############################################################  ADMIN
Delete From DNC Lists||
This setting if set to 1 will allow a manager to remove phone numbers from the DNC lists in the VICIDIAL system||
DNC NOT DELETED||
This phone number is not in the Do Not Call List||
DNC DELETED||
ADD OR DELETE NUMBERS FROM THE DNC LIST||
Add or Delete||
Add-Delete Number From DNC||
Vtiger Search Dead Accounts||
If Vtiger integration is enabled in the system settings then this setting will define whether deleted accounts will be searched when the agent clicks WEB FORM to search in the Vtiger system. DISABLED- deleted leads will not be searched, ASK- deleted leads will be searched and the vtiger search web page will ask the agent if they want to make the Vtiger account active, RESURRECT- will automatically make the deleted account active again and will take the agent to the account screen without delay upon clicking on WEB FORM. Default is DISABLED||
The DISPO option will create a call record for the Vtiger account without the agent needing to go to the vtiger search page through the WEB FORM||
The NEW_WINDOW option will open a new window upon login to the VICIDIAL agent screen||
Vtiger Status Call||
If Vtiger integration is enabled in the system settings then this setting will define whether the status of the Vtiger Account will be updated with the status of the VICIDIAL call after it has been dispositioned. Default is N||
There are also 5 additional settings that will define the kind of status: sale, dnc, customer contact, not interested, unworkable||
If the customer is on hold and hears this estimated hold time message, the minimum time that will be played is 15 seconds||
Email, User Code and Territory||
These are optional fields||
All options except for the Not Interested, Third and Fourth digit options will move on to the Survey Method call path||
Survey Third Digit||
This allows for a third call path if the Third digit as defined in this field is pressed by the customer||
Survey Fourth Digit||
This allows for a fourth call path if the Fourth digit as defined in this field is pressed by the customer||
Survey Third Audio File||
Survey Fourth Audio File||
This is the third audio file to be played upon the selection by the customer of the Third Digit option||
Survey Third Status||
Survey Fourth Status||
This is the third status used for the call upon the selection by the customer of the Third Digit option||
Survey Third Extension||
Survey Fourth Extension||
This is the third extension used for the call upon the selection by the customer of the Third Digit option. Default is 8300 which immediately hangs up the call after the Audio File message is played||
RANDOM: Randomly grabs lead within the statuses and lists defined||
UP LAST CALL TIME: Sorts by the newest local call time for the leads||
DOWN LAST CALL TIME: Sorts by the oldest local call time for the leads||
WARNING, we only recommend List Mix for advanced users, Please read the ViciDial Manager Manual||
Add Call Menu||
Copy Call Menu||
New Call Menu||
Modify Call Menu||
Delete Call Menu||
Call Menus||
Menu ID||
This is the ID for this step of the call menu. This will also show up as the context that is used in the dialplan for this call menu||
Menu Name||
This field is the descriptive name for the call menu||
Menu Prompt||
This field contains the file name of the audio prompt to play at the beginning of this menu||
Menu Timeout||
This field is where you set the timeout in seconds that the menu will wait for the caller to enter in a DTMF choice||
Menu Timeout Prompt||
This field contains the file name of the audio prompt to play when the timeout has been reached. Default is NONE to play no audio at timeout||
Menu Invalid Prompt||
This field contains the file name of the audio prompt to play when the caller has selected an invalid option. Default is NONE to play no audio at invalid||
Menu Repeat||
This field is where you define the number of times that the menu will play after the first time if no valid choice is made by the caller. Default is 1 to repeat the menu once||
Menu Time Check||
This field is where you can select whether to restrict the Call Menu access to the specific hours set up in the selected Call Time. If the Call Time is blank, this setting will be ignored. Default is 0 for disabled||
Call Time ID||
This is the Call Time ID that will be used to restrict calling times if the Menu Time Check option is enabled||
Track Calls in Real-Time Report||
This field is where you can select whether you want the call to be tracked in the Real-time screen as an incoming IVR type call. Default is 1 for active||
Option Value||
This field is where you define the menu option, possible choices are||
Option Route||
This menu contains the options for where to send the call if this option is selected||
The special option TIMECHECK can be used only if you have Menu Time Check enabled and there is a Call Time defined for the Menu||
Option Route Value||
This field is where you enter the value that defines where in the selected Option Route that the call is to be directed to||
Option Route Value Context||
This field is optional and only used for EXTENSION Option Routes||
ADD A NEW CALL MENU||
COPY CALL MENU||
For CALLMENU, the Route Value should be the Menu ID of the Call Menu that you want the call sent to. For HANGUP, the Route Value can be the name of an audio file to play before hanging up the call. For DID, the Route Value needs to be the DID pattern that you want to send the call to. For EXTENSION, the Route Value needs to be the dialplan extension you want to send the call to, and the Route Value Context is the context that extension is located in, if left blank the context will default to default. For PHONE, the Route Value needs to be the phone login value for the phones entry that you want to send the call to. For VOICEMAIL, the Route Value needs to be the voicemail box number, the unavailable mesage will be played. For AGI, the Route Value needs to be the agi script and any values taht need to be passed to it.||
Option Description||
This field is where you can describe the option, this description will be put into the dialplan as a comment above the option||
Source Menu||
CALL MENU NOT ADDED||
Call Menu ID must be between 2 and 50 characters in length and contain no||
CALL MENU ADDED||
CALL MENU NOT MODIFIED||
CALL MENU MODIFIED||
Click here to see Admin chages to this CALL MENU||
DELETE THIS CALL MENU||
MODIFY A CALL MENU RECORD||
Time Check||
No Time Check||
Realtime Tracking||
No Realtime Tracking||
Call Menu Options||
Option||
CALL MENU NOT DELETED||
CALL MENU DELETION CONFIRMATION||
Click here to delete CALL MENU||
CALL MENU DELETION COMPLETED||
CALL MENU LISTINGS||
CALLMENU will send the call to the defined Call Menu||
Call Menu||
If CALLMENU is selected as the DID Route, then this is the Call Menu that calls will be sent to||
Show Call Menus||
Add A New Call Menu||
Copy Call Menu||
To delete an Option, just set the Route to REMOVE and the option will be deleted when you click the SUBMIT button||
Agent Only Callback Campaign Lock||
This option defines whether AGENTONLY callbacks are locked to the campaign that the agent originally created them under. Setting this to 1 means that the agent can only dial them from the campaign they were set under, 0 means that the agent can access them no matter what campaign they are logged into. Default is 1||
Central Sound Control Active||
This option defines whether the sound synchronization system is active across all servers. Default is 0 for inactive||
Sounds Web Server IP||
This is the IP address of the web server that will be handling the sound files on this system, this must match the server IP of the machine you are trying to access the audio_store.php webpage on or it will not work. Default is 127.0.0.1||
Sounds Web Directory||
This auto-generated directory name is created at random by the system as the place that the audio store will be kept. All audio files will reside in this directory||
Audio Store||
Audio File to Upload||
This utility allows you to upload audio files to the web server so that they can be distributed to all of the ViciDial servers in a multi-server cluster. An important note, only two audio file types will work, .wav files that are PCM 16bit 8k and .gsm files that are 8bit 8k. Please verify that your files are properly formatted before uploading them here||
Sounds Update||
If you want to force a check of the sound files on this server, and the central audio store is enabled as a system setting, then this field will allow the sounds updater to run at the next top of the minute. Any time an audio file is uploaded from the web interface this is automatically set to Y for all servers that have Asterisk active. Default is N||
Active Voicemail Server||
In multi-server systems, this is the server that will handle all voicemail boxes. This server is also where the dial-in generated prompts will be uploaded from, the 8168 recordings||
Auto Dial Limit||
This is the maximum limit of the auto dial level in the campaign screen||
User Territories are not active on this system||
User Territories||
List All Territories:||
User Territories Active||
This setting allows you to enable the User Territories setttings from the user modification screen. This feature was added to allow for more integration with a customized Vtiger installation but can have applications in a pure ViciDial system as well. Default is 0 for disabled||
List Territories||
Add Territory||
Add User Territory||
Territory||
Territory Description||
Territory and Territory Description must be filled in||
there is already a territory in the system with this name||
Territory Added||
Modify Territory||
Territory not found||
This territory is not in the system with this name||
Territory Modified||
Territory must be filled in||
Territory Deleted||
Delete This Territory||
Vtiger Accounts||
Agents||
Territory, User and Level must be filled in||
this territory user is already in the system||
User Territory Added||
this territory user is not in the system||
User Territory Modified||
Territory and User must be filled in||
User Territory Deleted||
Vtiger Change Territory Owner||
Had to add user territory||
Vtiger Territory Owner Changed||
Records Changed||
ViciDial Recording Limit||
This field is where you set the maximum number of minutes that a call recording initiated by ViciDial can be. Default is 60 minutes||
This is the dial plan context that the agent applications, like ViciDial, primarily use. It is assumed that all numbers dialed by the client apps are using this context so it is a good idea to make sure this is the most wide context possible. verify with extensions.conf file before changing. default is default||
Phone Context||
This is the dial plan context that this phone will use to dial out. If you are running a call center and you do not want your agents to be able to dial out outside of the ViciDial applicaiton for example, then you would set this field to a dialplan context that does not exist, something like agent-nodial. default is default||
Use the HIDE option to completely remove the customer phone number from the agent display||
Click here to see a traffic report for this DID||
Agent Time Detail||
User Timeclock Detail Report||


add-file: user_territories.php
add-file: audio_store.php
add-file: AST_agent_time_detail.php
add-file: AST_agent_timeclock_detail.php

############################################################ CLIENT

You are not allowed to dial into other agent sessions||


############################################################  MANAGER Manual



############################################################  AGENT Manual

