536 lines
18 KiB
Perl
536 lines
18 KiB
Perl
#!/usr/bin/perl
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#
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# agi-VDADcloser_PHONE.agi version 0.2
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#
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# runs when a call comes in from a VICIDIAL fronter from a foreign location. This script will
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# send the calls out to the closers that are logged in. Customer data is not supplied aside from phone number,
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# because the data resides on the foreign system. It is recommended that the WEB FORM page used for this would
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# lookup the customer info from the foreign server as an alternate to doing the lookup in this script
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#
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# if there are no available agents, then it will check every second until an agent becomes available,
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# if at the end of 360 seconds it has not found an agent it will hangup the call and mark it as dropped or
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# if voicemail is defined, the call will go to voicemail
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#
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# You need to put lines similar to those below in your extensions.conf file:
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#
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# ;inbound VICIDIAL calls:
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#exten => _90009.,1,Answer ; Answer the line
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#exten => _90009.,2,AGI(agi-VDADcloser_PHONE.agi,${EXTEN}-----START)
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#
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#
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#AGI Environment Dump:
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# -- accountcode =
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# -- callerid = unknown
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# -- channel = Zap/26-1
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# -- context = default
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# -- dnid = 90009*CL_MWCOF_L**2470995**7275551212*12345*
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# -- enhanced = 0.0
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# -- extension = 90009*CL_MWCOF_L**2470995**7275551212*12345*
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# -- language = en
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# -- priority = 4
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# -- rdnis = unknown
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# -- request = agi-VDADcloser_PHONE.agi
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# -- type = Zap
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# -- uniqueid = 1110912481.2331
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#AGI Environment Dump: |1110912481.2331|Zap/26-1|90009*CL_MWCOF_L**2470995**7275551212*12345*|Zap|J0315134801002470995|
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#
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# Copyright (C) 2006 Matt Florell <vicidial@gmail.com> LICENSE: GPLv2
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#
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$V = 1; # set to 1 for verbose mode
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$M = 1; # set to 1 for 2 line messages mode
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$DROP_TIME = 360; ### number of seconds to wait until you drop a waiting call
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### Make sure this file is in a path or put the absolute path to it
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require("/home/cron/AST_SERVER_conf.pl"); # local configuration file
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use Net::MySQL;
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use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
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use Asterisk::AGI;
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$AGI = new Asterisk::AGI;
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$Fhour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$now_date_epoch = time();
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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$start_time=$now_date;
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$CIDdate = "$mon$mday$hour$min$sec";
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$tsSQLdate = "$year$mon$mday$hour$min$sec";
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$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
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$SQLdateBEGIN = $SQLdate;
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$BDtarget = ($secX - 5);
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($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget);
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$Byear = ($Byear + 1900);
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$Bmon++;
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if ($Bmon < 10) {$Bmon = "0$Bmon";}
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if ($Bmday < 10) {$Bmday = "0$Bmday";}
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if ($Bhour < 10) {$Bhour = "0$Bhour";}
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if ($Bmin < 10) {$Bmin = "0$Bmin";}
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if ($Bsec < 10) {$Bsec = "0$Bsec";}
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$BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec";
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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if ($V) {print STDERR "Perl Environment Dump:\n";}
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$i=0;
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while ($#ARGV >= $i)
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{
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$args = "$args $ARGV[$i]";
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if ($V) {print STDERR "$i|$ARGV[$i]|\n";}
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$i++;
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}
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if ($args =~ /--help/i)
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{
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print "allowed run time options:\n [-q] = quiet\n [-t] = test\n [-debug] = verbose debug messages\n\n";
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}
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else
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{
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if ($args =~ /-V/i)
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{
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$V=1;
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}
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if ($args =~ /-debug/i)
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{
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$DG=1;
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}
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if ($args =~ /-dbAVS/i)
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{
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$DGA=1;
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}
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if ($args =~ /-q/i)
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{
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$q=1;
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$Q=1;
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}
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if ($args =~ /-t/i)
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{
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$TEST=1;
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$T=1;
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}
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}
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}
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else
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{
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if ($V) {print "no command line options set\n";}
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}
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$|=1;
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while(<STDIN>) {
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chomp;
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last unless length($_);
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if ($V)
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{
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if (/^agi_(\w+)\:\s+(.*)$/)
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{
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$AGI{$1} = $2;
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}
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}
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if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
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if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
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if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
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if (/^agi_type\:\s+(.*)$/) {$type = $1;}
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if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
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if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
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if ( (!$callerid) or ($callerid =~ /unknown/) )
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{$callerid = $calleridname;}
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### allow for internal PRI transfer data string "90009*CL_uk3survy_*8301*10000123*universal***"
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### 90009*CL_MWCOF_L**2470995**7275551212*12345*
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if ($extension =~ /^900\d\d\*|^8900\d\d\*/)
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{
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@EXT_vars = split(/\*/, $extension);
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$referring_extension = $EXT_vars[0]; # initial extension sent
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$channel_group = $EXT_vars[1]; # name of the parked group
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$inbound_number = $EXT_vars[2]; # extension to send call to after parsing
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$parked_by = $EXT_vars[3]; # leadID
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$park_extension = $EXT_vars[4]; # filename of the on-hold music file
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$cust_phone = $EXT_vars[5]; # customer phone number
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$ref_agent = $EXT_vars[6]; # referral agent ID
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# $PADlead_id = sprintf("%09s", $parked_by); while (length($PADlead_id) > 9) {chop($PADlead_id);}
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# # JmmddhhmmssLLLLLLLLL
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# $JqueryCID = "J$CIDdate$PADlead_id";
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# $callerid = $JqueryCID;
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# ### set the callerid to the filename of the audio for on-hold
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# print "SET CALLERID $JqueryCID\n";
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# checkresult($result);
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# print STDERR "callerID changed: $JqueryCID\n";
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}
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}
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if ($V)
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{
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if ($V) {print STDERR "AGI Environment Dump:\n";}
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foreach $i (sort keys %AGI) {
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if ($V) {print STDERR " -- $i = $AGI{$i}\n";}
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}
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}
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$VDADcampaign='';
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$VDADphone='';
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$VDADphone_code='';
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if ($V) {print STDERR "AGI Environment Dump: |$unique_id|$channel|$extension|$type|$callerid|\n";}
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$CIDlead_id = $callerid;
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$CIDlead_id = substr($CIDlead_id, 11, 9);
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$CIDlead_id = ($CIDlead_id + 0);
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if ($V) {print STDERR "\nCALL RECEIVED IN FROM VDAD: $callerid $channel\n";}
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if ($M) {print STDERR "+++++ VDCL START : |$unique_id|$channel|$extension|$type|$callerid|$CIDlead_id|$now_date\n";}
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if ($channel =~ /Local/i)
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{
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if ($M) {print STDERR "+++++ VDCL START LOCAL CHANNEL: EXITING\n";}
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exit;
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}
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if (!$list_id) {$list_id = '999';}
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if (!$phone_code) {$phone_code = '1';}
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if (!$VLcomments) {$VLcomments = '';}
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if (!$DB_port) {$DB_port='3306';}
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my $dbhA = Net::MySQL->new(hostname=>"$DB_server", database=>"$DB_database", user=>"$DB_user", password=>"$DB_pass", port => "$DB_port") or die "Couldn't connect to database: $DB_server - $DB_database\n";
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### Grab Server values from the database
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$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks FROM servers where server_ip = '$server_ip';";
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$dbhA->query("$stmtA");
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if ($dbhA->has_selected_record)
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{
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$iter=$dbhA->create_record_iterator;
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while ( $record = $iter->each)
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{
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$DBvoicemail_dump_exten = "$record->[0]";
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$DBext_context = "$record->[1]";
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$DBanswer_transfer_agent = "$record->[2]";
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$DBSERVER_GMT = "$record->[3]";
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$DBasterisk_version = "$record->[4]";
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$DBmax_vicidial_trunks = "$record->[5]";
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if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;}
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if ($DBext_context) {$ext_context = $DBext_context;}
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if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;}
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if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;}
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if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;}
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if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;}
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}
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}
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### insert a record into the vicidial_list table
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$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$ref_agent','$parked_by','VDCL','$list_id','Y','$phone_code','$cust_phone','$channel_group','1','-5.00','$VLcomments');";
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$dbhA->query($stmtA);
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$dbhA->query("select LAST_INSERT_ID() LIMIT 1;");
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if ($dbhA->has_selected_record)
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{
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$iterA=$dbhA->create_record_iterator;
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while ($recordA = $iterA->each)
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{$insert_lead_id = "$recordA->[0]";}
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}
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$new_lead_id = $insert_lead_id;
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$CIDlead_id = $new_lead_id;
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if($M){print STDERR "\n|$stmtA|$new_lead_id|\n";}
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$PADlead_id = sprintf("%09s", $new_lead_id); while (length($PADlead_id) > 9) {chop($PADlead_id);}
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# YmmddhhmmssLLLLLLLLL
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$YqueryCID = "Y$CIDdate$PADlead_id";
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$callerid = $YqueryCID;
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### set the callerid
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print "SET CALLERID $YqueryCID\n";
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checkresult($result);
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print STDERR "callerID changed: $YqueryCID\n";
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$VDADcampaign = "$channel_group";
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$VDADphone = "$cust_phone";
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$VDADphone_code = "$phone_code";
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$VDADlead_id = "$new_lead_id";
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$VDADfronter = "$ref_agent";
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### insert a LIVE record to the vicidial_auto_calls table
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$stmtA = "INSERT INTO vicidial_auto_calls values('','$server_ip','$channel_group','LIVE','$CIDlead_id','$uniqueid','$callerid','$channel','$VDADphone_code','$VDADphone','$SQLdate')";
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$dbhA->query($stmtA);
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# $stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$uniqueid','$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','QUEUE','$VDADphone_code','$VDADphone','VDCL','N')";
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# if($M){print STDERR "\n|$stmtA|\n";}
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# $dbhA->query($stmtA);
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# if ($M) {print STDERR "-- VDAD : |$VDADlead_id|$CIDlead_id|insert to vicidial_log: $uniqueid\n";}
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$stmtA = "INSERT INTO vicidial_closer_log (lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','QUEUE','$VDADphone_code','$VDADphone','VDCL','N')";
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if($M){print STDERR "\n|$stmtA|\n";}
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$dbhA->query($stmtA);
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if ($M) {print STDERR "-- VDCL : |$VDADlead_id|$CIDlead_id|insert to vicidial_closer_log\n";}
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$stmtA = "INSERT INTO vicidial_xfer_log (lead_id,campaign_id,call_date,phone_code,phone_number,user,closer) values('$CIDlead_id','$VDADcampaign','$SQLdate','$VDADphone_code','$VDADphone','$VDADfronter','VDXL')";
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if($M){print STDERR "\n|$stmtA|\n";}
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$dbhA->query($stmtA);
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if ($M) {print STDERR "-- VDXL : |$VDADlead_id|$CIDlead_id|insert to vicidial_closer_log\n";}
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$drop_timer=0;
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$drop_seconds=0;
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$hold_message_counter=25;
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$hold_tone_counter=0;
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while ($drop_timer <= $DROP_TIME)
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{
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$channel_status = $AGI->channel_status("$channel");
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if ($channel_status < 1)
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{
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print STDERR "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN...\n";
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### sleep for 99 hundredths of a second
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usleep(1*990*1000);
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$channel_status_DC = $AGI->channel_status("$channel");
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if ($channel_status_DC < 1)
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{
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print STDERR "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer\n";
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if ($drop_timer < 360) {$drop_seconds = $drop_timer;}
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$drop_timer = ($drop_timer + 360);
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}
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}
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$stmtA = "SELECT next_agent_call FROM vicidial_inbound_groups where group_id='$channel_group';";
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$dbhA->query("$stmtA");
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if ($dbhA->has_selected_record)
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{
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$iter=$dbhA->create_record_iterator;
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$rec_countCUSTDATA=0;
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while ( $record = $iter->each)
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{
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$CAMP_callorder = "$record->[0]";
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}
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}
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$agent_call_order='order by last_call_finish';
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if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';}
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if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';}
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if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';}
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if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';}
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$rec_countWAIT=0;
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$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$server_ip' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$VDADlead_id';";
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if($M){print STDERR "\n\n|$stmtA|\n";}
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$dbhA->query("$stmtA");
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if ($dbhA->has_selected_record)
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{
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$iter=$dbhA->create_record_iterator;
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while ( $record = $iter->each)
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{
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$rec_countWAIT = "$record->[0]";
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}
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}
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if ($rec_countWAIT < 1)
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{
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$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid' where status IN('CLOSER','READY') and server_ip='$server_ip' and campaign_id LIKE \"%CLOSER%\" and closer_campaigns LIKE \"% $VDADcampaign %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
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$dbhA->query("$stmtA");
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my $affected_rows = $dbhA->get_affected_rows_length;
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if ($M) {print STDERR "-- VDAD get agent: |$affected_rows|update of vla table: $VDADcampaign|$server_ip\n|$stmtA|\n";}
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if ($affected_rows > 0)
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{
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$stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status = 'QUEUE' and server_ip='$server_ip' and campaign_id LIKE \"%CLOSER%\" and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
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if($M){print STDERR "\n\n|$stmtA|\n";}
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$dbhA->query("$stmtA");
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if ($dbhA->has_selected_record)
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{
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$iter=$dbhA->create_record_iterator;
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$rec_countCUSTDATA=0;
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while ( $record = $iter->each)
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{
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$VDADconf_exten = "$record->[0]";
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$VDADuser = "$record->[1]";
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$VDADextension = "$record->[2]";
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}
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}
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$stmtA = "UPDATE vicidial_auto_calls set status='CLOSER' where callerid='$callerid';";
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$dbhA->query("$stmtA");
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my $affected_rows = $dbhA->get_affected_rows_length;
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if ($M) {print STDERR "-- VDCL XFER : |$affected_rows|update of vac table: $callerid\n|$stmtA|\n";}
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$stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$CIDlead_id' order by call_date desc limit 1;";
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if($M){print STDERR "\n\n|$stmtA|\n";}
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$dbhA->query("$stmtA");
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my $affected_rows = $dbhA->get_affected_rows_length;
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if ($M) {print STDERR "-- VDXL vicidial_xfer_log update: |$affected_rows|$CIDlead_id|$VDADuser\n";}
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$dbhA->close;
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print STDERR "\nexiting the VDAD app, transferring call to $VDADconf_exten\n";
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print "SET CONTEXT $ext_context\n";
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checkresult($result);
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print "SET EXTENSION $VDADconf_exten\n";
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checkresult($result);
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print "SET PRIORITY 1\n";
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checkresult($result);
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$Fhour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
|
|
if ($sec < 10) {$sec = "0$sec";}
|
|
|
|
$now_date_epoch = time();
|
|
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
|
print STDERR "\nXXXXXXXXXX VDAD transferred: start|stop $start_time|$now_date\n";
|
|
|
|
exit;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
print STDERR "WWWWWWWW VDAD XFER WAIT: |$rec_countWAIT|$channel_group|$channel|$callerid|$uniqueid|\n";
|
|
}
|
|
|
|
### sleep for 99 hundredths of a second
|
|
usleep(1*990*1000);
|
|
|
|
if ($hold_message_counter > 30)
|
|
{
|
|
$AGI->stream_file('generic_hold');
|
|
$hold_message_counter = 0;
|
|
}
|
|
else {$hold_message_counter++;}
|
|
if ($hold_tone_counter > 3)
|
|
{
|
|
$AGI->stream_file('hold_tone');
|
|
$hold_tone_counter = 0;
|
|
}
|
|
else {$hold_tone_counter++;}
|
|
|
|
$drop_timer++;
|
|
}
|
|
|
|
|
|
if ($drop_timer >= $DROP_TIME)
|
|
{
|
|
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
|
|
$year = ($year + 1900);
|
|
$mon++;
|
|
if ($mon < 10) {$mon = "0$mon";}
|
|
if ($mday < 10) {$mday = "0$mday";}
|
|
if ($hour < 10) {$Fhour = "0$hour";}
|
|
if ($min < 10) {$min = "0$min";}
|
|
if ($sec < 10) {$sec = "0$sec";}
|
|
|
|
$now_date_epoch = time();
|
|
$now_date = "$year-$mon-$mday $hour:$min:$sec";
|
|
$CIDdate = "$mon$mday$hour$min$sec";
|
|
$tsSQLdate = "$year$mon$mday$hour$min$sec";
|
|
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
|
|
$VDADvoicemail_ext = '';
|
|
|
|
if ($drop_seconds < 1)
|
|
{
|
|
$drop_seconds = '360';
|
|
|
|
$stmtA = "SELECT voicemail_ext FROM vicidial_inbound_groups where group_id = '$channel_group' limit 1;";
|
|
if($M){print STDERR "\n\n|$stmtA|\n";}
|
|
$dbhA->query("$stmtA");
|
|
if ($dbhA->has_selected_record)
|
|
{
|
|
$iter=$dbhA->create_record_iterator;
|
|
$rec_countCUSTDATA=0;
|
|
while ( $record = $iter->each)
|
|
{
|
|
$VDADvoicemail_ext = "$record->[0]";
|
|
$VDADvoicemail_ext =~ s/\D//gi;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
### get ready to hangup dropped call
|
|
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
|
|
|
|
if (length($VDADvoicemail_ext)>0)
|
|
{ ### if there is a voicemailbox defined then send the dropped call there instead of dropping it
|
|
print STDERR "\nexiting the VDAD app, transferring call to VMAIL $VDADconf_exten\n";
|
|
print "SET CONTEXT $ext_context\n";
|
|
checkresult($result);
|
|
print "SET EXTENSION $voicemail_dump_exten$VDADvoicemail_ext\n";
|
|
checkresult($result);
|
|
print "SET PRIORITY 1\n";
|
|
checkresult($result);
|
|
}
|
|
else
|
|
{
|
|
### insert a NEW record to the vicidial_manager table to be processed
|
|
$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$server_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
|
|
$dbhA->query($stmtA) or die "Couldn't execute query:\n";
|
|
if ($M) {print STDERR "-- VDCL call_hungup timout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager\n";}
|
|
}
|
|
|
|
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$server_ip' order by call_time desc limit 1;";
|
|
$dbhA->query("$stmtA");
|
|
my $affected_rows = $dbhA->get_affected_rows_length;
|
|
if ($M) {print STDERR "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|$server_ip\n";}
|
|
|
|
# $stmtA = "UPDATE vicidial_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds' where uniqueid = '$uniqueid';";
|
|
# if($M){print STDERR "\n\n|$stmtA|\n";}
|
|
# $dbhA->query("$stmtA");
|
|
# my $affected_rows = $dbhA->get_affected_rows_length;
|
|
# if ($M) {print STDERR "-- VDCL vicidial_log update: |$affected_rows|$uniqueid\n";}
|
|
|
|
$stmtA = "UPDATE vicidial_closer_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds' where lead_id = '$CIDlead_id' order by start_epoch desc limit 1;";
|
|
if($M){print STDERR "\n\n|$stmtA|\n";}
|
|
$dbhA->query("$stmtA");
|
|
my $affected_rows = $dbhA->get_affected_rows_length;
|
|
if ($M) {print STDERR "-- VDCL vicidial_closer_log update: |$affected_rows|$CIDlead_id\n";}
|
|
|
|
$stmtA = "UPDATE vicidial_list set status='XDROP' where lead_id = '$CIDlead_id';";
|
|
if($M){print STDERR "\n\n|$stmtA|\n";}
|
|
$dbhA->query("$stmtA");
|
|
my $affected_rows = $dbhA->get_affected_rows_length;
|
|
if ($M) {print STDERR "-- VDCL vicidial_list update: |$affected_rows|$CIDlead_id\n";}
|
|
|
|
}
|
|
|
|
|
|
|
|
$dbhA->close;
|
|
|
|
|
|
|
|
exit;
|
|
|
|
sub checkresult {
|
|
my ($res) = @_;
|
|
my $retval;
|
|
$tests++;
|
|
chomp $res;
|
|
if ($res =~ /^200/) {
|
|
$res =~ /result=(-?\d+)/;
|
|
if (!length($1)) {
|
|
# print STDERR "FAIL ($res)\n";
|
|
$fail++;
|
|
} else {
|
|
# print STDERR "PASS ($1)\n";
|
|
$pass++;
|
|
}
|
|
} else {
|
|
# print STDERR "FAIL (unexpected result '$res')\n";
|
|
$fail++;
|
|
}
|
|
}
|