############################################################  ADMIN

QC Enabled -<\/B> This option allows the user to log in to the Quality Control agent screen||
QC User Level -<\/B> This setting defines what the agent Quality Control user level is. This will dictate the level of functionality for the agent in the QC section||
QC Record Pass -<\/B> This option allows the agent to specify that a record has passed the first round of QC after reviewing the record||
QC Record Finish -<\/B> This option allows the agent to specify that a record has finished the second round of QC after reviewing the passed record||
QC Record Commit -<\/B> This option allows the agent to specify that a record has been committed in QC. It can no longer be modified by anyone||
QC Allowed Campaigns -<\/B> This is a selectable list of Campaigns which members of this user group will be able to QC. The ALL-CAMPAIGNS option allows the users in this group to QC any campaign on the system||
QC Allowed Inbound Groups -<\/B> This is a selectable list of Inbound Groups which members of this user group will be able to QC. The ALL-GROUPS option allows the users in this user group to QC any inbound group on the system||
QC Enabled: ||
QC User Level: ||
QC Pass: ||
QC Finish: ||
QC Commit: ||
Modify Nothing||
Modify Nothing Except Status||
Modify All Fields||
Verify First Round of QC||
View QC Statistics||
Ability to Modify FINISHed records||
Manager Level||
USERS CAN VIEW ANY CAMPAIGN||
USERS CAN QC ANY CAMPAIGN||
USERS CAN QC ANY INBOUND GROUP||
QC Allowed Campaigns: ||
QC Allowed Inbound Groups: ||
Queue Priority -<\/B> This setting is used to define the order in which the calls from this outbound campaign should be answered in relation to the inbound calls if this campaign is in blended mode||
Queue Priority: ||
Drop Action: ||
Drop Transfer Group: ||
Drop Action -<\/B> This menu allows you to choose what happens to a call when it has been waiting for longer than what is set in the Drop Call Seconds field. HANGUP will simply hang up the call, MESSAGE will send the call the Drop Exten that you have defined below, VOICEMAIL will send the call to the voicemail box that you have defined below and IN_GROUP will send the call to the Inbound Group that is defined below||
Drop Exten -<\/B> If Drop Action is set to MESSAGE, this is the dial plan extension that the call will be sent to if it reaches Drop Call Seconds||
Drop Call Seconds -<\/B> The number of seconds a call will stay in queue before being considered a DROP||
Drop Transfer Group -<\/B> If Drop Action is set to IN_GROUP, the call will be sent to this inbound group if it reaches Drop Call Seconds||
QC SETTINGS FOR THIS CAMPAIGN||
QC Enabled: ||
QC Statuses: ||
QC Lists: ||
Campaign Shift Start Time: ||
Campaign Shift Length: ||
Campaign Day Start Time: ||
Modify Campaign QC Settings||
QC Enabled -<\/B> Setting this field to Y allows for the agent Quality Control features to work. Default is N||
QC Statuses -<\/B> This area is where you select which statuses of leads should be gone over by the QC system. Place a check next to the status that you want QC to review||
QC Lists -<\/B> This area is where you select which lists of leads should be gone over by the QC system. Place a check next to the list that you want QC to review||
Campaign Shift Start Time -<\/B> This is the time that the campaign shift begins. Must only be numbers, 9:30 AM would be 0930||
Campaign Shift Length -<\/B> This is the time in Hours and Minutes that the campaign shift lasts. 8 hours would be 08:00||
Campaign Day Start Time -<\/B> This is the time that the a new campaign day begins. Must only be numbers, 1:00 AM would be 0100||
QC SETTINGS NOT MODIFIED||
QC SETTINGS MODIFIED||
QC WebForm Address -<\/B> This is the website address that a QC agent can go to when clicking on the WEBFORM link in the QC screen||
QC Script -<\/B> This is the script that can be used by QC agents in the SCRIPT tab in the QC screen||
QC WebForm: ||
QC Script||
In-Group Recording Override -<\/B> This field allows for the overriding of the campaign call recording setting. This setting can be overridden by the vicidial_user recording override setting. DISABLED will not override the campaign recording setting. NEVER will disable recording on the client. ONDEMAND is the default and allows the agent to start and stop recording as needed. ALLCALLS will start recording on the client whenever a call is sent to an agent. ALLFORCE will start recording on the client whenever a call is sent to an agent giving the agent no option to stop recording||
In-Group Recording Filename -<\/B> This field will override the Campaign Recording Filenaming Scheme unless it is set to NONE. The allowed variables are CAMPAIGN CUSTPHONE FULLDATE TINYDATE EPOCH AGENT. The default is FULLDATE_AGENT and would look like this 20051020-103108_6666. Another example is CAMPAIGN_TINYDATE_CUSTPHONE which would look like this TESTCAMP_51020103108_3125551212. 50 char max. Default is NONE||
In-Group Recording Override: ||
In-Group Recording Filename: ||
ADDING VICIDIAL QC STATUS CODE||
MODIFY VICIDIAL QC STATUS CODE||
VICIDIAL QC STATUS CODES||
The Quality Control-QC system within VICIDIAL has its own set of status codes separate from those within the call handling functions of VICIDIAL. QC statuse codes must be between 2 and 8 characters in length and contain no special characters like a space or colon. The QC status code description must be between 2 and 30 characters in length.||
 QC Status Codes ||
VICIDIAL QC STATUS CODES WITHIN THIS SYSTEM: ||
ADD NEW QC STATUS CODE||
QC STATUS CODE NOT DELETED||
QC STATUS CODE DELETED: ||
QC STATUS CODE NOT MODIFIED ||
QC STATUS CODE MODIFIED: ||
the qc status code needs to be at least 1 characters in length||
the qc status code name needs to be at least 1 characters in length||
QC STATUS CODE NOT ADDED ||
there is already a qc status code in the system with this name:||
QC STATUS CODE ADDED: ||
code must be between 1 and 8 characters in length
code name must be between 2 and 30 characters in length||
CALL HANGUP REASON STATS||
After Hours Action -<\/B> The action to perform if it is after hours as defined in the call time for this inbound group. HANGUP will immediately hangup the call, MESSASGE will play the file in the After Hours Message Filenam field, EXTENSION will send the call to the After Hours Extension in the dialplan and VOICEMAIL will send the call to the voicemail box listed in the After Hours Voicemail field, IN_GROUP will send the call to the inbound group selected in the After Hours Transfer Group select list. Default is MESSAGE||
After Hours Transfer Group -<\/B> If After Hours Action is set to IN_GROUP, the call will be sent to this inbound group if it enters the in-group outside of the call time scheme defined for the in-group||
After Hours Transfer Group: ||
Total calls taken in to this In-Group:||
CALL HOLD TIME BREAKDOWN IN SECONDS||
Date Range:||
ADDING NEW PHONE ALIAS||
ADD NEW PHONE ALIAS||
MODIFY PHONE ALIAS||
DELETE PHONE ALIAS||
PHONE ALIAS LIST||
Phone Alias List||
Add A New Phone Alias||
ADD A NEW PHONE ALIAS||
Alias ID: ||
Alias Name: ||
Phone Logins List: ||
PHONE ALIAS NOT ADDED||
there is already a Phone Alias in the system with this ID||
there is already a Phone Login in the system with this ID||
PHONE ALIAS ADDED||
PHONE ALIAS NOT MODIFIED||
PHONE ALIAS MODIFIED||
PHONE ALIAS NOT DELETED||
PHONE ALIAS DELETION CONFIRMATION||
Click here to delete phone alias||
PHONE ALIAS DELETION COMPLETED||
PHONE ALIAS LISTINGS||
there is already a Phone alias in the system with this login||
there is already a Phone in the system with this login||
DELETE THIS PHONE ALIAS||
MODIFY A PHONE ALIAS RECORD||
Alias ID -<\/B> The ID of the alias used to allow for phone load balanced logins. no spaces or other special characters allowed. Must be between 2 and 20 characters in length||
Alias Name -<\/B> The name used to describe a phones alias, Must be between 2 and 50 characters in length||
Phones Logins List -<\/B> The comma separated list of phone logins used when an agent logs in using phone load balanced logins. The Agent application will find the active server with the fewest agents logged into it and place a call from that server to the agent upon login||
PHONES WITHIN THIS PHONES ALIAS||


############################################################ CLIENT

Gender: ||
Date of Birth: ||
YOU MUST BE PAUSED TO CHANGE GROUPS||


############################################################  MANAGER Manual


############################################################  AGENT Manual

