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git-svn-id: svn://192.168.202.10@1707 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2011-08-02 17:19:49 +00:00
parent e93a0495ff
commit 0f8dcd9ef9
2 changed files with 24 additions and 9 deletions
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docs/ALTERNATE_NUMBER_DIALING.txt
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@@ -1,9 +1,12 @@
ALTERNATE NUMBER DIALING Redesign 2008-08-20
ALTERNATE NUMBER DIALING Redesign Started: 2008-08-20 Updated: 2011-08-02
*** THIS SECTION OUTLINES PROPOSED CHANGES TO ALT-NUMBER-DIALING in the 2.0.5 version ***
*** FOR INFORMATION ON THE 2.0.3 AND 2.0.4 VERSION OF ALT NUMBER DIALING LOOK BELOW THIS SECTION ***
As of the 2.4 svn version 2011-08-02 the MULTI_LEAD option has been enabled and is fully functional
(see the MULTI LEAD section below)
As of the 2.2.0 version a lot of bugs have been fixed, and DNC statuses can now be used as auto-alt-dial triggering statuses
Some important rules:
@@ -36,6 +39,15 @@ The multi-alt-entries field is formatted as a field of phone-number/phone-code/p
MULTI LEAD Auto Alt number dialing:
Using MULTI_LEAD is different from the other standard Auto-Alt-Dial functions, it allows you to use a separate lead for each number on a customer account that all share a common vendor_lead_code, and the type of phone number for each is to be defined with a label in the Owner field. This option will disable some options on the Modify Campaign screen and show a link to the Multi-Alt Settings page which allows you to set which phone number types, defined by the label of each lead, will be dialed and in what order. This will create a special lead filter and will alter the Rank field of all of the leads inside the lists set to this campaign in order to call them in the order you have specified.
The Auto-Alt-Statuses are still in used for MULTI_LEAD so you may want to make sure that statuses like DROP, PDROP and others to your campaign's auto-alt-dial statuses so that the other leads tied by vendor_lead_code in the campaign's lists are not deactivated.
Changes to database:
*** DO NOT MAKE THESE CHANGES, for documentation only ***
docs/CALL_URL_FEATURES.txt
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@@ -27,13 +27,6 @@ agent-defined disposition for the call and the actual talk time in
seconds of the call. This URL can NOT be a relative path. Default is
blank.
CRM Popup Login - If set to Y, the CRM Popup Address is used to open a new
window on agent login to this campaign. Default is N.
CRM Popup Address - The web address of a CRM login page, it can have variables
populated just like the web form address, with the VAR in the front and using
--A--user_custom_one--B-- to define variables.
Add Lead URL - This web URL address is not seen by the agent, but it is called
every time a lead is added to the system through the inbound process. Default
is blank. You must begin this URL with VAR if you want to use variables, and of
@@ -45,7 +38,17 @@ only available for In-Groups.
No Agent Call URL - This is similar to Dispo Call URL, but it is for calls
that are not sent to agents such as DROPs, No Answers, Busys and timeouts. This
option is available for Campaigns and In-Groups
option is available for Campaigns and In-Groups. This feature will only work for
auto-dial and inbound calls, not manual dial calls. For inbound calls, the
specific in-group that a call was sent to needs to have the No Agent Call URL
field filled in or this function will not run for that call.
CRM Popup Login - If set to Y, the CRM Popup Address is used to open a new
window on agent login to this campaign. Default is N.
CRM Popup Address - The web address of a CRM login page, it can have variables
populated just like the web form address, with the VAR in the front and using
--A--user_custom_one--B-- to define variables.