"cust_form\" value=\"\" $province_readonly />";
|
|
}
|
|
|
|
echo "</td><td align=\"right\"><font class=\"body_text\">";
|
|
|
|
if ($label_vendor_lead_code == '---HIDE---')
|
|
{echo " </td><td align=\"left\"><input type=\"hidden\" name=\"vendor_lead_code\" id=\"vendor_lead_code\" value=\"\" />";}
|
|
else
|
|
{
|
|
$vendor_lead_code_readonly='';
|
|
if (preg_match("/---READONLY---/",$label_vendor_lead_code))
|
|
{$vendor_lead_code_readonly='readonly="readonly"'; $label_vendor_lead_code = preg_replace("/---READONLY---/","",$label_vendor_lead_code);}
|
|
else
|
|
{
|
|
if (preg_match("/---REQUIRED---/",$label_vendor_lead_code))
|
|
{$required_fields .= "vendor_lead_code|"; $label_vendor_lead_code = preg_replace("/---REQUIRED---/","",$label_vendor_lead_code);}
|
|
}
|
|
echo "$label_vendor_lead_code: </td><td align=\"left\"><font class=\"body_text\"><input type=\"text\" size=\"15\" name=\"vendor_lead_code\" id=\"vendor_lead_code\" maxlength=\"$MAXvendor_lead_code\" class=\"cust_form\" value=\"\" $vendor_lead_code_readonly />";
|
|
}
|
|
|
|
echo "</td><td align=\"right\"><font class=\"body_text\">";
|
|
|
|
if ($label_gender == '---HIDE---')
|
|
{
|
|
echo "</td><td align=\"left\"><font class=\"body_text\"><span id=\"GENDERhideFORie\"><input type=\"hidden\" name=\"gender_list\" id=\"gender_list\" value=\"\" /></span>";
|
|
}
|
|
else
|
|
{
|
|
echo "$label_gender: </td><td align=\"left\"><font class=\"body_text\"><span id=\"GENDERhideFORie\"><select size=\"1\" name=\"gender_list\" class=\"cust_form\" id=\"gender_list\"><option value=\"U\">"._QXZ("U - Undefined")."</option><option value=\"M\">"._QXZ("M - Male")."</option><option value=\"F\">"._QXZ("F - Female")."</option></select></span>";
|
|
}
|
|
|
|
echo "</td></tr><tr><td align=\"right\"><font class=\"body_text\">";
|
|
|
|
if ($label_phone_number == '---HIDE---')
|
|
{
|
|
echo " </td><td align=\"left\"><input type=\"hidden\" name=\"phone_number\" id=\"phone_number\" value=\"\" />";
|
|
echo "<font class=\"body_text\"><span id=\"phone_numberDISP\"> </span></font>";
|
|
}
|
|
else
|
|
{
|
|
echo "$label_phone_number: </td><td align=\"left\"><font class=\"body_text\">";
|
|
|
|
if ( (preg_match('/Y/',$disable_alter_custphone)) or (preg_match('/HIDE/',$disable_alter_custphone)) )
|
|
{
|
|
echo "<font class=\"body_text\"><span id=\"phone_numberDISP\"> </span></font>";
|
|
echo "<input type=\"hidden\" name=\"phone_number\" id=\"phone_number\" value=\"\" />";
|
|
}
|
|
else
|
|
{
|
|
echo "<input type=\"text\" size=\"20\" name=\"phone_number\" id=\"phone_number\" maxlength=\"$MAXphone_number\" class=\"cust_form\" value=\"\" />";
|
|
}
|
|
}
|
|
|
|
echo "</td><td align=\"right\"><font class=\"body_text\">";
|
|
|
|
if ($label_phone_code == '---HIDE---')
|
|
{echo " </td><td align=\"left\"><input type=\"hidden\" name=\"phone_code\" id=\"phone_code\" value=\"\" />";}
|
|
else
|
|
{
|
|
$phone_code_readonly='';
|
|
if (preg_match("/---READONLY---/",$label_phone_code))
|
|
{$phone_code_readonly='readonly="readonly"'; $label_phone_code = preg_replace("/---READONLY---/","",$label_phone_code);}
|
|
else
|
|
{
|
|
if (preg_match("/---REQUIRED---/",$label_phone_code))
|
|
{$required_fields .= "phone_code|"; $label_phone_code = preg_replace("/---REQUIRED---/","",$label_phone_code);}
|
|
}
|
|
echo "$label_phone_code: </td><td align=\"left\"><font class=\"body_text\"><input type=\"text\" size=\"4\" name=\"phone_code\" id=\"phone_code\" maxlength=\"$MAXphone_code\" class=\"cust_form\" value=\"\" $phone_code_readonly />";
|
|
}
|
|
|
|
echo "</td><td align=\"right\"><font class=\"body_text\">";
|
|
|
|
if ($label_alt_phone == '---HIDE---')
|
|
{echo " </td><td align=\"left\"><input type=\"hidden\" name=\"alt_phone\" id=\"alt_phone\" value=\"\" />";}
|
|
else
|
|
{
|
|
$alt_phone_readonly='';
|
|
if (preg_match("/---READONLY---/",$label_alt_phone))
|
|
{$alt_phone_readonly='readonly="readonly"'; $label_alt_phone = preg_replace("/---READONLY---/","",$label_alt_phone);}
|
|
else
|
|
{
|
|
if (preg_match("/---REQUIRED---/",$label_alt_phone))
|
|
{$required_fields .= "alt_phone|"; $label_alt_phone = preg_replace("/---REQUIRED---/","",$label_alt_phone);}
|
|
}
|
|
echo "$label_alt_phone: </td><td align=\"left\"><font class=\"body_text\"><input type=\"text\" size=\"14\" name=\"alt_phone\" id=\"alt_phone\" maxlength=\"$MAXalt_phone\" class=\"cust_form\" value=\"\" $alt_phone_readonly />";
|
|
}
|
|
|
|
echo "</td></tr><tr><td align=\"right\"><font class=\"body_text\">";
|
|
|
|
if ($label_security_phrase == '---HIDE---')
|
|
{echo " </td><td align=\"left\"><input type=\"hidden\" name=\"security_phrase\" id=\"security_phrase\" value=\"\" />";}
|
|
else
|
|
{
|
|
$security_phrase_readonly='';
|
|
if (preg_match("/---READONLY---/",$label_security_phrase))
|
|
{$security_phrase_readonly='readonly="readonly"'; $label_security_phrase = preg_replace("/---READONLY---/","",$label_security_phrase);}
|
|
else
|
|
{
|
|
if (preg_match("/---REQUIRED---/",$label_security_phrase))
|
|
{$required_fields .= "security_phrase|"; $label_security_phrase = preg_replace("/---REQUIRED---/","",$label_security_phrase);}
|
|
}
|
|
echo "$label_security_phrase: </td><td align=\"left\"><font class=\"body_text\"><input type=\"text\" size=\"20\" name=\"security_phrase\" id=\"security_phrase\" maxlength=\"$MAXsecurity_phrase\" class=\"cust_form\" value=\"\" $security_phrase_readonly />";
|
|
}
|
|
|
|
echo "</td><td align=\"right\"><font class=\"body_text\">";
|
|
|
|
if ($label_email == '---HIDE---')
|
|
{echo " </td><td align=\"left\" colspan=\"3\"><input type=\"hidden\" name=\"email\" id=\"email\" value=\"\" />";}
|
|
else
|
|
{
|
|
$email_readonly='';
|
|
if (preg_match("/---READONLY---/",$label_email))
|
|
{$email_readonly='readonly="readonly"'; $label_email = preg_replace("/---READONLY---/","",$label_email);}
|
|
else
|
|
{
|
|
if (preg_match("/---REQUIRED---/",$label_email))
|
|
{$required_fields .= "email|"; $label_email = preg_replace("/---REQUIRED---/","",$label_email);}
|
|
}
|
|
echo "$label_email: </td><td align=\"left\" colspan=\"3\"><font class=\"body_text\"><input type=\"text\" size=\"45\" name=\"email\" id=\"email\" maxlength=\"$MAXemail\" class=\"cust_form\" value=\"\" $email_readonly />";
|
|
}
|
|
|
|
if (strlen($agent_display_fields) > 3)
|
|
{
|
|
echo "</td></tr><tr><td align=\"left\" colspan=\"5\"><font class=\"body_text\">";
|
|
|
|
if (preg_match("/entry_date/",$agent_display_fields))
|
|
{
|
|
echo _QXZ("Entry Date").": <font class=\"body_text\"><span id=\"entry_dateDISP\"> </span> </font>";
|
|
}
|
|
if (preg_match("/source_id/",$agent_display_fields))
|
|
{
|
|
echo _QXZ("Source ID").": <font class=\"body_text\"><span id=\"source_idDISP\"> </span> </font>";
|
|
}
|
|
if (preg_match("/date_of_birth/",$agent_display_fields))
|
|
{
|
|
echo _QXZ("Date of Birth").": <font class=\"body_text\"><span id=\"date_of_birthDISP\"> </span> </font>";
|
|
}
|
|
if (preg_match("/rank/",$agent_display_fields))
|
|
{
|
|
echo _QXZ("Rank").": <font class=\"body_text\"><span id=\"rankDISP\"> </span> </font>";
|
|
}
|
|
if (preg_match("/owner/",$agent_display_fields))
|
|
{
|
|
echo _QXZ("Owner").": <font class=\"body_text\"><span id=\"ownerDISP\"> </span> </font>";
|
|
}
|
|
if (preg_match("/last_local_call_time/",$agent_display_fields))
|
|
{
|
|
echo _QXZ("Last Call").": <font class=\"body_text\"><span id=\"last_local_call_timeDISP\"> </span> </font>";
|
|
}
|
|
}
|
|
|
|
echo "</td></tr><tr><td align=\"right\"><font class=\"body_text\">";
|
|
|
|
if ($label_comments == '---HIDE---')
|
|
{
|
|
echo " </td><td align=\"left\" colspan=5>";
|
|
echo "<input type=\"hidden\" name=\"comments\" id=\"comments\" value=\"\" />\n";
|
|
echo "<input type=\"hidden\" name=\"other_tab_comments\" id=\"other_tab_comments\" value=\"\" />\n";
|
|
echo "<input type=\"hidden\" name=\"dispo_comments\" id=\"dispo_comments\" value=\"\" />\n";
|
|
echo "<input type=\"hidden\" name=\"callback_comments\" id=\"callback_comments\" value=\"\" />\n";
|
|
echo "<span id='viewcommentsdisplay'><input type='button' id='ViewCommentButton' onClick=\"ViewComments('ON','','','YES')\" value='-"._QXZ("History")."-'/></span>\n";
|
|
echo "<span id='otherviewcommentsdisplay'><input type='button' id='OtherViewCommentButton' onClick=\"ViewComments('ON','','','YES')\" value='-"._QXZ("History")."-'/></span>\n";
|
|
}
|
|
else
|
|
{
|
|
echo "$label_comments: <br><span id='viewcommentsdisplay'><input type='button' id='ViewCommentButton' onClick=\"ViewComments('ON','','','YES')\" value='-"._QXZ("History")."-'/></span>
|
|
</td><td align=\"left\" colspan=\"5\"><font class=\"body_text\">";
|
|
if ( ($multi_line_comments) )
|
|
{echo "<textarea name=\"comments\" id=\"comments\" rows=\"2\" cols=\"85\" class=\"cust_form_text\" value=\"\"></textarea>\n";}
|
|
else
|
|
{echo "<input type=\"text\" size=\"65\" name=\"comments\" id=\"comments\" maxlength=\"255\" class=\"cust_form\" value=\"\" />\n";}
|
|
}
|
|
echo "</font></td>
|
|
</tr><tr><td align=\"right\"><font class=\"body_text\">\n";
|
|
|
|
if ($per_call_notes == 'ENABLED')
|
|
{
|
|
echo _QXZ("Call Notes: ");
|
|
if ($agent_call_log_view == '1')
|
|
{echo "<br /><span id=\"CallNotesButtons\"><a href=\"#\" onclick=\"VieWNotesLoG();return false;\">"._QXZ("view notes")."</a></span> ";}
|
|
echo "</td><td align=\"left\" colspan=\"5\"><font class=\"body_text\">";
|
|
echo "<textarea name=\"call_notes\" id=\"call_notes\" rows=\"2\" cols=\"85\" class=\"cust_form_text\" value=\"\"></textarea>\n";
|
|
}
|
|
else
|
|
{
|
|
echo " </td><td align=\"left\" colspan=5><input type=\"hidden\" name=\"call_notes\" id=\"call_notes\" value=\"\" /><span id=\"CallNotesButtons\"></span>\n";
|
|
}
|
|
|
|
echo "<input type=\"hidden\" name=\"required_fields\" id=\"required_fields\" value=\"$required_fields\" />\n";
|
|
|
|
?>
|
|
</font>
|
|
</td>
|
|
|
|
</tr></table></td>
|
|
</tr></table>
|
|
</span>
|
|
</font>
|
|
</td>
|
|
<td width="1" align="center">
|
|
</td>
|
|
</tr>
|
|
<tr><td align="left" colspan="3" height="<?php echo $BPheight ?>px">
|
|
</td></tr>
|
|
<tr><td align="left" colspan="3">
|
|
</td></tr>
|
|
</table>
|
|
</td></tr>
|
|
</table>
|
|
</span>
|
|
<!-- END ********* Here is the main VICIDIAL display panel -->
|
|
|
|
<!-- ZZZZZZZZZZZZ action links -->
|
|
|
|
<span style="position:absolute;left:0px;top:<?php echo $DBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="debugbottomspan"></span>
|
|
|
|
<span style="position:absolute;left:300px;top:<?php echo $MBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="DiaLlOgButtonspan">
|
|
<span id="ManuaLDiaLButtons"><font class="body_text"><span id="MDstatusSpan"><a href="#" onclick="NeWManuaLDiaLCalL('NO','','','','','YES');return false;"><?php echo _QXZ("MANUAL DIAL"); ?></a></span> <a href="#" onclick="NeWManuaLDiaLCalL('FAST','','','','','YES');return false;"><?php echo _QXZ("FAST DIAL"); ?></a></span> </font>
|
|
<span id="CallLogButtons"><font class="body_text"><span id="CallLogLinkSpan"><a href="#" onclick="VieWCalLLoG();return false;"><?php echo _QXZ("VIEW CALL LOG"); ?></a></span><br /></font></span>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:550px;top:<?php echo $CBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="PauseCodeButtons"><font class="body_text">
|
|
<span id="PauseCodeLinkSpan"></span> <br />
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:0px;top:<?php echo $PBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="MaiNfooterspan">
|
|
<span id="blind_monitor_notice_span"><b><font color="red"> <span id="blind_monitor_notice_span_contents"></span></font></b></span>
|
|
<table bgcolor="<?php echo $MAIN_COLOR ?>" id="MaiNfooter" width="<?php echo $MNwidth ?>px"><tr height="32px"><td height="32px"><font face="Arial,Helvetica" size="1"><?php echo _QXZ("VERSION:"); ?> <?php echo $version ?> <?php echo _QXZ("BUILD:"); ?> <?php echo $build ?> <?php echo _QXZ("Server:"); ?> <?php echo $server_ip ?> </font><br />
|
|
<font class="body_small">
|
|
<span id="busycallsdisplay"><a href="#" onclick="conf_channels_detail('SHOW');"><?php echo _QXZ("Show conference call channel information"); ?></a>
|
|
<br /><br /> </span></font></td><td align="right" height="32px">
|
|
</td></tr>
|
|
<tr><td colspan="3"><span id="outboundcallsspan"></span></td></tr>
|
|
<tr><td colspan="3"><font class="body_small"><span id="AgentAlertSpan">
|
|
<?php
|
|
if ( (preg_match('/ON/',$VU_alert_enabled)) and ($AgentAlert_allowed > 0) )
|
|
{echo "<a href=\"#\" onclick=\"alert_control('OFF');return false;\">"._QXZ("Alert is ON")."</a>";}
|
|
else
|
|
{echo "<a href=\"#\" onclick=\"alert_control('ON');return false;\">"._QXZ("Alert is OFF")."</a>";}
|
|
?>
|
|
</span></font></td></tr>
|
|
<tr><td colspan="3">
|
|
<font class="body_small">
|
|
</font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:<?php echo $SCwidth ?>px;top:<?php echo $SCheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="SecondSspan"><font class="body_text"> <?php echo _QXZ("seconds:"); ?>
|
|
<span id="SecondSDISP"> </span></font>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:5px;top:<?php echo $CBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="VolumeControlSpan"><span id="VolumeUpSpan"><img src="./images/<?php echo _QXZ("vdc_volume_up_off.gif"); ?>" border="0" /></span><br /><span id="VolumeDownSpan"><img src="./images/<?php echo _QXZ("vdc_volume_down_off.gif"); ?>" border="0" /></span>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:35px;top:<?php echo $CBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="AgentStatusSpan"><font class="body_text">
|
|
<?php echo _QXZ("Your Status:"); ?> <span id="AgentStatusStatus"></span> <br /><?php echo _QXZ("Calls Dialing:"); ?> <span id="AgentStatusDiaLs"></span>
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:<?php echo $PDwidth ?>px;top:<?php echo $AMheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="AgentMuteANDPreseTDiaL"><font class="body_text">
|
|
<?php
|
|
if ($PreseT_DiaL_LinKs)
|
|
{
|
|
echo "<a href=\"#\" onclick=\"DtMf_PreSet_a_DiaL('NO','YES');return false;\"><font class=\"body_tiny\">"._QXZ("D1 - DIAL")."</font></a>\n";
|
|
echo " \n";
|
|
echo "<a href=\"#\" onclick=\"DtMf_PreSet_b_DiaL('NO','YES');return false;\"><font class=\"body_tiny\">"._QXZ("D2 - DIAL")."</font></a>\n";
|
|
}
|
|
else {echo "<br />\n";}
|
|
?>
|
|
<br /><br /> <br />
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:0px;top:<?php echo $CQheight ?>px;width:<?php echo $MNwidth ?>px;overflow:scroll;z-index:<?php $zi++; echo $zi ?>;background-color:<?php echo $SIDEBAR_COLOR ?>;" id="callsinqueuedisplay"><table cellpadding="0" cellspacing="0" border="0"><tr><td width="5px" rowspan="2"> </td><td align="center"><font class="body_text"><?php echo _QXZ("Calls In Queue:"); ?> </font></td></tr><tr><td align="center"><span id="callsinqueuelist"> </span></td></tr></table></span>
|
|
|
|
<font class="body_small"><span style="position:absolute;left:<?php echo $CLwidth ?>px;top:<?php echo $QLheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="callsinqueuelink">
|
|
<?php
|
|
if ($view_calls_in_queue > 0)
|
|
{
|
|
if ($view_calls_in_queue_launch > 0)
|
|
{echo "<a href=\"#\" onclick=\"show_calls_in_queue('HIDE');\">"._QXZ("Hide Calls In Queue")."</a>\n";}
|
|
else
|
|
{echo "<a href=\"#\" onclick=\"show_calls_in_queue('SHOW');\">"._QXZ("Show Calls In Queue")."</a>\n";}
|
|
}
|
|
?>
|
|
</span></font>
|
|
|
|
<span style="position:absolute;left:300px;top:<?php echo $CBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="CallbacksButtons"><font class="body_text">
|
|
<span id="CBstatusSpan"><?php echo _QXZ("X ACTIVE CALLBACKS"); ?></span> <br />
|
|
</font></span>
|
|
|
|
<span style="position:absolute;left:500px;top:<?php echo $AMheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="OtherTabCommentsSpan">
|
|
<?php
|
|
if ( ($comments_all_tabs == 'ENABLED') and ($label_comments != '---HIDE---') )
|
|
{
|
|
$zi++;
|
|
echo "<table cellspacing=4 cellpadding=0><tr><td align=\"right\"><font class=\"body_text\">\n";
|
|
echo "$label_comments: <br><span id='otherviewcommentsdisplay'><input type='button' id='OtherViewCommentButton' onClick=\"ViewComments('ON','','','YES')\" value='-"._QXZ("History")."-'/></span>
|
|
</font></td><td align=\"left\"><font class=\"body_text\">";
|
|
if ( ($multi_line_comments) )
|
|
{echo "<textarea name=\"other_tab_comments\" id=\"other_tab_comments\" rows=\"2\" cols=\"65\" class=\"cust_form_text\" value=\"\"></textarea>\n";}
|
|
else
|
|
{echo "<input type=\"text\" size=\"65\" name=\"other_tab_comments\" id=\"other_tab_comments\" maxlength=\"255\" class=\"cust_form\" value=\"\" />\n";}
|
|
echo "</td></tr></table>\n";
|
|
}
|
|
else
|
|
{
|
|
echo "<input type=\"hidden\" name=\"other_tab_comments\" id=\"other_tab_comments\" value=\"\" />\n";
|
|
}
|
|
?>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:<?php echo $SBwidth ?>px;top:<?php echo $AVTheight ?>px;height:500px;overflow:scroll;z-index:<?php $zi++; echo $zi ?>;background-color:<?php echo $SIDEBAR_COLOR ?>;" id="AgentViewSpan"><table cellpadding="0" cellspacing="0" border="0"><tr><td width="5px" rowspan="2"> </td><td align="center"><font class="body_text">
|
|
<?php echo _QXZ("Other Agents Status:"); ?> </font></td></tr><tr><td align="center"><span id="AgentViewStatus"> </span></td></tr></table></span>
|
|
|
|
<?php
|
|
$zi++;
|
|
if ($webphone_location == 'bar')
|
|
{
|
|
echo "<span style=\"position:absolute;left:0px;top:46px;height:".$webphone_height."px;width=".$webphone_width."px;overflow:hidden;z-index:$zi;background-color:$SIDEBAR_COLOR;\" id=\"webphoneSpan\"><span id=\"webphonecontent\" style=\"overflow:hidden;\">$webphone_content</span></span>\n";
|
|
}
|
|
else
|
|
{
|
|
echo "<span style=\"position:absolute;left:" . $SBwidth . "px;top:15px;height:500px;overflow:scroll;z-index:$zi;background-color:$SIDEBAR_COLOR;\" id=\"webphoneSpan\"><table cellpadding=\"$webphone_pad\" cellspacing=\"0\" border=\"0\"><tr><td width=\"5px\" rowspan=\"2\"> </td><td align=\"center\"><font class=\"body_text\">
|
|
Web Phone: </font></td></tr><tr><td align=\"center\"><span id=\"webphonecontent\">$webphone_content</span></td></tr></table></span>\n";
|
|
}
|
|
?>
|
|
|
|
|
|
<span style="position:absolute;left:<?php echo $SCwidth ?>px;top:<?php echo $SLheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="AgentViewLinkSpan"><table cellpadding="0" cellspacing="0" border="0" width="91px"><tr><td align="right"><font class="body_small"><span id="AgentViewLink"><a href="#" onclick="AgentsViewOpen('AgentViewSpan','open');return false;"><?php echo _QXZ("Agents View +"); ?></a></span></font></td></tr></table></span>
|
|
|
|
<?php
|
|
if ($is_webphone=='Y')
|
|
{
|
|
?>
|
|
|
|
<span style="position:absolute;left:<?php echo $SBwidth ?>px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="webphoneLinkSpan"><table cellpadding="0" cellspacing="0" border="0" width="120px"><tr><td align="right"><font class="body_small"><span id="webphoneLink"> <a href="#" onclick="webphoneOpen('webphoneSpan','close');return false;"><?php echo _QXZ("WebPhone View -"); ?></a></span></font></td></tr></table></span>
|
|
|
|
<?php
|
|
}
|
|
?>
|
|
|
|
<font class="body_small"><span style="position:absolute;left:200px;top:<?php echo $CBheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="dialableleadsspan">
|
|
<?php
|
|
if ($agent_display_dialable_leads > 0)
|
|
{
|
|
echo _QXZ("Dialable Leads:")."<br /> \n";
|
|
}
|
|
?>
|
|
</span></font>
|
|
|
|
<span style="position:absolute;left:<?php echo $MUwidth ?>px;top:<?php echo $SLheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="AgentMuteSpan"></span>
|
|
|
|
<span style="position:absolute;left:154px;top:<?php echo $SFheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="ScriptPanel">
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<table border="0" bgcolor="<?php echo $SCRIPT_COLOR ?>" width="<?php echo $SSwidth ?>px" height="<?php echo $SSheight ?>px"><tr><td align="left" valign="top"><font class="sb_text"><div class="noscroll_script" id="ScriptContents"><?php echo _QXZ("AGENT SCRIPT"); ?></div></font></td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:<?php echo $AMwidth ?>px;top:<?php echo $SRheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="ScriptRefresH">
|
|
<a href="#" onclick="RefresHScript('','YES')"><font class="body_small"><?php echo _QXZ("refresh"); ?></font></a>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:154px;top:<?php echo $SFheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="FormPanel">
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<table border="0" bgcolor="<?php echo $SCRIPT_COLOR ?>" width="<?php echo $SSwidth ?>px" height="<?php echo $SSheight ?>px"><tr><td align="left" valign="top"><font class="sb_text"><div class="noscroll_script" id="FormContents"><iframe src="./vdc_form_display.php?lead_id=&list_id=&stage=WELCOME" style="background-color:transparent;" scrolling="auto" frameborder="0" allowtransparency="true" id="vcFormIFrame" name="vcFormIFrame" width="<?php echo $SDwidth ?>px" height="<?php echo $SSheight ?>px" STYLE="z-index:<?php $zi++; echo $zi ?>"> </iframe></div></font></td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:154px;top:<?php echo $SFheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="EmailPanel">
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<table border="0" bgcolor="<?php echo $SCRIPT_COLOR ?>" width="<?php echo $SSwidth ?>px" height="<?php echo $SSheight ?>px"><tr><td align="left" valign="top"><font class="sb_text"><div class="noscroll_script" id="EmailContents"><iframe src="./vdc_email_display.php?lead_id=&list_id=&stage=WELCOME" style="background-color:transparent;" scrolling="auto" frameborder="0" allowtransparency="true" id="vcEmailIFrame" name="vcEmailIFrame" width="<?php echo $SDwidth ?>px" height="<?php echo $SSheight ?>px" STYLE="z-index:<?php $zi++; echo $zi ?>"> </iframe></div></font></td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:154px;top:<?php echo $SFheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="CustomerChatPanel">
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<table border="0" bgcolor="<?php echo $SCRIPT_COLOR ?>" width="<?php echo $SSwidth ?>px" height="<?php echo $SSheight ?>px"><tr><td align="left" valign="top"><font class="sb_text"><div class="noscroll_script" id="ChatContents"><iframe src="./vdc_chat_display.php?lead_id=&list_id=&dial_method=<?php echo $dial_method; ?>&stage=WELCOME&server_ip=<?php echo $server_ip; ?>&user=<?php echo $VD_login.$VARchatgroupsURL ?>" style="background-color:transparent;" scrolling="auto" frameborder="0" allowtransparency="true" id="CustomerChatIFrame" name="CustomerChatIFrame" width="<?php echo $SDwidth ?>px" height="<?php echo $SSheight ?>px" STYLE="z-index:<?php $zi++; echo $zi ?>"> </iframe></div></font></td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:154px;top:<?php echo $SFheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="InternalChatPanel">
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<table border="0" bgcolor="<?php echo $SCRIPT_COLOR ?>" width="<?php echo $SSwidth ?>px" height="<?php echo $SSheight ?>px"><tr><td align="left" valign="top"><font class="sb_text"><div class="noscroll_script" id="InternalChatContents"><iframe src="./agc_agent_manager_chat_interface.php?user=<?php echo $VD_login; ?>&pass=<?php echo $VD_pass; ?>" style="background-color:transparent;" scrolling="auto" frameborder="0" allowtransparency="true" id="InternalChatIFrame" name="InternalChatIFrame" width="<?php echo $SDwidth ?>px" height="<?php echo $SSheight ?>px" STYLE="z-index:<?php $zi++; echo $zi ?>"> </iframe></div></font></td></tr></table>
|
|
</span>
|
|
|
|
|
|
<span style="position:absolute;left:<?php $tempAMwidth = ($AMwidth - 15); echo $tempAMwidth ?>px;top:<?php echo $SRheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="FormRefresH">
|
|
<a href="#" onclick="FormContentsLoad('YES')"><font class="body_small"><?php echo _QXZ("reset form"); ?></font></a>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:<?php echo $AMwidth ?>px;top:<?php echo $SRheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="EmailRefresH">
|
|
<a href="#" onclick="EmailContentsLoad('YES')"><font class="body_small"><?php echo _QXZ("refresh"); ?></font></a>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:5px;top:<?php echo $HTheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="HotKeyActionBox">
|
|
<table border="0" bgcolor="#FFDD99" width="<?php echo $HCwidth ?>px" height="70px">
|
|
<tr bgcolor="#FFEEBB"><td height="70px"><font class="sh_text"> <?php echo _QXZ("Lead Dispositioned As:"); ?> </font><br /><br /><center>
|
|
<font class="sd_text"><span id="HotKeyDispo"> - </span></font>
|
|
<span id="HKWrapupTimer"></span><span id="HKWrapupBypass"></span>
|
|
<span id="HKWrapupMessage"></span>
|
|
</center>
|
|
</td>
|
|
</tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:5px;top:<?php echo $HTheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="HotKeyEntriesBox">
|
|
<table border="0" bgcolor="#FFDD99" width="<?php echo $HCwidth ?>px" height="70px">
|
|
<tr bgcolor="#FFEEBB"><td width="200px"><font class="sh_text"> <?php echo _QXZ("Disposition Hot Keys:"); ?> </font></td><td colspan="2">
|
|
<font class="body_small"><?php echo _QXZ("When active, simply press the keyboard key for the desired disposition for this call. The call will then be hungup and dispositioned automatically:"); ?></font></td></tr><tr>
|
|
<td width="200px"><font class="sk_text">
|
|
<span id="HotKeyBoxA"><?php echo $HKboxA ?></span>
|
|
</font></td>
|
|
<td width="200px"><font class="sk_text">
|
|
<span id="HotKeyBoxB"><?php echo $HKboxB ?></span>
|
|
</font></td>
|
|
<td><font class="sk_text">
|
|
<span id="HotKeyBoxC"><?php echo $HKboxC ?></span>
|
|
</font></td>
|
|
</tr></table>
|
|
</span>
|
|
|
|
<?php if ( ($HK_statuses_camp > 0) && ($user_level>=$HKuser_level) && ($VU_hotkeys_active > 0) ) { ?>
|
|
<span style="position:absolute;left:<?php echo $HKwidth ?>px;top:<?php echo $HKheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="hotkeysdisplay"><a href="#" onMouseOver="HotKeys('ON')"><img src="./images/<?php echo _QXZ("vdc_XB_hotkeysactive_OFF.gif"); ?>" border="0" alt="HOT KEYS INACTIVE" /></a></span>
|
|
<?php } ?>
|
|
|
|
|
|
<span style="position:absolute;left:157px;top:<?php echo $HTheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="TransferMain">
|
|
<table bgcolor="#CCCCFF" width="<?php echo $SDwidth ?>px">
|
|
<tr valign="top">
|
|
<td align="left" height="30px">
|
|
<span class="text_input" id="TransferMaindiv">
|
|
<font class="body_text">
|
|
<img src="./images/<?php echo _QXZ("vdc_XB_header.gif"); ?>" border="0" alt="Transfer - Conference" style="vertical-align:middle" /> <span id="XfeRDiaLGrouPSelecteD"></span> <span id="XfeRCID"></span><br />
|
|
|
|
<table cellpadding="0" cellspacing="1" border="0">
|
|
<tr>
|
|
<td align="left" colspan="3">
|
|
<span id="XfeRGrouPLisT"><select size="1" name="XfeRGrouP" id="XfeRGrouP" class="cust_form" onChange="XferAgentSelectLink();return false;"><option>-- <?php echo _QXZ("SELECT A GROUP TO SEND YOUR CALL TO"); ?> --</option></select></span>
|
|
|
|
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="LocalCloser"><img src="./images/<?php echo _QXZ("vdc_XB_localcloser_OFF.gif"); ?>" border="0" alt="LOCAL CLOSER" style="vertical-align:middle" /></span>
|
|
</td>
|
|
<td align="left">
|
|
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="HangupXferLine"><img src="./images/<?php echo _QXZ("vdc_XB_hangupxferline_OFF.gif"); ?>" border="0" alt="Hangup Xfer Line" style="vertical-align:middle" /></span>
|
|
|
|
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="ParkXferLine"><img src="./images/<?php echo _QXZ("vdc_XB_parkxferline_OFF.gif"); ?>" border="0" alt="Park Xfer Line" style="vertical-align:middle" /></span>
|
|
</td>
|
|
</tr>
|
|
|
|
<tr>
|
|
<td align="left" colspan="2">
|
|
<img src="./images/<?php echo _QXZ("vdc_XB_seconds.gif"); ?>" border="0" alt="seconds" style="vertical-align:middle" /><input type="text" size="2" name="xferlength" id="xferlength" maxlength="4" class="cust_form" readonly="readonly" />
|
|
|
|
<img src="./images/<?php echo _QXZ("vdc_XB_channel.gif"); ?>" border="0" alt="channel" style="vertical-align:middle" /><input type="text" size="12" name="xferchannel" id="xferchannel" maxlength="200" class="cust_form" readonly="readonly" />
|
|
</td>
|
|
<td align="left">
|
|
<span id="consultative_checkbox"><input type="checkbox" name="consultativexfer" id="consultativexfer" size="1" value="0"><font class="body_tiny"> <?php echo _QXZ("CONSULTATIVE"); ?> </font></span>
|
|
</td>
|
|
<td align="left">
|
|
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="HangupBothLines"><a href="#" onclick="bothcall_send_hangup('YES');return false;"><img src="./images/<?php echo _QXZ("vdc_XB_hangupbothlines.gif"); ?>" border="0" alt="Hangup Both Lines" style="vertical-align:middle" /></a></span>
|
|
</td>
|
|
</tr>
|
|
|
|
<tr>
|
|
<td align="left" colspan="2">
|
|
<img src="./images/<?php echo _QXZ("vdc_XB_number.gif"); ?>" border="0" alt="Number to call" style="vertical-align:middle" />
|
|
|
|
<?php
|
|
if ($hide_xfer_number_to_dial=='ENABLED')
|
|
{
|
|
?>
|
|
<input type="hidden" name="xfernumber" id="xfernumber" value="<?php echo $preset_populate ?>" />
|
|
<?php
|
|
}
|
|
else
|
|
{
|
|
?>
|
|
<input type="text" size="20" name="xfernumber" id="xfernumber" maxlength="25" class="cust_form" value="<?php echo $preset_populate ?>" />
|
|
<?php
|
|
}
|
|
?>
|
|
<span id="agentdirectlink"><font class="body_small_bold"><a href="#" onclick="XferAgentSelectLaunch();return false;"><?php echo _QXZ("AGENTS"); ?></a></font></span>
|
|
<input type="hidden" name="xferuniqueid" id="xferuniqueid" />
|
|
<input type="hidden" name="xfername" id="xfername" />
|
|
<input type="hidden" name="xfernumhidden" id="xfernumhidden" />
|
|
</td>
|
|
<td align="left">
|
|
<span id="dialoverride_checkbox"><input type="checkbox" name="xferoverride" id="xferoverride" size="1" value="0"><font class="body_tiny" /> <?php echo _QXZ("DIAL OVERRIDE"); ?> <?php if ($manual_dial_override_field == 'DISABLED'){echo " "._QXZ("DISABLED");}?></font></span>
|
|
</td>
|
|
<td align="left">
|
|
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="Leave3WayCall"><a href="#" onclick="leave_3way_call('FIRST','YES');return false;"><img src="./images/<?php echo _QXZ("vdc_XB_leave3waycall.gif"); ?>" border="0" alt="LEAVE 3-WAY CALL" style="vertical-align:middle" /></a></span>
|
|
</td>
|
|
</tr>
|
|
|
|
<tr>
|
|
<td align="left" COLSPAN="4">
|
|
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="DialBlindTransfer"><img src="./images/<?php echo _QXZ("vdc_XB_blindtransfer_OFF.gif"); ?>" border="0" alt="Dial Blind Transfer" style="vertical-align:middle" /></span>
|
|
|
|
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="DialWithCustomer"><a href="#" onclick="SendManualDial('YES','YES');return false;"><img src="./images/<?php echo _QXZ("vdc_XB_dialwithcustomer.gif"); ?>" border="0" alt="Dial With Customer" style="vertical-align:middle" /></a></span>
|
|
|
|
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="ParkCustomerDial"><a href="#" onclick="xfer_park_dial('YES');return false;"><img src="./images/<?php echo _QXZ("vdc_XB_parkcustomerdial.gif"); ?>" border="0" alt="Park Customer Dial" style="vertical-align:middle" /></a></span>
|
|
|
|
<?php
|
|
if ($enable_xfer_presets=='ENABLED')
|
|
{
|
|
?>
|
|
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="PresetPullDown"><a href="#" onclick="generate_presets_pulldown('YES');return false;"><img src="./images/<?php echo _QXZ("vdc_XB_presetsbutton.gif"); ?>" border="0" alt="Presets Button" style="vertical-align:middle" /></a></span>
|
|
<?php
|
|
}
|
|
else
|
|
{
|
|
if ( ($enable_xfer_presets=='CONTACTS') and ($VU_preset_contact_search != 'DISABLED') )
|
|
{
|
|
?>
|
|
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="ContactPullDown"><a href="#" onclick="generate_contacts_search('YES');return false;"><img src="./images/<?php echo _QXZ("vdc_XB_contactsbutton.gif"); ?>" border="0" alt="Contacts Button" style="vertical-align:middle" /></a></span>
|
|
<?php
|
|
}
|
|
else
|
|
{
|
|
?>
|
|
<font class="body_tiny">
|
|
<a href="#" onclick="DtMf_PreSet_a();return false;">D1</a>
|
|
<a href="#" onclick="DtMf_PreSet_b();return false;">D2</a>
|
|
<a href="#" onclick="DtMf_PreSet_c();return false;">D3</a>
|
|
<a href="#" onclick="DtMf_PreSet_d();return false;">D4</a>
|
|
<a href="#" onclick="DtMf_PreSet_e();return false;">D5</a>
|
|
</font>
|
|
<?php
|
|
}
|
|
}
|
|
?>
|
|
|
|
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="DialBlindVMail"><img src="./images/<?php echo _QXZ("vdc_XB_ammessage_OFF.gif"); ?>" border="0" alt="Blind Transfer VMail Message" style="vertical-align:middle" /></span>
|
|
</td>
|
|
</tr>
|
|
|
|
</table>
|
|
|
|
</font>
|
|
</span>
|
|
</td>
|
|
</tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;width:<?php echo $JS_browser_width ?>px;height:<?php echo $JS_browser_height ?>px;overflow:scroll;z-index:<?php $zi++; echo $zi ?>;background-color:<?php echo $SIDEBAR_COLOR ?>;" id="AgentXferViewSpan"><center><font class="body_text">
|
|
<?php echo _QXZ("Available Agents Transfer:"); ?> <span id="AgentXferViewSelect"></span></font><br><a href="#" onclick="AgentsXferSelect('0','AgentXferViewSelect');return false;"><?php echo _QXZ("close"); ?></a></center></span>
|
|
|
|
<span style="position:absolute;left:5px;top:<?php echo $HTheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="EAcommentsBox">
|
|
<table border="0" bgcolor="#FFFFCC" width="<?php echo $HCwidth ?>px" height="70px">
|
|
<tr bgcolor="#FFFF66">
|
|
<td align="left"><font class="sh_text"> <?php echo _QXZ("Extended Alt Phone Information:"); ?> </font></td>
|
|
<td align="right"><font class="sk_text"> <a href="#" onclick="EAcommentsBoxhide('YES');return false;"> <?php echo _QXZ("minimize"); ?> </a> </font></td>
|
|
</tr><tr>
|
|
<td valign="top"><font class="sk_text">
|
|
<span id="EAcommentsBoxC"></span><br />
|
|
<span id="EAcommentsBoxB"></span><br />
|
|
</font></td>
|
|
<td width="320px" valign="top"><font class="sk_text">
|
|
<span id="EAcommentsBoxA"></span><br />
|
|
<span id="EAcommentsBoxD"></span>
|
|
</font></td>
|
|
</tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:695px;top:<?php echo $HTheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="EAcommentsMinBox">
|
|
<table border="0" bgcolor="#FFFFCC" width="40px" height="20px">
|
|
<tr bgcolor="#FFFF66">
|
|
<td align="left"><font class="sk_text"><a href="#" onclick="EAcommentsBoxshow();return false;"> <?php echo _QXZ("maximize"); ?> </a> <br /><?php echo _QXZ("Alt Phone Info"); ?></font></td>
|
|
</tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:12px;z-index:<?php $zi++; echo $zi ?>;" id="NoneInSessionBox">
|
|
<table border="0" bgcolor="#CCFFFF" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center"> <font class="sd_text"><?php echo _QXZ("No one is in your session:"); ?> <span id="NoneInSessionID"></span><br />
|
|
<a href="#" onclick="NoneInSessionOK();return false;"><?php echo _QXZ("Go Back"); ?></a>
|
|
<br /><br />
|
|
<span id="NoneInSessionLink"><a href="#" onclick="NoneInSessionCalL();return false;"><?php echo _QXZ("Call Agent Again"); ?></a></font></span>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:30px;z-index:<?php $zi++; echo $zi ?>;" id="CustomerGoneBox">
|
|
<table border="0" bgcolor="#CCFFFF" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center"> <font class="sd_text"><?php echo _QXZ("Customer has hung up:"); ?> <span id="CustomerGoneChanneL"></span><br />
|
|
<a href="#" onclick="CustomerGoneOK();return false;"><?php echo _QXZ("Go Back"); ?></a>
|
|
<br /><br />
|
|
<a href="#" onclick="CustomerGoneHangup();return false;"><?php echo _QXZ("Finish and Disposition Call"); ?></a></font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="WrapupBox">
|
|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center"> <font class="sd_text"><?php echo _QXZ("Call Wrapup:"); ?> <span id="WrapupTimer"></span> <?php echo _QXZ("seconds remaining in wrapup"); ?></font><br /><br />
|
|
<span id="WrapupMessage"><?php echo $wrapup_message ?></span>
|
|
<br /><br />
|
|
<span id="WrapupBypass"><font class="sh_text"><a href="#" onclick="WrapupFinish();return false;"><?php echo _QXZ("Finish Wrapup and Move On"); ?></a></font></span>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="FSCREENWrapupBox"><table border="0" bgcolor="#FFFFFF" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px" cellpadding="0" cellspacing="0"><tr><td><span id="FSCREENWrapupMessage"><?php echo $wrapup_message ?></span></td></tr></table></span>
|
|
|
|
<span style="position:absolute;left:200px;top:150px;z-index:<?php $zi++; echo $zi ?>;" id="TimerSpan">
|
|
<table border="0" bgcolor="#CCFFCC" width="400px" height="200px"><tr><td align="center">
|
|
<br /><font class="sh_text"><span id="TimerContentSpan"></span></font><br /><br />
|
|
<font class="sh_text"><a href="#" onclick="hideDiv('TimerSpan');return false;"><?php echo _QXZ("Close Message"); ?></a></font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="AgenTDisablEBoX">
|
|
<table border="0" bgcolor="#FFFFFF" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center"><font class="sd_text"><?php echo _QXZ("Your session has been disabled"); ?><br /><a href="#" onclick="LogouT('DISABLED','');return false;"><?php echo _QXZ("CLICK HERE TO RESET YOUR SESSION"); ?></a></font><br /><br /><!--<a href="#" onclick="hideDiv('AgenTDisablEBoX');return false;">Go Back</a>-->
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="SysteMDisablEBoX">
|
|
<table border="0" bgcolor="#FFFFFF" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center"><font class="sh_text"><?php echo _QXZ("There is a time synchronization problem with your system, please tell your system administrator"); ?><br /><br /><br /><a href="#" onclick="hideDiv('SysteMDisablEBoX');return false;"><?php echo _QXZ("Go Back"); ?></a></font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="LogouTBox">
|
|
<table border="0" bgcolor="#FFFFFF" width="<?php echo $JS_browser_width ?>px" height="<?php echo $JS_browser_height ?>px"><tr><td align="center"><br /><span id="LogouTProcess">
|
|
<br />
|
|
<br />
|
|
<font class="loading_text"><?php echo _QXZ("LOGOUT PROCESSING..."); ?></font>
|
|
<br />
|
|
<br />
|
|
<img src="./images/<?php echo _QXZ("agent_loading_animation.gif"); ?>" height="206px" width="206px" alt="<?php echo _QXZ("LOGOUT PROCESSING..."); ?>" />
|
|
</span><br /><br /><span id="LogouTBoxLink"><font class="loading_text"><?php echo _QXZ("LOGOUT"); ?></font></span></td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:70px;z-index:<?php $zi++; echo $zi ?>;" id="DispoButtonHideA">
|
|
<table border="0" bgcolor="#CCFFCC" width="165px" height="22px"><tr><td align="center" valign="top"></td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:138px;z-index:<?php $zi++; echo $zi ?>;" id="DispoButtonHideB">
|
|
<table border="0" bgcolor="#CCFFCC" width="165px" height="250px"><tr><td align="center" valign="top"> </td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="DispoButtonHideC">
|
|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="47px"><tr><td align="center" valign="top"><font class="sh_text"><?php echo _QXZ("Any changes made to the customer information below at this time will not be comitted, You must change customer information before you Hangup the call."); ?></font> </td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="DispoSelectBox">
|
|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sd_text"><?php echo _QXZ("DISPOSITION CALL :"); ?></font><font class="sh_text"> <span id="DispoSelectPhonE"></span> <span id="DispoSelectHAspan"><a href="#" onclick="DispoHanguPAgaiN()"><?php echo _QXZ("Hangup Again"); ?></a></span> <span id="DispoSelectMaxMin"><a href="#" onclick="DispoMinimize()"> <?php echo _QXZ("minimize"); ?> </a></span></font><br />
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<br /><img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<font class="sh_text">
|
|
<span id="Dispo3wayMessage"></span>
|
|
<span id="DispoManualQueueMessage"></span>
|
|
<span id="PerCallNotesContent"><input type="hidden" name="call_notes_dispo" id="call_notes_dispo" value="" /></span>
|
|
<span id="DispoCommentsContent"><input type="hidden" name="dispo_comments" id="dispo_comments" value="" /></span>
|
|
<span id="DispoSelectContent"> <?php echo _QXZ("End-of-call Disposition Selection"); ?> </span>
|
|
<input type="hidden" name="DispoSelection" id="DispoSelection" /><br />
|
|
<input type="checkbox" name="DispoSelectStop" id="DispoSelectStop" size="1" value="0" /> <?php echo _QXZ("PAUSE AGENT DIALING"); ?> <br />
|
|
<a href="#" onclick="DispoSelectContent_create('','ReSET','YES');return false;"><?php echo _QXZ("CLEAR FORM"); ?></a> |
|
|
<a href="#" onclick="DispoSelect_submit('','','YES');return false;"><?php echo _QXZ("SUBMIT"); ?></a>
|
|
<br /><br />
|
|
<a href="#" onclick="WeBForMDispoSelect_submit();return false;"><?php echo _QXZ("WEB FORM SUBMIT"); ?></a>
|
|
<br /><br /> </font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CallBackSelectBox">
|
|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sd_text"><?php echo _QXZ("Select a CallBack Date :"); ?></font><span id="CallBackDatE"></span><br />
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<br /><img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<input type="hidden" name="CallBackDatESelectioN" id="CallBackDatESelectioN" />
|
|
<input type="hidden" name="CallBackTimESelectioN" id="CallBackTimESelectioN" />
|
|
<span id="CallBackDatEPrinT"><font class="sh_text"><?php echo _QXZ("Select a Date Below"); ?></span>
|
|
<span id="CallBackTimEPrinT"></span>
|
|
<?php echo _QXZ("Hour:"); ?>
|
|
<select size="1" name="CBT_hour" id="CBT_hour">
|
|
<?php
|
|
if ($callback_time_24hour > 0)
|
|
{
|
|
?>
|
|
<option>00</option>
|
|
<?php
|
|
}
|
|
?>
|
|
<option>01</option>
|
|
<option>02</option>
|
|
<option>03</option>
|
|
<option>04</option>
|
|
<option>05</option>
|
|
<option>06</option>
|
|
<option>07</option>
|
|
<option>08</option>
|
|
<option>09</option>
|
|
<option>10</option>
|
|
<option>11</option>
|
|
<option>12</option>
|
|
<?php
|
|
if ($callback_time_24hour > 0)
|
|
{
|
|
?>
|
|
<option>13</option>
|
|
<option>14</option>
|
|
<option>15</option>
|
|
<option>16</option>
|
|
<option>17</option>
|
|
<option>18</option>
|
|
<option>19</option>
|
|
<option>20</option>
|
|
<option>21</option>
|
|
<option>22</option>
|
|
<option>23</option>
|
|
<?php
|
|
}
|
|
?>
|
|
</select>
|
|
<?php echo _QXZ("Minutes:"); ?>
|
|
<select size="1" name="CBT_minute" id="CBT_minute">
|
|
<option>00</option>
|
|
<option>05</option>
|
|
<option>10</option>
|
|
<option>15</option>
|
|
<option>20</option>
|
|
<option>25</option>
|
|
<option>30</option>
|
|
<option>35</option>
|
|
<option>40</option>
|
|
<option>45</option>
|
|
<option>50</option>
|
|
<option>55</option>
|
|
</select>
|
|
|
|
<?php
|
|
if ($callback_time_24hour < 1)
|
|
{
|
|
?>
|
|
<select size="1" name="CBT_ampm" id="CBT_ampm">
|
|
<option>AM</option>
|
|
<option selected>PM</option>
|
|
</select>
|
|
<?php
|
|
}
|
|
?>
|
|
<br />
|
|
<?php
|
|
if ($agentonly_callbacks)
|
|
{echo "<input type=\"checkbox\" name=\"CallBackOnlyMe\" id=\"CallBackOnlyMe\" size=\"1\" value=\"0\" /> "._QXZ("MY CALLBACK ONLY")." <br />";}
|
|
|
|
if ($comments_callback_screen != 'REPLACE_CB_NOTES')
|
|
{echo _QXZ("CB Comments:")." <input type=\"text\" name=\"CallBackCommenTsField\" id=\"CallBackCommenTsField\" size=\"50\" maxlength=\"255\" /><br /><br />\n";}
|
|
else
|
|
{echo "<input type=\"hidden\" name=\"CallBackCommenTsField\" id=\"CallBackCommenTsField\" value=\"\" /><br />\n";}
|
|
|
|
echo "<span id=\"CBCommentsContent\"><input type=\"hidden\" name=\"cbcomment_comments\" id=\"cbcomment_comments\" value=\"\" /></span><br />\n";
|
|
?>
|
|
|
|
<a href="#" onclick="CallBackDatE_submit();return false;"><?php echo _QXZ("SUBMIT"); ?></a><br /><br />
|
|
<span id="CallBackDateContent"><?php echo "$CCAL_OUT" ?></span>
|
|
<br /><br /> </font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<?php //AUDIT COMMENTS ADDED BY POUNDTEAM // ?>
|
|
<span style="position:absolute;left:5px;top:350px;z-index:<?php $zi++; echo $zi ?>;" id="ViewCommentsBox">
|
|
<TABLE border=0 bgcolor="#FFDD99" width=<?php echo $HCwidth; ?>px height='<?php echo $BROWSER_HEIGHT-380; ?>px' cellpadding=3 cellspacing=4>
|
|
<TR bgcolor="#FFEEBB">
|
|
<TD valign=top height=20><font class="sh_text"> <?php echo _QXZ("View Comment History:"); ?> </font> <font class="sk_text"><span id="ViewCommentsShowHide"><a href="#" onclick="ViewComments('OFF','','','YES');return false;"><?php echo _QXZ("hide comment history"); ?></a></span></font></td>
|
|
</TR>
|
|
<TR>
|
|
<TD bgcolor=white valign=top height=200><PRE><font size=1><span id="audit_comments"></span></font></PRE>
|
|
<input type="hidden" class="cust_form_text" id="audit_comments_button" name="audit_comments_button" value="0" />
|
|
</TD>
|
|
</TR>
|
|
</TABLE>
|
|
</span>
|
|
<?php //end AUDIT COMMENTS ADDED BY POUNDTEAM // ?>
|
|
<span style="position:absolute;left:5px;top:<?php echo $HTheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="CBcommentsBox">
|
|
<table border="0" bgcolor="#FFFFCC" width="<?php echo $HCwidth ?>px" height="70px">
|
|
<tr bgcolor="#FFFF66">
|
|
<td align="left"><font class="sh_text"> <?php echo _QXZ("Previous Callback Information:"); ?> </font></td>
|
|
<td align="right"><font class="sk_text"> <a href="#" onclick="CBcommentsBoxhide();return false;"><?php echo _QXZ("close"); ?></a> </font></td>
|
|
</tr><tr>
|
|
<td><font class="sk_text">
|
|
<span id="CBcommentsBoxA"></span><br />
|
|
<span id="CBcommentsBoxB"></span><br />
|
|
<span id="CBcommentsBoxC"></span><br />
|
|
</font></td>
|
|
<td width="320px"><font class="sk_text">
|
|
<span id="CBcommentsBoxD"></span>
|
|
</font></td>
|
|
</tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CallBacKsLisTBox">
|
|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sh_text"><?php echo _QXZ("CALLBACKS FOR AGENT %1s:<br />To see information on one of the callbacks below, click on the INFO link. To call the customer back now, click on the DIAL link. If you click on a record below to dial it, it will be removed from the list.",0,'',$VD_login); ?></font>
|
|
<br />
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<br /><img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<div class="scroll_callback_auto" id="CallBacKsLisT"></div>
|
|
<br /><font class="sh_text">
|
|
<a href="#" onclick="CalLBacKsLisTCheck();return false;"><?php echo _QXZ("Refresh"); ?></a>
|
|
|
|
<a href="#" onclick="CalLBacKsLisTClose();return false;"><?php echo _QXZ("Go Back"); ?></a>
|
|
</font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="NeWManuaLDiaLBox">
|
|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sd_text"><?php echo _QXZ("NEW MANUAL DIAL LEAD FOR %1s in campaign %2s:",0,'',$VD_login,$VD_campaign); ?></font><br /><br /><font class="sh_text"><?php echo _QXZ("Enter information below for the new lead you wish to call."); ?>
|
|
<br />
|
|
<?php
|
|
if (!preg_match("/X/i",$manual_dial_prefix))
|
|
{
|
|
echo _QXZ("Note: a dial prefix of %1s will be added to the beginning of this number",0,'',$manual_dial_prefix)."<br />\n";
|
|
}
|
|
?>
|
|
<?php echo _QXZ("Note: all new manual dial leads will go into list %1s",0,'',$manual_dial_list_id); ?><br /><br />
|
|
<table><tr>
|
|
<td align="right"><font class="body_text"> <?php echo _QXZ("Dial Code:"); ?> </font></td>
|
|
<td align="left"><font class="body_text"><input type="text" size="7" maxlength="10" name="MDDiaLCodE" id="MDDiaLCodE" class="cust_form" value="<?php echo $default_phone_code ?>" /> <?php echo _QXZ("(This is usually a 1 in the USA-Canada)"); ?></font></td>
|
|
</tr><tr>
|
|
<td align="right"><font class="body_text"> <?php echo _QXZ("Phone Number:"); ?> </font></td>
|
|
<td align="left"><font class="body_text">
|
|
<input type="text" size="14" maxlength="18" name="MDPhonENumbeR" id="MDPhonENumbeR" class="cust_form" value="" /> <?php echo _QXZ("(digits only)"); ?></font>
|
|
<input type="hidden" name="MDPhonENumbeRHiddeN" id="MDPhonENumbeRHiddeN" value="" />
|
|
<input type="hidden" name="MDLeadID" id="MDLeadID" value="" />
|
|
<input type="hidden" name="MDType" id="MDType" value="" />
|
|
<?php
|
|
if ($manual_dial_lead_id=='Y')
|
|
{
|
|
echo " </td>";
|
|
echo " </tr><tr>\n";
|
|
echo " <td align=\"right\"><font class=\"body_text\"> "._QXZ("Dial Lead ID:")." </font></td>\n";
|
|
echo " <td align=\"left\"><font class=\"body_text\">\n";
|
|
echo " <input type=\"text\" size=\"10\" maxlength=\"10\" name=\"MDLeadIDEntry\" id=\"MDLeadIDEntry\" class=\"cust_form\" value=\"\" /> "._QXZ("(digits only)")."</font>\n";
|
|
}
|
|
else
|
|
{
|
|
echo "<input type=\"hidden\" name=\"MDLeadIDEntry\" id=\"MDLeadIDEntry\" value=\"\" />\n";
|
|
}
|
|
|
|
$LeadLookuPXtra='';
|
|
if ($manual_dial_search_checkbox == 'SELECTED_LOCK')
|
|
{$LeadLookuPXtra = 'CHECKED DISABLED ';}
|
|
if ($manual_dial_search_checkbox == 'UNSELECTED_LOCK')
|
|
{$LeadLookuPXtra = 'DISABLED ';}
|
|
?>
|
|
</td>
|
|
</tr><tr>
|
|
<td align="right"><font class="body_text"> <?php echo _QXZ("Search Existing Leads:"); ?> </font></td>
|
|
<td align="left"><font class="body_text"><input type="checkbox" name="LeadLookuP" id="LeadLookuP" size="1" value="0" <?php echo $LeadLookuPXtra ?>/> <?php echo _QXZ("(This option if checked will attempt to find the phone number in the system before inserting it as a new lead)"); ?></font></td>
|
|
</tr><tr>
|
|
|
|
<td align="left" colspan="2">
|
|
<font class="sh_text">
|
|
<br /><br /><CENTER>
|
|
<span id="ManuaLDiaLGrouPSelecteD"></span> <span id="ManuaLDiaLGrouP"></span>
|
|
<br><br>
|
|
<span id="ManuaLDiaLInGrouPSelecteD"></span> <span id="ManuaLDiaLInGrouP"></span>
|
|
<br><br>
|
|
<span id="NoDiaLSelecteD"></span>
|
|
</CENTER>
|
|
<br /><br /><?php echo _QXZ("If you want to dial a number and have it NOT be added as a new lead, enter in the exact dialstring that you want to call in the Dial Override field below. To hangup this call you will have to open the CALLS IN THIS SESSION link at the bottom of the screen and hang it up by clicking on its channel link there."); ?><br /> </font></td>
|
|
</tr><tr>
|
|
<td align="right"><font class="body_text"> <?php echo _QXZ("Dial Override:"); ?> </font></td>
|
|
<td align="left"><font class="body_text">
|
|
<?php
|
|
if ($manual_dial_override_field == 'ENABLED')
|
|
{
|
|
?>
|
|
<input type="text" size="24" maxlength="20" name="MDDiaLOverridE" id="MDDiaLOverridE" class="cust_form" value="" />
|
|
<?php
|
|
echo _QXZ("(digits only please)");
|
|
}
|
|
else
|
|
{
|
|
?>
|
|
<input type="hidden" name="MDDiaLOverridE" id="MDDiaLOverridE" value="" />
|
|
<?php
|
|
echo _QXZ("DISABLED");
|
|
}
|
|
?>
|
|
</font>
|
|
</td>
|
|
</tr></table>
|
|
<br />
|
|
<a href="#" onclick="NeWManuaLDiaLCalLSubmiT('NOW','YES');return false;"><?php echo _QXZ("Dial Now"); ?></a>
|
|
|
|
<a href="#" onclick="NeWManuaLDiaLCalLSubmiT('PREVIEW','YES');return false;"><?php echo _QXZ("Preview Call"); ?></a>
|
|
|
|
<a href="#" onclick="ManualDialHide();return false;"><?php echo _QXZ("Go Back"); ?></a></font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CloserSelectBox">
|
|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sd_text"><?php echo _QXZ("CLOSER INBOUND GROUP SELECTION"); ?></font> <br />
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<br /><img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<font class="sh_text">
|
|
<span id="CloserSelectContent"> <?php echo _QXZ("Closer Inbound Group Selection"); ?> </span>
|
|
<input type="hidden" name="CloserSelectList" id="CloserSelectList" /><br />
|
|
<?php
|
|
if ( ($outbound_autodial_active > 0) and ($disable_blended_checkbox < 1) and ($dial_method != 'INBOUND_MAN') and ($VU_agent_choose_blended > 0) )
|
|
{
|
|
?>
|
|
<input type="checkbox" name="CloserSelectBlended" id="CloserSelectBlended" size="1" value="0" /> <?php echo _QXZ("BLENDED CALLING(outbound activated)"); ?> <br />
|
|
<?php
|
|
}
|
|
?>
|
|
<a href="#" onclick="CloserSelectContent_create('YES');return false;"> <?php echo _QXZ("RESET"); ?> </a> |
|
|
<a href="#" onclick="CloserSelect_submit('YES');return false;"><?php echo _QXZ("SUBMIT"); ?></a>
|
|
<br /><br /><br /><br /> </font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="TerritorySelectBox">
|
|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sd_text"><?php echo _QXZ("TERRITORY SELECTION"); ?></font> <br />
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<br /><img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<font class='sh_text'>
|
|
<span id="TerritorySelectContent"> <?php echo _QXZ("Territory Selection"); ?> </span>
|
|
<input type="hidden" name="TerritorySelectList" id="TerritorySelectList" /><br />
|
|
<a href="#" onclick="TerritorySelectContent_create('YES');return false;"> <?php echo _QXZ("RESET"); ?> </a> |
|
|
<a href="#" onclick="TerritorySelect_submit('YES');return false;"><?php echo _QXZ("SUBMIT"); ?></a>
|
|
<br /><br /><br /><br /> </font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="NothingBox">
|
|
<span id="DiaLLeaDPrevieWHide"> <?php echo _QXZ("Channel"); ?></span>
|
|
<span id="DiaLDiaLAltPhonEHide"> <?php echo _QXZ("Channel"); ?></span>
|
|
<?php
|
|
if (!$agentonly_callbacks)
|
|
{echo "<input type=\"checkbox\" name=\"CallBackOnlyMe\" id=\"CallBackOnlyMe\" size=\"1\" value=\"0\" /> "._QXZ("MY CALLBACK ONLY")." <br />";}
|
|
if ( ($outbound_autodial_active < 1) or ($disable_blended_checkbox > 0) or ($dial_method == 'INBOUND_MAN') or ($VU_agent_choose_blended < 1) )
|
|
{echo "<input type=\"checkbox\" name=\"CloserSelectBlended\" id=\"CloserSelectBlended\" size=\"1\" value=\"0\" /> "._QXZ("BLENDED CALLING")."<br />";}
|
|
?>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CalLLoGDisplaYBox">
|
|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sd_text"><?php echo _QXZ("AGENT CALL LOG:"); ?></font> <font class="sh_text"><a href="#" onclick="CalLLoGVieWClose();return false;"><?php echo _QXZ("close"); ?> [X]</a><br />
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<br /><img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<div class="scroll_calllog" id="CallLogSpan"> <?php echo _QXZ("Call log List"); ?> </div>
|
|
<br /><br /> </font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="SearcHContactsDisplaYBox">
|
|
<table border="0" bgcolor="#CCFFFF" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sd_text"><?php echo _QXZ("SEARCH FOR A CONTACT:"); ?></font> <font class="sh_text"><a href="#" onclick="ContactSearcHVieWClose();return false;">close [X]</a><br />
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<br /><img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<br /><br />
|
|
<?php echo _QXZ("Notes: when doing a search for a contact, wildcard or partial search terms are not allowed. <br />Contact search requests are all logged in the system."); ?>
|
|
<br /><br />
|
|
<center>
|
|
<table border="0">
|
|
<tr>
|
|
<td align="right"><font class="sh_text"> <?php echo _QXZ("Office Number:"); ?> </td><td align="left"><input type="text" size="18" maxlength="20" name="contacts_phone_number" id="contacts_phone_number"></font></td>
|
|
</tr>
|
|
<tr>
|
|
<td align="right"><font class="sh_text"> <?php echo _QXZ("First Name:"); ?> </td><td align="left"><input type="text" size="18" maxlength="20" name="contacts_first_name" id="contacts_first_name"></font></td>
|
|
</tr>
|
|
<tr>
|
|
<td align="right"><font class="sh_text"> <?php echo _QXZ("Last Name:"); ?> </td><td align="left"><input type="text" size="18" maxlength="20" name="contacts_last_name" id="contacts_last_name"></font></td>
|
|
</tr>
|
|
<tr>
|
|
<td align="right"><font class="sh_text"> <?php echo _QXZ("BU Name:"); ?> </td><td align="left"><input type="text" size="18" maxlength="20" name="contacts_bu_name" id="contacts_bu_name"></font></td>
|
|
</tr>
|
|
<tr>
|
|
<td align="right"><font class="sh_text"> <?php echo _QXZ("Department:"); ?> </td><td align="left"><input type="text" size="18" maxlength="20" name="contacts_department" id="contacts_department"></font></td>
|
|
</tr>
|
|
<tr>
|
|
<td align="right"><font class="sh_text"> <?php echo _QXZ("Group Name:"); ?> </td><td align="left"><input type="text" size="18" maxlength="20" name="contacts_group_name" id="contacts_group_name"></font></td>
|
|
</tr>
|
|
<tr>
|
|
<td align="right"><font class="sh_text"> <?php echo _QXZ("Job Title:"); ?> </td><td align="left"><input type="text" size="18" maxlength="20" name="contacts_job_title" id="contacts_job_title"></font></td>
|
|
</tr>
|
|
<tr>
|
|
<td align="right"><font class="sh_text"> <?php echo _QXZ("Location:"); ?> </td><td align="left"><input type="text" size="18" maxlength="20" name="contacts_location" id="contacts_location"></font></td>
|
|
</tr>
|
|
<tr>
|
|
<td align="center" colspan="2"><font class="sh_text"><br /> <a href="#" onclick="ContactSearchSubmit();return false;"><?php echo _QXZ("SUBMIT SEARCH"); ?></a> <a href="#" onclick="ContactSearchReset('YES');return false;"><?php echo _QXZ("reset form"); ?></a></font></td>
|
|
</tr>
|
|
</table>
|
|
<br /><br /> </font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="SearcHResultSContactsBox">
|
|
<table border="0" bgcolor="#CCFFFF" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sd_text"><?php echo _QXZ("CONTACTS SEARCH RESULTS:"); ?></font> <font class="sh_text"><a href="#" onclick="hideDiv('SearcHResultSContactsBox');return false;"><?php echo _QXZ("close"); ?> [X]</a><br />
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<br /><img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<div class="scroll_calllog" id="SearcHResultSContactsSpan"> <?php echo _QXZ("Search Results"); ?> </div>
|
|
<br /><br /> </font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="SearcHForMDisplaYBox">
|
|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sd_text"><?php echo _QXZ("SEARCH FOR A LEAD:"); ?></font> <font class="sh_text"><a href="#" onclick="LeaDSearcHVieWClose();return false;"><?php echo _QXZ("close"); ?> [X]</a><br />
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<br /><img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<br /><br />
|
|
<?php echo _QXZ("Notes: when doing a search for a lead, the phone number, lead ID or %1s are the best fields to use.",0,'',$label_vendor_lead_code); ?> <br /><?php echo _QXZ("Using the other fields may be slower. Lead searching does not allow for wildcard or partial search terms."); ?> <br /><?php echo _QXZ("Lead search requests are all logged in the system."); ?>
|
|
<br /><br />
|
|
<center>
|
|
<table border="0">
|
|
<tr>
|
|
<td align="right"> <font class="sh_text"><?php echo _QXZ("Phone Number:"); ?></font> </td><td align="left"><input type="text" size="18" maxlength="20" name="search_phone_number" id="search_phone_number"></td>
|
|
</tr>
|
|
<tr>
|
|
<td align="right"> <font class="sh_text"><?php echo _QXZ("Phone Number Fields:"); ?></font> </td>
|
|
<td align="left"><font class="sh_text">
|
|
<input type="checkbox" name="search_main_phone" id="search_main_phone" size="1" value="0" checked /> <?php echo _QXZ("Main Phone Number"); ?>
|
|
<input type="checkbox" name="search_alt_phone" id="search_alt_phone" size="1" value="0" /> <?php echo _QXZ("Alternate Phone Number"); ?>
|
|
<input type="checkbox" name="search_addr3_phone" id="search_addr3_phone" size="1" value="0" /> <?php echo _QXZ("Address3 Phone Number"); ?>
|
|
</font>
|
|
</td>
|
|
</tr>
|
|
<tr>
|
|
<td align="right"> <font class="sh_text"><?php echo _QXZ("Lead ID:"); ?></font> </td><td align="left"><input type="text" size="11" maxlength="10" name="search_lead_id" id="search_lead_id"></td>
|
|
</tr>
|
|
<tr>
|
|
<td align="right"> <font class="sh_text"><?php echo $label_vendor_lead_code ?>:</font> </td><td align="left"><input type="text" size="18" maxlength="<?php echo $MAXvendor_lead_code ?>" name="search_vendor_lead_code" id="search_vendor_lead_code"></td>
|
|
</tr>
|
|
<tr>
|
|
<td align="right"> <font class="sh_text"><?php echo $label_first_name ?>:</font> </td><td align="left"><input type="text" size="18" maxlength="<?php echo $MAXfirst_name ?>" name="search_first_name" id="search_first_name"></td>
|
|
</tr>
|
|
<tr>
|
|
<td align="right"> <font class="sh_text"><?php echo $label_last_name ?>:</font> </td><td align="left"><input type="text" size="18" maxlength="<?php echo $MAXlast_name ?>" name="search_last_name" id="search_last_name"></td>
|
|
</tr>
|
|
<tr>
|
|
<td align="right"> <font class="sh_text"><?php echo $label_city ?>:</font> </td><td align="left"><input type="text" size="18" maxlength="<?php echo $MAXcity ?>" name="search_city" id="search_city"></td>
|
|
</tr>
|
|
<tr>
|
|
<td align="right"> <font class="sh_text"><?php echo $label_state ?>:</font> </td><td align="left"><input type="text" size="18" maxlength="<?php echo $MAXstate ?>" name="search_state" id="search_state"></td>
|
|
</tr>
|
|
<tr>
|
|
<td align="right"> <font class="sh_text"><?php echo $label_postal_code ?>:</font> </td><td align="left"><input type="text" size="10" maxlength="<?php echo $MAXpostal_code ?>" name="search_postal_code" id="search_postal_code"></td>
|
|
</tr>
|
|
<tr>
|
|
<td align="center" colspan="2"><br /> <font class="sh_text"><a href="#" onclick="LeadSearchSubmit();return false;"><?php echo _QXZ("SUBMIT SEARCH"); ?></a> <a href="#" onclick="LeadSearchReset();return false;"><?php echo _QXZ("reset form"); ?></a></font></td>
|
|
</tr>
|
|
</table>
|
|
<br /><br />
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="SearcHResultSDisplaYBox">
|
|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sd_text"><?php echo _QXZ("SEARCH RESULTS:"); ?></font> <font class="sh_text"><a href="#" onclick="hideDiv('SearcHResultSDisplaYBox');return false;"><?php echo _QXZ("close"); ?> [X]</a><br />
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<br /><img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<div class="scroll_calllog" id="SearcHResultSSpan"> <?php echo _QXZ("Search Results"); ?> </div>
|
|
<br /><br /> </font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="CalLNotesDisplaYBox">
|
|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sd_text"><?php echo _QXZ("CALL NOTES LOG:"); ?></font> <font class="sh_text"><a href="#" onclick="hideDiv('CalLNotesDisplaYBox');return false;"><?php echo _QXZ("close"); ?> [X]</a><br />
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<br /><img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<div class="scroll_calllog" id="CallNotesSpan"> <?php echo _QXZ("Call Notes List"); ?> </div>
|
|
<br /><br />
|
|
<a href="#" onclick="hideDiv('CalLNotesDisplaYBox');return false;"><?php echo _QXZ("Close Info Box"); ?></a>
|
|
</font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="LeaDInfOBox">
|
|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sd_text"><?php echo _QXZ("Customer Information:"); ?></font> <font class="sh_text"><a href="#" onclick="hideDiv('LeaDInfOBox');return false;"><?php echo _QXZ("close"); ?> [X]</a>
|
|
<br />
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<br /><img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<span id="LeaDInfOSpan"> <?php echo _QXZ("Lead Info"); ?> </span>
|
|
<br /><br />
|
|
<a href="#" onclick="hideDiv('LeaDInfOBox');return false;"><?php echo _QXZ("Close Info Box"); ?></a>
|
|
</font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="PauseCodeSelectBox">
|
|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sd_text"><?php echo _QXZ("SELECT A PAUSE CODE :"); ?></font><br /><font class="sh_text">
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<br /><img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<span id="PauseCodeSelectContent"> <?php echo _QXZ("Pause Code Selection"); ?> </span>
|
|
<input type="hidden" name="PauseCodeSelection" id="PauseCodeSelection" />
|
|
<br /><br /> </font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:<?php echo $PBwidth ?>px;top:40px;z-index:<?php $zi++; echo $zi ?>;" id="PresetsSelectBox">
|
|
<table border="0" bgcolor="#9999FF" width="400px" height="<?php echo $HTheight ?>px"><tr><td align="center" valign="top"> <font class="sd_text"><?php echo _QXZ("SELECT A PRESET :"); ?></font><br /><font class="sh_text">
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<br /><img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<span id="PresetsSelectBoxContent"> <?php echo _QXZ("Presets Selection"); ?> </span>
|
|
<input type="hidden" name="PresetSelection" id="PresetSelection" /></font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="GroupAliasSelectBox">
|
|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sd_text"><?php echo _QXZ("SELECT A GROUP ALIAS :"); ?></font><br /><font class="sh_text">
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<br /><img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<span id="GroupAliasSelectContent"> <?php echo _QXZ("Group Alias Selection"); ?> </span>
|
|
<input type="hidden" name="GroupAliasSelection" id="GroupAliasSelection" />
|
|
<br /><br /> </font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="DiaLInGrouPSelectBox">
|
|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sd_text"><?php echo _QXZ("SELECT A DIAL IN-GROUP :"); ?></font><br /><font class="sh_text">
|
|
<?php
|
|
if ($webphone_location == 'bar')
|
|
{echo "<br /><img src=\"./images/"._QXZ("pixel.gif")."\" width=\"1px\" height=\"".$webphone_height."px\" /><br />\n";}
|
|
?>
|
|
<span id="DiaLInGrouPSelectContent"> <?php echo _QXZ("Dial In-Group Selection"); ?> </span>
|
|
<input type="hidden" name="DiaLInGrouPSelection" id="DiaLInGrouPSelection" />
|
|
<br /><br /> </font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="blind_monitor_alert_span">
|
|
<table border="0" bgcolor="#CCFFCC" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center" valign="top"> <font class="sd_text"><?php echo _QXZ("ALERT :"); ?></font><br /><font class="sh_text">
|
|
<b><font color="red" size="5"> <span id="blind_monitor_alert_span_contents"></span></b></font>
|
|
<br /><br /> <a href="#" onclick="hideDiv('blind_monitor_alert_span');return false;"><?php echo _QXZ("Go Back"); ?></a>
|
|
</font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="DeactivateDOlDSessioNSpan">
|
|
<table border="0" bgcolor="#FFFFFF" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center"><font class="sh_text"><?php echo _QXZ("Another live agent session was open using your user ID. It has been disabled. Click OK to continue to the agent screen."); ?><br /><a href="#" onclick="hideDiv('DeactivateDOlDSessioNSpan');return false;"><?php echo _QXZ("OK"); ?></a> --></font>
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
<span style="position:absolute;left:0px;top:0px;z-index:<?php $zi++; echo $zi ?>;" id="InvalidOpenerSpan">
|
|
<table border="0" bgcolor="#FFFFFF" width="<?php echo $CAwidth ?>px" height="<?php echo $WRheight ?>px"><tr><td align="center"><font class="sd_text"><?php echo _QXZ("This agent screen was not opened properly."); ?></font><br />
|
|
</td></tr></table>
|
|
</span>
|
|
|
|
|
|
|
|
<span style="position:absolute;left:0px;top:<?php echo $GHheight ?>px;z-index:<?php $zi++; echo $zi ?>;" id="GENDERhideFORieALT"></span>
|
|
|
|
</form>
|
|
|
|
|
|
<form name="inert_form" id="inert_form" onsubmit="return false;">
|
|
|
|
<span style="position:absolute;left:0px;top:400px;z-index:1;" id="NothingBox2">
|
|
<!-- <BUTTON Type=button name="inert_button" id="inert_button" onclick="return false;"><img src="./images/<?php echo _QXZ("blank.gif"); ?>" /></BUTTON> -->
|
|
<input type="checkbox" name="inert_button" id="inert_button" size="1" value="0" onclick="return false;" />
|
|
</span>
|
|
|
|
</form>
|
|
|
|
<form name="alert_form" id="alert_form" onsubmit="return false;">
|
|
|
|
<span style="position:absolute;left:200px;top:200px;z-index:<?php $zi++; echo $zi ?>;" id="AlertBox">
|
|
<table border="2" bgcolor="#666666" cellpadding="2" cellspacing="1">
|
|
<tr><td bgcolor="#f0f0f0" align="left">
|
|
<font face="arial,helvetica" size="2"><b> <?php echo _QXZ("Agent Alert!"); ?></b></font>
|
|
</td></tr>
|
|
<tr><td bgcolor="#E6E6E6">
|
|
<table border="0" bgcolor="#E3E3E3" width="400">
|
|
<tr>
|
|
<td align="center" valign="top" width="50">
|
|
<br /><br />
|
|
<img src="./images/<?php echo _QXZ("alert.gif"); ?>" alt="alert" border="0">
|
|
</td>
|
|
<td align="center" valign="top">
|
|
<br /><br />
|
|
<font face="arial,helvetica" size="2">
|
|
<span id="AlertBoxContent"> <?php echo _QXZ("Alert Box"); ?> </span>
|
|
</font>
|
|
<br /><br />
|
|
</td>
|
|
</tr><tr>
|
|
<td align="center" valign="top" colspan="2">
|
|
<button type="button" name="alert_button" id="alert_button" onclick="hideDiv('AlertBox');return false;"><?php echo _QXZ("OK"); ?></BUTTON>
|
|
<br />
|
|
<!-- <a href="#" onclick="document.alert_form.alert_button.focus();">focus</a> -->
|
|
</td></tr>
|
|
</table>
|
|
</td></tr>
|
|
</table>
|
|
</span>
|
|
|
|
</form>
|
|
|
|
<audio id='ChatAudioAlertFile'><source src="sounds/chat_alert.mp3" type="audio/mpeg"></audio>
|
|
<audio id='EmailAudioAlertFile'><source src="sounds/email_alert.mp3" type="audio/mpeg"></audio>
|
|
|
|
</body>
|
|
</html>
|
|
|
|
<?php
|
|
|
|
exit;
|
|
|
|
?>
|