mattf
f829ed67c8
Changed Auto-Dial FILL process to allow up to 1000 cps Various VERM code Fixes git-svn-id: svn://192.168.202.10@3755 3d104415-ff17-0410-8863-d5cf3c621b8a
805 lines
37 KiB
PHP
805 lines
37 KiB
PHP
<?php
|
|
# VERM_STATS_rpt.inc - Vicidial Enhanced Reporting stats report
|
|
#
|
|
# Copyright (C) 2022 Matt Florell <vicidial@gmail.com>, Joe Johnson <joej@vicidial.com> LICENSE: AGPLv2
|
|
#
|
|
# CHANGELOG:
|
|
# 220825-1616 - First build
|
|
#
|
|
|
|
# DROP, WAITTO, TIMEOT are unanswered statuses, not NANQUE
|
|
# $PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
|
|
# $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
|
|
# $PHP_SELF=$_SERVER['PHP_SELF'];
|
|
# $PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
|
|
|
|
if (isset($_GET["sort_agents_on_queue"])) {$sort_agents_on_queue=$_GET["sort_agents_on_queue"];}
|
|
elseif (isset($_POST["sort_agents_on_queue"])) {$sort_agents_on_queue=$_POST["sort_agents_on_queue"];}
|
|
|
|
if ($non_latin < 1)
|
|
{
|
|
$sort_agents_on_queue = preg_replace('/[^\s-_0-9a-zA-Z]/','',$sort_agents_on_queue);
|
|
}
|
|
else
|
|
{
|
|
$sort_agents_on_queue = preg_replace('/[^\s-_0-9\p{L}]/u','',$sort_agents_on_queue);
|
|
}
|
|
|
|
$calls_stmt="select call_date, call_date+INTERVAL (length_in_sec) SECOND as end_date, if(call_date+INTERVAL (length_in_sec) SECOND<='$end_date $end_time', '1', '0') as within_interval, campaign_id, user, length_in_sec, '0' as queue_seconds, 'O' as direction, '1' as queue_position, term_reason, comments, status, uniqueid From vicidial_log $vicidial_log_SQL and user!='VDAD' UNION select call_date, call_date+INTERVAL (length_in_sec) SECOND as end_date, if(call_date+INTERVAL (length_in_sec) SECOND<='$end_date $end_time', '1', '0') as within_interval, campaign_id, user, if(comments='EMAIL', length_in_sec, length_in_sec-queue_seconds) as length_in_sec, if(comments='EMAIL', '0', queue_seconds) as queue_seconds, 'I' as direction, queue_position, term_reason, comments, status, uniqueid From vicidial_closer_log $vicidial_closer_log_SQL and (user!='VDCL' $or_NANQUE_clause)";
|
|
|
|
if ($DB) {$HTML_output.="<B>$calls_stmt</B>";}
|
|
|
|
$calls_rslt=mysqli_query($link, $calls_stmt);
|
|
|
|
### VARIABLES ###
|
|
$total_calls=0;
|
|
$total_answered_calls=0;
|
|
$total_unanswered_calls=0;
|
|
$max_call_length=0;
|
|
$min_call_length=1000000;
|
|
$total_call_length=0;
|
|
$max_wait_time=0;
|
|
$min_wait_time=1000000;
|
|
$total_wait_time=0;
|
|
$total_position=0;
|
|
$max_position=0;
|
|
$min_position=1000000;
|
|
$agent_call_counts=array();
|
|
$transferred_counts=array();
|
|
$agent_call_lengths=array();
|
|
$queue_stats=array(); # campaign id breakdown BY ANSWERED CALLS
|
|
$term_reasons=array(); # ANSWERED CALLS ONLY
|
|
$call_directions=array(); # ANSWERED CALLS
|
|
$call_stints=array(); # ANSWERED CALLS
|
|
$agent_events=array(); # ANSWERED CALLS
|
|
$queue_positions=array("Untracked" => 0); # ANSWERED CALLS
|
|
$coverage="100%";
|
|
$coverage_wi="100%";
|
|
#################
|
|
|
|
### WITHIN-INTERVAL VARS ###
|
|
$total_calls_wi=0;
|
|
$total_answered_calls_wi=0;
|
|
$total_unanswered_calls_wi=0;
|
|
$max_call_length_wi=0;
|
|
$min_call_length_wi=1000000;
|
|
$total_call_length_wi=0;
|
|
$max_wait_time_wi=0;
|
|
$min_wait_time_wi=1000000;
|
|
$total_wait_time_wi=0;
|
|
$total_position_wi=0;
|
|
$max_position_wi=0;
|
|
$min_position_wi=1000000;
|
|
$agent_stats_wi=array();
|
|
############################
|
|
|
|
$uniqueid_array=array();
|
|
|
|
while ($calls_row=mysqli_fetch_array($calls_rslt))
|
|
{
|
|
$total_calls++;
|
|
if ($calls_row["direction"]=="O")
|
|
{
|
|
$total_outbound_calls++;
|
|
}
|
|
else
|
|
{
|
|
$total_inbound_calls++;
|
|
}
|
|
# print "$total_call_length + $calls_row[length_in_sec] = ";
|
|
$total_call_length+=$calls_row["length_in_sec"];
|
|
# print "$total_call_length<BR>\n";
|
|
$total_wait_time+=$calls_row["queue_seconds"];
|
|
$stint=1;
|
|
|
|
if (preg_match('/VDAD|VDCL/', $calls_row["user"]))
|
|
{
|
|
/* IRRELEVANT
|
|
if (preg_match('/^DROP$|TIMEOT|WAITTO/', $calls_row["status"]))
|
|
{
|
|
$total_unanswered_calls++;
|
|
if ($calls_row["direction"]=="O")
|
|
{
|
|
$unanswered_outbound_calls++;
|
|
}
|
|
else
|
|
{
|
|
$unanswered_inbound_calls++;
|
|
}
|
|
$call_was_answered=0;
|
|
}
|
|
else
|
|
{
|
|
# DO NOTHING FOR NANQUE - dunno why but phone 4698254386 shows only under one rep despite call length
|
|
}
|
|
*/
|
|
}
|
|
else
|
|
{
|
|
array_push($uniqueid_array, $calls_row["uniqueid"]);
|
|
$total_answered_calls++;
|
|
if ($calls_row["direction"]=="O")
|
|
{
|
|
$answered_outbound_calls++;
|
|
}
|
|
else
|
|
{
|
|
$answered_inbound_calls++;
|
|
}
|
|
$call_was_answered=1;
|
|
|
|
$transferred_counts["$transfer_status"]++;
|
|
|
|
# Use full name here so we can sort in the 'Agents on queue' section painlessly.
|
|
$agent_full_name=$fullname_info["$calls_row[user]"];
|
|
$agent_call_counts["$agent_full_name"]++;
|
|
$agent_call_lengths["$agent_full_name"]+=$calls_row["length_in_sec"];
|
|
|
|
# Events?
|
|
$agent_events["$calls_row[user]"][0]=0;
|
|
$agent_events["$calls_row[user]"][1]=0;
|
|
|
|
$term_reasons["$calls_row[term_reason]"]++;
|
|
|
|
$queue_stats["$calls_row[campaign_id]"]++;
|
|
|
|
if ($calls_row["direction"]=="O") {$call_directions["Outbound calls"]++;} else {$call_directions["Inbound calls"]++;}
|
|
|
|
$call_stints["$stint"]++;
|
|
|
|
$total_position+=$calls_row["queue_position"];
|
|
$queue_positions["$calls_row[queue_position]"]++;
|
|
}
|
|
|
|
if ($calls_row["length_in_sec"]>$max_call_length && $call_was_answered) {$max_call_length=$calls_row["length_in_sec"];}
|
|
if ($calls_row["length_in_sec"]<$min_call_length && $call_was_answered) {$min_call_length=$calls_row["length_in_sec"];}
|
|
|
|
if ($calls_row["queue_seconds"]>$max_wait_time && $call_was_answered) {$max_wait_time=$calls_row["queue_seconds"];}
|
|
if ($calls_row["queue_seconds"]<$min_wait_time && $call_was_answered) {$min_wait_time=$calls_row["queue_seconds"];}
|
|
|
|
if ($calls_row["queue_position"]>$max_position) {$max_position=$calls_row["queue_position"];}
|
|
if ($calls_row["queue_position"]<$min_position) {$min_position=$calls_row["queue_position"];}
|
|
|
|
### FILTER FOR FULLY WITHIN-INTERVAL CALLS, SHOULD BE EXACTLY THE SAME (FOR NOW)
|
|
if ($calls_row["within_interval"])
|
|
{
|
|
$total_calls_wi++;
|
|
$total_call_length_wi+=$calls_row["length_in_sec"];
|
|
$total_wait_time_wi+=$calls_row["queue_seconds"];
|
|
$total_position_wi+=$calls_row["queue_position"];
|
|
|
|
if (preg_match('/VDAD|VDCL/', $calls_row["user"]) && preg_match('/^DROP$|TIMEOT|WAITTO/', $calls_row["status"]))
|
|
{
|
|
$total_unanswered_calls_wi++;
|
|
}
|
|
else
|
|
{
|
|
$total_answered_calls_wi++;
|
|
}
|
|
|
|
if ($calls_row["length_in_sec"]>$max_call_length_wi) {$max_call_length_wi=$calls_row["length_in_sec"];}
|
|
if ($calls_row["length_in_sec"]<$min_call_length_wi) {$min_call_length_wi=$calls_row["length_in_sec"];}
|
|
|
|
if ($calls_row["queue_seconds"]>$max_wait_time_wi && $call_was_answered) {$max_wait_time_wi=$calls_row["queue_seconds"];}
|
|
if ($calls_row["queue_seconds"]<$min_wait_time_wi && $call_was_answered) {$min_wait_time_wi=$calls_row["queue_seconds"];}
|
|
|
|
if ($calls_row["queue_position"]>$max_position_wi) {$max_position_wi=$calls_row["queue_position"];}
|
|
if ($calls_row["queue_position"]<$min_position_wi) {$min_position_wi=$calls_row["queue_position"];}
|
|
}
|
|
}
|
|
|
|
$average_call_length=sprintf("%.1f", $total_call_length/$total_answered_calls); # Total calls instead?
|
|
$average_wait_time=sprintf("%.1f", $total_wait_time/$total_answered_calls); # Total calls instead?
|
|
$average_position=sprintf("%.1f", $total_position/$total_answered_calls);
|
|
$total_call_length_fmt=sprintf("%.1f", ($total_call_length/3600));
|
|
$total_wait_time_fmt=sprintf("%.1f", ($total_wait_time/3600));
|
|
|
|
$average_call_length_wi=sprintf("%.1f", $total_call_length_wi/$total_answered_calls_wi); # Total calls instead?
|
|
$average_wait_time_wi=sprintf("%.1f", $total_wait_time_wi/$answered_call_wis); # Total calls instead?
|
|
$average_position_wi=sprintf("%.1f", $total_position_wi/$total_answered_calls_wi);
|
|
$total_call_length_fmt_wi=sprintf("%.1f", ($total_call_length_wi/3600));
|
|
$total_wait_time_fmt_wi=sprintf("%.1f", ($total_wait_time_wi/3600));
|
|
|
|
# Wipe unadjusted variables (i.e. no records)
|
|
$min_call_length=($min_call_length==1000000 ? "0" : $min_call_length);
|
|
$min_wait_time=($min_wait_time==1000000 ? "0" : $min_wait_time);
|
|
$min_position=($min_position==1000000 ? "0" : $min_position);
|
|
$min_call_length_wi=($min_call_length_wi==1000000 ? "0" : $min_call_length_wi);
|
|
$min_wait_time_wi=($min_wait_time_wi==1000000 ? "0" : $min_wait_time_wi);
|
|
$min_position_wi=($min_position_wi==1000000 ? "0" : $min_position_wi);
|
|
|
|
$HTML_output.="<BR><h2 class='rpt_header'>"._QXZ("All calls")."</h2>";
|
|
$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'>";
|
|
$HTML_output.="<table width='100%' id='rpt_table'>";
|
|
$HTML_output.="<tr class='standard_font bold'>";
|
|
$HTML_output.="<th>"._QXZ("All calls").":</th>";
|
|
$HTML_output.="<th> </th>";
|
|
$HTML_output.="</tr>\n";
|
|
$HTML_output.="<tr>";
|
|
$HTML_output.="<td>"._QXZ("N. calls answered by operators").":</td>";
|
|
$HTML_output.="<td>".$total_answered_calls."</td>";
|
|
$HTML_output.="</tr>\n";
|
|
$HTML_output.="<tr>";
|
|
$HTML_output.="<td>"._QXZ("Average call length").":</td>";
|
|
$HTML_output.="<td>".$average_call_length." s.</td>";
|
|
$HTML_output.="</tr>\n";
|
|
$HTML_output.="<tr>";
|
|
$HTML_output.="<td>"._QXZ("Min call length").":</td>";
|
|
$HTML_output.="<td>".($min_call_length>=3600 ? floor($min_call_length/3600).":" : "").gmdate("i:s", $min_call_length)."</td>";
|
|
$HTML_output.="</tr>\n";
|
|
$HTML_output.="<tr>";
|
|
$HTML_output.="<td>"._QXZ("Max call length").":</td>";
|
|
$HTML_output.="<td>".($max_call_length>=3600 ? floor($max_call_length/3600).":" : "").gmdate("i:s", $max_call_length)."</td>";
|
|
$HTML_output.="</tr>\n";
|
|
$HTML_output.="<tr>";
|
|
$HTML_output.="<td>"._QXZ("Total call length").":</td>";
|
|
$HTML_output.="<td>".$total_call_length_fmt." H</td>";
|
|
$HTML_output.="</tr>\n";
|
|
$HTML_output.="<tr>";
|
|
$HTML_output.="<td>"._QXZ("Average call waiting time").":</td>";
|
|
$HTML_output.="<td>".$average_wait_time." s</td>";
|
|
$HTML_output.="</tr>\n";
|
|
$HTML_output.="<tr>";
|
|
$HTML_output.="<td>"._QXZ("Min waiting time").":</td>";
|
|
$HTML_output.="<td>".($min_wait_time>=3600 ? floor($min_wait_time/3600).":" : "").gmdate("i:s", $min_wait_time)."</td>";
|
|
$HTML_output.="</tr>\n";
|
|
$HTML_output.="<tr>";
|
|
$HTML_output.="<td>"._QXZ("Max waiting time").":</td>";
|
|
$HTML_output.="<td>".($max_wait_time>=3600 ? floor($max_wait_time/3600).":" : "").gmdate("i:s", $max_wait_time)."</td>";
|
|
$HTML_output.="</tr>\n";
|
|
$HTML_output.="<tr>";
|
|
$HTML_output.="<td>"._QXZ("Total waiting time").":</td>";
|
|
$HTML_output.="<td>".$total_wait_time_fmt." H</td>";
|
|
$HTML_output.="</tr>\n";
|
|
$HTML_output.="<tr>";
|
|
$HTML_output.="<td>"._QXZ("Average initial position").":</td>";
|
|
$HTML_output.="<td>".$average_position."</td>";
|
|
$HTML_output.="</tr>\n";
|
|
$HTML_output.="<tr>";
|
|
$HTML_output.="<td>"._QXZ("Min initial position").":</td>";
|
|
$HTML_output.="<td>".$min_position."</td>";
|
|
$HTML_output.="</tr>\n";
|
|
$HTML_output.="<tr>";
|
|
$HTML_output.="<td>"._QXZ("Max initial position").":</td>";
|
|
$HTML_output.="<td>".$max_position."</td>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
### Commented out 5/19/22 - not needed
|
|
### $HTML_output.="<tr>";
|
|
### $HTML_output.="<td>Coverage:</td>";
|
|
### $HTML_output.="<td>".$coverage."</td>";
|
|
### $HTML_output.="</tr>\n";
|
|
|
|
$HTML_output.="<tr class='export_row'>";
|
|
# $HTML_output.="<td colspan='2' class='export_row_cell'>"._QXZ("Export as")."...<a href=\"".$PHP_SELF."?download_rpt=all_calls\" title=\"Export as a CSV file\" class=\"uk-icon\">CSV</a></td>";
|
|
$HTML_output.="<td class='export_row_cell' colspan='2'>"._QXZ("Export as")."...<input type='button' class='download_button' onClick=\"DownloadReport('STATS', 'all_calls')\" title=\"Export as a CSV file\" value='CSV'></td>";
|
|
$HTML_output.="</tr>\n";
|
|
$HTML_output.="</table>";
|
|
|
|
$CSV_output["all_calls"]="\""._QXZ("All calls")."\",\"\"\n";
|
|
$CSV_output["all_calls"].="\""._QXZ("N. calls answered by operators").":\",\"$total_answered_calls\"\n";
|
|
$CSV_output["all_calls"].="\""._QXZ("Average call length").":\",\"$average_call_length s.\"\n";
|
|
$CSV_output["all_calls"].="\""._QXZ("Min call length").":\",\"".($min_call_length>=3600 ? floor($min_call_length/3600).":" : "").gmdate("i:s", $min_call_length)."\"\n";
|
|
$CSV_output["all_calls"].="\""._QXZ("Max call length").":\",\"".($max_call_length>=3600 ? floor($max_call_length/3600).":" : "").gmdate("i:s", $max_call_length)."\"\n";
|
|
$CSV_output["all_calls"].="\""._QXZ("Total call length").":\",\"".$total_call_length_fmt." H\"\n";
|
|
$CSV_output["all_calls"].="\""._QXZ("Average call waiting time").":\",\"".$average_wait_time." H\"\n";
|
|
$CSV_output["all_calls"].="\""._QXZ("Min waiting time").":\",\"".($min_wait_time>=3600 ? floor($min_wait_time/3600).":" : "").gmdate("i:s", $min_wait_time)."\"\n";
|
|
$CSV_output["all_calls"].="\""._QXZ("Max waiting time").":\",\"".($max_wait_time>=3600 ? floor($max_wait_time/3600).":" : "").gmdate("i:s", $max_wait_time)."\"\n";
|
|
$CSV_output["all_calls"].="\""._QXZ("Total waiting time").":\",\"".$total_wait_time_fmt." H\"\n";
|
|
$CSV_output["all_calls"].="\""._QXZ("Average initial position").":\",\"".$average_position."\"\n";
|
|
$CSV_output["all_calls"].="\""._QXZ("Min initial position").":\",\"".$min_position."\"\n";
|
|
$CSV_output["all_calls"].="\""._QXZ("Max initial position").":\",\"".$max_position."\"\n";
|
|
|
|
### Commented out 5/19/22 - not needed
|
|
### $CSV_output["all_calls"].="\"Coverage:\",\"".$coverage."\"\n";
|
|
######################
|
|
|
|
#### AGENTS ON QUEUE ####
|
|
switch ($sort_agents_on_queue)
|
|
{
|
|
case "ncalls":
|
|
$ncalls_sort_value="ncalls desc";
|
|
$agent_sort_value="agent";
|
|
$ncalls_char="↑";
|
|
$agent_char="";
|
|
asort($agent_call_counts);
|
|
break;
|
|
case "ncalls desc":
|
|
$ncalls_sort_value="ncalls";
|
|
$agent_sort_value="agent";
|
|
$ncalls_char="↓";
|
|
$agent_char="";
|
|
arsort($agent_call_counts);
|
|
break;
|
|
case "agent":
|
|
$ncalls_sort_value="ncalls";
|
|
$agent_sort_value="agent desc";
|
|
$ncalls_char="";
|
|
$agent_char="↑";
|
|
ksort($agent_call_counts, SORT_NATURAL | SORT_FLAG_CASE);
|
|
break;
|
|
case "agent desc":
|
|
$ncalls_sort_value="ncalls";
|
|
$agent_sort_value="agent";
|
|
$ncalls_char="";
|
|
$agent_char="↓";
|
|
krsort($agent_call_counts, SORT_NATURAL | SORT_FLAG_CASE);
|
|
break;
|
|
default:
|
|
$ncalls_sort_value="ncalls";
|
|
$agent_sort_value="agent";
|
|
$ncalls_char="";
|
|
$agent_char="";
|
|
ksort($agent_call_counts, SORT_NATURAL | SORT_FLAG_CASE);
|
|
break;
|
|
}
|
|
if (preg_match('/ desc$/', $sort_agents_on_queue))
|
|
{
|
|
$sort_char="↓";
|
|
$reverse_link=preg_replace('/ desc$/', '', $sort_agents_on_queue);
|
|
}
|
|
else
|
|
{
|
|
$sort_char="↑";
|
|
$reverse_link=$sort_agents_on_queue." desc";
|
|
}
|
|
$sort_agents_on_queue_preg=preg_replace('/ desc$/', '', $sort_agents_on_queue);
|
|
|
|
$HTML_output.="<BR><h2 class='rpt_header' name='aoq_anchor' id='aoq_anchor'>"._QXZ("Agents on queue").":</h2>";
|
|
$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'>";
|
|
$HTML_output.="<table border='0' cellpadding='0' cellspacing='0'>";
|
|
$HTML_output.="<tr><td width='60%'>";
|
|
$HTML_output.="<table width='100%' id='rpt_table'>";
|
|
$HTML_output.="<tr class='standard_font bold'>";
|
|
|
|
# $HTML_output.="<th><a class='header_link' name='aoq_sort_agent' id='aoq_sort_agent' href='".$PHP_SELF."?sort_agents_on_queue=".$agent_sort_value."#aoq_sort_agent'>"._QXZ("Agent")." ".$agent_char."</a></th>";
|
|
# $HTML_output.="<th><a class='header_link' name='aoq_sort_ncalls' id='aoq_sort_ncalls' href='".$PHP_SELF."?sort_agents_on_queue=".$ncalls_sort_value."#aoq_sort_ncalls'>"._QXZ("N. Calls")." ".$ncalls_char."</a></th>";
|
|
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("Agent").("agent"==$sort_agents_on_queue_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_agents_on_queue').value='".("agent"==$sort_agents_on_queue_preg ? "$reverse_link" : "agent")."'; this.form.action+='#aoq_anchor'; this.form.submit()\"></th>\n";
|
|
$HTML_output.="<th><input type='button' class='sort_button' value='"._QXZ("N. Calls").("ncalls"==$sort_agents_on_queue_preg ? " $sort_char" : "")."' onClick=\"javascript:document.getElementById('sort_agents_on_queue').value='".("ncalls"==$sort_agents_on_queue_preg ? "$reverse_link" : "ncalls")."'; this.form.action+='#aoq_anchor'; this.form.submit()\"></th>\n";
|
|
|
|
$HTML_output.="<th> </th>";
|
|
$HTML_output.="<th>...</th>";
|
|
$HTML_output.="<th>"._QXZ("Total call time")."</th>";
|
|
$HTML_output.="<th>"._QXZ("Average call time")."</th>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
$CSV_output["agents_on_queue"]="\""._QXZ("Agents on queue")."\"\n";
|
|
$CSV_output["agents_on_queue"].="\""._QXZ("Agent")."\",\""._QXZ("N. Calls")."\",\"\",\"...\",\""._QXZ("Total call time")."\",\""._QXZ("Average call time")."\"\n";
|
|
|
|
$highest_agent_call_count=max($agent_call_counts);
|
|
|
|
$agents_on_queue_graph_labels="[";
|
|
$agents_on_queue_graph_data="[";
|
|
$agents_on_queue_graph_bgcolor="["; # SAME FOR hoverBackgroundColor
|
|
$agents_on_queue_graph_hovborder="[";
|
|
$x=0;
|
|
foreach ($agent_call_counts as $agentName => $value)
|
|
{
|
|
$call_count_percent=sprintf("%.1f", (100*$value)/$total_answered_calls);
|
|
$agent_total_call_length=$agent_call_lengths["$agentName"];
|
|
$agent_total_call_length_fmt=($agent_total_call_length>=3600 ? floor($agent_total_call_length/3600).":" : "").gmdate("i:s", $agent_total_call_length);
|
|
$agent_avg_call_length=round($agent_total_call_length/$value);
|
|
$agent_avg_call_length_fmt=($agent_avg_call_length>=3600 ? floor($agent_avg_call_length/3600).":" : "").gmdate("i:s", $agent_avg_call_length);
|
|
|
|
$HTML_output.="<tr class='standard_font rpt_background_".($x%2)."'>";
|
|
$HTML_output.="<td>".$agentName."</td>";
|
|
$HTML_output.="<td>".$value."</td>";
|
|
$HTML_output.="<td>".$call_count_percent." %</td>";
|
|
$HTML_output.="<td width='200'><img src='images/shade-histo.gif' height='10' width='".((100*$value)/$highest_agent_call_count)."%'></td>";
|
|
$HTML_output.="<td>".$agent_total_call_length_fmt."</td>";
|
|
$HTML_output.="<td>".$agent_avg_call_length_fmt."</td>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
$CSV_output["agents_on_queue"].="\"".$agentName."\",\"".$value."\",\"".$call_count_percent." %\",\"\",\"".$agent_total_call_length_fmt."\",\"".$agent_avg_call_length_fmt."\"\n";
|
|
|
|
$agents_on_queue_graph_labels.="\"$agentName\",";
|
|
$agents_on_queue_graph_data.="\"$value\",";
|
|
$agents_on_queue_graph_bgcolor.="\"".$background_colors[$x]."\",";
|
|
$agents_on_queue_graph_hovborder.="\"".$border_colors[$x]."\",";
|
|
|
|
$x++;
|
|
}
|
|
$agents_on_queue_graph_labels=preg_replace('/,$/', '', $agents_on_queue_graph_labels)."]";
|
|
$agents_on_queue_graph_data=preg_replace('/,$/', '', $agents_on_queue_graph_data)."]";
|
|
$agents_on_queue_graph_bgcolor=preg_replace('/,$/', '', $agents_on_queue_graph_bgcolor)."]";
|
|
$agents_on_queue_graph_hovborder=preg_replace('/,$/', '', $agents_on_queue_graph_hovborder)."]";
|
|
|
|
$HTML_output.="<tr class='export_row'>";
|
|
# $HTML_output.="<td colspan='6' class='export_row_cell'>"._QXZ("Export as")."...<a href=\"".$PHP_SELF."?download_rpt=agents_on_queue&sort_agents_on_queue=".$sort_agents_on_queue."\" title=\"Export as a CSV file\" class=\"uk-icon\">CSV</a></td>";
|
|
$HTML_output.="<td colspan='6' class='export_row_cell'>"._QXZ("Export as")."...<input type='button' class='download_button' onClick=\"DownloadReport('STATS', 'agents_on_queue')\" title=\"Export as a CSV file\" value='CSV'><input type='hidden' name='sort_agents_on_queue' value='$sort_agents_on_queue'></td>";
|
|
$HTML_output.="</tr>\n";
|
|
$HTML_output.="</table>";
|
|
$HTML_output.="</td><td width='*' align='center' valign='top'>";
|
|
$HTML_output.="<div class=\"chart-container\" style=\"height:80vh; width:80vh\"><canvas id='agents_on_queue_display' role=\"img\"> </canvas></div>";
|
|
$HTML_output.="</td></tr></table>";
|
|
$HTML_output.="<input type='hidden' name='sort_agents_on_queue' id='sort_agents_on_queue' value='sort_agents_on_queue'>";
|
|
######################
|
|
|
|
#### SERVICE LEVEL ####
|
|
$HTML_output.="<BR><h2 class='rpt_header'>"._QXZ("Service Level Agreement (inbound calls only)").":</h2>";
|
|
$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'>";
|
|
$HTML_output.="<table border='0' cellpadding='0' cellspacing='0'>";
|
|
$HTML_output.="<tr><td width='60%'>";
|
|
$HTML_output.="<table width='100%' id='rpt_table'>";
|
|
$HTML_output.="<tr class='standard_font bold'>";
|
|
$HTML_output.="<th>"._QXZ("Answer")."</th>";
|
|
$HTML_output.="<th>"._QXZ("N. Calls")."</th>";
|
|
$HTML_output.="<th>"._QXZ("Delta")."</th>";
|
|
$HTML_output.="<th>"._QXZ("Percent")."</th>";
|
|
$HTML_output.="<th>"._QXZ("Of Offered")."</th>";
|
|
$HTML_output.="<th>...</th>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
$CSV_output["service_level_agreement"]="\""._QXZ("Service Level Agreement (inbound calls only)").\"\n";
|
|
$CSV_output["service_level_agreement"].="\""._QXZ("Answer").\",\""._QXZ("N. Calls").\",\""._QXZ("Delta").\",\""._QXZ("Percent").\",\""._QXZ("Of Offered").\",\"...\"\n";
|
|
|
|
# $SLA_query is in VERM_global_vars.inc
|
|
$svc_lvl_stmt="select $SLA_query from vicidial_closer_log $vicidial_closer_log_SQL and (user!='VDCL')"; # and campaign_id in ($ingroup_str) and user in ('VDCL', $user_str)
|
|
$svc_lvl_rslt=mysqli_query($link, $svc_lvl_stmt);
|
|
if ($DB) {$HTML_output.="<B>$svc_lvl_stmt</B>";}
|
|
$svc_lvl_row=mysqli_fetch_assoc($svc_lvl_rslt);
|
|
#print_r($svc_lvl_row);
|
|
# {
|
|
# print "$interval - $sum\n";
|
|
# }
|
|
|
|
$service_level_agreement_graph_labels="[";
|
|
$service_level_agreement_graph_delta_data="[";
|
|
$service_level_agreement_graph_delta_bgcolor="["; # SAME FOR hoverBackgroundColor
|
|
$service_level_agreement_graph_delta_hovborder="[";
|
|
$service_level_agreement_graph_percent_data="[";
|
|
$service_level_agreement_graph_percent_bgcolor="["; # SAME FOR hoverBackgroundColor
|
|
$service_level_agreement_graph_percent_hovborder="[";
|
|
|
|
$x=0;
|
|
foreach($svc_lvl_row as $interval => $sum)
|
|
{
|
|
$int_name=ucwords(preg_replace("/_/", " ", $interval));
|
|
if ($prev_int) {$delta="+ ".($sum-$prev_int);} else {$delta=" ";}
|
|
|
|
$HTML_output.="<tr class='standard_font rpt_background_".($x%2)."'>";
|
|
$HTML_output.="<td>$int_name "._QXZ("seconds").:</td>";
|
|
$HTML_output.="<td>".$sum."</td>";
|
|
$HTML_output.="<td align='right'><i>$delta</i> </td>";
|
|
$HTML_output.="<td align='right'>".sprintf("%.1f", ((100*$sum)/$answered_inbound_calls))." %</td>";
|
|
$HTML_output.="<td align='right'>".sprintf("%.1f", ((100*$sum)/$total_inbound_calls))." %</td>";
|
|
$HTML_output.="<td width='200'><img src='images/shade-histo.gif' height='10' width='".((100*$sum)/$answered_inbound_calls)."%'></td>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
$CSV_output["service_level_agreement"].="\"$int_name seconds:\",\"$sum\",\"$delta\",\"".sprintf("%.1f", ((100*$sum)/$answered_inbound_calls))." %\",\"".sprintf("%.1f", ((100*$sum)/$total_inbound_calls))." %\"\n";
|
|
|
|
$service_level_agreement_graph_labels.="\"$int_name\",";
|
|
$service_level_agreement_graph_delta_data.="\"".($prev_int ? ($sum-$prev_int) : "0")."\",";
|
|
$service_level_agreement_graph_delta_bgcolor.="\"#33CCCC\",";
|
|
$service_level_agreement_graph_delta_hovborder.="\"#66FFFF\",";
|
|
$service_level_agreement_graph_percent_data.="\"".sprintf("%.1f", ((100*$sum)/$answered_inbound_calls))."\",";
|
|
$service_level_agreement_graph_percent_bgcolor.="\"#FFCC66\",";
|
|
$service_level_agreement_graph_percent_hovborder.="\"#FFFF99\",";
|
|
|
|
$prev_int=$sum;
|
|
$x++;
|
|
}
|
|
|
|
$service_level_agreement_graph_labels=preg_replace('/,$/', '', $service_level_agreement_graph_labels)."]";
|
|
$service_level_agreement_graph_delta_data=preg_replace('/,$/', '', $service_level_agreement_graph_delta_data)."]";
|
|
$service_level_agreement_graph_delta_bgcolor=preg_replace('/,$/', '', $service_level_agreement_graph_delta_bgcolor)."]";
|
|
$service_level_agreement_graph_delta_hovborder=preg_replace('/,$/', '', $service_level_agreement_graph_delta_hovborder)."]";
|
|
$service_level_agreement_graph_percent_data=preg_replace('/,$/', '', $service_level_agreement_graph_percent_data)."]";
|
|
$service_level_agreement_graph_percent_bgcolor=preg_replace('/,$/', '', $service_level_agreement_graph_percent_bgcolor)."]";
|
|
$service_level_agreement_graph_percent_hovborder=preg_replace('/,$/', '', $service_level_agreement_graph_percent_hovborder)."]";
|
|
|
|
$HTML_output.="<tr class='export_row'>";
|
|
# $HTML_output.="<td class='export_row_cell' colspan='6'>"._QXZ("Export as")."...<a href=\"".$PHP_SELF."?download_rpt=service_level_agreement\" title=\"Export as a CSV file\" class=\"uk-icon\">CSV</a></td>";
|
|
$HTML_output.="<td colspan='2' class='export_row_cell'>"._QXZ("Export as")."...<input type='button' class='download_button' onClick=\"DownloadReport('STATS', 'service_level_agreement')\" title=\"Export as a CSV file\" value='CSV'></td>";
|
|
$HTML_output.="</tr>\n";
|
|
$HTML_output.="</table>";
|
|
$HTML_output.="</td><td width='*' align='center' valign='top'>";
|
|
$HTML_output.="<div class=\"chart-container\" style=\"height:80vh; width:80vh\"><canvas id='service_level_agreement_display' role=\"img\"> </canvas></div>";
|
|
$HTML_output.="</td></tr></table>";
|
|
######################
|
|
|
|
############ ALL UNANSWERED CALLLS ###########
|
|
##############################################
|
|
|
|
|
|
#### DISCONNECTIONS ###
|
|
$HTML_output.="<BR><h2 class='rpt_header'>"._QXZ("Disconnection causes").":</h2>";
|
|
$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'>";
|
|
$HTML_output.="<table border='0' cellpadding='0' cellspacing='5'>";
|
|
$HTML_output.="<tr><td width='60%'>";
|
|
$HTML_output.="<table width='100%' id='rpt_table'>";
|
|
$HTML_output.="<tr class='standard_font bold'>";
|
|
$HTML_output.="<th>"._QXZ("Cause")."</th>";
|
|
$HTML_output.="<th>"._QXZ("N. Calls")."</th>";
|
|
$HTML_output.="<th> </th>";
|
|
$HTML_output.="<th>...</th>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
$CSV_output["disconnection_causes"]="\""._QXZ("Disconnection causes").":\"\n";
|
|
$CSV_output["disconnection_causes"].="\""._QXZ("Cause")."\",\""._QXZ("N. Calls")."\",\"\",\"...\"\n";
|
|
|
|
$disconnection_causes_graph_labels="[";
|
|
$disconnection_causes_graph_data="[";
|
|
$disconnection_causes_graph_bgcolor="["; # SAME FOR hoverBackgroundColor
|
|
$disconnection_causes_graph_hovborder="[";
|
|
|
|
$max_term_reason=max($term_reasons);
|
|
$x=0;
|
|
foreach ($term_reasons as $reason => $value)
|
|
{
|
|
$term_reason_pct=sprintf("%.1f", (100*$value)/$total_answered_calls);
|
|
$HTML_output.="<tr class='standard_font rpt_background_".($x%2)."'>";
|
|
$HTML_output.="<td class='rpt_cell'>".$reason."</td>";
|
|
$HTML_output.="<td class='rpt_cell'>".$value."</td>";
|
|
$HTML_output.="<td class='rpt_cell'>".$term_reason_pct." %</td>";
|
|
$HTML_output.="<td class='rpt_cell' width='200'><img src='images/shade-histo.gif' height='10' width='".(100*($value/$max_term_reason))."%'></td>";
|
|
$HTML_output.="</tr>\n";
|
|
|
|
$CSV_output["disconnection_causes"].="\"".$reason."\",\"".$value."\",\"".$term_reason_pct." %\"\n";
|
|
|
|
$disconnection_causes_graph_labels.="\"$reason\",";
|
|
$disconnection_causes_graph_data.="\"$value\",";
|
|
$disconnection_causes_graph_bgcolor.="\"".$background_colors[$x]."\",";
|
|
$disconnection_causes_graph_hovborder.="\"".$border_colors[$x]."\",";
|
|
|
|
$x++;
|
|
}
|
|
$disconnection_causes_graph_labels=preg_replace('/,$/', '', $disconnection_causes_graph_labels)."]";
|
|
$disconnection_causes_graph_data=preg_replace('/,$/', '', $disconnection_causes_graph_data)."]";
|
|
$disconnection_causes_graph_bgcolor=preg_replace('/,$/', '', $disconnection_causes_graph_bgcolor)."]";
|
|
$disconnection_causes_graph_hovborder=preg_replace('/,$/', '', $disconnection_causes_graph_hovborder)."]";
|
|
|
|
$HTML_output.="<tr class='export_row'>";
|
|
# $HTML_output.="<td class='export_row_cell' colspan='4'>"._QXZ("Export as")."...<a href=\"".$PHP_SELF."?download_rpt=disconnection_causes\" title=\"Export as a CSV file\" class=\"uk-icon\">CSV</a></td>";
|
|
$HTML_output.="<td colspan='4' class='export_row_cell'>"._QXZ("Export as")."...<input type='button' class='download_button' onClick=\"DownloadReport('STATS', 'disconnection_causes')\" title=\"Export as a CSV file\" value='CSV'></td>";
|
|
$HTML_output.="</tr>\n";
|
|
$HTML_output.="</table>";
|
|
$HTML_output.="</td><td width='*' align='center' valign='top'>";
|
|
$HTML_output.="<div class=\"chart-container\" style=\"height:50vh; width:50vh\"><canvas id='disconnection_causes_display' role=\"img\"> </canvas></div>";
|
|
$HTML_output.="</td></tr></table>";
|
|
######################
|
|
|
|
|
|
$ACD_queue_counts=array();
|
|
$ACD_terminal_counts=array();
|
|
|
|
# ONLY COUNT ANSWERED CALLS
|
|
$stmt="select campaign_id, user, status, 0 as ring_time from vicidial_log $vicidial_log_SQL $and_NANQUE_clause UNION ALL select campaign_id, user, status, queue_seconds as ring_time from vicidial_closer_log $vicidial_closer_log_SQL $and_NANQUE_clause";
|
|
if ($DB) {$HTML_output.="<B>$stmt</B>";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
while ($row=mysqli_fetch_array($rslt))
|
|
{
|
|
$campaign_id=$row["campaign_id"];
|
|
$user=$row["user"];
|
|
$status=$row["status"];
|
|
$ring_time=$row["ring_time"];
|
|
|
|
if (preg_match('/VDAD|VDCL/', $user)) # && preg_match('/^DROP$|TIMEOT|WAITTO/', $status)
|
|
{
|
|
# UNANSWERED, DO NOTHING
|
|
$unanswered++;
|
|
}
|
|
else
|
|
{
|
|
$ACD_queue_counts["$campaign_id"]["calls"]++;
|
|
$ACD_queue_counts["$campaign_id"]["ring_time"]+=$ring_time;
|
|
|
|
$ACD_terminal_counts["$user"]["calls"]++;
|
|
$ACD_terminal_counts["$user"]["ring_time"]+=$ring_time;
|
|
}
|
|
}
|
|
|
|
ksort($ACD_queue_counts);
|
|
ksort($ACD_terminal_counts);
|
|
|
|
|
|
##### ACD ATTEMPTS BY TERMINAL #####
|
|
$HTML_output.="<BR><h2 class='rpt_header'>"._QXZ("ACD attempts by terminal").":</h2>";
|
|
$HTML_output.="<hr style='height:2px;border-width:0;color:#ddd;background-color:#ddd;margin-bottom: 2em;'>";
|
|
$HTML_output.="<table width='100%' id='details_table'>";
|
|
$HTML_output.="<tr><th>"._QXZ("Queue")."</th><th>"._QXZ("N. lost")."</th><th>"._QXZ("Avr ring")."</th><th>"._QXZ("Ring (s)")."</th><th>"._QXZ("N. Taken</th><th>"._QXZ("Avg ring")."</th><th>"._QXZ("Ring (s)")."</th></tr>";
|
|
|
|
$CSV_output["acd_attempts_by_terminal"]="\""._QXZ("Queue")."\",\""._QXZ("N. lost")."\",\""._QXZ("Avg ring")."\",\""._QXZ("Ring (s)")."\",\""._QXZ("N. Taken")."\",\""._QXZ("Avg ring")."\",\""._QXZ("Ring (s)")."\"\n";
|
|
$i=0;
|
|
foreach ($ACD_terminal_counts as $queue => $data)
|
|
{
|
|
if (!$data["lost_ring_time"] || !$data["lost"])
|
|
{
|
|
$avg_lost_time=" - ";
|
|
}
|
|
else
|
|
{
|
|
$avg_lost_time=round($data["lost_ring_time"]/$data["lost"]);
|
|
$avg_lost_time=($avg_lost_time>=3600 ? intval(floor($avg_lost_time/3600)).date(":i:s", $avg_lost_time) : intval(date("i", $avg_lost_time)).":".date("s", $avg_lost_time));
|
|
}
|
|
|
|
if (!$data["ring_time"] || !$data["calls"])
|
|
{
|
|
$avg_ring_time="0:00";
|
|
}
|
|
else
|
|
{
|
|
$avg_ring_time=round($data["ring_time"]/$data["calls"]);
|
|
$avg_ring_time=($avg_ring_time>=3600 ? intval(floor($avg_ring_time/3600)).date(":i:s", $avg_ring_time) : intval(date("i", $avg_ring_time)).":".date("s", $avg_ring_time));
|
|
}
|
|
|
|
$terminal=($terminal_names["$queue"]!="" ? $terminal_names["$queue"] : "($queue)");
|
|
$lost_time=($data["lost_ring_time"]>=3600 ? intval(floor($data["lost_ring_time"]/3600)).date(":i:s", $data["lost_ring_time"]) : intval(date("i", $data["lost_ring_time"])).":".date("s", $data["lost_ring_time"]));
|
|
$ring_time=($data["ring_time"]>=3600 ? intval(floor($data["ring_time"]/3600)).date(":i:s", $data["ring_time"]) : intval(date("i", $data["ring_time"])).":".date("s", $data["ring_time"]));
|
|
|
|
$CSV_output["acd_attempts_by_terminal"].="\"".$terminal."\",";
|
|
$CSV_output["acd_attempts_by_terminal"].="\"".(!$data["lost"] ? "0" : $data["lost"])."\",";
|
|
$CSV_output["acd_attempts_by_terminal"].="\"".$avg_lost_time."\",";
|
|
$CSV_output["acd_attempts_by_terminal"].="\"".$lost_time."\",";
|
|
$CSV_output["acd_attempts_by_terminal"].="\"".(!$data["calls"] ? "0" : $data["calls"])."\",";
|
|
$CSV_output["acd_attempts_by_terminal"].="\"".$avg_ring_time."\",";
|
|
$CSV_output["acd_attempts_by_terminal"].="\"".$ring_time."\",";
|
|
$CSV_output["acd_attempts_by_terminal"].="\n";
|
|
|
|
$HTML_output.="<tr>";
|
|
$HTML_output.="<td>".$terminal."</td>";
|
|
$HTML_output.="<td>".(!$data["lost"] ? "0": $data["lost"])."</td>";
|
|
$HTML_output.="<td>".$avg_lost_time."</td>";
|
|
$HTML_output.="<td>".$lost_time."</td>";
|
|
$HTML_output.="<td>".(!$data["calls"] ? "0" : $data["calls"])."</td>";
|
|
$HTML_output.="<td>".$avg_ring_time."</td>";
|
|
$HTML_output.="<td>".$ring_time."</td>";
|
|
$HTML_output.="</tr>";
|
|
}
|
|
$HTML_output.="<tr class='export_row'>";
|
|
# $HTML_output.="<td class='export_row_cell' colspan='7'>"._QXZ("Export as")."...<a href=\"".$PHP_SELF."?download_rpt=acd_attempts_by_terminal\" title=\"Export as a CSV file\" class=\"uk-icon\">CSV</a></td>";
|
|
$HTML_output.="<td class='export_row_cell' colspan='7'>"._QXZ("Export as")."...<input type='button' class='download_button' onClick=\"DownloadReport('STATS', 'acd_attempts_by_terminal')\" title=\"Export as a CSV file\" value='CSV'></td>";
|
|
$HTML_output.="</tr>";
|
|
$HTML_output.="</table><BR>";
|
|
#############################
|
|
|
|
if ($download_rpt)
|
|
{
|
|
$data_to_download=$CSV_output["$download_rpt"];
|
|
|
|
$FILE_TIME = date("Ymd-His");
|
|
$CSVfilename = "STATS_RPT_".$download_rpt."_".$FILE_TIME.".csv";
|
|
header('Content-type: application/octet-stream');
|
|
|
|
header("Content-Disposition: attachment; filename=\"$CSVfilename\"");
|
|
header('Expires: 0');
|
|
header('Cache-Control: must-revalidate, post-check=0, pre-check=0');
|
|
header('Pragma: public');
|
|
ob_clean();
|
|
flush();
|
|
|
|
echo "$data_to_download";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
# $stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
# if ($DB) {echo "|$stmt|\n";}
|
|
# $rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
|
|
}
|
|
|
|
echo $HTML_output;
|
|
|
|
?>
|
|
<script language='Javascript'>
|
|
var agents_on_queue_data = {
|
|
labels: <?php echo $agents_on_queue_graph_labels; ?>,
|
|
datasets: [
|
|
{
|
|
label: "",
|
|
fill: false,
|
|
data: <?php echo $agents_on_queue_graph_data; ?>,
|
|
backgroundColor: <?php echo $agents_on_queue_graph_bgcolor; ?>,
|
|
hoverBackgroundColor: <?php echo $agents_on_queue_graph_bgcolor; ?>,
|
|
hoverBorderColor: <?php echo $agents_on_queue_graph_hovborder; ?>,
|
|
hoverBorderWidth: 2,
|
|
tension: 0,
|
|
fillColor: "rgba(255,230,230,0.5)",
|
|
borderColor: "rgba(255,255,255,0.8)",
|
|
}
|
|
]
|
|
}
|
|
var agents_on_queue_canvas = document.getElementById("agents_on_queue_display");
|
|
var agents_on_queue_graph = new Chart(agents_on_queue_canvas, {type: 'pie', options: { plugins: {legend: { position: 'right', maxHeight:900, labels: {font:{size:10}} }}},
|
|
data: agents_on_queue_data});
|
|
|
|
var service_level_agreement_data = {
|
|
labels: <?php echo $service_level_agreement_graph_labels; ?>,
|
|
datasets: [
|
|
{
|
|
type: 'bar',
|
|
label: "Delta",
|
|
fill: false,
|
|
data: <?php echo $service_level_agreement_graph_delta_data; ?>,
|
|
backgroundColor: <?php echo $service_level_agreement_graph_delta_bgcolor; ?>,
|
|
hoverBackgroundColor: <?php echo $service_level_agreement_graph_delta_bgcolor; ?>,
|
|
hoverBorderColor: <?php echo $service_level_agreement_graph_delta_hovborder; ?>,
|
|
hoverBorderWidth: 2,
|
|
tension: 0,
|
|
order: 1
|
|
},
|
|
{
|
|
type: 'line',
|
|
label: "Percent",
|
|
fill: true,
|
|
data: <?php echo $service_level_agreement_graph_percent_data; ?>,
|
|
backgroundColor: "rgba(255,204,102,0.5)",
|
|
hoverBorderWidth: 2,
|
|
tension: 0,
|
|
fillColor: "rgba(255,204,102,0.5)",
|
|
borderColor: "rgba(255,204,102,0.8)",
|
|
pointBorderColor: "rgba(255,255,153,1)",
|
|
pointBackgroundColor: "#FF9",
|
|
pointHoverBackgroundColor: "rgba(255,255,153,0.75)",
|
|
pointHoverBorderColor: "rgba(255,255,153,1)",
|
|
order: 2
|
|
}
|
|
]
|
|
}
|
|
var service_level_agreement_canvas = document.getElementById("service_level_agreement_display");
|
|
var service_level_agreement_graph = new Chart(service_level_agreement_canvas, {options: { plugins: {legend: { position: 'right' }}},
|
|
data: service_level_agreement_data});
|
|
|
|
|
|
var disconnection_causes_data = {
|
|
labels: <?php echo $disconnection_causes_graph_labels; ?>,
|
|
datasets: [
|
|
{
|
|
label: "",
|
|
fill: false,
|
|
data: <?php echo $disconnection_causes_graph_data; ?>,
|
|
backgroundColor: <?php echo $disconnection_causes_graph_bgcolor; ?>,
|
|
hoverBackgroundColor: <?php echo $disconnection_causes_graph_bgcolor; ?>,
|
|
hoverBorderColor: <?php echo $disconnection_causes_graph_hovborder; ?>,
|
|
hoverBorderWidth: 2,
|
|
tension: 0,
|
|
fillColor: "rgba(255,230,230,0.5)",
|
|
borderColor: "rgba(255,255,255,0.8)",
|
|
}
|
|
]
|
|
}
|
|
var disconnection_causes_canvas = document.getElementById("disconnection_causes_display");
|
|
var disconnection_causes_graph = new Chart(disconnection_causes_canvas, {type: 'pie', options: { plugins: {legend: { position: 'right' }}},
|
|
data: disconnection_causes_data});
|
|
|
|
/*
|
|
var answered_calls_by_queue_data = {
|
|
labels: <?php echo $answered_calls_by_queue_graph_labels; ?>,
|
|
datasets: [
|
|
{
|
|
label: "",
|
|
fill: false,
|
|
data: <?php echo $answered_calls_by_queue_graph_data; ?>,
|
|
backgroundColor: <?php echo $answered_calls_by_queue_graph_bgcolor; ?>,
|
|
hoverBackgroundColor: <?php echo $answered_calls_by_queue_graph_bgcolor; ?>,
|
|
hoverBorderColor: <?php echo $answered_calls_by_queue_graph_hovborder; ?>,
|
|
hoverBorderWidth: 2,
|
|
tension: 0,
|
|
fillColor: "rgba(255,230,230,0.5)",
|
|
borderColor: "rgba(255,255,255,0.8)",
|
|
}
|
|
]
|
|
}
|
|
var answered_calls_by_queue_canvas = document.getElementById("answered_calls_by_queue_display");
|
|
var answered_calls_by_queue_graph = new Chart(answered_calls_by_queue_canvas, {type: 'pie', options: { plugins: {legend: { position: 'right' }}},
|
|
data: answered_calls_by_queue_data});
|
|
*/
|
|
|
|
</script>
|