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daaa72100cc120f5a3edddded31a727cf6073f90
ViciDialSVN/agc_2-X/trunk/www/vicidial/AST_IVRstats.php
T
mattf daaa72100c Added logging of webserver and url used for all API calls, agent logins and reports 
Fixed minor bug related to modify lead page with custom fields and encryption

git-svn-id: svn://192.168.202.10@2053 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-01-08 21:00:33 +00:00

1146 lines
43 KiB
PHP
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<?php
# AST_IVRstats.php
#
# Copyright (C) 2014 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
# 81026-2026 - First build
# 81107-0341 - Added time range and option and 15-minute increment graph
# 81107-1148 - Added average times and totals
# 81108-0922 - Added no-callerID and unique caller counts
# 90310-2056 - Admin header
# 90508-0644 - Changed to PHP long tags
# 91112-0719 - Added in-group names to select list
# 100214-1421 - Sort menu alphabetically
# 100301-1401 - Added popup date selector
# 100712-1324 - Added system setting slave server option
# 100802-2347 - Added User Group Allowed Reports option validation
# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
# 110525-1907 - Added support for outbound log analysis
# 110703-1850 - Added download option
# 111103-2315 - Added user_group restrictions for selecting in-groups
# 120224-0910 - Added HTML display option with bar graphs
# 130114-0115 - Added report logging
# 130610-1004 - Finalized changing of all ereg instances to preg
# 130621-0738 - Added filtering of input to prevent SQL injection attacks and new user auth
# 130704-0940 - Fixed issue #675
# 130901-0819 - Changed to mysqli PHP functions
# 140108-0737 - Added webserver and hostname to report logging
#
$startMS = microtime();
require("dbconnect_mysqli.php");
require("functions.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["type"])) {$type=$_GET["type"];}
elseif (isset($_POST["type"])) {$type=$_POST["type"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["file_download"])) {$file_download=$_GET["file_download"];}
elseif (isset($_POST["file_download"])) {$file_download=$_POST["file_download"];}
if (isset($_GET["report_display_type"])) {$report_display_type=$_GET["report_display_type"];}
elseif (isset($_POST["report_display_type"])) {$report_display_type=$_POST["report_display_type"];}
if (strlen($shift)<2) {$shift='ALL';}
if (strlen($type)<2) {$type='inbound';}
if ($type == 'inbound')
{$report_name = 'Inbound IVR Report';}
else
{$report_name = 'Outbound IVR Report';}
$db_source = 'M';
$JS_text="<script language='Javascript'>\n";
$JS_onload="onload = function() {\n";
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$non_latin = $row[0];
$outbound_autodial_active = $row[1];
$slave_db_server = $row[2];
$reports_use_slave_db = $row[3];
}
##### END SETTINGS LOOKUP #####
###########################################
if ($non_latin < 1)
{
$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
}
else
{
$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
}
$auth=0;
$reports_auth=0;
$admin_auth=0;
$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1);
if ($auth_message == 'GOOD')
{$auth=1;}
if ($auth > 0)
{
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports > 0;";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$admin_auth=$row[0];
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports > 0;";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$reports_auth=$row[0];
if ($reports_auth < 1)
{
$VDdisplayMESSAGE = "You are not allowed to view reports";
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
if ( ($reports_auth > 0) and ($admin_auth < 1) )
{
$ADD=999999;
$reports_only_user=1;
}
}
else
{
$VDdisplayMESSAGE = "Login incorrect, please try again";
if ($auth_message == 'LOCK')
{
$VDdisplayMESSAGE = "Too many login attempts, try again in 15 minutes";
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
Header("HTTP/1.0 401 Unauthorized");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
exit;
}
##### BEGIN log visit to the vicidial_report_log table #####
$LOGip = getenv("REMOTE_ADDR");
$LOGbrowser = getenv("HTTP_USER_AGENT");
$LOGscript_name = getenv("SCRIPT_NAME");
$LOGserver_name = getenv("SERVER_NAME");
$LOGserver_port = getenv("SERVER_PORT");
$LOGrequest_uri = getenv("REQUEST_URI");
$LOGhttp_referer = getenv("HTTP_REFERER");
if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
else {$HTTPprotocol = 'http://';}
if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
else {$LOGserver_port = ":$LOGserver_port";}
$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
$LOGhostname = php_uname('n');
if (strlen($LOGhostname)<1) {$LOGhostname='X';}
if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$webserver_id_ct = mysqli_num_rows($rslt);
if ($webserver_id_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$webserver_id = $row[0];
}
else
{
##### insert webserver entry
$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$affected_rows = mysqli_affected_rows($link);
$webserver_id = mysqli_insert_id($link);
}
$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$group[0], $query_date, $end_date, $shift, $file_download, $report_display_type|', url='$LOGfull_url', webserver='$webserver_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$report_log_id = mysqli_insert_id($link);
##### END log visit to the vicidial_report_log table #####
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
{
mysqli_close($link);
$use_slave_server=1;
$db_source = 'S';
require("dbconnect_mysqli.php");
$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
}
$stmt="SELECT user_group from vicidial_users where user='$PHP_AUTH_USER';";
if ($DB) {$MAIN.="|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$LOGuser_group = $row[0];
$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
if ($DB) {$MAIN.="|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$LOGallowed_campaigns = $row[0];
$LOGallowed_reports = $row[1];
$LOGadmin_viewable_groups = $row[2];
$LOGadmin_viewable_call_times = $row[3];
$LOGallowed_campaignsSQL='';
$whereLOGallowed_campaignsSQL='';
if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
{
$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
}
$LOGadmin_viewable_groupsSQL='';
$whereLOGadmin_viewable_groupsSQL='';
if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
{
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
}
$LOGadmin_viewable_call_timesSQL='';
$whereLOGadmin_viewable_call_timesSQL='';
if ( (!preg_match('/\-\-ALL\-\-/i', $LOGadmin_viewable_call_times)) and (strlen($LOGadmin_viewable_call_times) > 3) )
{
$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ -/",'',$LOGadmin_viewable_call_times);
$rawLOGadmin_viewable_call_timesSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_call_timesSQL);
$LOGadmin_viewable_call_timesSQL = "and call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
$whereLOGadmin_viewable_call_timesSQL = "where call_time_id IN('---ALL---','$rawLOGadmin_viewable_call_timesSQL')";
}
if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
{
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
Header("HTTP/1.0 401 Unauthorized");
echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
exit;
}
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$STARTtime = date("U");
if (!isset($group)) {$group = '';}
if (!isset($query_date)) {$query_date = "$NOW_DATE 00:00:00";}
if (!isset($end_date)) {$end_date = "$NOW_DATE 23:23:59";}
if ($type == 'inbound')
{$stmt="select group_id,group_name from vicidial_inbound_groups $whereLOGadmin_viewable_groupsSQL order by group_id;";}
else
{$stmt="select campaign_id,campaign_name from vicidial_campaigns $whereLOGallowed_campaignsSQL order by campaign_id;";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$groups_to_print = mysqli_num_rows($rslt);
$i=0;
if ($type == 'inbound')
{
$LISTgroups[$i]='CALLMENU';
$LISTgroups_names[$i]='IVR';
$i++;
$groups_to_print++;
$LISTgroups[$i]='XMLPULL';
$LISTgroups_names[$i]='Dynamic Application';
$i++;
$groups_to_print++;
}
while ($i < $groups_to_print)
{
$row=mysqli_fetch_row($rslt);
$LISTgroups[$i] = $row[0];
$LISTgroups_names[$i] = $row[1];
$i++;
}
$i=0;
$group_string='|';
$group_ct = count($group);
while($i < $group_ct)
{
$group_string .= "$group[$i]|";
$group_SQL .= "'$group[$i]',";
$groupQS .= "&group[]=$group[$i]";
$i++;
}
if ( (preg_match('/\s\-\-NONE\-\-\s/',$group_string) ) or ($group_ct < 1) )
{
$group_SQL = "''";
# $group_SQL = "group_id IN('')";
}
else
{
$group_SQL = preg_replace('/,$/i', '',$group_SQL);
# $group_SQL = "group_id IN($group_SQL)";
}
if (strlen($group_SQL)<3) {$group_SQL="''";}
$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$statcats_to_print = mysqli_num_rows($rslt);
$i=0;
while ($i < $statcats_to_print)
{
$row=mysqli_fetch_row($rslt);
$vsc_id[$i] = $row[0];
$vsc_name[$i] = $row[1];
$vsc_count[$i] = 0;
$i++;
}
$HEADER.="<HTML>\n";
$HEADER.="<HEAD>\n";
$HEADER.="<STYLE type=\"text/css\">\n";
$HEADER.="<!--\n";
$HEADER.=" .green {color: white; background-color: green}\n";
$HEADER.=" .red {color: white; background-color: red}\n";
$HEADER.=" .blue {color: white; background-color: blue}\n";
$HEADER.=" .purple {color: white; background-color: purple}\n";
$HEADER.="-->\n";
$HEADER.=" </STYLE>\n";
if ($shift == 'RANGE')
{
$query_date_BEGIN = "$query_date";
$query_date_END = "$end_date";
}
else
{
$EXquery_date = explode(' ',$query_date);
$query_date = "$EXquery_date[0]";
$EXend_date = explode(' ',$end_date);
$end_date = "$EXend_date[0]";
if ($shift == 'AM')
{
$time_BEGIN=$AM_shift_BEGIN;
$time_END=$AM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
if (strlen($time_END) < 6) {$time_END = "15:14:59";}
}
if ($shift == 'PM')
{
$time_BEGIN=$PM_shift_BEGIN;
$time_END=$PM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
}
if ($shift == 'ALL')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
}
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$end_date $time_END";
}
$query_dateARRAY = explode(" ",$query_date_BEGIN);
$query_date_D = $query_dateARRAY[0];
$query_date_T = $query_dateARRAY[1];
$end_dateARRAY = explode(" ",$query_date_END);
$end_date_D = $end_dateARRAY[0];
$end_date_T = $end_dateARRAY[1];
$HEADER.="<script language=\"JavaScript\" src=\"calendar_db.js\"></script>\n";
$HEADER.="<link rel=\"stylesheet\" href=\"calendar.css\">\n";
$HEADER.="<link rel=\"stylesheet\" href=\"horizontalbargraph.css\">\n";
$HEADER.="<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
$HEADER.="<TITLE>$report_name</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
$short_header=1;
# require("admin_header.php");
$MAIN.="<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
if ($DB > 0)
{
$MAIN.="<BR>\n";
$MAIN.="$group_ct|$group_string|$group_SQL\n";
$MAIN.="<BR>\n";
$MAIN.="$shift|$query_date|$end_date\n";
$MAIN.="<BR>\n";
}
$MAIN.="<FORM ACTION=\"$PHP_SELF\" METHOD=GET name=vicidial_report id=vicidial_report>\n";
$MAIN.="<TABLE BORDER=0><TR><TD VALIGN=TOP>\n";
$MAIN.="<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
$MAIN.="<INPUT TYPE=HIDDEN NAME=type VALUE=\"$type\">\n";
$MAIN.="Date Range:<BR>\n";
$MAIN.="<INPUT TYPE=hidden NAME=query_date ID=query_date VALUE=\"$query_date\">\n";
$MAIN.="<INPUT TYPE=hidden NAME=end_date ID=end_date VALUE=\"$end_date\">\n";
$MAIN.="<INPUT TYPE=TEXT NAME=query_date_D SIZE=11 MAXLENGTH=10 VALUE=\"$query_date_D\">";
$MAIN.="<script language=\"JavaScript\">\n";
$MAIN.="var o_cal = new tcal ({\n";
$MAIN.=" // form name\n";
$MAIN.=" 'formname': 'vicidial_report',\n";
$MAIN.=" // input name\n";
$MAIN.=" 'controlname': 'query_date_D'\n";
$MAIN.="});\n";
$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
$MAIN.="</script>\n";
$MAIN.=" &nbsp; <INPUT TYPE=TEXT NAME=query_date_T SIZE=9 MAXLENGTH=8 VALUE=\"$query_date_T\">";
$MAIN.="<BR> to <BR><INPUT TYPE=TEXT NAME=end_date_D SIZE=11 MAXLENGTH=10 VALUE=\"$end_date_D\">";
$MAIN.="<script language=\"JavaScript\">\n";
$MAIN.="var o_cal = new tcal ({\n";
$MAIN.=" // form name\n";
$MAIN.=" 'formname': 'vicidial_report',\n";
$MAIN.=" // input name\n";
$MAIN.=" 'controlname': 'end_date_D'\n";
$MAIN.="});\n";
$MAIN.="o_cal.a_tpl.yearscroll = false;\n";
$MAIN.="// o_cal.a_tpl.weekstart = 1; // Monday week start\n";
$MAIN.="</script>\n";
$MAIN.=" &nbsp; <INPUT TYPE=TEXT NAME=end_date_T SIZE=9 MAXLENGTH=8 VALUE=\"$end_date_T\">";
$MAIN.="</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
if ($type == 'inbound')
{
$MAIN.="Inbound Groups: \n";
$MAIN.="</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
$MAIN.="<SELECT SIZE=5 NAME=group[] multiple>\n";
$o=0;
while ($groups_to_print > $o)
{
if (preg_match("/\|$LISTgroups[$o]\|/",$group_string))
{$MAIN.="<option selected value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroups_names[$o]</option>\n";}
else
{$MAIN.="<option value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroups_names[$o]</option>\n";}
$o++;
}
$MAIN.="</SELECT>\n";
$MAIN.="</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ";
$MAIN.="<a href=\"$PHP_SELF?DB=$DB&type=$type&query_date=$query_date&end_date=$end_date&query_date_D=$query_date_D&query_date_T=$query_date_T&end_date_D=$end_date_D&end_date_T=$end_date_T$groupQS&shift=$shift&file_download=1\">DOWNLOAD</a> | ";
$MAIN.="<a href=\"./admin.php?ADD=3111&group_id=$group[0]\">MODIFY</a> | ";
$MAIN.="<a href=\"./admin.php?ADD=999999\">REPORTS</a> | ";
$MAIN.="<a href=\"./AST_CLOSERstats.php?query_date=$query_date&end_date=$end_date&shift=$shift$groupQS\">CLOSER REPORT</a> \n";
$MAIN.="</FONT>\n";
}
else
{
$MAIN.="Campaigns: \n";
$MAIN.="</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
$MAIN.="<SELECT SIZE=5 NAME=group[] multiple>\n";
$o=0;
while ($groups_to_print > $o)
{
if (preg_match("/\|$LISTgroups[$o]\|/",$group_string))
{$MAIN.="<option selected value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroups_names[$o]</option>\n";}
else
{$MAIN.="<option value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTgroups_names[$o]</option>\n";}
$o++;
}
$MAIN.="</SELECT>\n";
$MAIN.="</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
$MAIN.="<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ";
$MAIN.="<a href=\"$PHP_SELF?DB=$DB&type=$type&query_date=$query_date&end_date=$end_date&query_date_D=$query_date_D&query_date_T=$query_date_T&end_date_D=$end_date_D&end_date_T=$end_date_T$groupQS&shift=$shift&file_download=1\">DOWNLOAD</a> | ";
$MAIN.="<a href=\"./admin.php?ADD=31&campaign_id=$group[0]\">MODIFY</a> | ";
$MAIN.="<a href=\"./admin.php?ADD=999999\">REPORTS</a> | ";
$MAIN.="<a href=\"./AST_VDADstats.php?query_date=$query_date&end_date=$end_date&shift=$shift$groupQS\">OUTBOUND REPORT</a> \n";
$MAIN.="</FONT>\n";
}
$MAIN.="</TD></TR>\n";
$MAIN.="<TR><TD>\n";
#$MAIN.="<SELECT SIZE=1 NAME=group>\n";
# $o=0;
# while ($groups_to_print > $o)
# {
# if ($groups[$o] == $group) {$MAIN.="<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
# else {$MAIN.="<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
# $o++;
# }
#$MAIN.="</SELECT>\n";
$MAIN.="Shift: <SELECT SIZE=1 NAME=shift>\n";
$MAIN.="<option selected value=\"$shift\">$shift</option>\n";
$MAIN.="<option value=\"\">--</option>\n";
$MAIN.="<option value=\"AM\">AM</option>\n";
$MAIN.="<option value=\"PM\">PM</option>\n";
$MAIN.="<option value=\"ALL\">ALL</option>\n";
$MAIN.="<option value=\"RANGE\">RANGE</option>\n";
$MAIN.="</SELECT>\n";
$MAIN.="<SCRIPT LANGUAGE=\"JavaScript\">\n";
$MAIN.="function submit_form()\n";
$MAIN.=" {\n";
$MAIN.=" document.vicidial_report.end_date.value = document.vicidial_report.end_date_D.value + \" \" + document.vicidial_report.end_date_T.value;\n";
$MAIN.=" document.vicidial_report.query_date.value = document.vicidial_report.query_date_D.value + \" \" + document.vicidial_report.query_date_T.value;\n";
$MAIN.=" document.vicidial_report.submit();\n";
$MAIN.=" }\n";
$MAIN.="</SCRIPT>\n";
$MAIN.="<BR>Display as:&nbsp; ";
$MAIN.="<select name='report_display_type'>";
if ($report_display_type) {$MAIN.="<option value='$report_display_type' selected>$report_display_type</option>";}
$MAIN.="<option value='TEXT'>TEXT</option><option value='HTML'>HTML</option></select>\n<BR>";
$MAIN.="&nbsp; &nbsp; <input type=button value=\"SUBMIT\" name=smt id=smt onClick=\"submit_form()\">\n";
$MAIN.="</TD></TR></TABLE>\n";
$MAIN.="</FORM>\n\n";
$MAIN.="<PRE><FONT SIZE=2>\n\n";
if ($groups_to_print < 1)
{
$MAIN.="\n\n";
$MAIN.="PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
}
else
{
$MAIN.="IVR Stats Report: $query_date_BEGIN to $query_date_END $NOW_TIME\n";
$MAIN.=" $group_string\n";
$CSV_text.="\"IVR Stats Report: $query_date_BEGIN to $query_date_END\",\"$NOW_TIME\"\n";
$TOTALcalls=0;
$NOCALLERIDcalls=0;
$UNIQUEcallers=0;
$totFLOWivr_time=0;
$totFLOWtotal_time=0;
##### Grab all records for the IVR for the specified time period
if ($type == 'inbound')
{
$stmt="select uniqueid,extension,start_time,comment_a,comment_b,comment_d,UNIX_TIMESTAMP(start_time),phone_ext from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a IN($group_SQL) order by uniqueid,start_time;";
}
else
{
$stmt="select uniqueid,caller_code,event_date,campaign_id,menu_id,menu_action,UNIX_TIMESTAMP(event_date),caller_code from vicidial_outbound_ivr_log where event_date >= '$query_date_BEGIN' and event_date <= '$query_date_END' and campaign_id IN($group_SQL) order by uniqueid,event_date,menu_action desc;";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$logs_to_print = mysqli_num_rows($rslt);
$p=0;
while ($p < $logs_to_print)
{
$row=mysqli_fetch_row($rslt);
$uniqueid[$p] = $row[0];
$extension[$p] = $row[1];
$start_time[$p] = $row[2];
$comment_a[$p] = $row[3];
$comment_b[$p] = $row[4];
$comment_d[$p] = $row[5];
$epoch[$p] = $row[6];
$phone_ext[$p] = $row[7];
$p++;
}
### create the call flow of all calls by uniqueid
$last_uniqueid='';
$first_epoch='';
$last_epoch='';
$p=0;
$r=-1;
while ($p < $logs_to_print)
{
if ($DB > 0) {$MAIN.="$p|$uniqueid[$p]|$comment_b[$p]";}
if ($last_uniqueid === "$uniqueid[$p]")
{
$unique_calls[$r] .= "----------$comment_b[$p]";
if ($DB > 0) {$MAIN.=" $r|$unique_calls[$r]\n";}
$last_epoch[$r]=$epoch[$p];
}
else
{
$r++;
$caller_id[$r]=$phone_ext[$p];
if (strlen($phone_ext[$p])<2)
{$NOCALLERIDcalls++;}
else
{
if (!preg_match("/_$phone_ext[$p]_/",$unique_callerIDs))
{
$unique_callerIDs .= "_$phone_ext[$p]_";
$UNIQUEcallers++;
}
}
$first_epoch[$r]=$epoch[$p];
$last_epoch[$r]=$epoch[$p];
$unique_calls[$r] = $comment_b[$p];
$FLOWuniqueid[$r] = "$uniqueid[$p]";
$last_uniqueid = "$uniqueid[$p]";
if ($DB > 0) {$MAIN.=" $r|$unique_calls[$r]\n";}
}
$p++;
}
### sort call flows for counting
$RAWunique_calls = $unique_calls;
if ($logs_to_print > 0)
{sort($unique_calls);}
### count each unique call flow
$last_Suniqueid='';
$p=-1;
$s=0;
while ($s <= $r)
{
if ($DB > 0) {$MAIN.="$s|$unique_calls[$s]\n";}
if ($last_Suniqueid === "$unique_calls[$s]")
{
$STunique_calls_count[$p]++;
}
else
{
$p++;
$STunique_calls[$p] = $unique_calls[$s];
$last_Suniqueid = "$unique_calls[$s]";
$STunique_calls_count[$p]=1;
}
$s++;
}
### put call flows and counts together for sorting again
$TOTALcalls=0;
$s=0;
while ($s <= $p)
{
$TOTALcalls = ($TOTALcalls + $STunique_calls_count[$s]);
$STunique_calls_count[$s] = sprintf("%07s", $STunique_calls_count[$s]);
$FLOWunique_calls[$s] = "$STunique_calls_count[$s]__________$STunique_calls[$s]";
$s++;
}
#### PRINT TOTAL CALLS INTO THIS IVR
$MAIN.="\n";
$MAIN.="Calls taken into this IVR: $TOTALcalls\n";
$MAIN.="Calls with no CallerID: $NOCALLERIDcalls\n";
$MAIN.="Unique Callers: $UNIQUEcallers\n";
$MAIN.="\n";
$CSV_text.="\"Calls taken into this IVR: $TOTALcalls\"\n";
$CSV_text.="\"Calls with no CallerID: $NOCALLERIDcalls\"\n";
$CSV_text.="\"Unique Callers: $UNIQUEcallers\"\n\n";
### sort call flows for counting
if ($p > 0)
{rsort($FLOWunique_calls);}
### put call flows and counts together for sorting again
$RUC_ct = count($RAWunique_calls);
$s=0;
while ($s <= $p)
{
$FLOWsummary = explode('__________',$FLOWunique_calls[$s]);
$FLOWsummary[0] = ($FLOWsummary[0] + 0);
$t=0;
while ($t < $RUC_ct)
{
if ($FLOWsummary[1] === "$RAWunique_calls[$t]")
{
$FLOWunique_calls_list[$s] .= "'$FLOWuniqueid[$t]',";
if ($last_epoch[$t] <= $first_epoch[$t]) {$last_epoch[$t] = ($first_epoch[$t] + 5);}
else {$last_epoch[$t] = ($last_epoch[$t] + 10);}
$FLOWivr_time[$s] = ($FLOWivr_time[$s] + ($last_epoch[$t] - $first_epoch[$t]));
}
$t++;
}
$s++;
}
### put call flows and counts together for sorting again
$s=0;
$ASCII_text.="+--------+--------+--------+--------+------+------+\n";
$ASCII_text.="| | | QUEUE | QUEUE | IVR | TOTAL|\n";
$ASCII_text.="| IVR | QUEUE | DROP | DROP | AVG | AVG |\n";
$ASCII_text.="| CALLS | CALLS | CALLS | PERCENT| TIME | TIME | CALL PATH\n";
$ASCII_text.="+--------+--------+--------+--------+------+------+------------\n";
######## GRAPHING #########
$graph_stats=array();
$max_ivr_calls=1;
$max_queue_calls=1;
$max_queue_drops=1;
$max_queue_drops_percent=1;
$max_ivr_avg=1;
$max_total_avg=1;
$GRAPH="<a name='ivrgraph'/><table border='0' cellpadding='0' cellspacing='2' width='800'>";
$GRAPH.="<tr><th width='16%' id='ivrgraph1' class='grey_graph_cell'><a href='#' onClick=\"DrawGraph('IVRCALLS', '1'); return false;\">IVR CALLS</a></th><th width='17%' id='ivrgraph2' class='grey_graph_cell'><a href='#' onClick=\"DrawGraph('QUEUECALLS', '2'); return false;\">QUEUE CALLS</a></th><th width='17%' id='ivrgraph3' class='grey_graph_cell'><a href='#' onClick=\"DrawGraph('QUEUEDROPCALLS', '3'); return false;\">QUEUE DROP CALLS</a></th><th width='16%' id='ivrgraph4' class='grey_graph_cell'><a href='#' onClick=\"DrawGraph('QUEUEDROPPERCENT', '4'); return false;\">QUEUE DROP PERCENT</a></th><th width='17%' id='ivrgraph5' class='grey_graph_cell'><a href='#' onClick=\"DrawGraph('IVRAVGTIME', '5'); return false;\">IVR AVG TIME</a></th><th width='17%' id='ivrgraph6' class='grey_graph_cell'><a href='#' onClick=\"DrawGraph('TOTALAVGTIME', '6'); return false;\">TOTAL AVG TIME</a></th></tr>";
$GRAPH.="<tr><td colspan='6' class='graph_span_cell'><span id='ivr_stats_graph'><BR>&nbsp;<BR></span></td></tr></table><BR><BR>";
$IVRCALLS_graph="<table cellspacing='0' cellpadding='0' summary='STATUS' class='horizontalgraph'><caption align='top'>IVR STATS</caption><tr><th class='thgraph' scope='col'>IVR CALLS</th><th class='thgraph' scope='col'>CALL PATH</th></tr>";
$QUEUECALLS_graph="<table cellspacing='0' cellpadding='0' summary='STATUS' class='horizontalgraph'><caption align='top'>IVR STATS</caption><tr><th class='thgraph' scope='col'>QUEUE CALLS</th><th class='thgraph' scope='col'>CALL PATH</th></tr>";
$QUEUEDROPCALLS_graph="<table cellspacing='0' cellpadding='0' summary='STATUS' class='horizontalgraph'><caption align='top'>IVR STATS</caption><tr><th class='thgraph' scope='col'>QUEUE DROP CALLS</th><th class='thgraph' scope='col'>CALL PATH</th></tr>";
$QUEUEDROPPERCENT_graph="<table cellspacing='0' cellpadding='0' summary='STATUS' class='horizontalgraph'><caption align='top'>IVR STATS</caption><tr><th class='thgraph' scope='col'>QUEUE DROP PERCENT</th><th class='thgraph' scope='col'>CALL PATH</th></tr>";
$IVRAVGTIME_graph="<table cellspacing='0' cellpadding='0' summary='STATUS' class='horizontalgraph'><caption align='top'>IVR STATS</caption><tr><th class='thgraph' scope='col'>IVR AVG TIME</th><th class='thgraph' scope='col'>CALL PATH</th></tr>";
$TOTALAVGTIME_graph="<table cellspacing='0' cellpadding='0' summary='STATUS' class='horizontalgraph'><caption align='top'>IVR STATS</caption><tr><th class='thgraph' scope='col'>TOTAL AVG TIME</th><th class='thgraph' scope='col'>CALL PATH</th></tr>";
###########################
$CSV_text.="\"\",\"IVR CALLS\",\"QUEUE CALLS\",\"QUEUE DROP CALLS\",\"QUEUE DROP PERCENT\",\"IVR AVG TIME\",\"TOTAL AVG TIME\",\"CALL PATH\"\n";
while ($s <= $p)
{
$vcl_statuses = $MT;
$FLOWdrop[$s]=0;
$FLOWtotal[$s]=0;
$FLOWdropPCT[$s]=0;
$FLOWsummary = explode('__________',$FLOWunique_calls[$s]);
$FLOWsummary[0] = ($FLOWsummary[0] + 0);
$FLOWunique_calls_list[$s] = preg_replace("/,$/","",$FLOWunique_calls_list[$s]);
if ($type == 'inbound')
{
##### Grab all records for the IVR for the specified time period
$stmt="select status,length_in_sec from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and uniqueid IN($FLOWunique_calls_list[$s]);";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$ASCII_text.="$stmt\n";}
$vcl_statuses_to_print = mysqli_num_rows($rslt);
$w=0;
while ($w < $vcl_statuses_to_print)
{
$row=mysqli_fetch_row($rslt);
$vcl_statuses[$w] = $row[0];
if ( (preg_match('/DROP/',$vcl_statuses[$w])) or (preg_match('/XDROP/',$vcl_statuses[$w])) )
{$FLOWdrop[$s]++;}
$FLOWclose_time[$s] = ($FLOWclose_time[$s] + $row[1]);
$FLOWtotal[$s]++;
$w++;
}
}
if ( ($FLOWtotal[$s] > 0) and ($FLOWdrop[$s] > 0) )
{
$FLOWdropPCT[$s] = ( ($FLOWdrop[$s] / $FLOWtotal[$s]) * 100);
$FLOWdropPCT[$s] = round($FLOWdropPCT[$s], 2);
}
if ($FLOWsummary[0]>$max_ivr_calls) {$max_ivr_calls=$FLOWsummary[0];}
if ($FLOWtotal[$s]>$max_queue_calls) {$max_queue_calls=$FLOWtotal[$s];}
if ($FLOWdrop[$s]>$max_queue_drops) {$max_queue_drops=$FLOWdrop[$s];}
if ($FLOWdropPCT[$s]>$max_queue_drops_percent) {$max_queue_drops_percent=$FLOWdropPCT[$s];}
$graph_stats[$s][1]=$FLOWsummary[0];
$graph_stats[$s][2]=$FLOWtotal[$s];
$graph_stats[$s][3]=$FLOWdrop[$s];
$graph_stats[$s][4]=$FLOWdropPCT[$s];
$FLOWsummary[0] = sprintf("%6s", $FLOWsummary[0]);
$FLOWtotal[$s] = sprintf("%6s", $FLOWtotal[$s]);
$FLOWdrop[$s] = sprintf("%6s", $FLOWdrop[$s]);
$FLOWdropPCT[$s] = sprintf("%6s", $FLOWdropPCT[$s]);
$FLOWsummary[1] = preg_replace('/\-\-\-\-\-\-\-\-\-\-/', ' / ', $FLOWsummary[1]);
$FLOWtotal_time[$s] = ($FLOWivr_time[$s] + $FLOWclose_time[$s]);
$avgFLOWivr_time[$s] = ($FLOWivr_time[$s] / $FLOWsummary[0]);
$avgFLOWivr_time[$s] = round($avgFLOWivr_time[$s], 0);
$avgFLOWivr_time[$s] = sprintf("%4s", $avgFLOWivr_time[$s]);
$avgFLOWtotal_time[$s] = ($FLOWtotal_time[$s] / $FLOWsummary[0]);
$avgFLOWtotal_time[$s] = round($avgFLOWtotal_time[$s], 0);
$avgFLOWtotal_time[$s] = sprintf("%4s", $avgFLOWtotal_time[$s]);
if (trim($avgFLOWivr_time[$s])>$max_ivr_avg) {$max_ivr_avg=trim($avgFLOWivr_time[$s]);}
if (trim($avgFLOWtotal_time[$s])>$max_total_avg) {$max_total_avg=trim($avgFLOWtotal_time[$s]);}
$graph_stats[$s][0]=$FLOWsummary[1];
$graph_stats[$s][5]=trim($avgFLOWivr_time[$s]);
$graph_stats[$s][6]=trim($avgFLOWtotal_time[$s]);
$totFLOWtotal_time = ($totFLOWtotal_time + $FLOWtotal_time[$s]);
$totFLOWivr_time = ($totFLOWivr_time + $FLOWivr_time[$s]);
$totFLOWtotal = ($totFLOWtotal + $FLOWtotal[$s]);
$totFLOWdrop = ($totFLOWdrop + $FLOWdrop[$s]);
$ASCII_text.="| $FLOWsummary[0] | $FLOWtotal[$s] | $FLOWdrop[$s] | $FLOWdropPCT[$s]%| $avgFLOWivr_time[$s] | $avgFLOWtotal_time[$s] | $FLOWsummary[1]\n";
$CSV_text.="\"\",\"$FLOWsummary[0]\",\"$FLOWtotal[$s]\",\"$FLOWdrop[$s]\",\"$FLOWdropPCT[$s]%\",\"$avgFLOWivr_time[$s]\",\"$avgFLOWtotal_time[$s]\",\"$FLOWsummary[1]\"\n";
$s++;
}
$TOTALcalls = sprintf("%6s", $TOTALcalls);
$totFLOWtotal = sprintf("%6s", $totFLOWtotal);
$totFLOWdrop = sprintf("%6s", $totFLOWdrop);
if ( ($totFLOWivr_time > 0) and ($TOTALcalls > 0) )
{$TavgFLOWivr_time = ($totFLOWivr_time / $TOTALcalls);}
$TavgFLOWivr_time = round($TavgFLOWivr_time, 0);
$TavgFLOWivr_time = sprintf("%4s", $TavgFLOWivr_time);
if ( ($totFLOWtotal_time > 0) and ($TOTALcalls > 0) )
{$TavgFLOWtotal_time = ($totFLOWtotal_time / $TOTALcalls);}
$TavgFLOWtotal_time = round($TavgFLOWtotal_time, 0);
$TavgFLOWtotal_time = sprintf("%4s", $TavgFLOWtotal_time);
if ( ($totFLOWtotal < 1) or ($totFLOWdrop < 1) )
{$totFLOWdropPCT = '0';}
else
{
$totFLOWdropPCT = (($totFLOWdrop / $totFLOWtotal) * 100);
$totFLOWdropPCT = round($totFLOWdropPCT, 0);
}
$totFLOWdropPCT = sprintf("%5s", $totFLOWdropPCT);
$ASCII_text.="+--------+--------+--------+--------+------+------+------------\n";
$ASCII_text.="| $TOTALcalls | $totFLOWtotal | $totFLOWdrop | $totFLOWdropPCT% | $TavgFLOWivr_time | $TavgFLOWtotal_time |\n";
$ASCII_text.="+--------+--------+--------+--------+------+------+\n";
$CSV_text.="\"\",\"$TOTALcalls\",\"$totFLOWtotal\",\"$totFLOWdrop\",\"$totFLOWdropPCT%\",\"$TavgFLOWivr_time\",\"$TavgFLOWtotal_time\"\n";
for ($d=0; $d<count($graph_stats); $d++) {
if ($d==0) {$class=" first";} else if (($d+1)==count($graph_stats)) {$class=" last";} else {$class="";}
$IVRCALLS_graph.=" <tr><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][1]/$max_ivr_calls)."' height='16' />".$graph_stats[$d][1]."</td><td class='chart_td$class'>".$graph_stats[$d][0]."</td></tr>";
$QUEUECALLS_graph.=" <tr><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][2]/$max_queue_calls)."' height='16' />".$graph_stats[$d][2]."</td><td class='chart_td$class'>".$graph_stats[$d][0]."</td></tr>";
$QUEUEDROPCALLS_graph.=" <tr><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][3]/$max_queue_drops)."' height='16' />".$graph_stats[$d][3]."</td><td class='chart_td$class'>".$graph_stats[$d][0]."</td></tr>";
$QUEUEDROPPERCENT_graph.=" <tr><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][4]/$max_queue_drops_percent)."' height='16' />".$graph_stats[$d][4]."%</td><td class='chart_td$class'>".$graph_stats[$d][0]."</td></tr>";
$IVRAVGTIME_graph.=" <tr><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][5]/$max_ivr_avg)."' height='16' />".$graph_stats[$d][5]."</td><td class='chart_td$class'>".$graph_stats[$d][0]."</td></tr>";
$TOTALAVGTIME_graph.=" <tr><td nowrap class='chart_td value$class'><img src='images/bar.png' alt='' width='".round(400*$graph_stats[$d][6]/$max_total_avg)."' height='16' />".$graph_stats[$d][6]."</td><td class='chart_td$class'>".$graph_stats[$d][0]."</td></tr>";
}
$IVRCALLS_graph.="<tr><th class='thgraph' scope='col'>".trim($TOTALcalls)."</th><th class='thgraph' scope='col'>TOTAL</th></tr></table>";
$QUEUECALLS_graph.="<tr><th class='thgraph' scope='col'>".trim($totFLOWtotal)."</th><th class='thgraph' scope='col'>TOTAL</th></tr></table>";
$QUEUEDROPCALLS_graph.="<tr><th class='thgraph' scope='col'>".trim($totFLOWdrop)."</th><th class='thgraph' scope='col'>TOTAL</th></tr></table>";
$QUEUEDROPPERCENT_graph.="<tr><th class='thgraph' scope='col'>".trim($totFLOWdropPCT)."%</th><th class='thgraph' scope='col'>TOTAL</th></tr></table>";
$IVRAVGTIME_graph.="<tr><th class='thgraph' scope='col'>".trim($TavgFLOWivr_time)."</th><th class='thgraph' scope='col'>TOTAL</th></tr></table>";
$TOTALAVGTIME_graph.="<tr><th class='thgraph' scope='col'>".trim($TavgFLOWtotal_time)."</th><th class='thgraph' scope='col'>TOTAL</th></tr></table>";
$JS_onload.="\tDrawGraph('IVRCALLS', '1');\n";
$JS_text.="function DrawGraph(graph, th_id) {\n";
$JS_text.=" var IVRCALLS_graph=\"$IVRCALLS_graph\";\n";
$JS_text.=" var QUEUECALLS_graph=\"$QUEUECALLS_graph\";\n";
$JS_text.=" var QUEUEDROPCALLS_graph=\"$QUEUEDROPCALLS_graph\";\n";
$JS_text.=" var QUEUEDROPPERCENT_graph=\"$QUEUEDROPPERCENT_graph\";\n";
$JS_text.=" var IVRAVGTIME_graph=\"$IVRAVGTIME_graph\";\n";
$JS_text.=" var TOTALAVGTIME_graph=\"$TOTALAVGTIME_graph\";\n";
$JS_text.="\n";
$JS_text.=" for (var i=1; i<=6; i++) {\n";
$JS_text.=" var cellID=\"ivrgraph\"+i;\n";
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#DDDDDD';\n";
$JS_text.=" }\n";
$JS_text.=" var cellID=\"ivrgraph\"+th_id;\n";
$JS_text.=" document.getElementById(cellID).style.backgroundColor='#999999';\n";
$JS_text.=" var graph_to_display=eval(graph+\"_graph\");\n";
$JS_text.=" document.getElementById('ivr_stats_graph').innerHTML=graph_to_display;\n";
$JS_text.="}\n";
$GRAPH_text.=$GRAPH;
if ($report_display_type=="HTML")
{
$MAIN.=$GRAPH_text;
}
else
{
$MAIN.=$ASCII_text;
}
##############################
######### TIME STATS
$MAIN.="\n";
$MAIN.="---------- TIME STATS\n";
$MAIN.="<FONT SIZE=0>\n";
$hi_hour_count=0;
$last_full_record=0;
$i=0;
$h=0;
while ($i <= 96)
{
if ($type == 'inbound')
{
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:00:00' and start_time <= '$query_date $h:14:59' and comment_a IN($group_SQL) and comment_b='START';";
}
else
{
$stmt="select count(*) from vicidial_outbound_ivr_log where event_date >= '$query_date $h:00:00' and event_date <= '$query_date $h:14:59' and campaign_id IN($group_SQL) and menu_action='';";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$i++;
if ($type == 'inbound')
{
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:15:00' and start_time <= '$query_date $h:29:59' and comment_a IN($group_SQL) and comment_b='START';";
}
else
{
$stmt="select count(*) from vicidial_outbound_ivr_log where event_date >= '$query_date $h:15:00' and event_date <= '$query_date $h:29:59' and campaign_id IN($group_SQL) and menu_action='';";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$i++;
if ($type == 'inbound')
{
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:30:00' and start_time <= '$query_date $h:44:59' and comment_a IN($group_SQL) and comment_b='START';";
}
else
{
$stmt="select count(*) from vicidial_outbound_ivr_log where event_date >= '$query_date $h:30:00' and event_date <= '$query_date $h:44:59' and campaign_id IN($group_SQL) and menu_action='';";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$i++;
if ($type == 'inbound')
{
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date $h:45:00' and start_time <= '$query_date $h:59:59' and comment_a IN($group_SQL) and comment_b='START';";
}
else
{
$stmt="select count(*) from vicidial_outbound_ivr_log where event_date >= '$query_date $h:45:00' and event_date <= '$query_date $h:59:59' and campaign_id IN($group_SQL) and menu_action='';";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {$MAIN.="$stmt\n";}
$row=mysqli_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$i++;
$h++;
}
if ($hi_hour_count < 1)
{$hour_multiplier = 0;}
else
{
$hour_multiplier = (100 / $hi_hour_count);
#$hour_multiplier = round($hour_multiplier, 0);
}
$MAIN.="<!-- HICOUNT: $hi_hour_count|$hour_multiplier -->\n";
$MAIN.="GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS TAKEN INTO THIS IVR\n";
$CSV_text.="\n\"GRAPH IN 15 MINUTE INCREMENTS OF TOTAL CALLS TAKEN INTO THIS IVR\"\n";
$k=1;
$Mk=0;
$call_scale = '0';
while ($k <= 102)
{
if ($Mk >= 5)
{
$Mk=0;
if ( ($k < 1) or ($hour_multiplier <= 0) )
{$scale_num = 100;}
else
{
$scale_num=($k / $hour_multiplier);
$scale_num = round($scale_num, 0);
}
$LENscale_num = (strlen($scale_num));
$k = ($k + $LENscale_num);
$call_scale .= "$scale_num";
}
else
{
$call_scale .= " ";
$k++; $Mk++;
}
}
$MAIN.="+------+-------------------------------------------------------------------------------------------------------+-------+\n";
#$MAIN.="| HOUR | GRAPH IN 15 MINUTE INCREMENTS OF TOTAL INCOMING CALLS FOR THIS GROUP | TOTAL |\n";
$MAIN.="| HOUR |$call_scale| TOTAL |\n";
$MAIN.="+------+-------------------------------------------------------------------------------------------------------+-------+\n";
$CSV_text.="\"HOUR\",\"TOTAL\"\n";
$ZZ = '00';
$i=0;
$h=4;
$hour= -1;
$no_lines_yet=1;
while ($i <= 96)
{
$char_counter=0;
$time = ' ';
if ($h >= 4)
{
$hour++;
$h=0;
if ($hour < 10) {$hour = "0$hour";}
$time = "+$hour$ZZ+";
}
if ($h == 1) {$time = " 15 ";}
if ($h == 2) {$time = " 30 ";}
if ($h == 3) {$time = " 45 ";}
$Ghour_count = $hour_count[$i];
if ($Ghour_count < 1)
{
if ( ($no_lines_yet) or ($i > $last_full_record) )
{
$do_nothing=1;
}
else
{
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
$MAIN.="|$time|";
$k=0; while ($k <= 102) {$MAIN.=" "; $k++;}
$MAIN.="| $hour_count[$i] |\n";
$CSV_text.="\"\",\"$time\",\"0\"\n";
}
}
else
{
$no_lines_yet=0;
$Xhour_count = ($Ghour_count * $hour_multiplier);
$Yhour_count = (99 - $Xhour_count);
$hour_count[$i] = sprintf("%-5s", $hour_count[$i]);
$MAIN.="|$time|<SPAN class=\"green\">";
$k=0; while ($k <= $Xhour_count) {$MAIN.="*"; $k++; $char_counter++;}
$MAIN.="*X</SPAN>"; $char_counter++;
$k=0; while ($k <= $Yhour_count) {$MAIN.=" "; $k++; $char_counter++;}
while ($char_counter <= 101) {$MAIN.=" "; $char_counter++;}
$MAIN.="| $hour_count[$i] |\n";
$CSV_text.="\"\",\"$time\",\"$hour_count[$i]\"\n";
}
$i++;
$h++;
}
$MAIN.="+------+-------------------------------------------------------------------------------------------------------+-------+\n\n";
$ENDtime = date("U");
$RUNtime = ($ENDtime - $STARTtime);
$MAIN.="\nRun Time: $RUNtime seconds|$db_source\n";
$MAIN.="</PRE>\n";
$MAIN.="</TD></TR></TABLE>\n";
$MAIN.="</BODY></HTML>\n";
}
if ($file_download>0) {
$FILE_TIME = date("Ymd-His");
$CSVfilename = "AST_IVRstats_$US$FILE_TIME.csv";
$CSV_text=preg_replace('/ +\"/', '"', $CSV_text);
$CSV_text=preg_replace('/\" +/', '"', $CSV_text);
// We'll be outputting a TXT file
header('Content-type: application/octet-stream');
// It will be called LIST_101_20090209-121212.txt
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
header('Expires: 0');
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
header('Pragma: public');
ob_clean();
flush();
echo "$CSV_text";
if ($db_source == 'S')
{
mysqli_close($link);
$use_slave_server=0;
$db_source = 'M';
require("dbconnect_mysqli.php");
}
$endMS = microtime();
$startMSary = explode(" ",$startMS);
$endMSary = explode(" ",$endMS);
$runS = ($endMSary[0] - $startMSary[0]);
$runM = ($endMSary[1] - $startMSary[1]);
$TOTALrun = ($runS + $runM);
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
exit;
} else {
$JS_onload.="}\n";
$JS_text.=$JS_onload;
$JS_text.="</script>\n";
echo $HEADER;
echo $JS_text;
require("admin_header.php");
echo $MAIN;
}
if ($db_source == 'S')
{
mysqli_close($link);
$use_slave_server=0;
$db_source = 'M';
require("dbconnect_mysqli.php");
}
$endMS = microtime();
$startMSary = explode(" ",$startMS);
$endMSary = explode(" ",$endMS);
$runS = ($endMSary[0] - $startMSary[0]);
$runM = ($endMSary[1] - $startMSary[1]);
$TOTALrun = ($runS + $runM);
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
?>
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