release 1.1.12

git-svn-id: svn://192.168.202.10@10 3d104415-ff17-0410-8863-d5cf3c621b8a
2006-07-07 15:30:10 +00:00
parent ca8e640156
commit 065b96d043
91 changed files with 4346 additions and 542 deletions
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+CALLBACK proces flow                2006-01-05
+
+***** FULL CALLBACKS FUNCTIONALITY WAS ADDED IN THE 1.1.11 RELEASE *****
+
+This will outline the process I have thought through in my head for a call-back 
+process in VICIDIAL. I have received suggestions for methodologies of how many 
+people think that call-backs should work and I think I've finally come to a 
+conclusion of how I may build it into VICIDIAL that incorporates most of these 
+suggestions.
+
+
+
+The Agent Side:
+When an Agent dispositions a call as CALLBK, a popup frame will appear that will 
+allow selecting a date from a calendar window(with option to go forward by month 
+up to 1 year) and a pull-down list that will show hours(in 30 minute increments 
+defaulting to current half hour). After the agent selects a day and time, they 
+must check a box to denote that only they should be able to get this Callback. 
+If the box is unchecked, anyone will be able to call this lead after it's 
+callback_time elapses. The lead will be entered as vicidial_list.status CBHOLD 
+in the system and will not be able to be dialed or selected as a dial status in 
+the admin screen.
+
+If the agent checks the box that they will be the only one that can callback the 
+lead and it is time to call that lead again(vicidial.php will check at login and 
+every 30 minutes to see if there are any agent-specific leads that need to be 
+called back by that agent) then when the agent is paused they will be able to 
+click on the "CALLBACK" button on the bottom of the screen and select which lead 
+that they want to callback. The call will proceed as a normal call and will be 
+dispositioned as normal. The callback button will probably be able to flash or 
+gently strobe like the astguiclient.php voicemail button does when callbacks are 
+available to be called for that logged-in agent.
+
+If the agent does not check that they are the only ones to be able to call that 
+specific lead back, then it will be updated by the AST_VDhopper.pl script once 
+it's callback date/time has been reached the status will be changed to CALLBK 
+and will be available for calling if that status is selected in the dial 
+statuses for the campaign and if the list is active.
+
+If the managr has given the agent permission to set USERONLY callbacks, then
+the agent will be able to call those customers back by clicking on the CALLBACK
+count link below the comments field of vicidial.php once they are logged in.
+From here they can see the listing of their callbacks and their settings, and
+can call the customer back by clicking on the callback record.
+
+
+
+The Admin Side:
+In the admin.php web page will be a callback viewer. Admin users will be able to 
+search and sort by campaign, list, user, status and time-range to see summary 
+lists of the Callbacks in the vicidial_callbacks table. Callbacks will be 
+alterable through the modify lead screen.
+
+
+
+The Server Side:
+The vicidial_callbacks table will look like this:
+ CREATE TABLE vicidial_callbacks (
+callback_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL,
+lead_id INT(9) UNSIGNED,
+list_id INT(8) UNSIGNED,		
+campaign_id VARCHAR(8),			
+status VARCHAR(10),
+entry_time DATETIME,
+callback_time DATETIME,
+modify_date TIMESTAMP,
+user VARCHAR(20),
+recipient ENUM('USERONLY','ANYONE'),	
+comments VARCHAR(255),
+index (lead_id),
+index (status),
+index (callback_time)
+);
+
+The status field will probably have the following possible values: ACTIVE, LIVE, 
+ARCHIVE and all old callback entries will be kept for archival purposes, 
+anthough not viewable by the agent.
+
+The AST_VDhopper.pl script will do a select every minute(before it does it's 
+hopper filling run) for callbacks that need to be placed back in CALLBK status. 
+Something like this query:
+  SELECT lead_id from vicidial_callbacks where callback_time < '2006-01-06 
+10:02:03' and status='ACTIVE';
+
+AST_VDhopper.pl will then:
+- set these leads to vicidial_list.status of CALLBK
+- set the called_since_last_reset to N
+- insert the lead into the vicidial_hopper under the campaign it was originally
+   set if it is an ANYONE callback
+- change the vicidial_callbacks.status to LIVE. 
+
+At the time of a hangup of a callback call, the vicidial.php script will set the 
+vicidial_callbacks.status to ARCHIVE. The leads that designate the recipient as 
+USERONLY will not be altered in any way by AST_VDhopper.pl.
+
+
+
+