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release 1.1.11

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git-svn-id: svn://192.168.202.10@6 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2006-07-07 15:19:21 +00:00
parent 110b17ad04
commit e9ee080e1c
31 changed files with 419 additions and 218 deletions
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docs/TODO.txt
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@@ -92,31 +92,36 @@
- DONE change PHP variable checking and definitions at the top of php scripts to isset/elseif for all php scripts.
- DONE Fix alt_phone_dial disabled bug (no dispo when campaign alt_dial disabled and calling a callback or manual dial)
- DONE Fix default park hold exten 8303 to 8301 and added 8303 to SCRATCH_INSTALL.
- DONE end-user agent documentation - manual. Probably a free text-only manual and a full color print book available for sale as PDF and Hardcopy. Available at http://www.eflo.net/
- DONE Add "alter agent interface options" as option to vicidial_users table for admin.php permissions
- DONE separate agent interface options from admin options in the vicidial_users modification portion of admin.php
- DONE Add a closer blended default field to vicidial_users to allow setting the blended checkbox as checked upon CLOSER campaign login for a specific agent.
- DONE Fix phone search bug in astguiclient/admin.php.
- DONE Fix AST_VDauto_dial issue that causes continuous calls to be placed in blended campaigns if the closer campaign name didn't begin with CL.
- DONE Fix vdc_db_query issue with manager override of in-group choices for CLOSER campaign Agents
- DONE Fix VDAD inbound scripts to use status of "INBND" for new vicidial_list entries instead of "INBOUND" which is not compliant with the database schema.
- HIGH end-user agent documentation - manual. Probably a free text-only manual and a full color print book available for sale
- MEDIUM Add wrapup_seconds and wrapup_message fields to vicidial_campaigns along with a function to force a minimum wrapup time into vicidial.php after an Agent hangs up a call. The timer would start when the agent clicks on the HANGUP CUSTOMER button and if the agent dispositions the call before the wrapup time is up then they would see a screen blanking out the vicidial screen that would display the wrapup message until the timer ran out. If the wrapup timer runs out before the agent is finished dispositioning a call, nothing would happen, so the agent would not be able to move on to the next call until they selected a disposition.
- MEDIUM Add internal DNC list of phone numbers(vicidial_dnc table) that would be scrubbed against by the AST_VDhopper.pl script while putting leads into the hopper to be dialed and it would kick the internal DNC matches out with a special status as DNCL(Do-Not-Call-Load) so they would be in the system but unable to be dialed. Would need to add a mechanism to add a lead to this list upon agent-dispo of a call as DNC within vicidia.php. Would need to create a new admin page section to manually add leads to DNC list. Also, would add a parameter to vicidial_campaigns(dnc_list_enabled ENUM('Y','N')) where a campaign could be exempted from the system's DNC list restrictions(would be active by default 'Y').
- MEDIUM make 3rd party consultative transfers work for Local extensions, also for internal/local transfer to closers if possible.
- MEDIUM add link in astguiclient to login and logout from Asterisk Queues
- MEDIUM add script to get "show queues" information and place in a DB table to be used to see who is in an Asterisk Queue. This would mostly be used to give a LOGGED-IN and LOGGED-OUT display for astguiclient.php and possibly add an Asterisk Queue display tab or popup for astguiclient.php. Info would be updated one to four times a minute so it would not be real-time.
- MEDIUM Create a script to allow vicidial agents to dial into an AGI script that would ask for user/pass and then pass them onto their vicidial.php-defined sessionid.
- MEDIUM add new tab to astguiclient.php script to show status of Asterisk queues
- MEDIUM Convert scripts to DBD::MySQL perl library in place of Net::MySQL. DBD::MySQL is faster because it uses the MySQL client libs on the machine. One problem is that you need the mysqlclientlibs installed on every
Asterisk server and the default installation of only the MySQL client libs will result in having to do a force install of cpan DBD::MySQL(because it tries to test with the local DB). Not to mention all of the code changes that would need to be made. There are also MySQL client licensing issues for certain installation circumstances(Net::MySQL doesn't use mysql client libs so it doesn't have those issues) but I really don't want to get into that discussion.
- MEDIUM Add internal DNC list of phone numbers(vicidial_dnc table) that would be scrubbed against by the AST_VDhopper.pl script while putting leads into the hopper to be dialed and it would kick the internal DNC matches out with a special status as DNCL(Do-Not-Call-Load) so they would be in the system but unable to be dialed. Would need to add a mechanism to add a lead to this list upon agent-dispo of a call as DNC within vicidial.php. Would need to create a new admin page section to manually add leads to DNC list. Also, would add a parameter to vicidial_campaigns(dnc_list_enabled ENUM('Y','N')) where a campaign could be exempted from the system's DNC list restrictions(would be active by default 'Y').
- MEDIUM add a basic predictive/adaptive algorithm to VICIDIAL to automatically speed-up and slow-down dialing by altering the dial_level at regular intervals. Would need more settings in the vicidial_campaigns table for adaptive like maximum lines per agent, dropped call ratio, dropped call rule to guide the predictive app. Would also need to change dial_level to be a DOUBLE or VARCHAR field to allow for different fractional increments. The admin.php page would have to be altered to ignore auto_dial_level changes when adaptive dialing is activated. The minimum dial_level would be set to '1' for adaptive dialing
auto_dial_level VARCHAR(6), # allow for just about anything. precision decimal too
@@ -125,6 +130,27 @@ Asterisk server and the default installation of only the MySQL client libs will
adaptive_dropped_percentage SMALLINT(3), # percentage of accaptable dropped calls
adaptive_dropped_rule ENUM('HARD_LIMIT','TAPERED','AVERAGE'), # method for adhearing to % limit
- MEDIUM Add optional set of scripts for PRI system usage with VICIDIAL to automatically grab Busy and disconnect information from PRI call termincation codes and use those for NA dispositions. The problem with these is that they are not 100% accurate.
- MEDIUM Add some sort of method to be able to auto-insert Busy/Ring-no-answer/other-NA calls back into the hopper after a certain timeout. Not sure on a method or formula yet.
- MEDIUM Add optional field to phones table to allow for different recording file names in astguiclient.php, Similar to vicidial options.
- MEDIUM make 3rd party consultative transfers work for Local extensions, also for internal/local transfer to closers if possible.
- MEDIUM Add ChanSpy functionality to listen-in on VOIP channels in astguiclient.php. Maybe not since Chanspy can cause problems like crashing the Asterisk server.
- MEDIUM Create a script to allow vicidial agents to dial into an AGI script that would ask for user/pass and then pass them onto their vicidial.php-defined sessionid.
- MEDIUM add link in astguiclient to login and logout from Asterisk Queues
- MEDIUM add script to get "show queues" information and place in a DB table to be used to see who is in an Asterisk Queue. This would mostly be used to give a LOGGED-IN and LOGGED-OUT display for astguiclient.php and possibly add an Asterisk Queue display tab or popup for astguiclient.php. Info would be updated one to four times a minute so it would not be real-time.
- MEDIUM add new tab to astguiclient.php script to show status of Asterisk queues
- MEDIUM Convert scripts to DBD::MySQL perl library in place of Net::MySQL. DBD::MySQL is faster because it uses the MySQL client libs on the machine. One problem is that you need the mysqlclientlibs installed on every
Asterisk server and the default installation of only the MySQL client libs will result in having to do a force install of cpan DBD::MySQL(because it tries to test with the local DB). Not to mention all of the code changes that would need to be made. There are also MySQL client licensing issues for certain installation circumstances(Net::MySQL doesn't use mysql client libs so it doesn't have those issues) but I really don't want to get into that discussion.
- MEDIUM add ability to call CLOSER campaigns "BLEND" or "INBND". would require many script changes from server side to client side, not set in stone yet, but considering it.
- MEDIUM add new method for capping the maximum number of attempts to try leads of a specific status. This would be set up like HotKeys are, per campaign where you would select the status and define the maximum number of attempts for that type of status for that campaign and the VDhopper wouldn't allow that kind of lead into the hopper if it was over the max value of call_count.(having filters reduced the priority of this item since you can do a lot of custom coding to duplicate this feature in vicidial_lead_filters)