ViciDial/agc_2-X
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Added AGENTDIRECT feature, allows calls to go to logged-in VICIDIAL agents in their own queue without having to create a separate in-group for each agent. You can transfer calls to this using DIDs or VICIDIAL agents using transfer/conf with the destination user ID in the number-to-dial field and the AGENTDIRECT set as the transfer group.

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git-svn-id: svn://192.168.202.10@1032 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2009-01-15 12:19:42 +00:00
parent 660fd6020c
commit 03a5a4e49a
10 changed files with 242 additions and 148 deletions
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UPGRADE
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@@ -222,6 +222,11 @@ NOTE: Upgrading from 1.1.12-3 to 2.0.1 is at the bottom
50. Added notification of time synchronization problems in the vicidial.php page
51. Added AGENTDIRECT queueing to be able to send calls to only one agent
without having to create a new in-group for each agent. You can configure
DIDs to use AGENTDIRECT, and you can have VICIDIAL agents send calls to
specific agents using the AGENTDIRECT transfer group with LOCAL CLOSER button
and putting the agent to send the call to in the Number To Dial field.