diff --git a/docs/QUEUEMETRICS.txt b/docs/QUEUEMETRICS.txt index c76e6a34..f7c3de4c 100644 --- a/docs/QUEUEMETRICS.txt +++ b/docs/QUEUEMETRICS.txt @@ -1,4 +1,4 @@ -VICIDIAL and QueueMetrics UPDATED: 2016-11-02 +VICIDIAL and QueueMetrics UPDATED: 2017-10-06 queue_log logging was added to VICIDIAL outbound auto calling as an option in the 2.0.3 release, and for inbound in the 2.0.4 release. @@ -37,7 +37,7 @@ Entries you should have in your crontab on one server: Here is a short summary of the needed steps to install QueueMetrics on your system: -NOTE: further down in this document are updated installation instructions and instructions for installing on OpenSuSE 11.1. +NOTE: further down in this document are updated installation instructions and instructions for installing on OpenSuSE 11.1 and LEAP 42.3(VICIbox 8). First, get Sun Java SDK/JRE and install on your system. NOTE: the GCJ java JRE available on most RedHat/Feroda/CentOS systems WILL NOT WORK @@ -420,6 +420,59 @@ How to install Queue Metrics on OpenSuSE v.11.1 to v 11.3 (32 or 64 bit) with a + + + +OpenSuSE LEAP 42.3 and VICIbox 8 installation instructions: (2017-10-06) + +How to install Queue Metrics on OpenSuSE LEAP 42.3 and VICIbox 8 with a system that was installed with the ViciDial Group install script. Run them in this order to avoid funky java script bugs :D + +1) Type: zypper in tomcat tomcat-webapps +- Say yes to install, and say yes to license + +2) Type: zypper in java-1_8_0-openjdk-devel +- Say yes to install, and say yes to license + +3) cd /usr/src +4) wget http://downloads.loway.ch/qm/QueueMetrics-17.06.1.tar.gz +5) mkdir tars (incase it doesn't exist) +6) tar xvfz QueueMetrics-17.06.1.tar.gz +7) mv QueueMetrics-17.06.1.tar.gz ./tars/ +8) mkdir /srv/tomcat/webapps/QM +9) cp -r queuemetrics-17.06.1/* /srv/tomcat/webapps/QM/ +10) zypper in mysql-connector-java +11) cp /usr/share/java/mysql-connector-java.jar /srv/tomcat/webapps/QM/WEB-INF/lib/ +12) chkconfig tomcat on +13) mysql --execute="CREATE DATABASE queuemetrics;" +14) mysql queuemetrics --execute="GRANT ALL PRIVILEGES ON queuemetrics.* TO 'queuemetrics'@'localhost' IDENTIFIED BY 'javadude';" +15) mysql queuemetrics --execute="GRANT ALL PRIVILEGES ON queuemetrics.* TO queuemetrics@localhost IDENTIFIED BY 'javadude';" +16) mysql queuemetrics --execute="GRANT ALL PRIVILEGES ON queuemetrics.* TO queuemetrics@'%' IDENTIFIED BY 'javadude';" +17) mysql queuemetrics --user=queuemetrics --password=javadude < /srv/tomcat/webapps/QM/WEB-INF/README/queuemetrics_sample.sql +18) mysql queuemetrics --execute="CREATE INDEX time_id on queue_log(time_id);" +19) mysql queuemetrics --execute="CREATE INDEX call_id on queue_log(call_id);" +20) rctomcat start + +21) Edit /srv/tomcat/webapps/QM/WEB-INF/web.xml and change the IP address of the following entry: +- jdbc:mysql://10.0.0.4/queuemetrics?autoReconnect=true&zeroDateTimeBehavior=convertToNull&jdbcCompliantTruncation=false&user=queuemetrics&password=javadude + +22) Go to http://:8080/QM and it should tell you the schema is old, just click next or yes to everything and have fun + +23) If nothing shows up, you may need to go into 'yast' and change the firewall settings: + Security --> Firewall settings, go to allowed services, type "alt-d" and add 8080 as a new port, then save and exit + + + + + + + + + + + + + + If you want to use the ADMIN_archive_log_tables.pl script with the --queue-log option you will need to run the following query in the QM database: CREATE TABLE queue_log_archive LIKE queue_log; diff --git a/www/agc/vdc_script_display.php b/www/agc/vdc_script_display.php index f27af6ce..d4518e85 100644 --- a/www/agc/vdc_script_display.php +++ b/www/agc/vdc_script_display.php @@ -35,10 +35,11 @@ # 160818-1226 - Added MANUALDIALLINK option # 170317-2315 - Fixed in-group list script override issue, added debug # 170526-2343 - Added additional variable filtering +# 171006-2055 - Added inbound_list_script_override option # -$version = '2.14-29'; -$build = '170526-2343'; +$version = '2.14-30'; +$build = '171006-2055'; require_once("dbconnect_mysqli.php"); require_once("functions.php"); @@ -363,7 +364,9 @@ if ($inOUT == 'IN') if ($ignore_list_script < 1) { - $stmt="SELECT agent_script_override from vicidial_lists where list_id='$list_id';"; +# $stmt="SELECT agent_script_override from vicidial_lists where list_id='$list_id';"; + $stmt="SELECT if('$inOUT'= 'IN',if(inbound_list_script_override is null or inbound_list_script_override='',agent_script_override,inbound_list_script_override),agent_script_override) from vicidial_lists where list_id='$list_id';"; + if ($DB) {echo "$stmt\n";} $rslt=mysql_to_mysqli($stmt, $link); $row=mysqli_fetch_row($rslt); $agent_script_override = $row[0]; diff --git a/www/vicidial/admin.php b/www/vicidial/admin.php index 29d022fe..9d33c486 100644 --- a/www/vicidial/admin.php +++ b/www/vicidial/admin.php @@ -1141,6 +1141,8 @@ if (isset($_GET["vicidial_balance_rank"])) {$vicidial_balance_rank=$_GET["vici elseif (isset($_POST["vicidial_balance_rank"])) {$vicidial_balance_rank=$_POST["vicidial_balance_rank"];} if (isset($_GET["agent_script_override"])) {$agent_script_override=$_GET["agent_script_override"];} elseif (isset($_POST["agent_script_override"])) {$agent_script_override=$_POST["agent_script_override"];} +if (isset($_GET["inbound_list_script_override"])) {$inbound_list_script_override=$_GET["inbound_list_script_override"];} + elseif (isset($_POST["inbound_list_script_override"])) {$inbound_list_script_override=$_POST["inbound_list_script_override"];} if (isset($_GET["moh_id"])) {$moh_id=$_GET["moh_id"];} elseif (isset($_POST["moh_id"])) {$moh_id=$_POST["moh_id"];} if (isset($_GET["moh_name"])) {$moh_name=$_GET["moh_name"];} @@ -2907,6 +2909,7 @@ if ($non_latin < 1) $dead_to_dispo = preg_replace('/[^0-9a-zA-Z]/','',$dead_to_dispo); $routing_prefix = preg_replace('/[^0-9a-zA-Z]/','',$routing_prefix); $inbound_survey = preg_replace('/[^0-9a-zA-Z]/','',$inbound_survey); + $inbound_list_script_override = preg_replace('/[^0-9a-zA-Z]/','',$inbound_list_script_override); ### DIGITS and Dots $server_ip = preg_replace('/[^\.0-9]/','',$server_ip); @@ -4185,12 +4188,13 @@ else # 170930-0853 - Added extension_appended_cidname options and custom reports variable display # 171001-1544 - Moved user IP Lists permissions to new security section in Modify User page # 171005-1707 - Fix for remote agent modify overlap issue +# 171006-2039 - Added inbound list script override, Issue #1038 # # make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time -$admin_version = '2.14-634a'; -$build = '171005-1707'; +$admin_version = '2.14-635a'; +$build = '171006-2039'; $STARTtime = date("U"); $SQLdate = date("Y-m-d H:i:s"); @@ -14694,7 +14698,7 @@ if ($ADD==411) echo "
"._QXZ("LIST MODIFIED").": $list_id\n"; - $stmt="UPDATE vicidial_lists set list_name='$list_name',campaign_id='$campaign_id',active='$active',list_description='$list_description',list_changedate='$SQLdate',reset_time='$reset_time',agent_script_override='$agent_script_override',campaign_cid_override='$campaign_cid_override',am_message_exten_override='$am_message_exten_override',drop_inbound_group_override='$drop_inbound_group_override',xferconf_a_number='$xferconf_a_number',xferconf_b_number='$xferconf_b_number',xferconf_c_number='$xferconf_c_number',xferconf_d_number='$xferconf_d_number',xferconf_e_number='$xferconf_e_number',web_form_address='" . mysqli_real_escape_string($link, $web_form_address) . "',web_form_address_two='" . mysqli_real_escape_string($link, $web_form_address_two) . "',time_zone_setting='$time_zone_setting',inventory_report='$inventory_report',expiration_date='$expiration_date',na_call_url='" . mysqli_real_escape_string($link, $na_call_url) . "',local_call_time='$local_call_time',web_form_address_three='" . mysqli_real_escape_string($link, $web_form_address_three) . "',status_group_id='$status_group_id',user_new_lead_limit='$user_new_lead_limit' where list_id='$list_id';"; + $stmt="UPDATE vicidial_lists set list_name='$list_name',campaign_id='$campaign_id',active='$active',list_description='$list_description',list_changedate='$SQLdate',reset_time='$reset_time',agent_script_override='$agent_script_override',inbound_list_script_override='$inbound_list_script_override',campaign_cid_override='$campaign_cid_override',am_message_exten_override='$am_message_exten_override',drop_inbound_group_override='$drop_inbound_group_override',xferconf_a_number='$xferconf_a_number',xferconf_b_number='$xferconf_b_number',xferconf_c_number='$xferconf_c_number',xferconf_d_number='$xferconf_d_number',xferconf_e_number='$xferconf_e_number',web_form_address='" . mysqli_real_escape_string($link, $web_form_address) . "',web_form_address_two='" . mysqli_real_escape_string($link, $web_form_address_two) . "',time_zone_setting='$time_zone_setting',inventory_report='$inventory_report',expiration_date='$expiration_date',na_call_url='" . mysqli_real_escape_string($link, $na_call_url) . "',local_call_time='$local_call_time',web_form_address_three='" . mysqli_real_escape_string($link, $web_form_address_three) . "',status_group_id='$status_group_id',user_new_lead_limit='$user_new_lead_limit' where list_id='$list_id';"; $rslt=mysql_to_mysqli($stmt, $link); ## QC Addition for Audited Comments @@ -25241,7 +25245,7 @@ if ($ADD==311) } } - $stmt="SELECT vicidial_lists.list_id,list_name,campaign_id,active,list_description,list_changedate,list_lastcalldate,reset_time,agent_script_override,campaign_cid_override,am_message_exten_override,drop_inbound_group_override,xferconf_a_number,xferconf_b_number,xferconf_c_number,xferconf_d_number,xferconf_e_number,web_form_address,web_form_address_two,time_zone_setting,inventory_report,IFNULL(audit_comments,0),expiration_date,DATE_FORMAT(expiration_date,'%Y%m%d'),na_call_url,local_call_time,web_form_address_three,status_group_id,user_new_lead_limit from vicidial_lists left outer join vicidial_lists_custom on vicidial_lists.list_id=vicidial_lists_custom.list_id where vicidial_lists.list_id='$list_id' $LOGallowed_campaignsSQL;"; + $stmt="SELECT vicidial_lists.list_id,list_name,campaign_id,active,list_description,list_changedate,list_lastcalldate,reset_time,agent_script_override,campaign_cid_override,am_message_exten_override,drop_inbound_group_override,xferconf_a_number,xferconf_b_number,xferconf_c_number,xferconf_d_number,xferconf_e_number,web_form_address,web_form_address_two,time_zone_setting,inventory_report,IFNULL(audit_comments,0),expiration_date,DATE_FORMAT(expiration_date,'%Y%m%d'),na_call_url,local_call_time,web_form_address_three,status_group_id,user_new_lead_limit,inbound_list_script_override from vicidial_lists left outer join vicidial_lists_custom on vicidial_lists.list_id=vicidial_lists_custom.list_id where vicidial_lists.list_id='$list_id' $LOGallowed_campaignsSQL;"; $rslt=mysql_to_mysqli($stmt, $link); if ($DB) {echo "$stmt\n";} @@ -25274,6 +25278,7 @@ if ($ADD==311) $web_form_address_three = $row[26]; $status_group_id = $row[27]; $user_new_lead_limit = $row[28]; + $inbound_list_script_override = $row[29]; # grab names of global statuses and statuses in the selected campaign $stmt="SELECT status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,min_sec,max_sec,answering_machine from vicidial_statuses order by status;"; @@ -25429,6 +25434,10 @@ if ($ADD==311) echo "$Lscripts_list"; echo "\n"; echo "$NWB#lists-agent_script_override$NWE\n"; + echo ""._QXZ("Inbound Script Override").": $NWB#lists-inbound_list_script_override$NWE\n"; $DID_edit_link_BEGIN=''; $DID_edit_link_END=''; diff --git a/www/vicidial/help.php b/www/vicidial/help.php index c3864835..2a3b76e4 100644 --- a/www/vicidial/help.php +++ b/www/vicidial/help.php @@ -136,6 +136,7 @@ # 170920-2156 - Added expired_lists_inactive entry # 170923-1458 - Added settings-did_system_filter entry # 170930-0906 - Added new extension append cidname options and custom reports help +# 171006-2058 - Added lists-inbound_list_script_override entry # @@ -2148,6 +2149,11 @@ if ($SSqc_features_active > 0)
- +
+ +
+ - +