ViciDial/agc_2-X
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Added AGENTDIRECT feature, allows calls to go to logged-in VICIDIAL agents in their own queue without having to create a separate in-group for each agent. You can transfer calls to this using DIDs or VICIDIAL agents using transfer/conf with the destination user ID in the number-to-dial field and the AGENTDIRECT set as the transfer group.

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git-svn-id: svn://192.168.202.10@1032 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2009-01-15 12:19:42 +00:00
parent 660fd6020c
commit 03a5a4e49a
10 changed files with 242 additions and 148 deletions
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extras/MySQL_AST_CREATE_tables.sql
+3 -2
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@@ -396,6 +396,7 @@ user_group VARCHAR(20),
xfercallid INT(9) UNSIGNED,
term_reason ENUM('CALLER','AGENT','QUEUETIMEOUT','ABANDON','AFTERHOURS','NONE') default 'NONE',
uniqueid VARCHAR(20) NOT NULL default '',
agent_only VARCHAR(20) default '',
index (lead_id),
index (call_date),
index (campaign_id),
@@ -1318,7 +1319,7 @@ ALTER TABLE web_client_sessions ENGINE=HEAP;
UPDATE system_settings SET auto_user_add_value='1101';
INSERT INTO vicidial_inbound_groups(group_id,group_name,group_color,active) values('AGENTDIRECT','Single Agent Direct Queue','white','Y');
INSERT INTO vicidial_inbound_groups(group_id,group_name,group_color,active,queue_priority) values('AGENTDIRECT','Single Agent Direct Queue','white','Y','99');
INSERT INTO vicidial_lists SET list_id='999',list_name='Default inbound list',campaign_id='TESTCAMP',active='N';
INSERT INTO vicidial_lists SET list_id='998',list_name='Default Manual list',campaign_id='TESTCAMP',active='N';
@@ -1390,7 +1391,7 @@ CREATE INDEX phone_number on vicidial_closer_log (phone_number);
CREATE INDEX date_user on vicidial_closer_log (call_date,user);
CREATE INDEX comment_a on live_inbound_log (comment_a);
UPDATE system_settings SET db_schema_version='1123';
UPDATE system_settings SET db_schema_version='1124';
GRANT RELOAD ON *.* TO cron@'%';
GRANT RELOAD ON *.* TO cron@localhost;