mattf
eba30cbe3e
added inbound call stats option to Realtime timeonVDAD screen git-svn-id: svn://192.168.202.10@984 3d104415-ff17-0410-8863-d5cf3c621b8a
2342 lines
89 KiB
Perl
2342 lines
89 KiB
Perl
#!/usr/bin/perl
|
|
#
|
|
# agi-VDAD_ALL_inbound.agi version 2.0.5 *DBI-version*
|
|
#
|
|
# runs when a call comes in from an inbound call. This script will
|
|
# send the calls out to the closers that are logged in.
|
|
# ## THIS SCRIPT CONSOLIDATES THIRTEEN SEPARATE VDAD closer inbound SCRIPTS ##
|
|
#
|
|
#
|
|
# You need to put lines similar to those below in your extensions.conf file:
|
|
# ; Below are the parameters needed for the script to be run properly
|
|
# ; 1. the method of call handling for the script:
|
|
# ; - CID - CID received, add record with phone number
|
|
# ; - CIDLOOKUP - Lookup CID to find record in whole system
|
|
# ; - CIDLOOKUPRL - Restrict lookup to one list
|
|
# ; - CIDLOOKUPRC - Restrict lookup to one campaign's lists
|
|
# ; - CLOSER - Closer calls from VICIDIAL fronters
|
|
# ; - ANI - ANI received, add record with phone number
|
|
# ; - ANILOOKUP - Lookup ANI to find record in whole system
|
|
# ; - ANILOOKUPRL - Restrict lookup to one list
|
|
# ; - 3DIGITID - Enter 3 digit code to go to agent
|
|
# ; - 4DIGITID - Enter 4 digit code to go to agent
|
|
# ; - 5DIGITID - Enter 5 digit code to go to agent
|
|
# ; - 10DIGITID - Enter 10 digit code to go to agent
|
|
# ; 2. the method of searching for an available agent:
|
|
# ; - LO - Load Balance Overflow only (priority to home server)
|
|
# ; - LB - <default> Load Balance total system
|
|
# ; - SO - Home server only
|
|
# ; 3. the full name of the IN GROUP to be used in vicidial for the inbound call
|
|
# ; 4. the phone number that was called, for the log entry
|
|
# ; 5. the callerID or lead_id of the person that called(usually overridden)
|
|
# ; 6. the park extension audio file name if used
|
|
# ; 7. the status of the call initially(usually not used)
|
|
# ; 8. the list_id to insert the new lead under if it is new (and CID/ANI available)
|
|
# ; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)
|
|
# ; 10. the campaign_id to search within lists if CIDLOOKUPRC
|
|
#
|
|
# ;inbound VICIDIAL calls:
|
|
#exten => 1234,1,Answer ; Answer the line
|
|
#exten => 1234,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----INB-----7274515134-----Closer-----park----------999-----1-----OUTB)
|
|
#exten => 1234,3,Hangup
|
|
#
|
|
# ;inbound with removal of first digit of callerID on all calls:
|
|
#exten => 1234,1,Answer ; Answer the line
|
|
#exten => 1234,n,set(CALLERID(num)=${CALLERID(num):1})
|
|
#exten => 1234,n,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----INB-----7274515134-----Closer-----park----------999-----1-----OUTB)
|
|
#exten => 1234,n,Hangup
|
|
#
|
|
#; inbound VICIDIAL transfer calls [can arrive through PRI T1 crossover, IAX or SIP channel]
|
|
#exten => _90009.,1,Answer ; Answer the line
|
|
#exten => _90009.,2,AGI(agi-VDAD_ALL_inbound.agi,CLOSER-----LB-----CL_TESTCAMP-----7275551212-----Closer-----park----------999-----1)
|
|
#exten => _90009.,3,Hangup
|
|
#exten => _990009.,1,Answer ; Answer the line
|
|
#exten => _990009.,2,AGI(agi-VDAD_ALL_inbound.agi,CLOSER-----LB-----CL_TESTCAMP-----7275551212-----Closer-----park----------999-----1)
|
|
#exten => _990009.,3,Hangup
|
|
#; DID forwarded calls
|
|
#exten => _99909*.,1,Answer
|
|
#exten => _99909*.,2,AGI(agi-VDAD_ALL_inbound.agi)
|
|
#exten => _99909*.,3,Hangup
|
|
#
|
|
# Copyright (C) 2008 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
|
|
#
|
|
# changes:
|
|
# 70828-0924 - First Build
|
|
# 71013-0310 - Added use of default Music-on-hold instead of generic on-hold message
|
|
# 71020-1714 - fixed issues with MoH and stream_file messages
|
|
# 71024-2153 - Added CLOSER functionality for calls coming from VICIDIAL fronters
|
|
# 71029-1726 - Changed CLOSER-type campaigns to use new campaign_allow_inbound field
|
|
# 71030-0713 - fixed after-hours logging
|
|
# 71030-0939 - fixed issue where MoH was still playing, added ding and wait before transfer
|
|
# 71103-2305 - added group rank and fewest calls options to next_agent_call
|
|
# 71112-0058 - fixed multi-logging bug on CLOSER calls
|
|
# 71116-1045 - added fewest_calls_campaign agent call routing option
|
|
# 71128-1758 - added CIDLOOKUPRC method to search all lists within a campaign
|
|
# 80109-2348 - added option to trigger a system process when the call is sent to an agent
|
|
# 80227-0335 - added queue priority functionality
|
|
# 80302-0232 - added drop_action and transfer to in-group
|
|
# 80402-0142 - added code for manual dial transfer duplicate check
|
|
# 80430-1144 - added term_reason to vicidial_closer_log, QUEUETIMEOUT, AFTERHOURS
|
|
# 80501-0515 - added after hours transfer in-group
|
|
# 80525-1040 - added ability to convert IVR status inbound calls to LIVE in-group calls
|
|
# 80630-2232 - added queue_log logging of inbound calls
|
|
# 80821-0133 - fixed non-play issue with hold message
|
|
# 80918-0505 - Added place in line and estimated time on hold
|
|
# 81002-1120 - Added processing for DID forwarded calls
|
|
# 81011-1019 - Added option for press 1 to leave voicemail if wait time > hold-time-option-seconds
|
|
# 81020-0237 - Added term_reason logging for all possible exits of the script
|
|
# 81021-2315 - Changed and add queue_log logging
|
|
#
|
|
|
|
$script = 'agi-VDAD_ALL_inbound.agi';
|
|
$dtmf_silent_prefix = '7';
|
|
|
|
$DROP_TIME = 720; ### default number of seconds to wait until you drop a waiting call
|
|
$start_moh=1;
|
|
$at='@';
|
|
|
|
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
|
$year = ($year + 1900);
|
|
$mon++;
|
|
if ($mon < 10) {$mon = "0$mon";}
|
|
if ($mday < 10) {$mday = "0$mday";}
|
|
if ($hour < 10) {$Fhour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
if ($sec < 10) {$sec = "0$sec";}
|
|
|
|
$hm = "$hour$min";
|
|
$hm = ($hm + 0);
|
|
|
|
$now_date_epoch = time();
|
|
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
|
$CLInow_date = "$year-$mon-$mday\\ $hour:$min:$sec";
|
|
$start_time=$now_date;
|
|
$CIDdate = "$mon$mday$hour$min$sec";
|
|
$tsSQLdate = "$year$mon$mday$hour$min$sec";
|
|
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
|
|
$SQLdateBEGIN = $SQLdate;
|
|
|
|
$BDtarget = ($now_date_epoch - 5);
|
|
($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget);
|
|
$Byear = ($Byear + 1900);
|
|
$Bmon++;
|
|
if ($Bmon < 10) {$Bmon = "0$Bmon";}
|
|
if ($Bmday < 10) {$Bmday = "0$Bmday";}
|
|
if ($Bhour < 10) {$Bhour = "0$Bhour";}
|
|
if ($Bmin < 10) {$Bmin = "0$Bmin";}
|
|
if ($Bsec < 10) {$Bsec = "0$Bsec";}
|
|
$BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec";
|
|
|
|
# default path to astguiclient configuration file:
|
|
$PATHconf = '/etc/astguiclient.conf';
|
|
|
|
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
|
|
@conf = <conf>;
|
|
close(conf);
|
|
$i=0;
|
|
foreach(@conf)
|
|
{
|
|
$line = $conf[$i];
|
|
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
|
|
if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
|
|
{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
|
|
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
|
|
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
|
|
if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
|
|
{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
|
|
if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
|
|
{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
|
|
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
|
|
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
|
|
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
|
|
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
|
|
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
|
|
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
|
|
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
|
|
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
|
|
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
|
|
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
|
|
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
|
|
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
|
|
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
|
|
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
|
|
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
|
|
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
|
|
$i++;
|
|
}
|
|
|
|
if (!$VARDB_port) {$VARDB_port='3306';}
|
|
if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
|
|
if (!$PRSLOGfile) {$PRSLOGfile = "$PATHlogs/prsout.$year-$mon-$mday";}
|
|
if (!$PRSTESTfile) {$PRSTESTfile = "$PATHlogs/prstest.$year-$mon-$mday";}
|
|
|
|
use DBI;
|
|
use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
|
|
use Asterisk::AGI;
|
|
$AGI = new Asterisk::AGI;
|
|
|
|
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
### Grab Server values from the database
|
|
$stmtA = "SELECT agi_output,local_gmt FROM servers where server_ip = '$VARserver_ip';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$rec_count=0;
|
|
while ($sthArows > $rec_count)
|
|
{
|
|
$AGILOG = '0';
|
|
@aryA = $sthA->fetchrow_array;
|
|
$DBagi_output = "$aryA[0]";
|
|
$local_gmt = "$aryA[0]";
|
|
if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
|
|
if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
|
|
if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
|
|
$rec_count++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
|
|
### begin parsing run-time options ###
|
|
if (length($ARGV[0])>1)
|
|
{
|
|
if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
|
|
$i=0;
|
|
while ($#ARGV >= $i)
|
|
{
|
|
$args = "$args $ARGV[$i]";
|
|
if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
|
|
$i++;
|
|
}
|
|
|
|
### list of command-line array arguments:
|
|
@ARGV_vars = split(/-----/, $ARGV[0]);
|
|
|
|
$call_handle_method = $ARGV_vars[0];
|
|
$agent_search_method = $ARGV_vars[1];
|
|
$channel_group = $ARGV_vars[2];
|
|
$inbound_number = $ARGV_vars[3];
|
|
$parked_by = $ARGV_vars[4];
|
|
$park_extension = $ARGV_vars[5];
|
|
$status = $ARGV_vars[6];
|
|
$list_id = $ARGV_vars[7];
|
|
$phone_code = $ARGV_vars[8];
|
|
$Scampaign_id = $ARGV_vars[9];
|
|
}
|
|
|
|
$|=1;
|
|
while(<STDIN>)
|
|
{
|
|
chomp;
|
|
last unless length($_);
|
|
if ($AGILOG)
|
|
{
|
|
if (/^agi_(\w+)\:\s+(.*)$/)
|
|
{
|
|
$AGI{$1} = $2;
|
|
}
|
|
}
|
|
|
|
if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
|
|
if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
|
|
if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
|
|
if (/^agi_type\:\s+(.*)$/) {$type = $1;}
|
|
if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
|
|
if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
|
|
}
|
|
|
|
|
|
if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
|
|
{
|
|
$calleridname = $callerid;
|
|
$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
|
|
$calleridname =~ s/\"|\" //gi;
|
|
}
|
|
|
|
$callerid =~ s/\D//gi;
|
|
$calleridname =~ s/unknown//gi;
|
|
if ( (!$callerid) or ($callerid =~ /unknown/) )
|
|
{$callerid = $calleridname;}
|
|
|
|
|
|
|
|
##### special processing for DID forwarded calls "99909*1*"
|
|
if ($extension =~ /^999\d\d\*/)
|
|
{
|
|
@EXT_vars = split(/\*/, $extension);
|
|
|
|
$referring_extension = $EXT_vars[0]; # initial extension sent
|
|
$did_id = $EXT_vars[1]; # the DID ID to grab settings from
|
|
|
|
### Grab DID values from the database
|
|
$stmtA = "SELECT call_handle_method,agent_search_method,group_id,did_pattern,list_id,phone_code,campaign_id FROM vicidial_inbound_dids where did_id = '$did_id';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$call_handle_method = $aryA[0];
|
|
$agent_search_method = $aryA[1];
|
|
$channel_group = $aryA[2];
|
|
$inbound_number = $aryA[3];
|
|
$list_id = $aryA[4];
|
|
$phone_code = $aryA[5];
|
|
$Scampaign_id = $aryA[6];
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
if ($call_handle_method =~ /^CLOSER/)
|
|
{
|
|
### allow for internal PRI/IAX/SIP transfer data string "90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
|
|
if ($extension =~ /^900\d\d\*|^9900\d\d\*/)
|
|
{
|
|
@EXT_vars = split(/\*/, $extension);
|
|
|
|
$referring_extension = $EXT_vars[0]; # initial extension sent
|
|
$channel_group = $EXT_vars[1]; # name of the parked group
|
|
$inbound_number = $EXT_vars[2]; # extension to send call to after parsing
|
|
$parked_by = $EXT_vars[3]; # leadID
|
|
$park_extension = $EXT_vars[4]; # filename of the on-hold music file
|
|
$phone_number = $EXT_vars[5]; # phone number of customer
|
|
$fronter = $EXT_vars[6]; # user of the fronter that transferred the call
|
|
|
|
$CIDlead_id = $parked_by;
|
|
|
|
$PADlead_id = sprintf("%09s", $parked_by); while (length($PADlead_id) > 9) {chop($PADlead_id);}
|
|
# JmmddhhmmssLLLLLLLLL
|
|
$JqueryCID = "J$CIDdate$PADlead_id";
|
|
$callerid = $JqueryCID;
|
|
### set the new call callerid to track the call
|
|
print "SET CALLERID $JqueryCID\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $JqueryCID"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
if ($call_handle_method =~ /^CID/)
|
|
{
|
|
if (length($callerid)>0) {$phone_number = $callerid;}
|
|
else {$phone_number = '';}
|
|
if (length($calleridname)>0) {$VLcomments = $calleridname;}
|
|
else {$VLcomments = '';}
|
|
}
|
|
|
|
# if ($channel =~ /^SIP/) {$channel =~ s/-.*//gi;}
|
|
# if ($channel =~ /^Zap\//) {$channel =~ s/-\d$//gi;}
|
|
if (length($callerid)<10) {$callerid = $parked_by;}
|
|
if (length($pin)>0) {$callerid = $pin;}
|
|
|
|
|
|
if ($call_handle_method =~ /^ANI/)
|
|
{
|
|
$phone_number='';
|
|
### allow for external ANI to be collected on older RBS T1 circuits
|
|
if ($extension =~ /\*\d\d\d\d\d\d\d\d\d\d\*/)
|
|
{
|
|
@EXT_vars = split(/\*/, $extension);
|
|
$phone_number = $EXT_vars[1];
|
|
if ($AGILOG) {$agi_string = "ANI found: |$phone_number|"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
foreach $i (sort keys %AGI)
|
|
{
|
|
if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|"; &agi_output;}
|
|
|
|
|
|
if (length($pin) < 1) {$pin=$inbound_number;}
|
|
|
|
$fronter = $pin;
|
|
|
|
if ($AGILOG) {$agi_string = "+++++ INBOUND CALL VDCL STARTED : |$channel_group|$callerid-$pin|$now_date"; &agi_output;}
|
|
|
|
$VDADphone='';
|
|
$VDADphone_code='';
|
|
|
|
if ($channel =~ /Local/i)
|
|
{
|
|
if ( ($inbound_number =~ /CXFER/) || ($call_handle_method =~ /^CLOSER/) )
|
|
{
|
|
if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: CXFER OVERRIDE- $priority"; &agi_output;}
|
|
if ($call_handle_method =~ /^CLOSER/)
|
|
{
|
|
sleep(1);
|
|
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where lead_id='$CIDlead_id' and call_type='IN' and campaign_id='$channel_group' and channel NOT LIKE \"Local%\";";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$rec_count=0;
|
|
while ($sthArows > $rec_count)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$Pseudo_duplicate_count = "$aryA[0]";
|
|
$rec_count++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($Pseudo_duplicate_count > 0)
|
|
{
|
|
if ($AGILOG) {$agi_string = "+++++ INBOUND LOCAL DUPLICATE: EXITING- $priority"; &agi_output;}
|
|
exit;
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority"; &agi_output;}
|
|
exit;
|
|
}
|
|
}
|
|
|
|
### Grab Server values from the database
|
|
$cbc=0;
|
|
$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks FROM servers where server_ip = '$VARserver_ip';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
while ($sthArows > $cbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
|
|
$DBvoicemail_dump_exten = "$aryA[0]";
|
|
$DBext_context = "$aryA[1]";
|
|
$DBanswer_transfer_agent = "$aryA[2]";
|
|
$DBSERVER_GMT = "$aryA[3]";
|
|
$DBasterisk_version = "$aryA[4]";
|
|
$DBmax_vicidial_trunks = "$aryA[5]";
|
|
if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;}
|
|
if ($DBext_context) {$ext_context = $DBext_context;}
|
|
if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;}
|
|
if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;}
|
|
if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;}
|
|
if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;}
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
|
|
|
|
### Grab inbound groups values from the database
|
|
$cbc=0;
|
|
$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message FROM vicidial_inbound_groups where group_id = '$channel_group';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
while ($sthArows > $cbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
|
|
$call_time_id = "$aryA[0]";
|
|
$after_hours_action = "$aryA[1]";
|
|
$after_hours_message_filename = "$aryA[2]";
|
|
$after_hours_exten = "$aryA[3]";
|
|
$after_hours_voicemail = "$aryA[4]";
|
|
$welcome_message_filename = "$aryA[5]";
|
|
$moh_context = "$aryA[6]";
|
|
$onhold_prompt_filename = "$aryA[7]";
|
|
$prompt_interval = "$aryA[8]";
|
|
$agent_alert_exten = "$aryA[9]";
|
|
$agent_alert_delay = "$aryA[10]";
|
|
$drop_call_seconds = "$aryA[11]";
|
|
$DROP_TIME = $drop_call_seconds;
|
|
$drop_action = "$aryA[12]";
|
|
$drop_exten = "$aryA[13]";
|
|
$CAMP_callorder = "$aryA[14]";
|
|
$VDADvoicemail_ext = "$aryA[15]";
|
|
$VDADvoicemail_ext =~ s/\D//gi;
|
|
$queue_priority = "$aryA[16]";
|
|
$drop_inbound_group = "$aryA[17]";
|
|
$afterhours_xfer_group = "$aryA[18]";
|
|
$play_place_in_line = "$aryA[19]";
|
|
$play_estimate_hold_time = "$aryA[20]";
|
|
$hold_time_option = "$aryA[21]";
|
|
$hold_time_option_seconds = "$aryA[22]";
|
|
$hold_time_option_exten = "$aryA[23]";
|
|
$hold_time_option_voicemail = "$aryA[24]";
|
|
$hold_time_option_xfer_group = "$aryA[25]";
|
|
$hold_time_option_callback_filename = "$aryA[26]";
|
|
$hold_time_option_callback_list_id = "$aryA[27]";
|
|
$hold_recall_xfer_group = "$aryA[28]";
|
|
$no_delay_call_route = "$aryA[29]";
|
|
if ($hold_time_option =~ /DROP_ACTION/)
|
|
{$hold_time_option = $drop_action;}
|
|
$play_welcome_message = "$aryA[30]";
|
|
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($wday==0) {$daySQL=',ct_sunday_start,ct_sunday_stop';}
|
|
if ($wday==1) {$daySQL=',ct_monday_start,ct_monday_stop';}
|
|
if ($wday==2) {$daySQL=',ct_tuesday_start,ct_tuesday_stop';}
|
|
if ($wday==3) {$daySQL=',ct_wednesday_start,ct_wednesday_stop';}
|
|
if ($wday==4) {$daySQL=',ct_thursday_start,ct_thursday_stop';}
|
|
if ($wday==5) {$daySQL=',ct_friday_start,ct_friday_stop';}
|
|
if ($wday==6) {$daySQL=',ct_saturday_start,ct_saturday_stop';}
|
|
|
|
### Grab call_times values from the database
|
|
$stmtA = "SELECT ct_default_start,ct_default_stop $daySQL FROM vicidial_call_times where call_time_id = '$call_time_id';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
@aryA = $sthA->fetchrow_array;
|
|
$ct_default_start = "$aryA[0]";
|
|
$ct_default_stop = "$aryA[1]";
|
|
$ct_day_start = "$aryA[2]";
|
|
$ct_day_stop = "$aryA[3]";
|
|
$sthA->finish();
|
|
|
|
if ( ($ct_day_start > 0) || ($ct_day_stop > 0) )
|
|
{
|
|
$ct_default_start = $ct_day_start;
|
|
$ct_default_stop = $ct_day_stop;
|
|
}
|
|
|
|
$AGI->stream_file('beep');
|
|
|
|
if ($call_handle_method =~ /DIGITID$/)
|
|
{
|
|
&enter_pin_number;
|
|
}
|
|
|
|
if ($call_handle_method =~ /LOOKUP/)
|
|
{
|
|
$listSQL = '';
|
|
if ($call_handle_method =~ /LOOKUPRL$/)
|
|
{$listSQL = "and list_id='$list_id'";}
|
|
else
|
|
{
|
|
if ($call_handle_method =~ /LOOKUPRC$/)
|
|
{
|
|
### Grab all lists associated with Scampaign_id
|
|
$cbc=0;
|
|
$SlistsSQL='';
|
|
$stmtA = "SELECT list_id FROM vicidial_lists where campaign_id='$Scampaign_id' limit 100;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
while ($sthArows > $cbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$SlistsSQL .= "'$aryA[0]',";
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
chop($SlistsSQL);
|
|
|
|
if (length($SlistsSQL)>3)
|
|
{$listSQL = "and list_id IN($SlistsSQL)";}
|
|
}
|
|
}
|
|
|
|
$cbc=0;
|
|
$stmtA= "SELECT lead_id from vicidial_list where phone_number='$phone_number' $listSQL order by last_local_call_time desc limit 1;";
|
|
if ($AGILOG) {$agi_string = "VDAD vicidial_list search |$phone_number|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
$rec_countCUSTDATA=0;
|
|
while ($sthArows > $cbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$insert_lead_id = "$aryA[0]";
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($AGILOG) {$agi_string = "VDAD vicidial_list found |$insert_lead_id|$stmtA|"; &agi_output;}
|
|
}
|
|
else
|
|
{
|
|
### insert a record into the vicidial_list table
|
|
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$inbound_number','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','$local_gmt','$VLcomments');";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$cbc=0;
|
|
$stmtB = "select LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
while ($sthArows > $cbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$insert_lead_id = "$aryA[0]";
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($AGILOG) {$agi_string = "VDAD vicidial_list insert |$insert_lead_id|$stmtA|"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
else
|
|
{
|
|
if ($call_handle_method =~ /CLOSER/)
|
|
{
|
|
### Grab call lead parameters from vicidial_list table
|
|
$cbc=0;
|
|
$stmtA = "SELECT phone_number,phone_code,user FROM vicidial_list where lead_id='$CIDlead_id' limit 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
while ($sthArows > $cbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$campaign = "$channel_group";
|
|
$phone_number = "$aryA[0]";
|
|
$phone_code = "$aryA[1]";
|
|
$insert_lead_id = "$CIDlead_id";
|
|
$fronter = "$aryA[2]";
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
else
|
|
{
|
|
### insert a record into the vicidial_list table if no record was found above
|
|
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$inbound_number','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','-5.00','$VLcomments');";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$cbc=0;
|
|
$stmtA = "select LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
while ($sthArows > $cbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$insert_lead_id = "$aryA[0]";
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
}
|
|
|
|
|
|
|
|
##### BEGIN AFTER HOURS CHECK #####
|
|
if ( ($hm < $ct_default_start) || ($hm > $ct_default_stop) )
|
|
{
|
|
$VHqueryCID = "VA$CIDdate$hour$min$sec$sec";
|
|
|
|
if ($after_hours_action =~ /EXTENSION|VOICEMAIL|IN_GROUP/)
|
|
{
|
|
if ($after_hours_action =~ /EXTENSION/)
|
|
{
|
|
$DROPexten = "$after_hours_exten";
|
|
}
|
|
if ($after_hours_action =~ /VOICEMAIL/)
|
|
{
|
|
$DROPexten = "$voicemail_dump_exten$after_hours_voicemail";
|
|
}
|
|
if ($after_hours_action =~ /IN_GROUP/)
|
|
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
|
|
$S='*';
|
|
$DROPexten = "90009*$afterhours_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
|
|
}
|
|
if (length($DROPexten)>0)
|
|
{ ### if DROP extension is defined then send the dropped call there instead of hangup
|
|
if ($no_delay_call_route =~ /N/)
|
|
{
|
|
$AGI->stream_file('ding'); # stop music-on-hold process
|
|
|
|
sleep(1);
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "exiting the VDAD app after hours, transferring call to $DROPexten"; &agi_output;}
|
|
print "SET CONTEXT $ext_context\n";
|
|
checkresult($result);
|
|
print "SET EXTENSION $DROPexten\n";
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
checkresult($result);
|
|
}
|
|
}
|
|
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|"; &agi_output;}
|
|
|
|
$stmtA = "INSERT INTO vicidial_closer_log set status='DROP',start_epoch='$now_date_epoch',end_epoch='$now_date_epoch',length_in_sec='1',queue_seconds='0',lead_id = '$insert_lead_id',campaign_id='$channel_group',user='VDCL',list_id='$list_id',call_date='$now_date',phone_code='$phone_code',phone_number='$phone_number',comments='AFTER HOURS DROP',term_reason='AFTERHOURS';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$stmtB = "select LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$insert_close_id = "$aryA[0]";
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "-- VDCL vcl insert: |$affected_rows|$insert_lead_id|$insert_close_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
$stmtA = "UPDATE vicidial_list set status='DROP' where lead_id = '$insert_lead_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
if ($after_hours_action =~ /HANGUP/)
|
|
{
|
|
### insert a NEW record to the vicidial_manager table to hangup the channel
|
|
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL call_hungup after hours: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
|
|
}
|
|
if ($after_hours_action =~ /MESSAGE/)
|
|
{
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file('sip-silence');
|
|
$AGI->stream_file("$after_hours_message_filename");
|
|
sleep(1);
|
|
|
|
### insert a NEW record to the vicidial_manager table to hangup the channel
|
|
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL call_hungup after hours: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
|
|
}
|
|
|
|
$dbhA->disconnect();
|
|
|
|
exit;
|
|
|
|
}
|
|
##### END AFTER HOURS CHECK #####
|
|
|
|
|
|
|
|
|
|
##### PLAY WELCOME MESSAGE #####
|
|
if ( ($welcome_message_filename !~ /---NONE---/) && ( ($play_welcome_message =~ /ALWAYS/) || ( ($no_delay_call_route =~ /N/) && ($play_welcome_message =~ /YES_UNLESS_NODELAY/) ) ) )
|
|
{
|
|
$AGI->stream_file("$welcome_message_filename");
|
|
}
|
|
if ($play_welcome_message =~ /IF_WAIT_ONLY/)
|
|
{$if_wait_play_welcome=1;}
|
|
else
|
|
{$if_wait_play_welcome=0;}
|
|
|
|
|
|
$vci=0;
|
|
$INBOUNDcampsSQL='';
|
|
$stmtA = "SELECT campaign_id FROM vicidial_campaigns where active='Y' and campaign_allow_inbound='Y';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
while ($sthArows > $vci)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
if ($vci==0) {$INBOUNDcampsSQL .= "'$aryA[0]'";}
|
|
else {$INBOUNDcampsSQL .= ",'$aryA[0]'";}
|
|
$vci++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($AGILOG) {$agi_string = "|$stmtA|$insert_lead_id|"; &agi_output;}
|
|
|
|
$PADlead_id = sprintf("%09s", $insert_lead_id); while (length($PADlead_id) > 9) {chop($PADlead_id);}
|
|
# YmmddhhmmssLLLLLLLLL
|
|
$YqueryCID = "Y$CIDdate$PADlead_id";
|
|
$callerid = $YqueryCID;
|
|
### set the callerid
|
|
print "SET CALLERID $YqueryCID\n";
|
|
checkresult($result);
|
|
if ($AGILOG) {$agi_string = "callerID changed: $YqueryCID"; &agi_output;}
|
|
|
|
if ($call_handle_method =~ /DIGITID$/)
|
|
{
|
|
$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$uniqueid','$insert_lead_id','$channel_group','$SQLdate','$now_date_epoch','XFER','$phone_code','$phone_number','$fronter','N')";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDAD : |$insert_lead_id|$fronter|insert to vicidial_log: $uniqueid"; &agi_output;}
|
|
}
|
|
$insert_xfer_id=0;
|
|
if ($call_handle_method =~ /CLOSER|DIGITID$/)
|
|
{
|
|
$stmtA = "INSERT INTO vicidial_xfer_log (lead_id,campaign_id,call_date,phone_code,phone_number,user,closer) values('$insert_lead_id','$channel_group','$SQLdate','$phone_code','$phone_number','$fronter','VDXL')";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$stmtB = "select LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$insert_xfer_id = "$aryA[0]";
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($AGILOG) {$agi_string = "-- VDXL : |$insert_lead_id|$insert_xfer_id|insert to vicidial_xfer_log"; &agi_output;}
|
|
}
|
|
|
|
#############################################
|
|
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend FROM system_settings;";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$rec_count=0;
|
|
while ($sthArows > $rec_count)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$enable_queuemetrics_logging = "$aryA[0]";
|
|
$queuemetrics_server_ip = "$aryA[1]";
|
|
$queuemetrics_dbname = "$aryA[2]";
|
|
$queuemetrics_login= "$aryA[3]";
|
|
$queuemetrics_pass = "$aryA[4]";
|
|
$queuemetrics_log_id = "$aryA[5]";
|
|
$queuemetrics_eq_prepend = "$aryA[6]";
|
|
$rec_count++;
|
|
}
|
|
$sthA->finish();
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$data2 = "$phone_number";
|
|
|
|
if ( (length($queuemetrics_eq_prepend) > 0) && ($queuemetrics_eq_prepend !~ /NONE/) )
|
|
{
|
|
$stmtA = "SELECT $queuemetrics_eq_prepend FROM vicidial_list where lead_id='$CIDlead_id';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$rec_count=0;
|
|
while ($sthArows > $rec_count)
|
|
{
|
|
$DASH='-';
|
|
@aryA = $sthA->fetchrow_array;
|
|
$QMprepend = "$aryA[0]";
|
|
$rec_count++;
|
|
$data2 = "$QMprepend$DASH$phone_number";
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='ENTERQUEUE',data2='$data2',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
|
|
### check for an IVR status record in vicidial_auto_calls
|
|
$Uaffected_rows=0;
|
|
$stmtA = "select auto_call_id from vicidial_auto_calls where uniqueid='$uniqueid' and server_ip='$VARserver_ip';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$auto_call_id = "$aryA[0]";
|
|
|
|
### UPDATE existing record to LIVE in the vicidial_auto_calls table
|
|
$stmtA = "UPDATE vicidial_auto_calls SET campaign_id='$channel_group',status='LIVE',lead_id='$insert_lead_id',callerid='$callerid',channel='$channel',phone_code='$phone_code',phone_number='$phone_number',call_time='$SQLdate',call_type='IN',stage='LIVE-0',queue_priority='$queue_priority' WHERE auto_call_id='$auto_call_id';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$Uaffected_rows = $dbhA->do($stmtA);
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($Uaffected_rows < 1)
|
|
{
|
|
### insert a LIVE record to the vicidial_auto_calls table
|
|
$stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage,queue_priority) values('$VARserver_ip','$channel_group','LIVE','$insert_lead_id','$uniqueid','$callerid','$channel','$phone_code','$phone_number','$SQLdate','IN','LIVE-0','$queue_priority')";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
}
|
|
|
|
$stmtA = "INSERT INTO vicidial_closer_log (lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,xfercallid) values('$insert_lead_id','$channel_group','$SQLdate','$now_date_epoch','QUEUE','$phone_code','$phone_number','VDCL','N','$insert_xfer_id')";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$stmtB = "select LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$insert_close_id = "$aryA[0]";
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
if ($AGILOG) {$agi_string = "-- VDCL : |$insert_lead_id|$insert_xfer_id|$insert_close_id|insert to vicidial_closer_log"; &agi_output;}
|
|
|
|
$wait_in_queue=1;
|
|
$drop_timer=0;
|
|
$drop_seconds=0;
|
|
$hold_message_counter=($prompt_interval - 10);
|
|
$hold_tone_counter=0;
|
|
|
|
|
|
############################################
|
|
### Loop to try to send call to an agent ###
|
|
while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
|
|
{
|
|
$channel_status = $AGI->channel_status("$channel");
|
|
if ($channel_status < 1)
|
|
{
|
|
if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN"; &agi_output;}
|
|
### sleep for 99 hundredths of a second
|
|
usleep(1*990*1000);
|
|
|
|
$channel_status_DC = $AGI->channel_status("$channel");
|
|
|
|
if ($channel_status_DC < 1)
|
|
{
|
|
if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer"; &agi_output;}
|
|
if ($drop_timer < 720) {$drop_seconds = $drop_timer;}
|
|
$drop_timer = ($drop_timer + 720);
|
|
}
|
|
}
|
|
|
|
$rec_countCUSTDATA=0;
|
|
$rec_countWAIT=0;
|
|
$gsp_countWAIT=0;
|
|
$qp_countWAIT=0;
|
|
$cbc=0;
|
|
$aco_sub=0;
|
|
$agent_call_order='order by last_call_finish';
|
|
if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';}
|
|
if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';}
|
|
if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';}
|
|
if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';}
|
|
if ($CAMP_callorder =~ /campaign_rank/i) {$agent_call_order = 'order by campaign_weight desc,last_call_finish';}
|
|
if ($CAMP_callorder =~ /fewest_calls_campaign/i) {$agent_call_order = 'order by vicidial_live_agents.calls_today,vicidial_live_agents.last_call_finish';}
|
|
if ($CAMP_callorder =~ /inbound_group_rank/i) {$aco_sub=1; $agent_call_order = 'order by group_weight desc';}
|
|
if ($CAMP_callorder =~ /fewest_calls/i) {$aco_sub=1; $agent_call_order = 'order by vicidial_live_inbound_agents.calls_today,vicidial_live_inbound_agents.last_call_finish';}
|
|
|
|
|
|
$vci=0;
|
|
$INBOUNDcampsSQL="''";
|
|
$stmtA = "SELECT campaign_id FROM vicidial_campaigns where active='Y' and campaign_allow_inbound='Y';";
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
while ($sthArows > $vci)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
if ($vci < 1) {$INBOUNDcampsSQL = "'$aryA[0]'";}
|
|
else {$INBOUNDcampsSQL .= ",'$aryA[0]'";}
|
|
$vci++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
################################################################
|
|
##### Attempt to send call to an agent on this server only #####
|
|
if ($agent_search_method =~ /^SO|^LO/)
|
|
{
|
|
### Get count of number of calls in this group that are ahead of this call
|
|
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$rec_countWAIT = "$aryA[0]";
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($rec_countWAIT < 1)
|
|
{
|
|
$qp_countWAIT=0;
|
|
### Get count of number of waiting calls in higher priority groups than this call or the same priority with longer wait time
|
|
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and lead_id != '$insert_lead_id' and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\"));";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$qp_countWAIT = "$aryA[0]";
|
|
}
|
|
$sthA->finish();
|
|
|
|
$qp_groupWAIT='';
|
|
$qp_groupWAIT_SQL='';
|
|
$qp_groupWAIT_aco='';
|
|
$qp_groupWAIT_aco_SQL='';
|
|
$qp_groupWAIT_camp_SQL='';
|
|
if ($qp_countWAIT > 0)
|
|
{
|
|
### Get group/campaign ids of calls in higher priority groups than this call or the same priority with longer wait time
|
|
$stmtA = "SELECT distinct campaign_id FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and lead_id != '$insert_lead_id' and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\") );";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbc=0;
|
|
$qp_groupWAIT='';
|
|
while ($sthArows > $dbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$qp_groupWAIT_aco .= "'$aryA[0]',";
|
|
if ($dbc > 0)
|
|
{
|
|
$qp_groupWAIT .= "and ";
|
|
}
|
|
$qp_groupWAIT .= "closer_campaigns NOT LIKE \"% $aryA[0] %\" ";
|
|
$dbc++;
|
|
}
|
|
chop($qp_groupWAIT_aco);
|
|
|
|
$qp_groupWAIT_SQL = "and ($qp_groupWAIT)";
|
|
$qp_groupWAIT_aco_SQL = "and vicidial_live_inbound_agents.group_id NOT IN($qp_groupWAIT_aco)";
|
|
$qp_groupWAIT_camp_SQL = "and campaign_id NOT IN($qp_groupWAIT_aco)";
|
|
|
|
$sthA->finish();
|
|
}
|
|
|
|
if ($aco_sub>0)
|
|
{
|
|
$stmtA = "LOCK TABLES vicidial_live_agents WRITE, vicidial_live_inbound_agents WRITE;";
|
|
my $LOCKaffected_rows = $dbhA->do($stmtA);
|
|
|
|
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and server_ip='$VARserver_ip' and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_aco_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
|
|
$VDADconf_exten = "$aryA[0]";
|
|
$VDADuser = "$aryA[1]";
|
|
$VDADextension = "$aryA[2]";
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($sthArows > 0)
|
|
{
|
|
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid',comments='INBOUND' where user='$VDADuser';";
|
|
my $affected_rows = $dbhA->do($stmtA);
|
|
$found_agents=$affected_rows;
|
|
}
|
|
else
|
|
{
|
|
$affected_rows=0;
|
|
}
|
|
|
|
$stmtA = "UNLOCK TABLES;";
|
|
my $LOCKaffected_rows = $dbhA->do($stmtA);
|
|
}
|
|
else
|
|
{
|
|
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid',comments='INBOUND' where status IN('CLOSER','READY') and server_ip='$VARserver_ip' and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
|
|
my $affected_rows = $dbhA->do($stmtA);
|
|
$found_agents=$affected_rows;
|
|
}
|
|
if ($AGILOG) {$agi_string = "-- VDAD get agent: |$affected_rows|$channel_group|$stmtA|"; &agi_output;}
|
|
if ($found_agents > 0)
|
|
{
|
|
if ($aco_sub<1)
|
|
{
|
|
$cbc=0;
|
|
$stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status = 'QUEUE' and server_ip='$VARserver_ip' and campaign_id IN($INBOUNDcampsSQL) and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$rec_countCUSTDATA=0;
|
|
while ($sthArows > $cbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
|
|
$VDADconf_exten = "$aryA[0]";
|
|
$VDADuser = "$aryA[1]";
|
|
$VDADextension = "$aryA[2]";
|
|
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
|
|
$stmtA = "UPDATE vicidial_auto_calls set status='CLOSER', stage='CLOSER-$drop_timer' where callerid='$callerid';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL XFER : |$affected_rows|$callerid\n|$stmtA|"; &agi_output;}
|
|
if ($affected_rows < 1)
|
|
{
|
|
$stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage,queue_priority) values('$VARserver_ip','$channel_group','CLOSER','$insert_lead_id','$uniqueid','$callerid','$channel','$phone_code','$phone_number','$SQLdate','IN','CLOSER-$drop_timer','$queue_priority')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "$affected_rows|VDAC-reinsert|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='Agent/$VDADuser',verb='CONNECT',data1='$drop_timer',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
|
|
if ($call_handle_method =~ /CLOSER|DIGITID$/)
|
|
{
|
|
$stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$insert_lead_id' order by call_date desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDXL XFER vicidial_xfer_log update: |$affected_rows|$insert_lead_id|$VDADuser\n|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
$stmtA = "UPDATE vicidial_closer_log set user='$VDADuser' where lead_id='$insert_lead_id' order by call_date desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- closer log : |$affected_rows|$insert_lead_id|$insert_close_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
### if agent alert exten is not disabled, then trigger the alert and wait
|
|
if ( ($agent_alert_exten !~ /X/i) && ($no_delay_call_route !~ /Y/i) )
|
|
{
|
|
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
|
|
|
|
### insert a NEW record to the vicidial_manager table to play the alert message to the agent
|
|
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Originate','$VHqueryCID','Exten: $agent_alert_exten','Context: $ext_context','Channel: Local/$dtmf_silent_prefix$VDADconf_exten$at$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: 10','','','','')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL agent alert: |$VHqueryCID|7$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
|
|
|
|
usleep(1 * $agent_alert_delay * 1000);
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "exiting VDAD app, transferring call to $VDADconf_exten"; &agi_output;}
|
|
|
|
if ($no_delay_call_route =~ /N/)
|
|
{
|
|
$AGI->stream_file('ding'); # stop music-on-hold process
|
|
}
|
|
|
|
### update calls_today for vicidial_live_inbound_agents ###
|
|
$stmtA = "SELECT calls_today from vicidial_inbound_group_agents WHERE user='$VDADuser' and group_id='$channel_group';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$calls_today = "$aryA[0]";
|
|
$calls_today++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($sthArows > 0)
|
|
{
|
|
$stmtA = "UPDATE vicidial_live_inbound_agents set calls_today='$calls_today' WHERE user='$VDADuser' and group_id='$channel_group';";
|
|
my $affected_rows = $dbhA->do($stmtA);
|
|
$stmtA = "UPDATE vicidial_inbound_group_agents set calls_today='$calls_today' WHERE user='$VDADuser' and group_id='$channel_group';";
|
|
my $affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDLIA agent calls: |$calls_today|$VDADuser|$channel_group|"; &agi_output;}
|
|
}
|
|
|
|
&trigger_transfer_process;
|
|
|
|
if ($no_delay_call_route !~ /Y/i)
|
|
{usleep(1*500*1000);}
|
|
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
|
$year = ($year + 1900);
|
|
$mon++;
|
|
if ($mon < 10) {$mon = "0$mon";}
|
|
if ($mday < 10) {$mday = "0$mday";}
|
|
if ($hour < 10) {$Fhour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
if ($sec < 10) {$sec = "0$sec";}
|
|
|
|
$stmtA = "UPDATE vicidial_closer_log set queue_seconds='$drop_timer' where lead_id = '$insert_lead_id' and call_date='$SQLdate';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|$insert_close_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
print "SET CONTEXT $ext_context\n";
|
|
checkresult($result);
|
|
print "SET EXTENSION $VDADconf_exten\n";
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
checkresult($result);
|
|
|
|
$dbhA->disconnect();
|
|
|
|
$now_date_epoch = time();
|
|
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
|
if ($AGILOG) {$agi_string = "XXXXX VDAD transferred: start|stop $start_time|$now_date"; &agi_output;}
|
|
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if ($AGILOG) {$agi_string = "NNNNN No available local agent found"; &agi_output;}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
### For Debugging purposes display the call ahead of this call
|
|
if ( ($rec_countWAIT == '1') && ($drop_timer > 3) && ($AGILOG) )
|
|
{
|
|
$stmtA = "SELECT call_time,campaign_id,last_update_time,callerid,status,channel FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$r=0;
|
|
$agi_string="\n";
|
|
while ($sthArows > $r)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$agi_string .= "|$aryA[0]|$aryA[1]|$aryA[2]|$aryA[3]|$aryA[4]|$aryA[5]|\n";
|
|
$r++;
|
|
}
|
|
$sthA->finish();
|
|
&agi_output;
|
|
}
|
|
if ($AGILOG) {$agi_string = "WWWWW VDAD XFER LOCAL WAIT: |$rec_countWAIT|$channel_group|$channel|$callerid|$uniqueid|$drop_timer|"; &agi_output;}
|
|
}
|
|
}
|
|
|
|
if ($agent_search_method =~ /^LO|^LB/)
|
|
{
|
|
|
|
###################################################################################################
|
|
##### Attempt to send call to an agent on any server #####
|
|
$cbc=0;
|
|
$rec_countWAITrem=0;
|
|
### Get count of number of calls in this group that are ahead of this call
|
|
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$rec_countWAITrem = "$aryA[0]";
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($rec_countWAITrem < 1)
|
|
{
|
|
$qp_countWAIT=0;
|
|
### Get count of number of waiting calls in higher priority groups than this call or the same priority with longer wait time
|
|
$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '$insert_lead_id' and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\") );";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$qp_countWAIT = "$aryA[0]";
|
|
}
|
|
$sthA->finish();
|
|
|
|
$qp_groupWAIT='';
|
|
$qp_groupWAIT_SQL='';
|
|
$qp_groupWAIT_aco='';
|
|
$qp_groupWAIT_aco_SQL='';
|
|
$qp_groupWAIT_camp_SQL='';
|
|
if ($qp_countWAIT > 0)
|
|
{
|
|
### Get group/campaign ids of calls in higher priority groups than this call or the same priority with longer wait time
|
|
$stmtA = "SELECT distinct campaign_id FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '$insert_lead_id' and ( (queue_priority > '$queue_priority') or (queue_priority = '$queue_priority' and call_time < \"$SQLdateBEGIN\") );";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$dbc=0;
|
|
$qp_groupWAIT='';
|
|
while ($sthArows > $dbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$qp_groupWAIT_aco .= "'$aryA[0]',";
|
|
if ($dbc > 0)
|
|
{
|
|
$qp_groupWAIT .= "and ";
|
|
}
|
|
$qp_groupWAIT .= "closer_campaigns NOT LIKE \"% $aryA[0] %\" ";
|
|
$dbc++;
|
|
}
|
|
chop($qp_groupWAIT_aco);
|
|
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
|
|
$qp_groupWAIT_SQL = "and ($qp_groupWAIT)";
|
|
$qp_groupWAIT_aco_SQL = "and vicidial_live_inbound_agents.group_id NOT IN($qp_groupWAIT_aco)";
|
|
$qp_groupWAIT_camp_SQL = "and campaign_id NOT IN($qp_groupWAIT_aco)";
|
|
|
|
$sthA->finish();
|
|
}
|
|
|
|
if ($aco_sub>0)
|
|
{
|
|
$stmtA = "LOCK TABLES vicidial_live_agents WRITE, vicidial_live_inbound_agents WRITE;";
|
|
my $LOCKaffected_rows = $dbhA->do($stmtA);
|
|
|
|
$stmtA = "SELECT vicidial_live_agents.conf_exten,vicidial_live_agents.user,vicidial_live_agents.extension,vicidial_live_agents.server_ip from vicidial_live_agents JOIN vicidial_live_inbound_agents ON vicidial_live_agents.user=vicidial_live_inbound_agents.user WHERE status IN('CLOSER','READY') and vicidial_live_inbound_agents.group_id='$channel_group' and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_aco_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$rec_countCUSTDATA=0;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
|
|
$VDADconf_exten = "$aryA[0]";
|
|
$VDADuser = "$aryA[1]";
|
|
$VDADextension = "$aryA[2]";
|
|
$VDADserver_ip = "$aryA[3]";
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($sthArows > 0)
|
|
{
|
|
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip',comments='INBOUND' where user='$VDADuser';";
|
|
my $affected_rows = $dbhA->do($stmtA);
|
|
$found_agents=$affected_rows;
|
|
}
|
|
else
|
|
{
|
|
$affected_rows=0;
|
|
}
|
|
|
|
$stmtA = "UNLOCK TABLES;";
|
|
my $LOCKaffected_rows = $dbhA->do($stmtA);
|
|
}
|
|
else
|
|
{
|
|
$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$insert_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip',comments='INBOUND' where status IN('CLOSER','READY') and campaign_id IN($INBOUNDcampsSQL) and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $qp_groupWAIT_SQL $qp_groupWAIT_camp_SQL $agent_call_order limit 1;";
|
|
my $affected_rows = $dbhA->do($stmtA);
|
|
$found_agents=$affected_rows;
|
|
if ($AGILOG) {$agi_string = "$affected_rows|$stmtA|"; &agi_output;}
|
|
}
|
|
if ($AGILOG) {$agi_string = "-- VDAD get agent: |$DROP_TIME|$drop_timer|$affected_rows|$found_agents|update of vla table: $channel_group|\n|$stmtA|"; &agi_output;}
|
|
if ($found_agents > 0)
|
|
{
|
|
if ($aco_sub<1)
|
|
{
|
|
$cbc=0;
|
|
$stmtA = "SELECT conf_exten,user,extension,server_ip FROM vicidial_live_agents where status = 'QUEUE' and campaign_id IN($INBOUNDcampsSQL) and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$rec_countCUSTDATA=0;
|
|
while ($sthArows > $cbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$VDADconf_exten = "$aryA[0]";
|
|
$VDADuser = "$aryA[1]";
|
|
$VDADextension = "$aryA[2]";
|
|
$VDADserver_ip = "$aryA[3]";
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
}
|
|
$stmtA = "UPDATE vicidial_auto_calls set status='CLOSER', stage='CLOSER-$drop_timer' where callerid='$callerid';";
|
|
my $affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL XFER REMOTE: |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;}
|
|
if ($affected_rows < 1)
|
|
{
|
|
$stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage,queue_priority) values('$VARserver_ip','$channel_group','CLOSER','$insert_lead_id','$uniqueid','$callerid','$channel','$phone_code','$phone_number','$SQLdate','IN','CLOSER-$drop_timer','$queue_priority')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "$affected_rows|VDAC-reinsert|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='Agent/$VDADuser',verb='CONNECT',data1='$drop_timer',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
|
|
$stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$insert_lead_id' order by call_date desc limit 1;";
|
|
my $affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDXL vicidial_xfer_log update: |$affected_rows|$insert_lead_id|$VDADuser\n|$stmtA|"; &agi_output;}
|
|
|
|
$stmtA = "UPDATE vicidial_closer_log set user='$VDADuser' where lead_id='$insert_lead_id' order by call_date desc limit 1;";
|
|
my $affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- closer log : |$affected_rows|update of vcl table: $insert_lead_id\n|$stmtA|"; &agi_output;}
|
|
|
|
### format the remote server dialstring to get the call to the overflow agent meetme room
|
|
$S='*';
|
|
if( $VDADserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
|
|
{
|
|
$a = leading_zero($1);
|
|
$b = leading_zero($2);
|
|
$c = leading_zero($3);
|
|
$d = leading_zero($4);
|
|
$VDADremDIALstr = "$a$S$b$S$c$S$d$S";
|
|
}
|
|
$alertVDADremDIALstr = "$VDADremDIALstr";
|
|
$alertVDADremDIALstr .= "$dtmf_silent_prefix$VDADconf_exten";
|
|
$VDADremDIALstr .= "$VDADconf_exten";
|
|
|
|
### if agent alert exten is not disabled, then trigger the alert and wait
|
|
if ( ($agent_alert_exten !~ /X/i) && ($no_delay_call_route !~ /Y/i) )
|
|
{
|
|
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
|
|
|
|
### insert a NEW record to the vicidial_manager table to play the alert message to the agent
|
|
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Originate','$VHqueryCID','Exten: $agent_alert_exten','Context: $ext_context','Channel: Local/$alertVDADremDIALstr$at$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: 10','','','','')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL agent alert: |$VHqueryCID|$alertVDADremDIALstr|$channel|insert to vicidial_manager"; &agi_output;}
|
|
|
|
usleep(1 * $agent_alert_delay * 1000);
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "exiting VDAD app, transferring call to $VDADremDIALstr"; &agi_output;}
|
|
|
|
if ($no_delay_call_route =~ /N/)
|
|
{
|
|
$AGI->stream_file('ding'); # stop music-on-hold process
|
|
}
|
|
|
|
### update calls_today for vicidial_live_inbound_agents ###
|
|
$stmtA = "SELECT calls_today from vicidial_inbound_group_agents WHERE user='$VDADuser' and group_id='$channel_group';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$calls_today = "$aryA[0]";
|
|
$calls_today++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($sthArows > 0)
|
|
{
|
|
$stmtA = "UPDATE vicidial_live_inbound_agents set calls_today='$calls_today' WHERE user='$VDADuser' and group_id='$channel_group';";
|
|
my $affected_rows = $dbhA->do($stmtA);
|
|
$stmtA = "UPDATE vicidial_inbound_group_agents set calls_today='$calls_today' WHERE user='$VDADuser' and group_id='$channel_group';";
|
|
my $affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDLIA agent calls: |$calls_today|$VDADuser|$channel_group|"; &agi_output;}
|
|
}
|
|
|
|
&trigger_transfer_process;
|
|
|
|
if ($no_delay_call_route !~ /Y/i)
|
|
{usleep(1*500*1000);}
|
|
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
|
$year = ($year + 1900);
|
|
$mon++;
|
|
if ($mon < 10) {$mon = "0$mon";}
|
|
if ($mday < 10) {$mday = "0$mday";}
|
|
if ($hour < 10) {$Fhour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
if ($sec < 10) {$sec = "0$sec";}
|
|
|
|
$stmtA = "UPDATE vicidial_closer_log set queue_seconds='$drop_timer' where lead_id = '$insert_lead_id' and call_date='$SQLdate';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
print "SET CONTEXT $ext_context\n";
|
|
checkresult($result);
|
|
print "SET EXTENSION $VDADremDIALstr\n";
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
checkresult($result);
|
|
|
|
$dbhA->disconnect();
|
|
|
|
$now_date_epoch = time();
|
|
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
|
if ($AGILOG) {$agi_string = "XXXXX VDAD transferred: start|stop $start_time|$now_date"; &agi_output;}
|
|
|
|
exit;
|
|
}
|
|
else
|
|
{
|
|
if ($AGILOG) {$agi_string = "NNNNN No available balance agent found"; &agi_output;}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if ( ($rec_countWAITrem == '1') && ($drop_timer > 3) && ($AGILOG) )
|
|
{
|
|
$stmtA = "SELECT call_time,campaign_id,last_update_time,callerid,status,channel FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$r=0;
|
|
$agi_string="\n";
|
|
while ($sthArows > $r)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$agi_string .= "|$aryA[0]|$aryA[1]|$aryA[2]|$aryA[3]|$aryA[4]|$aryA[5]|\n";
|
|
$r++;
|
|
}
|
|
$sthA->finish();
|
|
&agi_output;
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "WWWWW VDAD XFER BALANCE WAIT: |$rec_countWAITrem|$channel_group|$channel|$callerid|$uniqueid|$drop_timer|"; &agi_output;}
|
|
}
|
|
|
|
}
|
|
|
|
if ($hold_recall_xfer_group !~ /NONE/)
|
|
{
|
|
$now_date_epoch = time();
|
|
$FDtarget = ($now_date_epoch - 86400);
|
|
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
|
|
$Fyear = ($Fyear + 1900);
|
|
$Fmon++;
|
|
if ($Fmon < 10) {$Fmon = "0$Fmon";}
|
|
if ($Fmday < 10) {$Fmday = "0$Fmday";}
|
|
if ($Fhour < 10) {$Fhour = "0$Fhour";}
|
|
if ($Fmin < 10) {$Fmin = "0$Fmin";}
|
|
if ($Fsec < 10) {$Fsec = "0$Fsec";}
|
|
$hrxgSQLdate = "$Fyear-$Fmon-$Fmday $Fhour:$Fmin:$Fsec";
|
|
|
|
$stmtA = "SELECT count(*) FROM vicidial_closer_log where call_date > \"$hrxgSQLdate\" and phone_number='$phone_number';";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
if ($sthArows > 0)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$hrxg_count = "$aryA[0]";
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($hrxg_count > 1)
|
|
{
|
|
$S='*';
|
|
$DROPexten = "90009*$hold_recall_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
|
|
|
|
if ($no_delay_call_route =~ /N/)
|
|
{
|
|
$AGI->stream_file('ding'); # stop music-on-hold process
|
|
sleep(1);
|
|
}
|
|
|
|
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|"; &agi_output;}
|
|
|
|
if ($drop_seconds < 1) {$drop_seconds = $drop_timer;}
|
|
|
|
$stmtA = "UPDATE vicidial_closer_log set status='HXFER',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='HOLDRECALLXFER' where lead_id = '$insert_lead_id' order by start_epoch desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
$stmtA = "UPDATE vicidial_list set status='HXFER' where lead_id = '$insert_lead_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$place=0;
|
|
if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
|
|
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
|
|
$place++;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='3',data2='$place',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='HXFER',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten"; &agi_output;}
|
|
print "SET CONTEXT $ext_context\n";
|
|
checkresult($result);
|
|
print "SET EXTENSION $DROPexten\n";
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
checkresult($result);
|
|
|
|
$dbhA->disconnect();
|
|
|
|
exit;
|
|
}
|
|
}
|
|
|
|
if ($if_wait_play_welcome > 0)
|
|
{
|
|
$if_wait_play_welcome=0;
|
|
|
|
$now_date_epoch = time();
|
|
$FDtarget = ($now_date_epoch + 20);
|
|
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
|
|
$Fyear = ($Fyear + 1900);
|
|
$Fmon++;
|
|
if ($Fmon < 10) {$Fmon = "0$Fmon";}
|
|
if ($Fmday < 10) {$Fmday = "0$Fmday";}
|
|
if ($Fhour < 10) {$Fhour = "0$Fhour";}
|
|
if ($Fmin < 10) {$Fmin = "0$Fmin";}
|
|
if ($Fsec < 10) {$Fsec = "0$Fsec";}
|
|
$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";
|
|
|
|
$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|"; &agi_output;}
|
|
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file("$welcome_message_filename");
|
|
}
|
|
|
|
|
|
if ( ($hold_message_counter > $prompt_interval) && ($prompt_interval > 0) )
|
|
{
|
|
$now_date_epoch = time();
|
|
$FDtarget = ($now_date_epoch + 10);
|
|
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
|
|
$Fyear = ($Fyear + 1900);
|
|
$Fmon++;
|
|
if ($Fmon < 10) {$Fmon = "0$Fmon";}
|
|
if ($Fmday < 10) {$Fmday = "0$Fmday";}
|
|
if ($Fhour < 10) {$Fhour = "0$Fhour";}
|
|
if ($Fmin < 10) {$Fmin = "0$Fmin";}
|
|
if ($Fsec < 10) {$Fsec = "0$Fsec";}
|
|
$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";
|
|
|
|
$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|"; &agi_output;}
|
|
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file("$onhold_prompt_filename"); # this prompt must be less than 10 seconds long
|
|
$hold_message_counter = 0;
|
|
$start_moh=1;
|
|
$moh_delay=1;
|
|
if ($play_place_in_line =~ /Y/i) {$start_place_in_line=1; $moh_delay=2;}
|
|
if ($play_estimate_hold_time =~ /Y/i) {$start_hold_estimate=1; $moh_delay=2;}
|
|
if ($hold_time_option !~ /NONE/) {$start_hold_estimate=1; $moh_delay=2;};
|
|
if ($drop_timer >= 3) {$drop_timer = ($drop_timer + 5);} # add prompt play time to total queue time
|
|
}
|
|
else {$hold_message_counter++;}
|
|
if ($hold_tone_counter > 3)
|
|
{
|
|
$hold_tone_counter = 0;
|
|
}
|
|
else {$hold_tone_counter++;}
|
|
|
|
##### play the place in line of the caller if option is set
|
|
if ( ($start_place_in_line > 0) && ($moh_delay == '1') )
|
|
{
|
|
$now_date_epoch = time();
|
|
$FDtarget = ($now_date_epoch + 5);
|
|
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
|
|
$Fyear = ($Fyear + 1900);
|
|
$Fmon++;
|
|
if ($Fmon < 10) {$Fmon = "0$Fmon";}
|
|
if ($Fmday < 10) {$Fmday = "0$Fmday";}
|
|
if ($Fhour < 10) {$Fhour = "0$Fhour";}
|
|
if ($Fmin < 10) {$Fmin = "0$Fmin";}
|
|
if ($Fsec < 10) {$Fsec = "0$Fsec";}
|
|
$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";
|
|
|
|
$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|"; &agi_output;}
|
|
|
|
$place=0;
|
|
if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
|
|
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
|
|
$place++;
|
|
if ($AGILOG) {$agi_string = "-- PLACE IN LINE: |$campaign_id|$place|"; &agi_output;}
|
|
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
if ($place > 1)
|
|
{
|
|
$AGI->stream_file('queue-thereare'); # you are currently caller number
|
|
$AGI->say_number("$place");
|
|
if ($drop_timer >= 3) {$drop_timer = ($drop_timer + 2);} # add prompt play time to total queue time
|
|
}
|
|
else
|
|
{
|
|
$AGI->stream_file('queue-youarenext'); # your call is now first in line
|
|
if ($drop_timer >= 3) {$drop_timer = ($drop_timer + 5);} # add prompt play time to total queue time
|
|
}
|
|
|
|
$start_place_in_line=0;
|
|
}
|
|
|
|
##### calculate hold time estimate if needed
|
|
$holdtime_estimate=1; $holdtime_estimate_sec=0; $livetime_estimate_sec=0; # Make hold time estimate available to other sections
|
|
if ( ($start_hold_estimate > 0) && ($moh_delay == '1') )
|
|
{
|
|
$now_date_epoch = time();
|
|
$FDtarget = ($now_date_epoch + 5);
|
|
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
|
|
$Fyear = ($Fyear + 1900);
|
|
$Fmon++;
|
|
if ($Fmon < 10) {$Fmon = "0$Fmon";}
|
|
if ($Fmday < 10) {$Fmday = "0$Fmday";}
|
|
if ($Fhour < 10) {$Fhour = "0$Fhour";}
|
|
if ($Fmin < 10) {$Fmin = "0$Fmin";}
|
|
if ($Fsec < 10) {$Fsec = "0$Fsec";}
|
|
$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";
|
|
|
|
$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|"; &agi_output;}
|
|
|
|
$stmtA = "SELECT queue_seconds FROM vicidial_closer_log where campaign_id = '$channel_group' order by call_date desc limit 5;";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$r=0;
|
|
$agi_string="\n";
|
|
while ($sthArows > $r)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$holdtime_estimate_sec = ($holdtime_estimate_sec + $aryA[0]);
|
|
$r++;
|
|
}
|
|
$sthA->finish();
|
|
$holdtime_estimate_sec = int( ($holdtime_estimate_sec / $r) + 1);
|
|
|
|
$stmtA = "SELECT stage FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time <= \"$SQLdateBEGIN\";";
|
|
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
|
|
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
$s=0; $t=0;
|
|
$agi_string="\n";
|
|
while ($sthArows > $s)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$stage_wait_sec = $aryA[0];
|
|
$stage_wait_sec =~ s/LIVE-|CLOSE-|CLOSER-//gi;
|
|
if ($stage_wait_sec >= $holdtime_estimate_sec)
|
|
{
|
|
$livetime_estimate_sec = ($livetime_estimate_sec + $stage_wait_sec);
|
|
$t++;
|
|
}
|
|
$s++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ( ($livetime_estimate_sec > 0) && ($t > 0) )
|
|
{
|
|
$livetime_estimate_sec = int( ($livetime_estimate_sec / $t) + 1);
|
|
$avgtime_estimate_sec = int( ($livetime_estimate_sec + $holdtime_estimate_sec) / 2);
|
|
}
|
|
else
|
|
{$avgtime_estimate_sec = $holdtime_estimate_sec;}
|
|
|
|
$holdtime_estimate_sec_diff = ($avgtime_estimate_sec - $drop_timer);
|
|
if ($holdtime_estimate_sec_diff < 10) {$holdtime_estimate_sec_diff=10;}
|
|
$holdtime_estimate = int($holdtime_estimate_sec_diff / 60);
|
|
$holdtime_estimate_sec_rem = ( $holdtime_estimate_sec_diff - ($holdtime_estimate * 60) );
|
|
if ($AGILOG) {$agi_string = "-- HOLD ESTIMATE: |$campaign_id|$holdtime_estimate|$holdtime_estimate_sec_rem|$holdtime_estimate_sec_diff| |$holdtime_estimate_sec|$livetime_estimate_sec|$avgtime_estimate_sec|"; &agi_output;}
|
|
|
|
##### play the hold time estimate to the caller if option is set
|
|
if ($play_estimate_hold_time =~ /Y/i)
|
|
{
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
|
|
if ($pretend_every_call_is_next > 0)
|
|
{
|
|
$AGI->stream_file('queue-youarenext'); # you are next in line
|
|
}
|
|
else
|
|
{
|
|
$AGI->stream_file('queue-holdtime'); # the estimated hold time is currently
|
|
if ($holdtime_estimate > 0)
|
|
{
|
|
$AGI->say_number("$holdtime_estimate");
|
|
$AGI->stream_file('queue-minutes'); # minutes
|
|
}
|
|
if ($holdtime_estimate < 2)
|
|
{
|
|
my $roundto = 5; # sensible values 5, 10, 15, ( 20, 30)
|
|
my $rounded_time = $holdtime_estimate_sec_diff - ( $holdtime_estimate_sec_diff % $roundto ) + $roundto;
|
|
$AGI->say_number("$rounded_time");
|
|
$AGI->stream_file('queue-seconds'); # seconds
|
|
}
|
|
}
|
|
}
|
|
if ($drop_timer >= 3) {$drop_timer = ($drop_timer + 3);} # add prompt play time to total queue time
|
|
|
|
$start_hold_estimate=0;
|
|
$wait_in_queue = 1; # trigger hold-time-option is applicable
|
|
}
|
|
|
|
##### check if hold_time_option is set to leave Queue
|
|
if ( ($hold_time_option !~ /NONE/ ) && ( $holdtime_estimate_sec_diff > $hold_time_option_second ) && ($wait_in_queue < 2) )
|
|
{
|
|
$wait_in_queue=0; # exits wait loop
|
|
$DROPexten = '';
|
|
$exitwithkey=0;
|
|
if ($hold_time_option =~ /EXTENSION/)
|
|
{
|
|
if (length($hold_time_option_exten)>0)
|
|
{$DROPexten = "$hold_time_option_exten";}
|
|
}
|
|
if ($hold_time_option =~ /PRESS_VMAIL/)
|
|
{
|
|
$now_date_epoch = time();
|
|
$FDtarget = ($now_date_epoch + 8);
|
|
($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
|
|
$Fyear = ($Fyear + 1900);
|
|
$Fmon++;
|
|
if ($Fmon < 10) {$Fmon = "0$Fmon";}
|
|
if ($Fmday < 10) {$Fmday = "0$Fmday";}
|
|
if ($Fhour < 10) {$Fhour = "0$Fhour";}
|
|
if ($Fmin < 10) {$Fmin = "0$Fmin";}
|
|
if ($Fsec < 10) {$Fsec = "0$Fsec";}
|
|
$FDtsSQLdate = "$Fyear$Fmon$Fmday$Fhour$Fmin$Fsec";
|
|
|
|
$stmtA = "UPDATE vicidial_auto_calls set last_update_time='$FDtsSQLdate' where callerid='$callerid' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDAC posttime record: |$affected_rows|$FDtsSQLdate|$callerid|"; &agi_output;}
|
|
|
|
if ($drop_timer >= 3) {$drop_timer = ($drop_timer + 8);} # add prompt play time to total queue time
|
|
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
|
|
&press_one_to_leave_voicemail;
|
|
|
|
if ($pin =~ /1/)
|
|
{
|
|
$DROPexten = "$voicemail_dump_exten$hold_time_option_voicemail";
|
|
$HT_status='QVMAIL';
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$place=0;
|
|
if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
|
|
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
|
|
$place++;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='1',data2='$place',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='QVMAIL',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
|
|
$exitwithkey++;
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$DROPexten='';
|
|
$wait_in_queue = 2; #continue waiting on hold
|
|
}
|
|
}
|
|
if ($hold_time_option =~ /VOICEMAIL/)
|
|
{
|
|
if (length($hold_time_option_voicemail)>0)
|
|
{$DROPexten = "$voicemail_dump_exten$hold_time_option_voicemail";}
|
|
}
|
|
if ($hold_time_option =~ /IN_GROUP/)
|
|
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
|
|
$S='*';
|
|
$DROPexten = "90009*$hold_time_option_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
|
|
}
|
|
if ($hold_time_option =~ /CALLERID_CALLBACK/)
|
|
{
|
|
if (length($hold_time_option_exten)>0)
|
|
{$DROPexten = "$hold_time_option_exten";}
|
|
# if callerid is not valid do not execute
|
|
if ( ( length($phone_number) > 6 ) && ( $phone_number > 0) )
|
|
{
|
|
### insert a record into the vicidial_list table
|
|
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$inbound_number','VDCL','$hold_time_option_callback_list_id','N','$phone_code','$phone_number','$channel_group','1','$local_gmt','$VLcomments');";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
$cbc=0;
|
|
$stmtB = "select LAST_INSERT_ID() LIMIT 1;";
|
|
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
|
|
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
|
|
$sthArows=$sthA->rows;
|
|
while ($sthArows > $cbc)
|
|
{
|
|
@aryA = $sthA->fetchrow_array;
|
|
$insert_lead_id = "$aryA[0]";
|
|
$cbc++;
|
|
}
|
|
$sthA->finish();
|
|
|
|
if ($AGILOG) {$agi_string = "VDAD vicidial_list insert |$insert_lead_id|$stmtA|"; &agi_output;}
|
|
|
|
$DROPexten = "8300";
|
|
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file('sip-silence'); # stop music-on-hold process
|
|
$AGI->stream_file("$hold_time_option_callback_filename");
|
|
}
|
|
else
|
|
{
|
|
$wait_in_queue = 2; #continue waiting
|
|
}
|
|
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "-- VDCL HOLD TIME OPT: |$hold_time_option|$DROPexten|$wait_in_queue|"; &agi_output;}
|
|
|
|
if ($wait_in_queue < 1)
|
|
{
|
|
if (length($DROPexten)>0)
|
|
{ ### if DROP extension is defined then send the dropped call there instead of hangup
|
|
|
|
### use STDOUT to send call to proper DROP location
|
|
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
|
|
|
|
if ($no_delay_call_route =~ /N/)
|
|
{
|
|
$AGI->stream_file('ding'); # stop music-on-hold process
|
|
sleep(1);
|
|
}
|
|
|
|
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|"; &agi_output;}
|
|
|
|
if ($drop_seconds < 1) {$drop_seconds = $drop_timer;}
|
|
|
|
if (length($HT_status)<1) {$HT_status='HOLDTO';}
|
|
$stmtA = "UPDATE vicidial_closer_log set status='$HT_status',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='HOLDTIME' where lead_id = '$insert_lead_id' order by start_epoch desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
$stmtA = "UPDATE vicidial_list set status='HOLDTO' where lead_id = '$insert_lead_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
if ( ($enable_queuemetrics_logging > 0) && ($exitwithkey < 1) )
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$place=0;
|
|
if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
|
|
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
|
|
$place++;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHKEY',data1='2',data2='$place',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='HOLDTO',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten"; &agi_output;}
|
|
print "SET CONTEXT $ext_context\n";
|
|
checkresult($result);
|
|
print "SET EXTENSION $DROPexten\n";
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
checkresult($result);
|
|
|
|
$dbhA->disconnect();
|
|
|
|
exit;
|
|
}
|
|
|
|
|
|
}
|
|
}
|
|
|
|
|
|
|
|
##### wait before looking again for an agent to take the call
|
|
if ($wait_in_queue > 0)
|
|
{
|
|
if ($drop_timer < 3)
|
|
{
|
|
### sleep for 23 hundredths of a second
|
|
usleep(1*230*1000);
|
|
$drop_timer = ($drop_timer + 0.25);
|
|
if ($moh_delay > 0)
|
|
{$moh_delay = ($moh_delay - 1);}
|
|
}
|
|
else
|
|
{
|
|
if ( ($start_moh > 0) && ($moh_delay < 1) )
|
|
{
|
|
$start_moh=0;
|
|
print "SET MUSIC ON $moh_context\n";
|
|
checkresult($result);
|
|
}
|
|
if ($moh_delay > 0)
|
|
{$moh_delay = ($moh_delay - 1);}
|
|
### sleep for 99 hundredths of a second
|
|
usleep(1*990*1000);
|
|
|
|
$drop_timer++;
|
|
}
|
|
}
|
|
|
|
$stmtA = "UPDATE vicidial_auto_calls set stage='LIVE-$drop_timer' where callerid='$callerid';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($affected_rows < 1)
|
|
{
|
|
$stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage,queue_priority) values('$VARserver_ip','$channel_group','LIVE','$insert_lead_id','$uniqueid','$callerid','$channel','$phone_code','$phone_number','$SQLdate','IN','LIVE-$drop_timer','$queue_priority')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "$affected_rows|VDAC-reinsert|$stmtA|"; &agi_output;}
|
|
}
|
|
#if ($AGILOG) {$agi_string = "-- VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;}
|
|
|
|
}
|
|
|
|
############################################
|
|
### End of Loop to try to send call to an agent ###
|
|
|
|
|
|
if ($drop_timer > $DROP_TIME)
|
|
{
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
|
$year = ($year + 1900);
|
|
$mon++;
|
|
if ($mon < 10) {$mon = "0$mon";}
|
|
if ($mday < 10) {$mday = "0$mday";}
|
|
if ($hour < 10) {$Fhour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
if ($sec < 10) {$sec = "0$sec";}
|
|
|
|
$now_date_epoch = time();
|
|
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
|
$CIDdate = "$mon$mday$hour$min$sec";
|
|
$tsSQLdate = "$year$mon$mday$hour$min$sec";
|
|
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
|
|
# $VDADvoicemail_ext = '';
|
|
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
|
or die "Couldn't connect to database: " . DBI->errstr;
|
|
|
|
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
|
|
|
$place=0;
|
|
if ($rec_countWAIT > 0) {$place = $rec_countWAIT;}
|
|
if ($rec_countWAITrem > 0) {$place = $rec_countWAITrem;}
|
|
$place++;
|
|
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='EXITWITHTIMEOUT',data1='$place',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
|
|
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$now_date_epoch',call_id='$YqueryCID',queue='$channel_group',agent='NONE',verb='CALLSTATUS',data1='DROP',serverid='$queuemetrics_log_id';";
|
|
$Baffected_rows = $dbhB->do($stmtB);
|
|
|
|
$dbhB->disconnect();
|
|
}
|
|
|
|
$DROPexten = '';
|
|
if ($drop_seconds < 1)
|
|
{
|
|
$drop_seconds = $DROP_TIME;
|
|
}
|
|
|
|
if ($drop_action =~ /MESSAGE/)
|
|
{
|
|
if (length($drop_exten)>0)
|
|
{$DROPexten = "$drop_exten";}
|
|
}
|
|
if ($drop_action =~ /VOICEMAIL/)
|
|
{
|
|
if (length($VDADvoicemail_ext)>0)
|
|
{$DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext";}
|
|
}
|
|
if ($drop_action =~ /IN_GROUP/)
|
|
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
|
|
$S='*';
|
|
$DROPexten = "90009*$drop_inbound_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "-- VDCL DROP: |$drop_action|$DROPexten|"; &agi_output;}
|
|
|
|
### use STDOUT to send call to proper DROP location
|
|
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
|
|
|
|
if (length($DROPexten)>0)
|
|
{ ### if DROP extension is defined then send the dropped call there instead of hangup
|
|
|
|
if ($no_delay_call_route =~ /N/)
|
|
{
|
|
$AGI->stream_file('ding'); # stop music-on-hold process
|
|
sleep(1);
|
|
}
|
|
|
|
if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten"; &agi_output;}
|
|
print "SET CONTEXT $ext_context\n";
|
|
checkresult($result);
|
|
print "SET EXTENSION $DROPexten\n";
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
checkresult($result);
|
|
}
|
|
else
|
|
{
|
|
### insert a NEW record to the vicidial_manager table to be processed
|
|
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL call_hungup timeout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
|
|
}
|
|
|
|
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|"; &agi_output;}
|
|
|
|
$stmtA = "UPDATE vicidial_closer_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='QUEUETIMEOUT' where lead_id = '$insert_lead_id' order by start_epoch desc limit 1;";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
|
|
$stmtA = "UPDATE vicidial_list set status='XDROP' where lead_id = '$insert_lead_id';";
|
|
$affected_rows = $dbhA->do($stmtA);
|
|
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
|
|
}
|
|
|
|
$dbhA->disconnect();
|
|
|
|
exit;
|
|
|
|
|
|
|
|
|
|
|
|
|
|
sub enter_pin_number
|
|
{
|
|
|
|
$digits_to_collect =~ s/DIGITID//gi;
|
|
|
|
# please enter the pin number followed by the pound key
|
|
# please enter your X digit pin number
|
|
|
|
$digit='';
|
|
undef $digit;
|
|
$interrupt_digit='';
|
|
undef $interrupt_digit;
|
|
|
|
$interrupt_digit = $AGI->stream_file('four_digit_id','123456789');
|
|
|
|
if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|"; &agi_output;}
|
|
|
|
$digits_being_entered=1;
|
|
$totalDTMF='';
|
|
if ($interrupt_digit > 1)
|
|
{
|
|
if ($interrupt_digit == 48) {$interrupt_digit=0;}
|
|
if ($interrupt_digit == 49) {$interrupt_digit=1;}
|
|
if ($interrupt_digit == 50) {$interrupt_digit=2;}
|
|
if ($interrupt_digit == 51) {$interrupt_digit=3;}
|
|
if ($interrupt_digit == 52) {$interrupt_digit=4;}
|
|
if ($interrupt_digit == 53) {$interrupt_digit=5;}
|
|
if ($interrupt_digit == 54) {$interrupt_digit=6;}
|
|
if ($interrupt_digit == 55) {$interrupt_digit=7;}
|
|
if ($interrupt_digit == 56) {$interrupt_digit=8;}
|
|
if ($interrupt_digit == 57) {$interrupt_digit=9;}
|
|
|
|
$totalDTMF=$interrupt_digit;
|
|
}
|
|
|
|
$digit_loop_counter=0;
|
|
|
|
while ( ($digit_loop_counter < $digits_to_collect) )
|
|
{
|
|
$digit = chr($AGI->wait_for_digit('10000')); # wait 10 seconds for input or until the pound key is pressed
|
|
if ($digit =~ /\d/)
|
|
{
|
|
$totalDTMF = "$totalDTMF$digit";
|
|
if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}
|
|
# $AGI->say_digits("$digit");
|
|
undef $digit;
|
|
}
|
|
else
|
|
{
|
|
$digit_loop_counter=$digits_to_collect;
|
|
}
|
|
|
|
$digit_loop_counter++;
|
|
}
|
|
|
|
$totalDTMF =~ s/\D//gi;
|
|
$pin = $totalDTMF;
|
|
if ($totalDTMF) {if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}}
|
|
}
|
|
|
|
|
|
|
|
sub press_one_to_leave_voicemail
|
|
{
|
|
|
|
$digits_to_collect = 1;
|
|
|
|
# To be called back when a representative is available, press 1
|
|
|
|
$digit='';
|
|
undef $digit;
|
|
$interrupt_digit='';
|
|
undef $interrupt_digit;
|
|
$digit_loop_counter=0;
|
|
|
|
$interrupt_digit = $AGI->stream_file('to-be-called-back','1');
|
|
if ($interrupt_digit < 2)
|
|
{$interrupt_digit = $AGI->stream_file('digits/1','1');}
|
|
|
|
if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|"; &agi_output;}
|
|
|
|
$digits_being_entered=1;
|
|
$totalDTMF='';
|
|
if ($interrupt_digit > 1)
|
|
{
|
|
if ($interrupt_digit == 48) {$interrupt_digit=0;}
|
|
if ($interrupt_digit == 49) {$interrupt_digit=1;}
|
|
if ($interrupt_digit == 50) {$interrupt_digit=2;}
|
|
if ($interrupt_digit == 51) {$interrupt_digit=3;}
|
|
if ($interrupt_digit == 52) {$interrupt_digit=4;}
|
|
if ($interrupt_digit == 53) {$interrupt_digit=5;}
|
|
if ($interrupt_digit == 54) {$interrupt_digit=6;}
|
|
if ($interrupt_digit == 55) {$interrupt_digit=7;}
|
|
if ($interrupt_digit == 56) {$interrupt_digit=8;}
|
|
if ($interrupt_digit == 57) {$interrupt_digit=9;}
|
|
|
|
$totalDTMF=$interrupt_digit;
|
|
$digit_loop_counter++;
|
|
}
|
|
|
|
|
|
while ( ($digit_loop_counter < $digits_to_collect) )
|
|
{
|
|
$digit = chr($AGI->wait_for_digit('4000')); # wait 4 seconds for input or until the key is pressed
|
|
if ($digit =~ /\d/)
|
|
{
|
|
$totalDTMF = "$totalDTMF$digit";
|
|
if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}
|
|
# $AGI->say_digits("$digit");
|
|
undef $digit;
|
|
}
|
|
else
|
|
{
|
|
$digit_loop_counter=$digits_to_collect;
|
|
}
|
|
|
|
$digit_loop_counter++;
|
|
}
|
|
|
|
$totalDTMF =~ s/\D//gi;
|
|
$pin = $totalDTMF;
|
|
if ($totalDTMF) {if ($AGILOG) {$agi_string = "digit |$digit| TotalDTMF |$totalDTMF|"; &agi_output;}}
|
|
}
|
|
|
|
|
|
|
|
sub checkresult {
|
|
my ($res) = @_;
|
|
my $retval;
|
|
$tests++;
|
|
chomp $res;
|
|
if ($res =~ /^200/) {
|
|
$res =~ /result=(-?\d+)/;
|
|
if (!length($1)) {
|
|
# print STDERR "FAIL ($res)\n";
|
|
$fail++;
|
|
} else {
|
|
# print STDERR "PASS ($1)\n";
|
|
$pass++;
|
|
}
|
|
} else {
|
|
# print STDERR "FAIL (unexpected result '$res')\n";
|
|
$fail++;
|
|
}
|
|
}
|
|
|
|
|
|
sub leading_zero($)
|
|
{
|
|
$_ = $_[0];
|
|
s/^(\d)$/0$1/;
|
|
s/^(\d\d)$/0$1/;
|
|
return $_;
|
|
} # End of the leading_zero() routine.
|
|
|
|
|
|
|
|
### you're call is very important to us, please stay on the line and you will be transferred to the next available agent
|
|
|
|
|
|
sub agi_output
|
|
{
|
|
if ($AGILOG >=2)
|
|
{
|
|
### open the log file for writing ###
|
|
open(Lout, ">>$AGILOGfile")
|
|
|| die "Can't open $AGILOGfile: $!\n";
|
|
print Lout "$now_date|$script|$agi_string\n";
|
|
close(Lout);
|
|
}
|
|
### send to STDERR writing ###
|
|
if ( ($AGILOG == '1') || ($AGILOG == '3') )
|
|
{print STDERR "$now_date|$script|$agi_string\n";}
|
|
$agi_string='';
|
|
}
|
|
|
|
|
|
sub trigger_transfer_process
|
|
{
|
|
# $DS='--';
|
|
# $BEGIN='BEGIN';
|
|
#
|
|
# $CLI = "/usr/bin/date >> $PRSTESTfile &";
|
|
# $CLI = "/root/phone.pl $insert_lead_id$DS$insert_close_id$DS$CLInow_date$DS$VDADuser$DS$phone_number$DS$DS$BEGIN$DS >> $PRSTESTfile &";
|
|
#
|
|
# `$CLI`;
|
|
#
|
|
# if ($AGILOG >=2)
|
|
# {
|
|
# ### open the log file for writing ###
|
|
# open(Pout, ">>$PRSLOGfile")
|
|
# || die "Can't open $AGILOGfile: $!\n";
|
|
# print Pout "$now_date|$VDADconf_exten|$VDADuser|$VDADextension|$insert_lead_id|$phone_number|$insert_close_id|$channel_group|$drop_timer|$CLI|\n";
|
|
# close(Pout);
|
|
# }
|
|
}
|