Rewrite WordPress cross-page links to site-relative paths

Content linked between pages using absolute WordPress URLs -- 100
occurrences across 39 files, many against wp.vicidial.com, the old
WordPress backend host that won't outlive this migration, the rest
against www.vicidial.com in ?page_id=N form.

The export now resolves those IDs against the published page/post set and
emits /slug (or /blog/slug) instead. All 100 resolved; links to
vicihost.com are a separate site and deliberately untouched.

Verified every internal href in the built output corresponds to a page
that actually exists -- no broken links.

Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>

scripts/export-wp.mjs

@@ -82,6 +82,32 @@ function rewriteImageUrls(html, fromDir) {
   );
 }
 
+// Content links between pages are stored as absolute WordPress URLs, many of them against
+// wp.vicidial.com -- the old WordPress backend host, which won't outlive this migration.
+// Turn them into site-relative paths. IDs with no published page/post behind them (deleted
+// pages, a stray revision) are left alone: they are already broken on the live site.
+function rewriteInternalLinks(html, linkMap, unresolved) {
+  return html.replace(
+    /https?:\/\/(?:www\.|wp\.)?vicidial\.(?:com|net)\/\?(?:page_id|p)=(\d+)/gi,
+    (match, id) => {
+      const target = linkMap.get(Number(id));
+      if (!target) {
+        unresolved.add(id);
+        return match;
+      }
+      return target;
+    }
+  );
+}
+
+async function buildLinkMap(conn) {
+  const [rows] = await conn.execute(
+    `SELECT ID, post_type, post_name FROM ${TABLE_PREFIX}posts
+     WHERE post_status = 'publish' AND post_type IN ('page', 'post')`
+  );
+  return new Map(rows.map((r) => [r.ID, r.post_type === 'post' ? `/blog/${r.post_name}` : `/${r.post_name}`]));
+}
+
 async function copyAttachments() {
   // Copy the whole uploads tree rather than just the 82 attachment rows: WordPress generates
   // multiple resized variants per image (e.g. "-1008x1024.png") that content <img> tags/srcsets
@@ -91,7 +117,7 @@ async function copyAttachments() {
   console.log(`Copied uploads tree to ${UPLOADS_DEST}`);
 }
 
-async function exportPostType(conn, postType, destDir, { attachmentPaths, thumbnails }) {
+async function exportPostType(conn, postType, destDir, { attachmentPaths, thumbnails, linkMap, unresolved }) {
   const [rows] = await conn.execute(
     `SELECT ID, post_title, post_name, post_date, post_content, post_excerpt
      FROM ${TABLE_PREFIX}posts WHERE post_type = ? AND post_status = 'publish' ORDER BY post_date DESC`,
@@ -107,6 +133,7 @@ async function exportPostType(conn, postType, destDir, { attachmentPaths, thumbn
       html = wpautop(html);
     }
     html = rewriteImageUrls(html, destDir);
+    html = rewriteInternalLinks(html, linkMap, unresolved);
     const markdown = turndown.turndown(html);
 
     let excerpt = fixLiteralNewlines(row.post_excerpt || '');
@@ -174,8 +201,15 @@ async function main() {
   const thumbnails = new Map(thumbRows.map((r) => [r.post_id, r.meta_value]));
 
   await copyAttachments();
-  await exportPostType(conn, 'page', PAGES_DEST, { attachmentPaths, thumbnails });
+  const linkMap = await buildLinkMap(conn);
-  await exportPostType(conn, 'post', POSTS_DEST, { attachmentPaths, thumbnails });
+  const unresolved = new Set();
+
+  await exportPostType(conn, 'page', PAGES_DEST, { attachmentPaths, thumbnails, linkMap, unresolved });
+  await exportPostType(conn, 'post', POSTS_DEST, { attachmentPaths, thumbnails, linkMap, unresolved });
+
+  if (unresolved.size) {
+    console.warn(`Left ${unresolved.size} link(s) pointing at WordPress IDs with no published page: ${[...unresolved].join(', ')}`);
+  }
   await exportNav(conn);
 
   await conn.end();

src/content/pages/about-us.md

@@ -3,7 +3,7 @@ title: "About"
 slug: "about-us"
 ---
 
-## [**Legal**](http://www.vicidial.com/?page_id=255)   -   [**Newsroom**](http://www.vicidial.com/?page_id=365) - [**Awards**](#awards) - [**Whitepaper**](https://www.vicidial.com/?page_id=656)
+## [**Legal**](/legal)   -   [**Newsroom**](/newsroom) - [**Awards**](#awards) - [**Whitepaper**](/vicidial-white-paper)
 
 ### The Vicidial Group:
 
@@ -11,7 +11,7 @@ The Vicidial Group was founded in 2007 to provide an array of professional produ
 
 ### Legal:
 
-For information on our licenses, our trademark policy and our privacy policy, [click here](http://www.vicidial.com/?page_id=255).
+For information on our licenses, our trademark policy and our privacy policy, [click here](/legal).
 
 ### Awards:
 

src/content/pages/accessories.md

@@ -9,4 +9,4 @@ slug: "accessories"
 
 **Channel Banks** -<br />Channel banks allow you to connect regular analog telephones up to VICIdial through a T1 port. Channel banks are very reliable and have no audio compression. Couple this with the ability to use inexpensive phones that you can source locally, and channel banks offer some of the lowest, long term pricing for connecting your agents. This is especially true in environments where the agents tend to be more destructive to their equipment.
 
-For more information and pricing details on the various accessories we offer please [contact us](http://wp.vicidial.com/?page_id=7).
+For more information and pricing details on the various accessories we offer please [contact us](/contact-us).

src/content/pages/amfeltec-corporation-announces-completion-of-its-line-of-system-timers.md

@@ -33,4 +33,4 @@ Amfeltec is a Canadian company. At its core is a small team of dedicated enginee
 
 The original creator and primary developer of VICIdial, Matt Florell, started the VICIdial Group along with several other VICIdial consultants, who had all been operating independently.
 
-To go back to the Newsroom, [click here](http://www.vicidial.com/?page_id=365).
+To go back to the Newsroom, [click here](/newsroom).

src/content/pages/cepstral-text-to-speech.md

@@ -7,6 +7,6 @@ slug: "cepstral-text-to-speech"
 
 The VICIdial Outbound survey auto-dialing features have built-in administrative utilities to allow for Cepstral to generate dynamic per-lead messages almost instantly once a customer picks up the line.
 
-For more information on Cepstral Text-to-Speech, [please contact us](http://www.vicidial.com/?page_id=7).
+For more information on Cepstral Text-to-Speech, [please contact us](/contact-us).
 
-To go back to the third-party add-ons page, [click here](http://www.vicidial.com/?page_id=312).
+To go back to the third-party add-ons page, [click here](/third-party-add-ons).

src/content/pages/consulting.md

@@ -7,15 +7,15 @@ The Vicidial Group offers a wide range of consulting and support solutions to fi
 
 We can help assist you with your support needs outside of VICIdial as well. We have experienced industry professionals that can help you with Asterisk, general Linux support, network services, customized programming, and numerous other areas requiring tech savvy know-how to get things done.
 
-[**VICIdial Training**](http://wp.vicidial.com/?page_id=219) -<br />Do you want to better understand how VICIdial works, or do you just want some help over the phone to get a specific feature working? Then take a look at our [Training options](http://wp.vicidial.com/?page_id=219). We also have some free tutorials available to help you get several popular softphones working with your system.
+[**VICIdial Training**](/training) -<br />Do you want to better understand how VICIdial works, or do you just want some help over the phone to get a specific feature working? Then take a look at our [Training options](/training). We also have some free tutorials available to help you get several popular softphones working with your system.
 
-[**Remote Installations**](http://wp.vicidial.com/?page_id=155) -<br />Our technicians can perform remote installations of VICIdial on servers located almost anywhere in the world.
+[**Remote Installations**](/remote-installations) -<br />Our technicians can perform remote installations of VICIdial on servers located almost anywhere in the world.
 
-[**Customizations**](http://wp.vicidial.com/?page_id=159) -<br />Is there a feature that you require in VICIdial? Have one of our highly trained developers build it in for you.
+[**Customizations**](/customization) -<br />Is there a feature that you require in VICIdial? Have one of our highly trained developers build it in for you.
 
-[**System Planning**](http://wp.vicidial.com/?page_id=164) -<br />Not quite sure how to build a VICIdial system that will meet your needs. Our technicians know the limits and requirements of each of the various components that make up a VICIdial cluster. With our assistance you can build a cluster capable of handling hundreds of agents and millions of calls a day.
+[**System Planning**](/system-planning) -<br />Not quite sure how to build a VICIdial system that will meet your needs. Our technicians know the limits and requirements of each of the various components that make up a VICIdial cluster. With our assistance you can build a cluster capable of handling hundreds of agents and millions of calls a day.
 
-[**Systems Intergration**](http://wp.vicidial.com/?page_id=167) -<br />Do you have an existing CRM or other system or application that needs to function hand in hand with VICIdial? Our developers have integrated VICIdial with many other applications, including customer in-house systems.
+[**Systems Intergration**](/integration) -<br />Do you have an existing CRM or other system or application that needs to function hand in hand with VICIdial? Our developers have integrated VICIdial with many other applications, including customer in-house systems.
 
 <br /><br />**Installation support** -<br />Installation support is available in as little or as much help as you desire. Our experienced technicians can help you from the initial operating system install all the way through to your handling your first call. We are even available after-hours to fit your unique needs through a supported service plan.
 
@@ -35,7 +35,7 @@ If you need guaranteed response times you will want to sign up for a service con
 
 If you do not have a service plan that covers the time when you are calling you can pay a jump-charge to receive immediate assistance. The jump-charge is based on the number of servers with VICIdial that you have installed and the time of call.
 
-<br /><br />**Getting Support** -<br />For emergency support please call one of our main numbers and choose the support option as this is the quickest way to reach a VICIdial Support Specialist. Our main numbers are +1-888-894-VICI (8424) or +1-863-393-9330. If you are an existing customer and you need non emergency support you should send an email to [**support@vicidial.com**](mailto:support@vicidial.com). Please email us and a VICIdial Support Specialist will be in contact with you as soon as possible. If you are not an existing customer and are in need of support or are interested in getting a support plan please [contact us](http://wp.vicidial.com/?page_id=7).
+<br /><br />**Getting Support** -<br />For emergency support please call one of our main numbers and choose the support option as this is the quickest way to reach a VICIdial Support Specialist. Our main numbers are +1-888-894-VICI (8424) or +1-863-393-9330. If you are an existing customer and you need non emergency support you should send an email to [**support@vicidial.com**](mailto:support@vicidial.com). Please email us and a VICIdial Support Specialist will be in contact with you as soon as possible. If you are not an existing customer and are in need of support or are interested in getting a support plan please [contact us](/contact-us).
 
 There is also free support available from the [VICIdial forums](http://www.vicidial.org/VICIDIALforum/), and there is quite a bit of useful information in the [VICIdial Wiki](http://wiki.vicidial.org/). If you think you have found a bug with VICIdial or you have a feature request submit it to our [VICIdial tracker](http://www.vicidial.org/VICIDIALmantis/).<br />Manuals
 

src/content/pages/customization.md

@@ -19,4 +19,4 @@ This is just a few of the things that can be added to VICIdial:
 
 And just because the feature you are looking for is something that might not benefit anyone else, does not mean that the Vicidial Group cannot assist you with it. By extending VICIdial in different directions it helps us to improve the flexibility of VICIdial.
 
-For more information about our customization service or to request a quote please [contact us](http://wp.vicidial.com/?page_id=7).
+For more information about our customization service or to request a quote please [contact us](/contact-us).

src/content/pages/demo-website-and-free-trial.md

@@ -11,6 +11,6 @@ To try our software out on your own hardware for free, click below to download o
 
 [**VICIbox ISO installer image**](http://vicibox.com/server/index.html)
 
-You can also take a look at some of our [**VICIdial Screenshots here**](http://www.vicidial.com/?page_id=502).
+You can also take a look at some of our [**VICIdial Screenshots here**](/vicidial-screenshots).
 
-If you have any questions about our VICIdial software, [please contact us](http://www.vicidial.com/?page_id=7).
+If you have any questions about our VICIdial software, [please contact us](/contact-us).

src/content/pages/dnc-com-integration.md

@@ -9,6 +9,6 @@ Included in the integration are filtering by your DNC.com lists and settings, as
 
 The cellphone filtering feature [is available through the VICIhost Hosted VICIdial service](http://www.vicihost.com/?page_id=219).
 
-For more information on DNC.com integration with VICIdial, [please contact us](http://www.vicidial.com/?page_id=7).
+For more information on DNC.com integration with VICIdial, [please contact us](/contact-us).
 
-To go back to the third-party add-ons page, [click here](http://www.vicidial.com/?page_id=312).
+To go back to the third-party add-ons page, [click here](/third-party-add-ons).

src/content/pages/enterprise-hardware.md

@@ -5,4 +5,4 @@ slug: "enterprise-hardware"
 
 The Vicidial Group's Enterprise line of certified VICIdial hardware is made with high quality, rack mountable SuperMirco cases and motherboards. They come with server grade processors, ECC RAM, and enterprise class SATA(Serial ATA) hard drives. Additionally the Serial ATA hard drives can be replaced with Serial attached SCSI(SAS) or Solid-State(SSD) drives, and remote management cards can be added as well. The hardware is specifically designed to handle as many as fifteen hundred(1,500) agents in a single dialing server cluster. The Enterprise line includes, several different database servers, dialing engines, webservers, and archival solutions. All Enterprise systems come with VICIdial pre-installed. We pre-configure the systems as much as possible for your environment before shipping them out to your location. This is to ensure as much of a turn key solution as possible.
 
-For more information and pricing details on our Enterprise line please [contact us](http://wp.vicidial.com/?page_id=7).
+For more information and pricing details on our Enterprise line please [contact us](/contact-us).

src/content/pages/hardware.md

@@ -5,8 +5,8 @@ slug: "hardware"
 
 The Vicidial Group offers two lines of VICIdial certified hardware. Our hardware lines are capable of meeting the needs of just about any size call center, functioning as an automated or manual outbound telephone dialer with inbound phone call handling as well as inbound email and website customer chat handling. They can accommodate centers from the small two man office all the way to the thousand seat contact center.
 
-[**SMB Hardware**](http://wp.vicidial.com/?page_id=173) -<br />Our SMB (Small to Medium Business) series is designed for small to medium contact centers. It is built with high quality hardware and comes in two form factors to fit just about any sized office. It can usually accommodate up to twenty five(25) outbound agents or forty(40) inbound agents.
+[**SMB Hardware**](/smb-hardware) -<br />Our SMB (Small to Medium Business) series is designed for small to medium contact centers. It is built with high quality hardware and comes in two form factors to fit just about any sized office. It can usually accommodate up to twenty five(25) outbound agents or forty(40) inbound agents.
 
-[**Enterprise Hardware**](http://wp.vicidial.com/?page_id=177) -<br />Our Enterprise series is designed for large contact centers or for centers where high capacity and high availability is key. It is built with enterprise grade hardware and packaged in standard rack mountable cases. It can accommodate up to one thousand(1,000) outbound agents or fifteen hundred(1,500) inbound agents.
+[**Enterprise Hardware**](/enterprise-hardware) -<br />Our Enterprise series is designed for large contact centers or for centers where high capacity and high availability is key. It is built with enterprise grade hardware and packaged in standard rack mountable cases. It can accommodate up to one thousand(1,000) outbound agents or fifteen hundred(1,500) inbound agents.
 
-[**Accessories**](http://wp.vicidial.com/?page_id=179) -<br />The Vicidial Group also offers a full line of accessories that work with VICIdial systems. This includes T1 interface cards, codec compression cards, channel banks and USB/PCIexpress timing devices.
+[**Accessories**](/accessories) -<br />The Vicidial Group also offers a full line of accessories that work with VICIdial systems. This includes T1 interface cards, codec compression cards, channel banks and USB/PCIexpress timing devices.

src/content/pages/integration.md

@@ -9,4 +9,4 @@ The Vicidial Group's development team has successfully integrated VICIdial with
 
 Do you have a custom built solution that needs to function hand in hand with VICIdial? The Vicidial Group can assist your developers with this integration, greatly speeding the process along. We can help your developers avoid pitfalls, as well as make suggestions that will save them time and frustration.
 
-To find out more about our integration service or to get a quote please [contact us](http://wp.vicidial.com/?page_id=7).
+To find out more about our integration service or to get a quote please [contact us](/contact-us).

src/content/pages/khomp-answering-machine-detection.md

@@ -11,4 +11,4 @@ Vicidial sends a SIP Invite to the KHOMP Gateway. Vicidial adds an X-HEADER to t
 
 [Click here to see the Installation document](http://vicidial.org/docs/KHOMP_Documentation.pdf)
 
-For more information, [contact us](http://www.vicidial.com/?page_id=7)
+For more information, [contact us](/contact-us)

src/content/pages/legal.md

@@ -3,8 +3,8 @@ title: "Legal"
 slug: "legal"
 ---
 
-VICIdial is released under an open-source license, this allows our customers to have full access to their system and modify the software as they need to. There are, however, limitations to what you can do with VICIdial legally. VICIdial, upto and including version 2.0.4.1, has been released under the GNU General Public License version 2 (GPLv2). All versions since then have been released under the GNU Affero General Public License version 2 (AGPLv2). The complete [GPLv2](http://wp.vicidial.com/?page_id=258) and [AGPLv2](http://wp.vicidial.com/?page_id=260) license text can be read on this website as well on the website of the [Free Software Foundation](http://www.fsf.org/) and in the Source code package.
+VICIdial is released under an open-source license, this allows our customers to have full access to their system and modify the software as they need to. There are, however, limitations to what you can do with VICIdial legally. VICIdial, upto and including version 2.0.4.1, has been released under the GNU General Public License version 2 (GPLv2). All versions since then have been released under the GNU Affero General Public License version 2 (AGPLv2). The complete [GPLv2](/gplv2-license) and [AGPLv2](/agplv2-license) license text can be read on this website as well on the website of the [Free Software Foundation](http://www.fsf.org/) and in the Source code package.
 
-VICIdial is a registered trademark in the United States and all countries that have trademark agreements with the United States. For details you can check the [United States Patent and Trademark Office](http://www.uspto.gov/). For information regarding the use of the VICIdial trademark, please consult our [trademark policy](http://wp.vicidial.com/?page_id=262) and [contact the Vicidial Group](http://wp.vicidial.com/?page_id=7).
+VICIdial is a registered trademark in the United States and all countries that have trademark agreements with the United States. For details you can check the [United States Patent and Trademark Office](http://www.uspto.gov/). For information regarding the use of the VICIdial trademark, please consult our [trademark policy](/trademark-policy) and [contact the Vicidial Group](/contact-us).
 
-Our website [Privacy Policy](http://www.vicidial.com/?page_id=495) can be found [here](http://www.vicidial.com/?page_id=495).
+Our website [Privacy Policy](/privacy-policy) can be found [here](/privacy-policy).

src/content/pages/netborder-call-progress-analysis-engine-integrates-with-vicidial-so-agents-can-spend-more-time-with-paying-customers.md

@@ -43,4 +43,4 @@ Founded in 1984, Sangoma Technologies Corporation is publicly traded on the TSX
 
 ViciDial® is a complete Open Source inbound and outbound call center suite. The agent interface is completely web-based and gives real-time information and functionality with nothing more than a web browser on the agent's client computer. The management interface is also web-based and offers the ability to view several real-time and summary reports as well as hundreds of detailed call handling and agent options and settings. ViciDial can function as an ACD for inbound calls or for calls coming from another ViciDial agent, and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone. There are currently over 700 installations of ViciDial in production in over 70 countries around the world, some with over 300 agent seats, and several with multiple locations. For more information about ViciDial, please go to www.vicidial.com or call +1 863-393-9330.
 
-To go back to the Newsroom, [click here](http://www.vicidial.com/?page_id=365).
+To go back to the Newsroom, [click here](/newsroom).

src/content/pages/newsroom.md

@@ -7,15 +7,15 @@ slug: "newsroom"
 
 *   [VICIdial Continues to Transform Contact Centers with New Features](https://www.hostingadvice.com/blog/vicidial-new-features-for-contact-centers/) (HostingAdvice.com)
 *   [VICIdial: An Open-Source Contact Center Solution with Exclusive Features](https://www.hostingadvice.com/blog/vicidial-is-an-open-source-contact-center/) (HostingAdvice.com)
-*   [VICIdial earns top ranks in 2021 reports from GetApp, SoftwareAdvice and Capterra](https://www.vicidial.com/?page_id=625)
+*   [VICIdial earns top ranks in 2021 reports from GetApp, SoftwareAdvice and Capterra](/vicidial-ranks-high-in-2021-lists-from-getapp-softwareadvice-and-capterra)
-*   [VICIdial placed on SoftwareAdvice’s 2018 FrontRunners List for Call Centers](http://www.vicidial.com/?page_id=530)
+*   [VICIdial placed on SoftwareAdvice’s 2018 FrontRunners List for Call Centers](/vicidial-placed-on-softwareadvices-frontrunners-list-for-call-centers)
-*   [VICIdial named to Insights Success 10 Most Innovative Contact Center Solution Providers List for 2018](http://www.vicidial.com/?page_id=553)
+*   [VICIdial named to Insights Success 10 Most Innovative Contact Center Solution Providers List for 2018](/vicidial-named-to-insights-success-10-most-innovative-contact-center-solution-providers-to-watch-in-2018)
-*   [VICIdial placed on GetApp's Top 20 List for Call Centers for 2018](http://www.vicidial.com/?page_id=540)
+*   [VICIdial placed on GetApp's Top 20 List for Call Centers for 2018](/vicidial-placed-on-getapps-top-20-list-for-call-centers)
-*   [VICIdial Declared a Top 20 Open-Source Solution Provider for 2017](http://www.vicidial.com/?page_id=544)
+*   [VICIdial Declared a Top 20 Open-Source Solution Provider for 2017](/vicidial-declared-a-top-20-open-source-solution-provider)
-*   [VICIdial placed on Gartner's SoftwareAdvice 2017 Leaders List for Call Centers](http://www.vicidial.com/?page_id=459)
+*   [VICIdial placed on Gartner's SoftwareAdvice 2017 Leaders List for Call Centers](/vicidial-placed-on-gartners-softwareadvice-leaders-list-for-call-centers)
 *   [VICIdial reviewed by FinancesOnline.com](https://reviews.financesonline.com/p/vicidial/)
-*   [VICIdial Declared One of the Most Promising Contact Center Technologies in 2016 by CIO Review Magazine](http://www.vicidial.com/?page_id=427)
+*   [VICIdial Declared One of the Most Promising Contact Center Technologies in 2016 by CIO Review Magazine](/vicidial-declared-one-of-the-most-promising-contact-center-technologies-in-2016-by-cio-review-magazine)
-*   [VICIdial partners with RankMiner and its “Customer Insight” & “Agent Insight” products to increase Call Center effectiveness.](http://www.vicidial.com/?page_id=373)
+*   [VICIdial partners with RankMiner and its “Customer Insight” & “Agent Insight” products to increase Call Center effectiveness.](/vicidial-partners-with-rankminer-and-its-customer-insight-agent-insight-products-to-increase-call-center-effectiveness)
-*   [AMFELTEC Corporation Announces Completion of its Line of System Timers](http://www.vicidial.com/?page_id=382)
+*   [AMFELTEC Corporation Announces Completion of its Line of System Timers](/amfeltec-corporation-announces-completion-of-its-line-of-system-timers)
-*   [VICIdial Wins Big With Sangoma Call Progress Analyzer](http://www.vicidial.com/?page_id=387)
+*   [VICIdial Wins Big With Sangoma Call Progress Analyzer](/vicidial-wins-big-with-sangoma-call-progress-analyzer)
-*   [NetBorder Call Progress Analysis Engine Integrates with VICIdial So Agents Can Spend More Time with Paying Customers](http://www.vicidial.com/?page_id=390)
+*   [NetBorder Call Progress Analysis Engine Integrates with VICIdial So Agents Can Spend More Time with Paying Customers](/netborder-call-progress-analysis-engine-integrates-with-vicidial-so-agents-can-spend-more-time-with-paying-customers)

src/content/pages/open-source.md

@@ -5,15 +5,15 @@ slug: "open-source"
 
 ### VICIdial Open-Source Contact Center Suite
 
-VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand(14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty five thousand(25,000) times in the last year alone. [![VICIDIAL\_20170428\_InboundForecastingReport](../../assets/uploads/2018/05/VICIDIAL_20170428_InboundForecastingReport-1024x1012.png)Click here to see screenshots](http://www.vicidial.com/?page_id=502) VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents as well as emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen(16) different languages, with options to make your own translations as well. For more information about the VICIdial Open-Source Contact Center Project, please visit:
+VICIdial is an enterprise class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand(14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty five thousand(25,000) times in the last year alone. [![VICIDIAL\_20170428\_InboundForecastingReport](../../assets/uploads/2018/05/VICIDIAL_20170428_InboundForecastingReport-1024x1012.png)Click here to see screenshots](/vicidial-screenshots) VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents as well as emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen(16) different languages, with options to make your own translations as well. For more information about the VICIdial Open-Source Contact Center Project, please visit:
 
-*   [VICIdial Whitepaper](http://www.vicidial.com/?page_id=656)
+*   [VICIdial Whitepaper](/vicidial-white-paper)
-*   [VICIdial Screenshots](http://www.vicidial.com/?page_id=502)
+*   [VICIdial Screenshots](/vicidial-screenshots)
-*   [The VICIdial features list](http://www.vicidial.com/?page_id=5)
+*   [The VICIdial features list](/features)
-*   [Third-party Add-Ons List](http://www.vicidial.com/?page_id=312)
+*   [Third-party Add-Ons List](/third-party-add-ons)
 *   [The VICIdial open source project page](http://www.vicidial.org)
-*   [The VICIdial mobile apps for Android and iOS devices](http://www.vicidial.com/?page_id=583)
+*   [The VICIdial mobile apps for Android and iOS devices](/the-vicidial-mobile-apps-for-android-and-ios)
-*   [The Admin website demo and free trial software](http://www.vicidial.com/?page_id=453)
+*   [The Admin website demo and free trial software](/demo-website-and-free-trial)
 *   [The VICIdial forums](http://www.vicidial.org/VICIDIALforum/)
 *   [The VICIdial wiki](http://wiki.vicidial.org/)
 *   [The VICIdial tracker](http://www.vicidial.org/VICIDIALmantis/) (for feature requests and bug reports).

src/content/pages/orecx-audio-and-screen-recording.md

@@ -5,6 +5,6 @@ slug: "orecx-audio-and-screen-recording"
 
 \[caption id="attachment\_352" align="aligncenter" width="600"\][![OrecX recording](../../assets/uploads/2016/03/OrecX_logo-600.png)](../../assets/uploads/2016/03/OrecX_logo-600.png) OrecX recording\[/caption\]Even though VICIdial can natively record phone calls, integration with the OrecX suite of recording utilities allows for recording of any VOIP phone calls on your network, as well as the option to record the agents' screens and have them tied to the lead that the agent is talking to.
 
-For more information about OrecX, [please contact us](http://www.vicidial.com/?page_id=7).
+For more information about OrecX, [please contact us](/contact-us).
 
-To go back to the third-party add-ons page, [click here](http://www.vicidial.com/?page_id=312).
+To go back to the third-party add-ons page, [click here](/third-party-add-ons).

src/content/pages/partners.md

@@ -31,7 +31,7 @@ There are other benefits to the Vicidial Partner Program depending on if you bec
 <br />*   Referrals from the Vicidial Group for customers that request a local consultant.
 <br />
 
-<br />For more information on becoming a Reseller or a Partner please [contact us](http://wp.vicidial.com/?page_id=7).
+<br />For more information on becoming a Reseller or a Partner please [contact us](/contact-us).
 
 <br />
 
@@ -138,7 +138,7 @@ web : [www.next2call.com](http://www.next2call.com)<br />email : sales (at) next
 
 ## Australia:
 
-<br />There are currently no Registered Partners in this region. For more information on becoming a Reseller or a Partner please **[contact us](http://wp.vicidial.com/?page_id=7)**.
+<br />There are currently no Registered Partners in this region. For more information on becoming a Reseller or a Partner please **[contact us](/contact-us)**.
 
 <br />
 
@@ -260,4 +260,4 @@ Integradial<br />Portugal 1184<br />Santiago de Chile, RM, 7500000<br />Contact
 
 The VICIdial Group maintains this page as a service to its Partners, who have been certified based on their technical ability in VICIdial and continued contribution on the VICIdial forums. The information presented on the Site is for informative purposes only and offers no guarantee on services provided by our Partners beyond the scope of VICIdial.
 
-If you have experienced any problems or issues with any Partners listed herein, please [contact us](http://www.vicidial.com/?page_id=7).
+If you have experienced any problems or issues with any Partners listed herein, please [contact us](/contact-us).

src/content/pages/queuemetrics-reporting.md

@@ -9,8 +9,8 @@ VICIdial fully integrates with the QueueMetrics statistical analysis package thr
 
 Functionality includes logging of inbound, outbound and manual dial phone calls, agent login, logout and pause codes, as well as the queue activity of phone calls and whether they entered the system through a DID or IVR. Also, through some additional configuration, the QueueMetrics live monitoring and recording retrieval can also work with VICIdial.
 
-For more information on QueueMetrics, [please contact us](http://www.vicidial.com/?page_id=7).
+For more information on QueueMetrics, [please contact us](/contact-us).
 
 **As of QueueMetrics version 21 (April 2021) and VICIdial version 2.14-854a, VICIdial will no longer actively support newer QueueMetrics versions’ newer features.**
 
-<br /><br />To go back to the Third-party add-ons page, [click here](http://www.vicidial.com/?page_id=312).
+<br /><br />To go back to the Third-party add-ons page, [click here](/third-party-add-ons).

src/content/pages/rankminer-call-analytics.md

@@ -5,4 +5,4 @@ slug: "rankminer-call-analytics"
 
 ### Helping Call Centers Improve Agent Performance and Close More Sales
 
-\[caption id="attachment\_361" align="aligncenter" width="650"\][![Rankminer Dashboard Screen](../../assets/uploads/2016/03/Rankminer-dashboard-example_20160319-1024x601.png)](../../assets/uploads/2016/03/Rankminer-dashboard-example_20160319.png) Rankminer Dashboard Screen\[/caption\] RankMiner is a leading pioneer in the field of predictive voice analytics. RankMiner’s products use patented technology to analyze the emotional behavior and tone of speakers in a conversation. They create predictive models of future behavior enabling RankMiner’s customers to improve conversion rates, operational effectiveness and agent performance. In more simple terms, RankMiner can help you make more sales by helping you to target the right leads. It can also operate as an automated layer of quality control for your agents. [**To learn how one of our VICIhost clients increased their sales by over 40% by using RankMiner, click here.**](http://www.vicidial.com/?page_id=373) [View RankMiner's Agent Performance white paper to discover how voice analytics can improve your call agent performance.](http://offers.rankminer.com/using-artificial-intelligence-monitor-measure-call-center-agent-performance) For more information on RankMiner Analytics, [please contact us](http://www.vicidial.com/?page_id=7). **Note: As of September 2020, Rankminer is no longer an operating company.**<br />To go back to the third-party add-ons page, [click here](http://www.vicidial.com/?page_id=312).
+\[caption id="attachment\_361" align="aligncenter" width="650"\][![Rankminer Dashboard Screen](../../assets/uploads/2016/03/Rankminer-dashboard-example_20160319-1024x601.png)](../../assets/uploads/2016/03/Rankminer-dashboard-example_20160319.png) Rankminer Dashboard Screen\[/caption\] RankMiner is a leading pioneer in the field of predictive voice analytics. RankMiner’s products use patented technology to analyze the emotional behavior and tone of speakers in a conversation. They create predictive models of future behavior enabling RankMiner’s customers to improve conversion rates, operational effectiveness and agent performance. In more simple terms, RankMiner can help you make more sales by helping you to target the right leads. It can also operate as an automated layer of quality control for your agents. [**To learn how one of our VICIhost clients increased their sales by over 40% by using RankMiner, click here.**](/vicidial-partners-with-rankminer-and-its-customer-insight-agent-insight-products-to-increase-call-center-effectiveness) [View RankMiner's Agent Performance white paper to discover how voice analytics can improve your call agent performance.](http://offers.rankminer.com/using-artificial-intelligence-monitor-measure-call-center-agent-performance) For more information on RankMiner Analytics, [please contact us](/contact-us). **Note: As of September 2020, Rankminer is no longer an operating company.**<br />To go back to the third-party add-ons page, [click here](/third-party-add-ons).

src/content/pages/remote-installations.md

@@ -13,4 +13,4 @@ Our full remote installation package comes with five hours of configuration supp
 
 Not sure how to install the base operating? Our technicians can provide you with a document that explains how to install and configure OpenSuSE-based VICIbox ISO Linux distribution in server mode. OpenSuSE Linux has proven to us to be a very stable and reliable Linux distribution for use with VICIdial.
 
-Our VICIdial installation package prices start at $800 USD. For more information about our remote installation service please [contact us](http://wp.vicidial.com/?page_id=7).
+Our VICIdial installation package prices start at $800 USD. For more information about our remote installation service please [contact us](/contact-us).

src/content/pages/sangoma-call-progress-analysis.md

@@ -17,6 +17,6 @@ One other added benefit is the ability to more accurately classify Pre-Answer ca
 
 Sangoma CPD works as a SIP proxy server, and it works best on a separate machine from a VICIdial installation. For scaling, it is best to limit a CPD server to 200 concurrent outbound calls on a single quad-core CPU system.
 
-For more information on the Sangoma CPD, [contact us](http://www.vicidial.com/?page_id=7).
+For more information on the Sangoma CPD, [contact us](/contact-us).
 
-To go back to the third-party add-ons page, [click here](http://www.vicidial.com/?page_id=312).
+To go back to the third-party add-ons page, [click here](/third-party-add-ons).

src/content/pages/smb-hardware.md

@@ -5,4 +5,4 @@ slug: "smb-hardware"
 
 The Vicidial Group's SMB (small to medium business) line of certified VICIdial hardware is perfect for smaller call centers with between five and thirty agents. These systems come in either a 1U rack mount case or a small form factor desktop case. They are made with high quality, enterprise grade redundant hard drives to ensure your recordings remain secure. All SMB systems come with VICIdial pre-installed. We pre-configure the systems as much as possible for your environment before shipping them out to your location. This is to ensure as much of a turn key solution as possible.
 
-For more information and pricing details on our SMB line please [contact us](http://wp.vicidial.com/?page_id=7).
+For more information and pricing details on our SMB line please [contact us](/contact-us).

src/content/pages/system-planning.md

@@ -9,4 +9,4 @@ With our System Planning services, we can help you avoid making costly or unnece
 
 With our help, VICIdial clusters capable of handling thousands of agents are within your grasp.
 
-Our system planning rate starts at $200 USD an hour. Most customers only need about three hours with one of our technicians to get a system designed for them. For more information about our system planning service please [contact us](http://wp.vicidial.com/?page_id=7).
+Our system planning rate starts at $200 USD an hour. Most customers only need about three hours with one of our technicians to get a system designed for them. For more information about our system planning service please [contact us](/contact-us).

src/content/pages/third-party-add-ons.md

@@ -5,4 +5,4 @@ slug: "third-party-add-ons"
 
 VICIdial integrates with several third-party add-on solutions that give VICIdial additional features and functionality:
 
-\- [VICIhost Agent Audio Soundboard](http://www.vicidial.com/?page_id=123)<br />\- [VICIhost High-Level Data Encryption](http://www.vicidial.com/?page_id=322)<br />\- [VICIhost CRM Integrations](http://www.vicidial.com/?page_id=569)<br />\- [VICIphone Open-Source WebRTC phone](http://viciphone.com)<br />\- [Wordpress "call me" Plugin](http://www.vicidial.com/?page_id=566)<br />\- [DNC.com DNC Management and Cellphone Filtering in the U.S.A.](http://www.vicidial.com/?page_id=338)<br />\- [QueueMetrics Reporting Suite](http://www.vicidial.com/?page_id=332)<br />\- [Cepstral Text-to-Speech](http://www.vicidial.com/?page_id=343)<br />\- [Orecx Oreka Call and Agent Screen Recording](http://www.vicidial.com/?page_id=350)<br />\- [KHOMP Answering Machine Detection](http://www.vicidial.com/?page_id=578)<br />\- [RankMiner Predictive Voice Analytics](http://www.vicidial.com/?page_id=360) (no longer available)<br />\- [Sangoma Lyra(CPA/CPD/Netborder) Call Progress Analysis](http://www.vicidial.com/?page_id=355) (no longer available)
+\- [VICIhost Agent Audio Soundboard](/vicihost-agent-avatar-soundboards)<br />\- [VICIhost High-Level Data Encryption](/vicihost-high-level-data-encryption)<br />\- [VICIhost CRM Integrations](/vicihost-crm-integrations)<br />\- [VICIphone Open-Source WebRTC phone](http://viciphone.com)<br />\- [Wordpress "call me" Plugin](/wordpress-call-me-plugin)<br />\- [DNC.com DNC Management and Cellphone Filtering in the U.S.A.](/dnc-com-integration)<br />\- [QueueMetrics Reporting Suite](/queuemetrics-reporting)<br />\- [Cepstral Text-to-Speech](/cepstral-text-to-speech)<br />\- [Orecx Oreka Call and Agent Screen Recording](/orecx-audio-and-screen-recording)<br />\- [KHOMP Answering Machine Detection](/khomp-answering-machine-detection)<br />\- [RankMiner Predictive Voice Analytics](/rankminer-call-analytics) (no longer available)<br />\- [Sangoma Lyra(CPA/CPD/Netborder) Call Progress Analysis](/sangoma-call-progress-analysis) (no longer available)

src/content/pages/training.md

@@ -9,18 +9,18 @@ The Vicidial Group is committed to providing proper training around the VICIdial
 
 Our [vicidial.org project website has manuals available](http://www.vicidial.org/store.php) for both the agent interface as well as the admin interface.
 
-If you just have a few questions or you want us to walk you through a specific function, we can walk you through most process right over the phone. Just [contact us](http://wp.vicidial.com/?page_id=7) to set up a support account and we can help you today.
+If you just have a few questions or you want us to walk you through a specific function, we can walk you through most process right over the phone. Just [contact us](/contact-us) to set up a support account and we can help you today.
 
 We also offer [public training courses](http://www.vicidial.org/training.php). We have a two-day Manager training course where we explain the many options in the manager interface. We have a one-day Administrator training course where we explain installation and configuration of VICIdial as well as trouble shooting. We even offer an expert training course where participants can submit topics in advance and they will be explained in detail.
 
-Another service we offer is to option to go on-site to train you at your location. We will send one of our expert trainers to your location. They will cover any of the other training course and do so in a manor that is specific to your installation. [Contact us for a quote](http://wp.vicidial.com/?page_id=7).
+Another service we offer is to option to go on-site to train you at your location. We will send one of our expert trainers to your location. They will cover any of the other training course and do so in a manor that is specific to your installation. [Contact us for a quote](/contact-us).
 
 <br /><br />**Online Tutorials and Walk-throughs** -<br />The Vicidial Group has several online tutorials and walk-throughs available, and more will be added in time.
 
 **Softphones:**<br />
 
-<br />*   [Kiax2 tutorial](http://wp.vicidial.com/?page_id=223)<br />
+<br />*   [Kiax2 tutorial](/kiax2-tutorial)<br />
-*   [Zoiper Classic tutorial](http://wp.vicidial.com/?page_id=237)<br />
+*   [Zoiper Classic tutorial](/zoiper-classic-tutorial)<br />
 *   [Xlite4 Tutorial](../../assets/uploads/2015/11/xlite_4_tutorial.pdf) (PDF document)<br />
 
-<br /><br />**Whitepapers** -<br />If you just want an overview of what VICIdial is take a look at our [VICIdial Whitepaper](https://www.vicidial.com/?page_id=656).<br /><br />
+<br /><br />**Whitepapers** -<br />If you just want an overview of what VICIdial is take a look at our [VICIdial Whitepaper](/vicidial-white-paper).<br /><br />

src/content/pages/vicidial-declared-one-of-the-most-promising-contact-center-technologies-in-2016-by-cio-review-magazine.md

@@ -9,4 +9,4 @@ VICIdial was chosen as one of the Top 20 Most Promising Contact Center Technolog
 
 Click the link below to read the article:<br />[**CIO Review 2016 Profile of VICIdial**](../../assets/uploads/2016/07/CIOreview_july2016_profile_VICIdial.pdf)
 
-<br /><br /><br />To go back to the newsroom, [click here](http://www.vicidial.com/?page_id=365).
+<br /><br /><br />To go back to the newsroom, [click here](/newsroom).

src/content/pages/vicidial-partners-with-rankminer-and-its-customer-insight-agent-insight-products-to-increase-call-center-effectiveness.md

@@ -41,6 +41,6 @@ RankMiner's Predictive Voice Analytics software analyzes specific vocal features
 
 <br />
 
-VICIdial<br />[click here](http://www.vicidial.com/?page_id=7)
+VICIdial<br />[click here](/contact-us)
 
-[Back to the newsroom](http://www.vicidial.com/?page_id=365)
+[Back to the newsroom](/newsroom)

src/content/pages/vicidial-placed-on-softwareadvices-frontrunners-list-for-call-centers.md

@@ -35,4 +35,4 @@ You can download the full [FrontRunners for Call Center report here](https://res
 
 The web summary can be found here:<br />[https://www.softwareadvice.com/call-center/#top-products](https://www.softwareadvice.com/call-center/#top-products)
 
-For more information about VICIdial, [click here to contact us](http://www.vicidial.com/?page_id=7).
+For more information about VICIdial, [click here to contact us](/contact-us).

src/content/pages/vicidial-white-paper.md

@@ -9,4 +9,4 @@ This white paper is designed to help you evaluate VICIdial as a viable option fo
 
 [![VICIdial Whitepaper](../../assets/uploads/2023/02/whitepaper_cover.png)<br /><br />**Click here to download the VICIdial Whitepaper PDF**](https://www.vicidial.com/VICIdial_White-Paper_20260319.pdf)<br />(9 pages, 277KB, PDF).
 
-<br /><br /><br /><br /><br /><br />If you still have questions about VICIdial after reading the whitepaper, [please contact us](https://www.vicidial.com/?page_id=7).
+<br /><br /><br /><br /><br /><br />If you still have questions about VICIdial after reading the whitepaper, [please contact us](/contact-us).

src/content/pages/vicidial-wins-big-with-sangoma-call-progress-analyzer.md

@@ -31,4 +31,4 @@ The VICIdial Group was founded in 2007 to provide an array of professional produ
 
 The VICIdial Open Source Call Center Solution is a fully featured call center suite with inbound, outbound and blended call handling, and is in use by thousands of companies around the world, and has been translated into 14 languages.
 
-To go back to the Newsroom, [click here](http://www.vicidial.com/?page_id=365).
+To go back to the Newsroom, [click here](/newsroom).

src/content/pages/vicihost-agent-avatar-soundboards.md

@@ -7,4 +7,4 @@ On the VICIhost hosted VICIdial service, you can use the Agent Audio Soundboard
 
 For more information, [**click here to go to the VICIhost Agent Audio Soundboard page**](http://www.vicihost.com/?p=107).
 
-To go back to the Third-Party Add-Ons page, [click here](http://www.vicidial.com/?page_id=312).
+To go back to the Third-Party Add-Ons page, [click here](/third-party-add-ons).

src/content/pages/vicihost-high-level-data-encryption.md

@@ -7,4 +7,4 @@ slug: "vicihost-high-level-data-encryption"
 
 [**Click here for more information on VICIhost High-Level Data Encryption**](http://www.vicihost.com/?p=131).
 
-To go back to the Third-Party Add-ons page, [click here](http://www.vicidial.com/?page_id=312).
+To go back to the Third-Party Add-ons page, [click here](/third-party-add-ons).

src/content/pages/zoiper-webphone.md

@@ -9,6 +9,6 @@ VICIdial fully integrates with the Zoiper Webphone. It can easily be configured
 
 **As of 2018, the Zoiper WebPhone will not work with newer versions of the Firefox, Google Chrome or Microsoft Edge web browsers due to their discontinuation in supporting of the NPAPI featureset. The Zoiper Webphone now only works with older static versions of Firefox and Microsoft Internet Explorer on older non-updated operating systems.**
 
-For more information on the Zoiper Webphone, [please contact us](http://www.vicidial.com/?page_id=7).
+For more information on the Zoiper Webphone, [please contact us](/contact-us).
 
-To go back to the Third-party Add-ons page, [click here](http://www.vicidial.com/?page_id=312).
+To go back to the Third-party Add-ons page, [click here](/third-party-add-ons).

src/content/posts/inbound-calls-outbound-calls-and-email-blended.md

@@ -12,4 +12,4 @@ With Skills-based routing and Queue Prioritization, you can have calls and email
 
 You can also have those agents handling outbound calls when the inbound call load is low.
 
-For more information about the features that we offer on vicidial, take a look at our [Features page](http://www.vicidial.com/?page_id=5 "Features"), or [Contact Us](http://www.vicidial.com/?page_id=7 "Contact Us").
+For more information about the features that we offer on vicidial, take a look at our [Features page](/features "Features"), or [Contact Us](/contact-us "Contact Us").

src/content/posts/most-popular-open-source-contact-center.md

@@ -10,8 +10,8 @@ VICIdial is the most popular Open-Source Contact Center Solution in the world. W
 
 We have clients running VICIdial at call centers from 5 to 500 agents, handling over a million calls a day at the larger installations.
 
-VICIdial is also award winning as well! [With awards from CIO Review, Sourceforge, ITexpo and several others, VICIdial is acknowledged as a best-in-class solution for contact centers](http://www.vicidial.com/?page_id=11#awards).
+VICIdial is also award winning as well! [With awards from CIO Review, Sourceforge, ITexpo and several others, VICIdial is acknowledged as a best-in-class solution for contact centers](/about-us#awards).
 
 [![](https://financesonline.com/seal/seal.png)](https://reviews.financesonline.com/p/vicidial/ "VICIdial review on financesonline.com")
 
-If you would like to learn more about VICIdial, [contact us](http://wp.vicidial.com/?page_id=7).
+If you would like to learn more about VICIdial, [contact us](/contact-us).

src/content/posts/vicidial-is-used-in-many-different-industries-and-organizations.md

@@ -27,4 +27,4 @@ Here is a small list of how organizations are using VICIdial on a daily basis to
 *   Newspaper circulation service and sales
 *   Utility company sales, service and automated billing IVR
 
-For more information on how VICIdial can help your organization, please [contact us](http://www.vicidial.com/?page_id=7).
+For more information on how VICIdial can help your organization, please [contact us](/contact-us).

src/content/posts/video-what-is-the-vicidial-open-source-contact-center-solution.md

@@ -8,6 +8,6 @@ featuredImage: "../../assets/uploads/2018/03/main_page_big_image_small_VIDEO.png
 
 This video explains what VICIdial is, how Open-Source Software works, why thousands of companies have chosen to use it, who the Vicidial Group is and what services we can offer to you.<br />
 
-Would you like to read more about VICIdial? [Click here to take a look at our Whitepaper](https://www.vicidial.com/?page_id=656).
+Would you like to read more about VICIdial? [Click here to take a look at our Whitepaper](/vicidial-white-paper).
 
-<br /><br /><br />If you would like to ask us some questions about VICIdial, [please contact us](https://www.vicidial.com/?page_id=7).<br /><br /><br />
+<br /><br /><br />If you would like to ask us some questions about VICIdial, [please contact us](/contact-us).<br /><br /><br />