############################################################  ADMIN

Add New Filter
New Filter Addition
Modify Filter
Delete Filter
Filters
Filter ID -</B> This is the short name of a Vicidial Lead Filter. This needs to be a unique identifier. Do not use any spaces or punctuation for this field. max 10 characters, minimum of 2 characters
Filter Name -</B> This is a more descriptive name of the Filter. This is a short summary of the filter. max 30 characters, minimum of 2 characters
Filter Comments -</B> This is where you can place comments for a Vicidial Filter such as -calls all California leads-.  max 255 characters, minimum of 2 characters
Filter SQL -</B> This is where you place the SQL query fragment that you want to filter by. do not begin or end with an AND, that will be added by the hopper cron script automatically. an example SQL query that would work here is- called_count > 4 and called_count < 8 -
ADD NEW FILTER
Filter ID: 
Filter Name: 
Filter Comments: 
Filter SQL: 
short description of the filter
FILTER NOT ADDED - there is already a filter entry with this ID
Please go back and look at the data you entered
FILTER NOT ADDED
FILTER NOT MODIFIED
FILTER NOT DELETED
Filter ID, name and SQL must be at least 2 characters in length
FILTER ADDED:
FILTER MODIFIED
Filter ID must be at least 2 characters in length
Click here to delete filter 
FILTER DELETION COMPLETED:
MODIFY A FILTER
DELETE THIS FILTER
LEAD FILTER LISTINGS:
VIEW FILTERS
Lead Filter:
Lead Filter -</B> This is a method of filtering your leads using a fragment of a SQL query. Use this feature with caution, it is easy to stop dialing accidentally with the slightest alteration to the SQL statement. Default is NONE
Agent Alt Num Dialing:
Agent Alt Num Dialing -</B> This option allows an agent to manually dial the alternate phone number or address3 field after the main number has been called
Scheduled Callbacks -</B> This option allows an agent to disposition a call as CALLBK and choose the data and time at which the lead will be re-activated
Agent-Only Callbacks -</B> This option allows an agent to set a callback so that they are the only Agent that can call the customer back. This also allows the agent to see their callback listings and call them back any time they want to
Agent Call Manual -</B> This option allows an agent to manually enter a new lead into the system and call them. This also allows the calling of any phone number from their vicidial screen and puts that call into their session. Use this option with caution
Vicidial Recording -</B> This option can prevent an agent from doing any recordings after they log in to vicidial. This option must be on for vicidial to follow the campaign recording session
Vicidial Transfers -</B> This option can prevent an agent from opening the transfer - conference session of vicidial. If this is disabled, the agent cannot third party call or blind transfer any calls
Delete Filters -</B> This option allows the user to be able to delete vicidial lead filters from the system
Scheduled Callbacks:
Agent-Only Callbacks:
Users List


############################################################ CLIENT

Hangup Again
Go Back
Call Agent Again
Finish and Disposition Call
MY CALLBACK ONLY
MANUAL DIAL
ACTIVE CALLBACKS
CALLBACKS FOR AGENT
Click on a callback below to call the customer back now. If you click on a record below to call it, it will be removed from the list
YOU MUST BE PAUSED TO CHECK CALLBACKS IN AUTO-DIAL MODE
YOU CANNOT SKIP A CALLBACK OR MANUAL DIAL, YOU MUST DIAL THE LEAD
YOU MUST BE PAUSED TO MANUAL DIAL A NEW LEAD IN AUTO-DIAL MODE
NEW MANUAL DIAL LEAD FOR
Enter information below for the new lead you wish to call
Note: a dial prefix of
with be added to the beginning of this number
This is usually a 1 in the USA-Canada
Dial Code: 
10 digits max - digits only
Note: all new manual dial leads will go into list 999
If you want to dial a number and have it NOT be added as a new lead, enter in the exact dialstring that you want to call in the Dial Override field below. To hangup this call you will have to open the CALLS IN THIS SESSION link at the bottom of the screen and hang it up by clicking on its channel link there
Dial Override
digits only please
Dial Now
YOU DO NOT HAVE PERMISSIONS TO TRANSFER CALLS
