166 lines
9.6 KiB
Plaintext
166 lines
9.6 KiB
Plaintext
############################################################ ADMIN
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Drop Call Seconds -</B> The number of seconds from the time the customer line is picked up until the call is considered a DROP, only applies to outbound calls
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Safe Harbor Message -</B> If set to Y will play a message to customer after the Drop Call Seconds timeout is reached without being transferred to an agent. This setting will override sending to a voicemail box if this is set to Y
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Safe Harbor Exten -</B> This is the dialplan extension that the desired Safe Harbor audio file is located at on your server
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Drop Message -</B> If set to Y will play a message to customer after the Drop Call Seconds timeout is reached without being transferred to an agent. This setting will override sending to a voicemail box if this is set to Y
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Drop Exten -</B> This is the dialplan extension that the desired Dropped call audio file is located at on your server
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Call Time ID -</B> This is the short name of a Vicidial Call Time Definition. This needs to be a unique identifier. Do not use any spaces or punctuation for this field. max 10 characters, minimum of 2 characters
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Call Time Name -</B> This is a more descriptive name of the Call Time Definition. This is a short summary of the Call Time definition. max 30 characters, minimum of 2 characters
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Call Time Comments -</B> This is where you can place comments for a Vicidial Call Time Definition such as -10am to 4pm with extra call state restrictions-. max 255 characters
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Default Start and Stop Times -</B> This is the default time that calling will be allowed to be started or stopped within this call time definition if the day-of-the-week start time is not defined. 0 is midnight. To prevent calling completely set this field to 2400 and set the Default Stop time to 2400. To allow calling 24 hours a day set the start time to 0 and the stop time to 2400
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Weekday Start and Stop Times -</B> These are the custom times per day that can be set for the call time definition. same rules apply as with the Default start and stop times
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State Call Time Definitions -</B> This is the list of State specific call time definitions that are followed in this Call Time Definition
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State Call Time State -</B> This is the two letter code for the state that this calling time definition is for. For this to be in effect the local call time that is set in the campaign must have this state call time record in it as well as all of the leads having two letter state codes in them
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Delete Call Times -</B> This option allows the user to be able to delete vicidial call times records and vicidial state call times records from the system
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Modify Call Times -</B> This option allows the user to view and modify the call times and state call times records. A user doesn't need this option enabled if they only need to change the call times option on the campaigns screen
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Wrapup Seconds -</B> The number of seconds to force an agent to wait before allowing them to receive or dial another call. The timer begins as soon as an agent hangs up on their customer - or in the case of alternate number dialing when the agent finishes the lead - Default is 0 seconds. If the timer runs out before the agent has dispositioned the call, the agent still will NOT move on to the next call until they select a disposition
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Wrapup Message -</B> This is a campaign-specific message to be displayed on the wrapup screen if wrapup seconds is set
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You are not authorized to view this page. Please go back
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Day and time options will appear once you have created the Call Time Definition
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State Call Time ID, name and state must be at least 2 characters in length
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Call Time ID and name must be at least 2 characters in length
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Active State Call Time Definitions for this Record
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there is already a call time entry with this ID
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CALL TIMES USING THIS STATE CALL TIME
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STATE CALL TIME DEFINITION NOT ADDED
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DELETE THIS STATE CALL TIME DEFINITION
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Modify Call Time State Definitions List
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CALL TIME DEFINITION NOT ADDED
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DELETE THIS CALL TIME DEFINITION
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short description of the call time
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CAMPAIGNS USING THIS CALL TIME
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STATE CALL TIME NOT MODIFIED
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CALL TIME NOT MODIFIED
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STATE CALL TIME MODIFIED
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CALL TIME MODIFIED
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Default Start:
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Default Stop:
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Sunday Start:
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Sunday Stop:
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Monday Start:
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Monday Stop:
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Tuesday Start:
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Tuesday Stop:
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Wednesday Start:
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Wednesday Stop:
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Thursday Start:
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Thursday Stop:
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Friday Start:
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Friday Stop:
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Saturday Start:
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Saturday Stop:
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State Rule Added
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State Rule Removed
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STATE CALL TIME LISTINGS
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CALL TIME LISTINGS
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STATE CALL TIME ADDED
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CALL TIME ADDED
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Drop Call Seconds
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Use Safe Harbor Message
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Safe Harbor Exten
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Use Drop Message
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Drop Exten
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SIP Listen Version
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Add New Call Time
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Add New State Call Time
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New Call Time Addition
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New State Call Time Addition
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Modify Call Time
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MODIFY A CALL TIME
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Modify State Call Time
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MODIFY A STATE CALL TIME
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Delete Call Time
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Delete State Call Time
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State Call Times
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State Call Time ID
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State Call Time Name
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State Call Time Comments
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STATE CALL TIME NOT DELETED
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CALL TIME DELETION COMPLETED
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STATE CALL TIME DELETION COMPLETED
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CALL TIME NOT DELETED
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Call Time ID must be at least 2 characters in length
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STATE CALL TIME DELETION CONFIRMATION
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CALL TIME DELETION CONFIRMATION
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Call Times
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CALL TIMES
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SHOW CALL TIMES
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ADD NEW CALL TIME
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SHOW STATE CALL TIMES
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ADD NEW STATE CALL TIME
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Call Time ID
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Call Time Name
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Call Time Comments
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short description of the call time
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HIDE
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SHOW
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Show Dialable Leads Count
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Dialable Lead Count
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TEST ON CAMPAIGN
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Wrapup Seconds:
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Wrapup Message:
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Alt Number Dialing
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no active lists selected for this campaign
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Realtime Screen
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Allowable Inbound Groups -</B> Here is where you select the inbound groups you want agents in this CLOSER campaign to be able to take calls from. It is important for BLENDED inbound/outbound campaigns only to select the inbound groups that are used for agents in this campaign
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Allowed Inbound Groups
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ADD NUMBER TO DNC
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ADD A NUMBER TO THE DNC LIST
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Add New DNC
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Phone Number
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VICIDIAL DNC List -</B> This Do Not Call list contains every lead that has been set to a status of DNC in the system. Through the LISTS - ADD NUMBER TO DNC page you are able to manually add a number to this list so that it will not be called by campaigns that use the internal DNC list
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DNC NOT ADDED - This phone number is already in the Do Not Call List
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DNC ADDED
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Use Internal DNC List -</B> This defines whether this campaign is to filter leads against the Internal DNC list. If it is set to Y, the hopper will look for each phone number in the DNC list before placing it in the hopper. If it is in the DNC list then it will change that lead status to DNCL so it cannot be dialed. Default is N
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Use Internal DNC List
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Campaign CallerID -</B> This field allows for the sending of a custom callerid number on the outbound calls. This is the number that would show up on the callerid of the person you are calling. The default is UNKNOWN. If you are using T1 or E1s to dial out this option is only available if you are using PRIs - ISDN T1s or E1s - that have the custom callerid feature turned on, this will not work with Robbed-bit service(RBS) circuits. This will also work through most VOIP(SIP or IAX trunks) providers that allow dynamic outbound callerID. The custom callerID only applies to calls placed for the VICIDIAL campaign directly, any 3rd party calls or transfers will not send the custom callerID. NOTE: Sometimes putting UNKNOWN or PRIVATE in the field will yield the sending of your default callerID number by your carrier with the calls. You may want to test this and put 0000000000 in the callerid field instead if you do not want to send you CallerID
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Login -</B> The login used for the phone user to login to the client applications
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Password -</B> The password used for the phone user to login to the client applications
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New Campaign Lead Recycle Addition
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Modify Campaign Lead Recycle
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Through the use of lead recycling, you can call specific statuses of leads again at a specified interval without resetting the entire list. Lead recycling is campaign-specific and does not have to be a selected dialable status in your campaign. The attempt delay field is the number of seconds until the lead can be placed back in the hopper, this number must be at least 120 seconds. The attempt maximum field is the maximum number of times that a lead of this status can be attempted before the list needs to be reset, this number can be from 1 to 10. You can activate and deactivate a lead recycle entry with the provided links. This feature only works in auto-dial mode, where dial level is greater than 0
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CAMPAIGN LEAD RECYCLE NOT ADDED - there is already a lead-recycle for this campaign with this status
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CAMPAIGN LEAD RECYCLE NOT ADDED - Please go back and look at the data you entered
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status must be between 1 and 6 characters in length
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attempt delay must be at least 120 seconds
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maximum attempts must be from 1 to 10
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CAMPAIGN LEAD RECYCLE ADDED
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CAMPAIGN LEAD RECYCLE NOT DELETED
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CAMPAIGN LEAD RECYCLE DELETED
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Delete Lead Recycle
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LEAD RECYCLING WITHIN THIS CAMPAIGN
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ATTEMPT DELAY
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ATTEMPT MAXIMUM
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ADD NEW CAMPAIGN LEAD RECYCLE
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Attempt Delay
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Attempt Maximum
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############################################################ CLIENT
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Search Existing Leads
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This option if checked will attempt to find the phone number in the system before inserting it as a new lead
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Finish Wrapup and Move On
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seconds remaining in wrapup
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Call Wrapup:
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YOU DO NOT NEED TO TRANSLATE BELOW THIS LINE
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############################################################ CLIENT MANUAL
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Added option to search for a manual-dial lead before inserting it in the system
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Added Call Wrapup option and screen with override link to skip out early
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############################################################ MANAGER MANUAL
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Added list ID override to lead importer
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Added gmt offset lookup to lead importer
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