LICENSE: GPLv2 ### # CHANGES # # 60619-1711 - Added variable filtering to eliminate SQL injection attack threat # - Added required user/pass to gain access to this page # require("dbconnect.php"); $PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER']; $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; $PHP_SELF=$_SERVER['PHP_SELF']; if (isset($_GET["group"])) {$group=$_GET["group"];} elseif (isset($_POST["group"])) {$group=$_POST["group"];} if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];} elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];} if (isset($_GET["shift"])) {$shift=$_GET["shift"];} elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];} if (isset($_GET["submit"])) {$submit=$_GET["submit"];} elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];} if (isset($_GET["ΕΠΙΒΕΒΑΙΩΣΗ"])) {$ΕΠΙΒΕΒΑΙΩΣΗ=$_GET["ΕΠΙΒΕΒΑΙΩΣΗ"];} elseif (isset($_POST["ΕΠΙΒΕΒΑΙΩΣΗ"])) {$ΕΠΙΒΕΒΑΙΩΣΗ=$_POST["ΕΠΙΒΕΒΑΙΩΣΗ"];} $PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER); $PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW); $stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6;"; if ($DB) {echo "|$stmt|\n";} $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $auth=$row[0]; if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth)) { Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\""); Header("HTTP/1.0 401 Unauthorized"); echo "Ακυρο Ονομα Χρήστη/Κωδικός Πρόσβασης: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n"; exit; } $NOW_DATE = date("Y-m-d"); $NOW_TIME = date("Y-m-d H:i:s"); $STARTtime = date("U"); if (!isset($group)) {$group = '';} if (!isset($query_date)) {$query_date = $NOW_DATE;} $stmt="select campaign_id from vicidial_campaigns;"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $campaigns_to_print = mysql_num_rows($rslt); $i=0; while ($i < $campaigns_to_print) { $row=mysql_fetch_row($rslt); $groups[$i] =$row[0]; $i++; } ?> \n"; echo "VICIDIAL: Agent Performance\n"; echo "
\n"; echo "\n"; echo "\n"; echo "\n"; echo "\n"; echo "           ΤΡΟΠΟΠΟΙΗΣΗ | ΑΝΑΦΟΡΕΣ \n"; echo "
\n\n"; echo "
\n";


if (!$group)
{
echo "\n";
echo "PLEASE SELECT A ΔΙΑΚΟΜΙΣΤΗΣ AND DATE-TIME ABOVE AND CLICK ΕΠΙΒΕΒΑΙΩΣΗ\n";
echo " NOTE: stats taken from 6 hour shift specified\n";
}

else
{
if ($shift == 'AM') 
	{
	$query_date_BEGIN = "$query_date 08:45:00";   
	$query_date_END = "$query_date 15:33:00";
	$time_BEGIN = "08:45:00";   
	$time_END = "15:33:00";
	}
if ($shift == 'PM') 
	{
	$query_date_BEGIN = "$query_date 15:33:00";   
	$query_date_END = "$query_date 23:15:00";
	$time_BEGIN = "15:33:00";   
	$time_END = "23:15:00";
	}

echo "VICIDIAL: Agent Performance                             $NOW_TIME\n";

echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
echo "---------- AGENTS Details -------------\n\n";

echo "+-----------------+--------+--------+--------+--------+------+------+------+------+------+------+------+\n";
echo "| USER NAME       | ID     | CALLS  | TALK   | TALKAVG| A    | B    | DC   | DNC  | N    | NI   | SALE |\n";
echo "+-----------------+--------+--------+--------+--------+------+------+------+------+------+------+------+\n";

$stmt="select count(*) as calls,sum(length_in_sec) as talk,full_name,vicidial_users.user,avg(length_in_sec) from vicidial_users,vicidial_log where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and vicidial_users.user=vicidial_log.user and campaign_id='" . mysql_real_escape_string($group) . "' group by full_name order by calls desc limit 1000;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rows_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $rows_to_print)
	{
	$row=mysql_fetch_row($rslt);
	$TOTcalls=($TOTcalls + $row[0]);
	$TOTtotTALK=($TOTtotTALK + $row[1]);
	$calls[$i] =	sprintf("%-6s", $row[0]);
	$full_name[$i]=	sprintf("%-15s", $row[2]); while(strlen($full_name[$i])>15) {$full_name[$i] = substr("$full_name[$i]", 0, -1);}
	$user[$i] =		sprintf("%-6s", $row[3]);
	$USERtotTALK =	$row[1];
	$USERavgTALK =	$row[4];

	$USERtotTALK_M = ($USERtotTALK / 60);
	$USERtotTALK_M = round($USERtotTALK_M, 2);
	$USERtotTALK_M_int = intval("$USERtotTALK_M");
	$USERtotTALK_S = ($USERtotTALK_M - $USERtotTALK_M_int);
	$USERtotTALK_S = ($USERtotTALK_S * 60);
	$USERtotTALK_S = round($USERtotTALK_S, 0);
	if ($USERtotTALK_S < 10) {$USERtotTALK_S = "0$USERtotTALK_S";}
	$USERtotTALK_MS = "$USERtotTALK_M_int:$USERtotTALK_S";
	$pfUSERtotTALK_MS[$i] =		sprintf("%6s", $USERtotTALK_MS);

	$USERavgTALK_M = ($USERavgTALK / 60);
	$USERavgTALK_M = round($USERavgTALK_M, 2);
	$USERavgTALK_M_int = intval("$USERavgTALK_M");
	$USERavgTALK_S = ($USERavgTALK_M - $USERavgTALK_M_int);
	$USERavgTALK_S = ($USERavgTALK_S * 60);
	$USERavgTALK_S = round($USERavgTALK_S, 0);
	if ($USERavgTALK_S < 10) {$USERavgTALK_S = "0$USERavgTALK_S";}
	$USERavgTALK_MS = "$USERavgTALK_M_int:$USERavgTALK_S";
	$pfUSERavgTALK_MS[$i] =		sprintf("%6s", $USERavgTALK_MS);
	$i++;
	}

$k=0;
while($k < $i)
	{
	$ctA[$k]="0   "; $ctB[$k]="0   "; $ctDC[$k]="0   "; $ctDNC[$k]="0   "; $ctN[$k]="0   "; $ctNI[$k]="0   "; $ctSALE[$k]="0   "; 
	$stmt="select count(*),status from vicidial_log where call_date <= '$query_date_END' and call_date >= '$query_date_BEGIN' and user='$user[$k]' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;";
	$rslt=mysql_query($stmt, $link);
	if ($DB) {echo "$stmt\n";}
	$rows_to_print = mysql_num_rows($rslt);
	$m=0;
	while ($m < $rows_to_print)
		{
		$row=mysql_fetch_row($rslt);
		if ($row[1] == 'A') {$ctA[$k]=sprintf("%-4s", $row[0]);		$TOT_A = ($TOT_A + $row[0]);}
		if ($row[1] == 'B') {$ctB[$k]=sprintf("%-4s", $row[0]);		$TOT_B = ($TOT_B + $row[0]);}
		if ($row[1] == 'DC') {$ctDC[$k]=sprintf("%-4s", $row[0]);	$TOT_DC = ($TOT_DC + $row[0]);}
		if ($row[1] == 'DNC') {$ctDNC[$k]=sprintf("%-4s", $row[0]);	$TOT_DNC = ($TOT_DNC + $row[0]);}
		if ($row[1] == 'N') {$ctN[$k]=sprintf("%-4s", $row[0]);		$TOT_N = ($TOT_N + $row[0]);}
		if ($row[1] == 'NI') {$ctNI[$k]=sprintf("%-4s", $row[0]);	$TOT_NI = ($TOT_NI + $row[0]);}
		if (($row[1] == 'SALE') || ($row[1] == 'XFER') ) {$ctSALE[$k]=sprintf("%-4s", $row[0]);	$TOT_SALE = ($TOT_SALE + $row[0]);}
		$m++;
		}
	echo "| $full_name[$k] | $user[$k] | $calls[$k] | $pfUSERtotTALK_MS[$k] | $pfUSERavgTALK_MS[$k] | $ctA[$k] | $ctB[$k] | $ctDC[$k] | $ctDNC[$k] | $ctN[$k] | $ctNI[$k] | $ctSALE[$k] |\n";



	$k++;
	}

	$TOTcalls =	sprintf("%-7s", $TOTcalls);

	$TOTtotTALK_M = ($TOTtotTALK / 60);
	$TOTtotTALK_M = round($TOTtotTALK_M, 2);
	$TOTtotTALK_M_int = intval("$TOTtotTALK_M");
	$TOTtotTALK_S = ($TOTtotTALK_M - $TOTtotTALK_M_int);
	$TOTtotTALK_S = ($TOTtotTALK_S * 60);
	$TOTtotTALK_S = round($TOTtotTALK_S, 0);
	if ($TOTtotTALK_S < 10) {$TOTtotTALK_S = "0$TOTtotTALK_S";}
	$TOTtotTALK_MS = "$TOTtotTALK_M_int:$TOTtotTALK_S";
	$TOTtotTALK_MS =		sprintf("%7s", $TOTtotTALK_MS);
		while(strlen($TOTtotTALK_MS)>7) {$TOTtotTALK_MS = substr("$TOTtotTALK_MS", 0, -1);}

	$TOT_A = sprintf("%-5s", $TOT_A);
	$TOT_B = sprintf("%-5s", $TOT_B);
	$TOT_DC = sprintf("%-5s", $TOT_DC);
	$TOT_DNC = sprintf("%-5s", $TOT_DNC);
	$TOT_N = sprintf("%-5s", $TOT_N);
	$TOT_NI = sprintf("%-5s", $TOT_NI);
	$TOT_SALE = sprintf("%-5s", $TOT_SALE);

echo "+-----------------+--------+--------+--------+--------+------+------+------+------+------+------+------+\n";
echo "|  TOTALS                  | $TOTcalls| $TOTtotTALK_MS|        | $TOT_A| $TOT_B| $TOT_DC| $TOT_DNC| $TOT_N| $TOT_NI| $TOT_SALE|\n";
echo "+-----------------+--------+--------+--------+--------+------+------+------+------+------+------+------+\n";

echo "\n";

}



?>