Added API function to allow for the changing of agent selected in-groups while logged-in to the agent screen.
git-svn-id: svn://192.168.202.10@1269 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
+530
-279
@@ -10,7 +10,7 @@
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# - $user
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# - $pass
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# - $agent_user
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# - $function - ('external_hangup','external_status','external_pause')
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# - $function - ('external_hangup','external_status','external_pause','external_dial','change_ingroups')
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# - $value
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# - $vendor_id
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# - $focus
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@@ -23,6 +23,9 @@
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# - $source - ('vtiger','webform','adminweb')
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# - $format - ('text','debug')
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# - $vtiger_callback - ('YES','NO')
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# - $blended - ('YES','NO')
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# - $ingroup_choices - (' TEST_IN SALESLINE -')
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# - $set_as_default - ('YES','NO')
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# CHANGELOG:
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# 80703-2225 - First build of script
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@@ -33,10 +36,11 @@
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# 90407-1920 - Added vtiger_callback option for external_dial function
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# 90508-0727 - Changed to PHP long tags
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# 90522-0506 - Security fix
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# 91130-1307 - Added change_ingroups(Manager InGroup change feature)
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#
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$version = '2.2.0-8';
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$build = '90522-0506';
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$version = '2.2.0-9';
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$build = '91130-1307';
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require("dbconnect.php");
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@@ -73,6 +77,12 @@ if (isset($_GET["format"])) {$format=$_GET["format"];}
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elseif (isset($_POST["format"])) {$format=$_POST["format"];}
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if (isset($_GET["vtiger_callback"])) {$vtiger_callback=$_GET["vtiger_callback"];}
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elseif (isset($_POST["vtiger_callback"])) {$vtiger_callback=$_POST["vtiger_callback"];}
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if (isset($_GET["blended"])) {$blended=$_GET["blended"];}
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elseif (isset($_POST["blended"])) {$blended=$_POST["blended"];}
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if (isset($_GET["ingroup_choices"])) {$ingroup_choices=$_GET["ingroup_choices"];}
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elseif (isset($_POST["ingroup_choices"])) {$ingroup_choices=$_POST["ingroup_choices"];}
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if (isset($_GET["set_as_default"])) {$set_as_default=$_GET["set_as_default"];}
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elseif (isset($_POST["set_as_default"])) {$set_as_default=$_POST["set_as_default"];}
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header ("Content-type: text/html; charset=utf-8");
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header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
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@@ -84,16 +94,16 @@ $stmt = "SELECT use_non_latin FROM system_settings;";
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$rslt=mysql_query($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysql_num_rows($rslt);
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$i=0;
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while ($i < $qm_conf_ct)
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if ($qm_conf_ct > 0)
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{
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$row=mysql_fetch_row($rslt);
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$non_latin = $row[0];
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$i++;
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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$ingroup_choices = ereg_replace("\+"," ",$ingroup_choices);
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if ($non_latin < 1)
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{
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$user=ereg_replace("[^0-9a-zA-Z]","",$user);
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@@ -113,6 +123,9 @@ if ($non_latin < 1)
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$source = ereg_replace("[^0-9a-zA-Z]","",$source);
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$format = ereg_replace("[^0-9a-zA-Z]","",$format);
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$vtiger_callback = ereg_replace("[^A-Z]","",$vtiger_callback);
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$blended = ereg_replace("[^A-Z]","",$blended);
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$ingroup_choices = ereg_replace("[^ -\_0-9a-zA-Z]","",$ingroup_choices);
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$set_as_default = ereg_replace("[^A-Z]","",$set_as_default);
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}
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else
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{
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@@ -196,7 +209,7 @@ else
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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$SNauth=$row[0];
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if($SNauth==0)
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if($SNauth==0)
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{
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$result = 'ERROR';
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$result_reason = "System API NOT ACTIVE";
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@@ -204,7 +217,7 @@ else
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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else
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else
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{
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# do nothing for now
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}
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@@ -213,15 +226,15 @@ else
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}
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if ($format=='debug')
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{
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echo "<html>\n";
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echo "<head>\n";
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echo "<!-- VERSION: $version BUILD: $build USER: $user\n";
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echo "<title>VICIDiaL Agent API";
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echo "</title>\n";
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echo "</head>\n";
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echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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}
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{
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echo "<html>\n";
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echo "<head>\n";
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echo "<!-- VERSION: $version BUILD: $build USER: $user\n";
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echo "<title>VICIDiaL Agent API";
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echo "</title>\n";
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echo "</head>\n";
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echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
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}
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################################################################################
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### END - user validation section
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################################################################################
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@@ -234,40 +247,40 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
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### BEGIN - external_hangup - hang up the active agent call
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################################################################################
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if ($function == 'external_hangup')
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{
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{
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if ( (strlen($value)<1) || (strlen($agent_user)<1) )
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{
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$result = 'ERROR';
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$result_reason = "external_hangup not valid";
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echo "$result: $result_reason - $value|$agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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else
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{
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$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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if ($row[0] > 0)
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{
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$stmt="UPDATE vicidial_live_agents set external_hangup='$value' where user='$agent_user';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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$result = 'SUCCESS';
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$result_reason = "external_hangup function set";
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echo "$result: $result_reason - $value|$agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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}
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else
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{
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$result = 'ERROR';
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$result_reason = "agent_user is not logged in";
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echo "$result: $result_reason - $agent_user\n";
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$result_reason = "external_hangup not valid";
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echo "$result: $result_reason - $value|$agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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else
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{
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$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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if ($row[0] > 0)
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{
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$stmt="UPDATE vicidial_live_agents set external_hangup='$value' where user='$agent_user';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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$result = 'SUCCESS';
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$result_reason = "external_hangup function set";
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echo "$result: $result_reason - $value|$agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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}
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else
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{
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$result = 'ERROR';
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$result_reason = "agent_user is not logged in";
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echo "$result: $result_reason - $agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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}
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}
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}
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}
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################################################################################
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### END - external_hangup
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################################################################################
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@@ -280,40 +293,40 @@ if ($function == 'external_hangup')
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### BEGIN - external_status - set the dispo code or status for a call and move on
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################################################################################
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if ($function == 'external_status')
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{
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{
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if ( (strlen($value)<1) || (strlen($agent_user)<1) )
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{
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$result = 'ERROR';
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$result_reason = "external_status not valid";
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echo "$result: $result_reason - $value|$agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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else
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{
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$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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if ($row[0] > 0)
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{
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$stmt="UPDATE vicidial_live_agents set external_status='$value' where user='$agent_user';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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$result = 'SUCCESS';
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$result_reason = "external_status function set";
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echo "$result: $result_reason - $value|$agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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}
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else
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{
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$result = 'ERROR';
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$result_reason = "agent_user is not logged in";
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echo "$result: $result_reason - $agent_user\n";
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$result_reason = "external_status not valid";
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echo "$result: $result_reason - $value|$agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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else
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{
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$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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if ($row[0] > 0)
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{
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$stmt="UPDATE vicidial_live_agents set external_status='$value' where user='$agent_user';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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$result = 'SUCCESS';
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$result_reason = "external_status function set";
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echo "$result: $result_reason - $value|$agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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}
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else
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{
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$result = 'ERROR';
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$result_reason = "agent_user is not logged in";
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echo "$result: $result_reason - $agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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}
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}
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}
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}
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################################################################################
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### END - external_status
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################################################################################
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@@ -326,56 +339,56 @@ if ($function == 'external_status')
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### BEGIN - external_pause - pause or resume the agent
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################################################################################
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if ($function == 'external_pause')
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{
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{
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if ( (strlen($value)<1) || (strlen($agent_user)<1) || (!ereg("PAUSE|RESUME",$value)) )
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{
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$result = 'ERROR';
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$result_reason = "external_pause not valid";
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echo "$result: $result_reason - $value|$agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
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else
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{
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$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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if ($row[0] > 0)
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{
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if (ereg("RESUME",$value))
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{
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$stmt = "select count(*) from vicidial_live_agents where user='$agent_user' and status IN('READY','QUEUE','INCALL','CLOSER');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_query($stmt, $link);
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$row=mysql_fetch_row($rslt);
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if ($row[0] > 0)
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{
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$result = 'ERROR';
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$result_reason = "external_pause agent is not paused";
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echo "$result: $result_reason - $value|$agent_user\n";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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exit;
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}
|
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}
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$stmt="UPDATE vicidial_live_agents set external_pause='$value!$epoch' where user='$agent_user';";
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if ($format=='debug') {echo "\n<!-- $stmt -->";}
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$rslt=mysql_query($stmt, $link);
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$result = 'SUCCESS';
|
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$result_reason = "external_pause function set";
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echo "$result: $result_reason - $value|$epoch|$agent_user\n";
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$data = "$epoch";
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
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}
|
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else
|
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{
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$result = 'ERROR';
|
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$result_reason = "agent_user is not logged in";
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echo "$result: $result_reason - $agent_user\n";
|
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$result_reason = "external_pause not valid";
|
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echo "$result: $result_reason - $value|$agent_user\n";
|
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api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
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exit;
|
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}
|
||||
else
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
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$row=mysql_fetch_row($rslt);
|
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if ($row[0] > 0)
|
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{
|
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if (ereg("RESUME",$value))
|
||||
{
|
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$stmt = "select count(*) from vicidial_live_agents where user='$agent_user' and status IN('READY','QUEUE','INCALL','CLOSER');";
|
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if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "external_pause agent is not paused";
|
||||
echo "$result: $result_reason - $value|$agent_user\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
exit;
|
||||
}
|
||||
}
|
||||
$stmt="UPDATE vicidial_live_agents set external_pause='$value!$epoch' where user='$agent_user';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$result = 'SUCCESS';
|
||||
$result_reason = "external_pause function set";
|
||||
echo "$result: $result_reason - $value|$epoch|$agent_user\n";
|
||||
$data = "$epoch";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
}
|
||||
else
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "agent_user is not logged in";
|
||||
echo "$result: $result_reason - $agent_user\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
################################################################################
|
||||
### END - external_pause
|
||||
################################################################################
|
||||
@@ -388,179 +401,187 @@ if ($function == 'external_pause')
|
||||
### BEGIN - external_dial - place a manual dial phone call
|
||||
################################################################################
|
||||
if ($function == 'external_dial')
|
||||
{
|
||||
{
|
||||
$value = ereg_replace("[^0-9]","",$value);
|
||||
|
||||
if ( (strlen($value)<2) || (strlen($agent_user)<2) || (strlen($search)<2) || (strlen($preview)<2) || (strlen($focus)<2) )
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "external_dial not valid";
|
||||
$data = "$phone_code|$search|$preview|$focus";
|
||||
echo "$result: $result_reason - $value|$data|$agent_user\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user' and status='PAUSED' and lead_id < 1;";
|
||||
$result = 'ERROR';
|
||||
$result_reason = "external_dial not valid";
|
||||
$data = "$phone_code|$search|$preview|$focus";
|
||||
echo "$result: $result_reason - $value|$data|$agent_user\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_users where user='$agent_user' and agentcall_manual='1';";
|
||||
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user' and status='PAUSED' and lead_id < 1;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
if (strlen($group_alias)>1)
|
||||
$stmt = "select count(*) from vicidial_users where user='$agent_user' and agentcall_manual='1';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
$stmt = "select caller_id_number from groups_alias where group_alias_id='$group_alias';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDIG_cidnum_ct = mysql_num_rows($rslt);
|
||||
if ($VDIG_cidnum_ct > 0)
|
||||
if (strlen($group_alias)>1)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$caller_id_number = $row[0];
|
||||
if ($caller_id_number < 4)
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "caller_id_number from group_alias is not valid";
|
||||
$data = "$group_alias|$caller_id_number";
|
||||
echo "$result: $result_reason - $agent_user|$data\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
exit;
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "group_alias is not valid";
|
||||
$data = "$group_alias";
|
||||
echo "$result: $result_reason - $agent_user|$data\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
exit;
|
||||
}
|
||||
}
|
||||
|
||||
####### Begin Vtiger CallBack Launching #######
|
||||
$vtiger_callback_id='';
|
||||
if ( (eregi("YES",$vtiger_callback)) and (preg_match("/^99/",$value)) )
|
||||
{
|
||||
$value = preg_replace("/^99/",'',$value);
|
||||
$value = ($value + 0);
|
||||
|
||||
$stmt = "SELECT enable_vtiger_integration,vtiger_server_ip,vtiger_dbname,vtiger_login,vtiger_pass,vtiger_url FROM system_settings;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$ss_conf_ct = mysql_num_rows($rslt);
|
||||
if ($ss_conf_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_vtiger_integration = $row[0];
|
||||
$vtiger_server_ip = $row[1];
|
||||
$vtiger_dbname = $row[2];
|
||||
$vtiger_login = $row[3];
|
||||
$vtiger_pass = $row[4];
|
||||
$vtiger_url = $row[5];
|
||||
}
|
||||
|
||||
if ($enable_vtiger_integration > 0)
|
||||
{
|
||||
$stmt = "SELECT campaign_id FROM vicidial_live_agents where user='$agent_user';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$vtc_camp_ct = mysql_num_rows($rslt);
|
||||
if ($vtc_camp_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$campaign_id = $row[0];
|
||||
}
|
||||
$stmt = "SELECT vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_search_dead,vtiger_status_call FROM vicidial_campaigns where campaign_id='$campaign_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$vtc_conf_ct = mysql_num_rows($rslt);
|
||||
if ($vtc_conf_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$vtiger_search_category = $row[0];
|
||||
$vtiger_create_call_record = $row[1];
|
||||
$vtiger_create_lead_record = $row[2];
|
||||
$vtiger_search_dead = $row[3];
|
||||
$vtiger_status_call = $row[4];
|
||||
}
|
||||
|
||||
### connect to your vtiger database
|
||||
$linkV=mysql_connect("$vtiger_server_ip", "$vtiger_login","$vtiger_pass");
|
||||
if (!$linkV) {die("Could not connect: $vtiger_server_ip|$vtiger_dbname|$vtiger_login|$vtiger_pass" . mysql_error());}
|
||||
mysql_select_db("$vtiger_dbname", $linkV);
|
||||
|
||||
# make sure the ID is present in Vtiger database as an account
|
||||
$stmt="SELECT count(*) from vtiger_seactivityrel where activityid='$value';";
|
||||
$stmt = "select caller_id_number from groups_alias where group_alias_id='$group_alias';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $linkV);
|
||||
$vt_act_ct = mysql_num_rows($rslt);
|
||||
if ($vt_act_ct > 0)
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$VDIG_cidnum_ct = mysql_num_rows($rslt);
|
||||
if ($VDIG_cidnum_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$activity_check = $row[0];
|
||||
}
|
||||
if ($activity_check > 0)
|
||||
{
|
||||
$stmt="SELECT crmid from vtiger_seactivityrel where activityid='$value';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $linkV);
|
||||
$vt_actsel_ct = mysql_num_rows($rslt);
|
||||
if ($vt_actsel_ct > 0)
|
||||
$caller_id_number = $row[0];
|
||||
if ($caller_id_number < 4)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$vendor_id = $row[0];
|
||||
}
|
||||
if (strlen($vendor_id) > 0)
|
||||
{
|
||||
$stmt="SELECT phone from vtiger_account where accountid='$vendor_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $linkV);
|
||||
$vt_acct_ct = mysql_num_rows($rslt);
|
||||
if ($vt_acct_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$vtiger_callback_id="$value";
|
||||
$value = $row[0];
|
||||
}
|
||||
$result = 'ERROR';
|
||||
$result_reason = "caller_id_number from group_alias is not valid";
|
||||
$data = "$group_alias|$caller_id_number";
|
||||
echo "$result: $result_reason - $agent_user|$data\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
exit;
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "vtiger callback activity does not exist in vtiger system";
|
||||
echo "$result: $result_reason - $value\n";
|
||||
$result_reason = "group_alias is not valid";
|
||||
$data = "$group_alias";
|
||||
echo "$result: $result_reason - $agent_user|$data\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
exit;
|
||||
}
|
||||
}
|
||||
}
|
||||
####### End Vtiger CallBack Launching #######
|
||||
|
||||
### If no errors, run the update to place the call ###
|
||||
$stmt="UPDATE vicidial_live_agents set external_dial='$value!$phone_code!$search!$preview!$focus!$vendor_id!$epoch!$dial_prefix!$group_alias!$caller_id_number!$vtiger_callback_id' where user='$agent_user';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$result = 'SUCCESS';
|
||||
$result_reason = "external_dial function set";
|
||||
$data = "$phone_code|$search|$preview|$focus|$vendor_id|$epoch|$dial_prefix|$group_alias|$caller_id_number";
|
||||
echo "$result: $result_reason - $value|$agent_user|$data\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
####### Begin Vtiger CallBack Launching #######
|
||||
$vtiger_callback_id='';
|
||||
if ( (eregi("YES",$vtiger_callback)) and (preg_match("/^99/",$value)) )
|
||||
{
|
||||
$value = preg_replace("/^99/",'',$value);
|
||||
$value = ($value + 0);
|
||||
|
||||
$stmt = "SELECT enable_vtiger_integration,vtiger_server_ip,vtiger_dbname,vtiger_login,vtiger_pass,vtiger_url FROM system_settings;";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$ss_conf_ct = mysql_num_rows($rslt);
|
||||
if ($ss_conf_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$enable_vtiger_integration = $row[0];
|
||||
$vtiger_server_ip = $row[1];
|
||||
$vtiger_dbname = $row[2];
|
||||
$vtiger_login = $row[3];
|
||||
$vtiger_pass = $row[4];
|
||||
$vtiger_url = $row[5];
|
||||
}
|
||||
|
||||
if ($enable_vtiger_integration > 0)
|
||||
{
|
||||
$stmt = "SELECT campaign_id FROM vicidial_live_agents where user='$agent_user';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$vtc_camp_ct = mysql_num_rows($rslt);
|
||||
if ($vtc_camp_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$campaign_id = $row[0];
|
||||
}
|
||||
$stmt = "SELECT vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_search_dead,vtiger_status_call FROM vicidial_campaigns where campaign_id='$campaign_id';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$vtc_conf_ct = mysql_num_rows($rslt);
|
||||
if ($vtc_conf_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$vtiger_search_category = $row[0];
|
||||
$vtiger_create_call_record = $row[1];
|
||||
$vtiger_create_lead_record = $row[2];
|
||||
$vtiger_search_dead = $row[3];
|
||||
$vtiger_status_call = $row[4];
|
||||
}
|
||||
|
||||
### connect to your vtiger database
|
||||
$linkV=mysql_connect("$vtiger_server_ip", "$vtiger_login","$vtiger_pass");
|
||||
if (!$linkV) {die("Could not connect: $vtiger_server_ip|$vtiger_dbname|$vtiger_login|$vtiger_pass" . mysql_error());}
|
||||
mysql_select_db("$vtiger_dbname", $linkV);
|
||||
|
||||
# make sure the ID is present in Vtiger database as an account
|
||||
$stmt="SELECT count(*) from vtiger_seactivityrel where activityid='$value';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $linkV);
|
||||
$vt_act_ct = mysql_num_rows($rslt);
|
||||
if ($vt_act_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$activity_check = $row[0];
|
||||
}
|
||||
if ($activity_check > 0)
|
||||
{
|
||||
$stmt="SELECT crmid from vtiger_seactivityrel where activityid='$value';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $linkV);
|
||||
$vt_actsel_ct = mysql_num_rows($rslt);
|
||||
if ($vt_actsel_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$vendor_id = $row[0];
|
||||
}
|
||||
if (strlen($vendor_id) > 0)
|
||||
{
|
||||
$stmt="SELECT phone from vtiger_account where accountid='$vendor_id';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $linkV);
|
||||
$vt_acct_ct = mysql_num_rows($rslt);
|
||||
if ($vt_acct_ct > 0)
|
||||
{
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$vtiger_callback_id="$value";
|
||||
$value = $row[0];
|
||||
}
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "vtiger callback activity does not exist in vtiger system";
|
||||
echo "$result: $result_reason - $value\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
exit;
|
||||
}
|
||||
}
|
||||
}
|
||||
####### End Vtiger CallBack Launching #######
|
||||
|
||||
### If no errors, run the update to place the call ###
|
||||
$stmt="UPDATE vicidial_live_agents set external_dial='$value!$phone_code!$search!$preview!$focus!$vendor_id!$epoch!$dial_prefix!$group_alias!$caller_id_number!$vtiger_callback_id' where user='$agent_user';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$result = 'SUCCESS';
|
||||
$result_reason = "external_dial function set";
|
||||
$data = "$phone_code|$search|$preview|$focus|$vendor_id|$epoch|$dial_prefix|$group_alias|$caller_id_number";
|
||||
echo "$result: $result_reason - $value|$agent_user|$data\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
}
|
||||
else
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "agent_user is not allowed to place manual dial calls";
|
||||
echo "$result: $result_reason - $agent_user\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "agent_user is not allowed to place manual dial calls";
|
||||
$result_reason = "agent_user is not paused";
|
||||
echo "$result: $result_reason - $agent_user\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
}
|
||||
@@ -568,20 +589,12 @@ if ($function == 'external_dial')
|
||||
else
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "agent_user is not paused";
|
||||
$result_reason = "agent_user is not logged in";
|
||||
echo "$result: $result_reason - $agent_user\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "agent_user is not logged in";
|
||||
echo "$result: $result_reason - $agent_user\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
}
|
||||
}
|
||||
}
|
||||
################################################################################
|
||||
### END - external_dial
|
||||
################################################################################
|
||||
@@ -590,13 +603,251 @@ if ($function == 'external_dial')
|
||||
|
||||
|
||||
|
||||
################################################################################
|
||||
### BEGIN - change_ingroups - change selected in-groups for logged-in agent
|
||||
################################################################################
|
||||
if ($function == 'change_ingroups')
|
||||
{
|
||||
$value = ereg_replace("[^A-Z]","",$value);
|
||||
|
||||
if ( (strlen($blended)<2) or (strlen($agent_user)<2) or (strlen($value)<3) )
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "change_ingroups not valid";
|
||||
$data = "$value|$blended|$ingroup_choices";
|
||||
echo "$result: $result_reason - $data|$agent_user\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_live_agents where user='$agent_user';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_live_agents vla, vicidial_campaigns vc where user='$agent_user' and campaign_allow_inbound='Y' and vla.campaign_id=vc.campaign_id;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_users where user='$user' and change_agent_campaign='1';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
if ($blended == 'YES')
|
||||
{
|
||||
$stmt = "select count(*) from vicidial_live_agents vla, vicidial_campaigns vc where user='$agent_user' and dial_method IN('MANUAL','INBOUND_MAN') and vla.campaign_id=vc.campaign_id;";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0] > 0)
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "campaign dial_method does not allow outbound autodial";
|
||||
$data = "$blended";
|
||||
echo "$result: $result_reason - $agent_user|$data\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
exit;
|
||||
}
|
||||
}
|
||||
if (strlen($ingroup_choices)>0)
|
||||
{
|
||||
$in_groups_pre = preg_replace('/-$/','',$ingroup_choices);
|
||||
$in_groups = explode(" ",$in_groups_pre);
|
||||
$in_groups_ct = count($in_groups);
|
||||
$k=1;
|
||||
while ($k < $in_groups_ct)
|
||||
{
|
||||
if (strlen($in_groups[$k])>1)
|
||||
{
|
||||
$stmt="SELECT count(*) FROM vicidial_inbound_groups where group_id='$in_groups[$k]';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$row=mysql_fetch_row($rslt);
|
||||
if ($row[0] < 1)
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "ingroup does not exist";
|
||||
$data = "$in_groups[$k]|$ingroup_choices";
|
||||
echo "$result: $result_reason - $agent_user|$data\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
exit;
|
||||
}
|
||||
}
|
||||
$k++;
|
||||
}
|
||||
}
|
||||
if ( (strlen($ingroup_choices) < 1) and ( ($value == 'ADD') or ($value == 'REMOVE') ) )
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "ingroup_choices are required for ADD and REMOVE values";
|
||||
$data = "$value|$ingroup_choices";
|
||||
echo "$result: $result_reason - $agent_user|$data\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
exit;
|
||||
}
|
||||
|
||||
if ($value == 'ADD')
|
||||
{
|
||||
$stmt = "select closer_campaigns from vicidial_live_agents where user='$agent_user';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$closer_groups_pre = preg_replace('/-$/','',$row[0]);
|
||||
$closer_groups = explode(" ",$closer_groups_pre);
|
||||
$closer_groups_ct = count($closer_groups);
|
||||
|
||||
$in_groups_pre = preg_replace('/-$/','',$ingroup_choices);
|
||||
$in_groups = explode(" ",$in_groups_pre);
|
||||
$in_groups_ct = count($in_groups);
|
||||
$k=1;
|
||||
while ($k < $in_groups_ct)
|
||||
{
|
||||
$duplicate_group=0;
|
||||
if (strlen($in_groups[$k])>1)
|
||||
{
|
||||
$m=0;
|
||||
while ($m < $closer_groups_ct)
|
||||
{
|
||||
if (strlen($closer_groups[$m])>1)
|
||||
{
|
||||
if ($closer_groups[$m] == $in_groups[$k])
|
||||
{$duplicate_group++;}
|
||||
}
|
||||
$m++;
|
||||
}
|
||||
if ($duplicate_group < 1)
|
||||
{
|
||||
$closer_groups[$closer_groups_ct] = $in_groups[$k];
|
||||
$closer_groups_ct++;
|
||||
}
|
||||
}
|
||||
$k++;
|
||||
}
|
||||
|
||||
$m=0;
|
||||
$NEWcloser_groups=' ';
|
||||
while ($m < $closer_groups_ct)
|
||||
{
|
||||
if (strlen($closer_groups[$m])>1)
|
||||
{
|
||||
$NEWcloser_groups .= "$closer_groups[$m] ";
|
||||
}
|
||||
$m++;
|
||||
}
|
||||
$NEWcloser_groups .= '-';
|
||||
$ingroup_choices = $NEWcloser_groups;
|
||||
}
|
||||
|
||||
if ($value == 'REMOVE')
|
||||
{
|
||||
$stmt = "select closer_campaigns from vicidial_live_agents where user='$agent_user';";
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$row=mysql_fetch_row($rslt);
|
||||
$closer_groups_list = $row[0];
|
||||
$closer_groups_pre = preg_replace('/-$/','',$row[0]);
|
||||
$closer_groups = explode(" ",$closer_groups_pre);
|
||||
$closer_groups_ct = count($closer_groups);
|
||||
|
||||
$in_groups_pre = preg_replace('/-$/','',$ingroup_choices);
|
||||
$in_groups = explode(" ",$in_groups_pre);
|
||||
$in_groups_ct = count($in_groups);
|
||||
$k=1;
|
||||
while ($k < $in_groups_ct)
|
||||
{
|
||||
$duplicate_group=0;
|
||||
if (strlen($in_groups[$k])>1)
|
||||
{
|
||||
$m=0;
|
||||
while ($m < $closer_groups_ct)
|
||||
{
|
||||
if (strlen($closer_groups[$m])>1)
|
||||
{
|
||||
if ($closer_groups[$m] == $in_groups[$k])
|
||||
{$duplicate_group++;}
|
||||
}
|
||||
$m++;
|
||||
}
|
||||
if ($duplicate_group > 0)
|
||||
{
|
||||
$closer_groups_list = preg_replace("/ $in_groups[$k] /",' ',$closer_groups_list);
|
||||
}
|
||||
}
|
||||
$k++;
|
||||
}
|
||||
|
||||
$ingroup_choices = $closer_groups_list;
|
||||
}
|
||||
|
||||
### If no errors, run the update to change selected ingroups ###
|
||||
$external_blended=0;
|
||||
if ($blended == 'YES')
|
||||
{$external_blended=1;}
|
||||
|
||||
$stmt="UPDATE vicidial_live_agents set external_ingroups='$ingroup_choices',external_blended='$external_blended',external_igb_set_user='$user',manager_ingroup_set='SET' where user='$agent_user';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
|
||||
$default_data = "";
|
||||
if ($set_as_default == 'YES')
|
||||
{
|
||||
$stmt="UPDATE vicidial_users set closer_campaigns='$ingroup_choices',closer_default_blended='$external_blended' where user='$agent_user';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
$default_data = "User settings set as default";
|
||||
}
|
||||
|
||||
$result = 'SUCCESS';
|
||||
$result_reason = "change_ingroups function set";
|
||||
$data = "$ingroup_choices|$blended|$default_data";
|
||||
echo "$result: $result_reason - $user|$agent_user|$data\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
}
|
||||
else
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "user is not allowed to change agent in-groups";
|
||||
echo "$result: $result_reason - $user\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "campaign does not allow inbound calls";
|
||||
echo "$result: $result_reason - $agent_user\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
$result = 'ERROR';
|
||||
$result_reason = "agent_user is not logged in";
|
||||
echo "$result: $result_reason - $agent_user\n";
|
||||
api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
}
|
||||
}
|
||||
}
|
||||
################################################################################
|
||||
### END - change_ingroups
|
||||
################################################################################
|
||||
|
||||
|
||||
|
||||
|
||||
if ($format=='debug')
|
||||
{
|
||||
$ENDtime = date("U");
|
||||
$RUNtime = ($ENDtime - $StarTtime);
|
||||
echo "\n<!-- script runtime: $RUNtime seconds -->";
|
||||
echo "\n</body>\n</html>\n";
|
||||
}
|
||||
{
|
||||
$ENDtime = date("U");
|
||||
$RUNtime = ($ENDtime - $StarTtime);
|
||||
echo "\n<!-- script runtime: $RUNtime seconds -->";
|
||||
echo "\n</body>\n</html>\n";
|
||||
}
|
||||
|
||||
exit;
|
||||
|
||||
@@ -609,15 +860,15 @@ exit;
|
||||
|
||||
##### Logging #####
|
||||
function api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data)
|
||||
{
|
||||
if ($api_logging > 0)
|
||||
{
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
# api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
$stmt="INSERT INTO vicidial_api_log set user='$user',agent_user='$agent_user',function='$function',value='$value',result='$result',result_reason='$result_reason',source='$source',data='$data',api_date='$NOW_TIME',api_script='$api_script';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($api_logging > 0)
|
||||
{
|
||||
$NOW_TIME = date("Y-m-d H:i:s");
|
||||
# api_log($link,$api_logging,$api_script,$user,$agent_user,$function,$value,$result,$result_reason,$source,$data);
|
||||
$stmt="INSERT INTO vicidial_api_log set user='$user',agent_user='$agent_user',function='$function',value='$value',result='$result',result_reason='$result_reason',source='$source',data='$data',api_date='$NOW_TIME',api_script='$api_script';";
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
}
|
||||
return 1;
|
||||
}
|
||||
return 1;
|
||||
}
|
||||
|
||||
?>
|
||||
|
||||
Reference in New Issue
Block a user