2006-06-08 snapshot
git-svn-id: svn://192.168.202.10@8 3d104415-ff17-0410-8863-d5cf3c621b8a
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@@ -16,6 +16,7 @@ Delete Call Times -</B> This option allows the user to be able to delete vicidia
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Modify Call Times -</B> This option allows the user to view and modify the call times and state call times records. A user doesn't need this option enabled if they only need to change the call times option on the campaigns screen
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Wrapup Seconds -</B> The number of seconds to force an agent to wait before allowing them to receive or dial another call. The timer begins as soon as an agent hangs up on their customer - or in the case of alternate number dialing when the agent finishes the lead - Default is 0 seconds. If the timer runs out before the agent has dispositioned the call, the agent still will NOT move on to the next call until they select a disposition
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Wrapup Message -</B> This is a campaign-specific message to be displayed on the wrapup screen if wrapup seconds is set
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Allowable Inbound Groups -</B> Here is where you select the inbound groups you want agents in this CLOSER campaign to be able to take calls from. It is important for BLENDED inbound/outbound campaigns only to select the inbound groups that are used for agents in this campaign
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You are not authorized to view this page. Please go back
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Day and time options will appear once you have created the Call Time Definition
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State Call Time ID, name and state must be at least 2 characters in length
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@@ -120,5 +121,7 @@ Added option to search for a manual-dial lead before inserting it in the system
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Added Call Wrapup option and screen with override link to skip out early
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############################################################
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############################################################ MANAGER MANUAL
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Added Allowable Inbound Groups to CLOSER Campaign Detail screen
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