mattf
ff4f1a06b5
Added campaign option to hide call log and call count data on the agent screen when viewing lead information Fixed minor AGI inbound bug for estimated hold time bug if there are no log records git-svn-id: svn://192.168.202.10@2107 3d104415-ff17-0410-8863-d5cf3c621b8a
69 lines
4.6 KiB
Plaintext
69 lines
4.6 KiB
Plaintext
NEW - New Lead - Lead has not been called, or cannot be called
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QUEUE - Lead To Be Called - Lead is about to be sent to an agent
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INCALL - Lead Being Called - Agent is talking to the lead
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DROP - Agent Not Available - Call was dropped while customer was waiting for an agent
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XDROP - Agent Not Available IN - Call was dropped while customer was waiting for an agent on an inbound call
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NA - No Answer AutoDial - Any outbound call that does not receive an Answer signal(or other signal) from the carrier. This can include ring-no-answer, disconnected, carrier congestion and other errors
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CALLBK - Call Back - Callback, both scheduled and non-scheduled
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CBHOLD - Call Back Hold - Scheduled ANYONE callback that has not hit it's trigger, or an AGENTONLY callback
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A - Answering Machine - Agent-defined Answering Machine
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AA - Answering Machine Auto - Dialer-defined Answering Machine
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AM - Answering Machine Sent to Mesg - AMD(Answering Machine Detection) call sent to a message to be played
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AL - Answering Machine Msg Played - AMD(Answering Machine Detection) call sent to a message and message has been played
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AMDXFR - Answering Machine Transfer to Call Menu or In-Group
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AFAX - Fax Machine Auto - Dialer-defined Fax Machine
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B - Busy - Agent-defined Busy signal
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AB - Busy Auto - Carrier-received Busy signal
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DC - Disconnected Number - Agent-Defined Disconnected number
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ADC - Disconnected Number Auto - Carrier-received Disconnected number
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DEC - Declined Sale - Agent-defined status
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DNC - DO NOT CALL - If defined, lead will also go in the VICIDIAL DNC list
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DNCL - DO NOT CALL Hopper Match - status of a lead that matches the phone number of a lead that has been placed in the VICIDIAL DNC list
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DNCC - DO NOT CALL Hopper Match Campaign- status of a lead that matches the phone number of a lead that has been placed in the VICIDIAL Campaign-specific DNC list for this Campaign
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SALE - Sale Made - Agent-defined status
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N - No Answer - Agent-defined status
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NI - Not Interested - Agent-defined status
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NP - No Pitch No Price - Agent-defined status
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PU - Call Picked Up - Status that a call is changed to as soon as the carrier has sent the Answer signal and before the call is sent on to an agent
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PM - Played Message - outbound broadcast or SURVEY campaign status for when a message has been played to the customer
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XFER - Call Transferred - Call has been sent from an agent to a Closer agent
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ERI - Agent Error - An agent has closed their browser before dispositioning a lead
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DONEM - Agent placed a manual dial phone call and then closed their browser before dispositioning a lead
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SVYEXT - Survey sent to Extension - Survey outbound campaign status only
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SVYVM - Survey sent to Voicemail - Survey outbound campaign status only
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SVYHU - Survey Hungup - Survey outbound campaign status only
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SVYREC - Survey sent to Record - Survey outbound campaign status only
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HXFER - Hold Recall Transfer to another in-group
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HOLDTO - Hold time option call termination on inbound call
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QVMAIL - Queue Abandon Voicemail Left
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RQXFER - Re-Queue Transfer back to agent
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CPDATB - Sangoma Call Progress Detection CPD All-Trunks-Busy
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CPDB - Sangoma Call Progress Detection CPD Busy
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CPDNA - Sangoma Call Progress Detection CPD No-Answer
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CPDREJ - Sangoma Call Progress Detection CPD Reject
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CPDINV - Sangoma Call Progress Detection CPD Invalid-Number
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CPDSUA - Sangoma Call Progress Detection CPD Service-Unavailable
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CPDSI - Sangoma Call Progress Detection CPD Sit-Intercept
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CPDSNC - Sangoma Call Progress Detection CPD Sit-No-Circuit
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CPDSR - Sangoma Call Progress Detection CPD Sit-Reorder
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CPDSUK - Sangoma Call Progress Detection CPD Sit-Unknown
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CPDSV - Sangoma Call Progress Detection CPD Sit-Vacant
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CPDUK - Sangoma Call Progress Detection CPD Unknown
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CPDERR - Sangoma Call Progress Detection CPD Error
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TIMEOT - Inbound call Drop Timeout, call waited until drop-seconds and was sent on to the drop action
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AFTHRS - Inbound after hours drop, call received outside of in-group call time
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NANQUE - Inbound no agent no queue drop, no agent logged in
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RAXFER - Remote Agent API transfer
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ALTNUM - Agent manual Dial Alternate number dialing, number dialed before final disposition
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DISPO - Agent in disposition screen when they closed their web browser wiithout selecting dispisition
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WAITTO - Wait time option call termination on inbound call
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PDROP - Pre-routing dropped call, call hung up the instant the Answer signal is received
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IVRXFR - Outbound drop to Call Menu
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SVYCLM - Survey sent to Call Menu - Survey outbound campaign status only
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MLINAT - Multi-Lead auto-alt-dial lead set to inactive
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MAXCAL - Max Calls drop from in-group
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LRERR - Outbound Local Channel Resolution Error
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QCFAIL - QC_FAIL_CALLBK
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LSMERG - Agent lead search old lead merge
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DISMX - Dispo Call Max Status
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