LICENSE: GPLv2
###
# live real-time stats for the VICIDIAL Auto-Dialer all servers
#
# changes:
# 50406-0920 - Added Paused agents < 1 min (Chris Doyle)
# 51130-1218 - Modified layout and info to show all servers in a vicidial system
# 60504-2023 - Modified click-to-listen for SIP phones by Angelito Manansala
#
header ("Content-type: text/html; charset=utf-8");
require("dbconnect.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
$server_ip=$_GET["server_ip"]; if (!$server_ip) {$server_ip=$_POST["server_ip"];}
$reset_counter=$_GET["reset_counter"]; if (!$reset_counter) {$reset_counter=$_POST["reset_counter"];}
$RR=$_GET["RR"]; if (!$RR) {$RR=$_POST["RR"];}
$group=$_GET["group"]; if (!$group) {$group=$_POST["group"];}
$DB=$_GET["DB"]; if (!$DB) {$DB=$_POST["DB"];}
$submit=$_GET["submit"]; if (!$submit) {$submit=$_POST["submit"];}
$SUBMIT=$_GET["SUBMIT"]; if (!$SUBMIT) {$SUBMIT=$_POST["SUBMIT"];}
$NOW_TIME = date("Y-m-d H:i:s");
$STARTtime = date("U");
$epochSIXhoursAGO = ($STARTtime - 21600);
$timeSIXhoursAGO = date("Y-m-d H:i:s",$epochSIXhoursAGO);
$stmt="select campaign_id from vicidial_campaigns;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$groups_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $groups_to_print)
{
$row=mysql_fetch_row($rslt);
$groups[$i] =$row[0];
$i++;
}
if (!$RR) {$RR=40;}
$NFB = '';
$NFE = '';
$F=''; $FG=''; $B=''; $BG='';
$reset_counter++;
if ($reset_counter > 7)
{
$reset_counter=0;
}
?>
\n";
echo"\n";
echo "VF DIALER: Time On VDAD Campaign: $group\n";
echo "\n"; exit;}
else
{
$stmt="select auto_dial_level,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order from vicidial_campaigns where campaign_id='$group';";
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
echo "
";
echo "DIAL LEVEL: $row[0] ";
echo "STATUSES: $row[1], $row[2], $row[3], $row[4], $row[5] ";
echo "ORDER: $row[6]";
echo "\n\n";
}
###################################################################################
###### OUTBOUND CALLS
###################################################################################
if (eregi("CLOSER",$group))
{$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') and (campaign_id='$group' or campaign_id LIKE \"CL_%\");";}
else
{$stmt="select status from vicidial_auto_calls where status NOT IN('XFER') and campaign_id='$group';";}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$parked_to_print = mysql_num_rows($rslt);
if ($parked_to_print > 0)
{
$i=0;
$out_total=0;
$out_ring=0;
$out_live=0;
while ($i < $parked_to_print)
{
$row=mysql_fetch_row($rslt);
if (eregi("LIVE",$row[0]))
{$out_live++;}
else
{
if (eregi("CLOSER",$row[0]))
{$nothing=1;}
else
{$out_ring++;}
}
$out_total++;
$i++;
}
if ($out_live > 0) {$F=''; $FG='';}
if ($out_live > 4) {$F=''; $FG='';}
if ($out_live > 9) {$F=''; $FG='';}
if ($out_live > 14) {$F=''; $FG='';}
if (eregi("CLOSER",$group))
{echo "$NFB$out_total$NFE current active calls \n";}
else
{echo "$NFB$out_total$NFE calls being placed \n";}
echo "$NFB$out_ring$NFE calls ringing \n";
echo "$NFB$F $out_live $FG$NFE calls waiting for agents \n";
}
else
{
echo " NO LIVE CALLS WAITING \n";
}
###################################################################################
###### TIME ON SYSTEM
###################################################################################
$agent_incall=0;
$agent_ready=0;
$agent_paused=0;
$agent_total=0;
$Aecho = '';
$Aecho .= "VF DIALER: Agents Time On Calls Campaign: $group $NOW_TIME\n\n";
$Aecho .= "+------------|--------+------------------+--------+-----------------+-----------------+---------+------------+\n";
$Aecho .= "| STATION | USER | SESSIONID | STATUS | SERVER IP | CALL SERVER IP | MM:SS | CAMPAIGN |\n";
$Aecho .= "+------------|--------+------------------+--------+-----------------+-----------------+---------+------------+\n";
$stmt="select extension,user,conf_exten,status,server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,campaign_id from vicidial_live_agents where campaign_id='$group' order by status,last_call_time;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$talking_to_print = mysql_num_rows($rslt);
if ($talking_to_print > 0)
{
$i=0;
$agentcount=0;
while ($i < $talking_to_print)
{
$row=mysql_fetch_row($rslt);
if (eregi("READY|PAUSED",$row[4]))
{
$row[5]=$row[6];
}
$extension = sprintf("%-10s", $row[0]);
$user = sprintf("%-6s", $row[1]);
$sessionid = sprintf("%-9s", $row[2]);
$status = sprintf("%-6s", $row[3]);
$server_ip = sprintf("%-15s", $row[4]);
$call_server_ip = sprintf("%-15s", $row[7]);
$campaign_id = sprintf("%-10s", $row[8]);
$call_time_S = ($STARTtime - $row[5]);
$call_time_M = ($call_time_S / 60);
$call_time_M = round($call_time_M, 2);
$call_time_M_int = intval("$call_time_M");
$call_time_SEC = ($call_time_M - $call_time_M_int);
$call_time_SEC = ($call_time_SEC * 60);
$call_time_SEC = round($call_time_SEC, 0);
if ($call_time_SEC < 10) {$call_time_SEC = "0$call_time_SEC";}
$call_time_MS = "$call_time_M_int:$call_time_SEC";
$call_time_MS = sprintf("%7s", $call_time_MS);
$G = ''; $EG = '';
if ($call_time_M_int >= 5) {$G=''; $EG='';}
# if ($call_time_M_int >= 10) {$G=''; $EG='';}
if (eregi("PAUSED",$row[3]))
{
if ($call_time_M_int >= 1)
{$i++; continue;}
else
{$G=''; $EG=''; $agent_paused++; $agent_total++;}
}
# if ( (strlen($row[7])> 4) and ($row[7] != "$row[4]") )
# {$G=''; $EG='';}
if ( (eregi("INCALL",$status)) or (eregi("QUEUE",$status)) ) {$agent_incall++; $agent_total++;}
if ( (eregi("READY",$status)) or (eregi("CLOSER",$status)) ) {$agent_ready++; $agent_total++;}
if ( (eregi("READY",$status)) or (eregi("CLOSER",$status)) ) {$G=''; $EG='';}
$sessionid = trim($sessionid);
$agentcount++;
$Aecho .= "| $G$extension$EG | $G$user$EG | $G$sessionid$EG LISTEN | $G$status$EG | $G$server_ip$EG | $G$call_server_ip$EG | $G$call_time_MS$EG | $G$campaign_id$EG |\n";
$i++;
}
$Aecho .= "+------------|--------+-----------+--------+-----------------+-----------------+---------+------------+\n";
$Aecho .= " $agentcount agents logged in on all servers\n";
$Aecho .= " NOTE: Click LISTERN to monitor agent call, you must have installed softphone on you machine.\n\n";
$Aecho .= " - Paused agents\n";
# $Aecho .= " - Balanced call\n";
$Aecho .= " - Agent waiting for call\n";
$Aecho .= " - Over 5 minutes on call\n";
if ($agent_ready > 0) {$B=''; $BG='';}
if ($agent_ready > 4) {$B=''; $BG='';}
if ($agent_ready > 9) {$B=''; $BG='';}
if ($agent_ready > 14) {$B=''; $BG='';}
echo "\n
\n";
echo "$NFB$agent_total$NFE agents logged in \n";
echo "$NFB$agent_incall$NFE agents in calls \n";
echo "$NFB$B $agent_ready $BG$NFE agents waiting \n";
echo "$NFB$agent_paused$NFE paused agents \n";
echo "";
echo "";
echo "$Aecho";
}
else
{
echo " NO AGENTS ON CALLS \n";
}
?>