Page content separates its major sections with leading <br><br>, which the old site renders as a blank line before each section heading. Those breaks were being lost, leaving every section butted up against the previous one. Two causes. The content contains malformed `</br>` closing tags, which browsers treat as a line break but an HTML parser discards, so they never survived the HTML->Markdown conversion; they're now rewritten to <br />. And Markdown drops a hard break at the start of a paragraph, so turndown now emits literal <br /> tags instead of the trailing-two-space form -- inline, with no trailing newline, since a lone tag on its own line starts a raw HTML block (CommonMark type 7) and would stop the rest of the paragraph being parsed as Markdown at all. Verified against the live old site: paragraph count, <br> count, bold heading count and per-paragraph break placement now all match exactly. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
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title, slug
| title | slug |
|---|---|
| VICIdial White Paper | vicidial-white-paper |
Do you want to learn more about VICIdial? Take a look at our VICIdial White Paper!
This white paper is designed to help you evaluate VICIdial as a viable option for your contact center infrastructure. It was written to provide an understanding of how the VICIdial software works, and how the hardware components of a VICIdial cluster can be engineered to provide a highly scalable and flexible system that can meet the data-flow, security, reliability and quality requirements of your contact center, all without any future issues of vendor lock-in.

Click here to download the VICIdial Whitepaper PDF
(9 pages, 277KB, PDF).
If you still have questions about VICIdial after reading the whitepaper, please contact us.