940 lines
32 KiB
Perl
940 lines
32 KiB
Perl
#!/usr/bin/perl
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#
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# AST_VDauto_dial.pl version 0.9
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#
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# DESCRIPTION:
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# uses Net::MySQL to place auto_dial calls on the VICIDIAL dialer system
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#
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# SUMMARY:
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# This program was designed for people using the Asterisk PBX with VICIDIAL
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#
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# For the client to use VICIDIAL, this program must be in the cron constantly
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#
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# For this program to work you need to have the "asterisk" MySQL database
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# created and create the tables listed in the CONF_MySQL.txt file, also make sure
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# that the machine running this program has read/write/update/delete access
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# to that database
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#
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# It is recommended that you run this program on the local Asterisk machine
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#
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# This script is to run perpetually querying every second to place new phone
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# calls from the vicidial_hopper based upon how many available agents there are
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# and the value of the auto_dial_level setting in the campaign screen of the
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# admin web page
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#
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# It is good practice to keep this program running by placing the associated
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# KEEPALIVE script running every minute to ensure this program is always running
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#
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# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
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#
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# changes:
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# 50125-1201 - Changed dial timeout to 120 seconds from 180 seconds
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# 50317-0954 - Added duplicate check per cycle to account for DB lockups
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# 50322-1302 - Added campaign custom callerid feature
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# 50324-1353 - Added optional variable to record ring time thru separate diap prefix
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# 50606-2308 - Added code to ensure no calls placed out on inactive campaign
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# 50617-1248 - Added code to place LOGOUT entry in auto-paused user logs
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# 50620-1349 - Added custom vdad transfer AGI extension per campaign
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# 50810-1610 - Added database server variable definitions lookup
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# 50810-1630 - Added max_vicidial_trunks server limiter on active lines
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# 50812-0957 - corrected max_trunks logic, added update of server every 25 sec
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# 60120-1522 - corrected time error for hour variable, caused agi problems
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#
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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$i=0;
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while ($#ARGV >= $i)
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{
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$args = "$args $ARGV[$i]";
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$i++;
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}
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if ($args =~ /--help/i)
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{
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print "allowed run time options:\n [-t] = test\n [-debug] = verbose debug messages\n [--delay=XXX] = delay of XXX seconds per loop, default 2.5 seconds\n\n";
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}
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else
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{
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if ($args =~ /--delay=/i)
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{
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@data_in = split(/--delay=/,$args);
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$loop_delay = $data_in[1];
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print " LOOP DELAY OVERRIDE!!!!! = $loop_delay seconds\n\n";
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$loop_delay = ($loop_delay * 1000);
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}
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else
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{
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$loop_delay = '2500';
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}
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if ($args =~ /-debug/i)
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{
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$DB=1; # Debug flag, set to 0 for no debug messages, On an active system this will generate hundreds of lines of output per minute
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}
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if ($args =~ /-t/i)
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{
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$TEST=1;
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$T=1;
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}
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}
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}
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else
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{
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print "no command line options set\n";
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$loop_delay = '2500';
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$DB=1;
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}
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### end parsing run-time options ###
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# constants
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$US='__';
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$MT[0]='';
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$RECcount=''; ### leave blank for no REC count
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$RECprefix='7'; ### leave blank for no REC prefix
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### Make sure this file is in a libs path or put the absolute path to it
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require("/home/cron/AST_SERVER_conf.pl"); # local configuration file
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if (!$DB_port) {$DB_port='3306';}
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&get_time_now; # update time/date variables
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$event_string='PROGRAM STARTED||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||';
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&event_logger; # writes to the log and if debug flag is set prints to STDOUT
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use lib './lib', '../lib';
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use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
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use Net::MySQL;
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### connect to MySQL database defined in the AST_SERVER_conf.pl file
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my $dbhA = Net::MySQL->new(hostname => "$DB_server", database => "$DB_database", user => "$DB_user", password => "$DB_pass", port => "$DB_port")
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or die "Couldn't connect to database: $DB_server - $DB_database\n";
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### Grab Server values from the database
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$stmtA = "SELECT telnet_host,telnet_port,ASTmgrUSERNAME,ASTmgrSECRET,ASTmgrUSERNAMEupdate,ASTmgrUSERNAMElisten,ASTmgrUSERNAMEsend,max_vicidial_trunks,answer_transfer_agent,local_gmt,ext_context FROM servers where server_ip = '$server_ip';";
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$dbhA->query("$stmtA");
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if ($dbhA->has_selected_record)
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{
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$iter=$dbhA->create_record_iterator;
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while ( $record = $iter->each)
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{
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$DBtelnet_host = "$record->[0]";
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$DBtelnet_port = "$record->[1]";
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$DBASTmgrUSERNAME = "$record->[2]";
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$DBASTmgrSECRET = "$record->[3]";
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$DBASTmgrUSERNAMEupdate = "$record->[4]";
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$DBASTmgrUSERNAMElisten = "$record->[5]";
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$DBASTmgrUSERNAMEsend = "$record->[6]";
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$DBmax_vicidial_trunks = "$record->[7]";
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$DBanswer_transfer_agent= "$record->[8]";
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$DBSERVER_GMT = "$record->[9]";
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$DBext_context = "$record->[10]";
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if ($DBtelnet_host) {$telnet_host = $DBtelnet_host;}
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if ($DBtelnet_port) {$telnet_port = $DBtelnet_port;}
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if ($DBASTmgrUSERNAME) {$ASTmgrUSERNAME = $DBASTmgrUSERNAME;}
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if ($DBASTmgrSECRET) {$ASTmgrSECRET = $DBASTmgrSECRET;}
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if ($DBASTmgrUSERNAMEupdate) {$ASTmgrUSERNAMEupdate = $DBASTmgrUSERNAMEupdate;}
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if ($DBASTmgrUSERNAMElisten) {$ASTmgrUSERNAMElisten = $DBASTmgrUSERNAMElisten;}
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if ($DBASTmgrUSERNAMEsend) {$ASTmgrUSERNAMEsend = $DBASTmgrUSERNAMEsend;}
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if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;}
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if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;}
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if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;}
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if ($DBext_context) {$ext_context = $DBext_context;}
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}
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}
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$event_string='LOGGED INTO MYSQL SERVER ON 1 CONNECTION|';
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&event_logger;
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$one_day_interval = 12; # 1 month loops for one year
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while($one_day_interval > 0)
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{
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$endless_loop=5760000; # 30 days minutes at XXX seconds per loop
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while($endless_loop > 0)
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{
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&get_time_now;
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###############################################################################
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###### first figure out how many calls should be placed for each campaign per server
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###############################################################################
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@DBlive_user=@MT;
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@DBlive_server_ip=@MT;
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@DBlive_campaign=@MT;
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@DBlive_conf_exten=@MT;
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@DBcampaigns=@MT;
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@DBIPaddress=@MT;
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@DBIPcampaign=@MT;
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@DBIPactive=@MT;
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@DBIPvdadexten=@MT;
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@DBIPcount=@MT;
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@DBIPadlevel=@MT;
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@DBIPdialtimeout=@MT;
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@DBIPdialprefix=@MT;
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@DBIPcampaigncid=@MT;
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@DBIPexistcalls=@MT;
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@DBIPgoalcalls=@MT;
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@DBIPmakecalls=@MT;
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$active_line_counter=0;
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$user_counter=0;
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$user_campaigns = '|';
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$user_campaigns_counter = 0;
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$user_campaignIP = '|';
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$user_CIPct = 0;
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##### Get a listing of the users that are active and ready to take calls
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##### Also get a listing of the campaigns and campaigns/serverIP that will be used
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$dbhA->query("SELECT user,server_ip,campaign_id,conf_exten FROM vicidial_live_agents where status IN('READY','QUEUE','INCALL','DONE') and server_ip='$server_ip' and last_update_time > '$BDtsSQLdate' order by last_call_time");
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if ($dbhA->has_selected_record)
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{
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$iter=$dbhA->create_record_iterator;
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while ( $record = $iter->each)
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{
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$DBlive_user[$user_counter] = "$record->[0]";
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$DBlive_server_ip[$user_counter] = "$record->[1]";
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$DBlive_campaign[$user_counter] = "$record->[2]";
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$DBlive_conf_exten[$user_counter] = "$record->[3]";
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if ($user_campaigns !~ /\|$DBlive_campaign[$user_counter]\|/i)
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{
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$user_campaigns .= "$DBlive_campaign[$user_counter]|";
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$DBcampaigns[$user_campaigns_counter] = $DBlive_campaign[$user_counter];
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$user_campaigns_counter++;
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}
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if ($user_campaignIP !~ /\|$DBlive_campaign[$user_counter]__$DBlive_server_ip[$user_counter]\|/i)
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{
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$user_campaignIP .= "$DBlive_campaign[$user_counter]__$DBlive_server_ip[$user_counter]|";
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$DBIPcampaign[$user_CIPct] = "$DBlive_campaign[$user_counter]";
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$DBIPaddress[$user_CIPct] = "$DBlive_server_ip[$user_counter]";
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$user_CIPct++;
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}
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$user_counter++;
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}
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}
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$event_string="LIVE AGENTS LOGGED IN: $user_counter";
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&event_logger;
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$user_CIPct = 0;
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foreach(@DBIPcampaign)
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{
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$user_counter=0;
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foreach(@DBlive_campaign)
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{
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if ( ($DBlive_campaign[$user_counter] =~ /$DBIPcampaign[$user_CIPct]/i) && ($DBlive_server_ip[$user_counter] =~ /$DBIPaddress[$user_CIPct]/i) )
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{
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$DBIPcount[$user_CIPct]++
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}
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$user_counter++;
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}
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### grab the dial_level and multiply by active agents to get your goalcalls
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$DBIPadlevel[$user_CIPct]=0;
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$dbhA->query("SELECT auto_dial_level,local_call_time,dial_timeout,dial_prefix,campaign_cid,active,campaign_vdad_exten FROM vicidial_campaigns where campaign_id='$DBIPcampaign[$user_CIPct]'");
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if ($dbhA->has_selected_record)
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{
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$iter=$dbhA->create_record_iterator;
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while ( $record = $iter->each)
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{
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$DBIPadlevel[$user_CIPct] = "$record->[0]";
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$DBIPcalltime[$user_CIPct] = "$record->[1]";
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$DBIPdialtimeout[$user_CIPct] = "$record->[2]";
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$DBIPdialprefix[$user_CIPct] = "$record->[3]";
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$DBIPcampaigncid[$user_CIPct] = "$record->[4]";
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$DBIPactive[$user_CIPct] = "$record->[5]";
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$DBIPvdadexten[$user_CIPct] = "$record->[6]";
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}
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}
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$DBIPgoalcalls[$user_CIPct] = ($DBIPadlevel[$user_CIPct] * $DBIPcount[$user_CIPct]);
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if ($DBIPactive[$user_CIPct] =~ /N/) {$DBIPgoalcalls[$user_CIPct] = 0;}
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$DBIPgoalcalls[$user_CIPct] = sprintf("%.0f", $DBIPgoalcalls[$user_CIPct]);
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$event_string="$DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: agents: $DBIPcount[$user_CIPct] dial_level: $DBIPadlevel[$user_CIPct]";
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&event_logger;
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$active_line_counter=0;
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$active_line_goal=0;
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### see how many total VDAD calls are going on right now for max limiter
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$dbhA->query("SELECT count(*) FROM vicidial_auto_calls where server_ip='$DBIPaddress[$user_CIPct]' and status IN('SENT','RINGING','LIVE','XFER');");
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if ($dbhA->has_selected_record)
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{
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$iter=$dbhA->create_record_iterator;
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while ( $record = $iter->each)
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{
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$active_line_counter = "$record->[0]";
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}
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}
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### see how many calls are alrady active per campaign per server and
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### subtract that number from goalcalls to determine how many new
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### calls need to be placed in this loop
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if ($DBIPcampaign[$user_CIPct] =~ /CLOSER/)
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{$campaign_query = "campaign_id LIKE \"CL%\"";}
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else {$campaign_query = "campaign_id='$DBIPcampaign[$user_CIPct]'";}
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$dbhA->query("SELECT count(*) FROM vicidial_auto_calls where $campaign_query and server_ip='$DBIPaddress[$user_CIPct]' and status IN('SENT','RINGING','LIVE','XFER','CLOSER');");
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if ($dbhA->has_selected_record)
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{
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$iter=$dbhA->create_record_iterator;
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while ( $record = $iter->each)
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{
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$DBIPexistcalls[$user_CIPct] = "$record->[0]";
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}
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}
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$DBIPmakecalls[$user_CIPct] = ($DBIPgoalcalls[$user_CIPct] - $DBIPexistcalls[$user_CIPct]);
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$MVT_msg = '';
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$active_line_goal = ($active_line_counter + $DBIPmakecalls[$user_CIPct]);
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if ($active_line_goal > $max_vicidial_trunks)
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{
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$MVT_msg = "MVT override: $max_vicidial_trunks";
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$DBIPmakecalls[$user_CIPct] = ($max_vicidial_trunks - $active_line_counter);
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}
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$event_string="$DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: Calls to place: $DBIPmakecalls[$user_CIPct] ($DBIPgoalcalls[$user_CIPct] - $DBIPexistcalls[$user_CIPct]) $MVT_msg";
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&event_logger;
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$user_CIPct++;
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}
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###############################################################################
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###### second lookup leads and place calls for each campaign/server_ip
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###### go one lead at a time and place the call by inserting a record into vicidial_manager
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###############################################################################
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$user_CIPct = 0;
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foreach(@DBIPcampaign)
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{
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##### calculate what gmt_offset_now values are within the allowed local_call_time setting
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if ($DBIPcalltime[$user_CIPct] =~ /24hours/)
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{
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$p='13';
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$GMT_allowed = '|';
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while ($p > -13)
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{
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$tz = sprintf("%.2f", $p); $GMT_allowed .= "$tz|";
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$p = ($p - 0.25);
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}
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}
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if ($DBIPcalltime[$user_CIPct] =~ /9am-9pm/)
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{
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$p='13';
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$GMT_allowed = '|';
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while ($p > -13)
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{
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$GMT_test = ($GMT_now + ($p * 3600));
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($GMT_test);
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if ( ($hour >= 9) && ($hour <= 20) ){$tz = sprintf("%.2f", $p); $GMT_allowed .= "$tz|";}
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$p = ($p - 0.25);
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}
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}
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if ($DBIPcalltime[$user_CIPct] =~ /9am-5pm/)
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{
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$p='13';
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$GMT_allowed = '|';
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while ($p > -13)
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{
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$GMT_test = ($GMT_now + ($p * 3600));
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($GMT_test);
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if ( ($hour >= 9) && ($hour <= 16) ){$tz = sprintf("%.2f", $p); $GMT_allowed .= "$tz|";}
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$p = ($p - 0.25);
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}
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}
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if ($DBIPcalltime[$user_CIPct] =~ /12pm-5pm/)
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{
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$p='13';
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$GMT_allowed = '|';
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while ($p > -13)
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{
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$GMT_test = ($GMT_now + ($p * 3600));
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($GMT_test);
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if ( ($hour >= 12) && ($hour <= 16) ){$tz = sprintf("%.2f", $p); $GMT_allowed .= "$tz|";}
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$p = ($p - 0.25);
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}
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}
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if ($DBIPcalltime[$user_CIPct] =~ /12pm-9pm/)
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{
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$p='13';
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$GMT_allowed = '|';
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while ($p > -13)
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{
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$GMT_test = ($GMT_now + ($p * 3600));
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($GMT_test);
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if ( ($hour >= 12) && ($hour <= 20) ){$tz = sprintf("%.2f", $p); $GMT_allowed .= "$tz|";}
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$p = ($p - 0.25);
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}
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}
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if ($local_call_time[$i] =~ /5pm-9pm/)
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{
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$p='13';
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$GMT_allowed = '|';
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while ($p > -13)
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{
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$GMT_test = ($GMT_now + ($p * 3600));
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($GMT_test);
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if ( ($hour >= 17) && ($hour <= 20) ){$tz = sprintf("%.2f", $p); $GMT_allowed .= "$tz|";}
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$p = ($p - 0.25);
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}
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}
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$event_string="$DBIPcampaign[$user_CIPct] $DBIPaddress[$user_CIPct]: CALLING";
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&event_logger;
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$call_CMPIPct=0;
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$lead_id_call_list='|';
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my $UDaffected_rows=0;
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if ($call_CMPIPct < $DBIPmakecalls[$user_CIPct])
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{
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$stmtA = "UPDATE vicidial_hopper set status='QUEUE', user='VDAD_$server_ip' where campaign_id='$DBIPcampaign[$user_CIPct]' and status='READY' order by hopper_id LIMIT $DBIPmakecalls[$user_CIPct]";
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print "|$stmtA|\n";
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$dbhA->query("$stmtA");
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my $UDaffected_rows = $dbhA->get_affected_rows_length;
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print "hopper rows updated to QUEUE: |$UDaffected_rows|\n";
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if ($UDaffected_rows)
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{
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$lead_id=''; $phone_code=''; $phone_number=''; $called_count='';
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while ($call_CMPIPct < $UDaffected_rows)
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{
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$stmtA = "SELECT lead_id FROM vicidial_hopper where campaign_id='$DBIPcampaign[$user_CIPct]' and status='QUEUE' and user='VDAD_$server_ip' LIMIT 1";
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print "|$stmtA|\n";
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$dbhA->query("$stmtA");
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if ($dbhA->has_selected_record)
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{
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$iter=$dbhA->create_record_iterator;
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$rec_countCUSTDATA=0;
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while ( $record = $iter->each)
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{
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$lead_id = "$record->[0]";
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}
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}
|
|
|
|
if ($lead_id_call_list =~ /\|$lead_id\|/)
|
|
{
|
|
print "!!!!!!!!!!!!!!!!duplicate lead_id for this run: |$lead_id| $lead_id_call_list\n";
|
|
open(DUPout, ">>/home/cron/VDAD_DUPLICATE.$file_date")
|
|
|| die "Can't open /home/cron/VDAD_DUPLICATE.$file_date: $!\n";
|
|
print DUPout "$now_date-----$lead_id_call_list-----$lead_id\n";
|
|
close(DUPout);
|
|
}
|
|
else
|
|
{
|
|
$stmtA = "UPDATE vicidial_hopper set status='INCALL' where lead_id='$lead_id'";
|
|
print "|$stmtA|\n";
|
|
$dbhA->query("$stmtA");
|
|
my $UQaffected_rows = $dbhA->get_affected_rows_length;
|
|
print "hopper row updated to INCALL: |$UQaffected_rows|$lead_id|\n";
|
|
|
|
$stmtA = "SELECT * FROM vicidial_list where lead_id='$lead_id';";
|
|
$dbhA->query("$stmtA");
|
|
if ($dbhA->has_selected_record)
|
|
{
|
|
$iter=$dbhA->create_record_iterator;
|
|
$rec_countCUSTDATA=0;
|
|
while ( $record = $iter->each)
|
|
{
|
|
$gmt_offset_now = "$record->[8]";
|
|
$phone_code = "$record->[10]";
|
|
$phone_number = "$record->[11]";
|
|
$called_count = "$record->[30]";
|
|
|
|
$rec_countCUSTDATA++;
|
|
}
|
|
}
|
|
if ( ($rec_countCUSTDATA) && ($GMT_allowed !~ /\|$gmt_offset_now\|/) )
|
|
{
|
|
$rec_countCUSTDATA=0;
|
|
$stmtA = "DELETE FROM vicidial_hopper where lead_id='$lead_id'";
|
|
$dbhA->query("$stmtA");
|
|
my $affected_rows = $dbhA->get_affected_rows_length;
|
|
|
|
# $GMT_allowed
|
|
$event_string = "| out of call time range lead DELETED $affected_rows|$lead_id|$phone_number|$gmt_offset_now|";
|
|
&event_logger;
|
|
}
|
|
|
|
if ($rec_countCUSTDATA)
|
|
{
|
|
### update called_count
|
|
$called_count++;
|
|
|
|
$stmtA = "UPDATE vicidial_list set called_since_last_reset='Y', called_count='$called_count',user='VDAD' where lead_id='$lead_id'";
|
|
$dbhA->query("$stmtA");
|
|
my $affected_rows = $dbhA->get_affected_rows_length;
|
|
|
|
$stmtA = "DELETE FROM vicidial_hopper where lead_id='$lead_id'";
|
|
$dbhA->query("$stmtA");
|
|
my $affected_rows = $dbhA->get_affected_rows_length;
|
|
|
|
$CCID_on=0; $CCID='';
|
|
$local_DEF = 'Local/';
|
|
$local_AMP = '@';
|
|
$Local_out_prefix = '9';
|
|
$Local_dial_timeout = '60';
|
|
if ($DBIPdialtimeout[$user_CIPct] > 4) {$Local_dial_timeout = $DBIPdialtimeout[$user_CIPct];}
|
|
$Local_dial_timeout = ($Local_dial_timeout * 1000);
|
|
if (length($DBIPdialprefix[$user_CIPct]) > 0) {$Local_out_prefix = "$DBIPdialprefix[$user_CIPct]";}
|
|
if (length($DBIPvdadexten[$user_CIPct]) > 0) {$VDAD_dial_exten = "$DBIPvdadexten[$user_CIPct]";}
|
|
else {$VDAD_dial_exten = "$answer_transfer_agent";}
|
|
|
|
if (length($DBIPcampaigncid[$user_CIPct]) > 6) {$CCID = "$DBIPcampaigncid[$user_CIPct]"; $CCID_on++;}
|
|
if ($DBIPdialprefix[$user_CIPct] =~ /x/i) {$Local_out_prefix = '';}
|
|
|
|
if ($RECcount)
|
|
{
|
|
if ( (length($RECprefix)>0) && ($called_count < $RECcount) )
|
|
{$Local_out_prefix .= "$RECprefix";}
|
|
}
|
|
$PADlead_id = sprintf("%09s", $lead_id); while (length($PADlead_id) > 9) {chop($PADlead_id);}
|
|
|
|
$lead_id_call_list .= "$lead_id|";
|
|
|
|
### use manager middleware-app to connect the next call to the meetme room
|
|
# VmmddhhmmssLLLLLLLLL
|
|
$VqueryCID = "V$CIDdate$PADlead_id";
|
|
if ($CCID_on) {$CIDstring = "\"$VqueryCID\" <$CCID>";}
|
|
else {$CIDstring = "$VqueryCID";}
|
|
|
|
### insert a NEW record to the vicidial_manager table to be processed
|
|
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$DBIPaddress[$user_CIPct]','','Originate','$VqueryCID','Exten: $VDAD_dial_exten','Context: $ext_context','Channel: $local_DEF$Local_out_prefix$phone_code$phone_number$local_AMP$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','')";
|
|
$dbhA->query($stmtA);
|
|
|
|
# $GMT_allowed
|
|
$event_string = "| number call dialed|$DBIPcampaign[$user_CIPct]|$VqueryCID|$stmtA|$gmt_offset_now|";
|
|
&event_logger;
|
|
|
|
### insert a SENT record to the vicidial_auto_calls table
|
|
$stmtA = "INSERT INTO vicidial_auto_calls values('','$DBIPaddress[$user_CIPct]','$DBIPcampaign[$user_CIPct]','SENT','$lead_id','','$VqueryCID','','$phone_code','$phone_number','$SQLdate')";
|
|
$dbhA->query($stmtA);
|
|
|
|
### sleep for a tenth of a second to not flood the server with new calls
|
|
usleep(1*100*1000);
|
|
|
|
}
|
|
}
|
|
$call_CMPIPct++;
|
|
}
|
|
}
|
|
|
|
}
|
|
|
|
$user_CIPct++;
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
&get_time_now;
|
|
|
|
###############################################################################
|
|
###### third we will grab the callerids of the vicidial_auto_calls records and check for dead calls
|
|
###### we also check to make sure that it isn't a call that has been transferred,
|
|
###### if it has been we need to leave the vicidial_list status alone
|
|
###############################################################################
|
|
|
|
@KLcallerid = @MT;
|
|
@KLserver_ip = @MT;
|
|
@KLchannel = @MT;
|
|
$kill_vac=0;
|
|
|
|
$stmtA = "SELECT callerid,server_ip,channel,uniqueid FROM vicidial_auto_calls where server_ip='$server_ip' order by call_time;";
|
|
$dbhA->query("$stmtA");
|
|
if ($dbhA->has_selected_record)
|
|
{
|
|
$iter=$dbhA->create_record_iterator;
|
|
$rec_countCUSTDATA=0;
|
|
while ( $record = $iter->each)
|
|
{
|
|
$KLcallerid[$kill_vac] = "$record->[0]";
|
|
$KLserver_ip[$kill_vac] = "$record->[1]";
|
|
$KLchannel[$kill_vac] = "$record->[2]";
|
|
$KLuniqueid[$kill_vac] = "$record->[3]";
|
|
|
|
$kill_vac++;
|
|
}
|
|
}
|
|
|
|
$kill_vac=0;
|
|
foreach(@KLcallerid)
|
|
{
|
|
if (length($KLserver_ip[$kill_vac]) > 7)
|
|
{
|
|
$end_epoch=0; $CLuniqueid='';
|
|
|
|
$stmtA = "SELECT end_epoch,uniqueid FROM call_log where caller_code='$KLcallerid[$kill_vac]' and server_ip='$KLserver_ip[$kill_vac]' order by end_epoch, start_time desc limit 1;";
|
|
$dbhA->query("$stmtA");
|
|
if ($dbhA->has_selected_record)
|
|
{
|
|
$iter=$dbhA->create_record_iterator;
|
|
$rec_countCUSTDATA=0;
|
|
while ( $record = $iter->each)
|
|
{
|
|
$end_epoch = "$record->[0]";
|
|
$CLuniqueid = "$record->[1]";
|
|
}
|
|
}
|
|
|
|
if ( (length($KLuniqueid[$kill_vac]) > 15) && (length($CLuniqueid) < 15) )
|
|
{
|
|
$stmtA = "SELECT end_epoch,uniqueid FROM call_log where uniqueid='$KLuniqueid[$kill_vac]' and server_ip='$KLserver_ip[$kill_vac]' order by end_epoch, start_time desc limit 1;";
|
|
$dbhA->query("$stmtA");
|
|
if ($dbhA->has_selected_record)
|
|
{
|
|
$iter=$dbhA->create_record_iterator;
|
|
$rec_countCUSTDATA=0;
|
|
while ( $record = $iter->each)
|
|
{
|
|
$end_epoch = "$record->[0]";
|
|
$CLuniqueid = "$record->[1]";
|
|
}
|
|
}
|
|
}
|
|
if ($end_epoch > 1000)
|
|
{
|
|
$CLlead_id=''; $auto_call_id=''; $CLstatus=''; $CLcampaign_id=''; $CLphone_number=''; $CLphone_code='';
|
|
|
|
$stmtA = "SELECT auto_call_id,lead_id,phone_number,status,campaign_id,phone_code FROM vicidial_auto_calls where callerid='$KLcallerid[$kill_vac]'";
|
|
$dbhA->query("$stmtA");
|
|
if ($dbhA->has_selected_record)
|
|
{
|
|
$iter=$dbhA->create_record_iterator;
|
|
$rec_countCUSTDATA=0;
|
|
while ( $record = $iter->each)
|
|
{
|
|
$auto_call_id = "$record->[0]";
|
|
$CLlead_id = "$record->[1]";
|
|
$CLphone_number = "$record->[2]";
|
|
$CLstatus = "$record->[3]";
|
|
$CLcampaign_id = "$record->[4]";
|
|
$CLphone_code = "$record->[5]";
|
|
}
|
|
}
|
|
$stmtA = "DELETE from vicidial_auto_calls where auto_call_id='$auto_call_id'";
|
|
# $stmtA = "UPDATE vicidial_auto_calls set status='PAUSED' where callerid='$KLcallerid[$kill_vac]'";
|
|
$dbhA->query("$stmtA");
|
|
my $affected_rows = $dbhA->get_affected_rows_length;
|
|
|
|
$event_string = "| dead call vac deleted|$auto_call_id|$CLlead_id|$KLcallerid[$kill_vac]|$end_epoch|$affected_rows|$KLchannel[$kill_vac]|";
|
|
&event_logger;
|
|
|
|
if ($CLstatus !~ /XFER|CLOSER/)
|
|
{
|
|
if ($CLstatus =~ /LIVE/) {$CLnew_status = 'DROP';}
|
|
else
|
|
{
|
|
$CLnew_status = 'NA';
|
|
$end_epoch = ($now_date_epoch + 1);
|
|
$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,length_in_sec,end_epoch) values('$CLuniqueid','$CLlead_id','$CLcampaign_id','$SQLdate','$now_date_epoch','NA','$CLphone_code','$CLphone_number','VDAD','N','1','$end_epoch')";
|
|
if($M){print STDERR "\n|$stmtA|\n";}
|
|
$dbhA->query($stmtA);
|
|
|
|
$event_string = "| dead NA call added to log $CLuniqueid|$CLlead_id|$CLphone_number|$CLstatus|$CLnew_status|";
|
|
&event_logger;
|
|
|
|
}
|
|
|
|
$stmtA = "UPDATE vicidial_list set status='$CLnew_status' where lead_id='$CLlead_id'";
|
|
$dbhA->query("$stmtA");
|
|
my $affected_rows = $dbhA->get_affected_rows_length;
|
|
|
|
$event_string = "| dead call vac lead marked $CLnew_status|$CLlead_id|$CLphone_number|$CLstatus|";
|
|
&event_logger;
|
|
|
|
$stmtA = "UPDATE vicidial_live_agents set status='PAUSED',random_id='10' where callerid='$KLcallerid[$kill_vac]';";
|
|
$dbhA->query("$stmtA");
|
|
my $affected_rows = $dbhA->get_affected_rows_length;
|
|
|
|
$event_string = "| dead call vla agent PAUSED $affected_rows|$CLlead_id|$CLphone_number|$CLstatus|";
|
|
&event_logger;
|
|
}
|
|
else
|
|
{
|
|
$event_string = "| dead call vac XFERd do nothing|$CLlead_id|$CLphone_number|$CLstatus|";
|
|
&event_logger;
|
|
}
|
|
}
|
|
}
|
|
$kill_vac++;
|
|
}
|
|
|
|
|
|
|
|
### pause agents that have disconnected or closed their apps over 30 seconds ago
|
|
$stmtA = "UPDATE vicidial_live_agents set status='PAUSED',random_id='10' where server_ip='$server_ip' and last_update_time < '$PDtsSQLdate' and status NOT IN('PAUSED')";
|
|
$dbhA->query("$stmtA");
|
|
my $affected_rows = $dbhA->get_affected_rows_length;
|
|
|
|
$event_string = "| lagged call vla agent PAUSED $affected_rows|$PDtsSQLdate|$BDtsSQLdate|$tsSQLdate|";
|
|
&event_logger;
|
|
|
|
if ($affected_rows > 0)
|
|
{
|
|
@VALOuser=@MT; @VALOcampaign=@MT; @VALOtimelog=@MT; @VALOextension=@MT;
|
|
$logcount=0;
|
|
$stmtA = "SELECT user,campaign_id,last_update_time,extension FROM vicidial_live_agents where server_ip='$server_ip' and status = 'PAUSED' and random_id='10' order by last_update_time desc limit $affected_rows";
|
|
$dbhA->query("$stmtA");
|
|
if ($dbhA->has_selected_record)
|
|
{
|
|
$iter=$dbhA->create_record_iterator;
|
|
$rec_countCUSTDATA=0;
|
|
while ( $record = $iter->each)
|
|
{
|
|
$VALOuser[$logcount] = "$record->[0]";
|
|
$VALOcampaign[$logcount] = "$record->[1]";
|
|
$VALOtimelog[$logcount] = "$record->[2]";
|
|
$VALOextension[$logcount] = "$record->[3]";
|
|
$logcount++;
|
|
}
|
|
}
|
|
$logrun=0;
|
|
foreach(@VALOuser)
|
|
{
|
|
$stmtA = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch) values('$VALOuser[$logrun]','LOGOUT','$VALOcampaign[$logrun]','$SQLdate','$now_date_epoch');";
|
|
$dbhA->query("$stmtA");
|
|
my $affected_rows = $dbhA->get_affected_rows_length;
|
|
|
|
$event_string = "| lagged agent LOGOUT entry inserted $VALOuser[$logrun]|$VALOcampaign[$logrun]|$VALOextension[$logcount]|";
|
|
&event_logger;
|
|
|
|
$logrun++;
|
|
}
|
|
|
|
}
|
|
|
|
|
|
### delete call records that are SENT for over 3 minutes
|
|
$stmtA = "DELETE FROM vicidial_auto_calls where server_ip='$server_ip' and call_time < '$XDSQLdate' and status NOT IN('XFER','CLOSER','LIVE')";
|
|
$dbhA->query("$stmtA");
|
|
my $affected_rows = $dbhA->get_affected_rows_length;
|
|
|
|
$event_string = "| lagged call vac agent DELETED $affected_rows|$XDSQLdate|";
|
|
&event_logger;
|
|
|
|
|
|
|
|
|
|
|
|
###############################################################################
|
|
###### last, wait for a little bit and repeat the loop
|
|
###############################################################################
|
|
|
|
### sleep for 2 and a half seconds before beginning the loop again
|
|
usleep(1*$loop_delay*1000);
|
|
|
|
$endless_loop--;
|
|
if($DB){print STDERR "\nloop counter: |$endless_loop|\n";}
|
|
|
|
### putting a blank file called "VDAD.kill" in the directory will automatically safely kill this program
|
|
if (-e '/home/cron/VDAD.kill')
|
|
{
|
|
unlink('/home/cron/VDAD.kill');
|
|
$endless_loop=0;
|
|
$one_day_interval=0;
|
|
print "\nPROCESS KILLED MANUALLY... EXITING\n\n"
|
|
}
|
|
if ($endless_loop =~ /0$/) # run every ten cycles (about 25 seconds)
|
|
{
|
|
### delete call records that are LIVE for over 10 minutes
|
|
$stmtA = "DELETE FROM vicidial_auto_calls where server_ip='$server_ip' and call_time < '$TDSQLdate' and status NOT IN('XFER','CLOSER')";
|
|
$dbhA->query("$stmtA");
|
|
my $affected_rows = $dbhA->get_affected_rows_length;
|
|
|
|
$event_string = "| lagged call vac agent DELETED $affected_rows|$TDSQLdate|LIVE|";
|
|
&event_logger;
|
|
|
|
### Grab Server values from the database in case they've changed
|
|
$stmtA = "SELECT max_vicidial_trunks,answer_transfer_agent,local_gmt,ext_context FROM servers where server_ip = '$server_ip';";
|
|
$dbhA->query("$stmtA");
|
|
if ($dbhA->has_selected_record)
|
|
{
|
|
$iter=$dbhA->create_record_iterator;
|
|
while ( $record = $iter->each)
|
|
{
|
|
$DBmax_vicidial_trunks = "$record->[0]";
|
|
$DBanswer_transfer_agent= "$record->[1]";
|
|
$DBSERVER_GMT = "$record->[2]";
|
|
$DBext_context = "$record->[3]";
|
|
if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;}
|
|
if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;}
|
|
if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;}
|
|
if ($DBext_context) {$ext_context = $DBext_context;}
|
|
}
|
|
}
|
|
|
|
$event_string = "| updating server parameters $max_vicidial_trunks|$answer_transfer_agent|$SERVER_GMT|$ext_context|";
|
|
&event_logger;
|
|
|
|
&get_time_now;
|
|
|
|
#@psoutput = `/bin/ps -f --no-headers -A`;
|
|
@psoutput = `/bin/ps -o "%p %a" --no-headers -A`;
|
|
|
|
$running_listen = 0;
|
|
|
|
$i=0;
|
|
foreach (@psoutput)
|
|
{
|
|
chomp($psoutput[$i]);
|
|
|
|
@psline = split(/\/usr\/bin\/perl /,$psoutput[$i]);
|
|
|
|
if ($psline[1] =~ /AST_manager_li/) {$running_listen++;}
|
|
|
|
$i++;
|
|
}
|
|
|
|
if (!$running_listen)
|
|
{
|
|
$endless_loop=0;
|
|
$one_day_interval=0;
|
|
print "\nPROCESS KILLED NO LISTENER RUNNING... EXITING\n\n";
|
|
}
|
|
|
|
if($DB){print "checking to see if listener is dead |$running_listen|\n";}
|
|
}
|
|
|
|
$bad_grabber_counter=0;
|
|
|
|
|
|
}
|
|
|
|
|
|
if($DB){print "DONE... Exiting... Goodbye... See you later... Not really, initiating next loop...\n";}
|
|
|
|
$event_string='HANGING UP|';
|
|
&event_logger;
|
|
|
|
$one_day_interval--;
|
|
|
|
}
|
|
|
|
$event_string='CLOSING DB CONNECTION|';
|
|
&event_logger;
|
|
|
|
|
|
$dbhA->close;
|
|
|
|
|
|
if($DB){print "DONE... Exiting... Goodbye... See you later... Really I mean it this time\n";}
|
|
|
|
|
|
exit;
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
sub get_time_now #get the current date and time and epoch for logging call lengths and datetimes
|
|
{
|
|
$secX = time();
|
|
$secX = time();
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($secX);
|
|
$LOCAL_GMT_OFF = $SERVER_GMT;
|
|
$LOCAL_GMT_OFF_STD = $SERVER_GMT;
|
|
if ($isdst) {$LOCAL_GMT_OFF++;}
|
|
|
|
$GMT_now = ($secX - ($LOCAL_GMT_OFF * 3600));
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime($GMT_now);
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
|
|
if ($DB) {print "TIME DEBUG: $LOCAL_GMT_OFF_STD|$LOCAL_GMT_OFF|$isdst| GMT: $hour:$min\n";}
|
|
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
|
$year = ($year + 1900);
|
|
$mon++;
|
|
if ($mon < 10) {$mon = "0$mon";}
|
|
if ($mday < 10) {$mday = "0$mday";}
|
|
if ($hour < 10) {$hour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
if ($sec < 10) {$sec = "0$sec";}
|
|
|
|
$now_date_epoch = time();
|
|
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
|
$file_date = "$year-$mon-$mday";
|
|
$CIDdate = "$mon$mday$hour$min$sec";
|
|
$tsSQLdate = "$year$mon$mday$hour$min$sec";
|
|
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
|
|
|
|
$BDtarget = ($secX - 10);
|
|
($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget);
|
|
$Byear = ($Byear + 1900);
|
|
$Bmon++;
|
|
if ($Bmon < 10) {$Bmon = "0$Bmon";}
|
|
if ($Bmday < 10) {$Bmday = "0$Bmday";}
|
|
if ($Bhour < 10) {$Bhour = "0$Bhour";}
|
|
if ($Bmin < 10) {$Bmin = "0$Bmin";}
|
|
if ($Bsec < 10) {$Bsec = "0$Bsec";}
|
|
$BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec";
|
|
|
|
$PDtarget = ($secX - 30);
|
|
($Psec,$Pmin,$Phour,$Pmday,$Pmon,$Pyear,$Pwday,$Pyday,$Pisdst) = localtime($PDtarget);
|
|
$Pyear = ($Pyear + 1900);
|
|
$Pmon++;
|
|
if ($Pmon < 10) {$Pmon = "0$Pmon";}
|
|
if ($Pmday < 10) {$Pmday = "0$Pmday";}
|
|
if ($Phour < 10) {$Phour = "0$Phour";}
|
|
if ($Pmin < 10) {$Pmin = "0$Pmin";}
|
|
if ($Psec < 10) {$Psec = "0$Psec";}
|
|
$PDtsSQLdate = "$Pyear$Pmon$Pmday$Phour$Pmin$Psec";
|
|
|
|
$XDtarget = ($secX - 120);
|
|
($Xsec,$Xmin,$Xhour,$Xmday,$Xmon,$Xyear,$Xwday,$Xyday,$Xisdst) = localtime($XDtarget);
|
|
$Xyear = ($Xyear + 1900);
|
|
$Xmon++;
|
|
if ($Xmon < 10) {$Xmon = "0$Xmon";}
|
|
if ($Xmday < 10) {$Xmday = "0$Xmday";}
|
|
if ($Xhour < 10) {$Xhour = "0$Xhour";}
|
|
if ($Xmin < 10) {$Xmin = "0$Xmin";}
|
|
if ($Xsec < 10) {$Xsec = "0$Xsec";}
|
|
$XDSQLdate = "$Xyear-$Xmon-$Xmday $Xhour:$Xmin:$Xsec";
|
|
|
|
$TDtarget = ($secX - 600);
|
|
($Tsec,$Tmin,$Thour,$Tmday,$Tmon,$Tyear,$Twday,$Tyday,$Tisdst) = localtime($TDtarget);
|
|
$Tyear = ($Tyear + 1900);
|
|
$Tmon++;
|
|
if ($Tmon < 10) {$Tmon = "0$Tmon";}
|
|
if ($Tmday < 10) {$Tmday = "0$Tmday";}
|
|
if ($Thour < 10) {$Thour = "0$Thour";}
|
|
if ($Tmin < 10) {$Tmin = "0$Tmin";}
|
|
if ($Tsec < 10) {$Tsec = "0$Tsec";}
|
|
$TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec";
|
|
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
sub event_logger
|
|
{
|
|
|
|
if ($DB) {print "$now_date|$event_string|\n";}
|
|
### open the log file for writing ###
|
|
open(Lout, ">>$VDADLOGfile")
|
|
|| die "Can't open $VDADLOGfile: $!\n";
|
|
|
|
print Lout "$now_date|$event_string|\n";
|
|
|
|
close(Lout);
|
|
|
|
$event_string='';
|
|
}
|