diff --git a/DBI-scripts/agi-VDADcloser.agi b/DBI-scripts/agi-VDADcloser.agi new file mode 100644 index 0000000..22db845 --- /dev/null +++ b/DBI-scripts/agi-VDADcloser.agi @@ -0,0 +1,535 @@ +#!/usr/bin/perl +# +# agi-VDADcloser.agi version 0.4 *DBI-version* +# +# runs when a call comes in from a VICIDIAL fronter. This script will +# send the calls out to the closers that are logged in. +# +# if there are no available agents, then it will check every second until an agent becomes available, +# if at the end of 360 seconds(default) it has not found an agent it will send the call to the specified Vmail +# box or hangup the call and mark it as dropped +# +# You need to put lines similar to those below in your extensions.conf file: +# +# ;inbound VICIDIAL calls: +#exten => _90009.,1,Answer ; Answer the line +#exten => _90009.,2,AGI(agi-VDADcloser.agi,${EXTEN}-----START) +# +# Copyright (C) 2006 Matt Florell LICENSE: GPLv2 +# +# changes: +# 60503-1242 - Added drop second/message/exten options from inbound_group +# 60811-1127 - Changed to DBI +# + +$V = 1; # set to 1 for verbose mode +$M = 1; # set to 1 for 2 line messages mode + +$DROP_TIME = 360; ### default number of seconds to wait until you drop a waiting call + +### Make sure this file is in a path or put the absolute path to it +require("/home/cron/AST_SERVER_conf.pl"); # local configuration file + +use DBI; +use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second +use Asterisk::AGI; +$AGI = new Asterisk::AGI; + + + +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$Fhour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} + +$now_date_epoch = time(); +$now_date = "$year-$mon-$mday $hour:$min:$sec"; +$start_time=$now_date; + $CIDdate = "$mon$mday$hour$min$sec"; + $tsSQLdate = "$year$mon$mday$hour$min$sec"; + $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; + $SQLdateBEGIN = $SQLdate; + +$BDtarget = ($secX - 5); +($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget); +$Byear = ($Byear + 1900); +$Bmon++; +if ($Bmon < 10) {$Bmon = "0$Bmon";} +if ($Bmday < 10) {$Bmday = "0$Bmday";} +if ($Bhour < 10) {$Bhour = "0$Bhour";} +if ($Bmin < 10) {$Bmin = "0$Bmin";} +if ($Bsec < 10) {$Bsec = "0$Bsec";} + $BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec"; + + + +### begin parsing run-time options ### +if (length($ARGV[0])>1) +{ +if ($V) {print STDERR "Perl Environment Dump:\n";} + $i=0; + while ($#ARGV >= $i) + { + $args = "$args $ARGV[$i]"; + if ($V) {print STDERR "$i|$ARGV[$i]|\n";} + $i++; + } + + if ($args =~ /--help/i) + { + print "allowed run time options:\n [-q] = quiet\n [-t] = test\n [-debug] = verbose debug messages\n\n"; + } + else + { + if ($args =~ /-V/i) + { + $V=1; + } + if ($args =~ /-debug/i) + { + $DG=1; + } + if ($args =~ /-dbAVS/i) + { + $DGA=1; + } + if ($args =~ /-q/i) + { + $q=1; + $Q=1; + } + if ($args =~ /-t/i) + { + $TEST=1; + $T=1; + } + } +} +else +{ +if ($V) {print "no command line options set\n";} +} + +$|=1; +while() { + chomp; + last unless length($_); + if ($V) + { + if (/^agi_(\w+)\:\s+(.*)$/) + { + $AGI{$1} = $2; + } + } + + if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;} + if (/^agi_channel\:\s+(.*)$/) {$channel = $1;} + if (/^agi_extension\:\s+(.*)$/) {$extension = $1;} + if (/^agi_type\:\s+(.*)$/) {$type = $1;} + if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;} + if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;} + if ( (!$callerid) or ($callerid =~ /unknown/) ) + {$callerid = $calleridname;} + + ### allow for internal PRI transfer data string "90009*CL_uk3survy_*8301*10000123*universal***" + if ($extension =~ /^900\d\d\*/) + { + @EXT_vars = split(/\*/, $extension); + + $referring_extension = $EXT_vars[0]; # initial extension sent + $channel_group = $EXT_vars[1]; # name of the parked group + $inbound_number = $EXT_vars[2]; # extension to send call to after parsing + $parked_by = $EXT_vars[3]; # leadID + $park_extension = $EXT_vars[4]; # filename of the on-hold music file + $comment_d = $EXT_vars[5]; # N/A + $comment_e = $EXT_vars[6]; # N/A + + $PADlead_id = sprintf("%09s", $parked_by); while (length($PADlead_id) > 9) {chop($PADlead_id);} + # JmmddhhmmssLLLLLLLLL + $JqueryCID = "J$CIDdate$PADlead_id"; + $callerid = $JqueryCID; + ### set the callerid to the filename of the audio for on-hold + print "SET CALLERID $JqueryCID\n"; + checkresult($result); + print STDERR "callerID changed: $JqueryCID\n"; + } +} + + if ($V) + { + + if ($V) {print STDERR "AGI Environment Dump:\n";} + foreach $i (sort keys %AGI) { + if ($V) {print STDERR " -- $i = $AGI{$i}\n";} + } + } + +$VDADcampaign=''; +$VDADphone=''; +$VDADphone_code=''; + +if ($V) {print STDERR "AGI Environment Dump: |$unique_id|$channel|$extension|$type|$callerid|\n";} + + +$CIDlead_id = $callerid; +$CIDlead_id = substr($CIDlead_id, 11, 9); +$CIDlead_id = ($CIDlead_id + 0); + +if ($V) {print STDERR "\nCALL RECEIVED IN FROM VDAD: $callerid $channel\n";} +if ($M) {print STDERR "+++++ VDCL START : |$unique_id|$channel|$extension|$type|$callerid|$CIDlead_id|$now_date\n";} + +if ($channel =~ /Local/i) +{ +if ($M) {print STDERR "+++++ VDCL START LOCAL CHANNEL: EXITING\n";} +exit; +} + + +if (!$DB_port) {$DB_port='3306';} + + my $dbhA = DBI->connect("DBI:mysql:$DB_database:$DB_server:$DB_port", "$DB_user", "$DB_pass") + or die "Couldn't connect to database: " . DBI->errstr; + +### Grab Server values from the database +$cbc=0; +$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks FROM servers where server_ip = '$server_ip';"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; +while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + + $DBvoicemail_dump_exten = "$aryA[0]"; + $DBext_context = "$aryA[1]"; + $DBanswer_transfer_agent = "$aryA[2]"; + $DBSERVER_GMT = "$aryA[3]"; + $DBasterisk_version = "$aryA[4]"; + $DBmax_vicidial_trunks = "$aryA[5]"; + if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;} + if ($DBext_context) {$ext_context = $DBext_context;} + if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} + if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;} + if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;} + if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;} + $cbc++; + } +$sthA->finish(); + +### Grab call parameters from vicidial_list table +$cbc=0; +$rec_countCUSTDATA=0; +$stmtA = "SELECT phone_number,phone_code,user FROM vicidial_list where lead_id='$CIDlead_id' limit 1;"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; +while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $VDADcampaign = "$channel_group"; + $VDADphone = "$aryA[0]"; + $VDADphone_code = "$aryA[1]"; + $VDADlead_id = "$CIDlead_id"; + $VDADfronter = "$aryA[2]"; + $cbc++; + } +$sthA->finish(); + +### Grab inbound_group values from the database +$cbc=0; +$stmtA = "SELECT drop_call_seconds,drop_message,drop_exten FROM vicidial_inbound_groups where group_id = '$channel_group';"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; +while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $DBdrop_call_seconds = "$aryA[0]"; + $DBdrop_message = "$aryA[1]"; + $DBdrop_exten = "$aryA[2]"; + if ($DBdrop_call_seconds) {$DROP_TIME = $DBdrop_call_seconds;} + if ($DBdrop_message) {$drop_message = $DBdrop_message;} + if ($DBdrop_exten) {$drop_exten = $DBdrop_exten;} + $cbc++; + } +$sthA->finish(); + + +### insert a LIVE record to the vicidial_auto_calls table +$stmtA = "INSERT INTO vicidial_auto_calls values('','$server_ip','$channel_group','LIVE','$CIDlead_id','$uniqueid','$callerid','$channel','$VDADphone_code','$VDADphone','$SQLdate','IN')"; +$affected_rows = $dbhA->do($stmtA); + +$stmtA = "INSERT INTO vicidial_closer_log (lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','QUEUE','$VDADphone_code','$VDADphone','VDCL','N')"; + if($M){print STDERR "\n|$stmtA|\n";} +$affected_rows = $dbhA->do($stmtA); +if ($M) {print STDERR "-- VDCL : |$VDADlead_id|$CIDlead_id|insert to vicidial_closer_log\n";} + +$stmtA = "INSERT INTO vicidial_xfer_log (lead_id,campaign_id,call_date,phone_code,phone_number,user,closer) values('$CIDlead_id','$VDADcampaign','$SQLdate','$VDADphone_code','$VDADphone','$VDADfronter','VDXL')"; + if($M){print STDERR "\n|$stmtA|\n";} +$affected_rows = $dbhA->do($stmtA); +if ($M) {print STDERR "-- VDXL : |$VDADlead_id|$CIDlead_id|insert to vicidial_closer_log\n";} + + +$drop_timer=0; +$drop_seconds=0; +$hold_message_counter=25; +$hold_tone_counter=0; + +while ($drop_timer <= $DROP_TIME) +{ +$channel_status = $AGI->channel_status("$channel"); +if ($channel_status < 1) + { + print STDERR "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN...\n"; + ### sleep for 99 hundredths of a second + usleep(1*990*1000); + + $channel_status_DC = $AGI->channel_status("$channel"); + + if ($channel_status_DC < 1) + { + print STDERR "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer\n"; + if ($drop_timer < 360) {$drop_seconds = $drop_timer;} + $drop_timer = ($drop_timer + 360); + } + } + + $stmtA = "SELECT next_agent_call FROM vicidial_inbound_groups where group_id='$channel_group';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $cbc=0; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $CAMP_callorder = "$aryA[0]"; + $cbc++; + } + $sthA->finish(); + + $agent_call_order='order by last_call_finish'; + if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';} + if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';} + if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';} + if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';} + + $rec_countWAIT=0; + $stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$server_ip' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$VDADlead_id';"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $cbc=0; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $rec_countWAIT = "$aryA[0]"; + $cbc++; + } + $sthA->finish(); + + if ($rec_countWAIT < 1) + { + $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid' where status IN('CLOSER','READY') and server_ip='$server_ip' and campaign_id LIKE \"%CLOSER%\" and closer_campaigns LIKE \"% $VDADcampaign %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;"; + $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDAD get agent: |$affected_rows|update of vla table: $VDADcampaign|$server_ip\n|$stmtA|\n";} + if ($affected_rows > 0) + { + $stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status = 'QUEUE' and server_ip='$server_ip' and campaign_id LIKE \"%CLOSER%\" and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $cbc=0; + $rec_countCUSTDATA=0; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $VDADconf_exten = "$aryA[0]"; + $VDADuser = "$aryA[1]"; + $VDADextension = "$aryA[2]"; + $cbc++; + } + $sthA->finish(); + + $stmtA = "UPDATE vicidial_auto_calls set status='CLOSER' where callerid='$callerid';"; + $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL XFER : |$affected_rows|update of vac table: $callerid\n|$stmtA|\n";} + + $stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$CIDlead_id' order by call_date desc limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDXL vicidial_xfer_log update: |$affected_rows|$CIDlead_id|$VDADuser\n";} + + $dbhA->disconnect(); + + print STDERR "\nexiting the VDAD app, transferring call to $VDADconf_exten\n"; + print "SET CONTEXT $ext_context\n"; + checkresult($result); + print "SET EXTENSION $VDADconf_exten\n"; + checkresult($result); + print "SET PRIORITY 1\n"; + checkresult($result); + + ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); + $year = ($year + 1900); + $mon++; + if ($mon < 10) {$mon = "0$mon";} + if ($mday < 10) {$mday = "0$mday";} + if ($hour < 10) {$Fhour = "0$hour";} + if ($min < 10) {$min = "0$min";} + if ($sec < 10) {$sec = "0$sec";} + + $now_date_epoch = time(); + $now_date = "$year-$mon-$mday $hour:$min:$sec"; + print STDERR "\nXXXXXXXXXX VDAD transferred: start|stop $start_time|$now_date\n"; + + exit; + } + else + { + print STDERR "NNNNNNNNNN No agent record found!!!\n"; + } + } + else + { + print STDERR "WWWWWWWW VDAD XFER WAIT: |$rec_countWAIT|$channel_group|$channel|$callerid|$uniqueid|\n"; + } + + ### sleep for 99 hundredths of a second + usleep(1*990*1000); + +if ($hold_message_counter > 30) + { + $AGI->stream_file('generic_hold'); + $hold_message_counter = 0; + } + else {$hold_message_counter++;} +if ($hold_tone_counter > 3) + { + $AGI->stream_file('hold_tone'); + $hold_tone_counter = 0; + } + else {$hold_tone_counter++;} + +$drop_timer++; +} + + +if ($drop_timer >= $DROP_TIME) +{ +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$Fhour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} + +$now_date_epoch = time(); +$now_date = "$year-$mon-$mday $hour:$min:$sec"; + $CIDdate = "$mon$mday$hour$min$sec"; + $tsSQLdate = "$year$mon$mday$hour$min$sec"; + $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; + $VDADvoicemail_ext = ''; + +$DROPexten = ''; +if ($drop_seconds < 1) + { + $drop_seconds = $DROP_TIME; + + if ($drop_message=='Y') + { + $DROPexten = "$drop_exten"; + } + else + { + $stmtA = "SELECT voicemail_ext FROM vicidial_inbound_groups where group_id = '$channel_group' limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $cbc=0; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $VDADvoicemail_ext = "$aryA[0]"; + $VDADvoicemail_ext =~ s/\D//gi; + $DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext"; + $cbc++; + } + $sthA->finish(); + + } + } + + + ### use STDOUT to send call to proper DROP location + $VHqueryCID = "VH$CIDdate$VDADconf_exten"; + + if (length($DROPexten)>0) + { ### if DROP extension is defined then send the dropped call there instead of hangup + print STDERR "\nexiting the VDAD app, transferring call to $DROPexten\n"; + print "SET CONTEXT $ext_context\n"; + checkresult($result); + print "SET EXTENSION $DROPexten\n"; + checkresult($result); + print "SET PRIORITY 1\n"; + checkresult($result); + } + else + { + ### insert a NEW record to the vicidial_manager table to be processed + $stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$server_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')"; + $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL call_hungup timout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager\n";} + } + + $stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$server_ip' order by call_time desc limit 1;"; + $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|$server_ip\n";} + + $stmtA = "UPDATE vicidial_closer_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds' where lead_id = '$CIDlead_id' order by start_epoch desc limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL vicidial_closer_log update: |$affected_rows|$CIDlead_id\n";} + + $stmtA = "UPDATE vicidial_list set status='XDROP' where lead_id = '$CIDlead_id';"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL vicidial_list update: |$affected_rows|$CIDlead_id\n";} + +} + + + + $dbhA->disconnect(); + + + +exit; + +sub checkresult { + my ($res) = @_; + my $retval; + $tests++; + chomp $res; + if ($res =~ /^200/) { + $res =~ /result=(-?\d+)/; + if (!length($1)) { + # print STDERR "FAIL ($res)\n"; + $fail++; + } else { + # print STDERR "PASS ($1)\n"; + $pass++; + } + } else { + # print STDERR "FAIL (unexpected result '$res')\n"; + $fail++; + } +}