############################################################  ADMIN
All users in the system, even not logged-in users||
The NOT-LOGGED-IN-AGENTS option allows all users in the system to be displayed, even if they are not logged-in curently||
Voicemail ID||
This is the voicemail box that calls will be directed to in an AGENTDIRECT in-group at the drop time if the in-group has the drop method set to VOICEMAIL and the Voicemail field set to AGENTVMAIL||
In an AGENTDIRECT in-group, setting this to AGENTVMAIL will select the User voicemail ID to use||
Record Call||
This option allows you to set the calls coming into this DID to be recorded. Y will record the entire call, Y_QUEUESTOP will record the call until the call is hungup or enters an in-group queue, N will not record the call. Default is N.||
Click here to see a list of recordings and calls for this DID||


############################################################ CLIENT



############################################################  MANAGER Manual



############################################################  AGENT Manual

