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Added lead search of archived leads table if present.

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Added QueueMetrics 13.04 support with call hold records
minor code cleanup in several scripts

git-svn-id: svn://192.168.202.10@2026 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2013-09-27 03:09:14 +00:00
parent 5b8d528d31
commit 0c39b60866
11 changed files with 455 additions and 333 deletions
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www/agc/manager_send.php
+338 -246
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@@ -117,12 +117,13 @@
# 130603-2205 - Added login lockout for 15 minutes after 10 failed logins, and other security fixes
# 130705-1521 - Added optional encrypted passwords compatibility
# 130802-1021 - Changed to PHP mysqli functions
# 130926-1755 - Added queuemetrics_record_hold option
#
$version = '2.8-64';
$build = '130802-1021';
$version = '2.8-65';
$build = '130926-1755';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=119;
$mysql_log_count=127;
$one_mysql_log=0;
require_once("dbconnect_mysqli.php");
@@ -897,71 +898,84 @@ if ($ACTION=="RedirectToPark")
}
else
{
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
$stmt = "INSERT INTO parked_channels values('$channel','$server_ip','$CalLCID','$extenName','$parkedby','$NOW_TIME');";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02025',$user,$server_ip,$session_name,$one_mysql_log);}
$ACTION="Redirect";
$stmt = "INSERT INTO park_log SET uniqueid='$uniqueid',status='PARKED',channel='$channel',channel_group='$campaign',server_ip='$server_ip',parked_time='$NOW_TIME',parked_sec=0,extension='$CalLCID',user='$user',lead_id='$lead_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02098',$user,$server_ip,$session_name,$one_mysql_log);}
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02099',$user,$server_ip,$session_name,$one_mysql_log);}
if ($format=='debug') {echo "\n<!-- $rowx[0]|$stmt -->";}
$qm_conf_ct = mysqli_num_rows($rslt);
$i=0;
while ($i < $qm_conf_ct)
if ($stage!="2NDXfeR")
{
$row=mysqli_fetch_row($rslt);
$enable_queuemetrics_logging = $row[0];
$queuemetrics_server_ip = $row[1];
$queuemetrics_dbname = $row[2];
$queuemetrics_login = $row[3];
$queuemetrics_pass = $row[4];
$queuemetrics_log_id = $row[5];
$i++;
}
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
if ($enable_queuemetrics_logging > 0)
{
$linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
mysqli_select_db($linkB, "$queuemetrics_dbname");
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
$stmt = "INSERT INTO parked_channels values('$channel','$server_ip','$CalLCID','$extenName','$parkedby','$NOW_TIME');";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02025',$user,$server_ip,$session_name,$one_mysql_log);}
$ACTION="Redirect";
$time_id=0;
$stmt="SELECT time_id,queue,agent from queue_log where call_id='$CalLCID' and verb='CONNECT' order by time_id desc limit 1;";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02100',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_eq_ct = mysqli_num_rows($rslt);
if ($VAC_eq_ct > 0)
$stmt = "INSERT INTO park_log SET uniqueid='$uniqueid',status='PARKED',channel='$channel',channel_group='$campaign',server_ip='$server_ip',parked_time='$NOW_TIME',parked_sec=0,extension='$CalLCID',user='$user',lead_id='$lead_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02098',$user,$server_ip,$session_name,$one_mysql_log);}
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_record_hold FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02099',$user,$server_ip,$session_name,$one_mysql_log);}
if ($format=='debug') {echo "\n<!-- $rowx[0]|$stmt -->";}
$qm_conf_ct = mysqli_num_rows($rslt);
$i=0;
while ($i < $qm_conf_ct)
{
$row=mysqli_fetch_row($rslt);
$time_id = $row[0];
$queue = $row[1];
$agent = $row[2];
$enable_queuemetrics_logging = $row[0];
$queuemetrics_server_ip = $row[1];
$queuemetrics_dbname = $row[2];
$queuemetrics_login = $row[3];
$queuemetrics_pass = $row[4];
$queuemetrics_log_id = $row[5];
$queuemetrics_record_hold = $row[6];
$i++;
}
$StarTtime = date("U");
if ($time_id > 100000)
{$secondS = ($StarTtime - $time_id);}
if ($VAC_eq_ct > 0)
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
if ($enable_queuemetrics_logging > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$queue',agent='Agent/$user',verb='CALLERONHOLD',data1='PARK',serverid='$queuemetrics_log_id';";
$linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
mysqli_select_db($linkB, "$queuemetrics_dbname");
$time_id=0;
$secondS=0;
$stmt="SELECT time_id,queue,agent from queue_log where call_id='$CalLCID' and verb='CONNECT' order by time_id desc limit 1;";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02101',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
if ($format=='debug') {echo "\n<!-- $affected_rows|$stmt -->";}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02100',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_eq_ct = mysqli_num_rows($rslt);
if ($VAC_eq_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$time_id = $row[0];
$queue = $row[1];
$agent = $row[2];
}
$StarTtime = date("U");
if ($time_id > 100000)
{$secondS = ($StarTtime - $time_id);}
if ($VAC_eq_ct > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$queue',agent='Agent/$user',verb='CALLERONHOLD',data1='PARK',serverid='$queuemetrics_log_id';";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02101',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
if ($format=='debug') {echo "\n<!-- $affected_rows|$stmt -->";}
if ($queuemetrics_record_hold > 0)
{
$stmt = "INSERT INTO record_tags SET call_id='$CalLCID',record_title='Hold',visible='1',color='255',time='$secondS',duration='0',message='$user|$NOW_TIME';";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02120',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
if ($format=='debug') {echo "\n<!-- $affected_rows|$stmt -->";}
}
}
}
}
# $fp = fopen ("./vicidial_debug.txt", "a");
# fwrite ($fp, "$NOW_TIME|MS_LOG_0|$queryCID|$stmt|\n");
# fclose($fp);
@@ -988,77 +1002,109 @@ if ($ACTION=="RedirectFromPark")
}
else
{
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
$stmt = "DELETE FROM parked_channels where server_ip='$server_ip' and channel='$channel';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02026',$user,$server_ip,$session_name,$one_mysql_log);}
$ACTION="Redirect";
$parked_sec=0;
$stmt = "SELECT UNIX_TIMESTAMP(parked_time) FROM park_log where uniqueid='$uniqueid' and server_ip='$server_ip' and extension='$CalLCID' and (parked_sec < 1 or grab_time is NULL) order by parked_time desc limit 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02102',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_pl_ct = mysqli_num_rows($rslt);
if ($VAC_pl_ct > 0)
if ($stage!="2NDXfeR")
{
$row=mysqli_fetch_row($rslt);
$parked_sec = ($StarTtime - $row[0]);
$stmt = "UPDATE park_log SET status='GRABBED',grab_time='$NOW_TIME',parked_sec='$parked_sec' where uniqueid='$uniqueid' and server_ip='$server_ip' and extension='$CalLCID' order by parked_time desc limit 1;";
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
$stmt = "DELETE FROM parked_channels where server_ip='$server_ip' and channel='$channel';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02103',$user,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02026',$user,$server_ip,$session_name,$one_mysql_log);}
$ACTION="Redirect";
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
$parked_sec=0;
$stmt = "SELECT UNIX_TIMESTAMP(parked_time) FROM park_log where uniqueid='$uniqueid' and server_ip='$server_ip' and extension='$CalLCID' and (parked_sec < 1 or grab_time is NULL) order by parked_time desc limit 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02104',$user,$server_ip,$session_name,$one_mysql_log);}
if ($format=='debug') {echo "\n<!-- $rowx[0]|$stmt -->";}
$qm_conf_ct = mysqli_num_rows($rslt);
$i=0;
while ($i < $qm_conf_ct)
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02102',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_pl_ct = mysqli_num_rows($rslt);
if ($VAC_pl_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$enable_queuemetrics_logging = $row[0];
$queuemetrics_server_ip = $row[1];
$queuemetrics_dbname = $row[2];
$queuemetrics_login = $row[3];
$queuemetrics_pass = $row[4];
$queuemetrics_log_id = $row[5];
$i++;
}
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
if ($enable_queuemetrics_logging > 0)
{
$linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
mysqli_select_db($linkB, "$queuemetrics_dbname");
$parked_sec = ($StarTtime - $row[0]);
$time_id=0;
$stmt="SELECT time_id,queue,agent from queue_log where call_id='$CalLCID' and verb='CONNECT' order by time_id desc limit 1;";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02105',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_eq_ct = mysqli_num_rows($rslt);
if ($VAC_eq_ct > 0)
$stmt = "UPDATE park_log SET status='GRABBED',grab_time='$NOW_TIME',parked_sec='$parked_sec' where uniqueid='$uniqueid' and server_ip='$server_ip' and extension='$CalLCID' order by parked_time desc limit 1;";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02103',$user,$server_ip,$session_name,$one_mysql_log);}
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_record_hold FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02104',$user,$server_ip,$session_name,$one_mysql_log);}
if ($format=='debug') {echo "\n<!-- $rowx[0]|$stmt -->";}
$qm_conf_ct = mysqli_num_rows($rslt);
$i=0;
while ($i < $qm_conf_ct)
{
$row=mysqli_fetch_row($rslt);
$time_id = $row[0];
$queue = $row[1];
$agent = $row[2];
$enable_queuemetrics_logging = $row[0];
$queuemetrics_server_ip = $row[1];
$queuemetrics_dbname = $row[2];
$queuemetrics_login = $row[3];
$queuemetrics_pass = $row[4];
$queuemetrics_log_id = $row[5];
$queuemetrics_record_hold = $row[6];
$i++;
}
$StarTtime = date("U");
if ($time_id > 100000)
{$secondS = ($StarTtime - $time_id);}
if ($VAC_eq_ct > 0)
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
if ($enable_queuemetrics_logging > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$queue',agent='Agent/$user',verb='CALLEROFFHOLD',data1='$parked_sec',data2='PARK',serverid='$queuemetrics_log_id';";
$linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
mysqli_select_db($linkB, "$queuemetrics_dbname");
$time_id=0;
$secondS=0;
$stmt="SELECT time_id,queue,agent from queue_log where call_id='$CalLCID' and verb='CONNECT' order by time_id desc limit 1;";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02106',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
if ($format=='debug') {echo "\n<!-- $affected_rows|$stmt -->";}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02105',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_eq_ct = mysqli_num_rows($rslt);
if ($VAC_eq_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$time_id = $row[0];
$queue = $row[1];
$agent = $row[2];
}
$StarTtime = date("U");
if ($time_id > 100000)
{$secondS = ($StarTtime - $time_id);}
if ($VAC_eq_ct > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$queue',agent='Agent/$user',verb='CALLEROFFHOLD',data1='$parked_sec',data2='PARK',serverid='$queuemetrics_log_id';";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02106',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
if ($format=='debug') {echo "\n<!-- $affected_rows|$stmt -->";}
if ($queuemetrics_record_hold > 0)
{
$hold_start_time_id=0;
$stmt="SELECT time from record_tags where call_id='$CalLCID' and record_title='Hold' and duration=0;";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02121',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_eq_ct = mysqli_num_rows($rslt);
if ($VAC_eq_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$hold_start_time_id = $row[0];
}
$total_hold_time = ($secondS - $hold_start_time_id);
$stmt = "INSERT INTO record_tags SET call_id='$CalLCID',record_title='Unhold',visible='1',color='255',time='$secondS',duration='$total_hold_time',message='$user|$NOW_TIME';";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02122',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
if ($format=='debug') {echo "\n<!-- $affected_rows|$stmt -->";}
$stmt = "UPDATE record_tags SET duration='$total_hold_time' where call_id='$CalLCID' and record_title='Hold' and duration=0;";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02123',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
if ($format=='debug') {echo "\n<!-- $affected_rows|$stmt -->";}
}
}
}
}
}
@@ -1087,77 +1133,91 @@ if ($ACTION=="RedirectToParkIVR")
}
else
{
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
$stmt = "INSERT INTO parked_channels values('$channel','$server_ip','$CalLCID','$extenName','$parkedby','$NOW_TIME');";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02025',$user,$server_ip,$session_name,$one_mysql_log);}
$ACTION="Redirect";
$stmt = "UPDATE vicidial_auto_calls SET extension='PARK_IVR' where callerid='$CalLCID' limit 1;";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02088',$user,$server_ip,$session_name,$one_mysql_log);}
$stmt = "INSERT INTO park_log SET uniqueid='$uniqueid',status='IVRPARKED',channel='$channel',channel_group='$campaign',server_ip='$server_ip',parked_time='$NOW_TIME',parked_sec=0,extension='$CalLCID',user='$user',lead_id='$lead_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02107',$user,$server_ip,$session_name,$one_mysql_log);}
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02108',$user,$server_ip,$session_name,$one_mysql_log);}
if ($format=='debug') {echo "\n<!-- $rowx[0]|$stmt -->";}
$qm_conf_ct = mysqli_num_rows($rslt);
$i=0;
while ($i < $qm_conf_ct)
if ($stage!="2NDXfeR")
{
$row=mysqli_fetch_row($rslt);
$enable_queuemetrics_logging = $row[0];
$queuemetrics_server_ip = $row[1];
$queuemetrics_dbname = $row[2];
$queuemetrics_login = $row[3];
$queuemetrics_pass = $row[4];
$queuemetrics_log_id = $row[5];
$i++;
}
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
if ($enable_queuemetrics_logging > 0)
{
$linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
mysqli_select_db($linkB, "$queuemetrics_dbname");
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
$stmt = "INSERT INTO parked_channels values('$channel','$server_ip','$CalLCID','$extenName','$parkedby','$NOW_TIME');";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02025',$user,$server_ip,$session_name,$one_mysql_log);}
$ACTION="Redirect";
$time_id=0;
$stmt="SELECT time_id,queue,agent from queue_log where call_id='$CalLCID' and verb='CONNECT' order by time_id desc limit 1;";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02109',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_eq_ct = mysqli_num_rows($rslt);
if ($VAC_eq_ct > 0)
$stmt = "UPDATE vicidial_auto_calls SET extension='PARK_IVR' where callerid='$CalLCID' limit 1;";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02088',$user,$server_ip,$session_name,$one_mysql_log);}
$stmt = "INSERT INTO park_log SET uniqueid='$uniqueid',status='IVRPARKED',channel='$channel',channel_group='$campaign',server_ip='$server_ip',parked_time='$NOW_TIME',parked_sec=0,extension='$CalLCID',user='$user',lead_id='$lead_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02107',$user,$server_ip,$session_name,$one_mysql_log);}
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_record_hold FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02108',$user,$server_ip,$session_name,$one_mysql_log);}
if ($format=='debug') {echo "\n<!-- $rowx[0]|$stmt -->";}
$qm_conf_ct = mysqli_num_rows($rslt);
$i=0;
while ($i < $qm_conf_ct)
{
$row=mysqli_fetch_row($rslt);
$time_id = $row[0];
$queue = $row[1];
$agent = $row[2];
$enable_queuemetrics_logging = $row[0];
$queuemetrics_server_ip = $row[1];
$queuemetrics_dbname = $row[2];
$queuemetrics_login = $row[3];
$queuemetrics_pass = $row[4];
$queuemetrics_log_id = $row[5];
$queuemetrics_record_hold = $row[6];
$i++;
}
$StarTtime = date("U");
if ($time_id > 100000)
{$secondS = ($StarTtime - $time_id);}
if ($VAC_eq_ct > 0)
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
if ($enable_queuemetrics_logging > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$queue',agent='Agent/$user',verb='CALLERONHOLD',data1='IVRPARK',serverid='$queuemetrics_log_id';";
$linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
mysqli_select_db($linkB, "$queuemetrics_dbname");
$time_id=0;
$secondS=0;
$stmt="SELECT time_id,queue,agent from queue_log where call_id='$CalLCID' and verb='CONNECT' order by time_id desc limit 1;";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02110',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
if ($format=='debug') {echo "\n<!-- $affected_rows|$stmt -->";}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02109',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_eq_ct = mysqli_num_rows($rslt);
if ($VAC_eq_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$time_id = $row[0];
$queue = $row[1];
$agent = $row[2];
}
$StarTtime = date("U");
if ($time_id > 100000)
{$secondS = ($StarTtime - $time_id);}
if ($VAC_eq_ct > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$queue',agent='Agent/$user',verb='CALLERONHOLD',data1='IVRPARK',serverid='$queuemetrics_log_id';";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02110',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
if ($format=='debug') {echo "\n<!-- $affected_rows|$stmt -->";}
if ($queuemetrics_record_hold > 0)
{
$stmt = "INSERT INTO record_tags SET call_id='$CalLCID',record_title='Hold',visible='1',color='255',time='$secondS',duration='0',message='$user|$NOW_TIME';";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02124',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
if ($format=='debug') {echo "\n<!-- $affected_rows|$stmt -->";}
}
}
}
# $fp = fopen ("./vicidial_debug.txt", "a");
# fwrite ($fp, "$NOW_TIME|MS_LOG_0|$queryCID|$stmt|\n");
# fclose($fp);
}
# $fp = fopen ("./vicidial_debug.txt", "a");
# fwrite ($fp, "$NOW_TIME|MS_LOG_0|$queryCID|$stmt|\n");
# fclose($fp);
}
$stmt="UPDATE vicidial_live_agents SET external_park='' where user='$user';";
@@ -1181,91 +1241,123 @@ if ($ACTION=="RedirectFromParkIVR")
}
else
{
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
$stmt = "DELETE FROM parked_channels where server_ip='$server_ip' and channel='$channel';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02026',$user,$server_ip,$session_name,$one_mysql_log);}
$ACTION="Redirect";
$stmt = "UPDATE vicidial_auto_calls SET extension='' where callerid='$CalLCID' limit 1;";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02090',$user,$server_ip,$session_name,$one_mysql_log);}
$parked_sec=0;
$stmt = "SELECT UNIX_TIMESTAMP(parked_time) FROM park_log where uniqueid='$uniqueid' and server_ip='$server_ip' and extension='$CalLCID' and (parked_sec < 1 or grab_time is NULL) order by parked_time desc limit 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02111',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_pl_ct = mysqli_num_rows($rslt);
if ($VAC_pl_ct > 0)
if ($stage!="2NDXfeR")
{
$row=mysqli_fetch_row($rslt);
$parked_sec = ($StarTtime - $row[0]);
$stmt = "UPDATE park_log SET status='GRABBEDIVR',grab_time='$NOW_TIME',parked_sec='$parked_sec' where uniqueid='$uniqueid' and server_ip='$server_ip' and extension='$CalLCID' order by parked_time desc limit 1;";
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
$stmt = "DELETE FROM parked_channels where server_ip='$server_ip' and channel='$channel';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02112',$user,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02026',$user,$server_ip,$session_name,$one_mysql_log);}
$ACTION="Redirect";
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;";
$stmt = "UPDATE vicidial_auto_calls SET extension='' where callerid='$CalLCID' limit 1;";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02113',$user,$server_ip,$session_name,$one_mysql_log);}
if ($format=='debug') {echo "\n<!-- $rowx[0]|$stmt -->";}
$qm_conf_ct = mysqli_num_rows($rslt);
$i=0;
while ($i < $qm_conf_ct)
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02090',$user,$server_ip,$session_name,$one_mysql_log);}
$parked_sec=0;
$stmt = "SELECT UNIX_TIMESTAMP(parked_time) FROM park_log where uniqueid='$uniqueid' and server_ip='$server_ip' and extension='$CalLCID' and (parked_sec < 1 or grab_time is NULL) order by parked_time desc limit 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02111',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_pl_ct = mysqli_num_rows($rslt);
if ($VAC_pl_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$enable_queuemetrics_logging = $row[0];
$queuemetrics_server_ip = $row[1];
$queuemetrics_dbname = $row[2];
$queuemetrics_login = $row[3];
$queuemetrics_pass = $row[4];
$queuemetrics_log_id = $row[5];
$i++;
}
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
if ($enable_queuemetrics_logging > 0)
{
$linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
mysqli_select_db($linkB, "$queuemetrics_dbname");
$parked_sec = ($StarTtime - $row[0]);
$time_id=0;
$stmt="SELECT time_id,queue,agent from queue_log where call_id='$CalLCID' and verb='CONNECT' order by time_id desc limit 1;";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02114',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_eq_ct = mysqli_num_rows($rslt);
if ($VAC_eq_ct > 0)
$stmt = "UPDATE park_log SET status='GRABBEDIVR',grab_time='$NOW_TIME',parked_sec='$parked_sec' where uniqueid='$uniqueid' and server_ip='$server_ip' and extension='$CalLCID' order by parked_time desc limit 1;";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02112',$user,$server_ip,$session_name,$one_mysql_log);}
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_record_hold FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02113',$user,$server_ip,$session_name,$one_mysql_log);}
if ($format=='debug') {echo "\n<!-- $rowx[0]|$stmt -->";}
$qm_conf_ct = mysqli_num_rows($rslt);
$i=0;
while ($i < $qm_conf_ct)
{
$row=mysqli_fetch_row($rslt);
$time_id = $row[0];
$queue = $row[1];
$agent = $row[2];
$enable_queuemetrics_logging = $row[0];
$queuemetrics_server_ip = $row[1];
$queuemetrics_dbname = $row[2];
$queuemetrics_login = $row[3];
$queuemetrics_pass = $row[4];
$queuemetrics_log_id = $row[5];
$queuemetrics_record_hold = $row[6];
$i++;
}
$StarTtime = date("U");
if ($time_id > 100000)
{$secondS = ($StarTtime - $time_id);}
if ($VAC_eq_ct > 0)
##### END QUEUEMETRICS LOGGING LOOKUP #####
###########################################
if ($enable_queuemetrics_logging > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$queue',agent='Agent/$user',verb='CALLEROFFHOLD',data1='$parked_sec',data2='IVRPARK',serverid='$queuemetrics_log_id';";
$linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
mysqli_select_db($linkB, "$queuemetrics_dbname");
$time_id=0;
$secondS=0;
$stmt="SELECT time_id,queue,agent from queue_log where call_id='$CalLCID' and verb='CONNECT' order by time_id desc limit 1;";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02115',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
if ($format=='debug') {echo "\n<!-- $affected_rows|$stmt -->";}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02114',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_eq_ct = mysqli_num_rows($rslt);
if ($VAC_eq_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$time_id = $row[0];
$queue = $row[1];
$agent = $row[2];
}
$StarTtime = date("U");
if ($time_id > 100000)
{$secondS = ($StarTtime - $time_id);}
if ($VAC_eq_ct > 0)
{
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$CalLCID',queue='$queue',agent='Agent/$user',verb='CALLEROFFHOLD',data1='$parked_sec',data2='IVRPARK',serverid='$queuemetrics_log_id';";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02115',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
if ($format=='debug') {echo "\n<!-- $affected_rows|$stmt -->";}
if ($queuemetrics_record_hold > 0)
{
$hold_start_time_id=0;
$stmt="SELECT time from record_tags where call_id='$CalLCID' and record_title='Hold' and duration=0;";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02125',$user,$server_ip,$session_name,$one_mysql_log);}
$VAC_eq_ct = mysqli_num_rows($rslt);
if ($VAC_eq_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$hold_start_time_id = $row[0];
}
$total_hold_time = ($secondS - $hold_start_time_id);
$stmt = "INSERT INTO record_tags SET call_id='$CalLCID',record_title='Unhold',visible='1',color='255',time='$secondS',duration='$total_hold_time',message='$user|$NOW_TIME';";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02126',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
if ($format=='debug') {echo "\n<!-- $affected_rows|$stmt -->";}
$stmt = "UPDATE record_tags SET duration='$total_hold_time' where call_id='$CalLCID' and record_title='Hold' and duration=0;";
$rslt=mysql_to_mysqli($stmt, $linkB);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'02127',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rows = mysqli_affected_rows($linkB);
if ($format=='debug') {echo "\n<!-- $affected_rows|$stmt -->";}
}
}
}
}
}
}
$stmt="UPDATE vicidial_live_agents SET external_park='' where user='$user';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02091',$user,$server_ip,$session_name,$one_mysql_log);}
$stmt="UPDATE vicidial_live_agents SET external_park='' where user='$user';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02091',$user,$server_ip,$session_name,$one_mysql_log);}
}