jamespandClaude Opus 5
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Page content separates its major sections with leading <br><br>, which the old site renders as a blank line before each section heading. Those breaks were being lost, leaving every section butted up against the previous one. Two causes. The content contains malformed `</br>` closing tags, which browsers treat as a line break but an HTML parser discards, so they never survived the HTML->Markdown conversion; they're now rewritten to <br />. And Markdown drops a hard break at the start of a paragraph, so turndown now emits literal <br /> tags instead of the trailing-two-space form -- inline, with no trailing newline, since a lone tag on its own line starts a raw HTML block (CommonMark type 7) and would stop the rest of the paragraph being parsed as Markdown at all. Verified against the live old site: paragraph count, <br> count, bold heading count and per-paragraph break placement now all match exactly. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
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title, slug
| title | slug |
|---|---|
| Training | training |
The Vicidial Group is committed to providing proper training around the VICIdial contact center suite to ensure that our customers get the most out of their system.
Formal Training -
There are several Formal VICIdial Training options available.
Our vicidial.org project website has manuals available for both the agent interface as well as the admin interface.
If you just have a few questions or you want us to walk you through a specific function, we can walk you through most process right over the phone. Just contact us to set up a support account and we can help you today.
We also offer public training courses. We have a two-day Manager training course where we explain the many options in the manager interface. We have a one-day Administrator training course where we explain installation and configuration of VICIdial as well as trouble shooting. We even offer an expert training course where participants can submit topics in advance and they will be explained in detail.
Another service we offer is to option to go on-site to train you at your location. We will send one of our expert trainers to your location. They will cover any of the other training course and do so in a manor that is specific to your installation. Contact us for a quote.
Online Tutorials and Walk-throughs -
The Vicidial Group has several online tutorials and walk-throughs available, and more will be added in time.
Softphones:
- Zoiper Classic tutorial
- Xlite4 Tutorial (PDF document)
Whitepapers -
If you just want an overview of what VICIdial is take a look at our VICIdial Whitepaper.