mattf
e743a2d203
several report enhancements some logging changes git-svn-id: svn://192.168.202.10@992 3d104415-ff17-0410-8863-d5cf3c621b8a
590 lines
18 KiB
Perl
590 lines
18 KiB
Perl
#!/usr/bin/perl
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#
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# AST_cleanup_agent_log.pl version 2.0.5
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#
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# DESCRIPTION:
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# to be run frequently to clean up the vicidial_agent_log to fix erroneous time
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# calculations due to out-of-order vicidial_agent_log updates. This happens 0.5%
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# of the time in our test setups, but that leads to inaccurate time logs so we
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# wrote this script to fix the miscalculations
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#
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# This program only needs to be run by one server
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#
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# Copyright (C) 2008 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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# 60711-0945 - Changed to DBI by Marin Blu
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# 60715-2301 - Changed to use /etc/astguiclient.conf for configs
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# 81029-0124 - Added portion to clean up queue_log entries if QM enabled
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#
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# constants
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$US='__';
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$MT[0]='';
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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$i=0;
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while ($#ARGV >= $i)
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{
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$args = "$args $ARGV[$i]";
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$i++;
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}
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if ($args =~ /--help/i)
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{
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print "allowed run time options:\n";
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print " [-no-time-restriction] = will clean up all logs, without flag will only do last hour\n";
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print " (without time flag will do logs from 150-10 minutes ago)\n";
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print " [-last-24hours] = will clean up logs for the last 24 hours only\n";
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print " [-more-than-24hours] = will clean up logs older than 24 hours only\n";
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print " [-q] = quiet, no output\n";
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print " [-t] = test\n";
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print " [-debug] = verbose debug messages\n";
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print " [-debugX] = Extra-verbose debug messages\n\n";
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exit;
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}
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else
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{
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if ($args =~ /-q/i)
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{
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$Q=1; # quiet
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}
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if ($args =~ /-debug/i)
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{
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$DB=1; # Debug flag
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if ($Q < 1) {print "\n----- DEBUGGING -----\n\n";}
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}
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if ($args =~ /--debugX/i)
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{
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$DBX=1;
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if ($Q < 1) {print "\n----- SUPER-DUPER DEBUGGING -----\n\n";}
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}
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if ($args =~ /-t/i)
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{
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$TEST=1;
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$T=1;
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if ($Q < 1) {print "\n----- TEST RUN, NO UPDATES -----\n\n";}
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}
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if ($args =~ /-no-time-restriction/i)
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{
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$ALL_TIME=1;
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if ($Q < 1) {print "\n----- NO TIME RESTRICTIONS -----\n\n";}
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}
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if ($args =~ /-last-24hours/i)
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{
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$TWENTYFOUR_HOURS=1;
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if ($Q < 1) {print "\n----- LAST 24 HOURS ONLY -----\n\n";}
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}
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if ($args =~ /-more-than-24hours/i)
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{
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$TWENTYFOUR_OLDER=1;
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if ($Q < 1) {print "\n----- LAST 24 HOURS ONLY -----\n\n";}
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}
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}
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}
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else
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{
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# print "no command line options set\n";
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}
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### end parsing run-time options ###
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# define time restrictions for queries in script
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$secX = time();
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$FDtarget = ($secX - 600); # 10 minutes in the past
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($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
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$Fyear = ($Fyear + 1900);
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$Fmon++;
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if ($Fmon < 10) {$Fmon = "0$Fmon";}
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if ($Fmday < 10) {$Fmday = "0$Fmday";}
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if ($Fhour < 10) {$Fhour = "0$Fhour";}
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if ($Fmin < 10) {$Fmin = "0$Fmin";}
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if ($Fsec < 10) {$Fsec = "0$Fsec";}
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$FDSQLdate = "$Fyear-$Fmon-$Fmday $Fhour:$Fmin:$Fsec";
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$TDtarget = ($secX - 9000); # 150 minutes in the past
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($Tsec,$Tmin,$Thour,$Tmday,$Tmon,$Tyear,$Twday,$Tyday,$Tisdst) = localtime($TDtarget);
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$Tyear = ($Tyear + 1900);
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$Tmon++;
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if ($Tmon < 10) {$Tmon = "0$Tmon";}
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if ($Tmday < 10) {$Tmday = "0$Tmday";}
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if ($Thour < 10) {$Thour = "0$Thour";}
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if ($Tmin < 10) {$Tmin = "0$Tmin";}
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if ($Tsec < 10) {$Tsec = "0$Tsec";}
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$TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec";
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$VDAD_SQL_time = "and event_time > \"$TDSQLdate\" and event_time < \"$FDSQLdate\"";
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$QM_SQL_time = "and time_id > $TDtarget and time_id < $FDtarget";
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if ($ALL_TIME > 0)
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{
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$VDAD_SQL_time = "";
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$QM_SQL_time = "";
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}
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if ($TWENTYFOUR_HOURS > 0)
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{
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$TDtarget = ($secX - 86400); # 24 hours in the past
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($Tsec,$Tmin,$Thour,$Tmday,$Tmon,$Tyear,$Twday,$Tyday,$Tisdst) = localtime($TDtarget);
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$Tyear = ($Tyear + 1900);
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$Tmon++;
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if ($Tmon < 10) {$Tmon = "0$Tmon";}
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if ($Tmday < 10) {$Tmday = "0$Tmday";}
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if ($Thour < 10) {$Thour = "0$Thour";}
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if ($Tmin < 10) {$Tmin = "0$Tmin";}
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if ($Tsec < 10) {$Tsec = "0$Tsec";}
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$TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec";
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$VDAD_SQL_time = "and event_time > \"$TDSQLdate\" and event_time < \"$FDSQLdate\"";
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$QM_SQL_time = "and time_id > $TDtarget and time_id < $FDtarget";
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}
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if ($TWENTYFOUR_OLDER > 0)
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{
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$TDtarget = ($secX - 86400); # 24 hours in the past
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($Tsec,$Tmin,$Thour,$Tmday,$Tmon,$Tyear,$Twday,$Tyday,$Tisdst) = localtime($TDtarget);
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$Tyear = ($Tyear + 1900);
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$Tmon++;
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if ($Tmon < 10) {$Tmon = "0$Tmon";}
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if ($Tmday < 10) {$Tmday = "0$Tmday";}
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if ($Thour < 10) {$Thour = "0$Thour";}
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if ($Tmin < 10) {$Tmin = "0$Tmin";}
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if ($Tsec < 10) {$Tsec = "0$Tsec";}
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$TDSQLdate = "$Tyear-$Tmon-$Tmday $Thour:$Tmin:$Tsec";
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$VDAD_SQL_time = "and event_time < \"$TDSQLdate\"";
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$QM_SQL_time = "and time_id < $TDtarget";
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}
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
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{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
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{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
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if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
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{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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# Customized Variables
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$server_ip = $VARserver_ip; # Asterisk server IP
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if (!$VARDB_port) {$VARDB_port='3306';}
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use DBI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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if ($DB) {print " - cleaning up pause time\n";}
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### Grab any pause time record greater than 43999
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$stmtA = "SELECT agent_log_id,pause_epoch,wait_epoch from vicidial_agent_log where pause_sec>43999 $VDAD_SQL_time;";
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if ($DBX) {print "$stmtA\n";}
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#$dbhA->query("$stmtA");
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$i=0;
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while ($sthArows > $i)
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{
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@aryA = $sthA->fetchrow_array;
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$DBout = '';
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$agent_log_id[$i] = "$aryA[0]";
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$pause_epoch[$i] = "$aryA[1]";
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$wait_epoch[$i] = "$aryA[2]";
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$pause_sec[$i] = int($wait_epoch[$i] - $pause_epoch[$i]);
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if ( ($pause_sec[$i] < 0) || ($pause_sec[$i] > 43999) )
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{
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$DBout = "Override output: $pause_sec[$i]";
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$pause_sec[$i] = 0;
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}
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if ($DBX) {print "$i - $agent_log_id[$i] |$wait_epoch[$i]|$pause_epoch[$i]|$pause_sec[$i]|$DBout|\n";}
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$i++;
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}
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$sthA->finish();
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$h=0;
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while ($h < $i)
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{
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$stmtA = "UPDATE vicidial_agent_log set pause_sec='$pause_sec[$h]' where agent_log_id='$agent_log_id[$h]';";
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if($DBX){print STDERR "\n|$stmtA|\n";}
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if (!$TEST) {$affected_rows = $dbhA->do($stmtA); }
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$h++;
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}
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if ($DB) {print STDERR " Pause times fixed: $h\n";}
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@agent_log_id=@MT;
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@wait_epoch=@MT;
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if ($DBX) {print "\n\n";}
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if ($DB) {print " - cleaning up wait time\n";}
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### Grab any pause time record greater than 43999
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$stmtA = "SELECT agent_log_id,wait_epoch,talk_epoch from vicidial_agent_log where wait_sec>43999 $VDAD_SQL_time;";
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if ($DBX) {print "$stmtA\n";}
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$i=0;
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while ( $sthArows > $i)
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{
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@aryA = $sthA->fetchrow_array;
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$DBout = '';
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$agent_log_id[$i] = "$aryA[0]";
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$wait_epoch[$i] = "$aryA[1]";
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$talk_epoch[$i] = "$aryA[2]";
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$wait_sec[$i] = int($talk_epoch[$i] - $wait_epoch[$i]);
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if ( ($wait_sec[$i] < 0) || ($wait_sec[$i] > 43999) )
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{
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$DBout = "Override output: $wait_sec[$i]";
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$wait_sec[$i] = 0;
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}
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if ($DBX) {print "$i - $agent_log_id[$i] |$talk_epoch[$i]|$wait_epoch[$i]|$wait_sec[$i]|$DBout|\n";}
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$i++;
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}
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$sthA->finish();
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$h=0;
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while ($h < $i)
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{
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$stmtA = "UPDATE vicidial_agent_log set wait_sec='$wait_sec[$h]' where agent_log_id='$agent_log_id[$h]';";
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if($DBX){print STDERR "\n|$stmtA|\n";}
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if (!$TEST) {$affected_rows = $dbhA->do($stmtA); }
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$h++;
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}
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if ($DB) {print STDERR " Wait times fixed: $h\n";}
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@agent_log_id=@MT;
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@talk_epoch=@MT;
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if ($DBX) {print "\n\n";}
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if ($DB) {print " - cleaning up talk time\n";}
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### Grab any pause time record greater than 43999
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$stmtA = "SELECT agent_log_id,talk_epoch,dispo_epoch from vicidial_agent_log where talk_sec>43999 $VDAD_SQL_time;";
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if ($DBX) {print "$stmtA\n";}
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$i=0;
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while ( $sthArows > $i)
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{
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@aryA = $sthA->fetchrow_array;
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$DBout = '';
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$agent_log_id[$i] = "$aryA[0]";
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$talk_epoch[$i] = "$aryA[1]";
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$dispo_epoch[$i] = "$aryA[2]";
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$talk_sec[$i] = int($dispo_epoch[$i] - $talk_epoch[$i]);
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if ( ($talk_sec[$i] < 0) || ($talk_sec[$i] > 43999) )
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{
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$DBout = "Override output: $talk_sec[$i]";
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$talk_sec[$i] = 0;
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}
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if ($DBX) {print "$i - $agent_log_id[$i] |$dispo_epoch[$i]|$talk_epoch[$i]|$talk_sec[$i]|$DBout|\n";}
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$i++;
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}
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$sthA->finish();
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$h=0;
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while ($h < $i)
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{
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$stmtA = "UPDATE vicidial_agent_log set talk_sec='$talk_sec[$h]' where agent_log_id='$agent_log_id[$h]';";
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if($DBX){print STDERR "|$stmtA|\n";}
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if (!$TEST) {$affected_rows = $dbhA->do($stmtA); }
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$h++;
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}
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if ($DB) {print STDERR " Talk times fixed: $h\n";}
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@agent_log_id=@MT;
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@dispo_epoch=@MT;
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if ($DBX) {print "\n\n";}
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if ($DB) {print " - cleaning up dispo time\n";}
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$stmtA = "UPDATE vicidial_agent_log set dispo_sec='0' where dispo_sec>43999 $VDAD_SQL_time;";
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if($DBX){print STDERR "|$stmtA|\n";}
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if (!$TEST)
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{
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$affected_rows = $dbhA->do($stmtA);
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}
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if ($DB) {print STDERR " Bad Dispo times zeroed out: $affected_rows\n";}
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#############################################
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##### START QUEUEMETRICS LOGGING LOOKUP #####
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$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend FROM system_settings;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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@aryA = $sthA->fetchrow_array;
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$enable_queuemetrics_logging = "$aryA[0]";
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$queuemetrics_server_ip = "$aryA[1]";
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$queuemetrics_dbname = "$aryA[2]";
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$queuemetrics_login= "$aryA[3]";
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$queuemetrics_pass = "$aryA[4]";
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$queuemetrics_log_id = "$aryA[5]";
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$queuemetrics_eq_prepend = "$aryA[6]";
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$rec_count++;
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}
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$sthA->finish();
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##### END QUEUEMETRICS LOGGING LOOKUP #####
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###########################################
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if ($enable_queuemetrics_logging > 0)
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{
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$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
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$COMPLETEinsert=0;
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$COMPLETEupdate=0;
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$CONNECTinsert=0;
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$noCONNECT=0;
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$noCALLSTATUS=0;
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##### grab all queue_log entries for ENTERQUEUE verb to validate
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$stmtB = "SELECT time_id,call_id,queue,agent,verb,serverid FROM queue_log where verb='ENTERQUEUE' $QM_SQL_time order by time_id;";
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$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
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$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
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$EQ_records=$sthB->rows;
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if ($DB) {print "ENTERQUEUE Records: $EQ_records|$stmtB|\n\n";}
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$h=0;
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while ($EQ_records > $h)
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{
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@aryB = $sthB->fetchrow_array;
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$time_id[$h] = "$aryB[0]";
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$call_id[$h] = "$aryB[1]";
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$queue[$h] = "$aryB[2]";
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$agent[$h] = "$aryB[3]";
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$verb[$h] = "$aryB[4]";
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$serverid[$h] = "$aryB[5]";
|
|
$h++;
|
|
}
|
|
$sthB->finish();
|
|
|
|
$h=0;
|
|
while ($EQ_records > $h)
|
|
{
|
|
##### find the CONNECT details for calls that were sent to agents
|
|
$stmtB = "SELECT time_id,call_id,queue,agent,verb,serverid,data1 FROM queue_log where verb='CONNECT' and call_id='$call_id[$h]' $QM_SQL_time;";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$CQ_records=$sthB->rows;
|
|
if ($CQ_records > 0)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$Ctime_id[$h] = "$aryB[0]";
|
|
$Ccall_id[$h] = "$aryB[1]";
|
|
$Cqueue[$h] = "$aryB[2]";
|
|
$Cagent[$h] = "$aryB[3]";
|
|
$Cverb[$h] = "$aryB[4]";
|
|
$Cserverid[$h] = "$aryB[5]";
|
|
$Cdata1[$h] = "$aryB[6]";
|
|
}
|
|
$sthB->finish();
|
|
|
|
if ( ($CQ_records > 0) && ($Ctime_id[$h] > 1000) )
|
|
{
|
|
##### find the CALLSTATUS details for calls that were dispositioned by an agent
|
|
$stmtB = "SELECT time_id,call_id,queue,agent,verb,serverid FROM queue_log where verb='CALLSTATUS' and call_id='$call_id[$h]' and agent='$Cagent[$h]';";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$SQ_records=$sthB->rows;
|
|
if ($SQ_records > 0)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$Stime_id[$h] = "$aryB[0]";
|
|
$Scall_id[$h] = "$aryB[1]";
|
|
$Squeue[$h] = "$aryB[2]";
|
|
$Sagent[$h] = "$aryB[3]";
|
|
$Sverb[$h] = "$aryB[4]";
|
|
$Sserverid[$h] = "$aryB[5]";
|
|
}
|
|
$sthB->finish();
|
|
|
|
if ( ($SQ_records > 0) && ($Stime_id[$h] > 1000) )
|
|
{
|
|
##### check if there is a COMPLETEAGENT or COMPLETECALLER record for this call_id
|
|
$stmtB = "SELECT count(*) FROM queue_log where verb IN('COMPLETEAGENT','COMPLETECALLER') and call_id='$call_id[$h]' and agent='$Cagent[$h]';";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$MQ_records=$sthB->rows;
|
|
if ($MQ_records > 0)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$COMPLETEcount[$h] = "$aryB[0]";
|
|
}
|
|
$sthB->finish();
|
|
if ($COMPLETEcount[$h] > 0)
|
|
{
|
|
##### check that the queue is set properly
|
|
$stmtB = "SELECT count(*) FROM queue_log where verb IN('COMPLETEAGENT','COMPLETECALLER') and call_id='$call_id[$h]' and agent='$Cagent[$h]' and queue='$queue[$h]';";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$QQ_records=$sthB->rows;
|
|
if ($QQ_records > 0)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$COMPLETEqueue[$h] = "$aryB[0]";
|
|
}
|
|
$sthB->finish();
|
|
if ($COMPLETEqueue[$h] < 1)
|
|
{
|
|
$stmtB = "UPDATE queue_log SET queue='$queue[$h]' where verb IN('COMPLETEAGENT','COMPLETECALLER') and call_id='$call_id[$h]' and agent='$Cagent[$h]';";
|
|
if (!$TEST)
|
|
{
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
}
|
|
if ($DB) {print "MCRI: $affected_rows|$stmtB|\n";}
|
|
$COMPLETEupdate++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
##### insert a COMPLETEAGENT record for this call into the queue_log
|
|
$CALLtime[$h] = ($Stime_id[$h] - $time_id[$h]);
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$Stime_id[$h]',call_id='$Scall_id[$h]',queue='$Squeue[$h]',agent='$Sagent[$h]',verb='COMPLETEAGENT',data1='$Cdata1[$h]',data2='$CALLtime[$h]',data3='1',serverid='$Sserverid[$h]';";
|
|
if (!$TEST)
|
|
{
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
}
|
|
if ($DB) {print "MCRI: $affected_rows|$stmtB|\n";}
|
|
$COMPLETEinsert++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($DB) {print "NO CALLSTATUS: $Ctime_id[$h]|$Ccall_id[$h]|$Cagent[$h] \n";}
|
|
$noCALLSTATUS++;
|
|
##### find the COMPLETE details for calls that were connected to an agent
|
|
$stmtB = "SELECT time_id,call_id,queue,agent,verb,serverid FROM queue_log where verb IN('COMPLETEAGENT','COMPLETECALLER') and call_id='$call_id[$h]' and agent='$Cagent[$h]';";
|
|
$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
|
|
$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
|
|
$SQ_records=$sthB->rows;
|
|
if ($SQ_records > 0)
|
|
{
|
|
@aryB = $sthB->fetchrow_array;
|
|
$Stime_id[$h] = "$aryB[0]";
|
|
$Scall_id[$h] = "$aryB[1]";
|
|
$Squeue[$h] = "$aryB[2]";
|
|
$Sagent[$h] = "$aryB[3]";
|
|
$Sverb[$h] = "$aryB[4]";
|
|
$Sserverid[$h] = "$aryB[5]";
|
|
}
|
|
$sthB->finish();
|
|
|
|
if ( ($SQ_records > 0) && ($Stime_id[$h] > 1000) )
|
|
{
|
|
##### insert a CALLSTATUS record for this call into the queue_log
|
|
$CALLtime[$h] = ($Stime_id[$h] - $time_id[$h]);
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$Stime_id[$h]',call_id='$Scall_id[$h]',queue='$Cqueue[$h]',agent='$Sagent[$h]',verb='CALLSTATUS',data1='PU',serverid='$Sserverid[$h]';";
|
|
if (!$TEST)
|
|
{
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
}
|
|
if ($DB) {print "MCSI: $affected_rows|$stmtB|\n";}
|
|
$CONNECTinsert++;
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($DBX) {print "NO CONNECT: $time_id[$h]|$call_id[$h]|$queue[$h] \n";}
|
|
$noCONNECT++;
|
|
}
|
|
if ($DB)
|
|
{
|
|
($Dsec,$Dmin,$Dhour,$Dmday,$Dmon,$Dyear,$Dwday,$Dyday,$Disdst) = localtime($time_id[$h]);
|
|
$Dyear = ($Dyear + 1900);
|
|
$Dmon++;
|
|
if ($Dmon < 10) {$Dmon = "0$Dmon";}
|
|
if ($Dmday < 10) {$Dmday = "0$Dmday";}
|
|
if ($Dhour < 10) {$Dhour = "0$Dhour";}
|
|
if ($Dmin < 10) {$Dmin = "0$Dmin";}
|
|
if ($Dsec < 10) {$Dsec = "0$Dsec";}
|
|
$DBSQLdate = "$Dyear-$Dmon-$Dmday $Dhour:$Dmin:$Dsec";
|
|
|
|
if ($h =~ /0$/) {$k='+';}
|
|
if ($h =~ /1$/) {$k='|';}
|
|
if ($h =~ /2$/) {$k='/';}
|
|
if ($h =~ /3$/) {$k='-';}
|
|
if ($h =~ /4$/) {$k="\\";}
|
|
if ($h =~ /5$/) {$k='|';}
|
|
if ($h =~ /6$/) {$k='/';}
|
|
if ($h =~ /7$/) {$k='-';}
|
|
if ($h =~ /8$/) {$k="\\";}
|
|
if ($h =~ /9$/) {$k='0';}
|
|
print STDERR "$k $noCONNECT $noCALLSTATUS $COMPLETEinsert|$COMPLETEupdate $CONNECTinsert $h/$EQ_records $DBSQLdate|$time_id[$h] $Ctime_id[$h]|$CQ_records $Stime_id[$h]|$SQ_records $call_id[$h]|$COMPLETEcount[$h]\r";
|
|
}
|
|
$h++;
|
|
}
|
|
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
if ($DB) {print STDERR "\nDONE\n";}
|
|
|
|
|
|
|
|
# $dbhA->close;
|
|
|
|
|
|
exit;
|
|
|
|
|
|
|
|
|
|
|
|
|