LICENSE: GPLv2 # # make sure you have added a user to the vicidial_users MySQL table with at least # user_level 1 or greater to access this page. Also, you need to have the login # and pass of a phone listed in the asterisk.phones table. The page grabs the # server info and other details from this login and pass. # # This script works best with Firefox or Mozilla, but will run for a couple # hours on Internet Explorer before the memory leaks cause a crash. # # Other scripts that this application depends on: # - vdc_db_query.php: Updates information in the database # - manager_send.php: Sends manager actions to the DB for execution # # CHANGES # 50607-1426 - First Build of VICIDIAL web client basic login process finished # 50628-1620 - Added some basic formatting and worked on process flow # 50628-1715 - Startup variables mapped to javascript variables # 50629-1303 - Added Login Closer in-groups selection box and vla update # 50629-1530 - Rough layout for customer info form section and button links # 50630-1453 - Rough Manual Dial/Hangup with customer info displayed # 50701-1450 - Added vicidial_log entries on dial and hangup # 50701-1634 - Added Logout function # 50705-1259 - Added call disposition functionality # 50705-1432 - Added lead info DB update function # 50705-1658 - Added web form functionality # 50706-1043 - Added call park and pickup functions # 50706-1234 - Added Start/Stop Recording functionality # 50706-1614 - Added conference channels display option # 50711-1333 - Removed call check redundancy and fixed a span bug # 50727-1424 - Added customer channel and participant present sensing/alerts # 50804-1057 - Added SendDTMF function and reconfigured the transfer span # 50804-1224 - Added Local and Internal Closer transfer functions # 50804-1628 - Added Blind transfer, activated LIVE CALL image and fixed bugs # 50804-1808 - Added button images for left buttons # 50815-1151 - Added 3Way calling functions to Transfer-conf frame # 50815-1602 - Added images and buttons for xfer functions # 50816-1813 - Added basic autodial outbound call pickup functions # 50817-1113 - Fixes to auto_dialing call receipt # 50817-1234 - Added inbound call receipt capability # 50817-1541 - Added customer time display # 50817-1541 - Added customer time display # 50818-1327 - Added stop-all-recordings-after-each-vicidial-call option # 50818-1703 - Added pretty login section # 50825-1200 - Modified form field lengths, added double-click dispositions # 50831-1603 - Fixed customer time bug and fronter display bug for CLOSER # 50901-1314 - Fixed CLOSER IN-GROUP Web Form bug # 50903-0904 - Added preview-lead code for manual dialing # 50904-0016 - Added ability to hangup manual dials before pickup # 50906-1319 - Added override for filters on xfer calls, fixed login display bug # 50909-1243 - Added hotkeys functionality for quick dispoing in auto-dial mode # 50912-0958 - Modified hotkeys function, agent must have user_level >= 5 to use # 50913-1212 - Added campaign_cid to 3rd party calls # 50923-1546 - Modified to work with language translation # 50926-1656 - Added campaign pull-down at login of active campaigns # 50928-1633 - Added manual dial alternate number dial option # 50930-1538 - Added session_id empty login failure and fixed 2 minor bugs # 51004-1656 - Fixed recording filename bug and new Spanish translation # 51020-1103 - Added campaign-specific recording control abilities # 51020-1352 - Added Basic vicidial_agent_log framework # 51021-1050 - Fixed custtime display and disable Enter/Return keypresses # 51021-1718 - Allows for multi-line comments (changes \n to !N in database) # 51110-1432 - Fixed non-standard http port issue # 51111-1047 - Added vicidial_agent_log lead_id earlier for manual dial # 51118-1305 - Activate multi-line comments from $multi_line_comments var # 51118-1313 - Move Transfer DIV to a floating span to preserve 800x600 view # 51121-1506 - Small PHP optimizations in many scripts and disabled globalize # 51129-1010 - Added ability to accept calls from other VICIDIAL servers # 51129-1254 - Fixed Hangups of other agents channels when customer hangs up # 51208-1732 - Created user-first login that looks for default phone info # 51219-1526 - Added variable framework for campaign and in-group scripts # 51221-1200 - Added SCRIPT tab, layout and functionality # 51221-1714 - Added auto-switch-to-SCRIPT-tab and auto-webform-popup # 51222-1605 - Added VMail message blind transfer button to xfer-conf frame # 51229-1028 - Added checks on web_form_address to allow for var in the DB value # 60117-1312 - Added Transfer-conf frame toggle on button press # 60208-1152 - Added DTMF-xfernumber preset links to xfer-conf frame # 60213-1129 - Added vicidial_users.hotkeys_active for any user hotkeys # 60213-1210 - Added ability to sort routing of calls by user_level # 60214-0932 - Initial Callback calendar display framework # 60214-1407 - Added ability to minimize the dispo screen to see info below # 60215-1104 - Added ANYONE scheduled callbacks functionality # 60410-1116 - Added persistant pause after dispo option and change dispo text # - Added web form submit that opens new window with dispo on submit # - Added PREVIOUS CALLBACK in customer info to flag callbacks # - Added link to try to hangup the call again in the dispo screen # - Added link noone-in-session screen to call agent phone again # - Added link customer-hungup screen to go straight to dispo screen # 60410-1532 - Added agent status and campaign calls dialing display option # 60411-1547 - Add ability to set callback as USERONLY and some basic formatting # 60413-1752 - Add basic USERONLY callback frame and listings # 60414-1039 - Changed manual dial preview and alt dial checkboxes to spans # - Added beta-level USERONLY callback functionality # - Added beta-level manual dialing with lead insertion functionality # 60415-1534 - Fixed manual dial lead preview and fixed manuald dial override bug # 60417-1108 - Added capability to do alt-number-dialing in auto-dial mode # - Changed several permissions to database-defined # 60419-1529 - Prevent manual dial or callbacks when alt-dial lead not finished # 60420-1647 - Fixed DiaLDiaLAltPhonE error, Call Agent Again DialControl error # 60421-1229 - Check GET/POST vars lines with isset to not trigger PHP NOTICES # 60424-1005 - Fixed Alt phone disabled bug for callbacks and manual dials # 60426-1058 - Added vicidial_user setting for default blended check for CLOSER # 60501-1008 - Added option to manual dial screen to manually lookup phone number # 60503-1653 - Fixed agentonly_callback not-defined bug in scheduled callbacks screen # 60504-1032 - Fixed manual dial display bug and transfer dispo alert bug # - Fixed recording filename display to not overrun 25 characters # 60510-1051 - Added Wrapup timer and wrapup message on wrapup screen after dispo # 60608-1453 - Added CLOSER campaign allowable in-groups limitations # 60609-1123 - Added add-number-to-DNC-list function and manual dial check DNC # 60619-1047 - Added variable filters to close security holes for login form # 60804-1710 - fixed scheduled CALLBK for other languages build # require("dbconnect.php"); if (isset($_GET["DB"])) {$DB=$_GET["DB"];} elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];} if (isset($_GET["phone_login"])) {$phone_login=$_GET["phone_login"];} elseif (isset($_POST["phone_login"])) {$phone_login=$_POST["phone_login"];} if (isset($_GET["phone_pass"])) {$phone_pass=$_GET["phone_pass"];} elseif (isset($_POST["phone_pass"])) {$phone_pass=$_POST["phone_pass"];} if (isset($_GET["VD_login"])) {$VD_login=$_GET["VD_login"];} elseif (isset($_POST["VD_login"])) {$VD_login=$_POST["VD_login"];} if (isset($_GET["VD_pass"])) {$VD_pass=$_GET["VD_pass"];} elseif (isset($_POST["VD_pass"])) {$VD_pass=$_POST["VD_pass"];} if (isset($_GET["VD_campaign"])) {$VD_campaign=$_GET["VD_campaign"];} elseif (isset($_POST["VD_campaign"])) {$VD_campaign=$_POST["VD_campaign"];} if (isset($_GET["relogin"])) {$relogin=$_GET["relogin"];} elseif (isset($_POST["relogin"])) {$relogin=$_POST["relogin"];} if (!isset($phone_login)) { if (isset($_GET["pl"])) {$phone_login=$_GET["pl"];} elseif (isset($_POST["pl"])) {$phone_login=$_POST["pl"];} } if (!isset($phone_pass)) { if (isset($_GET["pp"])) {$phone_pass=$_GET["pp"];} elseif (isset($_POST["pp"])) {$phone_pass=$_POST["pp"];} } if (isset($VD_campaign)) { $VD_campaign = strtoupper($VD_campaign); $VD_campaign = eregi_replace(" ",'',$VD_campaign); } ### security strip all non-alphanumeric characters out of the variables ### $DB=ereg_replace("[^0-9a-z]","",$DB); $phone_login=ereg_replace("[^0-9a-zA-Z]","",$phone_login); $phone_pass=ereg_replace("[^0-9a-zA-Z]","",$phone_pass); $VD_login=ereg_replace("[^0-9a-zA-Z]","",$VD_login); $VD_pass=ereg_replace("[^0-9a-zA-Z]","",$VD_pass); $VD_campaign=ereg_replace("[^0-9a-zA-Z]","",$VD_campaign); $forever_stop=0; $version = '1.1.86'; $build = '60804-1710'; if ($force_logout) { echo "You have now logged out. Thank you\n"; exit; } $StarTtimE = date("U"); $NOW_TIME = date("Y-m-d H:i:s"); $tsNOW_TIME = date("YmdHis"); $FILE_TIME = date("Ymd-His"); $CIDdate = date("ymdHis"); $month_old = mktime(0, 0, 0, date("m"), date("d")-2, date("Y")); $past_month_date = date("Y-m-d H:i:s",$month_old); $random = (rand(1000000, 9999999) + 10000000); $conf_silent_prefix = '7'; # vicidial_conferences prefix to enter silently $HKuser_level = '5'; # minimum vicidial user_level for HotKeys $campaign_login_list = '1'; # show drop-down list of campaigns at login $manual_dial_preview = '1'; # allow preview lead option when manual dial $multi_line_comments = '1'; # set to 1 to allow multi-line comment box $user_login_first = '0'; # set to 1 to have the vicidial_user login before the phone login $view_scripts = '1'; # set to 1 to show the SCRIPTS tab $dispo_check_all_pause = '0'; # set to 1 to allow for persistent pause after dispo $agentcallsstatus = '0'; # set to 1 to show agent status and call count $campagentstatctmax = '0'; # Number of seconds for campaign call and agent stats $TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen # options now set in DB: #$alt_phone_dialing = '1'; # allow agents to call alt phone numbers #$scheduled_callbacks = '1'; # set to 1 to allow agent to choose scheduled callbacks # $agentonly_callbacks = '1'; # set to 1 to allow agent to choose agent-only scheduled callbacks #$agentcall_manual = '1'; # set to 1 to allow agent to make manual calls during autodial session $US='_'; $CL=':'; $AT='@'; $date = date("r"); $ip = getenv("REMOTE_ADDR"); $browser = getenv("HTTP_USER_AGENT"); $script_name = getenv("SCRIPT_NAME"); $server_name = getenv("SERVER_NAME"); $server_port = getenv("SERVER_PORT"); if (eregi("443",$server_port)) {$HTTPprotocol = 'https://';} else {$HTTPprotocol = 'http://';} if (($server_port == '80') or ($server_port == '443') ) {$server_port='';} else {$server_port = "$CL$server_port";} $agcPAGE = "$HTTPprotocol$server_name$server_port$script_name"; $agcDIR = eregi_replace('vicidial.php','',$agcPAGE); header ("Content-type: text/html; charset=utf-8"); header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1 header ("Pragma: no-cache"); // HTTP/1.0 echo "\n"; echo "\n"; echo "\n"; if ($campaign_login_list > 0) { $camp_form_code = "\n"; } else { $camp_form_code = "\n"; } if ($relogin == 'YES') { echo "VICIDIAL web client: Re-Login\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "
\n"; echo "
\n"; echo "\n"; echo "


"; echo ""; echo ""; echo "\n"; echo "\n"; echo ""; echo "\n"; echo ""; echo "\n"; echo ""; echo "\n"; echo ""; echo "\n"; echo ""; echo "\n"; echo "\n"; echo "\n"; echo "
Re-Login
 
Phone Login:
Phone Password:
User Login:
User Password:
Campaign: $camp_form_code

VERSION: $version       BUILD: $build
\n"; echo "\n\n"; echo "\n\n"; echo "\n\n"; exit; } if ($user_login_first == 1) { if ( (strlen($VD_login)<1) or (strlen($VD_pass)<1) or (strlen($VD_campaign)<1) ) { echo "VICIDIAL web client: Campaign Login\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "
\n"; echo "
\n"; echo "\n"; #echo "\n"; #echo "\n"; echo "

User Login

"; echo ""; echo ""; echo ""; echo "\n"; echo "\n"; echo ""; echo "\n"; echo ""; echo "\n"; echo ""; echo "\n"; echo "\n"; echo "\n"; echo "
Campaign Login
 
User Login:
User Password:
Campaign: $camp_form_code

VERSION: $version       BUILD: $build
\n"; echo "\n\n"; echo "\n\n"; echo "\n\n"; exit; } else { if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) ) { $stmt="SELECT phone_login,phone_pass from vicidial_users where user='$VD_login' and pass='$VD_pass' and user_level > 0;"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $phone_login=$row[0]; $phone_pass=$row[1]; echo "VICIDIAL web client: Login\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "
\n"; echo "
\n"; echo "\n"; echo "


"; echo ""; echo ""; echo "\n"; echo "\n"; echo ""; echo "\n"; echo ""; echo "\n"; echo ""; echo "\n"; echo ""; echo "\n"; echo ""; echo "\n"; echo "\n"; echo "\n"; echo "
Login
 
Phone Login:
Phone Password:
User Login:
User Password:
Campaign: $camp_form_code

VERSION: $version       BUILD: $build
\n"; echo "\n\n"; echo "\n\n"; echo "\n\n"; exit; } } } if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) ) { echo "VICIDIAL web client: Phone Login\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "
\n"; echo "
\n"; echo "\n"; echo "


"; echo ""; echo ""; echo "\n"; echo "\n"; echo ""; echo "\n"; echo ""; echo "\n"; echo "\n"; echo "\n"; echo "
Phone Login
 
Phone Login:
Phone Password:

VERSION: $version       BUILD: $build
\n"; echo "\n\n"; echo "\n\n"; echo "\n\n"; exit; } else { $fp = fopen ("./vicidial_auth_entries.txt", "a"); $VDloginDISPLAY=0; if ( (strlen($VD_login)<2) or (strlen($VD_pass)<2) or (strlen($VD_campaign)<2) ) { $VDloginDISPLAY=1; } else { $stmt="SELECT count(*) from vicidial_users where user='$VD_login' and pass='$VD_pass' and user_level > 0;"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $auth=$row[0]; if($auth>0) { $login=strtoupper($VD_login); $password=strtoupper($VD_pass); ##### grab the full name of the agent $stmt="SELECT full_name,user_level,hotkeys_active,agent_choose_ingroups,scheduled_callbacks,agentonly_callbacks,agentcall_manual,vicidial_recording,vicidial_transfers,closer_default_blended from vicidial_users where user='$VD_login' and pass='$VD_pass'"; $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $LOGfullname=$row[0]; $user_level=$row[1]; $VU_hotkeys_active=$row[2]; $VU_agent_choose_ingroups=$row[3]; $VU_scheduled_callbacks=$row[4]; $agentonly_callbacks=$row[5]; $agentcall_manual=$row[6]; $VU_vicidial_recording=$row[7]; $VU_vicidial_transfers=$row[8]; $VU_closer_default_blended=$row[9]; fwrite ($fp, "vdweb|GOOD|$date|$VD_login|$VD_pass|$ip|$browser|$LOGfullname|\n"); fclose($fp); $user_abb = "$VD_login$VD_login$VD_login$VD_login"; while ( (strlen($user_abb) > 4) and ($forever_stop < 200) ) {$user_abb = eregi_replace("^.","",$user_abb); $forever_stop++;} ##### check to see that the campaign is active $stmt="SELECT count(*) FROM vicidial_campaigns where campaign_id='$VD_campaign' and active='Y';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $CAMPactive=$row[0]; if($CAMPactive>0) { if ($TEST_all_statuses > 0) {$selectableSQL = '';} else {$selectableSQL = "selectable='Y' and";} $VARstatuses=''; $VARstatusnames=''; ##### grab the statuses that can be used for dispositioning by an agent $stmt="SELECT status,status_name FROM vicidial_statuses WHERE $selectableSQL status != 'NEW' order by status limit 50;"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $VD_statuses_ct = mysql_num_rows($rslt); $i=0; while ($i < $VD_statuses_ct) { $row=mysql_fetch_row($rslt); $statuses[$i] =$row[0]; $status_names[$i] =$row[1]; $VARstatuses = "$VARstatuses'$statuses[$i]',"; $VARstatusnames = "$VARstatusnames'$status_names[$i]',"; $i++; } ##### grab the campaign-specific statuses that can be used for dispositioning by an agent $stmt="SELECT status,status_name FROM vicidial_campaign_statuses WHERE $selectableSQL status != 'NEW' and campaign_id='$VD_campaign' order by status limit 50;"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $VD_statuses_camp = mysql_num_rows($rslt); $j=0; while ($j < $VD_statuses_camp) { $row=mysql_fetch_row($rslt); $statuses[$i] =$row[0]; $status_names[$i] =$row[1]; $VARstatuses = "$VARstatuses'$statuses[$i]',"; $VARstatusnames = "$VARstatusnames'$status_names[$i]',"; $i++; $j++; } $VD_statuses_ct = ($VD_statuses_ct+$VD_statuses_camp); $VARstatuses = substr("$VARstatuses", 0, -1); $VARstatusnames = substr("$VARstatusnames", 0, -1); ##### grab the campaign-specific HotKey statuses that can be used for dispositioning by an agent $stmt="SELECT hotkey,status,status_name FROM vicidial_campaign_hotkeys WHERE selectable='Y' and status != 'NEW' and campaign_id='$VD_campaign' order by hotkey limit 9;"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $HK_statuses_camp = mysql_num_rows($rslt); $w=0; $HKboxA=''; $HKboxB=''; $HKboxC=''; while ($w < $HK_statuses_camp) { $row=mysql_fetch_row($rslt); $HKhotkey[$w] =$row[0]; $HKstatus[$w] =$row[1]; $HKstatus_name[$w] =$row[2]; $HKhotkeys = "$HKhotkeys'$HKhotkey[$w]',"; $HKstatuses = "$HKstatuses'$HKstatus[$w]',"; $HKstatusnames = "$HKstatusnames'$HKstatus_name[$w]',"; if ($w < 3) {$HKboxA = "$HKboxA $HKhotkey[$w] - $HKstatus[$w] - $HKstatus_name[$w]
";} if ( ($w >= 3) and ($w < 6) ) {$HKboxB = "$HKboxB $HKhotkey[$w] - $HKstatus[$w] - $HKstatus_name[$w]
";} if ($w >= 6) {$HKboxC = "$HKboxC $HKhotkey[$w] - $HKstatus[$w] - $HKstatus_name[$w]
";} $w++; } $HKhotkeys = substr("$HKhotkeys", 0, -1); $HKstatuses = substr("$HKstatuses", 0, -1); $HKstatusnames = substr("$HKstatusnames", 0, -1); ##### grab the statuses to be dialed for your campaign as well as other campaign settings $stmt="SELECT dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc FROM vicidial_campaigns where campaign_id = '$VD_campaign';"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $status_A = $row[0]; $status_B = $row[1]; $status_C = $row[2]; $status_D = $row[3]; $status_E = $row[4]; $park_ext = $row[5]; $park_file_name = $row[6]; $web_form_address = $row[7]; $allow_closers = $row[8]; $auto_dial_level = $row[9]; $dial_timeout = $row[10]; $dial_prefix = $row[11]; $campaign_cid = $row[12]; $campaign_vdad_exten = $row[13]; $campaign_rec_exten = $row[14]; $campaign_recording = $row[15]; $campaign_rec_filename = $row[16]; $campaign_script = $row[17]; $get_call_launch = $row[18]; $campaign_am_message_exten = $row[19]; $xferconf_a_dtmf = $row[20]; $xferconf_a_number = $row[21]; $xferconf_b_dtmf = $row[22]; $xferconf_b_number = $row[23]; $alt_number_dialing=$row[24]; $VC_scheduled_callbacks=$row[25]; $wrapup_seconds=$row[26]; $wrapup_message=$row[27]; $closer_campaigns=$row[28]; $use_internal_dnc=$row[29]; if ( ($VC_scheduled_callbacks=='Y') and ($VU_scheduled_callbacks=='1') ) {$scheduled_callbacks='1';} if ($VU_vicidial_recording=='0') {$campaign_recording='NEVER';} if ($alt_number_dialing=='Y') {$alt_phone_dialing='1';} else {$alt_phone_dialing='0';} $closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns); $closer_campaigns = preg_replace("/ /","','",$closer_campaigns); $closer_campaigns = "'$closer_campaigns'"; ##### grab the inbound groups to choose from if campaign contains CLOSER $VARingroups="''"; if (eregi("CLOSER", $VD_campaign)) { $VARingroups=''; $stmt="select group_id from vicidial_inbound_groups where active = 'Y' and group_id IN($closer_campaigns) order by group_id limit 20;"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $closer_ct = mysql_num_rows($rslt); $INgrpCT=0; while ($INgrpCT < $closer_ct) { $row=mysql_fetch_row($rslt); $closer_groups[$INgrpCT] =$row[0]; $VARingroups = "$VARingroups'$closer_groups[$INgrpCT]',"; $INgrpCT++; } $VARingroups = substr("$VARingroups", 0, -1); } ##### grab the number of leads in the hopper for this campaign $stmt="SELECT count(*) FROM vicidial_hopper where campaign_id = '$VD_campaign' and status='READY';"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); $campaign_leads_to_call = $row[0]; print "\n"; } else { $VDloginDISPLAY=1; $VDdisplayMESSAGE = "Campaign not active, please try again
"; } } else { fwrite ($fp, "vdweb|FAIL|$date|$VD_login|$VD_pass|$ip|$browser|\n"); fclose($fp); $VDloginDISPLAY=1; $VDdisplayMESSAGE = "Login incorrect, please try again
"; } } if ($VDloginDISPLAY) { echo "VICIDIAL web client: Campaign Login\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "
\n"; echo "
\n"; echo "\n"; echo "\n"; echo "\n"; echo "

$VDdisplayMESSAGE

"; echo ""; echo ""; echo ""; echo "\n"; echo "\n"; echo ""; echo "\n"; echo ""; echo "\n"; echo ""; echo "\n"; echo "\n"; echo "\n"; echo "
Campaign Login
 
User Login:
User Password:
Campaign: $camp_form_code

VERSION: $version       BUILD: $build
\n"; echo "\n\n"; echo "\n\n"; echo "\n\n"; exit; } $authphone=0; $stmt="SELECT count(*) from phones where login='$phone_login' and pass='$phone_pass' and active = 'Y';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $authphone=$row[0]; if (!$authphone) { echo "VICIDIAL web client: Phone Login Error\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "
\n"; echo "
\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "


"; echo ""; echo ""; echo "\n"; echo "\n"; echo ""; echo "\n"; echo ""; echo "\n"; echo "\n"; echo "\n"; echo "
Login Error
 
Sorry, your phone login and password are not active in this system, please try again:
 
Phone Login:
Phone Password:

VERSION: $version       BUILD: $build
\n"; echo "\n\n"; echo "\n\n"; echo "\n\n"; exit; } else { echo "VICIDIAL web client\n"; $stmt="SELECT * from phones where login='$phone_login' and pass='$phone_pass' and active = 'Y';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $extension=$row[0]; $dialplan_number=$row[1]; $voicemail_id=$row[2]; $phone_ip=$row[3]; $computer_ip=$row[4]; $server_ip=$row[5]; $login=$row[6]; $pass=$row[7]; $status=$row[8]; $active=$row[9]; $phone_type=$row[10]; $fullname=$row[11]; $company=$row[12]; $picture=$row[13]; $messages=$row[14]; $old_messages=$row[15]; $protocol=$row[16]; $local_gmt=$row[17]; $ASTmgrUSERNAME=$row[18]; $ASTmgrSECRET=$row[19]; $login_user=$row[20]; $login_pass=$row[21]; $login_campaign=$row[22]; $park_on_extension=$row[23]; $conf_on_extension=$row[24]; $VICIDiaL_park_on_extension=$row[25]; $VICIDiaL_park_on_filename=$row[26]; $monitor_prefix=$row[27]; $recording_exten=$row[28]; $voicemail_exten=$row[29]; $voicemail_dump_exten=$row[30]; $ext_context=$row[31]; $dtmf_send_extension=$row[32]; $call_out_number_group=$row[33]; $client_browser=$row[34]; $install_directory=$row[35]; $local_web_callerID_URL=$row[36]; $VICIDiaL_web_URL=$row[37]; $AGI_call_logging_enabled=$row[38]; $user_switching_enabled=$row[39]; $conferencing_enabled=$row[40]; $admin_hangup_enabled=$row[41]; $admin_hijack_enabled=$row[42]; $admin_monitor_enabled=$row[43]; $call_parking_enabled=$row[44]; $updater_check_enabled=$row[45]; $AFLogging_enabled=$row[46]; $QUEUE_ACTION_enabled=$row[47]; $CallerID_popup_enabled=$row[48]; $voicemail_button_enabled=$row[49]; $enable_fast_refresh=$row[50]; $fast_refresh_rate=$row[51]; $enable_persistant_mysql=$row[52]; $auto_dial_next_number=$row[53]; $VDstop_rec_after_each_call=$row[54]; $DBX_server=$row[55]; $DBX_database=$row[56]; $DBX_user=$row[57]; $DBX_pass=$row[58]; $DBX_port=$row[59]; if ($protocol == 'EXTERNAL') { $protocol = 'Local'; $extension = "$dialplan_number$AT$ext_context"; } $SIP_user = "$protocol/$extension"; $stmt="SELECT asterisk_version from servers where server_ip='$server_ip';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $asterisk_version=$row[0]; # If a park extension is not set, use the default one if ( (strlen($park_ext)>0) && (strlen($park_file_name)>0) ) { $VICIDiaL_park_on_extension = "$park_ext"; $VICIDiaL_park_on_filename = "$park_file_name"; print "\n"; } print "\n"; # If a web form address is not set, use the default one if (strlen($web_form_address)>0) { $VICIDiaL_web_form_address = "$web_form_address"; print "\n"; } else { $VICIDiaL_web_form_address = "$VICIDiaL_web_URL"; print "\n"; $VICIDiaL_web_form_address_enc = rawurlencode($VICIDiaL_web_form_address); } $VICIDiaL_web_form_address_enc = rawurlencode($VICIDiaL_web_form_address); # If closers are allowed on this campaign if ($allow_closers=="Y") { $VICIDiaL_allow_closers = 1; print "\n"; } else { $VICIDiaL_allow_closers = 0; print "\n"; } $session_ext = eregi_replace("[^a-z0-9]", "", $extension); if (strlen($session_ext) > 10) {$session_ext = substr($session_ext, 0, 10);} $session_rand = (rand(1,9999999) + 10000000); $session_name = "$StarTtimE$US$session_ext$session_rand"; $stmt="DELETE from web_client_sessions where start_time < '$past_month_date' and extension='$extension' and server_ip = '$server_ip' and program = 'vicidial';"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_query($stmt, $link); $stmt="INSERT INTO web_client_sessions values('$extension','$server_ip','vicidial','$NOW_TIME','$session_name');"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_query($stmt, $link); if ( (eregi("CLOSER", $VD_campaign)) || ($campaign_leads_to_call > 0) ) { ### insert an entry into the user log for the login event $stmt = "INSERT INTO vicidial_user_log values('','$VD_login','LOGIN','$VD_campaign','$NOW_TIME','$StarTtimE')"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_query($stmt, $link); ##### check to see if the user has a conf extension already, this happens if they previously exited uncleanly $stmt="SELECT conf_exten FROM vicidial_conferences where extension='$SIP_user' and server_ip = '$server_ip' LIMIT 1;"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $prev_login_ct = mysql_num_rows($rslt); $i=0; while ($i < $prev_login_ct) { $row=mysql_fetch_row($rslt); $session_id =$row[0]; $i++; } if ($prev_login_ct > 0) {print "\n";} else { ##### grab the next available vicidial_conference room and reserve it $stmt="SELECT conf_exten FROM vicidial_conferences where server_ip = '$server_ip' and ((extension='') or (extension is null)) LIMIT 1;"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $free_conf_ct = mysql_num_rows($rslt); $i=0; while ($i < $free_conf_ct) { $row=mysql_fetch_row($rslt); $session_id =$row[0]; $i++; } $stmt="UPDATE vicidial_conferences set extension='$SIP_user' where server_ip='$server_ip' and conf_exten='$session_id';"; $rslt=mysql_query($stmt, $link); print "\n"; } $stmt="UPDATE vicidial_list set status='N', user='' where status IN('QUEUE','INCALL') and user ='$VD_login';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $affected_rows = mysql_affected_rows($link); print "\n"; $stmt="DELETE from vicidial_hopper where status IN('QUEUE','INCALL','DONE') and user ='$VD_login';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $affected_rows = mysql_affected_rows($link); print "\n"; $stmt="DELETE from vicidial_live_agents where user ='$VD_login';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $affected_rows = mysql_affected_rows($link); print "\n"; # print "You have logged in as user: $VD_login on phone: $SIP_user to campaign: $VD_campaign
\n"; $VICIDiaL_is_logged_in=1; ### use manager middleware-app to connect the phone to the user $SIqueryCID = "S$CIDdate$session_id"; ### insert a NEW record to the vicidial_manager table to be processed $stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$SIqueryCID','Channel: $SIP_user','Context: $ext_context','Exten: $session_id','Priority: 1','Callerid: $SIqueryCID','','','','','');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $affected_rows = mysql_affected_rows($link); print "\n"; if ($auto_dial_level > 0) { print "\n"; $closer_chooser_string=''; $stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,user_level) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$closer_chooser_string','$user_level');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $affected_rows = mysql_affected_rows($link); print "\n"; if (eregi("CLOSER", $VD_campaign)) { print "\n"; } } else { print "\n"; } } else { echo "VICIDIAL web client: VICIDIAL Campaign Login\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "
\n"; echo "Sorry, there are no leads in the hopper for this campaign\n"; echo "
\n"; echo "\n"; echo "\n"; echo "\n"; echo "Login: \n
"; echo "Password:
\n"; echo "Campaign: $camp_form_code
\n"; echo "\n"; echo "
\n\n"; echo "\n\n"; echo "\n\n"; exit; } if (strlen($session_id) < 1) { echo "VICIDIAL web client: VICIDIAL Campaign Login\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "
\n"; echo "Sorry, there are no available sessions\n"; echo "
\n"; echo "\n"; echo "\n"; echo "\n"; echo "Login: \n
"; echo "Password:
\n"; echo "Campaign: $camp_form_code
\n"; echo "\n"; echo "
\n\n"; echo "\n\n"; echo "\n\n"; exit; } $StarTtimE = date("U"); $NOW_TIME = date("Y-m-d H:i:s"); ##### Agent is going to log in so insert the vicidial_agent_log entry now $stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch) values('$VD_login','$server_ip','$NOW_TIME','$VD_campaign','$StarTtimE','0','$StarTtimE');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); $affected_rows = mysql_affected_rows($link); $agent_log_id = mysql_insert_id(); print "\n"; $S='*'; $D_s_ip = explode('.', $server_ip); if (strlen($D_s_ip[0])<2) {$D_s_ip[0] = "0$D_s_ip[0]";} if (strlen($D_s_ip[0])<3) {$D_s_ip[0] = "0$D_s_ip[0]";} if (strlen($D_s_ip[1])<2) {$D_s_ip[1] = "0$D_s_ip[1]";} if (strlen($D_s_ip[1])<3) {$D_s_ip[1] = "0$D_s_ip[1]";} if (strlen($D_s_ip[2])<2) {$D_s_ip[2] = "0$D_s_ip[2]";} if (strlen($D_s_ip[2])<3) {$D_s_ip[2] = "0$D_s_ip[2]";} if (strlen($D_s_ip[3])<2) {$D_s_ip[3] = "0$D_s_ip[3]";} if (strlen($D_s_ip[3])<3) {$D_s_ip[3] = "0$D_s_ip[3]";} $server_ip_dialstring = "$D_s_ip[0]$S$D_s_ip[1]$S$D_s_ip[2]$S$D_s_ip[3]$S"; ##### grab the datails of all active scripts in the system $stmt="SELECT script_id,script_name,script_text FROM vicidial_scripts WHERE active='Y' order by script_id limit 100;"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $MM_scripts = mysql_num_rows($rslt); $e=0; while ($e < $MM_scripts) { $row=mysql_fetch_row($rslt); $MMscriptid[$e] =$row[0]; $MMscriptname[$e] = rawurlencode($row[1]); $MMscripttext[$e] = rawurlencode($row[2]); $MMscriptids = "$MMscriptids'$MMscriptid[$e]',"; $MMscriptnames = "$MMscriptnames'$MMscriptname[$e]',"; $MMscripttexts = "$MMscripttexts'$MMscripttext[$e]',"; $e++; } $MMscriptids = substr("$MMscriptids", 0, -1); $MMscriptnames = substr("$MMscriptnames", 0, -1); $MMscripttexts = substr("$MMscripttexts", 0, -1); } } ################################################################ ### BEGIN - build the callback calendar (12 months) ### ################################################################ define ('ADAY', (60*60*24)); $CdayARY = getdate(); $Cmon = $CdayARY['mon']; $Cyear = $CdayARY['year']; $CTODAY = date("Y-m"); $CTODAYmday = date("j"); $CINC=0; $Cmonths = Array('January','February','March','April','May','June', 'July','August','September','October','November','December'); $Cdays = Array('Sun','Mon','Tue','Wed','Thu','Fri','Sat'); $CCAL_OUT = ''; $CCAL_OUT .= ""; while ($CINC < 12) { if ( ($CINC == 0) || ($CINC == 4) ||($CINC == 8) ) {$CCAL_OUT .= "";} $CCAL_OUT .= ""; if ( ($CINC == 3) || ($CINC == 7) ||($CINC == 11) ) {$CCAL_OUT .= "";} $CINC++; } $CCAL_OUT .= "
"; $CYyear = $Cyear; $Cmonth= ($Cmon + $CINC); if ($Cmonth > 12) { $Cmonth = ($Cmonth - 12); $CYyear++; } $Cstart= mktime(0,0,0,$Cmonth,1,$CYyear); $CfirstdayARY = getdate($Cstart); #echo "|$Cmon|$Cmonth|$CINC|\n"; $CPRNTDAY = date("Y-m", $Cstart); $CCAL_OUT .= ""; $CCAL_OUT .= ""; $CCAL_OUT .= ""; $CCAL_OUT .= ""; foreach($Cdays as $Cday) { $CDCLR="#ffffff"; $CCAL_OUT .= ""; } for( $Ccount=0;$Ccount<(6*7);$Ccount++) { $Cdayarray = getdate($Cstart); if((($Ccount) % 7) == 0) { if($Cdayarray['mon'] != $CfirstdayARY['mon']) break; $CCAL_OUT .= ""; } if($Ccount < $CfirstdayARY['wday'] || $Cdayarray['mon'] != $Cmonth) { $CCAL_OUT .= ""; } else { if( ($Cdayarray['mday'] == $CTODAYmday) and ($CPRNTDAY == $CTODAY) ) { $CPRNTmday = $Cdayarray['mday']; if ($CPRNTmday < 10) {$CPRNTmday = "0$CPRNTmday";} $CBL = ""; $CEL = ""; $CCAL_OUT .= ""; $Cstart += ADAY; } else { $CDCLR="#ffffff"; if ( ($Cdayarray['mday'] < $CTODAYmday) and ($CPRNTDAY == $CTODAY) ) { $CDCLR="#CCCCCC"; $CBL = ''; $CEL = ''; } else { $CPRNTmday = $Cdayarray['mday']; if ($CPRNTmday < 10) {$CPRNTmday = "0$CPRNTmday";} $CBL = ""; $CEL = ""; } $CCAL_OUT .= ""; $Cstart += ADAY; } } } $CCAL_OUT .= ""; $CCAL_OUT .= "
"; $CCAL_OUT .= "
"; $CCAL_OUT .= "$CfirstdayARY[month] $CfirstdayARY[year]"; $CCAL_OUT .= "
"; $CCAL_OUT .= "
"; $CCAL_OUT .= "
"; $CCAL_OUT .= "$Cday"; $CCAL_OUT .= "
"; $CCAL_OUT .= "
 "; $CCAL_OUT .= "
"; $CCAL_OUT .= "$CBL$Cdayarray[mday]$CEL"; $CCAL_OUT .= "
"; $CCAL_OUT .= "
"; $CCAL_OUT .= "
"; $CCAL_OUT .= "$CBL$Cdayarray[mday]$CEL"; $CCAL_OUT .= "
"; $CCAL_OUT .= "
"; $CCAL_OUT .= "
"; #echo "$CCAL_OUT\n"; ################################################################ ### END - build the callback calendar (12 months) ### ################################################################ ?> \n"; ?>
LOGOUT\n"; ?>
VICIDIAL SCRIPT   LIVE     session ID: Live Call

VICIDIAL
MANUAL DIAL
X ACTIVE CALLBACKS
CALLBACKS FOR AGENT :
Click on a callback below to call the customer back now. If you click on a record below to call it, it will be removed from the list.

  Refresh                 Go Back
NEW MANUAL DIAL LEAD FOR :

Enter information below for the new lead you wish to call.
\n"; } ?> Note: all new manual dial leads will go into list 999

Dial Code:   (This is usually a 1 in the USA-Canada)
Phone Number:   (10 digits max - digits only)
Search Existing Leads:   (This option if checked will attempt to find the phone number in the system before inserting it as a new lead)


If you want to dial a number and have it NOT be added as a new lead, enter in the exact dialstring that you want to call in the Dial Override field below. To hangup this call you will have to open the CALLS IN THIS SESSION link at the bottom of the screen and hang it up by clicking on its channel link there.
 
Dial Override:   (digits only please)

Dial Now                 Go Back
Your Status:
Calls Dialing:
Transfer - Conference
INTERNAL CLOSER LOCAL CLOSER CODE Hangup Xfer Line Hangup Both Lines
Number to call   seconds   channel OVERRIDE   D1 D2
Dial With Customer Park Customer Dial LEAVE 3-WAY CALL Dial Blind Transfer Blind Transfer VMail Message
Lead Dispositioned As:

-
Disposition Hot Keys: When active, simply press the keyboard key for the desired disposition for this call. The call will then be hungup and dispositioned automatically:
Noone is in your session:
Go Back

Call Agent Again
Customer has hung up:
Go Back

Finish and Disposition Call
Call Wrapup: seconds remaining in wrapup



Finish Wrapup and Move On

LOGOUT
 
Any changes made to the customer information below at this time will not be comitted, You must change customer information before you Hangup the call.
DISPOSITION CALL :       Hangup Again       minimize
End-of-call Disposition Selection
PAUSE AGENT DIALING
CLEAR FORM | SUBMIT

WEB FORM SUBMIT

 
Select a CallBack Date :
Select a Date Below       Hour:   Minutes:    
MY CALLBACK ONLY
";} ?> CB Comments:

SUBMIT



 
CLOSER INBOUND GROUP SELECTION
Closer Inbound Group Selection
BLENDED CALLING(outbound activated)
RESET | SUBMIT



 
Channel Channel MY CALLBACK ONLY
";} ?>
LIVE CALL TRANSFER
Channel to be transferred: Channel
Extensions:
Extensions Menu

Send to selected extension

Send to selected vmail box

Send to this number:


REFRESH


Back to Main Window

Conferences:
(click on a number below to send to a conference)
Send my channel too
Conferences Menu
VICIDIAL SCRIPT
STATUS:
Dial Next Number
LEAD PREVIEW
ALT PHONE DIAL
RECORDING FILE:

RECORD ID:
Start Recording

Web Form

Park Call
Transfer - Conference

Hangup Customer

Send DTMF
\n";} else {echo "\n";} ?>
seconds:   Channel:   Cust Time:
Customer Information:
Title:   First:   MI:   Last:
Address1:
Address2:   Address3:
City:   State:   PostCode:
Province:   Vendor ID:
Phone:   DialCode:   Alt. Phone:
Show:   Email:
Comments:
 

 
VICIDIAL web-client version:     BUILD:               Server:              
Show conference call channel information
0) && ( ($user_level>=$HKuser_level) or ($VU_hotkeys_active > 0) ) ) { ?> HOT KEYS INACTIVE