mattf
f110dced3c
Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen. Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table Added agents in Dispo count to real-time screen Fixed backward compatibility issue with QM recording retrieval and live monitoring Added new 855 toll free code to example dialplan(commented out) Fixed missing variables in Start and Dispo call url functions git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
2562 lines
110 KiB
PHP
2562 lines
110 KiB
PHP
<?php
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# AST_timeonVDADall.php
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#
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# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# live real-time stats for the VICIDIAL Auto-Dialer all servers
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#
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# STOP=4000, SLOW=40, GO=4 seconds refresh interval
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#
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# CHANGELOG:
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# 50406-0920 - Added Paused agents < 1 min
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# 51130-1218 - Modified layout and info to show all servers in a vicidial system
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# 60421-1043 - check GET/POST vars lines with isset to not trigger PHP NOTICES
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# 60511-1343 - Added leads and drop info at the top of the screen
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# 60608-1539 - Fixed CLOSER tallies for active calls
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# 60619-1658 - Added variable filtering to eliminate SQL injection attack threat
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# - Added required user/pass to gain access to this page
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# 60626-1453 - Added display of system load to bottom (Angelito Manansala)
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# 60901-1123 - Changed display elements at the top of the screen
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# 60905-1342 - Fixed non INCALL|QUEUE timer column
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# 61002-1642 - Added TRUNK SHORT/FILL stats
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# 61101-1318 - Added SIP and IAX Listen and Barge links option
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# 61101-1647 - Added Usergroup column and user name option as well as sorting
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# 61102-1155 - Made display of columns more modular, added ability to hide server info
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# 61215-1131 - Added answered calls and drop percent taken from answered calls
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# 70111-1600 - Added ability to use BLEND/INBND/*_C/*_B/*_I as closer campaigns
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# 70123-1151 - Added non_latin options for substr in display variables, thanks Marin Blu
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# 70206-1140 - Added call-type statuses to display(A-Auto, M-Manual, I-Inbound/Closer)
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# 70619-1339 - Added Status Category tally display
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# 71029-1900 - Changed CLOSER-type to not require campaign_id restriction
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# 80227-0418 - Added priority to waiting calls display
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# 80311-1550 - Added calls_today on all agents and wait time/in-group for inbound calls
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# 80422-0033 - Added phonediaplay option, allow for toggle-sorting on sortable fields
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# 80422-1001 - Fixed sort by phone login
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# 80424-0515 - Added non_latin lookup from system_settings
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# 80525-1040 - Added IVR status display and summary for inbound calls
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# 80619-2047 - Added DISPO status for post-call-work while paused
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# 80704-0543 - Added DEAD status for agents INCALL with no live call
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# 80822-1222 - Added option for display of customer phone number
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# 81011-0335 - Fixed remote agent display bug
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# 81022-1500 - Added inbound call stats display option
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# 81029-1023 - Changed drop percent calculation for multi-stat reports
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# 81029-1706 - Added pause code display if enabled per campaign
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# 81108-2337 - Added inbound-only section
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# 90105-1153 - Changed monitor links to use 0 prefix instead of 6
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# 90202-0108 - Changed options to pop-out frame, added outbound_autodial_active option
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# 90310-0906 - Added admin header
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# 90428-0727 - Changed listen and barge to use the API and manager must enter phone
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# 90508-0623 - Changed to PHP long tags
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# 90518-0930 - Fixed $CALLSdisplay static assignment bug for some links(bug #210)
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# 90524-2231 - Changed to use functions.php for seconds to HH:MM:SS conversion
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# 90602-0405 - Added list mix display in statuses and order if active
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# 90603-1845 - Fixed color coding bug
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# 90627-0608 - Some Formatting changes, added in-group name display
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# 90701-0657 - Fixed inbound=No calculation issues
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# 90808-0212 - Fixed inbound only non-ALL bug, changed times to use agent last_state_change
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# 90907-0915 - Added PARK status
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# 90914-1154 - Added AgentOnly display column to waiting calls section
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# 91102-2013 - Changed in-group color styles for incoming calls waiting
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# 91204-1548 - Added ability to change agent in-groups and blended
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# 100214-1127 - Added no-dialable-leads alert and in-groups stats option
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# 100301-1229 - Added 3-WAY status for consultative transfer agents
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# 100303-0930 - Added carrier stats display option
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# 100424-0943 - Added realtime_block_user_info option
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# 100709-1054 - Added system setting slave server option
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# 100802-2347 - Added User Group Allowed Reports option validation and allowed campaigns restrictions
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# 100805-0704 - Fixed minor bug in campaigns restrictions
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# 100815-0002 - Added optional display of preset dials if presets are enabled in the campaign
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# 100912-0839 - Changed several stats to limit to 2 or 3 decimal spaces
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# 100914-1326 - Added lookup for user_level 7 users to set to reports only which will remove other admin links
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# 101024-0832 - Added Agent time stats option and agents-in-dispo counter
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#
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$version = '2.4-60';
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$build = '101024-0832';
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header ("Content-type: text/html; charset=utf-8");
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require("dbconnect.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["server_ip"])) {$server_ip=$_GET["server_ip"];}
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elseif (isset($_POST["server_ip"])) {$server_ip=$_POST["server_ip"];}
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if (isset($_GET["RR"])) {$RR=$_GET["RR"];}
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elseif (isset($_POST["RR"])) {$RR=$_POST["RR"];}
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if (isset($_GET["inbound"])) {$inbound=$_GET["inbound"];}
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elseif (isset($_POST["inbound"])) {$inbound=$_POST["inbound"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["groups"])) {$groups=$_GET["groups"];}
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elseif (isset($_POST["groups"])) {$groups=$_POST["groups"];}
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if (isset($_GET["usergroup"])) {$usergroup=$_GET["usergroup"];}
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elseif (isset($_POST["usergroup"])) {$usergroup=$_POST["usergroup"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["adastats"])) {$adastats=$_GET["adastats"];}
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elseif (isset($_POST["adastats"])) {$adastats=$_POST["adastats"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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if (isset($_GET["SIPmonitorLINK"])) {$SIPmonitorLINK=$_GET["SIPmonitorLINK"];}
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elseif (isset($_POST["SIPmonitorLINK"])) {$SIPmonitorLINK=$_POST["SIPmonitorLINK"];}
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if (isset($_GET["IAXmonitorLINK"])) {$IAXmonitorLINK=$_GET["IAXmonitorLINK"];}
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elseif (isset($_POST["IAXmonitorLINK"])) {$IAXmonitorLINK=$_POST["IAXmonitorLINK"];}
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if (isset($_GET["UGdisplay"])) {$UGdisplay=$_GET["UGdisplay"];}
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elseif (isset($_POST["UGdisplay"])) {$UGdisplay=$_POST["UGdisplay"];}
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if (isset($_GET["UidORname"])) {$UidORname=$_GET["UidORname"];}
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elseif (isset($_POST["UidORname"])) {$UidORname=$_POST["UidORname"];}
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if (isset($_GET["orderby"])) {$orderby=$_GET["orderby"];}
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elseif (isset($_POST["orderby"])) {$orderby=$_POST["orderby"];}
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if (isset($_GET["SERVdisplay"])) {$SERVdisplay=$_GET["SERVdisplay"];}
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elseif (isset($_POST["SERVdisplay"])) {$SERVdisplay=$_POST["SERVdisplay"];}
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if (isset($_GET["CALLSdisplay"])) {$CALLSdisplay=$_GET["CALLSdisplay"];}
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elseif (isset($_POST["CALLSdisplay"])) {$CALLSdisplay=$_POST["CALLSdisplay"];}
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if (isset($_GET["PHONEdisplay"])) {$PHONEdisplay=$_GET["PHONEdisplay"];}
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elseif (isset($_POST["PHONEdisplay"])) {$PHONEdisplay=$_POST["PHONEdisplay"];}
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if (isset($_GET["CUSTPHONEdisplay"])) {$CUSTPHONEdisplay=$_GET["CUSTPHONEdisplay"];}
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elseif (isset($_POST["CUSTPHONEdisplay"])) {$CUSTPHONEdisplay=$_POST["CUSTPHONEdisplay"];}
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if (isset($_GET["NOLEADSalert"])) {$NOLEADSalert=$_GET["NOLEADSalert"];}
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elseif (isset($_POST["NOLEADSalert"])) {$NOLEADSalert=$_POST["NOLEADSalert"];}
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if (isset($_GET["DROPINGROUPstats"])) {$DROPINGROUPstats=$_GET["DROPINGROUPstats"];}
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elseif (isset($_POST["DROPINGROUPstats"])) {$DROPINGROUPstats=$_POST["DROPINGROUPstats"];}
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if (isset($_GET["ALLINGROUPstats"])) {$ALLINGROUPstats=$_GET["ALLINGROUPstats"];}
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elseif (isset($_POST["ALLINGROUPstats"])) {$ALLINGROUPstats=$_POST["ALLINGROUPstats"];}
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if (isset($_GET["with_inbound"])) {$with_inbound=$_GET["with_inbound"];}
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elseif (isset($_POST["with_inbound"])) {$with_inbound=$_POST["with_inbound"];}
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if (isset($_GET["monitor_active"])) {$monitor_active=$_GET["monitor_active"];}
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elseif (isset($_POST["monitor_active"])) {$monitor_active=$_POST["monitor_active"];}
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if (isset($_GET["monitor_phone"])) {$monitor_phone=$_GET["monitor_phone"];}
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elseif (isset($_POST["monitor_phone"])) {$monitor_phone=$_POST["monitor_phone"];}
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if (isset($_GET["CARRIERstats"])) {$CARRIERstats=$_GET["CARRIERstats"];}
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elseif (isset($_POST["CARRIERstats"])) {$CARRIERstats=$_POST["CARRIERstats"];}
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if (isset($_GET["PRESETstats"])) {$PRESETstats=$_GET["PRESETstats"];}
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elseif (isset($_POST["PRESETstats"])) {$PRESETstats=$_POST["PRESETstats"];}
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if (isset($_GET["AGENTtimeSTATS"])) {$AGENTtimeSTATS=$_GET["AGENTtimeSTATS"];}
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elseif (isset($_POST["AGENTtimeSTATS"])) {$AGENTtimeSTATS=$_POST["AGENTtimeSTATS"];}
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$report_name = 'Real-Time Main Report';
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$db_source = 'M';
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,outbound_autodial_active,slave_db_server,reports_use_slave_db FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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$outbound_autodial_active = $row[1];
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$slave_db_server = $row[2];
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$reports_use_slave_db = $row[3];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
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{
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mysql_close($link);
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$use_slave_server=1;
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$db_source = 'S';
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require("dbconnect.php");
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echo "<!-- Using slave server $slave_db_server $db_source -->\n";
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}
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if (!isset($DB)) {$DB=0;}
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if (!isset($RR)) {$RR=40;}
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if (!isset($group)) {$group='ALL-ACTIVE';}
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if (!isset($usergroup)) {$usergroup='';}
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if (!isset($UGdisplay)) {$UGdisplay=0;} # 0=no, 1=yes
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if (!isset($UidORname)) {$UidORname=1;} # 0=id, 1=name
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if (!isset($orderby)) {$orderby='timeup';}
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if (!isset($SERVdisplay)) {$SERVdisplay=0;} # 0=no, 1=yes
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if (!isset($CALLSdisplay)) {$CALLSdisplay=1;} # 0=no, 1=yes
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if (!isset($PHONEdisplay)) {$PHONEdisplay=0;} # 0=no, 1=yes
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if (!isset($CUSTPHONEdisplay)) {$CUSTPHONEdisplay=0;} # 0=no, 1=yes
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if (!isset($PAUSEcodes)) {$PAUSEcodes='N';} # 0=no, 1=yes
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if (!isset($with_inbound))
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{
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if ($outbound_autodial_active > 0)
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{$with_inbound='Y';} # N=no, Y=yes, O=only
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else
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{$with_inbound='O';} # N=no, Y=yes, O=only
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}
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$ingroup_detail='';
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if ( (strlen($group)>1) and (strlen($groups[0])<1) ) {$groups[0] = $group; $RR=40;}
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else {$group = $groups[0];}
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function get_server_load($windows = false)
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{
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$os = strtolower(PHP_OS);
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if(strpos($os, "win") === false)
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{
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if(file_exists("/proc/loadavg"))
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{
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$load = file_get_contents("/proc/loadavg");
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$load = explode(' ', $load);
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return $load[0] . ' ' . $load[1] . ' ' . $load[2];
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}
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elseif(function_exists("shell_exec"))
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{
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$load = explode(' ', `uptime`);
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return $load[count($load)-3] . ' ' . $load[count($load)-2] . ' ' . $load[count($load)-1];
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}
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else
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{
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return false;
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}
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}
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elseif($windows)
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{
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if(class_exists("COM"))
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{
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$wmi = new COM("WinMgmts:\\\\.");
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$cpus = $wmi->InstancesOf("Win32_Processor");
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$cpuload = 0;
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$i = 0;
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while ($cpu = $cpus->Next())
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{
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$cpuload += $cpu->LoadPercentage;
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$i++;
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}
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$cpuload = round($cpuload / $i, 2);
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return "$cpuload%";
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}
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else
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{
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return false;
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}
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}
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}
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$load_ave = get_server_load(true);
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$NOW_TIME = date("Y-m-d H:i:s");
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$NOW_DAY = date("Y-m-d");
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$NOW_HOUR = date("H:i:s");
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$STARTtime = date("U");
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$epochONEminuteAGO = ($STARTtime - 60);
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$timeONEminuteAGO = date("Y-m-d H:i:s",$epochONEminuteAGO);
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$epochFIVEminutesAGO = ($STARTtime - 300);
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$timeFIVEminutesAGO = date("Y-m-d H:i:s",$epochFIVEminutesAGO);
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$epochFIFTEENminutesAGO = ($STARTtime - 900);
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$timeFIFTEENminutesAGO = date("Y-m-d H:i:s",$epochFIFTEENminutesAGO);
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$epochONEhourAGO = ($STARTtime - 3600);
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$timeONEhourAGO = date("Y-m-d H:i:s",$epochONEhourAGO);
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$epochSIXhoursAGO = ($STARTtime - 21600);
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$timeSIXhoursAGO = date("Y-m-d H:i:s",$epochSIXhoursAGO);
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$epochTWENTYFOURhoursAGO = ($STARTtime - 86400);
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$timeTWENTYFOURhoursAGO = date("Y-m-d H:i:s",$epochTWENTYFOURhoursAGO);
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$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
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$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
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if ($DB) {echo "|$stmt|\n";}
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if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level='7' and view_reports='1' and active='Y';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$reports_only_user=$row[0];
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if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
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exit;
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}
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# and (preg_match("/MONITOR|BARGE|HIJACK/",$monitor_active) ) )
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if ( (!isset($monitor_phone)) or (strlen($monitor_phone)<1) )
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{
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$stmt="select phone_login from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and active='Y';";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$row=mysql_fetch_row($rslt);
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$monitor_phone = $row[0];
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}
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$stmt="SELECT realtime_block_user_info,user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1' and active='Y';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$realtime_block_user_info = $row[0];
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$LOGuser_group = $row[1];
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$stmt="SELECT allowed_campaigns,allowed_reports from vicidial_user_groups where user_group='$LOGuser_group';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$LOGallowed_campaigns = $row[0];
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$LOGallowed_reports = $row[1];
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if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
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{
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Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
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exit;
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}
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$LOGallowed_campaignsSQL='';
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$whereLOGallowed_campaignsSQL='';
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if ( (!preg_match("/ALL-/",$LOGallowed_campaigns)) )
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{
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$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
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$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
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$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
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$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
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}
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$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
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$allactivecampaigns='';
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$stmt="select campaign_id,campaign_name from vicidial_campaigns where active='Y' $LOGallowed_campaignsSQL order by campaign_id;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$groups_to_print = mysql_num_rows($rslt);
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$i=0;
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$LISTgroups[$i]='ALL-ACTIVE';
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$i++;
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$groups_to_print++;
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while ($i < $groups_to_print)
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{
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$row=mysql_fetch_row($rslt);
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$LISTgroups[$i] =$row[0];
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$LISTnames[$i] =$row[1];
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$allactivecampaigns .= "'$LISTgroups[$i]',";
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$i++;
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}
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$allactivecampaigns .= "''";
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$i=0;
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$group_string='|';
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$group_ct = count($groups);
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while($i < $group_ct)
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{
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if ( (preg_match("/ $groups[$i] /",$regexLOGallowed_campaigns)) or (preg_match("/ALL-/",$LOGallowed_campaigns)) )
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{
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$group_string .= "$groups[$i]|";
|
|
$group_SQL .= "'$groups[$i]',";
|
|
$groupQS .= "&groups[]=$groups[$i]";
|
|
}
|
|
|
|
$i++;
|
|
}
|
|
$group_SQL = eregi_replace(",$",'',$group_SQL);
|
|
|
|
### if no campaigns selected, display all
|
|
if ( ($group_ct < 1) or (strlen($group_string) < 2) )
|
|
{
|
|
$groups[0] = 'ALL-ACTIVE';
|
|
$group_string = '|ALL-ACTIVE|';
|
|
$group = 'ALL-ACTIVE';
|
|
$groupQS .= "&groups[]=ALL-ACTIVE";
|
|
}
|
|
|
|
if ( (ereg("--NONE--",$group_string) ) or ($group_ct < 1) )
|
|
{
|
|
$all_active = 0;
|
|
$group_SQL = "''";
|
|
$group_SQLand = "and FALSE";
|
|
$group_SQLwhere = "where FALSE";
|
|
}
|
|
elseif ( eregi('ALL-ACTIVE',$group_string) )
|
|
{
|
|
$all_active = 1;
|
|
$group_SQL = $allactivecampaigns;
|
|
$group_SQLand = "and campaign_id IN($allactivecampaigns)";
|
|
$group_SQLwhere = "where campaign_id IN($allactivecampaigns)";
|
|
}
|
|
else
|
|
{
|
|
$all_active = 0;
|
|
$group_SQLand = "and campaign_id IN($group_SQL)";
|
|
$group_SQLwhere = "where campaign_id IN($group_SQL)";
|
|
}
|
|
|
|
|
|
$stmt="select user_group from vicidial_user_groups;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if (!isset($DB)) {$DB=0;}
|
|
if ($DB) {echo "$stmt\n";}
|
|
$usergroups_to_print = mysql_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $usergroups_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$usergroups[$i] =$row[0];
|
|
$i++;
|
|
}
|
|
|
|
if (!isset($RR)) {$RR=4;}
|
|
|
|
$NFB = '<b><font size=6 face="courier">';
|
|
$NFE = '</font></b>';
|
|
$F=''; $FG=''; $B=''; $BG='';
|
|
|
|
$select_list = "<TABLE WIDTH=700 CELLPADDING=5 BGCOLOR=\"#D9E6FE\"><TR><TD VALIGN=TOP>Select Campaigns: <BR>";
|
|
$select_list .= "<SELECT SIZE=15 NAME=groups[] multiple>";
|
|
$o=0;
|
|
while ($groups_to_print > $o)
|
|
{
|
|
if (ereg("\|$LISTgroups[$o]\|",$group_string))
|
|
{$select_list .= "<option selected value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTnames[$o]</option>";}
|
|
else
|
|
{$select_list .= "<option value=\"$LISTgroups[$o]\">$LISTgroups[$o] - $LISTnames[$o]</option>";}
|
|
$o++;
|
|
}
|
|
$select_list .= "</SELECT>";
|
|
$select_list .= "<BR><font size=1>(To select more than 1 campaign, hold down the Ctrl key and click)<font>";
|
|
$select_list .= "</TD><TD VALIGN=TOP ALIGN=CENTER>";
|
|
$select_list .= "<a href=\"#\" onclick=\"closeDiv(\'campaign_select_list\');\">Close Panel</a><BR><BR>";
|
|
$select_list .= "<TABLE CELLPADDING=2 CELLSPACING=2 BORDER=0>";
|
|
|
|
$select_list .= "<TR><TD align=right>";
|
|
$select_list .= "Inbound: </TD><TD align=left><SELECT SIZE=1 NAME=with_inbound>";
|
|
$select_list .= "<option value=\"N\"";
|
|
if ($with_inbound=='N') {$select_list .= " selected";}
|
|
$select_list .= ">No</option>";
|
|
$select_list .= "<option value=\"Y\"";
|
|
if ($with_inbound=='Y') {$select_list .= " selected";}
|
|
$select_list .= ">Yes</option>";
|
|
$select_list .= "<option value=\"O\"";
|
|
if ($with_inbound=='O') {$select_list .= " selected";}
|
|
$select_list .= ">Only</option>";
|
|
$select_list .= "</SELECT></TD></TR>";
|
|
|
|
$select_list .= "<TR><TD align=right>";
|
|
$select_list .= "Monitor: </TD><TD align=left><SELECT SIZE=1 NAME=monitor_active>";
|
|
$select_list .= "<option value=\"\"";
|
|
if (strlen($monitor_active) < 2) {$select_list .= " selected";}
|
|
$select_list .= ">NONE</option>";
|
|
$select_list .= "<option value=\"MONITOR\"";
|
|
if ($monitor_active=='MONITOR') {$select_list .= " selected";}
|
|
$select_list .= ">MONITOR</option>";
|
|
$select_list .= "<option value=\"BARGE\"";
|
|
if ($monitor_active=='BARGE') {$select_list .= " selected";}
|
|
$select_list .= ">BARGE</option>";
|
|
#$select_list .= "<option value=\"HIJACK\"";
|
|
# if ($monitor_active=='HIJACK') {$select_list .= " selected";}
|
|
#$select_list .= ">HIJACK</option>";
|
|
$select_list .= "</SELECT></TD></TR>";
|
|
|
|
$select_list .= "<TR><TD align=right>";
|
|
$select_list .= "Phone: </TD><TD align=left>";
|
|
$select_list .= "<INPUT type=text size=10 maxlength=20 NAME=monitor_phone VALUE=\"$monitor_phone\">";
|
|
$select_list .= "</TD></TR>";
|
|
$select_list .= "<TR><TD align=center COLSPAN=2> </TD></TR>";
|
|
|
|
if ($UGdisplay > 0)
|
|
{
|
|
$select_list .= "<TR><TD align=right>";
|
|
$select_list .= "Select User Group: </TD><TD align=left>";
|
|
$select_list .= "<SELECT SIZE=1 NAME=usergroup>";
|
|
$select_list .= "<option value=\"\">ALL USER GROUPS</option>";
|
|
$o=0;
|
|
while ($usergroups_to_print > $o)
|
|
{
|
|
if ($usergroups[$o] == $usergroup) {$select_list .= "<option selected value=\"$usergroups[$o]\">$usergroups[$o]</option>";}
|
|
else {$select_list .= "<option value=\"$usergroups[$o]\">$usergroups[$o]</option>";}
|
|
$o++;
|
|
}
|
|
$select_list .= "</SELECT></TD></TR>";
|
|
}
|
|
|
|
$select_list .= "<TR><TD align=right>";
|
|
$select_list .= "Dialable Leads Alert: </TD><TD align=left><SELECT SIZE=1 NAME=NOLEADSalert>";
|
|
$select_list .= "<option value=\"\"";
|
|
if (strlen($NOLEADSalert) < 2) {$select_list .= " selected";}
|
|
$select_list .= ">NO</option>";
|
|
$select_list .= "<option value=\"YES\"";
|
|
if ($NOLEADSalert=='YES') {$select_list .= " selected";}
|
|
$select_list .= ">YES</option>";
|
|
$select_list .= "</SELECT></TD></TR>";
|
|
|
|
$select_list .= "<TR><TD align=right>";
|
|
$select_list .= "Show Drop In-Group Row: </TD><TD align=left><SELECT SIZE=1 NAME=DROPINGROUPstats>";
|
|
$select_list .= "<option value=\"0\"";
|
|
if ($DROPINGROUPstats < 1) {$select_list .= " selected";}
|
|
$select_list .= ">NO</option>";
|
|
$select_list .= "<option value=\"1\"";
|
|
if ($DROPINGROUPstats=='1') {$select_list .= " selected";}
|
|
$select_list .= ">YES</option>";
|
|
$select_list .= "</SELECT></TD></TR>";
|
|
|
|
$select_list .= "<TR><TD align=right>";
|
|
$select_list .= "Show Carrier Stats: </TD><TD align=left><SELECT SIZE=1 NAME=CARRIERstats>";
|
|
$select_list .= "<option value=\"0\"";
|
|
if ($CARRIERstats < 1) {$select_list .= " selected";}
|
|
$select_list .= ">NO</option>";
|
|
$select_list .= "<option value=\"1\"";
|
|
if ($CARRIERstats=='1') {$select_list .= " selected";}
|
|
$select_list .= ">YES</option>";
|
|
$select_list .= "</SELECT></TD></TR>";
|
|
|
|
## find if any selected campaigns have presets enabled
|
|
$presets_enabled=0;
|
|
$stmt="select count(*) from vicidial_campaigns where enable_xfer_presets='ENABLED' $group_SQLand;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {$OUToutput .= "$stmt\n";}
|
|
$presets_enabled_count = mysql_num_rows($rslt);
|
|
if ($presets_enabled_count > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$presets_enabled = $row[0];
|
|
}
|
|
if ($presets_enabled > 0)
|
|
{
|
|
$select_list .= "<TR><TD align=right>";
|
|
$select_list .= "Show Presets Stats: </TD><TD align=left><SELECT SIZE=1 NAME=PRESETstats>";
|
|
$select_list .= "<option value=\"0\"";
|
|
if ($PRESETstats < 1) {$select_list .= " selected";}
|
|
$select_list .= ">NO</option>";
|
|
$select_list .= "<option value=\"1\"";
|
|
if ($PRESETstats=='1') {$select_list .= " selected";}
|
|
$select_list .= ">YES</option>";
|
|
$select_list .= "</SELECT></TD></TR>";
|
|
}
|
|
|
|
$select_list .= "<TR><TD align=right>";
|
|
$select_list .= "Agent Time Stats: </TD><TD align=left><SELECT SIZE=1 NAME=AGENTtimeSTATS>";
|
|
$select_list .= "<option value=\"0\"";
|
|
if ($AGENTtimeSTATS < 1) {$select_list .= " selected";}
|
|
$select_list .= ">NO</option>";
|
|
$select_list .= "<option value=\"1\"";
|
|
if ($AGENTtimeSTATS=='1') {$select_list .= " selected";}
|
|
$select_list .= ">YES</option>";
|
|
$select_list .= "</SELECT></TD></TR>";
|
|
|
|
$select_list .= "</TABLE><BR>";
|
|
$select_list .= "<INPUT type=submit NAME=SUBMIT VALUE=SUBMIT><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> ";
|
|
$select_list .= "</TD></TR>";
|
|
$select_list .= "<TR><TD ALIGN=CENTER>";
|
|
$select_list .= "<font size=1> </font>";
|
|
$select_list .= "</TD>";
|
|
$select_list .= "<TD NOWRAP align=right>";
|
|
$select_list .= "<font size=1>VERSION: $version BUILD: $build</font>";
|
|
$select_list .= "</TD></TR></TABLE>";
|
|
|
|
$open_list = "<TABLE WIDTH=250 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#D9E6FE\"><TR><TD ALIGN=CENTER><a href=\"#\" onclick=\"openDiv(\'campaign_select_list\');\"><font size=2>Choose Report Display Options</a></TD></TR></TABLE>";
|
|
|
|
?>
|
|
|
|
<HTML>
|
|
<HEAD>
|
|
|
|
<script language="Javascript">
|
|
|
|
window.onload = startup;
|
|
|
|
// function to detect the XY position on the page of the mouse
|
|
function startup()
|
|
{
|
|
hide_ingroup_info();
|
|
if (window.Event)
|
|
{
|
|
document.captureEvents(Event.MOUSEMOVE);
|
|
}
|
|
document.onmousemove = getCursorXY;
|
|
}
|
|
|
|
function getCursorXY(e)
|
|
{
|
|
document.getElementById('cursorX').value = (window.Event) ? e.pageX : event.clientX + (document.documentElement.scrollLeft ? document.documentElement.scrollLeft : document.body.scrollLeft);
|
|
document.getElementById('cursorY').value = (window.Event) ? e.pageY : event.clientY + (document.documentElement.scrollTop ? document.documentElement.scrollTop : document.body.scrollTop);
|
|
}
|
|
|
|
var select_list = '<?php echo $select_list ?>';
|
|
var open_list = '<?php echo $open_list ?>';
|
|
var monitor_phone = '<?php echo $monitor_phone ?>';
|
|
var user = '<?php echo $PHP_AUTH_USER ?>';
|
|
var pass = '<?php echo $PHP_AUTH_PW ?>';
|
|
|
|
// functions to hide and show different DIVs
|
|
function openDiv(divvar)
|
|
{
|
|
document.getElementById(divvar).innerHTML = select_list;
|
|
document.getElementById(divvar).style.left = 0;
|
|
}
|
|
function closeDiv(divvar)
|
|
{
|
|
document.getElementById(divvar).innerHTML = open_list;
|
|
document.getElementById(divvar).style.left = 160;
|
|
}
|
|
function closeAlert(divvar)
|
|
{
|
|
document.getElementById(divvar).innerHTML = '';
|
|
}
|
|
// function to launch monitoring calls
|
|
|
|
function send_monitor(session_id,server_ip,stage)
|
|
{
|
|
// alert(session_id + "|" + server_ip + "|" + monitor_phone + "|" + stage + "|" + user);
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var monitorQuery = "source=realtime&function=blind_monitor&user=" + user + "&pass=" + pass + "&phone_login=" + monitor_phone + "&session_id=" + session_id + '&server_ip=' + server_ip + '&stage=' + stage;
|
|
xmlhttp.open('POST', 'non_agent_api.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(monitorQuery);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
var Xoutput = null;
|
|
Xoutput = xmlhttp.responseText;
|
|
var regXFerr = new RegExp("ERROR","g");
|
|
var regXFscs = new RegExp("SUCCESS","g");
|
|
if (Xoutput.match(regXFerr))
|
|
{alert(xmlhttp.responseText);}
|
|
if (Xoutput.match(regXFscs))
|
|
{alert("SUCCESS: calling " + monitor_phone);}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// function to change in-groups selected for a specific agent
|
|
function submit_ingroup_changes(temp_agent_user)
|
|
{
|
|
var temp_ingroup_add_remove_changeIndex = document.getElementById("ingroup_add_remove_change").selectedIndex;
|
|
var temp_ingroup_add_remove_change = document.getElementById('ingroup_add_remove_change').options[temp_ingroup_add_remove_changeIndex].value;
|
|
|
|
var temp_set_as_defaultIndex = document.getElementById("set_as_default").selectedIndex;
|
|
var temp_set_as_default = document.getElementById('set_as_default').options[temp_set_as_defaultIndex].value;
|
|
|
|
var temp_blendedIndex = document.getElementById("blended").selectedIndex;
|
|
var temp_blended = document.getElementById('blended').options[temp_blendedIndex].value;
|
|
|
|
var temp_ingroup_choices = '';
|
|
var txtSelectedValuesObj = document.getElementById('txtSelectedValues');
|
|
var selectedArray = new Array();
|
|
var selObj = document.getElementById('ingroup_new_selections');
|
|
var i;
|
|
var count = 0;
|
|
for (i=0; i<selObj.options.length; i++)
|
|
{
|
|
if (selObj.options[i].selected)
|
|
{
|
|
// selectedArray[count] = selObj.options[i].value;
|
|
temp_ingroup_choices = temp_ingroup_choices + '+' + selObj.options[i].value;
|
|
count++;
|
|
}
|
|
}
|
|
|
|
temp_ingroup_choices = temp_ingroup_choices + '+-';
|
|
|
|
// alert(session_id + "|" + server_ip + "|" + monitor_phone + "|" + stage + "|" + user);
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var changeQuery = "source=realtime&function=change_ingroups&user=" + user + "&pass=" + pass + "&agent_user=" + temp_agent_user + "&value=" + temp_ingroup_add_remove_change + '&set_as_default=' + temp_set_as_default + '&blended=' + temp_blended + '&ingroup_choices=' + temp_ingroup_choices;
|
|
xmlhttp.open('POST', '../agc/api.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(changeQuery);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(changeQuery);
|
|
var Xoutput = null;
|
|
Xoutput = xmlhttp.responseText;
|
|
var regXFerr = new RegExp("ERROR","g");
|
|
if (Xoutput.match(regXFerr))
|
|
{alert(xmlhttp.responseText);}
|
|
else
|
|
{
|
|
alert(xmlhttp.responseText);
|
|
hide_ingroup_info();
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// function to display in-groups selected for a specific agent
|
|
function ingroup_info(agent_user,count)
|
|
{
|
|
var cursorheight = (document.REALTIMEform.cursorY.value - 0);
|
|
var newheight = (cursorheight + 10);
|
|
document.getElementById("agent_ingroup_display").style.top = newheight;
|
|
// alert(session_id + "|" + server_ip + "|" + monitor_phone + "|" + stage + "|" + user);
|
|
var xmlhttp=false;
|
|
/*@cc_on @*/
|
|
/*@if (@_jscript_version >= 5)
|
|
// JScript gives us Conditional compilation, we can cope with old IE versions.
|
|
// and security blocked creation of the objects.
|
|
try {
|
|
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
|
|
} catch (e) {
|
|
try {
|
|
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
|
|
} catch (E) {
|
|
xmlhttp = false;
|
|
}
|
|
}
|
|
@end @*/
|
|
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
|
|
{
|
|
xmlhttp = new XMLHttpRequest();
|
|
}
|
|
if (xmlhttp)
|
|
{
|
|
var monitorQuery = "source=realtime&function=agent_ingroup_info&stage=change&user=" + user + "&pass=" + pass + "&agent_user=" + agent_user;
|
|
xmlhttp.open('POST', 'non_agent_api.php');
|
|
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
|
xmlhttp.send(monitorQuery);
|
|
xmlhttp.onreadystatechange = function()
|
|
{
|
|
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
|
|
{
|
|
// alert(xmlhttp.responseText);
|
|
var Xoutput = null;
|
|
Xoutput = xmlhttp.responseText;
|
|
var regXFerr = new RegExp("ERROR","g");
|
|
if (Xoutput.match(regXFerr))
|
|
{alert(xmlhttp.responseText);}
|
|
else
|
|
{
|
|
document.getElementById("agent_ingroup_display").visibility = "visible";
|
|
document.getElementById("agent_ingroup_display").innerHTML = Xoutput;
|
|
}
|
|
}
|
|
}
|
|
delete xmlhttp;
|
|
}
|
|
}
|
|
|
|
// function to display in-groups selected for a specific agent
|
|
function hide_ingroup_info()
|
|
{
|
|
document.getElementById("agent_ingroup_display").visibility = "hidden";
|
|
document.getElementById("agent_ingroup_display").innerHTML = '';
|
|
}
|
|
|
|
|
|
|
|
</script>
|
|
|
|
<STYLE type="text/css">
|
|
<!--
|
|
.green {color: white; background-color: green}
|
|
.red {color: white; background-color: red}
|
|
.lightblue {color: black; background-color: #ADD8E6}
|
|
.blue {color: white; background-color: blue}
|
|
.midnightblue {color: white; background-color: #191970}
|
|
.purple {color: white; background-color: purple}
|
|
.violet {color: black; background-color: #EE82EE}
|
|
.thistle {color: black; background-color: #D8BFD8}
|
|
.olive {color: white; background-color: #808000}
|
|
.lime {color: white; background-color: #006600}
|
|
.yellow {color: black; background-color: yellow}
|
|
.khaki {color: black; background-color: #F0E68C}
|
|
.orange {color: black; background-color: orange}
|
|
.black {color: white; background-color: black}
|
|
|
|
.r1 {color: black; background-color: #FFCCCC}
|
|
.r2 {color: black; background-color: #FF9999}
|
|
.r3 {color: black; background-color: #FF6666}
|
|
.r4 {color: white; background-color: #FF0000}
|
|
.b1 {color: black; background-color: #CCCCFF}
|
|
.b2 {color: black; background-color: #9999FF}
|
|
.b3 {color: black; background-color: #6666FF}
|
|
.b4 {color: white; background-color: #0000FF}
|
|
<?php
|
|
$stmt="select group_id,group_color from vicidial_inbound_groups;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$INgroups_to_print = mysql_num_rows($rslt);
|
|
if ($INgroups_to_print > 0)
|
|
{
|
|
$g=0;
|
|
while ($g < $INgroups_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$group_id[$g] = $row[0];
|
|
$group_color[$g] = $row[1];
|
|
echo " .csc$group_id[$g] {color: black; background-color: $group_color[$g]}\n";
|
|
$g++;
|
|
}
|
|
}
|
|
|
|
echo "\n-->\n
|
|
</STYLE>\n";
|
|
|
|
$stmt = "select count(*) from vicidial_campaigns where active='Y' and campaign_allow_inbound='Y' $group_SQLand;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$row=mysql_fetch_row($rslt);
|
|
$campaign_allow_inbound = $row[0];
|
|
|
|
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
|
|
echo"<META HTTP-EQUIV=Refresh CONTENT=\"$RR; URL=$PHP_SELF?RR=$RR&DB=$DB$groupQS&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">\n";
|
|
echo "<TITLE>$report_name: $group</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
|
|
|
|
$short_header=1;
|
|
|
|
require("admin_header.php");
|
|
|
|
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
|
|
|
|
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET NAME=REALTIMEform ID=REALTIMEform>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=RR VALUE=\"$RR\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=cursorX ID=cursorX>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=cursorY ID=cursorY>\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=adastats VALUE=\"$adastats\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=SIPmonitorLINK VALUE=\"$SIPmonitorLINK\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=IAXmonitorLINK VALUE=\"$IAXmonitorLINK\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=usergroup VALUE=\"$usergroup\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=UGdisplay VALUE=\"$UGdisplay\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=UidORname VALUE=\"$UidORname\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=orderby VALUE=\"$orderby\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=SERVdisplay VALUE=\"$SERVdisplay\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=CALLSdisplay VALUE=\"$CALLSdisplay\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=PHONEdisplay VALUE=\"$PHONEdisplay\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=CUSTPHONEdisplay VALUE=\"$CUSTPHONEdisplay\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=DROPINGROUPstats VALUE=\"$DROPINGROUPstats\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=ALLINGROUPstats VALUE=\"$ALLINGROUPstats\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=CARRIERstats VALUE=\"$CARRIERstats\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=PRESETstats VALUE=\"$PRESETstats\">\n";
|
|
echo "<INPUT TYPE=HIDDEN NAME=AGENTtimeSTATS VALUE=\"$AGENTtimeSTATS\">\n";
|
|
echo "Real-Time Report \n";
|
|
echo "<span style=\"position:absolute;left:160px;top:27px;z-index:19;\" id=campaign_select_list>\n";
|
|
echo "<TABLE WIDTH=250 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#D9E6FE\"><TR><TD ALIGN=CENTER>\n";
|
|
echo "<a href=\"#\" onclick=\"openDiv('campaign_select_list');\">Choose Report Display Options</a>";
|
|
echo "</TD></TR></TABLE>\n";
|
|
echo "</span>\n";
|
|
echo "<span style=\"position:absolute;left:10px;top:120px;z-index:18;\" id=agent_ingroup_display>\n";
|
|
echo " ";
|
|
echo "</span>\n";
|
|
echo "<a href=\"$PHP_SELF?RR=4000$groupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">STOP</a> | ";
|
|
echo "<a href=\"$PHP_SELF?RR=40$groupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">SLOW</a> | ";
|
|
echo "<a href=\"$PHP_SELF?RR=4$groupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">GO</a>";
|
|
if (eregi('ALL-ACTIVE',$group_string))
|
|
{
|
|
echo " <a href=\"./admin.php?ADD=10\">MODIFY</a> | \n";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | \n";
|
|
}
|
|
echo "<a href=\"./AST_timeonVDADallSUMMARY.php?RR=$RR&DB=$DB&adastats=$adastats\">SUMMARY</a> </FONT>\n";
|
|
echo "\n\n";
|
|
|
|
|
|
if (!$group)
|
|
{echo "<BR><BR>please select a campaign from the pulldown above</FORM>\n"; exit;}
|
|
else
|
|
{
|
|
$multi_drop=0;
|
|
### Gather list of all Closer group ids for exclusion from stats
|
|
$stmt = "select group_id from vicidial_inbound_groups;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$ingroups_to_print = mysql_num_rows($rslt);
|
|
while ($ingroups_to_print > $c)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$ALLcloser_campaignsSQL .= "'$row[0]',";
|
|
$c++;
|
|
}
|
|
$ALLcloser_campaignsSQL = preg_replace("/,$/","",$ALLcloser_campaignsSQL);
|
|
if (strlen($ALLcloser_campaignsSQL)<2)
|
|
{$ALLcloser_campaignsSQL="''";}
|
|
if ($DB > 0) {echo "\n|$ALLcloser_campaignsSQL|$stmt|\n";}
|
|
|
|
|
|
##### INBOUND #####
|
|
if ( ( ereg('Y',$with_inbound) or ereg('O',$with_inbound) ) and ($campaign_allow_inbound > 0) )
|
|
{
|
|
### Gather list of Closer group ids
|
|
$stmt = "select closer_campaigns from vicidial_campaigns where active='Y' $group_SQLand;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$ccamps_to_print = mysql_num_rows($rslt);
|
|
$c=0;
|
|
while ($ccamps_to_print > $c)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$closer_campaigns = $row[0];
|
|
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
|
|
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
|
$closer_campaignsSQL .= "'$closer_campaigns',";
|
|
$c++;
|
|
}
|
|
$closer_campaignsSQL = preg_replace("/,$/","",$closer_campaignsSQL);
|
|
}
|
|
if (strlen($closer_campaignsSQL)<2)
|
|
{$closer_campaignsSQL="''";}
|
|
|
|
if ($DB > 0) {echo "\n|$closer_campaigns|$closer_campaignsSQL|$stmt|\n";}
|
|
|
|
|
|
##### SHOW IN-GROUP STATS OR INBOUND ONLY WITH VIEW-MORE ###
|
|
if ( ($ALLINGROUPstats > 0) or ( (ereg('O',$with_inbound)) and ($adastats > 1) ) )
|
|
{
|
|
$stmtB="select calls_today,drops_today,answers_today,status_category_1,status_category_count_1,status_category_2,status_category_count_2,status_category_3,status_category_count_3,status_category_4,status_category_count_4,hold_sec_stat_one,hold_sec_stat_two,hold_sec_answer_calls,hold_sec_drop_calls,hold_sec_queue_calls,campaign_id from vicidial_campaign_stats where campaign_id IN ($closer_campaignsSQL) order by campaign_id;";
|
|
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
|
|
$r=0;
|
|
$rslt=mysql_query($stmtB, $link);
|
|
$ingroups_to_print = mysql_num_rows($rslt);
|
|
if ($ingroups_to_print > 0)
|
|
{$ingroup_detail .= "<table cellpadding=0 cellspacing=0>";}
|
|
while ($ingroups_to_print > $r)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$callsTODAY = $row[0];
|
|
$dropsTODAY = $row[1];
|
|
$answersTODAY = $row[2];
|
|
$VSCcat1 = $row[3];
|
|
$VSCcat1tally = $row[4];
|
|
$VSCcat2 = $row[5];
|
|
$VSCcat2tally = $row[6];
|
|
$VSCcat3 = $row[7];
|
|
$VSCcat3tally = $row[8];
|
|
$VSCcat4 = $row[9];
|
|
$VSCcat4tally = $row[10];
|
|
$hold_sec_stat_one = $row[11];
|
|
$hold_sec_stat_two = $row[12];
|
|
$hold_sec_answer_calls = $row[13];
|
|
$hold_sec_drop_calls = $row[14];
|
|
$hold_sec_queue_calls = $row[15];
|
|
$ingroupdetail = $row[16];
|
|
if ( ($dropsTODAY > 0) and ($answersTODAY > 0) )
|
|
{
|
|
$drpctTODAY = ( ($dropsTODAY / $answersTODAY) * 100);
|
|
$drpctTODAY = round($drpctTODAY, 2);
|
|
$drpctTODAY = sprintf("%01.2f", $drpctTODAY);
|
|
}
|
|
else
|
|
{$drpctTODAY=0;}
|
|
|
|
if ($callsTODAY > 0)
|
|
{
|
|
$AVGhold_sec_queue_calls = ($hold_sec_queue_calls / $callsTODAY);
|
|
$AVGhold_sec_queue_calls = round($AVGhold_sec_queue_calls, 0);
|
|
}
|
|
else
|
|
{$AVGhold_sec_queue_calls=0;}
|
|
|
|
if ($dropsTODAY > 0)
|
|
{
|
|
$AVGhold_sec_drop_calls = ($hold_sec_drop_calls / $dropsTODAY);
|
|
$AVGhold_sec_drop_calls = round($AVGhold_sec_drop_calls, 0);
|
|
}
|
|
else
|
|
{$AVGhold_sec_drop_calls=0;}
|
|
|
|
if ($answersTODAY > 0)
|
|
{
|
|
$PCThold_sec_stat_one = ( ($hold_sec_stat_one / $answersTODAY) * 100);
|
|
$PCThold_sec_stat_one = round($PCThold_sec_stat_one, 2);
|
|
$PCThold_sec_stat_one = sprintf("%01.2f", $PCThold_sec_stat_one);
|
|
$PCThold_sec_stat_two = ( ($hold_sec_stat_two / $answersTODAY) * 100);
|
|
$PCThold_sec_stat_two = round($PCThold_sec_stat_two, 2);
|
|
$PCThold_sec_stat_two = sprintf("%01.2f", $PCThold_sec_stat_two);
|
|
$AVGhold_sec_answer_calls = ($hold_sec_answer_calls / $answersTODAY);
|
|
$AVGhold_sec_answer_calls = round($AVGhold_sec_answer_calls, 0);
|
|
if ($agent_non_pause_sec > 0)
|
|
{
|
|
$AVG_ANSWERagent_non_pause_sec = (($answersTODAY / $agent_non_pause_sec) * 60);
|
|
$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
|
|
$AVG_ANSWERagent_non_pause_sec = sprintf("%01.2f", $AVG_ANSWERagent_non_pause_sec);
|
|
}
|
|
else
|
|
{$AVG_ANSWERagent_non_pause_sec=0;}
|
|
}
|
|
else
|
|
{
|
|
$PCThold_sec_stat_one=0;
|
|
$PCThold_sec_stat_two=0;
|
|
$AVGhold_sec_answer_calls=0;
|
|
$AVG_ANSWERagent_non_pause_sec=0;
|
|
}
|
|
|
|
if (ereg("0$|2$|4$|6$|8$",$r)) {$bgcolor='#E6E6E6';}
|
|
else {$bgcolor='white';}
|
|
$ingroup_detail .= "<TR bgcolor=\"$bgcolor\">";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT bgcolor=white><font size=2> </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>$ingroupdetail </B></TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>CALLS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $callsTODAY </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>TMA 1:</B></TD><TD ALIGN=LEFT><font size=2> $PCThold_sec_stat_one% </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>Average Hold time for Answered Calls:</B></TD><TD ALIGN=LEFT><font size=2> $AVGhold_sec_answer_calls </TD>";
|
|
$ingroup_detail .= "</TR>";
|
|
$ingroup_detail .= "<TR bgcolor=\"$bgcolor\">";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT bgcolor=white><font size=2></TD><TD ALIGN=LEFT><font size=2></TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>DROPS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>TMA 2:</B></TD><TD ALIGN=LEFT><font size=2> $PCThold_sec_stat_two% </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>Average Hold time for Dropped Calls:</B></TD><TD ALIGN=LEFT><font size=2> $AVGhold_sec_drop_calls </TD>";
|
|
$ingroup_detail .= "</TR>";
|
|
$ingroup_detail .= "<TR bgcolor=\"$bgcolor\">";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT bgcolor=white><font size=2></TD><TD ALIGN=LEFT><font size=2></TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>ANSWERS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $answersTODAY </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>DROP PERCENT:</B></TD><TD ALIGN=LEFT><font size=2> $drpctTODAY% </TD>";
|
|
$ingroup_detail .= "<TD ALIGN=RIGHT><font size=2><B>Average Hold time for All Calls:</B></TD><TD ALIGN=LEFT><font size=2> $AVGhold_sec_queue_calls </TD>";
|
|
$ingroup_detail .= "</TR>";
|
|
|
|
$r++;
|
|
}
|
|
|
|
if ($ingroups_to_print > 0)
|
|
{$ingroup_detail .= "</table>";}
|
|
}
|
|
|
|
|
|
##### DROP IN-GROUP ONLY TOTALS ROW ###
|
|
$DROPINGROUPstatsHTML='';
|
|
if ( ($DROPINGROUPstats > 0) and (!preg_match("/ALL-ACTIVE/",$group_string)) )
|
|
{
|
|
$DIGcampaigns='';
|
|
$stmtB="select drop_inbound_group from vicidial_campaigns where campaign_id IN($group_SQL) and drop_inbound_group NOT IN('---NONE---','');";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
$rslt=mysql_query($stmtB, $link);
|
|
$dig_to_print = mysql_num_rows($rslt);
|
|
$dtp=0;
|
|
while ($dig_to_print > $dtp)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$DIGcampaigns .= "'$row[0]',";
|
|
$dtp++;
|
|
}
|
|
$DIGcampaigns = preg_replace("/,$/",'',$DIGcampaigns);
|
|
if (strlen($DIGcampaigns) < 2) {$DIGcampaigns = "''";}
|
|
|
|
$stmtB="select sum(calls_today),sum(drops_today),sum(answers_today) from vicidial_campaign_stats where campaign_id IN($DIGcampaigns);";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
|
|
$rslt=mysql_query($stmtB, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$callsTODAY = $row[0];
|
|
$dropsTODAY = $row[1];
|
|
$answersTODAY = $row[2];
|
|
if ( ($dropsTODAY > 0) and ($callsTODAY > 0) )
|
|
{
|
|
$drpctTODAY = ( ($dropsTODAY / $callsTODAY) * 100);
|
|
$drpctTODAY = round($drpctTODAY, 2);
|
|
$drpctTODAY = sprintf("%01.2f", $drpctTODAY);
|
|
}
|
|
else
|
|
{$drpctTODAY=0;}
|
|
|
|
$DROPINGROUPstatsHTML .= "<TR BGCOLOR=\"#E6E6E6\">";
|
|
$DROPINGROUPstatsHTML .= "<TD ALIGN=RIGHT COLSPAN=2><font size=2><B>DROP IN-GROUP STATS -</B></TD>";
|
|
$DROPINGROUPstatsHTML .= "<TD ALIGN=RIGHT><font size=2><B>DROP PERCENT:</B></TD><TD ALIGN=LEFT><font size=2> $drpctTODAY% </TD>";
|
|
$DROPINGROUPstatsHTML .= "<TD ALIGN=RIGHT><font size=2><B>CALLS:</B></TD><TD ALIGN=LEFT><font size=2> $callsTODAY </TD>";
|
|
$DROPINGROUPstatsHTML .= "<TD ALIGN=RIGHT><font size=2><B>DROPS/ANSWERS:</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY / $answersTODAY </TD>";
|
|
$DROPINGROUPstatsHTML .= "</TR>";
|
|
}
|
|
|
|
|
|
##### CARRIER STATS TOTALS ###
|
|
$CARRIERstatsHTML='';
|
|
if ($CARRIERstats > 0)
|
|
{
|
|
$stmtB="select dialstatus,count(*) from vicidial_carrier_log where call_date >= \"$timeTWENTYFOURhoursAGO\" group by dialstatus;";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
$rslt=mysql_query($stmtB, $link);
|
|
$car_to_print = mysql_num_rows($rslt);
|
|
$ctp=0;
|
|
while ($car_to_print > $ctp)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$TFhour_status[$ctp] = $row[0];
|
|
$TFhour_count[$ctp] = $row[1];
|
|
$dialstatuses .= "'$row[0]',";
|
|
$ctp++;
|
|
}
|
|
$dialstatuses = preg_replace("/,$/",'',$dialstatuses);
|
|
|
|
$CARRIERstatsHTML .= "<TR BGCOLOR=white><TD ALIGN=left COLSPAN=8>";
|
|
$CARRIERstatsHTML .= "<TABLE CELLPADDING=1 CELLSPACING=1 BORDER=0 BGCOLOR=white>";
|
|
$CARRIERstatsHTML .= "<TR BGCOLOR=\"#E6E6E6\">";
|
|
$CARRIERstatsHTML .= "<TD ALIGN=LEFT><font size=2><B>CARRIER STATS: </B></TD>";
|
|
$CARRIERstatsHTML .= "<TD ALIGN=LEFT><font size=2><B> HANGUP STATUS </B></TD>";
|
|
$CARRIERstatsHTML .= "<TD ALIGN=CENTER><font size=2><B> 24 HOURS </B></TD>";
|
|
$CARRIERstatsHTML .= "<TD ALIGN=CENTER><font size=2><B> 6 HOURS </B></TD>";
|
|
$CARRIERstatsHTML .= "<TD ALIGN=CENTER><font size=2><B> 1 HOUR </B></TD>";
|
|
$CARRIERstatsHTML .= "<TD ALIGN=CENTER><font size=2><B> 15 MIN </B></TD>";
|
|
$CARRIERstatsHTML .= "<TD ALIGN=CENTER><font size=2><B> 5 MIN </B></TD>";
|
|
$CARRIERstatsHTML .= "<TD ALIGN=CENTER><font size=2><B> 1 MIN </B></TD>";
|
|
$CARRIERstatsHTML .= "</TR>";
|
|
|
|
if (strlen($dialstatuses) > 1)
|
|
{
|
|
$stmtB="select dialstatus,count(*) from vicidial_carrier_log where call_date >= \"$timeSIXhoursAGO\" group by dialstatus;";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
$rslt=mysql_query($stmtB, $link);
|
|
$scar_to_print = mysql_num_rows($rslt);
|
|
$print_sctp=0;
|
|
while ($scar_to_print > $print_sctp)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$print_ctp=0;
|
|
while ($print_ctp < $ctp)
|
|
{
|
|
if ($TFhour_status[$print_ctp] == $row[0])
|
|
{$SIXhour_count[$print_ctp] = $row[1];}
|
|
$print_ctp++;
|
|
}
|
|
$print_sctp++;
|
|
}
|
|
|
|
$stmtB="select dialstatus,count(*) from vicidial_carrier_log where call_date >= \"$timeONEhourAGO\" group by dialstatus;";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
$rslt=mysql_query($stmtB, $link);
|
|
$scar_to_print = mysql_num_rows($rslt);
|
|
$print_sctp=0;
|
|
while ($scar_to_print > $print_sctp)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$print_ctp=0;
|
|
while ($print_ctp < $ctp)
|
|
{
|
|
if ($TFhour_status[$print_ctp] == $row[0])
|
|
{$ONEhour_count[$print_ctp] = $row[1];}
|
|
$print_ctp++;
|
|
}
|
|
$print_sctp++;
|
|
}
|
|
|
|
$stmtB="select dialstatus,count(*) from vicidial_carrier_log where call_date >= \"$timeFIFTEENminutesAGO\" group by dialstatus;";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
$rslt=mysql_query($stmtB, $link);
|
|
$scar_to_print = mysql_num_rows($rslt);
|
|
$print_sctp=0;
|
|
while ($scar_to_print > $print_sctp)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$print_ctp=0;
|
|
while ($print_ctp < $ctp)
|
|
{
|
|
if ($TFhour_status[$print_ctp] == $row[0])
|
|
{$FTminute_count[$print_ctp] = $row[1];}
|
|
$print_ctp++;
|
|
}
|
|
$print_sctp++;
|
|
}
|
|
|
|
$stmtB="select dialstatus,count(*) from vicidial_carrier_log where call_date >= \"$timeFIVEminutesAGO\" group by dialstatus;";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
$rslt=mysql_query($stmtB, $link);
|
|
$scar_to_print = mysql_num_rows($rslt);
|
|
$print_sctp=0;
|
|
while ($scar_to_print > $print_sctp)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$print_ctp=0;
|
|
while ($print_ctp < $ctp)
|
|
{
|
|
if ($TFhour_status[$print_ctp] == $row[0])
|
|
{$FIVEminute_count[$print_ctp] = $row[1];}
|
|
$print_ctp++;
|
|
}
|
|
$print_sctp++;
|
|
}
|
|
|
|
$stmtB="select dialstatus,count(*) from vicidial_carrier_log where call_date >= \"$timeONEminuteAGO\" group by dialstatus;";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
$rslt=mysql_query($stmtB, $link);
|
|
$scar_to_print = mysql_num_rows($rslt);
|
|
$print_sctp=0;
|
|
while ($scar_to_print > $print_sctp)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$print_ctp=0;
|
|
while ($print_ctp < $ctp)
|
|
{
|
|
if ($TFhour_status[$print_ctp] == $row[0])
|
|
{$ONEminute_count[$print_ctp] = $row[1];}
|
|
$print_ctp++;
|
|
}
|
|
$print_sctp++;
|
|
}
|
|
|
|
|
|
$print_ctp=0;
|
|
while ($print_ctp < $ctp)
|
|
{
|
|
if (strlen($TFhour_count[$print_ctp])<1) {$TFhour_count[$print_ctp]=0;}
|
|
if (strlen($SIXhour_count[$print_ctp])<1) {$SIXhour_count[$print_ctp]=0;}
|
|
if (strlen($ONEhour_count[$print_ctp])<1) {$ONEhour_count[$print_ctp]=0;}
|
|
if (strlen($FTminute_count[$print_ctp])<1) {$FTminute_count[$print_ctp]=0;}
|
|
if (strlen($FIVEminute_count[$print_ctp])<1) {$FIVEminute_count[$print_ctp]=0;}
|
|
if (strlen($ONEminute_count[$print_ctp])<1) {$ONEminute_count[$print_ctp]=0;}
|
|
|
|
$CARRIERstatsHTML .= "<TR>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=white><font size=2> </TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=LEFT><font size=2> $TFhour_status[$print_ctp]</TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $TFhour_count[$print_ctp] </TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $SIXhour_count[$print_ctp] </TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $ONEhour_count[$print_ctp] </TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $FTminute_count[$print_ctp] </TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $FIVEminute_count[$print_ctp] </TD>";
|
|
$CARRIERstatsHTML .= "<TD BGCOLOR=\"#E6E6E6\" ALIGN=CENTER><font size=2> $ONEminute_count[$print_ctp] </TD>";
|
|
$CARRIERstatsHTML .= "</TR>";
|
|
$print_ctp++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$CARRIERstatsHTML .= "<TR><TD BGCOLOR=white colspan=7><font size=2>no log entries</TD></TR>";
|
|
}
|
|
$CARRIERstatsHTML .= "</TABLE>";
|
|
$CARRIERstatsHTML .= "</TD></TR>";
|
|
}
|
|
|
|
|
|
##### PRESET STATS TOTALS ###
|
|
$PRESETstatsHTML='';
|
|
if ($PRESETstats > 0)
|
|
{
|
|
$PRESETstatsHTML .= "<TR BGCOLOR=white><TD ALIGN=left COLSPAN=8>";
|
|
$PRESETstatsHTML .= "<TABLE CELLPADDING=1 CELLSPACING=1 BORDER=0 BGCOLOR=white>";
|
|
$PRESETstatsHTML .= "<TR BGCOLOR=\"#E6E6E6\">";
|
|
$PRESETstatsHTML .= "<TD ALIGN=LEFT><font size=2><B> AGENT DIAL PRESETS: </B></TD>";
|
|
$PRESETstatsHTML .= "<TD ALIGN=LEFT><font size=2><B> PRESET NAMES </B></TD>";
|
|
$PRESETstatsHTML .= "<TD ALIGN=LEFT><font size=2><B> CALLS </B></TD>";
|
|
$PRESETstatsHTML .= "</TR>";
|
|
$stmtB="select preset_name,xfer_count from vicidial_xfer_stats where preset_name!='' and preset_name is not NULL $group_SQLand order by preset_name;";
|
|
if ($DB > 0) {echo "\n|$stmtB|\n";}
|
|
$rslt=mysql_query($stmtB, $link);
|
|
$pre_to_print = mysql_num_rows($rslt);
|
|
$ctp=0;
|
|
while ($pre_to_print > $ctp)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$PRESETstatsHTML .= "<TR>";
|
|
$PRESETstatsHTML .= "<TD><font size=2> </TD>";
|
|
$PRESETstatsHTML .= "<TD ALIGN=LEFT BGCOLOR=\"#E6E6E6\"><font size=2><B> $row[0] </B></TD>";
|
|
$PRESETstatsHTML .= "<TD ALIGN=RIGHT BGCOLOR=\"#E6E6E6\"><font size=2> $row[1] </TD>";
|
|
$PRESETstatsHTML .= "</TR>";
|
|
$ctp++;
|
|
}
|
|
if ($ctp < 1)
|
|
{
|
|
$PRESETstatsHTML .= "<TR><TD BGCOLOR=white colspan=2><font size=2>no log entries</TD></TR>";
|
|
}
|
|
$PRESETstatsHTML .= "</TABLE>";
|
|
$PRESETstatsHTML .= "</TD></TR>";
|
|
}
|
|
|
|
|
|
# http://server/vicidial/AST_timeonVDADall.php?&groups[]=ALL-ACTIVE&RR=4000&DB=0&adastats=&SIPmonitorLINK=&IAXmonitorLINK=&usergroup=&UGdisplay=1&UidORname=1&orderby=timeup&SERVdisplay=0&CALLSdisplay=1&PHONEdisplay=0&CUSTPHONEdisplay=0&with_inbound=Y&monitor_active=&monitor_phone=350a&ALLINGROUPstats=1&DROPINGROUPstats=0&NOLEADSalert=&CARRIERstats=1
|
|
|
|
##### INBOUND ONLY ###
|
|
if (ereg('O',$with_inbound))
|
|
{
|
|
$multi_drop++;
|
|
|
|
$stmt="select agent_pause_codes_active from vicidial_campaigns $group_SQLwhere;";
|
|
|
|
$stmtB="select sum(calls_today),sum(drops_today),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(hold_sec_stat_one),sum(hold_sec_stat_two),sum(hold_sec_answer_calls),sum(hold_sec_drop_calls),sum(hold_sec_queue_calls) from vicidial_campaign_stats where campaign_id IN ($closer_campaignsSQL);";
|
|
|
|
if (eregi('ALL-ACTIVE',$group_string))
|
|
{
|
|
$inboundSQL = "where campaign_id IN ($closer_campaignsSQL)";
|
|
$stmtB="select sum(calls_today),sum(drops_today),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(hold_sec_stat_one),sum(hold_sec_stat_two),sum(hold_sec_answer_calls),sum(hold_sec_drop_calls),sum(hold_sec_queue_calls) from vicidial_campaign_stats $inboundSQL;";
|
|
}
|
|
|
|
$stmtC="select agent_non_pause_sec from vicidial_campaign_stats $group_SQLwhere;";
|
|
|
|
|
|
if ($DB > 0) {echo "\n|$stmt|$stmtB|$stmtC|\n";}
|
|
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$agent_pause_codes_active = $row[0];
|
|
|
|
$rslt=mysql_query($stmtC, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$agent_non_pause_sec = $row[0];
|
|
|
|
$rslt=mysql_query($stmtB, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$callsTODAY = $row[0];
|
|
$dropsTODAY = $row[1];
|
|
$answersTODAY = $row[2];
|
|
$VSCcat1 = $row[3];
|
|
$VSCcat1tally = $row[4];
|
|
$VSCcat2 = $row[5];
|
|
$VSCcat2tally = $row[6];
|
|
$VSCcat3 = $row[7];
|
|
$VSCcat3tally = $row[8];
|
|
$VSCcat4 = $row[9];
|
|
$VSCcat4tally = $row[10];
|
|
$hold_sec_stat_one = $row[11];
|
|
$hold_sec_stat_two = $row[12];
|
|
$hold_sec_answer_calls = $row[13];
|
|
$hold_sec_drop_calls = $row[14];
|
|
$hold_sec_queue_calls = $row[15];
|
|
if ( ($dropsTODAY > 0) and ($answersTODAY > 0) )
|
|
{
|
|
$drpctTODAY = ( ($dropsTODAY / $answersTODAY) * 100);
|
|
$drpctTODAY = round($drpctTODAY, 2);
|
|
$drpctTODAY = sprintf("%01.2f", $drpctTODAY);
|
|
}
|
|
else
|
|
{$drpctTODAY=0;}
|
|
|
|
if ($callsTODAY > 0)
|
|
{
|
|
$AVGhold_sec_queue_calls = ($hold_sec_queue_calls / $callsTODAY);
|
|
$AVGhold_sec_queue_calls = round($AVGhold_sec_queue_calls, 0);
|
|
}
|
|
else
|
|
{$AVGhold_sec_queue_calls=0;}
|
|
|
|
if ($dropsTODAY > 0)
|
|
{
|
|
$AVGhold_sec_drop_calls = ($hold_sec_drop_calls / $dropsTODAY);
|
|
$AVGhold_sec_drop_calls = round($AVGhold_sec_drop_calls, 0);
|
|
}
|
|
else
|
|
{$AVGhold_sec_drop_calls=0;}
|
|
|
|
if ($answersTODAY > 0)
|
|
{
|
|
$PCThold_sec_stat_one = ( ($hold_sec_stat_one / $answersTODAY) * 100);
|
|
$PCThold_sec_stat_one = round($PCThold_sec_stat_one, 2);
|
|
$PCThold_sec_stat_one = sprintf("%01.2f", $PCThold_sec_stat_one);
|
|
$PCThold_sec_stat_two = ( ($hold_sec_stat_two / $answersTODAY) * 100);
|
|
$PCThold_sec_stat_two = round($PCThold_sec_stat_two, 2);
|
|
$PCThold_sec_stat_two = sprintf("%01.2f", $PCThold_sec_stat_two);
|
|
$AVGhold_sec_answer_calls = ($hold_sec_answer_calls / $answersTODAY);
|
|
$AVGhold_sec_answer_calls = round($AVGhold_sec_answer_calls, 0);
|
|
if ($agent_non_pause_sec > 0)
|
|
{
|
|
$AVG_ANSWERagent_non_pause_sec = (($answersTODAY / $agent_non_pause_sec) * 60);
|
|
$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
|
|
$AVG_ANSWERagent_non_pause_sec = sprintf("%01.2f", $AVG_ANSWERagent_non_pause_sec);
|
|
}
|
|
else
|
|
{$AVG_ANSWERagent_non_pause_sec=0;}
|
|
}
|
|
else
|
|
{
|
|
$PCThold_sec_stat_one=0;
|
|
$PCThold_sec_stat_two=0;
|
|
$AVGhold_sec_answer_calls=0;
|
|
$AVG_ANSWERagent_non_pause_sec=0;
|
|
}
|
|
|
|
echo "<BR><table cellpadding=0 cellspacing=0><TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>CALLS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $callsTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>TMA 1:</B></TD><TD ALIGN=LEFT><font size=2> $PCThold_sec_stat_one% </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>Average Hold time for Answered Calls:</B></TD><TD ALIGN=LEFT><font size=2> $AVGhold_sec_answer_calls </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B> TIME:</B> </TD><TD ALIGN=LEFT><font size=2> $NOW_TIME </TD>";
|
|
echo "";
|
|
echo "</TR>";
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DROPS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>TMA 2:</B></TD><TD ALIGN=LEFT><font size=2> $PCThold_sec_stat_two% </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>Average Hold time for Dropped Calls:</B></TD><TD ALIGN=LEFT><font size=2> $AVGhold_sec_drop_calls </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2> </TD><TD ALIGN=LEFT><font size=2> </TD>";
|
|
echo "";
|
|
echo "</TR>";
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>ANSWERS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $answersTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT COLSPAN=2><font size=2><B>(Agent non-pause time / Answers)</B></TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>Average Hold time for All Calls:</B></TD><TD ALIGN=LEFT><font size=2> $AVGhold_sec_queue_calls </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2> </TD><TD ALIGN=LEFT><font size=2> </TD>";
|
|
echo "";
|
|
echo "</TR>";
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DROP PERCENT:</B></TD><TD ALIGN=LEFT><font size=2> $drpctTODAY% </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>PRODUCTIVITY:</B></TD><TD ALIGN=LEFT><font size=2> $AVG_ANSWERagent_non_pause_sec </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2></TD><TD ALIGN=LEFT><font size=2></TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2></TD><TD ALIGN=LEFT><font size=2></TD>";
|
|
echo "";
|
|
echo "</TR>";
|
|
}
|
|
|
|
##### NOT INBOUND ONLY ###
|
|
else
|
|
{
|
|
if (eregi('ALL-ACTIVE',$group_string))
|
|
{
|
|
$non_inboundSQL='';
|
|
if (ereg('N',$with_inbound))
|
|
{$non_inboundSQL = "and campaign_id NOT IN($ALLcloser_campaignsSQL)";}
|
|
else
|
|
{$non_inboundSQL = "and campaign_id IN($group_SQL,$closer_campaignsSQL)";}
|
|
$multi_drop++;
|
|
$stmt="select avg(auto_dial_level),min(dial_status_a),min(dial_status_b),min(dial_status_c),min(dial_status_d),min(dial_status_e),min(lead_order),min(lead_filter_id),sum(hopper_level),min(dial_method),avg(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),min(available_only_ratio_tally),min(adaptive_latest_server_time),min(local_call_time),avg(dial_timeout),min(dial_statuses),max(agent_pause_codes_active),max(list_order_mix) from vicidial_campaigns where active='Y' $group_SQLand;";
|
|
|
|
$stmtB="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today) from vicidial_campaign_stats where calls_today > -1 $non_inboundSQL;";
|
|
}
|
|
else
|
|
{
|
|
if ($DB > 0) {echo "\n|$with_inbound|$campaign_allow_inbound|\n";}
|
|
|
|
if ( (ereg('Y',$with_inbound)) and ($campaign_allow_inbound > 0) )
|
|
{
|
|
$multi_drop++;
|
|
if ($DB) {echo "with_inbound|$with_inbound|$campaign_allow_inbound\n";}
|
|
|
|
$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,lead_filter_id,hopper_level,dial_method,adaptive_maximum_level,adaptive_dropped_percentage,adaptive_dl_diff_target,adaptive_intensity,available_only_ratio_tally,adaptive_latest_server_time,local_call_time,dial_timeout,dial_statuses,agent_pause_codes_active,list_order_mix from vicidial_campaigns where campaign_id IN ($group_SQL,$closer_campaignsSQL);";
|
|
|
|
$stmtB="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today) from vicidial_campaign_stats where campaign_id IN ($group_SQL,$closer_campaignsSQL);";
|
|
}
|
|
else
|
|
{
|
|
$stmt="select avg(auto_dial_level),max(dial_status_a),max(dial_status_b),max(dial_status_c),max(dial_status_d),max(dial_status_e),max(lead_order),max(lead_filter_id),max(hopper_level),max(dial_method),max(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),max(available_only_ratio_tally),max(adaptive_latest_server_time),max(local_call_time),max(dial_timeout),max(dial_statuses),max(agent_pause_codes_active),max(list_order_mix) from vicidial_campaigns where campaign_id IN($group_SQL);";
|
|
|
|
$stmtB="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(agent_calls_today),sum(agent_wait_today),sum(agent_custtalk_today),sum(agent_acw_today),sum(agent_pause_today) from vicidial_campaign_stats where campaign_id IN($group_SQL);";
|
|
}
|
|
}
|
|
if ($DB > 0) {echo "\n|$stmt|$stmtB|\n";}
|
|
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$DIALlev = $row[0];
|
|
$DIALstatusA = $row[1];
|
|
$DIALstatusB = $row[2];
|
|
$DIALstatusC = $row[3];
|
|
$DIALstatusD = $row[4];
|
|
$DIALstatusE = $row[5];
|
|
$DIALorder = $row[6];
|
|
$DIALfilter = $row[7];
|
|
$HOPlev = $row[8];
|
|
$DIALmethod = $row[9];
|
|
$maxDIALlev = $row[10];
|
|
$DROPmax = $row[11];
|
|
$targetDIFF = $row[12];
|
|
$ADAintense = $row[13];
|
|
$ADAavailonly = $row[14];
|
|
$TAPERtime = $row[15];
|
|
$CALLtime = $row[16];
|
|
$DIALtimeout = $row[17];
|
|
$DIALstatuses = $row[18];
|
|
$agent_pause_codes_active = $row[19];
|
|
$DIALmix = $row[20];
|
|
|
|
|
|
$stmt="select count(*) from vicidial_hopper $group_SQLwhere;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$VDhop = $row[0];
|
|
|
|
$rslt=mysql_query($stmtB, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$DAleads = $row[0];
|
|
$callsTODAY = $row[1];
|
|
$dropsTODAY = $row[2];
|
|
$drpctTODAY = $row[3];
|
|
$diffONEMIN = $row[4];
|
|
$agentsONEMIN = $row[5];
|
|
$balanceFILL = $row[6];
|
|
$answersTODAY = $row[7];
|
|
if ($multi_drop > 0)
|
|
{
|
|
if ( ($dropsTODAY > 0) and ($answersTODAY > 0) )
|
|
{
|
|
$drpctTODAY = ( ($dropsTODAY / $answersTODAY) * 100);
|
|
$drpctTODAY = round($drpctTODAY, 2);
|
|
$drpctTODAY = sprintf("%01.2f", $drpctTODAY);
|
|
}
|
|
else
|
|
{$drpctTODAY=0;}
|
|
}
|
|
$VSCcat1 = $row[8];
|
|
$VSCcat1tally = $row[9];
|
|
$VSCcat2 = $row[10];
|
|
$VSCcat2tally = $row[11];
|
|
$VSCcat3 = $row[12];
|
|
$VSCcat3tally = $row[13];
|
|
$VSCcat4 = $row[14];
|
|
$VSCcat4tally = $row[15];
|
|
$VSCagentcalls = $row[16];
|
|
$VSCagentwait = $row[17];
|
|
$VSCagentcust = $row[18];
|
|
$VSCagentacw = $row[19];
|
|
$VSCagentpause = $row[20];
|
|
|
|
if ( ($diffONEMIN != 0) and ($agentsONEMIN > 0) )
|
|
{
|
|
$diffpctONEMIN = ( ($diffONEMIN / $agentsONEMIN) * 100);
|
|
$diffpctONEMIN = sprintf("%01.2f", $diffpctONEMIN);
|
|
}
|
|
else {$diffpctONEMIN = '0.00';}
|
|
|
|
$stmt="select sum(local_trunk_shortage) from vicidial_campaign_server_stats $group_SQLwhere;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$row=mysql_fetch_row($rslt);
|
|
$balanceSHORT = $row[0];
|
|
|
|
if (ereg('DISABLED',$DIALmix))
|
|
{
|
|
$DIALstatuses = (preg_replace("/ -$|^ /","",$DIALstatuses));
|
|
$DIALstatuses = (ereg_replace(' ',', ',$DIALstatuses));
|
|
}
|
|
else
|
|
{
|
|
$stmt="select vcl_id from vicidial_campaigns_list_mix where status='ACTIVE' $group_SQLand limit 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$Lmix_to_print = mysql_num_rows($rslt);
|
|
if ($Lmix_to_print > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$DIALstatuses = "List Mix: $row[0]";
|
|
$DIALorder = "List Mix: $row[0]";
|
|
}
|
|
}
|
|
$DIALlev = sprintf("%01.3f", $DIALlev);
|
|
$agentsONEMIN = sprintf("%01.2f", $agentsONEMIN);
|
|
$diffONEMIN = sprintf("%01.2f", $diffONEMIN);
|
|
|
|
|
|
echo "<BR><table cellpadding=0 cellspacing=0><TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DIAL LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $DIALlev </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>TRUNK SHORT/FILL:</B></TD><TD ALIGN=LEFT><font size=2> $balanceSHORT / $balanceFILL </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>FILTER:</B></TD><TD ALIGN=LEFT><font size=2> $DIALfilter </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B> TIME:</B> </TD><TD ALIGN=LEFT><font size=2> $NOW_TIME </TD>";
|
|
echo "";
|
|
echo "</TR>";
|
|
|
|
if ($adastats>1)
|
|
{
|
|
echo "<TR BGCOLOR=\"#CCCCCC\">";
|
|
echo "<TD ALIGN=RIGHT><a href=\"$PHP_SELF?$groupQS&RR=4&DB=$DB&adastats=1\"><font size=1>- min </font></a><font size=2> <B>MAX LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $maxDIALlev </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED MAX:</B></TD><TD ALIGN=LEFT><font size=2> $DROPmax% </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>TARGET DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $targetDIFF </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>INTENSITY:</B></TD><TD ALIGN=LEFT><font size=2> $ADAintense </TD>";
|
|
echo "</TR>";
|
|
|
|
echo "<TR BGCOLOR=\"#CCCCCC\">";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DIAL TIMEOUT:</B></TD><TD ALIGN=LEFT><font size=2> $DIALtimeout </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>TAPER TIME:</B></TD><TD ALIGN=LEFT><font size=2> $TAPERtime </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>LOCAL TIME:</B></TD><TD ALIGN=LEFT><font size=2> $CALLtime </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>AVAIL ONLY:</B></TD><TD ALIGN=LEFT><font size=2> $ADAavailonly </TD>";
|
|
echo "</TR>";
|
|
}
|
|
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DIALABLE LEADS:</B></TD><TD ALIGN=LEFT><font size=2> $DAleads </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>CALLS TODAY:</B></TD><TD ALIGN=LEFT><font size=2> $callsTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>AVG AGENTS:</B></TD><TD ALIGN=LEFT><font size=2> $agentsONEMIN </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DIAL METHOD:</B></TD><TD ALIGN=LEFT><font size=2> $DIALmethod </TD>";
|
|
echo "</TR>";
|
|
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>HOPPER LEVEL:</B></TD><TD ALIGN=LEFT><font size=2> $HOPlev </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED / ANSWERED:</B></TD><TD ALIGN=LEFT><font size=2> $dropsTODAY / $answersTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DL DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $diffONEMIN </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>STATUSES:</B></TD><TD ALIGN=LEFT><font size=2> $DIALstatuses </TD>";
|
|
echo "</TR>";
|
|
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>LEADS IN HOPPER:</B></TD><TD ALIGN=LEFT><font size=2> $VDhop </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DROPPED PERCENT:</B></TD><TD ALIGN=LEFT><font size=2> ";
|
|
if ($drpctTODAY >= $DROPmax)
|
|
{echo "<font color=red><B>$drpctTODAY%</B></font>";}
|
|
else
|
|
{echo "$drpctTODAY%";}
|
|
echo " </TD>";
|
|
|
|
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>DIFF:</B></TD><TD ALIGN=LEFT><font size=2> $diffpctONEMIN% </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>ORDER:</B></TD><TD ALIGN=LEFT><font size=2> $DIALorder </TD>";
|
|
echo "</TR>";
|
|
|
|
if ($AGENTtimeSTATS>0)
|
|
{
|
|
if ( ($VSCagentcalls > 0) and ($VSCagentpause > 0) )
|
|
{
|
|
$avgpauseTODAY = ($VSCagentpause / $VSCagentcalls);
|
|
$avgpauseTODAY = round($avgpauseTODAY, 0);
|
|
$avgpauseTODAY = sprintf("%01.0f", $avgpauseTODAY);
|
|
}
|
|
else
|
|
{$avgpauseTODAY=0;}
|
|
|
|
if ( ($VSCagentcalls > 0) and ($VSCagentwait > 0) )
|
|
{
|
|
$avgwaitTODAY = ($VSCagentwait / $VSCagentcalls);
|
|
$avgwaitTODAY = round($avgwaitTODAY, 0);
|
|
$avgwaitTODAY = sprintf("%01.0f", $avgwaitTODAY);
|
|
}
|
|
else
|
|
{$avgwaitTODAY=0;}
|
|
|
|
if ( ($VSCagentcalls > 0) and ($VSCagentcust > 0) )
|
|
{
|
|
$avgcustTODAY = ($VSCagentcust / $VSCagentcalls);
|
|
$avgcustTODAY = round($avgcustTODAY, 0);
|
|
$avgcustTODAY = sprintf("%01.0f", $avgcustTODAY);
|
|
}
|
|
else
|
|
{$avgcustTODAY=0;}
|
|
|
|
if ( ($VSCagentcalls > 0) and ($VSCagentacw > 0) )
|
|
{
|
|
$avgacwTODAY = ($VSCagentacw / $VSCagentcalls);
|
|
$avgacwTODAY = round($avgacwTODAY, 0);
|
|
$avgacwTODAY = sprintf("%01.0f", $avgacwTODAY);
|
|
}
|
|
else
|
|
{$avgacwTODAY=0;}
|
|
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>AGENT AVG WAIT:</B></TD><TD ALIGN=LEFT><font size=2> $avgwaitTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>AVG CUSTTIME:</B></TD><TD ALIGN=LEFT><font size=2> $avgcustTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>AVG ACW:</B></TD><TD ALIGN=LEFT><font size=2> $avgacwTODAY </TD>";
|
|
echo "<TD ALIGN=RIGHT><font size=2><B>AVG PAUSE:</B></TD><TD ALIGN=LEFT><font size=2> $avgpauseTODAY </TD>";
|
|
echo "</TR>";
|
|
}
|
|
|
|
echo "$DROPINGROUPstatsHTML\n";
|
|
echo "$CARRIERstatsHTML\n";
|
|
echo "$PRESETstatsHTML\n";
|
|
}
|
|
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=LEFT COLSPAN=8>";
|
|
if ( (!eregi('NULL',$VSCcat1)) and (strlen($VSCcat1)>0) )
|
|
{echo "<font size=2><B>$VSCcat1:</B> $VSCcat1tally \n";}
|
|
if ( (!eregi('NULL',$VSCcat2)) and (strlen($VSCcat2)>0) )
|
|
{echo "<font size=2><B>$VSCcat2:</B> $VSCcat2tally \n";}
|
|
if ( (!eregi('NULL',$VSCcat3)) and (strlen($VSCcat3)>0) )
|
|
{echo "<font size=2><B>$VSCcat3:</B> $VSCcat3tally \n";}
|
|
if ( (!eregi('NULL',$VSCcat4)) and (strlen($VSCcat4)>0) )
|
|
{echo "<font size=2><B>$VSCcat4:</B> $VSCcat4tally \n";}
|
|
echo "</TD></TR>";
|
|
echo "<TR>";
|
|
echo "<TD ALIGN=LEFT COLSPAN=8>";
|
|
|
|
echo "$ingroup_detail";
|
|
|
|
if ($adastats<2)
|
|
{
|
|
echo "<a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=2&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>+ VIEW MORE</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo "<a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=1&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>+ VIEW LESS</font></a>";
|
|
}
|
|
if ($UGdisplay>0)
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=0&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>HIDE USER GROUP</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=1&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>VIEW USER GROUP</font></a>";
|
|
}
|
|
if ($SERVdisplay>0)
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=0&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>HIDE SERVER INFO</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=1&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>SHOW SERVER INFO</font></a>";
|
|
}
|
|
if ($CALLSdisplay>0)
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=0&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>HIDE WAITING CALLS</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=1&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>SHOW WAITING CALLS</font></a>";
|
|
}
|
|
|
|
if ($ALLINGROUPstats>0)
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=0&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>HIDE IN-GROUP STATS</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=1&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>SHOW IN-GROUP STATS</font></a>";
|
|
}
|
|
if ($PHONEdisplay>0)
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=0&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>HIDE PHONES</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=1&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>SHOW PHONES</font></a>";
|
|
}
|
|
if ($CUSTPHONEdisplay>0)
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=0&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>HIDE CUSTPHONES</font></a>";
|
|
}
|
|
else
|
|
{
|
|
echo " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=1&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\"><font size=1>SHOW CUSTPHONES</font></a>";
|
|
}
|
|
echo "</TD>";
|
|
echo "</TR>";
|
|
echo "</TABLE>";
|
|
|
|
echo "</FORM>\n\n";
|
|
|
|
##### check for campaigns with no dialable leads if enabled #####
|
|
if ( ($with_inbound != 'O') and ($NOLEADSalert == 'YES') )
|
|
{
|
|
$NDLcampaigns='';
|
|
$stmtB="select campaign_id from vicidial_campaign_stats where campaign_id IN($group_SQL) and dialable_leads < 1 order by campaign_id;";
|
|
if ($DB > 0) {echo "\n|$stmt|$stmtB|\n";}
|
|
$rslt=mysql_query($stmtB, $link);
|
|
$campaigns_to_print = mysql_num_rows($rslt);
|
|
$ctp=0;
|
|
while ($campaigns_to_print > $ctp)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$NDLcampaigns .= " <a href=\"./admin.php?ADD=34&campaign_id=$row[0]\">$row[0]</a> ";
|
|
$ctp++;
|
|
if (preg_match("/0$|5$/",$ctp))
|
|
{$NDLcampaigns .= "<BR>";}
|
|
}
|
|
if ($ctp > 0)
|
|
{
|
|
echo "<span style=\"position:absolute;left:0px;top:47px;z-index:15;\" id=no_dialable_leads_span>\n";
|
|
echo "<TABLE WIDTH=700 CELLPADDING=0 CELLSPACING=0 BGCOLOR=\"#E9E6EE\"><TR><TD ALIGN=CENTER>\n";
|
|
echo "<BR><BR><BR><BR><a href=\"#\" onclick=\"closeAlert('no_dialable_leads_span');\">Close Alert</a>";
|
|
echo "<BR><BR><BR><BR><BR><b>Campaigns with no dialable leads:<BR><BR>$NDLcampaigns<b><BR>";
|
|
echo "<BR><BR><BR><BR><BR><BR><BR><BR><BR><BR><BR> ";
|
|
echo "</TD></TR></TABLE>\n";
|
|
echo "</span>\n";
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
|
|
###################################################################################
|
|
###### INBOUND/OUTBOUND CALLS
|
|
###################################################################################
|
|
if ($campaign_allow_inbound > 0)
|
|
{
|
|
if (eregi('ALL-ACTIVE',$group_string))
|
|
{
|
|
$stmt="select closer_campaigns from vicidial_campaigns where active='Y' $group_SQLand";
|
|
$rslt=mysql_query($stmt, $link);
|
|
$closer_campaigns="";
|
|
while ($row=mysql_fetch_row($rslt))
|
|
{
|
|
$closer_campaigns.="$row[0]";
|
|
}
|
|
$closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
|
|
$closer_campaigns = preg_replace("/ - /"," ",$closer_campaigns);
|
|
$closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
|
|
$closer_campaignsSQL = "'$closer_campaigns'";
|
|
}
|
|
$stmtB="from vicidial_auto_calls where status NOT IN('XFER') and ( (call_type='IN' and campaign_id IN($closer_campaignsSQL)) or (call_type IN('OUT','OUTBALANCE') $group_SQLand) ) order by queue_priority desc,campaign_id,call_time;";
|
|
}
|
|
else
|
|
{
|
|
$stmtB="from vicidial_auto_calls where status NOT IN('XFER') $group_SQLand order by queue_priority desc,campaign_id,call_time;";
|
|
}
|
|
if ($CALLSdisplay > 0)
|
|
{
|
|
$stmtA = "SELECT status,campaign_id,phone_number,server_ip,UNIX_TIMESTAMP(call_time),call_type,queue_priority,agent_only";
|
|
}
|
|
else
|
|
{
|
|
$stmtA = "SELECT status";
|
|
}
|
|
|
|
|
|
$k=0;
|
|
$agentonlycount=0;
|
|
$stmt = "$stmtA $stmtB";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$parked_to_print = mysql_num_rows($rslt);
|
|
if ($parked_to_print > 0)
|
|
{
|
|
$i=0;
|
|
$out_total=0;
|
|
$out_ring=0;
|
|
$out_live=0;
|
|
$in_ivr=0;
|
|
while ($i < $parked_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
if (eregi("LIVE",$row[0]))
|
|
{
|
|
$out_live++;
|
|
|
|
if ($CALLSdisplay > 0)
|
|
{
|
|
$CDstatus[$k] = $row[0];
|
|
$CDcampaign_id[$k] = $row[1];
|
|
$CDphone_number[$k] = $row[2];
|
|
$CDserver_ip[$k] = $row[3];
|
|
$CDcall_time[$k] = $row[4];
|
|
$CDcall_type[$k] = $row[5];
|
|
$CDqueue_priority[$k] = $row[6];
|
|
$CDagent_only[$k] = $row[7];
|
|
if (strlen($CDagent_only[$k]) > 0) {$agentonlycount++;}
|
|
$k++;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if (eregi("IVR",$row[0]))
|
|
{
|
|
$in_ivr++;
|
|
|
|
if ($CALLSdisplay > 0)
|
|
{
|
|
$CDstatus[$k] = $row[0];
|
|
$CDcampaign_id[$k] = $row[1];
|
|
$CDphone_number[$k] = $row[2];
|
|
$CDserver_ip[$k] = $row[3];
|
|
$CDcall_time[$k] = $row[4];
|
|
$CDcall_type[$k] = $row[5];
|
|
$CDqueue_priority[$k] = $row[6];
|
|
$CDagent_only[$k] = $row[7];
|
|
if (strlen($CDagent_only[$k]) > 0) {$agentonlycount++;}
|
|
$k++;
|
|
}
|
|
}
|
|
if (eregi("CLOSER",$row[0]))
|
|
{$nothing=1;}
|
|
else
|
|
{$out_ring++;}
|
|
}
|
|
|
|
$out_total++;
|
|
$i++;
|
|
}
|
|
|
|
##### MIDI alert audio file test #####
|
|
# $test_midi=1;
|
|
# if ($test_midi > 0)
|
|
# {
|
|
# # echo "<bgsound src=\"../vicidial/up_down.mid\" loop=\"-1\">";
|
|
# # echo "<embed src=\"../vicidial/up_down.mid\" loop=\"-1\">";
|
|
# echo "<object type=\"audio/x-midi\" data=\"../vicidial/up_down.mid\" width=200 height=20>";
|
|
# echo " <param name=\"src\" value=\"../vicidial/up_down.mid\">";
|
|
# echo " <param name=\"autoplay\" value=\"true\">";
|
|
# echo " <param name=\"autoStart\" value=\"1\">";
|
|
# echo " <param name=\"loop\" value=\"1\">";
|
|
# echo " alt : <a href=\"../vicidial/up_down.mid\">test.mid</a>";
|
|
# echo "</object>";
|
|
# }
|
|
|
|
if ($out_live > 0) {$F='<FONT class="r1">'; $FG='</FONT>';}
|
|
if ($out_live > 4) {$F='<FONT class="r2">'; $FG='</FONT>';}
|
|
if ($out_live > 9) {$F='<FONT class="r3">'; $FG='</FONT>';}
|
|
if ($out_live > 14) {$F='<FONT class="r4">'; $FG='</FONT>';}
|
|
|
|
if ($campaign_allow_inbound > 0)
|
|
{echo "$NFB$out_total$NFE current active calls \n";}
|
|
else
|
|
{echo "$NFB$out_total$NFE calls being placed \n";}
|
|
|
|
echo "$NFB$out_ring$NFE calls ringing \n";
|
|
echo "$NFB$F $out_live $FG$NFE calls waiting for agents \n";
|
|
echo "$NFB $in_ivr$NFE calls in IVR \n";
|
|
}
|
|
else
|
|
{
|
|
echo " NO LIVE CALLS WAITING \n";
|
|
}
|
|
|
|
|
|
|
|
###################################################################################
|
|
###### CALLS WAITING
|
|
###################################################################################
|
|
$agentonlyheader = '';
|
|
if ($agentonlycount > 0)
|
|
{$agentonlyheader = 'AGENTONLY';}
|
|
$Cecho = '';
|
|
$Cecho .= "VICIDIAL: Calls Waiting $NOW_TIME\n";
|
|
$Cecho .= "+--------+----------------------+--------------+-----------------+---------+------------+----------+\n";
|
|
$Cecho .= "| STATUS | CAMPAIGN | PHONE NUMBER | SERVER_IP | DIALTIME| CALL TYPE | PRIORITY | $agentonlyheader\n";
|
|
$Cecho .= "+--------+----------------------+--------------+-----------------+---------+------------+----------+\n";
|
|
|
|
$p=0;
|
|
while($p<$k)
|
|
{
|
|
$Cstatus = sprintf("%-6s", $CDstatus[$p]);
|
|
$Ccampaign_id = sprintf("%-20s", $CDcampaign_id[$p]);
|
|
$Cphone_number = sprintf("%-12s", $CDphone_number[$p]);
|
|
$Cserver_ip = sprintf("%-15s", $CDserver_ip[$p]);
|
|
$Ccall_type = sprintf("%-10s", $CDcall_type[$p]);
|
|
$Cqueue_priority = sprintf("%8s", $CDqueue_priority[$p]);
|
|
$Cagent_only = sprintf("%8s", $CDagent_only[$p]);
|
|
|
|
$Ccall_time_S = ($STARTtime - $CDcall_time[$p]);
|
|
$Ccall_time_MS = sec_convert($Ccall_time_S,'M');
|
|
$Ccall_time_MS = sprintf("%7s", $Ccall_time_MS);
|
|
|
|
$G = ''; $EG = '';
|
|
if ($CDcall_type[$p] == 'IN')
|
|
{
|
|
$G="<SPAN class=\"csc$CDcampaign_id[$p]\"><B>"; $EG='</B></SPAN>';
|
|
}
|
|
if (strlen($CDagent_only[$p]) > 0)
|
|
{$Gcalltypedisplay = "$G$Cagent_only$EG";}
|
|
else
|
|
{$Gcalltypedisplay = '';}
|
|
|
|
$Cecho .= "| $G$Cstatus$EG | $G$Ccampaign_id$EG | $G$Cphone_number$EG | $G$Cserver_ip$EG | $G$Ccall_time_MS$EG | $G$Ccall_type$EG | $G$Cqueue_priority$EG | $Gcalltypedisplay \n";
|
|
|
|
$p++;
|
|
}
|
|
$Cecho .= "+--------+----------------------+--------------+-----------------+---------+------------+----------+\n";
|
|
|
|
if ($p<1)
|
|
{$Cecho='';}
|
|
|
|
###################################################################################
|
|
###### AGENT TIME ON SYSTEM
|
|
###################################################################################
|
|
|
|
$agent_incall=0;
|
|
$agent_ready=0;
|
|
$agent_paused=0;
|
|
$agent_dispo=0;
|
|
$agent_dead=0;
|
|
$agent_total=0;
|
|
|
|
$phoneord=$orderby;
|
|
$userord=$orderby;
|
|
$groupord=$orderby;
|
|
$timeord=$orderby;
|
|
$campaignord=$orderby;
|
|
|
|
if ($phoneord=='phoneup') {$phoneord='phonedown';}
|
|
else {$phoneord='phoneup';}
|
|
if ($userord=='userup') {$userord='userdown';}
|
|
else {$userord='userup';}
|
|
if ($groupord=='groupup') {$groupord='groupdown';}
|
|
else {$groupord='groupup';}
|
|
if ($timeord=='timeup') {$timeord='timedown';}
|
|
else {$timeord='timeup';}
|
|
if ($campaignord=='campaignup') {$campaignord='campaigndown';}
|
|
else {$campaignord='campaignup';}
|
|
|
|
$Aecho = '';
|
|
$Aecho .= "VICIDIAL: Agents Time On Calls Campaign: $group_string $NOW_TIME\n";
|
|
|
|
|
|
$HDbegin = "+";
|
|
$HTbegin = "|";
|
|
$HDstation = "----------------+";
|
|
$HTstation = " STATION |";
|
|
$HDphone = "-------------+";
|
|
$HTphone = " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$phoneord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">PHONE</a> |";
|
|
$HDuser = "------------------------+";
|
|
|
|
|
|
$HTuser = " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$userord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">USER</a> ";
|
|
if ($UidORname>0)
|
|
{
|
|
$HTuser .= "<a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=0&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">SHOW ID</a> ";
|
|
}
|
|
else
|
|
{
|
|
$HTuser .= "<a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=1&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">SHOW NAME</a>";
|
|
}
|
|
|
|
$HTuser .= " INFO |";
|
|
|
|
|
|
$HDusergroup = "--------------+";
|
|
$HTusergroup = " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$groupord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">USER GROUP</a> |";
|
|
$HDsessionid = "------------------+";
|
|
$HTsessionid = " SESSIONID |";
|
|
$HDbarge = "-------+";
|
|
$HTbarge = " BARGE |";
|
|
$HDstatus = "----------+";
|
|
$HTstatus = " STATUS |";
|
|
$HDcustphone = "-------------+";
|
|
$HTcustphone = " CUST PHONE |";
|
|
$HDserver_ip = "-----------------+";
|
|
$HTserver_ip = " SERVER IP |";
|
|
$HDcall_server_ip = "-----------------+";
|
|
$HTcall_server_ip = " CALL SERVER IP |";
|
|
$HDtime = "---------+";
|
|
$HTtime = " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$timeord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">MM:SS</a> |";
|
|
$HDcampaign = "------------+";
|
|
$HTcampaign = " <a href=\"$PHP_SELF?$groupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$campaignord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS\">CAMPAIGN</a> |";
|
|
$HDcalls = "-------+";
|
|
$HTcalls = " CALLS |";
|
|
$HDpause = '';
|
|
$HTpause = '';
|
|
$HDigcall = "------+------------------";
|
|
$HTigcall = " HOLD | IN-GROUP ";
|
|
|
|
if (!ereg("N",$agent_pause_codes_active))
|
|
{
|
|
$HDstatus = "----------";
|
|
$HTstatus = " STATUS ";
|
|
$HDpause = "-------+";
|
|
$HTpause = " PAUSE |";
|
|
}
|
|
if ($PHONEdisplay < 1)
|
|
{
|
|
$HDphone = '';
|
|
$HTphone = '';
|
|
}
|
|
if ($CUSTPHONEdisplay < 1)
|
|
{
|
|
$HDcustphone = '';
|
|
$HTcustphone = '';
|
|
}
|
|
if ($UGdisplay < 1)
|
|
{
|
|
$HDusergroup = '';
|
|
$HTusergroup = '';
|
|
}
|
|
if ( ($SIPmonitorLINK<1) and ($IAXmonitorLINK<1) and (!preg_match("/MONITOR|BARGE/",$monitor_active) ) )
|
|
{
|
|
$HDsessionid = "-----------+";
|
|
$HTsessionid = " SESSIONID |";
|
|
}
|
|
if ( ($SIPmonitorLINK<2) and ($IAXmonitorLINK<2) and (!preg_match("/BARGE/",$monitor_active) ) )
|
|
{
|
|
$HDbarge = '';
|
|
$HTbarge = '';
|
|
}
|
|
if ($SERVdisplay < 1)
|
|
{
|
|
$HDserver_ip = '';
|
|
$HTserver_ip = '';
|
|
$HDcall_server_ip = '';
|
|
$HTcall_server_ip = '';
|
|
}
|
|
|
|
|
|
if ($realtime_block_user_info > 0)
|
|
{
|
|
$Aline = "$HDbegin$HDusergroup$HDsessionid$HDbarge$HDstatus$HDpause$HDcustphone$HDserver_ip$HDcall_server_ip$HDtime$HDcampaign$HDcalls$HDigcall\n";
|
|
$Bline = "$HTbegin$HTusergroup$HTsessionid$HTbarge$HTstatus$HTpause$HTcustphone$HTserver_ip$HTcall_server_ip$HTtime$HTcampaign$HTcalls$HTigcall\n";
|
|
}
|
|
else
|
|
{
|
|
$Aline = "$HDbegin$HDstation$HDphone$HDuser$HDusergroup$HDsessionid$HDbarge$HDstatus$HDpause$HDcustphone$HDserver_ip$HDcall_server_ip$HDtime$HDcampaign$HDcalls$HDigcall\n";
|
|
$Bline = "$HTbegin$HTstation$HTphone$HTuser$HTusergroup$HTsessionid$HTbarge$HTstatus$HTpause$HTcustphone$HTserver_ip$HTcall_server_ip$HTtime$HTcampaign$HTcalls$HTigcall\n";
|
|
}
|
|
$Aecho .= "$Aline";
|
|
$Aecho .= "$Bline";
|
|
$Aecho .= "$Aline";
|
|
|
|
if ($orderby=='timeup') {$orderSQL='vicidial_live_agents.status,last_call_time';}
|
|
if ($orderby=='timedown') {$orderSQL='vicidial_live_agents.status desc,last_call_time desc';}
|
|
if ($orderby=='campaignup') {$orderSQL='vicidial_live_agents.campaign_id,vicidial_live_agents.status,last_call_time';}
|
|
if ($orderby=='campaigndown') {$orderSQL='vicidial_live_agents.campaign_id desc,vicidial_live_agents.status desc,last_call_time desc';}
|
|
if ($orderby=='groupup') {$orderSQL='user_group,vicidial_live_agents.status,last_call_time';}
|
|
if ($orderby=='groupdown') {$orderSQL='user_group desc,vicidial_live_agents.status desc,last_call_time desc';}
|
|
if ($orderby=='phoneup') {$orderSQL='extension,server_ip';}
|
|
if ($orderby=='phonedown') {$orderSQL='extension desc,server_ip desc';}
|
|
if ($UidORname > 0)
|
|
{
|
|
if ($orderby=='userup') {$orderSQL='full_name,status,last_call_time';}
|
|
if ($orderby=='userdown') {$orderSQL='full_name desc,status desc,last_call_time desc';}
|
|
}
|
|
else
|
|
{
|
|
if ($orderby=='userup') {$orderSQL='vicidial_live_agents.user';}
|
|
if ($orderby=='userdown') {$orderSQL='vicidial_live_agents.user desc';}
|
|
}
|
|
|
|
if ( (eregi('ALL-ACTIVE',$group_string)) and (strlen($group_SQL) < 3) ) {$UgroupSQL = '';}
|
|
else {$UgroupSQL = " and vicidial_live_agents.campaign_id IN($group_SQL)";}
|
|
if (strlen($usergroup)<1) {$usergroupSQL = '';}
|
|
else {$usergroupSQL = " and user_group='" . mysql_real_escape_string($usergroup) . "'";}
|
|
|
|
$stmt="select extension,vicidial_live_agents.user,conf_exten,vicidial_live_agents.status,vicidial_live_agents.server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,vicidial_live_agents.campaign_id,vicidial_users.user_group,vicidial_users.full_name,vicidial_live_agents.comments,vicidial_live_agents.calls_today,vicidial_live_agents.callerid,lead_id,UNIX_TIMESTAMP(last_state_change) from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user $UgroupSQL $usergroupSQL order by $orderSQL;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$talking_to_print = mysql_num_rows($rslt);
|
|
if ($talking_to_print > 0)
|
|
{
|
|
$i=0;
|
|
while ($i < $talking_to_print)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
|
|
$Aextension[$i] = $row[0];
|
|
$Auser[$i] = $row[1];
|
|
$Asessionid[$i] = $row[2];
|
|
$Astatus[$i] = $row[3];
|
|
$Aserver_ip[$i] = $row[4];
|
|
$Acall_time[$i] = $row[5];
|
|
$Acall_finish[$i] = $row[6];
|
|
$Acall_server_ip[$i] = $row[7];
|
|
$Acampaign_id[$i] = $row[8];
|
|
$Auser_group[$i] = $row[9];
|
|
$Afull_name[$i] = $row[10];
|
|
$Acomments[$i] = $row[11];
|
|
$Acalls_today[$i] = $row[12];
|
|
$Acallerid[$i] = $row[13];
|
|
$Alead_id[$i] = $row[14];
|
|
$Astate_change[$i] = $row[15];
|
|
|
|
### 3-WAY Check ###
|
|
if ($Alead_id[$i]!=0)
|
|
{
|
|
$threewaystmt="select UNIX_TIMESTAMP(last_call_time) from vicidial_live_agents where lead_id='$Alead_id[$i]' and status='INCALL' order by UNIX_TIMESTAMP(last_call_time) desc";
|
|
$threewayrslt=mysql_query($threewaystmt, $link);
|
|
if (mysql_num_rows($threewayrslt)>1)
|
|
{
|
|
$Astatus[$i]="3-WAY";
|
|
$srow=mysql_fetch_row($threewayrslt);
|
|
$Acall_mostrecent[$i]=$srow[0];
|
|
}
|
|
}
|
|
### END 3-WAY Check ###
|
|
|
|
$i++;
|
|
}
|
|
|
|
$callerids='';
|
|
$pausecode='';
|
|
$stmt="select callerid,lead_id,phone_number from vicidial_auto_calls;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$calls_to_list = mysql_num_rows($rslt);
|
|
if ($calls_to_list > 0)
|
|
{
|
|
$i=0;
|
|
while ($i < $calls_to_list)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$callerids .= "$row[0]|";
|
|
$VAClead_ids[$i] = $row[1];
|
|
$VACphones[$i] = $row[2];
|
|
$i++;
|
|
}
|
|
}
|
|
|
|
### Lookup phone logins
|
|
$i=0;
|
|
while ($i < $talking_to_print)
|
|
{
|
|
if (eregi("R/",$Aextension[$i]))
|
|
{
|
|
$protocol = 'EXTERNAL';
|
|
$dialplan = eregi_replace('R/',"",$Aextension[$i]);
|
|
$dialplan = eregi_replace("\@.*",'',$dialplan);
|
|
$exten = "dialplan_number='$dialplan'";
|
|
}
|
|
if (eregi("Local/",$Aextension[$i]))
|
|
{
|
|
$protocol = 'EXTERNAL';
|
|
$dialplan = eregi_replace('Local/',"",$Aextension[$i]);
|
|
$dialplan = eregi_replace("\@.*",'',$dialplan);
|
|
$exten = "dialplan_number='$dialplan'";
|
|
}
|
|
if (eregi('SIP/',$Aextension[$i]))
|
|
{
|
|
$protocol = 'SIP';
|
|
$dialplan = eregi_replace('SIP/',"",$Aextension[$i]);
|
|
$dialplan = eregi_replace("-.*",'',$dialplan);
|
|
$exten = "extension='$dialplan'";
|
|
}
|
|
if (eregi('IAX2/',$Aextension[$i]))
|
|
{
|
|
$protocol = 'IAX2';
|
|
$dialplan = eregi_replace('IAX2/',"",$Aextension[$i]);
|
|
$dialplan = eregi_replace("-.*",'',$dialplan);
|
|
$exten = "extension='$dialplan'";
|
|
}
|
|
if (eregi('Zap/',$Aextension[$i]))
|
|
{
|
|
$protocol = 'Zap';
|
|
$dialplan = eregi_replace('Zap/',"",$Aextension[$i]);
|
|
$exten = "extension='$dialplan'";
|
|
}
|
|
if (eregi('DAHDI/',$Aextension[$i]))
|
|
{
|
|
$protocol = 'Zap';
|
|
$dialplan = eregi_replace('DAHDI/',"",$Aextension[$i]);
|
|
$exten = "extension='$dialplan'";
|
|
}
|
|
|
|
$stmt="select login from phones where server_ip='$Aserver_ip[$i]' and $exten and protocol='$protocol';";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$phones_to_print = mysql_num_rows($rslt);
|
|
if ($phones_to_print > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$Alogin[$i] = "$row[0]-----$i";
|
|
}
|
|
else
|
|
{
|
|
$Alogin[$i] = "$Aextension[$i]-----$i";
|
|
}
|
|
$i++;
|
|
}
|
|
|
|
### Sort by phone if selected
|
|
if ($orderby=='phoneup')
|
|
{
|
|
sort($Alogin);
|
|
}
|
|
if ($orderby=='phonedown')
|
|
{
|
|
rsort($Alogin);
|
|
}
|
|
|
|
### Run through the loop to display agents
|
|
$j=0;
|
|
$agentcount=0;
|
|
while ($j < $talking_to_print)
|
|
{
|
|
$n=0;
|
|
$custphone='';
|
|
while ($n < $calls_to_list)
|
|
{
|
|
if ( (ereg("$VAClead_ids[$n]", $Alead_id[$j])) and (strlen($VAClead_ids[$n]) == strlen($Alead_id[$j])) )
|
|
{$custphone = $VACphones[$n];}
|
|
$n++;
|
|
}
|
|
|
|
$phone_split = explode("-----",$Alogin[$j]);
|
|
$i = $phone_split[1];
|
|
|
|
if (eregi("READY|PAUSED",$Astatus[$i]))
|
|
{
|
|
$Acall_time[$i]=$Astate_change[$i];
|
|
|
|
if ($Alead_id[$i] > 0)
|
|
{
|
|
$Astatus[$i] = 'DISPO';
|
|
$Lstatus = 'DISPO';
|
|
$status = ' DISPO';
|
|
}
|
|
}
|
|
if ($non_latin < 1)
|
|
{
|
|
$extension = eregi_replace('Local/',"",$Aextension[$i]);
|
|
$extension = sprintf("%-14s", $extension);
|
|
while(strlen($extension)>14) {$extension = substr("$extension", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$extension = eregi_replace('Local/',"",$Aextension[$i]);
|
|
$extension = sprintf("%-48s", $extension);
|
|
while(mb_strlen($extension, 'utf-8')>14) {$extension = mb_substr("$extension", 0, -1,'utf8');}
|
|
}
|
|
|
|
$phone = sprintf("%-12s", $phone_split[0]);
|
|
$custphone = sprintf("%-11s", $custphone);
|
|
$Luser = $Auser[$i];
|
|
$user = sprintf("%-20s", $Auser[$i]);
|
|
$Lsessionid = $Asessionid[$i];
|
|
$sessionid = sprintf("%-9s", $Asessionid[$i]);
|
|
$Lstatus = $Astatus[$i];
|
|
$status = sprintf("%-6s", $Astatus[$i]);
|
|
$Lserver_ip = $Aserver_ip[$i];
|
|
$server_ip = sprintf("%-15s", $Aserver_ip[$i]);
|
|
$call_server_ip = sprintf("%-15s", $Acall_server_ip[$i]);
|
|
$campaign_id = sprintf("%-10s", $Acampaign_id[$i]);
|
|
$comments= $Acomments[$i];
|
|
$calls_today = sprintf("%-5s", $Acalls_today[$i]);
|
|
|
|
if (!ereg("N",$agent_pause_codes_active))
|
|
{$pausecode=' ';}
|
|
else
|
|
{$pausecode='';}
|
|
|
|
if (eregi("INCALL",$Lstatus))
|
|
{
|
|
$stmtP="select count(*) from parked_channels where channel_group='$Acallerid[$i]';";
|
|
$rsltP=mysql_query($stmtP,$link);
|
|
$rowP=mysql_fetch_row($rsltP);
|
|
$parked_channel = $rowP[0];
|
|
|
|
if ($parked_channel > 0)
|
|
{
|
|
$Astatus[$i] = 'PARK';
|
|
$Lstatus = 'PARK';
|
|
$status = ' PARK ';
|
|
}
|
|
else
|
|
{
|
|
if (!ereg("$Acallerid[$i]\|",$callerids))
|
|
{
|
|
$Acall_time[$i]=$Astate_change[$i];
|
|
|
|
$Astatus[$i] = 'DEAD';
|
|
$Lstatus = 'DEAD';
|
|
$status = ' DEAD ';
|
|
}
|
|
}
|
|
|
|
if ( (eregi("AUTO",$comments)) or (strlen($comments)<1) )
|
|
{$CM='A';}
|
|
else
|
|
{
|
|
if (eregi("INBOUND",$comments))
|
|
{$CM='I';}
|
|
else
|
|
{$CM='M';}
|
|
}
|
|
}
|
|
else {$CM=' ';}
|
|
|
|
if ($UGdisplay > 0)
|
|
{
|
|
if ($non_latin < 1)
|
|
{
|
|
$user_group = sprintf("%-12s", $Auser_group[$i]);
|
|
while(strlen($user_group)>12) {$user_group = substr("$user_group", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$user_group = sprintf("%-40s", $Auser_group[$i]);
|
|
while(mb_strlen($user_group, 'utf-8')>12) {$user_group = mb_substr("$user_group", 0, -1,'utf8');}
|
|
}
|
|
}
|
|
if ($UidORname > 0)
|
|
{
|
|
if ($non_latin < 1)
|
|
{
|
|
$user = sprintf("%-20s", $Afull_name[$i]);
|
|
while(strlen($user)>20) {$user = substr("$user", 0, -1);}
|
|
}
|
|
else
|
|
{
|
|
$user = sprintf("%-60s", $Afull_name[$i]);
|
|
while(mb_strlen($user, 'utf-8')>20) {$user = mb_substr("$user", 0, -1,'utf8');}
|
|
}
|
|
}
|
|
if (!eregi("INCALL|QUEUE|PARK|3-WAY",$Astatus[$i]))
|
|
{$call_time_S = ($STARTtime - $Astate_change[$i]);}
|
|
else if (eregi("3-WAY",$Astatus[$i]))
|
|
{$call_time_S = ($STARTtime - $Acall_mostrecent[$i]);}
|
|
else
|
|
{$call_time_S = ($STARTtime - $Acall_time[$i]);}
|
|
|
|
$call_time_MS = sec_convert($call_time_S,'M');
|
|
$call_time_MS = sprintf("%7s", $call_time_MS);
|
|
$G = ''; $EG = '';
|
|
if ( ($Lstatus=='INCALL') or ($Lstatus=='PARK') )
|
|
{
|
|
if ($call_time_S >= 10) {$G='<SPAN class="thistle"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_S >= 60) {$G='<SPAN class="violet"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_S >= 300) {$G='<SPAN class="purple"><B>'; $EG='</B></SPAN>';}
|
|
# if ($call_time_S >= 600) {$G='<SPAN class="purple"><B>'; $EG='</B></SPAN>';}
|
|
}
|
|
if ($Lstatus=='3-WAY')
|
|
{
|
|
if ($call_time_S >= 10) {$G='<SPAN class="lime"><B>'; $EG='</B></SPAN>';}
|
|
}
|
|
if ($Lstatus=='DEAD')
|
|
{
|
|
if ($call_time_S >= 21600)
|
|
{$j++; continue;}
|
|
else
|
|
{
|
|
$agent_dead++; $agent_total++;
|
|
$G=''; $EG='';
|
|
if ($call_time_S >= 10) {$G='<SPAN class="black"><B>'; $EG='</B></SPAN>';}
|
|
}
|
|
}
|
|
if ($Lstatus=='DISPO')
|
|
{
|
|
if ($call_time_S >= 21600)
|
|
{$j++; continue;}
|
|
else
|
|
{
|
|
$agent_dispo++; $agent_total++;
|
|
$G=''; $EG='';
|
|
if ($call_time_S >= 10) {$G='<SPAN class="khaki"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_S >= 60) {$G='<SPAN class="yellow"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_S >= 300) {$G='<SPAN class="olive"><B>'; $EG='</B></SPAN>';}
|
|
}
|
|
}
|
|
if ($Lstatus=='PAUSED')
|
|
{
|
|
if (!ereg("N",$agent_pause_codes_active))
|
|
{
|
|
$stmtC="select sub_status from vicidial_agent_log where user='$Luser' order by agent_log_id desc limit 1;";
|
|
$rsltC=mysql_query($stmtC,$link);
|
|
$rowC=mysql_fetch_row($rsltC);
|
|
$pausecode = sprintf("%-6s", $rowC[0]);
|
|
$pausecode = "$pausecode ";
|
|
}
|
|
else
|
|
{$pausecode='';}
|
|
|
|
if ($call_time_S >= 21600)
|
|
{$j++; continue;}
|
|
else
|
|
{
|
|
$agent_paused++; $agent_total++;
|
|
$G=''; $EG='';
|
|
if ($call_time_S >= 10) {$G='<SPAN class="khaki"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_S >= 60) {$G='<SPAN class="yellow"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_S >= 300) {$G='<SPAN class="olive"><B>'; $EG='</B></SPAN>';}
|
|
}
|
|
}
|
|
# if ( (strlen($Acall_server_ip[$i])> 4) and ($Acall_server_ip[$i] != "$Aserver_ip[$i]") )
|
|
# {$G='<SPAN class="orange"><B>'; $EG='</B></SPAN>';}
|
|
|
|
if ( (eregi("INCALL",$status)) or (eregi("QUEUE",$status)) or (eregi("3-WAY",$status)) or (eregi("PARK",$status))) {$agent_incall++; $agent_total++;}
|
|
if ( (eregi("READY",$status)) or (eregi("CLOSER",$status)) ) {$agent_ready++; $agent_total++;}
|
|
if ( (eregi("READY",$status)) or (eregi("CLOSER",$status)) )
|
|
{
|
|
$G='<SPAN class="lightblue"><B>'; $EG='</B></SPAN>';
|
|
if ($call_time_S >= 60) {$G='<SPAN class="blue"><B>'; $EG='</B></SPAN>';}
|
|
if ($call_time_S >= 300) {$G='<SPAN class="midnightblue"><B>'; $EG='</B></SPAN>';}
|
|
}
|
|
|
|
$L='';
|
|
$R='';
|
|
if ($SIPmonitorLINK>0) {$L=" <a href=\"sip:0$Lsessionid@$server_ip\">LISTEN</a>"; $R='';}
|
|
if ($IAXmonitorLINK>0) {$L=" <a href=\"iax:0$Lsessionid@$server_ip\">LISTEN</a>"; $R='';}
|
|
if ($SIPmonitorLINK>1) {$R=" | <a href=\"sip:$Lsessionid@$server_ip\">BARGE</a>";}
|
|
if ($IAXmonitorLINK>1) {$R=" | <a href=\"iax:$Lsessionid@$server_ip\">BARGE</a>";}
|
|
if ( (strlen($monitor_phone)>1) and (preg_match("/MONITOR|BARGE/",$monitor_active) ) )
|
|
{$L=" <a href=\"javascript:send_monitor('$Lsessionid','$Lserver_ip','MONITOR');\">LISTEN</a>"; $R='';}
|
|
if ( (strlen($monitor_phone)>1) and (preg_match("/BARGE/",$monitor_active) ) )
|
|
{$R=" | <a href=\"javascript:send_monitor('$Lsessionid','$Lserver_ip','BARGE');\">BARGE</a>";}
|
|
|
|
if ($CUSTPHONEdisplay > 0) {$CP = " $G$custphone$EG |";}
|
|
else {$CP = "";}
|
|
|
|
if ($UGdisplay > 0) {$UGD = " $G$user_group$EG |";}
|
|
else {$UGD = "";}
|
|
|
|
if ($SERVdisplay > 0) {$SVD = "$G$server_ip$EG | $G$call_server_ip$EG | ";}
|
|
else {$SVD = "";}
|
|
|
|
if ($PHONEdisplay > 0) {$phoneD = "$G$phone$EG | ";}
|
|
else {$phoneD = " ";}
|
|
|
|
$vac_stage='';
|
|
$vac_campaign='';
|
|
$INGRP='';
|
|
if ($CM == 'I')
|
|
{
|
|
$stmt="select vac.campaign_id,vac.stage,vig.group_name from vicidial_auto_calls vac,vicidial_inbound_groups vig where vac.callerid='$Acallerid[$i]' and vac.campaign_id=vig.group_id LIMIT 1;";
|
|
$rslt=mysql_query($stmt, $link);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$ingrp_to_print = mysql_num_rows($rslt);
|
|
if ($ingrp_to_print > 0)
|
|
{
|
|
$row=mysql_fetch_row($rslt);
|
|
$vac_campaign = sprintf("%-20s", "$row[0] - $row[2]");
|
|
$row[1] = eregi_replace(".*-",'',$row[1]);
|
|
$vac_stage = sprintf("%-4s", $row[1]);
|
|
}
|
|
|
|
$INGRP = " $G$vac_stage$EG | $G$vac_campaign$EG ";
|
|
}
|
|
|
|
$agentcount++;
|
|
|
|
if ($realtime_block_user_info > 0)
|
|
{
|
|
$Aecho .= "|$UGD $G$sessionid$EG$L$R | $G$status$EG $CM $pausecode| $CP$SVD$G$call_time_MS$EG | $G$campaign_id$EG | $G$calls_today$EG |$INGRP\n";
|
|
}
|
|
if ($realtime_block_user_info < 1)
|
|
{
|
|
$Aecho .= "| $G$extension$EG |$phoneD<a href=\"./user_status.php?user=$Luser\" target=\"_blank\">$G$user$EG</a> <a href=\"javascript:ingroup_info('$Luser','$j');\">+</a> |$UGD $G$sessionid$EG$L$R | $G$status$EG $CM $pausecode| $CP$SVD$G$call_time_MS$EG | $G$campaign_id$EG | $G$calls_today$EG |$INGRP\n";
|
|
}
|
|
$j++;
|
|
}
|
|
|
|
$Aecho .= "$Aline";
|
|
$Aecho .= " $agentcount agents logged in on all servers\n";
|
|
$Aecho .= " System Load Average: $load_ave $db_source\n\n";
|
|
|
|
# $Aecho .= " <SPAN class=\"orange\"><B> </SPAN> - Balanced call</B>\n";
|
|
$Aecho .= " <SPAN class=\"lightblue\"><B> </SPAN> - Agent waiting for call</B>\n";
|
|
$Aecho .= " <SPAN class=\"blue\"><B> </SPAN> - Agent waiting for call > 1 minute</B>\n";
|
|
$Aecho .= " <SPAN class=\"midnightblue\"><B> </SPAN> - Agent waiting for call > 5 minutes</B>\n";
|
|
$Aecho .= " <SPAN class=\"thistle\"><B> </SPAN> - Agent on call > 10 seconds</B>\n";
|
|
$Aecho .= " <SPAN class=\"violet\"><B> </SPAN> - Agent on call > 1 minute</B>\n";
|
|
$Aecho .= " <SPAN class=\"purple\"><B> </SPAN> - Agent on call > 5 minutes</B>\n";
|
|
$Aecho .= " <SPAN class=\"khaki\"><B> </SPAN> - Agent Paused > 10 seconds</B>\n";
|
|
$Aecho .= " <SPAN class=\"yellow\"><B> </SPAN> - Agent Paused > 1 minute</B>\n";
|
|
$Aecho .= " <SPAN class=\"olive\"><B> </SPAN> - Agent Paused > 5 minutes</B>\n";
|
|
$Aecho .= " <SPAN class=\"lime\"><B> </SPAN> - Agent in 3-WAY > 10 seconds</B>\n";
|
|
$Aecho .= " <SPAN class=\"black\"><B> </SPAN> - Agent on a dead call</B>\n";
|
|
|
|
if ($agent_ready > 0) {$B='<FONT class="b1">'; $BG='</FONT>';}
|
|
if ($agent_ready > 4) {$B='<FONT class="b2">'; $BG='</FONT>';}
|
|
if ($agent_ready > 9) {$B='<FONT class="b3">'; $BG='</FONT>';}
|
|
if ($agent_ready > 14) {$B='<FONT class="b4">'; $BG='</FONT>';}
|
|
|
|
|
|
echo "\n<BR>\n";
|
|
|
|
echo "$NFB$agent_total$NFE agents logged in \n";
|
|
echo "$NFB$agent_incall$NFE agents in calls \n";
|
|
echo "$NFB$B $agent_ready $BG$NFE agents waiting \n";
|
|
echo "$NFB$agent_paused$NFE paused agents \n";
|
|
echo "$NFB$agent_dead$NFE agents in dead calls \n";
|
|
echo "$NFB$agent_dispo$NFE agents in dispo \n";
|
|
|
|
echo "<PRE><FONT SIZE=2>";
|
|
echo "";
|
|
echo "$Cecho";
|
|
echo "$Aecho";
|
|
}
|
|
else
|
|
{
|
|
echo " NO AGENTS ON CALLS \n";
|
|
echo "<PRE>$Cecho";
|
|
}
|
|
|
|
?>
|
|
</PRE>
|
|
</TD></TR></TABLE>
|
|
|
|
</BODY></HTML>
|